Insight Liverpool | November 2012

November 2012

The Royal Liverpool and Broadgreen University Hospitals

insight

NHS Trust

www.rlbuht.nhs.uk

Clean bill of he alth

after inspectio n

New CEO,

e o h e K n a Aid Colin Lane/Liverpool Daily Post

starts at the Royal

How we beat

bedsores

A warm welcome awaits you at the University of Liverpool The perfect combination of venues to meet all of your conference and meeting requirements throughout the year Think team building or training, networking or conferencing... ...think University of Liverpool

Foresight Centre

Located in the Knowledge Quarter of Liverpool City Centre, the multi-award-winning Grade II listed Foresight Centre is one of Merseyside’s premier business conference and meeting facilities for up to 170 delegates.

Victoria Gallery & Museum

The renovated Grade II listed ‘redbrick’ Victoria Gallery & Museum is the ideal venue for conferences, drinks receptions, dinners and special events.

Ness Botanic Gardens

Set in 64 acres of award-winning gardens with views over the River Dee and Wales, the informal, relaxing surroundings of Ness provide the perfect venue for small conferences, team away days, meetings and seminars.

Carnatic and Greenbank Conference Parks

Set in a private landscaped parkland setting, Carnatic Conference Park and Greenbank Conference Park are ideal for residential or day conferences for up to 900 delegates (outside of term time).

For more information:

www.liv.ac.uk/conferences ■ conference@liv.ac.uk 0151 794 6440

A MEMBER OF THE RUSSELL GROUP

3

Other Trust news and updates

How are we performing?

We, along with all other NHS Trusts, continuously monitor our progress against a series of targets that are set both nationally and locally.

This allows us to monitor the delivery of our key corporate objectives of patient experience and quality of care, patient safety, productivity, people and financial health.

Contents

Welcome to Aidan Kehoe...........p4 New Royal update........................p4 Nursing Times awards.................P5

We are continuing to build on our successes, which have been achieved as a result of good performance management and the consistent dedication of staff, and are continuing to widen our monitoring to encompass all elements of our Quality Strategy in addition to national, regional and local targets.

Clean bill of health after inspection.............................p5

Overview April to August 2012

Excellent cancer care highlighted............................p7

OFF TARGET

Patient safety

On target

Patient experience and quality of care

On target

Productivity

Marginally off target – still work to do

People

Marginally off target – still work to do

Financial health

On target

STILL WORK TO DO ON TARGET

We are continuing to focus on infection prevention and control and having achieved our targets last year, targets for further reduction are in place for 2012/13. We are within target for MRSA cases to date, and are well within plan for Clostridium difficile. We aspire to have zero healthcare associated infections and this is reflected in our forward plan. Work to ensure the reduction in infections has included rigorous assessment and isolation, enhanced cleaning, observation and training, root cause analysis and learning lessons.

We are meeting the national targets for keeping the number of cancelled operations for nonclinical reasons to a minimum. Where a patient is cancelled we need to treat them within 28 days of the cancellation, and we are also achieving this.

We are meeting the national targets for waiting times in the emergency department, for admitted patients and outpatients, and are achieving all of the eight national cancer targets.

To improve productivity, we continue to monitor our length of stay and Did Not Attend (DNA) rates, and are monitoring emergency readmissions. We continue to see improvement compared with last year in reducing the proportion of appointments where patients DNA, with patient reminder software active and running for our outpatient appointments in appropriate areas.

We continue to work for significant improvements to further increase patient safety and quality of care. We are maintaining our continued reduction in hospital acquired pressure ulcers and in ensuring over 90% of admitted patients have venous thromboembolysm (VTE) assessments.

We continue to be one of the best performing trusts in the North West for Advancing Quality, and challenging targets are in place for 2012/13.

Additional new measures in relation to patient safety include: • Work in line with the national Dementia Strategy, to facilitate the improvement of care and support for patients with dementia and their families/carers • Utilising the Patient Safety Thermometer tools, which monitor harms in relation to pressure ulcers, falls, infections and VTE.

Employee of the Month

Excellent PEAT results..................p6

Visit from Royal College of Nursing president and chief executive....p8 Celebrating 150 years of nursing.......................................p9 No serious pressure ulcers for 12 months!.............................p10 Top of the league for Stroke Research...........................p11 Leading the way for major trauma care..................................p12 Royal set for regional first in breast cancer care...................P13 From Board to Ward....................p14 Compare the Stores Market.....p15 Fundraising.............................p16-18 Bugs Beware! .............................P19 Promising new drugs.................P20 Consent 4 Consent.....................P21 Our Olympians!....................P22--23 Fancy wining £500, £150 or £50?.................................P24 Health Service Discounts...........P25

If you would like to nominate someone for this award, please contact the Quality Department on extension 2293.

Our monthly award scheme recognises dedicated members of staff who have gone the extra mile to help patients during their stay or visit to our hospitals.

The latest winners presented with their certificates are:

May: Christine O’Callaghan, office coordinator

June: Colette Balmer, consultant in oral surgery

July: Tim Davies, staff nurse ward 7Y

4

Other Trust news and updates

“I am very keen to meet staff and listen to their views on what it is like to work here.”

Welcome to Aidan Kehoe Aidan Kehoe, our new chief executive has now joined our hospitals. Aidan was chief executive at Blackpool Teaching Hospitals since 2009 and has worked in the NHS for over 20 years.

Aidan will spend a few weeks getting to know the organisation, meeting staff from across our hospitals and having meetings with key external stakeholders.

Judith Greensmith, chairman, said: “I am delighted that Aidan is now here at our hospitals and would like to formally welcome him on behalf of our Board of Directors.

Thank you to the Board and in particular to Diane Wake, as acting chief

executive for their support and hard work over the past few months. It has been invaluable and I am confident that we can continue to provide the best possible treatment and care to our patients, with the continued dedication and support of our staff.”

Staff will have the opportunity to meet Aidan over the coming months, with face to face meetings planned with some staff.

Aidan said: “I am very happy to be here at the Trust. I have wanted to be chief executive here ever since I started as a management trainee in the NHS. I am a Liverpool fan (sorry to the blue half of our staff) and running these hospitals is the

equivalent of becoming LFC’s manager for me.

“We already have an excellent reputation for the quality of services we provide and whilst the financial pressures are increasing throughout the NHS, I will be working with our team to ensure we continue to improve the service we provide to patients.

“With the new hospital and BioCampus development, I believe we have the opportunity to create a world-class centre for research and development, education and training and service delivery for patients. I will be looking to work closely with key partners and stakeholders in achieving this.

Aidan Kehoe, chief executive “I am very keen to meet staff and listen to their views on what it is like to work here at our hospitals and am looking forward to meeting as many of you as possible over the next few months.”

New Royal - go-ahead on the new Royal takes a step closer Plans for the new Royal Liverpool University Hospital have received the full backing of the strategic health authority; NHS North of England.

project will aim to develop emerging and established Life Science and BioTech companies adjacent to world-class academic and clinical research facilities including the new Royal.

Work on the new £425m hospital development is expected to start in summer 2013. The next stage of the approval process is for the Department of Health and the Treasury to give the final go ahead to the plans. We will then announce the chosen bidder and final design for the new Royal.

This centre will create one of the UK’s biggest concentrations of academic, clinical and commercial Life Science assets and become one of the city’s most important economic development projects.

Life Science think tank created to promote Liverpool A new Think Tank has been founded to spearhead Liverpool’s strategy to become a global centre for Life Science, to rival Singapore and Boston.

Key partners involved with the delivery of Liverpool’s BioCampus

Mayor Joe Anderson has said this development will lead Liverpool to being a “Science City comparable to Manchester’s Media City.”

The new Royal is at the heart of the BioCampus, innovation and change in Liverpool and is a vital element in the evolution of transforming health services for the people of Liverpool and Merseyside.

5

Clinical Excellence

Clean bill of health after inspection We achieved maximum top scores for the standard and quality of care that we provide to patients in a recent report from the Care Quality Commission (CQC), which regulates healthcare providers.

The report, which was part of an annual national inspection of all hospitals in England by the CQC, found that we met all the essential standards of quality and safety. These are: 1. S tandards of treating people with respect and involving them in their care 2. Standards of providing care, treatment and support which meets people’s needs 3. S tandards of caring for people safely & protecting them from harm 4. Standards of staffing 5. Standards of management During a recent visit to the Royal, the CQC inspected a number of wards to observe how patients were being cared for, talked to patients and staff about the quality of care and to check that our records were accurate.

The CQC also commended a new initiative in care for patients with dementia provided by staff to ensure these patients’ needs were best met. This involved a booklet called ‘This is Me’ in which relatives would write useful information about what patients like and dislike to help staff understand their needs better.

The report included patient feedback with comments such as: • ‘The nurses are polite, nice and patient’ • ‘ The staff here are so helpful, they can’t do enough for you’ Diane Wake, deputy chief executive said; “We are delighted to have achieved all five standards in the CQC inspection and to have received recognition and praise for our high level of treatments and care for patients. I would like to thank all of our staff for their continual dedication and hard work, as well as acknowledging the excellent work they do to continuously improve patient care, which has been reflected in these fantastic CQC results.”

For more information visit www.cqc.org.uk

NEST winning ‘Team of the Year’ at the Nursing Times Awards

Team win most prestigious Nursing Times award Congratulations to the Nurse Education Specialist Team (NEST) for winning the prestigious accolade of ‘Team of the Year’ in the Nursing Times Awards The award was for the team’s ongoing education projects tackling drug use, knife crime and smoking in local schools and colleges.

NEST comprises of Rob Jackson, Emergency Department nurse specialist tackling knife crime, Nicky Garner Chronic Obstructive Pulmonary Disease (COPD) clinical nurse specialist who tackles smoking and Paul Thompson, substance misuse clinic nurse specialist tackling drug use.

Our staff provide excellent patient care

Diane Wake, deputy chief executive said: “Well done to each of you for your ongoing “Well done to excellent work each of you for and we are so pleased your ongoing that this has excellent work gained national and we are recognition. so pleased Also, well done that this has to the Infection gained national Control team recognition.” for reaching the shortlist of the awards in the Patient Safety Improvement category for their work on the ‘Killa Bugs’ film.”

6

Patient safety and outcomes - to ensure the safety and effectiveness of our services We are excellent for privacy and dignity, environment and food

Excellent PEAT results

A national assessment of standards at our hospitals has rated us as excellent for the privacy and dignity, and the quality of the environment and food we provide to patients.

The Patient Environment Action Team (PEAT) assessment is carried out annually for each hospital in England. The three categories for assessment are food, privacy and dignity and patient environment and scores range from one (unacceptable) to five (excellent).

The assessment team includes members of the public and patient representatives as well as clinicians, catering and domestic service managers, executive and non-executive directors, dieticians and estates directors.

They look at cleanliness in all areas, décor, lighting, car parking, signage, mealtimes,

temperature of food served, lifts, building access, menus, furnishings, linen, odour control and a range of other criteria.

Diane Wake, our deputy chief executive, said: ”I am delighted with these results, which reflect the hard work and commitment of everyone working in our hospitals to ensure that patients not only enjoy the highest standards of care and medical attention but they do so in an environment that puts their needs first.

“To achieve full marks is a wonderful endorsement of the excellent work being undertaken by the Trust. I would like to congratulate all our staff for their dedication which has ensured this tremendous result.”

She added: “At our hospitals we will continue to strive to achieve excellence in whatever we do and we are not content to rest on our laurels. We have already, through our commitment to reducing hospital infections, shown that we can become a world leader.

“We know that by continually pushing ourselves to achieve more we can have a very positive impact on the lives of all our patients.”

Earlier this year we also received glowing results in the National Inpatient’s Survey which was carried out by the Care Quality Commission and revealed that over three quarters of those questioned thought the care they received in our hospitals was excellent or very good.

Visitors from Australia A team of Australian pharmacists specialising in oncology and haematology recently visited us to learn from our experience in improving care within the pharmacy environment, in order to shape Australian national policy.

We have a world renowned reputation as a centre of cancer excellence and continued development. Our team gave the Australian pharmacists a presentation of national and local (trust wide) developments in oncology and

oncology pharmacy, highlighted how we are developing in line with these changes and improvements.

We were able to show international working and showcase what the Royal has achieved and developed.

7

Other Trust news and updates

Excellent cancer care highlighted

Ninety per cent of patients being treated for cancer at our hospitals have rated their care as ‘excellent’ or ‘very good’ in a recent report from the Department of Health.

The National Cancer Patient Experience survey also highlighted that we were scored as one of the top 20 per cent of Trusts nationwide for:

As one of the top ten hospitals in England for inpatient cancer care, identified in a national quality improvement initiative we have become a ‘National Beacon of Excellence’ leading the way for other trusts providing cancer care.

• Providing patients with privacy

Patients receiving treatment for a range of different types of cancer were asked to complete the survey.

They were asked questions about various aspects regarding their experience of care including:

• T aking patients’ views into account when discussing their treatment

•H ow their cancer was diagnosed and deciding the best treatment for them

Diane Wake, deputy chief executive, said: “We are very proud of our cancer services and are delighted by the findings in this survey. This feedback shows what patients think about the quality of care we provide and I would like to thank our staff for their commitment and dedication in caring for these patients when they need it most.”

• I nformation about being involved in cancer research

The Royal provides care and treatment for the largest number of cancer types in Cheshire and Merseyside. We are the regional cancer centre for the treatment of 11 different types of cancers and a national centre for ocular oncology (eye cancer).

The survey is the second annual report published by the Department of Health.

The report measures the experience of patients undergoing treatment for cancer and shows how each trust providing cancer care is performing.

• P atients trusting and having confidence in our staff

•H ow they were treated by the doctors and nurses at the hospital • T he care and treatment they received in hospital and as an outpatient

Our staff provide excellent care for cancer patients

Macmillan coffee morning with Deputy Lord Mayor, Gary Millar and members of the executive, fundraising and cancer services teams

Macmillan coffee morning – we’ll drink to that!

On 28 September, we joined in with the world’s largest coffee morning in support of Macmillan Cancer’s biggest fundraising event.

A coffee morning was held where donations were made on the day from buying coffee and cakes. It was great fun and over £200 was raised by staff at the Macmillan Cancer Information and Support Service in the Royal.

Deputy Lord Mayor of Liverpool, Gary Millar joined us on the day to enjoy a coffee and a cake, whilst helping to raise awareness of cancer.

Macmillan coffee morning helpers selling refreshments

8

Other Trust news and updates

Patient Doreen White chats with RCN president and chief executive

RCN president and chief executive and our deputy chief executive visit ward 6b

Visit from Royal College of Nursing president and chief executive In October, we had a visit from the Royal College of Nursing (RCN) Andrea Spyropoulos, president and Peter Carter, chief executive who came along to meet staff and patients at the Royal. They visited staff from the dialysis unit, the infectious diseases ward and visited patients on wards 8x and 6b.

Dr Peter Carter said: “I enjoyed the visit to your Trust, I thought the atmosphere around the hospital was extremely positive and it was particularly useful to receive such encouraging feedback from patients, all of whom expressed a high degree of satisfaction with their standard of

care. I know these are very difficult and challenging times within the NHS. However, the RCN is committed to working with trusts to find ways forward that whilst on one hand balances the budget but on the other hand maintains high standards of care.

I look forward to working with you.”

Dementia, Discharge and Dignity The dementia team at our hospitals organised a workshop in October at the Foresight Centre in Liverpool to look at how we discharge patients with dignity. This was a collaboration with the North West Ambulance Service, Liverpool LINk and the Care Home Partnership of Liverpool. We explored the current discharge checklists and identified areas of improvement to ensure a seamless process.

Around 60 people involved with the care of dementia patients attended the day. Andrea Spyropoulos, the Royal College of Nursing (RCN) president gave a motivational talk and took part in the workshop activities.

First patient Margaret Murphy during her assessment with Mark Batterbury, consultant ophthalmologist

New glaucoma service launched in south Liverpool St. Paul’s Eye Unit at the Royal has worked with Liverpool Community Health to launch a new glaucoma service at the South Liverpool Treatment centre in Garston, providing a range of sight saving treatments in a more convenient location for patients in South Liverpool.

The new service provides access to Merseyside’s first 3-D camera for glaucoma assessment, along with a range of sight saving treatments for glaucoma.

Dementia workshop in action with RCN President

Glaucoma is a condition affecting the eyes and can lead to blindness if left untreated.

Around 600,000 people in the UK aged over 40 have glaucoma.

Mrs Margaret Murphy, from Mossley Hill was the first patient to benefit from this new service. She said: “It is marvellous that this service is now provided close by as I no longer need to travel into the city.

Having this service available in Garston makes it more accessible for people like me living in South Liverpool. I’ve just had my first appointment and was very impressed with the facilities and staff are extremely helpful.”

The new service extends the expertise and care of the St. Paul’s Eye Unit to those living in South Liverpool. Local patients who have been diagnosed with glaucoma can now ask their GP to send them to Garston instead of the Royal.

9

Other Trust news and updates

Celebrating 150 years of nursing Over 250 nurses from across Liverpool and beyond came together to celebrate 150 years of nurse training in the city with an event at the Town Hall.

The event marked the 150th anniversary of the founding of the Liverpool Training School and Home for Nurses - the first such school outside London. Speakers at the event included The Lord Mayor of Liverpool, Councillor Sharon Sullivan and Royal College of Nursing President, Andrea Spyropoulos and presentations were given on nursing practice – past, present and future.

The event was followed by a gala dinner with special guest Dame Lorna Muirhead.

Diane Wake, deputy chief executive said “Liverpool has always been hailed as a pioneering city, especially in the medical profession and we are honoured to be able to celebrate 150 years of nursing.”

A commemorative book has also been produced examining the history of nursing in Liverpool and the memories and experiences of former and current nurses who trained or worked in Liverpool.

You can order a copy of the book from the library at the Royal Liverpool University Hospital or by calling extensions 3095/2248 or emailing library-service@rlbuht.nhs.uk Since 1869, nursing has changed beyond all recognition, especially with such dramatic developments in medical and surgical treatments. The commemorative book explores this in more detail but also highlights that one important thing has remained constant throughout, the dedication of nurses and their values of caring for patients.

150 years of nursing launch with nurses past and present

Liverpool’s nurse training history The nurse’s training school was the brainchild of William Rathbone VI. A well-known and highly-respected Liverpool philanthropist, William Rathbone VI worked with Florence Nightingale and supported the foundation of the Liverpool Institute in the 1870s, a forerunner to the University of Liverpool.

With Nightingale’s full support and encouragement he founded the District Nursing Service in Liverpool in 1859, and then three years later persuaded Liverpool Royal Infirmary’s committee to back his wish to create a school of nursing. He provided the land on which the first Training School and Home for Nurses was built and the hospital committee agreed to run it.

The new training school prepared nurses for work on the wards of the Royal Infirmary, for nursing the sick and poor in the districts and also for private nursing.

Congratulations case managers Congratulations to our case management team who have won a national award for outstanding work in IT-enabled change in healthcare.

The award winning case management team with host comedian Ed Byrne

We won because the Royal has introduced a case management team and is the first hospital outside of North America to use the Medworxx patient case management system. This system helps to assess and monitor patients throughout their time in hospital. It supports

our staff in working closely with community partners, patients and families to keep them informed and arrange discharge at a suitable time.

The scheme has been a great success and we have reduced the number of patients’ delayed discharges significantly.

10

Patient safety and outcomes - to ensure the safety and effectiveness of our services

How we beat bedsores Over the last few years a number of initiatives have been introduced at our hospitals to prevent patients at risk of developing pressure ulcers including: •A thorough risk assessment is performed on all patients within six hours of their admission to hospital, or when they are moved from one clinical area to another, to see if they have any skin damage and if they are at risk of developing a pressure ulcer • T hose identified as being at risk of developing a pressure ulcer are informed of their risk and an individual care plan is produced for them.

Wherever feasible the patient is provided with verbal and written advice on how they can help prevent the development of a pressure ulcer •A registered nurse checks patients for pressure ulcers at least every eight hours •A weekly report on the incidence of any pressure ulcers is produced lessons learnt are shared with clinicians and senior nurses •A specialist team of ‘tissue viability nurses’ work closely with staff on the wards to advise and support them in caring for patients who have been admitted with a pressure ulcer to help them heal and prevent patients developing any pressure ulcers whilst in hospital • E ach ward has a designated nurse who has received specialist training in managing bedsores. All clinical staff are trained in pressure ulcer prevention at least once a year •W e have invested in specialist beds and equipment which are available at all times of the day and night. Measures to reduce pressure ulcers have been fully supported by the Board.

Josie Doran, with Diane Wake, deputy chief executive, Mary Harrison, tissue viability nurse and staff from ward 8X

No serious pressure ulcers for 12 months!

Staff at our hospitals have achieved a huge reduction in the number of patients developing bedsores whilst in hospital, with the most harmful types of bedsore completely eradicated in the last 12 months.

Patients, particularly older patients, are often at risk of developing pressure ulcers and they can develop very quickly as a result of unrelieved pressure cutting the blood supply off to the skin. They can be very harmful to patients, and staff at our hospitals take a zero tolerance approach to serious pressure ulcers.

Mary Harrison, tissue viability nurse, said: “Preventing patients from developing serious bedsores is something that we are all extremely

passionate about. It is a fundamental part of our role to provide good quality care that protects patients from harm. Tissue viability nurses work closely with staff on the wards to advise and support them in caring for patients who are at risk of developing pressure ulcers.”

One patient benefitting from these measures is Josie Doran from Huyton who has spent five weeks recovering in hospital following an operation. Josie said: “I was unable to move after my operation and the staff had to do everything for me including helping me to change my position and check my skin for redness. I was also given a special mattress to stop me getting sore. The staff helped me whenever I called and would see me throughout the day

“Our staff cared for over 85,000 patients last year and going a whole 12 months without a single patient developing a serious bedsore is something we are extremely proud of.

to check how I was and make sure I wasn’t in any pain. They are a great team, doing a great job!”

Diane Wake, deputy chief executive said: “Our staff cared for over 85,000 patients last year and going a whole 12 months without a single patient developing a serious bedsore is something we are extremely proud of. Preventing pressure ulcers is a key marker of high quality care and this is supported throughout our hospitals from the Board to the ward.

‘Our staff work very hard to identify at risk patients and closely monitor that patient to ensure they do not develop serious ulcers.

This achievement is a credit to all their hard work and we would like to thank them on behalf of all the patients they have helped.”

11

Awards achievements

Top of the league for Stroke Research

Congratulations Liz! Liz Slade, clinical coder has passed both parts of her accredited clinical coding qualification (ACC) with one of the highest scores nationally 98% and 86% this gives Liz a double distinction!

Our Stroke Research team recently came top of the recruitment league table for all trusts in the North West.

The team helped the North West Stroke Research Network carry out research to improve the way we treat stroke patients in the future. 211 stroke patients from our hospitals took part in research studies between April 2011 and March 2012.

Liz not only received a distinction in both Exam papers (Practical) and (Theory) but also attained one of the top ten highest results in the country resulting in Liz receiving a Caspe Healthcare Knowledge systems (CHKS) award and a cheque for £100.

The Stroke Research Network is part of the National Institute for Health Research Clinical Research Network, which supports research to improve the quality of care for patients.

The team’s certificate of excellence is proudly displayed on the Acute Stoke Unit.

Liverpool Stroke research team certificate

WHSmith has a novel way to brighten up patients’ time in hospital WH Smith have donated over 3,000 books to ten hospitals across the UK including a huge number for patients at our hospitals.

Judith Greensmith, chairman, said: “This is a fantastic initiative and one which will be used and enjoyed by many of our patients and their families, thank you WH Smith.”

Angela Shreeve, manager of the WHSmith store at the Royal said: “We’re really excited to have the opportunity to support our local hospital and help to improve library facilities for patients and staff. It’s a great way for the staff at WHSmith to get involved with their local community and help promote literacy.”

The National Clinical Coding Qualification is the only nationally recognised qualification for clinical coders working in the NHS. It is a national standard qualification that values their unique skills and knowledge.

Accredited clinical coder status gives organisations confidence in their data quality output as their coders have been assessed against recognised national levels and standards, assists in the recruitment and on-going assessment of clinical coding staff, and can continue with career progression to further qualifications.

Celebrating nurse training A booklet has been produced by the Liverpool Royal Infirmary (LRI) Nurses League to celebrate the last 50 years of nurse training in Liverpool.

It is available to buy at £3 plus post and packaging. To order the booklet please visit - www.liv.rinursesleague.org.uk

From the left, Andrew John (WH Smith), Liz Garland (WH Smith), Volunteer Liz Mangubat, Angela Shreeve (WH Smith), Judith Greensmith, chairman and Peter Boocker (WH Smith)

12

Clinical Excellence

Stroke Services awarded Platinum status We have been designated as a Platinum Stroke Centre by the Royal College of Physicians in recognition of our high performance and data quality for patients being treated after a stroke. This accolade distinguishes the high standards, hard work and dedication from all of those involved with providing our stroke services. Platinum status confirms our achievement of being not only one of the best stroke services in the UK but also the only Platinum stroke centre in the North West.

As part of World Stroke Day on 29 October, members of our nationally recognised stroke services team joined the Stroke Association and the Merseyside and Cheshire Stroke Network to inform people of the danger signs and what to do in the event of a stroke.

They provided advice and information on reducing the risk of stroke and the services available to help those who have suffered a stroke.

John Johnston with wife Karen, Dr Kate Clarke in the Major Trauma team and members of staff from Ward 4A, Critical Care and Physiotherapy

Leading the way for

major trauma care Members of the Stroke Services Team and the Stroke Association promoting F.A.S.T for World Stroke Day

Getting to hospital early is vital for people having a stroke:

Facial weakness - can the person smile? Has their mouth or eye drooped?

Arm weakness - can the person

raise both arms?

Speech problems - can the person

speak clearly and understand what you say?

Time to call 999

Figures outlining survival rates for adult patients with serious injuries are better for patients treated at the Royal than any other hospital in the North West, and are among the highest in the country.

The report from the Trauma Audit and Research Network examined the number of adult patients with serious injuries such as road traffic accidents, gun shot and stabbings. It compared those who were expected to survive with those whose condition was so severe that they were not expected to survive. The report found that the rate of ‘unexpected survivors’ was higher at the Royal than any other hospital, and has more than tripled in the last year, (from 2.1 to 3.6) indicating high standards of care.

One patient recently cared for by the team at the Royal is 50 year old John Johnston who was involved in a collision whilst riding

his motorbike to work and suffered multiple fractures, a dislocated hip and a ruptured spleen. He was brought to the Emergency Department at the Royal and underwent emergency, life-saving surgery to remove his spleen. John also underwent further surgery to repair a fracture to his lower back, close to his spinal cord.

‘I’m very lucky that my accident happened close enough to be brought to the Royal so that I was treated so fast and so well. The staff here have saved my life and I can’t thank them enough.”

Kate Clark, consultant in emergency care said: “John was in a very serious condition when he came into the Emergency Department and the full Major Trauma team were ready to receive him on arrival. John was assessed by a senior doctor, given a CT scan and was taken to the operating theatre all within 45 minutes of his arrival at the Royal.”

13

Clinical Excellence

Royal set for regional first in breast cancer care A revolutionary new service being pioneered at the Royal will help to speed up breast cancer results to see if a cancer has spread following surgery for breast cancer.

The One Step Nucleic Acid Amplification (OSNA) test is the first of its kind in the North West and will mean that patients will no longer have to wait up to two weeks to find out whether or not their cancer has spread to the lymph nodes (glands located in the arm pit). This service will help to reduce patients’ anxiety and give them faster access to treatment.

Currently patients undergoing surgery for breast cancer will have some of their lymph nodes

removed to check whether the cancer has spread. These lymph nodes are closely examined and it may take ten days for test results to be available – meaning an anxious wait for the patient.

If the results show that a cancer has spread to the lymph nodes most patients will have another operation to remove more lymph nodes. This can mean a wait of a further two to three weeks for this additional surgery.

With this new test, the lymph nodes can be tested with the new OSNA machine in the Pathology Laboratory, during the initial breast cancer surgery and these results are available within 30 minutes. If the cancer has spread to the nodes, then surgeons can

“This service will help to reduce patients’ anxiety and give them faster access to treatment.”

remove them during the same operation; saving the patient from an anxious wait for results and possibly more surgery with an extra admission to hospital.

Geraldine Mitchell, consultant breast surgeon said: “This is a great step forward in breast cancer surgery and will benefit patients having their breast cancer treatment at the Royal. The OSNA test means that patients no longer have to wait two weeks to know whether or not their breast cancer has spread to their lymph nodes and then a further wait for additional surgery. The Royal is at the forefront of cancer care in Merseyside and we are delighted to be pioneering this new treatment.”

Biomedical scientists Leah Clement, Anne-Marie Martin, Julia Reynolds and Nicola Parsley with the new OSNA machine in the pathology labs

Join our clinical ethics committee Modern diagnostic and therapeutic techniques present new opportunities for treatment, improved rates of survival and often new dilemmas. Our new Clinical Ethics Committee (CEC) is an advisory group for our hospitals, providing expert opinion on ethical issues arising from patient care.

Most members of the CEC are trust staff, some have formal qualifications in ethics or law and others offer experience from different clinical fields. The committee is chaired by Professor Jon Saunders, a microbiologist and former deputy vicechancellor of the University of Liverpool who is also a non-executive director.

The CEC is also looking for new members. If you are a Trust employee interested in joining the CEC and would like more information or have any initial enquiries for CEC please email clinical.ethics@rlbuht.nhs.uk or contact John Bridson, clinical ethicist on ext. 1408.

From Board to ward

14 Service Improvement and Excellence For the first time ever each month a member of our Trust Board will be working in a department within the hospitals.

Please find below a list of the jobs they will be undertaking.

This is to gain a better understanding of the issues and challenges faced by staff working across our hospitals.

If you would like to nominate a department to host an executive please contact trish.armstrong-child@ rlbuht.nhs.uk

Diane Wake

Month

Department

Executive

Nov 2012

Porter

Diane Wake – deputy chief executive

Dec 2012

Nurse Specialist

James Norman - director of IM&T

Jan 2013

ED Receptionist

John Graham - financial director

Feb 2013

Hospital Case Manager

Helen Jackson - director of strategy and redevelopment

Mar 2013

OPD Clinic

Helen Shaw - director of communications and marketing

April 2013

Domestic

Peter Williams - medical director

May 2013

Waste Disposal

James Norman - director of IM&T

June 2013

Hotel Services

Ros Edwards - director of human resources and organisational development

July 2013

Phlebotomy

Diane Wake – deputy chief executive

Aug 2013

Ward Housekeeper

Peter Williams - medical director

Sept 2013

Switchboard

John Graham - financial director

Oct 2013

Health Records

Helen Jackson - director of strategy and redevelopment

Peter Williams

Helen Shaw

Ros Edwards

John Graham

James Norman

Helen Jackson

New resus area for A&E Our resuscitation area within the emergency department has been refurbished along with the observation ward, which has been converted, creating an extension of the resuscitation area to increase the bed capacity from six to eight. The changes now provide additional modern treatment areas for patients with serious injuries as a result of major trauma. It further strengthens our abilities to treat serious injuries as part of the Major Trauma Centre Collaborative.

will extend their current services and ensure they are equipped with the most efficient resources to deal with the most demanding cases.”

Kate Clark, consultant in emergency care said: “We are a leading centre for major trauma care as part of the major trauma

collaborative. We would like to thank IHP for successfully delivering this project ahead of schedule. The new development provides us with increased capacity for providing expert care and treatment for patients with the most serious, life threatening injuries from across Merseyside and Cheshire.”

The refurbishment project has been in conjunction with Integrated Health Projects (IHP), a joint venture between VINCI Construction UK and Sir Robert McAlpine.

The work was completed a week early, even with all the challenges of working within the Emergency Department still carrying on as normal and not affecting patient care.

Mark Thomas, regional director, IHP, Building Division - North West, said: “This contract has provided the Royal with a modernised Emergency Department that

A new resus bay for trauma care

Productivity - to ensure we make the best use of people and our physical and financial resources

15

Everyone

Matters!

Compare the Stores Market Liz Roberts exhibiting the ‘Compare the Stores Market’ project Liz Roberts and Julie O’Neill from the main theatres stores team at the Royal have created an imaginative project as part of ongoing Productive Operating Theatres measures.

how much stock we take out stores at any one time, or whether we open items just in case.”

The two have been helping theatres staff and theatre users put prices into perspective with their latest cost awareness campaign called ‘Compare the Stores Market’.

Liz designed a fun quiz to heighten awareness of the costs associated with the products being used in theatres. Liz said “an awareness of the price of items should not necessarily change the products we use or when we use them, but may alter our choices in terms of

Over the course of the day, a wide range of theatre staff took part in the fun, guessing prices of items costing from £1 to almost £3,000. Surgeons, anaesthetists, operating department practitioner’s, nursing and support staff all had a try to see how their knowledge fared. Prizes donated by Liz and the Service Improvement Team were given out on the day with Joy Dawson being the star of the show taking the top prize for her product awareness.

If you would like to have a go at the quiz, contact Liz on email at: Liz.Roberts@rlbuht.nhs.uk.

ILM Springboard achievements Congratulations go to the people who have undergone our First Line Managers Course and achieved a level 3 award, accredited by the Institute of Leadership and Management. These people are:

Patricia

Cansfield

Angela

Cowell

Michael

Corran

Fiona

Daglish

Sarah

Dyson

Geoffrey

Fitzgerald

Tracey

Galvin

Sue

Holcombe

Pam

Howard

Steven

Hughes

Suzanne

Lee

Alison

Lomas

Alex

McCrudden

Vicky

Morton

Louise

Murray

Joan

Spencer

Carl

Welch

Mark

Wilkinson

Claire

Woods

Philip

Wright

For further information about leadership and management development opportunities available in the Trust, please contact Karen Mattson, senior organisational development practitioner on extension 5184.

see the Leadership and Management Development section of the Education and Learning pages on the Intranet.

We have also joined the national ‘Everyone Matters’ programme for staff engagement and empowerment to share experiences of staff engagement. The aim is to achieve a fundamental shift in the way we behave, work and lead, putting clinicians and staff at the centre of change for the benefit of our patients, our staff and the Trust as a whole.

This approach has met with great success in other trusts.

In November and early December, Diane Wake, deputy chief executive and our new chief executive Aidan Kehoe will be hosting five ‘staff conversations’ with 400 members of staff from across the Trust. The aim is to generate more great ideas to support and enable our teams to do the very best for our patients and their families, in a way which makes us all feel proud.

If you wish to join a staff conversation please contact Rhonda Hughes on extension: 5186.

Everyone Matters is about: •C onnecting and bringing people together

Congratulations also go to the second cohort of staff to undergo the Springboard Women’s Development Programme.

• E mpowering clinicians and staff to get on and make the changes we all want to see •C ollaborating to come up with good ideas and then quickly turn them into action

We will also be running the equivalent men’s development programme which is called ‘Navigator’.

To find out more and for dates of future events, please

Over 300 members of staff have attended our recent engagement events and all said they enjoyed speed dating the Trust Board!

Many useful ideas were shared and these will be included in a report in December to let everyone know how those ideas may be progressed.

•C elebrating our successes and using our stories to inspire others

ILM Springboard participants receive their certificates

• S haring ownership and responsibility for improving care for our patients and improving working lives for ourselves.

16 Fundraising

‘R’ New Royal appeal

The ‘Big Drop’

abseil challenge!

Hollyoaks actors Nick Pickard and Tamaryn Payne were joined by 135 volunteers from local businesses in abseiling down the Royal for the ninth annual Big Drop Challenge in October.

The fundraising team has an exciting time ahead. With the building of the new Royal comes a new fundraising appeal to help provide the very best facilities at the new hospital and provide the ‘icing on the cake’ for our patients, their families and our invaluable staff, that is above and beyond what can be paid for by NHS funds.

The Royal is one of the tallest buildings in Liverpool and since the event began, hundreds of thrill seeking supporters have taken part raising thousands of pounds to support worthy causes. The event is organised by the Royal Artillery and supported by the Fundraising team at the Royal.

The new fundraising appeal will focus on raising funds across the following areas in the new hospital: Cancer services, Renal services (kidney), Critical Care facilities, Haematology (blood), Ophthalmology (eye) and Stroke services. We have chosen these key areas to fundraise for, as they are areas which affect so many families in Merseyside and are close to so many hearts.

Diane Wake, deputy chief executive said: “I’d like to thank all who took part this year and each of the local businesses who have raised money, along with the Royal Artillery and our fundraising team for organising this event.”

You will still be able to give money to existing funds but our greatest need is for the new hospital and our future.

With your help, together we will raise £10 million over the next four years to purchase specialist equipment for the areas outlined above. The new appeal will also help to create a more relaxing and welcoming environment in the new hospital by funding waiting room spaces, recreation rooms and outdoor spaces.

Nick from Hollyoaks takes the big drop

This year local firms lent their support for the event sending teams of their staff to take the Big Drop. The companies taking part this year were; ATB Electrical, Recipro Bibby Line Group, Brown Turner Ross, ITS Technologies, Lake Technologies, Merseyrail.

‘R’ Charity

The new Royal is going to be at the heart of our city and we want our supporters to feel part of the new hospital.

We hope that you will welcome this opportunity to support the Royal and the high quality of care we will offer our patients in our world class new hospital and we look forward to telling you more about the appeal in the coming months…..watch this space!

As part of our commitment to the new appeal for the new Royal and the charitable arm of our hospitals, the Charity has a new look and feel!

‘R’ Charity is the new working name for the Royal Liverpool University Hospital Funds and we hope you agree, it is a little catchier! This umbrella name will still encompass all 112 funds across the Trust but gives the charity arm of the trust an identifiable brand and image.

The concept was developed with input from staff, volunteers, patients and supporters. The branding can be adapted according to different types of fundraising activities from corporate sponsorship to the wild and wonderful things members of the public do to raise money for us.

Now you can see this exciting new brand for yourselves, and you’ll be seeing it all across Liverpool very soon.

17

Fundraising

A very special visit from Mary McCartney Mary McCartney made a very special visit to the Royal recently to see the Linda McCartney Centre and to hear about the progress of the new Royal.

The centre was named in honour of her mother Linda, as a tribute and legacy to inspire and offer hope and support to thousands of people living with cancer across Merseyside. Mary spoke to many of the staff and patients and saw examples of the ground breaking work being done here.

We also are delighted and honoured to announce that, Mary McCartney has agreed to become a patron for our new hospital appeal.

Judith Greensmith, chairman, said; “We are thrilled that Mary is an official patron for the new Royal and the Linda McCartney Centre. The hospital and our cancer services are an essential part of Liverpool and when the new Royal has been built, it will continue to offer world class research, treatments and services that we will all be proud of.”

Mary McCartney visits the Linda McCartney Centre

The Yellow Duckmarine went pink!

The Yellow Duckmarine went pink for the month of October to mark breast cancer awareness month. They teamed up with The Linda McCartney Centre to raise awareness of breast cancer in the UK and to raise money for our charity.

The pink duck outside the Liver Building

The Yellow Duckmarine tours the city of Liverpool before splashing into the south docks of the city so it was a great way to promote our charity as it is seen by tens of thousands of people every day around the city.

The pink duck in the docks

Five Peaks in nine hours

Ray Davies from north-west Wales organised an epic challenge after his wife Lin underwent major surgery to successfully remove a pancreatic tumour at the Royal.

Ray devised the Llanberis Heights Challenge and was joined by his daughter Lydia and son-in-law Drew as they embarked on the exhausting nine hour walk over five peaks. The trio scaled Moel Eilio (2,382ft), Foel Gron (2,064ft), Fron Goch (1,984ft, Moel Cynghorion (2,211ft) and then Snowdon (3,560ft) in a time of 9 hours and 45 minutes.

Patient recognised for fundraising success A patient of the Liverpool Ocular Oncology Centre (LOOC) was awarded a certificate of appreciation, after raising over £4,000 for charity.

Jean Wall was presented with the certificate in recognition of her brave fundraising efforts for the Eye Tumour Research Fund following treatment for eye cancer.

Mrs Wall said: “I was extremely impressed with the wonderful team at the centre.

Everyone from the nurses, reception staff, surgery team and Professor Heimann, have been fantastic. They are always so efficient and they really make the effort to get to know you. Even if I was a millionaire I couldn’t have received better treatment.”

Donations allow us to continue with essential research into all forms of ocular tumours until we receive further support from larger charities.

Ray said: “This is a cause very close to the family and we would like to thank everybody for their ongoing support.”

Ray Davies and friends on their epic challenge

Ray and Lin have raised over £2,000 so far and donations are still coming in. Lin has recovered well and is hoping to take part in the challenge next year.

From left: Professor Heimann, Jean Wall, Gaye Maver, Paula Maxhuni, and Professor Sarah Coupland

18 Fundraising

Merseyrail and the Royal ‘Stand up for Anita’ The ‘Pink Police’ on patrol.

‘Wear it Pink’ Day 2012 The Royal went pink for the tenth annual ‘Wear it pink’ day in October to raise awareness and funds for Breast Cancer at the Royal. Thank you to everyone who took part and generously gave donations. We raised a total of £1,988.

Thanks to everyone who supported Merseyrail’s stand-up comedy night in aid of the Royal’s Bone Marrow Transplant Unit. Congratulations to the brave comedians from the Royal; Debbie Gardner, Jack Molloy and Helen Burns who entertained the audience as well as being filmed by BBC North West Tonight.

Jack said ‘I decided to get involved with the event because since working in a

hospital, I have realised that life is too short and it is so important to have fun and put ourselves in the spotlight once in a while, especially when it’s for a good cause.’

The evening was attended by over 250 people and raised £6,500 bringing the total raised by Merseyrail staff this year for the Bone Marrow Transplant Unit to a whopping £40,000.

Cake sale for wear it pink

That’s what friends are for Natalie Wilding and her family and friends organised a wonderful charity night to help raise funds for the Haematology ward 7Y.

Natalie, aged 19, was diagnosed with Acute Lymphoblastic Leukaemia (ALL) in June and is being cared for at the Royal.

ALL is a cancer of the blood and bone marrow and Natalie had to undergo intense treatment on ward 7Y. Natalie is making really good progress and is now receiving outpatient’s treatment and care.

Natalie is still counting of money raised from her charity night, but is hoping to raise over £1,500.

Merseyrail stand-up comedy night

Benidorm or Bust banger rally A group of local fundraisers, supported by Mary McCartney took part in the ‘Benidorm or Bust’ Banger Rally in a bid to raise £10,000 for the Linda McCartney Centre at the Royal

The team of four made their way from Blackpool to Benidorm in a U.S style police car. Along their four day, 15,000 mile journey, they stopped at Dover, Lyon and Barcelona.

“More and more people are surviving cancer for longer thanks to the advanced treatments that are available today. We are raising funds to help provide these treatments and research into future treatments so that more people like me can benefit.”

Mary McCartney, daughter of Paul and Linda McCartney supported the fundraisers by paying for their travelling costs, so that money raised through donations will go towards vital cancer services provided at the Royal.

Natalie Wilding and friends

One of the team is Margie Shields, from Huyton. Margie has been coming to the Linda McCartney Centre every three weeks for the last eight years to receive treatment for bone cancer. Margie said:

Margie Shields and team with the Benidorm or Bust police car

19

Campaigns

Bugs Beware!

The Infection Prevention and control team recently carried out a hand hygiene and infection control awareness campaign. The campaign, which was aimed at patients and visitors as well as staff, was held across the Royal over three days and included hand hygiene training on the wards and a market place display and interactive stand in the main foyer.

The event was also used to launch an Infection Control Accreditation scheme to encourage clinical areas to carry out hand hygiene training with support from the hospital volunteers the team used a ‘Hero Joe’ puppet to get the message across about hand hygiene

Hand hygiene with volunteers and Hero Joe

Nutrition Awareness Day

by Dr Vinita Mishra Nutrition Awareness Day was organised by our Nutrition Support Team and took place on 17 September at Education Centre, to celebrate ‘National Pathology Year’. It was an excellent opportunity for health professionals and students to come under one roof and explore the role of the multidisciplinary hospital nutrition support team.

outlined the role of biochemistry and fluid management in patients on nutritional support

on enteral tubes, parenteral lines and nutritional screening techniques in the hospitalised patients.

•D r David McClements, gastroenterologist explained the pathogenesis and management of crohn’s disease.

The symposium concluded with a quiz involving the participants. The event received very positive feedback from participants: “Very enlightening day, gained new outline on nutritional issues in hospitalised patients.”

In the later half of the day, some interesting workshops were organised

Photos by Patrick Mullholland

The day consisted of presentations by the team: • P eter Turner, senior dietician, who highlighted the significance of nutritional screening methods in identifying patients at risk of malnutrition •A lison Young, consultant nutrition nurse who presented the different types of nutritional support and discussed the ethical, moral and consent issues related to nutrition support

Organisers of the Nutrition Symposium Day

• J ohn White, senior pharmacist, who defined the role of pharmacy in choosing and formulating enteral and parenteral nutrition regimens •D r Vinita Mishra, consultant chemical pathologist, who

Nutrition Team with a Patient

Liverpool pride with Tina DaviesTaylor and Andrea Smith

Proud to be at Liverpool Pride The occasional downpour didn’t dampen the enthusiasm of thousands of people who attended Liverpool Pride on 4 August. The theme of the third official Pride festival celebrating the identity and culture of Liverpool’s Lesbian, Gay, Bisexual and Transgender community was Nautical but Nice.

Members and supporters of the Liverpool Pride in Health (LGB&T) NHS Staff Network took part in the parade and were kept busy throughout the day.

The network recruited new members, handed out information and encouraged people to complete a Pride survey. The survey asked about people’s experiences of local NHS services during the last year, how we can improve services and whether they had been asked their sexual orientation. Results from the survey will be shared with all participating NHS Trusts. For information about the Pride in Health Staff Network email lgb@liverpoolch.nhs.uk

20

Research and development and innovation - to support high quality research and development for the benefit of patient care

Clinical research deal signed with Covance We have agreed a five year deal with leading global drug development services company, Covance to further develop clinical trials in the research facilities at the Royal.

Covance is one of the largest clinical research organisations (CRO) in the world and is also regarded as an industry leader in pre-clinical development. They support pharmaceutical and biotechnology industries throughout the various stages of drug development to marketing approval and beyond.

Clinical research at the Royal

Promising new drugs

being trialled by Liverpool blood cancer patients Six new blood cancer trials will start this year at the Royal as part of a new national trials network set up by the charity Leukaemia & Lymphoma Research, to speed up access to lifesaving drugs.

Around 30,000 people of all ages are diagnosed with a blood cancer in the UK every year. The trials are giving local patients with specific blood cancer disorders access to promising new trial drugs, which could lead to improved quality of life as well as helping to prove the effectiveness of these potentially life-saving drugs

and speed up authorisation for use, availability and access.

Richard Clark, consultant haematologist at the Royal and professor of haematology at the University of Liverpool, said: “This is the first clinical trial in Liverpool to enter the national Trials Acceleration Programme (TAP). Trialling new drugs will give local patients with a range of serious and often rare blood cancers new options that could potentially improve their quality of life and life expectancy.

More clinical trials will save more lives.�

For more information visit www.beatingbloodcancers. org.uk or call 0207 405 0101

Around 30,000 people of all ages are diagnosed with a blood cancer in the UK every year.

This new strategic alliance between the Trust and Covance will see a jointly-branded clinical research unit at the Royal and will primarily focus on early-phase clinical trials. Under the agreement Covance, will work in partnership with clinical research staff at the Royal as well as provide business development and marketing to promote the clinical research facilities to a global industry.

Professor Robert Sutton, director of research and development, said: “This is an extremely exciting deal and represents a unique global industryleading relationship in the world of clinical research. We have a hugely successful track record in the field of experimental medicine and are unique in the UK in our investment in clinical pharmacology along with our position in the local health and life science industry. We have the ability to work together with new technologies to enhance the effectiveness and safety of new medicines for patients.

The income created by this alliance will be re-invested in developing even larger clinical research facilities within the new Royal and maximising early patient benefit from research.

The alliance will also help to deliver greater opportunities for the training and development of clinical scientists with the internationally recognised specialist skills needed for early-phase clinical trials.

Research and development and innovation - to support high quality research and development for the benefit of patient care

21

Consent 4 Consent - registering for clinical trials The Research, Development and Innovation department has successfully developed a new ground breaking clinical trial recruitment system called Consent for Consent.

The programme offers a wider choice of treatment options to patients by opening up access to clinical research which could, potentially, improve a patient’s quality of life.

During appointments, patients will be asked if they would like to consider entering their details onto a ‘register of interest in research’.

If there is any research relevant to the patient’s condition taking place within the hospital,

the patient will then be approached with details of the research to see if they would be interested in taking part.

The research may include looking back at a patient’s medical information to find out how effective their particular treatment has been, allowing us to gain further knowledge in the fight against that particular illness. The programme is also open to, and involves, using healthy volunteers in research, to see if they react differently to those who have a particular condition. It is important for researchers to know about healthy people as well as those who are unwell, to work out

why some people develop a condition and others do not.

The register is entirely voluntary and anyone can request to be removed from it at any time. Signing up to the register does not commit anyone to take part in research.

Patients will always have the choice to say no, and in line with confidentiality laws and our own policies; patient details will never be shared with anyone outside of the hospital.

If you are interested in taking part in Consent 4 Consent email c4c@rlbuht.nhs.uk or call 0151 706 3782.

Members of staff promoting Consent 4 Consent

Liverpool Life Sciences UTC—the future of vocational education We are working closely with Liverpool Life Sciences University Technical College (UTC) and partners to build educational opportunities for local youngsters. The UTC will enable youngsters to develop skills in the life sciences sector, to have a workforce equipped with technical skills, as well as a range of academic qualifications.

We are working with the UTC on their curriculum and plans for a life sciences UTC fit in with plans to become ‘Science’ City, with plans for the Liverpool BioInnovation Centre and Liverpool BioCampus in place.

North Liverpool Academy (NLA) is sending its super scientific sixth formers out to engage and inspire the general public in

the wonderful world of science while also promoting its new Life Sciences UTC, which is due to launch next year.

The super science initiative launched

by NLA students at the Royal has already proved a huge success.

Demonstrations have captivated audiences and people have enjoyed getting involved in the experiments.

The UTC will produce Liverpool’s next generation of scientists, healthcare practitioners and engineers, equipping 14-19 year olds with the skills to work in this fast growing sector.

For more information visit www.lifesciencesutc.co.uk

UTC students show off their science skills at the Royal

22

Other Trust news and updates

Our Olympians!

During summer, two of our colleagues took up the once in a lifetime opportunity to volunteer in the London

Peter Griffiths-Evans, associate directorate manager for cardiology and dermatology

Matty O’Brien, chef I’ve worked as a chef, catering for big events before like the Grandprix at Silverstone and racing at Ascot, but doing the Olympics tops everything!

I worked with a team of four chefs catering throughout the archery competition at Lords Cricket Ground.

We worked from 4.30am to 10pm and we would cater for around 1,000 people a day serving breakfast, lunch and dinner. Everything we cooked was freshly made, gourmet cuisine and it was a real challenge - one of the hardest I’ve ever had as a chef.

My role was to coordinate the work of the elite medical team looking after the athletes and spectators at the Olympics and Paralympics. So I had the health and welfare of around five million people in my hands!

Sebastian Coe and Peter Griffiths-Evans

Like most of the volunteers we were given free tickets for the Olympics opening ceremony, which was an absolutely fantastic experience. I loved every minute of it, it was amazing.

The Olympic committee were so impressed with our work that we have been asked to go to Rio in 2016. I just need to talk my family into coming with me to Brazil for two months, all expenses paid. That shouldn’t be too difficult.

The skills of the team ranged from first aiders to physiotherapists and medics and included doctors from premiership football clubs and even the Queen’s physicians!

We worked 18 to 20 hours a day, I lived on granola bars, power drinks, bananas and adrenaline and lost about two stone. It was an immense, life changing experience that far surpassed any other event I’d ever done before.

I met Usain Bolt, Johan Blake, Mo Farrar, Oscar Pistorius and a lot of celebrities visiting the games, they were all really nice and approachable. You may have even seen me on TV – I was one of the four people who shook hands with Usain Bolt after he won the 100m final.

The International Olympics Committee said that we provided the best medical care that’s ever been present at an Olympic games and the medical director for the Olympics in 2016 has asked if I’m free to join the team in Rio.

Opening ceremony of the Olympics

I’d just like to thank the Trust for giving me this wonderful opportunity and my wife for putting up with me being away all summer.

Health workers inspired by Olympics to run 5k Hundreds of health workers put on their running shoes for a Liverpool warm up to the NHS North West Games.

Around 200 people took part in a 5k run at Princes Park as a prelude to the NHS North West Games – a major event on 30 September involving 700 NHS workers from around Merseyside, Lancashire, Cheshire and Greater Manchester.

Overall winner was Bryan Renton, 34, a consultant in acute medicine at the Royal, who finished in 17 minutes 20 seconds.

Bryan said “I used to run for a club but since having three children I just run when I can, so it was fantastic to win the 5k” Race winners Sarah Jackson and Bryan Renton with (left) Diane Wake, deputy chief executive at the Royal; and (right) Amanda Oates, HR director of The Walton Centre

Graham Furniss, planning officer also won his category

23

Other Trust news and updates

Olympic heroes at NHS Sports Day

Olympics. Here’s what they got up to…

NHS triathlon championships

Around 500 NHS staff took part in an Olympic style sports day in Merseyside.

36 members of staff participated against 19 other trusts from within the region in the NHS North West games held at Kirby Sports College in September. Competitions included football, netball, badminton, rounders, table tennis and athletics.

The Royal had phenomenal success in a number of events: • S inead Fletcher took first place in the athletics •C hris Blackburn took the runners up trophy in the men’s table-tennis •O ur rounders team took the runners up trophy the ‘3FY1s and a bicycle’ team at the NHS Triathlon championships Dan Kelly and two fellow foundation year one (FY1) doctors, Matthew Grant and Thomas Coleman participated in the inaugural 2012 NHS triathlon championships in Bolton under the team name ‘3 F1’s and a bicycle’.

The FY1’s won the team event with a total time of one hour 16 mins.

The course was particularly tricky and involved a very undulating cycle for Tom with a cross country off-road run for Matt.

There were 90 team entries and over 120 individual entries into the event including team TriGeminy and Sarah Mahoney, Michael Fairclough, Daniel Ankrah all from the Royal. The event involved a 400m swim, 21km cycle and 5km run.

Our team ‘3 FY1s and a bicycle’ will be looking forward to defending the title next year however under the changed names of ‘3 SHOs (senior house officers) and a better bicycle.’

Olympians Beth Tweddle and David Price presented prizes and congratulated everyone who took part. Bronze medal winning gymnast Beth described the pitfalls she overcame along the way to her London 2012 triumph.

The event was part of the region’s response to the NHS 2012 Challenge, which calls on health organisations to get as many staff as possible involved in physical activity.

Arriva North West supported the event by providing transport to and from the event on the day

Medal success for Royal’s transplant team Athletes from the Royal’s transplant sports team are celebrating after winning a total of 30 medals at this year’s British Transplant Games in August.

Team members, aged from 25-65, who all received kidney transplants at the Royal which provides transplants for patients from Merseyside, Wirral, The Isle of Man, Cheshire and North Wales, took part in events ranging from cycling, swimming, track and field, racquet sports and archery at the annual national Games held in Medway, Kent.

The team manager Steve Deakin who lives in Warrington said: “They’re a cracking team with great camaraderie and this year we won the most medals we’ve ever had. Regardless of medals, having received the gift of life means every competitor is a winner before they get to the games.”

If you would like to sponsor the team or would like any more information please contact Steve at Stephen.Deakin3@ntlworld.com

The victorius transplant team from the Royal

24

Other Trust news and updates

Team Brief dates 2013 Team Brief will take place once a month at 10.15am in both the Broadgreen and the Royal education centres.

It’s very important that all services attend Team brief and ensure that every member of staff receives a Team Brief face to face.

2013 Dates January 4 February 8

Fancy winning

£500, £150 or £50?

The Staff Lottery was introduced in October 1996 with the objective of creating income to be spent on improving the wellbeing of staff. The lottery has a number of trustees who have responsibility to ensure probity. There are currently seven trustees from across our hospitals:

Jane Mullin

- HR business partner

Anne Doran

- Divisional general manager

Karen O’Neill

- RCN representative, the Royal

Sharon Leddy

- Health records manager

Sheila Fowler

- Deputy director of finance

Jo Sim

- BDA representative

Andrea Fazakerley

March 8 April 4 – please note that this is a Thursday May 10 June 7

- Critical care services matron

All trust staff (excluding Trust Board members) may join the lottery. Tickets cost a stake of £1. Individuals may purchase up to five tickets per month. If you wish to join the lottery you need to complete a form which can be found on the intranet.

An appropriate deduction is then made each month from pay. A prize draw will take place at the end of each month, usually on or around payday. Three prizes will be drawn each month by random computer selection.

July 5 August 9 September 13 October 4 November 1 December 6 If you have any questions about Team Brief or the cascade process please contact the Communications team on ext 5584 or 5489 or email communications@rlbuht.nhs.uk

It’s very important that all services attend Team Brief and ensure that every member of staff receives a Team Brief face to face

1st prize £500 2nd prize £150 3rd prize £50 Winners will be informed through an email to the address provided on their application form and via the Trust intranet. Names of all prize winners will be published in In Touch. Monies will be sent from the Finance department direct to home addresses.

Staff who wish to propose ways to spend the money raised simply need to send an email outlining their proposal to lottery.suggestion@rlbuht.nhs.uk .

All proposals will be considered by trustees on a regular basis. It should be noted that the constitution of the staff lottery does not allow refrigerators or microwaves to be bought due to health and safety and hygiene regulations.

Examples of successful bids have included monies to set up complimentary staff therapies, charitable events and crockery.

Staff may withdraw from the lottery at any time by emailing StaffLottery@ rlbuht.nhs.uk . Any request must be received by the seventh day of the month to be effective for that month.

It is the responsibility of individual staff to ensure the correct deduction is made each month. If you have any questions concerning the administration of the lottery you should contact Alison Terry, HR business relationship manager alison.terry@rlbuht.nhs.uk

Get involved!

The Communications and Marketing Team has implemented and is managing three social media accounts for our hospitals. We are now on Twitter, Facebook and YouTube!

Do you have something going on in your team that we can promote? Perhaps an event or a new service – let us know! Contact the Communications team extension 5584 / 5489 or email communications@rlbuht.nhs.uk

We are using the sites as a way to let people know what’s happening at our hospitals and engage with key people, organisations, fundraisers and members of the public. We’ll also be using it a lot when work on the new Royal begins to keep people updated and informed.

You can find us on www.twitter.com/RoyalLpoolHosps www.facebook.com/royalliverpoolhospitals www.youtube.com/user/ RoyalLpoolHosps?feature=mheee

25

Other Trust news and updates

In memoriam Val Parkes who sadly passed away in June was a social worker in Broadgreen Hospital and had worked here for about 15 years,

Jenny Daley, who was an assessor of personalised care within the Social Work Department in Broadgreen Hospital and had worked here for nine years sadly passed away in August.

They will both be missed by their friends and colleagues across all hospitals.

Dennis McArd, a porter for 25 years, sadly passed away in August. ‘Big Den’ began work at the Royal since the early 1980’s and in the latter years was a chargehand on the night shift. He was a gentle giant and liked by all, he will be sadly missed.

What does Health and Wellbeing mean to me?

The recent ‘Every One Matters’ events have brought this question into focus. The Health and Wellbeing intranet pages outline how this issue is managed in our hospitals.

Health and Wellbeing activity is taking place every day to help staff improve patient outcomes. In the past year we have seen:

“You’ll never walk alone”

•A lmost 200 managers raise stress awareness through attending training • E mbedded fast track physiotherapy and occupational therapy services for staff following a number of positive outcomes for staff

• F ifteen staff quit smoking after receiving help in our weekly clinics

• E ncouraged staff to get active by offering almost 100 places each week in various classes and events that take place.

•1 40 staff attend Skin Cancer Awareness clinics to have moles checked out

If you have any ideas to improve your health and wellbeing, contact the team on ext 2811.

Dennis McArd (Big Den)

Health Service Discounts The NHS Discounts website has changed its name to Health Service Discounts and it’s new web address is www.healthservicediscounts.com

This website is the number one independent discount retailer resource for the NHS and it’s the only site designed specifically for Health Service discounts and sanctioned by the NHS.

The Trust has negotiated with health service discounts to provide discounts for all our staff. The benefits package that we have developed brings all our staff free access to a large number of trusted retailers and suppliers who are discounting their products and services in recognition of the job that the NHS does.

The site makes no charge to staff and there are no fees or subscriptions. With everything from holidays to mortgages on the website, all you have to do is complete a simple registration form for free on the www.healthservicediscounts.com and they will have access to over 150 companies offering discounts unavailable on the high street.

26

Other Trust news and updates

p l e h d n a y a d o t Join us … e r u t u f r u o e p sha becoming a We are on our way to ! e want YOU to join us w d an t us Tr n tio da Foun mbers to help us

staff as me al people, patients and We want to recruit loc ns. develop our future pla s about how blic and staff in decision pu the , nts tie pa ed olv cial surpluses Foundation Trusts inv FTs can also retain finan . ure fut the in ed vid services should be pro hy don’t you become a direct into patient care.W est nv rei can y the ich wh ke a difference. member and help to ma

, embership or to join us m t ou ab e or m t ou d To fin bership Office. please contact our Mem Tel: 0800 694 0180 .office@rlbuht.nhs.uk Email: foundationtrust more about You can also find out ebsite: membership on our w www.rlbuht.nhs.uk

What’s at the Royal?

What’s at Broadgreen?

Shopping The mezzanine floor (1st floor, RLUH) is open 8am – 7.30pm, Monday to Friday and 10am – 6pm at weekends.

Shopping The WRVS general store is on the main corridor. It is open 8am – 5pm, Monday to Friday and 10am – 2pm at the weekend.

Shops include Delifresh, the Stock Shop, Costa Coffee (open until 4pm on weekends) and WH Smiths (open until 5pm on weekends).

Dining room Breakfast and lunch served: 7.30am - 11am and 12pm to 2pm. Hot drinks/cold food available 12pm - 5pm.

WRVS Tea and coffee bars Royal Hospital, ground floor: open 8.30am - 5pm, Monday to Thursday and 8.30am - 4pm on Fridays. Near to Outpatient Clinics.

Chapel and multi-faith prayer room Both are situated on the mezzanine floor and are open for private prayer. Church of England services are held every Sunday at 10.30am and Roman Catholic Mass every Sunday at 4pm and at 12pm on holy days.

Dental Hospital: Open 8.30am - 4pm, Monday to Friday.

Linda McCartney Centre: Open Monday to Thursday, 8am - 5pm and 8am - 4pm on Fridays

Finding your way ‘Lend a hand volunteers’ will help you find your way. Contact the volunteers on ext 3170 if you need assistance.

Dining room Open 8am – 4pm for breakfast, lunch and supper: 8am-11am; 12pm-2.30pm. Hot drinks and snacks available 2.30pm-5pm

and every Wednesday at 12.30pm.

Roman Catholic Mass takes place every Sunday at 11am and at 11.30am Monday to Friday aswell as at 11.30am on Holy Days.

Radio Broadgreen Radio Broadgreen broadcasts to all bedsides. Requests can be made on 252 0919 or ext 6588.

Chapel Located off the surgical corridor, the Chapel is open for private prayer.

Church of England services are every Sunday at 4.15pm

Got something for the next InSight?

Got something for the next Insight? The next edition is out in February. If you have something to share or some news you want to tell people please email communications@rlbuht.nhs.uk or call 0151 706 5489 by 1 February.

Exquisitely Indian • Welcome to Holdi Bar, Restaurant and Lounge • We are Liverpool’s newest & finest Indian Restaurant, creating exquisite cuisine in sublime surroundings for your pleasure • Nestled in the leafy suburbs of Woolton village, we are a hidden treasure situated between Sainsburys entrance and Lloyds Bank on Woolton Street • Quite simply we offer the best Indian cuisine with quality food available for take out or eat in • 15% discount to all NHS staff on proof of NHS card Opening Times Sunday/Thursday: 17:00-23:00 Friday/Saturday: 17:00-00:00

Tel: 0151 428 9894 For a reservation 5B Woolston Street, Woolton Village, Liverpool L25 5NH www.holdiwoolton.com

Every possible care has been taken to ensure that the information given in this publication is accurate. Whilst the publisher would be grateful to learn of any errors, it cannot accept any liability over and above the cost of the advertisement for loss there by caused. No reproduction by any method whatsoever of any part of this publication is permitted without written consent of the copyright owners.

Octagon Design & Marketing Ltd. ©2012.

Britannic Chambers, 8a Carlton Road, Worksop, Notts. S80 1PH Tel: 01909 478822

Royal Liverpool and Broadgreen University Hospitals NHS Trust, has not vetted the advertisers in this publication and accepts no liability for work done or goods supplied by any advertiser. Nor does Royal Liverpool and Broadgreen University Hospitals NHS Trust endorse any of the products or services.

Rodney House

R

❚ 24 Hour residential care ❚ Caring, friendly staff ❚ Mental health, old age, physical disability ❚ Specialist service for people who hear voices, working towards accreditation with Intervoice ❚ Very large home ❚ We have 56 single rooms,9 very large rooms with en-suite, 2 Dining rooms, large lounge, coffee lounge, computer room ❚ Special diets catered for ❚ Community matron visits weekly ❚ Dentist, chiropodist, hair dresser ❚ Activity organiser

4-6 Canning Street Tel: 0151 709 3883

Nursing and Residential Dementia Specialist Care Learning Disabilities and General Nursing Care Highly trained nurses and carers Accredited Level 5 in Care by Assured Care Council funded and private funded residents If you are interested in information about St. Nicholas, please feel free to call in at anytime or request a brochure by contacting us at: t: 0151 931 2700 e: StNicholasALL@BUPA.com w: www.bupa.com

Advertorial

STRAFFORD - QUALITY BUILT IN

Welcome to:

Wiltshire Farm Foods – taking care of mealtimes Helping you to keep your Home Independence As the Leading National Home Delivery Service, we are a Family run local business dedicated to the Liverpool area, and supply Delicious, Nutritious meals, essential for a healthy diet.

Service: Over the past two decades, we at Wiltshire Farm Foods have built a reputation for Service that never fails to delight our customers, meaning you’ll enjoy our friendly service, as much as our delicious meals, and, we recently won the National Business Award for Customer Focus.

Meals: Our tasty, nutritious meals are easy to prepare and can be ready in minutes, making them perfect for those who’d rather not spend hours in the kitchen. We’ll deliver, so you won’t have to tackle the supermarket, and our commitment – free service means that you can enjoy our meals as often or as seldom as you want.

(See our Advert on the back page or Phone 01244 288 466 for our Brochure and more information).

Strafford Fabrications specialising nationwide in the manufacture and installation of high quality staircases and handrail systems for domestic and commercial projects.

range of hardwoods are used to compliment our metalwork. We can also offer a powder coating service with a full range of colours.

We are able to offer a bespoke design and manufacturing service or supply products to reflect your own ideas whilst complying with current building regulations.

Our experienced fitters complete installations quickly and considerately with minimum disruption to your property and ensure your complete satisfaction.

Our traditional or modern staircases can incorporate a wide variety of materials including satin and mirror polished stainless steel, brass and aluminium. Also glass and a wide

We welcome enquiries from members of the public as well as architects and developers and will be pleased to advise on any queries you may have.

Unit 3 Strafford Industrial Park, Gilroyd Lane, Dodworth, Barnsley S75 3EJ Tel/Fax 01226 296767 Wayne 07766 943937 Brian 07818 258601 E-mail: info@straffordfabrications.co.uk

DESIGN PRINT SUPPORT

www.straffordfabrications.co.uk

OCTAGON DE S IG N & M A R K E T I N G LT D

Working in partnership with the NHS •F T members’ magazines and literature •M ailing service and socio economic profiling •A nnual reports, quality reports and summaries • Advertising funded social care directories and information • Advertising funded staff magazines • Promotional items e.g. lanyards, pens, balloons, mugs etc • Ebooks Britannic Chambers, 8A Carlton Road, Worksop, Nottinghamshire S80 1PH 01909 478822 | www.octagon.org.uk | info@octagon.org.uk

Designed & Published by Octagon Design & Marketing Ltd, Britannic Chambers, 8a Carlton Road, Worksop, Notts. S80 1PH Tel: 01909 478822