Birmingham Independent Living Winter 2012/13

Contents

Adult social care services

in Birmingham

1

2012|13

Contents Welcome What is Adults and Communities?

Assessing your needs Rehabilitation and Enablement Service Support for adults with a learning disability Support for adults with a mental health difficulty Support for older people Support for adults with a physical disability or sensory impairment Blue Badge Service HIV Team Substance Misuse Recovery Service Birmingham Adult Education Service Support for carers Home Care and Night Care Enablement Services Community meals Care homes and care homes with nursing Extra Care Housing Careline Birmingham Telecare Service Equipment Loans Service Safeguarding Adults Useful organisations Customer Care and Citizen Involvement Team NHS Patient Advice and Liaison Service (PALS) Index

4 5 6 7 10 11 12 13-14 13 15 16 17 20 22 23 24 25 26 27 28 29 32-33 33 34-35 35

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Welcome Welcome to our Adult social care services in Birmingham Guide 2012/13.

• identifying people who are most at risk of needing care and providing early support to prevent or delay people needing a more intensive service later on;

The city council’s approach to adult social care is called personalisation and is in line with the Government’s commitment to transforming adult • developing an enablement service that provides social care. support to people for up to six weeks and helps them learn or relearn the skills they need Self-directed support is part of personalisation, to be able to live independently at home; and is a way of providing social care which puts you in control. Self-directed support means you • moving to Individual Budgets to give service can choose how you want to manage your care users choice and control; services, giving you more control over the social • supporting people to claim all the state benefits care support you can get. they may be entitled to, for example attendance We are providing a much more personal allowance, so that they have more money to approach to adult social care services. support their social care needs; and To do this we are: • reshaping the social care market to provide • providing better information, advice and signposting for all, including our new website www.mycareinbirmingham.org.uk

Peter Hay Strategic director for Adults and Communities Birmingham City Council

efficient services that promote people’s independence and reduce the number of people needing local authority funded care.

Steve Bedser Cabinet Member Health and Wellbeing Birmingham City Council

Our thanks goes to Octagon Design and Marketing Ltd, who have produced this guide at no cost to Birmingham City Council. All information in this guide is correct at time of going to print (November 2012).

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What is Adults and Communities?

Adults and Communities is part of Birmingham City Council. We used to be called Social Care and Health and, before that, Social Services.

We provide services that help adults in Birmingham to live as independently as they can and to be part of their local community. You may need help in your day-to-day life because you, or someone you care for: • is vulnerable due to old age; • has a physical disability; • has a learning disability; • has a mental health difficulty; • is affected by HIV; or • is affected by drug or substance misuse.

We have a range of services to support you to live as independently as possible.

These include: • advice and guidance about services available to all adults, such as leisure, transport, health and education; • advice and support to help you live as independently as possible in your own home; • equipment to keep you safe and prevent you having a fall; and • personal care – for example helping you to eat meals, wash, shower, dress and use the toilet.

This guide has information about all of these services, together with detailed information

about some of the other services we provide, such as home care, meals delivery services, adult education and extra care housing.

The Adults and Communities Access Point (previously known as the Older Peoples Access Service), provides the single point of access for many of our services. We are able to quickly and accurately respond to your enquiries and help you to make informed choices about what services are available and the type of care and support that you need. Our phone number and email address are featured throughout this guide.

There’s an explanation of how we assess your needs on page 6, together with details on page 32-33 of other organisations that can help you, or someone you care for.

If you would like a copy of this publication in another language, in large print, in Braille or on audio tape, MP3 or CD, please phone us on 0121 464 3123 or email accommunications@ birmingham.gov.uk Website: www.birmingham.gov.uk/acleaflets New website: www.mycareinbirmingham.org.uk

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Assessing your needs To find out if you, or someone you care for, is eligible for our services, please call us on 0121 303 1234 as we will need to talk to you and assess your social care needs.

budget in any of the following ways.

How can we help you?

• We can hold the money for you and arrange all your services.

If we think you could be eligible, we will send you a selfassessment questionnaire form and arrange to visit you.

• We can give you all the money for your care and you can then arrange the support you need. This is called a direct payment.

How can I manage my individual budget?

• Or, you can use a mixture of both. This would mean you can have some of your individual budget as a direct payment, and we would manage the rest of your budget.

You can get your individual

Whichever way you choose to

The money we give you is called your individual budget.

take your individual budget, we want you to have control over how you get support. Since April 2011, over 8388 people in Birmingham have had an individual budget (figure correct as of June 2012).

Our fairer charging team will work out how much you need to pay towards the cost of your services.

What happens if I am not eligible?

If you could be eligible we will visit you to assess your social care needs. If we cannot help you with your social care needs we will tell you about other organisations that may be able to help. These could be private and voluntary organisations and community groups.

What happens if I am eligible?

If you are eligible, we will work with you to meet your social care needs. If you are not able to meet your social care needs yourself, we can help you to get services to support you to be as independent as possible.

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Rehabilitation and Enablement Service If you are eligible for help and you are over 65, we will provide you with an enablement service for up to six weeks.

This service is to help you regain old skills or learn new

skills that you need to live as independently as you can at home. These skills could include: • preparing a meal; • washing and dressing; and • doing the laundry or learning

how to move safely around your home to prevent you from having a fall.

We will review your enablement plan after four weeks to see if you still need a service from us.

Contact us Adults and Communities Physical Disability Access Point Service If the person you care for is over 65 or under 65 with dementia Phone: 0121 303 1234 (see page 12)

Learning Disabilities Service If the person you care for has a learning disability and is aged over 18 Phone: 0121 303 1234 (option 3) – see page 10

If the person you care for has a physical disability and is aged 18 to 64 Phone: 0121 303 1234 (option 3) – see page 13

Visual Impairment Service If the person you care for is blind or has a sight problem and is aged over 18 Phone: 0121 303 1234 (option 3) – see page 13

Services for people who are deaf, deafened or hard of hearing

Mental Health Services If the person you care for has mental health difficulties and is aged over 18 (see page 11) Phone: • South Birmingham – 0121 678 2830 • North Birmingham – 0121 464 5123 • Central Birmingham – 0121 303 5188

More information Website: www. mycareinbirmingham.org.uk

Phone (voice): 0121 246 6100 or Minicom: 0121 246 6101 (see page 13)

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Nightingales Tuskhome Ltd

We offer day centre facilities for younger people diagnosed with dementia, early Alzheimer’s and Korsakoffs. Our aim is to enhance the quality of life experienced by people who need support, whatever their age. Part of the service is to offer support to relatives and help them try to understand the complexity of this illness. The centre is purpose built to meet the requirements of people with mental health needs.

Complete Care Support accepts direct payments and out of area referrals.

For enquiries please ring

01384 566500 or 0121 710 1920

• Day care/ long stay • Meal delivery service • Days out • Highly trained and motivated staff Manager: Gayle Goodhead 34 Florence Road, Wylde Green Sutton Coldfield B73 5NG Tel: 0121 350 0243 Email: tuskhome@talktalkbusiness.net

Birmingham City Council has not vetted the advertisers in this publication and accepts no liability for work done or goods supplied by any advertiser. Nor does Birmingham City Council endorse any of the products or services.

Visit our website

www.completecaresupportdaycentre.co.uk

OCTAGON DE S IG N & M A R K E T ING LTD

DESIGN PRINT SUPPORT

To advertise in this publication please call the sales team on 01909 478822

Every possible care has been taken to ensure that the information given in this publication is accurate. Whilst the publisher would be grateful to learn of any errors, they cannot accept any liability over and above the cost of the advertisement for loss there by caused. No reproduction by any method whatsoever of any part of this publication is permitted without written consent of the copyright owners.

Octagon Design & Marketing Ltd. ©2012 Britannic Chambers, 8A Carlton Road, Worksop, Nottinghamshire S80 1PH 01909 478822 | www.octagon.org.uk | info@octagon.org.uk

Support for adults with a learning disability Adults and Communities, Birmingham Community Healthcare NHS Trust and a range of independent and voluntary organisations provide services for adults with learning disabilities in Birmingham.

Contact us Learning Disabilities Service

We can provide advice, assessment and support to meet the care needs of people with learning disabilities.

Phone: 0121 303 1234 (option 3) Fax: 0121 303 6244 Write to: Learning Disability Service Birmingham City Council Adults and Communities PO Box 16471 Birmingham B2 2DW

There is more information about how we assess your needs on page 7.

Emergencies

We work together to make sure adults with learning disabilities live fulfilled lives and are able to live as independently as possible.

How can we help you?

In emergencies when the office is closed please phone the emergency duty team on 0121 675 4806.

The emergency duty team is available from 5.00pm until 9.00am Monday to Friday, and all day during weekends and bank holidays.

More information Website: www.birmingham.gov.uk/ AdultsLearningDisabilities You can get a copy of the leaflet ‘Services for adults with a learning disability’ (AC125C).

Phone: 0121 464 3123 Email: accommunications@birmingham.gov.uk

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Support for adults with a mental health difficulty Mental health social care services for adults are provided by Birmingham City Council.

If you are worried about your mental health you can talk to your GP. Our services include individual and group support to help you deal with your mental health difficulties.

We support people to continue to live at home safely and independently.

How can we help you?

We provide advice, assessment and support to meet your care needs if you have a serious or long term mental health difficulty. There is more information about how we assess your needs on page 6.

Contact us Mental health service • If you live in South Birmingham Phone: 0121 301 2830 • If you live in North Birmingham Phone: 0121 464 5123 • If you live in Central Birmingham Phone: 0121 303 5188

Emergencies In emergencies when the offices are closed please phone the Emergency Duty Team on 0121 464 9001.

The Emergency Duty Team is available from 5.15pm until 8.45am Monday to Friday, from 4.15pm on Friday afternoon, and all day during weekends and bank holidays.

More information For more information about services for people with a mental health difficulty visit www.birmingham.gov.uk/AdultsMentalHealth You can also get a copy of our mental health information leaflet about the Support, Time and Recovery service (STaR) (AC504A).

Phone: 0121 464 3123 Email: accommunications@birmingham.gov.uk

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Support for older people Birmingham City Council provides social care help for people over 65 in Birmingham. We help identify the care services you need to live independently and make sure these are reviewed regularly.

Services are arranged from Birmingham City Council as well as from independent care providers in Birmingham.

How can we help you?

We provide advice, assessment and support to meet your care needs if you are 65 or over.

There’s more information about how we assess your needs on page 7.

Rehabilitation and Enablement Service

The money we give you is If you are eligible for help, called an individual budget. we will provide you with an See our ‘Assessing your needs’ enablement service for up to section on page 6. six weeks. This service is to help you regain old skills or learn new skills that you need to live as independently as you can at home. We will review your enablement plan after four weeks to see if you still need a service from us.

Support plan We will work with people 65 and over who are eligible for our services to make a support plan. This plan sets out the best way to help you get the support you need and spend the money we give you to pay

Contact us Adults and Communities Access Point Phone: 0121 303 1234 Minicom: 18001 0121 303 6230 Email: acap@birmingham.gov.uk

More information There is also lots of information on our council website www.mycareinbirmingham.org.uk

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for your care.

Support for adults with a physical disability or sensory impairment Our physical disability and sensory impairment service provides help for you if you have a physical disability or sensory impairment, for example a visual or hearing impairment.

How can we help you?

Our role is to provide advice, assessment and care planning for people with a physical disability or sensory impairments, who are in need of support. We support people to continue to live at home safely and independently.

There’s more information about how we assess your needs on page 6.

Blue Badge Service The Blue Badge service offers parking discounts for people who have serious walking difficulties. Before you can have a Blue Badge you will need to have an assessment. There is more information about how we assess your needs on page 6.

Contact us Adults and Communities Access Point Phone: 0121 303 1234 Email: acap@birmingham.gov.uk

Contact us Physical Disability Service South Birmingham Physical Phone: 0121 303 1234 (option 3) Disability Service Adults and Communities Write to: PO Box 15537 If you live in Hodge Hill, Ladywood or Sutton Coldfield: Birmingham B2 2PQ North Birmingham Physical Disability Service Adults and Communities PO Box 15513 Birmingham B2 2PH If you live in Hall Green or Yardley:

If you live in Edgbaston, Erdington, Northfield, Perry Barr or Selly Oak: Activ8, Assist Birmingham Centre, St Marks Street Spring Hill, Birmingham B1 2UH

Visual Impairment Service If you are blind or partially sighted you can get support from our Visual Impairment Service, which has a social work team and a rehabilitation team. You do not have to be registered as blind or partially sighted to apply for these services. >> Continued overleaf

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Support for adults with a physical disability or sensory impairment Contact us

Write to: Blind and Partially Sighted Register, Adults and Communities, PO Box 16362 Birmingham B2 2YT

Phone: 0121 303 1234 (option 3) Email: visual.impairment.team@ You can get a copy of the birmingham.gov.uk leaflet ‘Information for people Write to: who are blind and partially Visual Impairment Team sighted (AC99F)’.

PO Box 16362 Services for people who Birmingham B2 2YT

Blind and Partially Sighted Register Phone: 0121 303 4714 Email: schblindregister@ birmingham.gov.uk

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are deaf, deafened or hard of hearing

For information, advice or to ask for a social care assessment, please contact BID services.

BID services Phone (voice): 0121 246 6100 Minicom: 0121 246 6101 Fax: 0121 246 6125 Email: info@bid.org.uk Write to: BID Services, The Deaf Cultural Centre, Ladywood Road, Birmingham B16 8SZ

Emergencies In emergencies when the offices are closed on a weekday between 5pm (4.30pm on Friday) until 9am, please phone the Emergency Duty Team on 0121 675 4806.

HIV Team HIV and AIDS What is available?

However, in order to work out just how much, and what type of help is needed to make life easier for you, we do need to carry out an assessment.

The HIV Team in Birmingham offer services for people living with or affected by HIV.

The range of services Is this confidential? available to you depends on your personal circumstances Yes, the service provided After the assessment we will but may include: is confidential. identify and agree your needs • home support, for example with you and discuss the help with personal care or help and support available to Contact us preparing meals meet them, according to the You can contact our seriousness of your situation. specialist team on 0121 • equipment and adaptations, 675 6978. This means If you don’t qualify for a care for example grab rails that fewer people within package from Adults and or ramps Communities you could arrange the organisation will be • advice and information on aware of your HIV status, to employ a care worker HIV/AIDS whilst still ensuring that privately through a Home you have full access to • advice and information on Care Agency but remember appropriate services. other topics such as work, to take care to choose one housing or benefits that is registered and Out of office hours contact inspected by the Care Quality 0121 675 4806.

• emotional support Commission (CQC). and counselling We will discuss your We may provide or arrange situation and follow this up • signposting to other services for you but there with a visit to your home useful services. are other ways of getting the or an office appointment If you are living with HIV/AIDS, support you need. You can to discuss your needs and Adults and Communities may explain what help is available. choose to have an Individual be able to support you. We will Budget (see page 6) and talk with you about your social, use the money that you physical, medical, emotional and receive from us to arrange your own support. financial needs.

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Substance Misuse Recovery Service Substance Misuse Recovery Service

We offer a range of services that include:

Contact us

The Substance Misuse Recovery Service supports any adult aged 18 to 65 through a residential rehabilitation and after-care programme, to become free from dependence on alcohol or drugs. We may still provide a service to you if you are under or over these ages, subject to individual need and assessment.

• ways to help you stop returning to drug or alcohol misuse • recovery programmes (helping you get back to being abstinent, if you return to drug or alcohol misuse).

You will need to have an assessment to find out if you are eligible for our services. For more information about assessing your needs go to page 6.

Substance Misuse Recovery Service Phone: 0121 675 8007 (Monday to Friday 10.00am to 4.00pm) Email: RRAACTteam@ birmingham.gov.uk Fax: 0121 675 8008 Write to: Substance Misuse Recovery Service First floor, 23 Summer Hill Terrace Ladywood, Birmingham B1 3RA

More information Website: www.birmingham. gov.uk/SMRS

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Birmingham Adult Education Service Birmingham Adult Education Service is one of the largest providers of adult learning opportunities in the West Midlands.

You may want to: • brush up on existing skills; • learn new ones to help you get a job; • improve your English or maths; • improve your health and fitness; or • learn about a subject that interests you.

How can we help you?

Each year we run a wide range of part-time courses at our

main adult education centres and in many local community venues. These include courses to improve your maths and English skills, to find out about computers, learn a language or to work with children. We also offer classes in a variety of arts and creative crafts. Most of our courses are suitable for everyone, however we also run some courses especially for families, older learners and people with learning disabilities. We have specialist learning resources and equipment for learners who have a physical disability and/or a sensory impairment.

Contact us Phone: 0121 303 4318 Email: adult-education@birmingham.gov.uk Write to: Birmingham Adult Education Service, Aston Community Learning Centre, 99 Whitehead Road, Aston, Birmingham B6 6EJ

More Information For a copy of the latest Learning Directory, listing our courses.

Phone: 0121 303 4318 Email: adult-education@birmingham.gov.uk Website: www.bgfl.org/learnbaes

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GENTLE HEARTS HOMECARE AND SUPPORT SERVICES

The services provided are for disabled and vulnerable adults over 18 years of age with the prime focus to help improve their quality of life by enabling them to live in their own home environment as independently as possible.

Free consultation and advice A service that is ‘based on outcomes’ & centered on personalisation packages taylored to meet individual needs and expectation

A service that is licensed with the cqc (care quality commission) & is local authority approved Day or night sitting service Respite cover

Very competitive pricing Light gardening Fully trained workforce. All care workers have achieved or working towards NVQ or equivalent qualification.

Cleaning Assistance in recruiting pa’s

Gentle Hearts Community Care Management LLP 273 Hagley Road, Edgbaston, Birmingham, B16 9NB

Tel 0121 4558572 TO REQUEST INFORMATION OR Email enquiries@gentleheartscare.co.uk www.gentleheartscare.co.uk

“Because Everyone Matters” Please quote reference GH/OCT001

The Ridings Care Home T: 0121 748 8770

midland

Welcome to an exciting care home, designed to accommodate a variety of care needs in a pleasant and homely environment. This purpose built home is divided into independent units that can accommodate service users in either 10, 17 or 27 bed units. Each Unit has light and airy communal dining and sitting rooms providing ample choice for quiet and stimulating areas.

The home is equipped to enhance the quality of life of people with care needs due to dementia, whatever their age, however severe their symptoms.

Specially selected and trained staff ensures care is delivered through care planning involving the service user, relatives and the multi disciplinary team.

Some areas of the home provide re-enablement and rehabilitative programs.

Midland Mencap is a local charity which works for accessible and inclusive services and a better quality of life for everyone with experiences of Learning Disability.

Children & Young People’s Services

Housing with Care & Support

Volunteering, Employment & Leisure Opportunities

Family & Carers’ Support Services

Brokerage, Support Planning & Personal Assistants

If you would like any further information on any of the above support services, please contact us on: 0121 442 2944 or email: info@midlandmencap.org.uk Head office: 171 Alcester Road, Mosleley, Birmingham, B13 8JR

Berwood Court Care Home T: 0121 749 7887 Berwood Court Care Home, located on Cadbury Drive, Castle Vale has established itself in the heart of the community and provides accommodation for 74 service users requiring care for both nursing and residential care needs.

All bedrooms are single with en suite facilities and the home boasts 6 spacious lounge and dining rooms. All service users receive thorough assessments both prior to joining us and throughout their stay with us. The home ensures that all individual care plans are thoroughly Person Centered and that family and loved ones are as involved as they wish to be with care planning. Staff enjoy a pro active approach to their development and are supported with their learning needs, enabling all staff to achieve a minimum of NVQ level 2. Call in for a visit; you will be made most welcome...

A complete legal service for Individuals and Businesses ROSKELL, DAVIES and Company

We specialise in: • Elderly client matters • Probate & wills • Lasting powers of attorney • Housing disrepair claims • Matrimonial & family • Conveyancing • Equity release • Redundancy issues

www.roskelldavies.co.uk 661/665 Kingstanding Road, Kingstanding, Birmingham B44 9RH

We have been keeping our clients’ promises for over 25 years

Home visits welcome

For a personal, friendly service call us now

0121 448 2715

Support for carers A carer is someone of any age who You have a right to a free carers assessment provides unpaid support to family or if you: friends who could not manage without • care for an adult who has critical or substantial this help. This could be caring for a needs (having had a Birmingham City Council relative, partner or friend who is ill, frail, adult social care assessment) and is eligible for disabled or has mental health or substance our help and you provide the adult you care misuse problems. for with substantial care on a regular basis; or • intend to care for someone in the future who has critical or substantial needs (having had a Birmingham City Council adult social care assessment) for example, if someone is coming out of hospital or coming to live with you.

How can we help you?

We can assess your needs as a carer. We can do this at the same time as we assess the needs of the person you care for. If you prefer, we can arrange a time to talk to you separately.

We’ll listen to what you say. We’ll respect your dignity and privacy and recognise your specific needs, including cultural or religious needs.

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Contact us You can ask us for a carers assessment by contacting the relevant Adults and Communities team below.

Adults and Communities Access Point If the person you care for is over 65 or under 65 with dementia.

Phone: 0121 303 1234 (see page 12 for more details)

Services for people who have a hearing impairment If the person you care for has a hearing impairment.

Phone: 0121 246 6100 (see page 13 for more details)

Mental Health Services

If the person you care for has a learning disability and is aged over 18.

Phone: 0121 303 1234 (option 3) – see page 10 for more details

If the person you care for has mental health difficulties and is aged over 18.

Phone: • South Birmingham: 0121 678 2830 • North Birmingham: 0121 685 7988 • Central Birmingham: 0121 303 5188

Physical Disability Service

Birmingham Carers Centre

If the person you care for has a physical disability and is aged 18 to 65.

Phone: 0121 303 1234 (option 3) – see page 13 for more details

Offers a wide range of information and advice for carers. Open: Monday to Friday 9.00am to 4:30pm Helpline is available from 10.00am to 4.45pm.

Phone: 0121 262 3033 Email: helpline@ birminghamcarerscentre.org.uk Write to: Birmingham Carers Centre, 198 Corporation Street, Birmingham, B4 6QB

Learning Disabilities Service

Visual Impairment Service If the person you care for is blind or has a sight problem and is aged over 18.

Phone: 0121 303 1234 (option 3) – see page 13 for more details

Website: www. birminghamcarerscentre.org.uk

Carers Emergency Response Service This service is free of charge however you must be registered to use this service.

This service is available 24 hours, 365 days a year, and will arrange appropriate alternative care for the person cared for if accident, illness or other emergency prevents the carer from doing so.

Carers can register for the Carers Emergency Response Service by Phone: 0121 622 5521 Email: info@cers.org.uk Website: www.cers.org.uk Address: Monaco House, 118 -156 Bristol Street, Birmingham B5 7AS

More information For a copy of the leaflet ‘Support for carers’ (AC91C): Phone: 0121 464 3123 Email: accommunications@ birmingham.gov.uk Website: www. mycareinbirmingham.org.uk

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Home Care and Night Care Enablement Services The Home Care and Night Care Enablement Services offer a range of personal care and practical support to help you live as independently as possible in your own home.

How can we help you?

The Home Care Enablement Service We specialise in short term support, to help you regain independent living skills that you may have lost through ill health or a stay in hospital, or to learn new skills. We call this service enablement.

We will also find out if you have longer term support needs and what these may be. Our service usually lasts for a maximum of six weeks The home care service is available between 7.00am and 10.00pm 7 days a week. There is no charge for this service.

The Night Care Enablement Service Night Care provides a range of short term support for up to 6 weeks at night to: • Support you to return home from hospital or a care home • Support you to avoid admission to hospital or care home (perhaps where your carer has become unwell, for example).

• To help find out what longer term support needs you may have at night.

Night care support could be: • A carer to stay through the night with you, or • carers to call at your home up to 3 times a night.

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The Night Care Service is available between 9.15pm and 7.00am, 7 days a week. There is no charge for this service.

Our standards The Home Care and Night Care Services are registered services and regulated and inspected by the Care Quality Commission (CQC).

Inspection reports which say how well we meet our standards are on the CQC website. For more details see page 32.

Contact us To find out if you are eligible to receive support from our home care or night care services, please contact our Adults and Communities Access Point.

Phone: 0121 303 1234 Fax: 0121 303 6245 Minicom: 0121 303 6230 Email: acap@birmingham.gov.uk

More information You can also get a copy of our leaflet ‘The Home Care and Night Care Services’ (AC240B).

Phone: 0121 464 3123 Email: accommunications@birmingham.gov.uk

Community meals How can we help you?

You can choose to have a lunchtime meal from a number of providers including voluntary and faith-based groups. The meals are normally provided at day centres or other similar services and offer you the opportunity to have a meal in social situation. Please visit the ‘Marketplace’ on the council’s website www.mycareinbirmingham. org.uk or telephone Adults and Communities Access Point on 0121 303 1234 for a list of community meals providers in your area. You will pay for the cost of the meals you order.

to your home. There is a choice of meals which meet a range of cultural and dietary requirements. If you would like to order hot meals please visit the ‘Marketplace’ on the council’s website www.mycareinbirmingham.org. uk or telephone Adults and Communities Access Point on 0121 303 1234 for a list of hot meals providers. You will pay for the cost of the meals that you order.

For more information about assessing your needs go to page 6.

Frozen meals How can we help you?

You can have frozen meals delivered to your home once a fortnight to store in your freezer.

There is a choice of meals which meet a range of cultural and dietary requirements. If you would like to order frozen meals please visit the ‘Marketplace’ on the council’s website www. mycareinbirmingham.org.uk or telephone Adults and Communities Access Point on 0121 303 1234 for a list of frozen meals providers. You can then contact one of the providers to arrange your service. You will pay for the cost of the meals you order. For more information about assessing your needs go to page 6.

Hot meals How can we help you?

You can choose to have hot meals delivered

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Care homes and care homes with nursing Care homes are for people who have social care needs that can no longer be met at home.

Care homes with nursing are for people who have health and social care needs that can no longer be met at home.

How can we help you?

You can stay in a care home for a short-time

(known as respite care), over a longer period or permanently.

Care homes usually provide accommodation, meals, and personal care. Personal care can include help with getting up or going to bed, eating, washing, dressing, and using the toilet. In some homes staff can help you to gain skills that help you to be independent.

Care homes with nursing offer 24 hour nursing care by trained nursing staff. The person in charge of the nursing home must be a qualified doctor or nurse, and there will always be nursing staff on duty to care for you.

To find out if you are eligible for a care home or a care home with nursing, you will need an assessment. For more information about how we assess your needs see page 6.

Contact us For more information about how to ask for an assessment go to page 6.

More information You can get a copy of our latest ‘Birmingham Care Home Directory’.

Phone: 0121 464 3123 Email: accommunications@birmingham.gov.uk Website: www.birmingham.gov.uk/ ServicesForOlderPeople

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Extra Care Housing Extra Care Housing provides older people with a range of options to help them live independently. It is flexible enough to meet changing needs and provide a home for life.

How can we help you?

You will live in a good quality, modern, individual flat or bungalow with your own front door.

There will be a range of community facilities such as a lounge, library, hairdresser, laundry, garden and assisted bathroom. Professional staff will offer you flexible and dedicated support, including onsite day and night care for people who are assessed as needing it.

The design of the schemes and the services on offer mean that most people who choose Extra Care will not need to move into new accommodation if they become frail.

A wider choice The council is currently working with two private extra care housing developers to provide older people in the city with a wider choice of accommodation for rent, sale and shared ownership.

In partnership with the Extracare Charitable Trust, the council is developing five retirement villages for Birmingham. In these schemes, accommodation is based around a village centre and a large range of health and leisure facilities are available for both residents and the wider community.

The first retirement village – at New Oscott – opened in 2010. A further village, at Pannel Croft, Newtown is due to open in 2012, with a third village, Hagley Road, Edgbaston opening in 2013, and a fourth village at Shaftmoor Lane, Acocks Green, set to open in 2015.

Two more Extra Care developments – in partnership with Housing 21 – have opened over the past year: at Westhall Court, Yardley and Saxon Court, Turves Green.

Contact us You can usually apply if you are 50 years old or over – 55 years for some schemes.

Housing Services for Older People Extra Care Team Perry Barr phone: 0121 303 6520 Northfield and Edgbaston phone: 0121 464 5607 Hall Green and Selly Oak phone: 0121 303 4005 Hodge Hill and Yardley phone: 0121 303 1495 / 0121 303 1559

More information Website: www.birmingham.gov.uk/ shelteredhousing

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Careline Careline is a 24-hour emergency contact service run by Birmingham City Council.

It provides peace of mind and reassurance if you are an older person living in Birmingham and have a disability or feel vulnerable. In the event of an emergency at home, help is just a telephone call away.

How can we help you?

You will be provided with an alarm unit that uses your existing telephone line to create a direct link to Careline. You can contact the Careline service at any time by simply pressing a pendant worn around your neck or a large red button on the alarm unit. The pendant can be clipped to clothing, worn on a cord around the neck or attached to a wrist strap.

Pressing your alarm automatically identifies you to a Careline operator who can then call the emergency services or one of your ‘responders’ (people you have told us can help you in an emergency).

What does it cost?

The charge for the service is ÂŁ1.76 per week. The charge includes all installation, maintenance and monitoring costs (as at June 2012).

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Contact us Careline Phone: 0121 303 4205

More information Website: www.birmingham.gov.uk/careline

Birmingham Telecare Service The Birmingham Telecare Service is a FREE 24-hour service that provides and monitors a range of equipment and sensors that you would either wear or keep in your home to help you stay independent.

What types of sensors and equipment are available?

The service provides a range of sensors and equipment that suit your needs and help you stay in your own home.

Examples include equipment that monitors: • your movement in and out of a room, a chair or your bed; • if you fall; • if temperatures fall or rise quickly in your home; • if smoke is detected; • if carbon monoxide is detected; • if there is a flood in your bathroom; and • if you have an epileptic seizure in bed.

Equipment also available includes: • personal alarms that you can wear so you can call for help from anywhere in your home; • light-switch sensors to turn a light on if you get out of bed; • a bogus-caller button so you can call for help if you’re frightened by a stranger at your door; and • a medication dispenser that lights up and makes a noise to remind you to take your tablets.

Am I eligible for this service?

You may be eligible if you are 18 or over, live at home and need help, or have a physical disability, a learning disability or a mental-health difficulty.

How can I get referred to the Birmingham Telecare Service?

You can’t refer yourself to the service. To find out if you are eligible, you will need to have a Birmingham Telecare Service referral form filled in for you. You can do this by: • asking your social care worker, if you have one, to fill in a referral form; or • phoning the Adults and Communities Access Point on 0121 303 1234.

If you phone the Adults and Communities Access Point you will be asked some questions to see if you are eligible to apply for this free service.

If you are eligible, an operator will take your details and fill in the referral form for you over the phone.

Contact us Birmingham Telecare Service Phone: 0121 303 1234 Email: acap@birmingham.gov.uk and put ‘Birmingham Telecare Service’ in the subject line.

Website: www.birminghamtelecareservice.co.uk

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Equipment Loans Service How can we help you?

In partnership with the NHS, we provide a free loan equipment service to people over 18 years old and who are eligible for our support. We may be able to lend you equipment to make life easier, or carry out simple adaptations to your house, like fitting hand rails.

For more information about assessing your needs go to page 6.

Equipment and adaptations range from walking sticks to electronic beds and stairlifts. We can also provide advice, information and help you get equipment and adaptations if you have to pay for it yourself because you are not eligible for our services.

Contact us For enquiries about equipment: More Information

Equipment Loans Service Phone: 0300 123 0917 Write to: Equipment Loan Service Units B1-3 Matrix Point Mainstream Way Nechells B7 4SN Fax: 0121 333 5501 Website: www.bchoice.org For enquiries about adaptations:

Adults and Communities Access Point Phone: 0121 303 1234

28

Assist Birmingham Centre (ABC) You can get information and advice about equipment and adaptations available, and arrange equipment demonstrations by contacting ABC. Phone: 0121 464 4942 (Monday to Thursday 8.45am to 5.15pm Friday 8.45am to 4.15pm) Fax: 0121 464 4944 Email: AssistBirminghamCentre@ birmingham.gov.uk Write to: Assist Birmingham Centre St Mark’s Street Springhill, Ladywood Birmingham B1 2UH

Safeguarding Adults Some adults are less able to protect themselves than others, as they are vulnerable because of age, illness, a disability or a mental health need.

Safeguarding is about making people aware of their rights, protecting them, and preventing abuse.

Abuse may be physical, verbal, sexual, financial or emotional. It may include not looking after someone properly, bullying or humiliating, or not allowing contact with friends and family.

Anyone can be an abuser – relatives, partners, people paid to provide care and services, volunteers, neighbours, friends and strangers.

Abuse can happen anywhere at anytime. People can be abused at home, in care or nursing homes, hospitals, day centres, or any place where an adult should be safe.

How can we help you?

We, the Birmingham Safeguarding Adults Board, include service users and organisations such as the police, health trusts and the Department for Work and Pensions. We work together to share information to try to safeguard vulnerable adults from abuse.

Contact us If you suspect adult abuse please call 0121 303 1234.

If out of office hours phone 0121 675 4806.

In an emergency contact the police on 999.

If you think there has been a crime but it is not an emergency, contact West Midlands Police as soon as possible on 0345 113 5000.

Mental Health Services

Learning Disabilities Service

If you live in a private residential or nursing home, or if you receive a home care service you can also contact the Care Quality Commission (CQC).

Please see ‘Useful Organisations’ on page 32.

If the person you care for has a learning disability and is aged over 18.

Phone: 0121 303 1234 (option 3) – see page 10

Physical Disability Service If the person you care for has a physical disability and is aged 18 to 64.

Phone: 0121 303 1234 (option 3) – see page 14

Visual Impairment Service If the person you care for is blind or has a sight problem and is aged over 18. Phone: 0121 303 1234 (option 3) – see pages 13-14

Services for people who are deaf, deafened or hard of hearing Phone (voice): 0121 246 6100 or Minicom: 0121 246 6101 (see page 14)

If the person you care for has mental health difficulties and is aged over 18 (see page 11).

• South Birmingham – Phone: 0121 678 2830 • North Birmingham – Phone: 0121 464 5123 • East and Central Birmingham – Phone: 0121 303 5188

Residential care

Elder Abuse Response helpline

Phone: 0808 808 8141 Website: www.elderabuse.org.uk

More information

Birmingham Safeguarding Adults Board Website: www.bsab.org You can also get a copy of our Safeguarding Adults leaflet ‘Safeguarding adults who cannot protect themselves from abuse’ (AC481B) or our easy read ‘Adult Abuse, what it is and what can you do about it’ (AC238C).

Phone: 0121 464 3123.

Email: accommunications@ birmingham.gov.uk

29

&

Support Services Midlands Ltd

Triple S provide 1:1 care within luxury care homes for people with learning disabilities and mental health disorders who have complex needs and challenging behaviors. Our service users are offered there own complete apartment within a larger care premises. Each apartment contains a living room, fitted kitchen, bedroom and bathroom with access to communal lounge, laundry and gardens. All ground floor apartments, bathrooms and communal areas are designed with wheel chair access. We hope that this set-up will help us to support our service users to achieve the greatest level of independence possible and help individuals, who may find it difficult, to integrate into more communal environment that finds supported living is not appropriate for there needs, to find a long term home with us.

Try Before You Buy At Our

Mobility Products For Independent Living Showroom • Stairlifts - Curved or Straight Indoor or Outdoor • Incline and Vertical Platform Lifts • Bath and Pool Hoists • Walk-in Baths and Showers • Established 25 Years • Specialist independent living building contractors • Independent Family Run Business Call Now For A Free No Obligation Quotation On

0121 525 8925 www.dolphinmidlands.co.uk

Triple S is proud to be run with family values at heart in order to encourage the friendliest and most comfortable home for our service users to reside in.

affordable stairlifts

Tel: 0121 454 8864

87-89 Stirling Road, Edgbaston, Birmingham B16 9BD www.triple-s-care.com ◆ Email: triplescare@hotmail.co.uk

• Personal Care & Support • Day Care • Care following hospital discharge • Escorting to appointments/social activities • Special Needs • Shopping and Meal Preparation • Companionship • Community and Home Care (Domiciliary)

Noha is a non profit making housing association specializing in providing residential accommodation and 24-hour care to younger adults with sight loss and complex needs, high quality very sheltered housing with 24-hour on site support to older people with sight loss and care and support to people with sight loss and disabilities within their own home. For further information please visit our website at:

Experienced Highly Trained Staff Adventus Care, Stockton Business Centre, 70 - 74 Brunswick Street, Stockton, TS18 1DW

Tel: 0845 269 3812, 01642 345285 or 07900 977253

Options with Scope provides a flexible network of staff providing individually tailored packages of care to people living in their own homes, with tasks of everyday living.

We primarily provide services to people with cerebral palsy and associated disabilities. However, we have a wealth of knowledge and experience supporting people with complex and high levels of personal need from across the disability spectrum.

For further information please contact us at: Options with Scope, 511 Garretts Green Lane, Birmingham B33 OSG

Telephone: 0121 783 6532 Fax: 0121 783 6534

Birmingham City Council has not vetted the advertisers in this publication and accepts no liability for work done or goods supplied by any advertiser. Nor does Birmingham City Council endorse any of the products or services.

DESIGN PRINT SUPPORT

OPTIONS WITH SCOPE

OCTAGON DE S IG N & M A R K E T I NG LT D

To advertise in this publication please call the sales team on 01909 478822 Britannic Chambers, 8A Carlton Road, Worksop, Nottinghamshire S80 1PH 01909 478822 | www.octagon.org.uk | info@octagon.org.uk

Pro Care

Pro Care Domestic 449 Brook Lane, Kings Heath West Midlands B13 OBT Tel: 0121 777 8275

Pro Care Domestic are based in Kings Heath Birmingham, and covers the city centre and south side of Birmingham including Solihull on the Domestic Cleaning side.

D

Dorcas Home Care Limited

All Birmingham, Walsall and Sandwell council, shopping tasks, personal care.

Pro Care Domestic has been established since 2000, and employs experienced staff from all areas of the cleaning industry. The staff are fully trained to the highest standards, and are constantly monitored and appraised.

Specialise in mental health and learning disabilities

Pro Care Domestic’s Carpet Cleaning and Commercial Cleaning services cover the whole of the Midlands.

Pro Care Domestic help people who have a busy hectic lifestyle, those who: • try to juggle their working lives and maintaining the family home • work away from the area • don’t want to come home from work and start the chores • who want their evenings and weekends for the family and leisure time • elderly and disabled

Carers that Care

1 Birmingham Road, Great Barr, Birmingham B43 6NW Tel: 0121 357 5913

Meadow Home Care Services Ltd Rated Excellent with CQC - Fully vetted, Trained and highly experienced staff.

• Washing • Bathing • Dressing • Getting up • Going to bed • Emptying commodes • Catheter care • Respite care • 24 hour care • Sleep overs

• Wake throughs • Convalescent care • Light housework • Collect shopping/ pension •P reparing/cooking meals • Washing up • Making/changing beds • Companionship

41, Warwick Road, Solihull, West Midlands B92 7HS Tel: 0121 706 2808 Email: meadowhcs@aol.com

Useful organisations General information Birmingham Learning Disability Partnership Board

Website: www.tellusmore.org

Care Quality Commission Phone: 03000 616 161 Website: www.cqc.org.uk

Directgov

Voice UK

A national charity supporting people with learning disabilities and other vulnerable people, who have experienced crime or abuse.

Phone: 01332 291 042 Email: voice@voiceuk.org.uk Website: www.voiceuk.org.uk

Information for carers

Carers Emergency Service for Carers (CERS) This is our emergency service for carers. This is a free back-up service to make sure that the person you care for receives support for up to 48 hours in an emergency. You will need to register with us for this service.

Monaco House, 118-156 Bristol Road, Birmingham B5 7AS Phone: 0121 622 5521

Information about local government services.

Website: www.direct.gov.uk

Birmingham Carers Centre Fax: 0121 622 7819 198 Corporation Street Birmingham B4 6QB

Website: www.cers.org.uk Email: info@cers.org.uk

InControl

Phone: 0121 262 3033 Fax: 0121 236 1141 Website: www. birminghamcarerscentre.org.uk Email: helpline@ birminghamcarerscentre.org.uk

Carers UK – Birmingham branch

Information about how adult social care is changing to the new system of self-directed support.

Website: www.in-control.org.uk

Mind

Mind are a mental health charity providing advice and support to anyone with a mental health problem.

Website: www.birminghammind.org

Birmingham Carers Association

Sheltered Housing

159-161 Pitman Building Corporation Street Birmingham B4 6PH

Accommodation for people aged 60 or over with support needs and some care needs.

Phone: 0121 303 3637 Website: www.birmingham.gov.uk/ olderpeople

32

Run by carers who campaign for improvements to social care and provide assistance to carers.

Phone: 0121 675 8176 Website: www.b-c-a.org.uk Email: bhamcarers@gmail.com

This is the local branch of the main national organisation who campaign on behalf of carers.

The Government regularly consult Carers UK to improve their policies and services for carers. They are based within the Birmingham Carers Centre.

Community Hub, Farthing Lane Sutton Coldfield Birmingham B72 1RN Phone: 0121 355 1006 Website: www.carersuk birmingham.org Email: enquiries@ carersukbirmingham.org

NHS Carers Direct

Free confidential information and advice for carers Helpline available from 9:00am to 8pm

Health information Department of Health Website: www.dh.gov.uk/

NHS Direct

Helpline: 0808 802 0202 Website: www.nhs.uk/carersdirect

Phone: 0845 46 47 Website: www.nhsdirect.nhs.uk

Carers Trust

Get involved

Information, advice, discussions and support for carers.

Website: www.carers.org

Birmingham LINk

Birmingham LINk is a voluntary organisation that believes that by

engaging with communities and getting them to have a say about the issues that affect them we will be able make a difference in the way health and social care services are delivered in Birmingham.

Freephone: 08006 525 278 Website: www.birminghamlink.org Email: info@birminghamlink.org Birmingham LINk, 138 Digbeth, Birmingham B5 6DR

Customer Care and Citizen Involvement Team Your comments, compliments and complaints are important to us because we want to give you the best services we can. We always want to hear about your experiences of our services.

By listening to you, we can find out how well we are doing, know what we are doing well and learn how to improve our services, so please give us your opinion.

Contact us Customer Care and Citizen Involvement Team Phone: 0121 303 5161 Email: CustomerCareTeam@ birmingham.gov.uk Write to: Customer Care and Citizen Involvement Team, Birmingham City Council, Adults and Communities FREEPOST RSYS-HKBC-XBLA PO BOX 16465 BIRMINGHAM B2 2DG

More information Website: www.mycareinbirmingham.org.uk You can also get a copy of the leaflet ‘Customer Care and Citizen Involvement Team’ (AC1G) or ‘Customer Care and Citizen Involvement Team Comments, Compliments and Complaints easy read’ (AC465C).

Phone: 0121 303 4044 Email: customercareteam@birmingham.gov.uk

33

NHS Patient Advice and Liaison Service (PALS) Contact us NHS Patient Advice and Liaison Service (PALS) PALS teams can help with any questions or concerns you have about local NHS health services.

How can PALS help you?

PALS can help if: • You want to give feedback on your experiences of using NHS services • You want to make a compliment or comment about the NHS • You have a concern or complaint about the NHS and want to know how to get it resolved

PALS NHS Birmingham and Solihull Mental Health Trust Phone: 0800 953 0045 (8am – 8pm Monday – Friday except Bank holidays) Text: 07985 883 509 Fax: 0121 678 4456

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Email: PALS@bsmhft.nhs.uk Write to: Freepost RLXJ-XLRU-GGYY Birmingham and Solihull Mental Health NHS Foundation Trust PALS Ardenleigh Centre 385 Kingsbury Road, Erdington Birmingham B24 9SA

PALS NHS Birmingham East and North Solihull Care Trust Friars Gate 1011 Stratford Road Shirley B90 4BN Phone: 0800 328 3205 (9am – 4:30pm Monday – Friday except Bank holidays) Text: 07974 729 108 Email: palsbenpct@nhs.net

Birmingham Community Healthcare – Customer Service Phone: 0800 917 2855 (9am – 5pm Monday – Friday except Bank holidays)

Text: 07540 702477 Email: contact.bchc@nhs.net Write to: Customer Service The Lodge, Moseley Hall Hospital, Alcester Road Moseley, Birmingham B13 8JL

PALS NHS Heart of Birmingham Phone: 0121 255 0707 (Opening times 9:00am 5:00pm Monday to Friday except Bank Holidays) Fax: 0121 711 6245 Email: hob.pals@nhs.net Website: www.hobtpct.nhs.uk

Hospital PALS teams: PALS Queen Elizabeth Hospital Birmingham (Opening times 9:00am 5:00pm Monday to Friday except Bank Holidays) Drop in service 10am-4pm Phone: 0121 371 3280 Email: pals@uhb.nhs.uk

Index Website: http://www.uhb.nhs. uk/pals.htm Write to: PALS – Queen Elizabeth Hospital Birmingham Mindelsohn Way, Edgbaston Birmingham B15 2TG

Patient Advice and Information Centre Birmingham Women’s NHS Foundation Trust Phone: 0121 627 2747 Opening times: Monday: 8:30am – 4:00pm Tuesday: 8:30am – 3:00pm Wednesday: 9:30am - 3:00pm Thursday: 8:30am – 3:00pm Friday: 8:30am – 2:45pm Email: paic@bwhct.nhs.uk Write to: Patient Advice and Information Centre Birmingham Women’s NHS Foundation Trust Mindelsohn Way, Edgbaston Birmingham B15 2TG

Subject........................... Page Adult education................................. 17 Adult safeguarding (protecting vulnerable adults)............................. 29 Adults and Communities .............5 Alcohol misuse................................... 16 Assessments.............................................6 Birmingham Telecare Service.. 27 Blind and partially-sighted register...................................................... 14 Blue Badge Service.......................... 13 Care homes.......................................... 24 Care homes with nursing.......... 24 Careline.................................................... 26 Carers, support for................. 20-21 Comments, compliments, complaints.............................................. 33 Community Meals........................... 23 Customer Care and Citizen Involvement Team............................. 33 Deaf or deafened............................. 14 Drug misuse......................................... 16 Emergency Duty Team ..................................................10, 11 & 14 Enablement................................................7 Equipment loans................................ 28 Extra Care housing......................... 25 Hard of hearing.................................. 14 Hearing impairment....................... 14 HIV............................................................... 15

Subject........................... Page Home care............................................. 22 Learning disabilities ....................... 10 Meals on wheels................................ 23 Mental health....................................... 11 NHS Patient Advice and Liaison Service (PALS).......... 34-35 Night Care Service......................... 22 Older people....................................... 12 PALS (NHS Patient Advice and Liaison Service)............... 34-35 Physical disabilities........................... 13 Safeguarding adults.......................... 29 Self assessment questionnaire (SAQ)..........................6 Self-directed support.........................4 Sensory impairment....................... 13 Substance misuse.............................. 16 Telecare.................................................... 27 Useful organisations............... 32-33 Useful organisations: General information.............. 32-33 Useful organisations: Get involved......................................... 33 Useful organisations: Health information.......................... 33 Useful organisations: Information for carers.................. 32 Visual impairment.................... 13-14

35

RELIANCE CARE SOLUTIONS LTD Bartlett House, 1075 Warwick Road, Acocks Green, Birmingham, West Midlands, B27 6QT, UK

Tel: 0121 706 0032 Fax: 0121 448 3929 Mob: 07517485514 Email: reliancecaresolutions@yahoo.co.uk, rcs0032@yahoo.co.uk, info@rcs-domhomecare.co.uk & admin@rcs-domhomecare.co.uk Website: www.rcs-domhomecare.co.uk

RCS makes the difference We offer services to: • Elderly people • People discharged from hospital • Physical disabilities • Mental health problems • Learning disabilities • Challenging behaviour • Terminally ill and those with complex needs • Dementia and Alzheimers

We provide following services 24/7 days a week: • Personal Care and Social Care • Domestic Care • Provision of Meals and Dietary Care • Specialist Care helps with Catheter Care, Helping with eye/ear drops, Colostomy / Ileostomy care • Respite Services • Live-In-Care and much more

We are CQC registered as a Dom/Home care provider. We go the “extra mile” from a simple one hour visit right up to round the clock and provide quality care in your own home.

Rear of 2 Clarence Road - Four Oaks - Sutton Coldfield Birmingham - West Midlands - B74 4AE

We Can Speak In Your Language

(Bengali, Hindi, Punjabi, Urdu, Farsi, Romanian, German, Filipino, French & Russian)

WHY NOT GIVE US A CALL ON: 0121 706 0032

CROSS ROADS CARE Birmingham & Solihull

FOR CARERS AND THE PEOPLE THEY SUPPORT

Crossroads Care (Birmingham & Solihull) Ltd, offers a full range of carer respite services for all age groups, disabilities or health conditions at any time of the day or night and at times to suit you.

In Birmingham, we are also able to provide the following services for carers:• Moving & Handling/Falls Prevention and First Aid Training for Carers • DISC (Dementia Information & Support for Carers) • CERS (Carers Emergency Response Service) • Opening Doors for Carers (supporting carers into training & employment) • Young Carers Project For more information about any of our services, please contact: Birmingham office, on 0121 622 0571 or Solihull office, on 0121 733 7295 Website:- www.xroadsbham.org.uk

Birmingham Multicare is a not-for-profit Company which was set up 25 years ago by parents of people with learning disabilities. It provides a range of services for learning disabled people in Birmingham which aim to give respite to their parents and carers. We offer an individually tailored care service for people living at home, either taking them out in the community or supporting them within their own home. We have two small residential respite homes and a Day Centre. We also have group activities for adults in weekday evenings and for children on Saturdays and Sundays during the day.

For further information, please contact us on 0121 472 8220 email: sue.durrant@birmingham-multicare.org

Registered Charity No:- 1063459

Birmingham City Council has not vetted the advertisers in this publication and accepts no liability for work done or goods supplied by any advertiser. Nor does Birmingham City Council endorse any of the products or services.

DESIGN PRINT SUPPORT

OCTAGON DE S IG N & M A R K E T I NG LT D

Every possible care has been taken to ensure that the information given in this publication is accurate. Whilst the publisher would be grateful to learn of any errors, they cannot accept any liability over and above the cost of the advertisement for loss there by caused. No reproduction by any method whatsoever of any part of this publication is permitted without written consent of the copyright owners.

Octagon Design & Marketing Ltd. ©2012 Britannic Chambers, 8A Carlton Road, Worksop, Nottinghamshire S80 1PH 01909 478822 | www.octagon.org.uk | info@octagon.org.uk

Personal Care may include assistance with: • Washing or bathing • Shaving • Oral hygiene • Dressing • Toileting • Continence care • Feeding and nutrition • Medication using the Blister/Nomad system • Getting up and going to bed • Advice, support & supervision in personal tasks • Dementia or Alzheimer’s disease • Terminal illnesses

Our aim is to provide high-quality, personal and bespoke care for individuals living in their own home.

Tel: 0121 453 4237 • info@southbirminghamcareservices.co.uk

Care People Ltd is an innovative company providing care services for a wide range of people in their own homes. Our priority is to create a safe and healthy environment for our service users and to promote their independence.

Telephone: 0870 8503861 www.carepeople.ltd.uk 40-46 Warwick Road, Sparkhill, Birmingham B11 4QU

Promoting and independent lifestyle

for people with learning disabilities

Future Home Care Growing from an established award winning charity with over 10 years experience of delivering support to vulnerable people Future Home Care was formerly established on 1st April 2004 in order to specifically support learning disabled adults to live with a high degree of independence in the home of their own choosing Future Home Care prides itself on delivering the highest quality support to all who use our service. Of course our main focus is our learning disabled service user but we also believe that it is vital to offer a high quality and supportive service to the carers and family of our service user along with any other key people including professionals and advocates.

Registered Office: 23a Highfield Road, Edgbaston, Birmingham, B15 3DP Tel: 0121 450 6970 Fax: 0121 450 6971 Future Home Care Ltd is a company limited by guarantee in England No. 4829670

Able Access specialise in designing tailor-made kitchens and bathrooms to suit the needs of our disabled, less mobile, infirm or elderly clients.

Visit our ‘try before you buy’ showroom:• On-site parking • Access ramps • Disabled washroom

Over 200 Recliners and Orthopaedic Chairs always in stock

MADE IN BRITAIN

www.ComfortAndRecline com Family Run Business since 1985 19 York Road Kings Heath, Birmingham B14 7SA

Phone Scott or Chris

0121 693 9238 Open: Mon-Sat 10am-5pm

Ring ahead for parking arrangements

Free Home Selection and Assessment Service for those who are unable to visit the showroom

Designed and published by: Octagon Design and Marketing Ltd, Britannic Chambers, 8a Carlton Road, Worksop, Notts S80 1PH. Tel: 01909 478822