together
enhancing your hospitals
Ignition!
Our Largest Charity Appeal Launches in July We focus on what matters most SUMMER 2019
University Hospitals of Leicester
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Welcome
to the Summer 2019 edition
Becoming
We focus on what matters most
We are in many ways a great organisation. We have fantastic people, many strong clinical services and a scale which gives us stability into the future. But, we know we do not get it right for every patient, every time. Find out more about our journey to Becoming the Best and how you can get involved on pages 6 and 7. The countdown to the Leicester Children’s Hospital Appeal launch has begun. After years of careful behind-the scenes planning, Leicester Hospitals Charity are delighted to announce that the appeal launches on 9 July and focusses on the first phase of the Children’s Hospital – moving the East Midlands Congenital Heart Centre from the Glenfield Hospital to Kensington Building at the Royal Infirmary in line with national standards. You can find out how you can help this vital appeal lift off on pages 18 and 19. We also celebrate the impressive amount of meaningful recognition across our nursing and midwifery team. I know there simply was not enough space to include everyone so I would like to congratulate each and every member of staff who has, and continues to, make Leicester’s Hospitals proud and deliver
Caring at its best. Read about a selection of our achievers on pages 16 and 17. Also in this edition, we have an in depth look into the Pharmacy Homecare team, an update from our fantastic volunteers, and how staff nurse Sarah Brown goes from working on the wards to treading the boards! I hope you enjoy reading all of the interesting stories in the Summer edition of Together magazine.
John Adler Chief Executive
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Your invitation to
NHS Trust
ANNUAL PUBLIC MEETING
Following the success of our NHS 70th birthday tea party last year we would like to invite you back to Devonshire Place for our 2019 Annual Public Meeting. From 2pm - 4pm We will be running a Health and Information Fair. Why not come along and meet staff and researchers from your local hospitals.
4.30pm - 6.30pm
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University Hospitals of Leicester
Leicester’s Hospitals’
YES
SCAN ME
Come and meet some of the many staff that make Leicester’s Hospitals special
Save the Date! THURSDAY 4th JULY
Annual Public Meeting with a chance to put your questions to our senior management team.
VENUE: Devonshire Place, 78 London Road, Leicester LE2 0RA
OCTAGON DE S IG N & M A R K E T I NG LT D
STAND OUT
FROM THE CROWD DESIGN | PRINT | SUPPORT
Hawks Nest Cottage, Great North Road, Bawtry, Doncaster, South Yorkshire DN10 6AB 01302 714528 | www.octagon.org.uk | info@octagon.org.uk
DR DAMIAN ROLAND Children’s emergency department We had a date with Damian on Valentine’s Day as we spent the day with him in the children’s emergency department. It was an unusually quiet morning so the Paediatric ED staff used this as an opportunity to make sure everything was in order in preparation for the rest of the day. This also meant there was a chance for some impromptu teaching using a yellow quiz box that contains a variety of teaching materials. Damian also helped answer some questions that a junior doctor had about their patient. Damian was then in a meeting for a couple of hours before he had some well-earned lunch. To finish off, we had the opportunity to watch Damian lead some simulation training.
A day in the life of... DR MATTHEW GRAHAM-BROWN Renal department
In December 2018, we started our ‘A day in the life of’ series which gives staff and patients the opportunity to see what our doctors get up to on a day to day basis. Here’s who we have followed so far:
In December, we spent the day with Dr Graham-Brown in the renal department. It was interesting to learn about the variety of things he does from day to day. In the morning he was doing his ward rounds where he checks on his patients in the ward and keeps them updated, he then spent some time with the junior doctors and quizzed them on a number of things while also asking for their thoughts on the ward round. Just before lunch, we observed him insert a central line which is where a small tube is placed into a large vein in the neck. For the rest of the day, Dr Graham-Brown was in clinic where he saw a number of existing patients.
For information about medical training contact: joanne.kirtley@uhl-tr.nhs.uk uhlclinicaleducation
@UHL_ClinEd
CLINICAL EDUCATION
Becoming the Best...
join us on our journey
We are in many ways a great organisation. We have fantastic people, many strong clinical services and a scale which gives us stability into the future.
I have been in the organisation for six years now and every day I see and hear stories about staff going above and beyond, living our values and behaviours to deliver the best care to our patients. But we don’t get it right every time. I also hear about frustrations with processes or lack of resources and I recognise that we are not always consistent in our approach. So what can we do to be better? Last summer we began looking at how we can become an ‘Outstanding’ organisation (as rated by the Care Quality Commission) or, to put it another way, how we can ensure that we deliver Caring at its Best for every patient, every time. The very best NHS organisations have some things in common: • Their leadership team have an unwavering commitment to improving quality • They have a culture of improvement, encouraged by leaders at all levels • They systematically give people the skills to do improvement • They put patients at the centre of improvement • They work actively with the wider system
We have taken this learning and developed our new Quality Strategy – Becoming the Best. We have not needed to start from scratch. We have already made a wide range of improvements over the last few years through our Quality Commitment, for example for patients with sepsis, and have seen improved outcomes and reduced harm as a result. Our Listening into Action programme has empowered front-line teams to make changes that have improved things for patients and staff. It will not be all change; What we want our Trust Values, which we to do now is to build on what hold dear and are ten years old we have this year, will remain the same. achieved But we will find new ways to allow to take us us to deliver on our Values every further day, recognising the barriers that forward.
get in the way and working together to remove them.
Whilst we are clear on “what good looks like”, there is much work to do on the “how”. This will involve everyone working together with our patients, to do some more detailed thinking about how we deliver the approach which is set out in the Quality Strategy. This is a long term plan, not a quick-fix, and you should not expect to see everything change all at once. Based on what we have seen work elsewhere, we will be applying the approach below to everything that we do:
So what does this mean in practice?
• We will understand what is happening in our services, so that we know what needs to be improved • We will have clear priorities and plans for improvement, so that we are clear about what we are trying to do • We will develop our culture and leadership, so that everyone is empowered and encouraged to make improvements • We will adopt a single approach to improvement (our quality improvement methodology), and give people at all levels the skills to use it • We will always involve our patients when we are making improvements that impact on them and their care • We will integrate this work with the wider health and social care system, of which we are a part.
Safe surgery and procedures
Ward accreditation
Safe and timely discharge
QUALITY PRIORITIES
Better care pathways
The diagram shows how Becoming the Best will look over the next 12 months
shown in the blue cog. This will be underpinned by our Trust Values, with a “golden thread� of patient and public involvement at the centre.
The pink and green cogs are the specific priorities that we will be looking to improve or progress this year, using the quality improvement approach
People Strategy implementation
Improved cancer pathways
Quality Strategy development
Streamlined emergency care
Estate investment and reconfiguration
SUPPORTING PRIORITIES
Better corporate services
e-Hospital
More embedded research
PUBLIC INV D OL AN VEM T ENT PAT I E N Understanding what is happening Working with the wider system
Clear priorities for improvement
QUALITY IMPROVEMENT APPROACH
The skills for improvement
The right kind of leadership
An empowered culture of high quality care
We do what we say we are going to do
We focus on what matters most
We are one team and we are best when we work together
OUR TRUST VALUES
We treat people as we would like to be treated
We are passionate and creative
How can you get involved? There are opportunities for staff and our patients to get involved.
Staff Visit INsite and click on the Becoming the Best logo on the homepage
Becoming FIND OUT MORE
Patients/Public If you are interested in taking part in our journey or just want to find out more, the first step is to sign up to our membership mailing list. Our members will be the first to learn about opportunities to get involved.
Just follow this link to sign up for free: www.leicestershospitals. nhs.uk/members/becomea-trust-member/ www.leicestershospitals. nhs.uk/BecomingTheBest
University Hospitals of Leicester NHS Trust
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How to connect 1 Enable your WiFi Check WiFi is turned ON within your smartphone, tablet, laptop or other WiFi enabled device.
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The new Changing Places toilet is designed for people who need additional space, equipment and time.
enhancing your hospitals
Changing for the better! Patients and visitors to the Leicester Royal Infirmary will now be able to access new, fully-equipped Changing Places toilets after a brand new development was unveiled in April. Located on the ground floor of the Balmoral Building, the new Changing Places facility offer patients and carers with special accessibility requirements better convenience, safety and dignity. Complimenting a similar facility available in the Children’s Emergency Department (pictured above), the Balmoral toilet took 18 months to complete and was partly funded through donations to Leicester Hospitals Charity. A number of Leicester’s Hospitals staff took the initiative to raise funds to support the project – with one senior staff member even running last year’s London Marathon in aid of it. One of the driving forces behind the new facilities, Paediatric Emergency Medicine Consultant Rachel Rowlands, says that the new Changing Places toilets are a welcome addition to the hospital. “Most of us do not give visiting the hospital a second thought, but many disabled people are unable to make use of certain facilities that we may take for granted,” explains Rachel. “Even standard accessible toilets @Leic_hospital
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require more room with mobility and assistance for people who have profound physical or learning disabilities and need extra equipment and space to use toilets not only more comfortably, but also safely. “We hope that these needs will be met by our new Changing Places toilet, which have specifically been designed for dependant use.” Building Commissioning Manager Kishor Patel says the Royal Infirmary is one of few NHS hospitals with such facilities. “Across the country, not many hospitals have these Changing Places toilets,” says Kishor. “The nearest other hospital to us that does is Sheffield. “This is because these accessible toilets are not statutory requirements for NHS hospitals. This can have a big effect on patients and carers with accessibility requirements. If they have hospital LeicesterHospitalsNHS
leicestershospitals
appointments, they may plan ahead to see where the nearest Changing Places facility is in case they need one. If there isn’t one within a reasonable distance, that can influence whether a patient will choose to attend their appointment – which should never be the case. Access to the new Balmoral facility is granted though the use of a ‘RADAR’ key, commonly held by patients and carers with accessibility requirements. If visitors do not have a RADAR key but require the use of the facilities, they can be opened by security on request.
Changing Places facilities at-a-glance: • Larger and more spacious than conventional restrooms • Centrally-placed toilets • Hoist systems for easier access • Wide tear-off bench covers for hygiene • Bright, attractive wall art for a pleasant environment SUMMER 2019
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Be part of research We are proud to actively support the National Institute for Health Research (NIHR) campaign, 'Be Part of Research'. It is only through research that we can develop better treatments and care, as well as improve diagnosis and prevention. However, for our research to be meaningful to the people it intends to help, we need people like you to get involved in its development to make it more relevant to your needs and priorities.
Professor Nigel Brunskill is the Director for Research and Innovation at Leicester’s Hospitals. He said: “Wherever you live, the NHS Constitution states you should be able to learn of any research taking place that is relevant to you. It is clear from evidence that taking part in research can benefit patients and carers by offering the opportunity to try new treatments that are in development and learn more about the condition affecting you or someone you care for.” Every year, thousands of people of all ages and backgrounds volunteer for studies taking place at Leicester’s Hospitals.
We are proud to be a research active David said: “There is something for trust, developing world-class specialists everyone – even taking a short survey in all medical fields to provide the latest and giving your feedback can make a medicines, treatments and care pathways difference – and you’ll get something for our patients. back from taking part too.” David Batchelor is a research veteran, He added: “And you can also help keep having taken part in several studies into our NHS as the best health service his health conditions, as well as having in the world!” been a co-author on a study run through the NIHR Leicester Biomedical Research People take Centre based at Leicester’s Hospitals. He has just joined our new Public part in research to: Research Engagement Panel to advise • Keep track of their health on designing and implementing research plans from a patient • Learn more about their condition perspective.
• Give something back to the NHS • Provide hope for future generations • Try new treatments Search for opportunities to participate in research here: www.bepartofresearch.uk
We are proud to be a research active trust, developing world-class With thanks to the NIHR Clinical specialists in all Research Network East Midlands medical fields for permission to reproduce part of their interview with David (above).
For more information visit www.leicestersresearch.nhs.uk/getinvolved 10
SUMMER 2019
@LeicResearch
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A (k)nee-t idea! Gerry developed knee arthrofibrosis following a period of immobilisation after a fracture in the upper part of his shinbone.
Sara and Gerry with the STAK tool
Arthrofibrosis is an exaggerated response to a traumatic injury or surgery, such as total knee replacement, triggering a large amount of scar tissue and fibrous bands to form in a joint. This causes it to tighten and gives the patient a lot of pain. In Gerry’s case, the arthrofibrosis continued to the point where he found it difficult to bend his knee. A person needs 90 degrees of knee flexion for walking, but following an operation to remove Gerry’s knee fixator, his knee flexion was just 40 degrees. This only increased to 50 degrees following intensive physiotherapy and he was warned that he may require further surgery (at a cost of £5,000 to the NHS) if further increases could not be achieved. Not in favour of surgery, and being practically minded, Gerry worked with senior physiotherapist Sara Aspinall to design a tool that could be used daily at home to improve his knee flexion. She said: “We initially built a new medical stretching device that we have called the
Self-Treatment Assisted Knee flexion tool (STAK tool) in Gerry’s shed! “The results were impressive. After using it daily for just four weeks, Gerry’s knee had 83 degrees of flexion, so he no longer needed surgery. “After nine weeks, Gerry had 92 degrees of flexion and was back on his beloved bicycle! So we knew we were onto something special.” Since then, Sara has been evaluating the STAK tool through clinical trials as part of her PhD with Loughborough University. Sara continued: “Results are looking really positive, with significant differences between users of the STAK tool compared to patients who followed the current standard treatment for knee arthrofibrosis.”
before
after
Sheila increased her knee flexion by 39.02° using the STAK tool @LeicResearch
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Another happy patient!
The STAK tool could be a cost-effective, patientempowering treatment for people with Find out more: arthrofibrosis in Watch Sheila's story the near future.” SUMMER 2019
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In focus
The Pharmacy Homecare Team
Homecare is a service offered to patients, who remain under the care of our trust, for selected high cost therapies. University Hospitals of Leicester has a dedicated pharmacy homecare team who work alongside your clinical teams and external providers to deliver a high quality service for the delivery of your specialist medication to your home. The Pharmacy Homecare team is based within the pharmacy department at the General Hospital. The team provide a service to 21 different clinical teams, covering approximately 100 therapy areas; with over 4500 trust patients using the service. This is achieved by working in close collaboration with other teams including those in pharmacy, clinical teams, and contracted independent Homecare companies.
The benefits of the service include patient convenience, enhanced patient experiences, access to new therapies, and improved clinical outcomes. The service also allows for a cost efficient supply route for high cost therapy medicines, without compromising patient care. The team have the pleasure of working with a very diverse group of people; clinical teams, prescribers, pharmacy staff and external providers. As a fast growing and relatively new service they have been able to influence its development over the last few years and see it take root. The team is currently rolling out homecare workshops to all trust pharmacists involved in the professional screening of homecare prescriptions.
There future plans include gathering patient feedback from service users, in order to make any necessary service adjustments to improve patient experience. They are also exploring ways to have face to face engagement with patients to gain direct feedback and improve patients’ understanding of the service.
If you would like any more information or to see how the Pharmacy Homecare Team can support you visit: www.leicestershospitals.nhs.uk/ aboutus/departments-services/ pharmacy
What types of roles are in the team?
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Homecare Senior Pharmacy Technician
Pharmacy Purchasing Officer
Our senior homecare pharmacy technicians work closely with clinical teams, homecare providers and other service users to provide medicine management, service support to clinical teams and also conduct regular homecare service reviews. Their day may vary considerably, working on areas relating to homecare delivery arrangements, providing additional support to colleagues and much more.
The role of the purchasing officer covers a vast area and does more than just purchasing. The main task of the role is the handling of patients’ prescriptions between the hospital and homecare providers; a unique purchase order is added to every prescription, after delivery is made this transaction is completed to achieve full financial governance for each supply. Every invoice is checked to ensure that the trust has been charged correctly for the service provided.
SUMMER 2019
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Quick questions What makes you laugh?
Emily Duncan
Best health tip?
Speaking as a Vegan, I would say to reduce your meat consumption
Angharad’s Jokes
Best way to spend an evening?
Watching Football and movies with my family
Marie Marlow
Best way to relax?
Maksud Navsariwala
A massage is the ultimate way to relax, or; feet up, TV on, with a cup of tea
Who inspires you?
My mother, who always demonstrated kindness and integrity
Most memorable holiday? Bali
Rob Poulloin
Angharad Thorpe
Favourite song?
Urvashi Shah
Lubna Khalifa
Dance with my father again by Luther Vandross
Which three words sum you up? Rock, Paper, Scissors
Favourite film?
Rabiya Mansoor
Avatar
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Lorraine Higgott
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SUMMER 2019
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Meaningful recognition Across our nursing and midwifery team there has been a lot of successes, awards and celebrations of extraordinary care. Here’s a recent selection but there’s been lots more (in fact we could have produced a dedicated Together Magazine). Join us in highlighting your good news on twitter @Leic_hospital
Well done to all!
Mitch Howard (Nursing Associate)
About the artworks Hands 1954, 1 Healing Albert Pountney (1915-1992) Commissioned to commemorate the opening of what is now the Jarvis Building, the sculpture comprises nine blocks of Portland stone and represents a recumbent woman in hooded fulllength gown, lying across the palms of a colossal pair of cupped hands.
About the artworks This space will feature a changing programme of exhibitions curated by students and staff at De Montfort University. The wooden commemoration plaque was made by the grandfather of a current member of staff. Glass Installation 8 Alexander Beleschenko (b.1951) Beleschenko is a British artist who creates architectural glass installations. He has twice been awarded the Art and Architecture Award from the Royal Society of Arts.
Celebration of Friendship (1994) 14 AJanice Hay, Coordinator, Loughborough Design and Textile Group. Odames Library Exhibition 15 Space Located on the old Odames ward, which was once a Nightingale ward built around 1910. The library is available to all University Hospitals of Leicester NHS Trust staff as well as medical and nursing students studying at De Montfort University and the University of Leicester. The current exhibition, Brief Encounters, is the result of a collaboration between artists and scientists at Leicester University.
Our first cohort of Nursing Associates received their two-year foundation degree in March 2019 (the first cohort in England). Watch this space! 2 Exciting new projects to be shown in this corridor space, so don’t forget to come back and check.
Voyages of Discovery 1980, Jim Robison (b. 1939) Voyages of Discovery is made from clay. It has been fired to stoneware temperature (1280c) and refired (800c) to fuse the metallic bronze lustre glaze onto the small details. Voyages of Discovery is about a travel through life.
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Scales and Horizons 1982, 4 Peter Randall Page RA (b.1954) This sculpture, commissioned in 1982 is made from Weldon stone. It was originally sited in the courtyard, which was part of the main entrance way of the hospital. We are currently seeking funding to bring the sculpture back to life, with help from Peter Randall Page. If you would like to be part of this exciting project, would like to hear more, or would like to make a donation to support it, please email us artsandheritage@uhl-tr.nhs.uk The Beach 1985, 5 Anthony Eyton RA (b. 1923) Royal Academician Anthony Eyton is one of the best English travel painters of the twentieth century. His extensive travels through Asia, India and Europe enabled Eyton to develop his distinctively vibrant style. His work has attracted many national awards and is shown all over the UK.
Etchings 1980, Dame Elisabeth 6 Frink RA (1930-1993) Elisabeth Frink was an English sculptor and printmaker. Her Times obituary noted the three essential themes in her work as the nature of Man; the “horseness” of horses; and the divine in human form. As a recognition of her contributions to arts and culture, Frink was one of five women selected to be featured on British postage stamps in 1996.
White anemone in Vase 9 Presented to Geoffrey Moss, who dedicated time to developing the art collection at the LRI. Our art storage room is named after him.
Peter and the Wolf series 1987, 10 Reg Cartwright (b. 1938) Born in Leicester in 1938, Reg Cartwright is an award-winning painter and illustrator, whose work has been exhibited around the world. An archive of Reg’s work is held at Leicester University and can be viewed here: www2.le.ac.uk/library/find/ specialcollections/specialcollections/ cartwright The Anthony Eyton Corridor, Anthony Eyton RA (b. 1923) In 1985 Anthony Eyton was commissioned as resident artist at the Leicester Royal Infirmary, and exhibitions were held here and at Surrey University and the Kings Fund Centre. The works on display here were produced during this residency.
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Edwardian Pavilion Bus 12 Shelter c. 1907 A rare example of an early-20th century timber garden shelter, the structure provided a sheltered seating area within the grounds of the 1771 original hospital building at the Leicester Royal Infirmary, is a grade II listed building. The shelter was donated by Edward Wood, a long-serving chairman of the Leicester Royal Infirmary. Edwardian Grandfather Clock 13 The clock is made from mahogany and satinwood. The inscription on the clock reads: Presented to the Leicester Royal Infirmary April 1942. 1873 - ‘Victor Jubilee’ - 1923. Presented to Mr Allen Lovell by ‘The Victor’ as a token of their high esteem and acknowledgement of his faithful leadership for 50 years.
NHS Trust
NHS Trust
The items in the trail have been selected by UHL members of staff and represent only a fraction of the vast collection held by the Trust.
University Hospitals of Leicester Arts and Heritage Programme
Leicester’s hospitals have collected thousands of extraordinary objects since the opening of the Infirmary in 1771. This often curious collection of photographs, artwork, marketing advertisements, posters, newspaper clippings, medical instruments, remedies and more, provides a fascinating look into healthcare as well as changes to our general lifestyle and social views on wellbeing.
arts
Trail
&heritage
Fi ing the Fundamentals
Our Arts and Heritage Programme, launched in July 2018, is planning exhibitions, workshops and events over the coming months aimed at improving the health and wellbeing of our patients and staff. The Programme will be delivered through partnerships with other organisations, including local authorities and universities, and funded through a combination of charitable contribution and external grants.
“Visiting the exhibition is so calming”
For more information
Email: ArtsandHeritageatUHL@uhl-tr.nhs.uk Twitter: @AandHUHL Website: www.leicestershospitals.nhs.uk/aboutus/arts-and-heritage-at-leicestershospitals/
The programme is delivered at Glenfield Hospital, and validated by De Montfort University Leicester. The apprenticeship combines academic and work-based learning. Leicester Royal 7 Infirmary Gallery The current exhibition is a selection of pieces from our art store room.
University Hospitals of Leicester
University Hospitals of Leicester
Montfort University 16 De Heritage Centre The Art of Healthcare July 2018 - March 2019 Exploring the connection between museums, art and wellbeing, featuring objects from the extensive collection of art, artefacts and archives belonging to University Hospitals of Leicester. The exhibition celebrates the history of UHL, yet focusses on the new Arts and Heritage programme.
Fixing the Fundamentals is an exciting initiative to shape, develop and progress all aspects related to the care of older people. From listening to what our older patients are telling us we can enhance the care for older people on your ward.
Sahra
U
Leicester Royal Infirmary Arts and Heritage Trail
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Mitch scooped student of the year for ‘quietly excelling his way through the course.’
MBE Liz Darlison, consultant nurse at Leicester’s Hospitals and Head of Services for the national Mesothelioma UK charity, has been awarded an MBE for ‘services to Cancer Research and Patients’ in Her Majesty The Queen’s Birthday 2019 Honours List! Congratulations Liz!
Patient Experience We were finalists in four categories of the Patient Experience Network National Awards (PENNA). Our teams were recognised for the patient experience bulletin, our Patient Recognition Award, the Arts and Heritage Trail and our work on fixing the fundamentals of care.
Background photo created by kjpargeter - www.freepik.com Gold sparkle frame created by valeria_aksakova - www.freepik.com
Carolyn Fox (Chief Nurse)
"I can’t thank our nurses, midwives, ODPs, nursing associates and support workers enough for their work to ensure our patients and families receive outstanding care."
Staff can nominate their outstanding nursing, midwifery and healthcare colleagues for a Cavell Star: www.cavellstarawards.org We’re also encouraging the public to nominate outstanding nurses and midwives for a DAISY Award: www.leicestershospitals.nhs.uk/ aboutus/our-news/ daisy-awardsextraordinary-nurses -and-midwives/ Midwifery and Maternity Teams celebrating their Awards
Staff from the Emergency Department celebrating International Nurses Day 2019
Midlands Maternity and Midwifery Awards Our midwifery and maternity teams picked up five awards at the Midlands 2019 Maternity and Midwifery festival. Andy, Carol and Jane being interviewed by BBC Radio Leicester for International Nurses Day 2019
Clare Smith and Michele Collins. Michelle recently won a Cavell Trust star after Clare nominated her
Winners included: Rebecca Telling (Student and Newly Qualified Midwife Award) The Maternity Team (Team Award).
Highly commended included: Barbara MacDonald (Achievement Award) Annabelle Barker (Management Midwife Award) The Home Birth Team (Innovation Award).
Cavell Star Awards
Ignition!
Countdown begins...
Leicester Children’s Hospital Appeal Launch
Get ready… July is going to be a very big month! After years of careful behind-the-scenes planning, we’re delighted to share with all of you, our Leicester’s Hospitals friends and colleagues, the exciting launch of our Children’s Hospital Appeal. You can all be proud of how our children’s services care for our youngest patients from across our region – despite the East Midlands being the only region in England without a dedicated children’s hospital. We believe it’s high time we put an end to that inequality. So, our vision is simple. Create a single children’s hospital at the Royal Infirmary, to bring all of our children’s services together.
through donations from local people and businesses who passionately believe in our hospitals and the work that you – our Leicester’s Hospitals staff and members – do for our patients. And now, we’re ready to take this to the public. That’s why, starting in July, we’re launching our biggest ever appeal in our charity’s 18-year history.
It’s going to take a lot of work to raise the £7.5million we need to make this crucial To do that, the critical first step is to project a reality, but with your help and relocate our children’s heart services the help of your friends, family, from Glenfield to the Kensington Building. neighbours and communities, we know And that, in a nutshell, is what the focus that we can achieve this goal! of the Leicester Children’s Hospital Please help us spread the word by Appeal will be. sharing the appeal with everyone you We are all grateful to and in awe of the hundreds of you who fought so hard make sure we kept this world-renowned service as a part of Leicester’s Hospitals. Over the last few years, our charity team have already collected millions of pounds
can, in any way you can. Every conversation, retweet, Facebook like or social media post you make will help to let people know about this exciting project that will touch the lives of virtually everyone in our community.
Together, we can take this first step towards a children’s hospital that our young people deserve. Your help will go a long way to make this appeal a success.
What you need to know… - Leicester Children’s Hospital Appeal launches publicly on 9 July - Focuses on the first phase of the Children’s Hospital, moving the East Midlands Congenital Heart Centre (EMCHC) from Glenfield to Kensington Building at the Royal Infirmary - Work on Kensington Building starts this month - Appeal target is £7.5million - Over £2million already raised
How you can help us
LIFT OFF!
Besides encouraging your friends and family to donate or fundraise, we’re always on the lookout for any patient or staff stories that we can share to help encourage people to support the appeal. Also, if you have any great fundraising ideas or think of anything that could help out the appeal, we want to hear from you!
Find out more:
You can reach us at LHCharity@uhl-tr.nhs.uk call our Charity Office on 0116 258 8709 or pop in to see us at Belgrave House at the General Hospital.
www.LHCharity.org.uk/DoThemProud
# Inside Out
Sarah Brown began her nursing career as a Health Care Assistant (HCA) at Leicester’s Hospitals in 1999, before training to be a nurse and qualifying in 2004.
Inside What is your role inside the Trust? I am currently a staff nurse on the Surgical Assessment Unit (SAU) at Royal Infirmary. We experience a really high turnover of patients on SAU and my role is entirely “hands on”. I admit patients to the ward, give out medication and prepare people for theatre.
What do you enjoy most about working for Leicester’s Hospitals? A couple of years ago I introduced my ward to some music therapists, which I was really proud of. I also really enjoy giving really good quality end of life care to patients, which we sadly have many opportunities to do. What do you enjoy most about performing? I enjoy singing for the release it gives me from work stresses! I treasure the close friendships I have made with the people I perform with. I love the fact that we get to realise our vision for the show, support each other and have fun along the way.
Out
What is your role outside of the Trust? Outside of my role here, I have been singing and acting for fun since I was a child. I joined Wigston Amateur Operatic Society (WAOS) in 1996 and The Singers Club this year. Recently I have also taken on the added challenge of running WAOS’s Twitter account, which I am really enjoying!
My latest production is Legally Blonde the Musical. I am in the ensemble, which involves playing various small roles in the show including one of Elle Woods’ selfie mad sorority sisters and a ‘Skipping Inmate’ of the Boston Women’s Correctional Facility! Do you see any parallels between your work at Leicester’s Hospitals and performing in musicals? Some parallels between my two roles are; they both rely on good communication skills - both verbal and non-verbal, good organisation and team work is vital, as is THE working/ TICKATRE THEATRE ET performing T ICAKDMEITTONE under pressure. ADMIT ONE
Want to feature in #InsideOut? Do you volunteer, compete in a sport, or have a skill/talent? Share it with us and take part in #InsideOut 22
SUMMER 2019
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NHS Sarah Brown Staff Nurse
Sarah Brown Actress in Legally Blonde the musical
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Sarah on performing I have been singing and acting for fun since I was a child. I enjoy singing for the release it gives me from work stresses!
Photos by Medical Illustration Curtain photo by Monica Silvestre/Pexels
Volunteering update! We have around 800 volunteers who give their time and skills and do some amazing things to help our patients have a better experience in hospital. We are focusing on three areas of UHL volunteering, which are very different, yet give volunteers a rewarding experience and make a huge difference to our hospitals and patients. If you can give 3-4 hours of your time each week and would like to become part of our volunteering team, we would love to hear from you.
Survey Volunteering Giving patients the chance to ‘have their say’ is an important role for volunteers. The Survey Volunteer role was developed for volunteers to support the Trust in gathering information on the experience of patients using our services. The role involves talking to patients, supporting the Trust’s patient survey and other activities aimed at gathering patient feedback. Survey volunteers have a specific interest in surveying and are supported by Patient Experience. Surveys are collected using an electronic device and volunteers are asked to survey on wards on all three sites. This role mainly involves talking and listening to patients by visiting lots of different wards. This role is important as often the patients whose views and experiences need to be understood are those who find it hardest to give feedback. Volunteers will be asked to support older people, those who
have English as second or other language, those with learning disabilities or any who do not find completing surveys easy. Surveying is often a role that volunteers ‘add on‘ to their main activity and either assist with surveys when requested or for part of their session. Survey volunteers, would report to the Volunteer Services Office as for other volunteer roles.
Interested in ? Volunteering
ur webpage Please visit o nhs.uk spitals. www.leicestersho
This role is important as often the patients whose views and experiences need to be understood are those who find it hardest to give feedback.
Rebecca Gardner coordinates and supports our Patient Survey Volunteers
Numbers of volunteer surveys completed
FIND OUT MORE
202
353
193
418
Experience of Care
Ward Moves
Entertainment
Survey Consultation
Leicester Hospital’s Charity Shops We have two, amazing, bright orange portakabin charity shops Both of our shops sell a selection of pre-loved, second-chance items, including, women’s, men’s and children’s clothing, shoes, accessories and bags. Household, bric-a-brac, books, toys and jigsaws puzzles. Our shops are filled with interesting, eclectic items that need a new home.
Our Glenfield Hospital Charity shop Opens Monday to Friday 10am to 4pm Situated in the staff car park.
Our General Hospital Charity shop Open Tuesday & Thursday 10am to 4pm Situated in car park number 2. (Opposite outpatients 3). On Wednesday 10am to 4pm, the shop will have a new team for you to meet: The Pears Project, funded by the Pears Foundation, gives those aged 16-21 the opportunity to volunteer for 12 weeks at one of our hospital sites.
Would you like to join us? Visit our Orange Portakabins!
We could not operate without our volunteers. Call: Jo Spence – Charity shop’s manager on: 07950 889046
Money raised in our shops will benefit patients being treated in our hospitals.
Pears Young Volunteers The young volunteers can choose between working as a Charity Shop Assistant, Donations Assistant, on the ward as a Mealtime Assistant or running the Library Round. In which ever role they choose they will be supported by the Young Person’s Project Coordinator to develop skills, gain confidence and potentially go on to volunteer
This year brings an exciting new volunteering opportunity for young people. This project has been funded by The Pears Foundation and offers those aged 16-21 the opportunity to volunteer for 12 weeks at one of our hospital sites. @Leic_hospital
leicester’shospitals
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as part of our mainstream service. Those completing the project will also gain accreditation and get invited to an exciting celebration event where they can reflect upon and be rewarded for all their hard work!
Interested in the project? Call us on 0116 258 7221/8868/3955 or apply online www.leicestershospitals.nhs.uk/ aboutus/work-for-us/volunteering-and-voluntarywork/young-persons-volunteer-registration-form/ leicestershospitals
SUMMER 2019
25
ANNUAL PUBLIC MEETING July
1 2 3 44 Save the date! 5 6 4 July 7 Annual Public 8 Meeting 9 10 Devonshire Place, 78 London Road, Leicester LE2 0RA 11 Join us at our Annual Public Meeting 12 Health Fair: 2pm - 4pm 13 Formal Meeting: 14 4:30pm - 6:30pm 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
Contact Us!
Medicine talks
Our FREE Marvellous Medicine talks take place every month from 6pm - 7.30pm August
September
1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 10 10 22 August 11 11 Caring for frail 12 12 patients at 13 13 Leicester’s Hospitals 14 14 Dr Emily Laithwaite 15 15 Learn more about our approach to caring for frail 16 in our emergency department. During 16 patients 17 talk we will be exploring our Meaningful 17 the Activity Service for patients with dementia 18 18 Save the date! 18 and our newly developed dementia 19 19 café and social space. 20 20 21 21 18 September 22 Save the date! 22 22 Preventing Amputation 23 23 24 24 Mr Robert Davies and Professor Robert Sayers 25 25 Poor circulation in the leg and diabetes are becoming 26 26 more common. Unfortunately for many of these patients, an amputation is all that can be done. Thanks to a 27 27 donation by local businessman George Davies, we 28 28 have developed a strategy to prevent amputation 29 by29 setting up a ‘limb salvage clinic’. The clinic is 30 30able to treat patients more quickly and READ MORE 31 31 prevent the need for amputation.
For more information on any of these talks please contact the Patient and Public Involvement/Membership Team on: 0116 258 8592 or email MembershipDesk@uhl-tr.nhs.uk
Dates f or
2019! Talks are held in the Clinical Education Centre at Leicester General Hospital October
6
November
December
1 1 1 2 2 2 3 3 33 Save the date! 4 4 44 Save the date! 5 5 5 6 6 6 3 October 7 Fibromyalgia and 7 7 4 December 8 Widespread Pain 8 8 9 9 9 Too small and too Dr Thanthullu Vasu 10 with Fibromyalgia report a number of 10 10 soon - the science of People 11 11 11neonatal intensive care symptoms including widespread pain, fatigue, Dr Jonathan Cusack 12headaches, anxiety, and irritable bowel. 12 12 Every patient with Fibromyalgia experiences Over13 the last 10 years, survival rates for the smallest 13it differently. Come and find out more 13 Save the date! 13 and sickest preterm babies have improved. 14 about how we support people to 14 14 Babies now receive state of the art intensive care live with this condition. 15 15 15with an increasing use of technology. This 16 16 16 talk will explore some of today’s neonatal 13 November 17 17 17 intensive care challenges and what the future holds for preterm 18 18So what does a plastic 18 babies. 19 1 1 19 surgeon really do? 19 202 20 20 2 Mr Nakul Patel When 21 21 people think of plastic surgery they tend 21 22 22 to think of cosmetic enhancements. 22 However, far more of the work of plastic surgeons 23 23 23 is reconstructive, restoring the appearance and 6 24 24 24 confidence of patients; helping them to heal both physical and psychological 25 25 25 wounds. 26 26 26 27 27 27 28 28 28 29 29 29 30 30 30 31 31 31 9
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If you would like to hear about future public events and opportunities to get involved, why not join our public membership? Visit our website for more information and to sign up for free: www.leicestershospitals.nhs.uk/members/become-a-trust-member/
How we support people in the last weeks and days of life We recognise that every death, every patient and every family is different, so getting to know what is important to them is essential. This helps us to create an end of life care plan which is specific to each patient and family and reflects their values and goals. Dr Julia Grant, consultant in palliative medicine at Leicester’s Hospitals said: “For most people, dying is something which happens as part of a chronic illness, such as heart failure or dementia. How we die is profoundly personal, however, the goal of care for people who are dying focuses on helping them to live well until the end of their life. This may include relieving suffering; helping people stay as well as they can; and helping them achieve goals that are important to them before they die. “This care is often provided by a mix of professionals, including those skilled in palliative care. These professionals will want to ensure that everyone affected by a terminal condition (including families and carers) knows about the choices they have and what support is available to them at this difficult time.
“We recognise the importance of a home death for some patients and do what we can to help this to happen, working alongside our colleagues in Leicestershire Partnership Trust on making sure that when it is important, we can get patients home quickly and seamlessly.
“We also know that a hospital is somewhere patients and families often feel safe and we want their experience to be as respectable as possible. One of the ways in which we ensure dying patients receive the care they need in the last days and hours of life is, with their consent, using a Butterfly symbol. This alerts staff who might not know the patient that this is a family that might need a bit more support or time” “We also have a fantastic team of VALE Volunteers who are able to spend time with patients in their last days of life where family are struggling to reach them or need someone to be with their relative while they rest.
“We have recognised the importance of continuing to improve and review the care we provide in the last stages of life at Leicester’s Hospitals have agreed our first UHL End of Life Care Strategy for Adult Patients. Alongside this, we are developing a way to collect information which helps us to understand where we can make more improvements.” Alongside the care given by healthcare professionals is our Chaplaincy, a diverse team that offers pastoral, spiritual and religious support to patients, carers, families and staff whatever their faith, tradition or outlook. The team includes Hindu, Christian, Muslim, and Sikh chaplains and a non-religious pastoral carer. They are also supported by volunteers from various faiths and beliefs.
When someone close to you is dying, it can be a frightening and bewildering time. At Leicester’s Hospitals we want you to feel you can ask for help and want you to be involved in the care of the person you love as much as you feel you want to.
Each year we take part in Dying Matters Awareness Week which aims to help people talk more openly about dying, death and bereavement, and to make plans for the end of life. See our social media for more!
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University Hospitals of Leicester NHS Trust, has not vetted the advertisers in this publication and accepts no liability for work done or goods supplied by any advertiser. Nor does University Hospitals of Leicester NHS Trust endorse any of the products or services.
Every possible care has been taken to ensure that the information given in this publication is accurate. Whilst the publisher would be grateful to learn of any errors, it cannot accept any liability over and above the cost of the advertisement for loss there by caused. No reproduction by any method whatsoever of any part of this publication is permitted without written consent of the copyright owners. Octagon Design & Marketing Ltd. ©2019. Hawks Nest Cottage, Great North Road, Bawtry, Doncaster, South Yorkshire DN10 6AB. Tel: 01302 714528
A place to work as well as relax, the communal areas at the Wullcomb encourage co-working. A space where customers can work collaboratively or individually, they can benefit from fast Wi-Fi, shared equipment and all the essentials needed to get a job done. The development is now nearing completion, with the first apartments likely to be ready for rent by late summer 2019. Located opposite the Highcross Shopping Centre on Vaughan Way, Leicester’s main retail areas and thriving nightlife are just a short walk away. Rents starting from £595 a month, apartments are available furnished or unfurnished. TheWullcomb.com
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Dignity - We’ve got it covered
Radiology patients at the General & Glenfield can now choose a ‘dignity gown’ rather than a standard hospital gown which can be too revealing. Big thanks to Rahma (Mercy) and Pakfoods for funding the initiative, led by FMO Leics
Staff took part in #NationalRedLippy day to help raise awareness for dementia nurses!
Out
& About
Heart to Heart
Focussing on What Matters Most!
Jane Higgot works as a Medicines Management Technician in Cancer and Haematology. Jane recently made a very positive impact on a patient called Helen. Jane explains: “I would see Helen every 3 weeks whilst she was coming into the chemotherapy suite to collect her oral chemotherapy tablets. I would give out her medicines and check if she was managing them OK. “Helen’s a very determined, positive, strong lady and we’d always have a chat together. Over the weeks of her attending the chemotherapy clinic, we chatted more and more. I would always make sure I was around to give out her medication and check she was OK. “Helen let me know that she was coming to the end of her chemotherapy treatment and mentioned she would love to ring the end of treatment bell. So we arranged a convenient time after her treatment finished. Helen rang the bell and I presented her with some flowers. Everyone was so pleased – Helen and her husband were both beaming. Being a part of this was amazing. “My role might not always be thought of as patient facing but it really is. Ensuring patients are OK is such a focus of my day.”
is the official magazine of the University Hospitals of Leicester. Communications Department Level 2, Windsor Building Leicester Royal Infirmary Leicester, LE1 5WW
On the cover: Stanley Jeffery with Claire Peel, Physiotherapy Technical Instructor
CONTACT together is written
and edited by: Rob Knowles Communications Officer communications@uhl-tr.nhs.uk 0116 258 8624 Contributors include: Kim Salt, Jake Toon, Rachael Dowling, Tiffany Jones, Karl Mayes, Ros Moore, Hannah Rooney
SUBMISSIONS together is a great way to
share your news & success. Please contact the Communications Team to discuss.
DELIVERY If you think your area is receiving too few or too many copies of together please email: communications@uhl-tr.nhs.uk
THANKS...
Our Heart Failure team met with their patient group to find new ways to improve care across LLR. As it is European Heart Failure Awareness week they thought it was important to share their ‘hopes’ on how things could be changed.
Back to school!
Thanks to Beth Walsh for some of the photos on page 18-19
Happy retirement Joyce!
Our midwife, Joyce Salked is retiring from St Mary’s Birth Centre after working in the NHS for more than 40 years! She will be missed but we wish her all the best in her retirement. Did Joyce deliver your baby?
Design & photography by: UHL Medical Illustration 0116 258 5904 Printed by: Octagon
Calling All Staff! In April Zoe and Wesley, from Acute Cardiology at Glenfield, talked all things Nursing to year 7 students at Iveshead College in Loughborough. They gave them information on how to get into Nursing – what skills/qualifications are required and an insight into development and the huge variety of opportunities through Nursing. The pupils were really engaged and loved seeing some of the cardiology props that were examples of what our patients might have whilst staying on our ward!
If you’re ‘Out & About’ doing something interesting we’d love to hear from you. Send your photos & a brief summary to:
communications@ uhl-tr.nhs.uk and we’ll pick a few to include in the next edition.
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