Care Homes Directory Autumn 2026 by Octagon D&M Ltd

Care Homes Directory

Autumn 2026 l 29th Edition

Choosing where to live when I need support www.doncaster.gov.uk

luxury

• CQC rated: “Outstanding Quality of Care” • Doncaster’s only care home to achieve the prestigious National Gold Standards Framework accreditation for End of Life care • New purpose built ground floor bedrooms with shower ensuites • All bedrooms with patio doors leading onto beautiful gardens • Bedrooms with luxury Hammonds furniture with large smart TVs

• Sky TV, Netflix, BBC iPlayer, YouTube • Complimentary ultrafast broadband • Four individually landscaped gardens with fountains and tranquil patio areas • Finalist in Pinder’s Care Home Design & Build Award! • The finest care in one of the most luxury care homes in the country!

Sandrock House care home

Tel: 01302 535634

53 Bawtry Road, Doncaster, DN4 7AA info@sandrockhouse.co.uk www.sandrockhouse.co.uk

Sherwood Care Homes

Contents

Page

Is this booklet for me?

What will this book tell me?

Exploring my options

How can I get help?

What is a care home?

Nursing and residential care homes – what is the difference?

5-6

Which type of care home is best for me?

How much will I have to pay?

6-7

Can I get help with the cost of my care home fees?

Funded Nursing Care and Continuing Healthcare

The Essential Standards of Quality and Safety you can expect

8 & 10

Doncaster Council’s Monitoring Standards

What should I ask and look for when visiting a care home?

12-17

The Doncaster Relatives and Residents Association

Family carers

Residential and nursing care homes in Doncaster

20-23

Residential and nursing care homes in each borough in Doncaster

24-25

Learning Disability Care Homes

26-28

Extra Care Supported Housing

City of Doncaster Council Services

Learning Disability Care Homes and Extra Care Supported Housing in each borough in Doncaster Safeguarding Adults What should I do if I have a problem or complaint or I want to pay a compliment or make a suggestion?

30-31 32 34

Information can be made available in other formats such as Braille or Audio Tape on request. Please ask a member of our staff for more information, or if you need any other help or advice.

OCTAGON DESIGN & M ARKETING LTD

Whilst every care has been taken to make sure the information in this publication is up to date it is not intended to be a complete and authoritative statement of the Law on the issues covered. The publishers and the promoters cannot accept responsibility for any loss arising from the use of information contained in this publication. Designed and published by: Octagon Design & Marketing Ltd, Rossington Hall, Great North Road, Doncaster DN11 0HR. Tel: 01302 714528

Whilst we have taken every care in compiling this booklet, the publishers and promoters cannot accept any responsibility for any inaccuracies. The inclusion of any advertisement in no way endorses the service or products sold. This directory has been produced by Octagon Design & Marketing Ltd in association with Doncaster Council at no cost to the council.

Is this booklet for me?

This booklet will help you if you, or a friend or relative: • Are thinking of moving into care home? Or • Need a short break in a care home

What will this booklet tell me? The information in this booklet will tell you: • Who you can contact if you need help and advice about residential and nursing care • What a care home is

• What the difference is between a care home and a care home with nursing • Things that you may like to consider if you are choosing or moving to a care home • About paying care home fees

Exploring my options Most people only consider residential care only after something alarming happens – perhaps a fall or leaving on the gas at the home. Care homes are not always suitable or required and other options should be considered first. Speak to our Adult Contact Team on 01302 737391 or by email

adultcontactteam@doncaster.gov.uk about a range of alternatives such as; • Reablement or rehabilitation - after a stay in hospital • Telecare – simple gadgets to help you live independently • Home Adaptations – Making your home more suitable for your needs

How can I get help? If you are considering moving to a care home, we can offer you a care assessment. Someone from the Adult contact team can talk with you about the kind of help that you may need and how we may be able to support you. You can still contact Doncaster Council’s Adult Contact Team and ask for a care assessment, if you prefer to arrange and pay for your own residential or nursing care. If you think that you need our help

please ask for advice and a care assessment by contacting;-

Doncaster Council’s Adult Contact Team: Telephone: 01302 737391 Email: adultcontactteam@doncaster.gov.uk You can also contact the Care Quality Commission if you would like more help or advice regarding specific care homes: Telephone: 03000 616161 Email: enquiries@cqc.org.uk

What is a care home? We believe that most older people want to be able to stay in their own homes as long as possible. With this in mind we offer a full range of community support to help people enjoy a happy and secure life in their homes and communities. Sometimes people are not able to remain in their own homes even with the community support available. They may therefore consider moving into residential care as their next home. Care homes can offer different types of care, such as residential care or nursing care. Some care homes provide specialist care for people who require extra support,

- for example dementia or other mental health illnesses. Residential care is available all around Doncaster, allowing people to choose a home which is close to family and friends, or in an area of Doncaster that is familiar to them. Homes are operated by local authorities, private companies and charities. Some care homes provide care only for Adults aged 18 to 65, whilst others provide care for older adults. When we talk about care homes in this booklet, we are talking about care homes which have been inspected and registered with the Care Quality Commission. (For further details please see page 10).

Nursing and residential care homes – what is the difference? A residential care home offers accommodation, meals and personal care such as help with washing, dressing, meal times and going to the toilet. Residential homes offer care and support throughout the day and night. A nursing care home also offers accommodation, meals and personal

care, but the nursing care home also offers 24-hour presence of qualified nurses. Some care homes can offer both residential care and nursing care; these homes are

>> 5

called “dual registration homes”. Some homes offer specialist care- for example caring for people who have particular illnesses, such as Alzheimers or Parkinsons. If you have had an assessment, you will have been told if you or your relative needs residential care, specialist care, or nursing care.

If you have any further questions please contact Doncaster Council’s Adult Contact Team: Telephone: 01302 737391 Email: adultcontactteam@doncaster.gov.uk

Which type of home is best for me? It is important to choose the right type of care home, so that the care home can offer you the level of support that you need. Please ask us for advice or an assessment and we will talk to you, your carers and your family and friends, about the type of care home we think would best meet your needs. We may also involve Doncaster Clinical Commissioning Group if we think that you may need support with your healthcare needs.

Please contact us for our advice and a care assessment by telephoning or emailing Doncaster Council’s Adult Contact Team: Telephone: 01302 737391 Email: adultcontactteam@doncaster.gov.uk You can also contact the Care Quality Commission if you would like more help or advice regarding specific care homes: Telephone: 03000 616161 Email: enquiries@cqc.org.uk

How much will I have to pay? In Doncaster, each year the council sets rates for residential and nursing care home fees. There are different prices for residential care, nursing care and specialist care, and Doncaster also pay a premium to any homes. For fee information please contact our Adult Contact Team on 01302 737391 or by email adultcontactteam@doncaster.gov.uk as fees will

depend on your circumstances and whether you’ve been assessed as needing support and have been allocated resources to meet that need.

Some care homes offer certain improved rooms in addition to their standard rooms. This may be due to the room’s larger size or having access to a private conservatory or bathroom, for example, and the care

home may charge a higher price than the council has agreed it will pay. If such a room is available and you choose to move into it, then a friend, relative or other person will

have to pay the extra amount to meet the price which the care home charges. This is called a Third Party Top Up. You cannot pay a Top up from your own income/assets.

Can I get help with the cost of my care home fees?

of financial assistance to be given, therefore a standard or full cost charge would be applied. If you have total assets which are valued at more than £23,250 you will not be entitled to financial support from the council. Total assets valued at less than £14,250 will be ignored The council will carry out a financial and you may be entitled to some financial assessment to work out the contribution you support from the council. can make towards the cost of your care. This If you have total assets valued between is done by looking at the benefits you receive £14,250 and £23,250 then you may still be and the value of your capital / assets. entitled to some financial support from the In order to do this it is necessary for you council but the value of your assets will affect to provide full, accurate and up to date the amount of support provided. These figures information about your financial circumstances. are reviewed in April of each year. If you don’t provide this information then the For free, confidential and independent fees advice contact First Stop on 0800 377 7070. council may not be able to work out the level If you want us to help fund your care home fees you will need to have a care assessment. We will only fund your care if, following your care assessment, we agree that you need residential or nursing care.

Funded Nursing Care and Continuing Healthcare Funded Nursing Care

If you need a care home with nursing, the NHS will pay a contribution to your care; this is called Funded Nursing Care. The NHS pays this money directly to the care home to cover the costs of a nurse to be available at all times. (High Band only applies for people who lived in a care home with nursing before 1 October 2007 and whose needs were assessed as High Band.)

NHS Continuing Healthcare

for some or all of your residential fees. Your care team, including an NHS nurse and a council care worker, will jointly assess your health and social care needs to determine if you may be eligible. For more information about NHS Continuing Healthcare and Funded Nursing Care: Telephone: 01302 566356 Email: donccg.doncastercontinuingcare@nhs.net Website: www.dh.gov.uk/en/Social Care/Deliveringadultsocialcare/ Continuingcare/index

If you have some health needs you may also be eligible for funding from the NHS to pay

The essential standards of quality and safety you can expect From 1 October 2010, health and social care providers have been responsible for ensuring their services meet the Care Quality Commissions Essential Standards of Quality and Safety. The Care Quality Commission (CQC) will register, and therefore license, care services if they meet essential standards and monitor them to make sure they continue to do so. CQC have a wide range of actions they can take if they find care services are not meeting essential standards.

3. You can expect to be safe

The essential standards

• You will not be harmed by unsafe or unsuitable equipment.

1. You can expect to be involved and told what’s happening at every stage of your care • You will always be involved in discussions about your care and treatment, and your privacy and dignity will be respected by all staff. • You will be given opportunities, encouragement and support to promote your independence. • You will be able to agree or reject any type of examination, care, treatment or support before you receive it. 2. You can expect care, treatment and support that meets your needs • Your personal needs will be assessed to make sure you get care that is safe and supports your rights.

• You will get the food and drink you need to meet your dietary needs. • You will get safe and co-ordinated care where more than one care provider is involved or if you are moved between services.

• You will be protected from abuse or the risk of abuse, and staff will respect your human rights. • You will be cared for in a clean environment where you are protected from infection. • You will get the medicines you need, when you need them, and in a safe way. • You will be cared for in a safe and accessible place that will help you as you recover.

4. You can expect to be cared for by qualified staff • Your health and welfare needs are met by staff who are properly qualified. • There will always be enough members of staff available to keep you safe and meet your health and welfare needs. • You will be looked after by staff who are well managed and have the chance to develop and improve their skills. 5. You can expect your care provider to constantly check the quality of its services • Your care provider will continuously monitor the quality of its services to make sure you are safe. • If you, or someone acting on your behalf makes a complaint, you will be listened to and it will be acted upon properly. • Your personal records, including medical records, will be accurate and kept safe and confidential.

Wyndthorpe Hall and Gardens Care Home Situated in the quaint and historic town of Dunsville, in generous private grounds sits Wyndthorpe Hall and Gardens Care Home. Comprising of two buildings, one being a grade two listed 18th century mansion which houses a dome ceiling and has been converted sympathetically. The second being a beautiful red brick purpose-built building with an idyllic walled garden. Both providing a high standard of person centred care in a home from home setting for our clients.

✔ We offer long term residential, dementia and nursing care. ✔ We also provide day care and short term/respite stays to give home carers a well-earned break. ✔ All meals are home cooked and freshly prepared by our cooks. Daily menu choices are available, and all special diets are catered for. ✔ There is a hair salon on site which is visited regularly by a professional hairdresser. ✔ Chiropody, eye testing service and other complementary therapies are also available by arrangement. ✔ We have a full time personal activities leader who provides a varied programme of activities for our clients varying from one to one, group activities, regular outings and frequent fundraising events throughout the year.

Wyndthorpe Hall and Gardens Care Home, High Street, Dunsville, Doncaster, DN7 4DB 01302 884650 01302 881801 wyndthorpehall.office@gmail.com

How does this system work?

• CQC look at the care you get rather than at systems and processes. • CQC listen to what you’ve got to say about your treatment, care and support. CQC want you to have a bigger say in how they decide whether care services are meeting essential standards. • CQC check how care services are meeting essential standards now, rather than in the past. • CQC have a wide range of powers that allow them to act if they find that a care service is not meeting essential standards. • CQC update their website when there are changes to report about checks, improvements or concerns. All adult care homes are going through

a transitional registration process at the moment to determine if they are compliant with the new standards. From this CQC will have a new system for undertaking Compliance Reviews. For more information about how any care home within this guide is doing based on these new standards or on the previous star rating system please go to http://www.cqc.org.uk/findcareservices.cfm or contact them using the following: Care Quality Commission National Correspondence Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA Telephone: 03000 616161 Fax: 03000 616171 Email: enquiries@cqc.org.uk

Doncaster Council’s Monitoring Standards Doncaster Council contracts with a number of private residential and nursing homes within the borough.

• Monitor, evaluate and carry out quality audits on all private sector homes on a regular basis.

There is a dedicated contracts team. Within this team there are specific contract monitoring officers whose role is to ensure the principles of residential care, which are choice, dignity, fulfilment, independence, privacy and rights associated with citizenship are upheld.

• Listen to the views of residents, families and or representatives.

The contract monitoring officers: • Carry out care home visits to ensure effective performance and quality monitoring of contracted service providers to ensure that organisations meet contractual and legal requirements

• Actively link with other professionals e.g. District Nurses, Environmental Health and Infection Control Nurses. The local authority takes positive steps to ensure the delivery of services are to the standards set out in the contractual agreement, alongside the Essential Standards of Quality and Safety.

ADVERTORIAL

“Impressed would be an understatement” For anyone who struggles to leave their home without support, at-home health services can be a lifeline. This is something that Derek Brown, who cares for his wife Margaret, knows only too well. Specsavers is committed to ensuring that everyone has access to essential eye-health and hearing care – but also understands that it’s not always easy for people like Margaret, who suffers from Alzheimer’s disease, to attend in-store appointments. That’s why, for the past ten years, Specsavers Home Visits has provided comprehensive NHS-funded eye tests to anyone who’s unable to visit a store unaccompanied. It’s also started to provide free at-home hearing services in selected locations in the UK. Derek called on the Specsavers Home Visits service when Margaret needed a routine eye test and it was too challenging to get to a store. He was blown away by the expert care that was delivered during the visit and the difference the new glasses made to his wife. Although Margaret wasn’t able to respond to the questions of the optician and their assistant, during the visit, they adapted their approach so they could prescribe the reading glasses that have expanded her world. “If I was to say I was amazed, that would be an understatement,” says Derek. “What was so significant for me as a full-time carer was that the Specsavers experts were punctual, quiet-speaking and patient, reassuring Margaret with everything they did. The level of care expressed towards her was incredible.”

Alzheimer’s in early 2018. After she spent four weeks in hospital in 2022, Margaret’s condition deteriorated, and she has since been confined to a hospital bed in the couple’s living room, and a hoist to access a wheelchair. With multiple other health challenges, caring for Margaret is complex – but after 25 years of love and marriage Derek has risen to the challenge. As well as taking care of her everyday needs, he’s been able to improve her quality of life thanks to Specsavers at-home service. Following her at-home eye test, the optician suggested Margaret tried some reading glasses to help her enjoy looking at family photos.

Derek, from Northallerton in North Yorkshire, has been the primary carer for Margaret, since her diagnosis with

Derek was unsure how she would adapt to wearing glasses but seeing her smile while looking at old family pictures told him everything he needed to know.

Why Choose Specsavers Home Visits?

“If anyone is in any doubt about inviting Specsavers into their home, all I can say is: simply try it,” Derek says. “You won’t regret it for a second.”

• Convenience: Our experts come directly to you. • Personalised Care: Visits are tailored to the individual’s needs, with specialist equipment to ensure comfort and accuracy. • Peace of Mind: Your loved one will receive the same kind of highquality care as they would expect in-store.

Derek now fights for better support and recognition for carers nationwide, and has launched a website (www.dementiaguidance.co.uk) dedicated to helping carers like him across the UK. He’s keen to ensure they have all the information they need – including the option of getting a comprehensive at-home eye test from Specsavers.

Expert eye and hearing care tailored to your needs For those eligible, our mobile experts will provide a comprehensive NHSfunded eye test from the comfort of your own home, with all the same care and thoroughness as you would receive in-store. Specsavers has now also started to roll out free at-home hearing services across the UK. To find out what locations this service is available in visit our website. Our eye care and hearing services are tailored to each person and their needs. They are designed to provide eye care and hearing services that are as individual as they are and can be adapted to meet their changing circumstances and comfort levels.

To see if you or your loved one are eligible, call 0800 0890144 or visit specsavers.co.uk/home-visits

What should I ask and look for when visiting a care home? This checklist gives suggested questions to ask and things to look for when visiting potential homes. It’s a good idea to photocopy this checklist so you can use it for each home or scheme you visit. This list is not exhaustive and there may be additional questions you would like to ask. It may be helpful to visit the home or scheme more than once, perhaps at different times of the day. You should ask Care Quality Commission

or the individual care home that you are interested in for a copy of their latest inspection report. You can also speak to the inspector prior to visiting a home. The following are just suggestions of what to look for when you are choosing a home, but there will be other things that are important to you. Do ask about them because this will help you make the right choice. It is important to ask the residents, as well as the staff, about life in the home. Use this handy comparison table to asses which care home might be more suitable.

Name of care home Care home A:............................................................................................................................. Care home B:............................................................................................................................. Care home C:............................................................................................................................. Care home D:............................................................................................................................. Care home E:............................................................................................................................. First Impressions

Does it have a friendly and welcoming atmosphere?

■ ■ ■ ■ ■

Do staff treat the residents in a friendly manner and respect their wishes on how they would like to be addressed (eg, as Mr or Mrs or by first name)?

■

Are staff caring and attentive towards residents?

■ ■

■

Do the staff ask about you and your interests? Is it well decorated and well kept? Does it look and smell ok? Does it seem a comfortable temperature for you and other residents?

Are there adequate members of staff on duty to give enough individual attention? Are staff trained, experienced and qualified? Are there people of a similar age to you, with similar interests, who you will be able to get to know further? Are the other residents active and content?

Location

Are there local facilities near the home, such as shops, places of religious worship or pubs that you will be able to access?

■

Does it have its own transport to enable you to get around, or is public transport easily accessible?

■

Will it be easy for you to keep in touch with your friends and family?

■

Is there parking for your friends and family when they visit?

■

The Building

Is there a garden that the residents can access safely?

■ ■

■ Can wheelchair users move around it easily? If there is more ■ than one floor, are there lifts?

■ ■

Is there adequate wheelchair storage?

■ ■ ■

Are there smoke detectors or fire extinguishers visible throughout the building? Are fire exits and escape routes clearly marked?

Are there call bells in the bedrooms and communal areas? Are corridors and stairs suitable for people with sight impairment to get around easily (for example handrails painted a different colour)?

Bathrooms Is there an en suite?

■ Are there toilets within easy reach of all communal facilities? ■ Are the toilets, baths and showers adapted to make them ■ easy and private for residents to use? Communal rooms

Is there a choice of lounges?

■ ■ ■ ■

Is the furniture in the communal areas arranged in a comfortable way?

■

What are the homes policies on things such as alcohol, smoking and pets?

■

Is there a residents’ committee or group that you can be part of if you wish?

■

Is there more than one TV room? Is there a quiet room with no TV? Is there a loop facility so that people who are hard of hearing can hear the television?

■ Do the rooms have their own bathroom and toilet en suite? ■ If you have to share a room, are there screens for privacy, ■ and can you meet the other person beforehand to see if

■ ■ ■

What would happen if you did not get along with the person you were sharing with? Would there be an alternative room available?

■

Are rooms available for married couples?

■ ■

■ ■ ■

Are you able to influence what happens there?

Is there an additional member of staff whose job is to take special interest in your welfare?

■

Can you go to bed when you want to?

■ ■ ■ ■

Is there a telephone that you can use in private and that meets any special requirements you may have (such as amplification)?

■

Personal possessions

Is there a secure place where valuables can be kept?

■ ■

■

Bedrooms

Can you have a single room if you want one?

you get on?

Are you able to bring some of your own furniture and personal belongings to personalise your room? Are you able to lock the door to your room? Are you able to have a telephone in your room? Are there adequate power points to be able to plug in all your electrical items, such as lamps, radio?

How often will your room be cleaned? Can you help around the building if you want to? Is it possible to buy items such as stamps, sweets and newspapers?

Does the home take responsibility for insuring residents’ possessions? Are you allowed to bring pets with you?

■ Is it possible to have meals other than at set times? ■ Are you able to have or make a snack whenever you want? ■ What time is the last meal of the day served? ■ Do today’s menus give a choice of dishes? ■ Do the menus seem to you to be well balanced ■ and nutritious?

■ ■ ■ ■ ■ ■

Can special diets be catered for?

Are the timing of meals flexible?

■ ■ ■

Personal care

Can you have a say in the way you are looked after/helped?

■ ■

Is there help with personal care if you require it (eg washing, bathing, going to the toilet)?

■

Can relatives or friends help you with personal care if you wish?

■

■ ■ ■ ■ ■

■ ■

Leisure activities

Is there an activities co-ordinator?

■ ■

Are there new activities that you could get involved in, are regular classes held?

■

Are there regular social events and activities?

■

Meals

Can you have your meals in your own room if you desire?

Can menus include food that you particularly like?

Can your friends and family have a say in your care plan if you would like them to?

Do any of the following visit the home regularly? • Dentist • Chiropodist • Opticians • Hairdresser/barber If your health gets worse can you continue to live there, with increased support from staff? What aids does the home provide? Would your family/friends be invited to a review of your care needs?

Would you be able to carry on your existing hobbies or activities?

Is there a regular (eg monthly) Residents and/or Relatives meeting? Who runs the home? Are they the owner or manager? How long have they been running it? When can they be contacted? What happens if you need to contact them outside of their normal working hours? How many residents are there? What arrangements are there in place for making sure that people are safe in the event of a fire?

How many staff are there on duty? • In the morning? • In the afternoon? • In the evening? • At night?

How many staff have left and how many new staff have they had in the last year? Are staff suitably qualified and experienced? Are night staff awake or on call? What qualifications do staff have? What training do staff receive?

Religion Does the home have facilities or services to enable your spiritual and cultural needs to be met?

Visitors

Are there specific visiting times or can family and friends visit without restriction? Will you be able to spend time with your friends and family in private? Can you make and/or offer your visitors a drink or snack? Can visitors stay for a meal?

Terms and conditions Is there a written contract? Are you able to see a copy before moving in? Can you have a trial period, and how long will this last? If you decide that you no longer want to stay there how much notice would you need to give? What is the weekly charge for the care you need? What does this charge cover? Are there any additional charges payable, and, if so, what do these cover? Are fees payable in advance or arrears, and are they payable weekly or monthly? How often do the fees increase, and how is this increase decided? What happens to your room if you have to go into hospital? In what circumstances might you be asked to leave the home? Does the home accept the fee rates paid by Doncaster Council? If not will a top-up be payable? What happens if you run out of funds?

Problems What happens if you are unhappy after you have moved in? How do you make a complaint? How can you make a compliment or a suggestion if you would like something to be changed?

The Doncaster Relatives and Residents Association The DRRA is a voluntary support group for residents in nursing homes, residential homes and long stay hospitals, and the relatives of those residents. The group holds monthly meetings at Changing Lives, The Women’s Centre on Prince’s Street. Meetings are held on the third Wednesday of each month, 7.00pm - 9.00pm, please call to confirm the meeting times. Of the 500,000 elderly people in the UK who live in this type of care, 2,000 are in the Doncaster area. At some time, this, and the quality of life in the homes, could affect you. The Relatives & Residents National Association was founded in 1992 by a group of people who were relatives or close friends of elderly people in care homes. They had experienced and understood the practical and emotional difficulties relatives often encounter. Many relatives have problems in coming to terms with the change in their own roles, for especially if they have been caring themselves for a long time. Some want to talk about their feelings of guilt. Some are concerned when care is not what they had expected but do not want to complain when they can see the pressures on staff. Some are worried about money.

Doncaster relatives and friends of elderly in care, decided to form our group, which launched in May 1999. We meet each month providing: • A listening ear • Practical advice about problems • The ability to raise issues with homes, local and health authorities and Government departments • An opportunity to work with homes and others in ensuring the highest possible standards of care • A chance to join a local group • A regular contact • Information about publications, conferences and presentations • The opportunity to take part in surveys, consultations and opinion gathering. Our meetings are also open to home managers, owners, local authorities and members of other local groups. We actively network with Carers UK, the Alzheimer’s Society, Doncaster Partnership for Carers and Healthwatch Doncaster. Our members include nursing professionals involved in various activities, members of the Carer’s Forum and former home lay assessors. We are, and have been, consulted on many issues due to the many changes in Social Care and the Health Authority, e.g. CCG’s and their trust status, hospital mergers, Carer’s Charter, Carer’s Strategy, Doncaster Equity Plan and NHS Doncaster. National Advice Line: 020 7359 8136 Mon - Fri: 9.30am - 4.30pm Doncaster Association: 01302 744459 or 01302 782697

Family carers Are you a Carer?

It is recognised that the support carers provide to the person they care for on a daily basis can help that person live independently in their own home for longer. However, caring can be physically and mentally exhausting and emotionally draining. The needs of the person being cared for can change over time, or they can decline very quickly. Before you realise it you could find yourself in a position where the person you care for is no longer able to look after themselves and, for whatever reason, you are no longer able to provide the care they need to manage on a daily basis. More often than not it is only when a crisis situation arises that carers contact social care services. However, it’s better for all concerned to look at all the options available before a crisis arises, residential or nursing care being one option. As a carer, considering residential or nursing care with and for the person you care for can be extremely difficult. You will experience many feelings during this period such as guilt because you can no longer cope, so you may feel you are letting the person you care for down. It is important to know that you can only do so much as a carer and that the emotions you are experiencing are normal. The important thing is to get support to help you and the person you care for make the right decision.

What options are available?

It is important that you and the person that you care for explore all the options available to you. Social care services can help you do this. There may be more help that can be made available in your home that will help you both, such as equipment and/or, perhaps, more regular short breaks in a residential care home for the person you care for to give you time for yourself. It is important, where possible, to talk through the options with the person you care for. If residential care is an option, perhaps the only realistic one, there may be a residential home close by that you may wish to visit together and perhaps the person you care for would like to have a trial stay. There may be people in the home that you know. The care home staff will also be able to tell you how you can be involved and what you can expect from them. This may help you both feel better about the situation. However, if the person you care for is reluctant to discuss the situation or you are finding it difficult to progress with the move into residential care, then you may consider talking it through with a social worker, if the person you care for has one, or your GP. There are also local organisations that can help such as the local carers centre or the branch of the Relatives and Residents Association 01302 744459 or 01302 782697.

Residential and nursing care homes in Doncaster Home name and address

Service Provider

Adeline House Queen Street, Thorne, Doncaster, DN8 5AQ

Every Sensation (01405) 815512 Care Ltd

Nursing

Albany House - Doncaster 5 Woodlands Road, Woodlands, Doncaster, DN6 7JX

Albany Care Limited

(01302) 723203

Residential

Amphion View 19 Avenue Road, Doncaster, DN2 4AQ

Amphion View Ltd

(01302) 595959

Nursing

Anchor House 11 Avenue Road, Doncaster, DN2 4AH

Authentic Care Services Ltd

(01302) 327004

Residential

Bennfield House 65 King Edward Road, Thorne, Doncaster, DN8 4DE

Bennfield House Limited

(01405) 812663

Nursing

Benton House Gattison Lane, Rossington, Doncaster, DN11 0EZ

Benton Care Ltd

(01302) 863188

Nursing

Cantley Grange St Wilfrid’s Road, Cantley, Doncaster, DN4 6AH

Rosedale Care Services Ltd

(01302) 534273

Residential

Cedars Cedar Road, Balby, Doncaster, DN4 9HU

Cedars Care Home Ltd

(01302) 310668

Residential

Chapel Garth EMI Residential Home Central Avenue, Bentley, Doncaster, DN5 0AR

Bestcare UK Limited

(01302) 872147

Residential

Chestnut Rise Nursing Home Sheep Bridge Lane, Rossington, Doncaster, DN11 0EZ

NBG Healthcare Limited

(01302) 976498

Nursing

China Cottage Nursing Home 154 Owston Road, Carcroft, Doncaster, DN6 8EA

Doncaster Property Investment Fund Ltd

(01302) 724815

Residential

Telephone

Type of service

For those with Short Break Vouchers for Respite, most of our Care Homes offer bookable respite. Please contact the individual home to see if respite care is available. Most homes will provide a respite room on request subject to a vacancy in one of the permanent rooms.

Home name and address

Service Provider

Clarence House Crown Care VI West Road, Mexborough, Doncaster, Limited S64 9NL

Telephone

Type of service

(01709) 578889

Nursing

Dr Anderson Lodge East Lane, Stainforth, Doncaster, DN7 5DY

Serenity One Ltd

(01302) 350003

Nursing

Dunniwood Lodge 229-231 Bawtry Road, Bessacarr, Doncaster, DN4 7AL

Dunniwood Lodge (Doncaster) Ltd

(01302) 370457

Residential

Elm Park Care Home Great North Road, Woodlands, Doncaster, DN6 7TZ

Bond Care (Darrington) Ltd

(01302) 725272

Nursing

Ernelesthorp Manor & Lodge Cow House Lane, Armthorpe, Doncaster, DN3 3EE

Yorkshire Property Investment Fund Limited

(01302) 834643

Residential

Flower Park Care Home Rossington Street, Denaby, Doncaster, DN12 4BT

Trust Care Ltd

(01709) 863327

Residential

Hatfield House Crookes Broom Avenue, Hatfield, Doncaster, DN7 6JQ

Anchor Hanover Group

(01302) 844889

Residential

Headingley Court Headingley Way, Edlington, Doncaster, DN12 1SB

Countrywide Healthcare Ltd

(01709) 866610

Nursing

Headingley Park Headingley Way, Edlington, Doncaster, DN12 1SB

Countrywide Healthcare Ltd

(01709) 862542

Residential

Ivy Court Ivy Rose Ct, Greenfield Ln, Balby, Doncaster DN4 0PT

Runwood Homes Limited

(01302) 492323

Residential

Liberty House Goodison Boulevard, Doncaster, DN4 6EJ

Runwood Homes Limited

(01302) 952005

Residential

Residential and nursing care homes in Doncaster Home name and address

Service Provider

Telephone

Type of service

Manor View Care Home (inc Church View) 19 Manor Road, Hatfield, Doncaster, DN7 6BH

Laso Health Care Ltd

(01302) 350877

Nursing

Montagu Hall Harlington Road, Mexborough S64 0QG

Danforth Care (01709) 257155 Mexborough Limited & Care UK Care Services Limited

Residential

Northfield Care Centre Chace Court, Thorne, Doncaster, DN8 4BW

WCG Northfield Ltd

(01405) 816042

Nursing

Oaklands Care Home 82 Bawtry Road, Bessacarr, Doncaster, DN4 7BQ

Trust Care Ltd

(01302) 535386

Residential

Oldfield House Oldfield Lane, Stainforth, Doncaster DN7 5ND

Runwood Homes Limited

(01302) 351410

Residential

Rock House Residential Home Tickhill Spital, Doncaster, DN11 9EZ

Rock House Residential Home Limited Andrew Pass

(01302) 750225

Residential

Rose House Church Street, Armthorpe, Doncaster, DN3 3AJ

Runwood Homes Limited

(01302) 831450

Residential

Sandrock House Residential Care Home 53 Bawtry Road, Bessacarr, Doncaster DN4 7AA

Sherwood Care Homes Ltd

(01302) 535634

Residential

St Mary’s Nursing Home 101 Thorne Road, Doncaster, DN1 2JT

Town Field Care Ltd

(01302) 342639

Nursing

Home name and address

Service Provider

Telephone

Type of service

Stone Acre Lodge Residential Home High Street, Dunsville, Doncaster, DN7 4BS

Seth Homes Limited

(01302) 882148

Residential

The Beeches Care Home Beech Road, Armthorpe, Doncaster, DN3 2DZ

Strong Life Care (The Beeches) Limited

(01302) 300312

Residential

The Dale Residential Home Dale Road, Conisbrough, Doncaster DN12 3BZ

Mrs Alice Kearns & Mrs Fiona Bath

(01709) 862176

Residential

The Laurels Care Home High Street, Norton, Doncaster, DN6 9EU

Trust Care Ltd

(01302) 709691

Residential

The Old Rectory Nursing Home Church Street, Armthorpe, Doncaster, DN3 3AD

The Old Rectory (01302) 832032 Nursing Home (Doncaster) Ltd

Nursing

The Parklands Care Home 26 Ellison Street, Thorne, Doncaster, DN8 5LD

Parklands Care Services Ltd

(01405) 812233

Residential

The Richmond Allendale Road, Sprotbrough, Doncaster, DN5 8BS

Crown Care IV Limited

(01302) 782735

Nursing

The Royal Queen Mary’s Road, New Rossington, Doncaster, DN11 0SN

Crown Care IV Limited

(01302) 863764

Nursing

Thorndene Residential Home 107 Thorne Road, Doncaster, DN2 5BE

Presidential Care Limited

(01302) 327307

Residential & Homecare

Town Moor House 1-2 Town Moor Avenue, Doncaster, DN2 6BL

Trust Care Ltd

(01302) 368573

Residential

Woodlea 61 Bawtry Road, Bessacarr, Doncaster DN4 7AD

Trust Care Ltd

(01302) 535441

Residential

Wyndthorpe Hall & Gardens Care Home Parklands Care High Street, Dunsville, Doncaster, Services Ltd DN7 4DB

(01302) 884650

Nursing

Residential and nursing care homes in each borough in Doncaster Area/ borough

Residential or nursing care home South

Auckley Austerfield Bawtry Bessecarr Blaxton Braithwell Branton Cantley Finningley Hayfield Green Loversall Micklebring New Rossington Old Rossington Old Cantley Stainton Tickhill Wadworth

Benton House P20 Cantley Grange P20 Chestnut Rise Nursing Home P20 Dunniwood Lodge P21 Liberty House P21 Oaklands P22 Rock House P22 The Royal Care Home P23 Sandrock House P22 Woodlea P23

Area/ borough

Residential or nursing care home West

Adwick-upon-Dearne Barnburgh Cadeby Clifton Conisbrough Denaby Edlington Harlington High Melton Mexborough Old Denaby Old Edlington Sprotbrough Warmsworth

Clarence House P21 The Dale P23 Flower Park P21 Headingley Court P21 Headingley Park P21 Montagu Hall P22 The Richmond P23

Urban Balby Belle Vue Bennetthorpe Clay Lane Hexthorpe Hyde Park Intake Lakeside Lower Wheatley Town Moor Wheatley Woodfield Plantation

Anchor House P20 Amphion View P20 Cedars Care Home P20 Ivy Court P21 St Mary’s Nursing Home & Lodge P22 Thornedene Residential Home P23 Town Moor House P23

Please contact the Care Quality Commission for more information relating to how any of these care homes comply with the new essential standards of quality and safety. Telephone: 03000 616161 Email: enquiries@cqc.org.uk

For those with Short Break Vouchers for Respite, most of our Care Homes offer bookable respite. Details of those homes currently offering a dedicated room for this service can now be found on the list below. Please contact the homes directly to book respite. Most homes will provide a respite room on request subject to a vacancy in one of the permanent rooms.

Area/ borough

Residential or nursing care home

Area/ borough

North Adwick-le-Street Arksey Askern Bentley Brodsworth Burghwallis Campsall Carcroft Clayton Cusworth Fenwick Hampole & Skelbrooke Hickleton Highfield Hooton Pagnall Marr Moss Norton Owston Scawsby Scawthorpe Skellow Sutton Thorpe-in-Balne Toll Bar Woodlands York Road

Albany House P20 Chapel Garth P20 China Cottage P20 Elm Park Care Home P21 The Laurels P23

Residential or nursing care home East

Armthorpe Barnby Dunn Braithwaite Dunscroft Dunsville Edenthorpe Fishlake Hatfield Hatfield Woodhouse Kirk Bramwith Kirk Sandall Moorends Stainforth Sykehouse Thorne

Adeline House P20 The Beeches P23 Bennfield House P20 Dr Anderson Lodge P21 Ernelsthorp Manor & Lodge P21 Hatfield House P21 Manor View P22 Northfield Care Centre P22 The Old Rectory P23 Oldfield House P22 The Parklands P23 Rose House P22 Stoneacre Lodge P23 Wyndthorpe Hall & Gardens P23

Learning Disability Care Homes Home name and address

Service Provider

Telephone

Type of service

19 Lower Dolcliffe Road Mexborough, S64 9PA

Friends Care Homes Ltd

(01709) 321526

Residential

Ashdale House 8 Samuel Street, Balby, Doncaster, DN4 9AD

Virtue Health Services 07450 Ltd 855500

Residential

Balby 44 Samuel Street, Balby, Doncaster, DN4 9AF

Heathcotes Care Limited

(01302) 859317

Residential

Beech Tree Hall Marsh Lane, Arksey, Doncaster, DN5 0SQ

BTH CARE LLP

(01302) 875001

Residential

Bennetthorpe House 68 Bennetthorpe, Doncaster, DN2 6AD

Active Care Homes Ltd

(01302) 367672

Residential

Broomhouse Mews 97 Broomhouse Lane, New Edlington, Doncaster, DN12 1EH

Active Care Homes Ltd

(01709) 863733

Residential

Buttercup Lodge 9 Westmoreland Street, Balby, Doncaster DN4 9AQ

Virtue Health Services (01302) Ltd 244490

Residential

(01302) 537622

Residential

Cantley House Active Care 12 Woodcross Avenue, Homes Ltd Cantley, Doncaster, DN4 6RU Community Places – Clifton Drive Clifton Drive, Sprotbrough, Doncaster, DN5 7NL

Community Places

(01302) 788688

Residential

Crumble Cottage 14 Woodsett Walk, Conisbrough, DN12 3BH

Active Care Homes Ltd

07530 477166

Residential

Danescourt 1 Rectory Gardens, Thorne Road, Doncaster, DN1 2JU

Rotherham Doncaster (01302) and South Humber 328455 NHS Foundation Trust

Residential & Nursing

Elmdale House 23 Springwell Lane, Doncaster, DN4 9AD

Virtue Health Services 07450 Ltd 855500

Residential

Hamilton Lodge Carr House Road, Doncaster, DN4 5HP

Voyage 1 Ltd

(01302) 556046

Residential & Supported Living

Harry Priestley House 30 Fieldside, Thorne, 26 Doncaster, DN8 4BD

The Royal Masonic Benevolent Institution Care Company

(01405) 814777

Residential

Home name and address

Service Provider

Telephone

Type of service

Hexthorpe Cottage 17 Old Hexthorpe, Hexthorpe, Doncaster, DN4 0HX

Active Care Homes Ltd

07754 646902

Residential

King Street 49 King Street, Thorne, Doncaster, DN8 5AU

The Hesley Group Ltd (01405) 818580

Residential

Leger Grove Armthorpe Road, Doncaster, DN2 6AR

Leger Grove Health Care Limited

01709 565777

Nursing

(01302) 533185

Residential

Lennon House Strawberry Fields 313 Goodison Boulevard, Care Ltd Cantley, Doncaster, DN4 6TP Manor House Old Hexthorpe, Doncaster, DN4 0HY

Active Care Homes Ltd

(01302) 856616

Residential

Meadow View Stripe Road, Tickhill, Doncaster, DN11 9HH

The Hesley Group Ltd (01302) 866906

Residential

Neville Lodge Riverside Healthcare 109 Thorne Road, Doncaster, Limited DN2 5BE

07583 635516

Residential

Ponderosa Moss Road, Moss, Doncaster, DN6 0HN

Cambian Signpost Limited

(01405) 785235

Residential

Priory Lodge 2 Trafalgar Street, Carcroft, DN6 8AF

BTH CARE LLP

(01302) 726300

Residential

Quarryfields Woodfield Road, Balby, Doncaster, DN4 8EP

Quarryfields Health Care Limited

(01302) 850750

Nursing

Tall Trees Active Care Homes The Sycamores, Scawthorpe, Ltd Doncaster, DN5 7UH

(01302) 856616

Residential

The Limes The Hesley Group Ltd (01302) 1,2,8,10,12,12A Stainton 866906 Street, Doncaster, DN12 4AP

Residential

The Paddocks Wilsic Hall, Wadworth, Doncaster, DN11 9AG

The Hesley Group Ltd (01302) 856382

Education disability services

Learning Disability Care Homes Home name and address

Service Provider

Telephone

Type of service

The Pleasance Edlington Lane, Edlington, Doncaster, DN12 1PL

Cristal Care ltd

(01709) 868561

Residential

The Terrace Castle Avenue, Conisbrough, Doncaster, DN12 3BT

Cristal Care Ltd

07423 434381

Residential

Thorne House St Nicholas Road, Thorne, Doncaster, DN8 5BG

Autism Plus Ltd

(01405) 818171

Residential

Voyage (DCA) Doncaster 59 Warmsworth Road, Doncaster, DN4 0RP

Voyage 1 Ltd

07773 734994

Supported living

Walton Lodge Walton Lodge Limited (01302) 316 Bawtry Road, Bessacarr, 868897 Doncaster, DN4 7PD

Residential

Extra Care Supported Housing Home name and address

Service Provider

Tel

Type of service

Casson Court Church Street, Thorne, Doncaster DN8 5BB

Housing 21

(0370) 192 4205

Supported housing

Charles Court Charles Crescent, Armthorpe, Doncaster, DN3 2AQ

Housing 21

(0370) 192 4095

Homecare agencies

Rokeby Gardens Church Road, Kirk Sandall, Doncaster, DN3 1HP

Housing 21

(0370) 192 4527

Homecare agencies

Swallowdale Jubilee Close, Edlington, Doncaster, DN12 1EX

Housing 21

(0370) 192 4000

Supported housing

Extra Care Supported Housing Home name and address

Service Provider

Tel

Type of service

Valley Care (Harrogate Court) Harrogate Dr, Ravenscar Cl, Denaby Main, Doncaster, DN12 4HB

Valley Care Direct Limited

01423 276400

Supported housing

City of Doncaster Council Services Home name and address

Service Provider

Tel

Type of service

Ammersall Court City of Amersall Road, Doncaster Scawthorpe, Doncaster, Council DN5 9GB

(01302) 734030

Residential

Eden Lodge City of East Avenue, Stainforth, Doncaster Doncaster, DN7 5HH Council

(01302) 734071

Residential

Hamilton Court Off Elm Green Lane, Conisbrough, Doncaster, DN12 3JD

City of Doncaster Council

(01709) 865449

Supported Living

Positive Step The Avenue, Bentley, Doncaster, DN5 0PS

City of Doncaster Council

(01302) 734361

Residential

STEPS Holmescarr Community Enterprise Centre, Grange Lane, New Rossington, Doncaster, DN11 0LP

City of Doncaster Council

(01302) 734824

Homecare agencies

Wickett Hern Road City of (01302) 831969 Residential 123 Wickett Hern Doncaster Road, Armthorpe Council Commission for more information relating to how any of Please contact the Care Quality these care homes comply with the new essential standards of quality and safety. Telephone: 03000 616161 Email: enquiries@cqc.org.uk

Learning Disability Care Homes and Extra Care Supported Housing in each borough in Doncaster Area/ borough

Residential or nursing care home South

Auckley Austerfield Bawtry Bessecarr Blaxton Braithwell Branton Cantley Finningley Hayfield Green Loversall Micklebring New Rossington Old Rossington Old Cantley Stainton Tickhill Wadworth

Cantley House P26 Meadow View P27 STEPS P29 Voyage (DCA) Doncaster P28 Walton Lodge P28 The Paddocks P27

Area/ borough

Residential or nursing care home West

Adwick-upon-Dearne Barnburgh Cadeby Clifton Conisbrough Denaby Edlington Harlington High Melton Mexborough Old Denaby Old Edlington Sprotbrough Warmsworth

19 Lower Dolcliffe Road P26 Broomhouse Mews P26 Community Places P26 Crumble Cottage P26 Swallowdale P28 The Limes P27 The Pleasance P27 The Terrace P28 Valley Care (Harrogate Court) P28

Urban Balby Belle Vue Bennetthorpe Clay Lane Hexthorpe Hyde Park Intake Lakeside Lower Wheatley Town Moor Wheatley Woodfield Plantation

Ashdale House P26 Balby P26 Bennetthorpe House P26 Buttercup Lodge P26 Danescourt P26 Elmdale House P26 Hamilton Lodge P26 Hexthorpe Cottage P27 Lennon House P27 Manor House P27 Neville Lodge P27 Quarryfields P27

Area/ borough

Residential or nursing care home

Area/ borough

North Adwick-le-Street Arksey, Askern Bentley Brodsworth Burghwallis Campsall Carcroft, Clayton Cusworth, Fenwick Hampole & Skelbrooke Hickleton, Highfield Hooton Pagnall Marr, Moss Norton, Owston Scawsby Scawthorpe Skellow, Sutton Thorpe-in-Balne Toll Bar, Woodlands York Road

Beech Tree Hall P26 Ponderosa P27 Priory Lodge P27 Tall Trees P27

Residential or nursing care home East

Armthorpe Barnby Dunn Braithwaite Dunscroft Dunsville Edenthorpe Fishlake Hatfield Hatfield Woodhouse Kirk Bramwith Kirk Sandall Moorends Stainforth Sykehouse Thorne

Casson Court P28 Charles Court P28 Harry Priestley House P26 King Street P27 Leger Grove P27 Rokeby Gardens P28 Thorne House P28

Safeguarding Adults All adults have the right to be safe from harm and should be able to live free from fear of abuse, neglect and exploitation. Vulnerable adults are being physically, psychologically, financially or sexually abused, discriminated against or neglected by others - every day. Every day there are people who witness this and say or do nothing.

What is Abuse? Any action or omission that harms another person - it can be: • The result of single or repeated acts • Accidental or as the result of lack of knowledge or understanding

Who is a Vulnerable Adult? Someone: • 18 years or older • In need of extra support because they are elderly, have a learning difficulty, physical disability, sensory impairment or mental health need and is or may be unable to take care of themselves or protect themselves from harm.

What forms can abuse take? • Physical – hitting slapping, punching, burning, pushing, kicking, locking someone in a room, threatening to harm some one

• Against the law

• Psychological –shouting, swearing, bullying, taunting, humiliating or ignoring someone, making them feel frightened or afraid

The effects of abuse on the victim are the same, whatever the intention of the perpetrator.

• Sexual – forcing someone to take part in a sexual act against their will, inappropriate touching

• Done with intent to harm

• Financial or material – misusing, withholding or taking someone’s money, property or other belongings, without their agreement or consent. • Neglect or acts of Omission – leaving someone with no food, heating, or refusing to take care of personal needs, or give medication which means the person suffers

What should you do if you have concerns that you or someone you know may be at risk from abuse or is being abused? • If anyone is injured get a doctor or ambulance

• If you think a crime has been committed contact the police straight away • Discriminatory – ill treatment or harassment based on the person’s age, gender, • You can share your concerns with your sexuality, disability, religious belief or race doctor, nurse, social or health worker, housing officer, advice centre (CAB) and • Institutional – where care practices are ask them to refer your concerns to the based on the staff or organisations needs appropriate people instead of the individuals concerned.

Where does abuse take place? Abuse can happen anywhere: • In someone’s own home • At a carer’s home • A day centre • In nursing and care homes • In hospital or other health centres/surgeries • At work or in an educational setting • In a public place or in the community

Who abuses adults? Anyone can be an abuser: • Partner, or family members • A friend or neighbour • A paid or volunteer carer • Paid staff, health or social care workers • Other service users, patients, residents etc. • A stranger

• Anyone can ring the council’s Adult Contact Team for confidential advice or information • If you want you can have an advocate or representative to speak on your behalf • If you are worried about giving your name you can discuss this with the person you speak to.

What can be done about abuse? Doncaster Safeguarding Adults Board has procedures in place to make sure that any concern or allegation of abuse is taken seriously and dealt with sensitively and professionally. Contact Details: Police: 0114 220 2020 for reporting criminal acts.

Safeguarding Adults Unit: 01302 736296 for advice and information. Adult Contact Team: 01302 737391 for information and Safeguarding Adults referrals.

Health Care Commission: 0845 601 3012 for concerns relating to hospital and clinic settings (including private services).

What should I do if I have a problem or complaint or I want to pay a compliment or make a suggestion?

If you have a problem or complaint about a care home you should try to resolve it by speaking to a member of staff at the care home first. You can also speak to the person in charge of running the home who will usually be called the manager.

The care home will have a complaints procedure which you can use to make a complaint if you need to. If you make a complaint about the care home this should not affect the attitude of staff at the care home towards you. If you have a concern or complaint about a care home and prefer to tell someone confidentially you can tell the Care Quality Commission who will deal with your complaint:

You can also visit any of Doncaster Council’s Customer Service Centres, receptions and offices, or use Doncaster Link. If you are not satisfied with the councils response you can contact: The Local Government Ombudsman, PO Box 4771, Coventry CV4 0EH Telephone: 0300 061 0614 Fax: 024 7682 0001 Text: “call back” To: 07624 804323 Email: advice@lgo.org.uk

CQC National Correspondence Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA Telephone: 03000 616161 Email: enquiries@cqc.org.uk Website: www.cqc.org.uk The council is striving to provide you with quality services you deserve and to help us do this; we need you to tell us what you think about the care services you receive. You can make a complaint, compliment, comment or suggestion about the care home or the help which you have received from us. You can do this by contacting the Complaints Team: Telephone: 01302 736000 Fax: 01302 737510 Email: comments&complaints@doncaster.gov.uk Website: www.doncaster.gov.uk Customer Services Performance Team PO Box 251, Civic Office, Waterdale, Doncaster DN1 3BU

0800 804 4302 / 01302 244105

Designed and published by: Octagon Design & Marketing Ltd, Rossington Hall, Great North Road, Doncaster DN11 0HR Tel: 01302 714528