Options Nottinghamshire - A guide to care and independent living Winter 2018/2019

OPTIONS A guide to care and independent living

Leaving hospital

Nottinghamshire

Winter 2018/19

FREE

guide

What’s next?

NHS continuing healthcare Who’s eligible?

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SOCIAL CARE

tips

Healthcare services Choosing the right one

CONTRIBUTORS: Age UK Alzheimer’s Society NHS Choices Nottinghamshire Healthcare NHS FT

Giving you the support to remain living independently

PERSON

CENTRED CARE

FULLY TRA

INED STA

FF

Crossroads Care North Notts has been based in Mansfield for the last 33 years and is a registered charity which provides support, both practical and emotional to those who provide care to children and young people, adults and elderly with physical disabilities, life limiting conditions, learning difficulties and chronic illnesses.

We offer a variety of personal care and respite packages as well as day care services aimed at providing support for carers to help meet their individual and specific needs and those of their loved ones. We support various funding methods from self funding to managed packages and direct payments.

FOR INFO CALL

01623 658535

m o @ c s . e s ri road i u q enncross n

www.crossroadscarenorthnotts.com

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Contents

Contents Mental Health Services for Older People – The Worry Catcher Service........................... 4-5 NHS continuing healthcare............................................................................................. 10-11 Personal budgets.................................................................................................................. 12 NHS-funded nursing care..................................................................................................... 13 Paying for your own care (self-funding)........................................................................ 14-15 Home help....................................................................................................................... 16-17 Driving and using public transport................................................................................ 18-19 Age UK Nottingham & Nottinghamshire’s Services...................................................... 20-21 Alzheimer’s Society Services in Nottinghamshire.......................................................... 22-23 The Care Quality Commission Social Care and GP top tips........................................... 24-25 NHS hospitals and services in Nottinghamshire................................................................. 26 Useful contacts..................................................................................................................... 27

Welcome and

introduction

This guide is intended to help you, your carer and your relatives understand how your local health services can help you after discharge from hospital. Also information to help you to live independently or access support and care services in your area.

Nottinghamshire Healthcare NHS Foundation Trust

Nottingham & Nottinghamshire

OCTAGON DESIGN & M ARK ET I NG LTD

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Mental Health Services for Older People

The Worry Catcher Service Going into hospital can be a worrying and daunting time for both the patient and their family. Having someone independent to talk to about those worries and concerns, however big or small, can make all the difference. This is where the Age UK Notts Worry Catcher Service can help, offering free, independent personcentred support to patients, along with their relatives and carers, during their stay in hospital.

The Worry Catcher Service was initially introduced by Age UK Notts supporting residents and their families in care homes in Nottingham City and County in 2013. Following its success in care homes the Worry Catcher Service branched out into the hospital setting and since April 2017 Age UK Notts has been working in partnership with Nottinghamshire Healthcare’s Mental Health Services for Older People (MHSOP), providing the Worry Catcher Service at Highbury Hospital on both Cherry and Silver Birch Wards.

The service aims to provide the best possible patient experience on the ward and in connection with their discharge from hospital.

The service offers: •A n independent and confidential service tailored to patients’ needs • Someone to provide a listening ear and discuss any concerns with • Support and representation – someone independent to speak on your behalf • Information to enable you to make informed choices and decisions • Information on other agencies and services that can help with any issues whilst someone is in hospital, as well as community services for when people are discharged. In addition, the service offers supported signposting to these services as needed Extra support offered: • Information on financial matters and benefits • Information on health and social care matters • Details on services available in the community once discharged home e.g. befriending, day care, shopping services, social groups Over the last year, Lindsey Shepherd, Worry Catcher Coordinator for Age UK Notts, has been providing this 4

service. She says: “We have worked closely with MHSOP making suggestions to improve the patients’ stay on the wards and around admission and discharge. Patients have spent time with me discussing their stay on the wards and what could be improved to make their stay better. They have disclosed their concerns and worries about being discharged from the ward and I have then worked in partnership with them and the ward staff and/or other appropriate professionals to support individual patient’s needs” Lindsey meets with patients on a one to one basis on her regular weekly visits to the wards, and also attends Patients and Relatives Meetings which are organised by the hospital.

The service can also be provided over the telephone or via email, and Lindsey can arrange to meet family off the ward if they would prefer.

The support that patients have received over the last year has been varied and could be simple things such as being made aware that they can access earplugs at night to help them sleep, to making a referral to the Occupational Therapy Team to be assessed for a walking aid to support their mobility.

Financial matters, including benefits, are often a great worry for patients and their families and the Worry Catcher Service has provided information and support around these issues whilst in hospital, with referrals being made for patients to receive benefits advice once they are discharged. Support has been given to apply for a Blue Badge for a patient as well as finding out information relating to driving/car insurance having been sectioned under the Mental Health Act. Improvements have been made where patients have raised issues on the ward such as: the mealtime experience; having a quiet space on the ward to sit; being able to access the ‘family room’, gym and allotment, within the hospital. The Worry Catcher has worked with ward staff to make sure that patients gain access to all the facilities available to them during their stay in hospital, thereby improving their overall patient experience.

Nottinghamshire Healthcare NHS Foundation Trust

One patient said of the Worry Catcher Service, “I think the service is brilliant – the way you can talk things through like this and get so much information. You’ve been so helpful, thank you”.

In terms of providing support to relatives, Lindsey is able to help them to understand the terminology used within the hospital setting, as well as helping them to understand discharge pathways, provide support and representation in meetings with health professionals, which has included helping relatives to formalise questions they wished to raise in a meeting with the psychiatric consultant, to taking time to explain how relatives can communicate well with their loved ones who are living with dementia after they have reached out to her for help.

Much support has also been given to relatives and carers around the discharge of their loved ones, eg giving information around care homes or referring them to Age UK Notts’ Housing Options Service or other appropriate agencies, as well as providing information around Lasting Powers of Attorney (LPA) and Deputyship matters for both health and welfare and finances.

One relative said of the Worry Catcher Service, “I’m so pleased to meet you and it has been so well timed, I was very worried. Thank you for listening to me. What an excellent service this is. You’ve been brilliant, thank you”.

From April this year, following the service’s success at Highbury Hospital, Age UK Notts, in partnership with MHSOP, are expanding the Worry Catcher Service to include all MHSOP wards across the county of Nottingham. This will include Kingsley and Amber Wards at Millbrook Mental Health Unit, and the Clumber and Blyth Units on B1 Ward at Bassetlaw Hospital.

For more information about the Worry Catcher Service, please contact Lindsey Shepherd on 0115 855 3382 or 07872 839 614, or alternatively email her at lindsey.shepherd@ageuknotts.org.uk Age UK Nottingham & Nottinghamshire enhances the quality of life and promotes the health & wellbeing of all older people.

We are the largest local independent charity (Charity No. 1067881) providing a wide range of services for older people from all communities and backgrounds in the city and county.

Last year we helped over 42,000 older people.

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Tastefully decorated throughout, the attention to detail and personal touch of a family run business, in every room, fulfil the need for superior care accommodation alongside a range of services, including; nursing, convalescence, respite, residential care and dementia care.

What friends and relatives think of Us -

‘Since mum has moved to Park House Nursing home she has been very settled and a lot of that is down to the continuity of regular nurses and staff which helps keep a balance in her life. The home is very good at providing activities and events to stimulate and have things to look forward to and all the staff, nurses and carers etc make mum feel loved and secure’ Recent comment by daughter of resident.

What our award winning staff think of us – ‘We work as a team to provide a home for our residents, where they get our personal attention and we fulfil their needs, whether it is care, food, laundry, privacy or interaction’.

Annesley Lodge care home

Celebrating 50 years of happy living Proudly not-for-profit.

2018 marks Anchor’s 50th birthday. In an ever changing world, you can have peace of mind that we have the experience, stability and financial integrity to provide you with a friendly home at Annesley Lodge and person-centred care.

Residential, dementia and respite care Annesley Lodge care home Annesley Road, Hucknall, Nottingham NG15 8AY Please call us on 0808 102 4391 or visit anchor.org.uk/AnnesleyLodge for more information.

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WINNER Residential care provider of the year

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We offer care, support and exceptional accommodation for people with residential or dementia needs.

Our aim is for you to live life to the full through dignity, teamwork & passion.

Please enquire for respite or permanent accommodation to The Manager Margaret Hemstock Racecourse Road, Southwell, Nottingham NG25 0TX

Email: manager@southwellcourt.co.uk

Tel 01636 815599 www.southwellcourt.co.uk www.facebook.com/SouthwellCourt

MPS Care Group Creating environments that meets the care and needs of our clients

Adbolton Hall Nursing Home

Adbolton Lane, West Bridgford, Nottinghamshire, NG2 5AS Tel: 0115 9810055 Set in its own extensive grounds, Adbolton Hall Nursing Home is situated in West Bridgford, Nottinghamshire. Providing a homely atmosphere for up to 45 residents and meeting the caring needs for short term, nursing or non-nursing residents and end of life care support.

Highfields Nursing Home

330 Highbury Road, Bulwell, Nottingham NG6 9AF Tel: 0115 9278847 Highfields Nursing Home provides care and accommodation to meet the needs for up to 36 older persons who require nursing or non-nursing care, including Palliative care and care for those living with Dementia, and not be dictated to by set communal timetables.

Lound Hall Nursing Home

Town Street, Lound, Retford, Nottinghamshire DN22 8RS Tel: 01777 818082 Lound Hall Nursing Home is set in its own extensive grounds situated in the rural village of Lound. The home is registered to accommodate 30 older persons, providing nursing or nonnursing care, including palliative care and supporting those living with dementia. We also cater for respite and day care.

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Millington Springs

Care For Life.

Edenhurst REST HOME

• Caring for adults over 65 years • Dementia • 24 beds 5-11 Demark Grove, Alexandra Park, Nottingham, Nottinghamshire, NG3 4JG

Millington Springs is a 42 bed care home facility located in the Parish of Selston, Nottinghamshire, that puts residents at the heart of service delivery.

(0115) 960 6595

Millington Springs provides a comfortable home environment that reflects residents’ life histories, celebrates their contributions to our society and supports future health.

Millington Springs is a care home where we care for life.

Discover an inspiring care home in Selston by arranging a visit Call: 01773

863557 Website: www.millingtonsprings.uk

Elmbank Nursing Home

Elmbank offers first class accommodation and nursing care in a luxurious setting, combining a whole host of equipment and modern facilities designed specifically to meet the needs of elderly adults.

Elmbank’s homely atmosphere and caring and experienced staff will ensure that your needs are taken care of. Our friendly caring staff are committed to providing professional care to make life as comfortable as possible for all residents.There is a registered nurse on duty at all times, together with other care staff and ancillary staff.

We offer accommodation for 30 residents in 27 rooms including 3 twin rooms, a number of which are equipped with full en-suite facilities. Every room is equipped with a 24-hour emergency call system and the home is fully equipped with appropriate facilities for the disabled.

Meal times at Elmbank are a real pleasure, where our resident chef creates an interesting and varied choice of dishes designed to appeal to all tastes. Meals can be taken with other residents in our dining room or, if you prefer, in the privacy of your own room. Morning coffee and afternoon tea are served in one of our two lounges and drinks and snacks are available at anytime of the day or night.

Elmbank provides an open visiting policy for friends and relatives and, subject to availability, we are even able to provide accommodation to visitors travelling long distances.

Facilities and services: Laundry • Dry cleaning (at an additional cost) • Newspapers and magazines (charged monthly to your account) • Toiletries, personal items and stationery can be purchased within the home • Entertainment provided on a regular basis • Activity co-ordinators organise activities including exercise classes, quizzes, birthday buffets and outings to surrounding parks, city shops, markets, restaurants and pubs.

www.seelyhirsthouse.co.uk Company No. 9415269

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Registered Charity No. 1160704

DESIGN PRINT SUPPORT

Manager: Isabel Mantle 35 Robinson Road, Mapperley, Nottingham NG3 6BB

Tel: 0115 962 1262 OCTAGON DE SIG N & M ARKE TING LTD

To advertise in this publication please call the sales team on 01302 714528 Hawks Nest Cottage, Great North Road, Bawtry, Doncaster, South Yorkshire DN10 6AB 01302 714528 | www.octagon.org.uk | info@octagon.org.uk

Quality person centred care in your own home We are a Nottingham-based provider of quality, person-centred domiciliary care that supports you living in your own home.

We believe in treating you as an individual and providing you with the same high standards of care that we would want for members of our own families.

We recognise that you are unique and we are committed to caring for and seeing the whole you, rather than simply a list of care needs.

We also appreciate that where others are involved in caring for you - family members and friends - they too have needs, and we work to integrate and support everyone involved in the care picture.

For more information, please telephone us on:

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www.foreverindependent.co.uk

YOUR LIFE... YOUR CARE... YOUR HOME 6 Musters Road, West Bridgford, Nottingham NG2 7PL Telephone: 0115 837 6656

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NHS continuing healthcare Some people with long-term complex health needs qualify for free social care arranged and funded solely by the NHS. This is known as NHS continuing healthcare.

Where can NHS continuing healthcare be provided?

NHS continuing healthcare can be provided in a variety of settings outside hospital, such as in your own home or in a care home.

Am I eligible for NHS continuing healthcare?

NHS continuing healthcare is for adults. Children and young people may receive a “continuing care package” if they have needs arising from disability, accident or illness that can’t be met by existing universal or specialist services alone.

To be eligible for NHS continuing healthcare, you must be assessed by a team of healthcare professionals (a multidisciplinary team). The team will look at all your care needs and relate them to: • what help you need • how complex your needs are • how intense your needs can be • how unpredictable they are, including any risks to your health if the right care isn’t provided at the right time Your eligibility for NHS continuing healthcare depends on your assessed needs, and not on any particular diagnosis or condition. If your needs change then your eligibility for NHS continuing healthcare may change.

You should be fully involved in the assessment process and kept informed, and have your views about your needs and support taken into account. Carers and family members should also be consulted where appropriate.

A decision about eligibility for a full assessment for NHS continuing healthcare should usually be made within 28 days of an initial assessment or request for a full assessment.

If you aren’t eligible for NHS continuing healthcare, you can be referred to your local council who can discuss with you whether you may be eligible for support from them.

If you still have some health needs then the NHS may pay for part of the package of support. This is sometimes known as a “joint package” of care.

Information and advice The process involved in NHS continuing healthcare assessments can be complex. An organisation called Beacon gives free independent advice on NHS continuing healthcare.

Visit the Beacon website or call the free helpline on 0345 548 0300.

NHS continuing healthcare assessments Clinical commissioning groups, known as CCGs (the NHS organisations that commission local health services), must assess you for NHS continuing healthcare if it seems that you may need it.

For most people, there’s an initial checklist assessment, which is used to decide if you need a full assessment. However, if you need care urgently – for example, if you’re terminally ill – your assessment may be fast-tracked.

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Initial assessment for NHS continuing healthcare The initial checklist assessment can be completed by a nurse, doctor, other healthcare professional or social worker. You should be told that you’re being assessed, and be asked for your consent.

Depending on the outcome of the checklist, you’ll either be told that you don’t meet the criteria for a full assessment of NHS continuing healthcare and are therefore not eligible, or you’ll be referred for a full assessment of eligibility.

Being referred for a full assessment doesn’t necessarily mean

Full assessment for NHS continuing healthcare Full assessments for NHS continuing healthcare are undertaken by a multidisciplinary team (MDT) made up of a minimum of 2 professionals from different healthcare professions. The MDT should usually include both health and social care professionals who are already involved in your care.

You should be informed who is co-ordinating the NHS continuing healthcare assessment.

The team’s assessment will consider your needs under the following headings: • breathing • nutrition (food and drink) • continence • skin (including wounds and ulcers) • mobility • communication • psychological and emotional needs • cognition (understanding) • behaviour • drug therapies and medication • altered states of consciousness • other significant care needs These needs are given a weighting marked “priority”, “severe”, “high”, “moderate”, “low” or “no needs”.

If you have at least one priority need, or severe needs in at least 2 areas, you can usually expect to be eligible for NHS continuing healthcare.

You may also be eligible if you have a severe need in one area plus a number of other needs, or a number of high or moderate needs, depending on their nature, intensity, complexity or unpredictability.

In all cases, the overall need, and interactions between needs, will be taken into account, together with evidence from risk assessments, in deciding whether NHS continuing healthcare should be provided.

The assessment should take into account your views and the views of any carers you have. You should be given a copy of the decision documents, along with clear reasons for the decision.

You can download a blank copy of the NHS continuing healthcare decision support tool.

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you’ll be eligible for NHS continuing healthcare. The purpose of the checklist is to enable anyone who might be eligible to have the opportunity for a full assessment.

The professional(s) completing the checklist should record in writing the reasons for their decision, and sign and date it. You should be given a copy of the completed checklist.

You can download a blank copy of the NHS continuing healthcare checklist from GOV.UK.

Fast-track assessment for NHS continuing healthcare If your health is deteriorating quickly and you’re nearing the end of your life, you should be considered for the NHS continuing healthcare fast-track pathway, so that an appropriate care and support package can be put in place as soon as possible – usually within 48 hours.

Care and support planning If you’re eligible for NHS continuing healthcare, the next stage is to arrange a care and support package that meets your assessed needs.

Depending on your situation, different options could be suitable, including support in your own home and the option of a personal health budget.

If it’s agreed that a care home is the best option for you, there could be more than one local care home that’s suitable.

Your CCG should work collaboratively with you and consider your views when agreeing your care and support package and the setting where it will be provided. However, they can also take other factors into account, such as the cost and value for money of different options.

NHS continuing healthcare reviews If you’re eligible for NHS continuing healthcare, your needs and support package will normally be reviewed within 3 months and thereafter at least annually. This review will consider whether your existing care and support package meets your assessed needs. If your needs have changed, the review will also consider whether you’re still eligible for NHS continuing healthcare.

Q.

I have a local authority support package that works well. I’m now eligible for NHS continuing healthcare – will my support package change?

If you’re concerned about changes to your care package because of a move to NHS continuing healthcare, your CCG should talk to you about ways that it can give you as much choice and control as possible. This could include the use of a personal health budget, with one option being a “direct payment for healthcare”.

Q.

Can I refuse an assessment for NHS continuing healthcare? If I refuse, will I be able to get services from my local authority?

An assessment for NHS continuing healthcare can’t be carried out without your consent, so it’s possible to refuse.

However, if you refuse, although you’ll still be entitled to an assessment by the local authority there’s no guarantee that you’ll be provided with services. There’s a legal limit on the types of services that a local authority can provide.

If you refuse to be assessed for NHS continuing healthcare, the CCG should explore your reasons for refusing, and try to address your concerns. If someone lacks the mental capacity to consent to or refuse an assessment, the principles of the Mental Capacity Act will apply and in most circumstances an assessment will be provided in the person’s best interest.

Q.

Refunds for delays in NHS continuing healthcare funding

My relative is in a care home and has become eligible for NHS continuing healthcare. The CCG says the fees charged by this care home are more than they would usually pay, and has proposed a move to a different care home. I think a move will have a negative effect on my relative. What can we do?

CCGs will normally make a decision about eligibility for NHS continuing healthcare within 28 days of getting a completed checklist or request for a full assessment, unless there are circumstances beyond its control.

If there’s evidence that a move is likely to have a detrimental effect on your relative’s health or wellbeing, discuss this with the CCG. It will take your concerns into account when considering the most appropriate arrangements.

If the CCG decides you’re eligible, but takes longer than 28 days to decide this and the delay is unjustifiable, they should refund any care costs from the 29th day until the date of their decision.

If you’re not eligible for NHS continuing healthcare If you’re not eligible for NHS continuing healthcare, but you’re assessed as requiring nursing care in a care home (in other words, a care home that’s registered to provide nursing care) you’ll be eligible for NHS-funded nursing care.

This means that the NHS will pay a contribution towards the cost of your registered nursing care. NHS-funded nursing care is available irrespective of who is funding the rest of the care home fees.

If the CCG decides to arrange an alternative placement, they should provide a reasonable choice of homes.

Q.

Is it possible to pay top-up fees for NHS continuing healthcare?

No, it isn’t possible to top up NHS continuing healthcare packages, like you can with local authority care packages.

The only way that NHS continuing healthcare packages can be topped up privately is if you pay for additional private services on top of the services you’re assessed as needing from the NHS. These private services should be provided by different staff and preferably in a different setting.

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Personal budgets If your local council agrees to pay for some or all of your home help, it must offer you choice and control over how your needs are met.

You’ll be given a personal budget, and can choose to receive it as a direct payment.

Personal budgets

Alternatively, you may prefer your personal budget to be managed by the council or by someone else, such as:

A personal budget is the amount of money the local council allocates for your care, based on its assessment of your needs.

• a friend or family member (the local council must agree to this)

You can be put in charge of this budget either by telling the council how you would like it spent, or by the council giving you the money so you can directly pay for your own care (a direct payment).

• a broker, independent social worker or an advocate

It can also be given to a separate organisation (such as a usercontrolled trust) that will spend the money on your care as you see fit, if you prefer.

You can choose a combination of the above (for example, a direct payment with some council-arranged care and support), often called a mixed package.

Direct payments Direct payments give you the most control over your care.

If you’re unhappy with the care you’re getting, you can decide to change it without having to go through the local council.

But you have to be able to account for how you spend the budget. And you have responsibilities as an employer if you hire a personal assistant with your direct payment.

The Money Advice Service has a guide to using direct payments.

The pros and cons of taking charge of your personal budget Being in control of your own personal budget means you have to spend some time and effort thinking about your care and support needs and the outcomes you want.

There may be extra responsibilities. For example, if you decide to request a direct payment to cover the cost of homecare, you could use the payment to hire an individual, giving you the responsibilities of an employer.

Alternatively, you could hire care workers through an agency. This removes the legal obligations of being an employer, but may cost more and may remove some of the benefits of having the same person provide your care.

How to receive your personal budget Clarify how you want to receive your personal budget.

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If you choose to receive it as a direct payment, the local council may pay the money straight into a bank account that you control (you must set up a new bank account to do this) or they may give you a pre-paid card.

• your care manager or social worker Discuss these options with your social worker or carer to work out which option is best for you.

If someone else will be looking after your money, you may need to create a decision-making agreement. This should state how they’ll look after your money and what decisions they can and can’t make on your behalf.

Keep receipts The council may want to check what you do with your money to make sure you’re spending your budget appropriately, and your care and support needs are being met.

You may need to keep receipts (especially for large purchases) so you can show them you have spent your money responsibly.

If you choose a direct payment, the council will give you a direct payment agreement that sets out the terms and conditions.

If you’re struggling to manage your money, the council can advise you on how to make your money work best for you.

Disagreements about care plans and personal budgets If you have been told that you’re not eligible for services, or you don’t agree with the amount allocated to you in your personal budget, you have the right to complain.

Speak to your social worker about being re-assessed, or phone your local council social services department and request a complaints form.

Your council should have a formal complaints procedure on its website.

If you’re not happy with the way the council handles your complaint, you can take it to the local government and social care ombudsman. An ombudsman is an independent person who’s been appointed to look into complaints about organisations.

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NHS-funded nursing care NHS-funded nursing care is when the NHS pays for the nursing care component of nursing home fees. The NHS pays a flat rate directly to the care home towards the cost of this nursing care.

and healthcare tasks, as well as direct nursing care.

If you’re not eligible for NHS-funded nursing care and you don’t agree with the decision about your eligibility, ask your CCG to review the decision.

Who is eligible for NHS-funded nursing care?

The cost of NHS-funded nursing care

You may be eligible for NHS-funded nursing care if: • you’re not eligible for NHS continuing healthcare but have been assessed as needing care from a registered nurse • you live in a nursing home

How will my needs be assessed?

You should be assessed for NHS continuing healthcare before a decision is made about whether you are eligible for NHSfunded nursing care.

Most people don’t need a separate assessment for NHSfunded nursing care. However, if you do need an assessment or you haven’t already had one, your clinical commissioning group (CCG) can arrange an assessment for you.

Outcome of the assessment If you’re eligible for NHS-funded nursing care, the NHS will arrange and fund nursing care provided by registered nurses employed by the care home. Services provided by a registered nurse can include planning, supervising and monitoring nursing

ALEXANDRA HOUSE Eastwood, Notts NG16 3GP

BELLEVUE LODGE Mapperley, Notts NG3 5FS

NHS-funded nursing care is paid at the same rate across England. In April 2018, the rate was set at £158.16 a week (standard rate).

Before October 1 2007, there were 3 different levels or bands of payment for NHS-funded nursing care – low, medium and high.

If you moved into a care home before October 1 2007, and you were on the low or medium bands, you would have been transferred to the standard rate from that date.

If you moved into a care home before October 1 2007, and you were on the high band, NHS-funded nursing care is paid at a higher rate. In April 2018, the higher rate was set at £217.59 a week. You’re entitled to continue on this rate unless: • you no longer have nursing needs • you no longer live in a care home that provides nursing • your nursing needs have reduced and you’re no longer eligible for the high band, when you would change to the standard rate of £158.16 a week, or • you become entitled to NHS continuing healthcare instead.

MELBOURNE HOUSE Aspley, Notts NG8 5RU

Eastgate Care

PARK HOUSE Bulwell, Notts NG6 8SB

An established local company providing care for over 28 years

Our priorities are quality care and comfort for all residents

As recommended on carehome.co.uk

Canal Vue (Residential home, with dementia care) at Awsworth Road, Ilkeston, Derbys DE7 8JF

Call to arrange a visit, all homes

Tel: 0115 979 1234 email: enquiries@eastgatecare.co.uk

Full details at: www.eastgatecare.co.uk 13

Paying for your own care (self-funding) You will not be entitled to help with the cost of care from your local council if: • you have savings worth more than £23,250 • you own your own property (this only applies if you’re moving into a care home)

You may be eligible for benefits, like Attendance Allowance and Personal Independence Payment (PIP), which aren’t means-tested.

You can use them to pay towards the cost of your care.

You can ask your council for a financial assessment (means test) to check if you qualify for any help with costs.

Can I avoid selling my home?

You can choose to pay for care yourself if you don’t want a financial assessment.

You won’t have to sell your home to pay for help in your own home.

How to arrange your care as a self-funder

But you may have to sell your home to pay for a care home, unless your partner carries on living in it.

You can: • arrange and pay for care yourself without involving the council • ask the council to arrange and pay for your care (the council will then bill you, but not all councils offer this service and they may charge a fee)

Sometimes selling your home to pay care home fees is the best option.

But there may be other ways to pay care home fees if you don’t want to sell your home straight away.

Find out what care you need

Releasing money from your home (equity release)

Even if you choose to pay for your care, your council can do an assessment to check what care you might need. This is called a needs assessment.

Equity release lets you take money that’s tied up in your home without selling it. It’s available if you’re over 55.

For example, it’ll tell you whether you need home help from a paid carer for 2 hours a day or 2 hours a week and precisely what they should help you with.

But you have to pay interest on the money you take out, which can be expensive.

The needs assessment is free and anyone can ask for one.

How much will care cost?

Social care can be expensive. Knowing how much you’ll have to pay will help you budget.

Paying for carers at home A typical hourly rate for a carer to come to your home is around £20, but this will vary depending on where you live.

Having a carer who lives with you costs from around £650 a week. But it can cost as much as £1,600 a week if you need a lot of care.

Paying for a care home There are 2 types of care home: • residential homes have staff that help with everyday tasks such as getting dressed and supply all your meals • nursing homes also offer 24-hour nursing care A room in a care home costs: • £600 a week in a residential home • £840 a week in a nursing home The price will vary according to where you live and the type of care you need.

For example, serious health problems like dementia and chronic obstructive pulmonary disease (COPD) can increase the cost.

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Benefits can help with care costs

The Money Advice Service has more information on equity release.

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Renting out your home

Telephone help

You can rent out your home and use the income to help pay your care home fees.

Get advice on paying for care from: • Age UK on freephone 0800 169 6565 • Independent Age on freephone 0800 319 6789 • the Money Advice Service on freephone 0800 138 7777

A deferred payment scheme A deferred payment scheme can be useful if you have savings less than £23,250 and all your money is tied up in your property.

The council pays for your care home and you repay it later when you choose to sell your home, or after your death.

Ask your council if you’re eligible for a deferred payment scheme.

You can get more information from: • the Money Advice Service: deferred payment schemes • Independent Age: guide to care home fees and your property

Get expert financial help You can get unbiased expert advice from a specialist care fees adviser.

They’ll help you compare all your options before you decide what’s right for you.

Find a specialist care fees adviser in your area with: • PayingForCare, a free information service for older people • the Society of Later Life Advisers (SOLLA) on 0333 2020 454

If your savings run out If your savings fall below £23,250, your council might be able to help with the cost of care.

Contact your local council about 3 months before you think your savings will drop to below £23,250 and ask them to reassess your finances.

Councils provide funding from the date you contact them.

You won’t be reimbursed if your savings are less than £23,250 before you contact them.

What you can get for free You might be able to get some free help regardless of your income or if you’re paying for your care.

This can include: • small bits of equipment or home adaptations that each cost less than £1,000 • NHS care, such as NHS continuing healthcare, NHSfunded nursing care and care after you have been discharged from hospital

15

Home help If you need help around the home, a good option is to have a care worker come into your home to help you.

Home help from a paid carer costs around £20 an hour, but it varies according to where you live.

Depending on your circumstances, home help may be funded by your local council or you may have to pay yourself.

Types of home help Help around the home comes in many forms and there are many names used to describe it, including home help, homecare, care attendants, and “carers” (not to be confused with unpaid family or friends who care for you).

• a place to live with a family who will care for you – this is known as shared lives services or adult placement services

Home help agencies If you use a homecare agency, you or the person looking after you has to find the care agency and pay them.

Home help can suit you if you need:

The agency will provide a service through a trained team of care workers, which means you may not always have the same person visiting your home, although the agency will do its best to take your choices into account.

• personal care, such as help with getting washed and dressed

Homecare agencies can also:

• housekeeping or domestic work, such as vacuuming, cleaning and doing laundry

• take over the burden of being an employer – for example, payroll, training, disciplinary issues and insurance

• help with cooking or preparing meals or “meals on wheels” • nursing and healthcare • companionship Home help can be very flexible. The same person or agency may be able to provide some or all of these options for the duration of your care: • long-term 24-hour care • short breaks for an unpaid family carer • emergency care • day care • sessions ranging from 15-minute visits to 24-hour assistance and everything in between If you already know what you want, you can search the NHS website for: • local homecare services and agencies • a list of national homecare organisations

Funding homecare If you believe you might benefit from some help at home, contact your local council’s social services department to ask for a needs assessment.

If you’re eligible for help at home funded by your local council, your local council may provide or arrange the help themselves.

Alternatively, you can arrange your own care, funded by the council, through direct payments or a personal budget.

If you choose direct payments or a personal budget, or you aren’t eligible for council funding and want to get care privately, you can arrange it in several different ways: • using a homecare agency • hiring a personal assistant • getting homecare from a charity, such as Age UK 16

• supported living services – these are services that can help you stay safe and well in your home on a long-term basis, including financial help, help with medicines, advocacy, social support and practical support

• train their homecare workers through national qualifications and servicespecific training

Editorial content supplied by:

• replace workers when they’re ill, on holiday or resign • put things right when they go wrong An agency will want to see you and the person looking after you so they can assess your needs.

This also means you can make a joint decision about the right type of care and support.

How much does a homecare agency cost?

Using a homecare agency can be expensive. The agency will charge a fee on top of the payment made to the care worker to cover their running costs and profits.

Questions to ask when using a homecare agency

You normally have to make a regular payment to the agency, which includes both the worker’s earnings and the agency’s fee.

Before deciding to go ahead with an agency, you should ask questions about the fee and what it covers.

These include: • does the agency check references?

• what training and supervision do they provide?

• what’s their complaints policy?

• who’s responsible for insurance?

• is there any out-of-hours or emergency contact if needed?

• will they be able to provide staff if your own care worker is ill or away? If an agency is contracted to provide care every day, it must do that

Hiring a personal assistant Instead of using an agency, you can hire a personal assistant to act as a homecare worker for you.

Personal assistants can offer you all that you’ll get from an agency worker, but you’ll also get continuity, familiarity and an ongoing relationship with an assistant.

But if you employ a personal assistant, you have the legal responsibility of an employer. This includes arranging cover for their illness and holidays.

Which? Elderly Care has advice on employing private individuals.

Home help from charities Charities such as Age UK and Carers Trust can provide home help.

Carers Trust also supports carers by giving them a break from their caring responsibilities through homecare services.

Marie Curie Nurses can provide practical and emotional support for people near the end of their lives in their own homes.

Complaining about homecare You have the right to make a complaint about any aspect of homecare.

It’s a good idea to ask a homecare agency or charity about their complaints policy before you start to use their carers.

If you are finding it difficult to make a complaint, find out how an advocate can help you.

17

Driving and using public transport Although mobility problems make it harder to get around, transport has become more accessible for disabled and elderly people.

You can get help: • using public transport • getting discounts on public transport • from the NHS with travel costs • finding community transport schemes If you have mobility problems and you need a car to get around, you may be able to get help with costs through: • discounted or free road tax • a Blue Badge parking permit • help with the cost of leasing a vehicle through the Motability scheme

Using public transport with a disability All public transport vehicles have to be “accessible” so disabled passengers can use them. Public transport also has to accept guide dogs or assistance dogs.

But if you’re using public transport, it’s worth contacting the transport operator before you travel to make sure they’re able to offer the assistance you require.

Buses and trains usually have priority seating for older people and people with disabilities. They also usually have space and wide doors for wheelchairs. Some buses, trains and trams are fitted with automatic ramps.

London Underground is being upgraded to improve step-free access.

Staff at Underground stations are also trained to help people move around the underground system – for example, by helping you avoid escalators and calling ahead to arrange for assistance at your destination.

Discounts on public transport for older people and disabled people Older people and people with disabilities can travel free on local buses anywhere in England between 9.30am and 11pm Monday to Friday, and at any time during the weekend and on bank holidays.

Some authorities offer free travel for longer, and some allow a companion to travel with the pass holder for free.

You may have to apply through your local authority, but in most areas you can apply online for an older person’s bus pass or for a disabled person’s bus pass.

If you often travel by train, it’s probably worth getting a Disabled Railcard Card. This gives you a third off the price of rail tickets.

Check the criteria to see if you’re eligible.

Children aged 5 to 16 with disabilities are eligible for a Disabled Person’s Railcard. This lets an adult to travel with them for a third of the cost of an adult fare, while the child pays the normal child fare.

Taxi and private hire companies can provide wheelchairaccessible vehicles if you ask for one when you book a vehicle.

Some councils also give free taxi vouchers to people who find it difficult to use public transport because they’re frail or disabled.

18

Editorial content supplied by:

Cars and parking Road tax reductions If you’re disabled or have a serious long-term condition, you might be eligible for a reduction in your road tax, or even be exempt from it altogether.

Find out more on GOV.UK about vehicle tax exemption and vehicle tax reduction.

Blue Badge disabled parking scheme If you have severe mobility problems that make using public transport difficult, you may be able to get a Blue Badge parking permit for your car.

This lets you park closer to places you wish to visit, such as in marked disabled parking bays.

You may also be able to: • park for free within certain time limits in some places • park on single and double yellow lines • stay longer in on-street time-limited parking bays Blue Badge schemes are run by councils. Most councils will let you apply for a Blue Badge online.

Central London is exempt from the national Blue Badge regulations and the central London boroughs of Kensington and Chelsea, Camden, Westminster and City of London don’t fully operate the Blue Badge scheme.

But if you’re exempt from road tax or have a Blue Badge permit, you may be able to get an exemption from paying the central London congestion charge.

NHS help with travel and transport costs If you pay to travel to a hospital or other NHS premises for NHS-funded treatment or diagnostic tests, you may be able to claim a refund of reasonable travel costs.

Community transport schemes These schemes provide transport to and from hospitals, doctors’ and dentists’ surgeries, and opticians and chiropodists.

Many areas offer a free “Dial-a-Ride” service, offering door-to-door transport for people unable to use normal buses.

Motability scheme The Motability scheme allows disabled people to use their mobility benefits to lease a car, powered wheelchair or scooter.

You can also pay an extra amount of money if you want a more expensive vehicle.

The Motability Scheme is open to anyone who gets: • the higher rate mobility component of Disability Living Allowance (DLA) or Personal Independence Payment (PIP)

Some schemes require you to register and may charge a fee. Carers may be able to travel with you for an additional charge.

• the War Pensioners’ Mobility Supplement (WPMS)

Check with your local council whether your area has a community transport scheme.

• the enhanced rate mobility component of Armed Forces Independence Payment

The British Red Cross runs a similar transport service in some areas.

Contact your local Red Cross branch for information.

NHS Choices have not vetted the advertisers in this publication and accepts no liability for work done or goods supplied by any advertiser.

Nor does NHS Choices endorse any of the products or services. All information and figures correct at the time of going to print.

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Age UK Nottingham &

Age UK Nottingham & Nottinghamshire is the largest people from all communities and background Advice “Until contacting the Connect Team... I felt completely overwhelmed by the tasks required to help care and support my mother... Without [the Support Worker’s] support I would not have accomplished so much, so quickly”

Business Directory: Our directory of local reliable traders and businesses is developed with older people in mind.

The business directory consists of a large selection of reputable and trustworthy member companies ranging from plumbers to solicitors.

Information & Advice: We provide expert advice on welfare benefits entitlements, help with making claims, information on health and social care, as well as refer people to other agencies that can help.

Legal Advice: We offer free professional advice via a local solicitor on all legal matters.

Will Writing Service: We provide a Will Writing Service at a reduced rate to those who do not have a complicated estate.

Advocacy Patients’ Representative Service: We provide independent representation, advocacy and support to patients and their carers in some areas of the county.

Age UK Nottingham & Nottinghamshire is a charitable company limited by guarantee and registered in England and Wales. Registered Charity Number: 1067881. Company Number: 3455485. Bradbury House, 12 Shakespeare Street, Nottingham NG1 4FQ. Age UK Notts has not vetted the advertisers in this publication and accepts no liability for work done or goods supplied by any advertiser.

Nor does Age UK Notts endorse any of the products or services.

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Residents’ Representative Service: We provide independent representation and advocacy support to those living in a care home and their relatives in some areas of the county.

& Nottinghamshire’s Services

t independent local charity providing services to older ds in the city and county. Our services include: Health & Wellbeing

Volunteering

Connect: Age UK Connect helps people find solutions to self-manage their independence, addressing issues such as housing, finances, social isolation, and physical and mental health and wellbeing.

Volunteering: We offer many opportunities to people who would like to use their talent and skills to improve the quality of life of older people. There are many ways to get involved; for example, visit an older person who is lonely and isolated at home; support less active older people at our day care centres; fundraise for us or help in our charity shops.

Forces Friends: We offer a trained volunteer visiting service providing support for isolated and lonely military veterans and their dependents.

Men in Sheds: We aim to bring older men together for them to put their practical skills to good use and encourage them to be more socially active. We have three well equipped sheds (workshops) and activities mainly focused on wood working. Shed members can share their knowledge, learn new skills and put the world to rights over a cup of tea.

Specialist Day Care: We provide a tailored day service for people with a range of support needs including those with dementia. The service provides stimulating activities (in groups and on a one-to-one basis) based on the interests of the individual as well as specialist activities including reminiscence and cognitive stimulation sessions. The service provides a home-cooked meal each day which takes into account the individuals dietary needs and preferences.

In additional to the activities the centre provides a daily bathing service.

For more information on any of these services, or others we offer in the county, please contact us on:

0115 844 0011 info@ageuknotts.org.uk or visit us at

www.ageuknotts.org.uk 21

Dementia Friends Programme Dementia Friends is a national initiative run by the Alzheimer’s Society. Funded by the government, it aims to improve people’s understanding of dementia and its effects.

Through the Dementia Friends programme, we aim to change the way the nation thinks, talks and acts to create ‘dementia friendly’ communities.

How does it work?

A group of volunteers will be trained to spread the word about what dementia is and what action individuals can take in their community, and recruit Dementia Friends.

What is a Dementia Friend?

A Dementia Friend learns about what it is like to live with dementia and then turns that understanding into action.

What is a Dementia Friends Champion?

Dementia Friends Champions are volunteers who, after attending a training course, run information sessions where they talk to people about being a Dementia Friend in their communities.

How can I get involved?

It’s easy – just log on to www.dementiafriends.org.uk and book on to a Dementia Friends Information session. Alternatively, contact your local Alzheimer’s Society office for more information.

The Alzheimer’s Society have not vetted the advertisers in this publication and accepts no liability for work done or goods supplied by any advertiser. Nor does the Alzheimer’s Society endorse any of the products or services.

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Taking o dement togethe

on tia er

Alzheimer’s Society Services in Nottinghamshire If you think you may have a form of dementia, or are caring for a person who has dementia, there are many ways that the Alzheimer’s Society in Nottinghamshire can help.

Support from Dementia Support Workers Dementia Support Workers can offer advice on accessing professional help.

We are in contact with a wide range of services and other advice centres, so we can put you in touch with specialists who can help you if your concerns are outside of our expertise. We can also refer you, or the person you care for, to services which provide for people with dementia – particularly if you are having trouble accessing this yourself.

Home visits We can arrange for a Dementia Support Worker to visit you in your own home and provide information, advice and support.

Dementia Cafés Are places for people with dementia, their families and friends to meet other people in a similar situation for support, information and social interaction.

Singing for the Brain Is a service provided by Alzheimer’s Society which uses singing to bring people together in a friendly and stimulating social environment.

Singing is not only an enjoyable activity – it can also provide a way for people with dementia, along with their carers, to express themselves and socialise with others in a fun and supportive group.

Information We can provide a wide range of advice sheets, which include specific information on different types of dementia, care issues and understanding the needs of the person with dementia.

What should I do now?

For information, advice and support please contact one of our advisors on 01623 429419.

Alternatively you can visit us at: Alzheimer’s Society, 36 Wood Street, Mansfield, Nottinghamshire NG18 1QA.

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The Care Quality Commission is here to make sure health and adult social care services including hospitals, home and residential care as well as GPs in England provide people with safe, effective, high-quality care.

We publish independent inspection reports and ratings about services – information you can use when you’re choosing care for yourself, or a loved one.

You can use our website to search for services you might be interested in by geographical area, or by specialism. For example, a care home that might offer specialist care for someone who has dementia.

We also welcome your feedback on the care you have received – good or bad. We use this information to help inform our inspections and can alert authorities including local social services, if there are safeguarding concerns about care being provided.

You can visit our website at www.cqc.org.uk to find our inspection reports, or share an experience of care. You can also call us to share an experience of care on 03000 61 61 61.

Here are some tips to help you choose your care.

Social care Top tips 1

2

3

4

5

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The Care Quality Commission (CQC) registers all care homes and home care agencies. You can find out which ones support specific groups of people, such as people with a learning disability or those living with dementia.

CQC’s Chief Inspector for Adult Social Care, Andrea Sutcliffe always uses ‘The Mum Test’: is a care home safe, caring, effective, responsive to people’s needs and well-led? In other words, is it good enough for my Mum (or anyone else I love and care for)?

Look for care homes and home care agencies where the staff involve people who use services and their families and carers, and treat individuals with compassion, kindness, dignity and respect.

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Whether you are being cared for in your own home or in a residential setting, the staff looking after you need to be skilled, kind and supportive. They should also be capable and confident in dealing with your particular needs. You should always feel that their support is helping you to live the life you want to.

A care home will be a home for you or your loved one. Residents should be treated as individuals with their likes and dislikes taken into account.

Think about whether a home is close enough to family, friends, and community facilities.

Look at how well-led and managed a home is. What does it have in place to ensure that it delivers high quality care? Does it promote meaningful activity and connect the home with the community?

If you or a loved one needs help with day-today care, you can contact your local council’s social services department. They will ‘make an assessment of your needs’ and depending on circumstances, may be able to help you access financial help. For more advice visit Age UK’s website www.ageuk.org.uk /home-and-care.

If you would like to organise your care yourself, you can find a care worker or personal assistant through an agency. Your local social services department should be able to provide details of approved agencies.

CQC’s ratings will identify services as:

Outstanding Good ● Requires improvement ● Inadequate ● This will help you make informed choices around your care. There’s also useful advice on the Social Care Institute for Excellence’s Find me good care website www.scie.org.uk/findmegoodcare/

10

Safeguarding adults who receive social care is everybody’s business. If you are concerned about the safety of a loved one receiving care, contact the service provider in the first instance. You can also contact social services at your local council. If you feel a crime has been committed, contact the police.

You can share your safeguarding concerns with us on our website or contact our National Customer Services on 03000 616161.

The Care Quality Commission has not vetted the advertisers in this publication and accepts no liability for work done or goods supplied by any advertiser. Nor does the Care Quality Commission endorse any of the products or services.

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GP Top tips

1

If you are new to an area you can find details of local GP services such as doctors’ practices, out-of-hours services and walk-in centres in our online directory of care services www.cqc.org.uk/content/doctorsgps

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7 2

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You can search any of these services by the name of the service, a place name or your postcode at www.cqc.org.uk

After an inspection, CQC publishes its findings in a report on its website. You can use these reports to check and compare services in your area.

Telephone: 03000 616161 • Web: www.cqc.org.uk

CQC rates all GPs to help people make choices about where they get treatment. This will be on a four-point scale:

Outstanding Good ● Requires improvement ● Inadequate ●

8

There are already over 1,000 reports about GP practices published on the CQC website.

Last year, CQC launched its new-style inspection reports for GPs – looking at the five key areas SAFE, EFFECTIVE, CARING, RESPONSIVE and WELL-LED – you can use the reports to compare local GPs and choose services.

You can also use these new style inspection reports to find out more about local services and choose the one that is best for your needs.

9

CQC will also look at how specific population groups are treated and give a rating. For instance how well they serve: Mothers, children and young people, vulnerable older people (over 75s) and people with long-term conditions.

People will be able to choose a GP service that rates highly on the areas that matter to them.

We welcome your feedback (good and bad) on the services you, or a loved one, receives from your GP. You can share information with us online at http://www.cqc.org.uk/share-yourexperience-finder or call us on 03000 61 61 61.

/CareQualityCommission

@CareQualityComm

The Care Quality Commission has not vetted the advertisers in this publication and accepts no liability for work done or goods supplied by any advertiser. Nor does the Care Quality Commission endorse any of the products or services.

25

NHS Hospitals and services

in Nottinghamshire

Misterton Nottingham & Nottinghamshire

Northern office, 26-28 Regent Street, Mansfield, Nottinghamshire NG18 1SS Tel: 0115 844 0011

Blyth

Civic Centre, Chesterfield Road South, Mansfield, Nottinghamshire NG19 7BH Tel: 01623 463463

Retford

WORKSOP

Meadow House

36 Wood Street, Mansfield, Nottinghamshire NG18 1QA Tel: 01623 429419

Littleworth, Mansfield, Nottingham NG18 2TB Tel: 0300 500 8080

Tuxford Ollerton

MANSFIELD

Kelham Hall, Newark, Nottinghamshire NG23 5QX Tel: 01636 650000

Sutton-inAshfield

KIRKBY IN ASHFIELD

Sir John Robinson Way

Southwell

Arnold, Nottingham NG5 6DB Tel: 0300 500 8080

NEWARK-ON-TRENT

Hucknall Nottinghamshire Healthcare NHS Foundation Trust

Nottingham & Nottinghamshire

Management Team Duncan MacMillan House

NOTTINGHAM Bingham

Bradbury House, 12 Shakespeare Street, Nottingham NG1 4FQ Tel: 0115 844 0011

Beeston

West Bridgford

Porchester Road, Nottingham NG3 6AA Tel: 0115 969 1300

Trent Bridge House Nottingham University Hospitals NHS Trust

Age UK Notts’ Service within Queen’s Medical Centre: Derby Road, Nottingham NG7 2UH Tel: 0115 924 9924

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County Hall

West Bridgford, Nottingham NG2 7QP Tel: 0300 500 8080

Fox Road, West Bridgford, Nottingham NG2 6BJ Tel: 0300 500 8080

Useful contacts A

I

Action on Elder Abuse 080 880 88141 We work to protect, and prevent the abuse of, vulnerable older adults.

Action on Elder Abuse, PO Box 60001, Streatham SW16 9BY I www.elderabuse.org.uk I enquiries@elderabuse.org.uk

Integrated Care Council 01379 678243 The Integrated Care Council (ICC) is a body that brings together British health and social care, public and independent sector organisations that commission or directly provide support for people living at home.

I www.integratedcarecouncil.co.uk

Admiral Nurses 0800 888 6678 This helpline has been set up to provide people with an opportunity to talk through their worries and concerns about themselves, friends or relatives with dementia. The lines are open on Tuesdays and Thursdays between 11am and 9pm. Callers can leave messages any time and request a call back.

I www.dementiauk.org I direct@fordementia.org.uk Age UK Nottingham 0115 844 0011 & Nottinghamshire Bradbury House 12 Shakespeare Street, Nottingham NG1 4FQ Northern office, 26-28 Regent Street, Mansfield, Nottinghamshire NG18 1SS I info@ageuknotts.org.uk I www.ageuknotts.org.uk Alzheimer’s Society 01623 429419 Mansfield & Ashfield District Office, 36 Wood Street, Mansfield, Nottinghamshire NG18 1QA I admin@alzheimers.org.uk 03000 616161

N National Osteoporosis Society 0845 450 0230 Advice, information and support group for people with osteoporosis.

I www.nos.org.uk National Rheumatoid 0800 298 7650 Arthritis Society (NRAS) or 0845 458 3969 Provide information, support and advice for people living with Rheumatoid Arthritis. I www.nras.org.uk NHS 111

111

Parkinson's Disease Society I www.parkinsons.org.uk

0800 800 0303

R

Carers Trust 01623 658535 Areas covered: Mansfield, Ashfield, Bassetlaw, Newark and Sherwood, Nottinghamshire Intake Business Centre, Kirkland Avenue NG18 5QP I admin.nncrossroads@ntlbusiness.com Citizens Advice Nottingham & District 32-36 Carrington Street, Nottingham NG1 7FG I www.nottinghamcab.org.uk

Mind (National Association 0300 123 3393 for Mental Health) The leading mental health charity in England and Wales. We work to create a better life for everyone with experience of mental distress.

I www.mind.org.uk I contact@mind.org.uk

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C Care Quality Commission (CQC) National Correspondence, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA I www.cqc.org.uk I enquiries@cqc.org.uk

M

0844 848 7997

Cruse Bereavement Care 0808 808 1677 Cruse Bereavement Care is here to support you after the death of someone close.

I www.cruse.org.uk I helpline@cruse.org.uk

D Disability Nottinghamshire 01623 625 891 Disability information and advice service.

Unit 15, Botany Park, Botany Avenue, Mansfield, NG18 5NF I advice@disabilitynottinghamshire.org.uk Disability Benefits – for Disability Living 0845 712 3456 Allowance and Attendance Allowance I Textphone: 0845 722 4433 I www.direct.gov.uk/en/Dl1/Directories DG_10011169

E Elderly Accommodation Counsel 0800 377 7070 Elderly Accommodation Counsel (EAC) is a national charity that aims to help older people make informed choices about meeting their housing and care needs.

I www.eac.org.uk I info@firststopadvice.org.uk

Royal Voluntary Service 0845 608 0122 A volunteer organisation that enriches the lives of older people and their families across Britain. We support older people by giving time and practical help to help them get the best from life.

Royal Voluntary Service, Cardiff Gate, Beck Court, Cardiff Gate Business Park, Cardiff CF23 8RP I www.royalvoluntaryservice.org.uk

S Stroke Association 0845 3033 100 Advice and information for stroke patients and their families.

I www.stroke.org.uk

T The Department of Work and Pensions I www.dwp.gov.uk The Pension Service 0845 606 0265 I www.dwp.gov.uk/about-dwp/customerdelivery/thepension-service Every possible care has been taken to ensure that the information given in this publication is correct at the time of going to print. Whilst the publisher would be grateful to learn of any errors, it cannot accept any liability over and above the cost of the advertisement for loss there by caused. No reproduction by any method whatsoever of any part of this publication is permitted without prior written consent of the copyright owners.

Octagon Design & Marketing Ltd. ©2018/2019.

Hawks Nest Cottage, Great North Road, Bawtry, Doncaster, South Yorkshire, DN10 6AB. Telephone: 01302 714528 Options Nottinghamshire is published by Octagon Design and Marketing Ltd with editorial contributions from Nottinghamshire Healthcare NHS Foundation Trust, the CQC, Age UK, the Alzheimer’s Society and NHS Choices.

The editorial contributors have not vetted the advertisers in this publication and accepts no liability for work done or goods supplied by any advertiser.

Nor do the editorial contributors endorse any of the products or services.

27

VICTORIA CARE HOME

Registered with the Care Quality Commission

Victoria Care Home is registered to provide nursing and residential care for 93 service users. The homely environment is divided into small units each offering specialist care for a variety of care needs including Dementia and general frailty.

Victoria Care home is ideally located within Worksop town centre providing ease of access for all. Each person at Victoria Care Home is recognised as a unique individual and we work closely as a team to meet everyone’s needs. We strive to ensure a relaxed, homely atmosphere, where all are respected and cared for.

Call in for a cup of tea and a chat, you will be made most welcome.

Memorial Avenue, Worksop, Nottinghamshire, S80 2BJ

01909 476416

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Ashmere Notts Ltd – Exceptional care homes for loved ones • Short term care • Long term care • Day Care

• Swimming lessons • Lunch Club • Dementia Quality Mark (DQM)

Private care fees from £603 per week

Ashmere Care Centre, (opposite Asda) Priestsic Road, Sutton in Ashfield enquiries@ashmerenotts.co.uk

T: 01623 441130 29

30

Quality Care within a “Home from Home” Environment

The Troc Residential Care Home 32 Beds offering Dementia Care

As we begin to inevitably age, we may find we need a little extra help. No one likes to think about putting a family member into care, but for some of us it’s just not possible to provide the right care at home.

With an unsurpassed reputation within the local community, The Troc Care Home is situated on the outskirts of the historic market town of Newark, with easy access to the A1. Registered for 32 residents, The Troc offers a warm, family-friendly environment, ensuring each resident has companionship and stimulation in a homely and relaxed atmosphere, without loss of dignity or independence.

Every bedroom is fitted with a residents call system. Residents are encouraged to ‘personalise’ their room and are able to bring small items of favourite furniture with them to The Troc. As well as the dining room, residents have the choice of three sitting rooms, the largest of which opens onto the south-facing patio and garden. Weekly sessions of movement to music help keep residents active and mobile and from time to time, visiting groups provide entertainment.

For further information, please visit

www.thetroc.co.uk

Alternatively, to enquire about vacancies, please call 01636 671342

The Services We Offer We pride ourselves taking a person centred approach to the care we provide. This means that each resident is respected as an individual and treated with dignity and all our residents have a named key worker and their own Personal Care Plan. We work hard to encourage our carers and families to be creative in developing ideas to enhance the lives of our residents.

Strawberry Fields carers enjoy spending time with and learning each resident’s life history, the more we know about a resident the more we can understand an individual’s behaviour. This in turn helps us to work more closely with a resident, helping them to overcome their frustrations at sometimes not being able to express themselves as they would wish.

People with dementia need more care and more patience and more understanding, we know this and our carers pride themselves on being experts in this type of care.

Fees The fees charged are dependent on the type of care package and needs of the individual Service User.

Depending on the personal financial situation, a Service User can either pay the fees privately or receive benefits arranged by Social Services and/or the Primary Care Trust.

Contact Person: Cara Salmon Contact Details: Tel. 01636 700770 • Fax. 01636 610319 Email. admin@strawberryfieldscarehome.com Strawberry Fields, Strawberry Hall Lane, Newark, Notts NG24 2EP

Loxley Lodge CARE HOM E

Welcome to Loxley Lodge Care Home We Hope that your admission to Loxley Lodge feels warm and welcoming and that you feel as special to us as you do to your Family. Your rights to privacy, dignity and freedom of choice will be respected at all times by all staff. All that remains is to wish you a happy and comfortable stay at Loxley Lodge.

Our Philosophy of Care The Staff will work as a family with hands on team spirit ethos.

We actively promote a happy working and living environment which is both professional, courteous and fun.

Maintaining your individuality is at the centre of everything we do. We want you to enjoy life at Loxley Lodge as much as we enjoy working here.

We welcome any prospective service users to spend a day with us and experience our facilities. Please call the Manager – Heather King for further information.

Loxley Lodge Care Home, School Street, Kirkby in Ashfield, Nottinghamshire, NG17 7BT Tel: 01623 757475

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