Issuu

August 2013 adult social care and public protection health

GUIDE TO OLDER ADUL TS SERVICES in Bassetlaw

Countrywide Care

with an individual approach At Countrywide, we treat every resident with dignity and respect. We care for people as individuals, tailoring the care they receive to meet their own personal needs. Our homes are warm, friendly, sociable and secure.

We have two homes in the Nottinghamshire region, both of which care for the elderly. We’re confident our dedication to service sets us apart from other care home providers. Why not give us a call or drop in for a coffee and a chat.

Clumber Court Care Home

Gateford Hill Care Home

Residential Dementia | Nursing Dementia | Respite/Breaks | Day Care

Residential | Nursing | YPD Respite/Breaks | Day Care

Bolham Lane, Retford, DN22 6SU. Tel: 01777 553396

Gateford, Worksop, S81 8AF. Tel: 01909 521236

Highly trained staff providing domiciliary care to individuals in their own homes, as well as staff to local care homes

Tel: 01909 479222 www.firstcare-dca.org.uk Suite 12, Enterprise House, Carlton Road Worksop

AshleyCare Centre Trust us to provide your short & long term care needs in our modern, purpose built unit or in our beautiful Victorian home unit, both set within our large secure gardens.

COUNTRYWIDE Part of the Maria Mallaband Care Group, a privately owned quality care operator. Call us anytime to discuss your care needs

0113 2636365

www.countrywidecarehomes.co.uk viewings@countrywidecarehomes.co.uk

• Providing excellent care for residents with dementia and other mental health conditions • Highly trained, dedicated, friendly staff in a warm caring environment • Able to support daycare, respite, residential and nursing requirements • Bus and Rail Services within easy reach • Extensive activity and social programme • Delicious well balanced meals. Catering for all dietary requirements For enquiries or to arrange a visit contact the Home Manager on telephone: 01909 500 541 Ashley House, Sunnyside, Worksop, Notts S81 7LN

Contents What this book will tell you

p.5

What is a Registered Care Home?

p.5

Nursing and Residential Care Homes What is the difference?

p.6

Home Care and Extra-Care Housing

p.6

Financial Support for Residential and Nursing Care

p.7

Deciding to go into Care

p.7

Making a Decision

p.10

Other Aspects of Care

p.10

Bassetlaw Care Homes

p.12

Is your listing correct?

p.15

We will always

maintain the dignity and respect of our service users” Mission Statement “The management of Leda Homecare place strong emphasis on the highest standard and quality of service possible for all our service users. We believe that no matter how good its present services are there will always be room for improvement and development. We aim to give the highest quality of service in the safest environment where service users, families, carers and staff are listened to and valued.” “We endeavour to uphold all personal values, religious beliefs,

and individual expressions.” “Confidentiality is high on our agenda, however all information with regards to their care will be available for service users inspection at all times.” “We will always maintain the dignity and respect of our service users” “Leda Homecare is dedicated to providing the finest appropriate care to its service users. This will be achieved through the integration

of efficient administrative practices, combined with good standards of service and care in accordance with the requirements of registration, and appropriate supplementary regulations and the National Minimum Standards.” “Accordingly, the Company has been established with a high quality orientated approach to the way it manages its business, this quality awareness is developed through all levels of staff by appropriate training and education.”

Philosophy of Care We believe that: •O ur services are driven by, and focused on the needs, abilities and values of our customers. •W e will work in partnership and collaboration with our service users, their families and friends. •W e acknowledge that we are professional visitors in our service user’s domain. •W e will treat everybody with the respect, tolerance and empathy they are entitled to expect – service users, families and colleagues alike. •W e will encourage a safe environment, without compromising the rights and autonomy of our service users to take calculated risks, wherever possible.

DESIGN PRINT SUPPORT

Carriage Court, Welbeck, Worksop, S80 3LR. Tel: 01909 512550. Email: admin@ledahomecare.co.uk

OCTAGON DE S IG N & M A R KE TI NG LTD

Every possible care has been taken to ensure that the information given in this publication is accurate. Whilst the publisher would be grateful to learn of any errors, they cannot accept any liability over and above the cost of the advertisement for loss there by caused. No reproduction by any method whatsoever of any part of this publication is permitted without written consent of the copyright owners. Octagon Design & Marketing Ltd. ©2013 Britannic Chambers, 8A Carlton Road, Worksop, Nottinghamshire S80 1PH 01909 478822 | www.octagon.org.uk | info@octagon.org.uk

•S taff should enhance their knowledge and skills to improve our service users well being, and their own personal development.

Bassetlaw Social Services, has not vetted the advertisers in this publication and accepts no liability for work done or goods supplied by any advertiser. Nor does Bassetlaw Social Services endorse any of the products or services.

1. What this book will tell you. The information enclosed will be of help if you: • are thinking of moving into long-term nursing or residential care. • need a short break (sometimes called respite care) in either a residential or a nursing home. • are seeking advice regarding support in your own home.

The information contained within the book will: • give advice on choosing a home best suited to you. • explain the difference between residential and nursing homes. • detail homes registered with the Care Quality Commission and which have contractual arrangements with Nottinghamshire Social Services. • explain how to go about getting care at home.

2. What is a Registered Care Home? Before any home can appear in this book, it must have been inspected and registered. Registrations are carried out by the Care Quality Commission. This body will register and inspect all homes that provide four or more places for residents. They ensure that all facilities and staffing meet National Standards. You have a right to see what inspectors have said about a home. Homes should be able to show you a copy of their report or you may obtain one from the relevant address below. Homes may be run by Social Care Departments, private profit making companies or charitable organisations. There may be different levels of fees according to the care offered.

The Care Quality Commission can be contacted at: C.Q.C., Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA Tel: 03000 616161

3. Nursing and Residential Care Homes What is the difference? Nursing Homes These have to employ a qualified nurse to offer supervision of residents and to advise unqualified care staff caring for residents. The cover must be maintained 24 hours a day. These homes care for people who are extremely frail either in mental or physical health. For someone entering a nursing home, and being funded by Adult Social Care and Health Department, a designated nurse employed by the Health Service will determine the level of health care needed, and a financial contribution will be provided by the Health Service. The resident will, however, be required to contribute towards their board and personal care. For further information see the section on: Financial Support for Residential and Nursing Care.

Residential Homes These homes provide full personal care and board. They need to have staff appropriately qualified or experienced to look after residents. Sometimes, people in residential homes may deteriorate to the extent that they need supervision by a qualified nurse. They would then need to move to a Nursing Home.

Dual-Registered Homes Some care homes are registered to care for both residential and nursing residents within the same building.

4. Home Care and Extra-Care Housing Home Care is for people who are very frail and incapacitated but still wish to remain at home and maintain their independence for as long as possible. The Social Care Services Department may be able to offer a range of support including help with personal care, such as: • washing and dressing. • meal preparation or the delivery of a meal. • short breaks in care to give the person or their carer a rest. • a sitting service to keep someone company whilst a carer is out of the house. Advice on claiming benefits to pay for care can also be offered.

Extra-care Housing Bassetlaw Adult Social Care and Health, in partnership with Bassetlaw District Council, is able to offer 24-hour care within two war-den supervised complexes sited in Worksop and Harworth/Bircotes. Tenants of council flats in these complexes can be provided with help with personal care over a 24 hours a day, seven days a week period. For many people this is a chance to maintain independence in a safe environment without having to enter a residential care home.

For information on the above services, please contact: Customer Service Centre, Tel: 0300 500 80 80 (open 8am to 8pm Monday to Friday and 8am to 12 noon Saturday)

5. Financial Support for Residential and Nursing Care To access help with funding your care through Adult Social Care and Health Department, you will need to have a self directed support assessment which will determine the level of care that Adult Social Care and Health Department think you need. A Worker will complete this assessment with you, your carers and family. They will explain the financial implications of entering care and ensure you have the right benefits to help you pay for care. As financial arrangements are complex and can change, it is difficult to tell you what the cost of your care will be. At the present time, if you have savings and property that are likely to be worth more than £23,000 (at 24/07/09), you may have to pay the full cost of your care. It is always worthwhile checking with Adult Social Care and Health Department what the likely cost might be and information, in written form, can be provided to give you a clearer idea of costs. Unless you can afford to meet the full cost of your care, you should not arrange to give up your home and enter a residential or nursing home before getting authorisation from Adult Social Care and Health Department. See Section 4 for contact details for Adult Social Care and Health Department

6. Deciding to go into Care You may be deciding to go into a home permanently or just for a short break. When you are deciding which home to choose, you may wish to consider the following points: • Is the home near to your family and friends so they are able to visit you? Or you may want a home closer to facilities such as local shops or a church. • Can the home in which you are interested provide the sort of care you want, and in the way you want it to be provided? • Think of all the facilities you will need for your personal care and make sure the home can provide them if you are going to live there permanently.

Some questions you may wish to ask about a home • • • • • • •

Is it warm and welcoming on my first visit? Do I like it? Is there a lift to upper floors? Is the available room too big for me? Or even too small? Is it clean? Can I have a single room or could I share it if I wished to? Can I bring personal possessions with me, such as furniture, mementoes and personal, treasured items? • Can I stay in my room all day if I wish to? • Can I have a television in my room? • Can I have a personal telephone? /7

Other questions which might help you decide if its the place you'll feel comfortable In for a long time • Does the person in charge make me feel at home? • Do staff seem friendly and talk to me? • Do staff spend time talking to residents? • How do staff address me? Are they respectful and polite? • Will I be allowed to do things for myself if I wish to? • Can I keep my own doctor if he/she is able to visit me? • Can the home help me sort out hospital appointments? • Do the residents seem happy?

You can find out a lot about the home if you ask • Does the home have residents' meetings? • What is the food like? Will I have a choice? • Can I get drinks or snacks for myself? • Can I get up and go to bed when I like? • Can friends and family visit me whenever they wish to? • Can visitors stay overnight? • Can I go out when I like with friends or family? Or could staff take me out?

What restrictions does the home set? • Are there smoking/non-smoking areas? • Can I take charge of my own money if I wish? • Can I bring my pet dog or cat (or other) with me?

As far as activities are concerned • Can I follow hobbies or interests? • Are outings and holidays arranged by the home? an clergy visit me in • C the home? • Is there a library service? an I sit out in • C a garden?

DON'T FORGET:For advice on any matters concerning your care, you can contact us at: Customer Service Centre Tel: 0300 500 80 80 (open 8am to 8pm Monday to Friday and 8am to 12 noon Saturday)

7. Making a Decision Having thought about all these questions, you might decide a home is the one for you. You need to be clear whether you or going for a short stay or if this will become your permanent home.

Points to think about next are • Will I have a 'trial stay' in order for me to change my mind if I am not comfortable? • Could I have an overnight stay before moving in? • Are there additional charges for things such as hairdressing, laundry, chiropody and continence aids, or are they included in the overall price I pay as my contribution to care? • What happens if I become frailer or have difficulty standing and walking? Will the home be able to cope with my care? • What happens if the home cannot cope with my needs? • If I am away for a short while, such as in hospital, is my room kept for me? • Will anyone talk to me if I have a complaint or if I want to discuss my care arrangements?

8. Other Aspects of Care Third Party Contributions The cost of residential care can vary from home to home depending on the facilities it provides, its location and so on. If a home charges a fee higher than the Adult Social Care and Health Department would normally pay, then a “friend, relative or other person” may need to pay the extra amount. It cannot be paid by you, directly from your income. If this is going to present a difficulty, you need to get advice from your Social Worker.

Choice and Need The Adult Social Care and Health Department is required to meet your needs as indicated by the assessment completed about you by your Social Worker. If you choose to go into a home which charges above the standard rate acceptable to Adult Social Care and Health Department, you must find a way of meeting the difference if you are seeking funding help from the Adult Social Care and Health Department. This is when a Third Party Contribution will need to be organised.

Out of Authority Care If you wish to consider a care home not within the geographical boundaries of your Adult Social Care and Health Department, you need to ensure the home is registered with the Care Quality Commission. It must also have a contractual arrangement with the local Adult Social Care and Health Department in which it is situated.

Meals at Home (County Enterprise Foods) We have been producing and delivering high quality meals to the people of Nottinghamshire for over 24 years. Anyone who has reached retirement age or is a vulnerable adult can have the meals delivered to their door by our professional drivers. /10

The meals are delivered either hot to eat immediately or frozen to reheat whenever you require them. We offer over sixty meals covering many dietary needs. Frozen meals, selected by you are delivered on an agreed day. A minimum order of three and delivery is FREE. The amount and frequency of ordering is your choice. The meals come with a sweet course are reheated in a microwave, steamer or conventional oven. Hot meals, (main course and sweet course) selected to suit your dietary needs and likes, are delivered on the days of your choice. The service is available Monday to Friday with emergency service at weekends. In addition we deliver breakfast packs to reheat the following morning and tea-time snack packs. Breakfast packs, delivered frozen, consists of bacon, sausage, tomatoes, scrambled eggs and sautĂŠed potatoes, fruit juice and a box of cereal. Tea-time packs contain a salad, bread roll, butter and a cake. Alternatively a sandwich, cake or crisps and fruit or fruit juice. Our drivers will assist with plating and cutting up the meal , fetching in milk, assisting you to the table or pouring a cold drink. Whether hot or frozen, a main meal of the day or the additional breakfast and tea time packs ALL are delivered to you for the price of ÂŁ3.95 per meal. For more information please contact 01623 490015

All these agencies cover Bassetlaw area and should take private clients. Most can offer help with personal care, cleaning, shopping, sitting services, etc. Lindum Care Services

Sterling Homecare

2a Ropery Road, Gainsborough DN21 2NL TEL: 01427 679664 FAX: 01427 679661 Contact: Judith Green

4 Hardy Street, Worksop TEL: 08456 888980 FAX: 01909 481658 Contact: Debbie Woolley

North Notts Crossroads Care

Hatzfeld Homecare Services

Intake Business Centre, Kirkland Avenue, Mansfield NG18 5QP TEL: 01623 658535 FAX: 01623 429206 Contact: Liz Riley / Valerie Thomas / Sandy Caley

12a Baldertongate, Newark NG24 1UE TEL: 01636 700077/707711 FAX:01636 700201 Contact: Elaine Todd

Notts Homecare Ltd

Leda Homecare

Dukeries Complex, Whinney Lane, Ollerton TEL: 01623 862491 FAX: 01623 862187 Contact: Jean Starbuck / Rachel Richardson

Mears 4 Glasby Square, Retford DN22 6EP TEL: 01777 700539 FAX: 01777 869315 Contact: Angie Kay

(personal care, domestic help, decorating, gardening, handyman) Dukeries Business Centre 31-33 Retford Road, Worksop, S80 2PU. TEL:01909 712260 FAX:01909 712401 Contact: Linda Catley /11

Bassetlaw Care Homes Name & Address

Res = Residential N = Nursing EMI = Elderly mentally ill

Phone

01909 500541

01302 743673

❑ ✓ ❑ ❑ ✓❑

01777 705902

❑ ✓ ❑ ❑ ✓❑

01909 472149

❑ ✓ ❑ ❑ ✓❑

01909 591219

❑ ✓ ❑ ✓ ❑ ❑

01302 742156

❑ ✓ ❑ ❑ ✓❑

01777 706720

❑ ❑ ❑ ✓ ❑

01777 710347

❑ ✓ ❑ ✓ ❑ ❑

01777 700823

❑ ❑ ❑ ✓ ❑ ✓

01777 838219

❑ ✓ ❑ ❑ ❑

01909 530531

❑ ❑ ❑ ❑ ✓

Avondale Whitehouse Road, Bircotes Nottinghamshire DN11 8SQ

Barnby Court Barnby Moor, Retford Nottinghamshire DN22 8QS

Beech House 294 Carlton Road, Worksop Nottinghamshire S81 7LL

Blyth Country House Spital House, Spital Road, Blyth, Worksop, Nottinghamshire S81 8DU

Brailsford House 1 Main Street, Old Harworth, Doncaster, Nottinghamshire DN11 8LE

Branthwaite 34 Welham Road, Retford Nottinghamshire DN22 6TN

Cherry Holt Welham Road, Retford Nottinghamshire DN22 6TN

Clumber Court Bolham Lane, Retford Nottinghamshire DN22 6SU

Farthings West Drayton, Near Retford Nottinghamshire DN22 8ED

Forest Hill Thievesdale Lane, Worksop Nottinghamshire S81 0NZ

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EMI EMI RES N

❑ ❑ ❑ ✓ ❑ ✓

Ashley House Sunnyside, Worksop Nottinghamshire S81 7LN

ES N R

Bassetlaw Care Homes Name & Address

Res = Residential N = Nursing EMI = Elderly mentally ill Phone

Gateford Hill Gateford Hill, Worksop

❑ ✓ ❑ ✓ ❑ ❑

01777 702339

✓ ❑ ❑ ❑ ❑

01777 707750

✓ ❑ ❑ ❑ ❑

01909 733821

✓ ✓ ❑ ❑ ❑ ❑

01623742204

✓ ✓ ❑ ❑ ❑ ❑

01777 818082

✓ ✓ ❑ ❑ ❑ ❑

01909 482960

✓ ✓ ❑ ❑ ❑ ❑

01302 745707

✓ ✓ ❑ ❑ ❑ ❑

Glenesk Retford, Nottinghamshire DN22 7BX

The Hollies 19/23 London Road, Retford Nottinghamshire DN22 6AT

James Hince Court Windsor Road, Carlton-in-Lindrick,

EMI EMI RES N

01909 475402

Nottinghamshire S81 8AF

The Crescent, Queen Street,

ES N R

Worksop, Nottinghamshire S81 9BL

Langwith Lodge The Park, Nether Langwith,

Worksop, Nottinghamshire NG20 9ES

Lound Hall Town Street, Lound, Nr Retford

Nottinghamshire DN22 8RS

Newton House Shireoaks Road, Shireoaks,

Worksop, Nottinghamshire S81 8LX

The Old Vicarage White House Road, Bircotes

Nottinghamshire DN11 8EQ

The Old Vicarage Newcastle Avenue, Worksop

01909 475521

✓ ✓ ❑ ❑ ❑ ❑

01302 744664

✓ ✓ ❑ ❑ ❑ ❑

01909 530233

❑ ✓ ❑ ✓ ❑ ✓ ❑ ✓

Nottinghamshire S80 1NJ

Rose Farm Main Street, Styrrup Nottinghamshire DN11 8NB

Rufford Care Centre Gateford Road Worksop Nottinghamshire S81 7BF

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Bassetlaw Care Homes

Name & Address

Res = Residential N = Nursing EMI = Elderly mentally ill

Phone

Southmoor Lodge South Moor Road Walkeringham Nottinghamshire DN10 4LD

01427 891204

St Michael’s View Hallcroft Road Retford Nottinghamshire DN22 7NE

St Saviour’s 5 Lidget Lane,

Retford Nottinghamshire DN22 6QW

/14

❑ ✓ ❑ ❑ ❑

01777 872555

❑ ✓ ❑ ❑ ✓ ❑

01909 476416

❑ ✓ ❑ ❑ ✓❑

01777 701636

❑ ✓ ❑ ✓ ❑ ❑

01909 533690

❑ ✓ ❑ ❑ ✓❑

Westwood Talbot Road Manton, Worksop Nottinghamshire S80 2PG

01777 703040

West Villa Westfield Road Retford Nottinghamshire DN22 7BT

❑ ✓ ❑ ❑ ✓❑ ❑ ✓ ❑ ❑ ✓❑

Victoria Memorial Avenue Worksop Nottinghamshire S80 2BJ

EMI EMI RES N

01777 702218

Tuxford Manor 143 Lincoln Road Tuxford Nottinghamshire NG15 0JY

ES N R

Is your listing correct? Adult Social Care and Health Department make every effort to ensure the correct details appear in the lists of registered homes. However, details can frequently change and we would be grateful if you would update us with any alterations to your listing. Please use the form below and send it to: Cathy Beeley, Team Manager, Bassetlaw Social Services, Welbeck House, Darwin Drive, Sherwood Energy Village, Ollerton, Nottinghamshire NG22 9FF Deadlines for the printing of each new version of the Community Care Directory are 30th November and 30th May.

Listing alterations form

âœ‚

Name: Address:

Postcode:

Telephone No: Person/Org. Responsible: Proprietors: Authorised Accommodation:

No. of places:

/15

VICTORIA CARE HOME

Registered with the Care Quality Commission Victoria Care Home is registered to provide residential and nursing care for 93 service users. The homely environment is divided into small units each offering specialist care for a variety of care needs including Dementia and general frailty. Victoria Care home is ideally located within Worksop town centre providing ease of access for all. The home manager, Maggie Blower is a qualified nurse with a lifetimeâ€™s experience of working in a care environment. Together with her highly motivated and skilled team Maggie strives to ensure the highest standards are achieved and maintained. Call in for a visit; You will be made most welcome.

Memorial Avenue, Worksop, Nottinghamshire, S80 2BJ

01909 476416

/16

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free Home Eye Test* *if you cannot get to a High Street Optician unaccompanied You are entitled to a FRE NHS sight test at home if you are: • Aged 60 and over • Under 16, or under 19 in full-time education • Registered blind or partially sighted • Have diabetes or glaucoma • Aged 40 or over with a direct relative with glaucoma • Prescribed a complex lens Young Opticians provides: • Modern and portable diagnostic optical equipment • Fully qualified, registered and experienced opticians • Tests for Cataracts, Glaucoma, Diabetes etc • Complete eye examination for general well-being • Spectacle correction and level of vision checked • FREE fitting and delivery appointment • FREE aftercare service • FREE telephone advisory service • FREE advice on magnifiers and lighting

SJW - The Wright Care is a dedicated Care at Home service who believe that continuity is the key to providing an excellent service. A Team who will support you every step of the way. CQC registered/compliant Contact: Sue J Wright Tel: 01909 512163 Mob: 0781 1112347 Email: admin@sjw-thewrightcare.co.uk

call today to book an appointment

ROSE FARM CARE HOME

Young Opticians 01777 703328

Styrrup

2 Exchange Street, Retford DN22 6BL

www.youngoptical.co.uk

A Quality Care Home for the Elderly

24 Hour care by our trained staff in a friendly, homely atmosphere in which the resident truly feels “at home” At Rose Farm we offer Residential care in a truly outstanding location. In addition within our ‘Garden Wing’ we cater specifically for Dementia related illnesses, all within a purpose built unit.

15 minutes from Worksop, Retford or Doncaster

Tel: (01302) 744664 www.rosefarmhome.co.uk

Professional care within our memory lane, for people living with dementia, Respite Care and Day Care also Available • In our brand new Portland Suite, we provide care and support for adults living with mental health needs and associated challenges • All rooms have en-suite facilities • Nurse call system • Landscaped gardens • Visiting Chiropodist, Physiotherapist and Doctors • Hairdressing salon • Visitor car parking

We provide residential as well as dementia care Visit: www.carehomewoodlands.com Email: info@carehomewoodlands.com

Located on Woodsetts Road North Anston, Woodlands care home provides high quality residential and dementia care for older people.

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DESIGN PRINT SUPPORT

Our dedicated staff include: Registered Nurses, NVQ trained carers, Social Activities Organisers, Visiting G.P.’s, Physiotherapists and Chiropodist, Resident hairdresser

OCTAGON DE S IG N & M A R K E T I NG LT D

/19

DESIGN PRINT SUPPORT

OCTAGON DE S IG N & M A R K E T I NG LT D

Every possible care has been taken to ensure that the information given in this publication is accurate. Whilst the publisher would be grateful to learn of any errors, they cannot accept any liability over and above the cost of the advertisement for loss there by caused. No reproduction by any method whatsoever of any part of this publication is permitted without written consent of the copyright owners. Octagon Design & Marketing Ltd. ÂŠ2013 Britannic Chambers, 8A Carlton Road, Worksop, Nottinghamshire S80 1PH 01909 478822 | www.octagon.org.uk | info@octagon.org.uk

Designed & Published by Octagon Design & Marketing Ltd. Britannic Chambers, 8a Carlton Road, Worksop, Nottinghamshire S80 1PH. Telephone 01909 478822