Issuu

Visit our website: www.uhb.nhs.uk

For patients, staff, visitors and volunteers

Page 3 Easy way for staff to get flu vaccine

SEPTEMBER 2014

Page 7 Your opportunity to work for our team

Make quality your own responsibility New ways to improve and inspire quality will be everyone’s responsibility as the Trust continues to treat ever more patients over the coming months. UHB Chief Executive Dame Julie Moore says growth and demand on services in the face of efficiency savings and the changing health economy will put pressure on standards of care – but that all staff must play their part. “There is a huge demand on our services because they are so good,” says Dame Julie, “but we need to make sure we maintain that quality in the face of unprecedented demand. “It is a juggling act but we have to expect the best from every member of staff, whatever part they play. When the little things go wrong, bigger things follow. “My message to individuals is deliver the right care, at the right time to all our patients.” Over the next year the Trust’s priorities for improvement are: VTE (venous thromboembolism) prevention; patient experience and satisfaction; the electronic observation chart (completeness of observation sets); reducing medication errors (missed doses); further improveent in pressure ulcer care; infection prevention and control. Dame Julie says: “Medication is a good example of where things can improve. About forty per cent of care may be surgery but the remainder is drugs and care. “When I started as a nurse the drug rounds were arranged at the convenience of nurses and the ward routine. Yet timely drug prescribing and administration – the interval between drugs – is really important for patients. “Everyone must adhere to the

system to make sure we are making life better and easier for the people we treat.” She adds: “Every day we see headlines focussing on the NHS and the bad things that can happen. The majority of our staff do a great job and we are proud of the care we give. However, we have had recent incidents where staff have not done their best and we have had to take action.” The Trust is already recognised for its high levels of quality of care through the use of technology, information and benchmarking. Data quality and the timeliness of that data are fundamental aspects of the Trust’s management of quality. Dr Dave Rosser, Trust Medical Director, says: “We monitor quality in everything we do. There are priorities for improvement but the principles remain the same. “The Trust’s focused approach to quality, based on driving out errors and making small but significant improvements, is driven by innovative and bespoke information systems which allow us to capture and use real-time data in ways which few other UK trusts are able to do. “Data is available to clinical and managerial teams as close to real-time as possible through various means, such as our Clinical Dashboard. “We also have a monthly Clinical Quality Monitoring Group meeting where any blips are reported so we can pick up issues around quality at that group.” A key part of the Trust’s commitment to quality is being open and honest with staff, patients and the public, with published information not simply limited to good performance. The Quality web pages provide up to date information on the Trust’s performance in relation to

Page 15 Therapy services make the right impression NEWS

Inspection team heading to Trust The Trust is due to receive a visit from a team of independent inspectors who will be checking that our hospitals are providing safe, effective, compassionate and highquality care for our patients. The Care Quality Commission regularly checks that all healthcare providers in England are meeting national standards. Their teams will inspect every NHS hospital by December 2015 and will publish their findings to give the public more choice about the care they receive. Dame Julie Moore, UHB Chief Executive said: “We constantly check the quality of what we do but an inspection gives us an added focus to make sure we are delivering the highest standards in every department, every day and to every patient. “The Trust’s vision and values apply to every member of staff. Everyone must realise that it’s important to focus on the little things that could make a real difference to whether or not our total care package is deemed to meet the required standard. “When the inspectors come they will be everywhere. There will be 60-plus in the team and they will be all over the hospital, not just in the Emergency Department. “If you work here, the chances are you will be spoken to and you may be asked questions. You need to have an answer – and if you don’t you need to know who to ask or where to look for it.” The CQC recently published a high-level overview of what they learned during inspections carried out at other hospitals from April to June. Areas for concern included: ■ Lack of suitably qualified, skilled and experienced staff, particularly at night and weekends ■ Wide variability in the standards of care relating to dementia, end of life and resuscitation

quality: http://www.uhb.nhs.uk/ quality.htm. In September last year the Trust launched a new website called mystay@QEHB in response to feedback about the type of information patients would like to receive before they come into hospital. Quality information is published monthly showing how each inpatient specialty

is performing for a range of indicators: infection rates, medication given, observations, clinical assessments and patient feedback. UHB plans to review and expand the information provided to patients and the public on the Quality web pages during the next year, in keeping with the national drive for greater transparency.

■ Policies and procedures not up to date and informed by evidence-based guidelines ■ Clinical audits not regularly undertaken, including mandatory audits such as those on the national programme and the World Health Organisation Surgical Safety Checklist ■ Significant variation in the discharge process ■ Medical and nursing handovers judged to be variable quality leading to inappropriate transfers, especially out of hours

Puzzle page: brainteasers, mind benders and more P19 Find your way around: hospital maps P20 news@QEHB 2014_9_Sept.indd 1

26/08/2014 16:03

University Hospitals Birmingham NHS Foundation Trust | SEPTEMBER 2014

Health talks for Foundation Trust Members 2014 Morning Sessions: 10.00-10.30 – Registration 10.30-noon – Health Talk VENUE: Lecture Theatre 3, Education Centre, Level 1, Queen Elizabeth Hospital Birmingham Wednesday 10 September Conditions of the prostate/impotence Wednesday 1 October Multiple sclerosis Wednesday 5 November Blood disorders Wednesday 3 December Conditions of the stomach and bowel

Evening sessions: 18.00-18.30 – Registration 18.30-20.00 – Health Talk VENUE: Lecture Theatre 3, Education Centre, Level 1, Queen Elizabeth Hospital Birmingham Tuesday 16 September Queen Elizabeth Hospital Birmingham Charity/Ageing Book a place by contacting Lorraine Bateman via email to lorraine.bateman@ uhb.nhs.uk, or telephone 0121 371 4957

Innovative artwork is sign of the times A piece of artwork which took more than three years to create, has captured the story of the Selly Oak Hospital site. A Sign of the Times, currently on loan at Queen Elizabeth Birmingham Hospital, is a collaborative artwork by artists Anne Guest and Ann Wilkinson. The two artists, who met at Birmingham City University whilst studying for a BA Fine Art, have both worked in the health service. This latest work, which includes 100 panels, was supported by mac Birmingham where it first went on show in May 2013. The artists, who have exhibited widely both nationally and internationally and have work in both public and private collections, were inspired by the building’s rich social history. Anne said: “A Sign of the Times is a valediction of Birmingham’s Selly Oak Hospital, reflecting on its origin as a workhouse in the 1870s until the present where it now stands empty following transfer of services to the

You said, we did... You said: Mystery shoppers from the Trust’s Patient and Carer Council completed a series of lunchtime and evening visits to the Plaza Restaurant earlier this year. The shoppers commented on the value and quality of the food on offer and also had some suggestions on how to improve the popular restaurant. Their feedback mentioned the queues which often build up during lunchtimes and also the ‘home-made’ signage which described the hot dishes on offer. The shoppers also picked up on the absence of a menu at the entrance to Plaza Restaurant and noticed there wasn’t a clock. We Did: Ben Foxall, Trust’s Catering Manager, said “The feedback we received from the Patient and Carer Council was most welcome and will help us improve and build on the service we offer. “To help tackle the queues at the tills, we’ve opened an extra ‘cash only’ till and also benefited from the services of a Trust volunteer who ‘queue-busts’ for us, pointing visitors to the free tills to better manage the flow. The volunteers are vital at peak periods as they help direct customers who have difficulties to seating areas. “We’ve also updated our signage so it looks more professional. “We’ve located signage at the start of the counters and shortly we will be updating the entrance displays and the Trust website so customers can find out more. We will also be launching new two-week menus which we will advertise throughout the Trust. “Most recently we’ve changed our sandwich range and are proud to supply high quality sandwich meal deals at a price that’s unmatched anywhere else in the hospital. We’re planning a brand new seasonal hot menu for launch later this summer which will include an extensive range of home-cooked and wholesome dishes.” Ben is also working closely with QEHB Charity, donating 1p from each customer transaction in the Plaza Restaurant to a good

city’s new Queen Elizabeth Hospital. “Throughout its decommission from public service we have explored its history as a place of health and social care, and its eventual redundant position.” Ann continued: “We believe this derelict space has become a metaphor for the physical and psychological nature of the human condition. The images – painted and photographic – represent transient impressions, shards of memory, and random observations. “This is an artist’s perspective of the institution. Developed from research into the archives and studies of the abandoned site, the result of this artist collaboration is a collage of images which considers the long held social values in healthcare in Britain with the ever advancing developments in medicine and technology.”

(L-R) Artists Anne Guest and Ann Wilkinson with artwork in atrium

Historic sculpture finds a new home Zoe Weale and manager Ben Foxall with new sandwich display.

cause. From July, customers have been given a token when they pay for their items which they can then choose to donate to a QEHB Charity appeal of their choice. “A large number of our customers come back time and time again,” added Ben, “and from next quarter, we’ll start offering our customers loyalty cards. “The idea is that our customers can earn points as they spend, like the Boots Loyalty Card, which, once they have enough points, they can redeem for a free meal in the Plaza Restaurant.” Ben and his team continue to improve the range of afternoon snacks, including freshly baked cakes, yoghurts and fruit. They are also making enquiries about installing a clock within the seating area. The Plaza Restaurant is open from 07.30 to 20.00 and is located on Level 2 of QEHB.

Delivering the best in care

A distinctive bronze sculpture based on the Good Samaritan parable has found a permanent new home at Queen Elizabeth Hospital Birmingham (QEHB) after more than half a century. The Compassion statue, which depicts one man aiding another, had been a familiar feature for patients, staff and visitors to Selly Oak Hospital since it was erected outside the main outpatients department in 1963. Following the transfer of outpatient services to the new QEHB in Edgbaston, the sculpture was carefully loaded by crane onto a truck in April before being taken away for restoration. The statue was created by sculptor Uli Nimptsch after a commission in 1961 by The Charles Henry Foyle Trust, who donated it to Selly Oak Hospital. The Foyle Trust provided benches for the public and maintained the statue until the hospital’s clinical services moved in 2010. They subsequently made a donation for the cost of relocating the statue to its new location. It has now been restored and given a new home alongside the pedestrian walkway between QEHB and University rail station. Graham Hackett, Estates and Design Manager at University Hospitals Birmingham, which runs QEHB, said: “The Compassion statue holds a lot of affection for people who worked at Selly Oak, visitors and the wider community, so we have effectively moved a large slice of Selly Oak to the new hospital site.”

The sculpture was taken to a firm of conservation specialists to be restored. Mr Hackett added: “There were quite a number of chips which needed repairing, and the statue was also set on bronze dowels set into the plinth which had cracked and needed fixing. But the main restoration work consisted of cleaning and waxing.” As well as planning permission, UHB also needed to obtain consent from English Heritage to relocate the sculpture as the site is located within the Metchley Roman fort site, which is a Scheduled Ancient Monument.

SEPTEMBER 2014 | University Hospitals Birmingham NHS Foundation Trust

Curtain up on training The theatre is coming to University Hospitals Birmingham to help boost the customer service training it provides for its staff. Re-enact, which specialises in bespoke role-play for training purposes, is to deliver two sessions to UHB staff on October 2. The customer service day, which takes place in the Postgraduate Centre, has been organised by the Trust’s Learning and Development Department. The interactive sessions, which run from 9.30am to 12 noon and 1pm to 3.30pm, include character monologues, different scenarios, and group discussions all relating to improving the patient experience. The innovative one-off event, which is open to all UHB staff, is intended as both a fun and informative addition to the successful customer service training that already exists within UHB.

(L-R) Louise Bowlas, Louise Hopton, Goli McGinnell, Claire Brown

Don’t get the flu, we’ll come to you Nurses, doctors and other frontline health professionals will be urged to take up the flu vaccine this autumn as research nurses and senior nurses go out across the Trust to administer the vital jab. Staff who have direct contact with patients will be targeted in the first wave of vaccinations in an attempt to protect vulnerable patients from catching the virus. Throughout October, the Trust’s research and senior nurses will become responsible for their specialist area, ensuring an increased uptake by key staff by administering the vaccine in all clinical areas. Where a ward or department does not have access to a research or senior nurse, the area will be visited by a member of the Occupational Health Team to ensure all frontline staff can have access to the vaccine, which is up to 80 per cent effective at fending off the flu. Any staff that are missed out in the first wave of vaccinations due to being on leave or on holiday will have the chance to attend a number of vaccination sessions held later in the year. However, vaccination isn’t just about keeping your patients and colleagues safe, it’s about protecting your family too. Children and elderly relatives are more susceptible to the flu and the complications it causes. Executive Chief Nurse, Philip Norman, said: “This year, we are encouraging even more of our staff to take up the opportunity of having this vaccination. Vulnerable patients and relatives find it much harder to fight the infection, and pressures created by staff taking leave with the flu can

Getting the vaccine is the best way to help defend our patients, ourselves and our family against the worst of the influenza virus, and to keep staff as healthy as possible. Philip Norman, Executive Chief Nurse also be largely avoided. “Getting the vaccine is the best way to help defend our patients, ourselves and our family against the worst of the influenza virus, and to keep staff as healthy as possible.” Consultant Microbiologist Dr Beryl Oppenheim, the Trust’s Director of Infection Prevention

and Control, said: “The health of everyone is important to us and while many people have previously received the vaccine, it is a seasonal virus that changes from year to year. “Last year’s vaccination numbers were higher than ever, however too many staff still did not get the vaccine which was disappointing. The World Health Organisation says clean water and vaccinations are two things that have the greatest impact on public health – the vaccine works. “To minimise the risk of catching or spreading the flu, the vaccine is a must. You can carry and pass the virus on to others without having any symptoms yourself, so even if you consider yourself healthy, you might be risking the lives of others.” To reduce the risks, staff, patients and visitors should ensure they are washing their hands thoroughly, regularly cleaning surfaces such as desks and keyboards and binning used tissues.

Staff wishing to book a place on either of the two sessions are asked to email: trainingadministration@uhb.nhs.uk or log on to your me@QEHB account.

Become a volunteer Our hundreds of volunteers make a huge difference to our patients and support our staff across the Trust. If you would like to find out more about volunteering with us, please contact us via our website www.uhb.nhs.uk/ volunteers or Telephone 0121 371 6731

Long Service Awards If you have completed 25 years’ service or longer in the NHS you will be entitled to a Long Service Award. For further information contact HR First Contact Team on ext. 51577 for an application form.

Visiting times Visiting times on wards are 2.30pm to 7.30pm daily, including weekends. The general rule is a maximum of three visitors per patient. Children under 16 years are welcome but must be accompanied by a responsible adult. If there are any difficulties with the timings please speak to the nurse in charge. Families and friends are asked to stagger their visiting times to avoid overcrowding.

Nominations are now closed Thank you for your nominations. Look for the shortlist which will be published in the October issue

See www.uhb.nhs.uk for the latest news

University Hospitals Birmingham NHS Foundation Trust | SEPTEMBER 2014

SEPTEMBER 2014 | University Hospitals Birmingham NHS Foundation Trust

Job prospects for young homeless Young homeless people are taking the opportunity to become apprentices as part of an innovative new scheme being supported by the Trust. The Learning Hub, based at UHB, is providing pre-apprenticeship training for 30 homeless people aged 18 to 24, who have been nominated by the St Basil’s homeless charity. The scheme, entitled RISE – Raising Individuals’ Skills for Employment – and funded by Health Education West Midlands, will result in the homeless young people being offered apprenticeships by Sandwell and West Birmingham Hospitals NHS Trust. They will also be able to apply for jobs at UHB as do other Learning Hub trainees. Those trainees offered apprenticeships at Sandwell and West Birmingham will also be offered temporary accommodation in a block of apartments opposite Sandwell General Hospital in West Bromwich. The building, which previously housed Sandwell and West Birmingham staff, has been refurbished after becoming disused. David Taylor, Head of Regeneration at UHB, said: “We strongly support Sandwell and West Birmingham’s proposal to provide apprenticeships and accommodation for homeless young people.

“This is a highly innovative project and certainly one of the first times in the NHS that pre-apprenticeship training, apprenticeships and accommodation have been specifically targeted at homeless people.” He added: “Only two per cent of homeless people are in full-time employment and the average age of death for a male homeless person is 45. So there are really strong economic and health benefits of getting homeless people into work. “UHB is actively supporting this through its Learning Hub by providing a five-week preapprenticeship training programme for 30 young homeless people, funded by Health Education West Midlands. “This is aimed at better preparing them for working in the NHS and reducing the potential drop-out rate during the apprenticeship by providing a better understanding of the NHS, training on job roles and confidence-building, all of which are essential for such a disadvantaged group. The initial results are very encouraging indeed,” he added. The third and final group of homeless young people taking part in the project are due to start their pre-apprenticeship training at the Learning Hub in October. However, it is hoped to continue

Take a decision to quit smoking Smokers have been taking up a challenge to quit the habit for 28 days in a national campaign called Stoptober. Research shows that people who stop smoking for 28 days are five times more likely to stay smoke-free but support and advice is still available for those who choose not to get involved in the October campaign. A wide range of support is available for those people who want to quit but have found it difficult to break the habit. Professionals recognise that it can often take several attempts before a smoker is able to completely quit. For further information about the Stop Smoking Service, including a list of community clinics in your area, call the helpline free on 0800 052 5855. Visit smokefree.nhs.uk for information, support or to find the nearest participating pharmacy for a free Quit Kit. Anyone who is concerned about cancer can visit cancerresearchuk.org.

Shortlist success

Members of the eye clinic team

Eye on top award The eye clinic at Queen Elizabeth Hospital Birmingham (QEHB) has been nominated for a national award after outstanding praise from patients. The clinic’s macular service is in the running for the ‘Clinical service of the year’ award as part of the Macular Society’s Awards for Excellence. The nomination recognises their exceptionally good practice in the care of people with macular degeneration. Age-related macular degeneration (AMD) affects the central vision and is the most common cause of sight loss in the UK. Of the 500,000 people with the condition, 15,000 are estimated to live in the Birmingham area. ‘Clinical service of the year’ is an award for medical staff, teams or services which provide diagnosis or treatment for macular disease, and which demonstrate exceptionally good practice in the care of people with central vision loss. Helen Palmer, Consultant Ophthalmologist, said: “The whole team and I are ecstatic that the service has been nominated for this award. “The entire team works tirelessly in what is an increasingly busy clinic. For our work to be acknowledged by the society and by Professor White is excellent – thank you.” Professor Richard White from Birmingham

the scheme next year with further Health Education funding. Professor Janice Stevens, Managing Director of Health Education England, said: “We are proud to be part of the collaboration in this groundbreaking project that will help support the young people who previously found it hard to gain confidence and self-belief, to enable them to ultimately gain employment and a career in the NHS, through this programme.” Richard Samuda, Chairman of Sandwell and West Birmingham Hospitals NHS Trust said: “There’s real drive and energy around this scheme given the impressive gains achievable in public health where all stakeholders benefit. It encapsulates what integration really means at a practical level.” Jean Templeton, Chief Executive of St Basil’s said the initiative was a response to homeless young people telling them that what they really needed was a home and a job. “The scheme provides support, apprenticeships and accommodation. The innovation is that they will be able to take up an apprenticeship and live in safe, affordable accommodation without recourse to benefits. This is only possible through a whole community approach.”

Stoptober

is affected by macular degeneration and nominated the team for the award. He said: “Helen is not only a very competent consultant ophthalmologist; she is also a compassionate, caring person who is never in a hurry to show me the door. She always finds time to explain the nature of macular degeneration relapses, to demonstrate the OCT appearances, and to answer my questions. She always ensures that I am seen on schedule even if it means squeezing me into an already full clinic or theatre session. “She works as part of a brilliant team. The whole staff – nurses, OCT technician, receptionists and personal secretaries are helpful, friendly and courteous. Talking to other patients it is clear that everyone, like myself, feels grateful and privileged to be cared for in such a pleasant environment.” The team’s nomination will now be handed over to the judges, who will decide on the overall winners and present them with their awards at the Society’s annual London conference on 27 September. Tony Rucinski, Chief Executive of the Macular Society, said: “The Macular Service team at the Queen Elizabeth Hospital Birmingham do an incredible job and we are delighted that they have been recognised for their excellent work.”

UHBFT’s PICS (Prescribing, Information and Communications System) has got through to the final for a national award by E-Health Insider in the best use of IT to promote patient safety category. This rules-based clinical decision support system operates throughout University Hospitals Birmingham (UHB) in all inpatient, outpatient and daycase areas, including ITUs. It supports: full e-prescribing and drug administration for both routine and chemotherapy treatments; requesting and reporting of laboratory investigations; clinical observations and assessments and extensive order communications, including imaging requests and internal referrals. The system is used across 17 specialties and has been continuously developed with input from senior clinicians across the organisation over the past 15 years. It is used by over 4000 staff in UHBFT and processes 32,000 prescriptions and 137,000 administrations each week. In routine use PICS provides point of care

decision support to clinical users, generating relevant information, alerts or alarms appropriate to the situation and to each grade of staff. The system is also used to automate aspects of patient care, such as the rulesbased proposing of appropriate investigations, admission drugs, etc. based on the clinical specifics of each patient, an example being the prescribing of MRSA eradication therapy following a positive skin swab test. The PICS system incorporates extensive local and national clinical guidelines, pathways, and protocols through which it promotes consistency of care and enables sound clinical decision-making. The design is highly parameterised; allowing these functions to be tailored to suit local requirements and can be applied at specialty level where appropriate. The team are delighted to have got through to the final of this prestigious award and to be recognised for the positive impact the inhouse solution is having on improving quality and clinical care across the whole of UHB.

The team who developed the innovative system

See www.uhb.nhs.uk for the latest news

University Hospitals Birmingham NHS Foundation Trust | SEPTEMBER 2014

The Elms Day Nursery, 33 Edgbaston Park Road, Edgbaston, Birmingham, B15 2RS. Tel: 0121 414 8118 The Oaks Nursery, Bristol Road, Selly Oak, Birmingham, B29 6LG. Tel: 0121 414 7999

Places are available at both of our Day Nurseries from September 2014 The Oaks and Elms day nurseries are run by the University of Birmingham and are located less that ﬁve minutes drive from the Hospital. Both nurseries welcome all children - not just those of staff and students at the University.

Both nurseries are OFSTED inspected to “good” and “outstanding” standards respectively. The Oaks is on the Bristol Road in Selly Oak (0121 414 7999) and the Elms Nursery is on Edgbaston Park Road in Edgbaston (0121 414 8118)

Places are available in September 2014. There may be vacancies before this for certain ages: please enquire with the team.

Full details, location information, maps, fees and OFSTED reports are available at www.birminghamdaynursery.co.uk

www.birminghamdaynursery.co.uk

SEPTEMBER 2014 | University Hospitals Birmingham NHS Foundation Trust

QEHB Charity – what we do Thanks to our wonderful supporters we are able to support multiple appeals, getting money to patients and departments where they need it most.

Here’s a tantalising taster of what we’re all about!

QEHB Charity’s Head of Fundraising Justine Davy:

Dermatology booking co-ordinator Chris Gough:

Supporter Gavin Sandford:

“We know there are loads of fantastic causes out there and we’re grateful to everyone who has chosen us. In return for your support we’ll help you fundraise by publicising your activity, organising interviews with press and giving you promotional materials and advice. We’re only too happy to help!”

“QEHB Charity supports the patients I see every day at work which is why I’m passionate about supporting it. I can see firsthand the massive difference even a small donation makes. If every member of staff gave £1 a month imagine how the funds would grow!”

“I was inspired to run 45 marathons in 45 days by the bravery and positivity of patients. I want to raise awareness and as much money as possible and in doing so hopefully I can inspire others to fundraise too.”

Dates for your diary Here are just a few ways you can get involved…

2014 SEPTEMBER

Join QEHB Charity for a run that’s packed full of fun! Cannon Hill Park, Birmingham Want to make the most of this scorching summer and spend time with family and friends? Why not join the Big Birmingham Fun Run and walk, skip, hop, jump or run your way around the three mile route! With free car parking at Edgbaston Cricket Ground and a safe place to leave your belongings, there’s no reason not to join this family-friendly event! Kids can walk the 5K route dressed as their favourite superhero, whilst mums can have a natter with push chairs in tow. Best of all, by choosing ‘QEHB Charity’ when you sign up, you can run for whichever hospital department you wish! For more details please contact Michael Tivey on 0121 371 4852.

2014 SEPTEMBER

The QEHB Charity team

2014 OCTOBER

Dress down Friday, Queen Elizabeth Hospital Birmingham Celebrate Jeans for Genes Day and donate £1 to wear your jeans to work. QEHB Charity, in partnership with Genetic Disorders UK, is offering the chance for patients and staff to get involved in raising money for our £1m Rare Disease Centre Appeal. To rock your favourite skinnies or pull on your best bootlegs, simply donate £1 on Friday 19th September 2014. Although clinical staff unfortunately cannot wear their jeans to work, we would love you to show your support by making a donation and wearing a Jeans for Genes sticker. QEHB Charity Comedy Night Jongleurs Club, Broad Street, Birmingham Join QEHB Charity for a night full of laughter, and help support children with cancer. Tickets for the QEHB Charity Comedy Night cost £8 and include entry, a meal and a night full of comedy entertainment! All monies raised will be donated to QEHB Charity’s VIP Treatment Appeal. For more information or to book your place, please contact Sian Averill on 0121 371 4852.

2014 OCTOBER

Bupa Great Birmingham Run, Birmingham city centre Join us for the Midlands’ leading half marathon which takes place in Birmingham City Centre. Running as part of the QEHB Charity team gives you access to training hints and tips for the race, a pre and post race reception at the Hyatt hotel, just next to the finishing line, and one of our fabulous running tops! To sign up, please contact Justine Davy on 0121 371 4852 or visit www.qehb.org/shop

2014 OCTOBER (L-R) Abi Cligg, Rosie Sanderson, Sian Averill, Justine Davy, Mike Hammond, Michael Tivey, Laura Power, Tasha Bray, Becca Harris

Pub quiz at The Plough, Harborne Are you a secret know-it-all? Perhaps you want to buff up on your general knowledge skills? The Plough Harborne is holding a pub quiz in support of young people with cancer at the Queen Elizabeth Hospital Birmingham. The quiz starts between 8 and 9pm. Come along and show your support, and remember to bring the friends with the biggest brains!

To make a donation to any of the appeals mentioned please visit www.qehb.org or contact the charity’s team on 0121 371 4852

University Hospitals Birmingham NHS Foundation Trust | SEPTEMBER 2014

SEPTEMBER 2014 | University Hospitals Birmingham NHS Foundation Trust

RESEARCH NEWS

BHBN Radio schedule

Cancer patients to benefit from project

Monday 12noon-1pm The Light Lunch 3pm-4pm 6pm-7pm 7pm-8pm 8pm-10pm

Tuesday 12noon-1pm The Light Lunch 3pm-4pm

Leading breast cancer charity Breakthrough Breast Cancer has teamed up with University Hospitals Birmingham NHS Foundation Trust (UHB) to help highlight areas of good practice and identify areas in which services could be improved for local breast cancer patients. Breast cancer is the most common cancer in the UK, with around 50,000 women and around 400 men diagnosed each year, and whilst breast care across the country is generally very good, there is always room for improvement. The Service Pledge initiative will see Breakthrough work collaboratively with University Hospitals Birmingham over the next year during which time patients will be given a platform to voice what matters most to them, ensuring that they receive the highest possible standard of care in the future.

Through patient questionnaires and workshops, improvements will be identified following which the hospital will publicly commit to implementing a range of changes, as a promise to their patients that they can expect the best possible care. Since first launching in 2003, Breakthrough’s Service Pledge for breast cancer has revolutionised expectations for over 30,000 breast cancer patients at more than 50 hospitals across the UK. It is now being rolled out across a further 10 hospitals, including UHB. Catherine Wood, Senior Involvement Officer at Breakthrough Breast Cancer, said: “Patient engagement is at the heart of this initiative; through this, we can make a real difference to the lives of breast cancer patients across the UK,

and the friends and families that surround them. “In order to ensure their needs are met, and that the best possible care is provided, it is imperative that the voices of these patients are listened to and acted upon.” Angela Barber, from Somerset, who was first diagnosed with breast cancer in 2011, will be acting as a patient advocate for the Service Pledge. She said: “I’d like to give something back, both to the hospital team and other people like me in the area. If I can help improve things, if even only a little bit, then that would mean a lot.” Paula Mitchell, Lead Cancer Nurse at UHB, said: “We are committed to working with our patients to develop and improve services to provide best in care.”

R H Sage Surgical Audit Prize

Sankey Research Prize

Dr James Winchester, FY1 CDU, QEHB was awarded the 2014 University Hospital Birmingham R H Sage Surgical Audit Prize at the presentation. The four presenting candidates are all to be congratulated for reaching the shortlist. James won the prize for his excellent presentation entitled ‘Group and save sampling in routine arterio-venous fistula surgery’. The presentation held in the Education Centre, is part of the regular UHB Grand Round Thursday lunchtime meetings.

The prestigious Sankey Research Prize has been awarded to Dr Ian Rowe, NIHR Clinical Lecturer & Honorary Specialist Registrar in Liver Medicine. The four presenting candidates are all to be congratulated for reaching the shortlist. Ian won the prize for his excellent research presentation entitled ‘Scavenger receptor B-I antagonist ITX5061 modulates early HCV kinetics and viral genetic diversity in patients undergoing liver transplantation ‘. The presentation, held in the Education Centre, is part of the regular UHB Grand Round Thursday lunchtime meetings.

Elevator Zone – Bubba the Loungehound The Tea Time Show – David Moore Hospital Requests – Claudia Wilde The Evening Show – Dale Hobson

6pm-7pm

Elevator Zone – Bubba the Loungehound Hospital Requests – Ciaran Fitzpatrick

7pm-8pm

Easy Listening – Kelly Howell

8pm-10pm

The Evening Show – Paul Millington

Wednesday 12noon-1pm The Light Lunch Elevator Zone 3pm-4pm – Bubba the Loungehound Words and Music 6pm-7pm – Brian Henderson Hospital Requests 7pm-8pm – Donna Joseph The Evening Show 8pm-10pm – David Elliott

Thursday 12noon-1pm The Light Lunch Elevator Zone 3pm-4pm – Bubba the Loungehound The Tea Time Show 5pm-7pm – Ben Selvan Hospital Requests 7pm-8pm The Evening Show 8pm-10pm – Chris Friday

Friday 12noon-1pm The Light Lunch Elevator Zone 3pm-4pm – Bubba the Loungehound Pick and Mix 6pm-8pm – Brendan Delaney The Evening Show 8pm-10pm – Bill Waldron 10pmThe Rock Show midnight – Brian Swann *CBSO Concerts when broadcast are on Friday at 7:30pm*

Saturday 7am-9am 9am-11am 11am-1pm (L-R)Consultant Mr Malcolm Simms, Chairman, Dr Peter Deutsh, runner-up, Dr James Winchester, winner, and Dr Sarah Lort and Dr Amit Anand, both runners-up

Runners up Alastair Beaven and Dr Daniel Cooper, winner Dr Ian Rowe , Chairman and Consultant Dr Alfred White and runner-up Iain Smith

Weekend admissions study The Trust is taking part in a nationwide study to assess the impact of increasing levels of specialist care for emergency, weekend admissions. The Trust is one of 126 NHS Trusts in England taking part in the HiSLAC (High-Intensity Specialist Led Acute Care) project, which is also based in the old Queen Elizabeth Hospital. In June, HiSLAC asked consultants and specialists to complete a short anonymised survey to contribute to a nationwide ‘snapshot’ of care provided for emergency hospital admissions. More than 30,000 NHS staff were asked if they were delivering direct patient care on two given days: Sunday 15 and Wednesday 18 June. Over the next three years, the study will look

more closely at the impact on patient care and the cost effectiveness of increasing specialist cover at weekends. The study will evaluate aspects of policy change following from NHS England’s National Medical Director Sir Bruce Keogh’s announcement last December, to drive seven day services across the NHS. Work undertaken by NHS England pointed to a significant variation in outcomes for patients admitted to hospitals at the weekend; weekend admission affected mortality rates, length of stay, re-admission rates and patient experience in general. HiSLAC is funded by the National Institute for Health Research (NIHR). Based at the

University of Birmingham, the project is supported or endorsed by NHS England, NHS Confederation, Academy of Medical Royal Colleges, NHS Improving Quality, College of Emergency Medicine, Society of Acute Medicine, Royal College of Physicians, Faculty of Intensive Care Medicine, Royal College of Anaesthetists, University Hospitals Birmingham NHS Foundation Trust and the Universities of Birmingham, Leicester, Warwick, and Brunel. For more information on The HiSLAC Project see www.hislac.org or follow the study’s progress on Twitter @HiSLACProject.

1pm-2pm

2pm-6pm

Weekend Breakfast – Dave Horton/Olly Brown (Alternate Weeks) BHBN Gold – Colin Monnaf The Frock Show – Sarah Morris Queen Elizabeth Hospital Military Ward Requests – Michelle Woodhouse BHBN Birmingham Sport – Live kick by kick commentaries of the local teams Sponsored By

Chiltern Railway Mainline

6pm-8pm

Saturday Disco – Marky B

8pm-9pm

Saturday Alternative – Olya Jeneson

9pm-10pm

BHBN Reggae Selection

Sunday 9am-11am 11am-1pm

Laid Back Sunday – Bill Waldron Kitch & Kool – Brendan Delaney

1pm-3pm

Martyn Williams

3pm-5pm

Hospital Requests

5pm-8pm

Olly Brown’s Sunday Get Together

8pm-9pm

BHBN County Show

9pm-10pm

Music From Stage & Screen

10pm

Classical Collection

See www.uhb.nhs.uk for the latest news

University Hospitals Birmingham NHS Foundation Trust | SEPTEMBER 2014

World of opportunities: Your University Hospitals Birmingham is a great place for nurses to work, which is why the Trust is always keen to recruit experienced Band 5s who would like to pursue a career here. There is no limit to the opportunities available for our nursing staff, no matter how high up the ladder they wish to go. As these personal stories show, the career pathway can take experienced nurses into a research role, a Senior Sister/Ward Manager in critical care or elsewhere, or even progress further to become an Associate Director of Nursing.

Jack Richards

Gayle Williams

Jack Richards. Ward Manager on Ward 411 for Neurology and Neurosurgery Aged 27, Jack began his career in October 2008 when he joined UHB as a newly qualified Band 5 staff nurse following completion of his studies at the University of Birmingham. The majority of his work placements during university were at University Hospitals Birmingham. He became a Ward Manager in 2013 after completing his own professional development path. This involved the completion of a number of training courses including sickness and absence, performance management, risk management, and an action-centred leadership programme, among others. In 2010, Jack successfully applied for a Band 6 position which saw him move from the old Harborne Oncology Ward in the QE Hospital to the Acute Oncology Ward 622 in the new hospital. Then in 2012, after his Ward Manager left, he became a seconded Band 7 for six months, before later taking up another half-year secondment as Ward Manager on Ward 411. After his latest secondment he was offered the job on a permanent basis. “It was always my intention to become a ward manager so I have done a lot of training, particularly over the last two to three years, in order to achieve this. “It is something I chose to do to achieve my career goal. “I love making a difference to patients and wanted to lead a team that does that. It is hard work but I enjoy the challenge.” Jack added: “Anyone who wants to do this job would need to be strong-willed, enthusiastic, passionate for the job, and be someone who is very committed.”

Gayle Williams – Site Manager Aged 42, Gayle spent five years as a senior care assistant at a residential home before joining UHB as a healthcare assistant, working in emergency admissions in the old QE. After twoand-a-half years, she began her nurse training at the University of Birmingham, qualifying as a Band 5 adult nurse in 2001. During her studies, she worked as a part-time bed manager at the QE. Less than three years after qualifying, Gayle became a Band 6 junior ward sister working predominantly in emergency surgery, and then CDU with the move to the new QEHB. She has been working in her current Band 7 role as Site Manager for two-and-a-half years. “I have always done lots of training, mainly short courses at university such as High Dependency, Pain Management, Mentors and Assessors course, as well as all my clinical courses. “What I love about my job is the diversity and variety of the role, with no two days the same. It is all about supporting the staff on the wards and managing emergency flows through ED and CDU on a day to day basis. “The qualities needed for a role like this are patience, being able to think on your feet because you have to make very quick decisions, and also empathy for the patients.”

Delivering the best in care news@QEHB 2014_9_Sept.indd 10-11

Emma Donovan

Roberta Batchelor

Emma Donovan – Lead Professional Development Practitioner Aged 29, Emma has largely enjoyed a career in theatres since qualifying as a Band 5 nurse at the University of Birmingham in 2006. She moved to theatres in 2008 to work in neurosurgery before switching to recovery for six months in 2010. Emma was promoted in 2011 to a Band 6 role as Theatres Professional Sister. Then, after 18 months, she became a Band 7 in Burns & Plastics theatres before taking on her current role, also a Band 7, in February 2014. She said: “I took on new learning opportunities all the time, both internally and externally. Theatres also do a lot of work with Health Education England in providing education that ensures our staff are of the highest quality. “I wanted to work in theatres because it is so diverse. “We have a number of specialities, we are a trauma centre, and we run 24 hour emergencies. We have 40 theatres at the moment and the service continues to expand. “You get so much exposure to so many different things.” Emma’s new role means she is the recruitment manager for theatres and is also in charge of internal staff rotation for theatres. In addition, she writes the policies and procedures for theatres and manages performance across theatres as well as supports colleagues at UHB’s ‘buddy’ hospital, George Eliot in Nuneaton. “It gives you a good insight into future workforce planning, and advances in care and research.” She said: “I would encourage anyone to come into theatres. “But they need to be great team workers, effective communicators, adaptable to change, and deliver the highest possible patient care. They also need to be self-motivated in their own learning and have a willingness to develop others.”

Roberta Batchelor – Senior Sister/Ward Manager on Ward 302 Aged 54, Roberta has gone from a hospital cleaner to her current Band 7 role. She joined UHB 33 years ago, commencing her domestic duties at Selly Oak Hospital in September 1981. She previously worked in a burger restaurant but was encouraged to try the NHS by her nurse mum. After six months as a domestic, Roberta successfully applied to become an auxiliary nurse. After 13 years, she took advantage of the introduction of new Level 2 and Level 3 National Vocational Qualifications for Healthcare Assistants. “The qualification gave you an entrance into university and the Trust paid for me to go to the University of Central England, now Birmingham City University. “I became the first person in the hospital trust to be seconded. I was at university fulltime for three years, but the Trust continued to pay my wages all the time I was there.” Roberta qualified as a Staff Nurse in 1999 and went to work in burns, plastics and trauma. She also initiated the Admissions Lounge. At the same time, Roberta did a part-time Honours degree in Hospital Management and Leadership over two years at Birmingham City University. In 2010 she became a Clinical Nurse Specialist in Falls and Fracture Prevention, and then applied two years later for a Senior Sister role. Roberta, who has completed several modules of a Masters degree in Patient Experience, said: “I have taken every opportunity I can to progress. “This Trust gives lots and lots of opportunities and I have taken advantage of them.” Roberta said she switched roles to become a Senior Sister/Ward Manager because she missed the wards and the patients. “I have a massive care, passion and responsibility for my job. I like things done right and I am a very strong advocate of the values of the Trust; respect, innovation, honesty, and responsibility. “Ward 302 is a new ward and new area, but I love my team and know I have a good team. “For someone to be able to do this job they would need to be very professional in what they do. They would have to be firm but fair and treat everyone with dignity and respect. My philosophy is never look down on anyone unless you are picking them up.”

This Trust gives lots and lots of opportunities and I have taken advantage of them. I have a massive care, passion and responsibility for my job. I like things done right and I am a very strong advocate of the values of the Trust; respect, innovation, honesty, and responsibility. Roberta Batchelor, Senior Sister/Ward Manager on Ward 302

SEPTEMBER 2014 | University Hospitals Birmingham NHS Foundation Trust

r chance to join our team

Julie Tracey

I qualified as a nurse in 2006 after coming in three years earlier as a cadet as part of a scheme… The cadet programme was aimed at people without a medical background who wanted to go into nursing. Michel Ernstzen, Band 5 nurse

Julie Tracey – Associate Director of Nursing, Division A With QEHB taking shape, Julie took on an Julie qualified as a Staff Nurse, equivalent to a operational nursing role within Corporate current Band 5, in 1982 from the old Queen Nursing which included coordinating the nursing Elizabeth School of Nursing. workforce for the new hospital. Her first post was in renal at the old QE In 2007 she became Associate Director of Hospital, starting on permanent nights before Nursing in Corporate before being seconded to moving onto mixed days and nights. her current role in 2009, which then became Julie took the opportunity to complete a permanent 18 months later. six month, nationally recognised renal course Throughout her career, Julie says she has away from QE, before returning to work in the taken up opportunities to progress that have haemodialysis unit. been available, which included a Kings Fund She was promoted to Junior Sister in 1988 and Leadership course in 2002. then progressed further to the equivalent of a She says of her current senior role: “I enjoy Band 7 Senior Sister to run the haemodialysis unit. being in an operational management post During her time on the unit, Julie ran the home responding to different situations, being part haemodialysis programme which enables patients of the Divisional Management Team and to have this treatment in their own home contributing to the Nursing strategy. She then returned to the renal ward and was “Predominantly I enjoy the job because of the responsible for its move from the ground to the ability to influence patient care, supporting staff fourth floor of the old QE. and maintaining and improving standards.” Julie was seconded to Clinical Service So what qualities would be needed to take on Development as a Service Planner during which such a role? she was involved in arranging cancer peer review “I think you have to motivate, develop and visits, as well as some initial work in planning support, have empathy and be compassionate, but patient flows for the new QEHB. also be flexible and be a good communicator.” Then, after returning to be renal ward manager, she enjoyed a further secondment in helping to create a revised patient pathway for renal patients, including developing an acute renal care area. A further move into management saw Julie successfully apply to become Clinical Practice Manager for renal, urology and dialysis, before taking on the role of Senior Nurse for renal and urology in 2004.

Predominantly I enjoy the job because of the ability to influence patient care… Julie Tracey

Rachel Ernstzen (right) with husband Michel, son Ben and daughter Beth

The Ernstzen family Rachel Ernstzen – Night Coordinator Aged 46, Rachel qualified as a registered general nurse at the Queen Elizabeth School of Nursing in 1988. She initially worked as a Band 5 equivalent nurse on a surgical ward, before moving to the emergency admissions unit at the QE a year after qualifying. After spells working in intensive care and general medical, Rachel made the switch to night services in 1991, and was later promoted to her present role of Night Coordinator. She said: “I manage the night service team, which basically runs the hospital at night; managing wards, managing staffing, running the front door, and looking after acute patients. “I think it’s one of the best jobs in the Trust because you can be a manager but also have a lot of patient contact.” Rachel said training had played a key part in her progression from a general nurse to Night Coordinator. “I voluntarily did a diploma in nursing at Wolverhampton in 1995 with the aim of progressing my career. “It was a one-year part-time course, which was paid for by the Trust, but I then did one more module in pain management at Birmingham City University which topped my diploma to a degree. “There have always been education opportunities as I have gone along.” Rachel said an attraction of her current job was the night work but she said nurses looking to do a similar role also needed to be a good

communicator, a skilled nurse, flexible, able to get on with a wide variety of people, and able to adapt to a varying set of circumstances. Husband Michel Ernstzen, 52, is a Band 5 nurse working in intensive care in WCCA. “I qualified as a nurse in 2006 after coming in three years earlier as a cadet as part of a scheme run by South Birmingham Health Authority. The cadet programme was aimed at people without a medical background who wanted to go into nursing. It was paid by South Birmingham.” Prior to joining the nurse cadet scheme, Michel had spent 10 years working in a bakery before going into the telecoms industry. He also spent a couple of years at car maker Rover, working on the track at the former Longbridge plant, before coming to UHB. Daughter Beth Ernstzen, 20, is working as an auxiliary nurse on CDU having joined Locate three years ago. She obtained her current fulltime job in September 2012. Son Ben Ernstzen, 18, joins Locate as a housekeeper on August 18 this year after completing the first year of his product design degree at Nottingham Trent University. And Rachel’s niece, Michelle Bates, 40, has also recently joined Locate as a healthcare assistant in CDU while doing an Access to Midwifery course at Birmingham City University.

To make a job application All vacancies, including bank vacancies, are advertised on the NHS Jobs website www.uhb.nhs.uk/jobs If you visit the website and register (it is free), you can set up search criteria and whenever vacancies are posted the NHS Jobs website will notify you so you can submit an application. For each vacancy there will be a specific person to contact. This will be detailed in the advert. For more general enquiries applicants can email: RegisteredNursePractitionerRecruitment@uhb.nhs.uk We check the inbox regularly and will respond to an enquiry within two working days. Alternatively, you can call Anne-Marie Garvey, nurse advisor for recruitment, on 0121 371 6629. For further information on working at our Trust please contact the following staff ■ Theatres: Emma Donovan, Lead Professional Development Practitioner – 07788 339792 ■ Critical Care: Helen Gyves, Matron Critical Care – 0121 371 2778 ■ Critical Care: Joanna Gallimore, Lead Professional Development Sister, Critical Care via Email: joanna.gallimore@uhb.nhs.uk ■ Division D: Sue Sharp – Professional Development Sister, Division D – 07825 274017 ■ Division B: Sara Bardell – Professional Development Sister, Division B – 07919 572719 ■ Division C: Allison Page – Deputy Associate Director – 07920 594850

See www.uhb.nhs.uk for the latest news 26/08/2014 16:06

University Hospitals Birmingham NHS Foundation Trust | SEPTEMBER 2014

Practice development: Working together to improve patient care Did you know?

That staff may need to wear face protection when providing some aspects of care to patients: ■ Face protection is available for staff to wear if a staff member thinks that their face may be splashed with a patient’s body fluids or with chemicals during a procedure. ■ Full face protection includes: face visors, or goggles or protective glasses worn along with masks. With other personal protective equipment such as aprons, gloves and gowns; face protection is an important part of reducing the risk of cross infection between patients, staff and members of the public. For further information please speak to a member of ward staff. Hospital staff can find out more details about protective equipment, including face protection, when and how to use it in the Trust’s Procedure for Protective Equipment (available on the Trust intranet), or by contacting the Infection Prevention and Control Team.

Maternal hepatitis: Supporting women Hepatitis B is a viral illness which can affect patients physically, socially and psychologically. During pregnancy it is possible to pass on the hepatitis B virus to the unborn baby. Joanne Caines, a Clinical Nurse Specialist in Hepatitis, can help pregnant women to make choices for their own health and that of their unborn child. Joanne is a member of the Hepatitis Clinical Nurse Specialists team working within the Trust, who provide care for patients with Hepatitis B and C. She is both a registered nurse and a registered midwife who joined the Trust in 2013. Working under the supervision of Professor Mutimer, a consultant in Liver Medicine, Joanne has developed and expanded the Maternal Hepatitis Service. The service is specifically for pregnant women who have tested positive for Hepatitis B during routine antenatal screening. If there is an opportunity, she will meet with women alongside their hospital midwife in an antenatal clinic. This helps to break the ice and ensures women know in advance who they are coming to see at UHB and why attending their appointment is so important. Joanne aims to see women in her nurse-led clinic within 4 weeks of them receiving their positive hepatitis B result. She has also introduced a follow up service, seeing women again during the pregnancy as well as 3 months after the baby’s birth. Joanne is also available on a confidential

helpline if expectant or new mothers need further support or information between appointments. During the nurse-led clinic appointments Joanne provides detailed health education and advice about Hepatitis B and the need for specialist assessment. If the woman attending needs an interpreter, wherever possible professional female interpreters are used, and women are given literature in a format or language they can read and understand. Joanne also takes a detailed history before taking blood tests to assess the Hepatitis B virus and how it is affecting the liver. Joanne shares all blood results with women at their follow up appointment and is able to explain the most likely course of follow up or any treatment required. Joanne works closely with maternity services at Birmingham Women’s Hospital to meet the needs of her patient group. She also uses her midwifery experience when telling expectant mothers about other services which they may find beneficial. Since developing and expanding the Maternal Hepatitis Service, patient attendance at appointments has improved and now achieves almost 100 per cent attendance. Joanne believes this is a result of providing prompt clinic appointments soon after women find out they are Hepatitis B positive, in addition to offering

a flexible approach wherever possible to fit in with school hours and antenatal clinic. Also pregnant women and new mothers like being able to see the same person each time they come to clinic and the continuity of care the service offers. If you would like any further information about Joanne’s maternal Hepatitis B clinics, please contact her on: 0121 371 4604 or joanne.caines@uhb.nhs.uk

Groups offer help: Patients, families and staff can turn to support from a range of groups at the Trust ALOPECIA Impartial information and mutual support to cope with hair loss Contact Jenny: 07760 95885, 0121 440 5794, or email jen@araucaria.demon.co.uk, www.alopeciaonline.org.uk ANN CONROY TRUST Support and education for patients living with Syringomyelia and Chiari malformation. www.annconroytrust.org Tel: 0300 111 0004 BECHET’S SYNDROME SOCIETY Helpline: 0845 130 7329. Email: Info@bechetsdisease.org.uk. Website: www.bechets.org.uk. Birmingham group contact: 07886 304018 or email: anishaz@hotmail.co.uk BIRMINGHAM ARTHRITIS RESOURCE CENTRE The resource centre is located at Birmingham Central Library, Chamberlain Square, Central Birmingham. Tel: 0121 464 2708 Email: barccentre@bham.ac.uk or Website: www.barc.org.uk BREATHE EASY - THE SUPPORT NETWORK OF THE BRITISH LUNG FOUNDATION For everyone living with lung disease. Birmingham South Group meets monthly at Moseley Hall Hospital 2-4 pm. Contact BLF Direct on 03000 030 555 or go to www.blf.org.uk BRITISH ACOUSTIC NEUROMA ASSOCIATION (BANA) BANA’s friendly West Midlands group meets 3 or 4 times a year for mutual support, information exchange and talks by specialist guests. Group contact: Janet Mercer janet@bana-uk.com Tel: 0121 604 2454. National website & headquarters: www.bana-uk.com Tel: 01623 632143 BRITISH SJOGREN’S SYNDROME ASSOCIATION Support group for sufferers of the auto-immune rheumatic disease. Tel: 0121 455 6532. BUSY B’S Support group for people with stomas and bowel disease. Tel: 0121 627 8343. CYSTITIS & OVERACTIVE BLADDER FOUNDATION Advice line: 0121 702 0820. Email: info@cobfoundation.org and website at www.cobfoundation.org DIABETES UK Has regularly support group meetings in King’s Heath for people with diabetes, family members and friends. For further info see www.diabetes.org.uk/In_Your_Area/Midlands and follow link to Birmingham or email racheltier@btinternet.com DIGNITY IN CARE SUPPORT GROUP The group run the Memory Lane Cafe for patients with cognitive impairment and their carers. Cafe is open Wednesday afternoons. Email: memorylanecafe@uhb.nhs.uk, www.dignityincare.org.uk D.I.S.C (DEMENTIA INFORMATION AND SUPPORT FOR CARERS) A service offered specifically for CARERS of people with confusion and memory (DEMENTIA) problems. Tel: 0121 452 1152. Email: carers@discbirmingham.co.uk www.discbirmingham.co.uk GET-A-HEAD Fundraising and support group for patients who have had head and neck cancer. 0121 371 5046 www.getahead.org.uk

GROWN-UP CONGENTIAL HEART PATIENTS’ ASSOCIATION Supports young people and adults born with a heart condition. Tel: 0800 854 759. HEADSTART BIRMINGHAM Aneurysm and Arteriovenous Malformation Support Group Meetings are held on the first Friday of the month between 7pm and 9pm. Seminar room in outpatients dept at QEHB. Contact: Patricia Hewlett – 0121 459 7147. HEADWAY Acquired brain injury drop in service. Wednesdays 1.30pm4.30pm wards 407, 409 & 411. 4.30pm-5.30pm Second floor restaurant, Queen Elizabeth Hospital. Tel: 0121 457 7541. HAEMATOLOGY SUPPORT GROUP Meeting at the Centre for Clinical Haematology on a monthly basis for information, social events, friendship and mutual support. Tel 07766 875111 or email: Haematologys@yahoo.co.uk. HAEMOCHROMATOSIS WEST MIDLANDS SUPPORT GROUP Offering support and raising awareness. We hold regular local meetings. Tel: 0121 457 8986, Email: info@Haemochromatosis WM.org.uk, Website: www.HaemochromatosisWM.org.uk HOME FROM HOSPITAL CARE Free support to Birmingham patients on discharge from hospital Including information, shopping, befriending and respite care. Tel: 0121 472 4499. INSULIN DEPENDENT DIABETES TRUST Listening to people with diabetes and their carers. Tel: 01604 622 837. Email: enquiries@Iddtinternational.org or website www.iddtinternational.org KIDNEY PATIENTS’ ASSOCIATION Runs local groups across the West Midlands. 01922 644982, flintnf@aol.com, www.kidneymatters.co.uk LARYNGECTOMY SUPPORT GROUP Meets monthly at British Legion social club, Quarry Lane, Northfield. A patient led group. Organised speakers at each session. Tel: 0121 627 2360 or 0121 627 2248. LET’S FACE IT Support group for people with any form of facial disfigurement Tel: 01843 833 724. MILITARY PATIENTS Military patients will be visited by a representative from the Royal Centre for Defence Medicine (RCDM) who will attend to their administrative, welfare, pastoral and spiritual needs. NATIONAL RHEUMATOID ARTHRITIS ASSOCIATION Birmingham group at www.brasg.org.uk, Heart of England group contact 01628 823 524, national website: www.nras.org.uk OESOPHAGEAL PATIENTS ASSOCIATION (OPA) National charity offering support and information to patients and carers affected by oesophageal and stomach cancers. Birmingham group hosts two meetings per year. For information contact 0121 704 9860, email: enquiries@opa.org.uk Website: www.opa.org.uk PAIN FATIGUE SUPPORT Meets first Thursday of the month. Noon to 2pm, Erdington Methodist Church. Tel: 0300 330 0640. Email: painfatiguesupport@hotmail.co.uk.

PATIENTS’ READING GROUP Meets Tuesdays, Weoley Castle Library. 2pm-3.30pm. To book call 0121 464 1664. PITUITARY FOUNDATION This group for patients, carers and friends meets at the Morris Centre Club, QEH, on Saturday mornings 3 or 4 times a year. Contact: 0845 450 0375 www.pituitary.org.uk QE LIVER TRANSPLANT SUPPORT GROUP The group meets at 7.30pm on the 3rd Monday of every month (except July and August) in the Faith Centre, Meeting Room level 1 QEHB. Tel: 0121 627 2089 or 01902 679333 (after 7.30pm). ROY CASTLE LUNG CANCER SUPPORT GROUP Held 1st Tuesday of every month, Birmingham Heartlands Hospital. Tel: 0121 424 1433 Contact: Lynne Reaper. THE NATIONAL OSTEOPOROSIS SOCIETY The National Osteoporosis Society runs a local support group based in Birmingham. Tel: 0121 429 7366 www.nos.org.uk THE STROKE ASSOCIATION Supporting people affected by stroke. Tel: 0303 303 3100 (Mon-Fri, 9am-5pm) Email: info@stroke.org.uk www.stroke.org.uk TINNITUS Practical support and advice for sufferers including group sessions and newsletters. C/o Birmingham Institute for the Deaf, Ladywood Road, Edgbaston, Birmingham, B16 8SZ. Eileen: 01384 831032. Email info@tinnitusbham.org.uk TRACHEOTOMY SUPPORT New group for patients following tracheotomy. 0121 627 2248. VASCULITIS SUPPORT GROUP WEST MIDLANDS (VSGWM) Support group for sufferers of Systemic Vasculitis (e.g. Wegener’s granulomatosis) as well as support for carers. The VSGWM circulates useful information and ideas, with friendly meetings held at least once a year. 0121 243 5621. WEST MIDLANDS BRAIN TUMOUR SUPPORT GROUP Boardroom, Main Building, Old Queen Elizabeth Hospital, Edgbaston. Meets third Monday of the month, noon to 2pm. Contact Sue Wreglesworth on: 0771 7175 236. Email: sue.wreglesworth@braintumouruk.org.uk WILSON’S DISEASE SUPPORT GROUP - UK National charitable group offering support and information to patients with Wilson’s disease and their families across the UK. For information and local support contact jerry@wilsonsdisease. org.uk or visit our website www.wilsonsdisease.org.uk YOUNG ADULTS CANCER SUPPORT GROUP Is run by a group of young adult cancer patients to offer support for people who have similar needs. No strict age limit but current members in their 20s, 30s and 40s. Meetings usually held last Wednesday of month at The Plough, Harborne. Contact Vicky Stock on: 0784 589 7760. Email: stock.vicky@yahoo.co.uk Steps have been taken to ensure this information is up to date but please contact the group directly before undertaking a journey. Support group coordinators can email revisions to their entry to: communications@uhb.nhs.uk. Please mark the email – support group revision.

SEPTEMBER 2014 | University Hospitals Birmingham NHS Foundation Trust

University Hospitals Birmingham NHS Foundation Trust | SEPTEMBER 2014

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SEPTEMBER 2014 | University Hospitals Birmingham NHS Foundation Trust

(L-R) Catherine Elliott – Head of Physiotherapy Services, Janet Hallam – Clinical Lead Physiotherapy In Patients, Professor Karen Middleton – CEO, CSP, Lynn Lord – Clinical Lead Physiotherapy Outpatients

(L-R) Lt Colonel Sandra Williams, Lt Louisa Knox, Professor Karen Middleton, Cpt Preena Patel

VIP impressed with QEHB physio team Professor Karen Middleton, Chief Executive Officer of the Chartered Society of Physiotherapy, told an audience of UHB phiosotherapy staff that she was “absolutely impressed” with what she had seen during a day-long visit to the Trust’s Therapy Services department. Tweeting on her train journey home, she said: “The day was fantastic, my staff were quite overwhelmed, it was nothing like they had experienced before. I was really very impressed by everyone and really would love to see some national awards coming your way! You’ve set a high bar for my future visits.” Prof Middleton met a range of staff during the visit on Thursday August 14 to see how members of the physiotherapy service work with the wider multi-disciplinary team across the hospital to deliver the best in patient care to support recovery and improve outcomes.

During a series of afternoon presentations a newly-commissioned video showcasing the range and breadth of the physiotherapy team earned a round of applause when it was shown to a packed audience at the Post Graduate Centre. Earlier, Prof Middleton had visited the Young Persons Unit where she said she was “really impressed with how everything is centred around not just the patient but the person”. Yvonne Pettigrew, Associate Director for Allied Health professionals and Head of Therapy Services at QEHB, who hosted the visit with Catherine Elliott, Head of Physiotherapy Services, said: “It was a successful visit with some very positive feedback. We have strong leadership and it really made me very proud of the whole team.” Prof Middleton was appointed Chief Executive of the Chartered Society of Physiotherapy (CSP)

Project flu buster Sixth form student Wakaas Janjua, who attends King Edwards Five Ways, wanted to highlight the value of raising awareness about reducing the risks of spreading germs. He writes: “Primary school pupils are often absent from school because of the common cold or flu. “If only the spreading of germs could be hindered; this led me to create ‘Project Flu Buster’, an initiative dedicated to increasing the level of hygiene in primary schools across

Birmingham. A team of sixth formers set up interactive workshops across several primary schools. “This included a presentation with fun and interactive activities including demonstrations of ‘Catch it, Bin it, Kill it’ by the pupils and the use of a spray and red dye to imitate a sneeze.” Wakaas continues: “This project was a great experience and it was immensely satisfying to witness pupils leave our workshop with a much greater awareness of the spreading of germs.”

Project Manager Wakaas Janjua and Asim Ekbal, Aleem Husain, Hamin Lee, Arjun Ajithkumar and Rajat Bardwaj (back) with the pupils

in February 2014. The CSP represents 52,000 physiotherapists in the UK. The largest of the QEHB’s Therapy Services is Physiotherapy. Employing just over 100 registered physiotherapists and 25 clinical assistant support staff, the Physiotherapy service delivers clinical care throughout the hospital to both inpatients and outpatients. There are six RCDM Physiotherapists attached to the service who work alongside the civilian staff. There is an average of 1600 new inpatient contacts and over 7000 follow-up inpatients per month. The physiotherapy outpatient service at QEHB treats an average of 320 patients a day, making this one of the busiest services of its kind. The majority of physiotherapy outpatients are specialty consultant patients, with a smaller number of GP referred patients, for whom QEHB is their local centre of choice. The service

(L-R) Back: Samantha Reuben, Andrew Rhodes, Professor Karen Middleton, Debbie Bloomer, Neakel Williams, Front: Emma Steele, Naomi Britton, Maxine Thompson

has particular expertise in the treatment of complex musculo skeletal presentations and in the management of long term neurological conditions. As a Major Trauma Centre, the QEHB treats some of the most serious casualties from across the region and beyond, many of them polytrauma victims needing several specialties from the point of admission through to discharge and continued rehabilitation. A service redesign to meet MTC requirements means that physiotherapists start an initial rehabilitation prescription within the first 24/48 hours of an MTC patient arriving. This guides their initial treatment but also their ongoing care, including information necessary for subsequent receiving hospitals and external agencies. For more information: www.uhb.nhs.uk/physiotherapy.htm

Your chance to support Trust work Around 33,000 more people have signed up to have their say about how their local foundation trust is being run including thousands at our Trust. In findings, released by the health sector regulator Monitor, it was revealed that there is ongoing support from patients, carers, members of the public and foundation trust staff who are all eligible to become members of foundation trusts. Members are able to have more of a say on how hospitals and other services are run, can vote for governors to act on their behalf and can share their experiences with trust management. In 2013 patients and visitors pledged to support Queen Elizabeth Hospital Birmingham (QEHB) – which is run by UHB – by signing up and, as a result, 4,636 new members (including staff members) joined the Trust over the year. Members are invited to free monthly health talks, receive our membership magazine, ‘Trust in the Future’ and can access a range of NHS discounts on high-street brands and leisure activities. In March 2014, there were 2,231,708 members of foundation trusts in England. Of

these, 1,567,198 were patients or members of the public. This compares with 2,198,943 foundation trust members in March 2013 (of whom 1,555,995 were patients or members of the public). Professor Hugo Mascie-Taylor, Executive Director of Patient and Clinical Engagement at Monitor said: “Becoming a member of a foundation trust is one way for patients to have a say in how their local NHS services are run. “It gives them the chance to vote on their representatives on the Council and influence the decisions management take, so it is great news that more people are becoming members. “I would encourage everyone to get in touch with their local foundation trust to find out how they can get involved.” To support our Trust, you can join by completing the online form on the website at www.uhb.nhs.uk, by completing an application form within the hospital or by calling our membership office on 0121 371 4323.

University Hospitals Birmingham NHS Foundation Trust | SEPTEMBER 2014 Advertorial

Buy-buy renting! If you are renting and keen to get a foot on the property ladder, then you should take a look at Kier Partnership Homes’ one and two-bedroom apartments at their award-winning Balaam Wood development in Northfield. Each apartment is fitted with a highly specified kitchen with integrated dishwasher, fridgefreezer and washer/dryer, plus stainless steel oven, hob and hood. Bathrooms and en suites are also finished to a modern design, with quality chrome fittings, and there are fitted wardrobes to the master bedroom. Rachel Fay, Kier Partnership Homes’ sales and marketing director, said: “Our apartments even come with carpets included so first time buyers really do have a great opportunity to have a stylish new home of their own – and we offer Help to Buy.” Help to Buy is the government scheme that allows you to buy your new home with only a 5% deposit. You pay from just 80% but own 100% (subject to status and qualifying conditions). The one-bedroom apartments start from just £86,396 with Help to Buy while the twobedroom apartments start from £97,596 with Help to Buy. There is a show apartment to view but other apartments are also viewable by appointment. Balaam Wood is open every day, 10am to 5pm. Raven Hays Road, Birmingham B31 5JP. Telephone: 0121 477 9164; www.balaamwood.co.uk www.kierhomes.co.uk Alternatively, call the sales hotline on 0800 285 1082.

SEPTEMBER 2014 | University Hospitals Birmingham NHS Foundation Trust

University Hospitals Birmingham NHS Foundation Trust | SEPTEMBER 2014

SEPTEMBER 2014 | University Hospitals Birmingham NHS Foundation Trust

No. 3583

Your monthly puzzle challenge Quiz Challenge

CROSS CODE 4

26 2

NONAGRAM

U S

10. If something is divided into moieties, how many parts are there?

E W E

A R T

EACH number in our Cross Code grid represents a different letter of the alphabet. You have three letters in the control grid to start you off. Enter them in the appropriate squares in the main grid, then use your knowledge of words to work out which letters should go in the missing squares. As you get the letters, fill in other squares with the same number in the main grid and control grid. Check off the alphabetical list of letters as you identify them.

MAGIC SQUARE

TO OFFER EVERY TEST

HOW many words of four letters or more can you make from this Nonagram? Each word must use the central letter, and each letter may be used only once. At least one word using all nine letters can be found. Guidelines: 22 Good; 26 Very Good; 30 Excellent. Any word found in the Concise Oxford Dictionary (Tenth Edition) is eligible with the following exceptions: proper nouns; plural nouns, pronouns and possessives; third person singular verbs; hyphenated words; contractions and abbreviations; vulgar slang words; variant spellings of the same word (where another variant is also eligible).

USING all 16 letters of the phrase above, form four words each of four letters which will fit in the grid to form a magic square in which the words can be read both horizontally and vertically.

SPELL out a 15-letter word or phrase by moving from one chamber to another within the pyramid. You may only enter each of the chambers once and may only A proceed through openings in the T walls. The first letter may appear in any E R chamber.

OA CP

Hard

EACH row and each column must contain the numbers 1 to 9, and so must each 3 x 3 box.

9 6 8 1 5 7 5 9 2 6 4 8 1 6 4 8 5 3 1 6 7 1 8 3 5 7 3 5 7 8 4 3 2 5

1 8 6 4

3 9

5 2

7 3

9 6

7 1

2 3

2 9

L R

SUDOKU Easy

5 4

ZM GL

N S

3 5 9 4 7 2 8 1 6

1 6 2 3 9 8 7 5 4

9 1 6 2 4 3 5 8 7

2 4 3 5 8 7 6 9 1

EASY SUDOKU 4 7 8 1 5 6 3 2 9

HARD SUDOKU 7 8 5 6 1 9 2 4 3

6 2 4 8 3 1 9 7 5

5 3 7 9 2 4 1 6 8

8 9 1 7 6 5 4 3 2

5 4 9 6 3 7 2 1 8

8 7 6 2 9 1 5 4 3

2 1 3 8 4 5 6 9 7

9 2 1 7 8 3 4 6 5

6 3 7 1 5 4 9 8 2

4 8 5 9 6 2 7 3 1

3 6 4 5 2 8 1 7 9

1 9 2 3 7 6 8 5 4

7 5 8 4 1 9 3 2 6

U B

MAGIC SQUARE: bare; amid; ring; edge.

WORD PYRAMID: Undersubscribed. EQUALISER: Clockwise from top left – subtract; multiply; divide; add. Total: 9.

HERE are two miniature fivesquare crosswords using the same grid – but the letters have been mixed up. You have to work out which letters belong to which crossword.

EQUALISER 12 18 3 8 1 8 8 16 8 5 2 1 PLACE the four signs (add, subtract, multiply, divide) one in each circle so that the total of each across and down line is the same. Perform the first calculation in each line first and ignore the mathematical law which says you should always perform division and multiplication before addition and subtraction.

All puzzles on this page are supplied by Sirius Media Services. To try more of our puzzles interactively online go to www.puzzledrome.com

FIVE ALIVE:

(1) Across – Wrong; Eject; Thaws.

aunt; daunt; denature; denture; detune; drunk; duet; duke; dune; dunk; dunker; dunt; endue; endure; enure; enured; étude; eureka; kurta; nature; natured; neuter; nude; nuke; nuked; raku; retune; rude; rued; rune; runt; tenure; tenured; true; trued; trunk; tuna; tundra; tune; tuned; tuner; Down – 1 Trawl; 2 Run in; 3 Boxer; 4 Godiva; 5 Loyal; 6 Agree; 7 tureen; turn; turned; undee; under; Hasty; 11 Olive; 12 Elope; 14 Edda; 15 Vital; 16 Theft; 17 Base; 21 UNDERTAKE; unrated; unread; urate; urea. Plague; 22 Jewel; 23 Zebra; 24 Barra; 25 Comet; 26 Owlet; 27 Hardy.

8 10

13 13

15 15

18 17

Down – Wheat; Omega; Gates. CRYPTIC CROSSWORD: Across – 2 Sop; 5 Mishap; 7 Utopia; 9 Self-respect; 10 Aslant; 11 (2) Across – Scamp; Grape; Speed. Down – Signs; Agave; Plead. Retort; 13 Bridal; 16 Prompt; 18 Snap out of it; 19 Baffle; 20 Thrush; 21 Lie. NONAGRAM: Down – 1 Missis; 2 Spirit; 3 Purser; 4 Victor; 6 Half-and-half; 8 Open to offer; 10 Alb; 12 Tot; 14 Rascal; 15 Lionel; 16 Petite; 17 Potash. QUICK CROSSWORD: Across – 1 Throb; 4 Goliath; 8 Annexed; 9 Ypres; 10 Loner; 13 Velvety; 17 Bad; 18 Mimosa; 19 Dither; 20 Spa; 22 Jezebel; 25 Cloth; 28 Weber; 29 Gambler; 30 Leafage; 31 Tatty.

PREVIOUS SOLUTIONS CROSS CODE

20 22

ACROSS 1. Keep back the majority who are farthest behind (10)

PZ1P3583 © Sirius Media Services Ltd

QUIZ CHALLENGE: 1 Charlie Brooker; 2 Expressway or freeway; 3 Australia; 4 Dirk Bogarde; 5 Ottorino Respighi; 6 Benny Hill; 7 Intel; 8 Joe Louis; 9 C.S. Forester; 10 Mary Tyler Moore.

EU SR

FIVE ALIVE PL

WORD PYRAMID

H E D

ABCDEFGHIJKLMNOPQRSTUVWXYZ 1

9. Which English cathedral was destroyed by German bombers in 1940?

5. What does a tasimeter measure?

8. Who wrote the spy novel The Fourth Protocol?

4. Which elements were first discovered in the mineral pitchblende?

7. Matthew McConaughey won the 2014 Academy Award for Best Actor for which film?

3. Which character in children’s fiction led a gang called the Outlaws?

6. Which British sports stadium was built to house the 1908 Olympic Games?

2. Which British expedition leader disappeared on Mount Everest in 1924?

1. What is the state capital of Florida?

3 19

CRYPTIC CROSSWORD

DOWN 1. Virile fellow in the mansion (2-3)

7. Greek poet’s residence by the river (5)

2. Another’s coming out of the water (5,3)

8. Small fish for unimportant people (7)

3. Determined to include some fur (6)

10. Pinch gun perhaps while striking with the fist (8)

4. Flirtatious woman at home in 1010 (4)

11. Violet takes nearly new plant (4)

5. Preserving habit only permitted outside restaurant perhaps (7)

13. Teased and in tatters (6)

6. Skilled craftsman? (10)

15. Scare revolutionary leader in combat (6)

9. Soft-centred lover? (10)

17. Learner in confusion back for a game (4) 18. Virtue of card game for one (8) 21. Effective reporting (7)

12. Father takes posh item to strike a flying creature (5,3) 14. Ella and I go round to find an astronomer (7) 16. Loud noise made on the French armband (6)

22. One genuflecting in a leafy shelter (5)

19. From line we removed what was more recently discovered (5)

23. He makes broken nose better! (10)

20. Non-committal sentence (4)

QUICK CROSSWORD 1

8 8

11 12

17 22

27 28

ACROSS 1. Coniferous tree (6) 4. Stroke (6) 8. Scene of an event (6) 10. Capital of the Philippines (6) 11. Part of collar (5) 12. Mass flight (6) 14. Strict (6) 16. Facial feature (4) 17. Uttered (4) 19. Grave (4) 22. Healing skin (4)

listening to you Contact the editor: Annie Roberts, news@QEHB, Communications Office, University Hospitals Birmingham, Mindelsohn Way, Birmingham B15 2TH Email: annierhealth@gmail.com Designed by graphics@uhb.nhs.uk

26. Lacking principles (6) 27. Cry of discovery (6) 28. Wanderer (5) 29. Liveliness (6) 30. Stew (6) 31. Playground item (6) 32. Thin top layer (6) DOWN 1. Tray (6) 2. Calculate (6) 3. Hard skin (6) 5. Deciduous shrub (6) 6. Corrected text (6)

7. Musical lines (6) 9. Relieve (4) 10. Muddle (4) 13. Giver (5) 15. Clergyman (5) 18. Provides food (6) 19. Hairpiece (6) 20. Yacht harbour (6) 21. Stain (4) 22. Visionary (4) 23. Paralysing poison (6) 24. Ahead of (6) 25. Roof timber (6)

To visit our website scan this QR code with the reader on your smartphone. To download a free QR code reader, visit the app store.

Metchl

Site map

B15 2WB

ey Park

ue Aven

Road

sham Hintle

ing Old QE Park D rk a P r – Ca e nt Trust HQ

Busy Bees Nursery

Birmingham Women’s Hospital

Shuttle

n Way Mindelsoh

Shuttle

Medical School

Harb

Staff Car Park B1

University Station Shuttle

Main Entrance

TAXI

orne

/ Patient / Visitor (non - A&E & CDU)

ive

New QEHB Parking – Car Park A

Learning Hub

r tD

s clo

h ve

c Vin

Visitor and Patient (non - A&E & CDU)

Shuttle

Parking on the Queen Elizabeth Hospitals site

For the new Queen Elizabeth Hospital Birmingham use Car Park A

s onl

ent resid

Shuttle

(sat nav postcode B15 2WB – please note this takes you to Mindelsohn Way and will only work if you have updated your sat nav. When on the hospital site, please follow signs for Car Park A)

The Barberry (BSMHFT) The Oleaster (BSMHFT)

For the Old Queen Elizabeth Hospital use Car Park D

Shuttle

For the Emergency Department (A&E) or CDU use Car Park D

Harbor

Selly O

(sat nav postcode B15 2TH)

Hospital entrances

ha g n i

Bir

ry’s

ns Sai

Selly Oak

Info desk

Pedestrian Route

Disabled Parking

Drop-off only

Parking Bus Stop Centro / WM

news@QEHB 2014_9_Sept.indd 20

Shuttle

When visiting our hospitals we recommend the following car parks.

hn Way Mindelso

Correct at 19/8/14

icl

for

hn W ay

Old Queen Elizabeth Hospital

Queen Elizabeth Hospital Birmingham 1

ss Acce

lso

A&E

Ambulances & Buses only

in de

Staff Post Car Park E Graduate Centre

A&E entrance

CDU

Shuttle

Cancer Centre

Clinical and drop-off Decision Unit (15 mins waiting only) (CDU) entrance Shuttle

Nuffield House

ti Visitor / Pa U / A & E / CD

Staff Car Park F

Access to Busy Bees and Staff Car Park F only

Fisher Centre House Club

Cycle Storage

TAXI Shuttle

Taxi rank Shuttle bus Smoking Shelter

The free shuttle bus service runs from 07:00-19:00 Monday-Friday (excluding Bank Holidays).

Outpatients & all wards/departments (new hospital) Cancer Centre All wards & departments (old hospital) East Block Day Unit

26/08/2014 16:04