Doncaster and Bassetlaw Hospitals NHS Foundation Trust
August 2015
Look back
on 2014/15
New
screening campaigns
Spotlight on Minor Injuries Unit
News for staff, volunteers and members of Doncaster and Bassetlaw Hospitals NHS Foundation Trust
Contents
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If you have comments or want further information about any of the articles in Foundations for Health please get in touch with the Communications & Engagement team on 01302 647085 or email communicationsandengagement@dbh.nhs.uk
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For further information about membership or to get in touch with your governors please contact the Foundation Trust office on 01302 381355 or email them on foundation.office@dbh.nhs.uk
13 4-5 Look back on 2014/15 6 Spotlight on Montagu’s Minor Injuries Unit 7 There’s nothing to fear from your smear 8 New Acute Medical Unit
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11 Hickleton Golf Club hosts AAA screening event 12 Insight 13 Earthquake that shook the Himalayas
9 Breast screening campaign
14-15 News from the Governors
10 Developing our leaders of the future
16 History Matters
This Girl Can – even when she’s pregnant K
eeping fit and active has never been easier for mums-to-be in Doncaster with the new Aquanatal session at The Dome. Specialist Healthy Lifestyle Midwives, Carolyn Garland and Alison Williams have been working with Doncaster Public Health and the Doncaster Culture Leisure Trust, who run The Dome, to promote the benefits of exercise during pregnancy. Carolyn said: “Exercise is good for you and your baby. Our aim is to give pregnant women the confidence to start gentle exercise to improve their own health. The more active and fit they are during pregnancy the easier it will be for them to cope with labour and get back into shape after the birth.” If you live in Doncaster and interested in trying the Aquanatal session, please ask your midwife for details. Alison and Carolyn are planning a similar scheme in the Bassetlaw area.
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Aquanatal session at The Dome
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The power of creative arts to improve dementia care T
rying different approaches and new ways to improve the care and experiences of patients with dementia has always been a key goal of the Mallard Ward team at Doncaster Royal Infirmary. Earlier this year Rod Kersh, Consultant in Medicine for Older People, enlisted the creative power of a group called ‘Understanding Arts’ to show how painting, puppetry, singing and other arts can improve dementia care. Rod said: “We know that activity groups can help people with dementia and their carers to stay socially connected and to enjoy a better quality of life. The Understanding Arts group take this concept a step further and have been training our staff to use creative art techniques and tools to bring real benefits for patients with dementia.” The Mallard Ward’s dementia-friendly features offers patients a hospital experience that as closely as possible mirrors being at home. The ward has pictures and clocks and its dining room and kitchen encourages patients to move away from their
beds and socialise together. Having trained staff who know how to use creative skills to build a strong supportive social setting that fosters wellbeing, is an added bonus for patients and their families. Director of Understanding Arts Matthew Laurie said: “We deliver person centred arts and mindfulness work and the heart of the approach is about developing relationships with people who have a communication disability or who are in the early stages of communication development. Here in the Mallard Ward we are working with people with dementia. Patients join in singing the songs and it lifts their spirits. We encourage patients to tell their stories through paintings, sand pictures and puppets – it is a highly practical and effective approach to starting meaningful two way conversations.”
Story telling through making gardens
We want to thank local Doncaster dementia charity – DonMentia for supporting this creativity. To find out more about Understanding Arts go to http://understandingarts.co.uk
(I-r): Orla, Lee and Matthew from Understanding Arts
Smoke free hospitals launch We asked local children across Doncaster and Bassetlaw to help us with our smoke-free hospitals launch by entering our poster competition with the winning designs being displayed around our hospitals. Over 80 Doncaster youngsters got creative and designed fantastic posters. The eight winners were announced at a prize giving ceremony on 1 June at Doncaster Royal Infirmary. Richard Parker, Director of Nursing, Midwifery and Quality attended to present certificates and prizes. All eight winners received family passes for Doncaster Dome Leisure Centre. Freya Jones, aged 7, was chosen as the overall competition winner and received a family pass for the Yorkshire Wildlife Park. You can hear Freya as the voice of our speaker system, delivering no-smoking messages at the hospitals main entrances. All eight winning posters have been turned into hospital signs and are displayed on the main corridor of DRI’s East Block and also near Bassetlaw Hospitals dining room. You are more likely to be successful in stopping smoking if you combine both treatment and specialist help from the NHS Stop Competition winners (I-r): Leah Coult, age 6; Holly Tindle, age 11; Finn Smoking Service, than attempting to quit on your own. For help to stop smoking telephone the Doncaster Stop Smoking Service on 0800 Stockwell, age 11; Grace Murphy, age 10; Harmany Gibson, age 11; and 612 0011 or Bassetlaw Stop Smoking Service on 0800 328 8553. Freya Jones, age 7, ( Isacc and Wicktoria were not presant for the photo)
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Look back on 2014/15 D
uring 2014/15 there have been a number of important developments at the Trust, and we have made some significant improvements to the quality and sustainability of our services. The vision, mission, values and strategic themes of our strategic direction ‘Looking Forward To Our Future’ have been central to our work throughout.
Provide the safest, most effective care possible We improved performance in a number of key quality indicators, including: • 36% reduction in Clostridium Difficle • 27% reduction in falls and 37% reduction in serious falls • 18% reduction in serious incidents • 36% reduction in severe pressure ulcers. We revised our approach and how we listen to patients, to improve the
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experience for complainants.
We’ve introduced a new Quality Assurance Tool (QAT) that helps us to review the standard of care we provide. The tool brings together patient surveys, staff surveys, matron ward rounds and a programme of activities that assess all aspects of safety and quality of care. We Signed up to Safety as part of our commitment to contribute to the national ambition to reduce avoidable harm to patients by 50% over the next three years.
including a surplus of £1.6m, cost savings of £12.2m and investment of £18.4m in capital assets, such as buildings and equipment.
Develop responsibly, delivering the right services with the right staff In 2014/15 we restructured our 16 clinical services into six Care Groups with management teams focused on delivering seamless services for patients.
Control and reduce the cost of healthcare
We remained focused on achieving safe staffing levels and invested over £2.8m in nurse staffing across the Trust. We completed four Safer Nursing Care assessments throughout the year. Next year we are committed to investing a further £384,000 to bring the overall nursing workforce to the level suggested by these assessments, providing the workforce required to meet our patients’ needs.
We delivered our financial plan for the year,
Our commitment to staff development has
Our mortality performance improved during the year. We continue to focus on improving care quality and patient safety seven days a week to improve our Hospital Standardised Mortality Ratio to 102 after rebasing, to within the normal range.
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seen 114 members of staff, from frontline nurses to Care Group Directors supported, through the NHS Leadership Academy’s suite of development programmes. We have also launched our own internal management programme to ensure that more of our staff can access development opportunities.
pharmacy and infection prevention control, building a new data centre and improving the IT infrastructure. Infrastructure improvements include wireless networks, a server room and fibre optic cables to support the delivery of major projects in 2015/16.
Working in partnership with Rotherham Doncaster and South Humber NHS Foundation Trust, we provided TriHealth – sexual health services in Doncaster.
We’ve piloted innovative technology to improve the quality and safety of patient care including a skin scanner to identify pressure ulcers before they are visible on the surface of the skin, and a hand hygiene reminder tool to further reduce the risk of infections.
We’ve refurbished rehabilitation wards and imaging department at Montagu Hospital. Completed the Acute Medical Unit phase 1, diabetes centre and Clinical Decision Unit at DRI.
Focus on innovation for improvement We launched the DBH2020 programme to deliver organisation wide change, improve performance, build capacity and future proof services. Projects we will deliver in 2015/16 include a new website and intranet, ambulatory care, and emergency surgery pathways. iHospital is our ambitious programme of projects which support staff to use Information Technology (IT) better to support clinical decision making and release time to care. In the last year the programme has achieved a number of key milestones including the Symphony system going live in our Emergency Department, K2 maternity system upgrades, implementing iPads in
a thriving research culture with a focus on improving patient care, encouraging innovations and promoting excellence. In 2014/15 we recruited 3757 patients into research studies, of which 766 were recruited to National Institute for Health Research portfolio studies.
In 2015/16 the roll out of the telecommunications system replacement and upgrade will be completed. Other major projects that will go live in 2015/16 include a new Patient Administration System, electronic whiteboards, electronic observations, medical records scanning and outpatient self check-in kiosks. These projects will transform how we work in the hospital, releasing more time to care, and will also improve access for patients to our services. To ensure that our patients benefit from the latest advances in treatment we supported
Trust staff and services were shortlisted for a number of awards including an Oncology Quality in Care Award, a Healthcare People Management Associated Award, the Silver Scalpel Award, the Yorkshire and Humber Leadership Award for Most Inspirational Leader Award and the Outstanding Collaborative Leadership Award. The Integrated Discharge Team won the regional Outstanding Collaborative leadership Award and went on to win the national prize. The next big things ... • Acute Medical Unit phase 2, ophthalmology developments • Start new wing at Bassetlaw Hospital • Welcoming / inducting our new Filipino nurses • Implementation of the Front Door Assessment & Signposting Service at DRI Emergency Department.
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Spotlight on Montagu’s Minor Injuries Unit
G
ot a minor injury? Then head over to the Minor Injuries Unit (MIU) at Montagu Hospital.
Located in Mexborough the unit’s emergency nurse practitioners can assess and treat a wide range of minor injuries including, minor burns and scalds, infected wounds, sprains, cuts and grazes. They can also examine and treat minor injuries to the eye, ear and arrange X-rays for possible fractures. Maisie Grierson, Emergency Nurse Practitioner in the Minor Injuries Unit at Montagu Hospital, said: “Many people with minor injuries automatically head for the busy Emergency Department, not realising
that they can normally be seen and treated quicker by visiting the Minor Injuries Unit here in Mexborough. “By choosing to come to Montagu Hospital it frees up staff in our busy Emergency Department at Doncaster Royal Infirmary to treat patients with more serious injuries who need urgent care. However we cannot see children under the age of one year and they should always be taken to an Emergency Department in the first instance.” The unit is open from 9am-9pm seven days a week (except for Christmas Day) and no appointment is required.
Montagu Hospital MIU can treat
Montagu Hospital MIU cannot treat
sprains and strains
chest pains
simple fractures
breathing difficulties
wound infections
major injuries (road accidents)
minor burns and scalds
problems usually dealt with by a GP
sunburn
stomach pains
cuts
The unit’s staff treat around 60-80 patients every day for a variety of minor injuries from all parts of Doncaster including Carcroft, Armthorpe and Rossington and the neighbouring districts of Barnsley and Rotherham. Although specialising in minor injuries the unit’s team of emergency nurse practitioners at can quickly assess and refer patients who arrive with complex fractures to the Emergency Departments at Doncaster Royal Infirmary, Barnsley Hospital and Rotherham Hospital. Montagu Hospital’s Minor Injuries Unit is located on Adwick Road in Mexborough, S64 0AZ.
surgical wounds /infections
grazes
dental care
minor eye injuries foreign bodies in eyes /ears insect and animal bites simple head wounds.
head and neck injuries children aged one and under for any conditions allergic reactions overdoses alcohol related problems mental health problems conditions likely to require hospital admission. Montagu MIU
Online booking for diabetic eye screening appointments We’ve become one of only two places in England to offer an online booking option for diabetic eye screening appointments. This new scheme is part of our aim to increase the number of younger people with diabetes attending their diabetic eye screening. The younger generation is renown nationwide for not attending screening appointments, putting them at highest risk of developing diabetic eye disease, which can damage eye sight or even result in sight loss. The new interactive system has been designed to let patients make convenient appointments using computers, smartphones and tablets
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while offering a wide choice of appointments over three screening sites (Doncaster Royal Infirmary, Vermuyden Centre in Thorne and Montagu Hospital). Everyone with diabetes over the age of 12 will receive an annual invite to attend their screening appointment, in which they will be given a provisional appointment time. A link to the online booking system will be included in the letter and from there they will be able to reschedule their appointment to suit them. The new system is available 24/7 and gives the option of evening appointments.
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(l-r): Ingrid Thomasson and Amanda Stallard, Diabetes Eye Screening Specialist Nurses and Joint Programme Managers for Doncaster and Bassetlaw Hospitals Diabetic Eye Screening Programme
There’s nothing to fear from your smear W
e’re asking all eligible women aged 25-64 to take five minutes to do something which could save their lives – a smear test. Research from the Health and Social Care Information Centre has shown that the number of women attending a screening across South Yorkshire has reduced. Across the UK, 1 in 5 women do not attend cervical screening invitation – this number rises to 1 in 3 women aged 25-29 years.
South Yorkshire and Bassetlaw to take up their screening invitation and ensure they stay healthy. “We know that many women don’t attend their appointment because of a range of
reasons including embarrassment, they are unsure of the process involved in screening, or because they are uncertain about what the test is for. “Cervical screening is not a test for cancer, but a method of detecting abnormalities at an early stage in the cells within the cervix, giving a better chance of successful treatment before the cells can develop into cancer.” All women aged 25 to 64 are eligible for a free cervical screening test every three to five years. If you’re aged between 25 and 49 you will receive an appointment every three years, aged 50 – 64 every five years and if you are 65+ you will only be screened if you haven’t had a smear test since the age of 50 or have had recent abnormal tests.
The South Yorkshire and Bassetlaw Screening team are re-launching the award winning ‘Fear or Smear’ cervical screening campaign, originally commissioned by Barnsley Clinical Commissioning Group and delivered by Barnsley Council in 2014. The campaign targets women aged 25-29; the first age group to be invited and the least likely to attend, promotes myth busting messages to change the stigma attached to smear appointments.
If you missed your cervical screening appointment please contact your GP to re-book or attend a local family planning or sexual health clinic for an appointment.
Sharon Smithson, Modern Matron, Children and Families Care Group at the Trust said: “We would like to encourage all women aged 25-64 across
To read people’s personal stories in South Yorkshire and their fears, the facts and getting ready for your smear, visit www.fearorsmear.co.uk.
Montagu Hospital link corridor opens The Montagu Hospital Comforts Fund have generously sponsored the building of a new link corridor at Montagu Hospital. The Fund, established in 1948 and run entirely by volunteers, has donated £160,000 for the corridor. Just over half the money donated had been left to the charity from the late Gordon Stables a Mexborough man. The remainder was raised from the proceeds of the charity’s Tea Bar at Montagu Hospital and from local people. Nora Gill, Chairman of the Montagu Hospital Comforts Fund and former Clinical Nurse Manager at Montagu Hospital, said: “Now for the first time in the hospital’s history you can walk its full length without having to venture outside. Bringing comfort to patients and hospital visitors is our main aim and funding this new corridor is our greatest achievement and will be at Montagu forever.”
Montagu Hospital Comforts Fund in the new corridor
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New Acute Medical Unit W
e’ve completed the first phase of our ambitious redevelopment to improve the quality of care and experience of very ill patients admitted to Doncaster Royal Infirmary in an emergency. The new Acute Medical Unit (AMU) sees patients who have been referred by their GP and also takes patients transferred from the hospital’s Emergency Department. The unit provides immediate and early treatment of adult patients with a variety of serious medical conditions which usually include heart problems, asthma, chest infection, other respiratory conditions, and older people with acute illness. Jacqueline Crossland, Matron in the AMU, said: “We are extremely proud of the new unit which creates the perfect setting to provide patients who are very unwell with the most appropriate care. It is a busy unit and it is very surprising on how the design and layout makes a great difference to the way
we care for patients – everything flows so much easier now.”
Judith Brown
Patients are seen by a team of specialists ranging from acute medical consultants, senior doctors and nurses who can quickly assess and treat patients. The unit plays an essential role in reducing the number of times a patient is moved between wards and better access to senior doctors. The first phase has seen the creation of a bright and modern ward that consists of 19 beds in a layout that includes seven single bedded rooms with ensuite facilities and four bays each with three beds and ensuite facilities. A welcome addition to the unit is its new reception, manned by ward clerks and volunteers, who act as a focal point to greet patients and visitors and deal with the ward administration. The second phase of the AMU has started and will see the redevelopment of the unit’s remaining 24 beds and Ambulatory Care section.
David Holland
Meet the AMU volunteers Volunteers David Holland and Judith Brown both work on the Acute Medical Unit’s new reception at Doncaster Royal Infirmary. David works two days from 9.00am to 4.00pm and Judith does one morning a week. David said: “I worked at DRI since leaving school, then moved into teaching and when I retired, I came back. “The new reception is very busy. I enjoy it and it brings a purpose to my day. It is social thing too; I get chatting to the patients and meet lots of people. I like to put them at ease and help them to find their way around. I deliver patient notes and take referrals, so I move around the hospital a lot. The staff are a good bunch to work with – I wouldn’t come otherwise.”
AMU before refurbishment
Judith Brown has also been a volunteer at DRI a number of years before moving to the Acute Medical Unit reception. She said: “A friend of mine volunteered here and she enjoyed it. I wanted to do something worthwhile when I retired and became a volunteer. I am very glad I did. I like to meet and greet people. I answer the phones and assist the ward clerks. Volunteering is a commitment but I thoroughly enjoy it and would recommend it to anyone.” New AMU
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Breast screening campaign T
wo Bassetlaw women are championing a local breast screening campaign after breast cancer was detected during their routine mammogram appointments. Lianne Stones, 52, of Gateford near Worksop and 58 year old Frances Ludditt of Whitwell, came forward following an appeal by the Trust to find women to help raise awareness of the importance of women over 50 going for their mammogram. Lianne attended her mammogram in February last year and has recently undergone treatment after the screening found a lump. Lianne said: “I went for screening after receiving my first invitation in the post. I had no signs or symptoms and no idea anything was wrong. “I couldn’t be more thankful that I went for the mammogram when I did, attending the appointment made sure my cancer was picked up early, giving me the best chance to beat the disease.”
Richard Parker (fourth left) with the team in the Philippines
Frances was also encouraged to be the face of the campaign because of her own personal experience with breast cancer. Frances has been taking up her mammogram invitations since she was first offered an appointment at 50-years old. Her third and latest mammogram detected a small lump on her breastbone which was removed in December 2013. Frances said “I really want to express the importance of having a mammogram, it picked up my cancer long before I could have felt anything. My experience of screening has been very positive and all of the NHS staff who have helped me have been fantastic.”
Mariano Ponte, one of our Filipino Staff, is a Ward Manager at DRI
If you are aged 50 to 70, keep a look out for your screening invitation in the post. If you can’t make the appointment offered, please contact the screening unit on the number below to re-arrange.
International nurse recruitment
If you have missed your last mammogram appointment or you would simply like more information on the screening process call the breast screening unit on 01909 502193.
Providing the safest care for our patients is our top priority and we pride ourselves on attracting high calibre nurses to come and work for us. The national shortage of qualified nurses and the unprecedented demand for NHS services means that hospitals are relying more on temporary nursing staff to manage these competing pressures. To put DBH in a good position for the busier winter period we recently undertook some international recruitment and have successfully hired 60 experienced nurses from the Philippines who will join us later in the year. Appointing these nurses will be particularly helpful in filling the additional vacancies created by our continued investment in the nursing workforce while reducing our reliance on temporary staff. Richard Parker, Director of Nursing, Midwifery and Quality said: “Our international recruitment strategy has been very successful and we will be excited to welcome 60 experienced nurses from the Philippines just before the busier winter period. The nurses were selected through face to face interviews so that we could make sure they had not only the skills, but also the values to match those here. “We’re delighted they’ve chosen DBH as their hospital of choice. I’m confident everyone across the Trust will join me in welcoming them and providing support through their transition and training period.”
(I-r): Frances Luditt, Bassetlaw Screening Champion; Chris Bosworth, DBH Radiographer; and Lianne Stones, Bassetlaw Screening Champion
Initially the new nurses will spend time with our staff and take part in local training before taking a national exam to allow them to work for us as UK registered nurses. To find out why nurses choose to work for us please watch our video https://youtu.be/PpctmZAsUJQ
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Developing our leaders for the future
We’ve introduced a Future Leaders Development Programme with the purpose of:
• spotting and nurturing talent for the future • growing our own future leaders • embedding our values in all staff groups • engaging a different group of people in the future of the Trust. The programme links to our We Care values and includes a team-working exercise, mentorship, an assigned project based on development needs and management skills training. The teamworking exercise has a twist, as it includes a military field programme called the Strensall Executive Stretch. Katie Leversedge, a medical secretary in the Urology Department, says: “I applied for a place on the programme when I saw an article in our staff newsletter calling for ‘all future leaders’. I was slightly nervous about the prospect of something new and difficult but this made me more determined to step out of my comfort zone and explore the opportunities that DBH has provided. “I was apprehensive about the Strensall Executive Stretch. I struggle with confidence sometimes but I really feel like this event changed that. I loved the entire weekend and feel like I have come back to work/home a different person. The focus was completely about team work and not individual satisfaction or completion. I have mental and physical strengths that I was totally unaware of. In my current job, I tend to like to lead from the front and do everything myself. I have changed my perception of what being a leader actually means. This course taught us about team work, how to delegate, how
to listen to your team and how to be a strong leader. You can get so wrapped up in achieving well yourself but if you don’t support your team and they don’t support you, you are likely to fail.
“here at DBH, we have a team of people who are interested in encouraging their staff to progress within their career.” “The course was thoroughly fulfilling and brought out so many hidden strengths in all mixes of personalities. It is very exciting to think that here at DBH, we have a team of people who are interested in encouraging their staff to progress within their career.”
Another participant, Mark Lester, Care Group Information Analyst, says: “The Strensall Executive Stretch was a positive, lifechanging experience for me. Beforehand, we were all slightly anxious about being put into groups with people we did not know and given tough physical and mental challenges to complete. “As we all progressed through the Executive Stretch though, we found that we could take on the unknown challenges and grew in confidence hour by hour to work as a team with complete strangers to achieve whatever was thrown at us. “Having completed the Executive Stretch now, I feel that I have gained self-confidence and an ability to face any challenge either by myself or as a team, helping and supporting anyone that requires it along the way. These could well be the three days that have changed my life.”
(I-r): Amanda Day, Manual Handling Trainer; Katie Leversidge, Medical Secretary Urology; Amy Farrington, Medical Health Records Clerk; Mark Lester, Care Group Information Analyst; and Nicolette Dickinson, Project Support Officer
We Care values We always put the patient first. Everyone counts – we treat each other with courtesy, honesty, respect and dignity. Committed to quality – and continuously improving patient and staff experience. Always caring and compassionate. Responsible and accountable for our actions – taking pride in our work and organisation. Encouraging and valuing our diverse staff and rewarding ability, creativity and innovation.
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Hickleton Golf Club hosts AAA screening event
T
he South Yorkshire and Bassetlaw Abdominal Aortic Aneurysm (AAA) Screening team went to Hickleton Golf Club in May to screen the club’s senior members, aged 65 and above, for potentially life threatening abdominal aortic aneurysms. The AAA team approached local golf clubs in the area to offer this free service to their members and Hickleton Golf Club was eager to get involved. On the day 23 men were screened; including club member, Frank Tarmey of Doncaster. Frank had the quick and non-invasive ultrasound, which came back with a normal result. Frank said: “I’m so glad the AAA team held the screening event at Hickleton Golf Club, I had the scan and it was quick and easy, no trouble at all. I feel it’s my duty to have the screening done so that I can be around for my family. I would encourage all men aged over 65 to contact the screening team and get booked in; it only takes a matter of minutes.” AAA’s occurs when the aorta, which is the main blood vessel in the body, becomes weak and expands which can lead to a rupture and potentially death due to internal bleeding. Around 3,000 people die every year from ruptured AAAs. Men over 65 who have not previously been screened can make an appointment by contacting the South Yorkshire and Bassetlaw AAA Screening Programme on 01709 321189 or by emailing dbh-tr.dbhaaa@nhs.net. For more information on AAAs, visit the national AAA screening programme website at: www.aaa.screening.nhs.uk
(I-r): Simon Lindley, AAA Screening Technician, Frank Tarmey, golf club member, Joanne Naylor, Hickleton Golf Club Administration Manager and Sarah Pantry, AAA Screening Technician
Clean hands save lives Every year on the 5th May we support World Hand Hygiene Day and promote the message that ‘clean hands save lives’. We encourage staff, patients and visitors alike to wash their hands to protect vulnerable patients from developing infections. For staff, this involves following the 5 moments of hand hygiene which shows when hands should be washed. Follow this link to the World Health Organisation’s 5 moments http://www.who.int/gpsc/5may/ background/5moments/en/ This year our Infection Prevention and Control team arranged fun activities, hosted a roadshow and visited wards and departments giving out hand hygiene advice. Staff were challenged to be the
‘fastest finger’ using a computer-based, timed quiz which tested their hand hygiene and infection, prevention and control knowledge. The winner, Dr Christopher Knapp answered all the questions correctly in only 32.2 seconds.
Keeping you in touch by email, Twitter and Facebook
Meanwhile, our youngest patients on the Children’s Ward, DRI took part in a competition and created posters promoting hand hygiene. The entries were excellent, and each winner, received a Toys R Us or WHSmith gift card.
We can email you this magazine and other relevant news and information. Just contact the Foundation Trust Office on foundation.office@dbh.nhs.uk to give us your email address. Follow us on Twitter @DBH_NHSFT and find us on Facebook for all our news and other interesting updates.
This October, the team will be turning their attention to winter vomiting viruses and flu, urging everyone to have their annual flu jab. They will be out and about to encourage Antibiotic Awareness in November, and supporting World AIDS day on 1 December 2015.
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Friends and Family Test
H
ow likely are you to recommend our service to friends and family if they needed similar care or treatment?
Chris van D’Arque
Insight NAME: Chris van D’Arque JOB TITLE: Lead Chaplain FAVOURITE HOLIDAY DESTINATION? I’ve lived in Scandinavia and travelled to France and Italy but the UK is amazing, so I’d have to say Mumbles in West Wales. FAVOURITE RESTAURANT? I don’t really have one. I’m a chef and restaurateur by background profession, so I cook myself. For me, food isn’t about refuelling, it’s about the experience. I also cook with a team for the homeless every Wednesday. It’s a way of adding value into the care we offer.
have used the emergency department), online or complete the paper survey sent to your home address.
This question is being asked of patients, who have had a stay in hospital or used Emergency Departments, maternity or outpatient services, by hospitals across England to help improve NHS services for everyone.
In February over 44 percent of you responded which is great but we want even more of you to tell us about the service you received – it helps us to improve and provide responsive services to meet your needs.
There are a number of ways that you can answer this question. You can either complete the paper postcard just before discharge or by text message (If you
We do value your comments and need more of you to complete and return your friends and family test questionnaires.
New CDU for Bassetlaw A new unit, providing assessment and treatment for patients attending the Emergency Department, opened at Bassetlaw Hospital on 7 July. The Clinical Decision Unit is situated alongside the Emergency Department and has four beds – two single bays and one double bay, four comfortable reclining armchairs, toilets and shower
facilities. The unit is bright and modern and has a dementia friendly environment in an area away from the busy main department. Open 24 hours a day, 7 days a week the unit will care for patients who have come to the Emergency Department but who need to be monitored before a decision is made to admit them to hospital or discharge them home.
WHO MAKES YOU LAUGH? Billy Connelly – I love his realism. INVITING 5 FAMOUS PEOPLE TO DINNER, WHO? Barack Obama, Nelson Mandela, Kofi Annan, Desmond Tutu, and the poet John Claire. MOST MEMORABLE MOMENT IN YOUR CAREER? Celebrating my 21st birthday at the Beach Plaza Hotel in Monte Carlo while competing in the Creative Chef of the Year competition.
Two bedded bay
IDEAL WEEKEND? At The Gower in West Wales with my wife Jessica; a lazy morning with a cooked breakfast, surfing in the sun followed by a beach BBQ of fresh-caught fish and shellfish and a glass of Chablis. FAVOURITE MUSIC TRACK/ARTIST? I’ll listen to anything (I have teenage kids) but my favourite band at the moment is a Christian rock band NEEDTOBREATHE. FAVOURITE BOOK/AUTHOR? The Bible – it gives wisdom and common sense for a life well lived. I also enjoy Terry Pratchett for his wise insight into our crazy mixed up world and his laughout-loud prose. STRANDED ON A DESERT ISLAND, WITH ONE/TWO PEOPLE WHO WOULD YOU CHOOSE? My wife, I don’t need anyone else.
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Vouchers for breastfeeding Hey, did you know that mothers breastfeeding their babies in certain areas of Doncaster and Bassetlaw may be eligible for shopping vouchers? It’s for babies born between 18/02/15 to 17/02/16 that are being breastfed or receiving expressed breast milk and live in a ‘Vouchers for Breastfeeding ward’. Find out if you are eligible using the postcode checker www.noshvouchers.org
THREE WORDS YOU THINK DESCRIBE YOU?
If you’d like to get in touch with the chaplains at DBH please contact: Doncaster
Confident, adventurous, enthusiastic.
Royal Infirmary Ext. 642237and Bassetlaw Hospital Ext. 752846
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Earthquake that shook the Himalayas Yuvraj Agrawal, a trauma and orthopaedic doctor at Doncaster Royal Infirmary. After the devastating earthquake in Nepal he went out and offered his help to the Nepalese people – here is his account of what happened.
O
n 25 April 2015, I woke up to status updates on Facebook about a strong earthquake that had struck Kathmandu, Nepal just a few minutes earlier. It didn’t take very long to realise the power of the earthquake and scale of the damage with the reports on international media. We all now know that the earthquake was one of the strongest to hit the region in 80 years with 7.9 on Richter scale, and claimed 9,000 lives and have left thousands seriously injured and homeless. After about 24 hours of the news, I gathered enough courage to go out and help the victims of this terrible natural disaster, realising that my services as an Orthopaedic surgeon could come handy and announced it to my friends, family and employers. I was completely blown away by the response and support I received from everybody. I am very
Among the ruble a you ng
grateful to Doncaster and Bassetlaw Hospitals, Sheffield Teaching Hospitals and Barnsley Hospital for their support. The scenes of devastation were soul destroying but I found courage in the smiles in the beautiful and strong people of Nepal. Seventeen days later, what happened next will remain with me for the rest of my life. While operating on a complex foot injury under spinal anaesthesia the operating theatre started shaking violently. It was the second major earthquake, 7.3 Richter scale and lasted 43 seconds but felt like forever. Everybody left the operating room; the only ones left were the scrub nurse, me and the patient who was paralysed from the waist down. My scrub nurse and I decided that we were not leaving the patient on her own. The patient was awake knowing well that she could not move her legs, laid there looking at me which gave me strength.
boy finds comfort in a
book
I have returned home and working in my busy schedule but cannot help thinking of the people still suffering with their illnesses and the aftermath of two major earthquakes. Dr Agrawal is hoping to supply the local hospitals with specialist orthopedic equipment to help the victims. You can support him by donating at https://mydonate. bt.com/fundraisers/yuvrajagrawal.
Remains of a school
Dr Agrawal is pictured third from
Nepal devastation
the right
August 2015
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News from the Governors
Governor update • Andrew Bosmans, Partner Governor for Doncaster Metropolitan Borough Council, has stepped down as governor after the Council elections. His successor is still to be announced. • Bruce Lowis resigned as a Doncaster Public Governor. • Councillor Susan Shaw is the new Partner Governor for Bassetlaw
Annual Members Meeting Join us for our Annual Members Meeting on 29 September to celebrate our achievements in 2014/15 and our performance so far in 2015/16.
pick up a copy of our Annual Report &
Staff and governors will be present to
Place: Doncaster Racecourse, Premier Suite,
talk to you about our work and you can
Leger Way, DN2 6BB.
Accounts 2014/15. Date: Tuesday 29 September 2015 Time: 4.00pm
District Council. The Board of Governors thanked both Andrew and Bruce for their contribution during their time in office and welcomed Susan to the Board.
New nonexecutive director
Philippe Serna has joined our Board as a Non-Executive Director. Philippe, 51, who lives in South Kyme in Lincolnshire, is a qualified chartered accountant with over 25 years’ experience in finance. He has worked through his own company as a senior consultant to blue chip companies and other organisations in Europe and the UK since 2003. Throughout his career he has gained a wealth of experience at director level in finance and management and has expertise in risk management, process design, control and Philippe Serna audit. Commenting on his new appointment, Philippe said: “I am delighted to be a member of Doncaster and Bassetlaw Hospitals’ Board. The Trust is a very successful organisation and I am looking forward to contributing to its continued development as a leading provider of health services.”
14
Governor Elections Elections were held for governor seats in the Doncaster and Bassetlaw public constituencies. Three nominations were received for the three available seats in the Doncaster Public constituency and the following candidates were elected unopposed: • Bev Marshall • Nicola Hogarth • Philip Beavers.
We received five nominations for the one Bassetlaw Public governor seat. The outcome ballot will be announced on 17 August 2015, with the successful candidate starting in post on 22 September. If you are interested in standing in future governor elections, or want to know more about the governor role, please contact us by email foundation.office@dbh.nhs.uk or telephone 01302 381355.
Governor Summary Governors have been involved in a range of work over the last few months. The Health and Care of Adults sub-committee received a presentation from the Doncaster Integrated Discharge Team while the Health and Care of Young People subcommittee discussed child safeguarding. Both committees also looked at the new Care Quality Commission inspection standards and framework. Governors have also worked with the nursing team in relation to plans for governors to support the Quality Assurance Toolkit process by sponsoring wards.
for health August 2015
At its quarterly meetings in April and June, the Board of Governors appointed Philippe Serna as a new Non-executive Director and discussed the staff survey, mortality, overseas nurse recruitment and the Montagu Hospital rehabilitation centre alongside the usual standing item reports. A Governor Timeout was held in June and the agenda covered health and wellbeing, medical education, the new Quality Assurance Toolkit for wards and departments, and the iHospital programme.
News from the Governors
Thank you for your feedback
I
n May the Bassetlaw Public Governors held their second ‘surgery’ to find out what patients and visitors thought of the services of their local hospital. They spoke to 46 people and received many favourable comments including: “Treatment is good. Nice dining room” “Would like to work here. Care of father good. Clean” “Very good treatment” “Impressed” “Procedure went well. Nephew also been in – brilliant treatment”
“Came here for second baby as first was good experience. Need a Costa” “C1 excellent. Team work is important – makes a difference to the ward. Happy staff equals happy ship” “Happy with CCU and Outpatients” Not everyone had a good experience and there are some areas where we can make improvements. Here’s what you told us:
“Bed uncomfortable” “Crohn’s sufferer – staff should know what can/can’t eat before offering food” “Food cold, otherwise okay” “Mother told she would be going home but wasn’t discharged. No phone call to advise daughter” “Dining room food has gone down over the past year”
“Waiting for transfer to DRI for op – good care but frustrating”
Comments like these are great barometer in determining the quality of our services. Where we didn’t meet your expectations, we will work to make improvements.
Who’s the Governor?
Howard Taylor is a Doncaster Public Governor. So you’re interested in Apple computers Howard, tell us a bit more
Yes since 1977 I’ve been an Apple computer geek. I have a collection of vintage Apple computers including a 1979 Apple Europlus II and one of the first Apple Macs sold in the UK. In 2012 I fulfilled a lifelong ambition to visit Silicon Valley and the Apple HQ in Cupertino, California. This obsession with Apple computers has helped me to create databases, develop and host websites and write manuals. I’m learning to develop Apps for the iPad and iPhone.
You’re a former dentist, aren’t you? Yes I was NHS dental practitioner in Doncaster from 1969-2001. I worked in Orthodontics at DRI as a clinical assistant and then became a dental practice advisor for Doncaster and Lincolnshire. I was also clinical director for Danum Dentists out-of-hours emergency service and clinical director Dearne Valley Dental Access Centre.
Why did you become a governor? A patient asked me what I’d planned to do in my retirement and mentioned the public governor role. I attended a governors’ meeting and thought my NHS experience would be of use. I applied and was successfully elected.
Tell us about your role You get the opportunity to seat on various sub-committees. I’m a member of the Communications, Engagement and Membership committee and we look at ways to communicate better with all our members. We also scrutinise our current membership to see if it is reflective of the local population. It’s an interesting role.
Howard at Apple HQ in California
August 2015
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History Matters
An Outpatients Department at last: DRI, 1935
Don’t throw it away! Garry Swann is always keen to hear about all aspects of the history of any of the Trust’s hospitals, and to add items of interest to the Trust Archive. Email him on garry.swann@dbh.nhs.uk or on direct line 01302 647014.
I
t will come as a surprise to many readers that when the Thorne Road Infirmary was opened on 29 June 1930, it offered no outpatient facilities.
Construction of the new buildings during the previous three years had been fraught with financial problems, and the grandiose scheme submitted in 1925 by the hospital’s architects was severely curtailed. Despite the obvious inefficiencies that would result from having to maintain a service on two sites, the Board of Governors had no alternative but to continue to treat outpatients at the old infirmary in Wood Street for almost another five years. Conditions there were described as “almost disgraceful”. In a miserable dungeon-like basement, draughty, ill-lit and approached via a steep slope, patients sat in a cramped and crowded waiting area, to be seen eventually in unhygienic ante-rooms offering little comfort or privacy. £35,000 was the sum deemed necessary to provide and equip the new accommodation. Despite the industrial problems of the time, an intense fundraising campaign was launched and local industries, particularly the mineworkers, rallied round. In time, enough money was raised to begin the work, and after a remarkably short building period of 16 weeks, Doncaster Royal Infirmary’s new outpatient department was opened on 26 February 1935 by Mr William Humble, Managing Director of the largest colliery in the district. The new premises were state-of-the-art, yet were built with an eye to future expansion. Much thought had been given to privacy, efficiency, comfort and versatility. The reception area led to a large, well-lit and pleasantly decorated waiting hall with a refreshment
The outpatient waiting area, Wood Street Infirmary, 1934
buffet. Special accommodation for ear, nose and throat, massage, dental and casualty patients was provided. The new X-ray department, designed by Consultant Radiologist Dr Henry Miller, was the pride of the hospital and was fitted out with the latest equipment to offer both diagnostic and therapeutic facilities. Working at 200,000 volts, with lead-lined doors and walls treated with barium sulphate to prevent radiation damage to the rest of the department, it was claimed that there was “not the remotest possibility of the patient or operator receiving a shock”. An interesting feature of the new department was the “sunlight department”, where artificial sunlight treatment was given to children who were deemed in need of it.
Plaster room, dispensary, operating theatre, venereal diseases department and a mortuary with viewing chamber were all included within the new building. Described as “one of the finest and best equipped departments in the country” and “worthy of Doncaster”, the new outpatient facilities were a far cry from the terrible conditions that patients had endured for so long at Wood Street. During the past 80 years, much has changed in outpatient care. The hospital has grown out of all recognition from those early days, and with it the various outpatient specialties. The 1935 outpatient department is now occupied almost exclusively by the Physiotherapy and Rehabilitation departments.
A model of the new outpatient department,
A corner of the casualty department,
Thorne Road Infirmary, 1935
Wood Street Infirmary, 1934
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for health August 2015
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Doncaster your health
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Do YOU know WHAT we do? • Collect YOUR experience/stories of health and social care services to help improve them. • Signpost/help point you to the service that is right for you. • Provide support in making a complaint about your NHS experience. • Contact us on 0808 801 0391 / 01302 378935 • For NHS Complaints Advocacy phone 0808 802 3000 Doncaster ❘ 36 Duke Street ❘ Doncaster ❘ DN1 3EA /hwdoncaster
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