Taking Pride Summer/Autumn 2013

Pride Taking

Summer/Autumn 2013 . Issue 3

For staff, members, patients, visitors & volunteers

Caring young volunteers lend a hand Staff take centre stage The centre pages of this issue of Taking Pride showcase just a few of our many inspiring and dedicated people who work at Derby Hospitals as well as our recent Staff Fun Day. There was certainly lots of team spirit at the Staff Fun Day with over 1,000 members of staff and their families coming along to watch teams from different areas of the Trust compete against each other in various games and events.

The Staff Fun Day is part of the Trust’s Wellbeing at Work Programme which was recognised last year by the Inspire Programme for non-commercial projects inspired by the London 2012 Games. The legacy of this award has continued with many more staff taking part in physical activity provided through Derby Hospitals.

If you have any comments or suggestions on how we can improve Taking Pride please email dhft.communications@ nhs.net or call 01332 785778.

Scott Hickling with patient Helen Cammiss on ward 306 (story on page 5)

In this issue...

The year ahead

A day in the life of

Inspirational staff

Sunshine deck opens

Page 2

Page 7

Page 8-9

Page 14

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2 I hope you are enjoying this wonderful warm sunny weather - it definitely makes up for the poor summer last year and the long winter and spring.

The centre pages of this edition of Taking Pride are dedicated to our staff and the teams who make a difference to the Trust, from our Pride of Derby Awards to the staff who have dedicated their working life to the NHS with their Long Service Awards, and of, course, the team spirit of our Staff Fun Day. I feel immense pride when I see what they have all achieved. Well done to everyone.

The weather stayed fine for our second Staff Fun Day held at the

Our performance

Derbyshire Cricket Ground. There was a good turn out from staff and their families who came along to join in some of the activities and watch the eagerly anticipated competition ‘It’s a Knockout’ which was extremely competitive with the surgical staff team taking the crown this year. Thank you to everyone who came along to support the event.

Best wishes

I would like to thank everyone who has given us feedback on the first edition of Taking Pride and I hope you enjoy reading this edition.

Sue James Chief Executive

Emergency care

n

The requirement for patients who attend A&E is that they should not wait more than four hours. During June we met the target of less than 5% of attendees waiting longer than four hours even though we faced increasing numbers of emergency and unscheduled attendances. Thank you to all staff for their hard work.

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Our plans for the year ahead Over the next five years, we are striving towards our vision to be a national beacon for all that is best in the NHS. We have now developed our plans for this year on how we will achieve this.

These focus on putting patients first in everything we do, getting things right first time, investing our resources wisely, developing our people and ensuring value through partnership.

Our objectives include: n Listening and responding to patient and carer feedback to improve the

Did you know that every day last year we: n Delivered

Operations

n

Due to the number of emergency patients requiring surgery, we have been operating at weekends to ensure that patient care isn’t delayed.

Cancer targets

n

We are progressing well on our cancer targets and are making improvements to patient pathways and processes to ensure we meet our targets.

Infection rates

n

We have seen 18 cases of Clostridium difficile during April to June with the majority of these being unavoidable (this means that investigations have identified that policies and procedures were followed and that the patient may have had a pre existing condition).

Our teams are working hard to ensure that we continue to reduce infections across our hospitals.

17 babies

patient experience n Redesigning maternity care to improve the family experience

n Operated on

n Replace our electronic patient administration system to improve

efficiency n Build flexible and skilled patient focused teams which adapt to changes

n Admitted

53 people

120 emergency

patients

in service demand n Develop our partnerships with local hospitals and other healthcare

providers to ensure patients receive the best care from our local NHS services As we move through the year we will keep you up to date in Taking Pride on how we are doing against our plans.

n Treated n Saw

326 people in A&E

2,646 patients in clinics

n Supported

234 people to go

home on the same day as their operation

Quality through

Partnership

n

Finances We have had a challenging start to the year as we have seen more emergency attendances.

However, we still need to meet our annual savings challenge of £22.3 million for this year to ensure we can afford the investment plans put forward for new developments and services.

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Keeping patients healthy at home A hospital programme which helps patients to learn more about their medical condition before they are discharged aims to keep them healthy at home and out of hospital.

The Enhanced Discharge Support Programme is for patients who are at high risk of readmission to give them the confidence and independence to manage their condition at home and reduce unnecessary hospital readmissions.

The programme which is run with support from local GPs, community staff and social services offers patients who are suffering from some lung conditions and heart problems additional help and support whilst they are still in hospital.

“It has been a real benefit and is very assuring.”

A few days before discharge, the patient is seen by an enhanced discharge nurse to talk in detail about their medical condition, go through the medication prescribed, give advice on how to keep themselves well and the signs to be aware of to avoid their condition deteriorating. On the actual day of discharge a verbal hand over is given by the nurse to the community team to ensure that they are fully aware of the specific needs of the patient. Two or three days after discharge the patient will then receive a telephone call from the enhanced discharge nurse to see how they are and if they have any concerns which they need to talk about.

Samantha Reed, enhanced discharge project nurse said: “By giving the patient a greater understanding of their medical condition and the support they need when they leave hospital, it is hoped that this will give them the confidence and independence to manage their condition and also reduce unnecessary hospital readmissions.”

One patient who has benefited from the discharge programme is Andrew Baldwin from Etwall who has unstable angina and, said: “When I had a heart attack back in 2003, I received a very brief talk on the day of discharge and my wife and I were shown a video about what life would be like

Enhanced discharge project nurse, Samantha Reed with patient Andrew Baldwin

following a heart attack. This time it has been completely different, and I feel so reassured. No one had ever explained my medication before and I now know the things I need to focus on, such as changes to my diet and ways to slow myself down.

The Enhanced Discharged Programme has been shortlisted in the Health Service Journal Efficiency Awards in the category ‘Efficiency in Acute Service Redesign’. Winners will be announced at an awards ceremony in London in September 2013.

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How research is helping to save patients’ lives At Derby Hospitals we are proud of the ground breaking research carried out by our doctors and health care professionals. All patients accessing the Trust will be benefitting from past clinical research. With over 300 studies currently ongoing, health care and patient outcomes will only continue to improve!

Dr Teresa Grieve, assistant director of research & development said: “Over the last 15 years, we have been developing a research culture which has bought a host of

benefits for patients and doctors, including improved and more costeffective treatments.”

Patients are an integral part of all clinical research and many people who participate in research take pride in the fact that they are helping to find new ways to advance scientific knowledge. So how can you get involved?

As a patient or a member of the public you can find out about studies that are currently open and recruiting by asking your consultant or health care professional or by looking on the

internet (such as on the UK Clinical Trials Gateway). Alternatively, you may actually be approached to take part in research. If this happens then don’t be afraid to ask questions. Remember it’s ok to ask.

As a member of staff, you can also find out more about how to get involved with research in the Trust by contacting the Research & Development Department dhft.RandDadmin@nhs.net

The Trust is also keen to encourage patient and public involvement in the development of research ideas. Working with researchers and doctors in the early stages of developing a research project ensures that clinical studies reflect patients’ needs and priorities so that studies are more ‘patient friendly’ and work better.

Visit us at www.derbyhospitals.nhs.uk follow us on twitter @DerbyHospitals

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Behind the headlines We promised to keep you up-to-date with the Trust’s response to some of the health stories which have been in the news recently and one significant story that has been making the headlines is the pressure being faced by Accident & Emergency departments nationally.

This article explains what we are doing here in Derby to address the demands on our Accident & Emergency (A&E) department.

Patients who attend A&E must be discharged or admitted within four hours of their attendance which is a target set nationally.

Like many other acute hospitals nationwide, we have struggled to meet this target but in June this was achieved.

We have had more than 2,249 attendances compared to the previous year, an increase of 1.93%. We have also seen a higher proportion of patients aged over 65 and a 21% increase in patients aged over 90 who have complex medical needs and need to be admitted to a hospital bed.

Not only have we been looking at how we can work with GPs to see if we can provide services closer to home but we are also expanding our assessment facilities so more patients can be seen, treated and sent home. We are also looking at how we can discharge more patients from hospital beds to suitable convalescent beds nearer to home which will make it easier for us to find a bed for those coming

into A&E who need to be admitted.

We are currently recruiting for more A&E consultants and plans are in place for a new unit for frail elderly patients who come into A&E who may need specialist but not emergency treatment.

We will continue to keep you informed of developments in future editions of Taking Pride.

A great place to work - that’s what our staff told us Earlier this year we asked staff to participate in a survey to tell us what it’s like to work at the Trust.

Over 89% of staff who completed the survey told us they felt mainly good about working at the Trust and 83% would recommend it to friends and family as a good place to work.

The chief executive Sue James said: “It’s pleasing to see that so many staff feel motivated and proud to be part of Derby Hospitals. It’s only with their dedication that we will continue to deliver the very best care to our patients.”

The areas that came out top that make the Trust a great place to work, are the relationships staff have with their teams as well as with other teams across the Trust and the standard of care delivered to our patients.

We are currently working hard to look at the wider causes of the pressures faced by our emergency care service. Recently we have held two emergency care summits at the Royal Derby Hospital to bring together everyone in the health community to look at ways in which we can reduce the pressure on A&E.

Staff felt that more focus should be put on recognition for the contribution they make, more resources to do the job, and being treated fairly. Plans are being now being developed to address these areas.

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Counting on your views We all know that receptionists, secretaries and other key administrative staff can often be the first person a patient or relative may speak to on the phone, on a ward or in a clinic and a welcoming smile and helpful approach can often make the biggest difference. We also know that these staff are essential to our aim to be a beacon within healthcare.

Many of these staff as well as patients tell us that despite our best efforts there are times when some patients find it difficult to join up their care between different doctors, departments or nurses and letters to GPs may take longer than anticipated to be sent out. This leads to anxiety and frustration and many of you have ideas as to how we could improve.

In listening to both patients and

Derby Hospitals NHS Foundation Trust

staff we want to review our administrative support processes to make them better for patients ensuring they have a single point of contact for their care and for staff providing real opportunities for career progression. That is why we’re keen to hear your ideas.

Whether you are in an administrative support role; are a clinical member of staff who depends on the support

you receive to provide excellent patient care; or are a member of the public or patient who would like to share your own personal experience of the service you have received please send your ideas to jenny.luke1@nhs.net before the end of August. Local staff ideas sessions will also take place in August.

Did you know? n Every year we send out

660,000 outpatient patient

letters n We have over

1,200

administrative support staff including medical secretaries, health records assistants, clinic & ward receptionists and waiting list clerks n We invest

£30million a

year in our administrative staff and services

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Young volunteers lend a hand School pupils are helping out on our hospital wards by spending time talking to the patients, reading or playing cards.

The Young Volunteers Scheme was initially started with just a few students and has now proved such a success that we will have in excess of 100 student volunteers by Christmas 2013.

One of the first schools to take part was Repton School who were looking at opportunities for their students to go out into the community and offer help and support to others. Val Cosford who is a teacher from the school said: “I contacted the hospital to see if it would be possible to take a few students and was really pleased when I was told about this new scheme. The students come along to the hospital once a week and help out on the wards by talking to the patients, playing cards or even reading to them. They really enjoy the experience and get frustrated if school commitments get in the way of their volunteering. We have had a lot of interest from other students and have at least 12 or 15 who are interested in coming along in September, doubling the numbers that we currently have volunteering.

This is a fantastic opportunity for

What our patients say We encourage patients, their families and carers to give us feedback about their experiences of our hospitals.

Here are some recent comments.

“The care that mum received at the hospital was amazing; from the consultant down to the cleaner everyone was so kind, considerate and appreciative of our circumstances.”

Mrs Gibbs West Sussex

Teacher, Val Cosford with some of the young volunteers from Repton School

the school to get involved in the community and for our students to gain such valuable experience.”

One student from the school who has been volunteering since October 2012 is Scott Hickling, 16 who loves volunteering so much he is now a mentor to young volunteers from other local schools.

Scott said: “I didn’t know what to expect when I first came and was worried about doing things wrong.

There was no need to worry though as we were shown what to do and soon got used to everything.

I love talking to the patients and I remember chatting to a war veteran who shared his stories with me about his time in Korea and flying in the RAF.” If you would like to find out more about the Young Volunteers Scheme for students age 16 upwards, please call one of our volunteer co-ordinators on 01332 786148. You can also find more information online at www.derbyhospitals.nhs.uk.

“They are a fantastic group of people who really care about their patients in their care”.

Mrs Hammond Long Eaton “Everything about my attendance at your hospital fell into the “excellent category”. Without exception, everyone with whom I came into contact could not have been more kind or considerate.

The cleaning, catering and medical staff on the ward and all those who dealt with me at the hand clinic and day surgery centre went out of their way to ensure that I was well cared for and kept fully informed.”

Mr Evans Lincolnshire

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Pupils learn how to be Junior Environmental Champions Pupils from Wren Park School in Mickleover have been learning how to become more environmentally aware by undertaking training at the Royal Derby Hospital to become Junior Environmental Champions.

Paul Brooks, assistant director of facilities management said: “We have worked with the school over a number of years on the Junior Environmental Champion project and I am always amazed at the projects put forward by the children as well as their climate awareness.”

As the Royal Derby Hospital has been built to be eco-friendly and has many projects aimed at carbon reduction, a team from the hospital has been helping the children to learn more about energy awareness. The children had been set a project by the school to show how they would cut the schools energy bill by 10%.

The children came along to the Royal Derby Hospital to present their projects and how they had used their training to solve the challenges set by their school. Each child received a certificate, and prizes were awarded to the groups who demonstrated the greatest impact in cutting the school’s energy bill.

Sandra Alger, Year 6 teacher from Wren Park School said: “The children have worked very hard on this project and they have really

used their imaginations, artistic abilities and IT skills. They have also learnt a huge amount about renewable energy.”

Issak Brookes, Lottie Thomas and Lucy Ball with their certificates

www.twitter.com/DerbyHospitals

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In the spotlight with...

Jenny Ireland, Public Governor for Amber Valley says...

I became a Governor because I’ve always been a passionate supporter and defender of the NHS. You get support and training for the role but it also requires you to harness your life skills, such as being a good listener and caring for others.

I retired from primary teaching four years ago. For a number of years during my career I was co-ordinator for equal opportunities, in which I have an interest. Before teaching I worked in accounts, sales and marketing for a number of different companies and institutions. I have

an honours degree in Modern European Studies (majoring in history) and a PGCE. I also have secretarial qualifications and music qualifications in playing the violin and piano. I draw and paint and enjoy photography, walking and reading.

get involved in different things aspects and I have been able to match these to my interests.

Currently I am a member of the End of Life Group, Safeguarding Committee, Design Arts and Wayfinding and other patient experience groups.

As I find out more about how the hospital works, my confidence has increased giving me an informed point of view for both representing the people of Amber Valley and challenging the hospital management on the issues they report at meetings.

I also volunteer in the Nightingale Macmillan unit, driving patients to and helping in the Day Unit as well as supporting on the ward.

There are lots of opportunities to

the wards or in areas such as A&E. We should all be proud of the excellence demonstrated on a daily basis.

It is very gratifying to see how staff and management here in Derby have taken on the challenge of improving the care and services they give to patients, whether on

Jenny Ireland

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Latest Council of Governors Chart - cut out and keep!

The Council of Governors ensures that the views of members (which includes our staff), as well as those of the wider community, are represented appropriately. We’ve just had elections and below is the current membership.

If you’d like to find out more about the Governors – look in the Members section of our website www.derbyhospitals.nhs.uk .

Governors can be contacted via email: dhft.membership@nhs.net or 01332 786896. They meet bi-monthly, 6-8pm in Trust Headquarters, Level 5, Royal Derby Hospital . The next few meetings are 17 September and 19 November – all meetings are open to the public.

Public Governors

Ms Jenny Ireland

Mr Andrew Loades

Amber Valley

Amber Valley

Term of office until 30.6.15

Term of office until 30.6.15

Mr Roland Fitzgerald Amber Valley Term of office until 30.6.14

Mr Paul Gibbons Amber Valley Term of office until 30.6.14

Mrs Glennis Marsden Dales and South Derbyshire Term of office until 30.6.15

Mr Garry Purdy

Mr Vince Kenny

Dales and South Derbyshire

Derby City

Term of office until 30.6.14

Term of office until 30.6.16

Mrs Shirley O’Sullivan

Dr Peter Roberts

Miss Nishi Madan

Derby City

Derby City

Term of office until 30.6.16

Term of office until 30.6.15

Derby City Term of office until 30.6.16

Miss Beverley Martin Derby City Term of office until 30.6.15

Appointed Governors

Mr Allan Bate

Mrs Gail Goodman

Miss Anne Johnson

Mrs Wendy Locke

Mr Nigel Horridge

Derby City

Derby City

Derby City

Derby City

Erewash

Erewash

Mr Mark Crossley

Term of office until 30.6.14

Term of office until 30.6.14

Term of office until 30.6.14

Term of office until 30.6.14

Term of office until 30.6.15

Vacancy

E Staffs and NW Leicestershire Term of office until 30.6.16

Mrs Alison Booth

Mrs Loraine Evans

Mr Nigel Haywood

Mrs Grace Pearn

Mr Nick Seed

Rheumatology Research Nurse

Registered Nurse

Theatre Practitioner

Clinical Team Leader - Physio

Term of office until 30.6.16

Term of office until 30.6.16

Head of Transformational Implementation

Senior Information Analyst

Term of office until 30.6.16

Term of office until 30.6.15

Term of office until 30.6.16

University of Derby Term of office until 30.6.16

Staff Governors

Term of office until 30.6.16

Dr Bill Whitehead

Miss Catherine Allton

Mrs Sheena Hill Registered Nurse Term of office until 30.6.14

Dr Margaret Phillips University of Nottingham Term of office until 30.6.14

Ms Kate Brown Southern Derbyshire CCG Term of office until 30.6.16

Mrs Lisa Barker

Cllr Mark Tittley

Cllr Clare Neill

Community Action Derby

Derby City Council

Derbyshire County Council

Term of office until 30.6.14

Term of office until 30.6.16

Term of office until 30.6.16

Vacancy

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A day in the life of …

The Cardiac Catheter Suite This life-saving centre provides treatment and investigation for patients across Southern Derbyshire and parts of Staffordshire who have a range of cardiac conditions including heart attack. Three hundred heart attack patients last year received life-saving PPCI (Primary Percutaneous Coronary Intervention) treatment at the centre to open their blocked heart artery. The team of highly skilled cardiologists, nurses, radiographers and physiologists also care for patients who need angiograms, angioplasty and the fitting of pacemakers.

Senior Sister, Helena Leach tells us about a day in the department.

“There is no such thing as a typical day as we never know what’s coming though the door.

inpatients. Today we have patients who require coronary angiograms and coronary intervention. This procedure involves looking at the coronary arteries to find out where and how severe or narrowed the

“There is no such thing as a typical day as we never know what emergency will need our help.”

The department is open for inpatient and outpatient procedures from 8am to 8pm, Monday to Friday. It also has an out of hours 24/7 service for patients who are having a heart attack and require a life saving treatment to open the blocked heart artery within 60 minutes of arrival at the hospital.

This morning the on-call team were called in at 6am having been alerted by the Coronary Care Unit (CCU) that an inpatient who was being monitored for a heart block was unwell and needed an emergency pacing wire fitted.

areas are. This specialised treatment is used to stretch or unblock narrowed heart arteries where a small metal stents are implanted to keep the artery open to improve the blood supply to the heart muscle. We also have a couple of patients who require implantation of a pacemaker as they are having problems with their heart rhythms.

It’s 5pm when we receive a call from the ambulance service about a patient who is having a heart attack. The ambulance crew are

trained to recognise symptoms and will perform a 12 lead ECG to confirm a heart attack. The patient is then brought direct to us rather than A&E so treatment can start immediately. The team quickly assemble ready for the patient’s arrival so they can deliver the Gold standard treatment which is called PPCI. (Primary Percutaneous Coronary Intervention). Patients who are seen in a specialist centre like ours have a greater chance of survival and recovery.

It’s satisfying to see our patients who are critically ill suffer from severe pain and fear of having their procedure performed immediately then transferred to CCU feeling much better and pain free. We are proud as a team to be able to deliver such an effective treatment for acute heart attack.”

The team arrive and the patient is transferred to the catheter room for a procedure. A pacing wire is inserted into the patient’s vein via the groin, fed through the body straight into the heart and connected to an external small electrical device called a pacemaker.

The wire acts like a generator so when the heart is slow it can then kick in and it give a boost.

The procedure went well and the patient was back in the coronary care unit after an hour feeling a lot better.

New machine helps in the fight against infection A portable machine is now in operation in our wards and clinics which can decontaminate a four-bedded ward bay in less than an hour.

Infection prevention is a number one priority for our hospitals and so being able to decontaminate an area in less than an hour instead of an average of four hours is excellent news.

The decontamination team regularly ‘deep clean’ ward and clinical areas as an enhancement to the normal cleaning routine.

This machine takes less than four minutes to set up and uses hydrogen peroxide vapour to decontaminate the area to be cleaned. All portable equipment and furniture is removed, such as drip stands and notes trollies and then the room is measured with a laser measuring tape to ensure that the correct amounts of Hydrogen peroxide are used for the room. The door is closed and the machine is then left to operate. Jackie Marriott, assistant head of facilities management said: “This machine even cleans in the hard to reach areas like the bed mechanism, curtain track, plug hole, shower head and bedside drawer. So in an hour the room is ready to be used.”

It’s 7.30am and the day begins. The co-ordinator checks the timetable for today’s procedures and collects the Diary and prioritises inpatients requiring treatments.

Outpatients start arriving at 8am for an 8.30am start. We have two procedure lists each day with a selection of outpatients and

Helena Leach senior sister with consultant cardiologist, Dr Azeem in the catheter procedure room

Marein Zubel from the Trust’s decontamination team preparing the machine

Visit us at www.derbyhospitals.nhs.uk follow us on twitter @DerbyHospitals

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e h t t a t i r i Team sp y a D n u F f f Sta

inspirational

Staff from the Trust and their families joined in the excitement of the annual Staff Fun Day at Derbyshire Cricket Ground in July. The Fun Day was opened by Steve Backley OBE, retired former British and World record holder for javelin throwing and the Mayor of Derby, Councillor Fareed Hussain.

Building on the success of last’s year’ event, the day was bigger and better with more people taking part in the fun. Not only did the sun shine, but there was a great turnout of more than 1,000 people who came along to join in the many activities, including the very competitive ‘Its a Knock Out’ challenge, which was won by the team from surgery - ‘Joy Division’.

Steve Backley presenting the winners medal to Duncan Bedford from the winning ‘Joy Division’ team from Surgery

Loyal staff recognised for their long service

Long serving members of staff who have clocked up over 2,980 years of service between them were recognised at our annual Long Service Awards ceremony.

The Long Service awards scheme recognises staff who have 25 or 40 years of service either at the Trust or within the NHS. One hundred staff received their 25 years award and 12 were honoured for an amazing 40 years service.

All those honoured received a framed certificate and a commerative pin badge.

Derby Hospitals NHS Foundation Trust

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Our Pride of Derby winners Pride of Derby’ is our staff recognition award scheme which recognises those staff who go the extra mile in their every day duties to improve patient care and staff experience.

The latest winners for this quarter are:

Best Frontline member of staff Sue Rucklidge, specialist bereavement midwife Sue was nominated by a patient and her husband for the support provided during three pregnancy losses. They feel forever indebted to Sue for helping them to be strong again, to have hope and value each other.

The judges felt Sue is a true role model of our values and demonstrates care and compassion in everything she does.

Best Behind the Scenes member of staff Diane Naylor, domestic assistant

Best Team The Pulvertaft Hand Unit The judges were impressed with the five nominations the team received from patients all commending them for outstanding team work. Patients felt truly cared for by them and commented on the kind, considerate and friendly approach of the unit.

Diane was nominated by a colleague for going out of her way to ensure the offices were thoroughly cleaned. The colleague felt that she had gone beyond what was expected and had done so in a professional and friendly manor.

The judges felt that Diane demonstrated real passion and pride in her role ensuring that no matter what the task was she gives it 100%.

Pulvertaft Hand Unit

Sue Rucklidge and Diane Naylor

Derby’s pioneering diabetes care wins national award A pioneering joint venture, which benefits diabetes patients in Derby, has won a prestigious national healthcare award.

Intercare Health, a partnership between Derby Hospitals and the city’s GPs, has won the diabetes care award at the Patient Safety and Care Integration Awards. It was also Highly Commended for its Proceed project, offering pre-conception advice for women with diabetes who are planning a pregnancy.

The Trust was also Highly Commended for its pioneering work in setting up the UK’s first electronic monitoring system to identify patients with life threatening Acute Kidney Injury.

www.twitter.com/DerbyHospitals

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Recognition for Sue with Royal invite “When we needed her she was there” is just one of the many tributes paid to Sue Rucklidge, bereavement midwife who was invited to one of the Queen’s Garden Parties at Buckingham Palace in recognition of her work with families whose baby had passed away.

Sue has a Masters degree in counselling, is a registered counsellor and has for 15 years been training midwives to give support to families.

Sue said: “Having a live birth is beautiful and joyous, but having a baby that dies has a massive impact on that family and what we do is critical in helping them to adapt.

Some people will be very quiet and reflective and some will shed loads of tears or can be angry. You have to know how to deal with all manner of emotions and that can be challenging.

“I was really honoured to be recognised with the invitation to

“It’s lovely to know that I am able to help and support families during such a difficult time in their lives.”

It is this experience which allows her to cope with the emotional demands of her work.

Comments

Buckingham Palace. It’s humbling because I work with such a big and great bereavement support team at the hospital.

Lovely news about Sue Rucklidge, when we needed her she was always there for us and we will be eternally grateful.

Katie Evans

Sue was nominated for a Royal Derby Hospital Pride of Derby Award by one couple who lost three children over three years through miscarriages. Clare and Andrew Lewis, of Derby met Sue after the loss of their second baby last year and said: “It was after we lost the second baby we were given Sue’s card and, within a few days, she had contacted us and we were able to come into hospital to reflect on events with her. She’s been a friendly face to us, helped us to grieve and helped us to feel normal – explaining the different stages of anger, sadness and bitterness you go through and that other couples go through it too.

“Sue’s given us hope for the future. She was our rock.”

Great recognition for a fantastic lady who looked after us in 2008 when we lost our baby girl.

Sarah LLoyd

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Walk of a lifetime for midwife Rebakah Midwife Rebakah Walker completed the 800 km (500 miles) Camino de Santiago de Compestela, the legendary pilgrim’s route through Spain, in just 33 days to raise money for the Butterfly Suite, which is a purpose-built room on the labour ward where bereaved parents are cared for.

Rebakah and her sister Rachel had many adventures along the way and met many inspirational people from all over the world, including many local people who liked to help them find their way along the route by tugging at their sleeves pointing out the route. Rebakah said: “It was like having your own personal Google map.

“After ten months in the planning we set out with the sense that walking 800km would be the most challenging thing we’d ever done, and it certainly was a life changing experience. Walking so far gives you plenty of time to think and I found out that no matter what the challenge was I was a lot stronger than I thought I was. As a midwife I know how important having this strength can make to the women I help and care for.”

Sue ready for the Royal reception at Buckingham Palace

Two pilgrims Becky on the left with her sister Rachel

Goodbye and good luck Midwife Helen Smith was given a great send-off by colleagues as she retired after working for Derby Hospitals for over 20 years.

A supervisor of midwives, mentor, inspiration, colleague and friend to many Helen’s professionalism, calmness and smile will be missed by all her colleagues and they wish her a long and happy retirement.

Helen with her retirement cake

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Amie’s hospital experience inspired her to be a nurse Amie White, 25 was inspired to become a nurse after being in hospital with a serious medical condition where she saw first hand just how important it was to be a caring and compassionate nurse.

“I was first diagnosed with Ulcerative Colitis at the age of 19 when I was working as a fitness instructor. I had been suffering with severe stomach pain and bleeding from the rectum for several months when my GP sent me to the Royal Derby Hospital for a colonoscopy.

This showed that part of my intestine was damaged, so I was put on medication to help alleviate the symptoms. However, eighteen months later I was still in severe pain. Another colonoscopy showed that my intestine had stretched so much that it was now paper thin and could burst at any time.

The surgeons told me that it could be reversed in the future by having more operations, which is all I could think about. After a four week stay in hospital, and another trip back to theatre, I finally went home on my 21st birthday.

“It was this experience that inspired me to want to become a nurse.

“I wanted to be one of those nurses that did make a difference to the patient.”

“So I was rushed to theatre to have my colon removed and have a stoma bag fitted. I did not ever imagine this would happen to me at my age.”

Having experienced being a patient myself, I knew first hand just how important being a nurse was.

So, I sent in my application to Nottingham Uni versity School of Nursing and was accepted.

“I found the first two years of my nurse training quite difficult, as I still had my stoma bag, and hadn’t told my fellow students about it because I didn’t know how they would react. I managed to pass all my exams first time, whilst still receiving treatment and then in February 2011, I finally had the stoma reversal and felt like Amie was back, even though my stomach now looks like a snakes and ladders board.

“I hope that my story will inspire others that anything is possible if you really want it and that’s what I hope to do in my nursing career.”

“I had the privilidge of hearing Amie’s story when she shadowed

me for a day. The commitment and work she has put into becoming a nurse despite her health issues are to be commended. Amie’s insight into the patients experience will support her in ensuring that the care she delivers centres on the patient and delivers true compassion.”

Cathy Winfield, Director of Nursing

“I first met Amie in September 2010 when she commenced nurse education at the University of Nottingham (Derby Centre).

She was an extremely pleasant individual though quite quiet; dare I say meek. Despite her health problems in her first year, she always had a smile. During her course she has gained a huge amount knowledge and experience and soon she will be a Registered Nurse. She is an excellent role model for others considering nursing as a profession and a first class ambassador for the University and the Royal Derby Hospital, who have shaped her course and career.

I wish her well and am pleased to have played a part in the education of an individual who will provide compassionate and excellent care.

Well done Amie.”

Alan Williams, Tutor and Lecturer

If you would like to find out more about becoming a nurse, please visit the University of Nottingham or Derby School of Nursing website. n University of Nottingham

School of Nursing www.nottingham.ac.uk/nursing/ enquiry n University of Derby School of Nursing

www.derby.ac.uk/health/ nursing For more details on Open Days call 0800 316 8974.

Visit us at www.derbyhospitals.nhs.uk follow us on twitter @DerbyHospitals

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Entry made easier for the deaf and hard of hearing

Greater patient choice for adult hearing services

Access to our car parks and wards is now a lot easier for the deaf and hard of hearing thanks to a simple system, which is believed to be the first in the country, designed and installed by a team from the Trust.

For a small amount of money we now have a system, designed and installed by one of our own electricians, that uses dedicated call bells at the entrance to nine of our wards that have video access which alerts the ward reception staff that a person with an upper limb disability or are deaf or hearing impaired need assistance to get in to the ward. The bell doesn’t deactivate until the receptionist comes out to them.

Eight new community adult hearing clinics operated by the Trust are now up and running, giving patients a greater choice and care closer to where they live.

These clinics provide a comprehensive range of hearing aid services for adults aged 55 or over with suspected or diagnosed age related hearing loss. This includes hearing assessments for new and existing hearing aid users, hearing aid fitting, follow-up and aftercare services.

In all our car parks, including staff car parks, we now have signage which informs people of the 24 hour text facility which can be used to alert our car parking office or security team that assistance is needed at the barrier. For someone who is deaf or hard of hearing the call for assistance button is of no use. A simple text sent to us means we can get someone out to help them straightaway.

If you currently see another hearing provider you can switch to one of our clinics easily. Just ask your GP to refer you for a reassessment to the most conveinient Derby Hospitals clinic for you.

Alison Hicking from Derby Deaf Forum said: “We are doing some great work with the Trust to improve access for the deaf and hearing impaired community. This work could not be done without the support and partnership between the hospital and the deaf community.”

Electrical technician, Steve Reaves with the call-bell system he designed and installed

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GPs welcome mobile app For GPs in Derbyshire information about our hospital services is now at a touch of a button thanks to an app they can use on their mobile phone.

The app, which is thought to be the first used in the country, has been developed by a team from the Trust. So far over 270 local GPs have downloaded the app since its launch in May. Feedback has been very positive from GPs so our team are now working on adding more features and information covering other areas of our hospital and community services.

GPs download the app on to their mobile phone and then can access information about our services and specialists whether they are in their surgery, on home visits or working out-of-hours. This gives them the “What information they need to direct patients to the right service.

Derby Hospitals NHS Foundation Trust

Patients who just require hearing aid repairs do not need a GP referral. They can contact our audiology department direct on 01332 785345 to make an appointment.

Our community clinics are available at: n Alfreton Tuesday - Fortnightly - 9.00-17.00 n Ashbourne Wednesday - Fortnightly 9.00-17.00 n Belper Wednesday - Fortnightly 9.00-17.00 n Heanor Friday - Weekly - 13.30-17.00 n Ilkeston

an innovative way to share information” Derbyshire GP

Wednesday - Weekly - 9.00-12.30 n Long Eaton Wednesday - Fortnightly 9.00-17.00 n Ripley Friday - Weekly - 9.00-12.30 n Swadlincote Monday - Fortnightly - 9.00-17.00

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NHS Retirement Fellowship Are you due to retire or are retired from an NHS job?

Why not join the Derby NHS Retirement Fellowship the social, leisure, educational and welfare organisation for retired NHS staff and their partners.

The Derby Branch was formed in 1994 and meet every month on the last Friday from 2-4.30pm

(except August and December) at Mickleover Country Park Social Club, (off Merlin Way), Mickleover, Derby.

They have a variety of activities such as a walking group, book club, golf tour and weekend outings (including the theatre) and holidays. Each year they support a local charity and offer support to members who are unwell and

others who cannot attend meetings because of ill health.

If you are looking for a group that can offer support, fun and friendship that why not go along.

If you would like to join the NHS Retirement Fellowship please look on the website for more details www.nhsrf.org.uk

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Health Information Talks - always something new to learn Come along to one of our free talks designed to give the public and staff a greater awareness and understanding of various health conditions and how patients are treated in Derby.

Singing chefs get creative on the wards

24 September

Experienced arts and health musician Laura Waters and visual artist Fi Burke have been using music and visual props on the wards to gather patient feedback about the food quality and quantity, its presentation, assisted feeding and the hostess service.

Dr Nick Selby, Consultant Nephrologist

Dressed as chefs with hats and aprons and carrying a basket of fruit shakers, a menu and pictorial rating board they have been playing themes from food related TV adverts on a violin. Patients were asked to rate the food by telling them what were their top of the pops, top of the flops and their remixes of the food service. Their thoughts were then put into lyrics

and this unique piece of music was then recorded.

This feedback will be used alongside the more traditional questionnaires and feedback cards to contribute to the continuing improvements to our food service whilst giving the patients and staff involved a fun experience.

The talk will focus on the improvement strategies that we have put in place in Derby to tackle AKI.

10 October

Imaging at the Trust Penny Owens, General Manager/Lead Radiographer

Singing Chefs Laura Waters and Fi Burke

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Goodbye and good luck Tom Chief pharmacist Tom Gray was given a great send-off from colleagues as he leaves the NHS to pursue an academic role as Head of Professional and Clinical Leadership at the University of Nottingham.

‘Unique’ is a word that is often overused, but colleagues say this is appropriate for the bagpipe playing, visionary chief pharmacist of the last ten years. As a true gentleman his passion for patient care and the wellbeing of his staff was always apparent.

So ‘au revoir’ Mr Gray, with many thanks for everything you have done for pharmacy and the patients of Derby. All your friends and colleagues wish you every success for the future. You will be missed.

Tom Gray, left, with Divisional Director Tony Campbell at his goodbye celebration

‘Acute Kidney Injury (AKI) - A challenge for patient safety’

Find out more about general and specialist radiography (x-rays, CT/MRI /ultrasound scans) and other interventional procedures carried out in the Trust’s imaging department.

12 November

‘Lung disease: Past, present and future’ Dr Chris Whale, Consultant in Respiratory Medicine

Everyone is welcome but pre booking is required. Talks start at 6pm and are held in the Education Centre, Royal Derby Hospital. To find out more or to book on one of the talks please call 01332 786896 or email dhft.membership@nhs.net.

www.twitter.com/DerbyHospitals

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Fun in the sun on the Sunshine Deck Derby Hospitals Charity has raised more than £27,000 to give the outside area on Puffin Ward at the Children’s Hospital a well needed makeover.

The new area, renamed the ‘Sunshine Deck’, has new play equipment, soft surfaces, a sun canopy, seating and lighting. The area is bright and vibrant and will allow young patients and their parents to have fun in the fresh air, giving them a welcome break from being inside the ward.

The ‘Sunshine Deck’ was officially opened by chief executive, Sue James just in time for the warm sunny weather.

Sunday 22nd September 2013 Support your local hospital charity by taking part in a sponsored 8½ mile walk around the beautiful Carsington Water Reservoir For further information please call 01332 786445 or email kerry.brady1@nhs.net Register online at www.derbyhospitals.nhs.uk/charityevents Patient Pippa Taylor, 9 enjoying the fresh air on the Sunshine Deck

Are you ready for the

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How about getting into the Christmas spirit a little early this year and at the same time raise a few pounds for charity?

The Jingle Jog will be held on Sunday 8 December and takes you on a 5km (3.1 miles) route around Markeaton Park. The fun run is for everyone, adults, children and even dogs. You don’t have to run, you can walk or jog – it’s up to you.

There is a £7 entry fee per person which includes a FREE santa suit for the over 14’s.

You can register online at www.derbyhospitals.nhs.uk/charityevents or call Derby Hospitals Charity on 01332 786445.

Over the past five years Jingle Joggers have raised over 40k

Image courtesy of Severn Trent Water

Celebrations as Derby Hospitals Choir raise £10,000

REMEMBER, REMEMBER 5TH NOVEMBER! We can’t promise fireworks, but we can promise a very warm welcome

Derby Hospitals Charity Annual meeting Tuesday 5 November 2013 3.30pm to 5pm Mickleover Court Hotel, Etwall Road, Mickleover, Derby DE3 0XX Why not come along to find out more about the work of Derby Hospitals Charity’s during the past year For more information about the event please contact Julie Chapman on 01332 785731 or julie.chapman5@nhs.net

A staggering £10,000 has been raised by Derby Hospitals Choir during 2012 for the respiratory unit at the Royal Derby Hospital.

A cheque was handed to Dr Gillian Lowrey, consultant respiratory physician at a Dinner held in May. The money raised will be used to purchase High Flow Humidifed Oxygen systems for the respiratory ward.

This year the Choir will be raising funds for the medical assessment unit, so why not support them by attending the annual Christmas Concert on Friday 22 November in the Great Hall, Assembly Rooms, Derby. The Concert starts at 7.30pm and there will be prizes to be won in the fabulous prize draw.

Tickets go on sale at the Assembly Rooms Box Office from August.

For more information go to www.derbyhospitalschoir.co.uk.

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1. The following anagrams represent famous people. Can you figure out who they are?

1. LIKED LONG TUNE 2. GENUINE CLASS 3. I DEMAND TV LATER 2. The Horse, the Rope, and the Hay. A horse is tied to a 15 ft. rope and there is a bail of hay 25 ft. away from him. Yet the horse is able to eat from the bail of hay. How is this possible Solutions at bottom of page

6 3 8 4 5 3 7 9 4 6 3 7 9 5 1 2 3 8 7 1 3 6 2 4 3 6 4 1 6 5 2 3 1 2 9 8

Fill in the rest of the grid using only the numbers 1 through 9 so that no number repeats in any block, row or column

Foundation Trust Membership

Please complete in BLOCK CAPITALS Title ................................... First name ............................................................................................

Surname .....................................................................................................................................................

Address ........................................................................................................................................................ ..............................................................................................................................................................................

Postcode .....................................................................................................................................................

Date of Birth ..........................................................................................................................................

Telephone Number ..........................................................................................................................

If you are proud of Derby Hospitals NHS Foundation Trust please help us to spread the word by inviting friends and family to join as a Trust Member. It’s free and is an ideal way of keeping up with the latest news and events.

Use this form or join on-line via the Members section of our website www.derbyhospitals.nhs.uk Staff are automatically made members so do not need to complete a form.

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Recipe Recipe Super-light lemon drizzle cake Juice and zest of 1 large lemon 150g caster sugar 160ml low-fat natural yogurt 150ml sunflower oil 270g self-raising flour 2 large eggs 1 tablespoon butter, for greasing For the syrup (optional) 100ml (about 4 lemons) lemon juice 75g sugar • Preheat the oven to 160c • Grease a 20cm diameter round cake tin with butter and line the base with baking parchment.

• Pour the lemon juice into a small saucepan and mix in the sugar. Heat until the sugar has dissolved then set aside.

• Place the lemon zest in a large bowl and add the sugar with the yogurt, oil, flour and eggs.

Use a wooden spoon to mix everything together. Pour the mixture into the prepared cake tin and transfer to the middle of the oven to bake for 55 minutes or until risen and springy when touched.

• Stand the tin on a cooling rack. Allow it to cool down completely in the tin before turning out. Once completely cooled, prick with a skewer or fork and slowly spoon the lemon juice syrup over the cake if desired. Grate a little lemon zest over for decoration and enjoy with ice cream or cream.

Email address .........................................................................................................................................

I apply to join the Derby Hospitals NHS Foundation Trust and agree to be bound by its rules.

Signature ...................................................................................................................................................

Data will be stored and processed in accordance with the Data Protection Act. Post to: Freepost RSAC-BHUY-XCSK Derby Hospitals NHS Foundation Trust Membership Office, Trust Headquarters – Level 5 Royal Derby Hospital Uttoxeter Road Derby. (no stamp DE22 3NE

Useful phone numbers Royal Derby Hospital 01332 340131

required)

London Road Community Hospital 01332 265500

Puzzle solutions: (1) 1.Duke Ellington 2.Alec Guinness 3.David Letterman (2)The rope isn’t tied to anything, so the horse can go freely to anywhere it pleases.

Visit us at www.derbyhospitals.nhs.uk follow us on twitter @DerbyHospitals

Derby Hospitals NHS Foundation Trust

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Annual Members Meeting Thursday 5 September 2013, 5pm - 8pm Darwin Suite, Derby Assembly Rooms, Market Place, DE1 3AH

e m o c l e w l l a s u n i o j d n a e Com Advance Booking Essential - book today

The event will open at 5pm where we will showcase many of our services at various health and information stands

n The main meeting starts at 6pm

For further details and to book your place please contact us on 01332 786896 or e-mail dhft.membership@nhs.net

n Get an overview of the Annual Report, Quality Report and Accounts*

n Hear the progress from the last year and about our future challenges

n Find out what our Governors and Members have been involved in n Put your questions to the Board of Directors n The evening concludes with our staff awards - Celebrating Success * Our Annual Report and Accounts 2012/13 is on our website www.derbyhospitals.nhs.uk/about/publications-reports/

2013 G11983/0713