Pulse Spring 2020

Spring 2020 | issue 12

THE

North West Anglia

NHS Foundation Trust

YOUNGER PATIENTS BENEFITING FROM DONATED 3D GLASSES Page 9 BRINGING MEMBERS, STAFF AND PATIENTS THE LATEST TRUST NEWS

A day in the life of Community Midwife, Tracey Chew

WELCOME FROM THE

Chief Executive

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Welcome to the Spring 2020 edition of The Pulse magazine.

As we emerge from another challenging winter period, we are taking steps to ensure we have additional measures in place to improve patient experience further, particularly for those patients visiting hospital in an emergency. I am pleased to report that we are due to start work to expand our Emergency Department and Ambulatory Care Unit at Hinchingbrooke Hospital in April, with the aim of being complete before next winter. This will give us more room to care for our increasing number of patients and offer them a better environment in which to be treated. We will bring you an update in the next issue of The Pulse magazine.

Prestigious Chief Nursing Officers Awards presented to staff

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We are also planning a few changes on our Stamford and Rutland Hospital site. You can read the full details on page 7. The Trust Board of Directors has approved the sale of part of the hospital site which is surplus to both our current and future needs. Money generated from the sale is to be reinvested in the hospital to support vital improvements, such as new procedure rooms.

Since the last edition of The Pulse, the Trust has received its latest inspection rating from the Care Quality Commission. I know I speak on behalf of all our teams when I say we were disappointed to receive ‘Requires Improvement’ again. Turn to page 14 to find out how we are addressing the report findings and the work we have already done since the inspection.

We launched the Health and Wellbeing work stream of our Good to Outstanding programme earlier in the year. This will focus on improving our staff’s health and wellbeing, both physical and mental, and we have already appointed over 30 health and wellbeing champions to help us make positive changes.

Finally, I would like to pay tribute to our long serving staff who were our guests of honour at our recent Long Service Awards ceremony on 6 February.

It was fantastic to honour the dedication and support of so many staff – some of which have dedicated more than 40 years to working to our Trust! Turn to page 10 for more.

Finally, if you are reading this magazine by chance as you have come into hospital, why not sign up to become a member of our Foundation Trust to receive a copy every quarter – either by post or online – so you can keep up to date with what’s happening in your local hospital?

Becoming a member is free and easy to do – either call our communications team on 01733 678024, email: nwangliaft.membership@nhs.net or visit our website (www. nwangliaftnhs.uk) to complete the online application form.

Thanking our supporters

Focus on Critical Care and Emergency Consultant Katherine Mortimore

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Caroline Walker Chief Executive Spring 2020 | issue 12

THE

North West Anglia NHS Foundation Trust

Contact Us The Pulse magazine is compiled by the Communications Team at North West Anglia NHS Foundation Trust. If you have any comments, or would like to make a suggestion about a subject you would like to read about in our magazine, please call the Communications Team on 01733 678024 or email: Nwangliaft.communications@nhs.net

NICU nurses share skills in Vietnam YOUNGER PATIENTS BENEFITING FROM DONATED 3D GLASSES BRINGING MEMBERS, STAFF AND PATIENTS THE LATEST TRUST NEWS

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Page 9

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Braille signage makes hospital more accessible We highlighted World Braille Day by introducing you to Jimmy who is deafblind. He has helped us to develop our new accessible signage which has started to appear around the Trust.

We are very grateful to Jimmy for his help and to our IBD Patient Group who funded the first batch of signs.

Simon Howard, Equality and Diversity Lead, said: “Signage like this can make such a big difference for our patients who require some additional support to navigate their way around our hospitals. We are hoping to increase the signage across all of our sites over the coming months.”

Disability Confident Leader We are proud to announce that we have recently achieved Leader status under the Disability Confident Scheme.

Catherine was recognised

by Medtronic for driving the nurse-led service

NEW NURSE-LED SERVICE HELPS SAVE LIVES A new nurse-led service at Peterborough City Hospital is helping to diagnose abnormal heart rhythms while freeing up consultants to treat patients with more complex conditions.

Arrhythmia Nurse Specialist, Catherine Laventure is one of a limited number of nurses in the UK to be trained to implant an implantable loop recorder, a device used to remotely monitor and diagnose patients suspected of having a Cardiac Arrhythmia.

Catherine said: “It’s a very simple procedure performed under local anaesthetic. We insert the device just below the skin in the chest, which allows us to monitor the heart’s rhythm. The device will then detect any irregularities and send us the information, allowing us to reach an early diagnosis. This can then allow appropriate treatment to be given and potentially

prevents serious health conditions such as a stroke or further syncopal episodes later down the line.’

“Previously, Consultant Cardiologists performed the procedure in the catheter laboratory but now they can focus on the patients with complex needs, while I deliver the service. Moving the service out of the catheter laboratory has also improved patient waiting times, as the procedure takes less time which means we are able to see more patients.”

Cardiologist Consultant, Dr Jo Porter said: “This is a great step forwards in delivering accurate diagnostics to patients in a timely fashion. Catherine’s skills are an asset to our department.”

The organisation has invested significant time and effort in developing process that improve the wellbeing and opportunities for staff and applicants with a variety of disabilities or neurodiversities.

Over the past twelve months the Trust has: • Started a Supported Internship scheme to enable people with learning disabilities or autism spectrum condition to gain an experience of work and this has led to our first Supported Intern moving onwards to become a Supported Apprentice.

• Developed a set of tools to support members of staff on the autistic spectrum to be better understood and supported in the workplace • Begun work developing person centred career planning opportunities for people with neurodiversities • Implemented comprehensive training for managers in developing reasonable adjustments for staff with disabilities We are very proud of our achievements and the progress we have made.

The new service is expected to save the Trust £50,000 per year.

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YEAR OF NURSE AND MIDWIFE

JOIN US AS WE CELEBRATE INTERNATIONAL YEAR OF THE NURSE AND MIDWIFE 2020 marks the 200th anniversary of Florence Nightingale’s birth and to celebrate the World Health Assembly has designated this year the first ever International Year of the Nurse and the Midwife.

To celebrate Florence’s legacy, we will be shining the spotlight on the fantastic work nursing and midwifery staff do for our patients across Hinchingbrooke, Peterborough City and Stamford and Rutland Hospitals, as well as our outpatient departments at Princess of Wales and Doddington Hospitals.

Jo Bennis, Chief Nurse, said: “Florence Nightingale paved the way for future nurses – her actions not only sparked a healthcare reform but led to the establishment of the first nursing school in

the World, the Nightingale Nursing School at St. Thomas’ Hospital.

“I am thrilled that the World Health Assembly has dedicated this year to Florence and the nurses and midwives that are continuing her legacy. It’s a great opportunity for us to showcase the work nursing and midwifery staff from all of our hospital sites are doing to ensure outstanding patient care.”

There are lots of events planned throughout the year – read about our Sepsis ball on page 6 and the Stamford Fete on page 7.

As part of our celebrations, we will be spotlighting a selection of our nursing and midwifery staff in each edition of Pulse this year, giving you an insight into what a typical day in their role looks like.

You can get involved in our celebrations too! If you have received outstanding care from any of our teams and would like to say thank you, please get in touch with the Communications Team: nwangliaft.communications@ nhs.net who will use your comments as part of our #ThankyouThursday social media campaign.

A day in the life of Community Midwife, Tracey Chew Everyday is a busy one for Community Midwife, Tracey Chew and as we start the Year of the Nurse and Midwife, she explains why there is much to celebrate.

“From 7am you are aware if colleagues have been called out to a homebirth or into the unit overnight. As a result we have to be prepared to change plans ready for the day ahead. Our daily workbook is updated with new births who require their first home visit and we diarise the day five neonatal screening visit, along with the feeding support visits.

“Along with the regular clinics, we also need to respond quickly to answerphone messages and emails from anxious and possibly unwell parents-to-be, who may require additional support.

“Some days you are pulled in so many directions that you feel that there is just not enough time to give the support everyone

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deserves. Being on call, you never have a truly restful nights’ sleep, as you keep a constant ear out for the phone.

“Sadly not all pregnancies are wanted, have a happy ending or things don’t quite go to plan and emergencies arise.

These challenges stay with you throughout your entire career.

Parents faced by such situations need our support and care more than ever, and this is when we pull on our hidden reserves and courage to provide strength and emotional support where it is needed the most.

“The best bit of the job is meeting and supporting women the whole way through their journey to becoming a parent and meeting their new arrival. Homebirths in particular can be awe-inspiring and sharing that experience with a colleague, sharing congratulatory tears with the family and enjoying a welcomed cup of tea.”

Community midwife, Tracey returning from a homebirth

PRESTIGIOUS CHIEF NURSING OFFICERS AWARDS PRESENTED TO STAFF Two staff members from Peterborough City Hospital received the surprise of a lifetime when they were presented with the prestigious silver Chief Nursing Officer Award from Ruth May, Chief Nursing Officer for England and NHS Improvement during her recent visit.

Charlotte Mitchell, Sister for the Children’s Emergency Department and Sue Pilcher, Urology Oncology Clinical Nurse Specialist were recognised for going above and beyond the expectations of their role to support patients and their profession.

The Trust was asked to put forward

nominations for the awards in preparation for Ruth’s visit.

Jo Bennis, Chief Nurse said: “We nominated both Charlotte and Sue in recognition of their hard work and for continuously improving their areas to positively impact on patient care. It was a privilege and proud moment to have them win the Silver Chief Nursing Officer Award and really well deserved. They go above and beyond in their roles and live and role model our Trust values daily. We are extremely proud of them and our teams here at North West Anglia NHS Foundation Trust.”

Hinchingbrooke Nursery Nurse named as Neonatal Nurse of the Year A Nursery Nurse from the Special Care Baby Unit (SCBU) at Hinchingbrooke Hospital has been named Neonatal Nurse of the Year 2019.

Lyndsey Jolly, who has worked on SCBU for five years, was the only Nursery Nurse to have been nominated for the award. She was commended for her determination to deliver the best possible care.

“I was overwhelmed just to be nominated but then to go ahead and win was a complete shock and just unbelievable,” said Lyndsey. “I do feel that the win was because of the whole SCBU team and not just myself, the unit helped implement the changes and it was definitely, 100% a team effort, the award goes to us all.”

Lyndsey is one of a very few nursery nurses to undertake the undertake the Unicef Embedding Baby Friendly Standards into the Neonatal Setting course as well as the Unicef Baby Friendly Initiative Train the Trainer training.

Sue was praised for recognising her continuous development and improvement to the services and patient care, including indirect follow ups with the GPs and developing other staff into skilled roles for the benefit of the patients.

Charlotte was commended for her passion and drive to ensure that children are treated in an appropriate area within an adult Emergency Department. Over the last few years she has led an initially small team of nurses to develop the department to where it is today. It has been her persistence, role modelling and leadership that has changed the service for children.

Tracey James, SCBU Manager at Hinchingbrooke Hospital said: “This is a national recognised award for neonatal nursing and is a phenomenal achievement and we are all so incredible proud of Lyndsey. She plays an integral role in ensuring that the care offered in relation to infant feeding is evidence-based and that staff have the knowledge and resources to enable them to facilitate positive feeding outcomes.”

Nominated candidates were assessed by members of the Neonatal Nurses Association and external representatives, criteria may have included; a project or initiative for service improvement, an innovation that has made a difference to practice and or a project or initiative where the nominee has gone above and beyond their normal role.

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SEPSIS FOCUS

SEPSIS BOXES INTRODUCED ACROSS THE TRUST

Spot the signs In the adult population symptoms can include: Sepsis boxes have been introduced across Peterborough City, Hinchingbrooke and Stamford and Rutland Hospitals as part of an initiative to improve Sepsis care.

The boxes are an emergency grab box that contains all the equipment needed to begin delivering the majority of the sepsis 6 treatment quickly for suspected ‘red flag’ sepsis.

Leanne Shaw, Sepsis Specialist Nurse, said: “With sepsis it is vital that the signs are recognised and when treatment is required action is taken. The boxes will help staff save time searching for equipment and ensure patients receive treatment immediately. If deemed clinically appropriate once patient

reviewed IV antibiotics and IV fluids will be administered.

“We are committed to recognising and treating sepsis at the earliest point possible to reduce both mortality and morbidity and ensuring the safety of all patients. All staff receive education on the Trust induction and on clinical update days, as well as face to face in clinical areas. We have also created a network of sepsis link nurses based on wards so staff have a point of contact should they have any questions or need support.”

The sepsis team want to promote a culture of professional curiosity, empowering all staff to recognise and appropriately manage sepsis.

• Slurred speech or confusion or loss of consciousness • Severe shivering or muscle pain • Severe breathlessness • Less urine production than normal - e.g. not urinating for a day • Cold, clammy, bluish or mottled skin If you have an infection and start to feel unwell with any of these signs seek medical advice urgently.

More information on Sepsis and for signs and symptoms in the children please visit www.nhs.uk/conditions/sepsis/ Alternatively the UK sepsis trust sepsistrust.org/about/about-sepsis/

Save the Date: Sepsis Ball Help us raise money for Sepsis at our special Black Tie event on Friday 13 November at the Holiday Inn at Peterborough.

luck in either the auction or raffle, or both!

All proceeds will go towards for ongoing improvements in sepsis recognition and management across the Trust.

Guests are promised a fun-filled evening with arrival drinks, a 3-course meal and entertainment. The event will even be compered by Actor, Warwick Davies, whose wife Sammy is a sepsis survivor.

Tickets cost £65 each and tables seat 10 people. To purchase a ticket or find out more, please email nwangliaft.sepsisball@nhs.net

There will also be the opportunity to win one of our fabulous prizes by trying your

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The Sepsis Ball is one of a number of events planned throughout the year to celebrate International Year of the Nurse and Midwife.

STAMFORD HOSPITAL

NEW PLANS TO REDEVELOP STAMFORD AND RUTLAND HOSPITAL The Trust has announced exciting new plans to redevelop Stamford and Rutland Hospital further to ensure it continues to serve the needs of the local community.

Work has already been completed on the East End of the site, which saw the installation of a new MRI scanner and expanded imaging department, a purpose-built phlebotomy area, a new and improved outpatients department with additional rooms for adults and children.

This next phase of redevelopment will look at the West End of the site, many areas of which are not used.

Dr Kanchan Rege, Medical Director and Executive Lead for the project, said: “We have identified areas of the West End of the site which are surplus to our current and future needs. The maintenance cost of this particular area is significantly high, therefore the Board has approved plans to sell three areas of unused lands.

“The money generated from the sale has to be

Matron Caroline Wood and Secretary Nicky Stockell with new Bra Bank

re-invested in Stamford and Rutland Hospital and we plan on maximising funds for patient care, by investing in vital improvements such as a new MRI scanner or the construction of new procedure rooms to replace the outdated rooms on Greenwood Ward.”

The car park situated at the west end of site, at the Uffington Road entrance, is part of the land being sold and the Trust is looking at how best to implement the re-provision of car parking.

Dr Rege said: “We are planning to build a single deck on top of the current car park on the East End of the site, near the Ryhall Road entrance and will be submitting the planning application at the end of the month. This will be a modern solution to our parking issues and will see new electric charging points and more disabled parking spaces for patients.

“This is an exciting time for Stamford and Rutland Hospital as we work towards improving our services further for our local communities.”

Support breast cancer research by donating your unwanted bras Staff, patients and visitors are being encouraged to donate their unwanted bras at a new bra bank at Stamford Hospital to help raise money for breast cancer research.

The initiative is led by national charity Against Breast Cancer who works with recycling partners to give used, new and surplus bras a new lease of life in developing countries, where these items aren’t affordable.

Caroline Wood, Matron at Stamford and Rutland Hospital, said: “We are delighted to support the bra bank initiative.

Sadly breast cancer will touch us all in some way, whether personally or through family and friends, and research is vital to improving care for those affected by the disease.

Save the Date: Stamford Fete Join staff from Stamford and Rutland Hospital for a fun-filled day at a fete on Sunday 5 July, 11am-4pm on the hospital grounds.

Staff will be recreating the famous Stamford Infirmary Fete originally held in 1912 as part

of their International Year of the Nurse and Midwife Celebrations to show gratitude to Florence Nightingale.

Proceeds from the fete will go towards improving the hospital environment for our patients.

For every tonne of bras collected, Against Breast Cancer receives £600 to fund breast cancer research and by donating bras you care not only supporting research, but also certain areas of Africa where women have limited access to affordable bras.”

If you would like to donate your unwanted bras, please drop them off at our bra bank in the main entrance at Stamford and Rutland Hospital.

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THANKING OUR SUPPORTERS

INTRODUCING OVER AND ABOVE – OUR TRUST CHARITY The Trust’s charity was rebranded and relaunched as Over and Above earlier in the year, with a new vision - to enhance the outstanding care provided by North West Anglia NHS Foundation Trust to our local population.

Sue Jones, Charitable Fund Administrator, said: “Every year we receive generous donations from former and current patients, staff and members of the public. This money provides the ‘added extras’ that enhance the patient experience.”

Charitable funds can used for anything from new chairs for patients and the development of services to supporting staff with additional training which allows them to keep up with new innovations form the wider health service.

Our Trust volunteers have recently completed training that allows them to offer a hand massage service to suitable patients,” said Sue. “The hand massage service has received

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a lot of positive feedback. Patients have really appreciated spending time with them and others reported improved mood, reduced anxieties and even reduced pain or discomfort.”

The rebrand comes as a result of merging the previous charities for Peterborough and Stamford NHS Foundation Trust and Hinchingbrooke Hospital NHS Trust.

Details of how to donate in many ways can be found on our website: www.nwangliaft.nhs.uk/ advice-support/donating-fundraising/

• Choose Over and Above at North West Anglia NHS FT Charitable Funds in the ‘Pick your own charitable organisation’ section • Start shopping Thank you for your support. This helps us purchase those items considered ‘over and above’ the regular NHS shopping list, but will make a big difference to the experience of our patients.

Cancer care services boost Local paramedic and avid photographer Chris Porsz has helped his wife Lesley boost cancer care services at Peterborough City Hospital.

The couple donated a cheque for £1,100 to Lesley’s consultant Dr Karen McAdam as a result from proceeds of the sales of Chris’s latest photobook, Barking, which was a collection of photographs of dogs.

Chris said: “I would like to thank the many hospital staff who purchased my book, as well as members of the public. The resulting cheque is a small token of my appreciation of the fantastic life-saving work of Dr McAdam and her team, and all that they have done for my wife, Lesley, over the past 20 years.”

Chris is planning a new photobook for publication later this year, which will document life in the NHS over the years.

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Lesley and Chris Porsz present a cheque for £1,100 to Dr Karen McAdam (centre) supported by, from left, Healthcare Assistants Lynne Hallam and Lawrence Kirkpatrick and Breast Cancer Care Nurse Specialist Anne-Marie Brett.

Family donate over £500 to The Macmillan Woodlands Centre in memory of Shirley Wickert The family of a former patient of The Macmillan Woodlands Centre at Hinchingbrooke Hospital has donated £570 to be spent on enhancing services to cancer patients.

The money was raised at the funeral of Shirley from Brampton, who was cared for by The Woodlands Team from 2016 until she sadly passed away in July this year.

Her husband, Brian, said: “My wife was always treated with exceptional care, the professionalism and dedication displayed from all members of staff at The Woodlands was absolutely outstanding.”

YOUNGER PATIENTS BENEFITING FROM DONATED 3D GLASSES Children visiting the Emergency Department at Hinchingbrooke Hospital are benefiting from revolutionary 3D glasses that distract them while they are undergoing procedures.

The glasses were donated by a generous couple through the Dreamdrops charity.

Natalie Styles-Hudson, Deputy Professional Lead for Children, Young People and Safeguarding, said: “When children put the glasses on they are fully immersed in a world of adventures, distracting them while they are having stitches, plaster casts put on broken bone and other painful

Daughters Deborah, Heidi and son Mark said: “Mum always had great care and treatment at The Woodlands. We felt that the team went out of their way to look after her following her lung cancer diagnosis. We know mum would have liked the donations made at her funeral to be donated to the centre to benefit other patients like her.”

Shirley’s husband Brian is pictured presenting the cheque to Lung Cancer Nurse Specialist Julie Hills Johnson.

procedures. The programmes range from Captain Jack’s underwater pirate adventure to animals in the wild – there is something for everyone.”

The glasses have not only been a huge hit with our younger patients but also their parents, who often see their children go from upset and in pain to smiling and pointing at what they are seeing.

“The glasses have been fantastic and some children have only required minimal pain relief while using them,” said Natalie. “We are incredibly grateful to the Dreamdrops charity and its supporters for their continued support.”

£35,000 raised for prostate cancer UK A former Healthcare Assistant from Peterborough City Hospital has raised more than £35,000 for prostate cancer UK, after her husband was diagnosed with the disease.

Camille Rhodes has spent the last two years holding various fundraising events, including Peterborough’s first March for Men race which saw 350 people take part in the walk.

Since she began in March 2018, Camille has raised £35,000 for the charity and a further £3,500 which funded the second year of the prostate programme at Peterborough City Hospital for a year. The programme is run by the Urology Cancer Nurse Specialist (CNS) team and provides men with information on pelvic floor, sex life and continence.

She said: “I realised that male-specific cancers aren’t talked about as much as other types of cancer and often men feel embarrassed by its effects. This spurred me on to stand up and look after dads, husbands, brothers, uncles and sons – our future generations.”

Sue Pilcher, Urology Oncology Clinical Nurse Specialist, said: “On behalf of the department, I would like to thank Camille for her support. These session have made a real difference to our patients and their symptoms.”

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CELEBRATING OUR STAFF

Volunteers at Hinchingbrooke Hospital enjoying brunch

STAFF RUNG IN THE NEW YEAR COMPLETING CARE CERTIFICATES AND VARIOUS APPRENTICESHIPS Staff from across Hinchingbrooke, Peterborough City and Stamford Hospitals, celebrated their achievements after completing their Care Certificates and various apprenticeship qualifications while carrying out their day to day job.

Celebrating hospital volunteers

18 new Health Care Assistants were presented with their Care Certificate which they had achieved within their first fifteen weeks of employment within the Trust. Another 18 existing members of staff were presented with certificates for apprenticeship qualifications including Healthcare Support Worker, Business Administrator and Clinical Healthcare.

Jo Bennis, Chief Nurse, said: “It is always

a pleasure to be able to present staff who have undertaken additional qualifications alongside their job with their certificates and has been a joy to celebrate everyone’s success.

In addition to our normal awards I also have the opportunity to hand out five extra awards, which were given to those learners who go above and beyond living our values.”

Five brand new awards were given on the evening, Outstanding Learner Awards, to reflect our Trust values which are; Putting Patients First, Actively Respectful, Seeking to Improve and Develop, Caring and Compassionate and Working Positively Respectful.

Volunteers from across Hinchingbrooke, Peterborough City and Stamford and Rutland Hospitals were treated to a special brunch in January to thank them for giving up around 50,000 hours of their own time to help at our hospitals in 2019.

“Volunteers play an invaluable part in supporting patients and visitors, giving up their own time” says Carol North, Head of Volunteer Services across the Trust. “They undertake a range of tasks, including helping patients find their way around, assisting during mealtimes, offering a befriending service, supporting the chaplaincy and much more. I feel both proud and honoured to be working with such a selfless and talented team.”

There are nearly 500 people volunteering across the Trust and Peterborough City Hospital has 20 new young volunteers coming to work on the wards soon. This will provide extra support to patients and staff, and invaluable work experience to the young people, many of who are looking for careers within the health services.

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Staff with over 25 years’ service honoured at ceremony Staff celebrating over 25 years’ service to our Trust were honoured at a special ceremony on 6 February.

Staff were invited from Peterborough City, Hinchingbrooke and Stamford Hospitals to receive their awards for their dedication and commitment to their roles with 25, 30, 35 and 40 years’ service being recognised.

“These events are always especially poignant,” says Caroline Walker, Chief Executive. “It’s an absolute honour to present the awards to our staff, some of whom have spent their entire careers serving our hospitals, and we are incredibly grateful to have them still working with us and bringing the experience they have to our hospitals.”

The ceremony was held at the Huntingdon Marriott, where staff gathered for a buffet dinner and a formal awards presentation. In total, 113 staff received long service awards, totalling a mind-boggling and hugely impressive 3,310 years collective service!

STAFF SPOTLIGHT Welcoming the new Trust Head of Volunteering Carol North has recently joined the Trust as the new Head of Volunteering. Carol has come from the National Homicide Service, where she spent 8 years as a Regional Manager, looking after a specialist team of caseworkers and volunteers providing psychosocial education, practical and emotional support to families devastated by a murder.

During her time at the National Homicide Service Carol worked in conjunction with subject experts to develop a number of training programmes for caseworkers and volunteers providing support to families, help to diminish their distress.

Carol also led a team of caseworkers on the Grenfell Tower Fire in 2017-2018 to ensure families had access to the support they needed.

FOCUS ON CRITICAL CARE AND EMERGENCY CONSULTANT KATHERINE MORTIMORE Consultant Katherine Mortimore has shown that there is a way to enjoy two careers at the same time, by specialising as a Consultant in Critical Care and in the Emergency Department.

“It is incredibly busy, but I enjoy different things about each of my roles which is very rewarding. The Emergency Department is busy and you see a variety of cases. Someone might come in with a cough or cold and then someone else could come in with a cardiac arrest. It is a very fast pace and you need to think on your feet. You don’t get that chance to stop and reflect, you just need to keep going and do the best you can do at the time.

“In Critical Care you are managing the flow of patients coming in and out but you also get that time to be more involved with the patient’s journey.

You can hold their hand and tell them what we can do to help, even if they are unable to respond to you.

“The role can be full on and there are those challenging times when you lose someone and have to harden your emotions, whilst continuing to provide

empathy and support to the relatives of the patient and junior colleagues who might struggle to cope.

“At home there is no time to rest. I have three boys aged six and under, who are full of energy, so my drive home is usually the time I get to think about the day and digest what has happened.

“I am a very driven and determined person and because I knew I wanted to specialise in two specialties and didn’t have the anaesthetist background that Critical Care Consultants usually have, I was even more determined to work harder to prove myself.

“I am also the Director for the Advanced Paediatric Life Support training course, which sees participants come along from all over the place, including Northern Ireland and even Australia.

Carol comes to the NHS with new ideas in relation to volunteer roles that will make a significant difference to patients.

We also welcome our new Young Persons CoOrdinator, Taite Hawes, who comes to us as a Young Person’s Co-ordinator from Addenbrookes Hospital.

Taite brings with her a wealth of experience and is excited to develop our YP programme in new and innovative ways.

41 years in the NHS Staff from Rainforest Children’s Outpatients Department have bid farewell to nurse Gillian Hounsham, who has retired after 41 years in the NHS. Gillian began her career at the age of 19 working as a Nursing Auxiliary at St. Peters Hospital in Fengate back in 1979. When it was pulled down two years later it to make way for the Frank Perkins parkway, staff were moved to Fenland House. Over the next few years Gillian worked on Eastgate Ward before joining the Outpatients department in 1989.

Gillian said: “My favourite memories are of working in the Children’s Outpatient Department. There were many children regularly visiting the department and I was able to watch them grow and get to know their parents. I have even had a few babies that I looked after 30 years ago bringing their own babies to the department to see me which was lovely.”

“It is something that I have been building on with the team, so that we can improve our facilities and links for staff training in this field. It is very rewarding to see it going from strength to strength.”

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NEWS

NICU NURSES SHARE SKILLS IN VIETNAM Two nurses from the Neonatal Intensive Care Unit at Peterborough City Hospital have recently returned from volunteering in Hue in Central Vietnam as part of the Helping Babies Breathe project.

Julie Elding and Helen Gooderham volunteered their services teaching a group of doctors neonatal resuscitation techniques.

Julie said: “We were working with doctors who were training to become Paediatricians, to help them develop resuscitation skills with additional learning on development care, importance of thermoregulation and how to safely pass nasogastric tubes.”

The duo also spent time on a Neonatal Unit, where they were able to put the development care teaching into practice, which were simple, cost-free changes such as reducing lighting and noise, and supporting more flexed positions using blankets to mimic uterine conditions.

“We have kept in touch with the unit consultant since our return and are pleased to say that they have continued these changes,” said Julie.

The Helping Babies Breathe project teaches neonatal resuscitation techniques in resourcelimited areas, it is an initiative of the American Academy of Paediatrics, in collaboration with the World Health Organization, UNICEF and other partners.

Let’s Speak Technique – Are you using your inhaler correctly?

Inhaler users are being encouraged to check their technique as part of a special environmental project being run by the Trust’s Respiratory Investigations Department.

Lauren-Jayne Randall, Assistant Respiratory Practitioner, said: “We want to help people refine their technique to ensure they get the most out of their inhaler which will in turn have a positive impact on the environment. The best way to do this is by using the 7-step inhaler technique.”

The project was created to highlight the environmental impact inhalers have and reduce the department’s carbon footprint.

“Inhalers cause around 3.5% of the NHS greenhouse gases and we wanted to do

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our bit to help reduce this,” said LaurenJayne. “We don’t want people to stop using their inhalers, but simple things like improving technique and dropping you inhaler off to the department or pharmacy once you have finished with it rather than disposing it in household waste will make all the difference.”

People with stable breathing conditions are also being asked to reconsider stockpiling inhalers and only ordering them when they are coming to the end of their current one.

Patients and visitors can drop of their used and unwanted inhalers in special drop-off points in the Respiratory Investigations Department at both Peterborough City and Hinchingbrooke Hospitals.

7-step inhaler technique 1. Prepare the inhaler 2. Prepare or load the dose 3. Breathe out fully before – it’s important that you don’t breathe into the inhaler 4. Place the inhaler mouthpiece in your mouth and seal the lips around the mouthpiece 5. Breathe in: pDMI (spray) slow and steady DPI (dry powder) quick and deep 6. Remove the inhaler from your mouth and hold the breath for up to 10 seconds or as long as you can 7. Wait for a few seconds then repeat as necessary.

If you would like to have your technique checked, please speak to your asthma nurse on your next visit.

Have you got the NHS App? The NHS app allows you to book, view and cancel appointments at your GP surgery with ease. The aim is to help people get online and make the process, of interacting with NHS easier, the app has also made it quick and simple for people to view their personal health information online.

Current features on the NHS app: • Check your symptoms and get instant advice • Book and manage appointments at your GP practice • Order your repeat prescriptions • View your GP medical record securely • Register to become an organ donor

HOSPITAL TEAM CELEBRATES 15 YEARS’ OF MAJOR INCIDENT TRAINING Staff at the Trust are celebrating 15 years since they first launched on site the Advanced Life Support Group’s internationally-recognised HMIMMS course “Major Incident Medical Management and Support: The Practical Approach in the Hospital” to prepare hospital staff for potential major incidents.

Since the course was launched in 2005, the instructors have provided training for over 1,000 hospital staff from our Trust and others around the country, to prepare for incidents requiring an extraordinary response, such as a mass casualty incident.

The Trust has a team of 12 fully-qualified instructors and three more undertaking training this year, to provide advice and support for staff undertaking the course.

Celia Kendrick, Head of Resilience and Emergency Preparedness, said: “I am so pleased with the success of the major incident training that we offer at the Trust. People come from all over the country to take the course and I have helped to deliver the course all over the world, including Qatar, South Africa, Italy, Sweden and Portugal, which has been incredibly rewarding. Fortunately, major incidents don’t happen very often, but as a Trust we need to ensure that we are ready for all eventualities. As technology changes and things progress, we update our skills and plans to reflect that and make adjustments accordingly.”

• Choose how the NHS uses your data • Allows users to access a version of the 111 online service to quickly check symptoms The app is built and owned by the NHS so your personal data is always secure, it will carefully check your identity when registering and features the latest security measures which ensure you’ll find it simple, safe and secure to use.

You can find the app in Google and Apple app stores.

Support team honoured for training skills The support provided to doctors in training at Hinchingbrooke Hospital has been commended by Health Education England (HEE).

The clinical development programme we have in place to help trainees develop is to be used as an exemplar model by the HEE team to share with other acute hospital trusts to enhance their own support for trainees.

Congratulations to our medical education team!

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NEWS

We need you!

Help improve the experience of care and our services for patients and carers, by joining Patient Experience Groups at Peterborough City, Hinchingbrooke and Stamford and Rutland Hospitals.

The group is looking for people who are able to represent patients’ experience of care and/or different groups within the local community.

Group members will receive regular updates from senior staff about issues affecting patients and carers, reports from the Complaints and Patient Advice and Liaison Service (PALS) and presentations on topics of interest such as research and dementia.

Maria Finch, Head of Patient Experience, said “The group plays an important role in helping us to identify ways that our hospitals can improve the services which we provide to the community. They have helped us to make small and big changes that have improved the care and experience that we can offer people. Ensuring that our group represents the community means that we can continue to do this effectively.”

If you are interested in getting involved, please contact Maria Finch at mariafinch1@nhs.net or 01480 416416.

More parking spaces created at Peterborough City Hospital An additional 106 patient and visitor car parking spaces are being created in the main car park at the front of Peterborough City Hospital.

This is in response to a number of complaints from patients and visitors who struggle to find a parking space now that our hospital is becoming increasingly busier.

The first 50 spaces will be ready for use by

At its public meeting in January, the Trust Board of Directors reviewed the Trust’s Green Travel Plan and Car Parking Management Plan – both of which are due to be implemented later this year. These plans will set in place a number of new measures, including fairer parking charges for all and schemes to encourage staff to travel more sustainably.

IMPROVING YOUR HOSPITAL SERVICES The Care Quality Commission has rated our Trust as ‘Requires Improvement’ following an inspection carried out between July and September 2019.

The inspection team found improvements were needed when they reviewed whether services were safe, effective, responsive and well-led. However, they rated our hospitals ‘good’ for delivery of services that were caring.

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mid-February, while the remainder are due to be completed by the end of March.

using this as a good source of information to progress our continuous improvement.

“Our staff work incredibly hard under a huge amount of pressure to maintain a high standard of care for our patients and this is reflected in the areas rated as ‘Good’ and ‘Outstanding’ and is something that we should celebrate.

Inspectors highlighted areas of good and outstanding practice too – but noted deteriorations in some aspects of maternity and emergency care services.

“We will also continue to stage our own internal quality assessments as part of our ongoing commitment to quality of care and wish to congratulate all of those areas who have achieved an ‘outstanding’ rating as a result of this internal initiative.

Caroline Walker, Chief Executive for North West Anglia NHS Foundation Trust, said: “While we know the outcome of this report as ‘Requires Improvement’ is disappointing for our board and for many of our staff, we are

“I would like to assure our patients that we are committed to continuing to focus on the areas that need further support and have already taken action on the areas where concerns have been raised.”

WELCOME TO PETERBOROUGH CITY HOSPITAL - A POEM BY Armed Forces DR SAMSON OYIBO Covenant From the intimate Infirmary before Nineteen Twenty To the miniature Memorial nearing Nineteen Thirty Then a dashing District approaching Nineteen Seventy And now this colossal City in the Twenty-first Century

Amid scarce resource from that ever-shrinking purse We till and toil, confront that credit-crunching curse Amid microbial intrusions, a “Super Bug” invasion!

Bare below elbows, we track, tackle to termination!

Peterborough City Hospital! What a place!

Poised for perfection! No matter the case!

Putting patients first! Its mantra, its motto!

Putting people first! Its maxim, its manifesto!

With tightening targets and grumbling goals We struggle, strive and recondition our roles With a populace, of growth, and of diversity We cradle, we cater with homely hospitality

Inside its outer shell of apparent mayhem and madness Exists a soft-centred filling of cool, collective calmness Outside the inner circle of managerial mystery Exists a concrete crust of support and sincerity

We boast not of the pomp, nor the plush Nor boast of lavish, luxury, nor the lush But of cosy cleanliness and of candid care Of pleasant experiences that you can share

The Trust is very proud to have made a commitment to recognise and support the contribution made by the Armed Forces Community in service to our country by signing the Armed Forces Covenant in 2018.

Following guidance from our local Armed Forces Partnership Boards the Trust recognises serving personnel, veterans, reservists, spouses or partners and children aged 25 years or under as members of the Armed Forces Community.

As part of this commitment, the Trust is looking at ways we may better support those people to access our services and sustain or gain employment, whilst living an Armed Forces lifestyle.

We are very proud to have recently expanded our guaranteed interview scheme to include the Armed Forces Community. This means any person from the Armed Forces Community, meeting the minimum criteria for a role in our organisation, will automatically be offered an interview.

National Data Opt Out Information about you can also be used and provided to other organisations for purposes beyond your individual care, for research and planning to help provide better health and care for you, your family and future generations. This may only take place when there is a clear legal basis to use this information.

Most of the time, anonymised data is used for research and planning so that you cannot be identified in which case your confidential patient information isn’t needed.

You have a choice about whether you want your confidential patient information to be used in this way. If you are happy with this use of information you do not need to do anything. If you do choose to opt out, your confidential patient information will still be used to support your individual care.

To find out more or to register your choice to opt out, please visit www.nhs.uk/your-nhsdata-matters. On this web page you will:

• S ee what is meant by confidential patient information

www.hra.nhs.uk/information-about-patients/ (which covers health and care research); and

• F ind examples of when confidential patient information is used for individual care and examples of when it is used for purposes beyond individual care

https://understandingpatientdata.org.uk/ what-you-need-know (which covers how and why patient information is used, the safeguards and how decisions are made)

• F ind out more about the benefits of sharing data

You can change your mind about your choice at any time.

• Understand more about who uses the data

Health and care organisations have until 2020 to put systems and processes in place so they can be compliant with the national data opt-out and apply your choice to any confidential patient information they use or share for purposes beyond your individual care.

Our organisation is currently working towards compliance with the policy by April 2020.

• Find out how your data is protected •B e able to access the system to view, set or change your opt-out setting • F ind the contact telephone number if you want to know any more or to set/change your opt-out by phone • S ee the situations where the opt-out will not apply You can also find out more about how patient information is used at:

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MEMBERSHIP

Calling all members – it’s time to use your vote Members of our NHS Foundation Trust will soon be asked to vote for a Public Governor to represent them on our Trust Council of Governors.

An election to appoint eight new Public Governors will be held between 10 and 31 March 2020. We need members to vote for three Public Governors to represent Greater Peterborough residents, three to represent Stamford/South Lincolnshire residents and two to represent Huntingdonshire residents. Members will only be asked to vote for governor nominees in the constituency area they live in.

You are only eligible to vote if you are a registered member of our Foundation Trust. If you opted to receive all information via email when you became a member then you will receive

your ballot information via email, otherwise please keep a look out for your ballot paper arriving by post.

Full information on each governor candidate and instructions on how to vote will be provided.

The Trust’s Council of Governors is made up of representatives from the general public, Trust staff and representatives of other health and social care partners.

The Council of Governors works with the Trust Board of Directors to ensure our hospitals are run appropriately for the needs of the communities they serve.

If you would like to become a member in order to vote for your constituency’s candidate, please contact nwangliaft. membership@nhs.net, or call 01733 678024 before 5 March 2020.

Dates for your Diary: This year’s Membership Meetings (6pm – 7.30pm) are as follows: • Wednesday 26 February – Peterborough City Hospital • Wednesday 13 May – Stamford & Rutland Hospital • Tuesday 1 December – Hinchingbrooke Hospital The Annual Public Meeting will be held on Wednesday 23 September, Venue to be confirmed.

The Public Trust Board Meetings for 2020 will be held from 2pm to 5pm on: • Tuesday 31 March – Stamford Hospital • Wednesday 27 May – Hinchingbrooke Hospital • Tuesday 28 July – Peterborough City Hospital • Tuesday 29 September – Stamford & Rutland Hospital • Monday 30 November – Hinchingbrooke Hospital

North West Anglia NHS Foundation Trust has not vetted the advertisers in this publication and accepts no liability for work done or goods supplied by any advertiser. Nor does North West Anglia NHS Foundation Trust endorse any of the products or services.

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LEAD GOVERNOR KEVIN’S MISSION TO ZIMBABWE Our lead governor, the Rev Kevin Burdett, will be joining a Mission Direct trip to Zimbabwe in July to help with a project that supplies computers and software to schools and teaches staff and pupils how to use them.

Kevin is raising funds to buy and licence the computers through sales of a booklet he has produced, called Minister’s Musings Throughout The Year.

The booklet is a compilation of his ‘Thought For The Day’ broadcasts featured on

Huntingdon Community Radio.

Kevin said: “I am hoping to raise between £500 and £1,000 to help purchase the laptops and software required.

My booklet is based on the short talks I give on local radio and I am suggesting a donation of £10 a copy for anyone wanting to support this worthy cause.”

To order a booklet, email kevin.burdett1.kb@gmail.com or call him on 07969 902610 for more details.

Every possible care has been taken to ensure that the information given in this publication is accurate. Whilst the publisher would be grateful to learn of any errors, it cannot accept any liability over and above the cost of the advertisement for loss there by caused. Octagon Design & Marketing Ltd has not vetted the advertisers in this publication and accepts no liability for work done or goods supplied by any advertiser.

Nor does Octagon Design & Marketing Ltd endorse any of the products or services. No reproduction by any method whatsoever of any part of this publication is permitted without prior written consent of the copyright owners.

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Spring 2020 | issue 12

North West Anglia

THE

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GRAND VIEW CARE HOME

OPENING EARLY 2020 IN STAMFORD

Alysia Caring is proud to be opening a brand new care home early in 2020 in Uffington Road, Stamford. Grand View Care Home will provide residential dementia and nursing care and will be spread over three floors in a luxury environment. The views from the lounge and dining areas are a sight to behold!

All rooms at Grand View Care Home have en-suite facilities and there are areas within the home to sit and chat or relax. The large lounges and dining areas have outstanding views with floor-to-ceiling windows. There is a very large cinema room situated within the Home and activities will be provided for all our residents.

Our facilities allow residents to live and carry on enjoying the everyday routines that they cherish, including hair and nail appointments or catching up with friends in the vibrant bistro.

Personalised care will be given by highly trained, caring staff and will be managed by an experienced Home Manager. The Executive Chef, along with a team of staff whom will assist in the kitchen to make all homemade produce, will create food that has been locally sourced to ensure that a highly nutritious and varied diet is available.

Grand View Care Home is within walking distance of Stamford town centre so links with the community can be maintained.

If you would like more information regarding Grand View then please call 01780 668118 and we will be happy to help.

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• Purpose built pre-school with garden and outside teaching area • 3 outside play areas • Separate baby unit • Home-cooked meals • High quality childcare from specialist staff

Day Nursery and Pre-School Open 7.30am to 6pm Monday to Friday Overton House, 42 Cold Overton Road, Oakham, Rutland LE15 6NT

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