A guide to adult services in Warrington October 2015

A guide to adult services in Warrington October 2015

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Introduction Welcome to the guide to adult services You can find more information about adult social care services in Warrington in Warrington. on our website www.mylifemyway.co.uk.

This guide provides information about care and support services for adults and The council also has an online directory their carers across Warrington. It provides of services, activities and products for adults with care and support needs in general information and also details Warrington, at www.warrington.gov.uk/ of people and organisations you can contact to get further advice and support. mycareandsupportdirectory.

If you would like to speak to someone, you can contact our Access Social Care team. Telephone: 01925 444239, Monday - Friday, 8.30 am - 5pm

The council works together with local people to personalise care and support services, helping people to stay independent for longer and giving them more choice and control over the services they use.

In an emergency, outside of these hours Tel: 01925 444400.

Our thanks go to Octagon Marketing Company Ltd who have produced this directory at no cost to Warrington Borough Council

Contents Care and support for adults

Page 4

Warrington’s Health and Wellbeing Top Tips

Page 5

Support to live at home

Page 7

Housing

Page 14

Carers

Page 19

Keeping yourself safe from harm

Page 21

Moving home

Page 24

Benefits information

Page 32

Additional useful contacts

Page 31

Having a voice

Page 32

Residential and nursing homes

Page 34

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Care and support for adults If you have an illness or disability and feel you need care and support, or you care for someone else who has an illness or disability, you may be entitled to care and support from Warrington Borough Council.

Once we have worked out exactly what your needs are, we will complete a support plan which sets out how these needs will be met. You will then be informed how much your personal budget is. This is the amount of money you will need to pay for any care and support that is not met by family, carers or the community. If you prefer to arrange your own care and support services, you can receive this as a direct payment. Direct payments are where a person is given the money to organise and pay for their support themselves, for example, to employ a personal assistant or buy a specialist piece of equipment.

Our Access Social Care Team will provide information and advice or refer you to one of our teams for a more in-depth assessment.

If you prefer, you can complete an assessment of your own needs, either online via our website or on a paper form which you can get from the Access Social Care Team.

We can provide you with an advocate (someone to support you) if you are likely to find the assessment process difficult.

What you should do if you need care and support Contact the Access Social Care Team.

Tel: 01925 444239, Monday - Friday, 8.30 am - 5pm.

A social worker, or an occupational therapist, or both, may assess you.

They will look at the support your carer is willing and able to provide, your own strengths, and support available in the community. In some cases you may be asked to make a contribution towards the cost of the services we arrange. To ensure that you are not asked to contribute more than you can reasonably afford to pay, we will ask you for information about your financial circumstances and calculate the maximum amount you will be charged per week.

In an emergency, outside of these hours tel: 01925 444400.

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Warrington’s Health and Wellbeing Top Tips People are living longer and it is therefore important that we look after our health so that we can remain active and healthy and take part in our community for as long as possible.

Be active everyday

Our Top Tips for keeping healthy and independent as we grow older are as follows:

Regular exercise is great for weight loss, stress relief and enjoying the great outdoors! Aim for at least 30 minutes of exercise a day, for at least five days a week. If you are exercising for the first time, build up activity levels slowly.

Stop smoking

Sexual health

It is never too late to stop smoking to start to improve your health immediately.

You are four times more likely to quit with support. Contact your local Stop Smoking Service (0300) 003 0818 or speak to your doctor to discuss the right help to suit you.

Good sexual health means people enjoying positive relationships and fulfilling sexual experiences. Protect yourself from unwanted pregnancies and sexually transmitted infections, know where to get tested and stay safe. For more information contact Warrington Centre for Sexual Health on 01925 644202 or visit www.bridgewater.nhs.uk/ warrington/sexualhealth

Drink less alcohol Drinking too much alcohol increases the risk of poor health, wellbeing and even the chance of getting dementia.

Know the daily guidelines and stick to the recommendations. For advice visit your doctor, go online to NHS Choices or contact CRI Pathways (01925) 415176

NHS health checks and flu immunisation If you are invited to a free NHS health check, take up the opportunity to know more about your health and the health risks that could make you ill in the future. If you are eligible for annual flu immunisation, please attend when invited.

Aim for a healthy weight People who are a healthy weight feel healthier, fitter and more confident. Enjoy a balanced diet and cut back on foods containing high amounts of fat and sugar. Aim for at least five portions of fruit and vegetables each day, plan your meals in advance and try to cook from scratch. If you are concerned about your weight, speak to your doctor or contact your local Weight Management Service (0300) 003 0818.

Cancer Be clear on the signs and symptoms of cancer and take up the offer when you are invited for a free NHS screen (Bowel, Cervical or Breast screen). The earlier cancer is detected the better for everybody. If you are worried or concerned go and speak to your doctor.

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Warrington’s Health and Wellbeing Top Tips Emotional wellbeing

Alcohol http://www.warrington.gov.uk/info/200466/ alcohol_services_in_warrington/195/ alcohol_services_in_warrington/2

Are you Happy? OK? Sad? Boosting our mental health means we’re more likely to feel good about ourselves and be better able to cope with bad times. Visit www.happyoksad.org.uk

Healthy Diet (Obesity) http://www.livewirewarrington.co.uk/ contact-us

For more information about staying healthy and well visit Warrington Public Health www.warrington.gov.uk/publichealth

Be Active Everyday (Obesity) http://www.nhs.uk/Livewell/fitness/ Documents/adults-19-64-years.pdf

References Health Topics Headlines taken from Warrington PHAR (2015)

Cancer Screening http://www.nhs.uk/Livewell/preventingcancer/Pages/cancer-screening.aspx

Smoking http://www.livewirewarrington.co.uk/ lifestyle/stop-smoking/why-quit

http://www.cancerresearchuk.org/healthprofessional/early-diagnosis-activities/ be-clear-on-cancer/know-4-surecampaign/resources-and-tools

http://www.nhs.uk/smokefree/help-andadvice/local-support-services-helplines

Emotional Wellbeing www.happyoksad.org.uk

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Support to live at home There are many services available that may help you maximise your independence, enabling you to live safely and comfortably at home. Some of these services, such as equipment and ready meals, can be purchased directly from suppliers and retailers.

Alternatively you can contact adult social care so we can assess your needs and identify what services may help you.

• Very specialist or made to measure equipment such as a wheeled commode, shower chair or a hoist may ensure your safety and reduce the risk of injury to carers Equipment to help with managing day to day tasks is now much more widely available both on the high street (e.g.

Argos, B&Q or local chemist shops) and in specialist shops (e.g. Miller Care).

The Centre for Independent Living (CIL) showroom and the Mobility and Independent Living Store in the Golden Square are both operated by Warrington Disability Partnership and display equipment that you can try before buying. They also operate the local Shopmobility service which is available at Legh Street car park and Warrington market. You can also visit the Disability Information Point at Warrington market for advice and information.

Equipment and adaptations to help you If you are finding it difficult to wash and dress, cook and prepare meals or are struggling to have a shower or bath, there is a variety of equipment available that can help make looking after yourself easier and safer.

Examples of equipment you may find useful are:

• A perching stool which enables you to sit up to the sink to have a wash, brush your Warrington Disability Partnership, The Centre for Independent Living, Beaufort teeth, have a shave or comb your hair Street, Warrington, WA5 1BA • A specially designed trolley can assist Telephone: 01925 240064 in transporting items around your home, particularly if you have difficulties with balance when carrying things or if you already use a walking aid • Simple readily available items such as a travel kettle, electric tin opener or jar / bottle opener can make every day domestic tasks easier to manage

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Support to live at home continued Useful technology

Warrington Home Information and Improvement Agency (WHiA) can arrange for grab rails and extra stair rails to be fitted for a small charge. Telephone: 01925 246812

Carecall The council’s social alarm service, Carecall, can help older and vulnerable people to remain living independently and safely in their own homes. It ensures that people are able to get assistance as quickly as possible in case of an emergency at home.

If you are experiencing problems in several areas of daily living, or you feel you need more personal or professional advice, you can contact the Access Social Care team and request an assessment from an occupational therapist or specially trained community care worker. If you meet the council’s eligibility criteria they may recommend equipment or minor property adaptations that will help you manage day to day activities more easily.

The Carecall service is linked to your home through your existing telephone line via a Carecall unit and a lightweight portable trigger worn as a pendant or on your wrist. Pressing the button can raise an alarm anywhere in your house or garden - 24 hours a day, 365 days a year. If needed the Carecall control centre will arrange for someone to come to your home or can contact your family, doctor or emergency services.

Where appropriate they can arrange for equipment to be delivered and fitted in your home on a long-term loan basis or may arrange an adaptation to your property. If equipment or small adaptations do not solve your problems, larger property adaptations may be possible, such as having a stair lift installed. Telephone: 01925 444239

There is an installation fee and then a quarterly monitoring charge for Carecall, which is less than the cost of a daily newspaper.

Telecare Telecare is a range of equipment and services that support your safety and independence in your own home.

The equipment can sense risks such as smoke, floods and gas leaks,

Major adaptations Major adaptations could include a stair lift, downstairs living accommodation or alterations to a bathroom or kitchen.

Most social landlords will provide minor adaptations for their tenants but may offer rehousing before undertaking any major works. If you own your own home you may be eligible for a grant. For more information see page 18.

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can remind you to take pills and even call for help if you fall. The Carecall control centre can be contacted automatically if any of these problems occur in your home or alarms can go off in the home to notify carers of a problem. You can view a range of Telecare equipment at Warrington Disability Partnership Centre for Independent Living (see page 7).

diet. For more information about these organisations contact the Access Social Care team, telephone: 01925 444239, email: asc@warrington.gov.uk

Support to live at home/ domiciliary care Sometimes support to live at home is called domiciliary care or home care.

Some people need assistance with aspects of their personal care or daily living skills to enable them to live at home, whether through sight or hearing loss, physical or learning disabilities, frailty or illness. This may be for a short time, following a period of illness or discharge from hospital, or they may continue to need help long term. The aim of this kind of help is to work with individuals and their families to remain as independent as possible within their own homes.

For more information about either Carecall or Telecare contact the Access Social Care team.

Telephone: 01925 444239, website: www.mylifemyway.co.uk

Food shopping and ready prepared meals If you find it difficult to get out to the shops or supermarket then there are a range of options available to you to get food delivered to your home.

Most supermarkets now offer a home Many people arrange their own home delivery service for all food items and orders can be placed on their websites or care and a comprehensive list of local agencies can be provided by adult over the phone. social care, telephone: 01925 444239 There are also several or visit our website: www.mylifemyway. organisations that can deliver co.uk. If you choose to make your own fresh or frozen ready arrangements through a private home prepared meals directly care agency please remember to take to your home. Most of care to choose one that is registered these organisations and inspected by the Care Quality cater for a range of Commission (CQC). Telephone: 03000 dietary and cultural 616161, website: www.cqc.org.uk requirements including Halal, vegetarian, diabetic and soft

Alternatively you can contact adult social care so we can assess your needs and help you identify what services may

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Support to live at home continued Getting out and about

help. The cost of receiving domiciliary care following an assessment of need is subject to the council’s charging policy.

Many of these free activities are provided in local venues and can be a great way of meeting new friends and overcoming isolation. A range of activities are available including camera clubs, friendship groups, craft clubs, exercise classes and bingo.

Neighbourhood and community activities Neighbourhood working is a key part of promoting wellbeing and maintaining independence for as long as possible.

Each neighbourhood area has its own team who support local voluntary groups and societies to provide a wide range of local activities such as luncheon clubs and walking groups. Neighbourhood workers can provide free safe and secure home checks and advise on personal safety equipment. Community enablement officers and project workers can support you if you are interested in volunteering or if you want to join a group or take part in an event.

Being able to leave your home regularly for a few hours, and enjoy the company of others is really important in preventing social isolation. Council operated day centres, community and structured day care only represents part of what is available more widely in the community.

There are many examples of social clubs and activities in your local area; the neighbourhood teams can tell you about local activities which may help you meet new friends.

Contact the teams to find out what’s happening in your area: East area - rwhitworth@warrington.gov. uk, tel 07827 232563 West area rwhitworth@warrington.gov.uk, tel 07827 232563 South area bparratt@warrington.gov.uk, tel 07827 232 562 Central area cskinkis@warrington.gov.uk, tel 07827 232 560

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LifeTime is a network for people over 50 in the Warrington area for information, social events and classes from art to Zumba. LifeTime provides opportunities for people to learn something new, go on day trips or just drop in for a cup of tea to the dedicated centre on Sankey Street opposite the Golden Gates of the Town Hall. It is free to join LifeTime and there is a growing range of activities on offer to meet new friends, learn how to use a computer and the internet, enjoy day trips and social activities.

• Music and singing • Craft and art, crochet and knitting • Transport Nostalgia group • Film Club • IT drop in • Camera Club • Talks on special interest subjects.

For more information contact LifeTime 01925 246824 or visit the website www.lifetimegateway.org.uk The wellbeing mentors can also help you if you want to get out and about more, take up new activities and make a lifestyle change. They offer one-to-one support for up to eight weeks to help you to improve your wellbeing. Telephone: 01925 444279.

Public transport and specialist transport for disabled people Concessionary passes If you live in England and are an older person, or an eligible disabled person, you are entitled to a concessionary bus pass allowing free off-peak local bus travel (9.30am until 11.00pm Monday — Friday and all day at weekends and bank holidays) anywhere in England.

In addition to the national scheme, local concessionary pass holders are entitled to the following special rates on journeys starting or ending in East and West Cheshire, Halton and Warrington: • Monday – Friday before 9.30am: half fare • Monday – Friday between 9.30am – midnight: free • Saturday, Sunday and bank holiday: free Specialist transport for disabled people Dial-a-ride is a local charity providing accessible door-to-door transport for disabled and older people. The service runs a number of minibuses with ramp access and grab handles. Guide or assistance dogs are also welcome. There is a small annual charge and you need to book your journey in advance. Dial-a-ride also offers the same fare concessions as public transport in the Warrington, Halton and Cheshire areas. For more details, telephone: 01925 419988.

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Support to live at home continued Accessible taxis

Centre (VIP) aims to help people come to terms with sight loss. A home visiting service offers ongoing support with the aim of promoting independent living.

They offer recreation and social activities, continued support and advice, and a small resource centre with equipment to aid independence.

A number of taxi services within the Warrington area offer vehicles that are accessible to disabled people.

Information on local accessible taxis is available from Contact Warrington, the council’s one stop shop, telephone: 01925 443322 or online at the Warrington Access Guide www.warringtonaccessguide.org.uk

Open Tuesday, Wednesday and Thursday.

Fairfield and Howley Neighbourhood Centre, Fairfield Street, Warrington, WA1 3AJ. Telephone: 01925 632700

Sight and hearing loss (sensory loss)

Warrington Disability Partnership (WDP) can provide information and equipment for people with a sight and/ or hearing loss. General information and advice is available about benefits, employment, direct payments, education and training.

As part of the ageing process many people experience sight or hearing loss.

If you are experiencing hearing difficulties you should initially go to your GP who can refer you to an audiologist if required.

If you are experiencing difficulties with your vision you should make an appointment at a local optician. Some opticians will offer home visiting services.

Many also offer audiology testing as well.

The Centre for Independent Living, Beaufort Street, Warrington, WA5 1BA Telephone: 01925 240064, website: www.disabilitypartnership.org.uk

If you are still struggling with your sight or hearing loss then there are a number of specialist services available in Warrington.

Hospital discharge Following on from a stay in hospital some people may need short term support. This can be provided in a number of ways.

Warrington Borough Council’s sensory and telecare team provide services for people with sight and/or hearing loss to enable them to live as independently as possible. Following an assessment the team may identify and supply equipment and aids tailored to individual needs.

For more information telephone: 01925 444239, email: asc@warrington.gov.uk

Intermediate care Intermediate care is provided jointly by health and adult social services. It provides a range of re-ablement services and therapies to people over the age of eighteen that aim to:

Other organisations that might be able to help:

• help people to remain as independent as possible in the community by providing short-term rehabilitation programmes

Warrington Visually Impaired People 12

in order to help people to reach their individual potential and to remain living in their own homes

identify what services might be able to help when you get home.

On discharge from hospital, equipment • prevent inappropriate hospital admission and wheelchairs can be loaned from and facilitate hospital discharge Warrington Disability Partnership Centre for Independent Living (see page 7).

• help people to remain as independent as possible and thereby reduce the need Stay at home and stay safe – severe weather helpline for long term care and support • reduce the need for residential and nursing placements For more information telephone: 01925 867905.

British Red Cross Support at Home Service This service provides short term care and support in the home for people after an accident or illness, giving them confidence to continue their daily lives.

They offer help with shopping and collecting prescriptions, support for carers and family members, safe and well checks, and help with light household chores. The service is available free of charge to all adults for a six week period.

If you have poor mobility and are worried about leaving the house when the weather conditions are dangerous the council may be able to help with essential activities such as shopping delivery, prescription and pension collection.

The helpline will only be available if the weather is severe and once opened will be publicised. Telephone: 01925 442244

Telephone: 01925 662688, website: www.redcross.org.uk Hospital discharge team If you are in hospital, or care for someone in hospital, and think you will need support on discharge you can ask the ward to refer you to the hospital discharge team. The team may be able to provide a social care assessment to

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Housing Suitable housing for people with disabilities or impairments is essential to a person’s health, wellbeing and personal safety. As we get older or as conditions deteriorate, housing needs can change. People may need support or home adaptations to be able to continue living independently in their own homes. Others may want to move to accommodation more suited to their needs.

The service can be contacted by telephone on 01925 246868 or by email: housingadvice@warrington.gov.uk or visit the website: www.warrington.gov.uk/ info/200633/housing.

Staying in your own home Preparing for the future Age proofing your home is the best solution to making your environment safe and practical. Making simple changes gradually, when you can still afford it may ensure that costly repairs and alterations are completed before becoming urgent or hazardous.

The UK government faces the challenge of making sure the right type of housing and support for older and disabled people is available now and in the future; making sure the right type of housing and Plan ahead: support is available to future generations • choose items that are efficient, reliable to enable them to be independent, and easy to use, clean, carry and maintain comfortable and safe in their own homes.

• high level sockets and low level light Housingplus switches are more convenient Housingplus offers a wide range of • keep decorating simple by choosing services for home owners, tenants, wallpaper that can be re-emulsioned landlords and people who have lost • install good lighting - wall lights and or are in danger of losing their homes lamps make changing light bulbs easier through its reception at the Gateway, 85-101 Sankey Street, Warrington, WA1 Keeping warm at home 1SR (opposite the Town Hall). General advice and information is available on all It can be expensive to buy the fuel we need aspects of housing including re-housing, to heat our homes or to carry out energy efficiency improvements to maximise downsizing, repairs, handyperson our finances. An ECO (Energy Company services, adaptations and domestic Obligation) scheme is in operation. Six energy saving advice. big energy suppliers are required to help Reception opening times are Monday, householders save on their energy bills and Tuesday, Thursday and Friday 9am – carbon emissions.

5pm Wednesday 9am – 12noon and 2-5pm.

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Carbon monoxide - is a highly poisonous gas that has no colour, taste or smell, making Affordable Warmth Obligation it impossible to detect without an alarm.

To provide heating and insulation Installing a carbon monoxide detector, and improvements for low-income and vulnerable ensuring boilers, ovens and other appliances households (social housing tenants are not are properly fitted and maintained will help to eligible for affordable warmth). keep you and your home safe.

There are complex eligibility criteria for this Home security – increased home security means-tested scheme. Call the Energy Saving Advice Service on 0300 123 1234 to measures include installing a visible check whether you might be eligible, and to intruder alarm or outside security lighting, keeping valuables out of sight, fitting apply if you are. window locks and ensuring that sheds Carbon Saving Obligation and garages are kept securely locked.

To provide funding to insulate solid walled Advice and support regarding home properties (internal and external wall security is available from neighbourhood insulation) and those with ‘hard-to-treat’ wardens, Cheshire police and local police cavity walls. community support officers.

This is not means tested. The aim is to Bogus callers/distraction burglars – provide enough support to make these may trick their way into a home while relatively expensive measures cost effective. the householder’s attention is elsewhere.

Bogus callers can be anyone: men, Carbon Saving Communities Obligation women and children. They often seem very To provide insulation measures to people living in the bottom 15 per cent of the UK’s plausible and genuine, sometimes posing most deprived areas. as policemen, council officials or charity workers. Most utility companies have More information is available from the Energy a password scheme, where you will be Saving Advice Service on 0300 123 1234. assigned a password that genuine officials Keeping safe at home will be able to quote when they call.

Fire - Cheshire Fire and Rescue Service Keep your doors locked at all times, provide free home fire safety assessments even when at home. Always stop and on request and can also provide free smoke look to see who is calling before opening alarms for your home. Special smoke alarms the door; fitting a door chain is strongly are also available for people with a hearing recommended and you may want to loss and smoke alarms can be linked to consider fitting a spy hole. Ensure you the council’s Carecall social alarm service. ask for and double check the caller’s ID. Telephone: 01925 411310. You should also Remember – LOCK, STOP, CHAIN take some time to plan an escape route and CHECK. from your home, in the event of a fire this can save valuable time and save lives.

ECO is broken down into three target areas:

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Housing continued are overgrowing shrubs and trees and footpaths covered in wet fallen leaves, ice or snow. The Warrington Home Improvement & Information Agency (WHiA) handyperson team may be able to assist with a one-off garden tidy, which is free to older people on certain benefits.

A garden maintenance service is also available at a charge. The neighbourhood workers in your area may also provide help in certain circumstances.

The Carecall social alarm service (see page 8) offer a ‘bogus caller button’ which can be fitted near to the door. It can be used to summon help or provide verbal support in the event of an unexpected or unwelcome caller. Calls are automatically recorded and if necessary, can be used in evidence.

Nuisance phone calls – the Telephone Preference Service (TPS) is a free, central opt out register where people can register their wish not to receive sales or marketing calls. It is a legal requirement that organisations (including charities, voluntary organisations and political parties) do not make calls to the numbers registered with TPS. To register telephone: 0845 070 0707.

Useful technology - Carecall and Telecare The council’s social alarm service, Carecall, can help older and vulnerable people to remain living independently and safely in their own homes. It ensures that people are able to get assistance as quickly as possible in case of an emergency at home. This can also be linked to telecare, equipment that can sense risks such as smoke, floods and gas leaks, can remind you to take pills and even call for help if you fall. For more information see page 8.

iCAN - is the messaging system set up by trading standards for anybody living and working in Warrington who would like to be made aware of the latest consumer protection issues, such as rogue traders, doorstep / car crime and scams. The system shares information quickly and accurately by telephone, text or email. Anyone can become a member of iCan. Members will receive a newsletter and more general consumer advice material by post. You can register via the council’s website or call 01925 442677 for more information.

Repairs and home improvements if you are a tenant If you are a tenant of a Registered Provider of social housing (sometimes known as an RP), most repairs and improvements to your home will be their responsibility and issues should be reported directly to them. If you are a tenant in privately rented accommodation you should also report repairs directly to your landlord. Some RPs offer specific services to help their older tenants - a handyperson scheme or gardening

Keeping safe in your garden Simple measures such as improved lighting and maintenance of outdoor walking surfaces, e.g. uneven flags and potholes, can help reduce the risk of outside falls. Slippery paths covered in algae or moss are hazardous, as 16

service, heating or home security advice.

Contact your housing provider if you are struggling with the upkeep of your home.

Repairs and home improvements if you are a homeowner Warrington Home Information and Improvement Agency (WHiA) WHiA support older and disabled people to keep their homes in good repair, helping with improvements to make sure they remain healthy, warm, safe and secure.

WHiA have developed a range of services, some of which are free and some which may carry a small fee. These include:

WHiA can help with decorating, plumbing and heating, bathroom adaptations and building works, roofing, electrics, paths, fencing and much more.

Telephone: 01925 246812, email: whia@wha.org.uk, website: www.whia.org.uk or visit The Gateway, 85-101 Sankey Street, Warrington WA1 1SR

• Small adaptations such as grab rails or fitting a key safe

If you are a home owner and your home is in need of major structural repairs you may be able to apply for financial assistance from Warrington Borough Council. This financial help is discretionary and dependent on funding being available. This is not a grant and the money would have to be paid back if you sold your home. For more information contact private sector housing, telephone: 01925 248483.

• Free and impartial advice about home improvements and repairs

Equipment and minor/ major adaptations

• Trusted and vetted contractors to carry out the work

Equipment or adaptations can make a real difference to your ability to live independently if you are having difficulty managing at home.

For more information see page 7.

• Handyperson service to do small jobs around the home and garden

• Garden maintenance service • Emergency repairs, from a dripping tap to a new roof

Disabled facilities grant (DFG)

The disabled facilities grant is a mandatory but means tested grant, • Funding options administered by the council’s private • Support through grant application processes sector housing team. The grant is intended to help older and disabled • Healthy Homes scheme which provides people to live as comfortably and advice to keep you safe, healthy and independently as possible in their own independent at home homes through adaptations to their home. The council will need to make an • 60+ scheme offers financial assessment of your needs and of your assistance up to the value of £60 for essential repairs finances to see if you are eligible for help.

• Technical and financial advice

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Housing continued WHiA can help you to apply for a DFG, they can also make arrangements for work to be carried out by approved contractors if you are not eligible for a DFG or for those who wish to undertake adaptations privately.

owners to generate income or a lump sum which could be used to fund improvements to make homes more suitable or comfortable. It is highly recommended that you seek legal and financial advice before pursuing this option, possibly via SOLLA (Society of Later Life Advisers), a not for profit organisation who will direct people to accredited members who are regulated by the financial services authority.

Telephone: 0845 3032909, email: admin@societyoflaterlifeadvisers.co.uk.

Other sources of finance Various organisations and employers have benevolent funds available to ex-employees or those who worked in specific trades. If you were in the armed forces grants for repairs and adaptations may also be available from SSAFA (Soldiers, Sailors, Airmen and Families Association), telephone: 01942 679822 or 0161 7284809, or the Royal British Legion, telephone: 020 32072153.

If you are on a low income you may be entitled to claim either housing or council tax benefit, the benefit service will be able to help and advise about this. See page 31 for more information.

Equity release may help older home

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Carers A carer is someone who, without also tell you about how to access a free payment, provides care and support to leisure card. a partner, relative or friend who could • Warrington Borough Council provides not manage without it. training to carers on subjects such as Assessing your wellbeing safer moving and handling, healthy eating and emergency first aid As a carer, you may be able to get more help so that you can carry on caring and • The carers emergency card is a free looking after your own wellbeing. You are service that lets you record what action entitled to a carer’s assessment which would need to be taken for the person can be arranged by Warrington Borough you care for should an emergency Council’s Access Social Care Team. occur and you were unable to provide The carer’s assessment will look at the support. In case of emergency , different ways that caring affects your a telephone call can be made to life and work out how you can carry on Warrington Borough Council to activate doing the things that are important to you your agreed emergency plan (such as and your family. Your physical, mental contacting a relative for help) and emotional wellbeing will be at the Carer support groups heart of this assessment. We can also • Wired Adult and Young Carers advise you on appropriate services and Services. 86, Sankey Street, support groups in your area.

Warrington, WA1 1SG. Tel: 01925 Advice and support on health 633492 or Freephone: 0800 7316941. and wellbeing www.wired.me.uk Caring can often have a negative impact • The Alzheimer’s Society, Victoria on a carer’s physical and emotional House, Ground Floor West, Croft health and wellbeing. If you think any Street,Widnes, WA7 0NQ. aspect of your caring responsibilities Tel: 0151 420 8010 is having an impact on your health you should contact your GP. However, other • Mental Health Carers Support support is available and includes: Group, for carers who support people experiencing mental distress. The • Advice, equipment and support from Harrison Centre, Boulting Avenue, the council’s occupational therapists Dallam WA5 0HG Tel: 01925 573489 around ‘safer handling’ if your caring role involves manual tasks • Wired Adult and Young Carers Services Warrington hold regular events which provide advice and focus on improving carers emotional wellbeing. They can

For more information about services and support for carers, please contact the Access Social Care Team. Telephone: 01925 444239 website: www.mylifemyway.co.uk

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Heathside Mews & Heathside Quality Residential Care for Older People and Older People with Dementia We offer • A flexible, supportive and positive environment • A service that recognises your needs, choices, abilities and dreams • Opportunity for you to engage in interesting and meaningful pastimes • A choice of modern and spacious or traditional and cosy accommodation Seeing the • A superb location in the heart of Penketh set within beautiful O pportunities landscaped gardens Most of all an excellent reputation in person centred support Warrington Community Living is a not for profit organisation with strong values, we promise to support your rights, your well-being and help you thrive.

Warrington Community Living | The Gateway | 89 Sankey Street | Warrington | WA1 1SR

Tel: 01925 246870 | Email: hello@wcliving.org.uk | www.wcliving.org.uk

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to Make a Positive Difference

Keeping yourself safe from harm We all take risks everyday and we can usually manage them very well.

Unfortunately some adults are more at risk of neglect or abuse than others.

When managing your own care needs or letting new people into your life, it is important to consider possible risks, no matter how small, and to have a plan on how to manage those risks.

There are different ways people can be abused or harmed, such as financially, physically, sexually, psychologically, people can also be neglected. Abuse can happen anywhere, even in a person’s own home, nursing home or a hospital. There are four main ways you can reduce the risk of being abused or harmed. These are: knowing your rights, thinking ahead and protecting yourself, being aware of local services, support and information and speaking up if you have concerns.

You have a right: • to be safe from abuse • to be treated fairly and with respect • to say what care you do or do not want

Some examples of how you can stay safe and protect yourself are: • Never give your bank details or pin number to anyone • Never sign anything you are not sure about or you don’t understand what it is about • Keep any money or valuables you have at home locked away • Do not isolate yourself. Try joining local groups or activities or seek out support groups • Make sure there is someone you trust who knows your wishes and who you can talk to if you need to • Check the ID badge of people who come to your home. If you are worried do not let people inside your home • If you are suffering from abuse keep notes about what is happening • Make sure you do not rely on one person only to support or care for you.

Gather a few people around you to help watch over your safety

• to be given information about your care • to be involved in making decisions about your care and your life

21

Keeping yourself safe from harm continued Safeguarding services:

• If you receive care in your own home or you live in a care home and you are worried about any aspect of your care or treatment, please do not stay silent.

Make a complaint or speak to someone you trust. If no one visits you, you could talk to a professional or voluntary visitor, for example the chiropodist or hairdresser

Access Social Care team Telephone: 01925 444239 Out of hours: 01925 444400 To use the safeguarding process and obtain support Police Telephone: 101 In cases of immediate harm or danger call the police straight away on 999

• If you feel uncomfortable with the way someone gives you personal care or the way someone touches you tell someone you trust (this can be your doctor, friend or social worker)

iCAN Telephone: 01925 442658 • If you are employing a personal assistant Become a member of Warrington make sure you obtain a Disclosure and Consumer Alert Network. It can keep Barring Services check. This checks you updated on rogue traders and other whether an individual is banned from local consumer safety issues working with someone with care and support needs The council will organise Care Quality Commission (CQC) this for you Telephone: 03000 616161 Remember, abuse is not your fault. If you Refuge Warrington Independent are being neglected or abused (or you Domestic Abuse Service suspect someone you know may be), please report it to the safeguarding services. Telephone: 01925 243359 Email: The safeguarding services are here warringtonidvaservice@refuge.org.uk to support and protect you, whether Support, information and options to social services organise your care or women and men who live in Warrington you purchase the care yourself. You and are at risk from domestic abuse will be listened to and taken seriously.

Your views and wishes will be respected For further information and guidance so that wherever possible you are please visit the council website at supported to live life your way, with www.warrington.gov.uk/safeguarding dignity and free from abuse.

22

Day Care Centre

For further information please contact Debbie Davison on 01925 606 780 or email debbie@careconcepts.co.uk

We can now provide a flexible package of care which can include half or full days in our day care centre. Transport and meals are provided and access can be made to the chiropodist and hairdresser who visit. General health checks and activities are also provided.

• Half days • Full days • Meals • Transport • Outings • Hairdressing • Chiropody • Bathing service

23

Moving home Moving home in later life can be quite daunting but may prove a better option if you are struggling with managing your home and garden or are paying expensive bills. Various options may be worth consideration, such as a smaller property, single storey or with essential facilities on one level, fewer steps, on a bus route and so on. If you are a RSL (housing association) tenant you could ask to move to a smaller or previously adapted property which may better suit your long term housing needs.

Housing with care can be an alternative to residential or nursing care and is also known as extra care sheltered housing or very sheltered housing. Ryfields village, for example, provides extra care alongside community facilities and social activities. Residents have the comfort of knowing support is available should their needs change over time.

Extra Care Housing Schemes The following four housing schemes all provide home care and support within an extra care housing environment for older people, older people with a learning disability and older people with mental health needs with the aim of enabling service users to remain in their own home; living as independently as possible. For each scheme the level and nature of the care support will be determined through both the council’s and the provider’s assessment and support planning procedures on an individual basis for all service users.

Sheltered/retirement housing Sheltered/retirement housing is either purpose built flats or a group of bungalows or flats. Homes are usually only offered to people over the age of 55. In most schemes, a manager can be contacted via an alarm system from the person’s home, to provide help if there is an emergency. If the manager is not on site this often links to a social alarm system, such as Carecall. Some scheme managers may offer additional support including making regular checks on your well-being, liaising with your local doctor and your relatives and managing the day-to-day running of the accommodation. Normally, scheme managers do not provide care services for residents or carry out tasks like shopping or cleaning.

For general enquiries about any of these schemes please contact Julia Anderson at Catalyst Choices CIC, janderson@ catalystchoices.co.uk Tel 01925 430 327.

Broomfields Extra Care Housing Scheme, Bridge Lane, Appleton, Warrington, WA4 3AT Mosslands Extra Care Housing Scheme, Gorse Covert, Risley, Warrington, WA3 6UW

Housing with care (extra care)

Referral enquiries should go through Your Housing Group.

Housing with care is similar to sheltered/retirement housing but often offers a greater level of personal care, with up to 24 hour support if required.

Sankey Manor Extra Care Housing Scheme, Vine Crescent, Great Sankey, Warrington, WA5 3BE 24

Woolston Hall Extra Care Housing Scheme, Hall Road, Woolston, Warrington, WA1 4PB Retirement Village

e-mail: hello@wcliving.org.uk, website: www.wcliving.org.uk Supported housing (residential or nursing care)

Ryfields Retirement Village, Arena Gardens, Occasionally complex needs cannot be fully met in standard accommodation.

Orford, Warrington, Cheshire WA2 7GB A range of accommodation is available Ryfields Village is home to over 270 older that is specially designed for people people (aged 55 and over) living in their with particular care and support needs, own flats and bungalows with additional while ensuring that they can continue to communal facilities such as a restaurant live in their local community. This may and bar, a shop and a gym and many include people with complex physical, other resources. All of the residents are sensory or mental health needs. able to call upon Warrington Community Different types of care home Living’s on-site team for emergency Residential care is where a number support as well as their regular care and of people live together looked after support packages. by trained staff. Care homes provide For general enquiries please contact 24 hour support to people who can Warrington Community Living, hello@ no longer be supported in their own wcliving.org.uk tel 01925 246 870. home or in any other setting. They are independently run by a variety of private Warrington Community Living or not for profit organisations. Care Warrington Community Living (WCL) is homes can provide different levels of a 24-year-old local charity that seeks to care, this is also known as the residential support a range of people in Warrington homes registration, for example: who need additional support due to their age, disability or mental health needs, to Residential homes lead their lives in a purposeful, healthy Residential homes provide personal and enjoyable way as full and equal care to people in a homely environment. members of their local community. They Many of the homes are purpose built provide residential homes and supported to meet the needs of the people they living schemes as well as other forms provide care for. All homes have single of individual support in the community. bedroom accommodation, facilities These services are normally funded in for making drinks and snacks, and full or in part by Warrington Borough family and friends are welcome to Council and the NHS but they also offer visit. Some also have double rooms personalised services to people who are for couples. Standard residential care self-funding or using personal budgets/ provides accommodation, meals and assistance with personal care whenever direct payments. Tel: (01925) 246870, 25

Moving home continued the need arises over a 24 hour period.

If the person has any nursing needs, assistance may be provided by the district nursing service visiting whenever they are needed. ‘High dependency’ residential care indicates additional moving and handling needs such as requiring a hoist to transfer.

need to pay for the nursing element of any care you receive as this will be paid for by the NHS. What are the fees for and why do they seem so expensive?

A home’s fees cover all accommodation costs and utility costs, food, social activities and care costs. There are also national quality standards which can mean homeowners having to spend money to make sure that they meet the standards.

Elderly Mentally Infirm (EMI) residential homes EMI residential homes provide the same service as residential homes but specialise in the needs of people with mental ill health, such as dementia.

Am I eligible for financial support if I make my own arrangements for residential or nursing care?

Nursing homes

If you decide to make your own arrangements, you will have to pay all of the home’s fees. It is advisable to consider the cost of the care home’s fees at the time of choosing your home.

This is because if you choose a more expensive home than adult social care would normally pay for and your money runs out, you may have to move to a different home if your family cannot pay the additional cost in the future.

Nursing homes have qualified nurses to provide care to people with specific nursing care needs, injury or infirmity.

It is the availability of full time nursing care which makes them different from residential homes.

Elderly Mentally Infirm (EMI) nursing homes EMI nursing home provide the same service as nursing homes but specialise in the needs of people who have more complex mental health problems, such as a progressed dementia.

Getting advice that’s right for you If you have savings or a property, it may be that you will need to fund your own care. If so you should seek independent financial advice and always check if the adviser is a member of the Society of Later Life Advisers (SOLLA).

They are specialists in the financial needs of older people and have taken steps to become independently accredited which can offer added reassurance. SOLLA members

Paying for residential and nursing care if you own a property or land Will I need to pay for my care in a residential or nursing home?

You will usually have to pay something towards your care in a residential or nursing home. For the majority of people this may mean that most of your income will be used to pay the fees. You will not 26

will help you with the practical help and guidance needed to make the right choices at the right time about some of the most important financial decisions you may ever make.

Telephone: 0843 303 909, website: www.societyoflaterlifeadvisers.co.uk

your income to pay the home’s fees. If you have made additional provision for your retirement by a private pension or savings we will disregard a small proportion of it so that you will receive a higher personal allowance while in residential care than someone who has made no extra provision for their retirement.

What help can I get from adult social services to pay for my care home fees?

Further information about moving into residential or nursing care

Adult social services must have carried out an assessment and arranged for you to be cared for in a care home.

The amount of help we can give you depends on your capital (things that you own such as savings, premium bonds and your house) and your income (money you get regularly such as your pension).

Rules about capital or savings If you have more than £23,250 capital, the law says that you can afford to pay all the residential or nursing home fees yourself. If you have under £14,250 capital, then the council will pay all your fees on your behalf. If you have between £14,250 and £23,250 capital, then you would be expected to pay some but not all of the fees.

Rules about income If you are receiving assistance from the council to pay your care home fees, you will still get a weekly allowance of at least £24.40, which comes from your welfare benefits. It is money you can spend, as you want - for example on toiletries, newspapers and stamps. It is likely that you will need to use most of the rest of

If you are considering moving into nursing or residential accommodation, it can seem like there is a great deal to think about and it may be quite daunting. Some of the questions you may have thought about could include: • What happens if I own my own home?

• How will moving affect my welfare benefits?

• What services do my fees pay for?

• What happens if I choose a more expensive home than the council would normally pay for?

• How will I pay the fees?

• What if a person I am helping to go into residential care is unable to manage their own finances?

You can find more information on the council’s adult social care website: www.mylifemyway.co.uk or contact the Access Social Care team to speak to someone. Telephone: 01925 444239.

Age UK also provide a comprehensive series of factsheets on a range of topics, including moving into a care home. These are available at www.ageuk.org.uk 27

Moving home continued Questions to ask when visiting a prospective home (A suggested list of questions to ask and things to look for when choosing a care home) Section 1: Transport, fees and conditions 1.1 Will your family and friends find the home easy to get to?

Yes/No

1.2 How much are the fees?

ÂŁ

1.3 Can you have a short stay in the home to see if you like it?

Yes/No

1.4 Will you be given a written statement for what the home will do for you if you live there?

Yes/No

Section 2: Accommodation 2.1 Are there communal sitting rooms both with and without TV?

Yes/No

2.2 Do you like the furniture and decoration of the home?

Yes/No

2.3 Is there a separate dining room?

Yes/No

2.4 Are doors and corridors wide enough for wheelchairs, right through the home and to the outside?

Yes/No

2.5 Are handrails provided in hallways, corridors and stairs?

Yes/No

2.6 Is a lift or stair lift provided to the upper floors? Could you use it? Yes/No 2.7 Are the bathrooms near to the rooms?

Yes/No

2.8 Are the bathrooms adapted to help people get in and out of the bath?

Yes/No

2.9 Will you have to share a bathroom?

Yes/No

2.10 Are there both showers and baths available for you to choose from?

Yes/No

2.11 Is the call-bell system easy for you to use whenever you might need it?

Yes/No

2.12 Do all residents have a bedside light that is easy to use?

Yes/No

2.13 Can you adjust the heating in the bedroom easily?

Yes/No

2.14 Can you open the window if you want to?

Yes/No

28

Section 3: Catering 3.1 What are the mealtimes? o Breakfast o Lunch/Dinner o Dinner/Tea 3.2 What happens if you want a meal or a snack at another time?

3.3 How wide is the choice of menu at each meal? o Set meal o Choice of two meals o Choice of three meals o More than three choices 3.4 Do you like the meals that are on offer?

Yes/No

Section 4: Visitors 4.1 Are your visitors provided with a drink?

Yes/No

4.2 Are your visitors welcome to join you for a meal?

Yes/No

Section 5: Daily living 5.1 Can you choose when you get up and when you go to bed each day?

Yes/No

5.2 What is the variety of activities and outings offered each week?

Yes/No

5.3 Is the home equipped for people who cannot see or hear very well, for example with loop systems and good lighting?

Yes/No

5.4 Do the resident appear active, sociable and happy?

Yes/No

5.5 Will the home charge extra for accompanied visits to the GP or hospital?

Yes/No

5.6 Are the laundry and room cleaning arrangements to your liking?

Yes/No

5.7 Are there smoking and no-smoking areas?

Yes/No

Section 6: Staff 6.1 Are the staff clean, tidy, cheerful and helpful?

Yes/No

6.2 Do people such as chiropodists, hairdressers, opticians and dentists visit the home regularly?

Yes/No

6.3 Is there a residents committee which meets regularly?

Yes/No

6.4 Is there a residents notice board with up to date and interesting information on it?

Yes/No

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Benefits information Personal Independence Payment (PIP)

rate you will need to explain that you have night time care and/or supervision needs.

For further information: call the Attendance Allowance Helpline on telephone 0345 605 6055; textphone 0345 604 5312; or apply online at www.gov.uk

Personal Independence Payment (PIP) replaced Disability Living Allowance (DLA) from 8 April 2013. It applies to all new claimants aged 16 to 64. PIP is gradually replacing DLA for existing claimants aged 16 to 64, even for those with an indefinite or lifetime DLA award.

Warrington Borough Council benefit service If you are on a low income you may be entitled to claim either housing or council tax benefit. The benefit service will be able to help and advise about this. The amount of benefit you get will depend on your income and who lives with you.

You cannot get these benefits if you have savings of more than £16,000 (unless you are receiving guarantee credit). However, we ignore any savings below £6,000.

We also ignore any war pensions or war widows’ pensions.

PIP is designed to help people meet the extra costs that come from having a longterm health condition or disability. By longterm condition this usually means ill-health or disability that is expected to last 12 months or longer.

PIP is made up of two parts (components), a ‘Daily Living’ component and a ‘Mobility’ component. Each component will have two rates: standard and enhanced. PIP isn’t affected by income or savings, it’s not taxable and people can get it whether they’re in or out of work.

Housing benefit Housing benefit helps people who live in rented accommodation pay their rent. You can make a claim for housing benefit if:

There are special rules that allow people who are terminally ill to get help quickly when they claim PIP. You can find out about these rules via the contacts below.

• you pay rent to a housing association (this includes Golden Gates Housing Trust)

To start a claim for PIP, call DWP on 0800 917 2222 or textphone 0800 917 7777 or visit www.gov.uk/pip for more information about how to claim.

• you pay rent to a private landlord • you pay rent for a mobile home/caravan/ houseboat and or mooring/site fees

Attendance allowance

• you pay part rent and part mortgage – shared ownership. We can help with the rent.

This is a tax free benefit for people aged 65 or over who need help with their own personal care because they have a physical disability or mental health difficulty. It is not means tested and is paid at either a lower or a higher rate. To qualify for the higher

Council tax benefit Council tax benefit helps people on low incomes to pay their council tax bill.

30

There are several ways to make a claim for these benefits: • The easiest way to claim these benefits is to fill our form in online. You can find the form at the benefits page of our website www.warrington.gov.uk • You can also collect a form by calling in at Contact Warrington, 26-30 Horsemarket Street or telephone us on (01925) 443210

Other benefits Depending upon your age and personal circumstances you may be entitled to other welfare benefits, including universal credit, pension credit and carers allowance.

More information is available at www.gov. uk. Free local information and advice is available from Warrington Citizens Advice Bureau (CAB), The Gateway, Sankey Street, Warrington WA1 1SR (Tel: 01925 246994)

Additional useful contacts Age UK Mid-Mersey Warrington Hub, Unit 10, 14 Sankey Street, Warrington, WA1 1TD Tel: 01925 244645 Email: enquiries@aukmm.org.uk Jobcentre Plus Nolan House, 10 Mersey Street, Warrington, WA1 2BL Tel: 0845 604 3719 Textphone: 01925 785471 Web: www.gov.uk LGBT Warrington Email: info@lgbtwarrington.co.uk Web: www.lgbtwarrington.co.uk Skype number: 0161 408 5428 Warrington Citizens Advice Bureau The Gateway, 85 - 101 Sankey Street, Warrington, WA1 1SR Tel: 01925 246994 Birchwood Citizens Advice Bureau 99 Dewhurst Road, Birchwood, Warrington, WA3 7PG Tel: 01925 824952

Lymm Citizens Advice Bureau Lymm Library, Davies Way, Lymm, WA13 0QY Tel: 01925 753247 Located in one place, the CAB Warrington Advice website helps residents to find the best provider for the advice they are seeking www.warrington-advice.co.uk Armed Forces Community Support The Hub is a ‘one stop shop’ which supports Warrington’s Armed Forces community, including all serving personnel, reservists, early service leavers, veterans and their families.

Located at the Gateway, Sankey Street, Warrington, the Hub draws together service providers, agencies, organisations and charities with a wealth of experience who can assist military personnel with housing, welfare, employment and training, mentoring, counselling, debt advice, stress and illness.

Tel: 01925 246955 e-mail: thehub@armedforcessupport.org 31

Having a voice Advocacy

town. OPEG works in partnership with the statutory services and other organisations to empower older people to get involved and influence the planning and delivery of services in Warrington.

Advocacy enables people who find it difficult or lack the confidence to speak up, to express their views, exercise their rights and make informed choices.

OPEG meet in The Gateway, 85 – 101 Sankey Street, Warrington, WA1 1SR. If you would like more information telephone: 01925 246966 or email: opegwarrington@googlemail.com

Warrington Speak Up is a local independent advocacy organisation. They provide: Statutory Care Act Advocacy; 1:1 issue based professional advocacy; family advocacy for parents with learning disabilities and/or mental illness; advocacy for people with a learning disability or dementia; selfadvocacy for adults and young people with a learning disability and individuals accessing housing related support; and advocacy for older people in residential and nursing care. They can be contacted on 01925 246888/248470 or by e-mail at warringtonspeakup@gmail.com .

Warrington Carers’ Centre (Wired) provides a focal point for carers in Warrington. The service provides information, advice and support and gives carers a chance to influence local services for carers. Wired can be contacted by: phone -01925 633 492; text: 07912 581 868; or email: wcsadmin1@wired.me.uk .

Make your experience count

Advice, support and representation

Warrington Borough Council is committed to providing high standards of service and we need feedback about our services. You can help us to do this by telling us when we do things well or badly and by suggesting ways to improve services. The best way for us to make improvements is to listen to what you have to say and learn from it. Your comments, good and bad, will be welcomed.

Warrington Disability Partnership (WDP) is an independent, user led Social Enterprise that actively promotes independent living by providing information on peer counselling, housing, equipment, personal assistance, transport, access, employment, education, training and other services. They can be contacted at the Centre for Independent Living, Beaufort Street, Warrington WA5 1BA, by telephone on 01925 240064 or by e-mail at info@disabilitypartnership.org.uk .

Making a complaint if you receive a service arranged by the council.

You should start by explaining your concerns to the member of staff with whom you are in direct contact. If that is not possible, or if you are still not happy, you should ask to speak to that person’s manager or the quality monitoring officer. Most problems can be sorted out in a straightforward way, through discussion.

The Older People’s Engagement Group (OPEG) is the umbrella group in Warrington for older people’s resident and community groups, social groups and individuals, regardless of race, religion, gender or sexual orientation, acting as a voice for all older people in neighbourhoods and across the 32

If you are still not satisfied you may ask for the matter to be investigated as a formal complaint. For this you should contact either the manager of the service or the adult social care quality monitoring officer on telephone: 01925 444400

and care services. Anyone can get involved, and it has been set up to make sure that people in the area get the health and social services they need.

Contacting the Care Quality Commission

Opportunities for volunteering

Healthwatch Warrington wants to hear about your experiences of health and social services and your ideas for What can I do if I have arranged my improvements or changes. Healthwatch own care? has the power to implement changes in You can contact the Local Government your local services; how they are planned, Ombudsman. They will consider all complaints regardless of how the care has designed and delivered. been funded. Their job is to investigate Tell them your views by phone on complaints in a fair and independent way. 01925 246893 emailing In most cases they will only consider a contact@healthwatchwarrington.co.uk or using the online form at complaint once the care provider has www.healthwatchwarrington.co.uk . been given a reasonable opportunity to deal with the situation. It is a free service.

If you have any comments about this guide that would help shape and improve Telephone: 0300 061 0614 future editions please let us know.

Fax: 024 7682 0001 e-mail: asc@warrington.gov.uk Text ‘call back’ to 0762 481 1595 for the Telephone: 01925 444239 Text Relay service (formerly Typetalk)

Complaints about services that are registered with the Care Quality Commission (CQC) can be discussed by calling their customer services unit.

Services that are registered with the CQC are care homes and agencies that provide care in your own home. For information about registered providers in Warrington contact the CQC customer services unit, telephone: 03000 616161.

Healthwatch Warrington Healthwatch Warrington gives you the opportunity to influence your local health

Volunteering is about giving your time to a good cause. You don’t get paid, but you do get the chance to use your talents, develop new skills, and experience the pleasure that comes from making a real difference to other people’s lives, as well as your own. Volunteering is also a great opportunity to meet new people and make new friends, there are many different volunteer roles available in Warrington from befriending and support to helping out behind the scenes. To find out more contact Warrington Voluntary Action on 01925 246880 or visit www.warringtonva.org.uk 33

Residential and nursing homes Name

Address

Applecourt Care Home (Leyton Healthcare) Arlington House

76 Church Street Warrington WA1 2TH 88 Ackers Road Stockton Heath Warrington WA4 2EA Loushers Lane Warrington WA4 6RX Egerton Street Howley Warrington WA1 2DF

Belong Warrington (CLS Care services) Birch Court Nursing and Residential Home (BUPA ANS Care Home) Brampton Lodge (Care Concepts Limited) Brookfield Retirement Home Callands Care Home (Court Cavendish) Cheshire Grange (Barchester Homes Ltd) Gainsborough House (London & Manchester Healthcare Ltd) Green Park Care Home (Leyton Healthcare) Heathercroft Care Home (Ashberry Healthcare)

Telephone/Fax

Contact Name Tel: 01925 240245 Debbie Fax: 01925 240123 Davidson

Registration

Tel: 01925 267576 Rose Jewell Fax: 01925 267576

Care Home Only

Tel: 01925 593800 Janine Fax: 01925 593888 Curwell

Care Home with nursing

Tel: 01925 573772 Carol Dwyer Fax: 01925 240158

Care Home with Nursing

Care Home with Nursing

Bridge Lane Appleton Warrington WA4 3AH Brookfield Road Lymm Warrington WA13 0PZ Callands Road Callands Warrington WA5 9TS Booths Hill Road Lymm Warrington WA13 0EG 8 Gainsborough Road Warrington WA4 6BZ

Tel: 01925 606780 Abi Abimbola Care Home Fax: 01925 212887 with Nursing

Southwold Crescent (Off Stocks Lane) Great Sankey Warrington WA5 3JS Longbarn Lane Woolston Warrington WA1 4QB

Tel: 01925 791121 Colette Fax: 01925 791140 Manning

Care Home with Nursing

Tel: 01925 813330 Barbara Fax: 01925 818278 Cameron

Care Home with Nursing

Tel: 01925 755363 Sarah Nolan Fax: 01925 753764

Care Home with nursing

Tel: 01925 244233 Suze Pearson Care Home Fax: 01925 413433 with Nursing Tel: 01925 750670 Charlotte Fax: 01925 753691 Aspinall

Care Home with Nursing

Tel: 01925 241479 Aileen Kamal- Nursing Fax: 01925 576962 Eddine Home/EMI Nursing

34

Name

Address

Heathfield Residential Home for Elderly Ladies

22 Alexandra Road Grappenhall Warrington WA4 2EL Heathside Honiton Way (Warrington Penketh Warrington Community Living) WA5 2EY Heathside Honiton Way (Warrington Penketh Warrington Community Living) WA5 2EY High Peak Main Lane Kenyon Care Home Warrington (European Care) WA3 4AZ Holcroft Grange Jackson Avenue Residential Culcheth Warrington Home (CLS Care WA3 4DZ Services) Keate House Brookfield Road Lymm Cheshire WA13 0QL Lodge Lane 10A Lodge Lane Nursing Home Bewsey Warrington (Warrington WA5 0AG Community Living) Meadow View Care Finlay Avenue off Home (Ashberry Ditchfield Road Healthcare) Penketh Warrington WA5 2PN Radcliffe Meadows Off Twiss Green (Warrington Lane, Culcheth Community Living) Warrington WA3 4DJ

Rosevilla Residential Home

Penkford Lane Collins Green Burtonwood Warrington WA5 4EE St Mary’s Penny Lane Collins Continuing Green Burtonwood Care Home Warrington (Marantomark Ltd) WA5 4DS

Telephone/Fax

Registration Contact Name Tel: 01925 602195 Glenys Young Care Home Fax: 01925 211648 Only

Tel: 01925 722109 Sarah Fax: 01925 721664 Gardner

Care Home Only

Tel: 01925 790596 Sarah Fax: 01925 791093 Gardner

Care Home Only

Tel: 01925 764081 Sharon Fax: 01925 768888 Brennan

Care Home with Nursing

Tel: 01925 766488 Shirley Paton Care Home Fax: 01925 766582 Only

Tel: 01925 752091 Wendy Fax: 01925 754022 Johnson

Care Home Only

Specialist Tel: 01925 418501 Jacqueline Fax: 01925 638768 Wray Lindsay Mental Health Nursing Home Tel: 01925 791180 Carol Everton Care Home Fax: 01925 728730 with Nursing

Tel: 01925 765550 Caroline Fax: 01925 767636 Davies

Tel: 01925 228637 Cheryl Myers Fax: 01925 594122

Specialist Learning Disability Nursing Home Care Home with nursing

Tel: 01925 294850 Debbie Fax: 01925 294855 Wareing

Care Home with Nursing

35

Residential and nursing homes continued Name

Address

St Oswald’s Care Home (Four Seasons Healthcare) Summerville Nursing Home (BUPA ANS Homes Ltd) Thelwall Grange (Smallwood Homes Ltd) The Old Rectory Private Nursing Home The Old Vicarage Private & Residential Nursing Home (Harbour Healthcare) Three Bridges Care Home (Bond Healthcare) Three Elms Residential Home (Minster Care) U & I Care Home

12 Golborne Road Tel: 01925 656337 Winwick Warrington Fax: 01925 573113 WA2 8SZ Hill Top Road Grappenhall Warrington WA4 2EF Weaste Lane Thelwall Warrington WA4 3JJ Church Lane Grappenhall Warrington WA4 3EP Fir Tree Lane Burtonwood Warrington WA5 4NN Nook Lane Latchford Warrington WA4 1NT Station Road Penketh Warrington WA5 2UG 15 Archers Green Kingswood Warrington WA5 7XS

Telephone/Fax

Contact Name Paula Clark

Registration

Care Home with Nursing

Tel: 01925 265865 Diane Care Home Fax: 01925 212620 Hollingsworth with Nursing

Tel: 01925 756898 Katie Murphy Care Home Fax: 01925 756668 with Nursing Tel: 01925 604611 Elizabeth Fax: 01925 269000 Eyes

Care Home with Nursing

Tel: 01925 229944 Sandra Fax: 01925 290092 Watkins

Care Home with Nursing

Tel: 01925 418059 Val Marsden Fax: 01925 414818

Care Home with Nursing

Tel: 01925 723274 Helen Fax: 01925 791985 Crowshaw

Care Home Only

Tel: 01925 712908 Samina Khan Learning Disability Care Fax: 01925 210736 Home only for Adults (18-64) and Older People (over 65) Victoria House 27 Victoria Road Tel: 01925 602453 Jacqui Hickey Care Home Grappenhall Fax: 01530 245588 with nursing Warrington Mobile: WA4 2EN 07852 271290 Westleigh House 109 Walton Road Tel: 01915 268729 Michelle Wray Specialist (Warrington Stockton Heath Fax: 01925 213861 Mental Health Community Living) Warrington WA4 6NR Nursing Home Westvale House Old Hall Road Old Tel: 01925 571266 Tracey Scott Care Home (Barchester Hall Warrington Fax: 01925 413438 with Nursing Homes) WA5 9PA Westy Hall (CLS Marsden Avenue Tel: 01925 637948 Katya Lyon Care Home Care Services) Latchford Warrington Fax: 01925 651420 with nursing WA4 1UB 36

Equipment that can help you stay safe and independent at home Telecare equipment can sense risks such as smoke, floods and gas leaks, can remind you to take pills and even call for help if you fall. It can be linked to a 24 hour response centre or notify a carer in your own home.

For more information or to access the service telephone 01925 444239

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Our aim is to promote independence and wellbeing to enable individuals to remain within their home environment.

• Personal Care / Safe and Well • Direct Care • Palliative / Continuing Care • Medication • Meal Preparation • Domestic / Shopping Service • Night Sit / Sleep Service • Social activities/Sitting service

181 Padgate Lane, Warrington, Cheshire WA1 3SW Tel: 01925 652800 www.nightingaleswarrington.co.uk

APPROVED TRAINING PROVIDERS

Church House Care Home Coole Lane, Austerson, Nantwich  Tel: 01270 625 484 Our home provides residential and respite care for elderly people with physical frailty and disabilities, as well as those in short or long term convalescence.

Our home accommodates 43 residents in 40 single and 2 shared rooms (17 en-suite).

Warrington Borough Council make every effort to ensure that the information which we provide about registered care homes is correct. If you would like to update, amend or add to your listing please contact Warrington Borough Council on 01925 444239.

Residents may bring their own furniture.

Activities are arranged.

Long stay/short stay and respite available.

Every possible care has been taken to ensure that the information given in this publication is accurate. Whilst the publisher would be grateful to learn of any errors, it cannot accept any liability over and above the cost of the advertisement for loss there by caused. No reproduction by any method whatsoever of any part of this publication is permitted without prior written consent of the copyright owners.

Octagon Marketing Company Ltd. ©2015.

Hawks Nest Cottage, Great North Road, Bawtry, Doncaster DN10 6AB Tel: 01302 714528

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• Registered for 30 residents • Ensuite and non ensuite rooms • Respite care available • Residential, convalescence and end of life care available • Two lounges and conservatory overlooking beautiful enclosed gardens • Wheelchair friendly • Nurse call system in every room • Organised activities, walks, outings • Visits available from Chiropodist, hairdresser and physiotherapist • Freshly prepared meals. Catered to specific needs

Please do not hesitate to get in touch with any questions or enquiries, we will be more than happy to help.

Victoria House

Mobile: 07852 271290 n Telephone: 01925 602453 Fax: 01530 245588 / 01925 210736

27 Victoria Road, Grappenhall, Warrington WA4 2EN

Registered with CQC, Warrington Borough Council, Cheshire Social Services Members of the National Care Home Association

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Email: carehomevictoriahouse@btconnect.com Web: www.victoriahousecarehome.co.uk

We are a family owned dementia care home in a quiet residential area of Grappenhall. We provide care with compassion in a safe, homely environment whilst providing dignity and quality of life.

Meadow View

Care Home

RESIDENTIAL AND SPECIALIST DEMENTIA CARE

Heathercroft Care Home

H

eathercroft Care Home is a purpose built care home set in its own grounds in the Woolston area of Warrington.

Providing the highest standard of Residential and Dementia care in a homely and loving Atmosphere To arrange a visit please contact our manager, Carol Everton on 01925 791180 Finlay Avenue, Penketh, Warrington WA1 4QB www.ashberry.net

The Registered provider is Ashberry Healthcare Limited.

The Home provides Nursing and Personal care for 89 older people. It is on a main bus route and has easy access to local shops, churches and a library.

Heathercroft has 64 single bedrooms on the General Nursing and Residential unit and 25 single bedrooms in Ashberry House, specialising in Care of Elderly with Dementia.

To arrange a visit please contact Ria Percival, on 01925 813330.

Heathercroft Care Home, Longbarn Lane, Woolston, Warrington WA1 4QB www.ashberry.net Designed and published by: Octagon Marketing Company Ltd, Britannic Chambers, 8a Carlton Road, Worksop, Notts S80 1PH. Tel: 01909 478822.