Property Management Delaware Owners Brochure

PROPERT Y M AN AGEM EN T DIV IS ION Serving Vacation Property Owners in the Delaware Beach Resorts

MAY WE INTRODUCE OURSELVES?

Berkshire Hathaway HomeServices PenFed Realty’s Property Management Division prides itself on providing our property owners with personalized service in the management and renting of your coastal investment property.

THE OWNER ADVANTAGE WHAT YOU CAN EXPECT • TOP-NOTCH AND PERSONALIZED CUSTOMER SERVICE • Expert guidance in determining the rental rate and recommended activities to prepare your property to maximize your income potential.

• Fully-staffed offices open seven days per week, yearround, in highly-visible locations in Lewes, Rehoboth Beach and Bethany Beach.

• Licensed agents and full-time staff who are 100% focused on the rental business, including two rental managers, 10 agents, five support specialists and a dedicated accounting staff.

• Coordination of property cleaning and maintenance performed by long-time vendors who are licensed and insured.

• Innovative and flexible booking options—off-season, mini-weeks, three-night minimums, weekend and holiday pricing, etc.

• Regular communication with our team via the owner’s medium of choice. We also provide helpful advice, tips and suggestions throughout the year to help you maximize the potential of your investment.

• An OWNER PORTAL, accessible 24/7, that lets owners view bookings, calendars and statements, with the added ability to reserve/modify owner reservations.

WHY CHOOSE US?

BECAUSE WE MAKE THE PROCESS EASY EASY GUEST BOOKINGS. Guests can book your property via our website, through our partnership with VRBO or by contacting one of our rental agents directly.

EASY & FAST PAYMENTS. Guests pay 50% of the rental amount upon booking, and this is immediately sent to you, less our full management fee. Rent balance is disbursed to you upon guest departure. We accept most major credit cards for guest payments.

EASY WAYS TO SAFEGUARD AGAINST DAMAGE. Guests will have the option to pay a security deposit or purchase Accidental Damage Insurance, which covers them for any accidental damage up to $3,000.

EASY ADD-ONS. We also offer our guests trip cancellation insurance and linen rentals/setup.

EASY PET ACCOMMODATIONS. If pets are allowed, guests are required to pay you a non-refundable pet fee to cover any additional cleaning. This total fee is payable to you (we do not collect any fees on it).

EASY & SAFE CHECK-IN: Guests check in for their reservation at our offices where we personally greet them, give them keys and a rental packet for the property, and provide them with information to make their stay enjoyable.

EASY CHECK-OUT. On departure, we ask our guests to return the keys to our office. We then arrange for the cleaning of your property by professional cleaners, who prep it for your next guest.

Peace of mind should be sunny - and sandy.

WHO WE ARE In 2022, Berkshire Hathaway HomeServices Gallo Realty, a longtime pillar of the Coastal Delaware community, joined forces with Berkshire Hathaway HomeServices PenFed Realty, the largest independently owned brokerage in the Berkshire Hathaway HomeServices network.

PR OPER T Y MA N AGEMEN T D I V I SI O N

The merger of the two highly respected companies formed an organization that continues to dominate the Mid-Atlantic region to this day, serving the real estate needs of home sellers, buyers and property owners from Coastal Delaware to Richmond, Virginia, plus six additional states. Building upon PenFed’s decade-plus legacy of community service, the Coastal Delaware team regularly leads charitable giving initiatives while also maintaining memberships and leadership positions within seven local chambers of commerce.

PenFed Realty is a wholly-owned subsidiary of PenFed Credit Union. Established in 1935, PFCU has $31 billion+ in assets and more than 2.5 million members in all 50 states and the District of Columbia, plus military bases in U.S. territories.

OUR COASTAL DELAWARE SERVICE AREA Guests won’t settle for less.

And neither should you.

Contact our team today and elevate your expectations.

beachrentalsdelaware.com Bethany Beach Dewey Beach Rehoboth Beach

Lewes The Peninsula Broadkill Beach

302-227-6554

302-645-6697

Tricia Ratner

Adriane Gallagher

Rental Manager

©2023 BHH Affiliates, LLC. An independently owned and operated franchisee of BHH Affiliates, LLC. Berkshire Hathaway HomeServices and the Berkshire Hathaway HomeServices symbol are registered service marks of Columbia Insurance Company, a Berkshire Hathaway affiliate. Equal Housing Opportunity.

Rental Manager