BHHS Florida Properties Group Team Presentation

A FULL SERVICE APPROACH TO

TEAMS

A GUIDE TO GROWTH AND BALANCE

“Teamwork is the ability to work together toward a common vision. The ability to direct individual accomplishments toward organizational objectives. It is the fuel that allows common people to attain uncommon results.�

- AN DR E W CAR N EG IE

WE’VE GOT A TEAM BEHIND YOUR TEAM. We believe that teamwork is a dynamic process involving two or more professionals with complementary backgrounds, high skill levels, a desire to surpass “common” goals, aspirations to excel in customer service, and are driven to help others. Much of today’s business is the same industryto-industry, however the basics of real estate are important now because there is a shift towards agents and teams being more “independent”.

It is our belief that as times change in real estate, collaboration among professionals will become more important in an attempt to remain relevant in an ever changing industry. Our culture embraces the importance of change and fosters the need for relevance on the horizon.

TEAMWORK

INTEGRITY

PA S S I O N

EXCELLENCE

“KNOWLEDGE HAS TO BE IMPROVED, CHALLENGED, AND INCREASED CONSTANTLY, OR IT VANISHES.” ― PETER F. DRUCKER

We believe the overall Culture of our workplace is critical to the success of our staff and agents when it comes to achieving a work life balance. From the office layout and break-room setup to co-worker dynamics all the way to how prevalent customer service is through-out our Brand. Company culture, has a huge impact on your team’s performance and happiness. That is why we have 4 basic tenants that guide our mission.

The Four Tenants that make up our guiding principles are:

TEA M WO R K – The combined

action of a group of people, especially when effective and efficient.

IN TEGR I T Y – Possessing and acting on firm moral principles.

PAS S I O N – Intense emotional drive that guides physical actions.

E XCE LLE N CE – A level of accomplishment that is beyond superior.

Rest assured we only invite agents to be part of Berkshire Hathaway HomeServices Florida Properties Group that are exemplary in their efforts to be this T.I.P.E. of agent.

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SUPPORTIVE OFFICE ENVIRONMENT

OUR T.I.P.E. OF OFFICE

“Your next transaction is embedded in this transaction.”

- LAR RY K EN DA L L

There are 3 fundamental things that determine price when it comes to real estate.

The old saying is that it’s “Location, Location, Location” but the reality of real estate is different. It’s actually Location, Timing, and Relationship.

This is true especially when it comes to you being able to expand your business through relationships with your customers. The key to scalability with a team is property tracking relationships. Within your database, if you do not have a truly effective way of adding, communicating, and tracking what happens with your contacts? Simply put, you are not realizing maximizing your potential revenue from the relationships you work so hard to create and nurture.

THE BEN EF IT TO YOU AS A T E AM: • We have a Transition Team that helps you compile your contacts and then format them for input into whatever system you want to use from a marketing perspective.

• Your database is your database. We will help you to the extent that you want. No more. No less.

• If at any point you decide to move on from Berkshire Hathaway HomeServices Florida Properties Group, your contacts go with you no questions asked and we do not use your database information.

• We have Transaction Coordinators and Marketing Coordinators that are here to help as needed.

• Helps you stand out when competing for a listing with another option.

• You keep the relationship with the customer during and after the sale because it is your database.

• If you do not have a program that you currently use we can help you decide which one fits your needs.

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BUILD YOUR OWN DATABASE

THE BACKBONE OF YOUR BUSINESS

“Positive workplaces tend to exhibit a common set of traits that foster excellence, productivity and camaraderie, created by a clear vision of what is to be accomplished together�

- L INN DA DUR R E

ONBOARDING

T HE O N BOAR D I N G S P E C I A L I ST MAKE S S U R E T HE FOL LOW IN G A R E P U T I N TO PLACE : • Identify All Passwords for tools and systems access • Place Appropriate Shortcuts on Desktop • Wireless Printer Install for as many offices as you will be accessing • Biography and Press Release Creation • Ensure Lead Routing • Update Online Profiles • Email on Mobile Devices • Email Signature • Business Cards • Training Suggestions • Facebook Business Page Creation if needed • Direct you to the Marketing Coordinator who can help with Database needs • CRM Overview • Initial Website Set Up • Review your current marketing plan to see if there is any overlap to save you resources and money • Confirm you are introduced to Relocation and Referral Department • Create Social Media release for day 1

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ONBOARDING

Berkshire Hathaway HomeServices Florida Properties Group has a dedicated Onboarding group that is set up to help you get through the transition from another company to our tools and systems. These specialist run group sessions once a week for team members and staff.

One on one training/meetings are offered to Team Leaders and also to Team Members that are designated by the Team Leader. These sessions focus on the transition of your business to a new company while offering tools and systems to integrate as desired by you. The first 3 months are critical so you will have a point of contact who can either answer or get answers for you during that time outside of your Market President. Ongoing support is also available.

“As much as 80% of your success is determined by your reference group.

Who is your reference group?”

- D R. DAVID MC C L EL L A N D

TALENT HIRING ASSISTANCE

WE CA N HEL P I F YO U WA N T !

Our Hiring System and Platform is used daily to optimize the hiring process for our staff and agents. The Berkshire Hathaway HomeServices Florida Properties Group System can improve your entire hiring process from the beginning if you want help. This goes for finding, tracking, and vetting to the training of the candidate in all of the basics that they will need. We are pleased to announce that same program that we have had so much success with over the past years is now open for use by our Teams.

Hiring the best candidates gives you a strategic advantage that moves your Team forward.

• Manage tasks and track progress through automated communications and alerts.

• Powerful sourcing tools let you optimize your efforts and track performance.

• Holistic tracking and reporting provide valuable, actionable insight into every facet of your recruiting process.

• Once a qualified candidate is identified, team leader will have all of the pre-hire paperwork, CCI and interview screening questions to review and determine if he/she want to meet with the candidate.

• All of this combined helps save YOUR Time as the Team Leader and YOUR money as the one who pays for the Administrative who usually handles these tasks.

• This program produces candidates that will all but completely solve your hiring and recruiting headaches.

• Team leader can concentrate on growing his/her business and build relationships.

WE CA N USE T H I S SYST E M TO HE LP YO U HI R E : • • • •

Buyer Agents Seller/Listing Agents Team Administrative Assistance Team Transaction Coordinator

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TALENT HIRING ASSISTANCE

• Interview Kits help your team conduct better interviews and provide relevant feedback without extra training.

“Clarify the problem before presenting a solution.”

- ST EV E JOB S

IT ASSISTANCE While having access to your information is more important than ever, you can’t afford to let unforeseen circumstances interrupt your business. We have an IT Department that helps keep you connected. Whether it is an attack on your business email account, malware that is sent to you, strong policies on proper handling of escrow, keeping you informed on malicious trends in Real Estate, printing in the office, and more... we have your back.

W E H EL P W I T H : • Agent Personal Website Setup • Access to Document Library and Digital Signature • Access to Intranet • Access to online marketing and tools systems •S erviceDesk / Tech Support for company supported tools and systems •T eam members connect to company resources right from the beginning.

IT DEPARTMENT

• Support is done in-house with company employees

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“Setting goals is a function of the conscious mind. Reaching goals is a function of the non-conscious mind.”

- JAKE SH OPTAUG H

ACCOUNTING ASSISTANCE We have a full service Accounting staff that is set up to help you with your agents checks and 1099’s, your referral fees being paid out and taken in, your Asset Portfolio Management which includes a complete compliment of tenant and land lord support, and even help with your staff.

With Berkshire Hathaway HomeServices Florida Properties Group, you can eliminate the hassle and concern with attempting to find a payroll or benefits company for your paid assistants again. With the framework already in place, you are now able to easily enroll your employees into the existing services, providing you with a “worry free” environment from all the accounting and Human Resource details. Plus, with the addition of a true Human Resource and benefits company, you are able to attract and retain quality professionals, thus freeing you up to do what you do best.

BEN EF I TS : • You can now remain a sole proprietor • You have annualized accounting in place • Full Rental Support (Tenant and Landlord) • No more 1099’s for anyone • Year over year tracking so you can benchmark as needed • Simple Correct Compliance with all Local, State, and Federal Labor laws

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ACCOUNTING ASSISTANCE

• As your business grows and you need help or opinions from an accounting stand point you have experts at your side without the cost

“The coordination of knowledge and effort of two or more people, who work toward a definite purpose, in the spirit of harmony, within this principle anything can be accomplished�

- NAP OL EON H I L L

As part of our offering to you as the Team Leader we want to help you find Administrative support. We want to accomplish this in several ways listed below. We believe assistance in this task not only frees up your time but also allows you to be viewed as professionally as possible from the inception of your relationship with a potential Administrative Assistant (AA). With a strong identifying, qualifying, and hiring process that we have in place your time can be spent finding someone who is the right fit as quickly as possible.

The stronger your process the higher potential for success we have when hiring. We also offer a professional structure for you to use that allows your administrative staff to have access to retirement planning, Insurance, paid time off, all while taking the accounting nightmare off of your schedule of things to do! We also have a way of helping you hire part time help as your team grows on an “Ad Hoc” basis until more permanent help is warranted.

H ERE A R E S O M E S P E C I F I C WAYS W E CAN HE LP: • The team can utilize some services offered by the local branch AA as they ramp up their need for additional Administrative support.

• We offer complete one point of contact payroll services for Teams.

• We offer personality profiling for new team members so that the TL can be more ensured of the compatibility of the new hire as related to their Team needs.

• Your Administrative staff can attend our administrative staff training as needed to grow their skill and collaboration. These classes are Ad Hoc so you can utilize as needed.

• You can now offer staff full W-2 payroll benefits without any accounting required.

• Our IT department will set them up with the basic connections between your team and our office so that you do not have to when onboarding.

• We can assist in training your AA to work cooperatively with a Transaction Coordinator or have them receive some basic training in that role for your team if needed.

• We can teach them to pull market share reports and statistics for your use as needed.

• We can train them in the basics of Microsoft office essentials if they are not currently proficient.

• We offer help in ensuring that AA stay compliant with State and Local requirements keeping you ahead of the competition.

There are additional areas where we may be able to assist that can help you with your Team efficiencies and those opportunities are ongoing because of our level of commitment to help our agents and OUR STAFF expand their knowledge base therefore, offer more value to our company as a whole.

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ADMINISTRATIVE ASSISTANCE

ADMINISTRATIVE ASSISTANCE

“Life is like riding a bicycle. To keep your balance, you must keep moving.”

- JA ME S A L L E N

RELOCATION •H aving an In-House Relocation Department means more qualified leads at no extra cost to your team.

• We can monitor and track any of your inbound/outbound referrals

• We work with 8 plus relocation companies

• Some of the industries we work with are: Agriculture

Government

Airline

Manufacturing

Banking

Media

Building

Medical

Construction

Pharmaceutical/Biotech

Energy

Security

Engineering

Shipping

Financial

Tourism

BEN EF ITS •A nother qualified source of leads to provide your team to ease the burden of finding new lead sources •T akes the burden off the team having to monitor and track external referrals making sure you retain more revenue.

•G ives you the ability to pursue corporate clients and expand your reach

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RELOCATION

Berkshire Hathaway Homeservices Florida Properties Group offers an award winning full service Corporate Services and Relocation department.

“Your true worth is determined by how much more you give in value than you receive in payment.”

- BOB BURG & JOH N DAV I D MAN N

LUXURY ASSISTANCE Our Luxury Division provides you with professional high quality presentation and marketing materials as well as support in growing this sector of your real estate portfolio. We have a marketing staff that is available to help you with ad design and placement as well as event planning for properties that deserve that extra level of service.

T R AI N I N G:

• Increase Luxury Listings Taken by you and your team

• Quarterly Advanced Luxury (Invite Only: Top Luxury Agents)

• Increase Luxury Transactions Closed through training on the demands of this Niche

• Quarterly Networking Events (Invite Only: Top Luxury Agents)

• Decrease Average Days on Market through effective exposure

• Bi-Monthly Introductory Luxury Courses for your Team Members

LU X U RY O F F E R I N G BR E AKDOWN + $5 00,000 LI STI NG S

• Access to Proprietary Luxury Marketing Plans • Syndication to Wall Street Journal and Juwai • Social Media Just Listed and Just Sold • Social Media Certification Announcements • Mailers (50 Complimentary Just Listed Postcards) • Major Publication Discounts (Luxury Home Magazine, duPont Registry, etc) • Targeted digital marketing to top local agents

+$1 M I L L IO N L IST IN G S

• Optional Director Participation of Listing Appointment • Syndication to MansionGlobal • Personal Marketing Plan Development • Press Releases • Grand Reveal Invite Creation • MLS Description Creation • Property Landing Page with Embedded Media

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DE VE LO P ME N T P R OJ E C TS

• Directors and Team Plan and Pitch for the Listing Agent • Directors Lead All Marketing Team Efforts (Billboards, Mailers, etc.)

LUXURY ASSISTANCE

D IV ISIO N M OT I VAT I ON S :

TEAMBUILDER TeamBuilder adds an additional revenue source outside of your team. The TeamBuilder program enables sales executives to earn a percentage of gross commission income (GCI) from the agents they recruit paid quarterly – regardless of company profit. This is not a profit sharing program.

• In the event a team member becomes inactive you both can still be paid on referrals through our referral group.

• Our systems allow you to focus on team building and profitability.

HOW CA N I J O I N T H E T E AMBU I LDE R PLAN ?

It’s easy…just help recruit agents to our company!

W HEN W I L L T H E S E B ON U S E S BE PAI D? All bonuses will be paid within 30 days after each calendar quarter.

W IL L M Y T E A M B U I L D E R BO N U S E S BE I N CLU DE D I N MY EA RN I NGS F OR C OM MI S S I O N LE VE L DE T E R MI N AT I O N ?

All TeamBuilder bonuses will be included. THIS IS HUGE! HOW D O I R E GI ST E R A CAN DI DAT E F O R T E AMBU I LDE R ?

1. Complete a TeamBuilder registration form.

2. Assist the managing broker in getting an appointment with the candidate.

CA N I E A R N A B O N U S O N MO R E T HAN O N E PE R S O N ?

Absolutely! There is no limit.

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TEAMBUILDER

HOW CA N I E A R N I NCO ME O N T HE T E AMBU I LDE R PLAN? Recruit an agent to our company outside of your team and you will earn 1.5% of that agent’s closed GCI paid quarterly by the Company, as long as both of you are with Berkshire Hathaway HomeServices Florida Properties Group.

(Bonus shall not exceed $12,500 annually per recruited agent.) This is NOT from the recruited agent’s earnings.

“If you give me an hour to cut wood, I’m smart enough to spend 10 minutes sharpening my ax for better results.”

- VI N C E G E PP

AUCTION At Berkshire Hathaway HomeServices Florida Properties Group, we specialize in providing solutions to meet the changing needs of today’s real estate consumer. Our Auction Division has a highly specialized approach to efficiently connect the right buyer with the right seller at a mutually satisfactory price all while helping you to stay as connected as you want to the customer.

This resource is vital when it comes to facilitating a fast, transparent sale and delivering true value to our clients, offering properties at auction presents a unique alternative to effect a successful sale.

Because we are highly selective about the properties we choose to represent – and the buyers we attract – you receive the highest level of service and attention from our Auction Division. The veteran team of auction professionals help you extend your service offering without becoming licensed as an Auctioneer.

THE BEN EF IT TO YOU AS A T E AM: • The Auction Team is excellent at explaining to the seller that Auctions are an accelerated sales process vs. a “desperate sales process” • Helps you stand out when competing for a listing with another option • You can keep the relationship with the customer during and after the sale • You can attend the Auction and any buyers who are not represented by an agent are yours to follow up with if you want • It’s a great option for unique properties • It’s a great option for non-conforming properties

AUCTION

• The Auction group are professionals

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CAPSTONE TITLE Today’s real estate environment can sometimes be challenging. In the dynamic market you want to work with a company who not only stays abreast of current changing trends but can also provide you and your client with everything they need to effectively manage the closing process from start to finish. Just as important, you want to make sure the paperwork is delivered fast, efficiently, and correct.

• Partners with several of the country’s largest and most dependable underwriters with offices thoughtout the world • The stability and reliability of a well-established locally owned and operated company who services the Tampa Bay area as well as the whole state of Florida • Complete title service including residential, commercial, subdivision, escrow services, and Equity Loan Services • Fast responsive customer service • Technologically advanced information delivery system • A dedicated transaction coordinator to ensure that everything is completely accurate and on time • Immediate status of transaction updates • Flexible and Cost-effective title and closing services Capstone Title is a company you and your customers can count on. With a long heritage in the Tampa Bay area Capstone Title has a proven track record of successful performance and is recognized as a leader in providing quality title and settlement services. Our extensive background and years of experience in the title industry have given us the unique appreciation for the client experience when buying or selling real estate.

CAPSTONE INSURANCE OUR G UA R A NT E E TO YOU • Personal service to you and your customers every time you call • A complete analysis of insurance needs for every customer you refer to us • We only provide responsible protection plans for you and your customers • We help you select the best policy for what you need from the best provider we can find for you • Our prices for you and your customer are priced competitively when you compare apples to apples • We move quickly to get fair and prompt settlements of any claims you may have • We periodically review the adequacy of you and your customers insurance portfolio to see if there is any way we can help • We strive to do all of this while looking for a way to responsibly save you money

Capstone Insurance represents a select group of reputable companies and will place your policy with the best coverage at the best price.

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CAPSTONE TITLE & INSURANCE

Capstone Insurance serves as an independent agency, meaning they work for you. With deep roots in the Tampa Bay area, they always provide outstanding service and professionalism. By operating in this manner your Independent Insurance Representative will be focused on you and your customers so they can be depended on every time.

“People do not decide their futures.

They decide their habits and their habits decide their futures.�

- F. M . AL E XA N DER

An Inman survey on real estate coaching found that the vast majority of agents working with coaches see a SIGNIFICANT return on investment. More than 9 out of 10 respondents to the Inman Survey said their business climbed by 10 percent or more during the first year they worked with a coach. More than half said the increase exceeded 25 percent. As a company we helped our agents to an average year over year growth (2015 to 2016) in which we saw a 41% expansion in their business. This was achieved in part by attending and implementing strategies honed in coaching sessions with their Berkshire Hathaway HomeServices Florida Properties Group Market President. This growth gives them the time and financial stability to enjoy more quality time with their family, friends, and customers.

Since the brokerages in the real estate industry as a whole have seemingly almost all abandoned their relationship with their agents HUNDREDS if not THOUSANDS of “Real Estate Coaching Guru’s” have come out of the wood work to fill the post abandoned by these brokers. Many agents, especially teams, hire coaches to keep them motivated or ahead of the bell curve.

Our coaching is available at no cost to our agents, it is a part of their compensation offering because we know the positive impact it will have on your business.

• Proven results • Sessions for Team Leaders, Sessions for Team Members, Sessions Combined both – you choose • Benchmarking for you and your team • Help with staff training if needed • Tap into experience • Hone your skills • Discover effective new tools • Put systems in place

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COACHING

COACHING

“Worry is a prayer for what you don’t want.”

- JOHN AS SA R AF, T H E AN SW E R

Berkshire Hathaway HomeServices Florida Properties Group offers Transaction Coordinators to help not only during your transition but moving forward in the development of a complete solution to your team needs. By us having these people in place already, helps you with ensuring a high level of quality service during the transaction by not having to: • Find

• Train

• Interview

• Deal with the burden on your business of maintain detailed employment records

• Hire

This allows you as a team leader to focus on production and balance in your business.

These services can include but are not limited to: • Creating and Maintaining a calendar of contract timeline event and deadline • Verifying all documents are PROPERLY executed which reduces liability for you and your team as well as the brokerage

The transaction coordinators we work with are trained by Berkshire Hathaway HomeServices: • To understand our (your teams as well as our companies) tools, systems, and processes • To understand the State Contracts

• Welcome email (based on your template or a preexisting one) that opens appropriate lines of communication between all parties to the transaction

• To understand our required disclosures

• Follow up as needed and directed

• To understand our accounting procedures to ensure timely payment to you of your commission

• Monitor compliance deadlines with transaction vendors • CD review • Arrange post-closing gift, thank you’s, and long term follow up.

• To work within their scope to avoid issues with the possibility of overstepping their legal role within a transaction.

• To understand our ALTA compliant Title Companies procedures to ensure we close on time • To work hand in hand with our marketing coordinators in the event you hire them to work within your transactions

All of this is done in an effort to allow you to focus on the part of your business that you WANT to be working on instead of the part you are pulled into working on... the administrative side.

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TRANSACTION COORDINATOR

TRANSACTION COORDINATOR

“Your life becomes a printout resulting from the small decisions you make each day that are compounded over time�

- JEFF OL SON

MARKETING COORDINATOR • Find

• Train

• Interview

• Deal with the burden on your business when maintaining detailed employment records.

• Hire

This allows you as a team leader to focus on production and balance in your business.

TH ESE SERV I C E S CA N I NC LU DE BU T AR E N OT LI MI T E D TO : • Designing of a Campaign to more effectively Market your properties and your brand • If needed they will “interview” your seller to develop a story to get the home sold • Work with the photographer to ensure the “right” pictures are taken • Edit photos if needed to ensure the best presentation of the property • Create the copy for the MLS • Create Keyword list to coincide with online/MLS description • Submit the property (when appropriate) to Berkshire Hathaway HomeServices Florida Properties Group’s PR Department • Create a Landing Page for this listing that links to your personal IDX Searchable Website • Set up Voicepad to Auto-Feed information to Facebook and Linkedin as appropriate • Set Up Spacio to Auto-Send email follow up campaign to open house attendees specific information about certain properties.

• Track advertising deadlines, prices, and requirements to facilitate maximum usage of company provided resources • Create ecard for proofing and sending out to agents that specialize in this property type • Has the ability to Create a Subdivision page on your website • Maximize Showcase and Feature property exposure as applicable with agent through Realtor.com, Zillow, Etc. • Facilitate video production for subdivision or property as appropriate • Create Property Flyers, Open House Flyers, and Social Media post for new listings • Create Property Brochure for appropriate listings • Help decide what medium should be utilized based on the property profile

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MARKETING COORDINATOR

Berkshire Hathaway HomeServices Florida Properties Group Marketing Coordinator for your utilization to help you and your team forward in the development of a complete business system. By us having these people in place already it helps you with ensuring a high level of quality service during the transaction by not having to:

“Happiness is not a result of a sale.

A sale is the result of happiness.�

- S HAW N AC H OR

LEADS There are many different options when it comes to where to spend your money in an effort to generate leads. Everything from mobile marketing apps, online buyer nets such as Zillow, Trulia, Realtor.com, tech gadgets, and digital platforms geared toward splash pages. There is also conventional marketing, which is a huge additional group of expenses to explore with your hard earned commission dollars. There are relationships to be forged and dollars to be earned but wouldn’t it be nice to have some less expensive ways to generate opportunities for your team members?

That is why we as a company invest in lead generating options that fit many different team structures.

• Broker to Broker referrals • In House Realty • Internet leads through company website (very limited because they are directed to the listing agents) • Relocation services • Just Listed Postcards: lead capture ability with neighborhood information and a “How much is your home worth?” campaign

• VoicePad/24-7: Automated info sign calls & Social media lead capture • Automated Craigslist, Facebook, Twitter, Youtube, and Google circle syndication if desired • Mega Open House/Spacio lead capture

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LEADS

FEATUR ES

“We become what we do repeatedly.

Excellence, therefore, is not an act.

It is a habit.”

- A R I STOTL E

MASTERMIND COLLABORATION

There is powerful energy associated with collaboration. Especially when it is between successful groups of people who want to grow their business! We at Berkshire Hathaway HomeServices Florida Properties Group want to foster that participation between our Team Leaders and Top Performers through participation in a Mastermind Group. The almost magical part of a Mastermind Group is that participants raise the bar by challenging each other to create while sharing ideas that help the collective group. Our participants act as catalysts for growth within others while challenging themselves.

B ENEF ITS:

• Solutions and ideas, which come from brainstorming with the group • Tap into the experience and skills of others, including the Facilitator • Increased confidence that you’ve made the right decisions and are taking the right actions to achieve your goals • Accountability and real progress in your business and personal life • An instant and valuable support network • Referrals to and from like-minded Team Leaders

• A sense of shared endeavor • Collect ideas to use now or in the future when the timing is right for you • Design your business instead of things happening to you they happen because of you • Create things to be the way you want them to be, not as you’ve been told they “should” be • A boost to your everyday positive mental attitude

B ENEF ITS: • With teamwork, collaboration, and meeting on a regular basis can help you grow, streamline, optimize, and maintain your business. With Berkshire Hathaway HomeServices you are not alone, we will continually seek ideas to help you promote your business.

• Help you grow your wealth outside of real-estate to diversify your portfolio.

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MASTERMIND GROUP

There will be one moderator per table to manage time and the direction of the conversation.

“We become what we think about.”

- JA ME S A L L E N

TEAM TRAINING

Our Team Training Mission is to create a valuable and rewarding course work that supports the Team growth via the Team Leaders vision. We do this by offering a quality training environment that is based on real life experience centered on customer service while utilizing industry centered best practices.

To help Team agents and staff rise in their area of specialization we focus on efficiency and mindset to guide us on course content. Whether the coursework is in-house classroom training, VILT, Core Training offered by the company, or industry expert experiential training the focus is always based on real-world examples to illustrate concepts and methodologies.

We believe that technology should support the relationship but it cannot replace it.

Technology is incapable of making the link that leads to life time customers.

We believe that every agent is entitled to a learning environment which promotes dignity and respect to all because how we treat our customers is how they treat their customers.

BEN EF ITS :

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TEAM TRAINING

• BHU – A classroom setting that is an orientation to the company.

•C ore Training – A monthly rotation of 12 courses that center around the tools and systems that Berkshire Hathaway HomeServices Florida Properties Group utilizes.

•V ILT – These are classes given either by Berkshire Hathaway HomeServices National Servicing or by affiliate members who were hired to perform such niche’ training on our behalf for you and your team.

•S elf Paced – We have ongoing coursework that you can plug into virtually when the need arises for you or your agents. There is a huge variety of options on coursework but it is available when you and your team are ready to utilize it.

•C oaching and 1 on 1 – There are professionally trained coaches that are available in every office to help guide you and your staff through training that will expand your mission. We do not believe in training just for the sake of saying you have done training.

“It does not take sharp eyes to see the sun and the moon, nor does it take sharp ears to hear the thunderclap. Wisdom is not obvious. You must see the subtle and notice the hidden to be victorious.”

- SUN T Z U

WWW.BHHSFLORIDAPROPERTIES.COM | 727-847-6556