Interiors UX 2019

Interiorsux

AMERICAS • ASIA • MIDDLE EAST BHARCHITECTS.COM

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B+H ADVANCE STRATEGY

Strategists & Designers, connecting business objectives to creative & innovative solutions.

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We are

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CONTENT

1 2 We are 6 8 10

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WE ARE WHY B+H THE FACTS

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Process 12 14 16

HOW OUR CLIENTS ADVANCE STRATEGY

3 4 Experience Design 20 EGD

projects 22

OUR WORK

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1

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INTRODUCTION TO B+H

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WE ARE

CURIOUS

EXPERIENTIAL FLEXIBLE COLLABORATIVE different

FRESH

TEAM

L I V E LY

DRIVEN

RESPECT

OPEN

INSPIRED GR E A T STUFF

ENGAGING

CREATIVE

passionate

transparent

PROVOCATIVE

FUN

Seattle

DISTINCTIVE

excitingworkplace NIMBLE

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1

INTRODUCTION TO B+H INTERIORS

Why Us?

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Good question!

We are happy to show you why. We have a track record of satisfied clients, successful projects,

reliability, exceptional designs, and a quality of work bar none, because we take a completely different approach to working together.

we get it you are a disruptor... and so are we.

Sounding slightly ominous and vague, it begs

spaces. We look holistically at the workplace

the question, ‘what the heck is a disruptor?’ A

and begin with culture, user experience,

disruptor is something that forces change. Like

and strategy. New space and new design

the way AirBnB has disrupted the hospitality

is not always the answer. Sometimes more

industry, you are shaking up the traditional

focused efforts are needed to uncover cultural

automotive industry, and Amazon has

dynamics in the workplace and determine

transformed, well, an awful lot of things. And

what works and what doesn’t. Our insights

guess what? We love it.

into space and organizational culture, coupled with design excellence, set us apart from

Traditional architecture and interior design

traditional firms. We are constantly learning,

practices focus on design - we don’t. For us,

testing, refining, and improving our work. We

our design skills are tools we use to translate

never say ‘perfect’, because there is always

culture and sound business strategy into great

room to grow.

hammerin’ it out Let’s be honest, finding the best approach

dynamics. Our Culture Cards and Disruptor

to a new space and creating a workplace

Game are exercises we use in preliminary

that embodies and communicates your

stages of the design process to map your

culture takes a lot of time and effort. We like

culture, reveal strengths and weaknesses,

to shake up conventional approaches and

and make you look potential threats and

thinking. Our experience in organizational

opportunities in the eye. Also, they’re super

culture positions us to help your team create

fun to play. In addition to seeing your culture

a strategy and approach that will futureproof

through the looking glass of a Bold and

the overall design and support the evolution

Human colored lens, the results from these

of your company’s culture. To assist in these

activities inform our approach and help us

endeavors, we have developed sets of

provide you with the best scenarios possible.

tools that identify and articulate workplace

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THE FACTS WE THINK GLOBALLY AND ACT LOCALLY.

WORKING FROM STUDIOS IN: THE AMERICAS TORONTO SEATTLE VANCOUVER LOS ANGELES CALGARY

asia

10 studios

+ 370

staff in 10 integrated studios around the world 10 B+H ADVANCE STRATEGY

SHANGHAI SINGAPORE HONG KONG HO CHI MINH CITY

MIDDLE EAST DUBAI

SERVICES ADVANCE STRATEGY ARCHITECTURE INTERIOR DESIGN PLANNING & LANDSCAPE RENEWAL COMPLIANCE

DELIVERING CLOSE TO

300 PROJECTS

TOP 100

FOR INTERIOR DESIGN CLIENTS EACH YEAR

GIANTS

IN THE WORLD

(INTERIOR DESIGN GIANTS 2018)

MARKET SEGMENTS COMMERCIAL INTERIORS • WORKPLACE • BUILDING • REPOSITIONING

MULTI-FAMILY • HIGH RISE • MIXED USE • URBAN INFILL

HOSPITALITY • • • •

FOOD & BEVERAGE CO-WORK RETAIL HOTELS

ADVANCE STRATEGY • • • • •

WORKPLACE CONSULTING BRANDING PORTFOLIO ANALYSIS BENCHMARKING DEVELOPMENT SOLUTIONS B+H ADVANCE STRATEGY

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2 THE PROCESS

HOW

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INTEGRATED DESIGN

RESEARCH

ANALYSIS

Needs Analysis & programming Focus groups, surveys, ONe-on-one interviews, project benchmarking, visioning, ethnography, space analysis, assess best practices, exemplars, comp set

finding report COST MODELING POSt -visioning report

DESIGN PROCES S

DESIGN BRIEF SCENARIOS Scenario development Leadership workshop, scenario development, scenario assessment, recommended direction, roadmap

Schematic design

Concept

preliminary planning, Change gap analysis, sustainable preliminary concept, engineering - expanding your impacts, brand integration, team of experts, test fit guidelines, macro program, budget, preliminary occupancy plan, programming/model, schedule strategy report

design development design concepts, Refine Design Concepts, Establish detailed systems

DELI V ERY

Construction documentation - specifications & architectural drawings - owner . architect . client meetings CONSTRUCTION DOCUMENTATION CONSTRUCTION ADMINISTRATION MOVE ASSISTANCE AND MANAGEMENT POST OCCUPANCY AND PROJECT COMPLETION

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“

our clients

It’s been an A+ effort and the results speak volumes.

Until now every architect I’ve met believes they have the best idea in the world. They should all go back to school and unlearn that attitude.

B+H is different. There’s no hierarchy, we all came into the room as equals and the results exceeded all expectations. We all felt we’d contributed and it has led to a lot of good things in the last nine months.

- MATTHEW LAI, CHIEF DESIGN OFFICER NEXT STORY GROUP

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YOUR TEAM’S

CLIENT LIST + AGILENT TECHNOLOGIES

+ HAWAIIAN AIRLINES

+ NOVELL

+ ALASKA AIRLINES

+ HEENAN BLAIKIE LLP

+ OHSU

+ ALLERGAN

+ HILTON HOTELS &

+ OXFORD PROPERTIES

+ AMAZON

RESORTS

+ PORT OF SEATTLE

+ APPLE

+ HILTON GARDEN INN

+ PRECOR

+ APPLIED BIOSYSTEMS

+ HILTON WORLDWIDE

+ STANFORD

+ AT&T

+ HOLIDAY INN

+ STARBUCKS

+ ASTRAZENECA

+ HP

+ SUN MICROSYSTEMS

+ BANK OF AMERICA

+ HSBC

+ SWEDISH CANCER INSTITUTE

+ BARCLAY CAPITAL

+ IBM

+ TABLEAU

+ BECU

+ INTERCONTINENTAL

+ TALON

+ BEST WESTERN INTERNATIONAL

HOTEL

+ TEINE ENERGY

+ KEY BANK

+ TD

+ BLACKROCK

+ LEGO

+ T-MOBILE

+ BOEING

+ MCCARTHY TÉTRAULT LLP

+ TRULIA

+ BROOKS

+ MERCK

+ UNIVERSITY OF TEXAS

+ CHILDREN’S HOSPITAL

+ MICROSOFT

+ UNIVERSITY OF WASHINGTON

+ CISCO

+ MOD PIZZA

+ VULCAN REAL ESTATE

+ CITY OF SEATTLE

+ MOTOROLA

+ WASHINGTON HOLDINGS

+ COLIN COLLEGE

+ NIKE

+ WEYERHAEUSER

+ COLLIERS INTERNATIONAL + COMMONWEALTH PARTNERS + COTERIE WORKLOUNGE + DENDREON + DISNEY + DOUBLE TREE HOTELS + EMBASSY SUITES HOTELS + EVERGREEN + EXPEDIA + EXXON MOBIL + FACEBOOK + FASKEN MARTINEAU + FELCOR LODGING TRUST + FRED HUTCH + GATEHOUSE CAPITAL + GE CAPITAL + GOOGLE

AND

counting B+H ADVANCE STRATEGY

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2 ADVANCE STRATEGY

ADVANCE STRATEGY FUTURE PROOFING TO RESPOND FLEXIBLY TO innovation & CHANGE Unprecedented change-drivers, impacting all sectors of the global economy, are demanding change from design and construction organizations as well. Convergence across these sectors – talent acquisition, the creation of digital and big data platforms and transition to a distributed network business model create significant business opportunities. Understanding and exploring these possibilities can provide the potential to leapfrog competitors – that’s where we come in.

Work The emergence of new technologies - AI, BIM and visualization (VR/AR) are transforming how our sector works in a fundamental way – we can help you re-think the work environment and the create of new space typologies that will drive productivity, attract talent and support exciting new ways of working.

People The professionals and staff who will fully leverage these new technologies are from generations that are working in new ways – demonstrably 16 B+H ADVANCE STRATEGY

different from their predecessor generations. From our work with leading technology innovators we know what these people are looking for and can provide solutions that will help you attract, retain and – most importantly – engage the talent you rely on for competitive advantage.

Culture Culture is the most important element of any strategy and notoriously tends to lag behind change. Through leadership, stakeholder and user engagement, we will help you identify elements of a compelling future culture and interpret it in your space to drive the engagement that will in turn result in powerful organizational performance.

New kinds of cultural, collaborative and social spaces provide a platform for the new culture to take flight and soar. This is the essence of the work we do with clients, whether they be cancer researchers, game developers, healthcare providers, technologists or global internet retailers.

We help our clients see the emergent future.

“The future is already here…it just isn’t very evenly distributed.” William Gibson.

Welcome to Advance Strategy!

There are many firms that design beautiful spaces.

Assigned with the task to design, most firms do just that – and only that. Our approach is different.

Our successful approach to uncovering design that fulfills real user needs and expectations is embedded in our Advance Strategy practice.

As a global, award-winning firm with more than 60 years of legacy, we have established a niche in creating high-performance and impactful workplaces for many high-tech client firms including Microsoft in Redmond, Suzhou, Shanghai and Beijing; Amazon in Seattle and Singapore; Google in Canada; Alibaba, Tencent Group and Huawei in China.

Advance Strategy is about getting to a deeper understanding of our clients’ current and anticipated business contexts. We have a suite of unique tools and processes that engage our clients in a deep discussion of their unique expectations and requirements – often revealing unexpected opportunities to do more with less.

Through a process of research, analysis and scenario development we provide weighted options and recommendations that allow you to determine the optimum value of your investment.

Translating Standards into Realities As ”Workplace Strategy Translators”, we will work with our Client to interpret and transform the your corporate workplace standards into the reality of a functioning office. Focusing on people, we design healthy and technology-enabled workplaces that facilitate a diverse range of work styles and preferences, encourage movement throughout the day, provide opportunities for collaboration that reflect the desired culture, and empower employees so they feel inspired and remain engaged. Understanding the user experience is the key to unlocking Client’s competitive advantage in the industry – translating into increased performance and productivity, and cementing the firm’s position as the employer of choice in Singapore & Asia.

Forward-thinking Approach

Within today’s highly globalized world and rapid pace of innovation, there is simply no way to accurately predict what the future holds. What we promise you is a workspace and building design that will address your future needs through its existing flexibility – design that will not only stand the test of time but enables Client to actualize its corporate motto of striving to “Be What’s Next”. Our forward-thinking approach asks tough questions early in the process, where there are more opportunities to create solutions that outperform. Better processes equal better results.

Optimized Benchmarking within Budgets We don’t design to static budgets alone. We design to the optimized business solution – which of course includes budget targets – but also key operational benchmarks, user experience expectations – all the measures that drive valueby leveraging the pennies of real estate costs against the significant human resources costs of a successful, growing enterprise.

Our Advance Strategy tools are designed to “predict” the key performance indicators andwhen we design to those parameters, we meet - and beat – budgets. Every time.

Global footprints with local experience Working from 10 studios globally, our team members are committed to responding to the needs of clients and transforming spaces, communities, and economies. In every locality we are in, we combine strategic thinking, bold design, and advanced technology with the creative, human energy of our interdisciplinary and multigenerational team. Our crosspollinating staff strategy has ensured that lessons learned are shared around our global studios including Singapore. We have garnered rich local experience with the recent completion of interior design for two Amazon offices in Singapore, corporate office interiors for Beyonics - a precision engineering, industrial warehousing business; as well as the corporate offices and lobby interiors in all the Singapore hospital projects we are involved in. They include the Changi General Hospital Integrated Building (launched in 2015) and Medical Centre (under construction); as well as the National University Centre for Oral Health, Singapore (under construction).

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2 ADVANCE STRATEGY Data not Diva We have a mantra at B+H that is a constant reminder that the best design is about delivering a superior user experience. Our visioning sessions include visual tools like our Culture Cards and our Disruptor Game – analog tools that stimulate participation, engagement and interaction and always lead to insightful discoveries – for us and our clients. We also benchmark global trends measuring employee density and support metrics.

These are key drivers in determining efficiency and appropriateness of final real estate decisions which impact employee productivity and wellbeing. It is important as well to gain a deep understanding on statistics unique to our Client.

It’s data, not diva.

People-Centric Design We are acutely aware of two major factors influencing workplace design; technological (innovations allowing higher mobility) and generational (millennial’s collaborative work habits). These two factors have allowed something incredible to happen... workplace is no longer specifically a PLACE. It is a STATE OF BEING or focus. Knowledge workers are working from anywhere (home, cafe, pub, park, lunchroom, teaming zones, conference rooms, work stations, hotel rooms, etc.) Design is only a part of what makes a space great. We think about how users will interact in the space, ultimately achieving client objectives. And we ask questions like, “How do we increase the well-being of employees at work?”, “How do we motivate and excite employees?”, “How can we enhance branding of the firm through design?”, “What is the WOW factor for the firm’s employees, clients and partners?”. At B+H Advance Strategy, user experience is at the forefront of our design because at the end of the day, it is all about the people.

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In our experience, when you design to meet budget objectives, projects come in on budget and add more value for each dollar spent.

Gathering space at Microsoft Turn 10 Studios

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3 EXPERIENCE DESIGN

EXPERIENCE DESIGN overview The best experience is something you may not notice until you get home.

Recall how it feels to be lost – unable to find your way to the restroom, walking round and round the block looking for the building entrance, panicking about whether you’re on the right train platform?

Everything we do is designed to eliminate that sense of frustration, confusion and worry and send you happily on your way.

Experience Design is a blend of art, architecture, interior and graphic design that combine to create intuitive, navigable environments. Our work is to communicate information in a way that empowers the user. Our goal is to keep you oriented in your surroundings and infuse the space with a sense of brand and that reminds you why you’re there. Great design is a seamless, immersive experience – not a visual treasure hunt.

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Navigation Everyone navigates differently. Our challenge is to create an environmental experience that works for a variety of user groups. Signage is the most common and explicit tool used to indicate location. A sign that shows where to pay, order food or give direction is a typical indicator, yet explicit methods run into challenges such as language barriers and cultural unfamiliarity that inhibit their usefulness. A more universal method of providing location information is implicit communication. Landmarks and color are more nuanced ways to mark location. They provide a sense of place based on visual cues without relying on language or making assumptions about meaning. A canopy above a building entrance says, “Hey, here’s the entrance” in every language.

How it’s done The best experiences combine both implicit and explicit references. Places should be easy to find without an excess use of signage. More subtly, the place should express an individual sense of identity through implicit references such as color, typeface or artifacts unique to culture and brand. Experience Design carries the essence of a brand’s identity in its DNA. When we do our work well, we empower people to move easily through complex, action-packed, high traffic environments (like subways, hospitals, train stations and airports) without experiencing stress or frustration. Great design removes the tension and negativity associated with uncertainty and confusion and instead allows you to confidently choose the path from A to B

We Get it Our design team gets it. We’ve all stood in your shoes and experienced frustration and confusion.

We’ve spent years noticing what makes a difference, identifying the attributes of space that create frictionless, enjoyable experiences.

We’re passionate about finding ways to mix art and design in a brand expression that visually communicates why you’re here and where you want to go.

We want you to enjoy the journey – and it may not be until you get home that you stop and think, “well, that was easy!”

Great design is a seamless, immersive experience – not a visual treasure hunt.

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4 OUR WORK

PROJECTS

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4 WORKPLACE

ONE MICROSOFT WAY REDMOND, WA 98052 microsoft.com

Turn 10 studios Spaces designed around a professional brand with the aesthetic of authentic car culture

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project size 50,500 ft

2

completion date June 2017

Design Team cohesiveness, social and cultural connection is at the heart of this Turn-10 studios project. Gaming software projects often take up to 2 years to develop and require over 150 people. Designers were challenged to come up with a creative, professional space that makes groups

of 150+ people feel like a single, cohesive team. Spatial layout was constructed to encourage people to travel between floors and connect in a central gathering space. Visitors are greeted by an inspiring entrance expressing the company’s brand featuring authentic race cars.

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SEATTLE, WA & MULTIPLE GLOBAL LOCATIONS

Confidential Tech Client Developed to salute those who define their own direction, celebrating their work and collective spirit

project size 230,000 ft

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completion date 2018

design Artists, musicians and film makers have disrupted society by challenging norms and making us think. This tech giant continues to disrupt the online marketplace and cloud technology with their innovative thinking and bold moves. That marketplace change

coupled with artistic disruption is what drove inspiration for the design of this project. This 11 storey office tower in the South Lake Union neighborhood is broken into 3 design concepts: music, graphic art, and stage. The design celebrates musicians, artists, writers, poets, filmmakers, and performers who go their own way, despite mainstream norms.

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4 WORKPLACE

SEATTLE, WA & MULTIPLE GLOBAL LOCATIONS

Confidential Tech Client Space race inspired design for the 21st Century

project size 158,500 ft

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completion date Summer 2018

design This project was inspired by the Space Race of the 20th-century taking design cues from the technical aspects of early space travel and the influence it had on culture and design in the years following. A technically adept user group with advanced technology

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requirements challenged the design team to develop a non-traditional, integrated work environment.

Developing the space for these particular users required extensive collaboration efforts between the design team and technical design subcontractors including Basal Jurdy from Stantec Acoustics.

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SEATTLE, WA & MULTIPLE GLOBAL LOCATIONS

Confidential Tech Client Developing alternative workspace options to promote more choice and flexibility in the work environment

project size 147,000 ft

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Completion Date In Progress

Design This global, e-commerce retailer headquartered in Seattle is in the process of expanding their offices, with the over arching goal of providing spatial workplace choices for their employees. Our process characterized

employee archetypes including Natives, Networkers, and Nomads and identified each of their needs.

The Advance Strategy team studied workspace consumers in order to understand preferences, expectations, and experiences of current and future users.

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4 WORKPLACE

ONE MICROSOFT WAY REDMOND, WA 98052 microsoft.com

Microsoft IW Two geographies come together

project size

398,000 ft2 + district improvements

completion date

September 2018

Design The Olympic Rainforest and the Cascade Rainshadow are products of the two mountain ranges that flank the Puget Sound Region and are as diverse as they are distinct. Within a few hundred miles of each other, one is characterized by tall evergreen trees, trailing mosses,

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fallen trees and filtered light - while the other features open views, deep gorges, caves, and large expanses of open land dotted with barns and silos. Our design concept explores effects of light, form and materiality interpreted through these lenses incorporating features that reference human activity and adaptation to these regions.

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4 WORKPLACE

MEADOWVALE, ONTARIO ge.com/ca

GE MEadowvale HQ Guiding a client to an unexpected highest and best use solution

project size 260,000 ft

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design GE Meadowvale demonstrates how a strategic process can establish design decisions based on sound business strategy. GE asked us to refresh their existing space to appeal to the future generations they rely upon recruiting and retaining as they transform into a digital manufacturing company competing with high profile tech companies. We engaged leadership to explore their business and main drivers in ways that

most architects don’t. From our findings, we built a scorecard against which we measured potential solutions; one being the original refresh idea, while others included redeveloping the site and, at the far extreme, selling the building and moving closer to their talent base. Through our assessment, GE decided to sell and move closer to their talent. For us, this meant we no longer had a design project, but our strategy ensured that our client is doing the right thing, in the right place.

Two years later, we’re talking to them about designing their new space in a neighborhood closer to the City.

REVITALIZE Private offices held inboard for increased daylighting and open collaboration in neighborhoods

Entry Experience

Atrium Touch Down below Floating Conference Rooms

Tech Cafe

Building Support

Brand Experience Center

Conference Functions

Private Office

Brand Experience Center

Phone/Focus/2 meet

Cafeteria

Brand/Neighborhood Identity Feature Wall

Open Meeting/Collab

Activated Concourse/Atrium

RE-IMAGINING MEADOWVALE GE CANADA

SCHEMATIC FLOOR PLAN

G

SCALE: 1/32” = 1’-0” January 19th 2015 Page 9

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4 WORKPLACE

1414 4TH AVENUE SEATTLE, WA 98101 coterieworklounge.com

coterie worklounge Designed with the comfort of a lounge, culture of a upscale bar, and performance of a tech office

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fact 1

Coterie was founded by two women executives who previously ran a consulting business, helping companies with organization and strategy.

design strategy The Coterie Worklounge launched to serve a gap that co-founders Leah Richmond and Su-Zette Sparks see in the market an upscale space where a growing number of independent workers can eat, entertain clients and work. The two-floor

space is divided into “zones,� one that buzzes like a coffee shop and others with varying degrees of quietness.

On weekends and off-hours, groups can rent out the Worklounge for events. Tech startups may grab a lot of attention, but freelancers exist in every industry. Many find it isolating and difficult to work from home, and expensive to rent their own office.

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3850 148TH AVE. NE REDMOND, WA 98052 microsoft.com

MICROSOFT STUDIO H An award-winning design that is always client focused. Our work captures our Advance Strategy approach.

project size 43,500 ft2 | 4,041m2

completion date 2015

design results Designers represent an important minority at Microsoft the workplace guidelines developed for sales and developer groups did not accommodate their preferred way of working. Launching our design effort with user-group visioning, we identified

space needs unique to this group. The 40,000 sf space achieves the group’s vision through smart re-purposing of existing fit-up elements in addition to cost-effective new construction. Our solution set a new bar for quality and cost management, bringing the project in 40% below microsoft’s typical capital budget unit. Our resulting design has been acknowledged by the user groups as having captured the essence of their creative process.

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4 WORKPLACE

Confidential tech Company Executive spaces designed around the need for functional, collaborative, beautiful spaces

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project size 12,000 ft

2

completion date 2016

Design The design was driven by the need for collaborative work spaces paired with dynamic social spaces and engaging passive areas. The materiality of each space has a very human quality. Warm neutrals are weaved throughout in the natural wood materials, bronze accents,

and textural fabrics. Technology is seamlessly integrated with the design.

Specialized built in casework houses some of this software development company’s most hi-tech devices in a way that is easily usable and aesthetically beautiful. Each area is outfitted with subtle and useful plug-in opportunities. Details, such as thoughtfully applied punches of red, enhance the way the design is used and harken to the idea of progressive heritage.

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ONE MICROSOFT WAY REDMOND, WA 98052 microsoft.com

Microsoft B92 Strategic design transcends office space constraints by utilizing ceiling height to create the feeling of a large open office

project size 286,300 ft

2

completion date 2016

Design An existing two-story building is reimagined for use as a recruiting center.

As the first impression for visitors, partners and prospective employees, the space had to express the unique personality of the company and incorporate a “wow factor� to engage

visitors immediately upon entry.

The design pairs innovation and technology with the iconic natural beauty of the Pacific Northwest.

The space incorporates product demonstration areas, study and meeting spaces, a fireplace lounge and a wine bar. Full-size evergreen trees grow in light wells throughout, skylights fill both floors with natural light, and an open stair activates the two-story atrium area.

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“AWESOME YOUR FUTURE QUOTE 34 B+H ADVANCE STRATEGY

“

HERE

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#bhadvancestrategy DOUG DEMERS doug.demers@bhadvancestrategy.com

JOSLYN BALZARINI joslyn.balzarini@bhadvancestrategy.com