CHIL: The Value of Renewal

THE VALUE OF RENEWAL

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CONTENTS OUR PROCESS: THE RIGHT PLAN FOR YOUR HOTEL. . . . . . . . 5 THE RESULTS OF A SMART RENOVATION. . . . . . . . . . . . . . . . 13 CASE STUDY. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 ADDITIONAL INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . 51

LEFT: Stratus Bar & Restaurant Toronto, Canada

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OUR PROCESS The Right Plan for Your Hotel

LEFT: ARC Restaurant Vancouver, Canada

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WHY RENOVATE? Approaching a hotel refurbishment with the right strategy leads to a measurable boost to your bottom line.

In this highly competitive market, hotel

initiatives can affect a hotel’s operating

operators and owners have long recognized

budget and revenues. Updated technology

the need to create a fresh and consistent

can reduce check-in wait times and impact

environment for travellers. The prudent

reception space and front desk design,

hotelier sets aside a small percentage of

creating a smoother guest experience.

general revenues every year to finance

Updating and refreshing a hotel’s décor

renovations on a six-year cycle—this is a

can extend its life cycle by opening it to a

separate pool of capital from the funds

new or growing market. A more strategically

devoted to regular repairs and maintenance.

planned space can also generate significant returns on investment and the hotel can be

But renovating every six years is only

happy knowing the property is back in line

effective if you’re addressing the right

with their expectations and guest values.

issues—a refurbishment is about far more than aesthetic changes. Successful interior

Our design team begins by working with

design initiatives are based on a clear intent

hotel owners and operators to understand

and budget.

their needs and develop their goals, including any mandated improvements.

To get the full financial return out of

After assessing the local market, as well as

a refurbishment, it’s important to first

the challenges unique to a hotel’s social,

establish a hotel’s design challenges. Is it

environmental and cultural context, we then

running on outdated technology? Is its look

determine which changes will yield the

and feel no longer creating the right guest

healthiest financial returns and the happiest

experience? Does the hotel need to target

guests.

a different market? Perhaps the physical environment no longer aligns with the brand.

Establishing a schedule that accounts

Solutions to these questions are vast and

for every phase of a project allows us to

varied. For instance, the right environmental

anticipate roadblocks relating to permitting,

RIGHT: ARC Restaurant Vancouver, Canada

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scope or budget. This schedule must be created

After completion, our designers continue to

in collaboration with the hotel, purchaser and

monitor a project. Examining the results of

contractor, as they determine how best to operate

our work, our design team is looking for a

the hotel during a renovation to minimize the

recognizable change in the traveller’s experience,

impact on guests. A lobby renovation, for instance,

return-on-investment for the client, and overall

requires a plan for re-routing guests who are

success of our design. We’re ascertaining that

checking in. Scheduling often extends beyond

upgrades are working as planned and measuring

day-to-day logistics. We establish a plan for what

the market’s response to your newly refurbished

is often a three-to-five-year renovation process in

space. Has the average room rate increased? Are

collaboration with all parties.

travel agents, marketing advisers or tour operators now promoting the hotel? Media coverage, a new

Changes and upgrades made in year one will inform and set the tone for renovations done over several phases. So it’s crucial that, as designers, we take the long view and anticipate the future needs of the hotel.

trip advisor rating and even industry awards are all in store for a newly renovated hotel—if it’s done well. And, as the hotel’s partner in this business decision, we make sure that it is.

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OUR PROCESS I

II

III

IV

V

Analysis

Design

Development

Documents

Review

Site Visit

Inspiration

Studies

Drawings

Shop Drawings

Research

Concept

Applications

Details

Materials

Analysis

Planning

Renderings

Specifications

Prototypes Installation

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Analysis I

Site Analysis

Comparables

Location

Design Concept

II

Design Brief

Material Studies

Schematic

Planning

Material Sourcing

Visualization of Design Intent

Development III

Design Development

Detailed Representation of Design Intent

Prototypes and Material Boards

Renderings as required

Mock-up Rooms

Documents IV

Construction Documents

Construction Drawings

Schedule of Materials

Schedules of Selected Fixtures and Accessories

Coordination of Documents

Material and Product Specification

Review V

Administration and Review

Shop Drawings Review

Material and Prototype Review

Clarification to Suppliers and Contractor

Site Review of Finishes

FF&E Installation

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WE KNOW LUXURY HOSPITALITY DESIGN. Our design teams have created exceptional, iconic environments for leading hotels, resorts and mixed-use developments across North America and around the globe.

LEFT: Stratus Bar & Restaurant Toronto, Canada

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THE RESULTS OF A SMART RENOVATION

LEFT: Fairmont Palliser Calgary, Canada

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BEFORE The Fairmont Waterfront Hotel vancouver, canada

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AFTER The Fairmont Waterfront Hotel vancouver, canada

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AFTER The Fairmont Waterfront Hotel vancouver, canada

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BEFORE Fairmont Palliser calgary, canada

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AFTER Fairmont Palliser calgary, canada

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AFTER Fairmont Palliser calgary, canada

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BEFORE Stratus Bar and Restaurant toronto, canada

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AFTER Stratus Bar and Restaurant toronto, canada

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AFTER Stratus Bar and Restaurant toronto, canada

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BEFORE DoubleTree by Hilton Regina and Wild Sage Kitchen & Bar regina, canada

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AFTER DoubleTree by Hilton Regina and Wild Sage Kitchen & Bar regina, canada See case study on page 27 for more details.

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BEFORE Hotel Arts calgary, canada

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AFTER Hotel Arts calgary, canada

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AFTER Hotel Arts calgary, canada

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BEFORE Westin Whistler Grill & Vine Restaurant whistler, canada

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AFTER Westin Whistler Grill & Vine Restaurant whistler, canada

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AFTER Westin Whistler Grill & Vine Restaurant whistler, canada

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BEFORE Westin Whistler Resort whistler, canada

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AFTER Westin Whistler Resort whistler, canada

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CASE STUDY DoubleTree by Hilton Regina and Wild Sage Kitchen & Bar

LEFT: DoubleTree by Hilton Regina and Wild Sage Kitchen & Bar Calgary, Canada 39

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DOUBLETREE BY HILTON REGINA AND WILD SAGE KITCHEN & BAR LOCATION COMPLETED SERVICES

REGINA, SASKATCHEWAN 2013 INTERIOR DESIGN AND ARCHITECTURE

ACKNOWLEDGMENTS 2014 IDIBC: Award of Excellence Hospitality Design Awards 2014: Public Spaces Finalist

OBJECTIVES OF THE PROJECT SilverBirch Hotels & Resorts is one of Canada’s leading hotel and resort management companies, with over 20 hotels across the country. One of their properties, the Regina Inn, was in need of a massive renovation; it would become the first DoubleTree by Hilton in Canada. DoubleTree by Hilton is a fast-growing global collection of more than 350 upscale hotels in gateway cities, metropolitan areas and vacation destinations across six continents.

Combining SilverBirch’s desire for a fun environment with DoubleTree by Hilton’s inspired and rewarding brand was the ultimate objective of the project. The renovations included the entire hotel, from lobby, reception, restaurant, ballrooms, guestrooms, fitness area and conference center to exterior façade work. This meant closing the existing hotel for an 11-month construction period.

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CONCEPT

Our inspiration for the Doubletree by Hilton Regina draws heavily on a rich sense of place.

Regina has historically been known as a centre for agricultural business and more recently for oil and natural gas, which contributes greatly to the local economy. It is this rich history as the centre of a Prairie industry, as well as its location in the middle of the Canadian Plains, that drives our concept.

The balance between what Regina was and what it is becoming is demonstrated through the striking juxtaposition of old and new in the public areas. With a colour palette derived from the open sky and fields of wheat, carefully selected unique pieces of furniture embody the hotel’s rural and rustic surroundings while maintaining an overall contemporary feel. In addition, a more modern approach is achieved by pairing these historical pieces with slicker upholstery and streamlined chairs. This modern twist on a rich history is carried through into the guest corridors and rooms, in which the blue and ochre colours continue, lending a more solid, masculine feel to the space. Warm wood tones, mixed with classic furniture styling create an inviting and reassuring summation of a property that is destined to continue as a landmark Regina hotel.

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MATERIAL AND FURNITURE BOARDS

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CHALLENGES AND SOLUTIONS

Establishing a strong presence within the city that was inkeeping with the iconic status of the hotel was the primary challenge with this project. Our approach was to pay homage to the city and the surrounding areas while addressing the need for a more contemporary and business orientated establishment to speak to the growing demands of Regina’s cultural evolution.

Planning challenges arose as a part of creating a more unified Food & Beverage outlet. The existing hotel initially had three separate lounges and restaurants spread throughout the lobby level; these presented staffing challenges and contributed to an identity crisis. One single space incorporating a bar, lounge and restaurant with immediate access to the back of house and kitchen was the beginning of a process that challenged many floor plan options. The culmination of the design is a dynamic and bustling space now called the Wild Sage Kitchen & Bar, which succeeds by serving as a semi-transparent lounge drawing guests in from the lobby, a day-to-night bar and a large and comfortable restaurant with a buffet enclosed in the back.

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PROCESS The process began with the first site visit in May 2011, when we assessed the property and the client’s needs and hopes for the new hotel. We began the in-depth planning analysis for establishing new restaurant spaces, a new conference center and a new reception area. As many new design details began to take shape, we also began our concept work on the mock-up room design: forming a direction for the colour pallete, casegood design and bathroom transformations. Shortly thereafter, many exterior studies progressed, focusing on a new colour scheme, a new Porte Cochiere and entry door as well as parking and arrival. After defining directions for all areas, time was spent creating a hotel that both SilverBirch and Doubletree could celebrate with pride.

RESULTS “As the city continues its growth in the telecommunications, agriculture, oil and natural gas industries, Regina has seen a heightened need for first-rate accommodations and conference facilities,” said Mike Wurster, General Manager of the DoubleTree by Hilton Hotel and Conference Centre Regina. “We look forward to meeting this growing demand with our tremendous hotel and meeting offerings, as well as staff eager to provide the highest level of service.”

LEFT: Floorplans ABOVE: (Top to bottom) Before photos, Sketch, arrival study, massing model 45

DoubleTree by Hilton Regina and Wild Sage Kitchen & Bar regina, canada

DoubleTree by Hilton Regina and Wild Sage Kitchen & Bar regina, canada

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ADDITIONAL INFORMATION

LEFT: Embassy Suites Tempe Arizona, United States

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OUR FIRM Applying a boutique approach while leveraging global resources, we design and create unparalleled hospitality experiences.

CHIL Interior Design is the hospitality studio of B+H, a global leader in interior design, architecture and planning & landscape. While the design is mainly led from our Vancouver and Hong Kong studios, our global offices provide local expertise, skills and on-the-ground support integral to the success of each of our projects. Our approach to hospitality interior design is always guided by our client’s vision and goals. Applying our insight into the unique requirements of the hospitality sector, we design unforgettable guest experiences. Drawing on B+H’s global resources, we offer our clients integrated, comprehensive services.

Our portfolio is made up of luxury hospitality spaces—from hotels and restaurants to conference spaces and clubs—and luxury residential, boutique, retail and commercial spaces. We work with leading owners and developers along with the world’s great hospitality brands.

UNPARALLELED GUEST EXPERIENCES DISTINCTLY ASSOCIATED WITH YOUR BRAND Four Seasons, Fairmont, Shangri-La, Marriott, Starwood, Hilton, Delta and Radisson Carlson—what do all of these global brands have in common?

Each one has a unique story to tell and we believe in the power of storytelling through design. Just as we did with these varied hotels and resorts, we work to translate each client’s story into a physical space, from the big picture down to the finest detail. The result is an unforgettable experience guests will certainly associate with your brand.

LEFT: Hotel Arts Calgary, Canada

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CHIL INTERIOR DESIGN BY REGION

WE SPECIALIZE IN GUEST EXPERIENCES Our design studio is 100% focused on the guest experience; both current and future. We know how to work with the world’s leading hospitality brands and how to translate and innovate that brand into an experience.

Collaboration is a fundamental principle we build our process around.

Before we create, we listen.

For us, the ideas come first, not the egos. The best designs result from the collective minds of both our clients and CHIL Interior Design.

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GLOBAL STUDIOS

HOSPITALITY LEADERS PAUL MORISSETTE

ADÈLE RANKIN

AJAY MISTRY

PRINCIPAL GLOBAL LEADER, CHIL INTERIOR DESIGN

PRINCIPAL GLOBAL DESIGN LEAD, CHIL INTERIOR DESIGN

STUDIO LEAD CHIL INTERIOR DESIGN

GLOBAL LEAD CANADA

GLOBAL

TORONTO

STUDIO CONTACTS SOUTHEAST ASIA SINGAPORE

CHINA SHANGHAI

MIDDLE EAST DUBAI

THE UNITED STATES SEATTLE

KAREN CVORNYEK

SUSANNA SWEE

PHILLIP JONES

DOUG DEMERS

PRESIDENT & REGIONAL MANAGING PRINCIPAL, ASIA, B+H

PRINCIPAL & EXECUTIVE VICE PRESIDENT, ASIA, B+H

PRINCIPAL & MANAGING DIRECTOR, B+H

MANAGING PRINCIPAL, B+H

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ACKNOWLEDGMENTS & AWARDS 2017 Fairmont Pacific Rim Tripadvisor: 2017 Travellers’ Choice: #1 in Top 10 Luxury Hotels – Canada Category #6 in Top 25 Hotels in Canada Category

Uppercase Cafe at University of British Columbia Shine Awards 2016 - Award of Merit Food & Beverage Pie R Squared at University of British Columbia

2014 ARIDO Award of Merit Westin Whistler Grill & Vine Restaurant 2014 IDIBC Award of Merit

2013

Shine Awards 2016 - Award of Merit Food & Beverage

Fairmont Pacific Rim

2015

Travel + Leisure Magazine 2013: #1 Hotel in Canada

Element Vancouver Metrotown Hotel by Westin

TripAdvisor Travellers’ Choice ® 2013: #3 Top 25 Luxury Hotels In Canada Category

2015 IDIBC Awards - Award of Merit

L’Hermitage Hotel

Fairmont Palliser

TripAdvisor Travellers’ Choice ® 2013:

Tripadvisor: 2017 Travellers’ Choice: #10 in Top 10 Luxury Hotels – Canada Category

2015 IDIBC Award of Excellence

#1 Top 25 Hotels in Canada Category #18 Top 25 Hotels in the World Category

L’Hermitage Hotel

2015 IDIBC Award of Excellence

Tripadvisor: 2017 Travellers’ Choice: #2 in Top 25 Hotels in Canada Category

Robert Ledingham Award for Project of the Year

Delta Vancouver Suites

L’Hermitage Hotel

SBID International Design Awards 2017: Hotel Bedroom & Suites Design Category - Finalist

TripAdvisor Travellers’ Choice ® 2015:

Shangri-La Vancouver Tripadvisor: 2017 Travellers’ Choice: #8 in Top 10 Luxury Hotels – Canada Category Conde Nast Traveler: Gold List 2017 Four Seasons Resort and Residences Whistler

RV Princess Panhwar & RV Samatha River Cruise Boats SBID International Design Awards 2017: Hotel Public Space Design Category Finalist

2016

Hotel Arts Calgary

Shangri-La Toronto Interior Designers of Alberta Award: Hospitality/Restaurant Category - Gold 2013 ARIDO Awards Award of Merit: Gold Key Awards for Excellence, Honorable Mention in the Best Spa Category

#2 Top Service in Canada Category #5 Top Romance in Canada Category #5 Top 25 Hotels in Canada Category

enRoute Hotel Design Award: Best Guestroom (150+ Rooms); Best Suite (150+ Rooms); and Best Spa (150+ Rooms)

Fairmont Pacific Rim

Condé Nast Traveler 2013 Hot List of Top New Hotels Worldwide

TripAdvisor Travellers’ Choice ® 2015: #5 Top Luxury Hotel in Canada Category #8 Top 25 Hotels in Canada Category

Shangri-La Vancouver TripAdvisor Travellers’ Choice ® 2013: #7 Top 25 Luxury Hotels in Canada Category

Fairmont Pacific Rim

Four Seasons Whistler Private Residences

TripAdvisor Travellers’ Choice ® 2016:

TripAdvisor Travellers’ Choice ® 2015:

#2 Top 10 Luxury Hotels in Canada Category

#11 Top Luxury Hotel in Canada Category #21 Top 25 Hotels in Canada Category

#21 Top 25 Hotels in Canada Category

Shangri-La Vancouver

Shangri-La Vancouver

TripAdvisor Travellers’ Choice ® 2015: #16 Top Luxury Hotel in Canada Category

TripAdvisor Travellers’ Choice ® 2016:

Shangri-La Toronto

#8 Top 10 Luxury Hotels in Canada Category

TripAdvisor Travellers’ Choice ® 2015: #18 Top Luxury Hotel in Canada Category

TripAdvisor Travellers’ Choice ® 2012: #1 Hotel in Canada, Top 25 Hotels in Canada Category

#19 Top 25 Hotels in Canada Category

Fairmont Waterfront

Shangri-La Vancouver

Shangri-La Toronto

TripAdvisor Travellers’ Choice ® 2015: #20 Top Luxury Hotel in Canada Category

AAA - Five Diamond Award: Travel + Leisure 2012 World’s Best Awards

TripAdvisor Travellers’ Choice ® 2016: #10 Top 10 Luxury Hotel in Canada Category

2014

L’Hermitage Hotel

Alexandra English Bay

TripAdvisor Travellers’ Choice ® 2016: #8 Top 25 Hotels in Canada Category

2014 IDIBC Award of Merit

Fairmont Palliser

DoubleTree by Hilton Regina and Wild Sage Kitchen & Bar

2016 SBID International Design Awards Hotel Design Finalist

2014 IDIBC Award of Excellence

ARC Restaurant

Stratus Bar & Restaurant

2016 SBID International Design Awards Restaurant Design Finalist 56

2014 Best Restaurant & Bar - SBID International Design Awards

2012 Fairmont Pacific Rim TripAdvisor Travellers’ Choice ® 2012: #5 Top 25 Hotels in Canada Category L’Hermitage Hotel

TripAdvisor Travellers’ Choice ® 2012: Vancouver “Top” Hotel #14 Top 25 Hotels in Canada Category #1 Top 25 Luxury Hotels in Canada Category

2011 The Village on False Creek Interior Designers Institute of British Columbia Awards of Excellence - Hospitality, Silver

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1) Fairmont Pacific Rim (Vancouver, Canada) 2) Shangri-La Toronto (Toronto, Canada) 3) Shangri-La Toronto (Toronto, Canada) 4) Fairmont Waterfront (Vancouver, Canada)

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LEGEND STUDIO LOCATION PROJECT LOCATION

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CHIL INTERIOR DESIGN STUDIOS AMERICAS

ASIA

VANCOUVER 400 - 1706 West 1st Avenue Vancouver, BC, Canada V6J 0E4

TORONTO 481 University Avenue, Suite 300

T +1 604 685 9913 F +1 604 685 0694

Toronto, Ontario, Canada M5G 2H4

HONG KONG 12/F Admiralty Centre Tower 1 Unit 1203B, 18 Harcourt Road, Admiralty, Hong Kong T +852 3158 2123

T +1 416 596 2299 F +1 416 586 0599

B+H GLOBAL STUDIOS

AMERICAS

ASIA

MIDDLE EAST

VANCOUVER 400 - 1706 West 1st Avenue Vancouver, BC, Canada V6J 0E4

HONG KONG 12/F Admiralty Centre Tower 1 Unit 1203B, 18 Harcourt Road, Admiralty, Hong Kong T +852 3158 2123

DUBAI Suite No. 1501, API Tower Sheikh Zayed Road Dubai, United Arab Emirates P.O. Box 25436 T +971 4 3858655 F +971 4 3889914

T +1 604 685 9913 F +1 604 685 0694 TORONTO 481 University Avenue, Suite 300 Toronto, Ontario, Canada M5G 2H4 T +1 416 596 2299 F +1 416 586 0599 CALGARY 215 10 Avenue SW, Suite 201 Calgary, Alberta, Canada T2R 0A4 T +1 403 265 3101 F +1 403 271 3184 SEATTLE 225 Terry Avenue N. Seattle, WA, USA 98109 T +1 206 456 6661 F +206 607 6961

SHANGHAI Suites 2301-2303, The Exchange - SOHO 299 Tongren Road Shanghai, China 200040 T +86 21 3360 7861 F +86 21 3360 7862 SINGAPORE 100 Beach Road #32-01/03 Shaw Tower Singapore 189702 T +65 6226 1353 F +65 6244 9418 HO CHI MINH CITY Resco Tower, Level 6 94-96 Nguyen Du Street, District 1 Ho Chi Minh City, Vietnam T +84 8 3822 4497 F +84 8 3833 4498

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email@CHILdesign.com CHILdesign.com +1 604 688 8571 CHIL Interior Design, the Hospitality Studio of B+H

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