Impact annual review

Impact Annual Review 2017

What is Impact?

Our vision each year, has always been to consistently create engaging experiences for all the people we serve.

2017 was no different, except that it’s been bigger and better than ever before!

Here are some of our top highlights from the year!

The Impact programme can now be found in 102 properties, for 32 clients.

We’ve seen a

13% increase in properties YoY, gaining 42 new properties in 2017.

Our team have welcomed over 70,000 occupiers and over 2,000,000 visitors this year!

WELCOME

Our concierge service covers many areas: • Travel • Lifestyle & wellbeing • Advising & booking dinners • Local expertise

The industry staff turnover rate is currently 30%. Within Impact, our rate is a low 12%.

Our EST team have covered 24,000 hours of holiday cover.

In t r od uc ing o ur f ab ulo us Im p a c t M anag ement team!

We currently have 152 Front of House team members spread across the Impact portfolio from as far North as Glasgow, all the way down to London and beyond.

Across the team, we speak 18 languages and have welcomed 19 babies into the Impact family!

Why

is our team so strong?

Roadshows We host an Impact Roadshow several times throughout the year. These are a great opportunity to showcase Impact successes, how it was achieved and our strategic approach to the year ahead.

Training We regularly provide training for our teams. This is an opportunity to learn new skills and create relationships with other team members.

2017 has seen: • 380 classroom sessions • 1875 hours of experiential classroom training leading to an engaged and highly energised team • 22 internal promotions • 1246 e-learning sessions completed within the Impact team including ‘Walk the Talk’, ‘What’s in a Name’ and the classic...

‘My Impact Journey’

We have hosted

18 big events!

Here are just some of the wonderful events and experiences we have hosted for occupiers in 2017.

Backyard BBQ @ 27 Great West Road Number of attendees

300

Summer Celebrations @ Victoria House & 5 Canada Square Number of attendees

100+

Christmas Champagne Reception @ Devonshire House Number of attendees

150

Christmas @ 10 Hammersmith Grove Number of attendees

300

Plus, we have hosted over 122 retail pop-ups, with exclusive offers for our customers.

92

28%

Impact have engaged with 92 local businesses during 2017.

We’ve seen a 28% increase in demand for events across our Impact portfolio – in particular, well-being events such as yoga and bootcamp.

Riverfords Farmers Market @ 125 Wood Street

Nip Nip cycle service @ 100 Leman Street

ARTIQ Exhibition @ 1 Kingdom Street

The interactive Tier 2 Reception Bowls.

These were introduced to offer works perks/rewards to occupiers, adding value to their working day. We are pleased to have seen so many fun and innovative uses of the bowl this year, engaging with occupiers on a regular basis... sometimes it’s the small things that count!

This year we have seen 920 Impact bowl variations.

920

Here are just some of our top Bowls from 2017...

Valentine’s Day @ One Valpy

St Patrick’s Day @ One London Square

Easter @ 23 Saville Row

Earth Day @ 90 High Holborn

Mad Hatter Tea Party @ One Central Boulevard

World Hunger Day @ Eastcheap Court

Celebrating Summer @ Baskerville House

London Fashion Week @ 23 King Street

World Tourism Day @ No 5 St Paul’s Square

Halloween @ 53-64 Chancery House

Fortune Cookie Day @ Chancery House

Medical awareness week @ 6 Duke Street

Did you know that Impact has raised

ÂŁ25,000 for local charities?

Here are a handful of the amazing fundraising initiatives: Red Nose Day @ One Central Boulevard – £820 Guide Dogs @ 1 City Square - £207.50 London Poppy Day - across the portfolio - £4,500

We are so proud of our team and we like to show it!

This year we have handed out 32 prizes in our Rewards and Recognition programme to celebrate success.

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(Pic 1.)

Outstanding “One Team” Award Q1 - Zivile & Menelik, Victoria House (Pic 2.)

Q2 - Justina Mankunaite & Bethany Robbins, One Valpy (Pic 3.)

Going the extra mile award Q1 - Madalaine, 33 Kingsway (Pic 4.)

Q2 - Claudia Zamorano, 16 Babmaes Street Duvet Day Q1 – Tarek, 4 The Square (Pic 5.)

Impact Superstar Q1 - Claudia Scalas, 1 Tudor Street (Pic 6) Outstanding Team Player Q2 - Matthew Benjamin, 201 Deansgate

(Pic 1.)

Impact Outstanding “Team Player” Award Q3 Jayne Walmsley, One London Wall

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(Pic 2 and 3.)

Impact Outstanding “One Team” Award Q3 Awarded to the Slough Team: (L to R) Scott Margeison, Saleena Khan, Aishah Hussein, Shemecha Hughes (Pic 4.)

Impact Outstanding “Going the extra mile” Award Q3 Tarek El-Refaie, 4 The Square

We’ve even won some Green Apples: Everyone has heard of the sought-after Green Apple Awards so winning one is something we feel should be celebrated! It was very much a team effort at 5 Merchant Square and the Front of House team played a key role in the win as Charlotte Hutton, Facilities Manager explains “Having a Front of House representative on the Site Green Team really advocates our Green Initiative Programme and very much contributed to this award.”

Well done 5 Merchant Square.

We’ve also had some lovely feedback!

“The occupiers have expressed how much they appreciate your hard work at One Station Square. Therefore, they would like to offer you an extra day off for some Christmas shopping or family time…Well done, Caroline! We are all grateful for all your enthusiasm and eagerness to assist everyone around you.”

– One Station Square

“What you are doing is amazing, you make such a big difference!”

– 53-64 Chancery House

“A success from our side! Thank you so much for all your hard work in organising these things. People are responding very positively to it all.”

– 1 Tudor Street

What you can expect in 2018?

Impact Attire 2.0 - the bespoke wardrobe for our Impact teams will be rolled out across the first quarter of 2018.

A couple of dates for the diary!

Save the Planet week (June) and Wellness Week (October).

The knowledge and understanding about Impact is growing by the day which is a credit to the hard work of everyone involved.

Thank you for your support.

A massive thank you to everyone who has supported Impact over the past 12 months.

We hope you had a lovely Christmas break...

Here’s to 2018!