WE LOOK FORWARD TO HELPING YOU WITH YOUR REAL ESTATE NEEDS.
We want to thank you in advance for the opportunity to work with you in buying your new home. Our number one goal is to have you delighted by the process and happy with our outcome. The success of our business depends solely on the satisfaction of our clients! On each page we want to show you how important you are to us, how important the top-dollar sale of you home is, and how much the Caroline K. Huo Group loves this community. Helping people buy real estate is our full time career, and your home, your goals and your needs deserve our full attention, dedication, and commitment. Every single one of us on this team has a mission to CARE about you and your family, SERVE you a the highest level possible and GIVE back to this community. Once you have reviewed this information and witnessed how successful our approach is for our clients, we trust you will want to partner with us on the sale of your home. Thank you for your consideration - we truly look forward to serving you and your family very soon!
Caroline K. Huo, Founder/CEO
DRE# 01419566
ELIZABETH@CAROLINEHUO.COM
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949.375.3060
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WWW.CAROLINEHUO.COM
Southern California 23807 ALISO CREEK ROAD #100, LAGUNA NIGUEL, CA 92677 DRE #01934115
SF Bay Area 1430 HOWARD AVENUE, BURLINGAME, CA 94010 16 E. 3RD AVENUE, SAN MATEO, CA 94401 DRE #01906450
DRE# 01419566
Let Us Introduce You To . . .
A LIFE WORTH LIVING EXPERIENCES WORTH GIVING AND LEGACIES WORTH LEAVING
DRE#01934115
DRE #01906450
the buying mavin
LET US INTRODUCE YOU TO OUR UNIQUE APPROACH We lead by always anticipating our client’s needs, actively listening, asking great questions, and educating them on all marketplace dynamics enabling us to advise and strategize, refine plans, and win with precision to make their real estate investment dreams come true.
CAROLINE K. HUO GROUP
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STANTON
FULLERTON
BREA
IRVINE
YORBA LINDA
NEWPORT BEACH
TUSTIN
ORANGE
PLACENTIA
SANTA ANA
ANAHEIM
GARDEN W ES GROVE TM IN IS TE R
COSTA MESA
FOUNTAIN VALLEY
HUNTINGTON BEACH
CORONA DEL MAR
NEWPORT COAST
LAGUNA WOODS LAGUNA NIGUEL
DANA POINT
MISSION VIEJO
RANCHO SANTA MARGARITA
COTO DE CAZA
LADERA RANCH
RANCHO MISSION VIEJO
SAN CLEMENTE
SAN JUAN CAPISTRANO
ALISO VIEJO LAGUNA HILLS
VILLA PARK
LAGUNA BEACH
LAKE FOREST
ORANGE COUNTY
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Going far beyond traditional offerings, we have the breadth of expertise. It is rare to find a real estate team that combines Fortune 500, tech, and concierge business expertise with real-estate development and sales knowledge in some of the world’s most dynamic markets—Orange County & the San Francisco Bay Area. It’s not just about closing transactions, but rather about finding the perfect fit for each client’s unique situation & timing. Our clients are treated like family. Whether local to the Orange County, the San Francisco Bay Area or global, we hold ourselves to a higher standard in real estate services so our clients can always reach higher, too. This exclusive background has enabled us to offer highly personalized services that go far beyond what most Realtors offer and can be scaled to other global destinations with upmarket clientele.
WHAT SETS US APART Market insight, 30+ years of hands-on experience—in real estate investment, development, and sales Corporate project management, concierge events & services Fortune 500 marketing The partner relationships needed to achieve success
From serving the first homebuyer to selling an estate for the Chairman of a global company, we hold ourselves to a higher standard in real estate services — making connections that create lives worth celebrating and experiences worth having at our client’s every life stage. CAROLINE K. HUO GROUP
UNMATCHED KNOWLEDGE
INTEGRITY IN EVERY INTERACTION
POWERFUL TECHNOLOGY & MARKETING
TRACK RECORD OF SUCCESS
CAROLINE K. HUO GROUP
Presented by
"We CHOSE YOU OVER FIVE OTHER BIG AGENTS because you asked the right questions. You were CARING about our goal..." "We felt like we were your only clients. The situation was difficult but you were so COMMITTED..." "We had full trust in the team because of your CHARACTER..."
OVER
2019 YTD
2019 YTD
SOLD
*AVERAGE LIST PRICE RECEIVED
*AVERAGE DAYS ON MARKET
*BASED ON MLS DATA FOR ORANGE COUNTY 2019 YTD *TOTAL SOLD BASED ON COMBINED CALIFORNIA TEAM
CAROLINE K. HUO GROUP
there is no "i" in team
LET US INTRODUCE YOU TO OUR TEAM
"I choose not to be a high volume producer, but a high service producer. I have made a conscious decision to keep only a handful of clients at a time to provide full attention to those with whom I work. This philosophy has helped me build my business through referrals from happy clients. My greatest fulfillment is that my clients become my friends."
Caroline Huo is proudly affiliated with Keller Williams Peninsula Estates and is a member of Keller Williams Luxury Homes International and a Global Properties Specialist. Hard working, tenacious, and dedicated to providing white glove service with a personal touch, Caroline is recognized among the new guard of elite Realtors. Determined to exceed expectations at every turn, Caroline is differentiated by her unwavering commitment to providing fanatical client care with integrity, best intention, honesty, precision, and excellent service for every client entrusted to her. Since 2004, Caroline has established herself as a leader in residential real estate on the Peninsula. Prior to her affiliation with Keller Williams, Caroline ranked in the top 1-3% of over 45,000 NRT/Coldwell Banker agents worldwide. She earned the “International President’s Elite” award and has been among the Top 100 Coldwell Banker San Francisco Peninsula agents three years in a row. At Keller Williams, Caroline’s business has grown and has earned her the Platinum Award and the Top Team Award, yet she is most proud of her selection as part of the Associate Leadership Council and International Associate Leadership Council. With the ALC and IALC role, Caroline is able to teach and share her passion and experience with others.At an early age, Caroline was drawn to a career in real estate. The excitement, energy and possibilities of the business captured her imagination from the start. Caroline embarked on the road to fulfilling her ambition when she joined Prudential Preferred Financial Services in 1993. From there, she was recruited to a leading Bay Area IT consulting firm, where she worked with clients including Visa International, Franklin Templeton and Adobe Systems. Upon the birth of her first child, Caroline was inspired to launch ImagineUs! LLC, a line of innovative children's products featured at Toys R Us, Babies R Us, eToys and The Right Start. As founding CEO, Caroline won several prestigious design awards, as well as national acclaim through Parenting Magazine and CBS This Morning.
All the while, she developed the
business, finance and tech savvy repertoire that serve her so well as a real estate agent.
Her solid business
background, marketing expertise, and reputation for superior client service facilitated a seamless transition into real estate, her lifelong passion.Gifted with the exceptional interpersonal skills to form a true relationship throughout the course of every transaction, Caroline is a champion for her clients’ best interests, as evidenced by her thriving business built exclusively on the loyalty of past customers.
CAROLINE K. HUO GROUP
CAROLINE K. HUO GROUP
Louanne began her career at a Buyers Agent on the Caroline Huo Team then quickly moved to Director of Operations. Louanne ensures that each client is handled with white glove service. "Our team approach ensures that each client not only receives individualized care but they will have a custom tailored plan designed by our team, each having their own area of expertise, from Agent to Vendor to Personal Organizer." Her steadfast dedication to her clients allows her help make their dream a reality. Prior to joining the team she enjoyed 15 years in the Biotech industry.
ÂŽ From her roots in Northern California to her current home in the Southern California coastal treasure San Clemente, Tiffany has embraced every adventure that has led her to where she is today. A love for travel and eye for architecture and design, it was a natural choice for her to blend her finely honed sales skills with her authentic desire to help others and join the Caroline K. Huo Group. Spending much of her professional career in high level pharmaceutical sales which laid the foundation and appreciation for meaningful relationships with people. With the core value of honest communication, trust and integrity, Tiffany just naturally connects with people with her warm and genuine demeanor.
ÂŽ As a buyers/sales associate with the Caroline Huo team of Keller Williams Laguna Niguel, Robert brings to the his clients a background in residential construction, and a 29 year career as a firefighter for a city in Orange County, which will help to serve his clients well. He is an energetic, caring professional whose strong tenacity to succeed enhances his ability to attain the best results for his clients.
Having lived in San Clemente for 19 years, Gina continues to enjoy the coastal lifestyle with her husband and three sons. Her passion for all things creative really surfaced during her 20 years in marketing with The Walt Disney Company. She has flair for writing and producing captivating marketing pieces that truly elevate the unique brand and vision of each project.
Being both creative and detailed oriented, Andie is thrilled to be your Listing Manager. It is her goal to make listing your home as smooth and efficient as possible, as well as to assist in creating a marketing and design plan that makes your home stand out. Prior to joining the Caroline K. Huo Group, she worked in marketing at a global investment firm, commercial real estate company, and retail. Andie’s strengths are her creativity, tenacity, integrity, and organizational skills.
With a strong attention to detail, innovative creative expertise, high standards and constant dedication to a job well done, she is a true team player. Shannon has Co/Owned and operated her own business for 23 years yielding a talent for multi-tasking, strengths in operational support, marketing, accounting and organization.
CAROLINE K. HUO GROUP
“Excellence always, in all ways.” Mission To be the new guard in real estate, providing fervent client care with integrity, great intention, precision, and excellence. Anticipate Advocate Listen and Hear Execute clients’ vision Surpass expectations expressed or unexpressed Vision Have raving fans and lifelong clients resulting in being regarded as the concierge real estate group of choice within our market and expansion territories. Benefits of achieving our mission to create our vision:To create lives worth living, experiences worth sharing for our families and clients. Values At the core, we are a heart based business. God and family, then business. WI4C2TS Win-Win: or no deal Integrity: do the right thing Customers: always come first Commitment: in all things Communication: seek first to understand Creativity: ideas before results Teamwork: together everyone achieves more Trust: starts with honesty Success: results through people
CAROLINE K. HUO GROUP
OUR BELIEFS I believe that God and family come first, business second - Numbers matter, but faith and family (including our team members who are family) matter more. I believe in family - Our priority is to spend time with our loved ones as it is no use to build a big business if we do not have a joyful home life. I believe in excellence – Excellence in everything we do big or small, always, in all ways. I believe in pure intention and purpose - All things executed with the intention for a positive desired result and for the good of the client. I believe in integrity - Perform and conduct ourselves with integrity at all times, even it it means we lose the deal. We do the right thing. I believe in discretion - Loose lips sink ships. I believe in trust and loyalty – Trust starts with honesty. We “have each others’ backs” and that includes our clients' backs. I believe in compassion – Some of the grumpiest people may just be scared – let’s always ask great questions to get to their core. It is only then that we can help. I believe in respect – Egos mean Edging God Out. We value what each person brings to the table & treat one another with dignity and respect, We leave egos at home. I believe in cheerleading – Sometimes an encouraging word can change someone’s trajectory. I believe in collaboration – We collaborate with one another as well as with other Agent colleagues. If we see an Agent who is struggling, we help. Say “Hi” to the newbie. I believe in the pursuit of knowledge and growth – We will achieve mastery through continual learning and practice. I believe in abundance – We operate from an abundance mindset. We know some clients will not agree with our standards and ethics and that is okay. We are willing to walk away to make room for others. I believe in clear communication – We value open communication and commit to honesty and direct discussion to resolve problems. I believe in ethics and professionalism – If it benefits us but not the client, we do not do proceed. Clients are more than a commission dollar. I believe in accountability – We hold ourselves accountable to living our values, meeting our standards, achieving our goals and getting results. If we make a mistake, we acknowledge it and make it right. I believe in embracing change – We are not afraid of necessary endings or new beginnings. We are willing to prune in order to make room for robust growth. I believe in humility – Our success does not define us, rather it is who we are at the core and how we contribute that defines us. I believe in gratitude – We operate from a place of gratitude for God, the people in our lives…even for hardships which are actually miracles. I believe in sharing – Just do it. A piece of fruit, knowledge, money, time, love…just share it. Perspective We help our clients create the connections for lives worth celebrating with home experiences always worth having for our families and our clients at every life stage.
CAROLINE K. HUO GROUP
Top 2% Worldwide Keller Williams International Platinum award TOP TEAMs in California, Wall Street Journals' RealTrends Top 1% in San Mateo County, Top 10 in Keller Williams Realty 100% Repeat clients 99% new clients are from past clients and Referral agents Selected as Keller Williams International Association Leadership Council Representative Selected as Chair for Keller Williams Luxury Division CAROLINE K. HUO GROUP
Special Spaces Inc. is a national non profit, founded in July 2004 on the precedent that children battling life-threatening illnesses need their own special space. A place to dream that's filled with hope and inspiration. A Special Space to find peace and comfort to heal and recover. They have one simple mission: to create a DREAM bedroom for these children to have at home that is inspired by them. As our clients, friends and family, your trust in us and your generosity allows us to give back in ways that mean so much. It was our greatest honor to partner with the team at Special Spaces OC to help fund Paloma’s DREAM bedroom in June. Her wish was our command! It was a huge surprise for a precious four-year-old and her eight-yearold sister last month when our Special Spaces Orange County team worked around the clock to make her dream of a ‘Galaxy of Unicorns and Rainbows’ come to life!
Meet our latest special spaces recipient:
about Paloma is only four years old, but her journey with rare congenital heart disease began shortly after birth when she was diagnosed with Shone’s Complex. When we first met Paloma just a couple of months ago, we were immediately in awe of how spunky and talkative she was. Her keen sense of awareness and crazy fun imagination just fueled the ideas for her special bedroom.
Paloma and her sister Penelope had sketched pictures and notes for us about their dream room. Their images included bunk beds, a hanging chair for reading, lots of glitter, unicorns and rainbows and even an image of a projector so the sisters could watch movies together. The latter being a poignant detail in how close the girls were and how Penelope always watched over and supported her little sis. Simply precious. And so they would have the room of their dreams. Needless to say we were all touched by the response of her and her sister’s reaction to their room. The sheer joy from the team, the incredible volunteers who helped, to the family and friends who came to welcome her home… it was pure joy! We look forward to helping as many children as we can and want you to share in this journey.
Thank you Special Spaces OC for allowing us to be a part of your vision and thank you sweet Paloma for changing our lives for the better! To learn more about Special Spaces Orange County visit: www.specialspaces.com.
CAROLINE K. HUO GROUP
more than just a transaction
LET US INTRODUCE YOU TO OUR CLIENTS Far more than a transaction to us, we create lifelong partnerships with our clients bringing the market insight, hands-on expertise, and partnerships clients required for success.
CLIENT CONNECTION
SOLD IN NORTHERN CALIFORNIA BOUGHT IN SOUTHERN CALIFORNIA
I think the thing we are most grateful for is that your team stayed with us for 9 months, helping us through a very difficult move and emotional time until we found the right house. The diligence, time and effort spent to educate us and show us (reintroduce us) to the area and neighborhoods was invaluable to us. Also, your honest assessment of the community, neighborhood pros and cons, benefits we would enjoy and areas that might give pause were so appreciated and above and beyond normal realtors. What sets you apart from others is that you are not only excellent realtors, but you have the ability to pull together a team of colleagues that are talented, caring and smart people that can empathize with the clients no matter what situation they might be going through which is rare.
"We would absolutely recommend this team to anyone considering a real estate decision. The team approach is so different from other real estate agencies and the level of expertise and service they provide is unmatched. They genuinely care about their clients and we are very happy."
We were introduced to the team by a mutual friend and realtor Jan. Jan was someone we trusted and as she slowly retired from her business, she connected us to Caroline. Caroline really listened to our situation and quickly determined that working with Beth was the perfect fit. Beth had the experience personally with living in the Bay Area and also living in Southern California. An instant connection was made and we never looked back. Beth’s ability to connect us with the people and places that would give us a glimpse into the areas we were considering was priceless. Her in depth knowledge of the communities, agent partners and the inventory made such a difference in narrowing down options for us to preview, and she consistently listened to our wants and needs, even if changes, to ensure she was clear on our priorities. She also connected us to others that could really be a resource for us as we looked for our forever home.
It took us a long 9 months to find our home and we knew the entire time we had the commitment of this team to see it through until the end.
First, the genuine excitement from the team to see us get our home was wonderful. We truly felt cared for and we appreciated it. We continue to stay in touch and your team has reached out to us to see if they could be of any assistance to us going forward. They have connected us with their trusted resources for home improvements and we know if we need anything, we can count on this team to point us in the right direction.
CAROLINE K. HUO GROUP
CLIENT CONNECTION
SOLD IN NORTHERN CALIFORNIA
Since the moment we met Caroline, we felt instantly comfortable. She has a delightful personality, put us at ease and came across as “down to earth” so working with her and her team was a pleasure!
Knowing that our home was our greatest investment, it was clear we needed a team that checked all the boxes. Important traits for us are: honesty, being knowledgeable about the market, professional and delivering on expectations. Check, check and check!
"We always felt that the sale of our home was a priority for Caroline and her team. This was extremely important to us, having had a terrible experience prior to meeting Caroline. The business is “cut throat” so getting the proper and compassionate attention was a delightful surprise!"
We had no hesitation at all about listing our home with Caroline and her team. The idea of selling our home was not only a business decision but was also emotional as we created many memories in our home. However, we knew were were in capable hands with this team and they presented a plan that was very well organized and executed.
10 of course! We are thrilled with the outcome. The entire process was a wonderful experience.
In an unpredictable and volatile market, it is imperative to have a professional, knowledgeable, serious and compassionate team to work with. Caroline and her team embody a philosophy and work ethic that is unparalleled. They are truly invested in their clients and work towards the best possible outcome with transparency and communication. They have impeccable integrity and a team that delivers on their promises equals success.
3228 DEL MONTE STREET SAN MATEO LISTED FOR $1,498,000 SOLD FOR $1,586,000
CAROLINE K. HUO GROUP
CLIENT CONNECTION Elizabeth truly treated us like we were her family. She was so invested in the process and her genuine care for our wants and needs was evident in her energy and time spent with us. We think those are rare qualities to find in a "I can honestly say, that if it wasn't for this Team's great customer service and guidance I would not have been able to help my son buy his first home. During this process, the team guided me through the process and answered all my questions. I have and will continue to recommend this team to my friends and family."
realtor. We could tell that she loves what she does and uses her heart and experience to obtain the best possible outcome for us. We truly consider her our friend.” -jenny and brian
Retired Batallion Chief of HBFD Huntington Beach, CA
-Andy arledge
“Caroline is an excellent realtor. But even saying that does not quite capture the top-notch level of service that she and her team provide. While Caroline does do everything you'd expect a realtor to do, she is also a project manager, a team leader and a great listener. Caroline recently sold a home for my wife and I and we could not have been more pleased with the experience. She understood our goals in the sale of our home and help us to achieve them. Caroline helped us assess the value of our home, recommended upgrades designed to assist in the sale, coordinated the upgrades we chose to do, and suggested contractors in a variety of different fields to get the job done right. She even provided a personal organizer to help us with our packing! Her marketing materials and internet presentation of our home were excellent and beautifully done, and Caroline had an in-depth understanding of the Burlingame market in which our house was situated. We were moving out of state in addition to selling our home and we needed a realtor who could assist with the sale and upkeep of our home while we were away. Caroline did an excellent job of this, e.g., driving by the house each day to make sure that it was in good shape and to monitor the progress of landscaping work that we were having done. We were lucky to have found her! I cannot emphasize enough how much we enjoyed working with Caroline and each member of her team. Everybody that works with her is great....from her administrative assistants and assistant realtors to the contractors that she recommend. We highly recommend Caroline.” -The O’Brien Family
“"Tiffany is an absolute joy to work with. She could tell us everything about each neighborhood before we even toured which helped us immensely in our search. She is so detailed and professional. We love working with the team at Caroline K. Huo." -stan and mary
"Given the ever-changing market, you need a realtor, a team that not only understands the market but one that truly listens to the needs of the client with honesty and integrity. Elizabeth and the entire team demonstrated these qualities and as a result we would recommend them 100% to anyone we know. We never felt like working with us was just a “transaction”, rather instead it became a relationship we intend to have for the long term." -The dowdall family LISTING
CLIENT CONNECTION
“Caroline represented us in both selling our old house, and in finding and buying our new house. Working with Caroline was fantastic. In selling our old house, we hit some bumps in the road, including unexpected damage to our roof as we were getting the house ready to sell. Caroline used her amazing organizational skills and connections to assemble a team of roofers, painters, landscapers, and I'm not sure what else to do the world's fastest and most effective repair job, all in time for it not to impact the sale at all. We were so thankful she was on our side. In buying our house, we looked for a long time and had very particular interests in San Mateo Park. She was diligent in looking out for us, found a house before it went on the market, and helped us to get in to see the owners before it even was listed. We can't recommend her more highly.” -Carolyn Hoecker and Pehr Leudtke
The thing we are most grateful for is that your team stayed with us for 9 months, helping us through a very difficult move and emotional time until we found the right house. The diligence, time and effort spent to educate us and show us (reintroduce us) to the area and neighborhoods was invaluable to us. Also, your honest assessment of the community, neighborhood pros and cons, benefits we would enjoy and areas that might give pause were so appreciated and above and beyond normal realtors. What sets you apart from others is that you are not only excellent realtors, but you have the ability to pull together a team of colleagues that are talented, caring and smart people that can empathize with the clients no matter what situation they might be going through which is rare.
-STAN & MARY MOORE
"I want to thank you all for making this possible and helping us getting it done quickly. Your team's consistent and attentive customer service and willingness to track every step and communicate to us helped take the worry out of the process. Your passion for excellence in client service is inspiring. This would not have happened without your steady hand. " Principle Consultant & Lead Technology & Life Science Practice Group - Dana Point, CA -JAKE VANDER ZANDEN
“We just bought a home from the Caroline K. Huo Team and couldn't be happier. Buying a home is an emotional roller coaster and you need a knowledgeable partner to help you navigate both the peaks and the valleys. Two takeaways: 1. Customer service and satisfaction is their main goal. They will go out of their way to make sure you have everything you need and more. Caroline was always available with her time and advice. And more importantly, she listened to what we wanted and helped guide us to what we needed. 2. Never once did I feel pressured to put in an offer. Their goal was to keep us up to date on the market and educated on what it takes to buy a home. Caroline and Beth were consistent from beginning to end and were patient through the entire process. They are so professional and we would use this team again and recommend to a friend.” -The Kam Family
CAROLINE K. HUO GROUP