7 minute read
How To Delete XTB Account: Delete Demo and Real Account
In today’s fast-moving world of online trading, platforms like XTB give traders access to global markets with unmatched speed and precision. However, not all journeys are permanent. Whether you’ve found a better broker, are exiting the financial markets altogether, or simply value privacy and control, knowing how to delete your XTB account is essential.
This guide dives deep into how to effectively, securely, and permanently delete both real and demo accounts on XTB, with no loose ends and no risks of lingering data.
🏅 3 Best Forex Brokers
1️⃣ Exness: Open Account Trading | Go to broker
2️⃣ XM: Open Account Trading | Go to broker
3️⃣ JustMarkets: Open Account Trading | Go to broker
❓ Why Users Choose To Delete Their XTB Account
There’s no one-size-fits-all answer. Deleting your XTB account can stem from several personal or professional decisions:
🔐 Security & Privacy: Reducing your digital footprint by removing personal data from third-party servers.
🛑 Regulatory or Residency Restrictions: Moving to a country where XTB services are limited or restricted.
💱 Switching Brokers: Exploring platforms with different spreads, asset classes, or leverage models.
💼 Professional Shift: No longer involved in day trading, investing, or speculative finance.
⚖️ Compliance: Tax reporting or KYC conflicts with retained data and trading history.
🧘 Digital Declutter: Simplifying online accounts and minimizing distractions or risks.
Regardless of the reason, deleting an account on a licensed broker like XTB isn’t just about pressing a button — it requires proper steps, accountability, and clean closure.
🧭 Real vs Demo XTB Accounts: What’s the Difference?
Before you initiate the process, understand how your presence on XTB is structured:
💼 Real Account (Live)
Fully KYC-verified
Funded with real money
Connected to tax records, regulatory authorities
Includes access to live markets, real profit/loss, and financial instruments
Protected under XTB’s data retention and compliance policies
🎮 Demo Account
Simulation-based, not tied to real money
No KYC verification required
Primarily for practice and education
Automatically expires after inactivity in some cases
⚠️ Note: You must handle the real account deletion carefully due to the involvement of actual funds and personal identification documents. The demo account is easier to phase out.
🚨 Important Considerations Before You Delete
Deleting a trading account is a serious action. To do it properly, follow this checklist:
✅ Step 1: Withdraw All Remaining Funds
Before you can close your XTB account, all your funds must be withdrawn. Navigate to:
Client Office → Withdrawals
Send the full balance to your verified bank account or e-wallet
💡 Even residual balances (small fractions) must be cleared. XTB does not permit account deletion if any funds are left, even cents.
✅ Step 2: Close All Open Positions and Orders
You must ensure there are zero open trades:
Close all Forex, indices, commodities, stock CFD positions
Cancel any pending limit or stop orders
Check both MT4/MT5 (if applicable) and xStation platforms
Open positions will block deletion requests, especially in volatile market conditions.
✅ Step 3: Remove Trading Bots or API Access
If you’ve connected third-party automation or analysis tools:
Disable EA (Expert Advisors) on MetaTrader
Revoke API keys from your user dashboard
Disconnect third-party services such as portfolio trackers
This ensures no automated activity remains tied to your account.
✅ Step 4: Download Trade & Tax History
If you've ever made a profit, tax authorities may request trading documentation. Export your:
Trade logs
Account statements
Deposit/withdrawal records
Profit & loss reports
Once your account is deleted, this data may not be recoverable.
🛠️ How To Delete Your XTB Real Account (Step-by-Step)
Deleting your real XTB account is not an automatic process. It requires submitting a formal request through the proper channel.
👣 Step 1: Log In to Your Client Office
Visit the official XTB Client Office using your registered email and password.
Head to ‘Account Settings’ or ‘Help & Support’
Locate the Contact Form or Live Chat feature
🛡️ Use the same browser/device/IP you typically use to avoid triggering security protocols.
✉️ Step 2: Submit a Formal Closure Request
There is no self-service delete button for XTB real accounts. Instead, you must:
Write a message to Customer Support
Request permanent account closure
Confirm that all balances have been withdrawn and no open positions exist
Here’s a sample message you can send:
“Hello, I would like to request the permanent deletion of my XTB trading account associated with this email. All funds have been withdrawn and there are no open positions. Please process this request and confirm once my account has been closed.”
💬 This can be done via live chat or email through their support portal.
🔒 Step 3: Identity Verification
XTB will most likely require additional verification before processing deletion. Expect:
A request to confirm your registered details
Possible submission of a valid government ID
Two-factor authentication validation (SMS, Email, or App-based)
This step ensures you, and only you, are requesting deletion.
📩 Step 4: Await Confirmation from XTB
Once your request is approved, XTB will notify you via email. The confirmation may include:
Your account reference number
Confirmation that all data will be anonymized (in line with GDPR and local regulations)
Closure date of the account
Any remaining compliance or audit information
⏳ It may take up to several business days depending on verification steps and regulatory obligations.
❌ Can You Delete Your Demo Account on XTB?
Yes and no.
There’s no formal process for deleting your XTB demo account. Because it's not verified, not funded with real money, and not bound by regulation, it doesn’t require backend deletion.
To effectively stop using it:
✅ Do This Instead
Log out of the demo platform (xStation Web or App)
Clear your browser’s cache and stored login
Uninstall the app from your mobile device
Ignore renewal prompts; most demo accounts expire after 30 days of inactivity
Your email may still be stored in XTB’s CRM for marketing unless you opt out separately.
🧹 What Happens After Deletion?
Once XTB deletes your real trading account:
🛑 You cannot log in again
🔐 Personal data is anonymized or deleted based on regulations (e.g., GDPR)
📧 You may still receive marketing emails unless explicitly unsubscribed
📁 Trading history is no longer visible
💬 Customer service will not provide account access or recovery
Your account becomes irreversibly closed. To trade again, you’d have to create a new account from scratch using a new or the same email (depending on availability and policy).
🚫 Mistakes to Avoid During Account Deletion
❌ Forgetting to withdraw funds from small wallets
❌ Leaving open or pending trades
❌ Requesting deletion before verifying your identity
❌ Relying on demo account expiry as full deletion
❌ Not requesting removal from mailing lists separately
Each of these mistakes can delay the process or result in data lingering on XTB’s servers longer than necessary.
🔁 Can You Reopen A Deleted XTB Account?
Once your account is fully deleted, you cannot restore it. However:
You can open a new account using the same personal details
Your email may or may not be re-usable, depending on XTB's policy
Any historical data from the old account will not transfer
This action is final. Proceed only when you are absolutely certain.
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🧘 Final Words: Full Control Over Your Financial Presence
Deleting your XTB account is more than a technical process—it’s an exercise of control, privacy, and decision-making. In a financial world where every action leaves a digital trace, knowing how to close the loop professionally and completely is critical.
Whether you’re simplifying your portfolio, stepping away from the trading world, or changing brokers, this guide ensures your exit is secure, clean, and in line with best practices.
🗝️ You opened the account on your terms — now, you can close it on your terms.
If you’re ready to move forward, now you know exactly how.
