Navigating the FM311 Customer Portal

Convenient Customer Driven Portal

Navigating the FM311 Customer Portal

FM 311 serves as the first point of contact and conduit for information between you, the customer and the appropriate work unit in FM.

The FM311 Customer Service Team’s regular hours of operation is from 7:30 a.m. to 5:30 p.m. Monday through Friday.

Instructions for using the FM311 Customer Portal

FM 311 has three ways to receive work requests: 1. ARCHIBUS (Online Work Request Management System) https://archibus.uncc.edu/archibus/login (Login with Niner Credentials) 2. FM 311 customer portal email: FM311@uncc.edu 3. FM 311 customer service phone: 704.687.1311

The FM 311 Customer Portal processes service work, project, and space requests. It is your one stop shop for answers to FM inquiries and it relays specific building, event, or project needs seamlessly.

Project Requests - Affects the use, assignment, renovation or build out of space or replacement of finishes, furnishings, or equipment. (signage, remodeling, renovations, reconfiguration of space, space expansion, equipment i.e. fume hoods, showers, planning studies etc.) Space Requests - Affects the use or reassignment of space or request for additional space to meet programmatic needs. Note: Requests for special Events, meeting, etc., are handled by University Conference Reservation and Events Services (CRES).

Vehicle Reservation - Reserve a Motor Fleet Vehicle

Key Request - Requesting a new/duplicate key for an office, or requesting (construction) contractor key access. (For problems with card access, locked out of office, please enter a work request through the FM311 customer portal)

Reports - Check work request status, search by building, fund number, specific date parameters, review vehicle reservations, etc.

FAQs - Receive answers to frequently asked questions