Quality Service Division Brochure

1.800.2.BERLIN

BerlinPackaging.com

®

Anything is Possible

“WITH THEIR QUALITY SERVICE DIVISION, BERLIN PACKAGING ACTS NOT JUST AS A SUPPLIER, BUT A PARTNER TO PROACTIVELY HELP US SUCCEED.” - Beverage Customer

“THE BERLIN QUALITY SERVICE DIVISION IS OUTSTANDING. OUR REP IS THE MOST KNOWLEDGEABLE QUALITY PROFESSIONAL I KNOW. SHE IS ALWAYS SUPPORTIVE, IMMEDIATELY ATTENTIVE AND GOES ABOVE AND BEYOND TO SUPPORT THE QUALITY TEAM HERE.” - Pharmaceutical Customer

QUALITY ISSUES. THEY CAN KEEP YOU UP AT NIGHT. When things do go wrong, you don’t have to deal with the issues on your own. Berlin Packaging’s dedicated Quality Service Division handles your quality issues, so you don’t have to worry. We provide a smooth, hassle-free experience to our customers that includes both proactive and reactive support.

PROACTIVE SUPPORT Technical Support ∙ Specification review ∙ Documentation and sampling ∙ Line evaluation ∙ Regulatory coaching Customer Training ∙ Overall quality program ∙ Inspecting and sampling plans ∙ Manufacturing process advice Manufacturer Management ∙ Certifications and inspections ∙ cGMP auditing ∙ Performance scorecards

REACTIVE SUPPORT Robust Diagnostics ∙ Root cause analysis ∙ Independent testing ∙ For-cause auditing Two-Tier Resolution Process ∙ Non-conforming products ∙ Corrective actions

WHAT IS INCLUDED WHEN YOU PARTNER WITH BERLIN PACKAGING? Berlin Packaging has the industry’s best resources and is fully committed to embracing the highest standards of quality.

DEDICATED QUALITY TEAM ∙ Standalone division that’s 100% focused on quality ∙ Global footprint with multiple locations in Asia, Europe, and North America ∙ Hands-on industry knowledge ∙ Networked with manufacturers to partner for best outcomes ∙ Unbiased and objective with a drive to achieve the best outcomes for you

ON-SITE LABORATORIES WITH DIVERSE CAPABILITIES ∙ Video microscope metrology ∙ Torque testing ∙ Leak testing ∙ Accelerated aging ∙ ISTA drop testing ∙ Container vibration testing ∙ Induction-seal evaluation ∙ Glass stress and fracture analysis ∙ Bottle bore diameter measurement ∙ Bottle sink/bulge measurement ∙ ROPP application assessment ∙ Metal coating thickness testing ∙ Container wall thickness evaluation

CUSTOMER RESOURCES ∙ Quality bulletins with up to date regulatory changes and information ∙ White Papers on a variety of topics analyzing internal policies and broader consumer concerns

HOW BERLIN PACKAGING’S QUALITY SERVICE DIVISION UNIQUELY BENEFITS YOU. We hold ourselves accountable with a robust quality system that is designed to help our customers make more money.

ISO CERTIFICATION SUPPLIER ACCOUNTABILITY ON-TIME DELIVERY ON-SITE LABORATORY LOCATIONS In addition to using third-party labs, we have our own on-site laboratories across the globe in order to ensure accuracy and speed.

These locations include: ∙ Napa Valley, California ∙ Pittsburgh, Pennsylvania ∙ Milan, Italy ∙ Qingdao, China

Berlin Packaging is the only Hybrid Packaging Supplier® of plastic, glass, and metal containers and closures. We supply billions of items annually along with package design, financing, consulting, warehousing, and logistics services for customers across all industries. Berlin Packaging brings together the best of manufacturing, distribution, and income-boosting service providers.

MANUFACTURING

DISTRIBUTION

MANUFACTURING ∙ 50,000 + available SKUs ∙ 1,000 + manufacturing partners across the globe

DISTRIBUTION ∙ 130 + sales and warehouse locations on 4 continents ∙ Thousands of in-stock items, many with same day shipping at BerlinPackaging.com ∙ On-time delivery record for 15 years and counting

INCOME-BOOSTING SERVICES Offered to qualified customers at no-charge for new business: ∙ Design – Package design from concept to ® commercialization from Studio One Eleven ∙ Sourcing – High quality sourcing solutions from all points around the globe to your door ∙ Warehousing – Inventory management programs to help you free up cash ∙ Quality – Proactive and reactive support to solve the quality problems that keep you up at night ∙ Financing – Below-market rate lending for capital expenditures – no fees, no points, no hidden costs

1.800.2.BERLIN • BerlinPackaging.com 2/20

INCOME-BOOSTING SERVICES