Berita BMCC - September / October 2014

September-October 2014

Retail Revolution

Issue 97 PP 11826/07/2013 (032918)

A Closer Look At The Changing World of Retail

PLUS:

■

Moving Up: UK Interest Rates

■

September-October 2014 ■ Inspiring Youth 60-Second Pitch

September-October 2014

First Lines

D

uring the last week of August, the news that Simon Featherstone, British High Commissioner and our co-Patron, had passed away sent shock waves around the community. While

some of us knew he was battling illness, none of us imagined that he would leave us so soon. We pay tribute to this kind and humble man who made a big impact in business circles and touched the lives of many [Page 8].

BMCC in its own way helped touch the lives of people in need recently when the proceeds of the 10th Annual Charity Rugby Dinner were presented to four local charities. Each organisation confirmed that the funds are very timely and will be put to good use [Page 38].

As well as caring for others, BMCC also highlighted the importance of caring for ourselves at our recent INSPIRE event. The target audience on this occasion was young people and focused on getting fit, staying healthy and being financially independent. Our Guest of Honour YB Khairy Jamaluddin, Minister of Youth & Sports, did an excellent job of inspiring the audience with his talk on Fit Malaysia while our panel of speakers also raised some interesting issues.

It was particularly encouraging to see the young athletes from TIMEdotcom Triathlon team and the volunteers from iM4U as well as the team running the One Two Juice bar [Page 12-13]. Inspiration comes from many sources and it is important to seek out new experiences that will help provide deeper, richer insights into business and life in general.

BMCC’s membership is expanding and as you can see from the details inside, several organisations have joined us recently - and a warm welcome goes out to all [Page 30]. The popular Speed Networking event held recently provided a very effective platform for these companies to meet new contacts quickly and easily.

Our feature section this time delves into the retail sector and examines how trends are changing with the move to digital. As such Malaysia’s multiple and in many cases mammoth malls are assuming the role of lifestyle centres rather than places to simply shop [Page 15].

As we move into the fourth quarter, we are already gearing up for next year and putting in place plans to make sure BMCC continues on its path of expansion, both at home and overseas.

Ahead of that we have a number of events coming up including the Delegation Tour to Sarawak to learn more about the many opportunities there [Page 7]. And of course our signature Corporate Christmas Luncheon is in the works so mark your diaires for Friday 4th December!

BMCC – it’s the place for business.

BMCC 2014 Annual Sponsors & Partners PLATINUM SPONSORS:

GOLD SPONSORS:

BMCC Executive Office: 4th Floor, East Block, Wisma Selangor Dredging, 142B Jalan Ampang, 50450 Kuala Lumpur.

Tel: Fax: Email: Web:

+60 3 2163 1784/2163 1786 +60 3 2163 1781 membership@bmcc.org.my www.bmcc.org.my

Follow us on:

AIRLINE PARTNER:

BMCCMALAYSIA September-October 2014

The Chamber

The British Malaysian Chamber of Commerce is the leading business networking organisation in Malaysia with over 350 top member companies with an outreach of over 75,000 employees. Since 1963, the BMCC has been a catalyst in providing businesses in Malaysia with support, networking, knowledge exchange and bilateral trading assistance. We serve as a dynamic hub for enterprise to thrive and businesses to connect with each other, helping to promote and foster trade and investment between Britain and Malaysia.

BMCC is proud to be part of British Chambers in South East Asia or BiSEA, enabling our members to enjoy similar Chamber beneÀts in seven other countries including Vietnam, Thailand, Brunei, Laos, Cambodia, Indonesia, and Singapore.

BMCC Board of Directors: Patrons: YBhg Tun Musa Hitam

Chairman: Dato’ Larry Gan, Rev Asia Bhd

Deputy Chairman: Andrew Sill, The Royal Bank of Scotland Bhd

Directors: Soo Kim Wai, Amcorp Properties Bhd Bob Olivier, Aspac Executive Search Sdn Bhd Andrew Diamond, Bubblegum Sdn Bhd Mark Burgess, Honeywell Aerospace Avionics Sdn Bhd David Ng, International SOS Sdn Bhd Datuk Seri Michael Yam, InvestKL Amanda Powell, KL Kudos Design Sdn Bhd Michael McIver, Plus Three Consultants Sdn Bhd Osman Morad, Standard Chartered Bank Malaysia Bhd Bill Addington, TechSol Sdn Bhd Datuk Peter Wentworth, OBE, Weir Minerals Malaysia

Ex-OfÀcio: Gavin Anderson, British Council Tony Collingridge, OBE, UK Trade & Investment Dr Zainal Abidin Majid, Advisor To The Board

BMCC Executive Office Nik Tasha Nik Kamaruddin: Executive Director Stephanie Ho: Events Manager Danielle Horsnell: Business Development Executive Andre Nasution: Operations Executive Agnes Elizabeth: Executive PA/Events AÀq Sahidi: OfÀce Executive

BMCC Magazine: Editor: Amanda Powell Editorial Committee:

• George Aveling • Marcus Osborne • Nik Tasha Nik Kamaruddin • Bill Addington Production: KL Kudos Design Sdn Bhd Printing: Tinggi Press Sdn Bhd Lot 6, Jalan Kuang Bulan, Taman Kepong, 52100 Kuala Lumpur.

Berita BMCC is published bi-monthly for distribution to BMCC members and other organisations in the business community. The views expressed or implied herein are those of the authors or contributors and do not necessarily reÁect those of the Chamber.

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September-October 2014

In This Issue There’s A Revolution Going On: Shop Till You Drop? In Malaysia that

Cover Story

is certainly possible what with the proliferation of retail malls around the captial and beyond. Yet things are changing. Malls are becoming lifestyle venues where people head for leisure and entertainment while retail is increasingly moving online.

Our feature section has more.

Turn to Page 15.

■ First Lines ................................................. 3 ■ Hot Happenings ........................................ 6

September-October 2014

■ In Memoriam ............................................. 8 Simon Featherstone, CMG

■ Market Insight ............................................ 9 Where Are UK Interest Rates Heading?

By Simon Peck, UK Rates Research At RBS

■ Report Back............................................. 10 >

Inspiring Young People: An Afternoon with YB Khairy Jamaluddin, Minister of Youth & Sports

>

High-Speed Networking With DHL

■ Cover Story ............................................. 15 RETAIL: There’s a Revolution Going On

■ Meet Our New Members ....................... 30 ■ News From Our Members ..................... 32 ■ In The Spotlight ........................................ 34 > Centred On Excellence - Gleneagles KL > Getting On Board - Alice Smith School > On The Move With Allied Pickfords ■ Giving Back .............................................. 38 Local Charities Receive Boost From 10th Annual Charity Rugby Dinner

BMCC Magazine: November-December Innovation Is Key

INNOVATION: It’s everywhere we look. In business. In communities.

In our personal lives. But what voice do innovators have? Do their innovations reach the right audience? How can we use innovation in a smarter way to achieve more? Does your company have a good story to tell? Get in touch! We want to hear from you!

Sponsorship and advertisement opportunities available!

Deadline Imminent: Contact: 03 2163 1784 or editor@bmcc.org.my

September-October 2014

5

Hot Happenings

October Thurs 2nd

New Dates For Your Diary

BMCC Members Networking Golf In The City @ Mandarin Oriental KL 6.00pm-8.00pm Informal evening for members and guests to try ou the Àrst class indoor golf facilities in the heart of the city. Only RM50 per person inclusive refreshment.

Thurs 9th

4-Chamber VIP Luncheon NEW Joint event with MGCC, MFCCI & MDBC 12.00pm-2.30pm - Renaissance Hotel KL Economic Outlook of Malaysia Guest Speaker: YB Senator Dato’ Sri Abdul Wahid Bin Omar Minister in Prime Minister’s Department See opposite for details

Sat 18th

Great British Ball Shangri-la Hotel Kuala Lumpur See opposite for details

Tues 21st

Leo Sayer - LIVE IN KL! 8.00pm - KL Convention Centre Tickets: www.klccconventoncentre.com

TBC

BMCC Power Lunch Series: Inspring SMEs With Standard Chartered Bank 11.30am-2.30pm - Shook@Starhill Gallery Panel of inspiring Business Leaders including: Antoine Bakhache of TrueÀtt & Hill, Pat Liew of British India and Soo Shea Pin of Anya Hindmarch.

Call BMCC for more details

November Sun 2nd

BMCC Annual Golf Scramble 12 noon onwards - Venue TBC Join us for a competitive but fun outing at this signature BMCC event and see if anyone can score a hole in one! Texas Scramble format followed by BBQ Supper.

Call the BMCC OfÀce to book!

Weds 5thSat 8th

Table Book BMCC Coffee

See opposite for details Fri 14thSun 16th

A unique compilation, spanning 120 pages, of bilateral stories, historical images, interesting anecdotes and quirky customs. A celebration of the achievements that have come about as a result of the long relationship between Britain and Malaysia. Published in conjunction with our 50th Anniversary celebrations.

Price: RM180 (w/o slipcase) RM210 (with Limited Edition slipcase) Discounts available for bulk purchases.

Contact Andre at BMCC to order your copies.

Tel: +603 2163 1784 Email: andre@bmcc.org.my

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September-October 2014

BMCC Delegation Tour To Sarawak NEW The second in the BMCC Trade Delegation Series after the very successful tour to Iskandar. Places limited.

Licence To Thrill - A Bond Concert Panggung Sari, Istana Budaya See opposite for details

December Fri 4th

BMCC Annual Corporate Christmas Lunch The hallmark BMCC event to close out the year. Follow us on Facebook or Twiter for more details.

Hot Happenings

BMCC Delegation Tour to Sarawak 5th-8th November 2014 UNIQUE OPPORTUNITY TO NETWORK WITH LEADING INDUSTRIALISTS OF SARAWAK

4-Chamber VIP Luncheon Economic Outlook Of Malaysia Thursday 9th October 2014 12.00pm–2.30pm Renaissance Hotel Kuala Lumpur

Keynote Address: YB Senator Dato’ Sri Abdul Wahid Bin Omar Minister in the Prime Minister’s Department

Jointly organised with Bintulu Development Authority (BDA), Dayak Chamber of Commerce and Industry (DCCI), and Sarawak Chamber of Commerce and Industry (SCCI).

HIGHLIGHTS: • Close-up of the emerging Sarawak Corridor of Renewable Energy (SCORE) Project by BDA • Networking with DCCI • Dinner with Sarawak Chief Minister Tan Sri Datuk Amar Haji Adenan Bin Haji Satem at the SCCI 63rd Anniversary Gala.

Organised by: Malaysian-German Chamber of Commerce & Industry (MGCC), Malaysian-French Chamber of Commerce & Industry (MFCCI) and Malaysian Dutch Business Council (MDBC) in conjunction with BMCC.

Contact BMCC OfÀce now to book. Places limited

Licence To Thrill ABondConcert LimeLight Entertainment presents

Contact andre@bmcc.org.my for bookings

of FeaturingDavid Phantom The Opera

Les Misérables ShannonMiss Saigon

/ Simon Bailey

We Will Rock You Phantom of The Opera Les Misérables

Salamiah Nikki / Jaclyn Victor/ Hassan / Palikat

14–16 November 2014

Ticket starts from RM78 via airasiaredtix.com / Istana Budaya, Kuala Lumpur / 3pm Sat & Sun / 8.30pm Fri & Sat Ticketing Hotline +603 8775 4666 / Partnerships & Corporate Packages +603 6207 9566

CELEBRATING THE MUSIC OF THE WORLD’S MOST LOVED SECRET AGENT

Official Broadcaster

Official Venue

British Malaysian Chamber of Commerce members enjoy 10% off stall tickets.

Please use BONDASSOC promo code for online booking.

September-October 2014

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In Memoriam

A GREAT Ambassador He was also an important player in BMCC’s pitch to be appointed as one of the key markets in the UK Government’s Overseas Business Network Initiative, supporting and guiding us through the maze of procedures involved. The Initiative has since taken BMCC onto the international stage.

Simon Featherstone, CMG British High Commissioner to Malaysia & Patron of BMCC 2010-2014

A

t the end of August, the business community in Malaysia was left reeling in shock at the very sad news that Simon Featherstone, our High Commissioner and co-Patron had passed away.

The literally hundreds of messages that were left on the special condolence book set up in his memory are a poignant reminder of the number of lives he touched and in so many different circles. From top politicians, to business leaders to football fans.

And not just in Malaysia – across the world.

When Simon Àrst took up his post here some four years ago, he very quickly and willingly agreed to become our co-Patron. Over the next three and a half years, he was closely involved with the BMCC across many of our activities and events. He was hugely instrumental in putting Britain on the map here and doing the same for Malaysia overseas.

He was single-minded in his mission to improve the relationship between the UK and Malaysia and helped pull off the major coup of getting a British Prime Minister – David Cameron - to visit here after a near 20-year dearth of such visits. That was the starting point for a concerted campaign to help boost trade between our two countries.

The acquisition of the iconic Battersea Power Station site and large-scale investments in Malaysia by British companies like Weir Group, Smiths Group, BT and Dyson have been clear evidence of this drive.

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One of the many milestones he helped make happen was the visit to Malaysia by their Royal Highnesses William and Kate – and one of his own personal highlights. This more than anything helped raise the proÀle of Britain here and of Malaysia back in the UK, out in the community.

At our Gala Dinner in March, he delivered the keynote message from Prime Minister Cameron, a message which Simon himself had helped obtain. Who would have thought that was the last time many of us would see him?

An Oxford man, Simon joined the Foreign & Commonwealth OfÀce in 1980. During the second half of the 90’s, he served as Consul General Shanghai (1994-96) and Political and Economic Counsellor Beijing during the Hong Kong handover (1996-98). From 2004–08, he was British ambassador to Switzerland and non-resident ambassador to Liechtenstein and the Prime Minister's International Representative on Energy Issues in 2008.

In 2009, he became UK director for the 2010 Shanghai Expo where the UK pavilion won the award for best pavilion design.

He was appointed Companion of the Order of St Michael & St George (CMG) in the New Year Honours of 2011.

Simon was a unique individual whose sharp intellect and keen interest in all around him were matched in equal measure by his quiet humility on one end of the scale and a burning passion for his beloved football team on the other.

September-October 2014

A latecomer to the world of Twitter, he used this platform to give his followers a unique window onto the world of international diplomacy along with sharp insights on football.

Just before he left Malaysia to return home to spend time with family and friends, he said, “For Gail and I, our departure this week after three and a half years in Malaysia will leave us many happy memories. We have had a wonderful time both personally and professionally and will miss many things about this stunning country – not least the fantastic people that we have met.”

Our deepest condolences go out to his wife Gail, his family and all his many friends.

Simon. A good man. A GREAT ambassador.

Gone too soon. May he rest in peace.

Market Insight

On The Move?

UK Interest Rates

By Simon Peck, UK Rates Research At RBS

The biggest question facing sterling rates markets is no longer ‘if’ or ‘when’ the Bank of England will hike interest rates, but how high they will go over the next two or three years.

Fast Facts

F

years

ollowing the hawkish tone of Governor Mark Carney’s Mansion House speech in June, the market has more or less made up its mind on the Bank’s Àrst move: the base rate will increase from 0.5 per cent later this year.

At this juncture, I think 2.50 per cent is a very reasonable estimate as to where the neutral level of bank rate actually is and I certainly expect the Bank to continue pushing its message of “limited and gradual” increases in rates.

The short-term money markets are currently pricing in an 80 per cent chance of a 25 basis point hike in November. That expectation is already having a tangible price impact. Sterling has risen to a 6-year high against the US dollar in the belief the Bank will be the Àrst major central bank to raise policy rates.

Britain’s households are still mired in debt – running at 139 per cent of income as of the last quarter of 2013, according to the OfÀce for National Statistics.

That means the timing of the Àrst rise is not the focus it once was. It is the Monetary Policy Committee’s thinking on where rates should eventually settle – the point at which they neither stimulate nor restrain economic growth – that will have a far greater impact on markets, businesses and households in the next few years.

“The danger for the Bank will come if the market fails to buy into the ‘gradual and limited’ narrative.”

Since the Bank’s foundation 320 years ago, interest rates have averaged 4.8 per cent.

However as Carney has conceded, there are several reasons to believe the new normal will be “materially lower”.

That is particularly the case given the economy’s vulnerability to higher rates after years of cheap borrowing.

In a recent RBS survey, almost 80 per cent of investors said they expected policy rates to plateau between 2 and 3.99 per cent. Almost half thought rates would remain under 3 per cent.

They remain especially vulnerable to changes in Áoating rates. Figures from the Council of Mortgage Lenders show 65 per cent of mortgages are variable, rather than Àxed.

Combined with prospects for subdued growth in wages, households are likely to struggle far more after each rate hike in this cycle than during equivalent periods of past tightening.

Our economists estimate interest rates would only have to rise by 150 or 200 basis points before debt-servicing costs return to pre-crisis levels.

That means that where in the rises averaged around 34 basis quarter, this time the market ing only one 25 basis point rate three months.

past, rate points per is expecthike every

The timing of the Àrst rate hike still has relevance, however. MPC member Ian McCafferty has said that once the Bank starts to normalise policy, it will be “critically important that rises in bank rate are delivered, as far as we are able, at only a modest, gradual pace”. The sooner the Bank begins the rate hiking process the more likely it is to deliver on a lower neutral rate level and reinforce market conÀdence that it can do so.

Rates should level off at around 2.5 per cent in 2 or 3

The sooner the Àrst hike the greater the chance of a lower neutral rate BoE will keep pushing ‘limited and gradual’ message while households mired in debt Market scepticism after earlier experience of guidance is a danger for BoE As Martin Weale, a fellow MPC member,said in June, “the policy of raising bank rate gradually does imply that the Àrst rise needs to come sooner than would otherwise be the case”.

In my view, the market is entirely justiÀed in expecting an earlier move. Economists have increasingly questioned the appropriateness of emergency monetary policy given the extraordinary performance of the labour market and sustained momentum behind the economic recovery.

The danger for the Bank will come if the market fails to buy into the ‘gradual and limited’ narrative. Memories of the Àrst phase of guidance – when the Bank “achieved” its unemployment threshold more than two years ahead of its own forecast - are fresh in the mind.

Debate about a lower neutral rate is rightly moving to the forefront of policy discussion. Now the Bank must hope markets accept its rhetoric at face value and are not once bitten, twice shy.

September-October 2014

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Report Back

Networking At SPEED! C

ould you sell your business in 60 seconds? Well that was all the time allowed for participants at the latest BMCC Speed Networking event to make their pitch! Organised in conjunction with Annual Gold Sponsor DHL DH and event partner Expatriate Lifestyle, the well-attended event, held at the th InterContinental Hotel, saw some 60 members and guests arrive to pitch their business. A mixed crowd from different industries included representath tives from Etihad Airways, Archer Bahari, Invest KL, Axis REIT, McCann Erikti son, Milestone Production and many more. s Arriving early, some guests tucked into Ar a nutritious breakfast while others began the networking process straight be away.

Then the event proper got unaw derway with Andrew Diamond, BMCC de Board Director, once again assuming B the role of Chief Controller, armed t with stopwatch and whistle to make w sure that everyone kept to time. s This highly popular event format enabled guests to ena make contact with ma a large number of business people in bu quick-Ă€ re time. q Keep K a look out for f the next BMCC Speed Networking and get your pitch ready!

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September-October 2014

Report Back

September-October 2014

Report Back

Inspiring YOUNG People

T

he crowd that arrived at Publika for the recent BMCC INSPIRE: You Are The Future celebration were met with a carnival-like atmosphere and lots of people dressed in very bright pink. The occasion was the latest in the series of INSPIRE events organised by BMCC to reach out to different segments of the business community - in this case, young people.

Designed to address the current opportunities and issues faced by young professionals, the event highlighted the importance of getting Àt and staying healthy, how to

maintain a good work-life balance, and ensuring Ànancial independence. After some introductory insights from BMCC Chairman Dato’ Larry Gan around the themes of the afternoon, Guest of Honour YB Khairy Jamaluddin took to the stage to address the audience.

Fresh from the launch of Fit Malaysia a few days earlier, the Minister acknowledged, “Malaysians love sport, but we are not a sporting nation. We all love to sit and watch the matches on TV – whether it’s football, badminton or squash - chipping in our comments but for many it stops there.

Obesity, diabetes and heart disease are rampant in our society. It will require signiÀcant investment to achieve what we need to do but we

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September-October 2014

absolutely have to take action. Aside from the physical effect on our young people, if these conditions are allowed to escalate further, the cost of healthcare will far outweigh the cost of getting the nation moving.

The aim of Fit Malaysia is to get more Malaysians walking, jogging, running, biking – whatever it takes to encourage a more active lifestyle.”

The Minister later took time to visit the various booths around the event.

Cover Story EXHIBITORS British High Commission: GREAT Retail, Chevening Scholarships and UK Malaysia Alumni Team TIMEdotcom Triathlon My Sports: online sports retail hub iM4U Azlan Rudy Malik COO of IM4U, drummer and former IBM employee, spoke about the key issues facing young people today such as obtaining the right guidance and career advice, bridging the generation gap and achieving work-life balance.

Dr Nik Halmey Nik Zainal Cardiologist Gleneagles KL who spoke about how we are neglecting our health and emphasised the importance of a good work-life balance, nutritious diet and regular exercise to help maintain a healthy heart.

Steve Lumley Triathlete, Ironman, personal trainer and superÀt guy in pink.

Set up Team TIMEdotcom Triathlon team in Malaysia.

Trained Jodie Stimpson, who recently won Gold for Triathlon at the Commonwealth Games in Glasgow.

Wan Muhammad Syazwan ZulkiÁi Senior Associate, Transaction Advisory Services EY Malaysia and representing Association Of Chartered CertiÀed Accountants [ACCA], who busted a few myths about accountants and accountancy.

Nikki Palikat Award-winning songstress due to appear in the upcoming Licence To Thrill, the James Bond Musical, sang a couple of numbers from this eagerly awaited musical treat, Skyfall and Die Another Day.

Gleneagles KL: offering posture check and ambulance preview One Two Juice: a social enterprise project by Selangor Dredging Berhad Limelight: promoting Licence To Thrill

September-October 2014

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September-October 2014

Cover Story

To the untrained eye, shopping would appear to be the national pastime in Malaysia, second only to food. The proliferation of retail malls across the capital and beyond, each one claiming to be bigger, bolder, better than the last, represents a developer’s dream. And to some operators it means new ways to reach more people. But is this untrammelled expansion sustainable? How eco-friendly are these huge ediďŹ ces with what must be a massive carbon footprint?

And is retail finally moving online? We look at the evolution of a more integrated lifestyle experience and how retailers are embracing the power of digital to reach their target markets. Turn the page to read more.

l i a t e R n o i t u l Revo

September-October September-October2014 2014

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Cover Story

Shopping is GREAT F

ollowing its enormous success last year, the GREAT Retail Campaign returns once again to Malaysia’s malls. Last year over 100 stores across Malaysia were involved with 28 UK retail brands participating. The 2013 Campaign included a six-week shopping contest which attracted 35,000 entries. And with each entry requiring the shopper to spend RM250 in a UK-brand store, generated over RM7.5 million in sales.

GREAT BriƟsh Brands Accessorize - Ben Sherman - BHS - Boxfresh - Burtons Menswear - Cath Kidston - Clarks - Debenhams Dorothy Perkins - FitFlop French Sole - Hamleys Harrods - Jo Malone London - Joseph & Joseph Kitchen CraŌ - Laura Ashley Lyle & ScoƩ - M&S - MINI Miss Selfridge - Modalu ENGLAND - Morphy Richards - Neal’s Yard - Outback Radley - Reebok Royal Albert - Royal Doulton - STORM London - Superdry TM Lewin - Ted Baker TONI&GUY - TOPMAN - TOPSHOP - Wallis Warehouse - Wedgwood 16

The grand prize of a London Shopping Trip with shopping vouchers worth more than £1,000 was a big draw card with many of the participating stores reporting double digit sales growth as a result. Over 17,000 shoppers took part, with many making multiple purchases in order to submit multiple entries to the contest.

Extended 2014 Campaign The 2014 GREAT Retail Contest runs for eight weeks from 18th September to 15th November, ending on the Ànal day of KL Fashion Weekend. Some 39 UK retail brands in more than 200 stores are participating this year including some new UK brands that have recently entered the Malaysian market [see panel].

Alison Collingridge, Prosperity Promotion Manager at UKTI, says, “In addition to all the fantastic support we have received from the participating stores, once again we are very grateful that the BMCC and the British Council have come on board as partners, to provide their expertise, contacts and networks to further ensure the Campaign’s success.”

Going Regional Due to the success of last year’s campaign in Malaysia, this year the GREAT Retail campaign is going regional with GREAT Shopping Contests also being held in Singapore, Thailand, Indonesia, Philippines, Vietnam, India and Japan. And for the Àrst time the GREAT campaign will also be hitting the TV screen.

Alison explains. “In December 2013, just after our GREAT Retail campaign had ended, we were approached by UK company Fitness First with a proposition to sponsor a new reality TV show ‘Fit For Fashion’ that would be broadcast across Asia and the Middle East to an audience of over 450 million.

Fitness First was sponsoring the ‘Fitness’ element of the show as part of its international rebranding and wanted GREAT to sponsor the ‘Fashion’ element to showcase the best of British fashion as well as other exciting British brands.”

September-October 2014

“The 2013 Campaign included a six-week shopping contest which attracted 35,000 entries, generating over RM7.5 million in sales.”

The concept of the show is about taking 12 contestants from across Asia and transforming them from ‘ordinary’ to ‘extraordinary’, by building their Àtness, their fashion sense and their conÀdence. Each week the contestants have to complete a Àtness and a fashion challenge with the weakest being eliminated.

As a result of GREAT’s sponsorship, as well as Fitness First, over 20 UK brands will be showcased on the show including Clarks, Debenhams, Reebok, STORM London, Boots No. 7 makeup, Soltan, TONI&GUY, MINI and British Airways.

‘Fit For Fashion’ goes live on Fox Star World on 16th October at 9.40pm and in Malaysia the TV Show will also air on NTV7.

For more on Fit For Fashion: http://Àtforfashion.tv/ www.facebook.com/FitForFashionTV https://twitter.com/FitForFashionTV

KL Fashion Weekend 14th-16th November Nine of the episodes of the ‘Fit For Fashion’ have now been Àlmed in the beautifull setting of the YTL Tanjung Jara Resort on the east coast of Peninsular Malaysia.

The grand Ànale, when the three Ànalists face their biggest challenge to determine who will win the US$100,000 cash prize, will take part courtesy of Tourism Malaysia, during KL Fashion Weekend at 1 Utama. The event will feature British fashion brands alongside Malaysian fashion brands.

Cover Story

LONDON

Has Landed

N

ewens Tea House Inc. worldwide owners of the ‘Newens Tea House‘ brand has signed up its Àrst international franchise territory licence with BMCC Member Autodome Sdn Bhd. The deal gives Autodome the sole and exclusive licence to operate the Newens Tea House brand in Malaysia.

Operations will begin with the opening of a Newens in Kuala Lumpur’s upscale Starhill Gallery enabling discerning clientele to enjoy a quintessential English experience in between visiting British Crown Jewellers Garrard’s, or having a haircut at Mayfair’s TrueÀtt & Hill.

Fabulous Prizes Grand Prize: London Shopping Trip Sponsored by British Airways, Holiday

Newens, the world’s only makers of English teatime classic ‘Maids of Honour’ has been in the bakery business for the best part of two centuries from its traditional home in West London.

Villa, Standard Chartered and M&S Plus: • Debenhams RM2,5000 voucher

Tasty treats include light and airy scones, rich and traditional pies, quiches and sweetmeats, exquisite Ànger sandwiches, dreamy fresh cream delights and classics cakes and buns are all served with an array of delicate teas, refreshing infusions, drinking chocolates and coffees.

• Modalu ENGLAND designer handbag • MINI Weekend Drive • Fitness First gym memberships • Reebok RM1,000 vouchers

And for those looking to experience a taste of what it was like to be King of England Àve hundred years ago, there’s always the very special ‘Maids of Honour’ [pictured], a personal favourite of the larger than life monarch that was Henry VIII of England.

• STORM London watches • Radley RM1,000 vouchers • Superdry RM1,000 voucher • TM Lewin gift sets

Newens will be offering a number of unique and exclusive English themed lunches, suppers and of course traditional English Afternoon Tea and morning coffee experiences all of which will be available seven days a week in Newens’ beautiful Art Deco inspired premises providing a calm and tranquil environment.

Plus! Prizes for over 200 runners-up of GREAT-branded MINI cufÁinks and STORM London vouchers, with every

Shop. Share. Win

participating store having a winner.

Clozette has come on board once again as the digital partner for the GREAT Campaign providing Malaysian shoppers with the chance

GREAT Brand Ambassador

of winning vouchers and other priz-

GREAT Brand Ambassador Dame Zandra Rhodes [above] is also expected to return to KL to support the campaign. As well as being a celebrity guest in the Ànal episode of the ‘Fit For Fashion’ TV show, she will also be launching her new collection in collaboration with Karyaneka at KL Fashion Weekend.

Her KL Alta Moda fashion show will take place at the National Visual Arts Gallery.

es in the ‘Shop Share Win’ contest.

Participants simply need to upload a photo on www.clozette.co/great of the British products they have purchased along with the brand name and price plus the contest hashtag #shopgbmy

September-October 2014

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Cover Story

BAGS Of Style

BIG On Design

Anya Hindmarch, MBE, Founder of her eponymous brand of luxury handbags, is also UK Trade Ambassador. In this article, extracted from BMCC’s 50th Anniversary Coffee Table Book Jolly Good Lah, she talks about inspiration, hard work and promoting talent.

You were appointed as a British Trade Ambassador in 2011. What were your initial thoughts on this?

I was pleased that the British Government was putting so much energy behind trade and exports and using all the assets it has avaialable to achieve this.

What have your visits to Malaysia revealed to date?

Malaysia is a market that has changed dramatically in the ten years I have known it.

South East Asia generally is a buzzword at the moment and you can feel the energy in Malaysia. It is exciting to see the market develop and the ties with the UK are particularly strong.

The Anya Hindmarch brand was Àrst introduced to Malaysia ten years ago. How has it been so far?

Incredibly exciting. The work hasn’t Ànished yet – we have a lot more up our sleeve!

How easy or difÀcult is it to champion UK business overseas?

I think it is relatively easy given that people respect the UK for its innovation in products and services. There’s also the convenience of an easy time zone [midway betwen the East and the West] and its safe legal infrastructure.

In the tough world of luxury fashion, how do you keep coming up with your inspiration for such creative and innovative ideas?

Ideas for me are the easier part. A thousand things and people inspire me. I am obsessed with architecture, art and everything around me. I can be inspired by the smallest, unexpected detail!

How do you ensure that quality is maintained down to the last detail?

Craftsmanship is integral to the Anya Hindmarch brand and part of our DNA. The leathers we use have been made especially for us in the world’s best tanneries, while exotic skins are hand-dyed in wonderful colours to Àt our collections.

We have craftsmen on site in our New York and London stores.

How can design talent be better promoted and exported?

There is such an incredible pool of talent in the UK and the British Fashion Council has and continues to do a fantastic job helping to mentor the next generation.

What advice can you provide for fellow entrepreneurs trying to grow successful businesses?

You make mistakes every day! I still do.

You need to turn them to your advantage and learn from them.

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September-October 2014

T

wenty years ago, two architects from the UK teamed up to set about capturing some of the new projects that were on the horizon in Malaysia at the time. From small beginnings in the early days, Martin Haeger and James Lindsay have since built up a business to form HL Architecture, a successful multi-disciplinary Àrm which is currently handling some of the landmark projects around the country and beyond.

The Àrst big project for the Áedgling Àrm was the design of Ampang Point, the Àrst retail mall of its kind at the time. Operating out of a small ofÀce nearby, the duo worked to establish a name for themselves, initially in interior design.

In the late 90’s, they formed a joint venture with an Australian retail group to expand capacity. Seven years ago, a local architect came on board as the third member of the management team, which opened up the scope for HL to undertake architectural work.

Today, the Àrm employs some 80 people in a downtown KL ofÀce with an employee roll-call that reads like the United Nations. “There are 12 different nationalities on board,” says Martin. “This gives us a very diverse outlook and enables us to bring different perspectives and skills sets to every project.”

These skills sets now encompass architecture, strategic planning, interior design and identity. Over the years, the Àrm has worked with all the big developers in Malaysia including Low Yat, YTL, Tan & Tan, IGB and more. The huge wave of urban and retail development

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that has been happening in more recent times has seen the team win work on the majority of the current projects. These range from boutique neighbourhood developments to satellite city malls right up to the enormous integrated complexes that are being driven by some of the major developers.

Empire Group for example is developing Empire City, a vast project that will comprise some 3 million sq feet of space.

Projects for IOI, WCT and CapitaLand are of a similar scale. “There is huge demand from most developers to maximise the plot ratios. Aside from that trends are changing. These developments are becoming lifestyle venues where people go for more than just shopping so there are other features incorporated besides retail,” says Martin.

Projects such as OUG Mall, Tropicana City, Paradigm, NuSentral and Gurney Paragon in Penang [below] are all part of the portfolio.

A substantial body of work on refurbishment of existing buildings is also part of the track record. These include the facelift of the 30-year old Nestle building in PJ and on a very different scale the refurbishment of UE3 which included the integration of the Vivatel hotel property [above right]. Low Yat City, the Weld and ECM Libra building are others which have received the refresh treatment courtesy of HL. The reworking of Starhill Gallery is also the work of this diverse team as is the

completely revamped Royal Selangor Visitors’ Centre. Individual brand outlets such as Fitness First and Àve Louis Vuitton stores in KL and Singapore are further strings to its bow.

For some clients, the trend is thankfully moving towards incorporating a full community experience with natural environments worked into the overall concepts. As such HL has worked on Ativo and Eco Setia Mall [right], at opposite ends of the scale in terms of size but at least with green spaces.

Other assignments include the Gateway at KLIA2 where HL was asked to create the retail experience at the new air transport hub. At Subang Skypark, the team were involved in the new look of the old terminal building.

In addition to its extensive client list in Malaysia, HL has also cast its nets further aÀeld, bringing work home to the KL ofÀce for clients in Thailand, Philippines, China and Fiji.

Aside from building up the practice with his business partners, since Àrst arriving in Malaysia, Martin has invested time in obtaining his private pilot’s licence. This enables him to visit development sites by air and capture stunning bird’s eye views of the locations, much to the surprise of his clients!

For someone who was originally intending to head for Australia but never made it, he’s turned an exploratory trip to Malaysia into a pretty successful outing!

www.hlarchitecture.net

“While many developers have a clear idea of what they want, as architects and designers, we are able to a certain extent inÁuence the style of a building or development and incorporate user-friendly features.”

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BRAND Essence I

t is 20 years since BritishIndia Àrst made its debut on the local retail scene, causing a stir with its cheeky advertising and an even bigger impact with its clothing.

ways going to be an evolutionary process.

We aim to enrich what we have already accomplished and will always think of ways to make it better.

Despite the name, BritishIndia is an entirely homegrown brand, founded by Malaysian entrepreneur Pat Liew. Over the last two decades, the brand has lived through two economic downturns but has endured largely due to one thing. Quality, quality and quality.

Over time, we have reÀned cuts and technology has brought changes to production methods. Some of our items have been perfected over the course of 20 years. Our two-way stretch pants for example. Or our T-shirts for men which we have constantly sought to make more comfortable, cooling.

Three years ago, Rhoda Yap – the founder’s niece - was appointed as CEO, accepting the challenge to take the company to the next level. Her credentials are impressive.

A lawyer, and an MBA graduate of Cornell University, she worked at JP Morgan Investment Bank and then at McKinsey & Co in the US focusing on large scale transformational efforts for Fortune 100 clients, including retailers and Ànancial institutions.

What role does location play in the success or otherwise of an outlet? How do you select which retail development to locate your stores?

We met up with her at the BritishIndia design and distribution centre in Kota Damansara to Ànd out more.

BritishIndia was one of the Àrst quality clothing retailers to break onto the local scene, one that has become much more crowded. What have been the key factors for sustaining the business since then?

BritishIndia was conceived as a premium tropical lifestyle brand offering quality apparel designed for the tropics. In reality there are only a handful of premium tropical brands. Our goal is to create effortless and elegant clothing.

We match the best base fabric that we can possibly Ànd for example Italian and Irish linens, Supima cotton, with enduring values and superior workmanship. It is al-

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Fashion branding is all about location, location, location. We look at the type of clientele the landlord wishes to attract, at the tenancy mix and the tenant neighbourhood, then balance this against existing locations.

In Malaysia, we have stores in prime locations such as KLCC Suria, Pavilion, Bangsar, The Curve and Gurney Plaza. In Singapore we have stores located at Singapore’s RafÁes Hotel and Marina Bay Sands along with other foreign names. Those locations speak volumes about our standard and quality of the merchandise. BritishIndia clientele is a mixed bag of tourists and locals.

The number of lines in the collection has steadily expanded. Where does the inspiration come from?

Our designers – around 60 to 70 in total draw their inspiration from various sources around the world and from listening to our customers. When we Àrst started out we had two lines – Traveller and Classic. Then the Yoga line was added, followed by the Adventurer and Equestrian lines – all of

September-October 2014

“The brand is centred on effortless elegance and comfort. Quality is at the core of all our clothing.” them born out of a desire to provide clothing for a particular lifestyle. We have six seasons in a year so our design and production teams here in Malaysia are kept very, very busy!

How do you ensure that the quality of the design comes through in the Ànished garments?

All premium brands struggle with this, especially when production is manufactured overseas. We have developed long-term working relationships with our vendors and over time have trained and monitored them into ensuring BritishIndia standards are maintained.

Every season our QC team visits to ensure production is up to par. We also spend a large amount of time researching the latest fabrication methods and techniques to ensure our products are continuously updated.

Cover Story What was behind the decision to move into Home Accessories/Furnishing?

Our stores were originally crafted to resemble homes as a setting for our clothing. Customers loved the look we created and wanted to buy the items. That’s how the Home line started. Our creative team does the buying and sources mostly from India.

You currently have a presence in Malaysia, Singapore, Thailand and Philippines. What are the plans for future expansion?

In terms of geographical expansion we are targeting major cities with a strong retail identity across the tropical zone. We are actively seeking partners to achieve this growth.

In terms of multi-channel expansion, we have just successfully migrated to a new SAP infrastructure. Now we have all the systems in place, we will be looking at adding e-commerce.

You have been on board since 2011. What challenges have you encountered?

One of the challenges is adapting Àrst world management theory and tools to new economies. Also in consulting, 80 percent of the time is spent thinking of the solution and only 20 percent on execution. It’s completely the reverse in our business, in fact the gap is even bigger – more like 90 percent on execution.

Please tell us more about White Elephant.

White Elephant is a joint CSR project with our landlord at Publika. They provide the space and we provide the merchandise – mostly from our sample batches - all at fantastic prices. The proceeds will go to charity. It is our way of formalising our giving back efforts.

As retail trends in Asia continue to evolve, one thing looks certain. BritishIndia is on course to attract even stronger brand following and additional market share. www.britishindia.com

September-October 2014

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Migrating ONLINE In tandem with the proliferation of new shopping malls around Malaysia, another trend is slowly gaining momentum. The migration to online retail. Qusai Sarraf, CEO of international multichannel experts Ivis Group, provides some insights on what’s happening in this space.

According to Euromonitor research conducted in 2011, less than two percent of retail in Malaysia will be conducted online by 2016. What is your comment on this?

With all that has happened in Malaysia in the past 12-18 months together with anticipated growth over the next two years, this would appear to be a rather modest estimate now. This forecast probably stems from the rather outdated view that Malaysia is not ready for online retail.

AirAsia is a prime example which disproves this theory. They are a hugely successful and purely online business which shows that if you have a successful business model people will Áock to the site.

“Online retail needs to be considered as an integral part of a business and not just a bit of e-commerce added on the side.”

Malaysian consumers are waiting for retailers to take online seriously and develop value propositions of interest. Many retailers and brands are still cautious for a number of reasons: credit card fraud; they think their products aren’t suitable because people prefer to touch, feel and try on; they consider shopping to be a social activity in airconditioned malls; or they fear that online retail will cannibalise their business.

Experience shows that these concerns are outdated and somewhat disrespectful to the increasing sophistication of consumers.

Retailers can no longer hide their heads in the sand – online retail isn’t just about transactions.

Consumers will research and share about products online so retailers need to embrace and seize the opportunities that online retail plays in the customer journey.

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Since setting up in Malaysia seven years ago, what are the main developments you have witnessed?

Online has grown slowly in Malaysia. To prove it could work as a business model, we even went as far as launching our own site in 2009 selling hampers and gifts online but it was too early for the market.

Recent developments include Rocket Internet, one of the world's largest e-commerce focused venture capital Àrms, investing in Malaysia with its Zalora fashion marketplace. Whereas AirAsia had a strong offering and waited for consumers to Ànd them, Zalora is trying to create a market and is spending a lot of money on attracting consumers to its site. Rakuten has been a more conservative investment by comparison but it is already gaining traction.

Another development has been the number of attempts by various Malaysian government agencies to kickstart online retail.

They’ve run into trouble mainly because it was perceived as a purely technical issue or seen from an SME perspective and the overall, holistic view has been ignored.

There’s a lot of fear and uncertainty among retailers about e-commerce, so it’s great to work with our customer Mydin. They are visionary in terms of where they want to go with online retail in Malaysia.

Tesco.com entering Malaysia also has to be a good thing in terms of raising standards and demonstrating how a successful online business can be run in this market.

In your view, which sectors could be doing more to reap the beneÀts from online retail?

Some companies opt for B2C and some go the marketplace route. In our view, companies should use both channels and up to Àve more (B2B2C, white label, afÀliates, Áashsale and international) but the choice of channels used should always be in line with their target market, segment and brand.

September-October 2014

Marketplaces have always been attractive as they offer a shorter time to market but there are deÀnitely drawbacks from a branding perspective so we would advocate using both - there is deÀnitely a place for both, as Tesco illustrates. There is hardly any retailer that wouldn not derive beneÀt from going online. In the UK, the market is more mature so even Co-Operative funeral services are online!

What hurdles do most organisations face when migrating to online?

Online retail needs to be considered as an integral part of a business and not a bit of e-commerce added on the side. Companies need to move beyond their comfort zone and have the conÀdence and self-belief to think bigger and see how both online retail and the physical store can be transformed and integrated within their business.

Retail expertise in Malaysia is hard to Ànd and there has generally been a low level of investment in skills. Online, this is not an issue and the gap can be overcome through joint ventures with international retailers which retailers need to consider.

With yet more retail malls launching in Malaysia, how does this impact on the potential for online retail?

Retail is changing in Malaysia as in the UK. Malls will be less about shopping for goods and more about a lifestyle experience. They will be places to socialise, have a meal, enjoy spa treatments and provide play activities for kids as well as a place to connect with the brands you like. The physical store will need to be part of the brand experience rather than the brand experience in its entirety. More transactions will be done online. That won’t kill off the physical stores - just change them.

In truth, the online retail journey in Malaysia has only just begun and there is massive potential in the market.

www.ivisgroup.com

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Retail Experience On The MOVE The retail experience is more than just browsing in a shopping mall. It extends to all forms of purchasing, and increasingly with transactions being made online or via mobile. We spoke to Adam Grabarczyk, Head of Digital Banking, Standard Chartered Bank Malaysia about current trends and options available.

What level of penetration has been reached in online retail banking in Malaysia so far?

comfortable and quick banking on the go.

It is available on both Android and iOS platforms.

Android and iOS. It allows users to login with a “dummy” user ID to experience the www.À tnessÀrst.com.my look and feel of our application.

According to the latest Bank Negara Malaysia report related to Internet Banking and Mobile Banking Subscribers (end-June 2014), there are already 16.6 million internet banking subscribers. This represents 55 percent penetration of population. When it comes to mobile banking there are 5.09 million subscribers representing 16.9 percent of population and 11.8 percent of mobile subscribers.

Internet banking was also given a boost when Bank Negara lowered the Interbank Giro (IBG) fee to RM0.10 per transaction in May 2013. Standard Chartered went one step further by offering IBG transfers with no charges.

We are continuously upgrading the application user interface to the newest mobile operating systems for both Android and iOS. This month we will also add a new service for online and mobile banking which allows our customers to make instant transfers to other banks.

At Standard Chartered, registered internet banking users represent 74 percent of all our retail bank customers. Customers regularly using internet and mobile banking banking services represent 32.2 percent and 7.4 percent respectively.

What level of acceptance is there for switching to digital transactions?

Is it really what the majority of your customers want?

There is already a high level of acceptance for online banking for example bill payments and fund transfers. It is worth noting that 98 percent of all bill payment transactions are performed through online banking and only 2 percent at branches.

Customers value the convenience, speed and simplicity that our digital platforms provide. They expect the same innovation and user-friendly interface that they experience in other areas of their lives.

In fact, Standard Chartered was recently named ‘Best Consumer Internet Bank’ by Global Finance magazine in 19 markets including Malaysia. One of the criteria for this award is the growth in customers adopting digital banking.

Mobile banking in particular has grown in popularity, where we saw acceptance doubling in 2013. Customers value our mobile banking application Breeze, which was designed to provide them simple, secure,

Other factors contributing to the switch to digital include higher broadband and mobile data penetration, and enhanced security measures leading to heightened consumer conÀdence.

How do you tailor your digital solutions across your customer base?

Are there different solutions aimed at different sectors of the market?

Besides the traditional method of walking into branches, there are several alternative channels. These include iBanking (internet banking), phone banking, SMS banking and mobile banking via Breeze. All these channels are available to all customers; naturally customers will choose the channel that’s best suited to their lifestyles.

We are always looking to innovate and improve our digital platforms to keep up with technological advancements and changing consumer expectations and lifestyles.

Since Breeze was introduced, what takeup have you seen? Have any additional features been added?

Breeze was launched in Malaysia at the end of September 2010. The take-up has been highly encouraging, with over 114,000 downloads since then.

Breeze has a simple and friendly interface that enables users to see, move and manage their money, seamlessly linking with iBanking.

For those who are not our customers yet, we implemented a Demo option last year integrated with our Breeze application for

How much further will technology impact the retail banking space?

What other trends do you foresee?

We foresee the growth of mobile wallets in tandem with growth of mobile data usage and penetration of smartphones. Mobile wallets are largely driven by telcos, which use their extensive geographic reach and existing networks to Àll a gap in the market that banks can’t reach.

Mobile service providers and banks can partner to reap the beneÀts from each other’s complementary capabilities to bring new services to consumers.

With mobile wallets, clients of international banks should be able to pay an unbanked mobile wallet consumer anywhere in the world by typing in a phone number instead of a bank account.

This technology would, for example, be useful for: insurance companies to collect premiums or pay out claims; food companies to pay farm workers; development organisations for a more efÀcient distribution of aid; and logistics companies for smarter ways to collect courier fees.

We have launched mobile wallet services for corporate clients in three markets so far: Kenya, Nigeria and the Philippines.

Thailand joined the list recently and we have plans to deploy the services in 14 more markets including Malaysia – making it 18 markets in total - by the end of 2015.

www.sc.com www.rugbyworldcup.com

September-October 2014

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Below: Movable Tier & Seats Bottom:Temporary supports to steel structure

How are you differentiating yourselves?

On TOP

Of The World Dr Amita Krishna spoke to Top of the World founders in London and came away inspired. A Àne example of how British SMEs are changing the rules of the game with their entrepreneurial spirit.

KC and HV, the two young gentlemen who sat across the table from me in a small coffee shop in the suburbs of London, were charming, young, energetic, full of determination and passion. They truly made an impact as they described their Áedgling venture Top of The World.

How did the concept of TOTW come about?

The seeds were really sown when we were both at university. We wanted to create a brand that people would be proud to wear and that made a statement. How you look, how you feel, what you believe and your engrained values drive your actions. Top of the World as a phrase evokes emotion. After you get past the physical elements that make a brand what it is, it's the emotion that it creates that counts. We wanted people to feel on ‘top of the world’ using our brand as a way to facilitate that.

TOTW is primarily a lifestyle and clothing brand that develops clean, well-designed products. The brand began as an outlet to explore creativity and soon developed into a platform where we were able to share our ideas and personalities. We now aim

26 24

We Àrmly believe that it is imperative to deliver a consistent branded experience.

This covers all elements of the customer journey; from creating awareness through the touch-points, particularly our website through to delivery and aftersales. For example, every customer within the UK receives FREE tracked delivery, as standard.

We also provide tracked delivery for our international customers. Plus, every order is hand-wrapped with a personalised thank you card. It is the entire customer journey and delivering the brand promise that keeps our customers engaged and coming back for more.

to push the emotion of the brand at every touch point, through the superior quality of our garments, to the detail in our craftsmanship. Top of the World London builds the individual to succeed, and the brand encapsulates all that is necessary for the journey to reach there.

What about your vision and brand essence. How do y reality?

At Top of the World we have three core values that remain at the heart of everything we do. They all lead back to delivering that little bit more to the customer. Quality, Trust and Service.

When we began researching the type of garments we wanted to launch in our Àrst collection, we went through some 25 different samples. The quality had to be the highest that it could possibly be. From the weight of the cloth, to the Àt of the tee, we didn’t leave any stone unturned. All our products are designed, printed and processed in-house allowing us to ensure we deliver consistently high quality garments.

Passing on this quality enabled us to build up trust, trust that has enabled us to grow from strength to strength and ensures that a customer is able to establish a relationship and connect with our brand.

September-October 2014

There are some great brands out there and it was initially tough when we started.

However, we were and are very focused on our brand essence and determined to stick to our brand values. The products we offer allow the individual to build on their character, almost an extension of their personality. Feeling ‘on Top of the World’ has no single deÀnition, it’s personal to each individual. That emotion is what we try and tap into, and the brand is a platform that allows us to do that.

What challenges do you face and how do you tackle them?

When we started, as a newly set up company, it made practical sense to source and print our products externally and to focus purely on marketing and sales. However, after a lot of research and samples, we found that the quality was mediocre and the costs were high. DissatisÀed with the options that were presented to us, we decided to take on the production ourselves. In order to provide the best quality of print, we be-

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gan learning the process and printing the t-shirts ourselves, by hand, per order. To date, we still use this process.

Another aspect of the business we initially found to be a big challenge was pushing the brand out to the public. As a new company in a saturated market, this can be very daunting. However, with much help from our network and through social media, we are starting to gain traction and reach.

How about funding?

The Àrm is privately funded by us. By raising our own Ànances, we were able to make strategic decisions ourselves.

We take pride in the work that we do and the brand that we are building.

As we expand, we are seeking new sources of funding. However, we are keen to ensure that we work with other strong, like-minded individuals and teams who believe in our core values, care about customers and most importantly will buy into our philosophy.

And the future?

The future for Top of the World London is bright. We’re still a young company, and we’re very ambitious. We’re hard at work building strong relationships with creative teams to push our products to the next level, as well as sourcing the best garments for our new seasonal collections. Our international expansion has begun, building on the existing retailing partnerships we already have in place in both Australia and the UK. We’re also keen to come to Asia.

Anything else…

We’ve recently embarked on several small projects that have enabled us to expand into different markets. One of these projects focuses around the fact that as a company, we believe it is our responsibility to give back to society.

We have pledged to donate for a limited time a percentage of every sale towards the organisation charity:water, which works with communities in developing countries to provide clean, safe water.

And last but not least, we are offering a 10 percent discount to BMCC readers!

Valid until until 5th December 2014.

Promo code ‘BMCCTOTW’.

Email: kc@totwlondon.com hv@totwlondon.com

www.totwlondon.com

Life’s LUXURIES Antoine Bakhache knows a thing or two about the Àner things in life. As Managing Director of Bakhache Luxuries, he has carved a niche in the local market by bringing well-loved and sought after brands into the country. Among these are Mouawad, ChristoÁe, TrueÀtt & Hill and Maison Kurkdjian.

MOUAWAD: Family-owned designer, manufacturer and purveyor of exclusive jewellery and timepiece collections, ranging from boutique items to objets d’art through to haute joaillerie masterpieces. Led by 4th generation Co-Guardians, Fred, Alain & Pascal Mouawad, Mouawad retains its eminent position as jewellers to royalty, high society, celebrities and those that appreciate the Ànest standards of craftsmanship.

The brand was Àrst introduced to Malaysian clientele more than 20 years ago. Indeed, Bakhache’s tie to Mouawad is more than just a business affair. The fourth and current generation of the Mouawad family are Bakhache’s cousins on his mother’s side.

Mouawad Boutique: Indulge Floor, Starhill Gallery (+603 2144 4669). Private viewings also available at The Mouawad House, Bangsar. Contact Elyse at +603 2095 5755.

MAISON FRANCIS KURKDJIAN: The most recent addition to the Bakhache luxury collection. One of the world’s most celebrated contemporary perfumiers, Francis Kurkdjian co-founded his luxury fragrance house Maison Francis Kurkdjian with business partner Marc Chaya in 2009 in Paris.

Today, is among the most creative luxury brands in the world and carries a collection of fragrances for women and men, as well as home fragrances and accessories.

The latest addition to the fragrance wardrobe is Pluriel, available in two versions, Masculin EdT and Feminin EdP. Feminin: based on a grand Áoral bouquet that unfolds from Florentine iris to violet, from Grasse rose to Egyptian jasmine, from lilyof-the-valley to orange blossom. Masculin: features a fougere accord, set off by the depth of lavender absolute from Provence and a soft leathery accord built on Eastern red cedar, Indonesian patchouli and vetiver.

The La Classique [above] sees timeless elegance matched with Swiss watchmaking expertise. Crafted from Rose Gold and Steel, available in four versions, two for men and two for women. The presence of diamonds, set in the bezel, lugs and even the numerals, brings the Mouawad touch of luxurious elegance to the fore.

TRUEFITT & HILL: the oldest barbershop in the world, and recognised as the Ànest gentlemen’s hairdresser and perfumer in London. Provides only the Ànest in grooming products and services. TrueÀtt & Hill now has four outlets in Kuala Lumpur located at Bangsar Shopping Centre, Majestic Hotel, JW Marriott and Grand Hyatt.

The Ultimate Shaving Starter Kit •

Any Edwardian Mach 3 Razor

•

Any Wellington Badger hair brush

•

Ultimate comfort pre-shave oil

•

Any T&H Shave cream bowl

Special discount price for BMCC members.

Available at: Maison Francis Kurkdjian (MFK) Boutique Pavilion KL, Grand Hyatt KL and the perfume boutique, Isetan KLCC Suria.

Signature eau de colognes, toilettes and parfums, as well as aromatic paper strips, scented bubble-blowing solution, fragrant laundry detergent, scented candles and leather bracelets imbued with perfume.

September-October 2014

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I

t’s a well-known fact that most creative people draw their inspiration from life around them and its many experiences. Xavier Mah, founder of couture footwear company Xalf Design is no exception. For his latest collection, it was Academy Award-winning Àlm, Out of Africa, starring Robert Redford and Meryl Streep that captured the imagination of the design team. Wide open plains, romantic adventures and stylish outÀts.

Out Of AFRICA

“We watched the romantic drama numerous times,” said Xavier, just fresh from launching the Wau collection for Hari Raya. “We just got caught up in the moment and were inspired by the spotless performances from the star-studded cast and the sense of wild adventure. Our new collection is a vibrant fusion of wanderlust and cosmopolitan romance, perfect for those higher-energy social occasions.”

Generous application of faux leopard, tiger, zebra and python prints and minimum 3.5-inch heels make a statement from the get-go.

Add the Ànishing touches with a pair of oversized shades, a slinky dress and red lipstick. Touches of colour blocking fuse inspiration from the wilderness with spashes of modern urbanism.

“Of course, not all of us can just leave everything behind and journey to the great unknown,” explains Xavier. “But it doesn’t hurt to have a hint of what is possible if we’re allowed to follow our dreams.”

Tel: +603 2298 7200 Email: xavier@xaviermah.my

Belle Pride [Above]: Maroon patent leather 4-inch pump with zebra print fur. Ideal for the transition from business to social.

Cougar Town [Above Left]: The perfect companion for that little black dress. 3.5-inch peep toe that highlights patent leather, gold zip piping and ankle strap.

The Sojourn [Left]: Full-on leather print with hints of turquoise and gold piping on a 4-inch heel.

Man-Eater [Right]: Hunting for big game made all the more possible with a 3-inch peep toe wedge that cradles the foot nicely in python skin detailing.

Call of the Wild [Left]: Time to paint the town red with this 4-inch blackand-red beauty zebra print toe cap, red leather mid-section and black leather heel.

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September-October 2014

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Raising The FLAG T

he retail sector is a signiÀcant component of any national economy. Malaysia is no exception. According to the Malaysia Retail Industry Report 2013, the industry expanded by 4.5 percent to RM91.7bil in total turnover for the year.

Recognising this importance, ICAEW [Institute of Chartered Accountants for England & Wales] has published Audit Insights: Retail Report 2014 which raises speciÀc issues and concerns that auditors are aware of in the 2014 UK retail landscape and that will have resonance with retailers in Malaysia.

When the Àrst Audit Insights: Retail report was published in January 2013, auditors raised three Áags to indicate areas of potential concern in the sector. All three remain relevant to the current retail market.

IT systems & Data Management To the surprise and frustration of executive directors entering the sector, many retailers’ IT systems are underdeveloped.

Over the past few years, the rise of digital sales channels has revealed the value of customer data management and analysis and spurred some retailers to improve their systems.

Investment in IT and data management may not be easy in the current economic environment, but holding back is likely to prove a false economy in the long run. The practical impact of underdeveloped systems includes increased difÀculty in understanding proÀt drivers by channel, in meeting the challenges posed by global supply chains, and in managing working capital across the business.

While some businesses make the choice to invest in systems, even in times of uncertainty, most retailers have not done so. This has ongoing implications for shaping and understanding the business model.

Property Portfolios The changing retail landscape is driving changes in retailers’ store strategy to align with changing consumer behaviour. The purpose of store use is increasingly Áexible.

Many retailers have not yet taken decisive action to address their property portfolios and until this happens auditors can expect to see onerous lease provisions, dilapidation provisions and Àxed asset impairments remain common features of the retail audit. When considering the value of the property portfolio to their business, retail-

ers face a challenge in terms of understanding the value of store sales contrasted and combined with the value of online sales.

Key Performance Indicators Like-for-like sales Àgures, the most prominent key performance indicator for the sector, are not comparable on a consistent basis and, in current market conditions, have a reduced correlation to bottom line proÀtability. Greater transparency around the method used to calculate like-for-like sales, for example disclosure of calculation methods alongside the results, would beneÀt retailers, investors and consumers alike.

Concern about ethical issues, in particular climate change and resource management, is likely to drive regulation that requires increasing levels of sustainability reporting.

Regulators may not be aware of the difÀculties posed by ageing data management systems, and requirements may be challenging for retailers who have not historically collected sustainability data.

Transparency, key performance indicators and ethical behaviour continue to be areas of concern, especially with the ongoing problem of overemphasis on like-for-like sales Àgures, and the increasing pressure for transparency in reporting.

Understanding Changing Retail

Mark Billington, Regional Director, ICAEW South East Asia, discusses the changing business models of retailers and examines new challenges and recommendations. mean a charge for impairment in the Ànancial statements.

Trust, Transparency & Reporting Transparency of information, in the form of clarity and consistency in results and reports, is increasingly in demand both from regulators and markets. In order to maintain trust in their reporting, and certainly before signing off the annual report, retailers should consider: is the story told by my key performance indicators the same as the story told by narrative disclosures, and are both consistent with the results and trends emerging from the Ànancial statements?

Retailers are changing their business models to adapt to a changing landscape, and are challenged by the fact that sales and returns arise across a number of different channels. There is increasing ambiguity around the source of revenue generation.

This has implications for staff incentives, landlord and franchise negotiations, investment decisions, and shareholder reporting.

The key performance indicators used in the retail sector remain problematic. No action has yet been taken to challenge the weight given to like-for-like sales Àgures, to improve their consistency, or to provide contextual information about proÀtability.

In addition, retailers will need to consider what the most appropriate KPIs will be in the new omni-channel world.

A lack of investment in IT and data management was identiÀed as a difÀculty for retailers which restricted their access to the most relevant sales data to support decision-making. The most successful retailers were those with access to real-time, relevant data, but the unfortunate majority were still attempting to tackle the challenge of multi-dimensional reporting that their changing business models bring.

This might be addressed with industry bodies working with retailers to develop standard methods of calculation for a range of retail key performance indicators, including like-for-like sales Àgures.

Ambiguity around revenue generation and a lack of investment in IT together contribute to a particular challenge when retailers seek to understand whether an investment made in any given segment of the business is recoverable. Reduced cash Áows could

To view the full report go to: www.icaew. com/~/media/Files/Technical/Audit-andassurance/audit-insights-retail-2014.pdf The Audit Insights report is part of a wider initiative by ICAEW where auditors share their insights with the wider public into a speciÀc sector or certain issue based on the unique access they have to companies and their Ànancial information. Other reports have focussed on manufacturing, cybersecurity and banking.

September-October 2014

27

Cover Story

Staying FRESH Electric DREAMS T

he world is going electric. As fuel costs increase and energy reserves deplete globally, there is an evergrowing need for greener, cleaner and more affordable alternatives to fossil fuel. Enter electric technology – which, in transportation, many consider to be the future. Although the switch to electric vehicles is new in Malaysia, it is set to revolutionise the automotive industry of the nation.

Intent on being at the forefront of this movement, Ecolectric Bikkz Sdn Bhd has introduced affordable, low maintenance electric motorcycles under the ZESPARii brand. Patented green technology helps reduce pollution while providing savings in running costs.

Having the right attire for this cool urban travel experience is key. Enter ‘ii by ZESPARii’, a clothing line that marries style with function and Àts perfectly into the lifestyle of the streetsmart.

The new line aims to bridge the gap between formal wear and stereotyped biker clothing. Timeless, functional, stylish and easy to match, it isn’t just biking apparel, it’s smart streetwear that enables the transition from ofÀce to to street to a fun evening out with friends.

The initial range includes oxford cotton shirts, chinos, polo t-shirts and bermudas for men and women, as well as caps and scarves to mix and match to build a varied wardrobe that is affordable, comfortable and stylish.

As part of its vision for a greener and more efÀcient future, Zesparii operates primarily via its web store, leaving a much smaller carbon footprint compared to conventional retailing. Cost savings are also achieved, which are passed on to customers.

The ii by ZESPARii range is aimed at individuals and corporations alike. Customised corporate orders are available.

www.zesparii.com 28

September-October 2014

A

s a tropical country, Malaysia is one of the major producers of exotic fruits. This commodity contributes in part to the economic growth of the country. Ironically, local distributors face severe challenges in their pledge to ensure that fruits and vegetables are fresh and edible when they reach consumers. In reality, distributors incur signiÀcant losses as the produce moves through the supply chain.

Secondly, the increase in public awareness over food safety has put the heavy application of synthetic chemicals under scrutiny, leading to a signiÀcant move among consumers to choose other options. Concern over fungicides is now at the top of the list alongside a hike in prices.

Despite advances in technology, 25 percent of global food losses happen as a result of fresh commodities spoiling. This is an alarming situation especially with population numbers on the increase, particularly in Malaysia, causing a knock-on effect which will affect the supply and demand equilibrium.

Considering the economic impact of fruit growing and production in the international market, appropriate measures are urgently required.

To address this, researchers at the Centre of Excellence for Postharvest Biotechnology (CEPB) at The University of Nottingham Malaysia Campus are developing economically viable and eco-friendly technologies to reduce post-harvest losses and deliver safe and highly nutritious fresh fruits to consumers.

In collaboration with MedKlinn International, CEPB discovered that ‘ozone’ fu-

migation can be used to extend the shelflife of fresh or cut fruits. It does this by inhibiting the growth of micro-organisms and removing pesticide and fungicide residues on the surface of fresh commodities.

The application of ‘ozone has already received commercial interest in the food industry due to its effectiveness.

Professor Asgar Ali, of University of Nottingham in Malaysia, says, “It is saddening that the current practices are too dependent on the use of synthetic chemicals with little consideration for health implications on consumers. We were therefore delighted when we discovered that the shelf life of ozone-fumigated papaya was extended to up to 14 days without affecting quality. This breakthrough will be able to provide an alternative to the growers and maximise their proÀts.

“Our research team has also successfully applied the technology to fresh-cut fruits and vegetables. The concept of this technology has been successfully proven, but great challenges may be faced to replace the current traditional practices. Studies to develop alternatives to synthetic chemicals should not stop, bearing in mind the economic and social impact on the country.”

Professor Asgar is currently a Professor in Postharvest Physiology & Technology at University of Nottingham Malaysia Campus and the founding director of the 'Centre of Excellence for Postharvest Biotechnology', a research group which deals with postharvest physiology & technology, handling & storage and processing of fresh fruits and vegetables.

E: asgar.ali@nottingham.edu.my

September-October 2014

New Members

A warm welcome to our new members!

McCann Erickson (M) Sdn Bhd Part of McCANN WORLDGROUP, founded in USA in 1912, and now a leading integrated marketing solutions global network comprising best-in-class disciplines across advertising, digital & customer relationship management, promotions & event marketing, medical & healthcare, media management, PR and brand consulting & design. Established in Malaysia since 1995, and has ranked consistently in top 5 agencies in terms of revenue, awards and market reputation over last decade. Portfolio includes major multinational and local client brands across product categories, incuding L'Oréal, Maybelline, Nestlé, Mondelez (Kraft), Mastercard, OCBC, Zurich Insurance, Darlie (Hawley & Hazel), Sime Darby, SP Setia and Petronas.

5-01 & 5-02 Wisma LYL No. 12, Jalan 51A/223, 46100 Petaling Jaya, Selangor.

Tel: +603 7841 2898 Fax: +603 7841 2899 Email: michael.constantine@mccann.com Web: www.mccannworldgroup.com Michael Constantine - President

Reed Specialist Sdn Bhd Part of REED family of companies established in 1960 and now one of the largest private recruitment and HR services companies in the world, incorporating over 20 specialist recruitment divisions, a dedicated end-to-end recruitment process outsourcing service. KL-based team provides specialist recruitment services in Banking, Sales & Marketing, Retail and Technology sectors, across the full recruitment life cycle, from candidate attraction to relocation management and post-placement support.

Level 9, Menara Binjai, No. 2, Jalan Binjai, 50450 Kuala Lumpur.

Tel: +603 2174 9005 Email: Esther.Loo@reedglobal.com Web: www.reedglobal.com.my Owen Terry - Digital & Social Marketing Manager

New all-business class Doha to London

Tenby Schools Malaysia Founded in 1960 with setting up of a kindergarten to serve the needs of expatriate children in Ipoh, Perak. Developed a reputation for delivering quality education based on British system, and grew to become Tenby International School, which later expanded to include a private Malaysian school, Sekolah Tenby.

With a growing student population, has become a rapidly expanding group of international and Malaysian private schools with operations in Penang, Shah Alam, Miri, and Johor Bahru.

Future plans include two new schools in Semenyih and Rawang, expected to open in 2016.

A-G-1, No. 1 Persiaran Greentown 2, Greentown Business Centre, 30450 Ipoh, Perak.

Tel: +605 242 5933 Fax: +605-243 7736 Email: info@tenby.edu.my www.tenby.edu.my Alister Bartholomew – CEO

My Performing Arts Agency Mmber of the International Society of Performing Arts, privately owned arts agency with the aim of supporting the continuing development of artistic and cultural efforts in Malaysia, through mutually beneÀcial collaborative partnerships between public and private sectors and the performing arts industry.

Notable platforms include: The Royal Arts Gala, The Royal Arts Gala Fund, Borak Arts Series Conference, Karnival Seni Kreatif Kita and others.

B2-06-13A, Solaris Dutamas, No 1, Jalan Dutamas 1, 50480 Kuala Lumpur.

Tel: +603 6207 9566 Fax: +603 6205 3870 Email: izan@mypaa.com.my www.mypaa.com.my www.facebook.com/MyPerformingArtsAgency Izan Satrina Mohd Sallehuddin – Founder & Director

Alexander Proudfoot Part of LSE-listed Management Consultancy Group, providing consultancy in operational optimisation and implementation. In operation for over 60 years, with a track record of delivery of thousands of projects, across all sectors, and all facets of business. Focusing on process optimisation, management operating systems and behaviours, as well as disciplined implementation. Portfolio of over 130 projects in South East Asia, predominantly in Natural Resources, Banking, Finance & Insurance, Transport/Logistics and Manufacturing Sectors with scope ranging from holistic, ‘sales to cash’, to functionally speciÀc projects focusing on areas such as sales effectiveness, procurement, supply chain, working capital and maintenance.

Level 16, 1 Sentral, Jalan Stesen Sentral 5, KL Sentral, 50470 Kuala Lumpur.

Tel: +603 2092 9324 Fax: +603 2092 9201 Email: sfarahar@alexanderproudfoot.com Web: www.alexanderproudfoot.com Simon Farahar - Executive Vice President, South East Asia

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September-October 2014

New Members

Renoir Consulting (Malaysia) Sdn Bhd Founded in the UK in 1994 and established in Malaysia since 1996. Leader in implementation consulting with reputation for delivery of predictable, signiÀcant, rapid and sustainable change. Team of consultants with breadth of expertise in ensuring solutions are implemented effectively across a wide range of industry sectors, cultures and businesses. Offering ability to cross-pollinate best practice across multiple industries from around the world.

Level 16, 1 Sentral, Jalan Stesen Sentral 5, KL Sentral, 50470 Kuala Lumpur.

Tel: +603 2092 9501 Email renoir.ofÀce@renoirgroup.com Web: www.renoirgroup.com Kevin McCartney – CEO South Asia

Global Engineering Projects Recruitment company specialising in Repatriation of Engineering personnel to the South East Asia region.

Operating in Oil & Gas, Aerospace & Defence, Marine & Dredging and Construction sectors. Utilising the latest technology, has reengineered the routes to candidates and delivers solutions not previously seen in the Engineering sector. Representing candidates from all areas of Engineering from Legal Counsel to Head of HSE and from Mechanical Engineer to a Ship's Captain.

Salford Innovation Forum, Salford University, 51 Frederick Road, Salford M6 6FP, UK. Tel: +44 161 416 6000 Email: craig.slater@geprojects.co.uk Web: www.geprojects.co.uk Craig Slater - Managing Director New all-business class Doha to London

FIF Digital Sdn Bhd Founded in 2008, and based in Kuala Lumpur, provides brand-centric visual communication solutions in the areas of Branding & Design, Digital (Multimedia), Advertising, Experience Engineering, Strategic Planning and Event Creative and Support. Portfolio of clients in multiple sectors including: automotive [AUDI], airlines [MAS], property development [Sime Darby, UEM Sunrise, UDA Land], education [RafÁes University, Universiti Sains Malaysia], technology [Sapura] and government [MCMC, Putrajaya Holdings].

19-3 Wangsa Link, Jalan Wangsa Delima 13, Wangsa Maju, 53300 Kuala Lumpur.

Tel: +603 4149 8193 Fax: +603 4149 8349 Email: zainul@Àf.my david.swinburne@Àf.my Web: www.Àf.my Raja Zainul Shah - CEO [pictured] David Swinburne - Business Development

The Puzzle Studio Established in 2008, has been active in providing professional photography services and solutions for a variety of events - from corporate functions to private celebrations, product launches and conferences.

With many years’ experience and an extensive portfolio, track record includes photography coverage of numerous events for major clients including BMW, Audi, Subaru, Nissan, Kampachi, Nestle, Adidas, AirAsia, AIA, Great Eastern, Star Planet, GlaxoSmithKline and many more. Also provides added value services such as instant photo printing, as well as photo kiosks for events.

42-4-11,Teratai Mewah Apt, Jalan Langkawi, 53000 Kuala Lumpur.

Tel +6012 676 0279 +603 4031 7372 Email: puzzle.weihong@gmail.com www.thepuzzlestudio.com.my Chong Wei Hong - Director

Luther Corporate Services Sdn Bhd Provision of end-to-end services across all stages of the business lifecycle including company formation, setting up of branches/representative ofÀces, accounting, payroll, personnel and employee beneÀts. AfÀliated with Luther Corporate Services Pte Ltd, subsidiary of Luther LLP, a law Àrm in Singapore with some 40 lawyers and expertise in a range of corporate and commercial legal work, as well as structuring of investments within SE Asia and the wider Asean region. Part of Luther Germany, a full service law Àrm which has with a network ofÀces in Germany, Brussels, Budapest, Istanbul, Luxembourg, Shanghai and Singapore.

Peti #11, Level 4, East Block, Wisma Selangor Dredging, 142B, Jalan Ampang, 50450 Kuala Lumpur.

Tel: +603 2166 0085 Fax: +603 2166 008 Email: Johannes.Mirecki@luther-services.com www.luther-services.com Johannes Mirecki - Managing Director

September-October 2014

31

Members News Major Contract Award For J+S For Navy Combat Ships J+S Ltd has been awarded a major multimillion pound contract to supply its Torpedo Launcher System (TLS) for the new Royal Malaysian Navy Littoral Combat Ships being constructed by Boustead Naval Shipyard in Malaysia. J+S provides independent engineering solutions and in-service support for the naval, marine renewable and oil & gas sectors.

The substantial contract is for a Triple Tube Torpedo Launcher System with associated Weapons Handling and Storage equipment across each of the six platforms. The TLS can be conÀgured to launch a wide range of torpedoes and will provide a rapid reaction defence system against underwater threats. Delivery of the Àrst system is scheduled for 2017 with the Ànal system due for delivery in 2021.

Andy Toms, Managing Director of J+S Ltd, said: “This major contract is a big step forward in our plans to establish Malaysia as a hub for business in the ASEAN market. We are looking forward to working in collaboration with Contraves Advanced Devices Sdn Bhd (CAD) to deliver a successful programme of work. We have already engaged with a number of local companies for the supply and manufacture of goods and services relating to this contract.”

Grand Deluxe Room Unveiled

By Grand Millennium KL Award-winning Grand Millennium Kuala Lumpur, located in the heart of the city’s fashionable Bukit Bintang area, has unveiled its Grand Deluxe room, a sleek, contemporary new environment, featuring the latest in upmarket accommodation. Stylish design, spacious layout and elegant furnishings are matched by Áoor to ceiling views of downtown city skylines. The landmark Petronas Twin Towers are just a short stroll away via the air-conditioned walkway from Pavilion Shopping Centre, located right next to the hotel, and which has revolutionised pedestrian access in the city centre.

The Grand Deluxe offers thoughtfully presented facilities including functional work stations with multi-purpose adapter connections, relaxing bathrooms with separate bathtub and high pressure shower rooms, as well as various practical beneÀts including hi-speed WIFI; free breakfast daily; free Mini Bar on selected items; free laundry allocation; and late check-out.

A range of all-day dining options, from authentic Malaysian and international to Cantonese-inspired cuisine at Lai Ching Yuen, outdoor resort-style swimming pool, well-equipped gym and Pevonia Spa as well as 15,000 sq feet of event space complete the picture. www.millenniumhotels.com

J+S recently opened an ofÀce in Kuala Lumpur that will serve as a hub for its further development in the South East Asian market. www.jands.co.uk

Mongoose Publishing Launches New Title Adding Women’s Health To Local Portfolio

Record Numbers At Private Schools Fair As Mint Launches New Education Publication The third Private & International School Fair held at Mid Valley Exhibition Centre in July attracted a large crowd of more than 15,000 parents. Organised by Mint Communications Sdn Bhd, the fair showcased more than 40 international schools, pre-schools and learning centres. Visitors were seen speaking with representatives about educational matters such as curricula, facilities and fees. Talks addressing the differences in international curricula as well as considerations for choosing a school also took place over the two-day event. Mint Communications also used the occasion to launch the new edition of its ofÀcial publication, Education Destination Malaysia: Guide to International & Private Schools. The next Private & International School Fair will be held from 8th-9th November also at Mid Valley Exhibition Centre.

Mongoose Publishing has added a further title to its growing portfolio with the launch of the Malaysian edition of Women’s Health, the world’s fastest-growing Àtness and lifestyle magazine for women. Graham Paling, Group CEO of Mongoose Publishing, said, “Following the success of Men’s Health Malaysia, this new addition to our portfolio is the deÀning voice on women’s health and style, reÁecting the readers’ conÀdence, aspirations and priorities.” The inaugural issue will be published in March 2015.

Renowned for its award-winning editorial content, Mongoose also publishes Time Out KL, Esquire Malaysia, Expatriate Lifestyle and ELLE Malaysia. www.mongooseasia.com

Zerin Appointed As Exclusive Agent For Top Commercial & Residential Developments Zerin Properties has been appointed as exclusive marketing agents for Wisma E&C in Damansara Heights. This iconic building is currently being refurbished and is in the process of obtaining MSC-status. Zerin Properties will be working closely with the building owners to roll-out its new look and feel while maintaining its classic style. The Àrm has also been appointed as marketing agent for the PRIMA VILLA development, situated at the edge of Taman Danau Desa. Prima Villa is a low density gated and guarded development with just 34 properties overlooking the lake. www.zerinproperties.com

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September-October 2014

Members News International SOS TravelWatch

Low Engagement Among Malaysians

For Security Intelligence & Travel Advice on India

Highlighted In Archer Bahari Survey

International SOS and Control Risks has launched TravelWatch-India, a subscription-based, specialised intelligence and advice service for organisations with exposure in India.

An International Employee Engagement Survey conducted by Archer Bahari Employee Relations Consulting in July has revealed some startling results. The purpose of the survey was to obtain a comprehensive analysis of the positive and negative issues affecting employee engagement as well as the underlying causes. Over 1,100 respondents took part with 94 percent currently based in Malaysia. Just over 40 percent of the respondents are currently in non-management positions.

Mick Sharp, COO, International SOS and Control Risks, said, “While India presents signiÀcant opportunities for businesses, it remains a very complex operating environment.

From a travel security perspective, business travellers and expatriates across India are exposed to varying degrees of risk from crime, terrorism and social/political unrest.”

Subscribers to TravelWatch India receive access to: Daily email alerts on incidents in India that are likely to have an impact on personnel in-country; 24/7 SMS alerts on major travel security incidents; Weekly forecasts of likely Áashpoints/developments; Monthly Spotlight reports on a key security issue or location; Quarterly verbal online brieÀngs on a key topic; Access to a dedicated India security specialist for location and itinerary-speciÀc travel advice.

International SOS employs over 200 full-time staff operating out of three ofÀces in Bangalore, New Delhi and Mumbai. A 24-hour assistance centre in New Delhi provides bilingual (English/Hindi) assistance to members. An accredited nationwide network of medical and related service providers enables International SOS to refer, admit and monitor patients on a cashless basis at all centres of medical excellence across India. www.internationalsos.com

The results highlight that weak leadership, poor internal communication, lack of work recognition programmes and career opportunities, as well as salaries not based on achievements, are some of the main reasons behind the high level of staff turnover in Malaysia. The most alarming result is that 90 percent of Malaysians would leave the country for a job overseas if opportunity were to arise.

Ana Garcia De Baranano- VP Archer Bahari Employee Relations Consulting, says, “Looking at the results, currently most are somewhere between level 3 (turned off) and level 4 (not engaged). Most Malaysians are only happy at work sometimes, mainly and only when they feel valued, have inspiring leaders and see career development opportunities. Although they show a positive predisposition towards the organisation, they cannot be considered engaged because they are not committed.

“On the positive side, 46 percent of Malaysian employees really like their job, with 84 percent seeing their work in the Ànal product, giving them a sense of purpose and increased engagement. Over 80 percent feel proud to work for their company.”

Archer Bahari Employee Relations consulting specialises in helping companies to understand their employees and identify weaknesses in the organisation that lead to a low Employee Engagement Ranking and high staff turnover.

E: ana.garcia@archerbahari.com www.archerbahari.com

ISP Wizard Of Oz Production Winter Wonderland Collection

Delights Local Audience

From Insight Vacations

A cast of over 100, including students from Year 5 to Year 10 of The International School @ ParkCity, took part in the end-ofyear production 'The Wizard of OZ' (Young Performers Edition) directed by Drama & Dance Teacher Ms Judy. The ISP community, friends and visitors were entertained with an impressive display of acting, singing, dancing, music, visual arts and choreography. The students were praised for their courage, passion and talent and demonstrating that “Somewhere Over the Rainbow, dreams do come true!”

The new Insight Vacations 2014/15 Autumn Winter & Spring Europe collection offers 34 choices of vacation, across Britain, the Eastern Mediterranean and the Christmas Markets.

The new programme takes guests to some of the best destinations for the Christmas season where the annual festivities have been celebrated since the turn of the 10th century. Featured itineraries include: 9-Day Alpine Christmas Markets itinerary from Munich to Zurich; 7-Day Magical Switzerland itinerary from Zurich to Geneva; 10-Day Journey from Rome taking in the best of Europe, covering Florence, Venice, Lucerne and Paris, ending in London.

Insight’s ‘Signature Inclusions’ will be present on all itineraries with guests able to enjoy ‘Signature Experiences’, ‘Signature Dining’ and ‘Signature Hotels’, with unique venues and experiences away from the crowds.

Early Payment Discount for bookings paid in full by 31 October 2014. Special offer: One-way airport transfer to/from KLIA (within Klang Valley), exclusively for BMCC members. www.insightvacations.com

September-October 2014

33

In The Spotlight

Centred On EXCELLENCE innovative bone and joint care continues to be the foundation of the Centre. The Orthopaedic & Sports Centre has built on its successful track record to establish one of the most highly regarded orthopaedic and joint disease research and treatment programmes locally and internationally.

Specialities include: Cartilage Repair, Foot & Ankle, Hand & Upper Extremity, Spine, Joint Replacement, Orthopaedic Oncology and Orthopaedic Trauma.

Cardiology The old adage that prevention is better than cure is never more relevant than when it comes to heart conditions. In the event that

H

Orthopaedic (Trauma, Joint Replacement & Spine) Whether a young athlete with a sports injury or someone suffering from arthritis, receiving the correct diagnosis, treatment and rehabilitation are critical for a fast and full recovery and improved mobility.

The pioneering team at GKL are trained in various sub-specialities, enabling them to do everything possible for patients while helping to develop and apply the most advanced treatments for bone and joint diseases and conditions. Comprehensive and

34

The Centre for Women & Children’s is a hub for supporting women’s and children’s individual healthcare needs including Obstetricians & Gynaecologists (O&G) and primary care doctors. The Centre comprises 13 O&G specialists, some of whom are specialists in the Àeld of infertility treatments.

Many hospitals these days offer some sort of health screening packages. At GKL, patients have several options to select from at the Health Screening Centre. A range of Women’s Wellness Programmes are comprehensive and grouped according to age and requirements. Similar programmes are available for men.

A vaccine centre is also available where patients can obtain vaccinations for HPV, and for travellers, Áu and hepatitis shots.

“No matter what the condition, receiving the correct diagnosis and specialist care are fundamental to ensuring the proper treatment plan is put in place in the hope of a fast and full recovery.”

eart disease, cancer, neurological diseases, arthritis. All of these conditions are on the increase in Malaysia, affecting all sectors of society and across all age groups. No matter what the condition or illness, receiving the correct diagnosis and specialist care are fundamental to ensuring the proper treatment plan is put in place in the hope of a fast and full recovery.

Established 18 years ago in Malaysia, Gleneagles Kuala Lumpur (GKL) has since evolved into a leading medical service provider that focuses on holistic care from its various Centres of Excellence. The development of these specialist Centres has enabled GKL to grow core expertise in speciÀc treatment areas and so become a leading authority in these areas.

Women & Children

a heart attack does occur, speed and expert care are of the essence.

Gleneagles Kuala Lumpur Cardiac Centre is an advanced cardiovascular facility, equipped with the latest technology and equipment, and a team of experts in their respective Àelds. Innovative and comprehensive care is provided for patients with complex diseases of the heart, blood vessels, and circulatory system.

The work of the Centre is supported by prevention programmes, diagnosis, and treatment provided directly to patients. It has the latest equipment for investigative and surgical procedures for cardiac care.

There is also a 24-hour standby cardiac catherisation laboratory as well as the Stemi programme which enables rapid catherisation in the event of a heart attack.

September-October 2014

Neurology Centre

(Brain & Spine)

The Neurosciences Centre of Excellence offers innovative and advanced treatments and therapies for all diseases of the nervous system. The clinical team, a large and specialised team available in Kuala Lumpur, includes neurologists, neurosurgeons, psychiatrists and radiologists.

Oncology Gleneagles Kuala Lumpur’s Oncology Centre was created to provide an adapted service with a clinical team that has a unique combination of resources to Àght and defeat cancer. Through its specialised treatment, the Centre offers the most advanced treatment with the compassion and care that makes all the difference.

Currently the Neuroscience and Oncology Centres are complemented by the latest

In The Spotlight

Getting On BOARD A lice Smith School has welcomed two new members to its team of professionals in recent weeks.

qualiÀcations and experience to provide a British education in an international setting.

Roger Schultz [left] has become the new Head of School as of September 2014 and Sarah Howling [below] has joined as the new Secondary Campus Principal.

The Head of School is the learning leader and Chief Executive OfÀcer of the School, and provides leadership and management to promote consistent excellence and foster continuous improvement of the School.

Roger Àrst joined the School as Secondary Principal in September 2010. Prior to joining the Alice Smith School, he was Head of Secondary at the Taipei European School for 11 years, Deputy Principal at the International School Brunei and Deputy Principal at Gin Gin State High School in Queensland, Australia.

Sarah, who is new to Kuala Lumpur, was previously Head of Secondary at St Andrew’s Scots School, Buenos Aires and also Senior Vice Principal, King George V School in Hong Kong. This followed senior teaching posts in Dubai, Bermuda and the UK.

www.alicesmith.edu.my

He Àrst started out in education as a secondary mathematics and science teacher in Queensland in 1980.

The School’s search for a new Head attracted a strong Àeld of 27 candidates from across the globe, all with the requisite

“

Continued from Page 34 technology of its kind; Gamma Knife Leksell Perfexion. It is the Àrst in Malaysia, it is poised to deliver the best outcome to patients seeking treatment through a noninvasive and painless procedure for brain tumors.

Staff at the Centre are also trained in pain management. By knowing the pain level, they can administer the right kind of care.

Through dialogue with the patients, they can provide a range of treatment options and knowledge about alternative treatments.

Specialities include treatment of various types of cancer including Breast, Skin, Gastrointestinal, Genitourinary, Gynaecologic, Thoracic and others.

Tel: +603 4141 3091 Email: coe@gleneagleskl.com.my

www.gleneagleskl.com.my

“

I am excited to be joining the Alice Smith School, an establishment with rich history, high expectations, excellent teaching, a strong community and most importantly with students at the heart of everything we do.

As a not for proÀt association, all of our School's resources are dedicated to improving the education we offer our students. The reputation of the School has been developed and sustained over many years and we provide an established and accredited benchmark of quality education in Malaysia and beyond.

With my international leadership experience in high achieving schools and continued educational research into learning, I am looking forward to working with the school community to provide consistently outstanding learning experiences and maximise the potential of every learner.

Over the last four years as Secondary Principal, I have worked closely with all stakeholders of the school community, providing me with an excellent understanding of our current strengths and future aspirations, as well as areas for continuing development. With 18 years of leadership experience in three not-for-proÀt British International Schools in the region, I look forward to further enhancing the high standards here during my tenure here.

Sarah Howling

Roger Schultz

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September-October 2014

35

“

In The Spotlight

On The MOVE? Debbie Horsnell of Allied Pickfords highlights some key facts to bear in mind when moving overseas, especially to countries like Australia, New Zealand and China.

E

arly planning and access to the right information are two of the key criteria for minimising stress when it comes to moving overseas. The rules and regulations may differ quite signiÀcantly between countries and it pays to be well-informed well ahead of time.

All items will be thoroughly inspected, and this additional handling makes insurance imperative. In the event that a claim needs to be made, it is important to select a moving company that has a physical presence in both the country of dispatch and the country of arrival respectively.

For example, certain countries within the ASEAN region have very strict customs regulations of which it is essential to be aware.

Australian customs regulations are among the most stringent in the world. With advice from a professional international move consultant however, planning can be carried out in a well-informed and timely manner.

Similarly, New Zealand also has strict restrictions on what can and cannot be brought into the country, although goods are less likely to be quarantined.

Such regulations include the requirement to thoroughly clean dirt off all shoes, sports equipment and items of outdoor furniture; to thoroughly clean the dust bags in vacuum cleaners (and also the nozzles), and to make sure the refrigerator is free of any organic matter. Any items found that do not meet the inspection standards, will either be disposed of (at an additional charge to the individual) or treated/fumigated (also at an additional charge).

Door to door, a move to Australia will take approximately Àve weeks, including the AQIS (Australian Quarantine & Inspection Services) inspection. Once the goods have arrived, clearance through AQIS takes two weeks.

In China, some provinces have differing import taxes on certain items. Again a professional Move Consultant will be able to provide indicative charges for these items.

For moves into China, it is strongly recommended that a resident permit and/or work permit is Ànalised and on-hand before the shipment leaves the country of origin to avoid any delays at the other end.

“Certain countries within the ASEAN region have very strict customs regulations, with Australia’s being the most stringent in the world.” to allow for customs clearance before the holiday period. This is particularly the case for moves into Australia and New Zealand.

This is one of the busiest times of the year for moving companies and resources may be limited due to the high demand.

As an experienced international moving organisation, Allied Pickfords knows the intricacies of these scenarios and has the knowledge and resources to manage these situations. With some 600 ofÀces in more than 40 countries, Allied Pickfords’ world-

A resident permit/work permit should also be arranged before dispatch for moves into Thailand, Singapore and Indonesia.

For moves that need to be completed ahead of the Christmas period, it is vital to begin planning early. The aim should be to have containers arrive at the destination by the Àrst week of December

wide network can move individuals, families and entire households from door to door. All aspects of the relocation – from specialised packing and removal needs, to secure and cost-effective worldwide shipping and storage solutions - are catered for.

Allied Pickfords and the Allied Network are part of SIRVA, the largest moving and relocation services company in the world. Allied Pickfords moves more than 1,000 families everyday in more than 175 countries, handling more than 50,000 international moves each year.

www.alliedpickfords.com.my 36

September-October 2014

CONFIDENT LEARNER

Development of the whole child is our priority at the Alice Smith School and the reason behind our excellent results. Students, from aged 3-18, are encouraged to become learners who are confident, creative and critical, yet compassionate. This is the true measure of their success.

www.alice-smith.edu.my September-October 2014

Giving Back

Raising The STAKES F

our local charities received a welcome boost recently when BMCC handed over a total of RM80,000 in funds raised from the 10th Annual Charity Rugby Event held in June at the Shangri-la Hotel Kuala Lumpur. This brings the total amount raised by the event in its 10-year history to close to RM1.35 million.

The charities selected to receive the funds this year were Dyslexia Association of Malaysia, Bangsar Ria Centre, Rumah Wawasan and SPCA Selangor.

BMCC Chairman Dato’ Larry Gan said the event was another significant milestone in BMCC’s history. “Giving back to the community is an important part of our DNA at the BMCC. We are delighted to have helped raise another sizeable sum in this 10th anniversary year." The event was made possible by the support of sponsors The Royal Bank of Scotland, Land Rover Malaysia, Lloyd’s Register + Senergy and Qatar Airways.

Pn Sariah Amirin, President of the Dyslexia Association said, “This wonderful donation will be put towards the setting up of a new centre in Taman Tun Dr Ismail. This new centre is crucial as many of our regulars have to travel all the way across town to Titiwangsa, the nearest centre for now.”

Nagappan Sithambaram, Acting Chairman of Bangsa Ria Centre, said, “We are delighted to have received this donation, which is most timely as we are now moving premises to a new location in Section 17, Petaling Jaya. This amount will go a long way towards defraying the costs of moving and will enable us to pay rental for the next six months.”

SPCA Selangor also commented that the funds would be put to very good use as the Centre in Ampang is about to undergo a major expansion.

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September-October 2014

AMCORP

September-October 2014

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A BRIGHTER START WITH THE BEST KUALA LUMPUR CAMPUS

603 9200 9898 admissions@kl.tis.edu.my

September-October 2014

PUCHONG CAMPUS (Opening in Jan 2015)

603 5879 5000 admissions@pc.tis.edu.my