NHS
London North West University Healthcare
National Audit of Care at the End of Life
NHS Trust
Ealing Hospital
Auditing last days of life in hospitals
We understand the loss of a loved one is a very difficult time and we want to extend our deepest condolences to you. When you feel able, we would like to invite you to take part in the bereavement survey as part of The National Audit of Care at the end of life (NACEL). NACEL is a national audit which looks at the care experienced by the dying person and those important to them during their last hospital admission. The bereavement survey is for friends and family of someone who died. The aim of the survey is to give those close to the person who died an opportunity to share their views on the care and support provided in hospital. We value your perspective and experiences, and we are grateful to you for sharing your personal experiences during this time. Your input can truly make a difference to the quality of end-of-life care across England, Wales and Jersey.
You can take part in the survey by scanning the QR code
However, if you wish to make a formal complaint regarding the care and experience you and your loved one received at London North West University Healthcare NHS Trust during their last hospital stay, please contact Patient Advice and Liaison Service (PALs). The contact information is documented below. PALs can be contacted either by email or telephone. (LNWH-tr.complaints@nhs.net or by telephone on 020 8869 2026)
@LNWH_NHS LondonNorthWestHealthcare www.lnwh.nhs.uk
For further information about NACEL visit www.nacel.nhs.uk For an example of the NACEL bereavement survey please following the below steps: •
Input the link to your internet browser https://www.nacel.nhs.uk/audit-guidance
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When the page has loaded scroll down to the heading bereavement survey
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To open the example template, click onto Download QS Specification-English (.pdf)
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This will detail patient groups excluded from the bereavement survey
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If your loved one is in the excluded patient category from the bereavement survey and you still wish to provide feedback regarding their hospital stay, positive or negative, please contact PALs
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PALs contact details: (LNWH-tr.complaints@nhs.net or by telephone on 020 8869 2026)
Further information: If you would like extra support, we recommend contacting your GP, a local bereavement counsellor, support groups, one of the numbers below or accessing the websites. Cruse Bereavement Support: 0808 808 1677 The Samaritans: 116 123 Bereavement Support Network: 0333 240 0360 Macmillan Support line: 0808 808 00 00 Marie Curie: 0800 090 2309 Telephone bereavement support service https://www.mariecurie.org.uk/services/bereavement-support-service The Loss Foundation: https://thelossfoundation.org (for those who have lost a loved one from cancer) Sue Ryder: https://www.sueryder.org/grief-support/online-bereavement-support/ The Good Grief Trust: https://www.thegoodgrieftrust.org Andy’s Man Club: https://andysmanclub.co.uk/groups/ (specifically for men) Published by RNS Publications © Tel: 01253 832400