Issuu

Patient Information

University Hospitals of Derby and Burton

NHS Foundation Trust

A practical guide about what to do when someone has died

www.uhdb.nhs.uk

May we offer you our deepest sympathies The death of someone you care about is a painful emotional experience. You may feel unsure about the practical things that now have to be done. This booklet contains information and advice that we hope you will find useful at this difficult time. Please remember that people are here to help. If you need any other information or support don’t be afraid to ask.

What do I do next? All deaths that occur in the UK must be registered. This requires a Medical Certificate to be issued that states the cause of death. When someone has died in hospital a medical certificate will be issued by the hospital unless the death needs to be referred to the Coroner. Some deaths are routinely reported to the Coroner. You will be advised if this is necessary. Please telephone the Bereavement Office on the next working day following the death to discuss the process. If at busy times you are directed to voicemail, please leave your name and number and we will call you back. Bereavement Service - Royal Derby Hospital Telephone: 01332 785557 Monday to Friday 10.30am to 4.00pm (Closed on public holidays) Please note that the bereavement service only deals with deaths occurring in one of our hospitals. For community deaths please contact the relevant GP Surgery. 1

When the hospital issues the medical certificate Medical Certificates of Cause of Death (MCCD) are completed by one of the doctors who was involved in the patient’s care. This will involve a doctor attending the Bereavement Office. All deaths must also undergo independent scrutiny by NHS Medical Examiners. This will involve the Medical Examiner reviewing the records and once satisfied, they will counter sign the MCCD. The Medical Examiner Officer will contact the bereaved family to discuss the cause of death, providing an opportunity to ask any questions or raise any concerns. The whole process can take several working days. If you have missed a phone call from the Medical Examiner Officer, please don't worry, they will try you again, but they can be contacted on: 01332 786025 (only between 9.30am and 2.30pm Monday to Friday) 2

Following your phone call with the Medical Examiner Officer (MEO) the MCCD will be sent electronically to Derby Register Office. You can then contact them directly to arrange an appointment to register. Please do not contact the registrars until you have had your phone call with the MEO. Registrar contact details on Page 7.

Medical Examiners Medical Examiners are independent senior doctors employed by the Trust. The aim is for them to ensure that care and treatment were appropriate, and the cause of death is accurate.

When the Coroner is involved When the hospital is unable to provide a medical certificate, the death will be referred to the Coroner for investigations which are required by law without the agreement of relatives. The death cannot be registered until the Coroner has finished the necessary enquiries. The Coroner’s Office may contact you for further information. Coroner’s Office Monday to Friday from 8.30am to 4.00pm (Closed on public holidays) Telephone: 01629 535050

When a Hospital Post Mortem Examination is requested If a Coroner’s investigation is not required, doctors may ask you to agree to a post mortem examination. This may help the doctors provide more detailed information about the reasons for the death. It may also contribute to the development of new ways of treating future patients with similar problems. If you agree to a consented post mortem examination the doctors will issue the medical certificate before it takes place so that you can proceed with the funeral arrangements.

Registering the death When the Coroner or Hospital has issued a Medical Certificate,the death must be registered within 5 days of the certificate being received by the Register Office. Please telephone the Register Office directly to make an appointment. Alternatively, you can access the online appointment booking service through Derby City Council website and follow the link for registering a death. The majority of deaths are registered by a relative of the deceased. The Registrar will allow other people to register the death only if there were no relatives available as below: • someone present at the death • someone who found the body • a person in charge of the body • the person making the arrangements with the funeral directors

A certified copy of the entry in the Register of Deaths - a Death Certificate - can be obtained for approximately £12.50. You may require one or more copies for private pension and financial matters, etc. If it is difficult to attend the Derby Register Office, you may go to any Register Office in England and Wales. It will take a few days for the necessary certificate to be returned from Derby, which could cause a delay in the funeral arrangements. The Derby Register Office Riverside Chambers Full Street DERBY DE1 3AF Telephone: 01332 641680

Arranging to see the person who has died If you decide to use the services of a Funeral Director you will be able to arrange to visit the person who has died at their Chapel of Rest. Alternatively, the mortuary also has facilities available for families should they wish to view the person who has died. Appointments can be made by contacting the mortuary directly on 01332 785013 or 01332 787360.

Arranging the funeral The funeral is a significant and very personal event for most bereaved people. Before making arrangements check that instructions regarding the funeral have not already been made by the deceased. Some people make a funeral arrangement plan with a local undertaker or leave their wishes in a future care record or their Will.

Derby: 01332 341012 www.derby.gov.uk/community-and-living/ deaths-funerals-cremations Amber Valley: 01773 841565 www.ambervalley.gov.uk/community/birthmarriages-and-deaths/deaths-burials-andcemeteries Erewash: 0115 907 2244 www.erewash.gov.uk/parks-and-gardenssection/cemeteries South Derbyshire: 01283 595782 www.southderbyshire.gov.uk/our-services/ births-marriages-and-deaths/deaths Derbyshire Dales: 01629 761100 www.derbyshiredales.gov.uk/community/birthsdeaths-and-marriages The important thing to remember is that you can choose what is most appropriate for you, your family and friends. Your option for cremation or burial is a matter of preference especially if the location of the final resting place is important. 10

Choosing a Funeral Director Funeral Directors will manage funeral arrangements and give advice and support. Initial arrangements can be made with them before the death is registered. Most Funeral Directors are available seven days a week and, if you wish, will visit you at home. They will ensure that the legal requirements are fulfilled and will explain clearly all the options available.

Cremation or burial? You may have decided this already; perhaps a preference has already been expressed. However, if you have any queries or if you feel unable to make up your mind, the Funeral Director or person leading the ceremony will be able to help you.

Funeral costs Costs for the same services may vary considerably from one Funeral Director to another. You may wish to get more than one quote to compare costs.

Financial help If you are finding it difficult to pay for a funeral that you have to arrange, the Funeral Director will be able to advise you. You may be eligible to apply for a Funeral Expenses Payment if you (or your partner) get one or more of the following: • Universal Credit Income • Support • Income-based Jobseeker’s Allowance • Income-related Employment and Support Allowance • Pension • Credit • Housing Benefit • The disability or severe disability element of Working Credit You can make a claim by phone by calling the Government Bereavement Service helpline on 0800 151 2012.

Complaints Most funerals are conducted well, but if you have a complaint, you should contact your Funeral Director. If you are not satisfied with the response, you can complain to whichever of the two trade associations listed below your Funeral Director belongs to: The National Association of Funeral Directors (NAFD) The National Society of Allied and Independent Funeral Directors (SAIF) NAFD 618 Warwick Road, Solihull, West Midlands, B91 1AA Telephone: 0121 7111343 SAIF Business Centre 3 Bullfields Sawbridgeworth, Hertfordshire, CM21 9DB Telephone: 0345 2306777 Advice may also be obtained from your local trading standards department. 14

Helpful contacts The Trust has its own chaplains, social workers and interpreters. Should you wish to see someone, you can contact them directly: Chaplains - 01332 789500 Interpreters - 01332 254617 Social Workers - 01332 785600 Your local church or religious community may be able to offer you help and support; don’t be afraid to contact them even if you are not a practicing member. You may find it helpful to visit your own GP for additional support.

Stopping Junk Mail to the recently deceased If someone you know has died, the amount of unwanted marketing post being sent to them can be greatly reduced. By registering with the free service www. stopmail.co.uk the names and addresses of the deceased are removed from mailing lists, stopping most advertising mail within as little as six weeks. If you cannot access the internet, you can call 0333 006 8114, where you will be asked for very simple information that will take only a few minutes to complete.

Reference: Royal Derby Hospital Bereavement Book Review Date: February 2028 Publication Date: February 2026

The Hospital would like to thank RNS Publications for publishing this information and the following pages contain some features from services offering their help at this time. Whilst the Hospital is grateful of their support it does not endorse or recommend any of the services that they provide. Please note, whilst information is correct at the time of publication, this may be subject to future change.

STOPPING JUNK MAIL If someone you know has died, we can reduce the amount of unwanted marketing post being sent to them, stopping painful daily reminders. By registering with our free service, the names and addresses of the deceased are removed from mailing lists, stopping most advertising mail within as little as six weeks.

Call: 0333 006 8114 OR

Visit our website: www.stopmail.co.uk bereavement support network stop mail

here to help

Calls are charged at standard landline rates. Calls from mobiles are included in inclusive call packages. © Bereavement Support Network Ltd 2026

★★★★★

Do you need help with

Probate? You may need help, support or advice on what to do when someone dies in relation to probate. It may not always appear obvious if it will be required.

Call: 0333 240 0360 We offer free guidance on the legal and financial aspects of bereavement including your responsibilities and whether probate is required. You may need to establish whether a property is held in joint names or tenants in common, we can perform a simple check at no cost to establish the title deeds. This service is provided by

bereavement support network here to help

Connecting you with managed and D.I.Y. Probate Solutions Calls are charged at standard landline rates. Calls from mobiles are included in inclusive call packages.

Smoking is not permitted anywhere is the buildings and grounds of Derby’s Hospitals. For advice and support about giving up smoking please call Free Phone 0800 707 6870.