THINKING
BUSINESS
• OFFICIAL MAGAZINE FOR KENT INVICTA CHAMBER OF COMMERCE • OCTOBER - NOVEMBER 2026 •
Kent’s thriving hospitality sector Connect, reflect and celebrate to end the year on a high. Page 25 n The Big Interview with Phil Webb of Walker Construction. Page 14 n Later life planning. Page 17
n International Trade. Page 36 n Chamber Events. Page 40 n Chamber Awards. Page 42 n New Members. Page 48
Why do 9 out of 10 business customers renew with NFU Mutual every year? Because the relationships we build with our customers are at the heart of everything we do. We don’t just sell policies. We build partnerships. We don’t just cover risks. We can help you avoid them. We don’t just show up when something goes wrong. We’re with you every step of the way. That’s insurance for Trades and Professionals the NFU Mutual way. Want to learn more? Get in touch with NFU Mutual Ashford, Tenterden and Whitfield Agency at: Tenterden_agency@nfumutual.co.uk 01233 500822 Unit 3, Invicta Business Centre Ashford Market Monument Way Ashford TN24 0HB
01580 766174 Pittlesden Barn High Street Tenterden TN30 6HT
Closer to you. Closer to your business. Closer to what matters.
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Welcome & Contents
Businesses need the Government to focus on driving trade, investment and productivity pressures for all companies; and restoring consistent, locally delivered export support to help more SMEs trade globally and drive growth.
Tudor Price Chief Executive Welcome to the latest edition of Thinking Business magazine! Ahead of the Autumn Budget, the British Chambers of Commerce is recommending three fiscally responsible immediate steps for the Chancellor to make, including cutting National Insurance contributions for all under-25s to tackle the youth unemployment crisis; introducing a targeted tax reduction package to ease energy and business rate
Contents
The Government must also prioristise measures that drive trade, investment and productivity. Strengthening the UK’s international trade performance should be a central pillar of its economic strategy. To grow exports, we need to reduce tariffs and tackle non-tariff barriers that increase costs and administrative burdens for businesses trading internationally. At the same time, the UK must reinforce its position within global supply chains across key industrial sectors, supporting import-dependent businesses while enhancing export promotion, boosting competitiveness and delivering sustainable long-term growth. Walker Construction’s Managing Director Phil Webb discusses the two-fold advantage of having a strong, proud history and an innovative forward-thinking vision to safeguarding heritage buildings in our Big Interview. Phil joined the company 30 years ago and became its first non-family MD in 2013. Their projects
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Chamber News
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Members News
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Patron News
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Members News
include Dover Castle, Brighton Station and St Pancras Station.
hard work, and strengthen team morale and relationships.
Later-life planning is one of those aspects of life that can be easy to put off while the day-to-day takes over, but preparing early gives you security and peace of mind and clarity for those around you. Read our experts’ advice in our feature on later life planning on how to get your affairs in order – both personally and professionally.
We are very lucky in Kent to have such a choice of welcoming venues suitable for any occasion, including Ashford International Hotel & Spa, Gusborne, Kent Event Centre, and Chapel House Estate, to name but a few.
It was great to see so many of you at the Kent Construction Expo. We have been running the event for more than 10 years and it’s the largest gathering of construction industry professionals, contractors and suppliers in the South East, thanks to the support from Revolution Events, Kent County Council, Medway Council and the Kent Construction Focus Group. We hope that you found the event both enjoyable and informative. Is it too early to mention Christmas? The hospitality industry is gearing up for their busiest time of year, from family gatherings to festive work dos and parties. The festive period is the perfect opportunity to celebrate achievements, recognise
Enjoy reading this issue! We look forward to seeing you at a Chamber event soon.
Tudor Price Chief Executive, Kent Invicta Chamber of Commerce
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Editorial and General Enquiries
Publisher
45 & 47 Members News
Chief Executive: Tudor Price Tel: 01233 503 838 info@kentinvictachamber.co.uk www.kentinvictachamber.co.uk
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New Members
Advertising and Features
Media No. 2176
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Cover Feature – Hospitality
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Chamber Events
30-31
Members News
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Chamber Awards
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Members News
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Economy
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Skills
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The Big Interview
36-38
International Trade
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Movers & Shakers
17-20
Later Life Planning
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Members News
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Last Word
Our Patrons
Before we celebrate the festivities however, we are looking forward to our Kent Invicta Chamber Awards, which is always the highlight of the events calendar, see page 42. It is a fantastic opportunity to dress up, let your hair down and celebrate our wonderful Kent business community. A huge thank you to our sponsors and good luck to everyone shortlisted.
Kent Invicta Chamber of Commerce, Ashford Business Point, Waterbrook Avenue, Sevington, Ashford, Kent. TN24 0LH
Published October 2026 © Benham Publishing
Ian Fletcher Benham Publishing Limited, Aintree Building, Aintree Way, Aintree Business Park, Liverpool. L9 5AQ Tel: 0151 236 4141 Fax: 0151 236 0440 admin@benhampublishing.com www.benhampublishing.com Karen Hall Tel: 0151 236 4141 karen@benhampublishing.com
Editor
Sarah Dale Tel: 0151 236 4141 sarah.dale@benhampublishing.com
Production Manager
Disclaimer
Mark Etherington Tel: 0151 236 4141 mark@benhampublishing.com
Thinking Business is published for Kent Invicta Chamber of Commerce and is distributed without charge to Chamber members. All correspondence should be addressed to the Editor at Kent Invicta Chamber of Commerce. Views expressed in Thinking Business are not necessarily those of Kent Invicta Chamber of Commerce. Reprinting in whole or part is forbidden except by permission. © 2026. Please note that submitting an article does not guarantee publication. Whilst every effort is made to ensure the accuracy and reliability of material published in this journal, Benham Publishing and its agents can accept no responsibility for the veracity of claims made by contributions in advertising or editorial content. Benham Publishing cannot be held responsible for any inaccuracies in web or email links supplied to us. Cover image: pixabay
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Kent Construction EXPO 2026 Brings Industry Together The construction sector came together in force on 1 October as Kent Construction EXPO 2026 welcomed 215 exhibitors, industry leaders, educators and future talent to the Kent Event Centre for one of the South East’s largest built environment events. With business development, innovation and collaboration at its heart, the EXPO once again provided a platform for organisations across the construction supply chain to connect, share expertise and explore new opportunities. A major attraction throughout the day was the conference programme, which featured 74 speakers across a range of specialist themes. Industry experts tackled some of the sector’s most pressing challenges and opportunities, including sustainability, net zero, digital construction, cyber security, modern methods of construction, planning, social value and workforce development. Delegates heard practical insights from leading professionals while discussing how the industry can adapt to changing regulations, emerging technologies and evolving client expectations. The exhibition floor remained busy throughout the day, with companies showcasing products, services and innovations from across the construction and built environment sectors. For many exhibitors and visitors, the event was as much about strengthening existing relationships as creating new ones, demonstrating the collaborative nature of the industry. The popular Meet the Buyer area also attracted significant interest, bringing together suppliers with procurement teams and representatives involved in major projects across Kent and the wider South East including Heathrow and Lower Thames Crossing. These conversations provided valuable opportunities for businesses to gain a better understanding of future opportunities, procurement requirements and routes into supply chains. Alongside the commercial activity, the EXPO shone a spotlight on the future
workforce through the Meet the Employer initiative. Delivered by the Chamber’s Kent & Medway Local Skills Improvement Plan (LSIP) and South East Consortium, the initiative welcomed more than 200 students from colleges across Kent. The activity gave students direct insight into the breadth of careers available, including apprenticeships, work experience, technical and professional pathways, while helping them understand the skills, behaviours and qualities employers value. For businesses, it provided an opportunity to engage with emerging talent and play an active role in developing the future workforce. Students took part in a series of focused discussions with employers from across the construction and built environment sector, gaining insight into apprenticeships, work experience opportunities and professional career routes. Employers were able to share first-hand perspectives on the skills, behaviours and attributes they value, helping young people better understand the opportunities available within the industry. The activity also strengthened links between employers and education providers, ensuring that future skills provision continues to reflect the needs of the sector. At a time when many construction businesses continue to face skills and recruitment challenges, the initiative demonstrated the importance of employers engaging directly with the next generation of talent. Kent Construction EXPO 2026 once again showcased the strength, diversity and ambition of the construction sector. Bringing together businesses, industry experts, educators and future talent under one roof, the event highlighted the vital role collaboration will play in delivering the projects, skills and innovation needed to support future growth.
215 Exhibitors • 74 Speakers • 200+ Students • 3,000+ visitors Kent Construction EXPO continues to be ❛❛where business opportunities are created,
industry challenges are discussed and the next generation of construction talent is inspired.
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Serving Up Change:
Legal Update
How the Employment Rights Act 2025 Will Affect Hospitality The Employment Rights Act 2025 (‘ERA’) has changed the landscape of employment law within UK. Whilst all industries will be affected, the hospitality sector faces one of the biggest changes to its established working practices. Three of the most important changes for the sector are:
1. Tipping Laws
From 30 October 2026, employers will be required to enter consultations with their workforce and/or trade union/employee representatives on their tipping policies and practices. The Government’s intention is to increase transparency in the workplace on how tips are shared and/or received by employees and workers. Failure to consult can be a costly mistake. The current proposals (which are yet to be enacted) indicate employers could face compensation claims from employees and/or workers of up to £5,000. That’s a significant tip. In readiness, employers should review their existing policies and be ready from 30 October 2026 to review and consult with the workforce and/or representatives every three years, to avoid potential claims being brought in the Employment Tribunal for non-compliance.
2. Sexual Harassment Whilst a duty to prevent Sexual Harassment already exists under section 40A of the Equality Act 2010, from 30 October 2026,
section 20 ERA will require employers to take all reasonable steps to prevent sexual harassment, not just reasonable steps. Under the new provisions of the ERA, an employer’s failure to implement all reasonable steps to protect the workforce will result in liability for a third-party sexual harassment claim. Being proactive is key, and employers should use this interim period to ensure staff are appropriately trained and aware of how to raise concerns in the workplace. Proactive steps should include: • Empowering staff to ‘walk away’ if they feel uncomfortable in a situation; • Providing managers and security staff with training on safely ejecting customers who are sexually harassing staff; • Installing signs in customer toilets confirming a zero-tolerance approach to sexual harassment; and • Creating a barred customer list to prevent repeat offenders. It is also an apt time to ensure policies have been reviewed – particularly those on whistleblowing and harassment.
3. Working Patterns
The hospitality sector traditionally relies on flexible working and zero or low hour contract arrangements. In a bid to overhaul the system and provide employees (and workers) with greater work and income security, the ERA will introduce a ‘minimum hours guarantee’ from 2027 - exact date(s) to be confirmed.
Interestingly, the current proposal suggests that a right to compensation will also be introduced where a planned shift is cancelled at short notice. What short notice is, or how much the compensation will be are still in the consultation phase, but irrespective of the amount or notice period, this will create a further organisational burden on HR departments. Employers can also expect to see employees acquire automatic unfair dismissal protections, meaning they will not need two years’ service (soon to be reduced to six months from January 2027) to bring a claim for unfair dismissal, if it appears their dismissal is in connection with a complaint raised around guaranteed hours. Employer’s ought to be mindful of the provision of minimum hours and ensure that commercial decisions around staffing levels are taken cautiously, to limit the risk of having to defend claims of this nature in the Employment Tribunal which will inevitably take up valuable management time. The landscape in UK Employment Law is constantly changing and employers, now more than ever, need to take proactive steps to understand the changes and ensure they comply with their legal obligations. To discuss the topics raised in this article, or any other employment related matter, please contact a member of our Employment Law team at Girlings Solicitors on 01233 664 711, who would be happy to discuss your enquiry further.
Jordan Potter
Solicitor in Employment Law T: 01233 664711 E: jordanpotter@girlings.com
girlings.com Thinking Business
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Celebrating Celebrating over over 35 35 years years of of trusted trusted financial financial advice. advice. A proud milestone of over 3 decades of guiding A proud milestone of over 3 decades of guiding individuals and businesses with expertise, integrity and individuals and businesses with expertise, integrity and long-term financial confidence. long-term financial confidence. Maidstone Office: Maidstone Office: 01622 238 230 01622 238 230 5 Tolherst Court East, Turkey Mill, 5 Tolherst Court East, Turkey Mill, Ashford Road, Maidstone, Kent, ME14 5SF Ashford Road, Maidstone, Kent, ME14 5SF
Folkestone Office: Folkestone Office: 01303 273 273 01303 273 273 Sterling House, Concept Court, Shearway Sterling House, Concept Court, Shearway Business Park, Folkestone, Kent, CT19 4RG Business Park, Folkestone, Kent, CT19 4RG ifa@financial-advice.co.uk ifa@financial-advice.co.uk www.financial-advice.co.uk www.financial-advice.co.uk Authorised and Regulated by The Financial Conduct Authority Authorised and Regulated by The Financial Conduct Authority
When should tax start driving your investment decisions? Changes to tax legislation from next April are set to test a longstanding investment principle. Financial Planning experts, FAS, explain what the new rules mean for your finances and how you can make use of available tax breaks. “Don’t let the tax tail wag the investment dog” has long been a sensible way to approach financial planning. To follow this rule, selecting the most appropriate investment strategy, asset allocation and portfolio structure becomes the key decision to meet financial goals, with the tax consequences of any actions being of secondary importance. With substantive changes to the tax landscape coming into force in April 2027, it is fair to revisit the accepted investment mantra to judge whether tax considerations will carry more weight in the future.
Pension considerations
From 6th April 2027, most unused defined contribution pension funds and lump sum death benefits will be added to the deceased’s estate for Inheritance Tax, leading to a tax charge at 40% above the nil rate band. This is now law, confirmed under the Finance Act 2026, which received Royal Assent on 18th March 2026. As a result of this significant change to tax legislation, many are being forced to rethink their long-term financial plans. Since the introduction of Pension Freedoms, conventional investment planning advice has been to draw down on other assets first, as unused pension funds could be passed to beneficiaries on death without attracting Inheritance Tax. From next April, decisions on how best to draw retirement income will become more complex, with the interplay between potential Income Tax and Inheritance Tax liabilities being an important consideration. For example, drawing down pensions early to keep a pension pot out of an individual’s estate for Inheritance Tax purposes could lead to higher rates of Income Tax applying to the withdrawal itself, and loss of investment growth,
which is tax-exempt while the investment remains inside the pension. The more complex regime may well increase the appeal of annuities, where a pension is used to buy an income for life. A lifetime annuity without any guarantee will leave no residual value, thus avoiding any Inheritance Tax considerations; however, it may lead to higher rates of Income Tax being paid during a lifetime, and miss out on the potential for investment growth and flexibility that funds held in Flexi-Access Drawdown enjoy. There can be no doubt that the tax changes from April 2027 will play an increasingly important role when selecting the correct path through retirement.
Dealing with Capital Gains
Investors continue to enjoy broadly positive returns from investment markets, and investments that have been held for some time may well be carrying gains. Investments not held in a tax-efficient wrapper, such as an Individual Savings Account (ISA), Pension or Investment Bond, are subject to Capital Gains Tax (CGT) on disposal. To mitigate the impact, individuals receive an annual exempt amount of £3,000. If the total aggregate of gains, less losses, incurred in a tax year falls within the exemption, then no CGT is due. Gains above the exemption are currently taxed at 18% or 24%, with the rate applicable depending on whether the individual is a basic rate taxpayer or pays tax at higher or additional rate. The annual exempt amount has been progressively reduced from £12,300 to £3,000 since 2023, resulting in CGT becoming increasingly unavoidable. Indeed, holding on to an asset purely to sidestep a CGT liability is a classic example of letting the tax tail take control, as this could lead to added concentration risk within a portfolio, and the lost opportunity to redeploy the sale proceeds into a potentially more productive investment.
Advertising Feature
With the Personal Allowance and Personal Savings Allowances frozen, using annual taxadvantage wrappers, such as the ISA, will take on additional importance. Further planning, such as dividing assets between spouses to make sure all available allowances are used, i s advisable.
Personalised advice
It is increasingly clear that financial planning decisions will become more complex as we move into the new tax regime, and the tax consequences of actions taken will need to be considered carefully. The new tax rules for pension death benefits will require careful planning to avoid unintended consequences, whereas in the case of Capital Gains Tax, the long-standing convention of not letting tax dictate investment decisions remains true. As a Chartered, Independent firm, our experienced advisers can provide pension advice that models different drawdown strategies against both Income Tax and Inheritance Tax outcomes and show how Flexi-Access Drawdown, an annuity, or a blend of the two, could affect estate value and net income throughout retirement. Where investments are held outside of a taxefficient wrapper, our regular review service can help manage decisions that could lead to a CGT liability, by using the annual exempt amount each year or moving assets into a tax-efficient wrapper such as an ISA, to reduce future liabilities without abandoning sound investment strategy. © Financial Advice and Services Ltd 2026
Make the most of tax breaks
In addition to the changes to pension death benefits, the rate of Income Tax applying to savings and property investment income is set to increase by 2% from 6th April 2027, with investment income being charged at 22% (basic tax rate), 42% (higher tax rate) and 47% (additional tax rate).
The content of this article is for information only and does not constitute financial advice. It is for general information only and should not be relied upon when making any financial planning decisions. You should always obtain professional independent advice based on your circumstances. Tax legislation is subject to change. Financial Advice & Services Limited, Independent Financial Advisers, authorised and regulated by the Financial Conduct Authority.
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Members News
How HR Consultancy can support Kent Businesses through the Employment Rights Act 2025 The Employment Rights Act 2025 (ERA 2025) represents one of the most significant changes to UK employment law in a generation. For many Kent employers, particularly SMEs, the challenge is not only understanding the new legislation but implementing it effectively across contracts, policies, management practices and day to day operations. The ERA 2025 introduces wide-ranging changes to employee rights and employer responsibilities. Many businesses are facing the complexity of the reforms, ongoing legislative developments and limited internal resources to manage compliance. Without proactive planning, employers risk relying on outdated contracts, policies and working practices. Managers may also struggle to understand and apply new rights consistently, increasing the likelihood of grievances, disputes and employee relations issues. While guidance is readily available online, employers often benefit from practical, tailored support that reflects the realities of their business and workforce. For Kent organisations, working with a local HR partner provides accessible advice, responsive support and an understanding of the regional business landscape. HR consultancy support typically includes reviewing employment contracts and handbooks, training managers on new obligations and providing ongoing advice as further guidance emerges. This helps businesses embed compliance into everyday management rather than treating it as a one-off exercise. With significant employment law change underway, employers should act now by reviewing documentation, upskilling managers and seeking proactive HR support where needed. Taking these steps early can reduce risk, support compliance and provide confidence during a period of significant change. www.eclipsehr.uk
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Business events with character at The Rochester Corn Exchange
The Rochester Corn Exchange has joined Kent Invicta Chamber of Commerce as it looks to strengthen relationships with businesses across Kent.
Rick Austin, Sales and Business Development Manager, said: “We’re delighted to become Chamber members and look forward to building relationships with organisations across Kent. The Chamber provides an excellent opportunity for businesses to connect, collaborate and support growth across the county.”
In recent years, the venue has seen growing demand from organisations seeking an alternative to traditional conference settings. With capacity for up to 300 guests and excellent transport links via Rochester railway station, it provides an accessible location for delegates from across Kent.
The team is looking forward to supporting Chamber members with events that bring people together, celebrate achievements and help strengthen the county’s business community.
Located in the heart of historic Rochester, the Grade I listed venue has served the community for more than 300 years and today hosts a wide variety of events.
www.therochestercornexchange.co.uk
Hospitality and Fire Safety: Keeping Guests Safe
oils in kitchens to electrical appliances and heating systems in hotels. With large numbers of people often on the premises, it’s important to be prepared for any emergency.
When people visit a hotel, restaurant, café or other hospitality venue, they expect not only great service but also to feel safe throughout their visit. The same is true for the people who work there, who deserve a safe environment to carry out their roles. Having the right fire safety measures helps protect visitors, employees and the business itself, while ensuring they meet their legal responsibilities. Hospitality businesses face a range of fire risks every day, from open flames and hot cooking
The best way to protect a business from fire is to prevent it before it happens. A Fire Risk Assessment, reviewed regularly, identifies possible risks and outlines what can be done to remove or reduce them. It covers fire detection systems, escape routes and lighting, as well as procedures such as staff training so they can identify hazards, raise the alarm and help guests evacuate safely. Every business must have a responsible person, either an individual or an organisation, who is responsible for fire safety. It is their role to review the Fire Risk Assessment and implement any measures. Kent Fire and Rescue Service’s building safety team works with businesses across the county to provide free, friendly guidance on fire safety. For guidance tailored to your business, visit www.kent.fire-uk.org/business-safety
Members News
Chamber members team up for unique sports show A brand-new sport event aimed at connecting the Kent sporting world has had its first hugely successful event. Held at the Village Hotel in Maidstone, Clubs Connect was the idea of Mike Humphery-Smith of Bay Branded Merch, who teamed up with Pat Tordeur from ClubsConnect Ltd to put the event on.
They first started discussing an idea earlier in the summer, and the more they talked, the more it came to life – and the first of what will now be a series of events across the south east initially and the UK to follow, kicked off in Kent in late August. The exhibition and networking event was designed to bring together sports clubs, leagues, community organisations, suppliers, service providers, advisors, experts, governing bodies and funding organisations.
By having one day with everyone in the room, clubs were able to speak to many people in one day, find out information, learn about what’s out there to help them and meet the people who can make it happen for growth, sustainability, reaching new audiences and pushing evolving communities such as girls, women and disability sport. The show also gave them the chance to hear speakers talk, covering topics including increasing participation, generating new revenue, attracting sponsors, improving facilities, recruiting volunteers and enhancing member experience. Exhibitors included businesses with teamwear, merchandise, technology, marketing expertise, sponsorship, training, safeguarding, wellbeing, funding and club development. For further information please visit: clubsconnect.co.uk
From Meeting Rooms to Memorable Experiences: The Changing Face of Corporate Events Corporate events are evolving. While the traditional boardroom still has its place, we are seeing more businesses looking for something beyond a room, a presentation and a working lunch. The focus is increasingly on creating an experience that people remember. One that gets teams talking, encourages creativity and helps the key messages from the day stay with them after the event has finished. “Businesses still need to achieve their objectives, but they are thinking more carefully about the environment in which they bring people together,” says Stephanie Betts, Event Sales Manager at Port Lympne Hotel & Reserve. “There is a real appetite for experiences that create a sense of excitement and give people something to engage with beyond the meeting itself.” Changing the environment can also change the way people think. Taking teams away from
familiar surroundings and giving them something new to experience can create space for different conversations, ideas and greater creativity. The aim isn’t to distract from the business agenda, but to create an environment where people are more engaged with it. For managers and event hosts, that might mean choosing an unexpected setting or incorporating an activity that encourages teams to think and interact differently. A memorable experience can also give teams a shared story to take back to the workplace, something that continues the conversation long after the event. Perhaps the question for businesses planning their next away day shouldn’t simply be “Where can we hold our meeting?” but “What do we want our people to remember when they leave?” www.aspinallfoundation.org/port-lympne/ short-breaks/mansion-hotel/
Birketts LLP becomes a Certified B Corporation™ UK Top 50 law firm Birketts has become a Certified B Corporation™ (B Corp™), an internationally recognised accreditation that reflects its commitment to high standards of social and environmental performance, accountability and transparency. Verified by B Lab™, the not-for-profit behind the B Corp movement, Birketts achieved a verified B Impact score of 99.5, above the 80-point threshold required for certification. B Corp Certification assesses the entirety of a business’s operations and covers impact areas related to practices around governance, workers, community, the environment and customers. The certification process is rigorous, with companies required to provide evidence on performance while legally embedding their commitment to purpose as well as profit in their company articles. Marieke Schrauwers, Head of Responsible Business at Birketts, said: “B Corp certification is not just about achieving a score. It is about taking the time to understand where we are performing well, where we can have greater impact and how we continue to raise the bar. The assessment process has given us valuable insight and helped strengthen the foundations of our Responsible Business approach. “Being part of the B Corp community gives us access to a network of organisations that are equally committed to balancing purpose and profit. We look forward to connecting with them and continuing to drive forward our responsible business goals.” Jonathan Agar DL, Chief Executive at Birketts, added: “This certification is a significant milestone for Birketts and reflects who we are as a business and the values that guide us. We have always believed that long-term success goes hand in hand with doing the right thing, showing we care and making a positive contribution to our local communities. “B Corp certification recognises the high standards we have demonstrated across governance, colleagues, community, environment and client practices. It would not have been possible without the dedication and support of colleagues across the firm, and the positive impact created every day. It gives us a strong platform from which to deliver our 2030 Strategy, deepen our impact and ensure that responsible business remains central to our future growth.” Birketts is now part of a growing community of over 10,700 businesses globally that have certified as B Corps. The B Corp community in the UK is the largest and fastest growing in the world, with over 2,700 companies spanning a range of different industries and sizes. www.birketts.co.uk Thinking Business
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Members News
From PR to care bear
Most weekends, Sarah Hawes of Izzy PR is taking a break from a busy week of marketing and PR, but for one weekend only, she went out cleaning – for the agency’s charity client ellenor.
She headed over to Bluewater with her teenage daughter and between them, they found all of the Bear sculptures dotted around the shopping centre, giving them a clean and check over. Usually for ellenor, she’s writing and producing their magazine, writing awards entries, and supporting the PR and marketing team but armed with a spray and cloth, she was volunteering with their summer fundraising campaign and art trail instead. ellenor, the Gravesend hospice close to Sarah’s heart where her grandad was cared for 21 years ago, ran Dartford, We’re Going on a Bear Hunt, a free summer art trail featuring brilliantly painted bear sculptures dotted across Dartford and Bluewater. Families could track them down using an app or a map, discovering colourful characters while raising vital funds for the hospice. She said: “The bear sculptures were so amazing – bright, colourful and so beautifully painted – the artists did such an amazing job to bring them to life and even tell stories through their designs. “People are touching the bears all day having photos taken with them, so their ears and noses needed a little clean up to keep them looking their best. It was a lovely way to spend an afternoon volunteering.” www.ellenor.org
Businesses warned over autumn cashflow crisis Praveen Gupta, UK Head of Tax at international accountancy and business advisory group Azets, has warned that Kent SMEs could face ‘an autumn cashflow crisis’ if they don’t prepare properly for key October tax deadlines.
Many businesses face three key payment deadlines in October: Corporation Tax (01/10), VAT returns (07/10), and PAYE Settlement Agreement (19/10 postal payments, 22/10 for electronic and online payments). With high costs piling pressure on firms, Praveen warned they could face problems with cashflow and with HMRC if they didn’t have the funds to pay their bills or didn’t take the time to look at how they could pay them. “Many businesses are struggling with the increased cost of wages, supplies and energy, which is hitting their cashflow levels hard,” he said. “There’s a real risk they could face an autumn cashflow crisis when these tax bills are due if they haven’t put aside the money to pay them or thought about what they might do if they don’t have the funds to pay these bills.”
Corporation Tax, VAT or PAYE payments – especially if you have the capacity to make a part-payment upfront,” he explained.
“These arrangements usually give you between six and twelve months to pay your outstanding debts, although that does depend on your circumstances and they will need to be satisfied that you’ll honour the arrangement.” Avoiding facing the issue wasn’t an option, Praveen warned, as HMRC has pursued legal action over unpaid debts in recent years. “Since the end of the pandemic, HMRC has been proactive in going to court to get companies wound up if taxes aren’t paid on time – and they don’t seem be softening their approach, so firms who don’t pay their tax bills are could face a court hearing and a winding up order,” he said. For directors who were worried about upcoming or future tax deadlines, Praveen recommended keeping track of cashflow levels and seeking professional advice to avoid being caught up in a crisis. “You wouldn’t drive a car without a dashboard, and you can’t run a business without knowing what your key tax and payment deadlines are and how much cash you have available to pay them,” he said. “Knowledge really is power – in this case, the ability to pay all your bills on time without running into problems.”
For firms worried about their cashflow levels and their ability to meet their payment deadlines, Praveen said that possible options included borrowing from a bank or commercial lender or exploring a Time to Pay (TTP) arrangement with HMRC.
“If you’re worried about your tax position or your finances, the best thing you can do is speak to an accountant – they’ll be able to help you understand what you need to do, when you need to do it by and how much cash you need to hold back for key moments in the financial calendar.”
“HMRC will consider repayment plans under a TTP for businesses that can’t meet their full
For more information about Azets, visit www.azets.co.uk
5 ways vehicle marking protects business fleets from theft
For many organisations, fleet vehicles are essential operational assets. When one is stolen, the impact extends well beyond replacement costs: disrupted schedules, missed deliveries, insurance processes and downtime all contribute to wider financial and operational strain. As theft - particularly of commercial vehicles and catalytic converters, continues to affect multiple sectors, businesses are reassessing how best to protect their fleets. Vehicle marking is one measure – it’s quick, easy and safe for any business owner to do on their own vehicles. By applying unique, permanent, visible identification codes to
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vehicles and parts, businesses create both a deterrent to thieves and a clear link between an asset and its owner. This simple step can reduce theft risk, influence criminal behaviour and support recovery efforts. Here are five reasons why vehicle marking should be considered. 1. Thieves avoid marked vehicles Most vehicle theft relies on speed and low risk. Markings signal traceability, increasing the likelihood of detection. As a result, marked vehicles are less appealing to opportunistic thieves. 2. Marked vehicles are harder to sell Permanent identification reduces resale potential. Buyers are more
cautious, and investigators can verify ownership quickly. The International Security Register (ISR) also allows anyone to check a vehicle’s status at no cost. 3. Vehicle parts become more difficult to trade Many stolen vehicles are dismantled for components. Anti tamper markings make parts traceable and harder to move through legitimate channels. Glass etching adds another visible deterrent. 4. Permanent identification improves recovery chances If a vehicle or part is recovered, the identification code provides a reliable way to confirm ownership, supporting faster resolution.
5. Registration on the ISR adds protection
Linking markings to the ISR creates a secure ownership record, strengthening asset management and supporting investigations. For fleet operators, vehicle marking is a practical, low disruption measure that complements wider security strategies and helps reduce theft related downtime. retainagroup.com
Patrons News
Protecting Margins without exposing the Business Hospitality businesses are used to managing tight margins, but the pressure is becoming harder to absorb. From April 2026, the National Minimum Wage for workers aged 21 and over was raised to £12.71 an hour, while employer National Insurance remains at a punitive 15%. For venues built around large, flexible workforces, the cumulative impact is significant.
The understandable response is to scrutinise every cost. Insurance is one of the first lines to review. Yet insurance and risk management should not be treated as ‘another sundry’ without considering the consequences. A cheaper premium can quickly become expensive if it leaves the business underinsured, with restrictive cover or carrying an excess it cannot comfortably fund. The first priority is keeping declared values up to date. Rising labour, materials and energy costs can increase the time and expense involved in recovering from a fire, flood or major equipment failure. Buildings, contents and machinery
should reflect realistic replacement costs, not historic purchase prices. Business interruption cover also deserves particular attention. The indemnity period must allow enough time to rebuild, replace equipment, recruit staff and win customers back. Twelve months may sound sufficient, but for a badly damaged hotel, pub or restaurant it could prove optimistic. Operational changes matter too. Businesses may reduce opening hours, rely more heavily on temporary staff, outsource deliveries, introduce self-service technology or leave premises unoccupied for longer periods. Each decision may alter the risk presented to insurers, and risk is directly proportional to premium. Equally if changes are not disclosed, cover may not respond as expected. Cost pressure can also increase people-related risk. Leaner staffing, fluid rotas and tighter performance expectations may contribute to accidents, grievances or employment disputes. Robust training, documented procedures and clear supervision remain essential, both to protect employees and to demonstrate
effective risk management. Employers’ liability is compulsory, but legal expenses, cyber, management liability and crime cover may also warrant review as the operating model evolves. The best insurance conversation is therefore not simply, “How do we reduce the premium?” It is, “What has changed in the business, what could interrupt it, and what level of loss could we realistically absorb?” In a challenging trading environment, resilience is a commercial advantage. Wellstructured insurance, supported by practical risk controls, protects more than buildings and equipment. It protects cash flow, reputation and the ability to keep serving customers when the unexpected happens. For further information contact: www.everywhen.co.uk
Collaboration on the Menu: How Kitchen Takeovers are Transforming Hospitality at Patrons of the Chamber, MidKent College In hospitality, the best ideas often come from bringing people together. While food has always been a way to connect cultures and communities, it can also be a powerful catalyst for innovation when organisations create opportunities for collaboration. Our Chamber Patrons MidKent College had a simple idea which has evolved into a transformative hospitality initiative. Developed through a partnership between the catering team and the College’s Equality, Diversity and Inclusion committee, “Kitchen Takeovers” invites students and staff to step into professional kitchens and share dishes from their own culinary heritage. The result is a model of collaboration that is delivering benefits for customers and fantastic professional development for staff. The concept emerged from a growing demand for authentic, culturally representative food. Rather than asking chefs to interpret unfamiliar dishes from recipes alone, Kitchen Takeovers
places authenticity at the heart of the process by involving those who know the dishes best. Students and staff work alongside catering professionals to demonstrate traditional techniques, flavours and methods, while chefs adapt recipes for large-scale production without losing their cultural identity. What has been particularly striking is the impact of collaboration itself. Every takeover creates an opportunity for knowledge sharing, with participants exchanging skills and stories; hospitality professionals gain insight into different food cultures, while contributors see their traditions celebrated and valued. The learning goes both ways, creating an environment where innovation happens naturally. The commercial benefits have been evident too. Takeover days consistently generate excitement across campus, driving word-ofmouth marketing and increased footfall. Dishes such as Nigerian Jollof Rice, Jamaican Curried
Chicken and Mohinga have attracted both regular customers and new diners keen to experience something different. Importantly, the initiative has also enriched the catering team’s repertoire, adding new recipes and techniques that can be incorporated into future menu cycles. Innovation doesn’t always need significant investment or complex technology. Sometimes the most impactful ideas emerge when organisations open their doors, listen to their communities and create space to work together. By sharing knowledge, embracing different perspectives and placing people at the centre of the food experience, hospitality operators can create services that are more authentic, inclusive and commercially successful. In an industry built on serving people, collaboration may prove to be the most valuable ingredient of all. www.midkent.ac.uk Thinking Business
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International visitors for the Children’s bereavement Battle of Britain Memorial Day charity extends school reach Members News
Kent children’s bereavement charity Holding On Letting Go (HOLG) has expanded its reach across the education sector over the last year. From March 2025 to April 2026 the Rochester-based charity worked in 30 schools, supporting 89 pupils. This reflects the increasing demand for its services and HOLG’s continued efforts to support more young people. As well as supporting individual bereaved children and their families - bereavement support weekends, online or face-to-face support, parent/carer groups and resource packs, HOLG, the Chamber’s Chosen Charity for 2026, also provides support within schools including: • Class support for a bereaved pupil or if a member of the school community has died • Staff training to help them confidently support a bereaved child • Staff support after the death of a colleague or student • Help with drawing up a school bereavement policy Clinical Lead Debbie McSwiney says: “The death of someone within a school community can have a devastating effect. Feelings of sadness and grief can be difficult and confusing for children to cope with, and staff may struggle to support pupils while managing their own emotions or be unsure of what to say or do. “Often, children’s huge emotions present in their behaviour and understanding this is crucial to be able to support them to understand how they feel and work through it. “HOLG steps in to provide specialist support when a child is bereaved, when a death is expected due to a terminal diagnosis, or when the death of someone connected to the school affects pupils and staff. Our training gives school staff the skills and confidence to approach a bereaved child or group of children sensitively and to support them effectively within the classroom, whilst also taking care of their own grief.” Find out more at: holg.org.uk
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L-R: Air Marshal Stephen Chappell: Chief of Air Force, Royal Australian Air Force, Lieutenant-General Jamie Speiser-Blanchet: Commander, Royal Canadian Air Force, Air Chief Marshal Sir Harv Smyth: Chief of the Air Staff, Royal Air Force and Air Vice-Marshal Darryn Webb: Chief of Air Force, Royal New Zealand Air Force
Eighty-six years since the Battle of Britain was won over south-east England, this year’s memorial event, held to remember ‘The Few’ took place under those same skies. It’s the first time the four have been together at the national memorial in Capel-le-Ferne, near Folkestone – and all were humbled to be remembering those who have gone before… some of their countrymen gave the ultimate sacrifice for their county. Joining the event were: • Air Chief Marshal Sir Harv Smyth: Chief of the Air Staff, Royal Air Force (UK) • Lieutenant-General Jamie Speiser-Blanchet: Commander, Royal Canadian Air Force • Air Vice-Marshal Darryn Webb: Chief of Air Force, Royal New Zealand Air Force • Air Marshal Stephen Chappell: Chief of Air Force, Royal Australian Air Force
All laid a wreath during the memorial service, before speaking with guests, including family of ‘The Few’ – as far down the family line as great-grandchildren, and representing many of the countries whose pilots flew the air campaign in 1940. Wreaths were laid by the Lord Lieutenant of Kent, Lady Colgrain, plus associations and societies and local civic dignitaries. Guests saw a display from Kent Wing Royal Air Force Air Cadets Band, the Band of the Royal Air Force Regiment marching with the various Standards, a Guard of Honour by Cadets from Kent Wing Royal Air Force Air Cadets and the Sovereign’s Colour of the Royal Auxiliary Air Force, was carried and escorted by 600 (City of London) Squadron RAuxAF. battleofbritainmemorial.org
Time to put the ‘strategic’ into your Christmas planning? There is something synonymous with lists and Christmas. Ones we send to Santa, the not so long one these days of who we will send cards to (sad, but the trees are better off for it), shopping, menu planning – the list goes on. What about your Christmas lists at work? Now is exactly the right time to apply some strategic direction to your campaigns. Three straightforward actions suggested by Angela Hall at The Insight House could bring you much greater returns on your investments – and it’s not too late to implement them: Timing Different customers do their Christmas shopping in different ways. There are the early birds, the ‘one and done’, and the last-minute rushers. They behave the same every year. Knowing this, you can time your Christmas campaign accordingly, giving relevant and targeted messaging to each group. Your strategy will have the same aim increase sales this year, but you can now apply this differently to each group.
Frequency
A large proportion of your base will only make one Christmas purchase. Give them a reason to do more. Tell them what else is in your range. How much do they indulge?
We all do Christmas differently, but in your customer base you will have one off-shoppers, those with a single product focus (probably the same each year), trialists and those who can’t get enough of you at Christmas. With the right communications strategy, you can encourage that last-minute promo seeking customer who only ever shops with you once, to start their shopping earlier, shop more than once and add a few new products to their basket. Or spot the customer who always tries something new at Christmas and convert them to your staple range too. insighthouse.co.uk
Members News
The more AI we use, the more human we need to be Now that AI is kindly offering to answer our emails, read and write our reports and organise our lives, it’s a little surprising that we’re not yet sitting with our feet up in a frictionless workplace paradise while AI does all the graft. Until then, every day seems to bring a new AI-driven technology, service or company promising to streamline, optimise, automate, accelerate and scale, and all by preferably removing costly and inefficient human effort from another part of working life. Technology has never been more capable of connecting and helping us, yet somehow we’ve developed an extraordinary talent for using it to make everyday life more impersonal. Companies automate customer service in the name of improving the customer experience, while customers become increasingly desperate to find a telephone number and speak to somebody. A lot of the emerging AI technology is genuinely, mind-bogglingly brilliant and we use it enthusiastically ourselves, especially for menial, time-consuming tasks and research. AI is more than another technological fad. Around 70% of UK workers are in occupations containing tasks that AI could potentially perform or enhance. Whatever the eventual outcome, working life is likely to change significantly over the coming years. The interesting
question isn’t only which jobs might be affected, but what will we continue to value humans for?
At Brandspace, we’ve spent many years working in design, branding and marketing. During that time, the channels have changed almost beyond recognition. Printed adverts became digital campaigns and social posts, brochures became websites and direct mail became email marketing. Whilst the channels have changed, the fundamentals haven’t. Good design still requires ideas, clarity, creativity and judgement. A brand still needs to be distinctive and consistent. We still need to understand who we’re talking to, what we’re trying to say and why anybody should care. What has changed dramatically is access to the tools. AI has made it astonishingly easy for almost anyone to produce something that resembles design. Websites can be assembled from templates. Social graphics can be generated in seconds. AI can create images, copy and ideas almost instantly, all without a designer being involved. But access to the tools isn’t the same as having the creativity to prompt the best idea, or experience to judge the output. We could equally ask AI a legal question and receive an impressively convincing answer. We might even understand some of it. But that wouldn’t make us solicitors. Would we recognise the important omission, the unusual
circumstance or the point that changes everything? Probably not. That’s why we still value professional experience and judgement. Then there’s something rather less fashionable to talk about in an age of optimisation, automation and scaling: the very human business of caring. We work directly with our clients and become invested in the brands entrusted to us – gradually gathering years of knowledge, not just of the product or service, but also the personality of the business and its individuals, what they care about most and the small nuances that can make all the difference to the styling or messaging in marketing communications. We notice and question things, often agonising over tiny details because we genuinely care whether the work succeeds and sometimes ideas are based on a gut feel which can come from a strong client relationship. Intuition, personality, emotion, British humour, sarcasm and even imperfection are a just a few of the qualities that come from human involvement rather than a source of just pure algorithmic logic – these are the things that help to drive the differences between one business and another and which AI can’t quite master yet. We suspect the same is true across other professional services - that sometimes what clients are looking for
most is the reassurance that something important is being taken care of properly. This isn’t an argument against speed, ease, productivity or progress. Businesses need to be profitable and technology has always changed how we work, but efficiency is surely a means to an end rather than the purpose of everything. As AI becomes increasingly capable, perhaps some of the qualities we value in professionals will become clearer rather than less important: experience, judgement, curiosity, responsibility and the willingness to care about what happens next. AI is already proving to be an extraordinary collaborator. It can help us research, explore, question, create and accomplish things that would previously have been beyond us. The opportunity is enormous, and we should embrace it. But let’s not be too quick to optimise the human out of it. For more information visit brandspacemedia.co.uk
Want to stand out in a world of algorithmic logic? We apply a more human approach to creating effective marketing communications based on our wisdom, creative flair and genuine care for a brand. Be human. Be real. Be different.
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Thinking Business 01/09/2026 11:01
The Big Interview
Preserving the past – innovating for the future
Phil Webb, managing director of Kent-based Walker Construction, explains how the family-run business with six decades of experience is balancing heritage expertise with forward-looking innovation and ambition. For more than six decades, Walker Construction has continued to be a prominent figure in the Kent business community. Now employing around 155 staff and turning over £55 million annually, the fiercely independent, family-owned company continues to operate from its headquarters in Hythe. Walker Construction’s ethos – “proud of our past, as we look to our future” – also captures the company’s direction of ambition right now. Its long-standing reputation for safeguarding heritage buildings is driving sustained growth in this specialist field. At the same time, Walker Construction is investing heavily in innovation, new product development and modern construction methods designed for the future.
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Phil Webb, who joined the firm more than 30 years ago and became its first non-family Managing Director in 2013, says he’s “proud and privileged” to be in the driving seat, steering the business through this period of strategic growth in these key markets. “We’ve always remained true to our family culture,” he says, “and we know what we are good at – that’s where our focus is right now.” Walker Construction operates across three core areas: a southern division spanning buildings, heritage and civil engineering; a Midlands arm focusing primarily on civil infrastructure for logistics warehouses and data centre projects and rail; straddling civils, buildings and heritage works.
The Big Interview
Heritage is a strategic pillar – and an area where the company has built a strong and respected track record. It has completed works at sites including Dover Castle, Brighton Station and St Pancras Station, where it recently delivered a temporary lift within the constraints of a Grade I listed environment. The company blends internal training with a carefully curated supply chain to meet the often uncompromising standards of conservation projects. “Quality is number one,” Phil says. “With historic projects, discovery is inevitable: open a wall and surprises follow. The firm’s response is deliberately collaborative: arrive with the problem and the proposed solution.” That mindset has earned trust with clients such as English Heritage and custodians of listed buildings of all scales. “It’s not just another job,” Phil adds. “Preserving what’s gone – while integrating the right modern elements – means something. And it’s an area where we are doing more and more work. It’s where we want to grow.” But the company’s future is also being defined by innovation. Product development, new technology and future-proofed innovation are all playing their part. The company’s AVA Bridge and Lift System looks decisively ahead. It has been five years in the making under a consortium with Network Rail, Innovate UK funding, architects, structural engineers and manufacturer McNealy Brown.
“It’s about raising standards, using modern methods of construction and taking innovation to the next level,” adds Phil. “It has taken a long time to get to the point we’re at today – but we’re hopeful that things will really take off for us now.”
It was designed with the intention of revolutionising the way that footbridges on the rail network are constructed, providing a cheaper, more efficient and more sustainable design that is fully adaptable and accessible. It was a challenge laid down by Network Rail as it looked to reduce capital expenditure, carbon footprint and installation times of footbridges while completing its Access For All programme.
With more than six decades rooted in the Kent business community, Walker Construction remains deeply engaged with the wider local network around it and is an active member of the Kent Invicta Chamber of Commerce.
Instead of conventional mild-steel fabrication, AVA uses stainless steel and robotic manufacturing. The modular, “plug-and-play” design allows bridges to be configured by span and height without the need for bespoke reinvention each time. Stainless steel also means it’s built to be long-lasting and doesn’t need to be painted. And it’s a design that can be installed at any station. Critically, the lift arrives pre-installed within its shaft – around 80 per cent commissioned – then craned into place and connected rapidly. It’s a radical shift from the 20-plus-week, piecemeal installs typical on station platforms. Following construction of a prototype design, the first live installation has taken place at Stowmarket Station in Suffolk. Funding from Innovate UK and Network Rail has been supplemented by the company’s own “significant” investment to carry the concept over the line. Walker Construction is now hopeful for more UK projects and interest is already emerging from abroad, including Germany and Australia.
Strengthening its visibility and relationships within local business communities, it has also been rewarded for its work. Walker Construction was named regional winner at the prestigious Chamber Business Awards 2025, securing the Green Innovation Business of the Year title - testament to its leadership in sustainable construction practices and environmental innovation. While heritage and innovation are central strands for the business, Phil is equally proud of the workforce behind them. People remain any company’s greatest asset – and greatest strength. Walker Construction still has many family connections across its workforce. But that is underpinned by a determination to develop
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future talent and help the sector grapple with the challenges of an ageing workforce and persistent skills shortages. The company has doubled down on apprenticeships, taking on six apprentices last year and four this year. The cohort reflects a healthy gender mix and clear progression into roles like quantity surveying, site management and planning. “We’re a family-run business and many people who work here have a son or daughter or an auntie or uncle also working here. But you’ve also got to build for the future. It’s something I’m really passionate about. “You need to invest now for five years’ time. We’ve made great steps with our apprenticeship programme and it’s something we are really proud of.” Phil adds: “I’ve been the first non-family member to take up the reign as MD and I’m very proud that the family trusted me in that. But I’m just the next custodian of the company and there will be others after me. “Our ambition is to strengthen our core business with core clients and expand and grow where possible. Investing in innovation, our system and crucially our people, is so important.”
Preserving what’s gone – while integrating the right modern elements – means something. And it’s an area where we are doing more and more work. It’s where we want to grow.
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Thinking Business
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Make smarter financial moves
Impartial advice for business and private clients. Talis Independent Financial Advisers operate throughout the UK supported by the head office team in Kent.
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Cover Feature | Technology/Communication/AI Feature | Later Life Planning
Be Prepared: Preserving Choice, Security and Legacy Understand how care may be funded
Turn preparation into a practical plan
The home is not always counted. Its value is normally excluded where care is provided at home or temporarily, and protections may apply if a partner or certain qualifying relatives continue to live there. For permanent residential care, however, the property is likely to be included eventually. A deferred payment agreement may sometimes allow eligible owners to use the value of their home to meet fees without an immediate sale.
Preparing for later life cannot eliminate uncertainty, but it can replace avoidable confusion with informed choices. By understanding income, assets, likely care costs and the potential IHT position, individuals can protect their own quality of life first, while giving any future legacy the best chance of being managed efficiently and in accordance with their wishes.
In England, adult social care is generally means-tested. After a needs assessment, the local authority may complete a financial assessment covering income, savings, investments and, in some circumstances, property. For 2026–27, someone with capital above £23,250 is normally responsible for the full cost of permanent residential care. Thresholds do differ across the UK, so local guidance matters.
JAMES COLE
Managing Director, London - South East T: 01233 722999 E: jc@talisifa.com W: www.talisifa.com
Later-life planning is easy to postpone. Yet preparing early can make the difference between having genuine choices or making hurried decisions during a crisis.
A sound plan should bring together two closely connected questions: how care might be funded, if it is needed, and how the value eventually passed to family or other beneficiaries may be affected by inheritance tax. Neither issue is simply about preserving wealth. Good planning is about maintaining dignity, independence and control while providing clarity for those around you.
Start with a complete financial picture
The starting point is a realistic inventory of income, expenditure, assets and liabilities. Income may be guaranteed for life or generated from capital. Jointly owned assets should be identified as such. Keeping account details, policy documents, pension information and property records in one secure place, and regularly updated, can save families considerable difficulty later. This exercise should go beyond producing a balance sheet. Compare guaranteed income with essential spending and consider how both may change after bereavement or ill health. Build a cash reserve and test whether income could meet additional costs such as home adaptations, domestic help or regular care. Assets that look substantial can be depleted quickly when care fees arise year after year.
Planning should therefore include a range of scenarios: occasional support at home, substantial domiciliary care, assisted living and residential or nursing care. Estimate how long accessible savings could sustain each option, allowing for inflation. Avoid giving assets away simply to reduce potential care costs; a local authority may treat the reduction of wealth as ‘deliberate deprivation’ and assess the person as though the assets were still owned.
A useful later-life plan should include an upto-date will, nominations for pension death benefits, and ‘lasting powers of attorney’ for property and financial affairs, and for health and welfare. Discuss your preferences with trusted family members: where you would like to receive care, who should make decisions, and how fees might be paid. Review the plan after major life events and at least every few years, because asset values, family circumstances, tax rules and thresholds often change.
Scan the QR code to download your copy of Two Certainties and help your family be prepared.
Consider inheritance tax alongside care planning
Inheritance tax (IHT) planning deserves similar accuracy. The standard nil-rate band remains frozen at £325,000, but many couples can expect to benefit from £1 million of allowances between them. Estates worth more than £2 million will find that limit tapered down. From April 2027, most pension funds will be added to the IHT calculation marking a significant change for many estates. So the exact IHT liability depends on ownership, lifetime gifts, debts, reliefs, the will and the beneficiaries. Care costs and IHT are linked but should not be confused. Money legitimately spent on care reduces the estate, while gifting primarily to avoid care fees can create serious problems. Gifts may also remain relevant for inheritance tax for up to fourteen years, and may create capital gains tax, loss-of-control or affordability issues. Before making substantial gifts, changing property ownership or establishing trusts, you should seek regulated financial advice and specialist legal and tax advice. Thinking Business
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Feature | Later Life Planning
WORK
RETIRE
Futureproofing: what matters most
Why business owners need to think beyond wealth and start planning for life’s “what ifs” For most business owners, planning is part of everyday life. They create business plans, manage risk, invest in growth and prepare for challenges ahead. Yet one area of planning is often overlooked until a significant life event brings it into sharp focus: later life planning.
While conversations about incapacity, inheritance and death can be uncomfortable, they are becoming increasingly important for business owners, professionals and families. Far from being simply about what happens when we die, later life planning is about protecting everything we’ve spent a lifetime building.
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For members of Kent Invicta Chamber of Commerce, many of whom have invested years growing businesses, creating jobs and building financial security, the key question is this: if something unexpected happened tomorrow, would your family, your business and your assets be protected?
Looking beyond retirement
Many people associate later life planning with pensions and retirement. While financial security remains important, modern planning goes much further. Today, estate planning encompasses not only financial assets but also business interests, property ownership,
healthcare decisions and family responsibilities. It is about ensuring your wishes are understood and your affairs can be managed effectively, whatever the future may bring.
At its heart, good planning provides clarity. It answers important questions about who can make decisions on your behalf, how your assets should be distributed and how loved ones can be supported when they need it most.
The foundation: A professionally drafted will One of the most important steps anyone can take is putting a professionally prepared will in place.
A will allows you to decide who will inherit your assets, who will administer your estate and, where appropriate, who will care for dependent children. Without a valid will, your estate will be distributed according to intestacy rules, which may not reflect your personal wishes or family circumstances. For business owners, the implications can be particularly significant. Company shares, business assets and partnership arrangements all need careful consideration to ensure a smooth transition in the future. According to specialists at Wellers Law, a will should not be viewed as a document that is written
Cover Feature | Technology/Communication/AI Feature | Later Life Planning once and forgotten. Marriage, divorce, the arrival of children or grandchildren, changes in wealth and business growth can all affect whether existing arrangements remain appropriate. Regular reviews help ensure your plans continue to reflect your wishes as life evolves.
Planning for life, not just death
While many people recognise the importance of having a will, fewer have considered what would happen if they became unable to manage their own affairs. Illness, injury or loss of mental capacity can affect anyone, regardless of age. Without suitable arrangements in place, loved ones may face lengthy legal processes before they are able to make important decisions on your behalf. This is where Lasting Powers of Attorney (LPAs) play a vital role. An LPA allows you to appoint trusted individuals to act for you should you lose the ability to make decisions yourself. There are two types: • Property and Financial Affairs LPA, covering matters such as bank accounts, investments and property. • Health and Welfare LPA, covering decisions relating to care, treatment and wellbeing. Putting LPAs in place while you have mental capacity provides reassurance for both you and your family. It can also prevent unnecessary stress, delays and expense during difficult circumstances.
Protecting your business
For entrepreneurs and company directors, later life planning extends beyond personal affairs. Many business owners devote considerable time to protecting premises, equipment and cash flow, yet fewer consider what would happen if they were suddenly unable to run the business. Who would make decisions? Who could access financial information? How would key operations continue? Without appropriate arrangements, even a temporary period of incapacity can create significant challenges.
Professional advisers increasingly recommend viewing business succession planning, estate planning and risk management as connected issues. By considering them together, business owners can help safeguard the future of their organisation, employees and clients. After all, protecting a business is not just about preserving revenue. It is about protecting the people who depend upon its success.
Organisation
Even when people have a will and LPAs in place, another challenge often remains: information. Families may know important documents exist but struggle to find them when needed. Details of bank accounts, investments, insurance policies, legal advisers and personal wishes can be stored in multiple locations, creating confusion at precisely the wrong time. This challenge has inspired a new initiative from Real Money Guide called REAL LIFE FILE. Designed as a secure central record, REAL LIFE FILE helps bring together important information, documents, contacts and personal wishes in one place. The aim is to provide trusted family members or attorneys with a clear roadmap when managing someone’s affairs. The concept reflects a growing understanding that protecting a family requires more than simply having the right legal documents in place. It also means ensuring that those documents, and the information surrounding them, can be found and used when required.
An investment in peace of mind
Perhaps the greatest benefit of later life planning is peace of mind. Knowing that your wishes are clearly documented, trusted people are authorised to act on your behalf, and your family has access to important information provides reassurance that cannot be measured financially. For Kent’s business community, later life planning represents
Because true success is not only about what you build during your lifetime. It is also about how well it is protected for the future.
Wellers Law advises individuals, families and business owners on wills, trusts, estate planning, probate and Lasting Powers of Attorney. Real Money Guide provides specialist will and LPA services and is developing REAL LIFE FILE, designed to help individuals organise and protect essential life information for the people they trust.
Find out more at www.wellerslawgroup.com and www.realmoneyguide.co.uk
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Increasingly, people are recognising that financial planning, legal planning and business planning cannot be viewed in isolation. A will may affect succession planning. Business ownership can impact estate planning. Tax considerations often influence family wealth planning.
The result is greater clarity, stronger protection and fewer unexpected complications in the future.
Ultimately, later life planning is not about focusing on the end of life. It is about protecting the people, businesses and achievements that matter most.
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A joined-up approach
As a result, many professionals are adopting a more joined-up approach, helping clients consider the broader picture rather than focusing on individual issues in isolation.
another form of futureproofing. Just as successful businesses prepare for uncertainty, individuals should prepare for life’s unexpected challenges.
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Feature | Later Life Planning
Pensions set to be subject to Inheritance Tax with the stated intention to curb the use of pensions as a vehicle for tax-free wealth transfer. Many pension pots will now be exposed to IHT at the current rate of 40%. Consequently, the role of an executor will become more onerous, as they will be responsible for reporting and paying any IHT due on unused pension funds and pension death benefits.
Pensions impacted Aaron Spencer mulls the options to help preserve your wealth.
Individuals and employers have long viewed pension pots as an efficient way to pass on wealth to the next generation, because unlike most other assets, pension funds have generally fallen outside the scope of Inheritance Tax (IHT). However, this is set to change. From April 2027 most unused pension funds and pension death benefits will be brought within the scope of IHT. This is a result of a raft of new taxes and regulations announced in the 2024 Autumn Budget (and confirmed in the Finance Act 2026),
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The reforms will apply across most registered pension schemes, including: • Personal pensions • Workplace defined contribution schemes • Self-invested personal pensions (SIPPs) • Small self-administered schemes (SSAS)
What should I do?
Individuals with significant pension savings should seek legal advice and consider the following: Review your pension nomination forms – ensuring that nominations are up to date can help pension trustees understand who you intend to benefit and how benefits should be
distributed. Consideration of the use of the spousal exemption will be particularly important for married couples or civil partners. Review your Will – this is an important time to review your Will (or make one if you haven’t already) and ensure you understand your potential IHT exposure. You will need to consider whether your appointed executors will need professional support and weigh up the merits of appointing a professional executor to navigate the increasingly complex reporting requirements. Consider how pensions fit within your overall estate – If pension funds are brought within the scope of IHT, it is sensible to review how pension savings sit alongside other assets such as property, investments and business interests. Seek coordinated legal and financial advice – Decisions about drawing down pension income, restructuring investments or making lifetime gifts can have tax consequences. Taking advice from both legal and financial advisers can help ensure that any changes support your long-term succession and tax planning objectives. Aaron Spencer is Head of Private Client at Furley Page solicitors.
Award-winning care across Kent & Sussex Great care starts with great people Across Kent and Sussex, Integrum Care Group is creating welcoming communities where residents are supported as individuals and exceptional care is shaped around the people who call them home. For Integrum Care Group, providing exceptional care is about far more than meeting someone’s day-to-day needs. It is about understanding the person, their life, their interests and the things that matter most to them. Across its eight care homes in Kent and Sussex, Integrum provides a range of residential, nursing, dementia and specialist care, with each home retaining its own character and connection to the community around it.
staff, Integrum places great importance on creating an environment where people feel valued, supported and able to make a genuine difference to residents’ lives. That commitment has also received wider recognition, with Integrum teams and individuals receiving awards for leadership, employee engagement, innovation and excellence in care.
While the group continues to develop, its focus remains straightforward. To provide high-quality, personalised care At the heart of the group are its people. in welcoming homes where residents can From care and nursing teams to activities, feel safe, valued and very much part of a hospitality, management and support community.
Discover Integrum Care Group and our homes at integrumcaregroup.co.uk
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Legal Expertise. Lasting Impact www.wellerslawgroup.com
Your trusted Local solicitors We have been helping families and businesses in Sevenoaks and across Kent realise their plans since 1881. Whether you are thinking of moving home, putting arrangements in place for the future, starting a business, are facing a dispute or need advice on any legal issue, you can talk to us. • Residential property • Business property services • Lease extensions • Wills, trusts and powers of attorney
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22 Thinking Business
Pride or Prejudice!
Advertorial
Succession and Inheritance Tax planning By Nick Holmes, Managing Director, Chavereys
❛❛ It is a truth universally
acknowledged, that a single man in possession of a good fortune, must be in want of a wife.
❜❜
For those less disposed to Jane Austen, this is the famous opening line of Pride and Prejudice. When we think about succession and Inheritance Tax (IHT), a novel written over two hundred years ago can still teach us a thing or two. The foundation of any estate planning is simple: know what you are trying to achieve, and who is going to help you achieve it. On the second point, do not rely on one of our artificial friends. Natural intelligence still reigns supreme, and wisdom matters as much as technical ability. Pride and Prejudice turns on a succession problem. The Bennet estate is entailed to the nearest male heir, a cousin the family barely knows. Mr Bennet spent years assuming a son would arrive and put nothing aside. As a result, his five daughters face a future that depends on marrying well. Hoping it works out is not a plan, and the way wealth passes on shapes a family’s choices as much as any feelings do. So how do you avoid Mr Bennet’s mistakes?
Start with two fundamental elements: what do you have, and what do you want? Doing something is always better than doing nothing, even if that something is deciding you are happy with how things stand.
What do you actually have and how is it held? The first question is the one most often ignored. What is your balance sheet, or more bluntly, what are you worth? And how does that fit with the IHT reliefs available today? Put simply, if you died tomorrow, how much IHT would be payable? This is about turning your assets and liabilities into numbers on a schedule and not about words. I see far too many tax planning reports that contain acres of narrative but no numbers, how can you plan if you don’t know what you are actually worth.
or civil partner. And from April 2027, most unused pension funds will also count towards your estate for IHT for the first time. Will the rules change again? The Government has already revised them twice. My own view is that we will see further relaxation, and perhaps APR and BPR restored close to their original form. HMRC expects the reforms to raise around £300 million a year but in reality the reforms will cost the Exchequer billions. So start with your balance sheet. This is the financial and tax part, which is distinct from the succession part.
What do you want? The second question is trickier: what do you want, and what does your family want? This is the succession part. My advice is to meet your professional team first to agree your objectives, then bring in the family. Succession planning must be collaborative, or it is likely doomed to fail. Once you have answered both questions, you put them together to form your tax and succession strategy. Times have changed since Jane Austen wrote her novel, but the building blocks of planning have not. Succession is about family and finance in equal measure.
For many families, the changes announced at the Autumn Budget on 30 October 2024 have been a game changer. From 6 April 2026, only the first £2.5 million of qualifying farm and business assets per person gets 100% agricultural property relief (APR) or business property relief (BPR). Anything above that gets 50% relief. Any unused allowance can pass to a surviving spouse
Talk to us
Nick Holmes is the managing director of Chavereys, a leading UK tax advisor to high net worth families.
nick.holmes@chavereys.co.uk
Thinking Business
23
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24 Thinking Business
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Hospitality
Bringing Kent together this Christmas
Connect, reflect and celebrate to end the year on a high There is something magical about Christmas in Kent. From the twinkling lights of Canterbury and Rochester to festive gatherings in the county’s bustling towns, coastal destinations and picturesque countryside venues, the season brings people together in a way that few other times of year can. For businesses, it provides the perfect opportunity to celebrate achievements, recognise hard work and strengthen the relationships that drive success. After a year of navigating challenges, embracing opportunities and pursuing growth, Christmas offers a welcome chance to step away from the demands of daily business and focus on what matters most: people. Whether it’s an elegant evening
party, a relaxed team lunch, a client reception or a festive networking event, these occasions create opportunities to connect, reflect and celebrate shared successes. For businesses across Kent, festive events are about far more than good food and seasonal cheer. They can boost morale, reinforce company culture and help employees feel valued and appreciated. In an era where many teams work across multiple locations or split their time between home and the office, the opportunity to come together face-to-face has never been more important. The festive season is also a crucial time for Kent’s thriving hospitality sector. The county boasts a wealth of exceptional venues, from luxury hotels and historic country houses to contemporary restaurants, vineyards and unique event spaces, all ready to help
businesses create memorable experiences for their teams and clients. By choosing local hospitality providers, organisations can not only enjoy outstanding celebrations but also support the businesses that contribute so much to Kent’s economy and reputation. In this special feature, Thinking Business showcases some of the leading hospitality venues and festive experiences available across Kent. Whether you’re searching for inspiration for your Christmas party, looking to reward your team or planning a memorable event for clients, you’ll discover plenty of ideas to help make this festive season truly special. After all, Christmas is about bringing people together, and there is no better place to celebrate than in the heart of Kent’s vibrant business community. Thinking Business
25
Hospitality
Make Your Christmas Party one to remember at Ashford International Hotel Christmas celebrations begin well before December, with the hotel transformed into a festive setting from late-November. Beautiful seasonal decorations create a warm and welcoming atmosphere, while a life-size Christmas sleigh provides a memorable photo opportunity – perfect for team photographs, social media moments and creating lasting memories. Whether you are planning an intimate team gathering, a large-scale corporate Christmas party, the Ashford International Hotel offers the space, facilities and festive atmosphere to make your event special. The hotel’s spacious Kent Suite can accommodate up to 300 guests, making it an ideal choice for larger corporate Christmas celebrations. With an adjoining private bar and reception area, the space allows the evening to flow seamlessly from welcome drinks and networking through to festive dining, entertainment and dancing. For businesses, Christmas events are about more than simply enjoying a meal. They are an opportunity to recognise achievements, thank employees for their hard work and bring teams together after another busy year. For smaller businesses or teams, the hotel also offers Christmas joiner parties, providing a fantastic alternative to organising a private event. Companies can purchase individual tickets, allowing smaller teams to join a larger festive celebration without the commitment or cost of hiring a private function space. It is a great way to enjoy all the atmosphere of a big Christmas party while meeting and celebrating alongside other local businesses. With 179 bedrooms, guests can make a night of it, while the leisure club and spa provide an opportunity to relax before or after the festivities. The hotel also offers 400 free parking spaces, making it convenient for guests travelling from across Kent. This Christmas, why not give your team more than a party? Give them an experience to remember at Ashford International Hotel. www.ashfordhotel.com
26 Thinking Thinking Business Business
Think differently to create lasting value
The best corporate hospitality does more than bring people together. It creates space for new ideas, stronger relationships and conversations that continue long after the occasion itself. Increasingly, businesses are moving away from conventional entertaining in favour of thoughtful experiences with a genuine sense of place and purpose. The choice of setting can communicate something important about an organisation, demonstrating shared values and commitments to quality, sustainability, craftsmanship and local enterprise. At Gusbourne, we see this in the way companies use our vineyards in Appledore. Guests can follow the journey from vine to glass, discover the precision and patience behind English winemaking, and learn how careful stewardship of the land shapes both the wines and the estate’s future. “The most memorable corporate experiences feel considered and personal. They give people time to connect, while the setting itself can reflect a company’s values and inspire fresh thinking.” Florent Noir, Head of Corporate, Gusbourne There is value, too, in stepping inside a world-class Kent business. A vineyard offers a refreshing change of perspective: an inspiring environment in which to exchange ideas, celebrate achievements or bring a team together. Conversations prompted by innovation, growth, provenance and long-term thinking often extend far beyond wine. The most successful occasions combine a sense of quality with enough informality for relationships and ideas to develop naturally. Whether thanking clients, welcoming international guests or creating space for a team to think differently, the lasting value lies not in spectacle, but in a meaningful shared experience. To find out more visit: gusbourne.com
The most memorable ❛❛corporate experiences
feel considered and personal. They give people time to connect, while the setting itself can reflect a company’s values and inspire fresh thinking.
❜❜
Autumn employment reforms: what hospitality businesses need to know
Two major employment reforms are now on hospitality employers’ radar. Employment law solicitor Lydia Button of Thackray Williams explains how changes to zero and low-hours working, alongside new right to work rules, could affect staffing as businesses prepare for the festive season. October marks the arrival of new right to work reforms, while the Government has also concluded its consultation on proposed changes to zero and low-hours contracts, with many expecting the key measures to be adopted. Together, they signal increased compliance obligations for employers that rely on flexible workforces. The proposed zero and low-hours reforms would give eligible workers the right to guaranteed hours based on the hours they regularly work. Employers could also face new requirements around providing reasonable notice of shifts and compensating workers when shifts are cancelled, moved or shortened at short notice. These changes could affect how hospitality businesses manage rotas during busy periods, including the Christmas trading season. At the same time, new right to work rules came into force on 1 October. While agencies supplying temporary hospitality staff will generally remain responsible for compliance, businesses should not assume this. The reforms strengthen accountability across modern labour supply arrangements, making it important to review agency agreements and ensure responsibilities are clearly documented. Employers who recruit seasonal staff directly must continue to carry out compliant checks before employment begins. With Christmas recruitment now underway, hospitality businesses should review staffing arrangements, contracts, onboarding procedures and agency relationships. Preparing now could help avoid costly compliance issues during the busiest trading period of the year. thackraywilliams.com
Hospitality
LOOP. The new way to get together Something new is coming to Ashford this November.
Opening on Friday 27th November, just in time for the festive season, Loop is a completely new destination for entertainment, events, socialising and work — bringing cinema, live events, games, food and drink and flexible spaces together under one roof. Planning a Christmas party or end-of-year celebration? The live events space can accommodate up to 160 guests, creating the perfect setting for a memorable celebration with food, drinks, entertainment and plenty of room to party. Or create something more bespoke by combining a meeting or presentation in one of the cinema screens followed by team-building activities and social games. Loop is also made for those
important company moments. Host an awards ceremony, presentation or conference in the live events space or one of the cinema screens, then switch things up with bowling, interactive darts, shuffleboard, karaoke, batting cages, golf simulators, interactive shooting, American pool or arcade games.
Flexible meeting rooms for 4 to 10 people also make Loop ideal for smaller meetings, team sessions and client events — with the freedom to add entertainment, food and drink whenever you want. Whether it’s a Christmas party, awards ceremony, team away day, client event or company meeting, Loop offers a completely new way to bring people together — with everything needed for business, entertainment and celebration in one exciting destination.
CHRISTMAS PARTIES JUST GOT MORE FUN Get together. Get competitive. Then celebrate. christmas parties • private hire • exclusive events
LOOP OPENS 27 NOVEMBER Christmas 2026 bookings now open Speak to Lindsey: events@loopashford.com
Christmas 2026 bookings are now open. Speak to Lindsey at events@loopashford.com to discuss your requirements and discover how Loop can help you create an event your team and guests will remember.
Find us at Elwick Place, Ashford TN23 1AE
Thinking Business
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Inside EKC Group’s 4 Star hotel, The Yarrow – a unique training hotel The Yarrow is a four-star training hotel in Broadstairs and part of East Kent Colleges Group (EKC Group) – a family of six further education colleges and nine adult training centres across Kent. The hotel provides a unique environment where the hospitality industry’s future leaders can work alongside highly skilled professionals while receiving the technical training required for their course. As the only hotel of its kind in the UK, with no other further education provider offering the same high-quality training experience within its own luxury establishment, The Yarrow presents a unique opportunity for the next generation to gain first-hand experience of the industry. The Yarrow is owned and operated by EKC Group. This means students studying at one of the Group’s Colleges can gain real-world experience in a busy luxury hotel while learning from passionate industry professionals. It’s an exciting opportunity that equips them with the skills, knowledge and insight needed to step confidently into the hospitality sector after completing their qualification. But why is this initiative so important? Lucy McLeod, Chief Executive of East Kent Colleges Group, explains that while education providers can teach students everything there is to know, nothing is more valuable to employers than industry experience. “As an ‘Outstanding’ provider of
education, I’m confident that the learning our students receive in the classroom and through their practical sessions is invaluable,” she said. “We’re equipping our learners with the skills, knowledge, and insight they need to succeed in the hospitality industry, but what makes The Yarrow so special is the opportunity it provides to put that learning into practice in a real working environment. “Our Hospitality and Catering students get to work in front-of-house roles as well as alongside professional chef Tim Cooper to create exceptional dishes, helping them build confidence, develop expertise, and prepare for successful careers in the industry. “Not only this, but our T Level Business students also get an insight into how a professional organisation runs working on reception, while our Hair and Beauty students work in the salon and spa with clients. “The Yarrow offers something truly unique, and its value to both our students and the wider industry cannot be overstated.” Many students who have worked at The Yarrow have gone on to build successful careers in the industry, including Chris Stevens, Assistant Food and Beverage Manager at the hotel. Chris studied Catering at EKC Broadstairs College, and his career at The Yarrow has spanned six and a half years, beginning as a food and beverage team member.
“I graduated from College when the hotel first opened. Being quite young, it took me time to learn my skills, and now I’m someone that students and staff can look up to,” he said. “In addition to my College experience, working here has taught me everything that I need to know for the industry. I felt a bit more mature at College than I was when I was at school, which means that I was a perfect candidate for the role when it became available. “Being able to have a work placement here on campus is a great opportunity. It’s not just a restaurant or just a hotel because there are so many different skills that you could develop.” The work experience opportunities offered through The Yarrow have proven instrumental in setting students up for success. Across areas such as Business, Hospitality, Catering, and Hair and Beauty, students can apply their classroom learning in a real-world environment. By working closely with industry professionals, they enhance their technical skills, build confidence, and develop the leadership qualities needed to succeed in their chosen careers.
Shape your future workforce with us Finding and developing the right talent doesn’t have to be complex. At EKC Group, we work in partnership with employers across East Kent to build the skills your business needs to grow. From apprenticeships and industry placements to upskilling your existing workforce, we make it simple to collaborate in a way that works for you. With colleges in Ashford, Broadstairs, Canterbury, Dover, Folkestone and Sheppey, plus nine adult training centres, we’re perfectly placed to support your business, locally and at scale.
Let’s work together. Visit ekcgroup.ac.uk/employers to get started.
Members News
The Kentish Wine Way: Showcasing Kent’s WorldClass Wine Tourism
Kent has firmly established itself as the home of English wine, with its unique terroir, growing international reputation and vibrant collection of vineyards attracting visitors from across the UK and beyond. Building on this momentum, The Kentish Wine Way has been developed as a destination marketing campaign designed to raise the profile of Kent as a leading wine tourism destination and encourage more visitors to explore the county’s vineyards, cellar doors and hospitality experiences. The campaign brings together around thirty participating wine producers under a shared identity that celebrates the quality, provenance and distinctive character of Kent wines. Developed through a partnership approach, The Kentish Wine Way provides a platform for vineyards to collaborate, strengthen their visibility and showcase the breadth of experiences available to visitors, from guided tastings and vineyard tours to fine dining and luxury accommodation. For the hospitality sector, The Kentish Wine Way presents a significant opportunity. By encouraging visitors to extend their stays and explore multiple venues across the county, the campaign will help drive demand for accommodation, restaurants, pubs, attractions and local businesses. As wine tourism continues to grow, The Kentish Wine Way is set to become a cornerstone of Kent’s visitor economy, strengthening the county’s reputation as one of England’s most exciting food and drink destinations. If you would like to get involved, just follow the Kent vineyards on all social media platforms. www.visitashfordandtenterden.co.uk
Training programme to help out-of-work adults gain the skills they need to succeed in hospitality The UK Hospitality Skills Passport programme is an initiative delivered by EKC Training to help out-of-work adults gain the skills they need to not just work but succeed in hospitality.
EKC Training closely collaborates with employers to understand both the skills need, and key recruitment timelines to help you hire the right people, with the right knowledge, at the right time. Over the course of the two-week programme, learners will develop a range of skills across customer service, industry knowledge, safety training, and general employment skills.
The transformational programme has already supported a significant number of people into employment, following a pilot scheme of three cohorts being delivered in the
hospitality hotspot of Thanet. Businesses across the sector can get involved, with previous partners including Thorley Taverns, and Premier Inn. EKC Training are now looking for the next group of hospitality
For more information visit: ekcgroup.ac.uk
Securitatem Installations puts hospitality access control in the spotlight Hospitality venues are facing growing security challenges as visitor numbers continue to rise, according to Securitatem Installations.
Securitatem Installations, a security specialist and part of The Securitatem Group, has seen rising demand from hotels, restaurants and event venues for CCTV and access control systems as owners look to manage complex sites and safeguard guests and staff. Managing Director Nick Reid said access control is increasingly important for hospitality operators. “These sites often have complex layouts and constant footfall, with staff only areas, stock rooms and guest zones all needing different levels of access. Controlling who goes where and being able to prove it afterwards, matters as much as keeping intruders out.” Securitatem Installations designs, installs and maintains CCTV and access control systems tailored to hospitality settings, from boutique hotels to large
30 Thinking Business
employers who are ready to give back to their community, and hire staff, safe in the knowledge that they’ve got the skills you need for your business.
event spaces, alongside intruder alarms, with Police approved alarm response and full monitoring capabilities. Hospitality businesses also present particular risks once the doors close. “Venues that stay open late, hold high-value stock or handle cash are attractive targets,” Nick said. “Many operators only think about security after an incident, when a coordinated monitored system of CCTV, access control and alarms could have prevented it altogether.” With the hospitality sector continuing to change and adapt to the needs of their customers, Securitatem Installations recommends upgrading existing systems, this is just as important as fitting them before opening, as many venues are relying on ageing CCTV and access control systems that no longer matches how the site is used. www.securitateminstallations.com
Members News
Cash is King The No1 Currency Ashford store has been selling travel money to the local community for over 12 years. After a tough few years over the Covid pandemic, when they were forced to close and people were not able to travel, they are proud of how their reputation in the community has remained strong. The Ashford store is not just there for your financial demands but also to lend a listening ear to your best travel stories and supply a top tip or two to take on to your next adventure. The No1 Currency Ashford team aspires to keep customer service at the forefront.
Branch Manager Simon Kettle said: “It’s the whole experience the customer expects that sets us apart, those little chats we share about their holiday experiences go a long way to retaining thousands of returning customers which enforces our commitment to being the best. “We are especially proud of our extensive magnet collection (170 and counting!) from customers who have taken our travel money all over the globe and brought us back this small piece of their travels. And remember, as our Managing Director Simon Phillips says, ‘cash is king’!” www.no1currency.com
Investing in creativity to strengthen Kent’s economy The creative industries are one of the UK’s fastest-growing sectors, yet many people still face barriers when trying to enter film, television and digital media. Across Kent and the South East, Screen South is helping to bridge that gap by creating opportunities that develop talent, strengthen communities and support the region’s creative economy. Through filmmaking programmes, creative technology workshops and industry masterclasses, Screen South connects young people, emerging creatives and professionals with the skills, experience and networks needed to build successful careers. These initiatives also help develop a skilled workforce, encouraging innovation and collaboration across the wider business community. This year marks an exciting milestone as Screen South becomes the regional hub for BFI Film Academy South East, delivering a new three-year programme that will provide
even more young people with access to highquality screen industry training and career pathways.
“Creative industries are about far more than making films,” says a spokesperson for Screen South.
“They create jobs, inspire innovation and give people the confidence and skills to build rewarding careers. By investing in creativity today, we’re helping shape the workforce and businesses of tomorrow.”
As demand for digital and creative skills continues to grow, partnerships between education, industry and organisations like Screen South will become increasingly important. By nurturing talent and creating accessible opportunities, Screen South is helping ensure the South East remains a place where creativity, innovation and opportunity can thrive together. screensouth.org
Later Life Planning: Why a Lasting Power of Attorney Matters
When people think about later life planning, making a Will is often one of the first things they consider. A Will is an essential document that ensures your estate is distributed according to your wishes and can help make things easier for loved ones after your death. However, a Will only takes effect after you die. An equally important part of planning for the future is protecting yourself while you’re still alive. A Lasting Power of Attorney (LPA) allows you to appoint someone you trust to make decisions on your behalf if you become unable to do so yourself through illness, absence, injury or loss of mental capacity. There are two types: a Finance and Property LPA, covering matters such as bank accounts, bills and property, and a Health and Welfare LPA, which allows decisions about your care, medical treatment and daily wellbeing. Many people assume that a spouse, partner or adult child can automatically step in if something happens. Unfortunately, this is not always the case. Without an LPA, your loved ones may need to apply to the Court of Protection before they can help manage your finances or make important decisions on your behalf. This can be a lengthy, costly and stressful process at an already difficult time. Just like making a Will, putting an LPA in place is about taking control of your future, protecting your wishes and giving those closest to you, peace of mind. If you’d like to find out more about Lasting Powers of Attorney or Wills, our friendly team at Bridger’s Law is here to help. Give us a call for an informal chat about your options. Find out more www.bridgerslaw.co.uk Thinking Thinking Business Business
31 31
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Economy
Budget must back business, cut costs and deliver growth The British Chambers of Commerce (BCC) is calling on Chancellor John Healey to ‘Back Business, Cut Costs and Deliver Growth’ in his first Budget statement. With BCC research showing fragile business confidence, its budget submission asks the Chancellor to give firms the ‘breathing space’ they need to create jobs, invest and grow. The BCC is recommending three fiscally responsible immediate steps: •
Cut employer National Insurance contributions for all under-25s, to help tackle the youth employment crisis, funded in part by replacing the pensions triple lock.
•
Introduce a targeted tax reduction package to ease energy and business rate pressures for all firms. That should include Government funding 75 per cent of the Renewables Obligation for business and lowering all rateable value multipliers.
•
Restore consistent, locally delivered export support to help more SMEs trade globally and drive growth.
Taken together these measures will immediately reduce business costs, unlock investment and generate a stronger fiscal return through higher growth. BCC research from thousands of businesses across the Chamber network shows the problem the Chancellor must tackle. Their analysis shows domestic policies have increased the cost stack facing a typical SME by over 70 per cent in the past decade. Around a quarter of that rise has come since the 2024 budget. The impact of these rising cost pressures on business behaviour has been significant. The BCC’s latest economic survey found that only 17 per cent of SMEs are planning to increase investment this quarter, the lowest level recorded since the pandemic. Alongside immediate action, the BCC is also calling for the Chancellor to outline a medium to long-term roadmap of reform.
The plan should focus on three areas: •
Investing in people to deliver skills and productivity benefits
•
Providing greater certainty on the delivery and outcomes from public sector investment
•
Creating a tax reduction roadmap to encourage private sector investment
The BCC believes the Government must also ensure fiscal devolution enables growth and will launch ‘a business vision’ for fiscal devolution in the coming weeks. The Chamber network stands ready to work with government as power is further devolved across the UK. Shevaun Haviland, Director General of the British Chambers of Commerce, said: “We know the Government is in a fiscal bind and its choices are limited. But support for business is not just money out the door, it generates vital economic returns. Easing cost pressures will give firms breathing space to create jobs, investment and growth. “Right now, too many businesses are being held back by ever increasing bills. Our research shows domestic policy costs on firms have piled up by over 70 per cent in the last decade. “The Chancellor must use his first budget to cut the cost of doing business, allowing everyone to reap the economic benefits. Piling more taxes on firms, would be a road to ruin. The quickest way to destroy business confidence.
“We need to see immediate action on helping young people into work, cutting business rates and energy costs, as well as helping to support more SMEs to export. Taken together, we believe these measures can help light the touch paper for stronger growth. “The Chancellor must also outline longer term plans to boost investment, skills and productivity across the UK. Our Chamber network is rooted in its communities; they know their local economies and want to work with government to make devolution a success. “Pro-growth choices have never been more urgent. The Chancellor must ‘back business, cut costs and deliver growth’.”
❛❛
The BCC believes the Government must also ensure fiscal devolution enables growth and will launch ‘a business vision’ for fiscal devolution in the coming weeks. The Chamber network stands ready to work with government as power is further devolved across the UK.
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A Shared Commitment to Skills: Kent & Medway LSIP 2026-29 launched at Chilston Park Adult Social Care, Construction and the Built Environment, Creative Industries, Fresh Food and Land-Based Industries, Manufacturing and Engineering, and Tourism and the Visitor Economy. It also highlights the increasing importance of employability, digital and AI capabilities, sustainability, workforce development and SME engagement across the wider economy.
Business leaders, education and training providers, local authorities, the Department for Work and Pensions (DWP), careers organisations and strategic partners from across the region came together at Chilston Park Hotel to celebrate the official launch of the new Kent & Medway Local Skills Improvement Plan (LSIP) 2026-29. The event marked a significant milestone in the region’s skills journey, bringing together the organisations responsible for shaping, delivering and supporting skills and employment opportunities across Kent and Medway. It also demonstrated the strength of partnership working that has underpinned the development of the new employer-led plan and will be crucial to its successful delivery over the next three years. Delegates heard from a range of speakers throughout the morning, reflecting on the challenges and opportunities facing the local economy and the vital role that collaboration will play in ensuring businesses have access to the talent they need to grow. The launch provided an opportunity to showcase the extensive engagement that informed the plan and to highlight the collective commitment from employers, education providers and strategic stakeholders to delivering meaningful change.
Opening the event, Tudor Price, Chief Executive Officer of Kent Invicta Chamber of Commerce, spoke about the importance of maintaining a strong employer voice at the heart of the skills system. “Skills are fundamental to the future prosperity of Kent and Medway. This plan reflects what employers have told us they need now and in the future. Its success will depend on continued collaboration between business, education, training providers and our wider partners to ensure people have access to the opportunities and skills that will drive economic growth across our region.” The new LSIP identifies priority skills challenges and opportunities across six key sectors:
Businesses interested in getting involved in future LSIP activity can contact the team at lsip@kentinvictachamber.co.uk View the new plan & annexes here
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What stood out throughout the launch was the breadth of organisations represented in the room. Employers sat alongside further and higher education providers, local authorities, DWP representatives, careers partners and economic development organisations, reflecting a shared recognition that addressing skills shortages and workforce challenges requires a joined-up, system-wide response. The event concluded with a clear message: the LSIP is not simply a document, but a framework for action. By continuing to work together, Kent and Medway’s business, education and stakeholder communities can create a more responsive skills system, support economic growth and ensure local people can access rewarding careers in the industries that will shape the region’s future.
Skills
Investing in People: A new Skills Plan for Kent & Medway’s Visitor Economy Kent and Medway’s visitor economy is one of the region’s greatest success stories. From world-renowned heritage attractions and stunning coastlines to thriving hospitality businesses, vineyards, cultural venues and events, the sector plays a vital role in the area’s prosperity. Today, it supports around 78,000 jobs, generates more than £4 billion for the local economy and underpins thousands of businesses across the region. Yet behind the strong visitor numbers and growing reputation lies a challenge that many businesses know only too well: finding, developing and retaining the skilled workforce needed to support future growth. To address this, the Kent & Medway Local Skills Improvement Plan (LSIP) 2026-29 has launched a dedicated Tourism & Visitor Economy Sector Skills Plan, developed with employers and industry partners to help build a stronger, more resilient workforce for the future. The plan recognises the significant contribution the sector makes to the regional economy, whilst acknowledging the workforce pressures that continue to affect businesses of all sizes. Employers report ongoing difficulties recruiting into a wide range of roles, from chefs, kitchen teams and housekeeping staff to customerfacing positions, supervisors and managers. Many businesses are also experiencing challenges around work readiness, customer service skills, confidence and professional behaviours amongst new entrants to the workforce. At the same time, the sector is evolving. Visitor expectations are changing, technology is becoming increasingly important to the customer journey, and sustainability is rising up the agenda for
businesses and consumers alike. The workforce of the future will need not only excellent hospitality and customer service skills but also digital confidence, leadership capability and an understanding of sustainable business practices. The new Sector Skills Plan sets out a practical roadmap for addressing these challenges. Priorities include strengthening careers education and awareness of opportunities within the tourism and hospitality sector, creating clearer pathways into employment, expanding work placements and industry experience opportunities, and supporting businesses to engage more easily with education and training providers. A key focus is the continued expansion of the Hospitality Skills Passport, an employer-led programme that helps individuals gain the skills, knowledge and workplace experience needed to move successfully into hospitality careers. Alongside this, the plan calls for greater investment in leadership and management development, helping businesses retain talent and create clear progression routes for existing staff.
The plan also highlights the importance of digital skills, sustainability and employer-led collaboration. Through the Chamberled Kent Hospitality Focus Group, businesses will have the opportunity to work directly with education providers, local authorities, DWP and industry partners to help shape
training provision and ensure it reflects the real needs of the sector.
that remains central to Kent and Medway’s economic success.
Importantly, this is not a plan that can be delivered by any single organisation. Its success depends on businesses, education providers and stakeholders working together to identify challenges, share insight and develop solutions that genuinely meet employer need. The stronger the employer voice, the more effective the outcomes will be for the sector as a whole.
The Tourism & Visitor Economy Sector Skills Plan provides a clear framework for action, but delivery will be shaped by the businesses operating on the frontline every day. Whether through offering placements, supporting careers activities, contributing to employer forums or sharing workforce challenges and opportunities, there are many ways for businesses to get involved.
The timing is particularly significant given the recent launch of a new hospitality grant scheme designed to support independent hospitality businesses. The scheme provides an opportunity for businesses to invest in areas including workforce development, skills training and business improvement, helping organisations strengthen their offer and build resilience for the future. It represents another important piece of the jigsaw in supporting a sector
For the visitor economy to continue thriving, investment in people must sit alongside investment in places and experiences. This plan offers an opportunity to ensure Kent and Medway develops the skilled, adaptable workforce needed to support growth, improve productivity and maintain the high-quality visitor experiences for which the region is known.
Businesses interested in helping shape the future of skills within the sector are encouraged to engage with the Kent & Medway LSIP team and explore the opportunities available through the new Tourism & Visitor Economy Sector Skills Plan. Contact the team at lsip@kentinvictachamber.co.uk to find out more. View the Tourism & Visitor Economy Sector Skills Plan here Thinking Business
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International Trade
Economic priorities for the Government: Trade The UK has a new Prime Minister who has promised to revive the nation’s economic fortunes. The British Chambers of Commerce has developed a plan centred around three clear priorities the Government must focus on: trade, investment and productivity. Improving the UK’s international trade performance must be a key economic focus for the new Government. The story of the 2020s has been a tale of two diverging economies – a sharp decline in goods exports, particularly to the EU (in the region of 14.5% to 16%), offset by a surge in services exports, up by 26% in volume terms. The challenge must be to protect that growth in services whilst strengthening goods exports. Cambridge Econometrics analysis shows that, in 2025, a 2% increase in exports would have increased economic growth by 0.6 percentage points – almost a 50% increase on the 1.3% actually achieved. There are three key ways to expand our exports: • Lower tariffs and other trade barriers to reduce burdens and costs for exporting firms in goods and services • Pursue a stronger economic security agenda to diversify and secure the UK’s global supply chains in vital industrial sectors, helping firms which import • Deliver a step change in the UK’s economic diplomacy approach, including enhanced export promotion and growth.
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The EU continues to be the UK’s largest trading partner, and by some distance in goods trade – with 48% of overseas sales headed to EU customers. Since the 2016 Brexit referendum, the UK’s goods trade balance with the EU has slumped from a deficit of £23 billion to £35 billion, according to Office for National Statistics data. Goods exports have declined by between 14.5% to 16% according to recent analyses by the Centre for European Reform and the Institute for Public Policy Research. In terms of the variety of products sold, the picture is even worse. Aston University established a decline of between 20-42% in the number of different products, like food and industrial goods. Last year’s EU-UK Leaders’ Summit gave some renewed hope for a closer trade relationship. It led to the ongoing Common Understanding negotiations which could lower costs for those in the agri-food and plant sectors considerably, open up markets and reduce trading costs. Alongside a deal on Emissions Trading Scheme linkage (vital for the competitiveness of key exports like steel) and a youth experience scheme, the BCC estimates the benefits for the UK economy could be between 0.4% to 0.59% in additional GDP growth. This is based on Office for Budget Responsibility and Centre for European Reform data.
key sectors like chemicals, pharmaceuticals, and automotives with unchanged compliance burdens. In some cases, these could be added to by further regulatory divergence between London and Brussels in the coming years. There is a risk of constant negotiation on shorterterm issues leaving little bandwidth to address the structural challenges faced by firms. These include efforts to expand exports of industrial goods, and professional and business services. The BCC would urge the government to conduct a definitive analysis of the impact of Brexit on UK trade and the wider economy. This should identify actions to improve the economic, security and trade relationships, including potential trade-offs for a more structured approach – which could deliver more long-term trade and economic growth.
The United States
These deals should be reached at the next Leaders’ Summit, due to happen no later than this autumn.
The BCC wants to see Ministers focus on achieving full implementation of the Economic Prosperity Deal and Technology Prosperity Deals reached with the US Administration, last year. Both deals provide a platform to deliver relative stability on tariffs and investment opportunities in key sectors. Securing a return to a zero-tariff quota for a share of UK steel and aluminium exports, as well as downstream products being exempted from section 232 tariffs, is a key priority.
For businesses across the UK and the EU, however, ambitions are focused on what else needs to be achieved. The current deals leave
Further progress is also needed on negotiations on services (where the US is our largest trading partner) and digital trade.
International Trade sectors like automotives, climate technologies and advanced manufacturing. The BCC also favours a services-only agreement with China, subject to suitable safeguards. Beyond this the UK FTA programme needs to be refreshed to unlock more opportunities in fastgrowing markets. In recent weeks, the previous government launched calls for input on FTAs with Uruguay, the United Arab Emirates (UAE), Philippines and Indonesia – largely linked to their CPTPP accession processes. The BCC favours full FTAs with four new candidate blocs/countries: Mercosur, Indonesia, Thailand and the Philippines. These are all in the fast-growing Americas and Indo-Pacific regions, with geopolitical and competitiveness drivers for deals too. A deal with the Mercosur bloc, in South America, has more advantages for key UK economic sectors than one with just Uruguay. If further trade commitments can be agreed with the UAE, beyond the recent FTA with the Gulf Co-operation Council (GCC), then this is also sensible to pursue. The BCC will be making the economic and trade case to Ministers for the inclusion of these four new FTAs in the trade policy agenda. The first four FTAs negotiated by the UK Government post-Brexit also introduced selfcertification for origin and other trade document purposes. But a different approach was agreed for the UK FTA with the GCC states, where Chambergenerated Certificates of Origin can co-exist with self-certification. This approach should be carried forward into new FTA negotiations. It preserves a level playing field between the two approaches to trade documentation, which allows those that need support with documentation to draw on the expert Chamber Network.
The Next Generation of Trade Agreements
The UK has concluded six full free trade agreements (FTAs) in the post-Brexit period, alongside accession to the Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP). The BCC’s assessment of the first five FTAs and CPTPP accession is a long-term uplift to GDP growth of 0.41% by 2040. The UK has also reached digital trade agreements with Singapore and Ukraine. These deal with data flows, customs processing commitments, and other trade facilitation measures focused on digitalisation – adding around 0.1% to total GDP, according to government impact assessments. There has also recently been an enhanced agreement struck with Switzerland. In terms of the current FTA negotiations pipeline, the UK is negotiating an upgraded FTA with Türkiye, with likely significant additions to services. It may also seek an FTA with Greenland, incorporating key economic security commitments in terms of supply and refining of key growth minerals. The BCC favours negotiation of further sectoral ‘mini-deals’ on areas such as digital trade and energy with countries, including Canada. Supply chain agreements of a more sectoral nature will also be required with a host of likeminded states, from Chile to South Africa, to meet the challenges around growth minerals. These are necessary to fuel expansion in key
Stronger Economic Security Agenda
The US and EU have moved at pace in this decade to upgrade their policy toolboxes on economic security, and to reduce reliance on other countries for essential input minerals. The UK must take similar measures as the linkages between trade policy and industrial policy become ever closer. The government must quickly secure supply chains for future economic growth, legislate to stop economic coercion in trade disputes, and consider closer defence co-operation with key partners. More secure and diverse supply chains are essential to provide guaranteed sources of growth metals and minerals for sectors like electric vehicles and climate technologies. For example, lithium needs an increase of 13,333% in supplies by 2036 – if growth forecasts for the UK’s electric vehicle, wind and solar sectors are to be delivered. The previous administration set a target of 10% for domestic sourcing and to reduce reliance on individual countries for imports of growth minerals.To increase supply chain resilience a range of agreements with likeminded partners are needed, including Canada, Chile, and partners in Africa and the Indo-Pacific. In terms of the EU, the UK has a fundamental role in pan-European supply chains, creating jobs and investment across the continent. This should be reflected in a binding economic security deal with the EU. Once agreed, it could then act as the guiding principle in industrial and tech policy decisions made by either side.
The government must also quickly upgrade its economic security powers by legislating for a UK Anti-Coercion Instrument. This would provide Ministers with additional powers to restrict trade, investment, and data to respond to coercive threats by third party states to the UK’s commercial interests. These powers are of such significance, they should only be exercised through a Cabinet Committee on Economic Security, chaired by the Prime Minister. They will also require suitable safeguards on data, services and investment flows. The UK’s defence industry is now a vital economic and national security priority for the UK. The government should consider associate membership of the European Defence Agency or exploring bespoke models with other European defence powers on financing, long-term procurement processes, supply chains, innovation, research and skills. These should build upon the UK’s successful inclusion within the Ukraine loan deal.
Effective Economic Diplomacy and export growth
Trade agreements need effective economic diplomacy to yield the strong growth which the PM’s new economic model requires. The Chamber Network is a key partner to the FCDO and DBIST in refitting the UK’s approach to economic diplomacy. Our 51 Chambers in the UK, and more than 70 internationally, work with the Diplomatic Advisory Hub (a joint BCC/FCDO venture). It aims to drive export growth from firms across the UK to markets around the world, identifying emerging opportunities in the fastest growing sectors. To bolster this aim, the BCC would support the creation of an SME-focused Export Growth Facility. This would build upon the welcome increase in financial capacity from UK Export Finance and act as a focus for UK government efforts on trade promotion and support. This is an approach taken by Combined Mayoral Authorities in England, including Greater Manchester, and the Scottish and Welsh Governments. Indeed, Welsh Government research indicates that investment in targeted export promotion activities yields a 20-fold rise in export sales. A fresh start on export support is needed, ending the patchwork of support currently on offer in England. This has left some areas without dedicated resources for the first time in decades. Pursuing this agenda will require a laser-like focus by government and business alike. But the prize of more secure conditions to expand trade in the world of the 2020s is vital for growth. The BCC’s top three key asks of the new Government are: 1. Lower trading costs by removing trade barriers with our most significant and highest growth potential trading partners, including the EU and US. 2. Reach economic security agreements to provide long-term guarantees on our international supply chains and beef up the policy toolbox to defend UK commercial interests, globally. 3. Expand the reach of UK economic diplomacy and strengthen the vital role of export growth within that. Thinking Business
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Members News
Why Growing Businesses Keeping business need more than hard work flowing: How improvement support, they help businesses reduce risk, strengthen their foundations and prepare for what comes next.
Most business owners don’t wake up one morning thinking they need support with compliance, systems or operational structure. Instead, it usually starts with growth. A new contract is won. More employees join the team. New responsibilities emerge. Suddenly, the systems, policies and processes that once worked perfectly no longer feel quite enough. McLeish Consultancy helps established and growing businesses build the systems, structure and compliance they need to operate safely and grow with confidence. Through practical Health & Safety, management systems, certification and process
Many leaders find themselves carrying too much operational responsibility, unsure whether they are meeting legislative requirements, managing risk effectively, or protecting the business as well as they could be. That’s where McLeish Consultancy can help.
Led by Julie McLeish, they work alongside construction, engineering, maintenance and utility businesses to create the structure that supports sustainable growth. From Health & Safety and compliance to ISO certifications, audits, operational systems and training, they help organisations build confidence in the foundations of their business. Their role is not simply to help clients meet requirements. It’s to help them create systems that reduce risk, improve efficiency and allow leaders to focus on running and growing their business. They believe compliance should never be a box-ticking exercise. When approached properly, it becomes a powerful business tool that strengthens operations, protects people and creates opportunities for future growth. mcleishconsultancy.co.uk
RBVE committed to creating opportunities Today, RBVE’s work extends beyond veterans to support their families and people with disabilities across the UK. Recognising that meaningful employment and stable housing are the foundations of independence, the charity delivers practical, life-changing services that help individuals overcome barriers and thrive.
to prevent drain disasters Blocked drains can quickly become a costly headache, particularly for hospitality and hotel businesses. From kitchen downtime and unpleasant odours to flooded washrooms and emergency call-outs, drainage issues disrupt operations and damage customer experience. The good news is that most problems are preventable with simple daily habits and regular maintenance. MT Drains Business Development Manager Mark Woods shares five practical ways to keep your drainage system flowing smoothly: • FOG: Fats, Oils and Grease should never go down the sink because they harden inside pipes and are one of the biggest causes of commercial blockages. Allow them to cool before disposing of them in the bin and use an effective grease management system.
• Drain strainers are a small investment that make a big difference. They catch food waste, hair and other debris before it enters your pipes. Empty them frequently into a bin to avoid build-up. • Remember the “3 Ps”: Only Pee, Poo and Paper should be flushed. Wet wipes, cotton buds, sanitary products and nappies regularly cause severe blockages. Even some thicker ‘luxury’ toilet papers break down slowly and can contribute to issues. • Rinse kitchen drains weekly with hot (not boiling) water. This helps clear soap residue and light grease before it accumulates.
At the heart of the organisation is a commitment to creating opportunities. Whether through employment initiatives, accessible housing or tailored support services, RBVE focuses on enabling people to reach their full potential. This approach not only benefits individuals but also strengthens communities, creating environments where people can live, work and contribute with confidence.
teamwork, community and putting people first guide every aspect of its work. These principles have helped the charity maintain its impact for more than 100 years and continue to inspire positive change across the country.
RBVE’s values of integrity, motivation, accountability,
As businesses increasingly look for meaningful ways to support
social causes, RBVE offers an opportunity to make a lasting difference. By supporting the charity’s work, organisations can help create jobs, provide homes and build stronger communities for those who need it most. https://rbve.org.uk
• Don’t ignore slow drains or unpleasant smells. These early warning signs often indicate a developing blockage. Acting quickly can prevent expensive repairs, disruption and complaints. While these steps reduce risk, preventative maintenance remains the best long-term investment. Regular inspections and professional cleaning help identify issues early, allowing businesses to operate confidently with reliable, free-flowing drainage systems. mtdrains.com Thinking Business
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Every month we bring networkingevents, events,and andtraining trainingsessions sessions with some of the youaamix mixof ofinformation information sessions, with some ofofthe Every month we bringyou informationsessions, sessions, networking events, and training sessions with some the froman an array of to offer invaluable top local business industries.Each Eachevent eventis isdesigned designed offer invaluable top local businessprofessionals professionalsfrom anarray arrayof of different different industries. Each event is designed toto offer invaluable tailoredtotoour ourattendees’ attendees’ wants to help you up-to-date information and needs,as wellas asnetworking networkingopportunities opportunities help you up-to-date informationtailored attendees’wants wants and and needs, as well well as networking opportunities toto help you grow your business. grow your business. With a mix eventsheld heldonline onlineand andface-to-face face-to-face across for you. face-to-face across across Kent, Kent, you’re sure to find the right one for you. With a mix ofof events Kent, you’resure sureto tofind findthe theright rightone one for you.
Employment Law (In partnership withFurley FurleyPage) Page) Employment (In– partnership with Member’s Law Only Speed Networking Tuesday 13th October 2026 Thursday 9th April 2026 Tuesday 13th October 2026 Kent Invicta Chamber of Commerce, Ashford Tudor Park Marriott Hotel Maidstone Kent Invicta Chamber of Commerce, Ashford 8:30am 12:00pm 10:30am - 12:30pm 8:30am - 12:00pm Members: £40.00 + VAT Attend | Non-Members: £50.00 + VAT Members Only: Members: £40.00 +Free VATto | Non-Members: £50.00 + VAT
Join others for ourto next Employment Law Update, led by Furley Are you prepared meet more members in one morning than Join others for our next Employment Law Update, led by Furley Page Solicitors. youSolicitors. typically would in a month? Page Andrew Masters –Members-Only Partner & Head of Employment Join usMasters for the first for 2026 for a focused Andrew – Partner & Head event of Employment Patrick Glencross – Senior Associate and engaging networking experience. Patrick Glencross – Senior Associate Andrew and Patrick are highly experienced employment lawyers During thePatrick session, you’ll rotate through short, structuredlawyers Andrew highly experienced employment in the and Furley Pageare Employment Team, having spent decades conversations, giving every attendee the opportunity to introduce in the Furley Page Employment Team, having spent advising clients on employment law and HR related decades matters. themselves, ideas, and meaningful advising clientsexchange on employment lawbuild and HR related business matters. relationships with no awkward gapsare and no missedfor human The seminar is suitable for all that responsible opportunities. The seminar is suitable for all that are responsible for human resources and people management. resources and people management.
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Growth of Economic Development Growth of Ashford Ashford Economic Development National Grid Online Roundtable Seminar 2026 Seminar 2026(In (Inpartnership partnershipwith withAzets) Azets) Thursday 9th April 2026
Online via Zoom2026 Friday 16th Friday 16th October October 2026 - 11:30am Kent 10:30am Invicta Chamber of Commerce, Ashford Kent Invicta Chamber of Commerce, Ashford Members: Free to Attend | Non-Members: Free to Attend 1:30pm - 4:00pm 1:30pm - 4:00pm Members: Free to attend | Non-Members: £15.00 + VAT Members: Free to attend | Non-Members: £15.00 + VAT
With International instability and the flourishing of high-energy Ashford Borough Council hasas a richtoheritage but high is also usage technologies such the recent cost of energy Ashford Borough Council has aAI, rich heritage but is also embracing growth with its ambitious plans for the future.sure we for businesses and the community, it’s vital to make embracing growth with its ambitious plans for the future. Join us forcapacity an update on the akey local developments asofwell as to ensure reliable, source Joinhave us for an update on the key locallow-cost developments as power well asfor an update on new ventures coming to Ashford. the country. an update on new ventures coming to Ashford.
TheIn seminar on key issues surrounding the largest growth and light of will this,focus the National Grid are preparing the The seminar will focus key issues surrounding the growth and current developments inon and around Ashford. Howofthese will itself. upgrade in recent history for the infrastructure the grid current developments in and around How these affect commercial life, illustrating how Ashford. the council intends towill affect commercial life, illustrating how council intends unlock deliver new the jobs, housing, retail,to Grid, As major part ofopportunities, this programme, Chamber Patrons, the National unlock major opportunities, deliver new jobs, housing, retail, business and cultural facilities along with timescales. will beand presenting Kent’s local aspect of the grid upgrade. business culturalabout facilities along with timescales.
Business Walks Business Walks
Tuesday 6th October 2026, McArthurGlen Designer Outlet Ashofrd Tuesday 6th October 2026, McArthurGlen Outlet Ashofrd 10:30am - 12:30pm | Members: Free to AttendDesigner | Non-Members: £30.00 + VAT
10:30am - 12:30pm | Members: Free to Attend | Non-Members: £30.00 + VAT
Spending time outdoors is proven to support both mental and physical wellbeing, time outdoors is proven so Spending why not network while you walk? to support both mental and physical wellbeing, so why not network while you walk? Join us at McArthurGlen Ashford Designer Outlet for Business Walks, Join us at McArthurGlen Ashford Designer Outlet for Business Walks, an informal networking event designed to help you make valuable business an informal networking event designed to help you make valuable business connections while enjoying a walk around the outlet. connections while enjoying a walk around the outlet. Home to a wide range of premium and designer brands, cafés and restaurants, Home to a wide range of premium and designer brands, cafés and restaurants, McArthurGlen Ashford Designer Outlet attracts millions of visitors each year and McArthurGlen Ashford Designer Outlet attracts millions of visitors each year and is a well-known destination for both shoppers and visitors to Kent. is a well-known destination for both shoppers and visitors to Kent.
Chamber Connections Chamber Connections Thursday 8th October 2026, Mercure Maidstone Hotel (Sponsors: Impact Connect) Thursday 8th October 2026, Mercure Maidstone Hotel (Sponsors: Impact Connect) Thursday 22nd October 2026, The Light Sittingbourne Thursday 22nd October 2026, The Light Sittingbourne Thursday 5th November 2026, Donnington Manor Hotel, Sevenoaks (Sponsors: Select Technology) Thursday 5th November 2026, Donnington Manor Hotel, Sevenoaks (Sponsors: Select Technology) Thursday 12th12th November 2026, Burlington Hotel, Folkestone Thursday November 2026, Burlington Hotel, Folkestone 10:30am - 12:00pm | Members: Free to Attend | Non-Members: £30.00 + VAT 10:30am - 12:00pm | Members: Free to Attend | Non-Members: £30.00 + VAT
Join others for for ourour very popular Chamber Connections networking Join others very popular Chamber Connections networkingevent eventand and receive a warm welcome from your Chamber representative receive a warm welcome from your Chamber representativeononarrival, arrival,who whowill will be be on on hand to help youyou meet new members of of the business community. hand to help meet new members the business community. This informal event willwill give you anan opportunity to to promote your This informal event give you opportunity promote yourbusiness businessand and make invaluable connections with local businesses in in Kent. make invaluable connections with local businesses Kent.
Kent Construction Focus Group Kent Construction Focus Group Tuesday November 2026, Mercure Tunbridge Wells Hotel Tuesday 3rd 3rd November 2026, Mercure Tunbridge Wells Hotel Tuesday December 2026, Village Hotel, Maidstone (Christmas Special) Tuesday 1st 1st December 2026, TheThe Village Hotel, Maidstone (Christmas Special) 7:30am - 9:30am | Members (Ignite Plus): £22.50 + VAT 7:30am - 9:30am | Members (Ignite Plus): £22.50 + VAT
Business Walks Business Tuesday 6thWalks October 2026 | 10:30am - 12:30pm Tuesday 6th October 2026 | 10:30am McArthurGlen Designer Outlet Ashford- 12:30pm McArthurGlen Designer Outlet Ashford Chamber Connections Chamber8th Connections Thursday October 2026 | 10:30am - 12:00pm Thursday 8th October 2026 | 10:30am - 12:00pm Mercure Maidstone Hotel Mercure Maidstone Hotel Employment Law Update Employment Law Update Tuesday 13th October 2026 | 8:30am - 12:00pm Tuesday 13th Octoberof2026 | 8:30amAshford - 12:00pm Kent Invicta Chamber Commerce, Kent Invicta Chamber of Commerce, Ashford Business Talks Business15th Talks Thursday October 2026 | 10:30am - 12:00pm Thursday Park 15th October | 10:30am - 12:00pm Buckmore Karting, 2026 Chatham Buckmore Park Karting, Chatham Growth of Ashford Economic Development Growth 2026 of Ashford Economic Development Seminar Seminar Friday 16th2026 October 2026 | 1:30pm - 4:00pm Friday 16th Chamber October 2026 | 1:30pm - Ashford 4:00pm Kent Invicta of Commerce, Kent Invicta Chamber of Commerce, Ashford Chamber Connections Chamber22nd Connections2026 | 10:30am - 12:00pm Thursday Thursday 22ndOctober October 2026 | 10:30am - 12:00pm The Light Sittingbourne The Light Sittingbourne Virtual VirtualBusiness BusinessNetworking Networking Tuesday Tuesday27th 27thOctober October2026 2026||10:30am 10:30am -- 12:00pm 12:00pm Online via Teams Online via Teams Kent KentAnd AndMedway MedwayManufacturing Manufacturing Focus Focus Group Group (KMFG) (KMFG)- -Site SiteVisit VisitTBC TBC Wednesday 28th October 2026 | 12:00pm Wednesday 28th October 2026 | 12:00pm - 2:00pm 2:00pm Business BusinessBites Bites- -The TheCharity CharityBriefing Briefing Essential EssentialUpdates UpdatesFor ForTrustees Trustees && Finance Finance Teams Teams Thursday Thursday29th 29thOctober October2026 2026||10:30am 10:30am -- 11:00am 11:00am Online via Teams Online via Teams Member’s Member’sOnly: Only:Speed SpeedNetworking Networking Thursday Thursday29th 29thOctober October2026 2026||10:30am 10:30am -- 12:30pm 12:30pm Ashford AshfordInternational InternationalHotel Hotel
Every month we bring you a mix of information sessions, netw Kent Focus KentConstruction Construction FocusGroup Group (KCFG) (KCFG) some of the top local business professionals from an array of d Tuesday 3rd 2026 -- 9:30am Tuesday 3rdNovember November 2026||7:30am 7:30am 9:30am Mercure Tunbridge Hotel Mercure TunbridgeWells Wells Hotel to our attendee’s wa invaluable up-to-date information tailored help you grow your business. Chamber Connections Chamber Connections Thursday Thursday5th 5thNovember November2026 2026||10:30am 10:30am -- 12:00pm 12:00pm DonningtonManor ManorHotel, Hotel,Sevenoaks Sevenoaks Donnington
With a mix of events held online and face to face across Kent, BusinessTalks Talks- -Game GameOn OnAt AtRivals Rivals Social Social Business Tuesday10th 10thNovember November2026 2026||2:00pm 2:00pm -- 4:00pm 4:00pm Tuesday Rivals Social, Canterbury Rivals Social, Canterbury
Focus Group KCFG group is made companies Kent area withinthe the Kent Construction TheThe KCFG group is made upup of of companies in in thethe Kent area within Chamber Connections Chamber Connections Thursday 12th November 2026||12:30pm 12:30pm -- 2:30pm 2:30pm Thursday 12th November 2026 construction sector, including architects, contractors, suppliers, land agents, and construction sector, including architects, contractors, suppliers, land agents, and BurlingtonHotel, Hotel,Folkestone Folkestone Burlington more. KCFG provides a one-stop shop access local knowledge,expertise, expertise, more. KCFG provides a one-stop shop forfor access toto local knowledge, Tuesday 6th August 2024 | Tuesday 3rd September 2024 KentInvicta BusinessAwards Awards 2026 2026 contacts within land development and construction sector. Kent The Village Hotel, Maidstone |Invicta 7:30amChamber -Chamber 9:30am Business andand contacts within thethe land development and construction sector. During morning, enjoy a full English breakfast. During thethe morning, youyou willwill enjoy a full English breakfast.
Virtual Business Networking Virtual Business Networking
Thursday 19th November 2026 | 5:00pm - 11:00pm Westenhanger Castle, Hythe
19th November 2026 KCFG Members: £22.50Thursday + VAT | Non-Members: £32.50 + VAT| 5:00pm - 11:00pm Westenhanger Castle, Hythe VirtualBusiness BusinessNetworking Networking Virtual
Hosted by members of the 24th KCFG committee, Cheryl Tuesday 24thNovember November 2026 10:30am -- 12:00pm 12:00pm Tuesday 2026 ||10:30am Onlinevia viaTeams Teams Online Causebrook and Ella Brocklebank, we bring you KCFG.
KentAnd AndMedway MedwayManufacturing Manufacturing Focus Focus Group Group Kent (KMFG) (KMFG) The KCFG group consists of companies in the Kent area -- 2:00pm Wednesday 25thNovember November 2026 12:00pm 2:00pm Wednesday 25th 2026 || 12:00pm Eastwell Manor, Ashford surveyors, Eastwell Manor, Ashford Tuesday 27th October 2026 | Tuesday 24th November 2026 involved in construction, such as architects, Tuesday 27th October 2026 | Tuesday 24th November 2026 Online via Zoom | 10:30am - 12:00pm Invictasuppliers, Connect and land agents etc. contractors, construction Online via Zoom | 10:30am - 12:00pm Invicta Connect Thursday 26thNovember November2026 2026||10:30am 10:30am - 12:00pm Members: Free to Attend | Non-Members: £30.00 + VAT Thursday Members: Free to Attend | Non-Members: £30.00 + VAT Shepherd26th NeameBrewery, Brewery,Faversham Faversham - 12:00pm Shepherd Neame KCFG provides a one-stop-shop for access to local knowledge, Christmas Special: Each event eclectic mix conversation topics interviewour our Christmas Special: Each event willwill be be an an eclectic mix of of conversation topics asas weweinterview Kentwithin Construction Focus Group (KCFG) the land development and guest businesses and encourage questions from the attendees, making expertise, sure we and contacts Kent Construction Focus Group (KCFG) Tuesday 1st December 2026 | 7:30am - 9:30am guest businesses and encourage questions from the attendees, making sure we Tuesday 1st December 2026 construction sector. bring you the networking event you want to be involved in. The Village Hotel, Maidstone | 7:30am - 9:30am bring you the networking event you want to be involved in. The Village Hotel, Maidstone Annual General Meeting (AGM) Annual General Meeting (AGM) Conversations with our guest speaker will be followed by three breakoutDuring room the morning, Friday 4th December | 9:30am - 11:00am you will enjoy a full2026 English breakfast, Conversations with our guest speaker will be followed by three breakout room Friday 4th December | 9:30am -Ashford 11:00am Kent Invicta Chamber2026 of Commerce, sessions where attendees can discuss their topics in greater depth. followed by a presentation from our guest speakers. Kent Invicta Chamber of Commerce, Ashford sessions where attendees can discuss their topics in greater depth.
Thinking Business
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Members News
Businesses must be wary over employment status as 10-year legal case ends which not only reveals that our understanding of employment status indicators can be nuanced and, more importantly, is a reminder that employment status remains an exercise in judgement rather than a checklist exercise.” PGMOL is responsible for supplying match officials for professional football in England, including Premier League and English Football League fixtures. The dispute concerned a group of part-time referees engaged on a match-by-match basis during the 2014/15 and 2015/16 tax years.
Strategic advice comes as HMRC blows the whistle on latest challenge to referees. Fallout from a long-running legal battle over employment status between football referees and HM Revenue & Customs (HMRC) could have significant repercussions for businesses across the country.
The outcome in the long-running Professional Game Match Officials Limited (PGMOL) litigation may prove to be one of the most significant employment status decisions of recent years, says UK top 10 accountancy firm Azets. Football referees were ultimately found not to be employees for tax purposes, with HMRC throwing in the towel by deciding not to appeal against a First-tier Tribunal ruling in May 2026, confirming that the judgment will stand. HMRC ultimately lost the case despite successfully establishing both mutuality of obligation and a framework of control in a 10-year legal battle which went through both the Appeal and Supreme courts. Jez Howson, Azets’ Head of Employment Tax South, said: “This was a highly complex case
HMRC argued that the referees should be treated as employees for tax purposes, with PAYE and National Insurance contributions arising on match fees. The case was considered through multiple levels of the judicial system before reaching the Supreme Court in 2024. The Supreme Court found that two key components of the employment status test existed within the match appointments - mutuality of obligation and a sufficient framework of control. However, the Court deliberately stopped short of deciding whether the referees were employees. Instead, it returned the case to the First-tier Tribunal to undertake a full multi-factorial assessment. In May 2026, the First-tier Tribunal concluded that the referees were not employees for tax purposes, and HMRC subsequently confirmed that it would not appeal the decision, bringing more than 10 years of litigation to an end. Azets, which has Kent offices in Maidstone, Ashford, Canterbury, Sandwich and Sidcup, has been following the case closely. Jez, based in the Southampton office of Azets, said businesses would need to take heed of the case.
“For businesses engaging consultants, contractors and other independent professionals, PGMOL provides an important reminder that employment status reviews should focus on the substance of the working relationship rather than individual contractual provisions or isolated indicators. “Where organisations operate structured onboarding processes, quality frameworks, performance monitoring arrangements or compliance procedures, care should be taken before assuming those features automatically point towards employment. Businesses should consider whether those requirements arise from governance, regulation or genuine managerial direction. “The decision also demonstrates the importance of documenting the commercial reality of a relationship. Factors such as project-based engagements, freedom to accept work, the absence of continuing obligations, and the degree of professional independence exercised by the individual may remain highly relevant when determining status. “For organisations navigating IR35, offpayroll working rules and wider employment status compliance, PGMOL reinforces the need for a balanced assessment that considers all relevant factors rather than relying on predetermined assumptions.
“For businesses engaging consultants, specialists and other highly skilled professionals, the decision is reassuring. It confirms that employment status continues to depend on the overall relationship between the parties rather than the mechanical application of individual indicators. That, perhaps, is the true legacy of PGMOL.” https://www.azets.com/en-uk
Lighthouse Charity continues to shine a Beacon of Hope after 70 Years Since 1956, the Lighthouse Charity has been supporting construction workers and their families across the UK and Ireland. The support provided covers all aspects of emotional, physical and financial wellbeing and their range of free and widely available reactive and proactive resources support both businesses and individuals within the construction community.
Their free and confidential 24/7 helpline and 1:1 online chat service provides support on
a huge variety of wellbeing issues and these services are complemented by their free self-support app. Their #MakeItVisible team visits construction sites across the UK and Ireland, sharing their lived experiences in a down to earth and relatable way, helping to reduce the stigma of starting a conversation and creating a safe space for people to talk. A network of Lighthouse Beacons offer an opportunity for people to meet and talk in an informal and relaxed environment and many
of the groups share a common interest such as sport. Free soft skills and leadership training is provided through the charity’s Wellbeing Academy and offers a variety of platforms to suit every learning style. If you or anyone you know is struggling, reach out for 24/7 free and confidential support now. Online chat is accessible via the charity’s website, www.lighthousecharity.org and through the Lighthouse Charity app.
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Advertisement Feature
Members News
Seven reasons East Kent Colleges Group becomes South East’s Technical you might benefit from financial and Vocational Excellence Hub advice Life is full of important financial decisions, and professional advice can help you plan with confidence.
Why choose NFU Mutual?
For more than 95 years, we’ve helped people plan for the future with confidence. As a mutual, we’re here for our customers, not shareholders, so we focus on building long-term relationships, understanding what matters to you and providing trusted financial advice backed by specialist investment expertise. Here are seven situations where speaking to a Financial Adviser may be beneficial:
East Kent Colleges Group (EKC Group) has been named the South East’s Technical and Vocational Excellence Hub (TVE Hub) by the Association of Colleges (AoC).
1. Protecting the people who matter most
If illness, injury or death affected your ability to provide for your family, would they be financially secure? A Financial Adviser can help review your protection, pension and investment arrangements.
Becoming the South East’s Technical and Vocational Excellence Hub means EKC Group will play a leading role in shaping vocational and technical skills across the region.
The prestigious appointment also puts EKC Group at the centre of a major national programme designed to support teachers, lecturers and education leaders as new technical and vocational qualifications are introduced across the country. EKC Group is one of nine Technical and Vocational Excellence Hubs nationwide and, in its role, will help to drive improvements in technical education across the South East, working closely with schools, colleges, training providers, employers and industry partners to ensure leaders develop the skills local businesses need now, and in the future. The Hubs form a key part of the Technical and Vocational Professional Development Programme, funded by the Department for Education and delivered by the AoC. The programme is being designed by the sector, for the sector, and it will help educators prepare for the continued expansion of T Levels, the introduction of new V Levels and revised Level 2 qualifications, ensuring students benefit from high-quality pathways that reflect the latest industry standards and workforce requirements. As a Hub, EKC Group will lead collaboration across the region, sharing expertise and best practice while helping to strengthen links between education providers and employers. The appointment recognises EKC Group’s longstanding commitment to technical and vocational education and its track record of working with employers to equip learners with the skills needed for a successful career.
2. Planning for retirement Images: East Kent Colleges Group.
EKC Group’s Assistant CEO, Education, Nick HolbrookSutcliffe said: “We are delighted to be part of the Technical and Vocational Excellence Hub network. “At EKC Group, we believe technical education changes lives when it creates clear pathways into employment, further learning and opportunity. “As a Hub, we look forward to working with providers, employers and partners across the region to share expertise, build confidence and support high-quality teaching that helps every learner progress and succeed. “Our Hub approach is simple: by the sector, for the sector, with learners and their futures at the heart of everything we do.” David Hughes, Chief Principal of the AoC, added: “The Technical and Vocational Hubs will sit at the heart of the Technical and Vocational Professional Development Programme, helping build capacity from within the sector and supporting providers to deliver high-quality technical education. We are pleased to welcome EKC Group as one of our regional hub partners. “The new role is expected to bring together education providers and employers from across the South East, helping to strengthen skills development, support economic growth and ensure the region is well placed to meet future workforce demands.” ekcgroup.ac.uk
Whether you’re building pension savings, reviewing existing pensions or preparing to retire, financial advice can help you understand your options and plan ahead.
3. Making your money work harder
A Financial Adviser can help you understand investment options and recommend solutions suited to your circumstances, goals and attitude to risk.
4. Investing regularly
If you’d like to invest regularly, a Financial Adviser can help create a plan that works for you.
5. Running a business
Advice can help with business protection, retirement planning and providing financial security for family members, business partners or employees.
6. Receiving a lump sum
An inheritance, bonus, business sale or other windfall may create opportunities and important decisions. A Financial Adviser can help you consider your options and potential tax implications.
7. Thinking about your family’s future
If passing wealth to future generations is important to you, financial advice can help you explore ways to manage your estate and support your loved ones. Please remember if we recommend any investments their value can rise and fall and you may get back less than you invested. For more information, contact NFU Mutual Ashford, Tenterden and Whitfield Agency on 01233 500822 or Tenterden_agency@nfumutual.co.uk.
NFU Mutual Financial Advisers advise on NFU Mutual products and selected products from specialist providers and will explain the advice services we offer and the charges. NFU Mutual Select Investments Limited (No. 08049488). A member of the NFU Mutual group of companies. Registered in England. Registered office: Tiddington Road, Stratford-upon-Avon, Warwickshire CV37 7BJ. Thinking Business
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The Simple Bear Necessities Bear & Mind Chefs is bringing Michelin expertise to corporate catering, with a simple belief: feed people well and you can get the best out of your team.
After moving to new facilities at Hatch Park, Ashford, Bear & Mind Chefs are expanding their operation, combining high-class dining with a strong focus on nutrition, wellbeing and business performance.
That philosophy is now at the heart of Bear & Mind Chefs’ growing corporate offering, from team lunches and board meetings to events and celebrations. The business provides restaurant-quality food designed to nourish teams rather than leave them feeling sluggish.
“Everyone talks about food, but we are interested in what food can do for people,” says Ian. “Investing in your team means investing in their performance.” The business has already gained recognition, winning South England Prestige Magazine’s Bespoke Catering Service of the Year. For Bear & Mind Chefs, the future of the industry is clear: better food, better wellbeing and better-performing teams. www.bearandmindchefs.co.uk
Benenden Hospital hosts Deputy Lieutenant of Kent and National Care Association Chair Nadra Ahmed CBE Benenden Hospital recently welcomed Deputy Lieutenant of Kent and Chair of the National Care Association, Mrs Nadra Ahmed CBE, for a special visit, providing an opportunity to showcase the hospital’s latest developments and highlight the growing importance of collaboration between health and social care.
Hospital Director Claire Harley led Mrs Ahmed on a tour of the independent hospital near Cranbrook, including its diagnostic imaging department, operating theatres and inpatient wards. The visit showcased how investment in technology, facilities and staff is helping Benenden Hospital deliver high-quality care for patients across Kent and the South East. It also gave colleagues the chance to exchange ideas with one of the UK’s leading advocates for integrated care and community wellbeing. Teams demonstrated some of the hospital’s latest innovations, including its liver scanning ultrasound service and
Challenges can create opportunities for hospitality By Aiden Strong Regional Manager Castlewood Hotels
Founded by Chef Director Ian Waghorn, a former teaching chef at Le Cordon Bleu with two decades of experience in high-end and Michelin-starred kitchens, the business was born from a personal awakening to the power of food. Ian began to notice how different food choices affected how people functioned, including his own experience of eating more cleanly. This developed into a wider belief that food should do more than simply fill you up. It should help revive the body and mind.
Members News
the ROSA robotic surgical assistant used in total knee replacement procedures. A key focus was the hospital’s Bensan Ward, where Mrs Ahmed met members of the nursing team, including colleagues who had progressed through the hospital’s apprenticeship programme. Drawing on her expertise in dementia support, she explored the ward’s dementia-friendly design and the measures in place to support patients with cognitive impairment. Hospital Director Claire Harley said: “We were delighted to welcome Mrs Ahmed to Benenden Hospital and give her an insight into the dedication and expertise of our teams. It was a valuable opportunity to exchange perspectives and experiences, discussing shared priorities while highlighting the innovative ways we support our patients. We look forward to building on these discussions and continuing to work together to achieve the best possible outcomes for patients and local communities.” www.benenden.co.uk/hospitals/kent
Hospitality businesses have long faced several overlapping pressures. Higher business rates, increases in the National Minimum Wage, rises in National Insurance contributions, volatile food prices, increased energy costs, a potential holiday tax introduction - all continue to strain budgets. Recruiting and retaining skilled staff also remains a significant sector-wide challenge. While these pressures are significant, hoteliers can still be optimistic about the future of hospitality. People continue to travel, celebrate, eat out and seek memorable experiences. Hotels that innovate, invest and respond to changing guest expectations will be well positioned to navigate these difficult conditions. Although I would rather not face these challenges, they prompt us to assess what is working and what must change for the business to grow. Investment in both properties and people is essential if hotels are to capture guests’ attention. At the Best Western Abbots Barton Hotel, for example, this commitment is already evident in our investment in the property’s ambitious refurbishment programme. Further exciting developments are also planned for the Bay Tree Restaurant & Bar at the Burlington Hotel, BW Premier Collection. Our aim with both is simple: to give every visitor a reason to return. There are also encouraging signs that the government recognises the challenges facing hospitality. Announcements on a business rates review offers hope to an industry that has weathered many setbacks. For hotels with the right people and a willingness to innovate and renovate, genuine opportunities lie ahead. Hospitality has always been about creating experiences and making guests feel special, and demand for something fresh, distinctive and memorable remains strong. castlewoodhotels.com Thinking Business
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New Members
Welcome to our new members 4-Ever Group
Maidstone 07858 199113 4-evergroup.com Event management, security, commercial event and domestic cleaning services
ACM Property Services UK Ltd Marden 01622 833355 acmpropertyservices.com Commercial property maintenance and refurbishment company
Ashford No1 Currency Exchange Ashford 0330 124 7382 no1currency.com An extensive store network across the UK, offering a fast, simple and secure way to buy and sell travel money, offering great exchange rates at 0% commission
Autosparx Vehicle Solutions Ltd Chatham 01634 724472 autosparx.co.uk Accredited and insurance approved vehicle security installers
Blossom Home Care Tonbridge 01732 783508 blossomhomecare.co.uk Care at home services
Books and Balance Ltd
Chatham 07868 777358 booksandbalance.uk Providing approachable bookkeeping and financial support
48 Thinking Business
Care First 24
Brasted 01732 790001 carefirst24.co.uk Providing the highest level of healthcare by a fully trained team of carers and nurses
Collins Bespoke Ltd
Ashford 01233 822595 collinsbespoke.com Bespoke joinery for the whole home. Beautifully designed and expertly crafted
Darwin
London 07702 262854 wearedarwin.co.uk Results-driven, creative-led marketing for ambitious brands - a boutique marketing agency
Disaster Management Services (UK) Ltd
Ashford 07432 507312 dms-uk.co.uk Bio hazard cleaning services, commercial cleaning, site cleaning. Specialist consultancy services
Domu Catering
Northfleet 07473 607832 domucatering.events Michelin trained chefs delivering restaurant standard food and seamless service for private and corporate events across Kent, Essex and South East London
Elvorta Ltd
Herne Bay 07874 773845 elvorta.com Helping leadership teams diagnose and fix the trust, workflow and governance barriers that stop AI adoption from sticking
Emanations Ltd
Rochester 07532 271898 emanations.net Creating learning experiences, workshops, and innovation programs that help individuals, educators, and start-ups explore, experiment, and lead with AI
euroloo
Chelmsford 0808 291 2210 euroloo.com Supporting construction, civils and infrastructure teams with portable toilet hire, welfare units and reliable servicing across the UK
Hallingway Financial Planning Ltd
Halling 07500 301510 hallingway.co.uk Providing personal financial advice and wealth management services to business owners, professionals, and families in Kent, Dartford, and London
Keystone Law
London 0203 319 3700 keystonelaw.co.uk Pioneering platform law firm
Liz Jewell Consultancy Ltd
Whitstable 07963 442618 lizjewellconsultancy.com Solving the critical issues facing our clients, both large, small and across all sectors
Lyons Electrical
Strood 01634 290000 lyonselectrical.co.uk Electrical contractors
New Members
Enhance
Protect
Metro Consulting Ltd
Return Well
Momentum Mortgages
Ringway
London 07920 816213 metroconsulting.co.uk Commercial management, design and estimating consultants to the MEPH and construction industry Kent 01732 806333 momentum.mortgage Mortgage specialists
North Kent Chartered Accountants
Gravesend 01474 358870 nkca.co.uk An independent firm of chartered accountants
Northbytes (trading name of Northstarsolutionz Ltd)
Tunbridge Wells 07891 005450 returnwell.co.uk Independent clinical workplace assessments that help employers support employees, reduce absence and improve retention Horsham 01403 215800 ringway.co.uk UK highway maintenance and infrastructure services company, managing over 43,300km of roads and infrastructure for local authorities and partners
Texcel Technology PLC
Crayford 01322 621700 texceltechnology.com Precision electronics manufacturing
Connect Updown Farmhouse
Deal 07842 244192 updownfarmhouse.com A family run hotel and restaurant housed in a 17th century farmstead just outside of Deal. The house contains four luxuriously appointed guest rooms, with a swimming pool and three cosy cottages
Wallgo
Snodland 07584 575725 davidjmarsh.co.uk Providing a strong mix of creative, digital and commercial expertise, from bespoke website design and B2B digital support to branding, marketing guidance and professional photography
Chatham 07707 496054 northbytes.org Design and build custom software, mobile apps, websites, AI automation, and games for small and medium-sized businesses
TolsfordHR
Westgate Community Trust (Canterbury) Ltd
Tools with a Mission
White Tiger Digital
Pole Position Training
Ipswich 01473 210220 twam.uk A Christian charity that collects unwanted usable tools, refurbishes them, and sorts them into trade tool kits for livelihood creation
Sevenoaks 0330 122 4427 polepositiontraining.com Delivering accredited, expert-led courses, specialising in construction, agricultural vehicle, health and safety and first aid training
Quilter Financial Advisers
Chatham 07985 079025 quilterfinancialadvisers.co.uk UK-based wealth manager providing comprehensive financial planning, investment management, and advice-led services
Folkestone 07482 824545 tolsfordhr.co.uk Outsourced HR support
Canterbury 01227 634886 westgatehall.org Event and hospitality community venue Westgate On Sea 07920 065263 whitetiger.digital SEO, paid media, lead generation and web development built to drive real growth
Traction Coaching
Faversham 07906 233989 tractioncoaching.co.uk Professional coaching practice dedicated to helping individuals, new managers, and leadership teams overcome limiting habits, build confidence, and become highly effective leaders
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Last Word
Movers and Shakers
Furley Page appoints two newly qualified solicitors from its trainee programme
“It is especially rewarding when successful trainees move on to positions within the firm following their qualification. Both Sophie and Charlotte have clearly demonstrated their skills, passion and commitment for the legal profession, so we are delighted to welcome them to the team, and I am excited to see their careers progress further with Furley Page.”
James McComas General manager Eastwell Manor/Champneys James McComas is General Manager of Champneys Eastwell Manor, one of Kent’s leading hotel and spa destinations. With more than 25 years of hospitality James has built a reputation for combining commercial success with exceptional guest experience and people-focused leadership.
Kent based law firm Furley Page Solicitors has appointed two newly qualified solicitors, both of whom have recently completed the firm’s trainee solicitor programme.
Sophie Stachera-Stygle and Charlotte Howe qualified as solicitors after two years on the firm’s highly regarded trainee programme, completing four ‘seats’ (areas of the law) in various legal teams.
areas, providing legal services to both corporate and private clients. Trainee solicitors generally spend six months in each seat supported by a training supervisor, during which time they develop their professional skills, laying the foundation for a successful career in law. Rayma Collins, Partner and Head of Family Law, who oversees the programme at Furley Page, said: “Our trainee programme provides a perfect introduction to practical law. Many graduates of the programme stay with us and progress on to senior roles.
Sophie started her legal training with a Post-Graduate Diploma in Law, followed by completing the Legal Practice Course at BPP University in 2024, achieving a Distinction. Having successfully completed the trainee programme she has now joined Furley Page’s Disputes Team. Charlotte graduated from Durham University with a 2:1 in Law and went on to complete the Legal Practice Course at BPP University in London, achieving a Distinction, and has now joined the firm’s Corporate and Commercial team.
What was your first job and what was the pay packet? I was a newspaper boy in 1998 earning £5 per (2 hour) round.
Places on the Furley Page programme are highly sought after with successful candidates gaining experience across several practice
What do you always carry with you to work? A pen and a smile.
Kenward Trust wins Mental Health Charity of the Year at the 2026 Kent Charity Awards
What is the biggest challenge facing your business? Crippling cost rises on every front – from wages, to consumables, to business rates. If you were Prime Minister, what one thing would you change to help business? Cut the rate of VAT on Hospitality businesses.
Kenward Trust is celebrating after being named Mental Health Charity of the Year at the 2026 Kent Charity Awards, sharing the honour with Waterside Parents Centre.
What can you see from your office window? I look over the fields of Eastwell Estate up to the old pump houses on the hillside. If you could do another job what would it be? The only other job I’ve considered was joining the army. It’s the environment I grew up in. As a business person, what are your three main qualities? Creativity, tenacity and positivity. What was your biggest mistake in business? Hiring the wrong person as my deputy. What advice would you give to aspiring entrepreneurs? Make sure you get out of your business occasionally and seek perspective. Who do you most admire in business? Raymond Blanc. The man is pure passion, and he has retained the persona behind his business despite changing structures, ownerships and environments when most would have sold up and moved on.
ThinkingBusiness Business 50 Thinking 50
For more information about Furley Page please visit www.furleypage.co.uk
The award recognises Kenward Trust’s commitment to supporting people across Kent to rebuild their lives through recovery from addiction, improved mental wellbeing and support for those experiencing homelessness and other complex challenges. Following a record-breaking year for entries and Kenward Trust’s announcement in July that it had been selected as a finalist, members of the team attended the Kent Charity Awards for an evening celebrating the extraordinary contribution charities make to communities across the county. It proved to be an unforgettable evening for Kenward Trust when the judges announced that, rather than choosing between two outstanding organisations, they had decided to name two winners in the Mental Health Charity of the Year category: Kenward Trust and Waterside Parents Centre. The award is a significant recognition of the dedication, compassion and professionalism shown every day by Kenward Trust’s staff and volunteers, as well as the strength and determination of the people the charity supports. Penny Williams, CEO of Kenward Trust, said: “And we did it! Kent Charity of the Year in the Mental Health category. I am so proud of our team and the work that we do. To have that work recognised means so much to all of us. “This award belongs to the incredible people across Kenward Trust who bring compassion, commitment and hope to their work every day, and to the people we support who show such courage and determination throughout their recovery journeys.
“We were delighted to share the Mental Health Charity of the Year award with Waterside Parents Centre after the judges decided to recognise two winners. Congratulations to their whole team and to all of the charities recognised on such a special evening.” For more than five decades, Kenward Trust has helped people overcome addiction and complex life challenges, providing residential rehabilitation, follow-on supported accommodation and recovery services, giving opportunities to build more positive futures and a pathway that can last for years.
The Trust believes recovery is about far more than overcoming addiction. Stable housing, positive relationships, improved mental wellbeing, meaningful activity and connection to a supportive community can all play an important role in helping someone move forward and sustain their recovery.
Winning the Mental Health Charity of the Year award is also an opportunity for Kenward Trust to recognise the many people who make its work possible – from staff and volunteers to commissioners, partners, fundraisers, donors and supporters across Kent and beyond. www.kenwardtrust.org.uk
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