Thinking Business June 26 by Benham Publishing Limited

THINKING BUSIN E S S

QUALITY INSURANCE

QUALITY INSURANCE THAT YOU CAN RELY ON

THAT YOU CAN RELY ON

QUALITY INSURANCE THAT YOU CAN RELY ON

“NFU Mutual have really looked after us with our policy,” says Dan Peters, Director at hydraulic hose repair and replacement business Pirtek. “Having that peace of mind helps us 100%”, adds Dan, who runs the Ashford, Crawley & Thurrock franchise of Pirtek. This sentiment is at the heart of what we do at NFU Mutual Ashford, Tenterden & Whitfield Agency –we work hard to provide quality insurance you can rely on.

We are dedicated to protecting what matters most to you. As our Senior Agent Doug Jackson says: “Our team works extensively with businesses, regardless of their size, to help protect them, their employees, and their business assets.”

At NFU Mutual Ashford, Tenterden & Whitfield, we believe insurance is about more than just policies –it’s about peace of mind. From insuring your home and lifestyle to safeguarding your business with cover for vehicles, liability, and even cyber risks, we’re here to help you plan for the future with confidence.

NFU Mutual Ashford, Tenterden & Whitfield Agent Darren Smith sums up our ethos: “For us, it’s all about developing strong, long-term relationships and really getting to know a business.”

Getting to know our customers is at the core of how we operate. For Andrew Cannings and Heather Faloon, Directors of Plush Huts, this relationship has been crucial as they have expanded their rural Kent retreat business. “We’ve always had a good working relationship with NFU Mutual. They advised on products that would fit our needs as the company grew,” says Andrew. Heather adds: “The true test of an insurance product is actually when you make a claim. I couldn’t recommend them more – they were excellent.”

Whether you prefer to visit one of our three local offices or speak with us from the comfort of your home, we’re here to make the process simple and stress-free, giving you the freedom to focus on the important things.

For quality insurance you can rely on, call NFU Mutual Ashford, Tenterden & Whitfield on 01233 500 822.

Tudor Price Chief Executive

Welcome to the latest edition of Thinking Business magazine!

I really enjoy finding out why people set up in business and the road they took to success. In our Big Interview, read all about Rosie Hemming’s journey from painting alongside her beloved Grandad in his art studio to running her own successful beauty salon, The Rose Rooms. Rosie started the business from her parents’ garden in 2020 and it is now an award-winning salon with a range of treatments and services based in Ashford.

Resilience and adaptability will deliver growth

Collaboration is key to plugging skills gaps. When employers, providers and partners work well together, skills planning works. The Chamber has led the Kent & Medway Local Skills Improvement Plan as the Employer Representative Body and we were delighted to be consulted by Skills for Care during the development of its new suite of practical approaches toolkits. This approach to sector specific engagement through the LSIP demonstrates how structured collaboration can give employers a clear and consistent voice in shaping local workforce priorities.

The latest research from the ONS has revealed that February was a strong month for imports but a weak month for exports, even before the outbreak of conflict in the Middle East. At the Chamber, we can help our members unlock global opportunities with our expert support in international trade. See page 37.

We need action by the Government to prioritise the UK’s economic security. Businesses across the UK, including here in Kent, have been bruised by the pandemic, Brexit, wars in Ukraine and Iran, supply chain chaos and US tariffs. The BCC has published a new report, Delivering Growth: Resilient

Global Supply Chains, to set out the urgent steps needed to weather this continued storm. It is only through sheer resilience and adaptability that businesses have kept trading in this unpredictable environment.

For SMEs across Kent, the future of technology is here. Advances in AI, digital communication tools and automation are already reshaping how businesses operate and engage with customers. To future-proof our businesses, we must look at AI as enablement rather than disruption, how we can use technology to enhance productivity and strengthen communication, without losing the human values that underpin successful local organisations.

We have a range of fantastic events coming up on the calendar, from wine tasting business talks to virtual networking and our annual construction Expo event.

A new business-focused AI conference is launching in Kent on 24 June. The Kent AI Conference will take place at the Mercure Great Danes Hotel in Maidstone. The conference will bring together leaders, decision makers and technology experts for a one-day event to explore how AI can be

used responsibly and effectively to support productivity, performance and long-term growth. See page 44.

The highlight of the Chamber calendar takes place on 19 November at Westenhanger Castle in Hythe: the Kent Invicta Chamber Business Awards 2026. This is always an unforgettable evening of celebrations where we can bring together Kent’s business community to honour the outstanding achievements of local businesses and individuals. There will be a sparkling drinks reception, threecourse dinner, the awards ceremony, and entertainment to round off the night. Thank you to our sponsors who ensure that we can continue to showcase the talent right here in Kent. Entries for the awards is now open! See page 42.

Thank you and enjoy reading!

Tudor Price Chief Executive, Kent

Invicta Chamber of Commerce

AI for SMEs: Harnessing a Powerful Tool Safely

Artificial Intelligence (AI) is moving at exceptional speed. Many SMEs are using it, often without realising. From drafting emails to screening CVs or summarising contracts, AI is now firmly embedded in day to day operations.

Used well, AI can save time, reduce costs and help smaller teams achieve more. Used without understanding, guidance or within your businesses policy guidelines, it could expose a business to legal, regulatory and/or reputational risk.

The key question for SMEs is no longer whether to use AI, but how to do so safely. Helpful assistant or hidden risk?

AI is often treated like any other piece of office software. In reality, it behaves very differently. AI tools learn from data, generate new material and can often be unpredictable.

This should raise immediate concerns around confidentiality, intellectual property and accountability.

Where employees enter commercially sensitive information into public AI tools, that data may be stored, reused or analysed outside the business’s control. For SMEs handling confidential information, this can quickly become a breach of contract or data protection law.

AI generated output also carries ownership risk. Content produced by AI is not guaranteed to be original. If any material produced by AI infringes intellectual property rights, liability sits with the business using it, not the AI provider. High profile examples already show businesses facing complaints and claims after publishing AI content that mirrored protected works.

Automated decisions

AI is increasingly used in recruitment and workforce planning. While efficiency is attractive, automation can produce biased outcomes due to flaws in training data or design. For example, it doesn’t take into account, unless told to, the individual needs of the employee or staff member using it for this purpose.

The real risk for SMEs is explainability. If an AI assisted decision significantly impacts staff or applicants and cannot be robustly or independently explained, it can lead to complaints, scrutiny or disputes, even where there were no bad intentions. AI can therefore be useful to assist decision making but should not be relied on in its entirety.

Accuracy, reliance and ownership

Over reliance on AI presents issues like we have outlined above but worse still, AI tools often sound confident while being wrong. Businesses have already encountered

Mathew Blatchford- Horn Solicitor - Corporate and Commercial Department

T: 01233 664 711

E: mathewblatchford-horn@girlings.com

problems where chatbots provided inaccurate legal, medical or financial information that customers relied upon. SMEs should be careful about using AI for advice based outputs without human review, particularly where clients or customers may assume accuracy.

Practical protections

Protecting your business does not require complex legal solutions. Sensible governance goes a long way:

• Set clear rules and policies on which AI tools staff can use and what information must never be entered to protect client and customer data

• Review platform terms carefully, particularly data rights and liability exclusions

• Train staff on appropriate use and limitations

• Keep humans involved in hiring, disciplinary matters and major decisions

The takeaway

AI can give SMEs a genuine edge, but shortcuts often surface later as disputes, regulatory issues or reputational damage. Treat AI adoption as a business decision, not a casual experiment.

Used thoughtfully, AI is a powerful assistant. Used casually, it can create problems at machine speed.

Face the future with confidence...

Celebrating over 35 years of trusted financial advice.

A proud milestone of over 3 decades of guiding individuals and businesses with expertise, integrity and long-term financial confidence.

Maidstone Office: 01622 238 230

5 Tolherst Court East, Turkey Mill, Ashford Road, Maidstone, Kent, ME14 5SF

Folkestone Office: 01303 273 273

Maidstone Office: 01622 238 230

ifa@financial-advice.co.uk

www.financial-advice.co.uk

Folkestone Office: 01303 273 273

A proud milestone of over 3 decades of guiding individuals and businesses with expertise, integrity and long-term financial confidence.

Sterling House, Concept Court, Shearway Business Park, Folkestone, Kent, CT19 4RG

ifa@financial-advice.co.uk www.financial-advice.co.uk

and

Don’t leave retirement planning too late!

As decisions taken with pension savings before retirement can have lifelong implications, the need for advice is all too clear; however, the earlier plans are set in motion, the better. Financial Planning experts at FAS look at some of the key factors and highlight other considerations when moving towards retirement.

Keeping existing retirement savings - such as pensions - under regular review is a sensible step that everyone should take, irrespective of their stage of life.

The years immediately preceding retirement, however, demand much greater attention. Decisions made during this period are among the most complex and consequential, as they often have financial implications that last for the remainder of your life.

It is important to remember that your date of retirement is never fixed, and in some instances may arrive sooner than anticipated due to unforeseen circumstances. Redundancy, ill health, or a change in family circumstances can all bring retirement forward unexpectedly. Those who have already reviewed their position, consolidated their plans, and considered their options are far better placed to adapt than those who had assumed they had more time. Take pension reviews to the next level

In the years before your intended retirement date, it is essential to understand your existing pension provisions. Obtaining up-to-date valuations and collating multiple pensions that most people accrue during their working life is an obvious first step to take. Fully understanding the pension income options at retirement offered by each plan is equally important. Many older style arrangements may not be able to offer the flexibility provided by modern pension contracts, and reviewing these at an early stage can help identify plans with limited options and allow timely action if necessary.

As retirement approaches, it is also important to review the investment strategy adopted within each plan. If investment markets suffer a downturn in the period immediately before you retire, this could have a lasting impact on your retirement income if your portfolio is not positioned to manage that risk.

To protect against this, most workplace pensions now adopt a lifestyle investment approach, which automatically reduces the level of risk within the investment strategy as you near retirement; however, this strategy is prescribed and may even be detrimental to longer-term pension income if the strategy does not fit your plans.

For example, a strategy that aims to purchase an annuity at retirement would have a very different risk profile in the lead up to retirement than a strategy designed for transition into FlexiAccess Drawdown at retirement. Furthermore, the schedule of risk adjustment and scheme’s normal retirement date may not align with your plans. This could result in the portfolio either carrying excessive risk in the years approaching retirement, or conversely holding too little in equities, leading to missed growth potential.

Defined Benefit pensions –call to action

The need to review pensions well in advance of retirement is not limited to those with personal pensions. If you hold a Defined Benefit pension — sometimes called a final salary scheme — the rules of the scheme will largely govern what you receive and when; however, the administration of these pensions can be slow, and in some cases has become significantly slower in recent years.

State Pension applications

The State Pension sits at the foundation of most people’s retirement income. From 6th April 2026, the full new State Pension is currently worth around £12,547 per year, and under the triple lock it is protected to increase each year by the highest of inflation, average earnings growth, or 2.5%. It is, therefore, worth protecting your entitlement to it carefully.

Practical steps to take include checking when you reach State Pension Age and reviewing your National Insurance record in advance of retirement, to identify any gaps. These gaps could be filled to help you reach the 35 qualifying years of contributions needed to benefit from the full new State Pension.

Many reaching State Pension age do not appreciate the need to apply for the State Pension payments to commence and assume the payments will automatically start when reaching State Pension age. As there is also the option to defer payments, individuals must actively apply to start receiving the State Pension. An invitation letter is sent out by Government approximately four months before reaching State Pension age, providing details of the online and telephone application routes.

Advice is key

Deciding when to retire is a daunting proposition as it marks the end of one chapter in your life and the beginning of another. Financial decisions taken at this juncture require careful consideration, and as outlined above, taking control of the process at an earlier stage than you might expect can yield substantial benefits. If retirement is on the horizon — whether that means two years away or ten — now is the right time to start getting your plans in order. The earlier you begin, the more options remain open.

© Financial Advice and Services Ltd 2026 The content of this article is for information only and does not constitute financial advice. It is for general information only and should not be relied upon when making any financial planning decisions. You should always obtain professional independent advice based on your circumstances. Tax legislation is subject to change. Financial Advice & Services Limited, Independent Financial Advisers, authorised and regulated by the Financial Conduct Authority.

Kent MSP has provided secure, scalable and cost-effective IT for over 20 years Supporting international business:

An introduction to Sigillum Notary Public

Sigillum Notary Public is a new member of the Kent Invicta Chamber of Commerce.

Founded by Iskra Nikolic Uskokovic, who moved to England in 2001 and built a career as a specialist in international business law including significant time as a consultant with the ‘big four’, established the practice to simplify the often-daunting complexities of cross-border compliance.

His motivation for choosing this work stems from a career-long dedication to helping businesses bridge the gap between local operations and the global legal requirements they face in today’s interconnected market.

For businesses within the Kent Invicta Chamber of Commerce, expanding into global markets requires more than just a strong strategy, it requires compliance with the legal framework that international partners and authorities demand. Sigillum Notary Public provides this essential bridge between local operations and global compliance, specialising in authenticating and certifying documents for use abroad, including:

• Corporate authorisations: Attesting Powers of Attorney for overseas property transfers or asset management.

• Director verification: Serving as a Companies House authorised agent to verify the identity of company directors.

• International trade: Notarising certificates of origin, commercial contracts, and shipping documents to ensure they meet the specific legal requirements of destination countries.

• Legalisation and apostilles: Coordinating with the Foreign, Commonwealth & Development Office to obtain Apostilles.

Based in Ashford, Sigillum Notary Public provides mobile services, including home and office visits across Kent and London, which allows business leaders to manage complex legal formalities without leaving their desk.

sigillum-notary.co.uk

Kent MSP is a Kent-based, family-run Managed Service Provider supporting organisations across the South East. With over 20 years of combined experience, the business works with SMEs, schools, healthcare providers, charities, and public sector organisations to manage and maintain their IT systems.

The company takes a proactive approach to IT management. Rather than focusing solely on reactive support, systems are monitored continuously to identify potential issues early and reduce disruption. This approach helps organisations maintain stability and plan their technology more effectively over time.

A key part of Kent MSP’s work is communication. Support is delivered by a local team, with an emphasis on clear, straightforward advice.

The aim is to ensure clients understand their systems and can make informed decisions, rather than relying on technical explanations alone.

Kent MSP also uses automation and AI-based monitoring tools as part of its service delivery. These are used to improve visibility across systems, identify risks more quickly, and support faster response times where needed.

The business has experience working in regulated environments, including healthcare and education. This includes supporting organisations with data protection requirements and compliance standards such as GDPR and DSPT.

Focused on consistent, practical IT support, Kent MSP delivers tailored solutions to keep your systems secure and running efficiently.

kentmsp.co.uk

Kent MSP also uses automation and AI-based monitoring tools as part of its service delivery. These are used to improve visibility across systems, identify risks more quickly, and support faster response times where needed. ❜❜

AI can cost you money, warn experts

Investors in Kent should be wary of taking financial advice solely from AI platforms, one of the country’s leading accountancy and advisory firms has warned.

Experts from Azets, have likened the practice to Googling health symptoms rather than going to see a doctor.

With rising taxes and a flatlining economy, investors are increasingly searching for efficient places to put their money. And while AI is a great tool, its advice can be found wanting.

Alex Bolton, from Azets Wealth Management, said: “With the tax changes coming into effect this month, it’s natural that more people are seeking information and trying to understand their options.

“Technology, including artificial intelligence, can be a helpful starting point for gathering and summarising information, and it’s a tool we use internally in that context.

“However, AI should never be relied on in isolation. When researching financial matters it’s essential to check sources carefully and ensure information is accurate and up to date.

“The quality of responses also depends heavily on how specific the questions are, and there can be limitations in the data AI tools draw from.

“For example, AI may not yet fully reflect recent UK tax changes, and it can occasionally confuse different accounting standards, such as IFRS and UK GAAP.

“There is also a risk of bias, including how investment ideas are presented, or an over emphasis on certain markets.

“Social media influencers can make financial topics engaging, but this can sometimes encourage over confidence in AI generated information.

Kemet International expands to the USA

Kemet International Ltd, an engineering company based in Maidstone, has been providing solutions to surface finishing challenges for over 85 years and has subsidiary companies in Singapore, Malaysia, China, Australia, Korea and The Netherlands. In January 2026, they established an office in Houston, USA.

Offering free process trials to determine the optimum lapping, polishing and cleaning routes, Kemet establishes the best solution for customers’ specific challenges, recommending the correct equipment, accessories and consumables and providing training to transfer this knowledge to customers.

Kemet lapping and polishing machines range from benchtop models to large floor standing machines, single and double sided, flat and spherical, basic or PLC controlled.

Complementing the machines are Kemet’s ISO 9001:2015 quality abrasive slurries and pastes and lapping plates, along with a comprehensive range of polishing cloths.

“Finally, some of the most important financial planning details are not publicly available online.

“In-depth financial planning reports, which consider an individual’s full circumstances, cannot be assessed or replaced by AI alone.”

Lewis Aldridge, a Partner at the company, added: “While AI gives a good steer and can be useful for forecasting there are real issues.

“And it’s not just within investment and wealth management; it is the same across all our service lines.

A full range of aqueous cleaning systems, from benchtop units to fully automated, encapsulated lines, supported by an extensive selection of aqueous chemical cleaning fluids, has now been expanded to include vacuum solvent machines. These provide the environmental benefits of minimal solvent loss and inbuilt separation of contaminants for easy re-use or recycling.

The company also offers a range of over 30,000 grinding/polishing tools, accessories and consumables for precision engineers and tool makers and a complete programme of cutting, mounting, grinding, and polishing consumables and machines for metallographic and geological sample preparation. kemet.co.uk

“It can be like using the internet for diagnosing health issues. It might be correct but there is a chance it’ll be wrong – especially if it isn’t carefully used.

“In due course the technology might be more reliable but at present we advise caution and that when it comes to money people should always take advice from a reputable financial professional.”

For more information visit: www.azets.com/en-uk

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The annual dinner brought together senior business leaders from across Kent and Medway for an evening of networking, discussion and celebration of the county’s business community. Guests enjoyed a drinks reception provided by Biddenden Vineyards, followed by a three course Kentish themed dinner in the hotel’s historic surroundings.

Prior to dinner, the Chamber unveiled its Patrons for the 2026/27 term. The Patron programme brings together organisations representing key sectors of the Kent economy, alongside professional services businesses that actively support growth, innovation and collaboration across the county. Patrons play an important role in championing the Chamber’s work and supporting its programme of advocacy, events and business support. The Patrons were presented with prestigious certificates designed and produced by local businesses Oak Creative and Frameworx.

Speaking at the event, Kent Invicta Chamber Chief Executive Tudor Price thanked the incoming Patrons for their

Kent Invicta Chamber of Commerce has officially announced its Patrons for 2026/27 at the latest Kent Business Leaders Dinner, which took place on Wednesday 29th April at Chilston Park Hotel.

continued commitment, highlighting the vital role they play in strengthening the voice of business both locally and nationally.

Following the Patron announcement, guests heard from keynote speaker Kate Shoesmith, Director of Policy & Insights at the British Chambers of Commerce, who shared insight into the key issues affecting businesses nationally and how Chambers are working to ensure the voice of business continues to be heard by policymakers. Kate reflected on the importance of collaboration, robust evidence and strong local insight in shaping effective economic policy.

The Kent Invicta Chamber Patrons for 2026/27 are Baxall Construction Limited, Brachers LLP, Britannia Refined Metals –A Glencore Company, Burtons, Eurotunnel – A Getlink Company, Everywhen, Flowbird Ltd, MHA Bakertilly International, MidKent College, National Grid, Nova IT Solutions, Stagecoach South East and the University of Kent.

Photography by Matthew Walker

Patrons play an important role in championing the Chamber’s work and supporting its programme of advocacy, events and business support. The Patrons were presented with prestigious certificates designed and produced by local businesses Oak Creative and Frameworx.

Building an AI strategy that earns trust

Artificial intelligence is reshaping how organisations operate, train and compete. In highly regulated environments such as education and defence, the challenge is not whether to adopt AI, but how to do so while protecting trust, quality and compliance.

“AI is enabling us to develop gamified training aids to embed knowledge and skills so that learners can be confident putting

them in practice on operations.”

At MKC Training, our AI strategy follows a simple principle: remain relevant for the future without compromising safety or credibility. Defence and education are unforgiving sectors, with mission critical training, tightly controlled data and real consequences when mistakes occur.

That reality shapes how we innovate. Instead of a single large-scale deployment, we’re using an iterative, pilot led approach. Well governed trials help us learn quickly and understand what adds value, or not. They also build internal capability, with teams developing tools in house and working closely with end users and partners.

We deliberately started with lower risk use cases. Early work focused on back-office automation, including a scheduling solution forecast to save around 270 days of effort and establishing training plans three months earlier. In parallel, teams are sharing best practice to create high quality training aids faster through new tools and redesigned workflows. Learner facing assessment use cases are progressing more cautiously due to regulatory, ethical and data protection requirements.

We see these as tools, not answers. Value comes from how people apply them, share good practice and keep learning, using AI to enhance professional capability, not replace it.

Join us in understanding Strategic Leadership for Agentic AI in Educational Contexts through a forthcoming series we are co-editing in the Frontiers in Education journal.

www.mkctraining.com

Shaping Kent & Medway’s Future Workforce: Why Employer Engagement Matters

In today’s ever changing economy, businesses face growing challenges: skills gaps, an ageing workforce, and the need to adapt to technological change.

The Kent & Medway Careers Hub offers a powerful solution –connecting employers with schools and colleges to inspire the next generation and build the talent pipeline for your business needs.

Why Engage?

Partnering with the Careers Hub isn’t just about giving back; it’s a strategic investment. By engaging with young people early, businesses can influence career aspirations, showcase industry opportunities, and ensure future employees have the skills and knowledge your sector demands.

This proactive approach helps address local skills shortages and strengthens your workforce for the long term.

The Benefits for Your Business

• Build Future Talent: Shape the skills and attitudes of tomorrow’s workforce.

• Close Skills Gaps: Align education with industry needs to tackle shortages.

Take Action Today

• Develop Your Team: Staff gain leadership and mentoring experience through outreach.

• Enhance Your Brand: Demonstrate social value and raise your profile locally.

How You Can Get Involved

• Industry Champions: The Careers Hub can share termly requests from Education Institutes for you to Give an Hour or Two. This could be to offer careers talks, mock interviews, or workplace visits.

• Enterprise Advisers: Act as a critical friend to schools, colleges, and sixth forms, sharing real-world insights and shaping careers programmes.

• Employer Network Forums: Join like-minded businesses to collaborate, share best practice, and learn how to support initiatives

like the Modern Work Experience Guarantee – ensuring every student experiences meaningful work-related learning before leaving school.

• Employer Standards: Access to an online self-assessment tool and resources for businesses to improve engagement with young people and education. Designed to maximise impact, ensure mutual value, and support long-term business success.

The Bigger Picture

The Careers Hub works with 167 schools and colleges across Kent and Medway, supported by The Careers & Enterprise Company, The Education People, and Medway Council. Together, we are driving economic growth, improving social mobility, and preparing young people for success in the workplace.

Your involvement can make a lasting impact on young people, your business, and the local economy.

To find out more or join our Employer Network Forum please complete the form access through the QR code or email: Charlie.steggles@theeducationpeople.org

SGS Energy wins Community Champion of the Year award

SGS Energy is celebrating national recognition after being named Community Champion of the Year at the Octopus Trusted Partners Awards.

The Ramsgate-based renewable energy company was shortlisted across three categories, including Solar and Battery Installer of the Year and the Grand Tentacle Prize for Most Innovative Business.

The Community Champion award reflects SGS Energy’s ongoing commitment to the local area. Alongside delivering solar and battery installations, the business has remained closely involved in the places and people it works with. This includes sponsoring sports teams Ramsgate Football Club and Thanet Wanderers, as well as supporting the Green School Awards and hosting school groups for education days in its showroom.

Alongside this, Managing Director Jonathan Howes regularly delivers guest lectures at universities, helping raise awareness

Kent Neuro Therapy Centre selected as Furley Page’s Charity of the Year

The Kent Neuro Therapy Centre, based in Canterbury, has been chosen as Furley Page’s charity of the year by the law firm’s staff.

Kent Neuro Therapy Centre is a self-funded charity that every year supports over 600 individuals from across Kent suffering from Multiple Sclerosis, Parkinson’s disease and stroke. The centre provides personalised therapy programmes, including physiotherapy, hydrotherapy, oxygen therapy and counselling. Recently the centre expanded its care to offer therapies to those living with neurological and long-term conditions.

Nancy Reed, Head of Income Generation at Kent Neuro Therapy Centre Charity, said:

“We are delighted that the staff at Furley Page have chosen to support the Kent Neuro Therapy Centre for this year. Their commitment will help us reach more people living with neurological conditions and continue delivering specialist therapies that make a real difference to independence and quality of life.

“We are looking forward to working together to create meaningful opportunities for their team to get involved and see the impact of their support first-hand.”

of renewable energy and future career opportunities.

Jonathan Howes said: “Out of all the categories we were shortlisted for, Community Champion was the one I wanted to win the most. Every business in that room is already an excellent installer, so what really sets you apart is the impact you have beyond the work itself. That’s something we’ve always cared deeply about, so to be recognised for it means a great deal to us.”

The award follows another recent success for SGS Energy after the business was named Sustainable & ESG Business of the Year at the Kent Business Awards. Together, the two honours reflect a business earning recognition for both its work in renewable energy and its contribution to the local community.

The SGS Energy team would like to thank Octopus Energy for hosting the awards and recognising the work being done across its partner network.

sgs-energy.co.uk

Furley Page’s fundraising activities are coordinated by the Furley Page Foundation, a charitable trust which manages the firm’s social responsibility programmes to benefit people and communities across Kent. Each year the Foundation’s Board of Trustees, made up of Partners and elected staff representatives, decide how funds raised will be distributed and staff nominate a main charity, this year being Kent Neuro Therapy Centre.

Furley Page staff are looking forward to participating in fundraising events in aid of the Centre throughout 2026, making a real difference to people’s live in the local community. Last year, the firm raised a significant sum in aid of Pilgrims Hospices.

Furley Page Partner and Head of Private Client, Aaron Spencer, sits on the Furley Page Foundation’s Board of Trustees. He said: “For 2026 the Trustees of the Foundation have chosen to support the amazing work being done by the Kent Neuro Therapy Centre, and I have no doubt that all the team will throw themselves into their fundraising activities with typical gusto to raise as much as we are able.”

www.furleypage.co.uk

Girlings Solicitors raises £16,348 for bereavement charity in two-year partnership

Girlings Solicitors has raised £16,348 for Kentbased charity Holding On Letting Go, marking the culmination of a two-year partnership dedicated to supporting bereaved children and their families.

The funds raised will help almost 50 children access the charity’s specialist bereavement programmes, providing therapeutic support to young people navigating the loss of a loved one. The firm said it was “immensely proud” of the impact the partnership has made and of the meaningful difference colleagues have helped deliver across the county for the charity.

Over the course of the partnership, staff from across Girlings took part in an ambitious programme of fundraising and volunteering activities. These included quiz nights, raffles, marathon relays, Tough Mudder challenges, long-distance runs and volunteering weekends, with teams consistently showing energy and commitment to the cause.

Holding On Letting Go supports children and families affected by bereavement through therapeutic group sessions, one-to-one support and ongoing guidance. Its work provides a safe, compassionate space for children to process

grief and build resilience at some of the most challenging times in their lives.

Charlotte Nock, Managing Partner at Girlings Solicitors, said the partnership had been a source of collective pride for the firm.

“We are incredibly proud of what our teams have achieved over the past two years. Raising £16,348 for Holding On Letting Go means that 46 children can receive specialist support at a time when they need it most. This partnership has shown what can be achieved when people come together with a shared purpose, and we are honoured to have been able to support such a vital local charity.”

Sarah Crouch, Head of Marketing and Communications at the firm, said: “What has stood out throughout this partnership is the passion and commitment shown by colleagues across the firm. Whether through fundraising events, physical challenges or volunteering their time, people got involved wholeheartedly. Knowing that our efforts will translate directly into meaningful support for bereaved children makes every step, mile and event worthwhile.”

The charity’s fundraising officer, Pam Mellor, said: “It has been a privilege to have been chosen

as Girling’s charity partner for the last two years and to celebrate the amazing total raised of over £16,350.

“This sum enables over 46 children to be supported through our specialised bereavement programmes and is testament to the dedication and commitment of the Girlings Team, who have planned and undertaken a wide variety of events; many of which we, as a team have enjoyed sharing in and building relationships. This, in turn, further raises the profile of the work of Holding On Letting Go, creating awareness and helping to reach more families who may need our support.”

Built in Kent: A father and son team take debt recovery global

Global Credit Recoveries (GCR) is a familyowned debt recovery agency with over 40 years of combined industry experience, specialising exclusively in commercial debt. Founded in Kent, the business reflects strong local roots alongside an international outlook shaped by decades of expertise.

GCR is led by Charles Mayhew FCICM and his son Joshua Mayhew FCICM, who established the company after pursuing separate careers within the credit recovery sector. Bringing together their individual experience and perspectives, they created a business grounded in professionalism, ethical practice, and a relationship focused approach.

From its origins in Kent, GCR has grown steadily, expanding its presence with offices in Kent, London and Dubai. Today, GCR supports clients across the UK and internationally, with a strong reputation for its work throughout the Middle East, Africa and beyond.

This growth is also reflected in GCR’s expanding team. Drawing on decades of industry experience, the company has developed a rigorous training programme to ensure

consistently high standards of professionalism, compliance and client care, supported by strong links to the Chartered Institute of Credit Management.

Despite this international reach, Kent remains central to GCR’s identity. The company continues to invest in its local base while maintaining close ties to the regional business community, operating effectively “from Kent to the Middle East and beyond.” This balance enables GCR to combine local understanding with global capability through tried and trusted partners across multiple regions and sectors.

As a family-run organisation, GCR prioritises consistency, trust and long-term relationships, underpinned by its guiding principles: respect, resolve, recover.

Senior Associate

Dispute Resolution

jmanser@bussmurton.co.uk

From trust to dispute

The business operated as a “quasi partnership”, relying on trust, confidence and shared management. When relations deteriorated, one shareholder was excluded from the business, denied access to systems, and the company’s operations were moved into a separate entity.

Serious allegations of misconduct were also made but the court found these to be entirely without merit. The judge concluded that the respondent’s actions were unreasonable and caused unfair prejudice to the petitioner

Fairness is key

And when they do, the consequences can be serious – not least for the value of the business itself.

A recent High Court decision, Chave v Farnsworth and others [2026] EWHC 970 (Ch), shows how quickly disputes can escalate, and how the courts will step in to restore fairness.

Buss Murton acted for the successful petitioner in the case, which arose from the breakdown of a long standing business relationship

The court had little difficulty finding a breach of section 994 of the Companies Act 2006 Importantly, this is an objective test. It is not enough to believe you have been wronged what matters is whether your actions are fair. For business owners, the message is clear: how disputes are handled can significantly affect the outcome.

Protecting shareholder value

A key issue was how to value the shares. By the time of the dispute, the business had already been disrupted The respondent argued for a valuation at this later stage. The court rejected this and instead adopted a pre‑dispute valuation date, recognising that the respondent’s conduct had already affected the company’s value.

The result was a compulsory share purchase valued at £294,785. This highlights the court’s flexible approach in order to protect shareholder value and achieve fairness

If things go wrong

Disputes of this kind can escalate quickly. Taking early advice from experienced legal advisers can help de escalate issues, protect your position and limit damage to the business.

Prevention matters

While the court provides a remedy, this case also underlines the importance of getting the structure right from the outset.

Clear shareholder agreements can: set expectations around roles and decision making provide mechanisms for resolving disputes establish fair exit routes

These measures help reduce risk and protect the long term value of the business.

Buss Murton can help

If you are entering into a business partnership, reviewing your arrangements we can support you in protecting your position and the value you have built.

For specialist advice, please contact alee@bussmurton.co.uk or jmanser@bussmurton.co.uk or call 01892 510 222.

Rosie’s backyard dream bloomed into a successful beauty salon

Rosie Hemmings, owner of The Rose Rooms Beauty, talks to Sarah Dale about her company’s growth from her parents’ garden to an award-winning salon.

Rosie Hemmings knew what she wanted to do from a very young age.

Her creative flair was nurtured by spending quality time with her Grandad in his art studio painting side by side. When she was in her teens that love of art and creating a beautiful canvas translated into make-up and beauty.

She began her beauty qualifications while still at secondary school and worked in several beauty salons and spas gaining valuable expertise and experience in order to open her very own salon.

The Rose Rooms Beauty began in 2020 in a building in her parents’ garden completing beauty treatments for her friends and family, while also working full-time in a beauty salon. Then her friends’ mums wanted treatments. And then their friends and colleagues. Before long, she was working five days a week in a beauty salon and spending her evenings, days off and weekends in her own business.

In November 2023, Rosie opened her own salon, The Rose Rooms Beauty, on Hythe Road in Ashford, with a team of 13 delivering a wide range of treatments including nails, brows, lashes, waxing, spray tans, make-up, dry hair styling for special occasions, facials, massage, semi-permanent make-up, fine line tattoos, laser hair removal, aesthetics, acupuncture, reiki, crystal healing, lymphatic drainage, and pamper parties. The large welcoming space is decorated in a delicate pink and roses to reflect Rosie’s namesake and “girly girl” vibe. When she expanded into the space next door after six months, she introduced a complementary navy blue for the pamper suite and relaxation treatments.

“I was very lucky that I always knew what I wanted to do,” says Rosie.

“My Grandad was an artist and I spent a lot of time with him growing up, painting with him in his studio. That creativity then went into nails and beauty. I love making people feel good about themselves. I feel incredibly lucky that I love my job. It was always my dream to open my own salon.”

The Rose Rooms Beauty joined Kent Invicta Chamber of Commerce two years ago on the recommendation of Rosie’s Dad, who runs his own stabilisation company.

“The Chamber is really helpful with advice and support,” says Rosie, who attends as many networking events as she can.

“I have met so many different people. Networking really pushed me out of my comfort zone. It’s not something I had done before, but the people are amazing and so welcoming and it’s been really nice to have their support.”

Last year, The Rose Rooms Beauty received the Silver Award for Best New Business at the Kent Health & Beauty Awards. In 2024, they were a finalist in the UK Beauty Awards in the Best New Salon category.

“It felt like a full circle moment getting the Silver Award,” she says.

“When I was 17, I was shortlisted for a Best Apprentice of the Year Award, so when we were announced as winning the Silver Award for Best New Business with my very own salon, it was amazing.”

It is a competitive market and the sector requires regular upskilling as new treatments are introduced. Finding the right people to look after her clients – she has retained all her clients from the early days of servicing clients in her parents’ garden – has been a challenge but she is happy that she has a strong, trusted team. Her team also includes her Mum, who has become the salon’s unofficial receptionist, booking in appointments and ensuring the busy team don’t miss an enquiry.

“My Mum is amazing,” says Rosie. “She helps in the salon, drops off deliveries and the salon phone diverts to hers so she can book in appointments.

“My Dad helps me with the business side. Because he has his own business too, it has been great to be able to lean on him when I need advice such as when we hit the VAT threshold. Sometimes though, I know best, as our businesses are very different!

“My partner has been an amazing support, as running a business can be full-on and overwhelming. I still do beauty treatments for clients but also have the business side of things to look after, from admin to marketing.

“I used to find it hard to switch off as you’re always thinking and worrying about your business, but I know I can trust my team to look after things when I’m not there. Exercising at the gym is my time to switch off; that’s my time.”

Last year, The Rose Rooms Beauty received the Silver Award for Best New Business at the Kent Health & Beauty Awards. In 2024, they were a finalist in the UK Beauty Awards in the Best New Salon category. ❜❜

The future of technology, AI

and communication – and what it means for Kent’s SMEs

For small and medium-sized enterprises across Kent, the future of technology is no longer something to watch from a distance. Advances in artificial intelligence (AI), digital communication tools and automation are already reshaping how businesses operate, engage with customers and develop their people.

For SME leaders, the opportunity is significant, but so is the challenge of making informed, practical decisions in a fast moving landscape.

Rather than focusing on disruption alone, the real story for Kent’s SMEs is one of enablement. Technology, when adopted with purpose, can enhance productivity, strengthen communication and future proof

From accounting and logistics to customer relationship management and marketing, digital tools are increasingly embedded in everyday operations. Automation is reducing time spent on administration, allowing business owners and teams to focus on highervalue work. Data insights – once expensive and hard to access – are now available at the click of a button, supporting better decision making across sales, finance and operations. ❜❜

skills without losing the human values that underpin successful local businesses.

Historically, advanced technology solutions were associated with large corporates and complex IT infrastructure. Today, cloudbased platforms and subscription tools have made sophisticated systems accessible, affordable and scalable for SMEs.

From accounting and logistics to customer relationship management and marketing, digital tools are increasingly embedded in everyday operations. Automation is reducing time spent on administration, allowing business owners and teams to focus on higher-value work. Data insights – once expensive and hard to access –are now available at the click of a button, supporting better decision making across sales, finance and operations.

Image: pixabay

For Kent-based businesses, many of which combine local relationships with regional, national or international trade, effective communication is central to competitiveness. Customers expect quick, consistent and personalised responses across platforms Employees expect clarity, flexibility and access to collaboration tools that allow them to work effectively wherever they are based.

❜❜ ❛❛

This presents a significant opportunity for Kent’s diverse SME base. Whether operating in professional services, manufacturing, construction, tourism, agriculture or creative industries, technology can support more efficient ways of working while opening doors to new markets well beyond the county’s borders.

AI remains one of the most talked-about developments in business – and for good reason. Yet for most SMEs, the value of AI lies not in grand transformation projects, but in targeted, practical applications.

Used sensibly, AI can support businesses in areas such as customer service, data analysis, forecasting and marketing insight. Tools that help analyse customer behaviour, automate routine responses or highlight patterns in performance can deliver tangible benefits without wholesale change.

Crucially, AI should be viewed as an assistant rather than a replacement. Human judgement, creativity and relationship building remain vital, particularly for SMEs where trust and personal service are often key differentiators. The most effective AI adoption is guided by clear business goals and ethical consideration, ensuring technology enhances rather than erodes customer and employee experience.

How SMEs communicate – with customers, suppliers and their own teams – is being reshaped by digital tools and changing expectations. Hybrid working, online collaboration and digital-first customer journeys are now standard, even among smaller organisations.

For Kent-based businesses, many of which combine local relationships with regional, national or international trade,

effective communication is central to competitiveness. Customers expect quick, consistent and personalised responses across platforms. Employees expect clarity, flexibility and access to collaboration tools that allow them to work effectively wherever they are based.

Yet technology alone is not the answer. Strong leadership, clear values and a supportive culture remain fundamental. The SMEs best placed for the future are those that use communication technology to reinforce transparency, trust and connection – not to replace them.

As technology evolves, skills are becoming the defining issue for SMEs. While technical expertise is important, the future workforce will need a blend of digital capability and human strengths.

Digital literacy is rapidly becoming a baseline requirement, regardless of role. Understanding data, using digital tools confidently and having a basic awareness of AI will be increasingly essential. Alongside this, skills such as communication, critical thinking, adaptability and problem solving remain highly valued – and difficult to automate.

For SME leaders, this means thinking differently about training and development. Upskilling does not need to be complex or costly, but it does need to be continuous. Mentoring, peer learning and partnerships with training providers can all play a role. Creating a culture where learning is encouraged, and where people feel confident engaging with new technology, will be a crucial competitive advantage.

Although digital technology is global, location still matters. Kent’s proximity to London, strong transport links, ports and international gateways, combined with a rich mix of urban, rural and coastal economies, gives local SMEs distinctive strengths – and challenges.

Kent also benefits from a growing innovation ecosystem, strong education links and a vibrant business community. Kent Invicta Chamber of Commerce and local networks have an increasingly important role to play in helping SMEs navigate change, share best practice and access trusted advice.

Collaboration – between businesses, educators, technology providers and support organisations – will be key to ensuring that Kent’s SMEs are not navigating the future alone.

The future of technology, AI and communication will not be defined by a single breakthrough or trend. Instead, it will be shaped by everyday decisions made by SME leaders about where to focus investment, how to develop people and how to maintain strong relationships in an increasingly digital world.

For Kent’s SMEs, the outlook is positive. The tools are more accessible than ever, the support landscape is strong, and the opportunity to compete, grow and innovate is real. Those businesses that take a thoughtful, people centred approach to technology – grounded in skills, culture and collaboration – will be best placed not just to adapt, but to thrive in the years ahead.

Image: pixabay

Meeting modern customer expectations with AI

Fast responses are no longer enough. Customer service has evolved.

Customers now expect every interaction to be informed, personalised and frictionless, regardless of channel or time of day.

For many businesses, meeting these expectations consistently is becoming increasingly difficult without the support of AI. By applying AI across the entire customer journey, businesses can move beyond reactive service models and start delivering proactive, insight-led experiences.

That is where Elisha’s AI solutions make a measurable difference.

Tools like real-time transcription and multilingual translation remove language barriers and ensure every conversation is captured accurately, opening up access to global audiences while maintaining service quality.

AI-driven analytics provide a deeper understanding of customer sentiment, agent performance and recurring issues. Rather than relying on small samples, businesses can assess 100% of interactions, identifying trends

and opportunities to improve service delivery at scale.

Automation is also transforming operational efficiency. Intelligent call summaries, auto-completed documentation and scheduling tools reduce administrative burden on agents, allowing them to focus on higher-value customer engagement.

AI-powered chatbots provide immediate responses for routine queries, ensuring customers receive support without delay while seamlessly escalating more complex issues to human teams.

Crucially, these capabilities are not limited to a single platform. Elisha’s vendor-agnostic approach means businesses can integrate AI into existing environments, enhancing rather than replacing current investments.

As customer expectations continue to evolve, AI is no longer a future consideration. It’s becoming fundamental to delivering the responsive, personalised experiences that customers now expect as standard.

For more information visit: elishatelecom.com

Velox Consilium helps SMEs, founders, executives, and growing organisations transform how they work, innovate with confidence, and build the capabilities needed for sustainable success. We support businesses with digital transformation, AI implementation, data and analytics, service improvement, business analysis, leadership development, coaching, workshops, business stress testing, and strategic consultancy.

Our focus is practical transformation. We help you modernise operations, unlock value from data, improve decision-making, strengthen leadership capability, and identify where technology and innovation can create measurable business impact.

This is not generic advice. We work with you to understand your business goals, assess opportunities for

Velox Consilium Summer Offer

15% Off All Services

Growth demands more than ambition. It requires the right strategy, technology, leadership, and execution.

improvement, and design practical actions that support growth, efficiency, resilience, and long-term value.

For a limited time, Velox Consilium is offering Chamber of Commerce Members 15% Off Velox Consilium Services.

This offer applies across our full range of consultancy, coaching, training, analytics, AI, leadership, and transformation services.

Whether your organisation needs a focused digital innovation workshop, a data analytics engagement, a leadership development programme, or broader business transformation support, Velox Consilium gives you access to expert guidance at a reduced rate. From improving efficiency and adopting technology more effectively, to strengthening leadership capability, unlocking value from data, and preparing your business for its next stage

of growth, we help you move forward with confidence, clarity, and measurable impact.

To take advantage of the offer, visit our website, explore our services, and book directly online using DISCOUNT CODE CofC15 at: www.velox-consilium.com

Alternatively, book a free initial consultation with us here: www.velox-consilium.com/?page_id=470

When completing the booking form, simply mention that you are a Chamber of Commerce member and would like to use the CofC15 discount.

This is a great opportunity to access practical, expert support at a reduced rate and take the next step towards stronger performance, smarter technology use, and sustainable business growth.

Velox Consilium — business transformation, digital innovation, sustainable growth

How technology shapes society

We can’t disregard the attractions of AI, particularly within a legal profession deeply affected by overwork, burnout, and everincreasing administration to stay within regulatory guidelines.

AI is ‘reshaping the future of legal practice’1, and its impact is clear – so why wouldn’t anyone frustrated by the law’s archaic ways take advantage of any help they can get?

What do we mean by AI?

When we refer to AI, we usually mean large language models (LLMs); but AI encompasses products from auto-suggest completing an email to programmes used by scientists to assist their research, to LLMs that can summarise, generate and predict content. To say that all AI is ‘bad’ would be as shortsighted as unquestioningly embracing it.

Why AI isn’t a substitute for experienced lawyers

The legal profession, like all specialised practices, demands years of training and experience for a reason. People rarely like lawyers, but they do trust the advice we give, because it’s based on an established system, human connection and a wealth of individual and team experience.

General-use AI cannot be fit for purpose within the scope of any professional work by definition, because it is trained on the entirety of the internet’s available information – both correct and dangerously false – and the providers do not have

Gabriela Alexandru is a solicitor in the Corporate Team at Whitehead Monckton, with a strong interest in, the interplay between law and culture, and how the legal profession ought to support the community it serves.

She discusses how the increasingly contentious topic of AI use hasn’t just impacted most areas of professional life but has made a home in its heart.

to adhere to the same standards expected of most professionals. Specifically-trained AI has bridged that gap for many areas of business, but the very need for purpose-built AI highlights the value of human input when you are seeking important advice, have a problem or need to make a decision which could impact your future.

AI can process information much faster than humans, but it does not (and cannot) reason, assign value or make nuanced decisions. You may have heard of AI deleting a firm’s entire database2 or innumerable cases of AI hallucinations3 including in court4 5, but it is important to understand that, despite the unwelcome outcomes, the AI was acting according to its programming.

AI can only do what you ask of it, and even then, only within pre-existing architectural limitations. It can provide the appearance of professional knowledge and confident expertise, creating the risk that anyone who doesn’t know the area extremely well could believe it, but lacks the substance to back it up.

The Law Society has warned against blind reliance on AI6, and the SRA has issued guidance on using AI7. Undoubtedly, other regulators have or will follow8 9

The value of human legal expertise

This is where humans come in. As any experienced professional will tell you, an expert in their field is someone who not only

For tailored support with your new venture or high-stakes transaction, contact our very human team. 01622 698000 • enquiries@wmlaw.uk

1 https://www.lawsociety.org.uk/topics/ai-and-lawtech/partner-content/how-ai-is-reshaping-thefuture-of-legal-practice

2 https://www.theguardian.com/technology/2026/apr/29/claude-ai-deletes-firm-database

3 https://www.newscientist.com/article/2479545-ai-hallucinations-are-getting-worse-and-theyrehere-to-stay/

4 https://thebarristergroup.co.uk/blog/responding-to-ai-hallucinations-in-uk-jurisprudence

has knowledge but can apply it in practice. Realistically, some level of AI use is unavoidable in today’s world, but by treating it as one tool of many, we protect not only ourselves but our clients. Even the least personable professional can be better equipped to determine whether their client understands the options available to them, assess at-risk clients and their particular needs, and adapt their advice or services in line with the inevitable changes that occur during the life of a project.

Not least, people usually know when AI imitates compassion and understanding. We are a social species, already disconnected from each other by the nature of today’s world. The human touch is the only reliable way to build any relationship worth having between us, our colleagues and our clients.

To paraphrase Thomson Reuters10, GenAI issues are pervasive, but better lawyering is the cure –and that applies to your area of expertise as well. Whatever service we provide, our clients deserve the effort it takes to properly consider their own unique situation and work with them to provide for their needs.

Whitehead Monckton’s Corporate Team takes pride in offering a comprehensive range of city-grade legal advice, combined with a dedication to finding practical solutions specific to each client’s needs, and a focus on results without compromising values.

5 https://www.theguardian.com/technology/2026/apr/22/ai-hallucinations-found-in-high-profilewall-street-law-firm-filing

6 https://www.lawsociety.org.uk/topics/ai-and-lawtech/generative-ai-the-essentials

7 https://www.sra.org.uk/solicitors/resources/innovate/compliance-tips-for-solicitors/

8 https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/artificial-intelligence/

9 https://www.fca.org.uk/firms/innovation/ai-approach

10 https://www.thomsonreuters.com/en-us/posts/technology/genai-hallucinations

AI in Business: It’s time to stop panicking and start applying

There’s a lot of noise around AI, perhaps even panic. But AI isn’t new, is it? We have been using it for decades, in fact, since about 1956; and yes, that annoying Microsoft Word paperclip counts! What has changed though is the scale, speed, sophistication and accessibility of the tools.

AI was recently described as “the Industrial Revolution for white-collar workers”, but that doesn’t mean AI is here to replace everyone’s job. What it is doing is helping businesses to improve efficiency, streamline processes, deliver better client experiences and win more business; but only when adopted strategically.

Start with goals, not technology

The biggest mistake businesses make is to start with the tool rather than the outcome. AI is not your strategy; it’s the engine that powers it. Before even considering platforms or prompts, take a step back, look at your business objectives and marketing strategy, and ask: what are we trying to achieve?

• Idea generation and content creation

• Reduced admin and operational drag

• More qualified leads

• Better client experience

• Stronger marketing ROI

Get clear on the objectives and the required outcome, and AI can become a way to get there efficiently, rather than a shiny, time-wasting distraction.

Choose tools that fit your business – not the other way around

Some AI agents specialise in content generation, others in data analysis, workflow automation or optimisation. Each business has its unique needs for accuracy, confidentiality, compliance and brand consistency. Therefore, start with tools designed for these areas; not every “AI solution” is actually a solution. Add to this the correct usage of AI, where many tools are built around requirements such as suitable prompting or guardrails, the understanding of the way the Large Language Models (LLM) work, the appreciation of potential bias, hallucinations and cross-referencing.

Integration led by strategy

AI needs to integrate with your existing systems, processes and objectives, that all starts with your marketing strategy.

It requires clear output, governance, defined responsibilities and a considered implementation plan. Bolting on AI as an afterthought rarely produces meaningful results, whereas firms that embed it into their workflows see real gains and business growth.

Just because you can doesn’t mean you should

Random experimentation leads to inconsistent output, confused messaging and wasted time. Success begins with strategy.

The first step is always a review of your business objectives:

• What are you trying to achieve?

• What results are you getting now?

• Where are the gaps?

If you’re struggling with operational inefficiencies, data management, inconsistent marketing or client demand, AI can help – but only when aligned to a clear plan.

Good inputs = good outputs

The old “rubbish in, rubbish out” rule has never been more relevant. The best place to start is your marketing strategy to clarify:

• What you sell

• Where you sell

• When you sell

• Who you sell to

• How you sell to them

This ensures your AI prompts have the right role, task, context, constraints and output. Without this foundation, even the best tools will deliver mediocre results.

Think improvement, not disruption

Despite the headlines, AI won’t transform most businesses overnight. It will help deliver your existing strategy more efficiently, intelligently and consistently for better results, whilst freeing your team to focus on higher-value work: insight, relationships and strategic thinking.

People still buy people

The human element remains irreplaceable; empathy, judgement and nuance are what build trust. AI can support client service through chatbots, virtual assistants and personalised content, but it can’t replace the relationships that underpin your business. Used well, AI enhances accessibility and responsiveness while keeping the human touch central.

Don’t forget data security and ethics

When handling sensitive information, any AI tool you use must meet strict standards around data storage, processing and protection.

Understanding where your data goes (and who can access it) is essential for maintaining compliance and client trust.

AI won’t replace your expertise - but it will shape your competitiveness

The real question isn’t whether you should use AI – it’s whether you’re doing it strategically or reactively.

Firms that embrace AI with clarity and purpose will move faster, grow and stay ahead. Those who panic, resist or dabble without strategy and direction risk being left behind.

The Marketing Associates is an award-winning marketing consultancy providing transformative B2B marketing strategy, specialising in legal, financial and manufacturing.

Tabitha Beasley

The Marketing Associates Ltd

Helping Kent businesses reduce Microsoft 365 costs while strengthening security

At Sota, we’re confident that we can either reduce your current Microsoft 365 licensing costs or, at a minimum, match them, whilst materially improving the security and governance of your environment.

Microsoft 365 is now a core part of the modern IT estate and one of the most common entry points for cyber risk. Whilst the platform includes a wide range of security capabilities, it’s not secure by default. Many of the most important controls require careful configuration and ongoing management to remain effective.

We frequently encounter environments where key protections are either inconsistently applied or have drifted over time. Common examples include multi-factor authentication not fully enforced, overly permissive conditional access policies, legacy authentication still enabled, and privileged accounts lacking appropriate control or visibility. These issues are rarely the result of negligence but the outcome of a platform that evolves quickly without continuous oversight.

For example: As part of a recent review of a mid-sized professional services organisation, we identified that, although advanced Microsoft 365 licensing was in place, several core security controls were either not configured correctly or had been altered over time. By addressing these gaps and optimising their licensing model, the organisation was able to reduce cost while significantly improving its overall security posture.

At Sota, we support organisations across the UK and internationally to bring greater clarity, control and accountability. Our approach ensures customers are not only correctly licensed, but that their environments are actively governed, monitored and aligned to best practice on an ongoing basis.

Complimentary Microsoft 365 Review & Benchmarking

We’re offering a complimentary review of your Microsoft 365 environment, designed to provide a clear, independent view of both cost and security posture.

This includes:

• Benchmarking your current licensing against the market

• Identifying potential cost savings and optimisation opportunities

• A high-level review of your security configuration and controls

• Insight into areas of risk, including possible policy drift and gaps in monitoring

The process is straightforward, non-intrusive and requires minimal input from your team. There is no obligation to change provider. If you’re satisfied with your current arrangement, you’re free to continue as you are, with the benefit of having gained an independent, objective view.

Ongoing governance, not just setup

Where many providers focus primarily on licensing and initial configuration, we place equal emphasis on the ongoing management of your Microsoft 365 tenancy.

As part of our service, environments are continuously monitored for configuration changes, security drift and policy deviations, with clear visibility of what has changed, when and why. This ensures that standards are maintained over time and that potential issues are identified and addressed before they become risks.

Customers also benefit from regular reporting and oversight, providing assurance that their environment remains aligned to best practice as both Microsoft’s platform and the threat landscape continue to evolve.

Why Sota

Sota is one of the UK’s leading independent managed IT and cyber security providers, with nearly 40 years of experience supporting mid-market organisations.

We have recently been featured twice in The Independent as part of its Best of British Business campaign, currently the only technology services provider to have been included, reflecting our commitment to helping organisations strengthen their cyber security posture in a practical and commercially balanced way.

We operate a true 24×7 UK-based service desk and manage our own infrastructure, including two data centres, core network, our proprietary private cloud platform and a dedicated in-house Security Operations Centre (SOC). This level of operational control enables us to deliver consistent, accountable service and long-term outcomes for our customers. Our services span support, cloud, cyber security, digital infrastructure, modern workplace and AI-as-a-Service, allowing us to take a holistic view of our customers’ environments.

Sota is accredited to ISO 27001, ISO 9001 and ISO 14001 standards, underpinning our commitment to security, quality and sustainability.

Collaboration that works: strengthening provider voice through purposeful engagement

When employers, providers and partners collaborate well, skills planning works. When they do not, workforce challenges deepen. Nowhere is this more evident than in adult social care; a sector facing persistent workforce pressures and rapidly changing demand.

It is for this reason that the Kent & Medway Local Skills Improvement Plan (LSIP), led by Kent Invicta Chamber of Commerce (KICC) as the Employer Representative Body, was delighted to be consulted by Skills for Care during the development of its new suite of Practical approaches toolkits. These resources showcase

proven, real world engagement models already delivering impact across England. The newly published toolkits highlight KICC’s approach to sector specific engagement through the LSIP, demonstrating how structured collaboration can give employers a clear and consistent voice in shaping local workforce priorities.

Moving from consultation to collaboration

Unlike traditional, high level case studies, the Practical approaches toolkits focus on the detail that matters: how successful engagement models are designed, implemented and sustained over time. The aim is simple; to help other areas replicate approaches that genuinely work.

In Kent and Medway, KICC’s role as a trusted convenor has enabled closer collaboration between adult social care providers, educators and system partners. By creating safe, purposeful spaces for discussion, KICC has

supported more open dialogue and stronger relationships, ensuring workforce planning is informed by the lived reality of the sector.

Rob Hargreaves, Central Engagement Lead at Skills for Care, explains:“We wanted to shine a light on what KICC has achieved because they’ve demonstrated how practical, thoughtful engagement can make a tangible difference. Their approach makes it easier for providers to contribute and helps ensure the insight gathered truly reflects the realities of the sector.”

Removing barriers, building trust

A defining feature of the model is its focus on participation. Adult social care providers often face intense time pressures, making engagement difficult. Through the LSIP, KICC addressed this by working through trusted networks, using familiar formats and providing protected discussion time — removing barriers and encouraging honest, constructive conversations.

Camilla Maurice, LSIP Project Manager at Kent Invicta Chamber of Commerce, reflects: “Meaningful engagement doesn’t happen by accident. It requires trust, clarity and a genuine commitment to listening to employers. By creating focused, sector specific opportunities for dialogue, we’ve built strong relationships and ensured providers can see how their insight is shaping decisions, not just being collected.”

The toolkits highlight the value of structured roundtables, provider only sessions and targeted outreach; approaches that build confidence, improve representation and strengthen collaboration across the local system.

Why consistency matters

One of the most impactful aspects of the Kent and Medway approach has been sustained collaboration over time, allowing relationships, and confidence, to develop.

Pia Rathje Burton, Locality Manager (London and South East) at Skills for Care, who has worked closely with the Kent & Medway LSIP over the past two years, said: “What’s been particularly powerful is the consistency of engagement and the strength of partnership working. KICC has created an environment where providers feel listened to and valued, and where their insight is clearly influencing local skills discussions. That level of trust doesn’t come overnight, it comes from ongoing, purposeful collaboration.”

For employers, the lesson is clear. Effective engagement is rarely about scale or complexity. Instead, it is about creating the right conditions for collaboration — respecting people’s time and clearly demonstrating how their input will be used.

As Rob Hargreaves notes: “This isn’t about large scale reform. It’s about consistent, well designed engagement that captures insight which can be acted on. It’s a sensible, achievable model that others could adapt.”

What this means for businesses and partners

Early users have described the toolkits as clear, practical and highly relevant. Their straightforward structure and real world examples make them accessible to employer bodies, providers, local authorities and education partners alike.

What businesses can do next

Adult social care providers, employers and partners are encouraged to explore the Skills for Care Practical approaches toolkits to learn more about effective engagement models and workforce solutions that can be adapted locally.

Businesses across Kent and Medway can also engage directly with the Kent & Medway LSIP team, led by KICC, to share insight, highlight workforce challenges and help shape skills priorities that reflect real employer and workforce need.

Partner with the University of Greenwich

At the University of Greenwich, we collaborate with businesses, industries and communities to tackle real-world challenges and deliver measurable impact, supporting local businesses to innovate, grow and create lasting social change.

Through purposeful collaboration that connects education, research and innovation, we help organisations strengthen their capabilities and futureproof their success.

As a partner, you can access:

⚫ World-leading academic expertise in science, design, engineering, construction and business.

⚫ An outstanding talent pool of over 4,000 students and recent graduates.

“ The apprenticeship programme helped us solve our skills shortage while building our future w orkforce. ”

www.gre.ac.uk/partnerships

www.lexnisservices.co.uk

Demand grows for branded clothing

As demand grows for reliable branded clothing suppliers, many businesses are looking beyond simple logo printing and focusing more on service, consistency and visibility across the whole ordering process.

The Embroidered & Printed Clothing Company, based in Kent, has continued to invest heavily in production capacity, technology and client systems to support organisations ranging from local businesses and schools through to national brands and large merchandise programmes.

Operating across two production facilities, the company specialises in screen printing, embroidery and direct to garment printing, producing everything from staff uniforms and workwear to event merchandise and promotional clothing.

Alongside production, EPCC also offers stock holding and fulfilment services, allowing businesses to store branded garments and distribute them as needed. This is particularly useful for companies with multiple staff, locations or ongoing uniform requirements, removing the need to manage stock internally.

Recent investment has focused not only on machinery, but also on improving transparency for customers. EPCC’s online client portal allows businesses to track orders in real time, approve artwork proofs digitally, view production updates and access delivery tracking in one place.

Managing Director Justin Baker said: “Businesses want more than just printed garments now. They want reliability, fast turnaround times and clear communication throughout the process. A lot of our recent investment has been around making ordering and managing branded clothing easier for clients.”

epcc.co.uk

W H Skinner is blending traditional craft with cutting-edge technology

W H Skinner is demonstrating how traditional manufacturing can evolve without losing its roots. By combining proven analogue machinery with cutting-edge digital technology, the company has built a model focused on efficiency, flexibility and cost-effectiveness across its operations.

At one end of the spectrum, the business continues to produce straightforward products such as standard cardboard boxes, which are reliable, repeatable and adaptable for customer specification. At the other, it tackles highly specialised work including impactresistant packaging, point-of-sale displays and even large-scale art installations. These more complex projects demand a far more advanced approach to both design and production.

A key shift has been in how ideas are developed. While some clients arrive with a clear brief, many are unsure of what’s possible or what solution best fits their needs. Traditionally, this meant producing physical samples or sharing photographs; often a time-consuming and costly process.

Today, W H Skinner is increasingly using AI to generate high-quality design visuals at an early stage. These images provide a strong starting point, allowing for rapid iteration and clearer communication, often

resolving concepts in just a few revisions. The company is also exploring AI’s potential in estimating, an area that has historically required significant manual input. While implementation will require careful setup and testing, the anticipated gains in speed and accuracy are substantial.

Importantly, staff have embraced these innovations. Rather than viewing technology as a threat, there is a shared recognition that it strengthens the company’s future in a competitive and fast-changing industry. www.whskinner.co.uk

Practical ways growing Kent Businesses can use AI to reduce complexity

As businesses grow, the systems that once supported them can begin to feel restrictive. Many organisations start out using entry level accounting platforms such as Xero, Sage or QuickBooks, which handle the basics well. Over time, however, higher transaction volumes, more customers and wider product ranges can introduce complexity that those tools are not always designed to manage.

Artificial intelligence is now being embedded into mainstream business software, offering growing organisations new ways to deal with this challenge. For small and mid sized businesses across Kent, the key is to focus on practical application rather than adopting AI for its own sake.

One effective starting point is data quality. AI relies on accurate, connected information, so businesses benefit from ensuring finance, sales, purchasing and inventory data sit within a single, well structured system. Integrated platforms such as Microsoft Dynamics 365 Business Central increasingly use AI to support forecasting, cash flow visibility and

exception reporting, but only when those foundations are in place.

Another useful step is to review repetitive processes that absorb time without adding insight. Automating routine tasks such as reconciliations, stock updates or standard reporting frees teams to focus on analysis and decision making. AI can also surface trends and anomalies that might otherwise be missed, allowing managers to act earlier.

Kent based Microsoft partner Tres Tria works with a range of organisations reviewing and modernising their business systems. “The most successful projects start with understanding where complexity is slowing decisions, rather than introducing technology for its own sake,” says a Tres Tria consultant.

As AI becomes a standard feature of business systems, organisations that invest in scalable platforms, and the expertise to use them well, are better placed to grow without adding unnecessary complexity.

www.trestria.co.uk

Healthcare that fits around people’s lives

KIMS Hospital is a private healthcare provider in Maidstone and part of a growing network of clinics across Kent, offering consultantled care in diagnostics, general surgery, cardiology and men and women’s health.

As more people look for quicker access to healthcare, there has been a noticeable shift towards family GP-led services and early diagnostics, particularly among working professionals balancing busy schedules.

Through its network, KIMS Hospital offers convenient appointments alongside rapid access to imaging and specialist consultations, helping patients move more quickly from initial concern to diagnosis.

Access is available through a number of routes, including GP referral, private medical insurance and self-funded referrals, where patients can take advantage of flexible monthly payment options on many services.

Jonathan Head, Hospital Director at KIMS Hospital, said: “We’re seeing more patients who want clarity earlier, whether that’s for peace of mind or to help them make more informed decisions about their health. Being able to access first class advice and diagnostics in a more joined-up way can make that process much simpler.”

The organisation’s network of community-based clinics across Kent is designed to support this, offering appointments closer to home or work and reducing the need for multiple referrals. This more integrated approach is becoming increasingly important as demand grows for healthcare that fits around people’s lives, with faster access, continuity, and clear next steps playing a key role in patient decision-making.

KIMS Hospital supports patients across Kent and the surrounding areas through its hospital site in Maidstone and its wider clinical network in Sevenoaks, Orpington and Royal Tunbridge Wells. kims.org.uk

Hunt for bears in Dartford on ellenor’s summer art trail

This summer, look out for bears in Dartford and Bluewater!

Inspired by the beloved classic We’re Going on a Bear Hunt, 30 beautifully decorated bears will form an exciting, free public art trail through the town’s streets, parks and open spaces; and around the malls and outdoor spaces at Bluewater.

The trail is raising money and awareness of ellenor’s hospice services across the borough. The bears have been designed and painted by local and national artists. There are 50 bear cubs – sculptures decorated by local schools and community groups – which will be found indoors, in museums, libraries and storefronts.

The trail opens on Friday 17th July and runs until mid-September, before an official celebration farewell weekend on September 26th/27th.

Supporting Service Personnel onto the Property Ladder

With Armed Forces Day in June, it’s a chance to recognise and thank the people behind the uniform - reflecting on practical ways we can support them in everyday life. For many service personnel, owning a home provides stability and something to return to after time spent away.

The Forces Help to Buy (FHTB) scheme has made that goal more achievable. Introduced in 2023, it allows eligible personnel to borrow up to 50% of their salary (with a maximum capped limit) interest free, helping with deposits and other home-buying costs.

Military life presents unique challenges. Deployments, overseas postings and unpredictable schedules can make the traditional conveyancing process more complex. This is where people and technology can make a real difference.

Fundraising for ellenor will come from donations – taken through QR codes on the bears and collection boxes.

On October 1st, an auction will give businesses, organisations and individuals, the opportunity to buy a bear and give it a permanent home. People are invited to follow the printed map or download it from the Bear Hunt app, and find the sculptures around Dartford and at Bluewater, in busy places and outside too. Bear hunt shops will also be open in Dartford and Bluewater for the duration of the trail to buy souvenirs.

The story’s famous mantra: “We can’t go over it, we can’t go under it… we’ve got to go through it!” - perfectly reflects ellenor’s mission. Just as the family in the story faces obstacles together, ellenor supports patients and their families after a life-limiting diagnosis. www.ellenor.org

At Bridger’s Law, we support Armed Forces clients through the Forces Help to Buy (FHTB) process every day. We understand military life, so we completely remove the need for in-person office visits. Using our secure electronic onboarding platform, you can upload documents and complete forms remotely. Our integrated electronic ID system manages ID verification and AML checks instantly and securely. Whether you are on deployment or stationed abroad, we keep you moving forward

We pride oursel for you, your fa

Shepherd Neame partners with Kent Crisps to launch new flavour

Britain’s oldest brewer, Shepherd Neame, has teamed up with fellow independent business Kent Crisps to launch new Beef Brisket & Stout Flavour crisps.

The hand-cooked crisp pairs the rich, savoury flavours of beef brisket with the roasted malt character of Shepherd Neame’s Iron Wharf Stout. The dark, rubytinted nitro stout (4% ABV), launched last April, takes its name from Faversham’s historic wharf, where thousands of vessels were once crafted and launched alongside the brewery.

Reflecting a shared commitment to provenance and local collaboration, the design for the new crisps also celebrate Kent’s maritime heritage, with HMS Cavalier - located at The Historic Dockyard Chatham – featured as the front-of-pack partner.

To mark the collaboration, an official launch event took place onboard HMS Gannet at The Historic Dockyard Chatham, attended by invited guests from across the food, drink and hospitality sectors, alongside several Naval veterans.

Shepherd Neame Chief Executive Jonathan Neame said: “At Shepherd Neame, we’re passionate about creating beers that reflect both our heritage and our spirit of innovation, so collaborating with Kent Crisps on this new flavour has been a natural fit. Iron Wharf Stout was inspired by Faversham’s shipbuilding past, and it’s been exciting to see its rich, roasted

character brought to life in a completely new way. This partnership is a great example of how local producers can come together to create something distinctive that celebrates the very best of Kent.”

It isn’t the first collaboration between the two Kentbased businesses, as more than a decade ago, they created a popular crisp flavour combining roast beef with Shepherd Neame’s award-winning Spitfire Amber Ale.

Kent Crisps Owner, Laura Bounds MBE, said: “We’re thrilled to be launching our new Beef Brisket & Stout Flavour crisps which represents months of hard work by the team and our partners. The launch marks one of our most significant and exciting partnerships to date. Our ethos has always been to champion the very best of Kent, from exceptional local producers to the county’s world-class visitor destinations and this launch brings all those elements together in a way that truly reflects our values – I couldn’t be prouder.”

The new addition is the eighth flavour in the Kent Crisps range - joining favourites such as Ashmore Cheese and Onion and Sea Salt & Vinegar with Biddenden Cider - and marks the brand’s first new product launch since 2021.

Produced using Red Tractor Assured British potatoes, the crisps are hand-cooked for premium quality and texture and are free from MSG and the top 14 allergens.

Richard Morsley, CEO of Chatham Historic Dockyard Trust, added: “This partnership is a true celebration of Kentish pride. By linking The Historic Dockyard Chatham with two of the county’s most respected producers, we are showcasing the very best of what Kent has to offer. We are delighted to see Medway’s maritime legacy celebrated in this way. We look forward to seeing the Dockyard represented on shelves across the country and welcoming crisp lovers to come and see the real HMS Cavalier for themselves.”

Beef Brisket & Stout Flavour crisps are available now in selected Shepherd Neame pubs.

www.shepherdneame,co.uk

Why being busy can hide financial problems in growing businesses

Office Assistants is an award-winning, family-run bookkeeping firm that has supported businesses across the South East for more than 20 years.

Managing Director Lynn Watson often sees a common pattern in growing businesses: they appear successful on the surface, with full diaries, steady work, and increasing turnover, yet financial pressure is building behind the scenes.

Being busy doesn’t always mean being profitable.

One of the main reasons is hidden margin erosion. Rising costs, inefficient processes, and under-priced work can gradually reduce profitability, even while revenue continues to grow.

Because the business feels active and productive, these issues often go unnoticed. By the time they are identified, the impact on cashflow and overall

AI in Marketing Analytics: Powerful, but only when used wisely

AI has transformed the way businesses approach marketing analytics, offering speed, scale and predictive capability that were once out of reach. But while the potential is huge, AI is not a magic wand, and without the right human oversight, it can just as easily mislead as it can optimise.

AI can introduce benefits of speed, scale and predictive power. But it also introduces risks around data quality, biases, transparency and over automation that can mislead decisions if not handled correctly by suitably skilled analysts, who can accurately uncover patterns in customer behaviour to generate predictions around churn, lifetime value, purchase probability and campaign performance.

Beware though - the quality of any insights depends entirely on the quality of the data and the expertise of the people interpreting it. Incomplete, biased or messy data will always produce flawed outputs, which could lead you in costly wrong directions. There is also a significant risk of misinterpretation of results based upon a lack of understanding of the data that has been used within AI tools – and without professional oversight, costly mistakes from following the wrong data in the wrong direction, could be a real risk.

financial health can already be significant. The key is understanding the difference between activity d profitability.

Regular financial visibility gives business owners a clearer picture of what is really happening behind the numbers. This includes tracking profit margins, reviewing costs, understanding cashflow, and regularly assessing how individual jobs, services or clients are performing.

With this level of insight, it becomes much easier to identify where margins are being squeezed and where adjustments are needed.

Lynn explains: “When you can clearly see how your business is performing, it becomes much easier to make confident decisions and plan ahead.”

www.officeassistants.org

AI should accelerate decision making, not replace it. The Insight House Behavioural Science Director Ed Pettipher, says: “We can help ensure your data is suitable for use and interpret the outputs to make sure your resource and campaign decisions will result in favourable ROI, build loyalty and long-term value in your customers.

“For organisations ready to embrace AI, the opportunity is significant, but so is the responsibility. The businesses seeing the greatest gains are those combining strong data foundations with human expertise and clear governance.”

Ed Pettipher insighthouse.co.uk

UK’s economic security at risk

The British Chambers of Commerce (BCC) is urging Government to prioritise the UK’s economic security, after 10 years of geopolitical shocks have repeatedly damaged growth.

Businesses in the UK have been left permanently bruised by the pandemic, Brexit, wars in Ukraine and the Middle East, supply chain chaos and US tariffs.

The BCC’s new report, Delivering Growth: Resilient Global Supply Chains, sets out urgent steps needed to secure vital manufacturing inputs and stop British competitiveness declining in an increasingly unstable world. It says the Prime Minister must take cross-government

responsibility for protecting the UK economy from external crises after years of neglect by successive governments.

Among the actions it is calling for are:

• The creation of a ‘trade bazooka’ to allow the UK to deter economic coercion, by responding decisively to hostile trade actions.

• Taking a robust approach to the EU’s Made In Europe agenda to guarantee the role of UK businesses in wider European supply chains.

• Making the UK’s national security a defining priority for the economy over the next decade and involving more British businesses in the defence sector.

The report argues that keeping the UK’s position as a major trading nation depends on secure access to key inputs such as energy, steel, semiconductors and growth minerals. Demand for some materials is set to rise massively over the next decade, and domestic production cannot meet future needs.

More than 75 per cent of UK manufacturing exports begin with imports, underlining how exposed businesses are to disruption in global supply chains. The UK is also a highly trade intensive economy, with imports and exports together accounting for over 60 per cent of GDP. But demand pressures are rising rapidly. By 2035, UK requirements for critical minerals are

forecast to increase sharply, driven by growth in electric vehicles, clean energy and advanced manufacturing. These include a rise of over 13,000 per cent in lithium demand and a 1,928 per cent increase for copper.

New steel quotas and duties are also due in July 2026, alongside global steel overproduction estimated at 640–680 million tonnes, threatening cost pressures for manufacturers and construction firms.

Meanwhile ongoing disruption – from wars and tariffs to industrial subsidies and economic coercion – is becoming the norm rather than the exception.

The BCC is calling for the creation of a new Economic Security Cabinet Committee chaired by the Prime Minister to coordinate policy making across government on issues from tariffs to critical imports.

Without these smarter tools, deeper international partnerships and clearer leadership from the centre, the UK risks falling behind competitors who are moving faster to protect their supply chains.

Shevaun Haviland, Director General of the British Chambers of Commerce, said: “Over the past decade, British businesses have weathered some of the toughest economic shocks we’ve faced in the past 100 years. Through sheer resilience and ingenuity, they have kept trading in an increasingly unpredictable global environment.

“But it’s clear that this is not enough. The UK’s inadequate economic security has become a drag on growth, competitiveness and national strength; yet it is still not given the focus and urgency it demands.

“The wars in Ukraine and Iran have demonstrated how supply chains can be disrupted overnight.

Over the past decade, British businesses have weathered some of the toughest economic shocks we’ve faced in the past 100 years. Through sheer resilience and ingenuity, they have kept trading in an increasingly unpredictable global environment. ❜❜

We now live in a world where trade interests may be weaponised, and where failing to secure key raw materials means failing to grow.

“The UK’s defence industry must also be made a priority. The Russian threat on our doorstep is not going to suddenly fade and the US now has other priorities. By improving our national security, we bolster our economic security as well, but those benefits must be felt more widely by our smaller firms.

“This report sets out practical, achievable steps to protect the foundations of our economy – from steel and semiconductors to defence and clean energy.

“The message from business is clear: delay is a luxury the UK can’t afford. The Prime Minister must act now, match the pace of our competitors, and put economic security at the heart of our national growth strategy.”

Exports remain flat as economy grows

February was a strong month for imports but a weak month for exports, according to the latest trade data released by the Office for National Statistics (ONS).

Goods exports fell by 2.6% in volume terms in February 2026 with a similar fall to both the EU and the Rest of the World. Goods exports to the US continued to fluctuate with a rebound of 11.3% in exports values in February, led by the machinery and transport sectors. Goods exports to the US remain below levels prior to the 2024 Presidential election.

Services exports returned to a higher growth path in February with a 0.23%

month on month increase in volume terms, but this may have been more attributable to domestic factors rather than higher global demand.

Goods imports rose by 3.9% in volume terms in February, with a 1.5% rise in EU imports in goods, and a 6.4% rise in imports from the rest of the world. Good imports from the US fell by 8.2% in February. Overall machinery and car imports rose by £0.8 billion alone month on month, led by an expansion in Chinse electric vehicle imports.

William Bain, Head of Trade Policy at the British Chambers of Commerce, said: “February was a

weak month for UK exports, even before the outbreak of conflict in the Middle East. The one high point was increased goods sales to the US, but this was offset by falls in goods exports to the EU and the rest of the world. Services exports also experienced subdued volume growth amid uncertain global demand.

“By contrast, February was a strong month for imports, with services imports up by 0.7% in volume and goods by 3.9%. Strong growth in imports of Chinese electric cars, by £0.8 billion in February, was a noticeable feature of the data.

“Given the challenges faced in both supply chains and exports demand, twin track approaches are needed in response. Government must secure the supply of key growth materials and critical goods for the UK economy, particularly in those sectors impacted by the Iran War.

“It must also expand the routes to overseas markets for UK goods and services through full leverage of existing and forthcoming free trade agreements. That means working with business to identify opportunities in key partner countries. Government should also move quickly on a new economic security approach here at home.”

Are you feeling low, anxious or stressed?

At NHS Talking Therapies in Kent and Medway, we offer free, confidential support for people experiencing common mental health difficulties such as stress, anxiety and depression. Our service is designed to be flexible, with a range of options to help you access support in a way that works for you.

One option is our webinars - live, online sessions led by two therapists via Microsoft Teams. These relaxed, informal workshops run over five weekly sessions and focus on practical techniques to help manage common mental health challenges. Sessions can be accessed at a time that suits you, with morning, afternoon and evening options available.

Everything is confidential, and while there’s no pressure to take part, you can share your thoughts anonymously, helping you feel supported and reassured that you’re not alone.

We also offer supported online therapy, a flexible digital option that allows you to work through practical techniques at your own pace using a secure online platform. A range of tailored programmes are available, including support for anxiety, depression and panic.

You’ll receive regular support from a trained practitioner to help keep you on track, and the programmes can be accessed anytime on your phone, tablet or computer. kmtalkingtherapies.co.uk

Kent and Medway Talking Therapies

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24-7 Employment Services appoints new CEO to drive next phase of growth

24-7 Employment Services, recruitment firm specialising in FMCG and industrial sectors, has announced the appointment of Danielle Cassidy FIRP CertRP as its new Chief Executive Officer.

Danielle brings over 26 years of experience within the recruitment industry, having held senior roles across both independent agencies and large-scale corporate organisations with turnovers exceeding £90 million. In her new role, she will lead the company’s strategic direction, focusing on sustainable growth, innovation and building on the strong foundations already in place.

This appointment comes at an exciting time for the business, which has seen consistent performance and steady growth in recent years. As a Gravesend-based employer of over 300 local people, the news marks a positive step not only for the company but for the wider Kent community.

CEO Danielle Cassidy said: “I’m excited to join 24-7 Employment Services at such an important stage in its journey. There is a strong foundation here, and I’m looking forward to building on that success and driving the next phase of growth.

“I’m particularly passionate about working closely with local businesses and the community to help create opportunities and support economic growth, especially at a time when many

people and organisations are facing real challenges.”

24-7 ES Founder said: “Danielle is the ideal person to lead the business forward. Her experience within our sector, combined with her strong understanding of the Kent employment market, aligns perfectly with our ambitions for the future.

“We have wanted to bring Danielle into the business for some time, and I’m delighted that we are now working together.”

Under Danielle’s leadership, the company aims to expand into new markets while also strengthening its training and development programmes, supporting individuals looking to build a career in recruitment – an area Danielle is particularly passionate about.

www.247es.co.uk

I’m excited to join 24-7 Employment Services at such an important stage in its journey. There is a strong foundation here, and I’m looking forward to building on that success and driving the next phase of growth. ❜❜

Stop wasting time on project status meetings

Try these 7 Async communication hacks from Francis Anyacho, of Baremoi Consultants.

Lengthy status meetings are often the biggest drain on a project’s momentum. While visibility is crucial for leadership, gathering a team just to read reports aloud is rarely the best use of time. Forwardthinking organisations are now shifting toward asynchronous (async) communication to protect deep work and speed up decisionmaking.

Effective project leadership isn’t about how many meetings you attend, but how clearly information flows. Moving to async updates allows teams to stay aligned without the constant interruptions that derail complex delivery.

To reclaim your schedule, try these seven practical async hacks:

· Video Updates: Replace a 30-minute meeting with a 3-minute video recording of the project dashboard.

· Response Deadlines: Instead of “thoughts?”, use “please review by Tuesday, 4pm” to eliminate guesswork.

Update Batching: Set 2–3 dedicated windows daily for communication rather than responding to notifications instantly.

Context Front-loading: Provide all necessary documents and background in the first message to avoid back-and-forth.

· Live Dashboards: Use professional project management tools so status is always visible without needing a verbal update.

· Standardised Templates: Use consistent reporting formats to make scanning for risks faster for the C-suite.

· Centralised Channels: Keep project discussions in dedicated threads, making it easy to catch up on progress anytime.

By adopting these methods, leadership teams can ensure project visibility remains high while freeing up hours for high-impact decisions. It’s about working smarter, not longer.

COMING SOON NEW PERMANENTS DIVISION

Every month we bring you a mix of information sessions, networking events, and training sessions with some of the top local business professionals from an array of different industries. Each event is designed to offer invaluable up-to-date information tailored to our attendees’ wants and needs, as well as networking opportunities to help you grow your business.

With a mix of events held online and face-to-face across Kent, you’re sure to find the right one for you.

National Living Wage and Youth Unemployment Online Roundtable

Member’s Only – Speed Networking

National Living Wage and Youth Unemployment Online Roundtable

Thursday 9th April 2026

Friday 12th June 2026

Tudor Park Marriott Hotel Maidstone

Online via Zoom

10:30am - 12:30pm

10:30am - 12:00pm

Members Only: Free to Attend

Members: Free to Attend | Non-Members: Free to Attend

Are you prepared to meet more members in one morning than you typically would in a month?

This event will gather real world insight from employers on the impact of the National Living Wage, with a particular focus on employing young people aged 21 and under.

Join us for the first Members-Only event for 2026 for a focused and engaging networking experience.

With recent changes to minimum wage levels and a government consultation currently open, this session gives businesses the opportunity to share honest, practical experiences and help ensure local employer voices are represented.

This is a listening and evidence gathering session rather than a briefing or training event.

During the session, you’ll rotate through short, structured conversations, giving every attendee the opportunity to introduce themselves, exchange ideas, and build meaningful business relationships with no awkward gaps and no missed opportunities.

Member’s Only Tour of Hornby Hobbies

National Grid Online Roundtable

Thursday 9th April 2026

Thursday 18th June 2026

Online via Zoom

Thursday 18th June 2026

The WonderWorks by Hornby Hobbies, Margate

10:30am - 11:30am

The WonderWorks by Hornby Hobbies, Margate

10:30am - 12:30pm

Members: Free to Attend | Non-Members: Free to Attend

Members Only: Free to Attend

Join us for an exclusive members‑only guided tour at Hornby Hobbies.

With International instability and the flourishing of high-energy usage technologies such as AI, to the recent high cost of energy for businesses and the community, it’s vital to make sure we have capacity to ensure a reliable, low-cost source of power for the country.

This is a rare opportunity to explore two of Hornby’s most celebrated attractions up close: the One:One Collection and WonderWorks.

In light of this, the National Grid are preparing the largest upgrade in recent history for the infrastructure of the grid itself.

We will be meeting in the WonderWorks cafe, where we will split up into two groups to then be taken on an informative guided tour. There may even be the opportunity to try out their Scalextric sets and admire their model train sets.

As part of this programme, Chamber Patrons, the National Grid, will be presenting about Kent’s local aspect of the grid upgrade.

Business Walks

Tuesday 16th June 2026, Discovery Park, Sandwich 10:30am - 12:00pm | Members: Free to Attend | Non-Members: £30.00 + VAT

It is well known that walking in nature can uplift your mental and physical well being.

With this in mind, why not come and join us for Business Walks and get ready to Connect, Collaborate and Support other business owners, professionals, and employees through walking and talking.

This informal event will give you an opportunity to promote your business and make invaluable connections with local businesses in Kent.

Chamber Connections

Thursday 4th June 2026, The Village Hotel, Maidstone

Tuesday 23rd June 2026, The Historic Dockyard Chatham

Thursday 2nd July 2026, West Malling Golf Club

Thursday 23rd July 2026, Frasers, Egerton

10:30am - 12:00pm | Members: Free to Attend | Non-Members: £30.00 + VAT

Join others for our very popular Chamber Connections networking event and receive a warm welcome from your Chamber representative on arrival, who will be on hand to help you meet new members of the business community.

This informal event will give you an opportunity to promote your business and make invaluable connections with local businesses in Kent.

Kent Construction Focus Group

Tuesday 2nd June 2026, voco The Clifton Folkestone

Tuesday 7th July 2026, The Village Hotel, Maidstone

Tuesday 4th August 2026, The Village Hotel, Maidstone 7:30am - 9:30am | Members (Ignite Plus): £22.50 + VAT

Tuesday 4th August 2026, The Village Hotel, Maidstone

7:30am - 9:30am | Members (Ignite Plus): £22.50 + VAT

Kent Construction Focus Group (KCFG) Tuesday 2nd June 2026 | 7:30am 9:30am voco The Clifton Folkestone

Chamber Connections

Thursday 4th June 2026 | 10:30am 12:00pm

The Village Hotel, Maidstone

Business Talks: Wine Tasting and Tour at Balfour Tuesday 9th June 2026 | 2:00pm 4:00pm Balfour Winery, Staplehurst

Business Bites:

Neurodiversity in the Modern Workplace

Thursday 11th June 2026 | 10:30am 11:00am Online via Zoom

National Living Wage and Youth Unemployment Online Roundtable

Friday 12th June 2026 | 10:30am 12:00pm Online via Zoom

Business Walks

Tuesday 16th June 2026 | 10:30am 12:00pm Discovery Park, Sandwich

Members Only: Tour of Hornby Hobbies Thursday 18th June 2026 | 10:30am 12:30pm Westwood Industrial Estate, Margate

Chamber Connections

Tuesday 23rd June 2026 | 10:30am 12:00pm

The Historic Dockyard Chatham

Kent AI Conference

Wednesday 24th June 2026 | 8:30am 5:00pm Mercure Maidstone Hotel

Virtual Business Networking

Tuesday 30th June 2026 | 10:30am 12:00pm Online via Zoom

Chamber Connections

Every month we bring you a mix of information sessions, networking some of the top local business professionals from an array of invaluable up-to-date information tailored to our attendee’s wants help you grow your business.

Thursday 2nd July 2026 | 10:30am 12:00pm West Malling Golf Club

With a mix of events held online and face to face across Kent,

The KCFG group is made up of companies in the Kent area within the construction sector, including architects, contractors, suppliers, land agents, and more. KCFG provides a one stop shop for access to local knowledge, expertise, and contacts within the land development and construction sector.

Kent Construction Focus Group

Kent Construction Focus Group (KCFG) Tuesday 7th July 2026 | 7:30am 9:30am The Village Hotel, Maidstone

Business Talks:

Tuesday 6th August 2024 | Tuesday 3rd September 2024

Escape Rooms at Donnington Manor Hotel

The Village Hotel, Maidstone | 7:30am - 9:30am KCFG Members: £22.50 + VAT | Non-Members: £32.50 + VAT

Tuesday 14th July 2026 | 10:30am 12:30pm Donnington Manor Hotel, Sevenoaks

During the morning, you will enjoy a full English breakfast.

Member’s Only

Summer BBQ at Macknade Food Village

Virtual Business Networking

Tuesday 20th June 2026 | Tuesday 28th July 2026

Online via Zoom | 10:30am - 12:00pm

Online via Zoom | 10:30am - 12:00pm Members: Free to Attend | Non-Members: £30.00 + VAT

Members: Free to Attend | Non-Members: £30.00 + VAT

Hosted by members of the KCFG committee, Cheryl Causebrook and Ella Brocklebank, we bring you KCFG

Thursday 16th July 2026 | 12:00pm 2:00pm Macknade, Faversham

Chamber Connections

The KCFG group consists of companies in the Kent area involved in construction, such as architects, surveyors, contractors, construction suppliers, and land agents etc.

Thursday 23rd July 2026 | 10:30am 12:00pm Frasers, Egerton

Virtual Business Networking

Tuesday 28th July 2026 | 10:30am 12:00pm Online via Zoom

Each event will be an eclectic mix of conversation topics as we interview our guest businesses and encourage questions from the attendees, making sure we bring you the networking event you want to be involved in.

KCFG provides a one-stop-shop for access to local knowledge, expertise, and contacts within the land development and construction sector.

Kent Manufacturing Focus Group (KMFG) Wednesday 29th July 2026 | 12:00pm 2:00pm Hempstead House, Sittingbourne

Conversations with our guest speaker will be followed by three breakout room sessions where attendees can delve deeper into this discussion or discuss their topic in more depth.

During the morning, you will enjoy a full English breakfast, followed by a presentation from our guest speakers.

Kent Construction Focus Group (KCFG) Tuesday 4th August 2026 | 7:30am 9:30am

The Village Hotel, Maidstone

200+ Exhibitors Networking Breakfast Gala Dinner Conference & Seminars

Meet the Buyer

will you meet at the Kent Construction EXPO 2026?

joining 2,000+ industry professionals from across the construction chain, including:

contractors, developers and construction leaders exploring new suppliers, partnerships, and project delivery solutions

Who will you meet at the Kent Construction EXPO 2026?

Architects, engineers, project managers and consultants shaping the future built environment through innovation and collaboration

Youʼll be joining 2,000+ industry professionals from across the construction supply chain, including:

Headline Sponsors and Event Partners include:

sector procurement and planning professionals looking to connect trusted regional providers and contractors

Main contractors, developers and construction leaders exploring new suppliers, partnerships, and project delivery solutions

Architects, engineers, project managers and consultants shaping the future of the built environment through innovation and collaboration

Specialist suppliers and service providers offering practical, proven solutions support live projects and upcoming tenders

Architects, engineers, project managers and consultants shaping the future of the built environment through innovation and collaboration

Public sector procurement and planning professionals looking to connect with trusted regional providers and contractors

you're looking to spark new business, stay ahead of the curve, or strengthen your professional network—this is where the South Eastʼs construction industry connects.

Specialist suppliers and service providers offering practical, provensolutions to support live projects and upcoming tenders

Specialist suppliers and service providers offering practical, proven solutions to support live projects and upcoming tenders

Miss: Meet the Buyer at Kent Construction EXPO

Whether you're looking to spark new business, stay ahead of the curve, or strengthen your professional network—this is where the South Eastʼs construction industry connects.

looking to expand your supply chain?

Donʼt Miss: Meet the Buyer at Kent Construction EXPO

Are you looking to expand your supply chain?

the Buyer event at Kent Construction EXPO offers a unique opportunity for construction developers and contractors to engage pre-matched suppliers that align with their specific needs.

The Meet the Buyer event at Kent Construction EXPO offers a unique opportunity for construction developers and contractors to engage with pre-matched suppliers that align with their specific needs.

are free for developers and contractors actively to expand their supply network.

Booths are free for developers and contractors actively seeking to expand their supply network.

your free buyer booth today – register for Free

Booths are free for developers and contractors actively seeking to expand their supply network.

Secure your free buyer booth today – register for Free

QR code or visit the website to register for FREE

Scan the QR code or visit the website to register for FREE

Mercure Maidstone Great Danes Hotel

From the opening keynote by Ashley Jeggo, AI Workforce SMB Sales Lead at Microsoft UKI, to a closing keynote from Georgie Barrat, Technology Journalist, Broadcaster & AI Speaker – this is a day designed to give business leaders genuine clarity on AI.

A packed programme of expert sessions covers the full breadth of AI in business – from strategy and governance to ﬁnance, marketing, workforce skills and real-world case studies.

The programme features speakers from organisations including Illuminate Learning, Canterbury Christ Church University, Pro Legal Group, FMS, AIConﬁdent, Indicator, Doncaster City Council, Thomson Snell and Passmore, Business Computer Solutions, and many more.

Keynote speakers

Ashley Jeggo AI Workforce SMB Sales Lead Microsoft UKI

Georgie Barrat Technology Journalist, Broadcaster & AI Speaker

A limited number of sponsorship, exhibition and partnership opportunities are also available. For more information visit KentAIConference.com.

Speakers include

Rich Martell Technology Entrepreneur & Investor, Rich Talks AI

Sarah McAreavey People Director, Reﬂect Digital

Matthew Barker Technical Director, Baxall Construction

Founder & Changemaker, T&S Consulting

Luke Quilter CEO, Sleeping Giant Media

Tarnia Gonzo

Ijlal Hassan Co-Founder, Emanations Ltd

Kent-Based Agricultural Charity provides Free Educational Day for over 2,500 Primary School Students

On Wednesday 6th May, more than 2,500 children from 53 primary schools across Kent attended Living Land at the Kent Showground. Run by registered charity, the Kent County Agricultural Society, Living Land provides a free day of education in food, farming and the environment for school groups in Years 3 & 4 and over the last 22 years, the event has now educated over 60,000 children!

This annual event offers primary school children an introduction to the topics of agriculture, horticulture and the countryside through hands-on activities, engaging displays and the chance to talk directly to experts from across the agricultural industry and rural community.

Joined by the Kent Federation of Young Farmers’ Clubs, children had the opportunity to meet a range of farm animals including sheep, pigs, goats, cows and alpacas, learning about how livestock are reared for food and animal-based products. The Animal Zone also saw dog displays and heavy horses, as well as a sheep shearing demonstrations and a performance from the much-loved Sheep Show, offering both education AND entertainment!

A visit to the Touch & Taste Zone saw exhibitors including Chambers, N2 Sweet Lab, Biddenden Vineyard and Plurenden Farm give children the opportunity to learn about local produce and take part in a range of activities such as smoothie making, fruit tasting and a poly tunnel containing strawberry plants kindly supported by Driscoll’s to explore.

The Moving Machinery display returned for Living Land 2026 and saw local agricultural contracting business Hope Contractors, put on a display of large agricultural machinery including tractors, a combine harvester and a crop sprayer to a delighted audience! Meanwhile, in the Discovery & Machinery Zone, visitors had the opportunity to marvel at agricultural machinery and learn about farming practices both old and new, with exhibitors including FGS Agri, WaterAid, Kent Wildlife Trust and Wonder Lab, to name just a few.

Nikki Dorkings, General Manager at the Kent County Agricultural Society reflected on the day, saying “We are delighted to have welcomed over 2,500 pupils and their teachers to the Kent Showground again this year! Living Land, now a cherished tradition in Kent, offers Year 3 and 4 classes an immersive opportunity to delve into the agricultural industry, discover the origins of their food, and explore rural traditions within their county.”

The one-day event is free for Kent-based primary schools, aiming to give children experiences within farming and the countryside, as well as educating them in where food comes from and the importance of preserving wildlife and the environment. Living Land is part of the Kent

Agricultural Society’s wider initiative to encourage education and development in farming.

Matthew Cullen, Society Chairman said: “This event highlights the importance of agricultural education and its impact on future generations. It inspires us to see so many young minds eagerly engaging with the wonders of our countryside. Living Land is just one part of the Kent County

Agricultural Society’s commitment to supporting education in agriculture and the next generation of our farming industry, a commitment which has led to the creation of our educational area at the Kent County Show, our Kent Rural Scholarship for those studying land-based subjects at degree-level and our ongoing support of the Kent Federation of Young Farmers’ Clubs.

“I also want to say a huge thank you to our kind sponsors, The Rochester Bridge Trust, as well as all the exhibitors and volunteers who so generously offer their time and resources to introduce thousands of young people to the rural world around them. Without this generous support, the event simply wouldn’t be possible.”

Having celebrated the event’s 20th anniversary in 2024, the organisers behind Living Land were delighted to catch up with a former visitor, Ashleigh Yates, who attended the event as a Year 4 student. Now studying for a degree in Agriculture with Animal Science at Harper Adams University with funding from KCAS’s Kent Rural Scholarship, Ashleigh told us “Living Land opened my eyes to the rural world around me and gave me the opportunity to get hands on with different aspects of agriculture. It kick-started my interest in the industry, a passion that has carried throughout the years and massively influenced where I am now, from joining young farmers and showing livestock at the Kent County Show to beginning my degree in agriculture and hopefully I can go on to massively contribute to the industry once I graduate”.

Ashleigh went on to say “I truly believe Living Land is a unique out-of-classroom experience that teaches young children the provenance of their food and could inspire our next generation of farmers!”.

Success stories such as Ashleigh’s highlight the lasting impact of an event like Living Land on both the young people it welcomes through it’s doors and on the future of the agricultural industry!

Ray Johnson, President, Kent Invicta Chamber, added: “It was a delight to attend the Living Land 2026 and learn some of the incredibly diverse activities within the Kent farming community. It was also a pleasure to see the students enjoying the event, some of which I’m sure will be involved within the sector for the future. The facilities at the showground are worth exploring from a business perspective especially the varied conference and meeting rooms facilities.”

Living Land 2027 will take place on Wednesday 5th May 2027 and invites for schools to attend will be sent out later this year. If you are a teacher and are interested in finding out more about attending this event or if you are a rural business owner and would be interested in exhibiting, please email phoebe@kcas.org.uk for more information.

County

BESPOKE Signage Solutions

From individual bespoke signs to complete corporate signage packages, we offer a professional service covering design, manufacture and installation, delivering practical, durable and visually effective solutions tailored to each client’s requirements. Working closely with contractors, architects, facilities managers and business owners, we have built a reputation for reliability, quality workmanship and attention to detail.

Products are manufactured in-house, allowing complete control over quality, consistency and finish from concept through to completion.

Window Vinyls

Shop Fascia

H. E. Services invests £15 million in Manitou telehandler fleet expansion

H. E. Services (Plant Hire) Ltd has announced a major investment in its fleet with the arrival of a wide range of new Manitou telehandlers, reinforcing its commitment to providing modern, reliable equipment to customers across the UK.

The £15 million order, placed with Glosrose Group, the main Manitou dealer in the South East, includes over 200 telehandlers ranging from 4m to 18m. This forms part of a two-year fleet renewal designed to enhance availability and ensure customers have access to the latest machinery. Deliveries are already underway, with new machines arriving across H. E. Services’ 11 depots nationwide, including key locations such as Strood, Liverpool, Cambridge and Cardiff. This expansion will enhance support for projects across the construction, civil engineering, infrastructure and utilities sectors throughout the UK. The new telehandlers will join an ever-growing fleet of over 3,500 items of plant, featuring machinery from some of the most respected manufacturers in the industry. All units are available for both short term and long term hire, ensuring customers have access to modern, reliable equipment when they need it.

Richard Stevens, Plant and Transport Manager at H. E. Services, said: “We are pleased to be investing further in our telehandler fleet with

this significant order from Manitou. This renewal ensures we continue to provide our customers with modern and reliable equipment across all of our depots. Working with Glosrose has allowed us to secure high quality machines that meet the demands of our customers across a wide range of sectors.”

Jack Hammell, Head of Sales & Service at Glosrose Group, added: “I’m thrilled to see the first batch of Manitou telehandlers delivered for

2026. H. E. Services and Glosrose have enjoyed a long standing partnership, one that remains as strong today as it has ever been, supported by the fantastic Manitou products we’re proud to supply. This month marks a special moment for Glosrose as we celebrate our 50th anniversary, and this delivery feels like a fitting birthday present for the whole team. A huge thank you to Hugh, Peter, and everyone at H. E. Services for your continued loyalty and support. Long may our partnership continue and grow.”

World’s first pilot facility converts non-recyclable waste plastic to aviation fuel

A major breakthrough in tackling both waste plastic and aviation emissions has been marked with the opening of the world’s first waste plastics to Sustainable Aviation Fuel (SAF) pilot facility.

Dedicated to converting hard-to-recycle waste plastics into SAF, the new Sustainability Innovation Centre is based at Discovery Park in Sandwich, Kent, and is operated by Clean Planet Technologies. The centre is set up to research and develop new technologies to deal with non-recyclable plastic waste, beginning with conversion into jet fuel.

The UK creates five million tonnes of waste plastics each year, 80 per cent of which cannot be recycled, such as carrier bags and food packaging film. Globally the world’s commercial aircraft consume

between seven and eight million barrels of jet fuel per day, equivalent to seven to eight percent of total global daily oil demand.

Dr Andrew Odjo, CEO at Clean Planet Technologies, said: “Our process first heats the waste plastic with a chemical reaction to turn it into a liquid, rather than burning it. This is then treated with our patented process to remove impurities and create SAF that meets stringent commercial aviation specifications.

“Every day, around 100,000 commercial flights operate globally while approximately 30,000 tonnes of plastic enters the ocean. That’s the equivalent of us dumping 2,000 garbage trucks full of plastic into the world’s oceans, rivers and lakes every single day. Our pilot facility will demonstrate this waste can be turned into a premium product with a quantifiable commercial demand, as well as reducing the lifecycle carbon footprint of the aviation industry. We monitor how much energy the process uses, and overall, it cuts the lifecycle greenhouse gas emissions by more than 70 per cent compared to traditional fossil jet fuel.

“With currently less than one per cent of global aviation fuel produced from sustainable sources, the scale of the environmental opportunity presented by our technology means the opening of our facility is an important step towards the UK’s ambition to support sustainable aviation.”

The pilot facility plays a critical role in bridging innovation and commercial development, integrating several stages into one single, controlled system optimised to transform hard-to-recycle plastics into SAF. It has been designed to support fuel and feedstock testing, validation and progression through the American Society for Testing and Materials (ASTM) qualification process, with financial support already in place from the Department for Transport-funded UK SAF Clearing House.

Dr. Katerina Garyfalou, COO at Clean Planet Technologies, added: “The Sustainability Innovation Centre is set up to demonstrate our patented waste-plastics-to-SAF process at pilot scale, supporting fuel testing, validation and progression.

“The important thing is that our pilot facility will support the growth of others, helping the UK to meet its SAF mandate. UK government policy to decarbonise aviation fuel states that two per cent of UK jet fuel demand must be SAF, increasing to 10 per cent in 2030 and 22 per cent in 2040.”

The fundamentals of the process (pyrolysis, purification, distillation and hydroprocessing) are all technologies which are currently used independently at commercial scale, meaning scaling up the process is not a challenge.

www.cleanplanet.com/technologies

From left to right (Peter Durey - Managing Director at H. E. Services, Hugh Edeleanu - Chairman at H. E. Services, Jake Butcher - CEO of Glosrose, Richard Stevens - Plant and Transport Manager at H. E. Services)

Welcome to our new members

24-7 Employment Services

Gravesend 01474 328693

247es.co.uk

Employment services recruitment agency

Alzheimer’s & Dementia Support Services (ADSS)

Gravesend 01474 533990

alz-dem.org

Independent charity who are dedicated to providing support to people affected by dementia

Bear & Mind Chefs

Ashford 07960 335983

bearnmind-catering.co.uk

Private chef, corporate hospitality, events

Beverage Genius

Maidstone 020 3582 6333 beveragegenius.co.uk

Providing commercial beverage and frozen dessert solutions across the UK, specializing in supplying, installing, and maintaining equipment like slush machines, coffee brewers, and soft-serve ice cream machines

Britannia Refined Metals Limited

Gravesend 01474 538298

glencore.com

One of the world’s largest globally diversified natural resource companies

British AI Consulting

London 07947 633222

britishaiconsulting.com

Helping businesses scale through proven systems, using AI where it drives real world results not just data

Claritas Solutions Ltd

Wetherby 0330 333 8830

claritas-solutions.co.uk

Innovative IT solutions with security at the heart of everything we do

Collier Pickard Ltd

Sevenoaks 01959 560410

collierpickard.co.uk

Consultancy-led CRM implementation across sales, marketing and service

Crosstek

Tonbridge 01732 617788

crosstek.co.uk

Business IT solutions and IT support services

Downton and Ali Associates

Dartford 020 3021 0075

downtonandali.co.uk

Financial Services

Elis Circular Services At Work

Fakenham 07522 795742

uk.elis.com

Providing a rental maintenance service for workwear, linen, mats, washroom facilities and industrial wipers for businesses across the UK

Home and Away Gaming

Bromley 07874 801436

homeandawaygaming.co.uk

Specialising in delivering unforgettable gaming experiences for events of all sizes, offering top-tier equipment, a variety of games, and personalised service to ensure your party is a hit

John Planck Ltd

Chatham 01634 823189

johnplanck.co.uk

Over 50 years working with leading architects, interior designers and professionals to specify, source and supply quality hardware and interior products for projects across Kent and the UK

LC International Ltd

South East 01634 867777

lcinternationalltd.com

Specialising in delivering equipment and providing expert demolition, quarrying and heavy industries across Kent, the South East and the UK

Lexnis Services

Maidstone 020 3355 7660

lexnisservices.co.uk

Security solutions, facilities management and maintainance

Making Miracles

Maidstone 01622 735230

makingmiracles.org.uk

A registered charity providing compassionate care and support for families coping with birth trauma and bereavement

Medash Signs Ltd

Ashford 01233 625383

medashsigns.com

Providing bespoke sign-making services throughout the UK

Enhance Protect Connect

Mini First Aid Mid Kent Ltd

Kent

07590 438784

midkent.minifirstaid.co.uk

Bitesize and affordable First Aid Training, from baby and child through to adult

MJB Travel Ltd

Kent 07901 343588

mjbtravelltd.com

Travel arranger, specialising in Europe and South Africa travel/holidays

NIO Group

Hassocks 01273 022088

niotraining.com

Accredited training for the fibre and utilities industries, helping individuals and companies stay compliant, skilled, and job-ready

Objective Collective

Rushden 07557 670236

theobjectivecollective.co.uk

Working with businesses that want to take control of their marketing and achieve real results without wasting time, money or energy on strategies that don’t work

Ontime Freight Ltd

Folkestone 07555 708982

site-7ixqxs2mc.godaddysites.com

Transport and logistics company

specialising in the movement of goods across domestic and international routes, providing reliable and time-sensitive freight solutions

Particology Ltd

Sandwich 01304 801622

particology.com

A contract research and development organisation providing integrated, end-to-end particle science and technology service

Paytrex Payment Solutions

Maidstone 020 3478 2199

paytrex.co.uk

Supporting global businesses and individuals obtain fair and transparent FX prices via our liquidity and technology network

RDBL Group

London/South East 01322 479000

rdbl.uk

Offering a variety of construction services

Rivals Social

Canterbury 01227 951644

rivalssocial.com

A tech-driven social gaming and entertainment venue

Sigillum Notary Public

Ashford 01233 531753

sigillum-notary.co.uk

Notarial services for individuals and companies. Notary Public in Ashford. Also serving Broadstairs, Margate and Kent

Sophie Brigden

Tunbridge Wells

07796 686906

sophiebrigden.com

Offering training consultancy to help organisations prevent stress in highpressure environments from turning into harm

Steve Marsh Design Ltd

Dover 01304 824824

stevemarshdesign.co.uk

Signage concepts for all businesses

Story22

Whitstable 07974 348695

story22.co.uk

Story-based marketing that’s proven to grow your business

Thackray Williams LLP (Bromley)

Bromley 020 8461 6170

thackraywilliams.com

Legal services

The CDR Collective

Faversham 07894 870490

thecdrcollective.co.uk

An independent recruitment consultancy specialising in permanent office roles

Vesta Cleaning Services

Sevenoaks 07900 075935

vestacleaningservices.co.uk

Commercial cleaning company

Wells Health

Tunbridge Wells 01892 740047

wells-health.co.uk

Offering private healthcare to patients across the South East

Tristan Lennox-Gentle

Branch Director

Everywhen

Tristan Lennox-Gentle is a Chartered Insurance Broker by trade, people-builder by instinct and spreadsheet whisperer by necessity. By day, he runs a £36m insurance branch; by night, he’s most likely in the garden, out running, or painting watercolours (badly, but enthusiastically). He’s travelled to 39 countries, believes culture beats strategy when no one’s watching, and is fuelled by good coffee, straight talking and the quiet satisfaction of building things that last.

Birketts celebrates three years in Sevenoaks

UK Top 50 law firm, Birketts, celebrates three years in Sevenoaks this month.

Having opened its South East office in 2023 following the firm’s merger with regional firm Batchelor’s, Birketts’ footprint in the region has grown significantly.

What was your first job and what was the pay packet?

Sainsbury’s as a trainee butcher. I earned £3.05 an hour, which for a 16-year-old was big money in the 1990s!

What do you always carry with you to work?

My laptop bag, also known as Pandora’s Box for the trinkets and baubles within!

It’s a Branch Director’s survival kit!

What is the biggest challenge facing your business?

The economic landscape – premiums are decreasing (good news for businesses, except mine!), clients are struggling and competition between brokers is fierce. Everyone is working harder to stay still.

If you were Prime Minister, what one thing would you change to help business?

Myself! Without appearing too political, we need a step change in how this country is governed and a change of leadership seems essential now.

What can you see from your office window?

The beautiful river Medway. Our branch runs adjacent to it.

If you could do another job what would it be?

Anything philanthropic. If I had financial freedom, I’d love to support other local charities and support organisations grow and succeed. A cliché, but true!

As a businessperson, what are your three main qualities?

A photographic memory, humour and humility. What was your biggest mistake in business?

Not committing to a career in insurance earlier. I spent much of my 20s working in retail roles and only when I turned 30, I discovered what commitment could achieve! What advice would you give to aspiring entrepreneurs?

It is better to measure twice and cut once, knowing that patience is better than haste. Who do you most admire in business?

My first proper manager from 2001, Norman Pinkerton. He taught me to be authentic and to always focus on people before results. Thanks Norm!

During the past year, the firm has added to its expertise through the appointment of leading Partners, including Helen Garner (Corporate), Nicola Gooch (Planning & Environmental), Stephen Horscroft (Private Client Advisory) and Salim Somjee (Corporate). This month Charlotte Sloan, was promoted to the firm’s Partnership, bringing the total of South East Partners to eight.

Charlotte Sloan leads the South East Employment Team and is part of the firm’s Education Sector Team. Having joined Birketts as a Legal Director in June 2023, Charlotte is highly experienced in advising businesses and organisations on a wide variety of contentious and non-contentious employment law scenarios. Her reputation as a leading lawyer in the South East region has led to regular participation as a speaker at events and panel discussions, as well as delivering training on topical employment law issues.

Kenward Trust appoints long standing supporter Jean Park as its first President

Kenward Trust is delighted to announce the appointment of Jean Park, one of the organisation’s longest serving and most devoted supporters, as the charity’s first President. Jean has been involved with Kenward for an extraordinary 55 years, making her contribution one of the most significant in the Trust’s history.

Jean’s relationship with Kenward began shortly after the charity’s founding. Initially, she volunteered covering many roles from curtain making to administration support. In 1985 Jean was formally employed and rose to Deputy Director. One of her major contributions was opening Kenward’s female only project in 1992. Her unwavering commitment,

determination and belief in the organisation’s mission have shaped its development across five decades. Her advocacy continues to this day; she remains an active voice for the people Kenward serves and a powerful ambassador for its work in addiction recovery, supported housing, and community rehabilitation.

Jean also played a pivotal role in encouraging Lord Brooke to become Kenward’s Patron, using her long-standing connection and influence to strengthen the charity’s public standing and support network.

Penny Williams, CEO of Kenward Trust, said: “Jean has been a cornerstone of Kenward Trust for over half a century. Her dedication, passion and deep belief in our mission have shaped who we are today. Appointing her as President is not only an honour but a heartfelt recognition of her extraordinary service.”

Simon Webster, Chair of Trustees, who supported the creation of this new honorary role, added: “Kenward’s success has been built on the quiet contribution of the many volunteers that Jean exemplifies. Her appointment as our President is a great way to honour her commitment. Jean, thank you for all that you do.”

The role of President has been established specifically to honour individuals whose lifetime dedication has transformed the charity’s impact.

Speaking about her appointment, Jean said she was deeply touched: “Kenward has been part of my life for so many years. I have seen lives changed, families rebuilt, and hope restored. It is an honour to continue serving an organisation that means so much to me.”

KenwardTrust.org.uk

Mercure Dartford Brands Hatch Hotel and Spa is now under new management

Starry Hospitality, a newly formed franchise with five hotels in its portfolio of varied brands in the UK, acquired the hotel two years ago.

Since then, there have been many changes, including investment in 25 new bedrooms, public areas and meeting space refurbishment, and this is expected to continue. The hotel has a new hotel

management team with many years of hotel experience, having worked for a number of large hotel organisations over the years.

The new team comprises General Manager Andrew Colley, Director of Sales Adrienne Reader, Meeting and Events Executive Rebecca Hammond, Operations Manager Nathan Willett and Maintenance Manager Pete Pryor.

Front row L-R: Helen Garner, Vanda James, Matthew Miles Back row L-R: Charlotte Sloan, Stephen Horscroft, Sarah Hickey, Salim Somjee, Nicola Gooch

The Rose Rooms Beauty

Welcome to your local beauty and well-being hub, bringing you a huge range of treatments all under one roof.

With 10 years of experience in the industry, our range of beauty treatments includes nails, lashes, and waxing.

We only use high-quality products to ensure that you receive the best results. Our standards are high, and we make it our mission to ensure that every client walks away feeling happy and satisfied with their experience.

In addition to our treatments, we also offer retail products and aftercare treatments to help you maintain that salon-fresh look at home. Our friendly and welcoming environment is designed to make you feel relaxed and comfortable from the moment you step through our doors.

Following on from the beauty treatments, we also offer a range a pamper and wellness treatments including massage, facials, Japanese head spa, aromatherapy, physiotherapy, Reiki and crystal healing. Plus occasion hair and make up, spray tans, semi-permanent make up, fine line tattoos and laser hair removal.