Digital landscape moves fast and so do the risks –but help is at hand with iMicro

From early beginnings in tech to leading a trusted, award-winning Managed IT services company, Dan Campbell, Director of iMicro, shares his story.

Dan has always loved computers and would describe himself as an “IT Enthusiast”.

“My mother bought my first computer when I was just six years old,” he says.

“It was a Commodore 64. I can still remember bringing it home, looking at the box and wondering in awe at what it could do. Not just a games machine, I spent many an hour learning the built in ‘basic’ programming language.”

As computers became more sophisticated, Dan’s “obsession for all things IT” grew. Any free time he had was spent either using a computer or learning about them – and as a teenager in the early 1990s, he built his first PC.

“A career in IT was a natural progression” he says. He began his professional journey as an IT Technician within the NHS and went on to ultimately serve as IT Director. During that time, he was responsible for overseeing IT infrastructure and support across every GP surgery in Kent and Medway.

Meanwhile, Dan also co-founded iMicro with a colleague back in 2006, initially as a small IT repair business.

“We saw a gap in the market to provide reliable, friendly and proactive IT support to third sector healthcare providers,” he explains.

“Over the past two decades, iMicro grew organically through reputation and results. Today, we’re a Managed IT Services Provider (MSP) supporting organisations across Kent and the South East, with clients in multiple sectors including the NHS, healthcare providers, professional services, accountants, law firms, manufacturing, and education providers.

“We believe in people-first IT. That means plain English, predictable pricing and a proactive service that prevents problems rather than just reacting to them. We’ve also invested heavily in cyber security and automation, two areas that are critical for any modern business to stay protected and efficient.” iMicro’s core service is managed IT support from day-to-day helpdesk support and device management to strategic IT planning, becoming their clients’ outsourced IT department. Other services include cyber security, including compliance-focused packages like Cyber Essentials certification; staff awareness training; advanced threat protection tools; cloud services (including Microsoft 365 management); VoIP phone systems; visitor and staff management solutions; and support for hybrid work environments.

“What sets us apart is our tiered support approach,” he adds.

“Not every business needs enterprisegrade cyber solutions, but every business does need some form of protection. So, we offer clear options from essential support for small teams, right through to fully managed infrastructure and compliance packages for larger firms.

“The idea that “I’m too small to be hacked” is not only outdated, it’s dangerous. This is one of the biggest myths in business. In fact, small and medium-sized businesses are now prime targets for cyber criminals precisely because they are often less protected.

“We’re seeing a rise in phishing attacks, invoice fraud and ransomware. Many of these are automated. Hackers don’t care how big you are. If your email systems, networks or endpoints aren’t secure, you’re vulnerable.

“One common objection we hear is cost, however, when you consider the average cost of a data breach for an SME in the UK is over £10,000 (without considering reputational damage), the value of prevention becomes clear.

“The good news is that there are manageable, affordable steps businesses can take. We help our clients build layered protection starting with Cyber Essentials, then adding in threat detection, secure backups and regular testing. We also train your staff, because human error is still the primary cause of data breaches.”

AI and automation are hot topics in the business world, but are there realworld benefits for local businesses?

“There is definitely a lot of noise around AI, but the impact it’s having is very real,” says Dan.

“At iMicro we’re already helping clients automate repetitive tasks, streamline workflows, and boost productivity using smart tools. For example, using Microsoft 365 Copilot, we can help teams automate reporting, summarise meeting notes and even draft customer communications. In IT support, we’re using AI-driven monitoring to predict hardware failures before they happen, or to identify unusual behaviour that could be a sign of a cyber threat.

“Automation doesn’t mean replacing people. It means giving your team more time to focus on what matters. Whether it’s automating backup systems, onboarding new starters, or creating rules-based workflows, we’re seeing time and cost savings across the board.

“The important thing is not to be overwhelmed by it. You don’t have to ‘do AI’ all at once. We guide our clients through practical, step-by-step implementations that make sense for their business.”

Some business owners do not see the need to upgrade, which Dan says is understandable.

“But the digital landscape is moving fast, and unfortunately so are the risks,” he says.

“Outdated systems may be slow or unsupported, which creates security vulnerabilities. They can also hold your team back from working efficiently, especially in hybrid or remote environments. A ‘good enough’ setup today might actually be costing you productivity and exposing you to risk.

“We often start with a free IT audit or cyber health check. This gives business owners an honest, jargonfree view of where they stand. It’s not about pushing unnecessary upgrades. It’s about baselining where you are today, showing what’s possible, and making sure your tech aligns with your business goals.

“Technology should support growth, not get in the way of it. Whether that means moving to the cloud, improving your internet resilience or tightening up data controls, we’re here to make it simple and cost-effective.

“My advice is: don’t wait for something to go wrong. IT and cyber security aren’t just technical problems, they’re business risks. The good news is that with the right partner, managing those risks becomes far less daunting.

“Start by getting visibility. Understand where you are today with your systems, policies, and risks. Then, focus on the basics. 1. Strong passwords, 2. Secure backups, 3. Staff awareness, and 4. Regular updates. These are the building blocks of good IT hygiene.

“After that, look at where technology could improve your efficiency or give you a competitive edge. Whether that’s automating a manual process or making your hybrid team more productive, we can help make that happen.

“At iMicro, we’re all about partnership. We don’t just sell services, we become part of your team. Our clients know we’re in their corner, helping them stay safe, efficient and future-ready.”