Hempstead House Hotel & Spa achieves 4-Star Accreditation from AA Make the most of your Christmas sales by asking for reviews

Before you part with your money, whether that be for a holiday, restaurant, car, clothes, nail varnish or something else, many people read a review first.

They want to know that other people had a good experience, rated the product or service and feel more confident before they buy – so they don’t waste their money.

What could be a more trusted source of information than the experience of a customer who has actually tried your product or service and has taken the time to review it?

Reviews are powerful – they really do instil buyer confidence…even though they have been written by complete strangers! It doesn’t matter – we believe what they say and it influences our decision to buy there too.

Christmas – or any other time of year when your sales peak – is a great time to ask your customers for a review.

Really make the most of this increased pool of purchasers – if you don’t ask, you won’t get!

Follow-up after the sale by asking for a review on Google, Facebook, or TripAdvisor etc.

Send them an email.

Pop the details in the postal package to find when they open it.

Ask on your socials.

Give them a link and make it easy. You could always offer an incentive – a little gift or discount code for their next purchase.

Once you have their review, it helps others who read them to make the decision to buy with you too.

You can also use them in marketing in the months after – to share all that positivity!

Sarah Hawes

Izzy PR – marketing specialists izzypr.co.uk www.hempsteadhouse.co.uk

Hempstead House, a 19th-century mansion in Hempstead, has undergone a remarkable transformation, thanks to Amanda (Mandy) Holdstock and her husband Henry. What began as a family home in 1990 has evolved into a thriving luxury hotel with various offerings. Initially, Amanda and Henry purchased the property with the intention of using it as an extended family home. However, their journey took an unexpected turn when they hosted a garden party for a friend. Amanda’s culinary skills shone as she cooked for the event, even using old crockery and cleaning up afterward. This event marked the beginning of Hempstead House’s hospitality venture.

The Lakes Restaurant, established in 1998, brought fine dining to the property, earning an AA Rosette for its exceptional cuisine. This venture highlighted the rich history of Hempstead House, dating back to the 1800s.

Between 1995 and 1998, 12 additional bedrooms were added to the hotel, bringing the total to 35, each meticulously designed by Mandy Holdstock.

In 2003, the addition of a substantial extension created the Heritage Suite, a wedding, conference, and events space with 14 bedrooms above. It became a sought-after venue for special occasions.

In 2008, despite the economic recession, Hempstead House unveiled the AquaManda Spa & Brasserie, offering affordable luxury to guests and earning accolades for its beauty spa.

In 2021, the brasserie expanded, creating a stunning atrium dining area with an authentic Thai menu.

The year 2023 marked the opening of a new reception area, enhancing the guest experience and underscoring Hempstead House’s commitment to excellence.

Amanda Holdstock’s vision and dedication have transformed Hempstead House from a family home into a thriving and multifaceted luxury hotel, ensuring that it continues to provide unforgettable experiences for all who visit.