Five key areas are leading the way:

1. Investing in skills and talent

Workforce development is at the heart of the sector’s recovery. Local colleges and training providers are working closely with employers to offer tailored hospitality training, apprenticeships and upskilling opportunities. Initiatives like the Hospitality Sector-Based Work Academy Programme (SWAP) are helping rebuild the talent pipeline, offering jobseekers practical experience and pathways into long-term employment.

Chamber members are actively engaging with these programmes, recognising that investing in people is essential to delivering quality service and sustaining business growth.

2. Embracing technology

Digital transformation is reshaping the way hospitality businesses operate. From mobile ordering and contactless payments to automated booking systems and AI-powered customer service tools, technology is helping streamline operations, reduce pressure on staff and enhance the guest experience.

Many venues are also using data analytics to better understand customer preferences, optimise menus and tailor marketing campaigns. These innovations are not just about efficiency – they are about creating smarter, more responsive hospitality environments.

3. Fostering workplace wellbeing

Staff wellbeing is increasingly recognised as a cornerstone of business success. Flexible working arrangements, mental health support and inclusive workplace cultures are helping improve staff retention and morale.

Hospitality businesses are prioritising employee engagement, offering training, recognition schemes, and opportunities for career progression. This shift is helping to build more sustainable teams and reduce the churn that has long plagued the sector.

4. Creating distinctive experiences

Experience-led hospitality is on the rise. Venues are leveraging South East London’s rich cultural heritage and diverse communities to offer unique, memorable experiences. Whether it’s themed dining, live music, art exhibitions or immersive pop-ups, businesses are finding new ways to connect with guests and stand out in a crowded market.

This approach not only drives footfall but also strengthens local identity and pride – turning hospitality into a celebration of place.

5. Strengthening local collaboration

Collaboration is key to overcoming shared challenges. The South East London Chamber of Commerce is playing a vital role in connecting businesses, education providers and local authorities. Through networking events, training programmes and advocacy, the Chamber is helping members access resources, share best practices and celebrate innovation. This spirit of partnership is fostering a more united and resilient hospitality community across the region.

Several hospitality members of the South East London Chamber of Commerce are setting the standard for excellence and innovation:

• The Clarendon Hotel, Blackheath

A historic hotel offering elegant accommodation and event spaces, known for its commitment to customer service and community engagement.

• Bromley Court Hotel

A long-standing venue with beautiful gardens, popular for weddings, corporate events, and festive dining experiences.

• The Kings Arms, Bexleyheath

Step into a world of festive entertainment at The Kings Arms! Our events lineup promises nights filled with laughter, fun, and unforgettable memories. Enjoy side-splitting moments at Comedy at the Kings, or test your luck and wit at our Bubbles and Bingo. For film aficionados, our Sunday Cinema Club offer a cosy retreat with handpicked holiday classics for families to enjoy. Music lovers can sway to the rhythms of live music performances, and for those with a competitive spirit, our Christmas quizzes promise both challenge and cheer.

• The County Ground Beckenham

This versatile facility offers conference and event organisers a range of options in its newly built function centre.

The redeveloped Beckenham Ground includes: a 2,000-seater stand, an indoor school with five cricket lanes which can also be used for netball, football, badminton etc., one 3G AstroTurf football pitch, two tennis courts, a basketball court & conference and banqueting areas that can host up to 200 guests.

• Celebrate the Magic of Christmas at DoubleTree by Hilton London Greenwich

This festive season, step into a winter wonderland as DoubleTree by Hilton London Greenwich transforms into a cosy holiday retreat. With twinkling decorations, heart-warming seasonal cheer, and the irresistible aroma of our freshly baked signature Chocolate Chip Cookies, the magic of Christmas is truly in the air.

Back by popular demand, our Festive Afternoon Tea returns with a delightful Christmas twist on a great British tradition. Indulge in a tempting selection of festive sandwiches, decadent cakes, and hot tea – the perfect way to treat your sweet tooth and warm up on a cold winter’s day.

Looking for something a little different? Unwind with friends over festive drinks and nibbles at the stylish O1 Lounge Bar, or go all out with a grand celebration in our dazzling O4 Room, ideal for unforgettable holiday feasts and festive parties.

Whether you're planning a cosy catch-up or a sparkling seasonal soirée, our specially crafted Christmas menus offer something magical for every occasion.

Let us make your Christmas one to remember—festive, flavoursome, and full of cheer. LONGW_CB@hilton.com

These members are not only delivering memorable guest experiences, but also actively shaping the future of the region’s hospitality sector through innovation, collaboration and leadership.

❛❛As Christmas draws near, South East London is preparing to dazzle with a host of festive events that showcase the sector’s creativity and community spirit: Greenwich Winter Time Festival, Bromley’s Christmas Lights & Market, Lewisham’s Festive Forest, Croydon’s Boxpark Winter Events, and Bexley’s Hall Place Illuminations.

As Christmas draws near, South East London is preparing to dazzle with a host of festive events that showcase the sector’s creativity and community spirit: Greenwich Winter Time Festival, Bromley’s Christmas Lights & Market, Lewisham’s Festive Forest, Croydon’s Boxpark Winter Events, and Bexley’s Hall Place Illuminations.

These events bring people together, drive footfall to local businesses and reinforce the role of hospitality as a cornerstone of community life.

Hospitality in South East London is more than a collection of venues – it’s a dynamic force in our economy and culture. This festive season, as guests gather under twinkling lights and enjoy seasonal menus, they’ll be experiencing the result of months of planning, training and innovation.

For Chamber members, it’s a moment to reflect, recharge and look ahead to a more resilient, inclusive and thriving future. With continued investment in people, technology and collaboration, South East London’s hospitality sector is not just recovering, it’s reinventing itself for the better.

Whether you’re planning a corporate meeting, team-building day, or a festive celebration, The Bromley Court Hotel offers the perfect setting.

Corporate Events & Meetings

Host productive sessions in our versatile conference spaces with natural light, modern AV facilities, and dedicated support

Day Delegate Packages from £45 per person | 24hr Rate from £185 per person

Team Building & Away Days

Boost morale and creativity with bespoke packages designed to inspire and energise your team.

Christmas Party Packages

Celebrate the season in style with festive décor, delicious dining, and sparkling entertainment for a night to remember. With elegant rooms, beautiful gardens, and professional service, we make every event effortlessly special.

Party Night Packages from £50 per person 02084618600 (option 2)

Whether you’re holding sales meetings, training sessions or a small conference, we offer a selection of packages and rooms for your delegates. Planning a larger conference? Create the perfect business setting and opt for our superb day delegate package.

Christmas at The County Ground

Whether you’re looking for a shared party night or a private celebration, The County Ground has a range of fabulous festive packages designed and wrapped up for you to enjoy. Blue light holders get a 5% discount. We would be delighted to show you around and discuss your plans. Our friendly and helpful staff will guide you through our different options to make your event unforgettable.

www.prestigevenuesandevents.sodexo.com/venues/county-ground/ occasions/meetings-conferences