Managing Change Navigating change in family-run businesses

Family-run businesses from across Hertfordshire gathered in Ware to take part in an event focused on navigating change in family enterprises.

Hosted by Hertfordshire Chamber and sponsored by Longmores Solicitors, the Managing Changes in a Family Business event took place at Fanhams Hall Hotel, attracting 48 attendees.

The event highlighted the journey of Hertfordshire Zoo, a long-standing family business with deep roots in the community. Acquired in 1984 by Peter Sampson, the zoo has grown and evolved under the leadership of his daughter, Lynn Whitnall, who became CEO in 2017. Lynn has overseen major modernisation efforts and increased the zoo’s focus on conservation.

Given her unique experience, Lynn was a featured speaker at the event and was joined by her son Tyler Whitnall, Director at Hertfordshire Zoo. They offered attendees a candid look into the challenges and triumphs of managing transition and change in a multi-generational business.

The morning began with a networking breakfast, followed by a series of insightful presentations and a closing discussion. Speakers from Longmores Solicitors included experts in commercial law, dispute resolution and estate planning.

Donna Schultz, CEO of the Chamber, said: “The event was a great success. Attendees found the speakers inspiring and appreciated the opportunity to learn from real-life experiences. It’s events like these that provide critical support for family-run businesses, especially during times of transition and uncertainty. We’re proud to be able to offer support.”

The Chamber continues its commitment to supporting Hertfordshire’s diverse business community, ensuring that family-run enterprises have access to the guidance and connections they need to grow and thrive.

Speakers at the event included Lynn; Tyler; Miranda Mulligan, Senior Solicitors at Longmores; Michael Budd, Partner and Head of Company Commercial at Longmores; John Wiblin, Partner and Head of Dispute Resolution at Longmores; and Alastair Liddiard, Partner and Head of Trust and Estate Administration at Longmores.