Issuu

MARCH - APRIL 2026

inspire.73

Women leading the way across Hertfordshire

Inspirational Leader Ganesh Gnanamoorthy, of Broxbourne Borough Council, talks about the importance of strong communication to being an effective leader.

Spotlight Focus

East Herts - A district built for business and balanced living.

Patron Focus Jacqualine Moyo, Managing Director of Ness M Care Services, on the power of building relationships as a Chamber Patron and her vision for compassionate care.

The business magazine of Hertfordshire Chamber of Commerce

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16 30 32 Publisher Ian Fletcher Benham Publishing Limited Aintree Building, Aintree Way, Aintree Business Park, Liverpool L9 5AQ Tel: 0151 236 4141 Fax: 0151 236 0440 admin@benhampublishing.com www.benhampublishing.com

inside

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Women in Leadership Conference

Chamber News

Members News

16-19

Spotlight Focus

Hertfordshire Horizons

Wellbeing in the Workplace

Silver Members Breakfast

24-27

Chamber Events

26-29

Inspiring Herts Awards 2026

30-31

Launch of IHA

32-33

Patron Focus

Business Advice

Membership Benefits

40-41

BCC

Inspirational Leader

Patron Breakfast

Diamond Club Lunch

48-49

New Members

50-51

February Chamber Lunch

Heart in Herts

Members News

BCC

57-59

Members News

Last Word Advertising and Features Karen Hall Tel: 0151 236 4141 karen@benhampublishing.com Editor Sarah Dale Tel: 0151 236 4141 sarah.dale@benhampublishing.com

Production Manager Mark Etherington Tel: 0151 236 4141 mark@benhampublishing.com

Hello and welcome to the latest edition of Inspire.

It has been a privilege to be part of such a vibrant and supportive business community.

welcome As we move into spring, it feels like a fitting moment to reflect on the strength of our Chamber community and the power of coming together to share ideas, support one another and celebrate success.

Our recent Women in Leadership Conference was a perfect example of that spirit. More than 200 women from across Hertfordshire gathered to share their stories, learn from one another and build connections that will last well beyond the day itself. The energy in the room was extraordinary and a reminder of just how powerful supportive networks can be. Events like this do not happen without the commitment of many people behind the scenes. I would like to thank our speakers, sponsors and the Chamber team who worked so hard to make the conference such a memorable and inspiring occasion. Most importantly, thank you to everyone who attended and contributed to such an open, thoughtful and uplifting day. This edition of Inspire will be my last as Chief Executive of Herts Chamber of Commerce. As I prepare to step down, I would like to take the opportunity to thank our members, partners, stakeholders and the Chamber team for their support, collaboration and friendship over the years. It has been a privilege to be part of such a vibrant and supportive business community. I hope you enjoy this edition of Inspire and continue to make the most of the many opportunities the Chamber provides to connect, collaborate and grow. Donna Schultz CEO Hertfordshire Chamber of Commerce

Editorial and General Enquiries Hertfordshire Chamber of Commerce York House, Salisbury Square, Old Hatfield, Herts, AL9 5AD Tel: 01707 502180 enquiries@hertschamber.com www.hertschamber.com

INSPIRE

Media No. 2186 Published March 2026 © Benham Publishing and Hertfordshire Chamber of Commerce

Disclaimer: Inspire is published for Hertfordshire Chamber of Commerce and is distributed without charge to Chamber members. All correspondence should be addressed to Hertfordshire Chamber of Commerce. Views expressed in Inspire are not necessarily those of Hertfordshire Chamber of Commerce. Reprinting in whole or part is forbidden except by permission. ©2026. Please note that submitting an article does not guarantee publication. Whilst every effort is made to ensure the accuracy and reliability of material published in this journal, Benham Publishing and its agents can accept no responsibility for the veracity of claims made by contributions in advertising or editorial content. Benham Publishing cannot be held responsible for any inaccuracies in web or email links supplied to us.

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Advertising Feature

How to Protect Value in an M&A Transaction Graeme Fox Senior Tax Manager Email: graeme.fox@hhllp.co.uk Mergers and acquisitions can be transformative moments in a business’s journey, offering opportunities for growth, diversification, or even a well-timed exit. For many business owners, the prospect is exciting but can also feel daunting. Success in these transactions goes far beyond simply agreeing on a price; it requires careful planning, clear objectives, and attention to the financial, legal and human sides of the business. The first step for any business owner considering a merger or acquisition is to be clear about the purpose. Are you looking to expand into new markets, acquire innovative technologies, strengthen your customer base, or create an exit plan? Understanding your strategic goals will guide the process, shape negotiations, and ensure that any deal aligns with your long-term vision. Without this clarity, it’s easy to get caught up in external pressures or offers that don’t truly benefit yourself and/or the business. Accurate, up-to-date financial records are essential, not only for preparing a valuation, but for building credibility with potential buyers or partners. Business owners should have a clear picture of assets, liabilities, and key performance drivers, while recognising that valuation is more than just the numbers. Future earning potential, client relationships, brand strength, and intellectual property all play a role in determining what a business is truly worth. Tax planning is also a significant factor. Structuring a transaction in the most efficient way can have a major impact on the proceeds an owner ultimately receives, or tax relief available to a buyer. Understanding capital gains liabilities, available reliefs, and incentives is essential for maximising the financial outcome.

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Is the deal to be a sale of trade and assets, or a business as a whole? Both come with differing tax outcomes for buyer and seller, with buyers preferring trade deals, with seller desire share sales. The way the consideration of any deal is put together can be simple or complex and again come with numerous tax issues. Will the offer be only in cash? Or would it be in some other form, such as shares or loan notes? Will any amount be deferred, payable in instalments, or contingent on future events? All these options could alter the amount and timing of tax due, and sellers need to be aware of the consequences to aid them in deciding. We have seen badly crafted deals result in lost tax breaks, such as eligibility to Business Asset Disposal Relief, costing sellers large sums of the proceeds they thought were going into their pockets going to pay HMRC instead. Culture is another often-overlooked factor. Even the most financially attractive deal could stumble if the companies involved don’t share compatible values, management styles, or operational approaches. Early conversations about culture and integration can prevent disruptions and help ensure that employees, leaders, and customers can adapt smoothly to the new structure. In the same vein, communication is critical. Keeping staff informed, managing client expectations, and reassuring suppliers and other stakeholders are all necessary to maintain trust and stability throughout the process. Legal and regulatory considerations cannot be underestimated. Thorough due diligence is key to identifying risks and will require advisors with an understanding of multiple tax disciplines. Working with experienced lawyers and accountants

ensures that potential pitfalls are identified and addressed early, reducing the risk of costly surprises. In one transaction, the employmentrelated securities return was submitted late. Although no tax was due, the missed filing triggered penalties of several thousand pounds from HMRC, ultimately reducing the amount the buyer was willing to pay the seller. In other cases, though, early planning identified VAT issues early on, and allowed corrective action before a deal was implemented. Timing and a solid negotiation strategy are also central to a successful transaction. Mergers and acquisitions are rarely quick or straightforward, and they often involve lengthy discussions, multiple rounds of negotiation, and sometimes the need to walk away if the deal doesn’t meet strategic or financial objectives. Patience, strategic communication, and the ability to stay focused on long-term goals are crucial traits for any business owner navigating this process. For buyers, mergers and acquisitions should be viewed as a strategic step rather than a destination. A successful deal isn’t just about the immediate financial gain; it’s about strengthening the business, achieving strategic objectives, and setting the stage for sustainable growth. For sellers, it provides an opportunity to crystalise a value for all the hard work that has been put in over the years. By combining clear purpose, robust financial preparation, cultural awareness, legal vigilance, and thoughtful communication, business owners can maximise the benefits of M&A while minimising the risks. Approached in this way, a merger or acquisition can be an opportunity to write an exciting new chapter in the life of a business, rather than a source of unexpected challenges.

Women leading the way across Hertfordshire From Olympic champion Sally Gunnell to inspiring local leaders, the Women in Leadership Conference brought together more than 200 delegates for a day of powerful stories, honest reflections and practical insights on confidence, resilience and collaboration Celebration. Inspiration. Collaboration. The Herts Chamber’s sixth annual Women in Leadership Conference delivered all three, bringing together more than 200 women from across the county for a day of powerful stories, honest conversations and genuine connection. Sharing the stage with Olympic gold medallist Sally Gunnell, the afternoon’s headline speaker, was a host of inspiring women who each brought their own remarkable journeys to the room. This year’s International Women’s Day theme, Give to Gain, sparked lively discussion among delegates. One question in particular resonated with many in the audience: Haven’t women already given enough? But whatever the debate around the theme, the conference itself was a celebration of the extraordinary women we work alongside every day and the networks of support that help each other grow and succeed. One of the few men in attendance admitted the experience had been eye opening. Surrounded by a room full of women,

he said he was starting to understand what it might feel like to be a female in a male-dominated world. The event opened with a welcome from Mary Sykes, the Chamber’s corporate relations lead, who thanked sponsors and patrons for their continued support before introducing Herts Chamber CEO Donna Schultz. This year’s conference carried particular significance as it marked Donna’s final appearance at a major Chamber event before she steps down at the end of March. In a passionate and at times emotional speech, she reflected on her seven-year journey with the Chamber, which began with an introduction from Emma Tarbox of Tate Recruitment. “Leadership as a woman is not straightforward,” she told delegates. “And you don’t get everything right.” She spoke candidly about the importance of the ‘village’ that supports us during difficult times and the responsibility leaders have to lift others up. “Another woman’s success is not your competition,” she said. “It’s something to celebrate.”

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Sponsor addresses Emily Waddell, Head of Marketing and Business Development at Taylor Walton Solicitors delivered the first of the two headline sponsor addresses. She stated, “progress has never happened by accident” and emphasised that give to gain isn’t just a theme, “it’s a mindset”. Drawing on her experience as a working mother, Emily encouraged women to work collaboratively rather than competitively. Her personal journey demonstrated that collaboration strengthens women: “Collaboration makes us stronger.” She argued that this approach is the key to paving the way for women to succeed: “Ambition then becomes normal, and not apologetic.” Her inspiring address was followed by Dr Kamilia El Farra, Consultant Gynaecologist at Ramsay Health Care, who shared a deeply personal story. Growing up in Gaza, she knew from the age of four that she wanted to be a doctor (initially because she believed doctors drove ambulances), but the ambition never faded. She also dreamed of living in the UK among greenery. Both dreams were realised, but only with dedication and support. Kamilia credited her success to her parents and the people around her: “I was given to all my life...I was helped by everybody.” Her journey included overcoming scepticism from a male surgeon who had initially refused to work with women gynaecologists. Through perseverance, she not only earned his respect but turned him into an ally; by the end, they were “best friends”. Kamilia’s story exemplified the power of belief: “I believed in myself”. Her trailblazing career contributed to a dramatic shift in gynaecology in the UK, where women now make up 80 per cent of the field, compared to just 15 per cent when she first began.

“Yes,” he replied confidently. “The Mayor of St Albans.” During her year as High Sheriff, Annie attended 637 events and championed the work of The Hertfordshire Association for the Care and Rehabilitation of Offenders, often visiting prisoners as part of her role. She also paid tribute to her 81-year-old tailor Geoffrey Golding, who has created the distinctive uniforms she has worn throughout her public service. Closing her remarks, she thanked the audience for their energy, commitment and leadership.

Opening addresses

“Hertfordshire is full of incredible women,” she said.

Deputy Lieutenant Annie Brewster also returned to the conference, joking about her latest hat after previously attending in her Hertfordshire High Sheriff uniform.

Anna Darnell, General Manager at The Grove, the venue for the conference, overcame her personal nightmare of public speaking to talk about her experience in learning that women in leadership do not need to be louder or tougher, nor do they need to behave like their male counterparts.

Her lighthearted and warm but insightful reflections included her time in that role and her remarkable place in the county’s history as only the 14th woman to serve as Mayor of St Albans among the 469 people who have held the position.

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Recalling one memorable moment while accompanying former Prime Minister Boris Johnson to the railway station, she spotted a mother and her young son watching excitedly nearby. When she called them over, the mother asked her son if he knew who it was.

“Being different makes you invisible or memorable – I chose to be memorable,” she said.

Breakout sessions She admitted she used to doubt herself constantly and would only speak when she was absolutely certain about what she wanted to say.

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David J Norton, Leadership and Communication Partner, CommsQuest Communication Consulting

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Catherine Parry, Corporate Communications Leader, CommsQuest Communication Consulting

“If you’re thinking leadership means having it all figured out, that’s not my story.” She learnt resilience and watched good and bad managers to help her carve her own path. “You don’t have to know everything and that is OK. You just need to know enough to support the people around you.”

Keynote address Julie Creffield, Innovation Director at Broxbourne Enterprise Centres, delivered a personal and inspiring keynote, focusing on the growth of technology. Coming from a turbulent family background, Julie had to work hard to achieve success. A female teacher’s early cruelty, she revealed, ultimately propelled her forward, giving her a “rocket” to prove herself. Her fascination with technology from a young age became her platform: “Technology opened doors for me.” Despite working with major brands such as Google, Disney, Virgin Media, Coca-Cola and Santander, Julie still hesitated to call herself ‘techy’. “Because that’s the narrative,” she stated, evoking the societal narratives that can limit women’s selfperception. She highlighted Deloitte research showing a 15 per cent generative AI adoption gap in the UK, where 28 per cent of women adopt AI, compared to 43 per cent of men. She suggested that women may hesitate to use AI because they distrust easy solutions or feel conditioned to work harder than necessary. Julie advocates thoughtful use of AI: “We should always be sceptical of this tech – but we can leverage it.” She illustrated this by using AI to lose 100lbs in a year, writing a book that made £10,000 and becoming a best-seller in a “tech bros”dominated category. Her key message to the audience: in order to achieve, “we can’t wait for permission”.

Does Imposter Syndrome Steal your Spotlight? The irony of a man leading an imposter syndrome session predominantly attended by women was not lost on David, who addressed it directly: “Who am I to lecture?” Drawing on 20 years of coaching, David explained that impostor syndrome affects everyone, even men, and is not a reflection of skill or experience, but the persistent “feeling” of being a fraud. It often stems from thinking success is due to luck, timing or “fooling” others, rather than one’s own abilities. Statistics show that 70 per cent of women experience impostor syndrome at some point in their careers, compared to 55 per cent of men. Also, 47 per cent of women report that these feelings intensify as their careers advance and 37 per cent of female business owners say self-doubt has held them back. To combat these feelings, David and Catherine shared practical strategies, including tools designed to build confidence, clear communication and authentic connection. Interactive exercises encouraged participants to identify personal triggers and write down coping strategies. The session turned a common challenge into a shared opportunity for growth, leaving attendees with practical ways to quiet the “little voice” of doubt and confidently step into their spotlight. •

Jo Beazley, Strategy Manager, Step2Skills Hidden Strengths: Turning Differences into Advantages

Jo used her story of her ADHD late diagnosis to show the value of inclusivity in the workplace and to talk about the advantages to having neurodivergent employees. Told at 49 that she had ADHD, she spoke openly about the anger she initially felt after years of procrastination, internal restlessness and the frustration at not being able to do things. While the diagnosis provided clarity for her experiences, she still had to learn to understand herself.

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Having an understanding boss in Chantal Lommel helped. Chantal delivered the workshop alongside Jo, explaining the importance of trust in their working relationship; for Jo to be able to speak up when she was struggling and for Chantal to feel comfortable in delivering feedback. Chantal spoke about the huge positives of employing Jo – her resilience, enthusiasm, drive to success and hyperfocus. Where previously Jo had internalised her struggles – through 14 different careers – for fear of being perceived as useless, she now felt able to discuss her challenges with the partnership they shared. The women in the room were given ample opportunity to discuss and share their own experiences. •

Kamilia El Farra, Consultant Gynaecologist, Ramsay Health Care Menopause and Perimenopause: Effects on your Life and your Work

Kamilia moved on from her opening speech to focus on how menopause and perimenopause affect your body and mind. Discussing HRT, its alternatives and common myths around testosterone, she also looked at the implications in the workplace, what to expect from your bosses and what is the law? Those attending the session were able to ask their own questions. •

Laura Pearce, Founder and Managing Director, Strand Exploring the Confidence–Competence Gap

Laura’s breakout session focused on the confidencecompetence gap, the disconnect between the quality of work people deliver and how confidently that expertise is expressed in the room. The session explored how this shows up in working life: softening strong opinions, over-explaining ideas, waiting until fully ready before stepping forward or allowing louder voices to dominate. Drawing on her background in strategic communications, Laura challenged attendees to think about how the principles used to sharpen corporate messaging could also be applied at a personal level. The session clearly struck a chord. Writing on LinkedIn afterwards, Rebecca Taylor, Senior Planning Manager at Laxton Properties, said the discussion had inspired her to “better define my value, practice my elevator pitch and feel confident to politely disagree when needed”.

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For Tiba Rao, Chief Innovation Officer at Soar Beyond, the session reinforced “something important: building knowledge and expertise is only part of the equation. Being able to signal and communicate confidence in that competence is equally critical”. The practical element of the session, building a personal communications toolkit, gave attendees the chance to reflect on how they articulate their own value, evidence their strengths and show up with more clarity. •

Joanna Brooker, Director, C2C Group Give to Gain – When Leadership Liberates People and Performance

Joanna’s insightful session challenged the delegates to consider a support/challenge matrix, designed to get the best out of your people. She spoke passionately about how businesses often talk about having a people-first culture when in reality what employees are experiencing is anything but. When that happens, people stop leading.

Sally Gunnell OBE, Headline Speaker Working in a male-dominated world, she admitted that she had become ‘hard as nails’; at C2C she employs a different approach, one of support to help her team unlock their potential. “Leadership isn’t easy, but give people the opportunity and they can thrive,” she said. Delegates left with useful handouts to continue their journey to discover the type of leaders they think they are and how their team actually views them. •

Naomi Haynes, Chartered Financial Planner, Naomi Haynes Financial Planning Your Money, Your Power: A 60-Minute Reset for Financial Confidence

Naomi Haynes guided participants through assessing their finances, including budgeting, debt repayment, savings strategies and pensions. She highlighted gender-specific challenges: “Women live longer and have higher medical bills than men – pensions cannot support this.” She urged attendees to take practical steps now, from reviewing pension pots and maximising ISAs to building emergency funds. As well as a useful questionnaire where the group had to rate themselves, she also advised that if you only do one thing, it should be one of these: •

Talk about money

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Check how much is in every pension pot

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Make sure you can log into every account

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Increase your pension by 1 per cent

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Use this year’s ISA allowance

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Move savings earning low rate of interest

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Build (or top up) your emergency fund

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Declutter your finances

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Review your protection

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Book a financial review

Her overarching message was simple but powerful: “It’s never too late.”

Instant applause broke out as the video showing Sally’s 1992 Barcelona Olympics success played out on screen with a few delegates experiencing a rush of emotion as they relived the moment the farmer’s daughter struck gold. The rerun of the famous race with Sally beating her close rival Sandra Farmer-Patrick in the 400m hurdles was even more poignant as those in the room had just listened to her journey to that moment. Overcoming the doubt she felt about whether she was good enough resonated with many of the delegates who enjoyed her warm and authentic retelling of the story to become a champion not just at the Olympics, but also the Worlds, Europeans and the Commonwealth Games – still the only woman to hold all four major track titles at the same time. Given that success, it was surprising to hear about the selfdoubt she had along the way, always thinking everyone else was better. But she showed resilience through her setbacks and found there’s always a way, even if it takes having a trackside tantrum and throwing her spikes on the floor on the path to that realisation. “Find a positive, put it behind you and move on,” was the advice she gave. En route to Barcelona she built a team around her, including a sports psychologist who helped her understand that success is 70 per cent mental. He encouraged her to visualise winning – which she did every day. “Allow yourself to have a vision,” she said. “Plan what to do if things go wrong so you’re prepared. Surround yourself with positive people. Find the ones who make you feel positive. “People who excel in real life are the ones who ignore the negative voice in our heads. You have to find your own confidence.” She admitted she remembered nothing of the Barcelona final as she put herself in the zone, having rehearsed the race so many times in her head. “It was mental,” she admitted. “Believing what you’re capable of doing.” Delegates were happy to ask Sally questions in the Q&A and she was equally happy to hang around to chat and have selfies.

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Awards

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The evening concluded with a celebration of the incredible women shaping Hertfordshire’s business community.

Karen Barton, FB Chain Ltd – Inspiring Businesswoman of the Year

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Purdey Silvester, AME – Businesswoman of the Year in Property and Construction

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Caitlin Fung, Langley Construction – Young Businesswoman of the Year

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Aimee Jacobs, Mad Science – Businesswoman of the Year in STEM

The awards highlighted not only professional achievement but also resilience, innovation and leadership across diverse sectors.

Exhibition stands The conference featured an impressive selection of exhibition stands, showcasing services and support networks that make up Hertfordshire’s business community. Attendees had the opportunity to engage directly with exhibitors and gain insights across a range of industries. Exhibitors included: •

Pretty Sensational

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Hertfordshire Community Foundation

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Gilded Bee

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Naomi Haynes Financial Planning

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Avrion

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Step2Skills

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St Edmunds College & Prep School

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St Elizabeth’s

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Bamboo Clothing

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Hertfordshire Growth Hub

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WOW Awards

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Mindset Developments

The Chamber extended its thanks to all the sponsors, including associate sponsors CityFibre.

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From the theme of Give to Gain to the awards, the conference demonstrated how generosity, collaboration and confidence continue to shape the future of women’s leadership across Hertfordshire. The stories of all the speakers, along with practical workshops on confidence and financial empowerment, reminded everyone that when women give, remarkable things happen.

LEGAL MATTERS

Q Is the new

Employment Rights Act already law?

Yes, the Act was passed on 18 December last year, but the extensive changes that it brings are mostly not in place yet. Some trade union law changes became law in February.

Q When does the important change Q What other important changes reducing the qualifying period

for unfair dismissal rights to six months take effect?

That is not until January 2027. But employers should start thinking about the impact on current probationary periods, as in some instances employees will acquire unfair dismissal rights before the expiry of probation periods.

Employment Rights – A New Law

On 7 April, the new Fair Work Agency is introduced. This body will be able to take action against employers on behalf of employees for breaches of employment rights.

Head of Employment and Commercial, reminds HR and business leaders about the many changes coming

Q Is that the full extent of the

It will be empowered to investigate, make findings and to penalise employers. Enforcement agents will even have the power to enter premises to inspect documents or access computers or other equipment.

Richard Gvero, Senior Partner and

into effect this year?

Yes, on 6 April, paternity leave and unpaid parental leave become day one rights. Also, at the same time the entitlement to statutory sick pay will arise from the first day of sickness absence.

Yes. This was actually introduced in October 2024. However, from October 2026, employers will be required to take “all reasonable steps” to prevent sexual harassment, this includes the carrying out of risk assessments in advance.

changes?

No, later in 2027 (dates not confirmed) zero-hours contracts will be outlawed; there will be a duty to offer guaranteed hours. Collective redundancy rights are being enhanced as are flexible-working rights. Sexual harassment whistleblower rights will be strengthened. The period of time for bringing unfair dismissal claims will be extended from three to six months (in force anytime from October 2026). Non-disclosure agreements are also being banned in discrimination and harassment cases. Improved job security following pregnancy and other statutory leave will be granted.

Q Has the obligation to take

proactive, preventative steps against sexual harassment become law yet?

From January 2027, the current cap on unfair dismissal compensatory awards will be removed. It is currently £118,223 (increasing in April). In future, an employee will be able to recover whatever loss they suffer and that could be several years of lost earnings and benefits. From that date, the notorious “fire and rehire” approach to changing employee contract terms will also only be permissible where the employer is in serious financial difficulty.

Q Are any of the changes coming

are coming?

Q What should employers do now?

The changes are wide ranging and complicated. Employers need to be aware of the changes and start reviewing contract, policies and employment practices in good time.

The obligation will also be extended to prevent all forms of harassment (relating to all protected characteristics, including race, disability and age) by third parties.

in UK employment law. • www.longmores.law • 01992 300333 • enquiries@longmores.law • • 24 Castle Street Hertford SG14 1HP • Inspire 73 11

LEGAL EXPERTS

Thinking about a share buy-back? Whether you are planning for a shareholder’s retirement, tidying up your shareholder base, or managing the exit of a leaver, a share buy back can be a clean and effective solution, provided it is structured correctly. MOHAMED ABDALLA Solicitor, Commercial Law Share buy-backs are technical and timing-sensitive transactions, with strict statutory requirements around funding, approvals, documentation and filings. Early preparation is essential to avoid delays, unintended tax consequences or the risk of the transaction being invalid. At Neves Solicitors, we advise owner managed businesses and SMEs on share buy-backs that are compliant, tax aware, and commercially practical. This guide outlines what a share buyback is, why companies use them and the key issues to consider before starting the process. This article provides general information only and applies to private companies limited by shares in England and Wales. It does not constitute legal or tax advice. Specific advice should be taken before taking any action.

Why do companies use share buy-backs? •

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What is a share buy-back? A share buy-back is where a company purchases its own shares from an existing shareholder. Following completion, the shares are typically cancelled, reducing the company’s issued share capital and increasing the percentage ownership held by the remaining shareholders. Share buy-backs are governed by sections 690 to 708 of the Companies Act 2006 and are subject to strict rules on funding, approvals, documentation, timing and statutory filings.

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Preparing for a share buy back: the essentials – Before proceeding, a number of key issues must be addressed at the outset to ensure the transaction runs smoothly.

Use of surplus company funds – Where a company has excess cash available, a buy-back can be an effective way of returning value to a departing shareholder. In some circumstances, a buy-back may be more tax-efficient than paying dividends, although this depends on the shareholder’s individual tax position and whether the relevant HMRC conditions are satisfied.

Key considerations include:

Retirement of a shareholder – A buy-back can provide a clean route for a founder or director to step back from the business without requiring the remaining shareholders to raise personal funds. It is often used alongside succession planning arrangements.

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whether the company’s articles of association permit a share buy-back or require amendment,

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how the buy-back will be funded, including whether it will be funded out of distributable profits or capital,

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the tax treatment of the payment to the selling shareholder,

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the required board and shareholder approvals and completion sequencing,

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the statutory filings that must be made within strict deadlines following completion.

Addressing these points early helps reduce the risk of delay, unexpected tax consequences or the transaction needing to be unwound.

Shareholder exit or leaver situations – Where a shareholder resigns, exits the business or becomes a bad leaver, a buy-back offers a controlled mechanism for keeping shares within the continuing ownership group.

Why choose Neves Solicitors?

Increasing the relative holdings of continuing shareholders – Cancelling shares increases each remaining shareholder’s percentage interest, which can be useful where control or ownership simplicity is a priority.

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Plain English advice on available options and their implications.

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Joined up working with your accountants to address funding and tax which are front and centre.

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Practical project management of the process from start to finish.

If you’d like us to review your Articles or enquire about the timescales for buy-backs, get in touch with the Neves Commercial team. We’ll provide an initial view on feasibility and process. Our expert Commercial Team also provides a wide range of services relating to other Company and Corporate matters

We’re more than just legal experts. We’re trusted advisers who take the time to really understand your issues. Legal Solutions we provide:

4 Commercial Law 4 Commercial Property 4 Family Law 4 Residential Property 4 Will, Trusts & Probate 12 Inspire 73

01582 715234 info@neves.co.uk www.neves.co.uk Neves Solicitors

Tollgate House, 69-71 High Street, Harpenden, Hertfordshire AL5 2SL

Turning the page for a new chapter

Donna Schultz reflects on seven years with the Chamber, the realities of leadership and the experiences that have shaped her final 18 months as CEO After seven years with Hertfordshire Chamber of Commerce, CEO Donna Schultz is preparing to hand over the baton. It is a moment filled with mixed emotions. Sadness at leaving an organisation that has been such a defining part of her life, balanced with a quiet confidence that the time is right for a new chapter. “I will miss the Chamber immensely,” she says. “But it feels like the right moment to move on. It’s not about wanting to leave, it’s about recognising when a chapter has come to a natural close.” Donna joined the Chamber in 2019, stepping into a role that would quickly evolve. Like many working in business support, she experienced first-hand how dramatically the landscape changed during and after the pandemic. Those years shaped much of the work that followed, as businesses emerged with new priorities, renewed confidence and, in some cases, real uncertainty. “What I’ve seen over the years is confidence going up and down,” she explains. “After lockdown, a lot of people wanted to try something new, to set up on their own or rethink their careers. Through everything, what’s stayed consistent is the community spirit. People genuinely want to support each other.” When Donna stepped into the CEO role in 2024, leading the Chamber in its centenary year, she faced a very different challenge. Leading an organisation she knew well, and a team including those who had once trained her, required a shift in mindset. “That was tough,” she admits. “You have to learn to be decisive, to lead and to accept that you won’t get everything right. And you’re doing it all very visibly.” During her time as CEO, Donna has focused on relevance and value. She has reshaped the events programme, reducing the number of traditional lunches, introducing more breakfasts and early-morning networking, and responding to feedback from members feeling the pressure of rising costs. She also introduced Young Professionals events, specifically designed to reach those under 35 and create a space for the next generation of business leaders to connect and grow. Hertfordshire Horizons became another important addition, giving businesses a platform to discuss local challenges and opportunities openly and constructively. “It’s about showing value for money and understanding that you can’t please everyone all the time,” she says. Some of the Chamber’s standout moments during her leadership include the continued success of the Inspiring Herts Awards, which remain the Chamber’s biggest event of the year, and the rapid growth of the Women in Leadership Conference. “Every year it somehow gets bigger and better,” Donna says. “Watching businesses and individuals realise they belong in those spaces is incredibly rewarding.” Alongside her professional responsibilities, Donna has navigated significant personal change, becoming a single parent and balancing family life with an intense leadership role. In 2025 she trained for and ran the London Marathon, raising £6,000 for Hertfordshire Community Foundation, a cause close to her heart. “You have to be organised, plan ahead and build your village,” she says. “But I’ve also learned how important it is to look after yourself. If you don’t, you’re no good to anyone.” Reflecting on her time at the Chamber, Donna is clear about what has meant the most. She is proud of the team she has built and grateful for the support of the Board throughout her leadership. She also reflects on how fortunate she has been to meet so many incredible businesses and people across the county. “I feel very lucky to have met such inspiring individuals,” she says. “I’m incredibly grateful to everyone who has supported me along the way.” As she looks ahead, Donna is excited about setting up her own consultancy, supporting international businesses entering the UK market, and creating a better work-life balance. “It’s not my forever role,” she says of the Chamber. “But it’s been an honour. I’ve given it my all and now it’s time for the next chapter, for me and for the Chamber.”

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Watford’s streets get a sustainable boost Safer pavements, improved drainage, greener streets and better support for electric vehicles are among a series of upgrades transforming key routes and neighbourhood parades across Watford. The borough council is continuing a programme of investment across the town to improve streets, pavements and public spaces, making them safer, greener and more welcoming for everyone. The works span key locations including St Albans Road, Verulam Passage and Station Road, with upcoming plans for Vicarage Road. Alongside physical improvements, wider sustainability initiatives are also being delivered, including new electric vehicle charging infrastructure. Peter Taylor, Mayor of Watford, said: “Across Watford we are investing in our streets and public spaces, so they work better for everyone. These improvements are about more than new paving, they are about creating safer, greener neighbourhoods, supporting cleaner transport and making our town a better place to live, work and visit.” High-quality paving, clearer road markings, new cycle parking and replaced safety barriers are improving safety and accessibility, while new planting and the removal of unnecessary signage is also helping to create a cleaner, more attractive street scene. Vicarage Road is planned as the next location for neighbourhood parade improvements, building on successful schemes including last year’s works on Whippendell Road. Engagement events are planned for spring, giving residents and businesses the opportunity to share feedback and help shape the final designs. These improvements complement wider local initiatives across Watford, including the installation of new lamppost electric vehicle chargers by Watford Borough Council.

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Councillor Ian Stotesbury, Portfolio Holder for Transport and Sustainability, said: “This programme shows how we are taking a joined-up approach to improving Watford’s streets. From better drainage and safer pavements to EV charging that supports greener choices, we are delivering practical improvements that benefit residents, businesses and the environment now and in the future.”

Calling all Herts entrepreneurs

A new opportunity has emerged for Hertfordshire’s entrepreneurial community to showcase innovation, ambition and business excellence via a platform that celebrates the achievements of local businesses. Now in its sixth year, the LordLieutenant of Hertfordshire’s Entrepreneur’s Challenge is part of the iconic Hertfordshire County Show. The competition is open to start-ups and growing businesses, giving them a chance to present their ideas to respected leaders from a wide range of industries. Winners receive invaluable advice across financial, legal, marketing and branding areas, while the overall victor is awarded a bespoke business development package designed to accelerate long-term success. Participating offers valuable insight, inspiration and connections that can make a real difference to any enterprise. Applying is simple. Entrepreneurs can visit the Herts Show website, review the entry criteria and complete an online application. The process invites entrants to tell their business story, outline their target market, share key achievements and explain their ambitions for the future. The Hertfordshire County Show itself is one of the county’s most anticipated events, attracting more than 35,000 visitors to celebrate rural life, food, farming and local businesses. This year’s show takes place at the Showground, Redbourn, on 23-24 May, offering a perfect backdrop for innovation and entrepreneurship to take centre stage. For more details and to enter, visit www.hertsshow.com

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18/06/2025 11:20

LEGAL EXPERTS

Urgent Exit Required

Termination Provision Essentials for B2B Contracts

________________________________ Peter Kouwenberg Partner, Head of the Commercial Department Taylor Walton ________________________________

Whether you are a supplier or a customer, it may feel like you are sending the wrong message worrying about termination provisions in a proposed contract. However, failing to protect your position adequately could leave you trapped in an unprofitable commercial relationship or, conversely, cut loose without sufficient notice.

A customer might be reliant upon the products/ services and need sufficient termination notice from the supplier to source these elsewhere. A supplier’s pricing etc. may depend upon a long-term commitment on the customer’s part and limited rights for the customer to terminate at short notice. The contract could prohibit either party from terminating for convenience during an agreed initial fixed term, after which they may terminate upon serving the required notice. If so, clear wording is needed to clarify whether:

Typically, a supply contract will be for:

(a) The notice period can run during the fixed term so that the contract terminates immediately at the end of that fixed term; or alternatively

(a) A fixed initial term, after which it automatically terminates unless both parties mutually agree to extend it; or

(b) The parties are effectively locked in for the fixed term plus whatever notice period is required.

(b) A fixed initial term, after which it automatically extends for additional period(s) unless either party serves notice to terminate; or

Termination for cause

Establish a clear base term

(c) An indefinite period (in perpetuity). For contracts which are long-term or in perpetuity, a Court may consider both parties to have an implied right to terminate for convenience upon serving “reasonable” notice, but it is far better to set out express termination rights in your contract.

Termination for convenience The parties should agree and set out in the contract suitable notice periods for either to terminate for convenience (ie. through no fault by the other party) – this period might be the same or different for the customer and supplier.

A well drafted contract will also give each party express rights to terminate immediately for cause (ie. on a “fault” basis). That sounds simple but the devil is in the details. For example, it would be risky to permit the other party to terminate if you commit any breach whatsoever, as your breach might be extremely minor or easily capable of remedy without lasting damage. Often, a right to terminate for breach is therefore qualified by reference to “material” breaches (ie. significant breaches, which might be defined with reference to particular contractual obligations). It may also allow the party in breach a chance to remedy the breach within an agreed period to avoid termination.

Notwithstanding such qualifications, it may also be prudent to include a right for a party to terminate if the other repeatedly breaches the contract, even if these are not material breaches or are material breaches which are fixed. A contract might also expressly permit a party to terminate if the other experiences significant financial difficulties, again with clear and precise trigger point(s) which reference particular stages of the relevant insolvency legislation and procedures. A termination right due to “change of control” (ie. ownership) of the other party is less common. A supplier might not care who owns its (corporate) customer, provided that all bills are paid promptly and fully. Similarly, a customer might not care who owns its (corporate) supplier, as long as all services or products are supplied correctly. However, if a customer values the personal connection it has with the existing owner of its corporate supplier, or if either party is concerned about a competitor taking control of the other party, it might be appropriate to include a right to terminate if the other party’s ownership changes.

Other termination considerations The length of the contract and termination rights are fundamental terms but there are several other related issues to consider, including force majeure and also post-termination rights and responsibilities to allow the parties to smoothly go their separate ways. In summary, if you can’t get out of it, don’t get into it. Spend thought and care on the termination provisions of your contracts and get legal advice to ensure that these are done correctly.

For expert advice on commercial law, reach out to us today! Our Offices St Albans: Telephone: 01727 845245 email: stalbans@taylorwalton.co.uk

Harpenden: Telephone: 01582 765111 email: harpenden@taylorwalton.co.uk

Luton: Telephone: 01582 731161 email: luton@taylorwalton.co.uk

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A district built for business and balanced living With global links, thriving enterprises and exceptional quality of life, East Herts is proving that business success and exceptional living can go hand in hand Home to Hertfordshire’s county town, East Herts consistently ranks among the UK’s most desirable places to live and, increasingly, one of its most attractive places to do business. From the historic market towns of Bishop’s Stortford, Buntingford, Hertford, Sawbridgeworth and Ware, to its expansive green spaces and outstanding schools, the district offers a rare balance: rural tranquillity with fast access to London and Cambridge. That balance underpins a strong sense of identity and community and provides businesses with a powerful recruitment and retention advantage. Positioned between the A1(M) and M11 corridors, East Herts offers exceptional road connectivity, while London Stansted Airport sits just minutes away for international access. Fast and frequent rail services connect residents directly to the capital, making commuting and business travel seamless. The district’s infrastructure extends beyond major transport routes. HertsLynx, the county council’s Demand Responsive Transport service, strengthens links to rural communities, ensuring connectivity across the district. East Herts supports a broad economic base, spanning advanced manufacturing, food production, professional services, creative industries and specialist engineering.

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In Ware, GlaxoSmithKline operates a £56 million global manufacturing facility focused on drug product development. More than 1,000 employees work at the site, with over 450 supporting the development and registration of new medicines across respiratory, immunology and inflammation, oncology and infectious diseases.

In Spellbrook, lawnmower specialist Hayter continues a legacy that began in 1946, holding a Royal Warrant since 1960 while producing thousands of machines annually from its East Herts base. Brewing heritage remains strong in Hertford, where McMullen & Sons has been producing beer since 1827. Approaching its bicentenary in 2027, the independent family brewer remains a significant regional employer and pub operator, with its celebrated AK still poured locally and nationally. Meanwhile, premium dessert brand Gü established its innovation centre in Bishop’s Stortford in 2017. Employing over 150 people, the facility develops and produces around 15 varieties of its signature ramekin desserts, with approximately 1,500 cases made every hour – reinforcing East Herts’ credentials in high-value food manufacturing. Professional services are equally well represented. Bishop’s Stortford-based Circadian FX provides foreign exchange and international payment solutions while maintaining strong community ties, rebating a portion of revenue to charitable and Chamber initiatives across Hertfordshire. In Hertford, Air Energy distributes air and vacuum systems to industrial, medical and specialist sectors nationwide and internationally. Its headquarters, positioned close to the River Lea and Hartham Common, reflect the district’s blend of technical expertise and quality surroundings. East Herts also offers distinctive venues for meetings, conferences and corporate events. Hanbury Manor Marriott Hotel & Country Club is a Jacobean-style manor set within

200 acres of countryside. Its event spaces combine historic character with state-of-the-art facilities, accommodating up to 180 guests, while proximity to the A10 and central London ensures easy access. Ware station is 2.5 miles from the estate and major airports, including London Stansted, London Luton and Heathrow, are all within convenient reach. Forward-thinking regeneration underpins the district’s longterm growth. East Herts District Council continues to deliver ambitious housing and regeneration programmes. The redevelopment of Old River Lane in Bishop’s Stortford will deliver 173 high-quality homes alongside new retail, commercial and community space. A new public square, pavilion, expanded green space and improved walking routes will better connect the town centre to Castle Park and Waytemore Castle Mound, creating a vibrant mixed-use destination. The district also plays a central role in the £1.3 billion Harlow and Gilston Garden Town initiative, which will deliver 10,000 homes across seven villages in Gilston as part of a wider 20,000-home masterplan. Supported by sustainable transport infrastructure focused on walking, cycling and rapid bus transit – alongside new schools, healthcare and leisure facilities – the project reflects a long-term commitment to managed, sustainable growth. Quality of life remains one of East Herts’ greatest assets. The rivers Ash, Beane, Mimram, Rib, Stort and Lea weave through the district, while numerous Green Flag parks provide space for recreation and reflection. In Bishop’s Stortford, Castle Park has benefited from a £2.5 million heritage investment, while Southern Country Park draws visitors for its wildflower meadows and open landscapes. Hertford’s Ridgeway and Sawbridgeworth’s Pishiobury Park further reinforce the area’s environmental appeal. Cultural investment has matched environmental stewardship. In 2024, BEAM opened in Hertford, transforming the former theatre site into a £30 million cultural hub. With a 573-seat main theatre, a 151-seat studio, first-release cinema and flexible community spaces, BEAM anchors the county town’s creative life while embracing sustainability and community engagement. With more than 100 villages and hamlets, established market towns and strong transport connections, East Herts offers something increasingly rare: capital-standard amenities without capital pressures. For businesses, it means access to skilled talent, global connectivity and supportive local governance. For residents, it means space, community and opportunity. In East Herts, strategic connectivity and entrepreneurial innovation are not competing priorities; they are mutually reinforcing strengths shaping a district built for long-term success.

Quality of life remains one of East Herts’ greatest assets. The rivers Ash, Beane, Mimram, Rib, Stort and Lea weave through the district, while numerous Green Flag parks provide space for recreation and reflection. Inspire 73 17

A borough on the rise With thriving town centres, strong transport links and major investment projects, the Borough of Broxbourne offers a dynamic environment for businesses, residents and visitors Nestled in the heart of Hertfordshire, Broxbourne seamlessly blends rich historical heritage with forward-thinking economic development. A vibrant hub for businesses and residents, the borough benefits from a strategic location, robust infrastructure and a clear commitment to growth. Broxbourne’s three main towns – Cheshunt, Hoddesdon and Waltham Cross – each have their own distinct character and identity. Cheshunt is home to the Green Flag award-winning Cedars Park, once part of the estate of King James I, who lived at the Palace of Theobalds. The ruins of the palace remain a popular visitor attraction, with another attraction being Grundy Park, which has reopened to the public following significant improvements. The town is also where five-time British Olympic gold medallist Laura Trott grew up, with commemorative gold post boxes marking her achievements and the local leisure centre proudly bearing her name. Hoddesdon boasts an attractive town centre, which contains its well-loved Clock Tower and multiple war memorials. Just a short distance away are the Lowewood Museum and the Spotlight Theatre, which hosts a wide range of performances and events. The town is further enhanced by Barclay Park, another Green Flag award-winning space.

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Waltham Cross is known for its cultural diversity and offers a rich tapestry of leisure activities. It provides easy access to the Lee Valley White Water Centre, which offers world-class water sports facilities and was the venue for canoeing events during the 2012 Olympic Games. Waltham Cross Playing Fields have also been redeveloped to include modern facilities such as skate parks and sustainable outdoor gyms. Retail provision across Broxbourne is equally strong. Cheshunt is home to the Brookfield Shopping Centre, featuring major retailers such as Tesco, Marks & Spencer, Next, Flannels, River Island, Sports Direct, JD Sports, Boots and Vision Express, while the Old Pond area offers restaurants, independent shops and leisure services. Waltham Cross town centre combines high-street shopping with the Pavilions Shopping Centre, home to brands including Wickes, Homebase, Boots, Sainsbury’s and CEX. Hoddesdon’s town centre offers a mix of national retailers, independent shops, restaurants and weekly markets on Wednesdays and Fridays. Broxbourne also benefits from excellent transport connections. Proximity to the M25 and A10, along with five train stations – Rye Park (Hoddesdon), Broxbourne, Cheshunt, Theobalds Grove and Waltham Cross – provides seamless links to London, Cambridge and Stansted Airport.

Planning permission for the Brookfield Riverside and Brookfield Garden Village developments was granted in 2022. The Brookfield Riverside scheme in Cheshunt will create a new town centre for the borough, including approximately: • 315,000 square feet of retail space • 250,000 square feet of leisure facilities such as restaurants and a cinema • 160,000 square feet of office space including a new civic hub • 250 homes • 100 assisted-living units Each town contributes to a diverse and thriving business landscape, with the borough attracting established enterprises and start-ups. Turnford is home to Lamex Foods Group, a key player in its sector, while Hoddesdon hosts major firms including Pharmaron and Volker Fitzpatrick. Waltham Cross is the base for companies such as Reynolds Catering and Fishpools. Further strengthening Broxbourne’s reputation as a business destination, Waltham Cross welcomed a new Google Data Centre in September, forming part of the company’s wider two-year £5 billion investment in the UK. The centre supports growing demand for AI-powered services including Google Cloud, Workspace, Search and Maps and its construction involved more than 250 companies, many of them local suppliers. Broxbourne’s commitment to sustainable growth is reflected in a number of ambitious regeneration projects. Construction work on new allotments at Church Lane, Wormley, began in September 2025 and is progressing well. The development, approved in November 2022, will provide replacement allotments for current plot holders at Halfhide Lane. The existing Halfhide Lane allotments are being removed to enable delivery of the Brookfield Riverside and Brookfield Garden Village project. The new Church Lane site will ensure that allotment provision within the borough is maintained while supporting this major regeneration scheme. The new allotment site will feature up to 45 individual plots, along with improved parking access and landscaping works to enhance usability and appearance. The carefully planned layout will provide a functional and welcoming growing environment for residents throughout the year.

• 2,000-space car park and significant public realm improvements Together, the two developments aim to create a new retail, civic, business and leisure centre alongside housing for around 5,000 residents. As part of the wider Renaissance programme, Waltham Cross Town Centre has undergone a comprehensive transformation designed to create a vibrant, modern environment while preserving its historic character. The Borough of Broxbourne secured £14.3 million from the Government’s Levelling Up Fund to support the project. Following just over a year of work, the regeneration scheme was officially completed in December. The improvements have dramatically enhanced the town centre, introducing better accessibility through new pedestrian crossings and a shared cycle path, as well as landscaped areas with sustainable drainage, pocket parks, new lighting, street furniture and bicycle stands. One-way vehicle access has been introduced through the town centre, alongside additional on-street parking. These changes are expected to attract more visitors, encourage private sector investment, generate new employment opportunities and help reduce crime and anti-social behaviour. Local businesses will benefit from a more attractive trading environment, while residents will enjoy an improved quality of life and greater access to health, leisure and social spaces. The Borough of Broxbourne stands as a strong example of balanced regional development, where historic character sits comfortably alongside modern infrastructure and ambitious growth plans. With major regeneration projects, thriving businesses and an abundance of high-quality green spaces, the borough continues to enhance opportunities for residents, visitors and investors alike.

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What’s next on the horizon for Hertfordshire business? A bold new insight series has launched in Hertfordshire, creating a dynamic platform for businesses to engage with the conversations shaping the region’s future. From regional trends and policy shifts to strategic growth discussions, the series aims to inform, inspire and connect the county’s business leaders. Officially launched in January, Hertfordshire Horizons is designed to bring the county’s business community together. Hosted by the Chamber and sponsored by Menzies LLP, the inaugural event took place at the iconic Knebworth House and Barns. The event featured a series of compelling presentations: •

Stuart Cuzner, Partner at Menzies LLP, opened with a warm welcome.

•

Anthony Downs, Managing Director of Placewell Advisory, shared key trends and strategic priorities shaping Hertfordshire.

•

Deborah Smith, Local Skills Improvement Plan Project Manager, provided the latest updates on workforce development and skills initiatives.

•

Paul Robin, CEO of Hertfordshire Community Foundation, highlighted regional initiatives driving community impact.

•

Patrick Milnes, Head of People and Work Policy at the British Chambers of Commerce, offered insights on national and regional trade perspectives.

Donna Schultz, CEO of the Chamber, said: “This was an incredible start to Hertfordshire Horizons. Thank you to everyone who attended and joined the conversation – your engagement made the launch truly memorable.” The event was captured by Patron Pearldrop Video Production, with other Patrons including: • University of Hertfordshire • Ashbourne Insurance Services LTD • Tate Recruitment • Longmores Solicitors • Menzies LLP • Sika UK • Oaklands College • Hertfordshire Community Foundation

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Muffins mixed with mindfulness The winter months can be tough – shorter days, colder weather and the post-holiday slump can take a toll on energy and morale. Recognising the importance of supporting employees during this challenging season, a special event was designed to focus on workplace wellbeing, offering practical insights and connection for those shaping company culture and employee experience. The Wellbeing in the Workplace Breakfast and Tour, hosted by the Chamber, welcomed HR and people professionals, business leaders, managers and anyone interested in cultivating healthier, more engaging workplaces. Attendees had the opportunity to explore initiatives that drive engagement and performance, connect with wellbeing experts and leave with actionable ideas. Donna Schultz, CEO of the Chamber, said: “From practical wellbeing tips to meaningful networking, the event was all about connection, inspiration and learning. It was a truly feelgood event and we can’t wait to see these ideas flourish across workplaces in Hertfordshire.” Guest speaker William Rabey, Business Development Director at Habit Action, shared how his organisation supports regional and global clients with expert design and construction initiatives that prioritise wellbeing. He was joined by Tania Diggory, Founder and Director of Calmer, who delivered an insightful session on mental health and wellbeing strategies for workplaces. Sponsored by Habit Action, the event took place in January at the award-winning Atlas Copco Group UK headquarters in Hemel Hempstead. The venue offered a rare opportunity to experience a workplace designed entirely around employee wellbeing. From biophilic design and natural light to on-site wellbeing facilities, it showcased how thoughtful workplace planning can boost health and performance. Donna added: “Atlas Copco Group truly went above and beyond to welcome us into their stunning, employee-focused workspace. From the guided tour led by Elise Davies and the Atlas Copco team to seeing their innovative approach to wellbeing firsthand, every detail was inspiring.” The morning also included contributions from a variety of wellbeing-focused organisations, providing attendees with a broad spectrum of practical solutions and strategies. Exhibitors included: • Champneys • The Mindset Development Group • The Hospice of St Francis • ColourMeln Wellbeing • Step2Skills • Intentional Team Coaching Ltd • ADD-vance • One Stop Healthcare • Habit Action Patrons in attendance were Hertfordshire Community Foundation, Menzies LLP, Sika UK and Tate Recruitment.

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Connection in action Businesses from across the county gathered for a morning of collaboration and connection at an event that gave attendees the opportunity to strengthen relationships, exchange ideas and explore new opportunities within the local business community.

Hosted by the Chamber, the Silver Members’ Networking Breakfast brought energy and enthusiasm to its Hertfordshire offices. Donna Schultz, CEO of the Chamber, said: “These networking breakfasts are designed to go beyond traditional introductions. They create an environment where meaningful conversations can develop naturally, fostering partnerships and shared learning among members.” A key feature of the morning was the insight shared by Keith Brown from benefit partner Quest Cover. His contribution highlighted the ongoing importance of HR and health and safety expertise in supporting businesses. Sue Knowles, representing Costco Wholesale, also addressed attendees, outlining an exciting opportunity for charities across Hertfordshire. Costco generously sponsored the food and refreshments for the event and is currently seeking local charities to support through funding initiatives. Donna added: “Events such as this demonstrate the importance of bringing businesses together in person. By creating space for discussion and relationship-building, the Chamber continues to play a pivotal role in strengthening Hertfordshire’s business community. “We look forward to welcoming Silver Members to the next event and continuing to support meaningful business engagement across the region.” Patrons in attendance included: •

Ashbourne Insurance Services

•

peer2peer

•

Quest Cover

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Events programme 19/03

FAMILY BUSINESS: 10 GENERATIONS AND 10 LESSONS 19.03.26 08:45-11:00 HANBURY MANOR, GARDEN COURT MEMBER RATE – FREE NON-MEMBER RATE – FREE

Family businesses are built on strong relationships and shared history, and those strengths often guide them through day to day decisions. But when a business faces change – whether expected or unexpected – those close ties can make the path forward less clear. It is common for families to feel the pressure of balancing personal connections with what the business needs. Change can take many forms: a new generation stepping in, a shift in direction, leadership transitions or even the decision to sell. Our guest speaker, Claire Austin of Austin’s Funeral Directors, will share her experience of working within a long established Hertfordshire family business. She will talk about the history of the firm, what she has learned from being part of a multi-generational organisation and the practical realities of managing change while maintaining family harmony. Her perspective will set the scene for the legal guidance that follows from Longmores Solicitors, highlighting the issues families commonly encounter when making important decisions about the future of their business including: • Good governance • Responsibilities of change makers to ensure the success of the business • How to avoid disruption and disputes • Succession planning so you can implement decisions with as little stress as possible • Preparing a business for sale so you can maximise the opportunity when the time comes • Handling employment issues within family business After the presentation, delegates will be invited to ask questions to the panel of speakers.

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20/03

UNDERSTANDING EXPORT 20.03.26 09:30-12:30 MEMBER RATE - £365 NON-MEMBER RATE - £425

This online British Chambers of Commerce (BCC) accredited course provides an overview of the complete export process and covers the key elements delegates would need to understand to start to formulate a successful export strategy. These procedures are explained in simple everyday terms and delegates leave equipped with a good understanding and knowledge of current best practice. The content includes: • What is an export and the export process • Standard export documents • Why is it important to know where the UK has trade agreements • What is a contract of sale and what is a purchase order? • What are Incoterms and the importance of using them in an international contract. • The importance of Commodity/Tariff codes in international trade • Packaging, shipping marks and handling labels. • Understanding embargoes and sanctions and what type of goods are controlled? • The advantages of using and working with freight forwarders. • Proof of Export. #HertsChamberExport Jeff Lewis MBA BSc MIEx Jeff Lewis has worked at all levels of business across a wide range of industries within the UK and international sales arena. He has extensive experience of working in Europe, the Middle East, Africa, Latin America, the Far East, Australia and North America. As well as working with small and large organisations as an international business advisor, Jeff is an approved trainer for the British Chambers of Commerce, the Department for International Trade, the European Bank for Reconstruction and Development (EBRD) and the United Nations Development Programme (UNDP). Jeff is a fully qualified military electronics engineer with British Aerospace, working on a wide range of military control systems. Jeff’s other career experience includes managing international sales departments for Recoton Corporation USA, Maplin Electronics UK and Premier Farnell UK. As well as a BSc in Electronics, Jeff has an MBA from Manchester Business School, one of the highest-rated Business Schools in Europe with an international reputation for top-rated teaching and research. Here Jeff specialised in the Internationalisation Process and Global Growth Strategies.

17/04

SILVER MEMBERS’ NETWORKING BREAKFAST 17.04.26 08:00-10:00

13/04

HERTS GO GREEN & GROW WORKSHOP 13.04.26 NOON-13:00

HERTFORDSHIRE CHAMBER OF COMMERCE OFFICE, HATFIELD MEMBER RATE – FREE SILVER MEMBERS ONLY

ZOOM MEMBER RATE – FREE NON-MEMBER RATE - £15 + VAT Join our monthly online Herts Go Green and Grow (HGG&G) workshop and be part of the force working to protect our county. HGG&G is a unique cross-industry group, an open forum to discuss sustainability issues, challenges and opportunities, as well as hear updates from experts on the regulatory landscape and other relevant topics. The community is a safe space to ask any questions and to share discoveries and learnings. It is a great opportunity to meet and network with like-minded businesses who are passionate about making a difference. The Herts Go Green and Grow initiative was launched in 2022 by Hertfordshire Chamber of Commerce, in collaboration with our members: JPA Workspaces, KGK Genix, Estu Global, Net Zero International and Insight MCL. Online meetings take place on Zoom and the link will be sent out a couple of days before the meeting.

Join us for an exclusive Silver Members Networking Breakfast at our Hatfield Office – a complimentary event designed to enrich your membership experience and elevate your business connections. This members-only morning gathering is your opportunity to: • Gain deeper insight into your Silver membership benefits • Connect with like-minded professionals, explore new collaboration opportunities and foster strategic business relationships Enjoy a relaxed yet professional setting while making the most of two focused hours of valuable networking. Spaces are limited and attendance for Silver members only.

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21/04

MEET THE NEIGHBOURS WITH ELECTRIC UMBRELLA 21.04.26 10:00-NOON ELECTRIC UMBRELLA, THE MARLOWES, HEMEL HEMPSTEAD MEMBER RATE - £30 +VAT NON-MEMBER RATE - £45 +VAT

17/04

UNDERSTANDING COMMODITY CODES 17.04.2026 09:30 – 12:30 ZOOM MEMBER RATE – £365.00 +VAT NON-MEMBER RATE - £425.00 +VAT

This online British Chambers of Commerce (BCC) accredited course covers the key elements of what a Commodity Code is and how they are used. It highlights commercial implications of the correct use of the Commodity code and why it is so important to have a good understanding of them. The content of this course includes: • Explanation of what a commodity code is • What is the Harmonised System (HS Code)? • An explanation of how a commodity code made up • A look into global commodity codes and comparisons with the UK Tariff • Who is responsible for getting the commodity code correct? • Why is it so important to get the commodity code right and the impact of incorrect classification • How to classify products Section Notes and using the General Interpretive Rules (GIR)? • Commodity codes and how they are used in UK trade agreements • What is an Advanced Tariff ruling? #HertsChamberExport

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Join us at the Electric Umbrella Arena on Tuesday 21st April from 10:00 to 12:00, for an interactive networking experience that turns the volume up! This event is headline sponsored by Dacorum Borough Council. Meet the Neighbours with Electric Umbrella blends networking and connection with live music, creativity and plenty of energy, whilst learning about one of Hertfordshire’s most inspiring organisations. It may not look like your usual networking breakfast, but that is exactly the point. Expect something relaxed, interactive and genuinely fun. The morning will include time to network with fellow Chamber members and guests, the chance to explore the Electric Umbrella space, and an opportunity to learn more about their impact and ambitions. You will also experience a live performance and be invited to get involved, whether that is picking up an instrument, joining in, or cheering from the front row. About Electric Umbrella At Electric Umbrella, we use music to unite people and create a more inclusive society. Through workshops and performances on stage and in schools, we empower learning disabled people of all abilities, building confidence, skills and leadership potential. When you’re part of Electric Umbrella, the stage is always set, the lights are bright, and the show is always on. Everyone in our community has the opportunity to work alongside professional musicians to co-produce extraordinary performances. And in doing so, we challenge people to think differently about learning disabled people. After all, there’s no such thing as normal. In 2025, we supported hundreds of learning disabled adults each week, reached tens of thousands of children through schools and nurseries, and performed on unforgettable national stages, while continuing the weekly work that sits at the heart of everything we do. In 2025: • 200 learning disabled people in Hertfordshire enjoyed over 3,000 hours of weekly, in-person musical activity, alongside thousands of people nationally taking part in our free online programmes • We delivered 375 mainstream and SEND primary school and nursery visits, reaching over 50,000 children and teachers • 350 schools signed up to the Electric Umbrella Academy • We performed at over 40 gigs and events, providing hundreds of performance opportunities, including 10 Downing Street, CarFest, BGT and more.

22/04

HERTFORDSHIRE HORIZONS 22.04.26 16:00-18:00 KNEBWORTH HOUSE MEMBER RATE - £40 +VAT NON-MEMBERS RATE - £50 +VAT

Join us for the second event of our new insight series, Hertfordshire Horizons at the iconic Knebworth House, sponsored by Menzies! This new series keeps Hertfordshire’s business community connected to the conversations that matter, from the trends shaping our region to the policy shifts influencing future growth. Our opening event will set the tone for a future focused programme that puts regional priorities centre stage, offering sharp insight, strategic discussion, and valuable connections. Our Hertfordshire Horizons event will include: • Chris Maloney, Partner, Menzies - Introduction to Menzies • Anthony Downs, Managing Director, Placewell – Key trends, evolving policies, and major projects shaping Hertfordshire and neighbouring regions, plus a strategic discussion on what businesses need to prosper. • Deborah Smith, Local Skills Improvement Plan Project Manager– Latest developments for Hertfordshire businesses. • Paul Robin, CEO, Hertfordshire Community Foundation – Regional update. • Scott Crudgington, Deputy Chief Executive & Executive Director of Resources, Hertfordshire County Council County update. • Herts Go Green & Grow - Sustainability and regulatory update. • Nat Webber, Event Management, Todd in the Hole Introducing Anthony Downs Anthony Downs is a seasoned estate and development professional with over three decades of experience in estate management, planning and legacy development. During more than 25 years at Gascoyne Estates, including his role as Estate Director of the historically significant Hatfield Park Estate, he led strategic initiatives that secured allocations for around 4,000 homes and 500,000 square feet of employment space, supported by influential pattern books, design codes and discussion papers. Formally trained as a building surveyor with a focus on conservation, design and placemaking, he is known for balancing heritage with progress to deliver projects that are both commercially viable and culturally sensitive. Anthony later founded Placewell Advisory and continues to shape national policy through his work with the CLA’s National Policy Committee and as a non-executive director at Gascoyne Estates, with his contribution to the built environment recognised by a King’s Foundation Award.

29/04

THE KING’S AWARD FOR ENTERPRISE LAUNCH 29.04.2026 11:00-12:00 ZOOM MEMBER RATE - FREE NON-MEMBER RATE - FREE

Hertfordshire Chamber of Commerce are delighted to announce the launch of The King’s Awards for Enterprise, taking place virtually on Wednesday 29th April 2026, from 11:00 - 12:00. The Chamber is hosting a free to attend zoom to launch these Awards, promote their importance and encourage businesses within Hertfordshire to submit entries. The King’s Awards for Enterprise are highly regarded awards, given in recognition of outstanding achievement by UK businesses, across the following four categories: • Innovation • International Trade • Sustainable Development • Promoting Opportunity through Social Mobility We will hear from HM Lord-Lieutenant of Hertfordshire, Robert Voss CBE, CStJ who will be joining us to emphasise the significance of these awards, together with a representative from The King’s Awards Office, Department for Business and Trade. In addition, we will hear from a number of past winners, who will discuss the many ways in which winning one of these prestigious awards has benefitted their organisations. Spend an hour online with us and discover why entering and winning one of these awards is so important for your business.

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Inspiring Herts Awards 2026 The hunt for the county’s brightest business stars is officially on with the return of what many call the Oscars of Hertfordshire. Celebrating 15 years, the Inspiring Hertfordshire Awards shine a spotlight on outstanding businesses and individuals, honouring their hard work, creativity and contributions to the county’s thriving economy. Organised by the Chamber and sponsored by SA Law, the awards will culminate in a glittering gala evening, where finalists will find out who will be crowned the cream of the crop across a variety of categories.

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The black-and-white-themed gala takes place on Thursday 18 June at Tewinbury Farm and will welcome up to 350 business leaders and professionals. Expect an evening full of elegance and celebration on a grand scale. Tickets are on sale and a range of sponsorship opportunities are still available, offering businesses exceptional brand exposure and direct engagement with Hertfordshire’s business community. See the Chamber’s events page for more information about the Inspiring Hertfordshire Awards

CATEGORIES INCLUDE:

• Business of the Year - Medium to Large

• Inspiring Business of the Year • Outstanding Contribution to Business • Excellence In People Development • Family Business of the Year • Most Promising New Business • Workplace Wellbeing Award • Apprentice of the Year • Business of the Year - Small to Medium

• Entrepreneur of the Year • Property and Construction Project of the Year • Excellence in International Trade • Community Champion • Diversity and Inclusion • Green Award • Best Use of Technology

SAVE THE DATE: Awards Ceremony and Gala Dinner Thursday 18/06/26, 18:00 - Midnight Tewinbury Farm Hotel, Welwyn Members: £175 +VAT Non-Members: £209 +VAT

SPONSORS:

There are limited sponsorship opportunities available. For further details, please contact: enquiries@hertschamber.com Inspire 73 29

Celebrating innovation and achievement 2026 kicked off with plenty of energy and ambition as Hertfordshire’s business community came together for two exciting events designed to inspire, educate and celebrate excellence.

Additional speakers included:

The Inspiring Hertfordshire Awards, a highlight of the county’s business calendar, began with an inspirational launch and a practical workshop, setting the stage for a year of recognition and achievement.

• Chris Maloney, Menzies LLP – sponsors of the Outstanding Contribution to Business category

An inspirational launch

Donna Schultz, CEO of the Chamber, said: “It was incredible to see so many Hertfordshire businesses under one roof, sharing their achievements and ambitions.

The Inspiring Herts Awards Launch, sponsored by SA Law, was held in January at the magnificent Old Palace, Hatfield Park, providing a stunning backdrop for an evening of insight and celebration. Guests enjoyed a fascinating introduction to Hatfield Park’s rich history from James Rayne, followed by an inspiring address from Jacqueline Button, Partner at SA Law, who highlighted the strength and vibrancy of Hertfordshire’s business community.

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• Silke Anderson, Cloud7 Marketing & AI – winner of Best Use of Technology 2025 • Isobel Dwyer, DENS – winner of Community Champion 2025

• Paul Robin, Hertfordshire Community Foundation – Chamber Charity partner

“Celebrating with the community reminds us why these awards matter. It’s a night that motivates everyone to aim higher in the year ahead.” Patrons in attendance included representatives from Broxbourne Council, Hatfield Park, Hertfordshire Community Foundation, Longmores Solicitors, Menzies LLP, Oaklands College, Pearldrop Video Production, University of Hertfordshire and Croft.

Preparing for success Following the launch, the Entering is Winning Workshop offered businesses expert guidance on creating a compelling awards entry. Sponsored once again by SA Law, the event was held at Tewinbury Farm Hotel in February. The session was led by Mary Sykes, Corporate Relations at the Chamber, and Julie Palmer, Editorial Manager at Strand, who shared insights and practical tools to help businesses showcase their achievements effectively. They explored topics including: • Why entering the Inspiring Herts Awards matters • What judges are really looking for • Practical hints, tips and common pitfalls to avoid • How to tell your business story with impact Donna said: “Workshops like this show the real value of the Inspiring Hertfordshire Awards. Businesses leave with practical tools and inspiration to tell their story in a way that can open doors and even take them to the next level with national recognition. “Mary and Julie guided attendees with energy and expertise. They made the process of preparing an awards entry feel exciting and achievable, leaving businesses confident to put their best foot forward.”

An evening of celebration This year’s Inspiring Hertfordshire Awards ceremony and dinner will take place at Tewinbury Farm on Thursday, June 18, with more than 350 attendees expected. The 15th anniversary will be celebrated with a black-and-white-themed evening, promising a spectacular night of recognition and networking. To secure you’re place at the ceremony, visit: https://hertschamber.rubicrm.com/calendar_detail. html?eid=2FADB538-20B9-409C-893E-3253BDF61EBB Category sponsors: • Menzies LLP • FB Chain • Hab Law • Green Building Design • Hertsmere Borough Council • Broxbourne Borough Council • Tees Law • HSBC UK • Ramsay Health Care • University of Hertfordshire • NFU Mutual • Longmores Solicitors • Croft • Stevenage Borough Council • Oventrop Associate sponsors: • Hatfield Park • Pearldrop • Oaklands College • Barclays • Deluxe Driven

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Delivering care with compassion for generations to come 32 Inspire 73

Jacqualine Moyo, Managing Director of Ness M Care Services, talks to Sarah Dale about the power of building relationships as a Chamber Patron and her vision for compassionate care

Former nurse Jacqualine Moyo established Ness M Care Services 15 years ago. Ness M Care Services provides specialised home care services designed to give people the option to be cared for in the comfort of their homes. Their services, which are commissioned by the local NHS and social services, include care for elderly people who require support because of health or age-related factors, palliative care, adults living with dementia requiring treatment and care, people in need of intermediate care post hospital discharge, and adults living with complex and ongoing health care needs. The organisation became a Patron member of Hertfordshire Chamber of Commerce last July when its head office moved to Hertfordshire. “Hertfordshire is a place where I really see the value of being connected to a wider business community,” she says. “Having emigrated from Zimbabwe and built my organisation from the ground, I understood from the beginning how important it was to engage with local networks that support growth, learning and collaboration. The Chamber has always provided exactly that – a space to build meaningful relationships beyond the care sector and remain connected to the broader business environment. “Ness M Care Services is now a leading home care business, but we’re still at a stage of seeking higher level of influence, brand visibility and exclusive access and I believe joining the Hertfordshire Chamber as Patron members will help us achieve those goals.” Jacqualine says that she is confident that being a Patron has “strengthened their visibility, credibility and the opportunity for collaborative problem solving with other influential Patrons and Chamber leaderships”. “Through events, networking opportunities and ongoing support from the Chamber team, we have been able to connect with organisations who share our values and ambitions,” she says. “These interactions are slowly opening new avenues for strategic partnerships and community engagement. What I appreciate the most is that the Chamber brings together diverse sectors, giving us the opportunity to learn from others, exchange ideas and the opportunity for my organisation to represent and connect the home care sector with other businesses to lead and influence decisions that affect this sector. “My advice to new members is simple: be present and be engaged. Attend the events, introduce yourself and don’t underestimate the value of informal conversations. Collaboration doesn’t happen by accident; it happens when you show up consistently.” Jacqualine trained as a nurse in the UK, transitioned into pharmaceutical sales and became a medical equipment specialist working with multinational companies based in South Africa. She returned to the UK to start again as a nurse and left bedside nursing at the age of 41 to start her own home care business.

“So, I know the power of building relationships,” she adds. “The Chamber community is generous with knowledge and support, and new members can gain a lot by taking full advantage of that.” Like many organisations in the care sector, they continue to face challenges around workforce shortages, recruitment, navigating regulatory demands and the serious budget cuts. “Ensuring we maintain high-quality care while scaling responsibly requires constant attention,” she says. “The Chamber can help by continuing to provide access to partners, talent networks and platforms that help local businesses share insight and best practices. Advocacy is also crucial; having a unified voice on issues affecting our sector, particularly workforce sustainability, makes a real difference. “Looking ahead, we aim to expand both our service offerings and our impact in the Hertfordshire community and in other areas where we have a footprint, such as Norfolk and Cambridgeshire. We’re exploring new care pathways, strengthening internal training programmes and looking at opportunities for strategic recruitment to support long-term growth. Our foundation work will continue to evolve as well, building on our commitment to community-focused initiatives. “My personal vision for 2026 and beyond is to see Ness M Care Services continue to grow in a way that remains true to why I started it. When I was training as a nurse, my experience taught me that there was a better, more compassionate way to deliver quality care in people’s homes. That belief is still at the centre of everything we do. I look forward to opportunities to share expertise, advice and insights into the home care sector with the next generation, including my own children.”

The Chamber can help by continuing to provide access to partners, talent networks and platforms that help local businesses share insight and best practices. Advocacy is also crucial; having a unified voice on issues affecting our sector, particularly workforce sustainability, makes a real difference. Inspire 73 33

Towards a Local Growth Plan

Hertfordshire sets out bold vision as UK’s innovation heartland Hertfordshire leaders came together at Westminster on 12 March to launch the county’s Economic Strategy and set out a shared ambition for future growth. Hosted by Andrew Lewin, MP for Welwyn Hatfield, on behalf of Hertfordshire Growth Board, the reception brought together 100 senior representatives from Government, business, local authorities, education, faith and voluntary organisations to deliver one clear message: Hertfordshire is united behind a long-term plan 34 Inspire 73

to drive growth, widen opportunity for all and strengthen the county’s contribution to the national economy. With a £50bn economy, world‑leading innovation assets and a strong track record of delivery, Hertfordshire begins this next chapter from a position of strength. The county is home to Europe’s leading cell and gene therapy cluster in Stevenage; nationally important agri‑tech and clean‑growth institutions; an

emerging space and defence cluster centred around Airbus; significant investment in digital infrastructure and data centres; and the second largest film and TV production economy outside London - home to one of Europe’s highest concentrations of major studios. The Hertfordshire Economic Strategy 2026–2036 sets out a vision for how the county will build on these strengths over the next decade. By 2036, Hertfordshire will be recognised globally as the UK’s innovation

These ambitions include: •

Growing the economy to £63bn GVA by 2036, rising to £80bn by 2050

•

Raising productivity to £85,000 per job

•

Increasing priority‑sector employment to 270,000 jobs

•

A long‑term ambition for 800,000 jobs and 200,000 new homes by 2050

Cllr Steve Jarvis, Leader of Hertfordshire County Council, said: “Hertfordshire is already one of the largest and most productive local economies in the country, and there is a clear, shared view across our political and business leadership that mayoral devolution will help us unlock our full potential. This evening has demonstrated how much we are already delivering together – and how much more we can achieve with the right tools and levers in place to accelerate growth, improve infrastructure and widen opportunity for every part of the county.” Baroness Sharon Taylor of Stevenage OBE, Parliamentary Under-Secretary of State (Lords Minister for Housing and Local Government), reflected on Hertfordshire’s national importance, saying: “Hertfordshire’s strengths speak directly to the national priorities of productivity, innovation, skills and long-term growth, with an approach to partnership that is mature, constructive and focused on delivery. What we have witnessed this evening is a place that understands its role in supporting the UK’s wider economic ambitions, and one that is ready to work closely with Government to make them a reality.”

Andrew Lewin, MP for Welwyn Hatfield, said: “We call Hertfordshire the county of opportunity and it’s true for business and residents alike. North of London and south of the Oxford, Cambridge corridor - we are perfectly placed to be at the centre of growth and innovation for decades to come. I congratulate the Hertfordshire Growth Board on their ambitious new strategy and look forward to working with the local and national businesses based in our community to help make it a reality.” Vi Davda, Managing Director and Global Head of Bond Origination at ABN AMRO and Hertfordshire Futures Board Member said: “Hertfordshire has real economic strength and clear ambition. This Strategy builds on globally significant sectors and gives investors the confidence that the county is focused on long-term, sustainable growth.” Guests also heard about Hertfordshire’s dynamic creative industries, with studios across the county driving growth in film, TV and immersive production, generating skills, employment and supply chain opportunities across Hertfordshire. Closing the evening, Peter Taylor, Elected Mayor of Watford and Chair of the Hertfordshire Growth Board, welcomed the Strategy as a collective commitment to ensuring that growth, investment and opportunity reach every part of the county - and that with the right tools and flexibility Hertfordshire can deliver growth faster and more fairly for residents and for the country.

heartland – a high value, productive and sustainable economy where businesses and people thrive, and everyone will feel that life is tangibly better. It focuses on five priorities that will drive future growth: digital adoption and AI; skills and participation; innovation and clean growth; thriving places; and Hertfordshire’s national and international role. Together, these align closely with Government missions on productivity, skills, innovation, net zero and place‑based growth. It also sets out the scale of Hertfordshire’s ambitions - both what the county can deliver over the next decade and what could be accelerated by 2050 with the right powers to bring forward homes, jobs and infrastructure and drive UK growth at pace.

Download the: Hertfordshire Economic Strategy Executive Summary and Hertfordshire Economic Strategy 2026-2036

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Advertising Feature

COLLABORATION AND OPPORTUNITY:

Reflections from the planning resilience symposium

Planning is about people, place and partnership – a message that echoed throughout the Hertfordshire planning resilience symposium. Planners, Heads of Planning and private sector members of the HIDB gathered to share experiences, reflect on current challenges and consider the opportunities presented by Local Government Reorganisation. Experience and shared learnings

Helen Fadipe MBE, Immediate Past President at the Royal Town Planning Institution, highlighted the importance of building relationships, as collaboration becomes an anchor for growth and investment. This collaborative mindset also inspires talent within the sector, encouraging planners to develop their careers and share knowledge across authorities.

Small scale, big impact

A recurring theme was the importance of amplifying community voices - the local aspirations and stories that make places distinctive, regardless of a project’s scale. JTP Architect, Tom Rimmington, emphasised that even the smallest design decisions can shape the overall impact of a development. He noted that meaningful engagement and clear communication are crucial to strengthening relationships and creating developments with a positive, lasting legacy.

Seizing opportunities from challenges

With Local Government Reorganisation on the horizon, the symposium offered planners the chance to hear first-hand insights from regions that have already navigated devolution. Ed Whetham, Director at Laxton Properties, encouraged planners in the room to think about the opportunities before they happen. Drawing on his operational experience in Buckinghamshire, he highlighted the importance of keeping knowledge local, celebrating local identity, communicating openly and embracing change as a chance to refine and improve working practices. There was a strong emphasis on the value of training, guidance and professional development and how planning teams can thrive when collaboration is achieved. By continuing to communicate clearly and work across boundaries to champion the stories that matter, Hertfordshire is signalling its ambition to deliver sustainable, long term growth.

About HIDB

Established in 2021, the HIDB, part of Hertfordshire Growth Board and delivered in partnership with Meeting Place, brings together both the public and private sectors from across Hertfordshire, giving over 80 members a seat at the table to understand and influence the future of the county.

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To find out more about benefits and membership visit: www.hidb.co.uk/membership/

Rebranding isn’t a design project Choosing to rebrand isn’t just about updating your design assets. It’s a leadership decision about clarity, timing and alignment that shapes how a business thinks, behaves and grows. Laura Pearce, MD of Strand, explains Rebrands are usually triggered by sensible reasons. The business evolved. The offer has expanded. The market has shifted and your brand strategy has outgrown how the organisation currently presents itself. Where rebrands fall down isn’t creativity, it’s expectation. Too often, rebranding is treated as a visual exercise, a refresh, an update, a new look rather than a leadership decision about clarity and alignment.

What a rebrand actually changes A successful rebrand doesn’t just change how a business looks. It changes how it behaves. It influences how teams describe what they do, how confidently they sell and how consistently decisions are made. It brings alignment to messaging, tone and priorities, not through control but through a shared understanding. When the right foundation is in place, creative work can flow. When it isn’t, design ends up compensating for a deeper uncertainty.

Why timing matters more than anything else Rebrands launched too early often struggle to make an impact. The brand strategy underneath isn’t stable enough, so the brand is asked to do too much heavy lifting. Left too late and the opposite can happen. The business itself has already changed, but the brand you’re working with still reflects an earlier version of itself, something that will create confusion internally and externally. In the process, your offer is devalued.

This is why timing matters more than personal preference. A rebrand should reflect who the business is, not who it hopes to be without the structure in place to support it.

What marketers should look out for For marketing managers, rebrands are (they really are) high-pressure moments. Warning signs can tend to appear when stakeholders are pulling in different directions, visual decisions are being debated because no one is quite clear on the positioning and then it becomes a case of trying to please everyone rather than make confident choices for the brand. Again, these aren’t design problems, they’re positioning problems, and no amount of creative genius can attempt to resolve them alone.

What strong rebrands have in common The most effective rebrands share a few traits. There is clear leadership support and decision-making. Agreement is reached early on what won’t change as well as what will. There’s a confidence to make things simple rather than over-engineer and the commitment extends beyond the launch. It’s about momentum not just noise.

Clarity before creativity Rebranding isn’t about becoming something new. It’s about something becoming clearer. When brand strategy, leadership motivation and operational readiness are together, creative work will become faster and more effective. Teams can feel free to move with confidence and the decisions they make will stick. That’s when your rebrand stops being a design project and it starts to deliver as a business one.

Share your story in the next issue of inspire! Do you have exciting news to share with the Hertfordshire business community? Whether it’s a new product launch, a recent award, a company milestone or a community initiative, we want to hear from you. We’d love to include your stories in the next issue of Inspire. It’s a great opportunity to spotlight your achievements, raise your profile and connect with fellow Chamber members.

Submit your news item today and let’s celebrate your success together.

2 7 . e r i insp

26 UARY 20 Y - FEBR JANUAR

Deadline for submissions: 7th April 2026 Email your news to: editorial@hertschamber.com Advertising opportunities contact: Karen Hall karen@benhampublishing.com Mobile 07801 788880

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Advertising Feature

Navigating the New Landscape of Succession and Exit Planning WHAT BUSINESS OWNERS NEED TO CONSIDER IN 2026 Alison Price, Partner, TC Group For many owner-managed businesses, “the future” rarely reaches the top of the agenda. With the daily pressures of clients, staff, cashflow and operations, long-term planning can feel like a luxury. Yet one of the most important decisions an owner will ever make is how — and when — to step back while protecting the value they have created. With significant tax changes coming into force from 2025 and 2026, including increases to Capital Gains Tax (CGT) and reforms to Employee Ownership Trust (EOT) relief, this is the right moment for business owners to reassess their succession strategy. Below are four core exit routes for ownermanaged businesses, and how the changing landscape affects each.

Management Buyouts (MBOs)

Still viable — but the stakes have changed From April 2026, the CGT rate on disposals qualifying for Business Asset Disposal Relief (BADR) rises to 18%, with a £1 million lifetime cap. Once that allowance is used — or where conditions are not met — the full rate applies. Because MBOs typically involve payment over time, the seller relies on the company’s future profitability and the capability of the management team. With higher tax costs, deferred consideration becomes more exposed to performance risk, placing greater emphasis

on robust forecasting, leadership strength and cashflow resilience.

Solvent Liquidation (MVL)

MBOs work best where a strong internal team is already driving growth and profits are predictable enough to support structured repayments. They remain an effective route, but require more careful risk assessment than in previous years.

For owners who no longer wish to trade and want to extract retained value, a Members’ Voluntary Liquidation (MVL) provides a straightforward and tax-efficient mechanism.

Employee Ownership Trusts (EOTs) Culturally powerful and still tax-efficient

EOTs allow owners to sell to employees through a trust structure, preserving independence and supporting long-term continuity.

A practical solution in the right circumstances

MVLs are appropriate where the company holds significant retained cash or assets, trading has ceased, and no succession is required. They offer a structured method of winding down and distributing capital, particularly where transferable goodwill is limited.

From 26 November 2025, only 50% of the gain on disposal will be relieved from CGT, with the remaining 50% taxable at the seller’s rate. For many owners, this results in an effective tax rate of around 12%.

Choosing the Right Route

While no longer entirely tax-free, EOTs remain comparatively efficient. Their appeal, however, goes beyond tax. For owners seeking to protect culture, reward loyalty and safeguard independence, they continue to offer a compelling balance between financial return and legacy.

•

An EOT may offer strong cultural continuity.

•

A trade sale may maximise financial return.

•

An MBO can preserve independence where the management team is robust.

•

An MVL may suit those seeking an orderly wind-down.

Trade Sales

Often delivering maximum value A sale to an external buyer — whether a competitor, consolidator or private equity investor — frequently achieves the highest headline valuation, particularly in sectors where scale and synergies are attractive. As with other routes, CGT on qualifying disposals rises to 18% from April 2026, subject to the BADR lifetime cap. Preparation is critical. Strengthening financial reporting, systemising operations and clarifying market positioning can materially enhance value. Trade sales typically suit owners seeking a clean break and maximum commercial return, though they may involve the greatest cultural change.

There is no universal “best” exit. The right choice depends on financial objectives, appetite for risk, leadership capability and personal priorities.

What is clear is that tax changes have increased the importance of early and deliberate planning.

Planning with Purpose Succession planning is no longer simply about finding an exit — it is a strategic process that shapes the future of the business, its people and the owner’s legacy. With significant tax changes taking effect from 2025 onwards, there has never been a more important time for business owners to review their options. The strongest outcomes arise when owners begin planning three to five years ahead, build a capable leadership team, and explore every route with clarity — financial, cultural and personal.

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Membership Benefits Planet Mark 10% EXCLUSIVE

Planet Mark is a globally recognised sustainability certification that champions continuous improvement, inspires action and fosters a dynamic community of like-minded individuals committed to making a difference.

The certification is awarded to businesses, properties and developments that demonstrate a commitment to reducing their carbon footprint. Through a unique three-step process – Measure, Engage and Communicate – Planet Mark enables organisations and their people to drive positive change across society, the environment and the economy by measuring and improving their carbon and social impact. By adhering to rigorous measurement, committing to ongoing improvement and engaging stakeholders in the process, Planet Mark members can confidently communicate their progress with transparency and enthusiasm. Planet Mark also offers Zero Carbon Solutions, aligned with the Science-Based Targets initiative (SBTi) Net-Zero Standard, to support businesses at every stage of their net-zero journey – whether they are setting ambitious targets or implementing an action plan to achieve them.

DISCOUNT for Members

As a member of the Hertfordshire Chamber of Commerce, Planet Mark is pleased to offer all Herts Chamber members an exclusive 10 per cent discount on their first year of Business or Property Certification, or on their first Development Certification.

In 2021, Planet Mark launched the Zero Carbon Tour, travelling across 45 UK towns and cities in a fully electric Carbon Battle Bus to showcase the vital role businesses play in driving the net-zero transition. In the lead-up to COP26, the initiative highlighted the diverse and impactful actions taken by the business community to contribute to a sustainable, zero-carbon future.

To claim this discount or find out more, visit the Members Area on the Herts Chamber website.

AA Business Breakdown Cover Whatever the size of a business, it is important to keep company vehicles on the road. The slightest delay could have far-reaching consequences for the business. Chamber Fleet Assist gives members access to a range of breakdown and recovery packages for their company vehicles, at preferential rates*. Preferential Rates for Chamber Members (*Silver memberships are not included). • Fleetwide One £70.92 Roadside Assistance, Relay, Relay Plus, Home Start and Accident Management • Fleetwide Two £60.96 Roadside Assistance, Relay, Home Start and Accident Management • Fleetwide Three £49.20 Roadside Assistance, Relay, Relay Plus and Home Start. • Fleetwide Four £41.40 Roadside Assistance, Relay and Home Start • Fleetwide Five £33.72 Roadside Assistance and Home Start

All the above prices are per vehicle per year, inclusive of IPT (Insurance Premium Tax). All prices are subject to change. Fleetwide does not apply to specialist vehicles, i.e. taxi, mini cabs, hire vehicles, ambulance, DPVs (Disabled Passenger Vehicles), police vehicles, vehicles on trade plates, minibuses, privately owned vehicles, motorcycles and courier vehicles, or any vehicles over 3.5 tonnes gvw. European Cover – £13.08 (Operations centre, experienced English-speaking operators, Roadside Assistance, spare parts delivery, vehicle recovery to UK or vehicle collection costs, additional travel expenses, additional accommodation alternative driver, legal expenses.) This offer does not apply to existing Members.

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UK economy set for slow growth amid global uncertainty Weak investment, global uncertainty and higher labour costs are expected to hold back UK growth while inflation and unemployment rise in the near term

The latest British Chambers of Commerce (BCC) economic forecast suggests slow growth in 2026, higher inflation due to the Middle East crisis and rising unemployment as the labour market softens. The BCC forecast is the first economic assessment by a business organisation since the Spring Statement and renewed conflict in the Middle East. While the current geopolitical situation remains highly uncertain and could change the economic outlook considerably, the key points in the forecast are: •

GDP in 2026 revised down to 1.0 per cent from 1.2 per cent in the previous forecast), with growth forecast of 1.3 per cent in 2027 and 1.1 per cent in 2028.

•

Global uncertainty is expected to push UK inflation higher than expected, reaching 2.7 per cent, before easing to 1.9 per cent in 2027.

•

Unemployment is expected to increase to 5.5 per cent in 2026 (up from 5.1 per cent in the previous forecast) and stay at that rate through 2027.

•

The interest rate is expected to remain at 3.75 per cent this year, before cuts to 3.25 per cent by the end of 2027.

•

Exports are projected to grow by just 0.7 per cent in 2026 (down from 1.8 per cent in the last forecast), as global uncertainty hits UK trade.

UK economic outlook UK GDP is expected to grow by only 1.0 per cent in 2026, reflecting weak productivity, business investment, consumer spending and ongoing global uncertainty. It is then forecast to pick up to 1.3 per cent in 2027 and 1.1 per cent in 2028. The services sector continues to drive the UK’s limited GDP growth, though growth is forecast to ease to 1.2 per cent. Construction and manufacturing are forecast to contract this year by -1.3 per cent and -0.3 per cent respectively. Business investment is expected to flatline this year (0 per cent), a revision downwards from the previous forecast (0.9 per cent). It is expected to pick up again to 1.3 per cent in 2027.

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In the short term, wage growth is expected to remain elevated through 2026, staying just below 4 per cent, before easing towards below 3 per cent during 2027. The near-term inflation path suggests the Bank of England may hold off further rate cuts, with the base rate forecast to remain at 3.75 per cent in 2026. The forecast suggests the rate will fall to 3.25 per cent in 2027.

Unemployment to rise further in 2026 The BCC expects the unemployment rate to rise to 5.5 per cent in 2026 (up from the previous projection of 5.1 per cent) with high labour costs dampening the hiring appetite of business. Unemployment is expected to remain elevated at 5.5 per cent next year before easing to 5.3 per cent in 2028. Youth unemployment remains an area of concern as labour costs and AI erode entry level jobs. It is expected to be 17 per cent in 2026, peaking at 17.1 per cent in 2027 before falling to 16.7 per cent in 2028.

Trade outlook remains subdued Export growth is forecast to slow to 0.7 per cent this year. The downgrade reflects the impact of deepening global uncertainty, notably from the crisis in the Middle East and US tariff uncertainty. The forecast for imports in 2026 has also been downgraded to 0.6 per cent, reflecting weaker consumer demand and the depreciation in sterling. David Bharier, Head of Research at the British Chambers of Commerce said: “The UK economy remains stuck in a lowgrowth pattern. Our forecast of just 1 per cent growth in 2026 reflects weak productivity, subdued investment and cautious consumer spending. “The recent escalation of conflict in Iran risks interrupting progress made on inflation. Higher energy prices linked to it could keep inflation firmly above the 2 per cent target and lead the Bank of England to hold the interest rate longer than expected.

Iran conflict could drive up inflation

“At the same time, elevated labour costs, stemming from national insurance increases and new employment regulations could weigh on hiring decisions. That has the potential to push the unemployment rate higher, making it especially difficult for younger people to enter the jobs market.

Higher oil and gas prices linked to the conflict in the Middle East are expected to push CPI inflation up to 2.7 per cent by the end of 2026 (compared to 2.1 per cent in the previous forecast). Inflation is then forecast to ease back towards the Bank of England’s target in 2027, slowing to 1.9 per cent by Q4 2027.

“Looking further ahead, our research shows that firms are increasingly adopting AI tools. While the immediate impact on employment is likely to remain limited, deeper integration could reshape the labour market more fundamentally while offering an opportunity to lift the UK’s persistently weak productivity growth.”

Trade support gap leaves firms flying solo New research from the British Chambers of Commerce and GS1 UK reveals exporters feel largely unsupported in navigating trade policy changes, with none saying they receive comprehensive government support Zero per cent of surveyed UK exporters say they have “comprehensive support” from government to manage trade policy changes, according to new research by the British Chambers of Commerce (BCC), in partnership with global standards organisation GS1 UK. The BCC’s Insights Unit surveyed 939 firms – 40 per cent exporters – with 0 per cent of responding businesses saying government was providing comprehensive support on trade policy changes. Of all firms surveyed, only 13 per cent feel they get sufficient support, while 32 per cent and 31 per cent feel they either have not much support or no support at all, respectively. Exporters are more likely to say they receive little trade policy support from government. 41 per cent feel they don’t have much support and 32 per cent no support at all. Only 17 per cent say they are getting sufficient support. Again, 0 per cent say they get comprehensive support. The data comes as the BCC and GS1 UK publish a new report examining how digital trade can help transform economic growth. The report concludes that “standing still on trade digitalisation, e-certification and e-labelling is a manifesto for economic decline”. The report calls for a joint plan between UK government and business to manage digital trade. The plan focusses on: •

Creating e-labelling and digital product passport systems that work seamlessly across key markets.

•

The UK should show leadership in building global adoption of electronic trade documentation.

•

Establish effective digital trade corridors following the UK’s soon to be launched pilot schemes with France and Germany.

•

Creating new pathways for export support and market expansion through private sector and BCC led trade accelerators

William Bain, Head of Trade Policy at the British Chambers of Commerce said: “Our research is clear, UK exporters are navigating trade policy changes largely alone. “At a time when the global trade landscape is changing constantly, firms tell us comprehensive support from government is lacking. Many businesses feel they are getting little or no advice. “To help grow the economy and keep the UK competitive, we need a joint plan between government and business to drive forward digital trade. Standing still isn’t an option.

“The UK has real strengths in digital trade documentation and world class private sector capability. Those strengths need to be urgently harnessed alongside comprehensive support to exporters across the UK.” Iain Walker, Industry Engagement Director at GS1 UK added: “Fifty years ago, GS1 standards transformed global trade by giving industry a shared language. “Today, we need the same collaborative spirit to prepare businesses for the digital age, from e‑labelling and digital product passports to electronic documentation. Our research shows UK exporters are being left to navigate this transition largely on their own, without the government support they need. “The private sector and GS1 UK already have world‑class digital capability. What’s missing is a genuine partnership with government to put the right frameworks in place. Without it, the UK risks falling behind.”

At a time when the global trade landscape is changing constantly, firms tell us comprehensive support from government is lacking. Many businesses feel they are getting little or no advice. Inspire 73 41

Strong communication makes a strong leader Ganesh Gnanamoorthy, Planning and Place Service Director at Broxbourne Borough Council, talks to Sarah Dale about the importance of strong communication to being an effective leader and who he looks up to as an inspirational role model Adaptable is how Ganesh Gnanamoorthy would describe his leadership style. “Ultimately, there are goals that need to be achieved, and getting people to buy into the journey is essential for success, but people respond differently to different approaches,” says Ganesh, Planning and Place Service Director at Broxbourne Borough Council. “Clear and effective communication is always key but understanding people and what motivates them and makes them tick is so important. Councils are big organisations and it is easy for people to feel like they are part of a smaller team (for example, planning or housing), without feeling like they are part of the wider organisation or understanding how their work fits into the bigger picture.” Having strong communication skills is key and he credits Hertfordshire Chamber of Commerce with facilitating good lines of communication with other members. “I am a firm believer that communication is vital for fostering positive relationships and delivering results. The Chamber helps to facilitate effective communication, both in terms of providing networking and events where our existing partners and businesses might be but also providing us the opportunity to meet and engage with businesses we have never previously worked with. This helps us to understand and respond to the challenges businesses face, increase awareness of why the borough is such a good place to do business, form and build positive and productive partnerships, and assist economic development more widely.” Ganesh has been involved directly with the Chamber since May 2025 when he joined Broxbourne Council. “The professionalism, friendliness and experience of the Chamber team make it stand head and shoulders above any others I have engaged with to date,” he says. “I would advise new members to make the most of it! Anyone who has joined the Chamber will have done so because there will have been a nugget of curiosity as to how it could benefit them. And the benefits are there, but only if you attend the events, communicate with the Chamber and other members. Don’t be afraid to let it be known what you are hoping to get out of being a member and let the team help to guide you in the right direction.” Broxbourne – and local authorities across the board – are facing “significant challenges”, including constrained finances and pressures to deliver services on tight budgets. “At the heart of what we do is our residents and businesses,” he says. “They will always remain at the forefront of the council’s mind, and delivering services to ensure they can thrive will always be the focus despite the challenges. “It is rare that I have a conversation these days without talking about Local Government Reorganisation (LGR). Hertfordshire is working to a timeline which will see the existing 10 borough councils and one county council combined into either two, three or four larger unitary authorities – we will find out from central government which it will be this summer. This is a significant overhaul of local government and how services are provided, and this will bring its challenges.

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“The work undertaken in the lead-up to May 2028 when the new authorities are vested is critical, and Broxbourne Council is working to ensure that the transition is as smooth as possible for residents and businesses, beyond the date when Broxbourne Council no longer exists.”

The professionalism, friendliness and experience of the Chamber team make it stand head and shoulders above any others I have engaged with to date. Although LGR is dominating much of the Council’s work at present, the Local Authority will be opening a grants programme with funds secured through the S106 agreement related to the Google Data Centre. Officers are also working on making the council more sustainable including the installation of solar panels on some of the council-owned buildings. “Additionally, we continue to engage with landowners and interested parties on a number of development sites across the borough, while work on progressing the Brookfield development continues at pace, which will provide a large number of new homes and business opportunities within the borough,” he adds. And who does Ganesh look up to as a positive role model as a leader? “Professionally, there have been several leaders who have inspired me,” he says. “I learn best from watching and observing how other people do things. “In my personal life and as an Arsenal fan, it’s got to be captain Tony Adams. He is a very motivational person. He wasn’t the most flamboyant or artistic or elegant footballer, but he was very hardworking and overcame issues in both his professional and personal life. He is an inspirational leader to me.”

Penman Sedgwick joins forces with EMW to strengthen legal services in Watford and Hertfordshire In a strategic merger which is due to complete on 31 March, Penman Sedgwick is officially joining the EMW family. This union marks a significant milestone designed to strengthen their regional presence, service offerings, and commitment to supporting clients in Hertfordshire. Combining Penman Sedgwick’s deep local roots in Watford with EMW’s extensive expertise and wider regional and national reach, the merger paves the way for an exciting new chapter in delivering exceptional, client focused legal services to the community.

Strengthened Commitment to Hertfordshire Penman Sedgwick’s legacy in Watford and the wider Hertfordshire region spans decades, during which it has garnered trust by offering exceptional legal support tailored to local needs. This merger is part of EMW’s vision to bolster its presence in Hertfordshire, bringing together the firms’ shared values of professionalism, client care, and clarity. EMW, with offices in Milton Keynes, Northampton, London, and Brighton, has also established firm roots in Hertfordshire over the last decade. Its Watford office serves as a key hub for delivering comprehensive legal services in the area. James Geary, EMW’s Managing Partner, highlighted the strategic importance of this merger: “Hertfordshire is a priority region for EMW. Penman Sedgwick’s longstanding reputation and local expertise, coupled with our broader capabilities, will enhance the ways we serve this community.”

A Local Hub for Legal Excellence Watford is integral to the vision for this merger and a key part of EMW’s growth strategy. As a vibrant community and economic hub, Watford benefits from its proximity to London while maintaining its identity as a thriving part of Hertfordshire. Penman Sedgwick’s presence in the town has underscored its vital role in providing businesses and residents with effective, reliable legal support. The expansion of EMW’s Watford office underlines the firm’s commitment to keeping the needs of local clients at the heart of its operations. Terence Ritchie, Head of EMW’s Real Estate team, reinforced this focus: “Watford and Hertfordshire are central to our plans for growth. Strengthening our presence in the space between Milton Keynes and London enables us to deliver more impactful support to our clients, with the expertise they need right on their doorstep.”

Enhanced Real Estate Offerings for Watford and Hertfordshire Hertfordshire’s robust, fast evolving property market, encompassing residential and commercial sectors, requires expert legal support. The merger

enhances the new firm’s capabilities in real estate, particularly in areas such as planning, development, construction, infrastructure, property litigation, and property finance. This expanded expertise positions the firm as the go to provider for Hertfordshire’s growing real estate market. Clients navigating complex property transactions, development projects, or disputes will benefit from the combination of Penman Sedgwick’s local knowledge and EMW’s depth of resources. The integration of Penman Sedgwick’s real estate team into the EMW family ensures that clients in Watford and the wider county receive practical, results driven advice tailored to the nuances of the local and regional property landscape.

Commitment to Sustainability and Community Beyond legal excellence, EMW has long championed socially responsible and sustainable business practices. As one of the UK’s first law firms to achieve B Corp accreditation almost 4 years ago, EMW is committed to combining financial success with environmental and social impact. This ethical ethos aligns closely with Penman Sedgwick’s community focused approach. Together, the firms aim to enhance their contributions to Watford and Hertfordshire by investing in sustainability and supporting local initiatives. From environmentally friendly practices to offering pro bono support for community projects, this merger represents an opportunity to make a meaningful, lasting impact on the region. “Our acquisition of B Corp status mirrors Penman Sedgwick’s dedication to the people and environment of Hertfordshire,” said James Geary. “We’re determined to embed sustainable and ethical practices into the way we work with our clients and the community as a whole.”

Supporting Hertfordshire’s Dynamic Future For businesses and individuals alike, the merger represents a boost to Hertfordshire’s access to legal expertise. With a team that combines deep local understanding with national and international capabilities, the new firm is uniquely positioned to address the challenges and opportunities faced by clients in the county. Residents and businesses in Watford can expect seamless continuity in ongoing projects, along with

enhanced resources and support across broader areas of expertise. Whether advising on property matters, commercial disputes, corporate and commercial services, or individual complex legal needs, the merger ensures an elevated level of professionalism, care, and service delivery.

Building a Legacy in Hertfordshire The joining of Penman Sedgwick and EMW is a step toward the creation of a stronger, more dynamic legal offering for Hertfordshire. By focusing on local priorities while leveraging a national reach, the new firm is set to make meaningful contributions to the community it serves. From expanding its Watford presence to its commitment to ethical and sustainable practices, the partnership promises growth, innovation, entrepreneurial spirit and unwavering client care. For Hertfordshire residents, this merger signifies that their needs, challenges, and ambitions are backed by a truly committed and capable legal team. By merging their expertise and shared vision, Penman Sedgwick and EMW are not just uniting two firms, they are solidifying a promise to the people and businesses of Hertfordshire that the county will remain at the heart of everything they do. The regular Legal Property Experts column will continue in the next edition, now featuring contributions from the expanded property team of the merged firm. Readers will notice updated branding from the next edition onwards.

e: cmiller@penmansedgwick.com t: 01923 225212 www.penmansedgwick.com 5 George Street, Watford, Herts WD18 0SQ

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Reimagine Banking

MultiCurrency MultiBusiness Currency Account Business All-in-one Account

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AER

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0.75%

All-in-one

EUR

Multi-Currency Business Account with 8 currencies.

AER

*Variable rates, 18+, T&Cs apply.

ACCOUNTS

TRANSFER TO ANYWHERE

DEPOSIT WITH IFAST

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Spend & Hold multiple currencies BUSINESS IN LOCAL, Virtual Card Support SPENDING IN GLOBAL Linked to your Spend & Holdaccounts multiple currencies commercial AssignCard and Manage Virtual Support multiple cards under one business profile Linked to your commercial accounts

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REIMAGINE BANKING A NEW WAY TO BANK Steve Chu, Head of Commercial Banking at iFAST Global Bank, talks to Sarah Dale about the benefits for SMEs to banking with a global digital bank and the value of face-to-face networking in the local community. Reimagine Banking– that is the strapline of iFAST Global Bank. The global digital bank has been designed to make banking easier for SMEs by creating one account for transactions and savings with multiple currencies. It is part of iFAST Corporation, a global digital banking and wealth management platform, which has its headquarters in Singapore. Established in 2000, the Group offers a comprehensive range of investment products and services to financial advisory firms, financial institutions, banks, multinational companies, as well as retail and high-networth investors across Asia. In 2022, iFAST Corporation acquired a UK bank and rebranded it as iFAST Global Bank. It provides multi-currency deposits, domestic and international payments, and foreign exchange services. Regulated by both the Prudential Regulation Authority (PRA) and the Financial Conduct Authority (FCA), iGB operates across three divisions: •

•

Digital Personal Banking – enabling individuals, including those abroad, to open a UK multi-currency current account. Business Banking – Two dedicated sub-divisions were established to serve distinct client segments: Commercial Banking, serving SMEs and corporates with domestic and crossborder payment needs, and Transactional Banking, supporting regulated financial institutions including banks and NBFIs. EzRemit – delivering fast and convenient global remittance services.

Steve Chu, Head of Commercial Banking at iFAST Global Bank, said: “There are many ways our vision of iFAST is changing the landscape of banking. Our customers can have a multi-currency business account, which is very beneficial to companies which operate worldwide. Customers can also benefit from having their current account and savings account as one account which is particularly beneficial for SMEs and start-ups so they don’t have to juggle funds around accounts while earning interest. “We want to simplify banking and make it easier for SMEs. What customers are looking for is a trustworthy bank.”

❛❛Face-to-face contact is important

to us. We believe that even though we are a digital bank, the human connection is a key and valuable point to establishing a positive relationship with customers.

❜❜

Steve worked in banking in Hong Kong in wealth management and investments before moving to the UK in 2021 to work for HSBC UK. He joined iFAST Global Bank in 2023 and built the personal banking team and, along with CEO Inayat Kashif, established the commercial banking team.

“We are new to the industry, but at the same time, we are actively listening to our customers. We are growing our business and growing our customers’ businesses.”

iFAST Global Bank is based in the UK at Canary Wharf and has a team of 70-80 employees. In November, they are moving to a larger office, which is double the size of their current space, within the same building to support their growth and are also recruiting to grow the team. As well as the UK team, iGB has a team in Asia, including an IT team in Malaysia and an additional customer services team in Malaysia.

“We became Chamber members as we are quite new to the area,” adds Steve.

“Having customer service teams based in both the UK and Malaysia mean that our customers can reach us whatever time of dayit is and from wherever they are based,” adds Steve. The company, which won the Best Newcomer Award at the British Bank Awards 2025, is on a growth trajectory, however, Steve says the challenge they face is raising awareness of how digital banking can benefit customers. “Business banking can be quite traditional,” explains Steve. “Business owners are sticking with the separate current and savings accounts as they don’t realise there is an option like ours, which makes banking simpler. It is quite a new concept.

They joined West London Chambers of Commerce two years ago.

“Face-to-face contact is important to us. We believe that even though we are a digital bank, the human connection is a key and valuable point to establishing a positive relationship with customers.” Part of the ethos of iFAST is to give back to the community which they do in several ways, including supporting cultural events such as sponsoring the London Lunar New Year Fair, supporting the Miyabi Matsuri Japanese Summer Festival and this year, they will be sponsoring an Indian community event. For the past two years, they have sponsored the Bessingby Park Rangers U9/U10 teams, and this year they will continue their support to encourage more children to enjoy and participate in football. They also provide sponsorships for international student associations, helping students feel welcomed and supported in the UK. https://www.ifastgb.com/en/commercial-banking

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Networking with a view An exclusive breakfast event offered attendees a unique opportunity to network, share insights and enjoy a stunning setting

The Chamber’s Patron Breakfast was held at The Grove, a luxurious resort in Watford, bringing together local business leaders and community representatives for meaningful conversation over a delicious meal. Donna Schultz, CEO of the Chamber, said: “What a fantastic way to start the day. The hospitality was outstanding, the food was delicious and the venue was simply stunning – providing the perfect environment for meaningful conversations and connections. “The event offered more than just networking – it was a celebration of community and collaboration. Patrons had the chance to connect with peers from across industries and build relationships that extend well beyond the breakfast table.” The breakfast also featured an engaging speech from David Norton, Founder of CommsQuest Communication Consulting, whose insights sparked lively discussion among attendees. David supports businesses through a range of practical strategies, from personalised communication coaching for leaders, to training managers in communication planning and developing strong employee value propositions. Among those in attendance were: •

Ashbourne Insurance Services

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Broxbourne Council

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CAE Technology Services Limited (a boxxe Group Company)

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East Anglia Reserve Forces and Cadets Association

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Longmores Solicitors

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Menzies LLP

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Ness M Care Services

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Oaklands College

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Pearldrop Video Production

With its combination of beautiful surroundings, insightful discussion and valuable networking, the Chamber’s Patron Breakfast was a chance to inspire, connect and strengthen the local business community.

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Exclusive lunch dazzles with insight and conversation A crisp January afternoon set the scene for Hertfordshire’s business community to gather for an event that was as stimulating as it was stylish Hosted at the elegant Micklefield Hall in Rickmansworth, the Chamber’s Diamond Club Lunch brought together local business leaders in a relaxed yet professional setting. Attendees enjoyed a delicious two-course meal while networking with peers from across the county, setting the stage for lively discussions and meaningful connections. Donna Schultz, CEO of the Chamber, praised the attendees: “Thank you to all our valued Diamond members for attending and making the afternoon so special. Events like this – spaces to share ideas and gain new perspectives – are what make Hertfordshire’s business community thrive.” The gathering featured valuable insights from Alec Colson, Partner and Head of Employment Law at Taylor Walton LLP, Diamond Club Associate Sponsor, and Andrew Griffiths, Policy Director at Planet Mark. Supporting the event were a range of prominent Patrons: •

Menzies LLP

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Oaklands College

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Hertfordshire Community Foundation

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Tate Recruitment

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Strand

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Ashbourne Insurance Services Ltd

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Pearldrop Video Production

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Bamboo Connect

Donna added: “The lunch provided an environment where ideas could flourish, relationships could deepen and the Herts business community could celebrate its shared successes. We are proud to be able to host events that serve to strengthen the connections that make Hertfordshire a vibrant hub for businesses.”

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Welcome to our new members AC Inns

Avrion

A family-run business rooted in a love of good food and warm hospitality. AC Inns operates across Hertfordshire and Norfolk, with a strong focus on provenance-led, seasonal and regional ingredients, helping to ensure they make people happy.

Local digital transformation partner. A team of experienced technology professionals who help customers digitally transform their businesses using CRM, automation and other connected technologies. t:

01992 661244

01462 416540

Hermitage Road Coffee & Bagel bar, 20-21 Hermitage Road, Hitchin, SG5 1BT

Unit 5, Arlington Business Park, Gateway 1000, Whittle Way, Stevenage, SG1 2FP

w: www.acinns.co.uk 48 Inspire 73

w: www.avrion.co.uk

Calmer Calmer is an award-winning burnout prevention training organisation empowering business teams to build a mentally healthy, happier work environment. t:

07939 994741

Arquen House, 4-6 Spicer Street, St Albans, AL3 4PQ

w: www.thisiscalmer.com

Purple Brilliance Coaching and Consulting Supporting leaders and perspective leaders to grow their leadership style, confidence, presence and impact through individual and team coaching and facilitation. Creating clarity, cohesion, direction and purpose. t:

07548 644531

128 City Road, London, EC1V 2NX

Co-Space

w: www.purplebrilliance.com

Spread over three floors, Co-Space Stevenage offers 16,200 sq ft of space in the heart of Stevenage for unique, stylish private offices, meeting rooms, event spaces and coworking solutions.

Ramsay Healthcare (Rivers and Pinehill Hospitals)

01438 547107

25 Town Square, Stevenage, SG1 1BP

Rivers: 01279 212952 Pinehill: 01462 410002

Rivers Hospital, High Wych Road, Sawbridgeworth CM21 0HH

Providing outstanding patient care across a network of hospitals.

w: www.co-space.co.uk

K2 Trading Ltd Import and export company selling leather goods. t:

020 8275 1054

Units 8 & 9 Wrotham Business Park, Barnet, EN5 4SB

Linea Research Design, develop and market innovative professional audio equipment. t:

01462 893500

Unit 1 & 2 Aylesford Court, Works Road, SG6 1LP

w: www.linea-research.co.uk

Pinehill Hospital, Benslow Ln, Hitchin, SG4 9QZ w: www.ramsayhealth.co.uk/ hospitals/rivers-hospital www.ramsayhealth.co.uk/ hospitals/pinehill-hospital

TC Group TC Group is an Accountancy Age Top 20 firm of business advisors and accountants, providing quality financial advice and strategic guidance. t:

01462 687333

Suite 501, The Nexus Building, Broadway, Letchworth Garden City, SG6 3TA

w: www.tc-group.com Inspire 73 49

Economic outlook served with a spot of lunch Hertfordshire’s business community gathered for an afternoon of insight, connection and conversation at a premier networking event that combined economic expertise with a delightful two-course meal

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Sponsored by Broxbourne Council, Lexus and Tees Law, the February Chamber Lunch provided a platform for local business leaders to gain high-level economic perspectives and strengthen professional connections over lunch.

The lunch took place in February at the Hertfordshire Golf and Country Club in Broxbourne, providing a relaxed yet professional setting for discussion and networking.

Attendees were treated to expert analysis from public and private sector leaders. Lorna Pringle, Deputy Agent for South East and East Anglia at the Bank of England, shared key takeaways from the latest Monetary Policy Report, covering inflation trends, interest rates, wage growth and the wider economic outlook. She was joined by Lord-Lieutenant Robert Voss CBE CStJ who shared insights on Herts Together.

Donna Schultz, CEO of the Chamber, said: “The February Chamber Lunch successfully combined economic insight with meaningful networking, leaving attendees better informed, better connected and ready to plan for growth in Hertfordshire’s evolving business landscape.”

Meanwhile, Ganesh Gnanamoorthy MRTPI, Director of Planning and Place at Broxbourne Council, provided an economic development update, highlighting local growth opportunities and strategic initiatives across Hertfordshire. Robert Whitaker, Executive Partner at Tees Law, also shared insights, offering a perspective on legal and commercial considerations impacting businesses in the region.

Patrons in attendance included:

Other guest speakers included Keith Mitchell, Lexus Business Centre Manager at Steven Eagell Toyota, car sponsor for the event, and Charlotte Kane-Belcher, an event manager and Assistant Show Director for Herts County Show.

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Peer 2 Peer

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Broxbourne Borough Council

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Longmores Solicitors

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Tate

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Hertfordshire Community Foundation

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Ness M Care Services Ltd

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Ashbourne Insurance Services

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Oaklands College

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How inclusive employers are unlocking local talent Creating an inclusive workplace isn’t just good practice, it’s good business. Across Hertfordshire, employers are seeing first-hand the positive impact that inclusive employment can have on individuals, workplaces and the wider community. One such employer, Lee Valley Boat Centre in Broxbourne, played a pivotal role in a success story by fostering a welcoming, supportive and inclusive workplace. When Alex, who is autistic and has a learning disability, joined the Step2Skills employment support programme, Lee Valley Boat Centre offered him a work experience placement. With patient guidance, structured tasks and a supportive team environment, Alex was given the opportunity to learn, grow and demonstrate his abilities. Step2Skills co-ordinates and delivers the Connect to Work programme in Hertfordshire, a government-funded initiative designed to help employers attract, retain and develop a diverse local talent pool. The programme provides one-to-one support for Hertfordshire residents with disabilities, health conditions or other challenges, helping them progress into sustainable employment. Through ongoing collaboration between the Step2Skills team and the employer, Alex steadily built confidence and independence – from initially requiring close supervision to working independently and engaging positively with customers. The general manager praised his development, highlighting the value of patience, understanding and flexibility in the workplace. This inclusive approach not only helped Alex thrive but also led to an offer of seasonal paid employment, demonstrating how supportive employers can create life-changing opportunities while strengthening their own teams. To continue delivering the programme, Step2Skills is expanding its network of inclusive Hertfordshire employers. Businesses are invited to offer a range of support to participants and, in return, benefit from the wealth of local talent within the community. Employers who join the network gain access to: • Dedicated employment specialists to support induction, training and career planning and to advise on making workplaces more accessible and inclusive

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The programme provides one-to-one support for Hertfordshire residents with disabilities, health conditions or other challenges, helping them progress into sustainable employment. Hertfordshire employers of all sizes are encouraged to get involved and experience the benefits of inclusive employment, including: • Increased productivity • Increased customer diversity • Reduced staff turnover • Improved work environment

• Advice on adjustments and inclusive recruitment

• Reputational gains

• Links to local support networks

• Access to a pool of local talent

• Access to employer insight days, sharing best practice and encouraging discussion with like-minded businesses

To learn more about the programme contact: employers@hertfordshire.gov.uk.

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Hit a high note with exclusive sponsorship opportunity Businesses can enjoy an exclusive discount on sponsorship opportunities at one of Hertfordshire’s most vibrant music events.

offers a variety of ways for businesses to showcase their values and connect with audiences. Sponsors benefit from prominent onsite visibility, including stage signage, banners and inclusion in festival marketing campaigns and social media promotions. Corporate hospitality packages provide the perfect setting for client entertaining or team rewards. With a premium viewing area, a dedicated VIP bar and curated food and drink options, corporate guests can experience the best of the festival in style. Nestled in the heart of Hertfordshire, the festival draws over 15,000 visitors across the weekend, making it a perfect platform for businesses to engage with both residents and visitors from across the region.

Members of Hertfordshire Chamber have been offered an exclusive 10 per cent reduction on sponsorship and corporate hospitality packages at the Todd in the Hole Festival – a three-day celebration of community spirit, live entertainment and family-friendly fun. From premium branding opportunities to immersive guest experiences, the festival

With its growing reputation, loyal following and unique atmosphere, Todd in the Hole offers meaningful engagement, lasting impressions and the chance to be part of a truly special event. The festival will take place from July 3-5. For more information about sponsorship, hospitality and the exclusive member offer, please contact marketing@toddinthehole.co.uk.

Strengthening high street competitiveness through coordinated business support High streets across Hertfordshire continue to operate in a fast-shifting environment shaped by evolving consumer expectations, rising operating costs and increasing demands for digital capability. For many small and medium-sized enterprises trading in these locations, maintaining competitiveness requires access to targeted, reliable support. Hertfordshire Growth Hub, delivered on behalf of Hertfordshire Futures, plays a central role in ensuring that support is available, coordinated and aligned with wider economic priorities for the county. To strengthen access to relevant guidance, the Growth Hub is developing a dedicated High Street Business Support webpage. The platform will bring together practical resources, digital tools and links to events, ensuring that high street businesses can quickly locate information that aligns with their operational needs. This work is being delivered in close collaboration with partners who already support high street businesses, ensuring the content reflects real-world challenges and the priorities shared directly by business owners.

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A recent workshop in Buntingford, High Street Businesses: Get Found and Stay Compliant, illustrates the type of targeted,

practical support being designed for businesses seeking to strengthen their visibility and operational compliance. As the county’s gateway to business support, the Growth Hub has helped thousands of businesses access practical guidance designed to improve resilience, productivity and readiness for future opportunities. Delivered through a consortium including Exemplas, the University of Hertfordshire and Hertfordshire Chamber, the service is built on strong local partnerships and a shared commitment to strengthening Hertfordshire’s business base. Digital capability remains a core challenge for many high street businesses. While demands continue to grow, time and

capacity pressures make it difficult for many to identify and implement the right tools. The Growth Hub connects business owners with trusted support to help them improve online visibility, adopt appropriate digital solutions and better integrate digital and in-person customer experience. Its role in coordinating countywide support also ensures that businesses can avoid duplication of effort and quickly access the most relevant advice. Regulatory compliance is another key area where businesses frequently require clarity. To support this, the Growth Hub works closely with Better Business for All (BBfA) in Hertfordshire, a partnership providing access to regulatory expertise from local authorities. BBfA focuses on simplifying the regulatory landscape and helping businesses enhance productivity and growth by reducing the complexity typically associated with compliance. To find out more about accessing tailored support, upcoming events or new resources, please visit https://bit.ly/hertsgrowthub-high-street

Trade Accelerator to transform export opportunities A new six-month pilot will support up to 30 high-growth UK life sciences SMEs to enter the fast-growing South-East Asian market, helping convert innovation into export contracts and drive UK economic growth

A pioneering new project by the British Chambers of Commerce (BCC), in partnership with NatWest and the British Chamber of Commerce in Singapore, is aiming to scale up UK exports. The six-month pilot programme, the Singapore Life Sciences Trade Accelerator, will connect UK firms in the sector with the burgeoning SouthEast Asian market for their products. It will talent spot up to 30 SMEs, with the greatest potential to grow sales in South-East Asia, and provide them with a bespoke service to enter the market. The ambitious scheme has been designed in close co-operation with the British Chamber of Commerce in Singapore. It is also supported by the Department for Business and Trade, the Foreign, Commonwealth and Development Office, UK Export Finance, Innovate UK and the Singapore Economic Development Board. Steve Lynch MBE, Director of International Trade at the BCC, said: “The UK does not have a strategy gap; it has a delivery gap. We have no shortage of innovation. What we’ve lacked is a coordinated, commercially driven system to convert that into export contracts at scale. “For too long, the policy development of trade strategies has kept businesses at arms-length, leaving firms, especially SMEs, to navigated global markets alone. The Trade Accelerator will change that. “This is economic diplomacy in action, with government, NatWest

and Chambers aligned behind one objective: helping high-growth British firms win overseas. “Singapore is our launchpad into a much wider regional market, which is the fastest growing in the world for life sciences and health innovation. If our firms can succeed there, they can compete anywhere. “This pilot is proof of concept. The ambition is national scale. “Every £1 invested in a Trade Accelerator has the potential to unlock multiples in export sales, investment and high-value UK jobs. This is about delivery, confidence and proving Britain can win in the global race for growth.” The move comes as the latest BCC research reveals the number of businesses reporting increased export orders has fallen from 31 per cent in Q2 2018 to 22 per cent in Q4 2025. If the value of UK exports had been just 2 per cent higher in 2024, GDP growth would have been around 1.75 per cent instead of 1.1 per cent. The lessons learned from the pilot will be used to further develop and scale up support for British exportready businesses to other sectors and markets. These will include the US, India, the Gulf and wider Indo-Pacific region, using the BCC’s worldwide Chamber network. Chris Bryant, Minister for Trade, said: “This initiative is a welcome step, offering practical targeted support to help ambitious British companies break into one of the world’s most dynamic markets.

“Singapore is a gateway into the wider Asia Pacific, and this pilot will give UK innovators the backing they need to turn their export potential into export reality, working hand in hand with industry to get more British firms of all sizes selling overseas, driving growth and high value jobs across the UK.” David Kelly, Executive Director of the British Chamber of Commerce Singapore, added: “Singapore offers a uniquely powerful platform for UK life sciences firms. With regulatory clarity, deep capital markets and regional connectivity, it is the ideal launchpad into the wider South-East Asian market. “Through the Chamber’s local expertise and networks, we will connect UK SMEs directly to the buyers, investors and decision-makers who can turn opportunity into contracts.”

This initiative is a welcome step, offering practical targeted support to help ambitious British companies break into one of the world’s most dynamic markets. Inspire 73 55

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Law firms join forces to strengthen presence across Herts and Beds Two established law firms are set to combine in a strategic move designed to strengthen their service offering, broaden expertise and extend their footprint across Hertfordshire, Bedfordshire and beyond. Penman Sedgwick will become part of the EMW family, bringing together two firms with complementary strengths and a common approach to delivering high-quality, accessible legal services for businesses and individuals. The merger reflects a shared commitment to clear, practical legal advice, a client-first mindset and strong cultural alignment. James Geary, Managing Partner at EMW, said: “This is an exciting step for EMW and a natural fit for both firms. Penman Sedgwick shares our values, our approach to client service and our belief in clear, practical advice. Bringing the Penman Sedgwick team into the EMW family strengthens our collective offering and allows us to support clients with even greater depth and reach.” Penman Sedgwick is one of the leading law firms in Watford and Hertfordshire. Based in Watford, the firm has a longstanding history of providing expert legal services to businesses and individuals, with roots dating back to 1836. Its reputation has been built on deep local connections, technical expertise and a consistent focus on delivering high-quality legal advice with professionalism and care. EMW is a full-service law firm with offices in Milton Keynes, Northampton, Watford, London and Brighton, supporting clients nationally and internationally. The firm has developed a strong and growing presence in Hertfordshire over the past decade and is known for its people-focused culture and client-first approach, delivering clear, practical and results-driven legal advice.

EMW’s lawyers work collaboratively across teams to support individuals and businesses on a wide range of matters, combining technical expertise with a commitment to clarity, care and professionalism. Claire Miller, Partner at Penman Sedgwick, said: “Joining the EMW family is a positive move for our clients and our people. We have always focused on delivering expert advice in a clear and approachable way and EMW’s culture and values align closely with our own. This merger gives our clients access to broader resources while maintaining the personal service they value.” The transaction is expected to complete on Tuesday, March 31. Clients of both firms will continue to receive the same high level of service, with no immediate impact on existing relationships or ongoing matters.

New managing partner to lead law firm into its next chapter An experienced strategic professional has been appointed as Managing Partner of a leading multi-service law firm, in recognition of his organisational, commercial and people skills. Machins Solicitors has announced that Neil O’Callaghan will take on the role, succeeding Kathryn Ainsworth, who has led the firm since December 2022. Neil joined the firm in 1997 and became a partner in 2002. As Head of the Dispute Resolution team, he has built a strong reputation for his strategic approach and commitment to achieving the best outcomes for clients. Recognised as a Leading Partner in Legal 500, Neil brings extensive experience across a wide range of

practice areas, including dispute resolution, commercial litigation and debt collection. In his new role, he will lead the firm into its next chapter. Neil said: “These are exciting times at Machins, with an excellent team spread across a number of highly regarded departments. I, with the rest of the management team, look forward to taking the firm forward. “I’m excited to face this new role with the firm in such a strong position. Kathryn has done an exceptional job.” Kathryn said: “Being Managing Partner of this incredible firm, over the past three years, has been an honour and a privilege. I am proud to say Machins starts 2026 in a position of strength and

stability and the time is entirely right for me to now hand over the Managing Partner role to Neil. “Neil was our unanimous choice, having the right blend of organisational, commercial and people skills necessary for this appointment and I have every confidence Machins will continue to thrive under his leadership.” As a leading regional firm with offices in Luton and Berkhamsted, the leadership transition reflects Machins’ ongoing commitment to continuity and excellence, ensuring clients continue to receive the highest standards of legal advice delivered with empathy and understanding.

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Welwyn food company spills the beans A Welwyn-based food and drink company has thrown its support behind a national campaign led by The Food Foundation that is encouraging people across the UK to eat more beans for their health, their budgets and the planet. Grace Foods UK, one of the country’s leading suppliers of Caribbean food and drink, is supporting the Bang in Some Beans campaign, which aims to place beans back at the heart of everyday meals. Through its Dunn’s River brand, Grace Foods offers an extensive range of canned beans, making it easier for households across the UK to enjoy these nourishing traditions in quick, convenient and affordable ways.

release energy, high plant-based protein and naturally high fibre content.

Kimberley Lue Lim, Head of Marketing for Grace Foods UK, said: “The Bang in Some Beans campaign shines a light on something the Caribbean community has known for generations –that beans are one of the most nutritious, delicious and adaptable foods you can have in your kitchen.

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Diets low in legumes are associated with up to 9,000 premature deaths in the UK each year.

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A portion of beans contains 100 per cent more fibre than a chicken breast and 2.5 times more fibre than two slices of white bread.

“We’re proud to support this initiative, which aligns perfectly with our mission to make wholesome, flavourful and culturally meaningful foods accessible to everyone. Beans are good for people, good for budgets and good for the planet and we’re excited to help inspire more homes to enjoy them.” Beans and peas have long been a cornerstone of Caribbean cooking and are prized not only for their bold flavours and versatility, but also for their slow-

The Food Foundation’s campaign highlights some extraordinary, but little-known, bean facts including:

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Beans are high in fibre, plant-based protein and are a good source of micronutrients including potassium, magnesium, iron and zinc.

Despite these benefits, only four per cent of UK adults consume enough fibre, while just 17 per cent meet their recommended five portions of fruit and vegetables a day. According to the campaign report, UK bean consumption would need to increase sevenfold to align with the Planetary Health Diet.

Beans also offer a compelling affordability advantage, costing on average 4.5 times less per 100g than many plant-based meat alternatives. Kimberley said: “As consumers increasingly seek budget-friendly, highnutrient foods, beans offer a simple but powerful solution. With their low environmental impact and naturally high nutritional content, beans support healthier diets and a more sustainable food system – goals Grace continues to champion through its product range and community partnerships.”

Innovation scheme kicks off 2026 with focus on airport retail An exciting launch kicked off 2026 for a London airport’s quarterly innovation scheme, with Q1 focusing on digital retail and logistics innovation. Heathrow Airport runs the Lift Off scheme, providing businesses with a platform to access the airport’s supply chain, collaborate with partners and help solve operational challenges. Innovative SMEs were invited to present their ideas, products and solutions to an expert panel, showcasing creativity and

practical solutions that could shape the future of airport retail and operations. This quarter’s theme, retail logistics and digital retail innovation, has the airport team working closely with retailers to explore new ways of enhancing the passenger experience while supporting large-scale operations such as the Heathrow Consolidation Centre, which processes around 400,000 pallets and crates each year. The Q1 round highlighted the potential for SMEs to

make a real impact, demonstrating innovative approaches to digital retail and logistics challenges. With this strong start to 2026, the scheme sets the tone for the rest of the year, offering further opportunities for collaboration, innovation and the development of solutions that will shape the airport’s operations and retail experience in the months ahead. For any enquiries, please contact sme-engagement@heathrow.com

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College marketing team recognised for putting students first A Hertfordshire further education provider has earned national recognition after transforming its student application journey into a simpler, more career-focused experience. The North Hertfordshire College marketing team was Highly Commended in the Innovation and Creativity category at the FE First Awards 2026, in recognition of its bold and studentcentred approach. The team was praised for its pathways project – a complete redesign of the College’s application process. Instead of applying for a specific course and level, prospective students now choose a broad pathway, such as creative industries or construction and trades, before being guided on to the most suitable level programme. Judges also highlighted the introduction of ‘offer days’, which replaced traditional interviews with hands-on, taster-style assessment sessions. This more engaging approach allows applicants to experience their chosen pathway in practice, while helping staff better assess individual suitability and aspirations. The pathways project streamlined 70 individual courses into just 20 pathways and delivered impressive results, including a 5.5 per cent increase in enrolments. Feedback has also been overwhelmingly positive, with 97 per cent of students saying they found the application process clear, while parents and guardians awarded it an average rating of 4.33 stars.

Heather Almond, Head of Marketing and Communications at North Hertfordshire College, said: “The team and I are absolutely thrilled to receive this recognition. We’re all so proud of our pathways and offer-day project and it’s super rewarding to be celebrating this work on a national stage. I’d like to say a huge thank you to the entire North Hertfordshire College team for supporting the implementation of this now award-winning new system.” Organised by the College Marketing Network, the FE First Awards celebrate excellence and innovation in further education marketing across the UK. The Innovation and Creativity category recognises initiatives that introduce fresh, impactful ideas and deliver measurable results. The awards ceremony took place at Eastside Rooms in Birmingham, beginning with a drinks reception and welcome from presenter and broadcaster Ed James of BBC West Midlands Radio. Kit Davies, Principal and CEO of North Hertfordshire College, added: “I’m incredibly proud that the marketing team’s work to streamline our application process has been recognised on a national stage. The new process has completely transformed the experience of our applicants and their parents/carers. “This award represents a significant achievement for North Hertfordshire College and demonstrates our unwavering commitment to continuous improvement of our processes. The new process is more straightforward and ensures our students are career-focused even from their first communication with the College.”

Partnership puts lives first A Hertfordshire law firm is demonstrating how purposeful partnerships can enhance staff wellbeing by embedding charitable collaboration into its workplace culture. Since partnering with the OLLIE Foundation, Debenhams Ottaway has built a long-term, values-led relationship rooted in collaboration rather than oneoff fundraising. Now in the first year of a three-year commitment, the firm has already taken a hands-on approach that actively engages staff and strengthens the charity’s reach. Its social impact team meets regularly with OLLIE to develop creative initiatives, from Christmas jumper days to quiz nights, helping to sustain momentum and enthusiasm across the business. The OLLIE Foundation is a suicide prevention and wellbeing charity with a clear mission: to ensure no one feels that suicide is their only option. Founded in 2016 by three parents who each lost a son to suicide, OLLIE was

born out of compassion, courage and a determination to protect others from the same heartbreak. Nearly a decade on, the charity continues to honour that legacy by delivering practical support to young people, families and communities. Through accessible in-person and online talks, panel discussions, wellbeing skillbuilding sessions and safety planning, the OLLIE Foundation equips people with the confidence and tools to support those who may be struggling. As the charity enters a new decade, it is placing renewed focus on the power of lived experience and the impact that comes from genuine community connection. The partnership between OLLIE and Debenhams Ottaway also plays a key role in supporting staff wellbeing and professional development. OLLIE co-founder Stuart Falconer delivered an inspiring session during the firm’s Wellbeing Week in 2025 and the two organisations are exploring further mental health training opportunities for employees.

Individual champions, including litigator Jonny Holgate, who is running the 2026 Brighton Marathon in support of OLLIE, highlight just how deeply the partnership is embedded within the firm’s culture. For businesses seeking to create meaningful social impact, the OLLIE Foundation offers partnerships built on purpose, connection and real community support – whether through fundraising, awareness-raising or workplace wellbeing initiatives. Without government funding, OLLIE relies on the generosity of individuals and businesses to continue its lifesaving work. Small monthly donations, workplace fundraising and volunteering all make a tangible difference. For more information on partnership opportunities, please contact naomi@theolliefoundation.org For volunteering details, please visit www.theolliefoundation.org or contact contactus@theolliefoundation.org

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Why did you join the Chamber? Our business is headquartered in Hertfordshire and the Chamber provides an invaluable platform to connect with local organisations, share knowledge and contribute to the county’s thriving business community. While Hertfordshire is our headquarters, we operate from nine locations nationwide and the Chamber plays an important role in maintaining strong regional relationships alongside our national presence. It enables us to build meaningful connections and actively support the local and wider UK economy.

How has it helped your business network? It has been extremely valuable. The Chamber’s diverse programme of events creates opportunities to engage with a wide range of organisations. The informal and collaborative environment helps foster genuine relationships, deeper conversations and long-term partnerships.

What advice would you give someone starting out?

Mark Bramley Chairman Croft What do you do? Croft is a trusted technology partner, cloud enabler and AI-enabled managed service provider, delivering IT, unified communications, mobile, IoT, cloud and security solutions to over 3,000 organisations across the UK. We help businesses modernise their technology, connect and empower their workforce, improve security, and unlock the value of cloud, mobile and AI to drive productivity, efficiency and growth.

Who do you work for? We support a broad cross-section of organisations, including private sector businesses, education providers and public sector organisations. Our customers range from growing SMEs to large enterprises, all of whom rely on us to deliver secure, resilient and future-ready technology platforms across IT, connectivity, mobile and cloud.

Patrons

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Be curious, stay open to learning and invest in relationships. Technology and business are evolving rapidly, particularly with the growth of cloud, mobile and AI, and those who embrace change and build strong networks will create the most opportunities.

What do you think is the biggest challenge affecting running and growing a business? Navigating economic uncertainty while continuing to invest in innovation, people and technology. Organisations must balance operational efficiency with transformation, particularly as cloud, mobile connectivity, IoT and AI reshape how businesses operate and deliver value.

What support do you want from government? Consistent, predictable economic policy and continued investment in digital infrastructure, connectivity and skills. Stability and strong digital foundations enable businesses to invest confidently and drive long-term growth.

How confident are you your business will grow in the next year? Very confident. Organisations are increasingly relying on trusted technology partners to help them adopt cloud, strengthen cybersecurity, enable mobile and IoT connectivity, and implement AI-driven solutions. We are well positioned to support our customers’ digital transformation and growth.

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Inspire March 26