As we reflect on another exciting chapter in the Chamber's journey, I am delighted to welcome you to this edition of the Hillingdon Chamber Business Magazine.
The past few months have been filled with energy, ambition and collaboration across our business community. Most notably, we celebrated the tremendous success of the Hillingdon Business Expo 2026, our largest and most dynamic Expo to date. Bringing together 127 exhibitors, hundreds of business professionals, industry leaders, educators, entrepreneurs and public sector partners, the Expo truly demonstrated the strength, diversity and potential of the Hillingdon economy.
The event was made possible through the incredible support of our sponsors and partners, including Heathrow Airport, Colt Data Centres, SEGRO, HRUC, the London Borough of Hillingdon and Parallel, alongside the many exhibitors, speakers, volunteers and attendees who contributed to its success. The VIP Breakfast, attended by senior political, business and community leaders, set the tone for a day focused on growth, innovation, skills, investment and meaningful connections. The success of the Expo is a reflection of something much bigger. Across the Chamber, we are building momentum through new initiatives designed to support businesses of all sizes. From The Exchange and The Nexus, to our Women in Business programme, Youth Employment Hub, Business Mentoring Programme and strengthened partnerships with schools, colleges and universities, our focus
Publisher Ian Fletcher
remains clear: creating opportunities, supporting growth and ensuring Hillingdon remains one of the best places in London to start, grow and invest in business.
We are particularly proud of the Chamber's growing role as a connector between business, education, local government and the wider community. By bringing these sectors together, we can help shape a stronger local economy, develop future talent and create lasting impact across the Borough.
As CEO, I remain incredibly optimistic about the future. The Chamber continues to evolve, welcoming new members, strengthening strategic partnerships and creating more opportunities than ever before for businesses to engage, collaborate and thrive.
Whether you are a long-standing member, a new supporter or simply interested in the business landscape of our Borough, I hope you enjoy reading this magazine and discovering the many success stories, opportunities and inspiring people that make Hillingdon such a remarkable place to do business.
Thank you for being part of our journey. Together, we are building a stronger, more connected and more prosperous business community.
Warm regards,
Amar Nota CEO, Hillingdon Chamber of Commerce
Benham Publishing Limited
Aintree Building, Aintree Way, Aintree Business Park, Liverpool L9 5AQ
Now in its 12th year, and in a new location, ARC, Uxbridge, Hillingdon Business Expo once again proved why it has become one of the biggest and most anticipated dates in not only Hillingdon’s business calendar, but that of West London too. With 127 exhibitors and over 1,500 visitors, the venue was full of energy from the moment the doors opened.
Businesses from across the borough and beyond came together to connect, promote what they do, meet new people and spot fresh opportunities. For exhibitors, it was a chance to put their brand in front of hundreds of potential customers, partners and collaborators. For visitors, it was a brilliant way to discover the people, services and ideas sitting right on their doorstep. And this year, there was so much more to experience than a traditional exhibition.
Visitors could take part in two speed networking sessions, attend workshops delivered by Heathrow Airport and British Airways, record content in the podcast studio delivered by London Media Lounge, or take a break in the dedicated co-working space, sponsored by Orega.
For exhibitors, it was a chance to put their brand in front of hundreds of potential customers, partners and collaborators.
Hillingdon Radio helped capture the buzz of the day, while Miss Ballooniverse, the vintage photo booth and roaming selfie cam brought colour, fun and plenty of reasons to smile.
The day began with a VIP breakfast attended by the Deputy Mayor of London for Business and Growth, the London Assembly Member for Hillingdon and Ealing, the Mayor of Hillingdon, the Deputy Leader of London Borough of Hillingdon, the MP for Uxbridge and South Ruislip and other invited guests. It was a fitting start to a day that celebrated ambition, enterprise and the strength of Hillingdon’s business community.
The Expo was made possible thanks to the generous support of our sponsors: Heathrow, Colt Data Centres, London Borough of Hillingdon, SEGRO, HRUC and Parallel. Additional sponsorship came from ACTIONCoach for the water bottles, BP Collins for the lanyards, Sky Media for the workshop space and One Care IT for the check-in facilities.
After a packed day of conversations, introductions, photos, workshops and
networking, the event closed with a drinks reception. It gave exhibitors, visitors and the Chamber team a chance to relax, carry on the conversations and celebrate everything that had been achieved.
This year’s Expo was busy, vibrant and full of opportunity. If you were there, you’ll know exactly what made it special. And if you missed it, this is your sign to make sure you’re in the room next year.
Hillingdon Chamber of Commerce
Exhibitor comment
"The expo was new for me, I found it really useful. The feedback from the visitors was encouraging, Ad Diversity was they only traditional advertising agency there which helped us make some strong connections with the business community. I was amazed at seeing so many visitors throughout the day which is testament to the advertising that the Chamber did to promote the event – great work all round."
Vickram Sembi, Managing Director of ad-diversity
If you were there, you’ll know exactly what made it special. And if you missed it, this is your sign to make sure you’re in the room next year.
HRUC Apprenticeships and Skills celebrates award winning apprentices!
HRUC Apprenticeships and Skills, a leading industry-focused provider of apprenticeships and employer services from Harrow, Richmond, and Uxbridge Colleges is proud to announce another exceptional year of learner achievement, with apprentices gaining recognition at both regional and national level across a range of industries.
Apprentice of the Year (30+) 2026 –West London Business Awards
One of the college’s standout successes is Joanne McSweeney, who recently completed her Team Leader apprenticeship through HRUC while working at The Hillingdon Hospitals NHS Foundation Trust. Joanne was proudly named Apprentice of the Year at the 2026 West London Business Awards, recognising her dedication, leadership and commitment within the healthcare sector.
In addition, six HRUC apprentices received Highly Commended recognition in the Apprentice of the Year category at the West London Business Awards 2026. These apprentices represented career pathways including Early Years, Catering and Hospitality, and Professional Services, highlighting the breadth of talent being developed through apprenticeships.
Learner of the Year 2026 –SPARKS Magazine
HRUC also celebrated the remarkable achievement of Samuel Stevely, who recently completed his Level 3 Electrical Installation apprenticeship while working at Chalfont Electrical. Earlier this year, Samuel competed in the SPARKS regional heats, where he won Learner of the Year for the South East. His success secured him a place in the Grand Final, where he went on to achieve national recognition by winning the overall SPARKS Learner of the Year 2026 title.
The college is incredibly proud of these apprentices and their achievements, which reflect the college’s ongoing commitment to supporting students and delivering the skills needs for the region.
Employers interested in recruiting apprentices or training existing staff can visit www.hruc.ac.uk/apprenticeships
HRUC apprentices Joanne McSweeney, Arra-Mae Norbe and Jaime Carungcong celebrating at the West London Business Awards 2026
In conversation with: Mandeep Singh Kundi (Deep),
Sports Ambassador for the Hillingdon Chamber of
Commerce
With grace, and at 45 years young, I am the 10x and current national champion, a 4x international champion (all gold), a 2nd dan black belt, a L2 coach, a club lead, and the first British Indian in amateur Sumo Wrestling @deep.sumo.
I am not only continuing along my competitive journey, but have supported several others to become regional, national, and international champions, through an inclusive, caring, spiritual, technical, and winning outlook and approach.
Members of my club and I have also been selected for the European and World Sumo Championships this year as part of Team GB, which is an incredible achievement and honour.
I do a lot of outreach work in the community, and so can truly say that Sumo is for all ages, genders, and sizes. As such, I seek your support for us to explore, learn and grow through this novel provision for wellbeing. Sumo is completely self-funded, but also in over 80 countries, because it is serious fun.
It is a grappling art on mats rather than clay, where - typically within 10 seconds - you can win by either pushing your opponent out or down within a 4.5m diameter ring first.
My underlying message here is that it is all about oneness through sport; oneness through Sumo, being your best, and giving back.
If anyone would like to know more, collaborate, or have a go, reach out or join us every Sunday afternoon at Brunel University of London. We provide belts, so just bring base layer, sliders, a face towel, water and a smile.
I do a lot of outreach work in the community, and so can truly say that Sumo is for all ages, genders, and sizes. As such, I seek your support for us to explore, learn and grow through this novel provision for wellbeing.
Celebrating eight years with a cake that told a story
Celebrating eight years of Kate Hoyle Hypnotherapy.
Eight years in business feels worth marking properly, especially when your work is all about helping people change things they once thought they might have to live with forever.
So I commissioned a cake from Yes It’s Cake, and what they created was far more than a cake. It was a story.
I sent Chloe a brief based around the themes of my business and my life including my beloved Chow Chow, Noodles. Noodles died suddenly last year and was such a huge part of my life and business that she definitely deserved to be included.
Yes It’s Cake took that brief and designed the cake around it, hunting for just the right images and details to express everything perfectly. Monet captured the more personal “Kate vibe”, while my corporate colours connected the design back to my business. The birds, flight and feathers represented something deeper: the freedom my work is all about. Freedom from old beliefs, old programming and patterns that can quietly run someone’s life for years. Chloe even created edible paint from cocoa butter and powder colours, and the Monet-inspired tier alone took 14 hours of hand painting.
When I saw it, I cried.
It was beautiful, personal and completely overwhelming. I was so nervous driving it home, especially when Chloe told me to “drive as if you have a baby in the car not strapped in”!
Hillingdon Council’s Platinum Jubilee Leisure Centre in West Drayton welcomed more than 2,000 visitors for a weekend of free fun events and activities in May.
The two-day celebration was an opportunity for residents and visitors to try out a range of complimentary activities, including swimming sessions with access to the splash pool and flume, gym and fitness classes, soft play, clip and climb, as well as basketball, badminton and pickleball in the sports hall.
Managed by Greenwich Leisure Limited (GLL), the council’s established leisure partner, the centre opened on 20 April and has seen more than 1,700 health memberships issued and 700 swim school members sign up.
Veronica Barker, from West Drayton, attended with her daughter Summer, aged nine, and tried the clip and climb. She said: “I think the open weekend is great for the community personally. There are people who can’t travel as far so having it local is great and it’s a good opportunity to socialise and meet new people.”
Gloria De Decker, also from West Drayton, added: “It’s good for people to come together and to see what’s available. The children can play, and it’s affordable.”
Daniel Kennedy, Hillingdon Council’s Corporate Director of Residents Services, said: “It’s so encouraging to hear how residents are already benefitting from these facilities which are intended to support all ages and abilities to live healthy and active lives.”
Local bedding brand Sheet Story featured by The Telegraph
Hillingdon-based bedding brand Sheet Story has been featured by The Telegraph newspaper as one of the “Best Bamboo Sheets for Hot Sleepers,” marking a major milestone for the growing local business.
Founded within the Hillingdon community, SheetStory.com has expanded rapidly across the UK and Ireland with its focus on comfortable, practical, and affordable premium bedding products. The feature highlights the company’s Ackly Bamboo Collection, which has become increasingly popular with customers looking for soft, breathable bedding designed for everyday comfort.
Director Sarfraz Shah said the recognition was an exciting achievement for the business and a proud moment for the local community.
“Being recognised by a national newspaper such as The Telegraph is a huge milestone for us. As a business that started locally, we are proud to continue growing nationwide while representing Hillingdon as part of our journey.”
The recognition reflects the continued growth of independent local businesses making an impact on a national level.
Globally recognised ecolabel awarded to local hospitality businesses
Moxy London Heathrow Airport is proud to be Green Key certified, a globally recognised eco-label awarded to hospitality businesses demonstrating a commitment to sustainability and environmental responsibility. For a hotel located beside one of the world’s busiest airports, the certification reflects an ongoing focus on operating more responsibly within a high-traffic travel environment.
At Moxy London Heathrow Airport, sustainability is integrated into day-today operations across the property. Initiatives include reducing energy and water consumption, minimising waste, improving recycling processes and making more conscious sourcing decisions where possible.
These efforts form part of the hotel’s wider approach to environmental management while maintaining the bold, social and design-led experience the Moxy brand is known for. The Green Key certification process assesses hotels against a range of environmental criteria, including resource
management, operational practices, staff engagement and sustainability policies.
Achieving certification recognises the ongoing work carried out across the hotel to continue improving environmental performance over time.
Whether guests are flying long-haul, stopping over before an early departure, or visiting London for business, leisure, or bleisure, the hotel aims to offer a stay that supports a more responsible approach to travel. Located just minutes from Heathrow Airport, Moxy London Heathrow Airport combines smart design, vibrant social spaces and seamless connectivity with a growing focus on greener hospitality.
Whether guests are flying long-haul, stopping over before an early departure, or visiting London for business, leisure, or bleisure, the hotel aims to offer a stay that supports a more responsible approach to travel.
The team at Moxy London Heathrow
Building stronger high streets and safer communities
It has been another busy few months for me as the Member of Parliament for Uxbridge and South Ruislip. From attending community coffee mornings to meeting with new and growing businesses such as Ambala Foods in Uxbridge, it has been great to be out listening directly to the needs of the community.
Every time I am out and about, I am reminded of the dedication, creativity and enthusiasm that people across the borough bring to making their neighbourhoods better places to live and work. Whether it’s a long-established local business or a new start-up taking its first steps, the commitment to improving our area is always inspiring.
If you would like to arrange a visit to your business or discuss a particular concern, please do get in touch with my office via email at danny.beales.mp@parliament.uk
Improving Uxbridge Town Centre
I’ve heard repeatedly about the need for improvements to our town centre, from both businesses and consumers. Since being elected in July 2024, my team and I have been taking a range of actions to tackle town-centre issues, from pressing for tougher
national rules on shoplifting and mobile phone theft, to working with TfL on fare evasion.
I recognise that there is still much to be done to make our town centre the best it can be. It is important for me to continue listening to residents. As a result of this, I arranged a drop-in event to explore the issue which provided an open and informal forum for residents to speak directly with me and representatives from organisations such as the Uxbridge policing team, Neighbourhood Watch and the Business Improvement District.
The town centre already has many strengths, from its mix of shops to the sense of community that residents value, and there is a lot to feel positive about. At the same time, people recognise that by working together we can build on what’s good and make the area feel even more welcoming, safe and vibrant for everyone.
By Danny Beales
MP for Uxbridge and South Ruislip
For anyone who couldn’t attend the event but would still like to contribute, I am running an online survey to gather further views. You can fill it in here: https://sprw.io/stt--ukVl. I will be collating the results and publicising my next steps shortly.
Working together to make Yiewsley safer
I recently hosted a coffee afternoon with residents in Yiewsley. While we covered a wide range of topics, the level of antisocial behaviour in and around the High Street came up again and again.
Many residents told me they feel unsafe walking to local shops, and this is directly affecting footfall and confidence in our local businesses. Strengthening the trading environment means strengthening safety, which is why I’m pushing for an increased police presence in the south of the borough to address persistent problems, including groups loitering and congregating around key commercial areas.
I’m also working with partners such as Network Rail to identify measures that would deter this behaviour outside West Drayton Station, helping ensure customers and staff feel secure.
If you are worried about the impact of antisocial behaviour or other crime on your business, please do get in touch and I would be more than happy to chat through the situation with you. For details of my upcoming surgeries and coffee mornings, please visit my website at www.dannybeales.com where you can also sign up to my newsletter.
Strengthening
Getting Hillingdon building
One of my priorities in Uxbridge and South Ruislip is getting good quality housing built in the area. I have been meeting with developers like Bellway Homes to try and work together to clear any blockages to getting building work started stop the eyesore of abandoned building sites.
Residents and local businesses often ask me about the St Andrews site in central Uxbridge. It is disappointing that this site has been left half-finished when there is a desperate need for homes. I have been meeting and pushing for progress on this and other sites locally that have stalled. Positively, a new owner has purchased the site, and agreed some updates to permissions, the developer is securing a new construction partner and hopefully due to start of site soon. I’m in regular contact with them and pressing for completion as soon as possible.
Your voice in Westminster
As we look ahead to the coming months, my focus remains firmly on supporting the businesses that form the backbone of
our local economy. A thriving commercial environment benefits everyone, from highstreet retailers and independent traders to the many entrepreneurs and employers who choose to invest in Hillingdon. In Parliament, I’m pleased we have confirmation to end the issue of late payments which affects so many small businesses.
I will continue working closely with business owners, developers, local authorities and community partners to remove barriers to growth, champion new opportunities and ensure our town centres remain places where businesses can succeed.
the trading environment means strengthening safety, which is why I’m pushing for an increased police presence in the south of the borough to address persistent problems, including groups loitering and congregating around key commercial areas.
Beyond the hospital ward: Space to just be a child again
By Gracie Leigh Mooney
Have you ever sat in a dimly lit hospital room and watched a child brave the gruelling realities of a severe illness? How many times did you wish you could just take them outside and let the fresh air heal them?
For over a decade at The Hillingdon Hospital, that simple, instinctive wish was difficult. Young patients on the Bumblebee Children’s Ward, children fighting cancer, navigating complex disabilities, or enduring acute mental health crises, found themselves mainly confined to their indoor cubicles whilst receiving treatment. Just outside their windows sat a large courtyard, home to a broken outdoor train and a dilapidated pirate ship that had completely lost its way. It was an underused space that sat right next to children with complex needs who desperately needed the therapeutic power of fresh air, sunlight and outdoor play.
That reality sparked a mission in 2023, when Lead Consultant Paediatric Oncologist, Dr. Richa Ajitsaria, reached out to the Daniella Logun Foundation (DLF) with a heartfelt plea to completely replace the playground equipment and resurrect the space.
As a student volunteer stepping into the foundation, I quickly learned that DLF operated on a profound, unwavering personal promise: to ensure that no local family navigates the overwhelming isolation of a childhood cancer diagnosis alone. Yet, taking on a complete structural redesign felt like
trying to move a mountain, especially against the backdrop of a biting economic climate where traditional charity sector fundraising had hit a national brick wall. In our first gruelling year, despite pouring our hearts into the campaign, we managed to raise just £500. But a community driven by a clear purpose does not stand still. We refused to let the project stall, bringing together passionate residents, local volunteers, and university students to pour over 1,600 hours of energy into grassroots campaigns and regional advocacy.
The Daniella Logun Foundation
Crucially, it was through the cultivation of powerful, and intentional business-tocharity partnerships that finally unlocked the gates. This project stands as a vivid testament to what can be achieved when local commerce and the voluntary sector align their strengths. True corporate-charity alliances create benefits that ripple far beyond a mere financial donation; they forge deeper community connections, ignite employee engagement, and allow regional businesses to demonstrate a genuine, measurable commitment to local social responsibility.
This groundswell of collective persistence ultimately captured the attention of major regional networks and grant makers, including BNI Regal, the King Charles III Charitable Fund, and Children with Cancer UK, transforming our blueprint into reality.
Today, Phase 1 is complete, and the transformation is spectacular. Thanks to the specialist team at Pentagon Play, the once-broken down yard has been replaced by a vibrant, fully inclusive outdoor playground designed to give these young patients true fresh air, freedom, and play right outside the ward. The space now proudly features a magnificent wheelchairaccessible pirate ship named ‘HMS Dannie’ for imaginative adventures, a specialized wheelchair swing that ensures no child is left behind, and an interactive musical tower to engage every child's curiosity.
The countdown is now officially on for our grand opening into this healing outdoor sanctuary.
This milestone highlights the irreplaceable role our business community plays in sustaining the regional safety nets that catch families in their darkest hours.
Today, Phase 1 is complete, and the transformation is spectacular. Thanks to the specialist team at Pentagon Play, the once-broken down yard has been replaced by a vibrant, fully inclusive outdoor playground designed to give these young patients true fresh air, freedom, and play right outside the ward.
Partner with
us:
Shape phases 2 & 3
We invite members of the Hillingdon Chamber of Commerce to join us in building an even stronger, more compassionate local landscape. Please mark your calendars for our upcoming 5th Annual Family Fun Day on Saturday, 26th September at Uxbridge High School. Together, we have truly changed things for the better.
Is your business looking for a powerful, life-changing Corporate Social Responsibility (CSR) initiative to back this year? While Phase 1 is complete, our mission continues.
We are officially seeking visionary business partners to sponsor our upcoming Phase 2 and Phase 3 developments, which will introduce a sensory garden, an inclusive roundabout, and wall-mounted musical therapy installations.
To discuss corporate sponsorship packages and how your team can leave a lasting legacy of hope, please reach out to the Daniella Logun Foundation team today or visit our campaign directly at: https://www.gofundme.com/f/ support-children-with-braintumours
Hillingdon
The future of technology, AI and communication – and what it means for Hillingdon’s SMEs
For small and medium-sized enterprises across Hillingdon, the future of technology is no longer something to observe from the sidelines. Advances in artificial intelligence (AI), digital communication tools and automation are actively reshaping how businesses operate, engage with customers and develop their people.
For SME leaders within the Chamber network, the opportunity is significant, but so too is the challenge of making confident, practical decisions in a fast-moving environment.
Rather than focusing purely on disruption, the real story for Hillingdon’s business community is one of enablement. When adopted with purpose, technology can enhance productivity, strengthen communication and future-proof skills, without losing the human values that underpin successful local enterprises.
Historically, advanced technology solutions were the preserve of large corporates with significant resources. Today, cloud-based platforms and subscription tools have democratised access, making sophisticated systems affordable and scalable for SMEs.
From accounting and logistics to customer relationship management and marketing, digital tools are now embedded in day-today operations. Automation is reducing time spent on administration, freeing up leaders and teams to focus on higher-value activity. Meanwhile, data insights, which were once
difficult and costly to obtain, are readily available, enabling better decision-making across sales, finance and operations.
For Hillingdon’s diverse SME base, this represents a meaningful opportunity. With strengths spanning professional services, logistics, aviation-linked industries, retail and hospitality, plus its proximity to Heathrow Airport, local businesses are particularly well positioned to use technology to increase efficiency and access national and global markets.
AI continues to dominate headlines, but for most SMEs its real value lies in focused, practical use rather than large-scale transformation.
Used effectively, AI can support customer service, data analysis, forecasting and marketing insights. Tools that identify trends, automate routine interactions or help interpret customer behaviour can deliver measurable benefits without requiring wholesale organisational change.
Photo by Adobestock
Importantly, AI should be viewed as an assistant, not a replacement. Human judgement, creativity and relationshipbuilding remain critical, particularly for SMEs where trust and personal service are key differentiators. The most successful adopters are those approaching AI with clear objectives and a strong ethical lens, ensuring it enhances rather than diminishes both customer and employee experience.
The way businesses communicate – with customers, suppliers and their own teams –has evolved rapidly. Hybrid working, digital collaboration and multi-channel customer engagement are now standard across organisations of all sizes.
For Hillingdon-based SMEs, many of which operate within fast-paced supply chains or serve an international customer base linked to Heathrow, effective communication is essential to staying competitive. Customers expect timely, consistent and personalised interactions across platforms. Employees expect flexibility, transparency and access to tools that allow them to work productively from anywhere.
However, technology alone is not enough. Strong leadership, clear values and a supportive culture remain fundamental. The businesses best equipped for the future will be those using communication tools to reinforce trust and connection, not replace them.
As technology continues to evolve, skills are becoming the defining issue for SMEs. While technical knowledge is important, the future workforce will require a blend of digital capability and distinctly human strengths.
Digital literacy is rapidly becoming a baseline requirement across all roles. Confidence in using digital tools, understanding data and a working awareness of AI are increasingly essential. Alongside this, skills such as communication, critical thinking, adaptability
and problem-solving remain highly valued, and far less easily automated.
For many Chamber members, this means rethinking approaches to training and development. Upskilling does not need to be complex or costly, but it does need to be ongoing. Mentoring, peer learning and partnerships with local colleges, training providers and business support organisations can all play an important role.
Creating a culture where learning is encouraged, and where people feel confident engaging with new technologies, will be a crucial competitive advantage in the years ahead.
While digital technology operates globally, location remains a powerful asset.
Hillingdon’s position as a key outer London borough – with direct access to Heathrow, major road networks and central London – provides SMEs with significant strategic advantages, particularly in logistics, trade and international connectivity.
At the same time, the borough benefits from being part of London’s wider innovation ecosystem, with access to talent, education
by
and business support. This is where organisations such as the Hillingdon Chamber of Commerce play a vital role – creating opportunities for collaboration, knowledgesharing and trusted support.
As the pace of change accelerates, collaboration between businesses, educators, technology providers and networks like the Chamber will be essential in helping SMEs navigate complexity and seize emerging opportunities.
The future of technology, AI and communication will not be defined by a single breakthrough, but by the everyday decisions made by SME leaders – about where to invest, how to develop their people and how to maintain strong relationships in an increasingly digital world.
For Hillingdon’s SMEs, the outlook is strong. The tools are more accessible than ever; the support landscape is well established and the opportunity to grow and innovate is clear.
Those businesses that take a thoughtful, people-centred approach, grounded in skills, culture and collaboration, will be best placed not only to adapt, but to thrive.
A supportive culture remain fundamental. The businesses best equipped for the future will be those using communication tools to reinforce trust and connection, not replace them.
Photo
Pixabay
Photo by Pixabay
members' voices
Chamber members offer their insight into how AI has affected their businesses, and how it might impact them in the future:
Selina Fischer Founder, IntegroAI Consulting
As founder of IntegroAI Consulting, I use AI most days, but not for everything.
In my own business, it helps me save time on research, content creation, drafting, structuring ideas, and preparing reports and presentations. I am also starting to experiment with automated workflows, where repetitive tasks are triggered by rules and logic that I set. That support is valuable because it gives me more time back for the work that needs my judgement, such as client conversations, strategic thinking, decision making and relationship building.
I stay firmly in control and make the final decision. That is also what I help businesses clarify. The priority is not which AI tool to use first, but where AI can reduce repetitive work, free up time, help people focus on what matters most, and add value to their business.
Hardik Nakum
Founder MindNova Ltd | AI, Automation & Digital Transformation Solutions
AI is already changing how small businesses think, operate and compete, but for SMEs, the real opportunity is not replacing people. It is giving people better tools. At MindNova, we see AI as a practical enabler for businesses that want to save time, improve customer experience and make better decisions. Whether through AI-powered automation, voice solutions, computer vision or smarter workflows, the value comes when technology solves real business problems rather than becoming another buzzword.
For Hillingdon SMEs, especially with the borough’s strong links to Heathrow, logistics, healthcare, professional services and local enterprise, AI can help businesses become more responsive, efficient and scalable. However, successful adoption needs the right approach. Businesses should start small, identify repetitive or manual processes, protect their data, train their teams and keep human judgement at the centre. The future will belong to businesses that combine innovation with trust. AI should support people, strengthen communication and create capacity for leaders and teams to focus on higher-value work.
Founder, AVA SEO | Hillingdon Chamber Technology & Digital Excellence Award Winner
AI is only as good as the intelligence behind it. That is the message I find myself sharing most with businesses.
Certified by Google, Microsoft, Anthropic, and OpenAI in AI, invited to join OpenAI's SME Accelerator programme, and recognised as a OneTrust Responsible AI Professional, my work sits at the intersection of research, strategy, and real-world AI implementation.
The most common gap is not a lack of AI tools but a lack of quality intelligence to feed them and the skill to ask them the right questions.
I recently produced a 'Deep Research Report' for a meetings and events venue exploring growth in corporate bookings. Despite years of trading, strategic decisions had been shaped by incomplete data - broad assumptions about competitor positioning and market demand rather than structured insight.
The report identified a significant, underserved corporate segment within their catchment area, surfacing competitor gaps, demand signals and buyer behaviour patterns they had no visibility of. The opportunity had existed all along. They simply lacked the intelligence to see it.
Supported by an AI grant from the Department of Science, Information and Technology, I work with businesses of all sectors and sizes, helping them move from assumption to clarity and make more confident, intelligence-led strategic decisions.
Photo by Dreamstime Sunil Kalia
The benefits of managed IT services
This
article evaluates the differences between traditional technical support practices and modern managed IT practices, and the pros and cons of each in regards to small and medium-sized businesses.
Proactive v reactive
When you think about IT, you probably don’t think “information technology.” More likely, you’re thinking, “Oh no, I’m going to need IT to fix this.” This reactive impression of IT services was once the only way to consider them, as that was the only way they were offered. Now, IT services don’t wait until an issue impacts your business to fix it. If you own or manage a business with insufficient IT support, this article can show you what there is to be gained through the services of an MSP.
The way it has been
Once, when a business experienced a technology issue, their only option would be to call in a repairman. The computer repair person would come in, fix the problem as best they could, and hand over their bill. The employee could return to work, and business would continue as expected until the next technology issues came around. At this point, the cycle repeats.
Alternatively, a business could have a techsavvy internal resource to handle some issues. In this case, this resource would attempt to resolve the problems that arose.
Why this doesn't work
There are many problems with using the “break-fix” method to IT maintenance, as described above, in the current business environment. First, consider what an issue like the one described above really means, in terms of productivity.
Naturally, the employee will not be able to work until their technology is fixed. The computer repair person has to travel to your office, adding to the time it will take to resolve the issue. When they do get there, you have a potential distraction drawing your other employees’ attentions away from their work, in addition to the employee whose technology is being repaired.
Finally, once the issue is resolved and the
Presented by:
repair person has been paid for time and materials spent, your employee can return to work. Hopefully, they will be able to avoid missing deadlines and opportunities IT issues and downtime are expensive, and these expenses can build up rapidly over time. Not only are you dealing with a loss in productivity, you are also losing potential revenue that employee could be generating.
Bringing
IT services to modern times with managed services
The managed service approach to IT has some definite benefits to it, which largely come from the ideals and best practices that shape it.
Regular maintenance will prolong the usability and performance of a computer system.
Maintained patches and software updates protect a network from many threats and issues.
Transportation costs can be eliminated from support charges through the use of remote access technologies. Downtime can be avoided by pro-actively identifying and resolving IT issues before they cause problems. With thorough network documentation, any support visits can be optimised.
Problematic devices can be identified through reporting, tracking, and historical data. When a managed IT service approach is adopted, there is no longer a winner or loser in any transaction between a company and the managed service provider (MSP). Instead, the two become partners, which motivates the MSP to deliver higher quality services. If a company identifies itself as an MSP, they should subscribe to ten fundamental philosophies that directly benefit their clients.
THE BENEFITS
• Managed IT services are like outsourcing an internal team
• Detecting issues early saves your staff time
• With remote support you will get the assistance you need whenever you need it.
• A business will always get maximum value
• No break-fix practices to kick you while you are down
• Flat-rate it management offers multiple cost benefits
• Managed IT and reduced IT expenses go hand-in-hand
One Care iT Limited can provide you with a wide variety of solutions, including:
• Voice over Internet Protocol, or VoIP, Communications
• Backup and Disaster Recovery, as a part of a comprehensive Business Continuity strategy
• Security Solutions, including Firewall and Web Content Filtering
• Server Virtualisation
• Virtual Private Networking (VPN)
• Telecommunications
• Mobile Solutions
• Security Policy Management and Administration
• Email Hosting with Spam Protection
• Software Solutions, including Productivity Suites and Customer Relationship Management packages
FOCUS ON YOUR BUSINESS... NOT YOUR TECHNOLOGY
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Complete 24/7 IT Support & Monitoring for your business
We provide the technology, scalability and stability to run your business
We make your IT infrastructure our priority
Our team of experts can become your outsourced IT department responding to issues quickly, often before you even know about them. Covering everything from your servers and network infrastructure, to your computers, broadbands and mobile devices, we provide end-to-end solutions for all of your technology needs.
Managed IT Services Consultancy for the building owners and developers
One Care iT Limited’s managed IT services can help eliminate your company’s technologybased headaches.
we o er:
• Help desk with experienced technicians
• Remote monitoring and maintenance
• Wired and Wireless networks
• Vendor management
• Cyber Security solutions
HOW WE DID IN 2024
95% RESPONSE TIME
We support design teams and understand the IT requirements that their development needs. Wether it’s to ensure the correct internet connections are available to your tenants, ensuring you have a secure wi- network, advice on door access or CCTV systems, we have you covered.
Sustainable IT
OCIT has made remarkable strides in promoting environmentally friendly practices through its sustainable IT solutions.
We have made low voltage, LED lighting an IT task, making it a sustainable, adaptable in both internal and external environments.
The results of our Client Survey are in - here are some of the ndings:
VALUE FOR MONEY
Clients can’t get enough of average response time of 4 minutes!
98%
Our excellent products and services were given the ‘thumbs up’ for value. 100% RECOMMENDATION
Our clients recommend us to other businesses. We’re tried and trusted!
Supporting the Arts in Hillingdon
Hillingdon Arts Association was set up in 1965 when the London Borough of Hillingdon first came into being. It is a registered charity made up of societies, clubs, groups and individuals involved in music, drama, visual arts, crafts, education and other creative activities.
The Association helps promote and strengthen the local arts sector by providing advice, support and opportunities for networking. It also works to increase public awareness and participation in the arts across the borough.
HAA’s website (www.hillingdonarts.org. uk) and Facebook and Instagram posts, showcase local exhibitions, performances, workshops and cultural events, making it easier for residents to discover creative activities taking place in Hillingdon.
The Association meets quarterly at the Civic Centre, offering member groups the chance to share information, connect with one another and work together. Our Annual General Meeting takes place in July. The Mayor is the Honorary President. Hillingdon Arts Association is always keen to welcome new groups and individuals with an interest in the arts, whether as participants, organisers or supporters. So do have a look at what we offer! I am sure we can help each other. The arts are for everyone.
Lady Sheena Rosseer - Current Chair
The Association helps promote and strengthen the local arts sector by providing advice, support and opportunities for networking. It also works to increase public awareness and participation in the arts across the borough.
EPISODE 4: A REFINED COLLABORATION: COMMUNITY, COFFEE & CULINARY CRAFT AT ROSEMAY
At Rosemay Hotel, a 4-star boutique destination in the heart of Hayes, our philosophy has always been rooted in thoughtful hospitality, where comfort meets character, and every detail is designed to create a memorable guest experience. Under the leadership of Managing Director Yousuf Ali, the vision has been clear: to build not just a hotel, but a space that feels personal, welcoming, and deeply connected to its community.
That vision continues to evolve in meaningful ways. This season marks a particularly exciting chapter, as Rosemay introduces a refined collaboration with Nashtaa, an award-winning culinary brand founded by the talented Juslena Randhawa. A celebrated solo entrepreneur, Juslena brings a level of creativity and care that transforms everyday dining into something truly special.
Within Rosemay boutique setting, we are proud to now serve what can only be described as a 5-star Nashtaa menu, thoughtfully curated, beautifully presented, and designed to delight a wide range of palates. Each dish reflects both quality and character, offering guests an experience that goes beyond the expected.
For Asmi, Director of Operations at Rosemay, this collaboration has been both a professional and personal highlight. Having enthusiastically taken on the role of chief taster, she has experienced first-hand the depth of flavour and craftsmanship behind every plate, a responsibility she admits she has embraced with great dedication!
Beyond the menu, this partnership represents something far more meaningful. It is about supporting a fellow women-led business, creating a platform for growth, and celebrating the strength of independent entrepreneurship within the local community.
"Beyond the menu, this partnership represents something far more meaningful. It is about supporting a fellow women-led business, creating a platform for growth, and celebrating the strength of independent entrepreneurship within the local community."
The café itself has naturally become a social hub. A place where neighbours gather, church attendees connect after services, and parents from nearby schools pause to enjoy a welldeserved moment of calm. In a fast-paced world, it offers a simple luxury: time to slow down, recharge, and enjoy a little “me time.”
Adding a contemporary dimension, Juslena, our very own social media queen, brings the Nashtaa experience to life online, sharing regular updates, seasonal dishes, and beautifully curated visuals. We warmly invite you to follow us on Instagram and be part of this evolving story.
As reflected in the accompanying imagery, the café is more than just a place to dine. It is a space to savour. With Nashtaa’s ongoing Welcome Campaigns, we invite the local community to experience this elevated offering and become part of the Rosemay journey.
Hillingdon Chamber of Commerce: Driving Business Forward
The Hillingdon Chamber of Commerce has been busy this year, launching a series of initiatives designed to support local businesses, foster collaboration, and tackle the real challenges facing our business community.
Roundtable events: conversations that matter
Since launching our roundtable initiative at the beginning of the year, we have held four sector-focused events bringing together businesses from the charity sector, health and social care, property and construction, and most recently, hospitality. These conversations have been genuinely insightful, with business leaders opening up about the challenges they face and working together to identify practical solutions.
A recurring theme across all sectors has been the importance of education and workforce readiness - how we prepare the next generation through training and experience, and how we create meaningful opportunities for them to enter the
workforce. Alongside this, businesses have candidly discussed the pressures of the current economic climate, both locally and across London.
Our next roundtable, focusing on the legal and HR sectors, takes place in June, with more to follow after the summer.
The Exchange: exclusive insights from senior leaders
The Exchange is our inviteonly event series for senior stakeholders, offering direct access to influential speakers shaping our region. In June, we welcome Helen Elsby, Chief Development Officer and Acting Chief
A recurring theme across all sectors has been the importance of education and workforce readiness - how we prepare the next generation through training and experience, and how we create meaningful opportunities for them to enter the workforce.
Launching in autumn, our new Women in Business Network will provide a supportive space for women at every stage of their careers, whether entrepreneurs, business owners, or professionals in corporate roles.
Digital & Information Officer at Heathrow Airport, who will discuss the upcoming improvements at Heathrow, the third runway, and her role in managing these significant changes.
In August, The Exchange moves to the historic Battle of Britain Bunker, where Group Captain Lee Wales, Station Commander of RAF Northolt, will be our guest speaker. These are exceptional opportunities to hear from leaders at the forefront of major developments affecting Hillingdon and beyond.
Coming soon:
Women in Business Network
Launching in autumn, our new Women in Business Network will provide a supportive space for women at every stage of their careers, whether entrepreneurs, business owners, or professionals in corporate roles. This member-led initiative will offer mentoring, peer support, and a welcoming environment to share experiences and grow together. Sign up to our newsletter to be the first to hear more.
Summer School Series:
invest in your business this summer
This summer, we are launching our Summer School Series — a programme of expert-led workshops running weekly from the beginning of July through to the end of August. Each session focuses on a different element of running and growing a successful business, with one clear goal: helping you finish the year strongly with a standout Q4.
Delivered by industry experts, the workshops cover a range of topics designed to sharpen your thinking, strengthen your business, and expand your skillset. The series wraps up with a final consolidation session, giving you the chance to bring it all together and head into the autumn feeling prepared and ready to perform. A fantastic opportunity to invest in yourself and your business.
Regular events and summer celebrations
Our ongoing programme continues to offer valuable opportunities to connect and learn. In June, our Business Boost session featured Dayallan Mahesan from Keller Williams, sharing insights on building successful collaborations. Our monthly Nexus evening networking will take a brief summer break before returning in the autumn.
And don't miss our Summer Party on 8th July—an evening of food, drinks, and fun, with all proceeds supporting this year's Mayor's charity, Hillingdon Autistic Care and Support (HACS), who are also Chamber members.
Get involved
The true value of Chamber membership lies in participation. Attend events, start conversations, and build relationships, that is where lasting connections and genuine business growth are found.
We look forward to seeing you.
www.hillingdonchamber.co.uk
BCC Economic Forecast: Growth to remain subdued
The latest British Chambers of Commerce (BCC) Economic Forecast suggests growth will remain subdued in 2026 and 2027, as the reverberations of the Middle East conflict continue to be felt. The BCC is predicting weak business investment, higher inflation and falling exports.
UK economic outlook
The key points in the forecast are:
• GDP in 2026 is expected to grow by 0.9% (compared with 1.0% in the previous forecast), then 1.0% in 2027, and 1.3% in 2028.
• The Middle East conflict is a major economic drag, with business investment now expected to fall by 2.2% this year, before moving back to –0.1% in 2027.
• Inflation is forecast to peak at 3.8% by the end of 2026 before easing to 2.3% by Q4 2027.
• Exports are expected to fall by 0.2% this year, largely because of the Iran conflict, before moving back to growth of 1.3% next year.
• Unemployment is forecast to be 5.2% in 2026, with youth unemployment expected to hit 17.8% next year.
by 123RF
UK GDP is expected to grow by 0.9% in 2026, which is only marginally slower than the BCC’s previous forecast, despite the ongoing geopolitical uncertainty. This is largely reflective of stronger than expected GDP in Q1. The economy is expected to remain at a similar level in 2027, with GDP growth of 1%. It is forecast to pick up to 1.3% in 2028.
Services continue to be the strongest sector in the economy, with predicted growth of 1.3% this year. Meanwhile, construction is expected to contract by 1.0% in 2026 and the manufacturing sector will see a year of two-halves, with strong Q1-Q2 driven by restocking, but reversing as input costs bite, leading to 0.8% growth overall.
Business investment to fall significantly this year
With firms facing elevated domestic costs and global economic uncertainty, business investment is forecast to contract by 2.2% in 2026 and 0.1% in 2027, before recovering to grow by 2.3% in 2028.
Iran conflict to drive up inflation
After easing in April, CPI inflation is forecast to rise again in the coming months, peaking at 3.8% in Q4 (compared with 2.7% in the previous forecast). Higher energy prices and shipping costs, linked to the ongoing unrest in the Middle East, are the main drivers. Although much will depend on the course of the conflict, inflation is currently forecast to ease to 2.3% by the end of 2027, and 2.0% by the end of 2028.
There is uncertainty over how the Bank of England will react, but given already tight monetary policy, weakening growth, rising unemployment, and potentially lower second-round inflationary effects on labour costs, the forecast expects the Bank to hold through the current inflationary spike. However, this could change if the inflation shock deepens.
Unemployment to rise as labour costs persist
With vacancies continuing to fall unemployment is forecast to rise to 5.2% in 2026 and then reach 5.5% in 2027. BCC
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surveys continue to show labour costs as main cost pressure for businesses.
Youth unemployment remains an area of concern as labour costs and AI erode entry level jobs. It is expected to be 16.9% in 2026, rising to 17.8% in 2027. With firms facing squeezed margins because of input costs and minimum wage increases, growth in average earnings is forecast to ease from 3.7% by Q4 2026 to 3.3% by the end of 2027.
Exports to be hit by volatile global markets
With the Middle East conflict making international trade challenging, UK exports are forecast to fall this year by 0.2% (compared with 0.7% growth in the last forecast) before recovering to 1.3% growth in 2027. Much will depend though on the course of the war and the impact of the closures to the Strait of Hormuz on global supply chains.
The forecast for imports in 2026 has been upgraded to 1.4% (0.6% in Q1), falling to 1.1% in 2027. Consequently, net-trade is expected to remain broadly stable at -2.8% this year and next.
David Bharier, Deputy Director Economics and Insights at the British Chambers of Commerce, said: “While the UK economy has shown some welcome resilience this year, the expected headline growth figure of 0.9 per cent for 2026 masks underlying concerns.
“Half of Q1’s GDP gain came from firms building inventories against further supply disruptions – a sign of contingency planning not expansion.
Business investment is expected to fall 2.2 per cent this year, reflecting what BCC surveys consistently show: most SMEs are not increasing investment.
“Much hinges on the course of the Middle East conflict. Inflation is likely to edge towards four per cent this year, but the Bank of England faces a different scenario compared with the 2022 crisis. Weaker growth, rising unemployment, and already restrictive monetary policy mean the Bank could seek to manage this without raising the interest rate and risking further damage.
“The UK is not in recession, but the economy remains trapped in a cycle where each recovery is interrupted before gaining traction, and firms go back on the defensive. With youth unemployment approaching 18 per cent by mid-2027, the UK risks weakening the skills pipeline it needs for the next economy.
“Much hinges on the course of the Middle East conflict. Inflation is likely to edge towards four per cent this year, but the Bank of England faces a different scenario compared with the 2022 crisis. Weaker growth, rising unemployment, and already restrictive monetary policy mean the Bank could seek to manage this without raising the interest rate and risking further damage"
“The long-term economic potential remains enormous. The UK has world-leading research institutions, rapid AI adoption and the third largest AI investment ecosystem globally. But realising that potential requires reducing the cost burden on firms, rewarding productive risk-taking, and positioning UK businesses to capture the opportunities that will drive future economic gain.”
Commenting on the forecast, Vicky Pryce, chair of the BCC Economic Advisory Council, said: “The UK economy continues to operate in a fragile and uncertain global environment, which is hitting the BCC’s growth forecast.
“Under certain scenarios of energy costs ahead, the IMF has warned of possible recession for the developed world from which the UK will find it difficult to escape.
“Already with geopolitical instability in the Middle East once again feeding through into higher inflation expectations, especially through energy and shipping costs, weaker international demand is weighing on trade performance.
“Firms need greater certainty and stability to unlock investment and growth. That means urgent action to ease cost pressures, support trade and help businesses recruit and retain talent in an increasingly challenging environment.”
Read the full forecast details here
David Bharier, Deputy Director Economics and Insights at the British Chambers of Commerce
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Supporting communities and shaping futures
At Russell Finex, corporate social responsibility (CSR) is not an add-on, it is embedded into how we support our people, our community and the wider manufacturing sector. Through long-standing partnerships, employee-led initiatives and a strong focus on development, we are committed to making a meaningful and lasting impact.
A key pillar of our CSR activity is our partnership with the Mulberry Centre, a local cancer support charity. Since 2022, our employees and apprentices have raised over £40,000 through raffles, tombolas and other initiatives. These efforts provide vital funding while also raising awareness of the services the charity offers to individuals and families affected by cancer.
Our apprentices play a central role in many of these initiatives. During the festive period, they led our involvement in the Hounslow Christmas Project, organised by local MP Seema Malhotra. The project raised a record £14,000, with our apprentices wrapping gifts for underprivileged children across the borough, bringing joy to those who need it most.
In addition to this hands-on support, Russell Finex also contributes financially to the initiative. This year, the company donated £4,000 to the Hounslow Christmas Project, bringing total contributions over the years to £20,000. These activities form part of our broader apprentice development programme, which is designed to give individuals practical experience beyond their day-today roles. We encourage apprentices to step outside their comfort zones, building confidence and developing key skills such as teamwork, problem-solving and leadership.
This focus on growth extends beyond local fundraising. For example, one apprentice recently completed a demanding international expedition, raising £900 for the Mulberry Centre with company matchfunding. Initiatives like this show how our people are empowered to combine personal development with positive social impact.
Our apprenticeship programme, established over 50 years ago, remains a cornerstone of our CSR approach. Apprentices represent an important part of our workforce, with many progressing into senior roles and building long-term careers within the company.
Alongside apprenticeships, we are committed to supporting young people through structured work experience placements. Each year, we offer placements across departments including Marketing, Finance, Design, Production, HR and Sales. These opportunities are inclusive and carefully planned, helping students gain meaningful experience and preparing them for future careers.
Beyond our partnership with the Mulberry Centre, we actively support other local initiatives. This includes regular donations to St George’s Youth Club, which supports underprivileged children. Over the years, we have contributed around £50,000, including £6,000 this year alone. We are also involved in a wide range of additional local CSR activities, helping to strengthen our community.
As a global manufacturer, we recognise the responsibility our industry has to contribute positively to society. By investing in people, supporting local causes and fostering a culture of giving back, we aim to create long-term impact.
As we approach our 100th anniversary, we are proud of what we have achieved and remain committed to building on this foundation, ensuring Russell Finex continues to make a meaningful difference for years to come.
‘Reach down and help up’ is Knights’ Sarah Jackson’s approach to being an Inspirational Leader
Sarah Jackson is a Partner at Knights, the country’s largest regional legal and professional services firm which has recently broken through the £200 million turnover barrier. She talks to Sarah Dale about her approach to leadership and the business’ continued growth trajectory including in its flourishing Uxbridge office.
Could you provide a brief overview of your role and business and the special qualities needed to do your role and lead a team?
Knights is a listed full-service legal and professional services firm that is deliberately different. We are the country’s largest regional legal and professional firm that works in a distinctive One Team approach across all 29 offices. Knights firmly believes in delivering a premium service to all our clients, which means developing strong sustainable relationships throughout the business to support our clients in their endeavours.
Knights has 1,650 colleagues and so there is always a colleague with the right skill set and connections to help. As a solicitor and Commercial Disputes Partner in the Knights business, I specialise in helping companies, directors and shareholders with corporate and insolvency disputes and professional negligence. These are often referred to as corporate divorces so not only do you have to be spot on with the law but also able to manage the complex emotional and business responses to any given situation.
As an experienced lawyer, much of my job is supporting and training colleagues as they progress their journey through the profession, which I always view as reaching down and helping up.
Financial hygiene – so delivering the work and getting paid for it is equally vital and
Knights excel at this element with average debtor days of 30.
The other important part of the job is winning work and supervising it or handing it over to another colleague. The skills to do these different facets of the job mean you have to not only be good at the law, but good with people and building relationships.
Ultimately, I describe my job as a wordsmith – I need to persuade people to do things they do not always wish to do and sometimes that is my own client. Why and when did you join the Chamber? My legacy firm was involved with the Hillingdon Chamber for many years. We were acquired by Knights in April 2025, and it is certainly viewed as a great opportunity to expand our network in our local area.
What advice would you give to new Chamber members?
Attend as many networking events as you can as there is a wide cross-section of the local business community in attendance and you never know who you may meet. What are the biggest challenges affecting the business and sector?
Law and professional services firms are typically concerned about the effect of AI and how that changes our requirements in all stages of the profession. Whilst I cannot see it (yet) replacing the empathy and relationship building aspects of what I do, it can certainly help speed up and automate tasks. This may mean we do not need as many entrants to the profession, but we will need more experienced people to train the AI, which is currently only working on openly available material. This means it does not have access to specialist behind paywall material that we all use on a dayto-day basis and does not have judgment or the ability to persuade or advocate a particular point. We typically see clients now using AI to help understand their position or present information, which sometimes needs unravelling.
The profession is also heading for a crunch point as firms merge and sell
to private equity. The move away from traditional partnership creates its own risk but equally the failure to move away means that the up-and-coming lawyers are faced with having to borrow significant sums to buy into more traditional firms and risk their capital on the fortunes of the partnership. The growth of firms like Knights shows how this model is now changing, and I expect to see more of it in the next decade.
What new developments are coming for 2026 and beyond?
Knights will have just broken through the £200 million turnover barrier, which is a huge milestone. We would expect to see that turnover double over the next three to five years at the current rate of organic growth coupled with strategic acquisitions. Knights has recruited 40 senior lawyers this year, which is unprecedented for most traditional law firms and we expect to see this level of growth continue as the profession moves away from more traditional partnership set ups.
Knights certainly expects to see the flagship Uxbridge office flourish over the next few years reflecting the significant investment in our offices and people as we establish ourselves in the Southeast.
How would you describe your leadership style?
Firm but fair. I never ask someone to do something I would not be prepared to do and I always encourage my team to ask questions. It is only by the questions they ask can I tell what they have understood the task to be; a couple of well-timed questions can save hours of going down a rabbit hole. I encourage them to be organised, as court deadlines are a key part of litigation, which means we take collective responsibility for reminding each other and ensuring everyone is on track and can deliver on time.
What is the best piece of leadership advice you have received?
Reach down and help up – we were all there at one point in our career.
I never ask someone to do something I would not be prepared to do and I always encourage my team to ask questions. It is only by the questions they ask can I tell what they have understood the task to be; a couple of well-timed questions can save hours of going down a rabbit hole.
How ad-diversity leads the way to target niche audiences with compelling ads
Vickram Sembi, Managing Director of ad-diversity, talks to Sarah Dale about the power of advertising and his latest project with Hillingdon Chamber of Commerce.
Have the adverts on the back of buses advertising the Chamber’s Expo in June caught your eye?
The OOH (Out of Home) advertising campaign for Hillingdon Chamber of Commerce was created by ad-diversity. The specialist media planning and buying agency focuses on multicultural, diverse and hard-to-reach audiences across the UK. Its services include strategic campaign planning across OOH, digital, radio, TV and social media; multicultural audience targeting to reach specific communities with precision and cultural relevance; OOH and location-based advertising using high-impact outdoor campaigns in the right environments; campaign strategy and analysis using end-to-end performance tracking, optimisation and insight. OOH formats include advertising on buses, the London Underground, railway, roadside, airports and digital roadside billboards. Choosing which OOH campaign to use depends on what the product or service is and the intended target audience. For example, advertising on buses offers high-frequency exposure as buses travel through key urban and suburban areas, ensuring repeated brand impressions; ads on the London Underground reach a captive audience with long dwell times, especially on platforms and on the trains; station advertising reaches a mix of daily commuters and long-distance travellers, delivering messages to a highly engaged affluent audience; roadside billboards have large-scale impact with bold creative designs that grab attention in high-traffic locations; digital roadside billboards have dynamic content capabilities allowing for real-time updates, making messaging more relevant and timely; and airport ads have
a premium audience reach, targeting both business and leisure travellers with high purchasing power.
The company was founded in October 2024 by Vickram Sembi, who has 18 years’ experience in targeted advertising solutions. His career started at CBS Outdoor where he reshaped OOH advertising for Asian businesses or businesses wanting to reach an Asian audience.
“It’s always been at the back of my mind to run my own business,” says Vickram.
“The freedom to be able to take the lead and go in a direction I wanted was what I had always dreamed of, and in the corporate world, it is restructure after restructure, so when redundancies came up again, I decided to set up on my own. It’s definitely been the best decision. It can feel a bit scary on your own, but when you look at the bigger picture and you see your work out in the world, it’s a good feeling.”
Vickram’s range of clients include Air India, Tilda, Skull Shaver, Mieszko and the NHS.
For Japanese juices and tea drinks creator MangaJo, based in Hayes and stocked in Waitrose, ad-diversity devised an advertising campaign at bus stops within one kilometre from a Waitrose store for maximum impact.
The NHS campaign was a powerful mental health advert delivered via Spotify.
Vickram lives and works in Hillingdon so knows the borough very well.
“Hillingdon is a fantastic, diverse community which I love,” he adds.
He became a member of Hillingdon Chamber of Commerce earlier this year and is thrilled to have provided the bus advertising campaign to draw more people to the Chamber’s Expo in June.
Showing up in my local community is a great way for me to meet more people, The Chamber is a fantastic organisation which pulls together some amazing people."
“Showing up in my local community is a great way for me to meet more people.
“The Chamber is a fantastic organisation which pulls together some amazing people.”
Through his work, Vickram discovered that there were a lot of Indian and Asian businesses which only advertised on local Indian and Asian channels.
“I started working with them and showing them the power of outdoor advertising,” he says.
“It grew and grew and it helped me understand that audience is key. I started creating packages to target specific audiences. This is when data becomes very useful in advertising. Advertising should be audience first. That is something that has always stuck with me.
“London is a multicultural, diverse mix of people. We are the same, but different. At ad-diversity, we don’t treat diversity as a tick box, we treat it as a strategic advantage. That means smarter audience segmentation, culturally informed media placement, messaging that avoids generic targeting, and better return on investment (ROI) on every campaign.
“The name ad-diversity is one I have had for ages. When I set up the agency, I could have done ads that targeted everybody, but the ability to find niche audiences for clients is where I excel and what excites me. Whether that is a targeted campaign for Skull Shaver to men who have embraced their bald look or the Polish community with Mieszko advertising in Polish.”
Vickram’s focus for the future is on devoting more time and energy to promoting ad-diversity to a wider mix of niche, diverse audiences, particularly in his beloved Hillingdon.
SMART WEALTH PLANNING
IS A FAMILY INVESTMENT COMPANY WORTH CONSIDERING?
The Corporate and Commercial team at B P Collins explores how a Family Investment Company (FIC) could be an effective solution for families seeking a tax-efficient way to invest and pass on wealth and make financial provision for the next and future generations, whilst protecting and retaining control over that wealth.
What is a Family Investment Company?
A FIC is a private company, specifically formed to hold investments for a single family.
FICs tend to work well for holding large capital sums and/or long-term investments; and producing income for shareholders. A FIC is usually set up with bespoke constitutional documents which are tailored to meet the family's needs.
FICs can be structured as limited or unlimited companies. Unlimited companies have the benefit of an exemption from filing accounts at Companies House, so that family finances can be kept a little more private. On the other hand, limited companies limit the liability of their shareholders, so if a FIC holds property or engages in activities that carry a degree of risk, using a limited company may be preferred.
FICs are generally funded by a founder individual or generation who wants to retain control whilst spreading or passing ownership rights to other generations, including to reduce the value of assets in the founder(s) estates for tax purposes.
Why consider a Family Investment Company?
FICs are increasingly popular because they offer flexibility and potential tax advantages, including:
• Control over investments
Directors (often parents or grandparents) can retain control over how funds are invested and distributed.
FICs are sometimes combined with trusts (which can hold one or more share classes) to give even more flexibility and control (including as to the identity of who can benefit from dividends and capital growth), although this can impact tax effectiveness.
• Succession and estate planning
Different share classes can be used to pass value to children or other family members while preserving voting control.
• Corporation tax treatment
Investment growth and profits within a FIC are generally subject to corporation tax, which may be more favourable than personal income tax depending on individual circumstances.
• Dividend flexibility
Dividends can be paid flexibly to cater for individual family members’ specific needs.
•Asset protection
Assets held within the company are legally separate from personal assets, which can provide protection against personal financial risk.
Every family’s situation is different and a FIC is not suitable for everyone. Early professional advice is essential to ensure the structure meets your objectives.
How can B P Collins help?
Setting up a FIC requires careful planning and clear documentation. Our team can assist with the following:
• Advising on the appropriate vehicle(s), structure, and bespoke shareholder rights and obligations
• Drafting tailored articles of association and shareholders’ agreements
• Advice on how to structure the funding of the FIC with cash and/or assets
• Incorporating the FIC and dealing with Companies House filings and statutory registers
• Advising on directors’ duties and governance arrangements
• Working closely with your accountant or tax adviser to support your intended tax strategy
• Advising on future changes such as additional funding or succession planning Drawing upon our considerable experience of setting up FICs, we can guide you through the process, help you to avoid the pitfalls, and find a solution that works for you and your family.
To discuss whether a FIC is suitable for your family, contact B P Collins LLP to speak with one of our Corporate and Commercial specialists by emailing enquiries@bpcollins.co.uk or calling 01753 889995.
Creating a safe haven within...
By Marion Judd
Founder of For Haven Sake
Life is busy. We spend so much time looking after everyone else and trying to keep up with everyday demands that we forget to stop and check in with ourselves.
Often, the answers we are searching for are already within us. Sometimes we just need to turn the volume down and create calm, allowing the answers to present themselves without the need to search.
That is why I am so passionate about Havening Techniques®, a gentle approach using soothing touch and focused attention to help calm the nervous system and reduce emotional stress. It creates an opportunity to slow everything down and return to a place of safety. Many people think revisiting difficult experiences has to be painful, but it shouldn’t be. You don’t need to go there again.
Sessions can be worked content free, meaning you do not need to relive painful memories or share finer details for change to happen. The focus is on helping your mind and body feel safe enough to respond differently, creating a safe space where healing begins, support is felt, and lasting change becomes possible.
I believe that everyone deserves a safe haven within, a place of calm, safety, and emotional resilience. Maybe that’s the beauty of creating this for you, by you and knowing it is always there for you to return to when you need it.
Working through difficult experiences in a kind and gentle way can help you reconnect with yourself. There is something powerful in choosing to make time for you.
I believe that everyone deserves a safe haven within, a place of calm, safety, and emotional resilience. Maybe that’s the beauty of creating this for you, by you and knowing it is always there for you to return to when you need it.
What could drive the bank’s next move on interest rates?
The Bank of England faces a difficult balancing act: UK growth remains weak, inflation is still above its 2% target, and interest rates remain high. The current situation is different from 2022, when a sharp rise in energy prices after Russia’s invasion of Ukraine drove a surge in inflation and forced the Bank into aggressive rate hikes.
Today, inflation is no longer driven by a single shock. The economy appears more fragile, dominated by persistent cost pressures and heightened global risks, that may sustain inflation over the long term. This makes the Bank’s next decision more difficult to calibrate.
So, which factors should the Bank focus on in its next monetary policy decision?
The latest British Chambers of Commerce (BCC) forecast expects UK growth to remain weak, growing just 1% this year amid ongoing global uncertainty. Inflation is expected to rise to 2.7% this year, largely driven by higher energy prices from the Middle East conflict.
The outlook is highly dependent on how long the conflict continues. NIESR (2026) highlights that if the conflict is not resolved soon, inflation could rise to 5-6% by the end of this year with further increases in 2027. The Bank faces a dilemma: cutting interest rates too soon could cause inflation to spike again, while keeping rates higher
for longer risks slowing growth, putting pressure on households and businesses.
The labour market adds another layer of concern. Unemployment is expected to reach 5.5% this year driven by persistent labour costs pressures and the AI risk. Our latest research shows that labour costs remain the top cost pressure for businesses, cited by 73% of firms.
Youth unemployment is expected to hit 17% this as higher labour costs make employers less willing to hire new entrants to the workforce.
A medium sized professional services firm in Liverpool has said to the BCC: “Investment in recruiting younger employees is likely to fall, as they are becoming increasingly expensive due to the rise in the National Minimum Wage and the freeze on the lower National Insurance thresholds.”
Domestic challenges are compounded by global risks. The UK remains highly exposed to global shocks, from
uncertainties in US trade policy to geopolitical tensions, which might lead the Bank to tighten its monetary policy in the year ahead.
But what do higher Interest rates really mean for the UK economy?
Higher interest rates may be needed to keep inflation under control, but they also tend to slow economic activity.
As borrowing costs rise, households tend to cut back on spending as mortgages and loans become more expensive. Businesses face also higher costs, making them more cautious about investment and hiring.
For UK businesses and households, the message is clear – borrowing is set to get more expensive, and growth is likely to remain weak.
With inflation expected to persistent and global risks showing little sign of easing, tighter monetary policy may be closer than many expect. For the Bank, that leaves 2026 a year to remain cautious.
For UK businesses and households, the message is clear – borrowing is set to get more expensive, and growth is likely to remain weak.
The Bank of England Image by Wikicommons
Caterina Batog Research & Economics Analyst at the British Chambers of Commerce
Hillingdon Council appoints new Leader and Mayor
Hillingdon Council confirmed Cllr Steve Tuckwell as new Leader of the Council at its Annual General Meeting (AGM) during which councillors also elected the new Mayor for the municipal year.
Cllr Tuckwell was formally appointed for a four-year term, confirming Cllr Richard Mills as his deputy as well as his new Cabinet. This follows the decision by Cllr Ian Edwards to not seek re-election as Leader of the Hillingdon Conservative Group, after five years in the post.
Cllr Steve Tuckwell, Leader of Hillingdon Council, said: “It’s an enormous privilege to lead the borough I’m proud to call my home.
“I want to thank Cllr Ian Edwards for his leadership, support and service to Hillingdon. Few people have dedicated as much of their lives to the borough.
“I’m looking forward to working with colleagues across the council in the best interests of residents throughout Hillingdon.”
The Cabinet portfolios are:
• Cllr Richard Mills - Deputy Leader and Corporate Services, Digital and Transformation
• Cllr Eddie Lavery - Finance
• Cllr Susan O'Brien - Children, Families,Health and Care
• Cllr Adam Bennett - Community, Environment and Enforcement
• Cllr Wayne Bridges - Residents' Services
• Cllr Nick Denys - Planning, Housing and Property.
The Leader will oversee a Cabinet portfolio for Growth, Communications and Governance.
During the AGM, Cllr Reeta Chamdal was officially elected the new Mayor of Hillingdon, replacing outgoing Mayor, Cllr Philip Corthorne, as the borough’s first citizen and ceremonial representative.
Speaking of her appointment, Cllr Chamdal, said: "It is a tremendous honour to be elected and I'm deeply grateful for the trust placed in me and humbled by the opportunity to serve our borough as the first citizen.
"I look forward to meeting residents and volunteers across Hillingdon and serving the borough to the very best of my ability."
Cllr Chamdal will be accompanied during official duties by her husband and Mayor's Consort, Roy Chamdal and escorted by two of her daughters, Lavina and Evangaline and her son, Dante. Cllr Colleen Sullivan was also appointed Deputy Mayor.
Retiring Mayor, Cllr Philip Corthorne, spoke of his time spent as Mayor of Hillingdon. He said: “It has been an immense honour and privilege to serve the borough. Though my time as Mayor has ended, my commitment to this borough remains as strong as ever.
“Hillingdon’s greatest strength is its people, and I look forward to continuing to serve them as a ward councillor.”
If you'd like to invite the Mayor to attend an event you are organising, email mayor@hillingdon.gov.uk.
"It is a tremendous honour to be elected and I'm deeply grateful for the trust placed in me and humbled by the opportunity to serve our borough as the first citizen."
Cllr Steve Tuckwell
Cllr Reeta Chamdal (R) with her husband Ray Chamdal
Membership Benefits
Hillingdon Chamber of Commerce offers tiered membership plans designed to cater to businesses of all sizes. From startups to established corporations, there's a package to suit every need.
Members enjoy a range of benefits including networking opportunities, business support, marketing exposure, and access to professional services. The Chamber's membership structure allows businesses to invest in their growth and contribute to the local business community.
Each category is tailored to the relevant package, based on the number of employees within the organisation.
Connect | 0-3 employees
Connect package is designed for businesses in their first 12 months of trading and provides support to the entrepreneur in getting the new venture off the ground. You can make new connections, learn from other professionals and develop the skills needed to ensure your dream flourishes.
Grow | 4-10 employees
Grow package is suitable for businesses looking to raise their profile and build their network to access growth opportunities. We connect you with opportunities, expertise, networks and connections. We can cut your costs of doing business and provide hands on support to help you grow.
Influence | 11-50 employees
Influence membership is ideal for established, growing businesses who are keen to raise their profile and increase the opportunities to share knowledge.
Influence membership offers the chance to gain perspectives from and collaborate with other business leaders, build long lasting relationships and engage with the community.
The benefits of our packages are broken down into six categories:
• Build and Grow Your Network
• Marketing and Branding
• Professional Services
• Knowledge Insights
• Leadership
• Have Your Say
Inspire | 51-250 employees
Inspire membership is designed for larger employers, often recognised in the community, who are leaders and influencers in their fields.
Inspire members are seeking opportunities to champion real change, see value in collaborating with other Hillingdon businesses for the collective benefit of the Borough.
Patron | 251+ employees
Patron membership is for real movers and shakers in the business, often global brands, who are keen to invest back in the community.
Patron members are interested in collaborating with other global players to maximise the power of the collective to support Hillingdon’s socio-economic growth, skills development and sustainability.
Membership Benefits
Discount and Benefit Portal
At the Chamber, our priority is simple: to make sure our members have the support, tools, and resources they need to thrive. That’s why we’ve have our comprehensive Benefits and Discount Portal as part of your membership, giving you and your business access to services that genuinely make a difference.
As a Chamber member, you can download and use our Benefits and Discount App, which is packed with valuable offers and services not only for you as the main member, but also for your family. These include:
• Legal advice
• HR hotline
• Benefits and discount portal
• Health and wellbeing services, including a 24-hour GP, counselling, gym discounts, and health tests
• Financial and insurance guidance
• Cashback on everyday purchases
• Will writing services
What’s more, this app can also be extended to your staff for as little as £1 per week per team member, an incredibly cost-effective way to boost employee wellbeing, retention, and support.
With so much available at your fingertips, why wouldn’t you join the Chamber to access this fantastic platform? And if you’re already a member but haven’t downloaded the app yet, don’t worry, simply get in touch with our team and we’ll be more than happy to help you get set up.
Empowering your business is what we do. Make sure you’re making the most of it.
upcoming events
Summer School: The Mental Fitness Foundation for a High-Impact Q4
Tuesday July 17th, 2026
10:00 - 11:00
Online
Summer Party
Wednesday July 8th, 2026
17:30 - 19:00
UR.Hub, Union Building, 1 Furzeground Way, Stockley Park Uxbridge, Middlesex UB11 1EZ
Summer School:
Boost your visibility on Instagram in Q4
Tuesday July 14th, 2026
10:00 - 11:00
Online
Summer School: The Business Strategy Gap: What You're Missing (And How to Fix it)
Tuesday July 21st, 2026
10:00 - 11:30
Online
Summer School: How to turn LinkedIn into a lead-generating asset
Tuesday July 28th, 2026
10:00 - 11:00
Online
Summer School: Turn your Emails into Consistent Clients and Finish Q4 Strong
Tuesday August 4th, 2026
10:00 - 11:00
Online
The
Exchange
Thursday August 13th, 2026
17:30 - 19:00
Invitation only
Summer School: Generate Leads & Close Sales, FAST
Tuesday August 18th, 2026
10:00 - 11:00
Online
Summer School: From MasterClass to Momentum
Tuesday August 25th, 2026 10:00 - 11:00
Online
getting started Mina Manjeet Soni
In a few words tell us a bit about your business?
As a Holistic healing practitioner and a manifestation mentor, I remind souls/ people to unlock the wisdom already inside them so they can live their dreams life in reality.
I offer rieki and crystal healing sessions and packages and 28-day manifestation journey. I am also an 'award winner' and hold the title for 'UK’s first Miracle Visionary'.
What gives your business 'the x-factor’?
My Energy and My Belief is my X-factor, with a unique tool I have introduced -AI MINA, a digital version of myself that I have introduced in 3 languages (English, Hindi, Punjabi)
What motivated you to set up in business?
My motivation is my dad, Sardar JAI Singh Fani( you can google search his name to know who he was), first Sikh member of parliament in Afghanistan, sadly I lost him when he was only 36 yrs old with sudden heart attack. Through this journey of purpose, I’m paying tribute to my dad
and his legacy by taking his name forward. My business name holds his name for a reason. Mina is my spiritual journey name , Fani is my dad’s pen name.
Together it’s our Soul contract for this journey and our dream together. He gave me this courage to step out of my comfort shell to stand on stages and in rooms I never imagined I could.
What do you like most about working as a start-up ?
The best thing as a start up business is the whole process, the learning, the experiences without the attachments to the outcomes because that keeps me going.
What has been your greatest business success to date?
My greatest business success to date is having the confidence to have that conversations with people and be able to explain my business and my offerings and booking clients.
What has been your lowest moment?
The lowest moments have always been loneliness but saying that I’ve also learnt and applied all those practices that I teach others its ok to feel low because I’m allowed to be vulnerable and surrender to
situations for a while and rewire myself and stand tall again.
In terms of business achievements, where do you want to be within the next 5 years?
Honestly speaking ,I didn’t even plan it till here, as know my journey has already been planned by god and my dad ( incredible team work),I am just following their instructions and loving and living every moment of this process and sacred journey of purpose.
Stay connected and follow my journey as this adventure is going to create history.
I have named my journey – “From Silence To Spotlight”
Honest truth of my life.
What would be your top tip to someone thinking of starting up their own business?
Anyone thinking of starting up their own business - I would say go for It.
Don’t wait to be 100% ready because you will be waiting forever as there is no such thing as perfection. Find a coach, dedicate yourself to your business truthfully without any excuses and don’t think what if doesn’t work for me, think what if it does.
ABMHD TRADERS LTD www.mycreativecamp.com
Avenir Clinics www.avenirclinics.com
BK Hub Ltd thebkhub.co.uk
Welcome to our New Members
ACS Hillingdon www.acs-schools.com/hillingdon
Bat Financial Solutions Ltd www.batfinancialsolutions.com
Boston Creative bostoncreative.co.uk
Akea Homes www.akeahomes.co.uk
Battle of Britain Bunker battleofbritainbunker.co.uk
Cakilicious By Hina Shah www.facebook.com/ cakiliciousbyhinashah
Divine Evolution DocConnect UK www.docconnect.co.uk
BizHelp Network Ltd is a business growth and visibility support company that works with small business owners, entrepreneurs, and professionals to help them grow, connect, and thrive.
We help businesses improve their digital presence, generate high-quality leads, and develop strong industry connections, including strategic LinkedIn management, content creation, audience building, and hands-on training to equip businesses with the tools they need to succeed
What was your first job and what was the pay packet?
In Kenya, Finance Assistant – Ksh 6000. What do you always carry with you to work?
My mobile, my notebook.
What is the biggest challenge facing your business?
Conversion of enquiries to paying clients
If you were Prime Minister, what one thing would you change to help business?
I would have more support not for free, but at subsidised rates for business to become more digital adapted with training provided by small businesses who provide the services, so the business community grows stronger. What can you see from your office window?
The car park and the main road. If you could do another job, what would it be?
I used to be an accountant, I am doing the other job that I absolutely love but if I had to change, I would be a coach for women to
empower them with confidence, self-worth and self-belief.
As a businessperson, what are your three main qualities?
Resilience, persistence and community building.
What was your biggest mistake in business?
Under-pricing my services attracting the wrong audience.
What advice would you give to aspiring entrepreneurs?
Do not hesitate to ask for support and advice from your network and build leaders. Personal and professional learning and development will help you to be a better and successful entrepreneurs.
Who do you most admire in business?
I do not have one single business hero. I admire people who build successful businesses without losing sight of their values. The entrepreneurs who inspire me most are those who lead with integrity, invest in relationships, and create opportunities for others while remaining authentic to who they are.
is a specialist media planning and buying agency. We help your brand reach your customers across the UK
What we do
• Media planning and buying
• Marketing strategy
• Deliver high impact campaigns
“Ad Diversity has been a supportive partner, helping us develop our OOH strategy.
"This is an agency that truly cares about their customers, makes an effort to understand the goals of the business and suggests great opportunities we would highly recommend working with them!”
Maison Sport
• Out of home (buses, bus shelters, billboards, Underground)
