AI is Clever – People are Still Smarter

Increasingly, we are being asked by our clients about the best way to manage AI within their workplace

Let's be honest, AI is no longer just a fancy buzzword; it's in our workplaces, our inboxes and if you're not careful, quietly shaping how decisions are made. From CVs polished to perfection by ChatGPT to AI tools doing the shortlisting in recruitment, it's tempting to let tech do the heavy lifting, but heres the thing...

Just because something is clever doesn’t mean it’s wise.

At Pink Fluff HR, we’re all for making life easier. But when it comes to your people, the heart and soul of your business - outsourcing that judgement to a robot isn’t just risky. It’s bad business. The best businesses grow through trust, empathy and communication; those are not things you can automate.

AI might help speed things up, but it's people that keep your culture alive. When you start using technology to replace human judgement, problems can arise.

The truth about AI and recruitment

Around half of UK jobseekers already use AI tools when applying for roles. That perfectly worded CV? It might not be written by the person you’re interviewing. AI can rewrite, reformat and even fill in career gaps in ways that sound plausible and persuasive.

There are AI detectors on the market, but even those can get it wrong, especially when someone's writing style is different due to neurodivergence or english being a second language.

Instead of relying on software to guess who’s a good fit, try this:

• Give interview tasks in real time—not just polished answers rehearsed via AI

• Ask candidates directly if they’ve used AI, and how

• Always involve a real human when making hiring decisions

Cultural fit, adaptability, emotional intelligence are all human traits AI can't measure, but the impact they have on your team is huge.

AI and people policies: use with caution

Using AI to draft employment contracts or policies? Not the worst idea for a starting point, but ChatGPT won't know that your industry has specific compliance rules, or that your team values clarity over corporate jargon.

We’ve seen AI-generated policies that include outdated laws, miss recent legal changes, or confuse UK employment law with US standards. That’s not just unhelpful—it could put your business at risk.

Use AI as a tool, yes, but don't let it make the decision. Tailor everything back to your people, your values and your legal context. That’s where the real value lies.

Human Resources is crucial for any business, no matter its size. By outsourcing HR to a trusted partner like Pink Fluff, you’ll save time, reduce risk and focus on growing your business.

Why your business needs an AI policy right now

Whether it’s a well-meaning employee pasting sensitive data into ChatGPT, or someone using AI to write an email that tiptoes around bullying, the risks are very real. A clear, wellcommunicated AI policy helps everyone understand the rules.

Spell out what tools can be used. Make it crystal clear that client names, salaries, personal data and private company information must never be fed into public platforms. Always make sure a human checks and owns the final output before it goes anywhere.

If you wouldn’t put it in a public blog post, it shouldn’t be going into an AI chatbot either.

The Pink Fluff HR view…

AI is not the enemy, but it's not your HR Department either. The best workplaces don’t just run on data. They run on trust. On thoughtful conversations. On people feeling seen and heard.

You don't need to fear AI, but you do need to lead with your values. Use AI to support your team, not sideline them. Happy people and healthy culture still drive performance and that, as always, drives profit too.

If you’re unsure where to start with all this? That’s where we come in.

Ready to take the stress out of HR? Get in touch with us today on