Borough Business September 2019

BOROUGH

BUSINESS The voice of Kingston’s business community

Issue 14: Autumn 2019

Why the Internet of Things is ushering in a new industrial revolution p 16

The Royal Borough of

Kingston

Chamber of Commerce

Why Sport is good for business p8

Bringing the human touch to business p19

Big Interview with Greg Stanworth p24

Professional training and development programmes to meet your business needs.

At Kingston College we are committed to working in partnership to support your organisation’s skills, employment, Apprenticeship and training strategies.

For a FREE skills assessment or for more information please contact: 020 8546 2151. kingston-college.ac.uk

WELCOME TO

BOROUGH BUSINESS The Kingston Chamber of Commerce magazine for all Businesses in Kingston We discussed the issue of improving job growth opportunities in the Borough and what businesses need to attract employees. We have also discussed with the Council how businesses can contribute to the sustainability debate, local engagement and also the issue of procurement, which is a source of frustration for some of our members.

It would be an understatement to say that we are living in interesting times. The pace of the political debate over Brexit is dizzying.

Any commentary and predictions end up being redundant by the end of day, let alone a week.

It reminds me of the quotation from Mike Tyson, the former boxer: “Everyone has a plan ‘till they get punched in the mouth.”

Our opinions at the Chamber are regularly sought by policymakers so to assist in our conversations, we have released a concise Brexit survey which I would encourage you to respond to. Your feedback is important to provide greater clarity of how Brexit is pulling (or not) on your resources, staff and confidence.

Kingston Chamber has been in regular, productive conversations with Kingston Council over a range of business related issues.

We hosted our Patron breakfast at the DoubleTree where we had Ian Thomas, CEO of the Council, Kingston University, Kingston College, Summers Inman, Holland Hahn & Wills, McDonalds and guests Pearson Hards, Kingston Grammer School and the Rose Theatre.

In this edition of Borough Business, the lead article looks at the growing sector Internet of Things (IoT). There is plenty of confusion around what it actually represents so the feature explains how the IoT is creating a massive impact in industry and what values it could have for your business. Many experts predict IoT has the potential as the ‘fourth industrial revolution’.

The Chamber held our Kingston Business EXPO back in June and the event was a great success. It is a genuine platform for businesses to tell their story and to get noticed by a wider audience. Our exhibitors put in energy and enthusiasm, our advisors and business consultants worked hard, providing a variety of practical and valuable business advice to many attendees. The Chamber can provide the platform but the ownership and success comes from everyone involved on the day so a big thank you to all.

I believe one of the secrets of a successful EXPO is the attitude that we go in with.

If we go with an open mind, to explore, to learn and to think more creatively, we can enjoy the day and create new potential business opportunities. If we attend with a narrower view of what everyone could do for us, the beneficial returns are far less. This leads me nicely to the Chessington EXPO on Wednesday 6th November at Chessington School.

This will be our second year at Chessington and we are looking forward to another productive partnership with the School, the exhibitors and visitors. Sir Ed Davey MP will open the proceedings.

Go to our website to read more and to sign up.

On October 10th, Ravens Ait will host the Kingston Business Awards. I know many Chamber members have worked really hard to be finalists and hopefully winners.

It can be a business boost to be a Winner. The competition for each category is of a high standard so the winners are very worthy of the title. However, I often see Finalist certificates in many offices and they too should be proud of that recognition as it is deserved.

At the time of writing, I know many parents are delighted that schools are beginning to open for the Autumn term and it is a busy period for the College and the University with their new arrivals.

As the holiday season is coming to a close, I hope you have managed to get a break. It is important for our wellbeing to take a breather and reconnect with our families and friends. As we enter the last quarter of the year, the Chamber network sits at the heart of the local business community. We are here to help businesses of every size and sector to thrive.

All the best,

Forbes Low CEO Kingston Chamber of Commerce We are here to Connect, Support and Influence

Patron Members

Welcome to new members 4 Chamber President 5 News 7 Sport for business 8-10 Legal 11 Skills 13 Patron Membership 14-15 Internet of Things (IOT) 16-17 Humans versus Robots 18-19 Chamber Events 22 Ask the Expert 23 Big Interview 24-25 Health & Wellbeing 27 The Person Behind the Business 29 A Day in the life of ...

30 Top Tips 31 Festive 33 Starting Up 34 Editorial and General Enquiries Guildhall, High Street Kingston upon Thames. KT1 1EU. 020 8541 4441 Email: office@kingstonchamber.co.uk Web: www.kingstonchamber.co.uk Chief Executive: Forbes Low Publisher: Ian Fletcher Benham Publishing Limited Aintree Building, Aintree Way, Aintree Business Park, Liverpool L9 5AQ Tel: 0151 236 4141 Fax: 0151 236 0440 Email: admin@benhampublishing.com Web: www.benhampublishing.com Published Autumn 2019 © Benham Publishing and Kingston Chamber of Commerce Advertising and Features Karen Hall Tel: 0151 236 4141 Email: karen@benhampublishing.com

Production Manager Mark Etherington Tel: 0151 236 4141 Email: mark@benhampublishing.com Media No. 1698

+ forbesdesign

The Royal Borough of

Kingston

Chamber of Commerce

Disclaimer

Borough Business is published for Kingston Chamber of Commerce and is distributed without charge to Chamber members. All correspondence should be addressed to Kingston Chamber of Commerce. Views expressed in Borough Business are not necessarily those of Kingston Chamber of Commerce. Reprinting in whole or part is forbidden except by permission. © 2019. Please note that submitting an article does not guarantee publication. Whilst every effort is made to ensure the accuracy and reliability of material published in this journal, Benham Publishing and its agents can accept no responsibility for the veracity of claims made by contributions in advertising or editorial content.

Benham Publishing cannot be held responsible for any inaccuracies in web or email links supplied to us.

BOROUGH BUSINESS - The voice of Kingston’s business community

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welcome

Welcome

The Royal Borough of

Kingston

to our new members

Chamber of Commerce

A VA to Save Your Day Sarah Davey www.avatosaveyourday.co.uk

When Alex saw a business opportunity, nothing was going to get in her way

•••

ArcticNut Ltd Taru Merikoski

www.kgs.org.uk •••

•••

Business Communications

Edward Earl

Craig Arthur

www.londonprivatehiregroup.uk

www.businesscomms.co.uk

•••

•••

Business Doctors (Hounslow & Richmond)

LouLouLark Digital Caroline Constable

Paul Shaw

•••

www.businessdoctors.co.uk/

Mrs Burgess

business-consultant/paul-shaw •••

and I tell the story of all the support and collaborative connections I have made. In a short space of time I felt welcomed, included and above all, have made some special friends and met some amazing and talented business owners in and around the Kingston Borough and beyond…So, if anyone is thinking about joining - just do it you will not regret it!”

Dotty’s Oils

Alex Hughes Auxilium Admin, March 2019

Anthony Fitzgerald

London Private Hire Group

www.arcticnut.com

“ I am often asked about the Chamber

Kingston Grammar School

Rina Bailey

Zainab Burgess www.mrszburgess11plus.com •••

www.dottys-oils.com

Netonline Media

•••

Isaiah Bizabani

Enagic

www.netonlinemedia.com

Michela Carosi •••

Evolve Digital

•••

Sail Business Solutions Ltd

Stefan Parrott

Gina Christodoulou

www.evolvedigital.co.uk

www.sailsolutions.co.uk

•••

•••

Gary Does Copy

studioSH

For more information or to discuss how we can help you, please contact us at:

Gary Lewis

Kingston Chamber of Commerce T: 020 8541 4441 E: natalie@kingstonchamber.co.uk

•••

www.studio-sh.co.uk

JVB Solutions

•••

W: www.kingstonchamber.co.uk

Connect with us on

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@KingstonCOC

Kingston CoC

www.garydoescopy.com

Stephen Hunt

John Betteridge

Thameside Enterprise

www.jvb-solutions.com

Jerry Irving

BOROUGH BUSINESS - The voice of Kingston’s business community

hr dept Porter the Sorter Ask our resident HR expert, Sandra Porter of The HR Dept for advice on your workplace worries for some top tips.

“On Friday night we had a team night out. I heard that one of the team who has been with us for four years, had gone back to our offices with some of his friends to carry on drinking the beer from the office fridge. When I went back to check, he was there with his mates and they were also smoking weed. I obviously fired him on the spot but just want to check what I should do next?”

John, Operations Manager Oh dear, where to start?!

Employees with more than two years’ service are protected and have the right to bring an unfair dismissal claim against you.

I know this seems crazy when the evidence feels overwhelming, however, even in situations like this, you still would need to write to ask them to attend a disciplinary hearing with minimum 48hrs notice, they would have the right to be accompanied, view the evidence before hand etc.

This could all be conducted relatively quickly, but ignoring these processes puts your company at risk of a claim ... which the employee would likely win.

Stop now, put the correct process in place to mitigate potential risk in the future.

I also can’t ignore the ‘beer in the office fridge’ comment. Where employers create or encourage a drinking culture, it becomes very difficult to effectively manage issues that might arise from subsequent drunken misdemeanours ... even if your intentions are for ‘team bonding’!

“My receptionist is always having to attend medical appointments.

Do I have to just let her go?

I’m sure that she is actually getting her nails done!”

Andrew, CEO If your receptionist has evidence of the medical appointment e.g. confirmation letter, appointment card, then you will need to allow her the time off ... however, it doesn’t have to be paid.

You can ask that the time taken be worked back, that it is taken as unpaid or holiday leave. It is also best to meet with your Receptionist to find out what is going on. If she has a genuine medical condition then it will help if you understand the next steps and anything you might be able to do to help.

You can request permission to get access to the Receptionist’s medical records to get advice from their Consultant re the prognosis so that you can support her and plan ahead.

If the Receptionist is ‘just getting her nails done’, then you need a completely different conversation!!

If you have questions for Porter the Sorter, email hrhelp@hrdept.co.uk for consideration for future editions.

The HR Dept are an outsourced HR services provider supporting local SMEs with their people issues and strategy.

For advice on disciplinary policies, probationary periods and anything else people related call 0345 208 1290.

Always seek employment law advice regarding management of your people issues to ensure that you and your business are well protected from potential litigation risks.

The Royal Borough of

Kingston

Chamber of Commerce

Dr Martha Mador, Chamber President.

The Kingston Expo attracted over 400 visitors this year, and I was delighted to see them and you at Kingston Business School.

The connection between the university and the business community is already strong, and I am keen to find new ways of working together.

Thank you to many of you who offered to mentor our students.

Our students value your support, advice, and steady hands as they navigate their way into their careers.

The second Chessington Expo on 6th November is another great opportunity to develop your business contacts. It is a tribute to the strength of the business community in the Borough that it can support two substantial exhibitions.

The Chamber’s charity this year is Express CIC (www.expresscic.org.uk).

I hope you will join me in supporting their work with individuals with autism, and the families who support them.

There are 300 young people in Kingston known to have an autism diagnosis, and an estimated 1700 adults. As well as publicising Express’s services, the Chamber aims to help its charity financially.

Express will be hosting a Comedy night at the CournerHOUSE on 18th October, please do support them, ticket details can be found on the chamber website. The Chamber will also be hosting a charity quiz night soon as as my team won last year, I am looking forward to finding a great team to join!

Finally, it has just been announced that the government plans to re-instate 2 year, post-study work visas for international students.

Our graduates often want to take work experience home to complement their hard-earned qualification. This helps to build ties between the UK and other countries, providing us with friends abroad who are familiar with our business culture. Higher education is a UK export success: international students bring about £8,000,000,000 in income to the UK every year.

The visas will help make the UK competitive in this valuable market.

See you at the next event!

Dr. Martha Mador

BOROUGH BUSINESS - The voice of Kingston’s business community

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news

Construction industry faces up to climate challenge

Kingston University’s Professor Mukesh Limbachiya and Professor Christian Grosse, from the Technical University of Munich, speaking to delegates during the international sustainable construction materials and technologies conference hosted by Kingston University.

Experts from around the world gathered at Kingston University for a conference to discuss the challenges and potential solutions that the construction industry must embrace in order to reduce its global carbon footprint.

With the UK government recently making a commitment to reach net zero carbon emissions by 2050, finding innovative ways to reduce waste and make construction more efficient was vital, according to Kingston University’s Professor Mukesh Limbachiya, conference organiser.

He said: “Sustainability is the biggest challenge facing humanity today. It is particularly relevant for the construction industry as around half of the world’s carbon emissions come from the built environment and construction-related activities.

Research has shown that making even one or two per cent difference could have a hugely beneficial impact of achieving

the goals of lowering carbon emissions by 2050.”

The fifth International Conference on Sustainable Construction Materials and Technologies, held at Kingston University’s Penrhyn Road campus in partnership with Coventry University, brought together 160 researchers, practising engineers and professionals from 38 countries, with 140 peer-reviewed papers presented. Alongside the University campus, sessions were also held at three other venues within Kingston - the borough’s Rose Theatre, the Guildhall and Ravens Ait Island on the River Thames.

Among the topics discussed were the efficient and sustainable use of construction materials, technological advances for

sustainable practice, designing structures and building for sustainability, as well as the regulatory framework and government initiatives.

Professor Limbachiya, from the University’s Faculty of Science, Engineering and Computing, said. “What we want people to take away from this conference is the importance of thinking outside the box in the construction industry, as well as developing an increased awareness of some of the innovations taking place around the world.

“As a result, we hope new practices can be adopted that could make a real tangible difference to lowering the carbon footprint and increasing the recycling and reuse of materials.”

Kingston First contract renewed for another five years Kingston First recorded its highest ever turnout for a ballot (65%), with 548 businesses and organisations voting in favour of renewing their contract.

Established in 2005, Kingston First, Business Improvement District (BID) is a not-for-profit organisation responsible for delivering initiatives to support the commercial success of the business community in Kingston upon Thames.

Cllr Malcolm Self, Kingston council Portfolio Holder for Planning Policy and Economic Development, said: “Kingston First has played an integral role in positioning the riverside town as a retail, leisure and commercial hub.

“Kingston is now the third biggest shopping destination in London, with more than 500 stores, two shopping centres, a bustling marketplace and a variety of vibrant, independent shops.

The results speak for themselves; businesses see the BID providing real benefits and ensuring that the town centre continues to thrive for workers, residents and visitors.”

Kirsten Henly, Chief Executive of Kingston First, said: “The positive results of Kingston First’s renewal The Royal Borough of

Kingston

Chamber of Commerce

reflect the fantastic work of the dedicated team we have here at Kingston First. We know the next five years will be pivotal for Kingston and we are committed to working with our local businesses and partners to improve and expand on the projects and services we currently deliver, whilst exploring new ways to ensure the commercial success of the town.

“We would like to thank all of the businesses and organisations who have showed their support for our valuable role in the community, and we look forward to working together as we enter a new decade.”

Democratically elected by the businesses of the town centre, the

BID delivers projects and services that ensure Kingston is an attractive environment to do business in, as well as an exciting destination for people to visit, shop, learn, work and live in. Businesses and organisations operating in the BID area vote to pay 1% levy on the rateable value of their property to see the projects and services delivered in line with a five-year business plan. You can read more about Kingston First’s plans on their website: www.kingstonfirst.co.uk/ renewal-ballot.

The 2019 ballot was carried out independently by Electoral Reform Services. The declaration of results can be found on the council’s website: www.kingston.gov.uk

Avantia first to achieve London Healthy Workplace Award in Kingston Avantia, the technologyenabled home insurer behind HomeProtect, is celebrating achieving a Healthy Workplace Award as part of the Mayor of London’s accreditation scheme.

The award recognises the great work Avantia does to support the health and wellbeing of its employees.

This is a refresh of the London Healthy Workplace Charter, the previous set of standards that organisations met to receive an official accreditation. The new award incorporates the latest evidence and introduces new, updated criteria. These are organised under three key pillars of workplace health and wellbeing: • corporate support for wellbeing • mental health and wellbeing • healthy lifestyle promotion.

Organisations meeting the criteria can apply for the three main levels of award: foundation, achievement and excellence. Two new specialist awards for communal workspaces and micro businesses have also been introduced.

Claire Webster, HR Director at Avantia said: “The assessors were extremely knowledgeable and helped us critically analyse our current approach across a number of areas including internal communication, leadership and management, professional development, health and safety and wellbeing. It was really rewarding to realise how many best practice approaches we already have in place, as well as identify potential future improvements.

I would recommend other businesses apply for this scheme, to ensure employee wellbeing is at the forefront of their business.”

Kingston Council supports the new London Healthy Workplace Award which offers free advice from the Council, learning opportunities and a chance to stand out as a model employer.

If you are interested in joining the growing group of accredited organisations and want to see the benefits of developing a healthy workplace for yourself, sign up today at london.gov/healthyworkplace.

BOROUGH BUSINESS - The voice of Kingston’s business community

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sport for business

Why sporting drama is good for business When England’s male cricketers won the oneday World Cup in a thrilling final this Summer, it was a graphic example of the power of sport to engage people’s emotions. The same can be said for the successful runs that the women’s netball and football teams enjoyed in their respective world cups, both just falling short in their pursuit of the big prize.

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The teams’ successes were a reminder for business people that linking their companies with sporting events can prove beneficial.

partners for the past ten years, a true friend to cricket and it’s wonderful to continue to have them in the Surrey family until at least 2024.

Sponsoring sport can do wonders for a business’s reputation. For instance, Surrey County Cricket Club recently announced an extension of its long-running deal with Kia Motors (UK) Ltd, until the end of 2024.

“As a major worldwide brand with strong UK roots in Surrey, the links couldn’t be any stronger and we hugely look forward to working them in an ever closer manner as our partnership continues.”

The partnership is one of the longest associations in English sport and under the terms of the deal, the ground will continue to be known as the Kia Oval and Kia – who are also key partners of women’s cricket nationwide – will continue to have their branding displayed around the ground and on the front of players’ shirts.

Paul Philpott, President and CEO of Kia Motors (UK) Limited, said: “Our partnership with the team at Surrey CCC and the Kia Oval has proved fruitful both on and off the pitch, and our longstanding sponsorship has seen both the Kia brand and all the Surrey teams grow from strength to strength.”

Charlie Hodgson, Managing Director of Surrey, said: “Kia have been the best possible

BOROUGH BUSINESS - The voice of Kingston’s business community

The deal is an example of the immense opportunities available for businesses. Indeed, research carried out by sports agency

Two Circles revealed that global spending on sports sponsorship is predicted to grow four per cent this year to £35 billion.

That could even turn out to be a conservative estimate. Two Circles believes that, once businesses have adapted to changes in viewing habits created by new digital platforms, global sports sponsorship spend will rise to £48 billion by the end of 2024, with the overall figure set to rise by an average six per cent year-on-year from 2020.

Two Circles chief executive Gareth Balch said: “Most rights holders continue to package and sell sponsorship just as they did 20 years ago, offering brand exposure through linear broadcast coverage as the main benefit for brands.

“Globally we’re spending more time consuming entertainment on digital platforms. Rights holders are adapting to this new world and we predict a sports sponsorship correction.

By embracing the power of data and digital to create sponsorship assets that better satisfy the objectives of brands, rightsholders will realise the true value of their sponsorship businesses.”

Smaller companies seeking to back sport need not be deterred by the thought that it is all global brands and businesses with deep pockets.

There is plenty of support for grassroots sport as well and a number of local businesses ranging from heating companies to legal firms already sponsor sports clubs in the Kingston borough as part of their Corporate Social Responsibility programmes.

Now, a new campaign has been launched that is urging businesses to do even more for community sport. The Duke of Sussex is among those who have leant their support to Made By Sport, The Royal Borough of

Kingston

Chamber of Commerce

a four-year campaign set up to raise £40 million for community sport.

The campaign, backed by Sport England, has a number of other high-profile supporters, including boxing champions Nicola Adams and Anthony Joshua.

It is the biggest fundraising campaign ever for community sport in the UK and Sport England chief executive Tim Hollingsworth said: “Sport is a powerful force for good that can change people and places for the better. We believe that everyone should have the right to experience and benefit from

sport, yet the sad reality is that deep inequalities prevail which mean these benefits are not equally shared.

“Made by Sport is a big, bold new idea that has the potential to challenge perceptions and change many thousands of young lives for the better.

“We fully support the ambition of the campaign to shine a vital spotlight on sport as a driver of social change and, hopefully, raise much needed funds for the unsung charities in this sector.”

Made By Sport intends to reach its target through a combination of corporate partnerships and

“There is plenty of support for grassroots sport as well and a number of local businesses ranging from heating companies to legal firms already sponsor sports clubs in the Kingston borough as part of their Corporate Social Responsibility programmes.”

public fundraising initiatives.

Part of the initial support will be provided by Richemont, announced as a founding corporate supporter.

With young people from poorer backgrounds 50% less likely to play regular sport, Made By Sport chair Justin King hopes that the new campaign can make a real impact, with business backing.

He said: “Sport has the power to change lives. It can teach us skills that last a lifetime and – in a world where local sports is under increasing pressure, where it’s easier to play on your phone than in a park and where joining gangs can be more glamorous than joining teams – we believe it can play a pivotal role in how young people develop.”

Anthony Joshua said: “Sport to me is more than competing.

It is about the discipline and regiment it teaches you. The lifestyle of an athlete can be taken into any walk of life.

It’s about how you can improve yourself as an individual through the power of sport.”

BOROUGH BUSINESS - The voice of Kingston’s business community

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sport for business

Sporting hospitality In a separate move, Annodata, a Kyocera Group company and one of the UK’s longest-standing, independent providers of managed services, has renewed its sponsorship of the GLL Sport Foundation (GSF), the charity that helps young people to unlock their potential.

GSF’s is supporting some the UK’s top athletes as they go for gold at the Tokyo 2020 Olympic Games. Since GSF’s inception in 2008, the Foundation has provided more than 16,000 bursaries totalling more than £11 million to athletes including Tom Daley, Anthony Joshua, Susie Rodgers, Michael McKillop, Louis Rolfe and

Lutalo Muhammad. Eight medals were won at the Rio Olympic Games and 15 at the Paralympic Games by athletes who received support from the Foundation.

Joe Doyle, Marketing Director at Annodata, said: “The UK punches far above its weight on the global stage when it comes to sporting success and we have a great deal to be proud of, but still too many young people are locked out of meeting their potential due to lack of funding.

“The GSF aims to change that and offers thousands of athletes every year the funding boost they need to propel their sporting careers.

That is why we are delighted to continue our support for the GLL Sport Foundation and look forward to seeing what their talented athletes can achieve at Tokyo 2020.”

James Jebb, National Manager at the GLL Sport Foundation, said: “A lack of access to funding is one of the main barriers facing young people looking to break into sport, and our work to address this funding gap wouldn’t be possible without support from companies like Annodata.”

• You can find out more about the Sport England fundraising campaign Made By Sport at www.sportengland.org

“Sport has the power to change lives. It can teach us skills that last a lifetime and – in a world where local sports is under increasing pressure, where it’s easier to play on your phone than in a park and where joining gangs can be more glamorous than joining teams – we believe it can play a pivotal role in how young people develop.”

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BOROUGH BUSINESS - The voice of Kingston’s business community

– a good way to make connections Sports hospitality is enjoying greater popularity than ever before.

In an age that is increasingly reliant on technology, attending events is a way for companies to maintain personal relationships with their clients. It is often when client and customer are together, and relaxed, that business is done, that relationships are forged and deals struck.

Creating that kind of environment takes many forms, not just sport, but for many companies, it revolves around sporting events, a trip to the races, a day at the cricket or perhaps a meal followed by watching a football match.

They may be diverse events in nature but the key to them all is that they represent time spent away from the office and a sense that the company staging the corporate hospitality truly values those whom it has invited.

legal legal

Release the lease – bringing your commercial tenancy to an end

In a challenging commercial climate many tenants, particularly retailers, are looking closely at their leasehold commitments and considering ways in which their tenancies can be brought to an end.

If you are a tenant there are several ways for you to terminate a commercial lease:

Expiry

It almost goes without saying that the simplest way to end a lease is to wait for it to expire.

If the property was let for a fixed term, and that fixed term is due to end in the near future, a tenant could simply vacate before the contractual expiry date. The lease will usually end without the need for any notice but always check the terms of the lease.

Many leases are business tenancies to which Part II of the Landlord and Tenant Act 1954 applies. The 1954 Act is designed to protect business tenants who wish to remain in occupation and renew their leases following expiry and so it contains additional hurdles for bringing a business tenancy to an end. If a business tenant under the 1954 Act continues to trade from the premises beyond the termination date, the tenancy will continue automatically until terminated by notice from either the landlord or tenant.

Business tenants should take care, therefore, as your leases approach contractual expiry, to consider when you would like to leave and what notice might be appropriate.

At least three months’ notice is often required but you should take specific legal advice.

Surrender

It may be possible to bring a lease to an end early if the landlord is willing to accept a surrender.

This is where the landlord and tenant agree to terminate the lease.

It can be done expressly by deed or it can be inferred from conduct of the landlord and tenant showing that they both wish to treat the lease as at an end.

The classic examples are where a landlord deliberately accepts the return of keys, goes into occupation The Royal Borough of

Kingston

Chamber of Commerce

itself or re-lets to a third party.

A surrender agreed in this way is inherently uncertain, and it is always best to record the surrender in a formal surrender deed if possible.

Break notices

Many leases contain an option to terminate early by serving notice, known as a “break clause”.

These can be something of a minefield for the unwary tenant as they usually have to be complied with to the letter in order to be effective. Particular issues for a tenant to consider include: • Who is the landlord?

Landlords sometimes change and it is important to carry out proper checks.

• Is the break clause personal to the original tenant?

If it is, and the lease has been assigned, it cannot be relied on by you as the assignee.

• What does the lease say about the form of notice, how much notice to give, how to serve it and upon whom?

Failure to observe all these requirements often renders break notices invalid.

• Are there any conditions which must be satisfied before the break can be exercised?

These might include repairs, vacating the property and leaving it empty, or up to date payment of rent and service charge. If such conditions exist, you might try to agree with the landlord precisely what is required but a landlord is under no obligation to enter into discussions about it.

Frustration

There is a longstanding legal doctrine that where an event occurs after a contract is formed which renders the contract radically different, was entirely beyond what either party contemplated when

entering into the contract, and makes further performance of the contract either illegal or impossible, the contract is frustrated and should be treated as at an end.

Whilst there has never yet been a reported case frustrating a lease, it was argued in a recent case that frustration could apply and the argument may be developed in the future.

Issues to consider on termination

There are a number of additional matters for you as a commercial tenant to consider as your lease comes to an end: • Dilapidations. Have you complied with all obligations to repair and maintain the premises? If not, you should instruct a surveyor to advise on what work needs to be done and, if necessary, negotiate with the landlord’s surveyor to agree a settlement of liability.

• Does the lease require alterations to be reinstated before the premises are handed back?

• Underleases. Are there any subtenants and do their tenancies need to be terminated?

• Rent and service charge.

What does the lease say regarding apportionment of rent paid for a full quarter, where a tenancy terminates mid quarter?

If there is flexibility as to when the lease is to come to an end a tenant may wish to ensure that it gets the full benefit of any payment made.

There are many situations in which you might find you need to bring an end to your commercial lease.

You do have options although it is well worth getting early advice from a specialist lawyer on the best approach.

russell-cooke.co.uk +44 (0)20 8789 9111 Anna.Sinfield@russell-cooke.co.uk

BOROUGH BUSINESS - The voice of Kingston’s business community

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skills

It’s never too late!!

August and September are landmark months in the calendar for education – not only for teenagers!

The months of August and September are landmarks in the year’s calendar for many of us, and the media, in connection with education.

Firstly, the Scottish Higher results, then the A level results and the launch of UCAS Clearing (a route for many to a degree and other higher education study at universities and colleges) and then a week later in August GCSE results. Families across the borough, and the nation, will experience the highs and lows of these events and read, watch and listen to their coverage in the media. In September, schools, colleges, such as ours at Kingston, and universities will open their doors to their new and returning students.

Much of this relates to the more youthful members of our population, right at the beginning of their lives and is vital for their futures. For many of us of more mature years, we may have a memory of the past of these two months being times of receiving our results and the associated emotions and of starting on the different stages of our education journey.

However, why should this be just a memory of achievement and fresh starts? Why should not August and September, and other points in the year, be new starting points for all of us irrespective of age? Lifelong learning is what we all do every day, but that expression in its formal sense has perhaps lost some resonance in recent years. The opportunities may be less obvious, less available and less well supported by government funding than in the past but the opportunities for adults to learn, grow and develop, in all sorts of ways, and not just linked to career development, is still there.

Whilst Philip Augar’s recent Review of Post 18 Education, reported that “adult skills funding has reduced 45% in real terms between 2009/10 and 2017/18” and that “funding for adults in Further Education (FE) is fragmented, unpredictable and sits at a much lower level than higher education and the funding of 16-18 year olds learning”, there are still opportunities for learning in later life at FE colleges, such as Kingston.

The Royal Borough of

Kingston

Chamber of Commerce

Apprenticeships

Foundation Degrees

Many businesses and individuals are taking advantage of the 2017 withdrawal of the age limit for apprenticeships and the opportunity for businesses to use their Apprenticeship Levy (the additional tax that larger employers pay) to upskill existing employees. At Kingston College, its first Degree Apprenticeship, launched in January 2018, The Chartered Manager Degree Apprenticeship, which at its heart has a Management and Business degree validated

by Kingston University, is currently providing opportunities for existing employees, of a range of ages, working in large businesses to be upskilled as part of a managementtraining programme. Degree and Higher Apprenticeship training such as this can also offer formal management, skills and specialist training for employees of smaller businesses funded favourably by the co-funding model also introduced in 2017.

In an earlier edition of Borough Business, an article highlighted that the consumer magazine, “Which University”, had signposted readers to a less recognised type of higher education qualification. “You may not have heard of foundation degrees, but they are worth investigating if you’re looking for a flexible qualification that combines academic study with workbased learning”. The article continued “A foundation degree (FdA) is equivalent to two-thirds of a bachelor’s degree and is worth 240 credits.

It’s great if you like learning on-the-job, but also want to gain a recognised qualification for your CV. It gives you a unique opportunity to develop knowledge and skills that relate directly to the workplace, and you can even top it up to gain a bachelor’s degree at the end.”

Professional Qualifications Whilst the range of Professional courses offered in Colleges has reduced, there are still important professional qualifications available for those wishing to specialise in their career and for those employment situations where a formal qualification is required. During weekday evenings students at Kingston College study for the following industry acclaimed qualifications (some as part of an apprenticeship); • The Chartered Institute of Personnel and Development (CIPD) remains “The professional body for HR and people development” with more than 145,000 members around the world.

• The Chartered Institute of Legal Executives (CILEx) is the “professional association for 20,000 Chartered Legal Executive lawyers, paralegals and other legal practitioners in England and Wales. Offering access to a flexible career in law CILEx is recognised as one of the three core approved regulators of the legal profession alongside barristers and solicitors”.

At Kingston College more than 200 students study on a range of Foundation Degrees offered in collaboration with university partners including Kingston University, and the University of West London. Foundation Degrees in Early Years (Education), Leadership and Management (in Early Years Education), Special Educational Needs and inclusive Practice, and Fashion and Textiles all provide part time education and training (over just 2 years) which offer both career routes for the employee and training and upskilling for the employer.

Access to Higher Education (HE) courses More than 300 mature learners every year join Kingston College’s range of Access to HE courses to achieve their belated ambitions to

study at undergraduate level and prepare themselves for a different future. These one-year courses prepare students, generally, for the challenges of higher education by developing study, writing, research and numerical skills and provide an introduction to subject pathways including Art and Design, Business, Computing, Engineering, Humanities and Social Science, Media, Midwifery, Nursing, Paramedic Science, Science including Biology, Chemistry, Physics and Maths, Social Work, Sports Science and Teacher Training.

Funding One of the most significant, of the many, barriers to study in later life is that of the funding and finance of the learning. Whilst the modern loan systems have their critics and their faults, the Student Finance System that funds such learning as the Foundation Degrees above, does provide the opportunity of funding to pay tuition fees AND maintenance loans for everyday living expenses.

For those studying for some professional courses, and Access to HE courses, the Advanced Learner Loan provides a different method of financing that learning. Both of these finance systems have the advantage of avoiding up-front payment of tuition fee costs, repayment over an extended period after study has been completed, and the level of repayment is dependent upon levels of income.

Indeed, those studying for an Access to HE course, who then progress to and complete an undergraduate course, will not have to repay their Advanced Learner Loan, as it is written off.

For further information about courses at Kingston College please see the website; https://kingston-college.ac.uk/part-time/ and for details of Student Finance (for undergraduate study) and Advanced Learner Loans (for other study) please see the websites indicated below; https://www.gov.uk/get-undergraduate-student-loan https://www.gov.uk/advanced-learner-loan

BOROUGH BUSINESS - The voice of Kingston’s business community

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The scheme runs from October to May and only requires a commitment of only two hours per month. Mentors are particularly welcome from women in STEM, engineering, creative, and BAME backgrounds.

Graduates flock to town centre to celebrate degree success Thousands of Kingston University students celebrated their achievements in the heart of Kingston town centre during a week of graduation ceremonies at the Rose Theatre – marking the culmination of their hardearned degrees.

More than 2,600 undergraduate and postgraduate students crossed the stage across the events. Local dignitaries, campaigners and highprofile figures from the worlds of science, law and fashion were also awarded honorary doctorates for the outstanding contribution they have made within their field or to society in general. Among those recognised by the University this year was John Azah OBE, Chief Executive at Kingston Race and Equalities Council (KREC), who has championed cultural diversity and inclusion across the borough – as well as at regional and national level – since taking up his post in 1989.

“When I joined KREC they gave me a blank canvas and they wanted me to paint on it. It’s a real privilege for someone to think about the work I’ve been involved in and believe it merits an honorary award,” said Mr Azah, a graduate of the University’s predecessor, Kingston Polytechnic.

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Kingston University breaking barriers With the new academic year starting, Kingston University is calling for mentors for its Beyond Barriers scheme.

The scheme helps students from traditionally under-represented groups achieve their full potential through a tailored one-to-one relationship. Mentors can support students by offering impartial guidance, encouraging new experiences and positive choices, and helping to inspire self-confidence.

Holland Hahn & Wills -

Financial Planning for all ages The summer months were busy for HHW, from an educational standpoint.

It started with a Tax & Trust Masterclass at Warren House for solicitors working on complex estate planning solutions. There was an impressive audience from local practices at an informative lunch at Warren House showing how Financial Planning can complement legal advice to provide the best outcome for clients.

Amyr Rocha-Lima was a mentor for Kingston Grammar School’s Dragon’s Den challenge.

Working with young teams of enthusiastic students, Amyr challenged them to develop a winning strategy when marketing a new product to the Dragons. Their intellectual curiosity and ambition was impressive, and reinforces the concept that our future is bright when in the hands of the next generation.

BOROUGH BUSINESS - The voice of Kingston’s business community

“I have recently signed up for a fourth year as a mentor for undergraduates at Kingston University.

Each year I worry that I won’t be of any help and each year I am pleasantly surprised! I think that the role of the mentor is NOT to be a parent, tutor, lecturer or anyone who has a vested interest. The mentor/mentee relationship is unique. It is time-limited and comes with no pre-conceptions or baggage from either party I think that is what makes it so valuable.”

Christopher Hirsch, Managing Partner, Holland Hahn & Wills Sign up by 20th October Beyondbarriers@kingston.ac.uk https://mentoring.kingston.ac.uk/ student-scheme/ Amyr Rocha-Lima and Katie Lovatt led an interactive workshop on Financial Education at Newland House School. Presenting to an enthusiastic group of 31 Year 6 girls (aged 10-11), they explored topics such as pensions and investments, savings and protection.

It was a fun event, using real-life case studies to illustrate some of the key aspects of personal financial planning.

Chris Hirsch ran interview training and practice at Chessington School (organised by Kingston Rotary), and then Chris Hirsch’s mentee, Abubakar Sharif, had a double celebration – A First Class Honours Degree from Kingston University and celebrating his marriage!

HHW welcomed a work experience student, Oscar, to spend a week with them in July.

Oscar spent time exploring how Holland Hahn & Wills look after people so that they don’t have any financial worries and can plan for a successful retirement.

“Education is a key part of our culture at Holland Hahn & Wills and we hope to report back on more exciting ventures in the autumn” say Katie Lovatt, Head of Marketing and Operations.

Forbes Design gets Virtual with Minecraft Forbes Design have been working with Chartered Institute of Building (CIOB) on their annual Global Student Challenge branding.

The Global Student Challenge is a construction business game open to students across the world, studying an honours course within the built environment. The students are tasked with managing their own virtual construction company.

The simulation requires teams to make tough strategic and operational decisions, based on realistic scenarios of a construction company’s business markets and conditions.

The lucky finalists will be able to attend the event which will be held in Sydney!

Founder Forbes Low says: “We based the design on elements of the Minecraft game which is one element of the challenge the students will be involved with. The design needed to appeal to the younger audience. We have taken the blocks as a motif which will run through the marketing collateral which starts with the flyer (shown here) and will extend to a programme and social media banners. It allows the design to have unusual, angular picture shapes which follow the pattern of the blocks. We have also combined the larger blocks with isometric city illustrations which will link the student discussion images with the representation of finished projects.“

Patron Member event Patron Members were joined by RBK’s CEO Ian Thomas CBE at our latest Patron event at Doubletree by Hilton Hotel.

Our Patrons were offered the opportunity to share their views on encouraging more business and job creation in the Borough.

Ian Thomas updated members on the Council’s consultation for a new Local Plan, and the need to balance financial pressures on the council services whilst working with businesses to grow the local economy.

Ian says: “It was a real pleasure to meet business leaders, together with our partners and I was struck by the commitment to Kingston as a place. I believe that in working together we can develop a borough where local stakeholders can thrive. We have an excellent understanding of our challenges, not least the uncertain global economic climate. As a collective, I am confident that placing skills development at the heart of our ongoing dialogue, planning now for growth sectors in future years, and an unrelenting focus on infrastructure, we will be able to develop a resilience to mitigate against any shocks to our local economy.”

Ian Thomas, CEO, RBK

Forbes Low with Percy Balasingham, McDonalds.

Becoming a Patron Member Patron membership offers unique opportunities to engage at a higher level – to find out more about how this exclusive offering can benefit your organisation please contact natalie@kingstonchamber.co.uk or call us on 020 8541 4441 The Royal Borough of

Kingston

Chamber of Commerce

BOROUGH BUSINESS - The voice of Kingston’s business community

15

cover feature That’s because IoT is transforming business worldwide, which is why it was identified by the Emerging Technology Community at CompTIA, the leading trade association for the global tech industry, as the emerging technology that offers the most immediate opportunities to generate new business and revenues.

Why the Internet of Things is ushering in a new industrial revolution When the recent opportunity rankings were published for companies working in technology, it was no surprise that the Internet of Things (IoT) topped the list for the second year running.

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BOROUGH BUSINESS - The voice of Kingston’s business community

Put simply, IoT is the way in which devices talk to each other via the web. From toasters and smartphones to fitness collars and televisions, the IoT links them all up and experts say that the result is connected machines and objects in factories that offer the potential for a ‘fourth industrial revolution’.

Indeed, experts predict that more than half of new businesses will run on the IoT by 2020.

Frank Raimondi, a member of the CompTIA Emerging Technology Community leadership group who works in strategic business development for Chargifi, said the new rankings point to great opportunities for companies, even though the full scale of its potential may not yet be completely clear.

He said: “Everybody in the technology world, as well as many consumers, is hearing the term Internet of Things.”

“To say it’s confusing and overwhelming is an understatement.

IoT may mean many things to many people, but it can clearly mean incremental or new business to a channel partner if they start adding relevant IoT solutions with their existing and new customers.

More importantly, they don’t have to start over from scratch.”

That’s because the IoT is working with established processes which have stood the test of time.

Every so often a development emerges that represents a true industrial revolution. In the 19th Century it was the dramatic advance of mechanisation and the harnessing of electricity, in the late 20th Century it was the rise of the computer, in the early years of the 21st Century it has been the appearance of The Cloud.

Now, we have Industry 4.0 driven by the Internet of Things and the impact on industry is going to be massive.

Taking advantage of the opportunities offered by the IoT, Industry 4.0 is turning the way technology talks to each other into ‘smart factories’ where systems communicate in real time via the Internet.

At Industry 4.0’s heart is a growing realisation that huge amounts of time and effort is being wasted because too many production and back-office systems are not connected.

cover feature

That disconnect means that skilled personnel ranging from manufacturing teams to sales staff find themselves repeating the same tasks when, if managed properly, their IT could do it in a fraction of the time. For instance, it makes no sense if a machine is producing data that impacts on another piece of equipment but the information is not available to its operators without having to go through a complicated process to obtain it.

How much better, supporters of Industry 4.0 argue, if the data from Machine One is automatically made available to Machine Two? The benefits for companies embracing Industry 4.0 is that more data integration results in better planning for production and logistics and makes them more cost-effective.

It all makes perfect sense but there are concerns for many companies, including the need for high investment at the beginning of the process and anxieties surrounding data security as the activities of hackers make organisations feel more vulnerable.

Concerns aside, the Internet of Things and Industry 4.0, also known as Big Data, are here to stay and ‘smart factories are already

beginning to appear. In the smart factory, sensors can automate tasks, report performance levels, flag anomalies and generate alerts giving companies new insights into their business processes and performance and allowing them to run predictive analytics to forecast problems before they occur.

That is useful because, if you can predict the failure of a key piece of equipment well in advance of the breakdown, you can take action to prevent it. Avoiding a serious failure and resultant downtime saves money and prevents damage to reputation.

Analysts suggest that when more flexible access to information happens, it brings about up to 40% higher employee productivity.

Imagine a scenario when a maintenance worker receives an instruction on a tablet to change a valve complete with information on the exact nature of the problem.

The worker receives step-by-step 3-D instructions to follow until the new valve is installed. After that, the worker confirms that the repair is done and the information is instantly available to management, all of which saves time and cost and increases transparency.

But IoT should not be seen in isolation and it has direct links to the second and third technologies on the Emerging Technology Community at CompTIA list.

Artificial intelligence (AI) ranked second and Maddy Martin, head of growth and education for Smith. ai and community vice chair, said: “The largest impacts across all industries – from retail to healthcare, hospitality to finance – are felt when AI improves data security, decisionmaking speed and accuracy, and employee output and training,” “With more capable staff, betterqualified sales leads, more efficient issue resolution, and systems that feed actual data back in for future process and product improvements, companies employing AI technologies can use resources with far greater efficiency. Best of all, as investment and competition increase in the AI realm, costs are reduced.”

Third on this year’s list of top emerging technologies is 5G wireless and Michael Haines, director of partner incentive strategy and programme design for Microsoft and community chair, believe that it, too, will bring about immense change.

He said: “The development and deployment of 5G is going to enable business impact at a level few technologies ever have, providing wireless at the speed and latency needed for complex solutions like driverless vehicles.

“Additionally, once fully deployed geographically, 5G will help emerging markets realise the same ‘speed of business’ as their mature counterparts. Solution providers that develop 5G-based solutions for specific industry applications will have profitable, early-mover advantages.”

Kingston Chamber to Launch new Mobile App Kingston Chamber of Commerce is pleased to announce the launch of a new Chamber mobile App! Working with Joyce Ong at EaziApps the Chamber have created an easy-to-use and informative App which should be launched in time for the Chessington Expo.

The Royal Borough of

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Chamber of Commerce

The app will enable users to receive updates on networking opportunities, offers and give greater flexibility to book events or join the Chamber.

One of the main focuses of the app will be to enable members and local businesses to easily access and book events. Chamber website analytics show that the events section is the most visited area of the site, with returning visitors regularly using mobile devices to access the information and book events. More and more people are working on the move, on a variety of devices and at different times during the day so making this as simple and quick a process as possible is a huge priority for our membership.

The use of connected devices is streamlining many peoples work and home lives, by using the app it will enabling users to easily add events to their diaries, get directions to a venue or share information across social platforms.

Forbes Low, CEO of Kingston Chamber said, “Our use of mobile technology has changed so much over the past few years and we believe that this App will be a real benefit for our membership. One of the advantages of the mobile App is that it can perform actions much quicker than a mobile website” There will be potential sponsorship opportunities too so if you are interested, please get in contact with Amanda or Forbes at office@kingtsonchamber.co.uk

£4 million awarded for IoT project Partnership (SLP), a group of five boroughs including Kingston, has been awarded £4 million to create an Internet of Things (IoT) monitoring system to improve people’s lives through better transport, environment and health while also improving business retention and sustainable economic growth.

The funding will allow the SLP to develop and deliver a multi-purpose Internet of Things (IoT) platform which involves connecting various sensors across borough boundaries.

Funds from the London Business Rates Pilot have been awarded to the Partnership, which comprises the councils of Croydon, Kingston, Merton, Richmond and Sutton, as part of the 2018-19 Business Rate Retention Strategic Investment Pot (SIP) which is administered by the City of London Corporation.

The project will use IoT to obtain new data insights using internet-connected sensors, with minimal human intervention.

Examples of this are: • Being able to understand where people travel to and from, the routes they take, and what times they make their journeys • Support planning to build the right type of safer and happier communities and enable regeneration • Insight into where and when people visit certain locations • Combining air quality and location data to see how many people’s health is affected in certain areas. This can help local authorities make plans to reduce pollutants, resulting in cleaner and healthier places • Ability to monitor the impact of our lives on the environment (e.g. waste and air pollution) Ultimately, a national local government IoT network and platform could be developed, including the safe and secure sharing of data between councils, universities and the public.

Councillor Liz Green, Leader of Kingston Council, said: “We are delighted to be part of this exciting and ambitious project and look forward to working with Sutton, Croydon, Richmond and Merton in order to make this as hugely successful venture.”

“We’re confident we’ll gain valuable insights from deploying Internet of Things technology, which is a great opportunity to enhance the lives of residents in our borough, support local businesses and boost Kingston’s economic development.”

BOROUGH BUSINESS - The voice of Kingston’s business community

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cover feature

Is this the end of the human race?

Humans versus Robots??

By Mike Smith, owner and Managing Director of MJ Restaurants Limited I have often wondered what next???

At its basic level, Artificial Intelligence is the use of computerised systems to perform tasks that are normally performed by human beings.

Over the past few years, there has been a significant rise in the research and development and use of AI systems across the world.

New advancements are being made every day leading to even greater use of AI, automation and robotics. Drones and driverless cars are already in development by companies like Amazon and Uber to replace human delivery systems.

Checkout free shops such as Amazon Go are also being trialled using cameras and sensors to track which products a customer takes and billing them automatically upon leaving the shop.

Businesses of all shapes and sizes are seeking to use AI to enhance their products and experiences for customers. We are seeing this within McDonald’s with new service platforms such as the mobile app, touch screen kiosks and the McDelivery platform and there are further advancements coming in the very near future.

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A big part of AI is machine learning, which is the process by which a computer program analyses large amounts of data to spot patterns with the goal of completing a specific task. This subset of AI has seen computer systems developed by the likes of IBM and Alphabet Inc. defeat world champions at games like Chess and Go in recent years.

Many companies are using this aspect of AI to personalize their customer experience by using AI to recommend products based on their customer’s purchase history, the time of day and even the weather.

AI can also be used in this way to optimize online advertisements, e-mail marketing campaigns and other digital media.

With all this technological advancement replacing human tasks with machines you may be wondering where that leaves us humans? Recent studies have indicated that around 15m UK jobs

could be at risk of being replaced over the next 10 years especially in roles such as telemarketers, cashiers and taxi drivers.

Whilst there will definitely be a significant impact on jobs by the increasing use of AI this doesn’t mean we are all going to be replaced by robots. Robots and AI are best placed to complete repetitive process-driven jobs but we humans are still better for roles that are creative, require a personal touch or that are highly unpredictable.

So whatever your view…. is this the end of the human race as we know it??

Or are we sleep walking into the unknown??

Or is it that Humans are just too good & can never be replaced??

“With all this technological advancement replacing human tasks with machines you may be wondering where that leaves us humans? Recent studies have indicated that around 15m UK jobs could be at risk of being replaced over the next 10 years.”

BOROUGH BUSINESS - The voice of Kingston’s business community

What’s your opinion?

The best 10x replies will receive 2 Weeks FREE McDonald’s at my Kingston or Bentalls Restaurant.

Subject to terms & conditions.

To be chosen by Mike and Forbes at The Kingston Chamber of Commerce.

For clarity 14 days of vouchers per winner mike.smith@mjrestaurantsltd.com

cover feature

Bringing the human touch to business Underlining the importance of the human element to business is the experience of Kerrie Sanders and her mother Sharon Sanders, who both work at the same McDonald’s, run by businessman Mike Smith, owner and Managing Director of MJ Restaurants Limited. for me. Before I worked for McDonald’s I was a shy and unconfident person, now I’m the complete opposite. I’m a new person.

I really enjoy working for McDonald’s and I love my job role.

We all work as a team and I see everyone as being one big family.

My work family.”

Sharon said: “I joined Mitcham McDonald’s in July 1997, which was company run at the time.

I worked evenings and weekends until the children went to school.

Kerrie said: “Going back to work when you have two small children is hard work. Finding somewhere that will take you for part time hours during the school hours is very difficult. I was talking to my mum about looking for jobs that would suit my needs and she mentioned McDonald’s used to be perfect for her when me and my brother were little. My mum worked in the Mitcham McDonald’s. She recommended applying for there.

After having no luck with any other jobs, I decided to apply for Kingston McDonald’s. I applied for Kingston as it’s close to where I live and my children’s school.

I explained in the interview that I would need part time work to work around my children, which they were happy with.

After starting McDonald’s I noticed a sign near the tills saying that Mike Smith owned the store, I couldn’t believe it. Mike Smith owned the Mitcham branch where my mum used to work.I genuinely couldn’t believe it so I started Googling it to find out.

The Royal Borough of

Kingston

Chamber of Commerce

It was true, I couldn’t believe it, what were the chances. I’d known Mike when I was in primary school and now he was my boss. I’d even been to his house when my mum helped with his children’s birthday parties.

After working at McDonald’s for a few months I was promoted to customer experience leader, which is basically what my mum was when she worked for McDonald’s, it was just called something different back then.

This was the best thing to happen to me as It really helped me with my confidence and b ring me out of my shell.

When Mike came into the store and I saw him for the first time in about 20 years it was so strange as he hadn’t changed one bit!

He was the same old Mike, smiley and happy and we had a lovely catch up. He couldn’t believe that it was me, and said it was just like looking at my mum.

Working for McDonald’s, under Mike’s team, has been a blessing

Mike became the franchisee at Mitcham on 21st May 2000.

I was a dining area hostess (as it was known then) but I was able to jump on a till, run the front if needed and do children’s birthday parties. My hours were 10am-3pm Monday-Friday. This was perfect as it allowed me to take the children to school around the corner, enjoying breakfast with my friends in McDonald’s before I started work at 10am.

I left Mitcham McDonald’s in May 2004 to become a Sales Administrator within the Motor Trade.

My experience at McDonald’s, dealing with many different types of people, gave me the confidence to communicate with people within my new role.

When Kerrie had her girls and wanted to get back into the workplace, I suggested McDonald’s.

I explained to her how flexible they are and it is possible to work this around the children.

Imagine my surprise when Kerrie applied to Kingston, Eden Street McDonald’s, got the job, and Mike was the franchisee!! I could not be happier for Kerrie.”

I thoroughly enjoyed working for Mike; it felt as though we were one big family. I even helped out with his children’s birthday parties, which my children attended.

Mike was a brilliant employer and always made you feel respected.

The team at Mitcham genuinely cared about each other personally; we all worked really well together as a team.

“I really enjoy working for McDonald’s and I love my job role. We all work as a team and I see everyone as being one big family. My work family.”

BOROUGH BUSINESS - The voice of Kingston’s business community

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TACKLING CLIMATE CHANGE TOGETHER At Kingston Council’s Environment and Sustainable Transport Committee on 25 June, it was agreed to declare a Climate Emergency in the borough.

Councillor Hilary Gander, Portfolio Holder for Environment & Sustainable Transport said: “I was very pleased to see the motion unanimously passed at committee as it shows a desire and a commitment from all sides in Kingston to tackle climate change and improve air quality in our beautiful borough.”

According to Climate Mobilization statistics, Kingston is one of more than 900 local governments from 18 countries which have declared a Climate Emergency. We in Kingston want to take the lead on a local level and set an example

for other authorities around the country and beyond to follow.

It is important to us because of the damage climate change can do, including risks to health and wellbeing from high temperatures, risks to people and communities from flooding and sea level rise, and risks to health and social care delivery from extreme weather.

The motion is just the first step. We are now in the process of creating a working group dedicated to assessing our current position on carbon emissions, monitoring the projects that are already underway and identifying areas where we can work with partners, with the goal of making our borough carbon neutral by 2038.

One way of starting to tackle climate change is to improve our air. The council already has initiatives in motion including continued investment in cycle lanes, supporting e-bikes and dockless cycle hire, encouraging residents to walk, cycle or use public transport where possible, installing more electric vehicle charging points and a commitment to plant 2,000 extra trees in the borough by 2022. We’re also working with schools to promote sustainable travel and to trial school streets, where roads are closed to traffic at the start and end of the school day.

We are doing all we can to make the air for Kingston’s residents

KINGSTON COUNCIL - Cleaner, greener Kingston - Magazine advert - Aug 19.indd 1

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BOROUGH BUSINESS - The voice of Kingston’s business community

as clean and pollution free as possible. This is a matter of utmost importance for us.

Kingston’s residents care deeply and passionately about our environmental impact and it is great to witness so many people who share our desire to make it a cleaner, greener borough.

Reducing our carbon emissions and improving air quality requires everyone who lives, works, studies or visits Kingston Upon Thames to take action. We need to work together to tackle climate change.

Find out more about our plans: www.kingston.gov.uk/ climatechange

22/08/2019 16:13

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chamber events

SAVE THE DATE Join us at one of our networking and business events this autumn Thursday 19th September

Networking Breakfast

The Canbury Arms, Kingston

The Canbury Arms pub re-opened its doors in March 2019 after a top to bottom refurbishment, which has created beautiful restaurant and bar areas, a private dining room and a lovely terrace for alfresco dining.

•••

Friday 20th September

Women in Business Lunch Al Forno, Kingston

The Women in Business events offer a relaxed atmosphere to network and build relationships with other local business women. Al Forno is an authentic Italian restaurant and pizzeria, well known for its great atmosphere and customer service.

Friday 4th October

Networking Lunch Ceno Uno, Surbiton

Introducing the younger, more unruly cousin of No 97 & One One Four, Cento Uno is your neighbourhood restaurant & pizzeria where traditional meets modern. Join us for informal lunchtime networking over a ‘delizioso’ menu.

•••

Thursday 9th October

Kingston Business Excellence Awards Raven’s Ait, Surbiton Book your tickets for the glittering finale of the Kingston Business Excellence Awards Gala Dinner and find out who will be recognised as the best businesses in Kingston.

•••

Thursday 17th October

Networking Breakfast John Lewis, Kingston

It is always a pleasure to invite our members for an exclusive breakfast at John Lewis. We are back in the popular Place to Eat restaurant overlooking Kingston Bridge and the Thames.

Learn how to get the most out of your Chamber membership, meet the friendly Chamber team and pick up some networking tips from our dedicated Membership Manager.

Meetings are hosted monthly on a strictly first come first serve basis, visit the chamber website to book your place.

The next meetings will take place on; Wednesday 18th September Wednesday 23rd October Wednesday 13th November Wednesday 4th December

More Dates for your Diary Watch out for venue and booking details on the Chamber Website •••

Thursday 14th November Networking Breakfast •••

Friday 15th November Fire Marshall Training Friday 21st November Women in Business Lunch

Wednesday 25th September

The Wych Elm Kingston

All new members and any prospective members interested in finding out more about what the Chamber has to offer are invited to join us for our New Members Meetings.

•••

•••

Wych Networking

New Members Meetings

•••

Wednesday 6th November

Networking for all local freelancers, home-based Chessington Business EXPO & workers and aspiring start-ups in the Kingston area. Get out of the house and tell people about Breakfast Chessington School your business, swap expertise, experiences, advice and contacts with other local talents.

The Expo will bring the local business community together to connect, networking and support each ••• other. Last year’s event saw over 300 attendees Wednesday come together and many visitors were from the wider Surrey area, bringing more business 2nd October opportunities into the south of the borough.

Chamber Curry Club The day will include a business breakfast, exhibition, inspirational speakers and speed networking.

Deea, Kingston Register to attend, it’s free for visitors, or book Join us for an informal networking evening at a stand and maximise on the opportunity to Deea in Kingston to enjoy a unique blend of promote your business. ethnic and progressive dishes infused to create www.kingstonchamber.co.uk/chessington-expo/ a fresh and modern taste of Bangladesh.

Wednesday 20th November Chamber Curry Club •••

Friday 29th November Networking Lunch •••

Thursday 5th December Chamber Christmas Party •••

Thursday 12th December Networking Breakfast •••

Wednesday 18th December Festive Lunch

For more details about all our events and to book, please visit www.kingstonchamber.co.uk 22

BOROUGH BUSINESS - The voice of Kingston’s business community

ask the expert

What is

R&D Tax Relief and does my business qualify?

R&D tax relief is an incentive regime, first introduced into the UK in 2000, that helps companies fund their product/service development.

It can deliver significant reductions in corporation tax or even a payment from HMRC where there is insufficient tax liability.

An absolutely fundamental point to understand is that the definition of ‘R&D’ for these purposes is pretty broad; it is not just limited to scientists in laboratories! If you can answer ‘yes’ to any of these questions then you are most likely to qualify: • Do you undertake projects to develop, create or enhance your products, processes or services?

• Do you have to overcome technological problems to succeed in these projects?

• Do you employ technologists to solve those technological problems?

What is it worth? Well, an SME with £500,000 of qualifying expenditure would see a reduction in their corporation tax bill of £123,500. If they were currently in a tax loss situation, they would receive a payment from HMRC of £166,750.

For a large company with £5m of qualifying expenditure, there would be a tax saving of £486,000 or, if the company was in a tax loss situation, a payment from HMRC of £486,000.

What sort of activity is ‘R&D? In short, anything where you are seeking to advance knowledge or capability in an area of technology. If you are trying to overcome technological risk and uncertainty then it is likely that you are undertaking ‘R&D’ for these purposes.

• Expenditure on software or consumable items (this specifically includes relevant light, heat & power costs) • Payments to the subjects of a clinical trial • Payments to a subcontractor in respect of R&D work (in some situations) • Contributions to independent R&D (large companies only) R&D relief does have to be claimed – it isn’t given automatically. Strictly, the company need only include the relevant numbers in its Corporation Tax Return (CT600).

In practice, however, HMRC will need much more information in order to review any claim.

There are six categories of potentially eligible expenditure in the legislation. The first five are available to companies of any size – although the detailed subcontract rules are quite different for SMEs and large companies – with the last one only relevant to large companies.

Rather than wait to be asked – which is much more likely if no information at all is provided – it is better to provide that information upfront in a properly prepared claim report. The basic information needed is as follows.

• Description of the qualifying activities, explaining the advances sought and uncertainties overcome.

• Breakdown of the relevant eligible costs, showing how these have been arrived at.

The categories are: • Staff costs • Externally Provided Workers (for example, agency workers)

Some of the more common mistakes that are seen in R&D claims – by HMRC and by me when I am reviewing claims prepared by others – are:

• Project activities outside the scope of R&D for tax purposes are included in the claim.

Regrettably, this seems to be on the increase. Make sure your claim preparer really understands the definition of R&D. • Equally, I regularly see – in claims prepared in house or by other advisers – potentially qualifying activities omitted from the claim. It is absolutely essential to fully understand the definition of R&D in order to optimise the value of the claim.

• Expenditure outside the qualifying categories is claimed. It is not unusual, in my experience, to see claims made in respect of (for example) overheads that do not qualify as consumable items or consumable stores.

If you think that you may be undertaking R&D activities – and especially if you have answered ‘yes’ to any of the questions in the first section of this note - then you should be claiming R&D relief.

David O’Keeffe runs Aiglon Consulting. He has more than 30 years’ experience in Tax, more than ten of those as a partner at KPMG and more than 19 years’ experience of R&D tax relief. You can find out more at www.aiglonconsulting.com

Are you developing new or improved products or services?

Your company may qualify for financial relief if you are spending on innovation. I can help you to find out.

Call me on 07703 472569 or email: djokeeffe@aiglonconsulting.com The Royal Borough of

Kingston

Chamber of Commerce

BOROUGH BUSINESS - The voice of Kingston’s business community

23

big interview “You could be someone who sees your dream home on a Friday evening and have to wait two weeks to see someone at the bank or spend the weekend worrying if you can get a mortgage because you can’t talk to the broker until Monday.We set out to be flexible. With us, you can get at least an indication there and then as to the chance of you getting a mortgage.”

24

BOROUGH BUSINESS - The voice of Kingston’s business community

big interview

Tracking down the lenders that like to say ‘yes’ Greg Stanworth’s business was born out of frustration. Having worked in the financial services industry for ten years, he found himself applying for a mortgage on his new home but was acutely disappointed by what confronted him.

Indeed, the experience proved so off-putting that he created Greenacre Financial Services in Isleworth because he was convinced that applying for a mortgage could be made easier by adopting a more flexible approach.

The result is a rapidly growing business. Greg said: “I had worked in financial services for a number of years so was not surprised at how difficult it was to obtain a mortgage but I was, nevertheless, frustrated by what we experienced.

“For example, we approached one bank only to be told that we could not get an appointment for two weeks, for some reason.

“In another bank, the process began with a whole list of criteria that we would have to meet.

Now, of course, the criteria are important but not right at the start.

“It was like someone was saying ‘here are all the reasons why you cannot get a mortgage, rather that here are all the ways you can.’

“We were not made to feel welcome at all and, although we did obtain a mortgage in the end, we were the ones who had to fight for it.

“The idea started to form about starting my own business to champion a more flexible and welcoming approach to securing a mortgage.”

As Managing Director of the business, and someone who is fully CeMAP-qualified, The Royal Borough of

Kingston

Chamber of Commerce

Greg is driven by the desire to take the stress out of the process.

He said: “Because I had worked in a bank, I knew the system and I knew that, as an employee, there were some things I could not change.

“I could not make banks open on evenings or on Saturdays, for example, and I could not change the criteria.

“However, as a self-employed person I knew that there were some things that I could change. We can be available on evenings or weekends, for example, rather than 9 till 5 on a weekday. People would not have to wait two weeks to talk to us and that is important.

“You could be someone who sees your dream home on a Friday evening and have to wait two weeks to see someone at the bank or spend the weekend worrying if you can get a mortgage because you can’t talk to the broker until Monday.

“We set out to be flexible.

With us, you can get at least an indication there and then as to the chance of you getting a mortgage.

“Our role is to take away the pain that we had to experience when we applied for our mortgage.”

Greg set up the business in 2016 and the company, which trades as an independent advisor, helps clients choose from one hundred lenders and 25,000 mortgage schemes.

Greg said: “It was a big decision to go self-employed because it is a competitive market with some big banks and brokers but I felt that, by making ourselves flexible, we could be successful and so it has proved.

truth is that the lenders want to lend. You just need some good guidance through the system but it is not as difficult as people have been led to believe. It can be relatively easy if you go about it the right way.

“The first few months were challenging as we were building our relationships in the industry and getting our name known.

“In the present climate, some people are perhaps a little more cautious but what we are finding is that more and more people are thinking that they just need to get on with it. They still need to buy somewhere bigger, they still find they have to downsize. The social and economic drivers are still there and we are able to help them secure mortgages.

“However, soon we were being recommended by people we had helped to secure mortgages.

People would use us and like the way we did things so would tell friends and family or leave a Google review and we started developing our client base.

“We were also building up our relationships within the industry so were able to offer our clients a range of options.

“My message is that the mortgages are available.

Yes, one bank may say no based on its criteria but that does not mean that every bank will say no. You just have to be prepared to look around, which is where we come in.

“I do feel sometimes that people assume automatically that they will not get a mortgage when the

“Much of our work is based in the South East but we are also working all over the UK, be it Blackburn and Manchester or Newcastle. We can use the phone or email and Skype to keep in touch with our clients.

For us, it is all about being flexible enough to provide them with a quality service.” info@greenacrefs.co.uk 0203 393 9222 YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE

Unlike many of its corporate competitors, the business is a completely independent, whole of market mortgage brokers, offering a choice of about 100 lenders and up to 25,000 different mortgage schemes.

Its services include mortgages for first time buyers, re-mortgages, help to buy and shared ownership schemes, product transfers, buy to lets and specialist mortgages such as bridging finance and commercial mortgages.

BOROUGH BUSINESS - The voice of Kingston’s business community

25

FINANCIAL SERVICES

Greenacre www.greenacrefs.co.uk FINANCIAL SERVICES

www.greenacrefs.co.uk

ndent e p e d in t r e xp Providing e u get o y lp e h o t vice gage, financial ad t r o m r u o y ut of the most o surance. in e m o h d n a protection At Greenacre we offer a range of specialist products which offer you protection in different ways

t n e d n l Re-Mortgages e p e d in l Whole of Market t r e p x e g n l Home Insurance l Equity Release t e g rovidi P u o y p l he o t l Mortgage Reviews l Buy To Let e c i v d a e, g a g financial t r o m r ou y f o t u o t s For more info us today o . e c n e mcontact a h r t u s n i e | www.greenacrefs.co.uk m o Tel: 0203 3939 222 | Email: info@greenacrefs.co.uk h d n a n protectio l First Time Buyers

l Bridging Finance

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE Greenacre Financial Services is an appointed representative of JLM Mortgage Services. JLM Mortgage Services is authorised and regulated by the Financial Conduct Authority, Registration number 300629, in respect of mortgage and insurance mediation activities only. Further details may be found by visiting www.fca.org.uk

26

BOROUGH BUSINESS - The voice of Kingston’s business community

health & wellbeing

Mental health

concerns ‘hold graduates back’ Mental health has proved to be one of the biggest roadblocks to young people pursuing their passions, with one in five (18%) graduates reporting it as a barrier to achieving their dream career, according to new research by graduate jobs board Milkround.

Moreover, with the national average of one in four Britons experiencing a mental health problem each year, the new research shows that Gen Z are suffering more than the national average, with 34% of graduates suffering issues.

With three quarters of all mental health problems being established by the age of 24, the research unveils the importance of companies evaluating the concerns of the incoming workforce in order to support and welcome them, according to the authors.

The research by Milkround has highlighted that one of the biggest issues for young workers in their careers is a lack of support and understanding from their employers about mental health.

More than two in five (44%) feel they could not be open about their mental health with their employer.

The Royal Borough of

Kingston

Chamber of Commerce

Nine in ten graduates expect their employer to respond, should they raise a mental health issue.

In terms of how to respond, 44% expected flexible working options to be made available and 43% wanted flexibility around appointments.

In fact, this year’s graduates reported emotional intelligence, or the ability to understand people’s feelings, as the most sought-after quality in their future employers.

Just 5% of respondents valued a methodical approach in a leader and only 5% want one who has all the answers. This is compared to 56% that want open communication and feedback from their leaders.

Other leadership qualities graduates look for include 38% noting the importance of a positive attitude, and 37% wanting a leader who demonstrates motivational behaviour. One in five (20%) want a boss who leads by example, and 68% said a great manager would encourage their productivity.

Georgina Brazier, Graduate Jobs Expert at Milkround, said: “Our research has shown that despite a desire to pursue their dream careers, with 83% believing they will work in their dream industry, graduates are letting their fears of the workplace get the better of them.

“As mental health issues continue to rise, particularly in young people, employers need to

“As mental health issues continue to rise, particularly in young people, employers need to not only have an awareness of this but have processes in place to effectively support their employees through challenging times of transition.”

not only have an awareness of this but have processes in place to effectively support their employees through challenging times of transition.

“What’s particularly interesting in our research is that, whilst social anxiety is gripping grads as they enter the workforce, with younger generations used to interacting digitally, it’s actually the more ‘human’ leadership qualities that are desirable to them. It’s no surprise then that graduates want a workplace with role models and leaders that demonstrate high levels of emotional intelligence.

“To ease the anxiety graduates may have before entering the workforce and as they adjust to their new role, we recommend they ask prospective employers what social activities and wellbeing initiatives are in place to ensure they find the right fit.

Meanwhile, employers can take away a need to brush up on their emotional intelligence to ensure they can be fostering better mental health at work.”

BOROUGH BUSINESS - The voice of Kingston’s business community

27

the person behind the business

Doing It the BoConcept Way In the challenging retail world, success is hard won. An apt example of this would have to be Kingston retailer BoConcept, where determination to always put the customer first is what is keeping them ahead in the game.

That is the view of Business Manager Hristo Stanchev, who believes that combining a sound business practice with a strong community ethos is important for success to come.

The company’s decades of designing for private use help them deliver an authentic essence of home, one that turns every furniture shopping trip to their showroom into a memorable experience.

With BoConcept’s unique free 3D interior design service, the only limit is your imagination.

Their team of highly experienced interior designers are ready to help you create surroundings that match your style and idea of home or office. It is exactly this attention to detail that makes the business a success with more than 300 stores around the world, according to Hristo.

He said: “It has been a challenging year for the furniture retail industry but we believe we have succeeded by setting ourselves apart from the high street, both physically and in the way we think.

Sabina Brechin and Natalia Carballo are part of the interior design team at BoConcept Kingston.

Both of them cater to the needs of the residential projects in Kingston that the design studio looks after.

The Royal Borough of

Kingston

Chamber of Commerce

“We do not like to regard ourselves as just a furniture store.

We like to say that our customers might enter a store but when they leave, they leave a design studio because of all the inspiration and professionalism their needs are met with.

“Because of Kingston’s undergoing re-development and Brexit, there has been uncertainty, but we continue to be fairly busy.

“It is true that Brexit is making people think twice about where to spend their money. However, we feel that by offering a product that is affordable luxury, we position ourselves right in the middle of the market – that I personally like to call the golden section of the furniture industry.

“Also key to the company’s success is the need to keep developing ourselves, constantly striving to initiate more and more solutions, and learn from each other. Standing still is not an option for us.”

Exactly this approach has seen the Kingston branch, part of the BoConcept London Group, recognised further afield, including recently being named best franchisee for the second year running and also winning the in-house Contracts Award for best B2B performer.

That commitment to business in their area is very important to Hristo, as is working with the wider community. The Kingston retailer recently linked up with the Kingston Chamber to create a hub at the Business Expo to offer advice to new businesses, and has also launched a series of networking events for propertyrelated businesses in the area, ranging all the way from interior designers and architects to estate agents and financial advisors.

BoConcept also recently supported a litter pick with Kingston First as part of its commitment to keeping the area tidy and ran a flowerplanting day so that the area outside the premises was colourful and ready for the summer.

Hristo said: “Kingston has two big advantages. It is close to London but it also has a sense of community that the big city lacks.

“We think it is of the utmost importance to work within our community and to support local

initiatives; the event at the Expo was an example: we furnished a corner of the room and linked up with the Kingston Chamber who brought in business professionals on-hand to offer advice to small businesses. There was a real buzz about the place and every available time slot with an advisor was pre-booked a week before the event.

“The networking events we have launched for property-based businesses are another example of the way we support our business map to create a successful and healthy network. Being part of a proactive community is the first step towards success for everybody.”

BoConcept Kingston trades out of 20 Eden Street KT1 1EP. You can visit their team of design professionals to book your free interior design service appointment or call 0208 5466 050.

“We think it is of the utmost importance to work within our community and to support local initiatives; the event at the Expo was an example: we furnished a corner of the room and linked up with the Kingston Chamber who brought in business professionals on-hand to offer advice to small businesses.”

BOROUGH BUSINESS - The voice of Kingston’s business community

29

a day in the life of ...

Recognition for

Kingston creative business that is

transforming education

Never has the health and wellbeing of our children occupied a higher place on the educational agenda, which is why the pioneering work being done in Kingston by creativity and wellbeing school SketchBetter is so important.

“By giving children opportunities to be creative, and being prepared to talk to them about wellbeing from as young as five years old, we can head off some of the mental health problems that can occur as they get older. If we empower them earlier in life, they will be better equipped to handle life challenges.”

Founded by Kate Andrews, the organisation is based at Alexandra School and is now looking to expand to other schools as well.

It provides visual arts and positive psychology learning opportunities, which encourage children to be creative, while at the same time supporting their mental wellbeing.

Kate, a former Graphic Designer and Artist, with a Masters degree in Positive Psychology and Coaching Psychology said: “I founded SketchBetter because I believe that we need a change in the way we teach our children. We need to teach children about the importance of creativity, as well as academic skills, and about their emotional and mental health. However, a focus on being creative and wellbeing is lacking in many of our schools.

Kate’s working day revolves around school timetables and she said: “Because a lot of our sessions happen in the afternoon and after school, including some of the mentoring and coaching work that I do, I spend my mornings working from home, catching up on admin and answering emails.

“I tend to get to the school after the children have had lunch because it is quieter then and that allows me and my team to set up ready for the sessions. It also gives me the chance to hold one-to-one conversations with children, teachers and parents.

“It is very rewarding work and I have had parents in tears and telling me that what we are doing is changing their children’s lives.

“We believe in creating a better future for our young people and

transforming the way that we all understand and practice education.

Our vision is a Positive Education model that promotes character and well-being alongside academics.

“We are looking to transform education but that is not a criticism of teachers, far from it. What we are doing is helping children to find time in the day to be creative and to foster health and wellbeing as a result. Our vision is a world of empowered young people.”

The venture’s pioneering approach has been gaining increasing recognition and this summer featured on BBC One’s Sunday Morning Live programme.

Children from SketchBetter visited the BBC studios in Central London to show off their skills and speak to presenters Sean Fletcher and Ria Hebden.

The reason for the visit was that the show was covering the Action for Children report called Choose Childhood, which highlighted how many people believe childhood is getting more stressful. SketchBetter’s children illustrated activities designed to alleviate anxiety,

increase resilience and make them more confident, including mindful movement and drawing exercises.

Also earning recognition was a recent event at the Rose Theatre when a group of SketchBetter students received acclaim when they staged a catwalk show based on their self-directed project exploring fashion and paper.

Kate has herself also been recognised; last year she was named Entrepreneur of the Year at the 2018 Kingston Business Excellence Awards, whose backers include Kingston Chamber of Commerce. This year SketchBetter has been shortlisted in the Best New Business category.

She is now increasingly focused on growing the organisation’s reach.

Kate said: “Alexandra School has been our incubator since the organisation was established and, as the school has grown from being an Infants school to a Primary, we have also expanded.”

“Now, we are looking to take our approach into other schools.

We are setting up in a school in Teddington this autumn and there is a third school in the pipeline.”

Book for SketchBetter’s weekly children’s clubs, and weekend family events at sketchbetter.org/whats-on Interested in Children’s Home Tutoring, Positive Psychology Life Coaching, or an event for your school or business, learn more at sketchbetter.org/services and get in touch.

Stay connected on

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www.instagram/sketchbetter,

BOROUGH BUSINESS - The voice of Kingston’s business community

t: 07766 658517 e: hello@sketchbetter.org www.sketchbetter.org @sketchbetter

@sketchbetter

top tips

Getting the Best Out of a Copywriter

By Gary Lewis, Copy Chief at Gary Does Copy There’s a ton of reasons why you might hire a copywriter. It might be as simple as meeting one and having a really stimulating conversation.

When you do? Get the best out of them, quicker.

Start with the basic considerations.

Money – don’t forget, they’re experts as much as you are, and can help grow your business.

Timings – how soon? urgent? they’ll be managing their own clients as much as you’ll be managing them.

You’ll soon be ready to talk blogs, articles, content plans, marketing copy or whatever it is you need them for.

Be ready to answer LOTS of questions Any copywriter worth their salt will ask if you have a briefing form or

The Royal Borough of

Kingston

Chamber of Commerce

will provide their own. It’s crucial to tell them what you want the copy to achieve from its audience (awareness? education? sales nudges? and what they themselves need to know (tone of voice, competition, etc.).

As creative creatures they’ll ask a lot of questions to get to the real core of your business. You may even be too close to the subject matter to be really objective.

They’ll tease it out of you.

Access confirmed Give them access to the right people, the right way. Whether that’s putting them on shared online communication platforms like Slack, or a good ol’ fashioned handshake, meet and greet.

Put the right people from your business in front of the copywriter and they’ll understand how it works and get up to speed at lightning speed.

Right. First time?

Copywriters are sometimes miracle workers, but a first draft is exactly that. First, not last.

When you feedback, be clear with what’s missing.

Style and length? If you’ve come this far, it would be advantageous to hear why a jargon stuffed piece might not work. Why short and punchy is good. Or that fresh eyes might change the way you see how your business is perceived outside of it.

More than words Once they’re set to task, have an open dialogue. They’ll probably have ideas on how a blog could kickstart a campaign instead of being a part of the churn. Or they could rattle off some ad concepts for your new product, that you may never have thought of.

Words and ideas are their outputs but what you’ll get, if you help, is a way to knit copy together from

all over the business and make it cohesive. After all, there’s no point getting a copywriter in to create an amazing sales card, then your social or web copy undermines public brand trust by not sounding or looking the same.

Why stop there?

They’ve learned about your business, your sector and you.

It would be a misfire and drain on your time if you go through the process of educating a new copywriter again. Keep one or two front of mind.

Your new copywriter connection probably has a whole network of creatives that can help in the future. Designers, photographers, videographers, you name it, they’ll be able to help.

Drop them a LinkedIn message every now and again. Trust me.

They’ll appreciate it, and you’ll appreciate the results. gary@garydoescopy.com

BOROUGH BUSINESS - The voice of Kingston’s business community

31

Christmas & Festive Fun

is waiting to greet you at The White Hart Hotel, we are offering a

20% discount off all festive food if you confirm your booking before the 31st October.

Phone 020 8977 1786 email whiteharthotel@fullers.co.uk

PRIVATE DINING With seating for up to 32 guests.

Available for lunch & dinner.

Choose our beautiful upstairs room for your special occasion and know that you and your guests will be well looked after.

Our private room offers a bespoke three course menu.

For details and reservations, email zoe@thefrenchtable.co.uk

If you would like to book a room quote FST1845 to get 15% discount of our flexible booking rate.

85 Maple Road, Surbiton, Surrey KT6 4AW 020 8399 2365 www.thefrenchtable.co.uk

1 High Street , Hampton Wick, Kingston Upon Thames, KT1 4DA.

JOIN THE FUN AND MAKE IT A NIGHT TO REMEMBER

Our Christmas Party Nights are as popular as ever.

The Lensbury’s Shared Party Night includes: a glass of Prosecco on arrival, three course dinner with coffee and mince pies, half a bottle of wine, disco, crackers and novelties.

Call on: or email:

020 8614 6500

christmasparty@lensbury.com

T h e L e n s b u r y, B r o o m R o a d , Te d d i n g t o n T W11 9 N U

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TheLensburyAdvertDRAFT_HPL_190x112_Sept2019.indd 1

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BOROUGH BUSINESS - The voice of Kingston’s business community

22/08/2019 15:29:10

Why hosting a

Christmas Party sound is a business decision

Amid all the uncertainty in the world, one thing is certain. It will soon be Christmas and many businesses in Kingston are already planning their festive celebrations.

Plenty of company owners recognise the value of a staff party and now is the time to select the venue for your event before it gets booked up because the area’s pubs, restaurants, cafes and hotels are very popular.

A good Christmas Party can do

wonders for staff morale and getting the festivities right is not difficult in an area blessed with excellent venues that can stage the best parties possible plus taxi companies that can get you home or hotels and guest houses should you decide to spend the night.

Selecting the best venue is crucial but how do you get it right? Well, much of it is down to first impressions do you like the décor, does it look like it can generate a good atmosphere, are the staff friendly?

Also ask yourself is the ambience right for your people? Older staff members might not appreciate a busy pub, younger ones might not want a restaurant whose clientele are normally on the older side.

If you want to try something a little different this year, themed parties can work really well and Kingston has plenty of companies skilled in making the magic happen.

The Royal Borough of

Kingston

Chamber of Commerce

If you do decide to experiment, bringing in a specialist company to help you plan and work with the venue to get the décor right makes a lot of sense. Everything from Thirties America to space-age celebrations is possible but to pull it off successfully you may need expert help.

Also, remember that people like to be appreciated. Maybe your staff and suppliers have gone over and beyond what was expected of them to help the business. Maybe they have played a key role in helping you survive and thrive this year.

A good boss knows that it makes sense to acknowledge their contribution at the Christmas party. Maybe a tribute in a short speech would go down well or a thank you note on place settings would be a good idea.

But be warned. Yes times, have been tough for some, yes, budgets have been tight, but a cheap party still looks cheap and reflects poorly on the business so if you are a boss who is determined to hold an event, loosen the pursestrings a little - your staff will appreciate the gesture.

BOROUGH BUSINESS - The voice of Kingston’s business community

33

starting up

Create a strong reputation independently and enjoy the diversity Nikki Brown Nikki’s Kitchen www.itsnikkiskitchen.com Q1 Tell us a bit about your business?

Q3 What motivated you to set up in business?

Nikki’s Kitchen is a catering and event service offering grazing tables, sophisticated canapés, substantial bowl food and beautiful wedding breakfasts.

Before starting my family, I worked in Mayfair cooking for Directors Dining rooms and private clients through agencies and became frustrated with the control on my sourcing and menu structures.

I always feel very humbled to be part of creating a client’s vision; from finding a venue, designing bespoke seasonal menus, floristry, artisan cakes, to marquees and managing suppliers to ensure that the event is stress free and perfect.

Q2 What gives your business ‘the x-factor’?

I am passionate about sustainability and seasonal produce, so my menus are created in tune with that ethos and are focused on fresh flavours, beautiful presentation and using, where possible, local, ethically produced ingredients from Kingston Market and surrounding suppliers.

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With young children, working lunchtimes just didn’t work for me and I wanted to set my own pace and create a strong reputation independently.

Q4 What do you like most about working for a start-up?

I love the diversity of my clients. From weddings in Hampton Court, canapes for celebrity launches in London to wedding cakes in the South of France.

Cooking for clients with the freedom of my own timetable and sourcing, and meeting their vision gives me a huge sense of pride and achievement.

Q5 What has been your greatest business success to date?

Creating fabulous canapes and menus for clients’ special celebrations and being able to be part of a successful event is one of the reasons I really love my job, but I think my highlight is occasionally catering for HRH The Duke of York and his family in his Windsor home as a relief chef.

Q6 What has been your lowest moment?

Feeling overwhelmed when all your events are in the same week and wondering how you will ever come out the other side without dribbling!

Q7 In terms of business achievements, where do you want to be within the next

year 5 years?

My plan is to be the ‘go to’ caterer on everyone’s lips, by way of reputation and word of mouth, when someone says ‘I’m thinking of having a party...’.

Q8 What would be your top tip to someone thinking of starting up their own business?

Do your research. Keep up to date with trends and don’t be afraid to put your own spin on them. Working alone can be daunting and sometimes lonely – join groups who offer support and advice, and who will ultimately become good friends!

“Creating fabulous canapes and menus for clients’ special celebrations and being able to be part of a successful event is one of the reasons I really love my job, but I think my highlight is occasionally catering for HRH The Duke of York and his family in his Windsor home as a relief chef.”

BOROUGH BUSINESS - The voice of Kingston’s business community

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Spooky zoo

Scary circus

trick or treat maze

moNster meals

Trick or Treat yourself to the scarily good Halloween Circus or the Haunted Maze. These Spooktacular attractions are perfect for those of you brave enough to attempt the horrifying surprises around every corner. Our ever popular Spooky Zoo also returns along with our Monster Meals - Enter our Garden Centre… if you dare!

selected dates from 12th October - 3rd November

Christmas Wonderland Your child’s complete Christmas Wonderland experience will involve a craft workshop,

SEND Sessions Available

several photo opportunities, interactive experiences plus a meet and greet with Father Christmas.

Christmas Market 2019 Are you a local business or cottage industry?

We would love to hear from you as we are currently organising our 2019 “Christmas Market”. We are looking for a whole host of exclusively selected traders to bring the stalls to life. Christmas foods, drinks, artisan crafts, bespoke gifts you name it, we want to hear from you!

Various weekends available from 23rd of November to the 22nd of December.

Please email us with your details at: info@chessingtongardencentre.co.uk

www.chessingtongardencentre.co.uk

CHESSINGTON, SURREY KT9 2N Y

High Quality Industrial Units Immediately Available To Let

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UNIT 61 10,370 sq ft

UNIT 17 1,250 sq ft

Fully Refurbished

Fully Refurbished

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Located in Chessington just off Leatherhead Road (A243)

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UNIT 21 5,227 sq ft To be refurbished

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Indicative Refurbishment

JOIN EXISTING OCCUPIERS INCLUDING

Bank Chambers | 64 High Street Epsom | Surrey | KT19 8AJ

01372 730000 www.bridgerbell.com

Jonathan Hillman jonathan.hillman@bridgerbell.com DD: +44 (0)1372 730011

Robert Bradley-Smith robert.bradley-smith@altusgroup.com M: +44 (0)7469 854799

Sally Holley sally.holley@bridgerbell.com DD: +44 (0)1372 730004

Nathalie George nathalie.george@altusgroup.com DD: +44 (0)7976 681953

www.barwellbusinesspark.co.uk

Indicative Refurbishment

M25 J9 approx 2.75 miles south and A3 approx 1.5 miles north Regular bus services to Kingston-upon-Thames Chessington South railway station within 5 minutes walk. London Waterloo only 35 minutes direct