NORTH HARBOUR BUSINESS ASSOCIATION MEMBER NEWS AND INFORMATION
SCM The link between your supplier and your customer
Industry win for NHBA member
How does your business cope with Family Violence? PG 17
WorkSafe NZ: it's on the way PG 11
Virtual Communications: tools for your business? PG 19
Meet the Local Talent
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SMARTER SOLUTIONS FROM SPECIALISTS
FROM THE CHAIR
IN THIS ISSUE 3 4 5 6 7 8-9 10 11 12-14 15 16-17 18 19 20 21-24
From The Chair In Brief Update: Unitary Plan Past Events Property Transport Events Health and Safety Supply Chain Management Who’s New?: Kiwibank Crime Prevention Legal Web 2.0 Local Body Elections Business & Pleasure
GOLD SPONSORS 2013 trade colour print
Contact FYI Magazine General Manager - NHBA Janine Brinsdon email@example.com Editor Joseph Hoye
From the Chair Welcome to our August issue of FYI.
ver the last couple of months we have achieved two significant milestones – establishment of a membership base of over 4100 following the successful NHBID expansion ballot, and our 10th anniversary of operations. With the expanded area incorporating adjacent commercial and industrial property and businesses on the eastern side of the North Harbour motorway corridor, the association now has achieved critical mass. This enables us to continue operations for the long term without the reliance on grants from Government and council agencies to fund our core programmes of Transport and Crime Prevention. Traditionally, we have been approximately 40% grant funded. This expansion now strengthens our position as a sustainable, independent business voice for North Harbour. This month we celebrated our 10 year anniversary, acknowledging the efforts of past and present Boards and our executive team as well as the strength of support from members and key stakeholders such as Auckland Council, Auckland Transport, the Police and Ministry of Justice throughout the Association’s development. The achievement encompasses taking a small group of committed voluntary members to grow the Association into what we understand to be the largest commercial Business Improvement District of its type in New Zealand. This is now a time of consolidation for the NHBA and a renewed focus on refining current activities and introducing relevant new programmes that add real value to our members and key stakeholders in a cost effective manner. Recent press highlighting Albany as the leading commercial property development environment will continue to support ongoing growth and economic development in the area with more investment and high value employment being generated. We welcome your ongoing involvement. Our upcoming AGM, in October 2013, is a great opportunity to become involved in our annual planning process and our Executive Committee board.
firstname.lastname@example.org Design Lewis Hurst email@example.com, 021 14 66 404
Printer Trade Colour Print firstname.lastname@example.org
North Harbour Business Association F4, 27-29 William Pickering Drive, Albany PO Box 303 126, North Harbour 0751 Office 09 968 2222 Web www.nhba.org.nz
Warren Kitchin CA Dip NZIM Chairman WWW.NHBA.ORG.NZ FYI AUGUST 2013 3
NHBA Security Patrols Extended NHBA is delighted to announce that ADT Armourguard has been appointed on behalf of our property and business owner members to undertake proactive security patrolling for the North Harbour BID area east of the Northern motorway. At the same time our agreement with Global Security to provide a similar service west of the motorway has been renewed.
PRIDE IN PRINT
Congratulations to North Harbour’s Foster Screenprinting – Supreme Award winner at the 2013 Pride In Print awards. Their translucent postcard of Milford Sound, created as part of the Arria Design Group, was judged NZ’s best. Having lost almost everything in the Christchurch quakes, the Fosters have achieved an incredible result from Rosedale’s Airborne Rd. The see-through images, not out of place in an art gallery, are produced for commercial applications. “We sell these postcards to retailers through distribution outlets. It’s going well. We are about to start producing a range for Australian distribution and we are targeting other international markets,” says Matt Foster. When it comes to printing, the NZ Pride In Print Awards are the pinnacle of professional recognition. Assessed across multiple categories of printing, the awards seek to reward technical excellence with recognition. Foster Screenprinting also picked up 7 Gold Awards, 7 Highly Commendeds and 2 Category wins in the annual ceremony.
“Global Security, trading as Icon Security Group, is thrilled to continue it’s long standing relationship with the North Harbour Business Association. As a Gold Sponsor & having been based in Albany for the last ten years we are very aware of the benefits provided by the association & look forward to the continuation of our partnership” – Gary Morrison, General Manager, Manned Services “ADT Armourguard are delighted to partner with the NHBA to strengthen the security presence for its members within the Albany Commercial Business District. We are looking forward to enhancing the relationship to further improve the security presence, by offering a comprehensive security solutions to all members of the NHBA” – Mark O’Brien, National Manned Services Manager
m A i n tA i n i n g
Auckland Council Annual Plan
he plan sets out key projects, service levels, financial policies and priorities for the next year. A $1.6 billion programme of capital works, focussing on investment in infrastructure to manage the region’s growth and arts, culture and leisure facilities, asset development and maintenance. An average rates increase of 2.9 per cent – the third consecutive year of lower-thanprojected increases. Minor service reductions, such as stopping berm mowing in the former Auckland City area, in line with the rest of Auckland. Standardising some fees and
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increasing the proportion of costs recovered from users for some services. The plan also includes amendments made to the Long-term Plan (2012-2022). As part of the plan, each local board has adopted a local board agreement, which outlines service levels that have been agreed with the council’s governing body, as well as their prioritised advocacy and capital projects.
Capital investment across the region The 2013/2014 programme of capital works focuses on investment in infrastructure to
manage the region’s growth, asset development and maintenance, and arts, culture and leisure facilities. It includes completion or progress of the following projects:
• Transport • Albany Highway upgrade and widening
• Tiverton Road and Wolverton Street upgrade
• cycling and walking initiatives • phase one of AMETI • Parks • Funding for land acquisition. • Community and leisure facilities
Auckland Council’s Annual Plan 2013/2014 was adopted on 27 June, 2013, and continues the organisation’s momentum to create the world’s most liveable city.
An overview oF 2013/2014
• Albany Stadium Pool • Heritage • Acquisition and protection of properties with heritage value.
• Stormwater • Network upgrades and flood alleviation works. Full Auckland Plan details can be found at www.aucklandcouncil. govt.nz. For other advocacy issues, please contact NHBA’s General Manager – Janine Brinsdon
Industry Feedback On Unitary Plan Feedback on the Draft Auckland Unitary Plan closed on 31 May.
ne of the more significant ‘feedback’ documents was prepared by Grant Hewison on behalf of six industrial business associations across Auckland, representing thousands of light and heavy industry businesses, including those in North Harbour. “The collective approach was a great model for working together on common issues” said Jane Tongatule, one of the six business association Managers. The Feedback started by raising concerns about the ‘residential focus’ of the draft Unitary Plan. There is a risk that too much weight was being given to residential issues during feedback. “Without adequate planning provision for light and heavy industrial businesses, Auckland won’t be able to support the employment needs of its future population or efficiently distribute goods/service to provide for their needs”, it stated. Many of the key land development issues facing light and heavy industrial businesses had already been spelt out in the 2012 Auckland Spatial Plan. An important line taken in that Plan was to “protect, enhance and improve business-zoned areas”. Because population growth means an additional 276,700 jobs will be required in Auckland by 2041, “better planning is needed to connect where people live, where they work and how they get there”. Overall, the Feedback noted concern over the scarcity of industrial land (particularly within the existing urban area of Auckland). Nearly one third of industrial land has been used for non-industrial purposes over the past decade – mainly for retail, office and residential use. The Auckland Plan states that Auckland’s restricted store of industrial land must be actively managed to ensure that industrial
In Brief The Next Generation
activity – critical to Auckland’s economic performance – is not impeded. This requires the safeguarding of existing industrial-zoned sites, effective reuse of brownfield sites, and the provision of new industrial-zoned land in suitable locations. Picking up on these issues, the Industrial Business Feedback addressed several factors:
• existing industrial land • air quality • noise • lot sizes • electricity transmission buffer zones • heritage and tree protection The draft Unitary Plan did not adequately address the need to protect existing industrial land in Auckland or provide for more (especially inside the existing urban area). Nonetheless, compared with the district plans of the old councils, light and heavy industrial areas were appropriately simplified into two zones. Moreover, activities allowed in the Heavy and Light Industry zones were generally appropriate. Activities not allowed were also about right. However, the Feedback criticised the Unitary Plan in several respects. The Air Quality Industry Transition overlay designed to improve air quality unduly restricted industrial activities. Transport and land use development were not well integrated for industrial areas in the Plan. The minimum 5-star Green Star rating for new industrial buildings was considered too
Albany Junior High School has launched its new “Next’ business academy for young students. The event, officiated by Prime Minister The Rt Honourable John Key, brought together several
key members of North Harbour’s business leaders to help the school celebrate. In his address at the event, Principal Mike Jackson noted that “the academy will take an
high for industrial areas. A lower rating was preferred. An allowance also needed to be made for occasional late night industrial noise. The Feedback also suggested more flexible and smaller lot sizes should be provided for subdivision in industrial areas. Parking minimums needed to increase to 1 per 100m2 GFA. Criticism was made of the 62m buffer zones under electricity transmission lines and recommended that these be removed for non-sensitive uses in industrial areas. Certain heritage/tree protection in industrial areas also appeared inappropriate. Finally, although this initial Feedback has closed, business owners should still take the opportunity now to check the Unitary Plan themselves or obtain advice - to see what activities are allowed on their land and what restrictions might be planned under the Unitary Plan. The Draft Unitary Plan will be released for consultation September 2013. NHBA will be requesting your feedback at that time. If you have any questions, feel free to contact Janine Brinsdon: email@example.com
integrated approach to developing business skills in students… from researching ideas, polling prospective clients, developing marketing strategies, learning digital skills, technological
processes and sales.” The school sees the innovative academy as fitting a specific need in the community not available elsewhere. www.ajhs.school.nz
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Patrick McDonald from ClickHD and Margaret Russell from SMEtric Consultants
Business Luncheon The 26 June NHBA seminar was held at the Millennium Institute of Sport. Rebecca Ganz and Celia Ryan of The Catalyzers presented a lunchtime seminar on the role of webinars in the modern business place and how The Catalyzers can help enable businesses to fully utilize these tools. Becks and Ceels explored the various tools used in enabling webinars and then proceeded to show how and why they could be vused – keeping one eye firmly on the key factor of ROI. The winner of our business card draw at this event was Jim Doherty, CEO of International Sports Travel. Jim received Angel Wing Art from Pots Art Décor.
Debbie Quinn from Pinehurst School Janine Brinsdon from NHBA and Kieran Verryt from Pinehurst School
Les Probert from Epromotions and Geoff
Learn more at thecatalyzers.com Read more in our article about Virtual Communications in this issue on page 19.
Drug Detection Training Nicky Trevcothick of the NZ Drug Detection Agency presented a seminar about drugs in the workplace on Thursday, 27 June. The invaluable material covered the gamut of substance abuse in New Zealand workplaces and gave attendees vital information regarding the testing of employees and the legal ramifications of doing so. The event was held at the BNZ Partners Centre on Constellation Drive. Contact Anna-Louise Crane on 021 560 287 or firstname.lastname@example.org for further information. CafeMedia-210x99-Advert-2.pdf 1 26/07/13 12:30:33 pm
Ashenden from Vital Health
Philip Gobbie from Insurance Design Group and Sarah Bruce from Edible Blooms
A group of hardy souls ventured out into the storms Thursday 20 June, to attend the NHBA Business After Five event, which took place at Pinehurst School. Debbie Quinn, Business Development Manager and Kieran Verryt, Head of College – Pastoral Care, were our hosts and provided an interesting insight into Pinehurst’s holistic approach to the care of their 700 students. Questions from the floor after Mr Verryt’s presentation included the impact of social media on youth, preparing students for the workplace, plus the sports and creative activities which the school encourages students to be part of. The winner of the Business Card draw at the Pinehurst After 5 was Philip Gobbie from Insurance Design Group Ltd. The prize was a bouquet courtesy of Edible Blooms. Refreshments supplied by The Caterers and Wine and More added to the enjoyment of the evening.
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orth Harbour’s Business Improvement District is a large rectangular area of land bound by East Coast Road, Rosedale Road, Upper Harbour Highway and Albany Highway. The area is predominantly business orientated, with the majority of properties zoned Business 9 or 10 under the Auckland Council District Plan Operative North Shore Section 2002. Properties within the area are a mixture of commercial premises and light industrial, with retail also featuring, particularly along Constellation Drive. Commercial office space in the area registered an increase in vacancy over the year to January 2013, rising from 11.8% to 16.3%. Bayleys Research attributes the primary reason for this movement to Samsung’s decision to move out of space in both 3 Orbit Drive and 63 Apollo Drive. As the area is a relatively small office precinct a move by such a major tenant can result in a substantial move in vacancy rates. Since January the vacancy rate has receded somewhat to a slightly lower figure, with a reported first quarter vacancy rate of 12.5%.
In contrast, the industrial precinct has experienced significantly low vacancy rates, with the leasing market featuring strong demand and scarce supply. First quarter vacancy for the North Harbour Business District has been reported as 3.4%. This is consistent with the industrial sector on the North Shore as a whole, which is very tightly occupied and has a reported vacancy rate of 3.2%. A similar situation exists in the industrial investment market with demand for investments outstripping supply, forcing prices up and yield on investments down. Investment industrial properties have been selling very well in recent times, with an example being the industrial property at Unit A, 11 Orbit Drive, which Bayleys North Shore sold in March at a 6.9% yield on investment. Existing properties selling at lower yields are still selling at prices below replacement value due to the rising (slow as it may be) building costs and their current land values. Retail development in the area has also begun to pick up, with various projects active at different stages in the development pipeline. One notable example is Kea Properties’ convenience retail centre located at 329 Albany Highway, which features 11 retail units and significant car parking facilities.
The area encompassing Constellation Drive and its surrounds has also developed into a substantial retail destination, featuring major current retail tenants such as Nosh, Pet Stop, Bunnings and Farro Fresh, along with the major fast food restaurants. At the northern border of the Business Improvement District, Rosedale Road is also undergoing retail development. 92-96 Rosedale Road is in the early stages of the development process, with plans including the establishment of an Asian Supermarket along with surrounding retail units. Further down Rosedale Road, there are plans for a mixed use $70 million development entitled Apollo Square. Stage one would involve the construction of twelve retail units with tenants such as a superette, bakery, café and florist envisioned occupying the space. Stages two and three will comprise of the construction of a large number of apartments, classifying the development as one of the North Shore’s biggest mixed-use developments. Daryl Devereux Director – Bayleys North Shore D: 489 1984 M: 021 647 773 email@example.com
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Auckland Transport Package
ollowing on from the recent announcement by the Prime Minister about the Government’s transport package for Auckland, with the programme of further transport investment including the Northern corridor, the NZ Transport Agency are ready with preliminary work underway to respond to this. The confirmation to accelerate key projects allows the NZTA and Auckland Transport to prepare these projects for delivery with much greater confidence, especially those projects that are already in early design phases. Many of the projects in the announcement also complement wider transport objectives to improve regional connections north and south of Auckland with the development of the Waikato Expressway and the northern motorway extension from Puhoi to Wellsford. Stage 1 – Upper Harbour Highway to Greville Road northbound 3-laning is currently in the detailed design phase, with the NZTA recently going out to the market to collect registrations
of interest from contractors. This project will have an impact on traffic during construction and NZTA are keen to discuss this with key stakeholders including North Harbour
Business Association. These discussions with key stakeholders, and the wider public, will commence shortly, and NZTA plan to have a spade in the ground by year end.
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Tawa Drive Roundabout
hen Brian Klitscher of Advanced Packaging Systems Ltd saw that Auckland Transport was doing some work on Tawa Drive Roundabout, he contacted NHBA with a great idea. Brian suggested that in order to improve the flow of traffic, white lines should be put in at the roundabout. This would create two lanes for traffic, turning either left or right. NHBA Transport Manager Brigid Rogers contacted Auckland Transport and arranged a meeting on site. From there, the lines were put in and the traffic flow has definitely improved. Brian said, “It is very pleasing to see the new road markings at the Tawa Rd/Rosedale Rd intersection – they do the job perfectly. “Thank you very much NHBA for making this small change happen – we are confident that this will improve and ease traffic flow at that point.” Thank you Brian for coming up with a great solution to help ease the traffic congestion. If you have a traffic issue that you think we could help resolve – small or large – do contact NHBA’s Transport Manager Brigid Rogers – firstname.lastname@example.org or 09 968 2222
Albany Highway Upgrade
ON THE ROAD N HBA members attended a behind the scenes look at the Joint Transport Operations Centre. The July event gave 30 members the opportunity to visit the Smales Farm cameras room and put questions to staff. The JTOC oversees both the NZTA and AT roading network with the help of over
350 cameras in the Auckland area. High-tech sensors in the roads at key locations monitor the speed of traffic and adjust traffic signals accordingly with the aim to keep traffic flowing smoothly. The cameras are primarily used for traffic and congestion management, however they are also called upon by
emergency services to ensure public safety. NHBA members raised several concerns including that the journey times indicated on the message boards should tell people that these times are from when you are on the motorway (not the time to get up from the on ramp).
The development of the Albany Highway Upgrade is continuing and tenders for construction are programmed to start in August 2013 with physical works programmed for early 2014. Auckland Transport will be looking to communicate with the public in Spring to confirm expected construction dates and methodology. The NHBA has been identified as a key stakeholder for this project and any updates will be loaded onto the dedicated Albany Highway section, hosted on NHBA’s website under the Transport page. www.nhba.org.nz WWW.NHBA.ORG.NZ FYI AUGUST 2013 9
10th Birthday Celebration This year, the NHBA turns 10. From small beginnings of just 30 members in 2003, the Association has grown to encompass over 4100.
n anniversary event was held at the North Harbour Golf Club on Tuesday, 30 July, allowing the NHBA an opportunity to thank those who have provided support in helping it to grow. Key to that success has been strong leadership through four Executive Committee Chairmen in those ten years: Matthew Bellingham, Gray Pearson, Graham Boult and Warren Kitchin. Their drive and passion, which is shared by the voluntary Executive Committee Board members, to create a better business environment for the North Harbour area has helped the NHBA to become such a strong voice. Excellent support from the
voluntary Executive Committee has added to the local knowledge and expertise. Key stakeholders were also acknowledged and thanked at the event. The Police, Ministry of Justice, Auckland Transport, Auckland Council and the Upper Harbour Local Board have all lent their support in helping the area become what it is today. These stakeholders have recognised NHBA’s ability to deliver innovative programmes, relevant to their members. Ongoing stakeholder support has been pledged to enable further development of the Transport, Crime Prevention and Business Development programmes.
Create A Presence Join the NHBA for High Tea at 10:30am on Tuesday, 20th August. Presenter Maggie Eyre will speak about creating a winning presence for women in business. More than just a networking event, Maggie will help you become more effective and efficient, by showing you how to deliver your message, make pitches and grow your business. It promises to be a fun and interactive presentation.
About Maggie Eyre Maggie is a communications consultant with a vast amount of international experience. A founding director of Auckland’s Performing Arts School and former media advisor to Helen Clark, she brings her knowledge 10 AUGUST 2013 FYI WWW.NHBA.ORG.NZ
of the education, performing arts, public relations and corporate training industries to bear in this session. Her career has seen her work in Europe, Australia, Dubai and the USA as well as NZ for companies as diverse as Vodafone, Credit Suisse, New Zealand Trade & Enterprise and Aestra Zenica. A published author, Maggie is an amazing resource to be able to tap into and the NHBA are delighted to have secured her for the first in a series of seminars aimed at women in business.
“Maggie is a lively performer... Heed her advice'' – Helen Clark, Former Prime Minister of New Zealand. Currently, Head of the United Nations Development Programme.
The strength of the NHBA lies in its 4100 members and being able to speak as one voice. The One Voice stance is a clear benefit for members, allowing the NHBA to add weight to projects and problems where an individual may have struggled to be heard. In closing, NHBA General Manager Janine Brinsdon noted, “the past ten years has given the NHBA permission to help shape a really exciting future for business within North Harbour.” NHBA looks forward to working with, and for you, in the coming years.
“Maggie worked with me to coach the winning design team for a NZ$1.2 billion hydroelectric project. This was a most demanding pitch involving 17 people from five organisations.’’ – Simon Walter, General Manager of Marketing, Beca Carter Hollings & Ferner Ltd (New Zealand)
Save the date Date: 20th August, 10.30 – 11.45 Venue: Commonwealth Room, Millennium Institute, Antares Place, Mairangi Bay. Bookings: Please RSVP to email@example.com. One representative per NHBA member is complimentary. Additional tickets are available for $25 + GST.
SAFETY IN THE WORKPLACE
The Ever Changing Face of Safety in New Zealand
‘WorkSafe New Zealand’ is on the way
his is to be a brand new standalone Crown Entity, which needed an act of Parliament just to allow the new ministry to be formed. WorkSafe New Zealand will be in place before Christmas 2013. This follows on from the Royal Commission into the Pike River Disaster and the report from the Independent Task Force review of Health & Safety in NZ.
What will this mean for North Harbour businesses? WorkSafe New Zealand will have more trained specialist Inspectors split between two divisions 1. One division investigates serious incidents 2. The second continues much as now but with more emphasis on assisting companies with Health and Safety. Expect plenty of other changes. The Health and Safety in Employment Act has been recommended for scrapping by the Taskforce with a recommendation to replace it with a new Act based on the more prescriptive Australian model. The reason behind this proposal is New Zealand continues to have the worst record of fatal accidents in the developed world.
Corporate Manslaughter Corporate Manslaughter is also being discussed. Where two or more Managers/ Directors are seen as culpable, as with Pike
River, action could be taken against the company itself.
Fines Fines to be increased, with the upper end lifting from $400,000 to $500,000.
Manager Training Recommendations for Manager and Directors to have some training in Health and Safety. It has been obvious from our statistics that many Managers and Directors have little or no knowledge about Health and Safety, or worse, have little regard for safety. It has also been recommended that NZQA
The Health and Safety in Employment Act has been recommended for scrapping by the Taskforce
add a safety element into all their courses. So in future, those on Business Degree courses will receive training and awareness in safety. This has to be a great step forward if it happens. It was also recommended that the legal framework around worker participation be strengthened: specific obligations for employers to support worker participation, with expanded powers and responsibilities for
worker health and safety reps, and stronger protections for workers who raise workplace health and safety issues.
Registration There is also a call to have all Health and Safety Managers and Professionals registered. This would work in much the same way as is currently in practice for engineers and accountants etc. Currently there are two safety organisations in New Zealand that offer Registered Safety Professional status to their members that can demonstrate the required competencies and level of training required. These bodies are the New Zealand Safety Council (NZSC) and the New Zealand Institute of Safety Management (NZISM). Both of these bodies also require their professional members to undergo continuous professional development (CPD) to maintain their status. However, many working in safety have not registered and as such have not been measured. Many, if they took the time to go through the process, should have no problems, but there won’t be a 100% strike rate. There are good, bad, great and pitiful exponents of safety out there, so when looking at employing or contracting someone, please make sure you do your due diligence checks. Article by John O’Reilly. MNZSC, RSP, ASA www.safetyintegratedsolutions.co.nz WWW.NHBA.ORG.NZ FYI AUGUST 2013 11
You: The Missing Link Great product and great customers: what’s the link? The simple answer is you and your business. Managing your supply chain can be problematic at the best of times: raw goods, spare parts, unreliable deliveries and internal customers. All these factors and more can place the supply chain merry-go-round out of kilter.
What is Supply Chain Management? Adrian Griffiths, Manager – Distribution & Outsourcing for 3M in Albany says, ”Supply Chain Management is a very misunderstood term. Although some people look at it just in terms of the end result, it stretches from materials to the customer.” Prof. Paul Childerhouse, professor of Logistics and Supply Chain Management at Massey University puts it thus. “SCM is a business perspective that acknowledges the role your suppliers play in providing your customers with value.” Without your suppliers – whether they provide finished products, parts you assemble or raw materials – nothing gets to the customer. How a business reconciles the supplier with the core of the business drives SCM.
Keys To SCM Unlocking great SCM requires two keys. 1. Efficiency 2. Effectiveness “Efficiency equates to reduced operational costs in transport, procurement, inventory and warehousing,” says Prof. Childerhouse. “Effectiveness maximizes customer service and hence competitiveness by leveraging core competencies.”
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The two go hand in hand. In fact, efficiency and effectiveness can’t be separated when creating optimal SCM systems. The product – how good it is and how efficiently it can be created – is the starting point. It’s absolutely necessary but customer service and the entire customer experience must complete the cycle of supply chain management. One company having to keep a close eye on its supply chain is online retailer Mighty Ape. With close to 260,000 stock products available for overnight delivery and 6 million in total, organization is key.
“…acknowledges the role your suppliers play in providing your customers with value.” Matt East says that the organic growth of Mighty Ape over ten years has given them great insights into what sells and what doesn’t. Being able to call on that ten years of customer insight is a real boon for them. Mighty Ape’s tools for managing the supply chain have all been developed in-house and allow the retailer to tie in everything from suppliers to courier delivery fulfillment. Jane Gravestock, Executive Officer of education provider NZPICS, acknowledges that good
SCM is there to improve the bottom line. Good supply chain managers must have a broad range of skills with the ability to focus on both the big picture and the details. Is there an ideal candidate? Linda O’Sullivan at recruitment company Manpower thinks so. She lists her most sought after qualities for supply chain managers as:
• Proven understanding of planning, forecasting and implementation systems and strategies
• Leadership, communication skills and relationship building
• Focus on continuous improvement • Procurement, warehousing and logistics experience. Again, there is a clear tie between the more technical side of supply with relationship building. There is as much art to Supply Chain Management as there is science.
Why Study SCM? Griffiths found formal training vital. “I’m a chemical engineer by qualification so training was an absolute necessity.” Business plans rapidly change. Very few businesses can say that the new year will see them repeating exactly what they have done this year. Supply chains have to react to those changes, planned and unforeseen. Certificates and degrees in Supply Chain Management don’t provide an all-encompassing answer. Instead, they allow businesses to create an answer relevant to their current position. The study of SCM is led by business. Where academia and practical training providers have an advantage is in having access to leading edge practitioners. They have the means to study best and worst practice and present the findings to businesses that are looking to jump ahead of their competitors. Returning to Professor Childerhouse, SCM is truly about people. “The starting point for any supply chain is the relationship you establish with suppliers right from the beginning. Your product is the door opener – it’s the entry level requirement but it cannot be separated from the relationships.” And the finishing point? Satisfied customers and a healthy bottom line.
5 Top Supply Chain Management Tips 1. Don’t focus on the technology 2. Don’t focus on your short term budget 3. It’s not about what you do as what your customers want 4. The cheapest solutions are rarely the lowest cost 5. One size does not fit all – businesses participate in multiple supply chains Prof. Paul Childerhouse – Massey University
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Bright future for supply chain professionals
be Eshkenazi, CEO of APICS, the US-based education provider, presented on “Supply Chain Talent Development” to over 60 supply chain professionals in Auckland on July 1st. “The future is bright for qualified supply chain professionals.” Eshkenazai encouraged. He urged the attendees to develop their “soft skills” to become supply chain management professionals, to stay with employers who invest in their professional development and to view “talent development” as a journey not a destination. Eshkenazi quoted the October 2010 Roundtable MIT Center for Transportation and Logistics research:
“A “super-human” combination of people who have technical depth, business breadth, and the soft skills to be a leader, influencer, and diplomat.”
Abe Eshkenazi, CEO of APICS
“… many participants sought what they deemed a “superhuman” combination of people who have technical depth, business breadth, and the soft skills to be a leader, influencer, and diplomat. Modern supply chains call for deep subject matter expertise, an integrated understanding of broader business imperatives, and the ability to lead coworkers while operating across countries and cultures. This is you!” he said. “There are only two functions that need to know everything across an organisation,” stated Eshkenazi, “finance and supply chain.” Eshkenazi predicts in the next 5 to 10 years supply chain professionals will move into the “Senior Executive” suite. He backed up this
prediction with sound research and recommended attendees develop their soft skills. Soft skills are generic management skills which are needed for leadership, team building and motivation. “The presentation by Eshkenazi reinforced the value of supply chain education, bringing increased salaries and impacting positively on organisations’ bottom line”, said Jane Gravestock, Executive Officer of NZPICS.
Learn the Basics of Supply Chain Management
A S S O C I AT I O N F O R O P E R AT I O N S & S U P P LY C H A I N PROFESSIONALS
CELEBRATING 30 YEARS
New to the North Shore NZPICS is delighted to bring our foundation course to the North Shore: Basics of Supply Chain Management (Module 1 of APICS CPIM)
When: Thursday 26 September to Thursday 28 November, from 5:00pm to 8:30pm Where: Massey University’s Oteha Rohe campus. This 10 week course covers: > Elements of the Supply Chain > Just-In-Time (JIT) > Total Quality Management > Manufacturing Resources Planning (MRPII) > Demand Planning > Capacity Management Course includes: > 35 hours tutor time > Course material
“My team and I gained an overview of the supply chain, a shared language and good practical examples. It was invaluable!“ Adrian Griffiths, CSCP, Logistics Manager, 3M
Who should attend? > Supply Chain Professionals > Operations Managers > Planners and Schedulers > Warehouse Managers
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A New Star In The Banking Constellation With business confidence growing in North Harbour and a population growth explosion projected by Auckland City, Kiwibank’s decision to open a Business Banking Centre on Constellation Drive was a timely one.
he Centre lies on the southern boundary of arguably New Zealand’s biggest commercial Business Improvement District. With a large concentration of commercial interests, the area can only win from the arrival of a bank that launched with this thought: “New Zealand needs a better banking alternative.” Kiwibank clearly identify with Small Business and start-ups, having started small themselves. Their relatively recent arrival on the banking scene – compare Kiwibank’s 2002 start with an opposition bank’s 1847 Auckland debut – has permitted them to remain nimble and highly adaptive to their business partners’ needs. Significant growth in business banking services prompted the NZ-owned bank to create three of the Centres across Auckland – the other two are located in Central and South East Auckland. Helping to drive that growth is North Harbour/ West Auckland Area Manager Terry Zouch. Terry brings over thirty years of banking experience to the role and has worked in Retail, Corporate and Business banking. The skills he has learned during that time now give North Harbour
another excellent resource to tap in to. “We are here to assist new and existing business – there is nothing more valuable than a second opinion and it’s for free,” he said. Terry graciously agreed to answer FYI’s questions about Kiwibank and its plans for North Harbour.
Why has Kiwibank opened a Business Banking Centre in the North Harbour area? We (Kiwibank Business Banking) were set up in 2005 to give Kiwi businesses a fair deal. We have first-hand experience, having been a startup New Zealand company ourselves. We understand the challenges that
Our Business Banking Centre in Constellation Drive is a great environment, and we’re genuinely and deeply committed to local businesses.
businesses face. We are Kiwis supporting Kiwis, and believe we have an advantage in terms of commitment and relationships. Because we’re small and nimble, we can make changes pretty quickly. Off the back
of that, we’re really going to leverage off our branch network, which has been revamped. So you’ll see more presence across our branch network and through our area office here in Constellation Drive.
How does Kiwibank engage with its business partners? In a business climate of tight margins, business clients are looking for products that allow productive means of funding and servicing their financial structures. Many of our products and services are market-leading, designed to make banking more efficient, rewarding and productive. Some of our newest products are very exciting – such as internet banking for business, and the Fetch recurring payments service, which helps SMEs get paid faster and easier. With our new profile we are advertising to the North Shore business community that they now do indeed have another banking alternative. We also have a great team. Our Business Banking Centre in Constellation Drive is a great environment, and we’re genuinely and deeply committed to local businesses. We would love to advise and support new
business one on one rather than being referred to a call centre.
Business-wise, what do the next 24 months hold for NZ? The next 24 months will continue to be challenging. However, we are starting to see New Zealand business recover and rebuild their positioning within the economy. The good old Kiwi attitude is coming to the fore, despite the world’s challenges. Kiwibank is a business with that attitude and we look forward to assisting business to recover and prosper.
Thanks for your answers, Terry. Banking is a highly competitive, customer focused industry. Having an alternative option for business banking in the area certainly raises the banking performance bar. Kiwibank has gained over 800,000 new customers nation-wide in eleven years, which would indicate they are here to stay. Whether North Harbour businesses choose to bank with Kiwibank or use it just to create a comparison with their current banking service, the consumer wins. For more information phone 0800 601 601 or visit Level 2, 61 Constellation Drive, Mairangi Bay. www.kiwibank.co.nz. WWW.NHBA.ORG.NZ FYI AUGUST 2013 15
Cyber Bullying The North Shore Police have concerns about children and young people who, being vulnerable because of their age, are suffering from being the targets of ‘cyber-bullying’.
ne website that is of particular concern is Ask.fm, which is a website run from Latvia where questions can be asked or directed to anyone, without any indication of where, or who they have come from. Effectively, it is an anonymous website where anyone can post anything they like, true or not, about anyone. Instances are surfacing where groups or numbers of people pick on one individual, including making suggestions that they should commit suicide. Police are aware of one teenaged victim who started self harming and made suicidal threats because of being bullied
in this way. Other examples are known where the victims of such attention are left devastated and emotional wrecks because of what is being said about them. New laws are being planned whereby inciting someone to commit suicide will be punishable with up to three years in jail. There will also be a new law created of using a communications device to cause harm, punishable with up to three months in jail or a $2000 fine. However, this has only gone as far as a Cabinet Paper recommending the implementation of the Law Commission’s recommendations. In the meantime, what can concerned parents do when they are despairing that their young people have access to the internet and may be exposed to this? Some basic advice is:
• Talk to your children so you know what they are looking at and view their pages (Ask.fm, facebook etc). Set the security settings so they do not allow anonymous questions to be posted on their page.
• Place the computer etc in the family room where the internet access can be monitored by parents, have parental & security controls in place.
• Parents have the right to turn the computer off and restrict access.
• Have smart phones etc turned off after a certain time at night, and placed in the parents room/kitchen etc to ensure no late night access.
• Don’t let your young people have access to Ask.fm
• Does your child need a phone? Just because everyone else does (and that’s what they claim) doesn’t mean they need one. If they have a phone it needs to come with some rules over use of the device.
• If they “need” a phone, does your child/teenager actually need a smart phone with internet access to make phone calls and txt? Netsafe are also a good resource for information for parents, students, teachers etc. In summary, don’t be afraid to be proactive in monitoring what your children are being exposed to via the internet, and ensure their access is on your terms. Senior Sergeant Andy King Youth & Communities Prevention Manager, North Shore | Waitematä District | New Zealand Police. Safer Communities Together
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Stand By Me Anti Bullying Project Stand by Me is a joint initiative between Barnardos and North Shore Social and Community Services. It evolved as part of the work of the North Shore Child Focus Group (CFG) and the North Shore Family Violence Prevention Network (NSFVPN) to increase efficiency and effectiveness and enhance their support for children and young people, parents, families/ whanau and the wider community affected by bullying. The overall goal of Stand by Me is to effect positive social change in the community to reduce bullying of children and young people. Children and young people’s wellbeing is fundamental to creating a better future for Auckland As part of the work of Stand by Me to reduce bullying of children and young people we are working with police, schools and the wider community to build a safe and caring climate that deters bullying. The project is funded by the Ministry of Social Development Te Punanga Haumaru Fund. Stand by Me is a project that has youth at the heart of what we do; encouraging and empowering youth to develop anti-bullying initiatives and events from their conception to fruition. A Youth Leadership Team will advise the Stand by Me Team on issues around bullying that are important to young people and help to ensure that decision-makers hear from youth on the North Shore and in all parts of Auckland. This Stand by Me initiative will give children and young people a voice and will ensure that young people can contribute towards the overall goal. To learn more, please contact: Sue Hobbs, Community Liaison Officer ‘Stand by Me’ Stepping Up Speaking Out Anti-Bullying Project e:Sue.Hobbs@Barnados.org.nz
GOOD FOR STAFF, GOOD FOR BUSINESS
he tragedy and impact of family violence is not confined to the home. It spills out into all facets of life, including the workplace. It’s not always apparent. It’s not always physical. And it’s never OK. In a 2011 Australian survey of union members (comparable NZ statistics are not yet available) 5% had experienced domestic violence in the past 12 month. 25% had experienced domestic violence prior to those 12 months. Half of these noted that their work was affected. 1 in 10 had to take time off from work. 1 in 5 said that the violence had followed them to work. Workplaces can be affected by domestic violence in a number of ways, not limited to:
• Injuries • Court appearances • Depression • Concern for at risk friends and colleagues It’s never easy but by addressing this issue, businesses may see some impressive benefits such as happier staff, greater productivity, fewer workplace injuries, lower staff turnover as well as helping to prevent injury, deaths or jail time.
Videos Please take some time to watch the brief videos that NHBA are hosting. The first, Why Should I Care shows the impact of family violence in the workplace. The second, What Can I Do shows how businesses can create a safe community, regardless of size and resources. www.nhba. org.nz/site/crime-prevention-news/news/ good-for-staff-good-for-business
Free Training Opportunities Supporting families and individuals caught up in domestic violence may seem difficult but it can be done. There are some very good free training opportunities on offer for businesses who would like help in paving the way to a fearfree workplace. The courses cover education on what is family violence, how it affects the work place and how the abused and abusers can be supported. The handbook Good For Staff, Good For Business is an excellent starting point and www.areyouok.org.na/resources has a comprehensive pool of workplace resources.
White Ribbon White Ribbon (whiteribbon.org.nz) is a fantastic way for men to become a part of the solution in ending violence against women. Events are held nationally during November. Parades, picnics, 10km races are all great ways to promote the core message of non-violence. If any business would like to hold a White Ribbon event, please contact Anna Crane, Crime Prevention Specialist for NHBA. Email email@example.com WWW.NHBA.ORG.NZ FYI AUGUST 2013 17
Guarantees: Two Sides to the Story When leasing commercial premises, one thing that needs to be considered by both parties is whether there will be a guarantee, and if so from whom and on what terms.
hether or not a landlord requires a personal guarantee will generally be influenced by the state of the market. In a landlord’s market, generally only larger and long established businesses will be able to convince landlords that they do not require the additional comfort of a guarantee. In a tenant’s market, landlords will place less importance on a guarantee, provided they are satisfied with the term and rental achieved. Where a landlord is preparing a property for sale, they may place higher value in a guarantee, as it is something that can make the property more attractive to investors. When negotiating leases, both landlords and tenants should be aware of the variety of options available and issues to consider with respect to guarantees.
What about trusts? Occasionally lawyers or agents will hear the view expressed that a guarantee “isn’t worth anything anyway”, presumably because guarantors may have assets held in a trust rather than their own names. Since the abolition of gift duty there is certainly greater ease in transferring assets from an individual to a trust, however that won’t necessarily protect a guarantor who has moved assets to a trust after signing a guarantee. Developments in trust law over the last few years would make such a transfer risky and possibly subject to challenge by creditors. If an individual has already put assets in a trust prior to signing a guarantee then there is
nothing stopping a landlord from asking for a guarantee from that trust, even it if it is not a shareholder of the tenant. Finding out what parties are behind a prospective tenant’s business, what their assets are and credit-checks on both tenants and their backers/shareholders/directors are reasonable and prudent actions by a landlord. The Companies Office register does not recognise trusts, but If a quick company search reveals shares held jointly (other than by a married couple), then it’s a clue that the shares are probably held by a trust, and an offer of a guarantee from an individual director may not be sufficient security for a landlord.
The guarantee in the standard form Auckland District Law Society lease is unlimited, so guarantors commonly seek to negotiate a limit, for example nine months’ rent and outgoings. Tenants should also be aware that if they want to leave the premises before the end of the term and wish to assign their lease, any personal guarantees will remain in place unless the landlord agrees to release them. This means that if the assignee defaults in the lease the original guarantor could be on the hook for the rent arrears of a tenant who has nothing to do with them. To protect against this, some tenants negotiate that the personal guarantee will only apply to the obligations of the original tenant, and that the landlord will agree to release the guarantee on the assignment of the lease. It would be necessary for any assignee to be able to provide a suitable guarantee in replacement.
These are not common, but in some situations a landlord may be able to require a security deposit to be held by a landlord’s solicitor. The terms of the security deposit will usually provide that rent or outgoings can be deducted from the deposit, but when the landlord can access this and the procedure required should be clearly recorded. Generally interest earned on deposits will be held for the benefit of the tenant. While tenants may not be keen to tie up cash in this way, it may be preferred by a potential guarantor who is distant from the business and refuses to provide a guarantee (eg it could be an option where the shares of a company are the subject of a relationship property dispute and the landlord is wanting a guarantee from all shareholders).
An alternative to a personal guarantee is a written guarantee from the tenant’s trading bank that it will honour the tenant’s commitments to its landlord in the event of default. These are generally fixed to an amount (eg six months’ rent and outgoings). The benefits of a bank guarantee to a landlord are clear, but for the tenant there will be a cost and usually there will be securities provided to the bank. Still, an individual requested to be a personal guarantor may prefer the business wears this cost rather than take on personal risk.
Indemnities between guarantors If there are multiple guarantors, then it may be appropriate for them to enter into an indemnity agreement among themselves. When a tenant is in default the landlord may call on all or any of the guarantors, and if only one guarantor ends up footing the bill an indemnity from the other guarantors would mean the others are legally obliged to reimburse the guarantor who is out of pocket. This type of indemnity is often found in shareholder agreements. Jenny Watson - senior solicitor www.clendonsnorthshore.co.nz The contents of this article are general in nature and are not intended to serve as a substitute for legal advice on a specific matter. In the absence of such advice no responsibility is accepted by Clendons North Shore for reliance on any of the information provided in this publication.
18 AUGUST 2013 FYI WWW.NHBA.ORG.NZ
Virtual communication: cure all or just another set of tools? Following on from their NHBA lunchtime seminar, Rebecca Ganz of webinar experts The Catalyzers believes the latter with the rider that – when they are used strategically – they can transform your business. Yet even though the tools associated with Virtual Communications are very powerful, nothing beats a face to face meeting to build rapport and connection.
ut in today’s business arenas, face to face meetings – the handshakes and cups of coffee – may not happen. The investments in time and money to meet face to face can be prohibitive for many businesses. Email, phone calls, text messaging and websites all provide some measure of reach-out although these may not always be a reciprocal measure. Emails go missing, phone calls may not be returned and websites are simply not dynamic enough. This is where Virtual Communication comes to the fore.
update itself in the middle of a call – causing users to reboot their computers at very inopportune moments. Plus there’s the inability to record the call that can hamper these tools as a business application.
Four Key Uses What’s the point of these tools? There are 4 basic ways of using virtual communications
What is Virtual Communication? “Think radio with dynamic pictures” says Rebecca. Skype is a notable example: using the internet to connect with friends, family and business connections using video. Google Hangouts is another example. But tools like Skype and Hangouts are not without their problems. Skype can often
• Peer to peer meetings – a meeting of equals. eg: board meetings
• Online seminars/webinars – from 1 to tens of thousands of attendees. This focuses more on presentation, less on interaction.
• Virtual training – presentation or workshopping. These sessions are highly interactive and often allow attendees to collaborate separately from the presenter
• Hybrid – live events being broadcast via the internet. These sessions synthesise elements of the above.
Ten Top Tips For Creating Great Webinars • Design with the attendee in mind. • Remember that you are not in the same room as attendees – give very clear instructions.
• Be visually stimulating – overload with images for the iPad generation.
• Source low cost/free images online: iStockphoto, Shutterstock, morguefile or Wikimedia Commons are good places to start
Or to put it in simpler terms: meet online, train online and/or attend an event online.
Why should NZ businesses consider using Virtual Communications? New Zealand does lag behind the leaders (the United States) and Rebecca believes it’s high time this country caught up. The tools allow businesses to reach out further than ever before. Distance is no longer a tyranny. US, Australian, British and Chinese businesses can easily contact our target market for a very small cost – we can no longer think of our domestic market as solely ours. Conversely, we now have the tools to effectively penetrate their markets. This is massive for exporters. What holds us back? The US perversely gained huge impetus in virtual communications following the 9/11 attacks in 2001. The resultant fear of flying forced businesses to utilise the internet and video conferencing to keep the cogs moving. New Zealand hasn’t had the same
• Pay attention to different learning styles: audible, visual, kinesthetic, analytic and global.
• No bullet points. • A couple of checklists in a 45 minute session are okay – but try a non-lineal approach.
• Don’t stint on the number of slides – lots of visually appealing slides will retain participants’ attention
• Get inspiration from Slideshare.com • Practice, practice, practice. Choreograph and rehearse – kill dead airtime before it kills your presentation.
Virtual Comms Tools • Cisco Webex • GoToWebinar • Infinite Conferencing • Adobe Connect Pro • iLinc
spur. However, the two degrees of separation NZ touts is a fallacy if you consider NZ to be part of a global marketplace.
So Who Can Benefit? If your business is spread out geographically: within a city, country or across time zones. Virtual Training is an effective way for staff members to up-skill plus no one has to carry the travel expense. Company-wide messages can be delivered simultaneously and with a deeper personal touch than an email or link to a video. Sales pitches: exporters in particular can explore markets that have been prohibited by distance and cost in the past. “Virtual communication is a set of strategic tools just waiting to be exploited. They’re not a panacea”, says Rebecca Ganz. She knows these tools bring results to the bottom line based on experience, having used them since the mid 2000s. The savings in time and cost plus the reduction in carbon footprints and the ability to work in scale produce compelling reasons to further explore this technology.
2013 Local Body Elections As the 2013 Local Body Elections begin in earnest over the next few weeks, it’s pertinent to take a brief look at some of the candidates for Albany Ward Councillors. Due to the timing of this issue and the dates of the election, not all nominees are known or contactable. The following are the three that the NHBA do know of.
Wayne is one of two incumbents and has confirmed he will run for Ward councilor again. Key issues are Transport and managing North Harbour’s predicted growth. Transport is key to lifestyle and business across the North Shore and he would like to see more choice and greater efficiency in the way Albany moves around. Albany will also need to ensure its infrastructure, services and recreational facilities keep up with projected growth. He also notes that an increasing immigrant population to the Albany area will need help integrating into NZ life.
Lisa is currently on the Upper Harbour Local board but will also be seeking election as a Ward councilor. For her, the two key issues are transport and funding. Lisa believes the Harbour Crossing is much more urgent and will sooner deliver benefits to the area than the proposed Rail Link. She is also concerned with the funding levels for North Harbour from Auckland City - that current levels of funding do not meet the expected levels of growth projected by Auckland City.
Brent is a newcomer and has been prompted to seek a Ward councilor position due to his concerns about the Super City and the population growth in Albany. “I have a passion to be a strong voice for the community I live in. To bring clear financial accountability to the Auckland Council. To enable our community to continue to develop while preserving our unique way of life.”
The NHBA will post a full list of candidates for both Ward Councillor and Upper Harbour Local Board members on its website. www.nhba.org.nz/site/nhba-category/advocacy-representation.
Disclaimer: the presence or omission of nominees from this issue in no way suggests preference or bias on the part of the NHBA.
Local Body Elections 2013 Key Dates 16 August: Nominations close 20-25 September: Voting forms delivered by post to voters Midday 12 October: Voting closes Get in early. Aim to have your votes in the post by 8 October.
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Welcome to our new Associate members who have joined us since the previous issue of FYI magazine
New Associate Members The Venus Network
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Venus is a community designed to help you achieve profitable, sustainable growth in your business. We set out to build a business network that is different; a supportive, caring environment where you feel inspired to grow, celebrated in your achievements and amongst likeminded women all committed to succeed. We understand and leverage the power of relationship marketing and know it is a crucial contributor to our networks success. With over 30 groups around the country, Auckland and indeed the North Shore is leading the way with 13 groups and growing. Get in touch with to find out how you can be a part of the country’s largest women’s business network and realise the return on investment for yourself, both on a personal and professional level.
Spencer on Byron Hotel-Takapuna, Auckland effortlessly combines luxury accommodation, award winning dining, first class conference space and leisure facilities with unsurpassed panoramic views of Rangitoto Island, Auckland Harbour and the Hauraki Gulf. Located just 500 metres from Takapuna Beach and only 10 minutes from both Auckland CBD and Albany Business Park, we invite you to experience the difference with a diverse range of shopping, dining and family fun activities right on this Auckland hotels’ doorstep. The Spencer on Byron Hotel offers 195 guest rooms with most rooms having stunning views of Auckland’s popular landmarks. Take it all in from your balcony in a Spencer Suite on floors 9 through 19. We also have interconnecting rooms and two bedroom Suites available - perfect for families or couples travelling together. Go ahead, indulge and satisfy your craving for stylish ambience with the restaurant and lounges of The Spencer on Byron Hotel. Open for Breakfast, Lunch and Dinner, allow us to transform your meal into an elegant and memorable dining experience. Our Ballroom located on the first floor is a flexible and adaptable conference space able to take you from a serious plenary session in the morning to those breakout sessions in the afternoon, finishing with a gala dinner in the evening.
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Westfield Albany is a shopping centre with an extensive retail, lifestyle, and entertainment offer housing four major retailers: one of the country’s largest Farmers, a Kmart, New World supermarket and a 10 screen EVENT Cinema complex. The Centre has close integration with the facilities available in the area including North Harbour Stadium, Massey University and Albany Village and sits adjacent to the Albany Lakes . This has provided a great backdrop for Westfield Albany to grow and develop a strong relationship with the community through collaborative events such as The Albany Lake Summer Series, Family Day with the NZ Emergency Services, Fireworks displays and fundraisers as well as providing entertainment and dining support to events like Rugby World Cup at North Harbour Stadium. Westfield Albany is a new generation shopping centre and brings the very best retail, entertainment and lifestyle experiences to its shoppers and the wider community as well as providing on-going employment opportunities. www.westfield.com 09 925 9201
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Find out more information Find out the benefits of becoming an associate member by talking to Janine Brinsdon on 09 968 2222, or emailing firstname.lastname@example.org
Following the successful NHBID Expansion Ballot, these companies who had just become Associate members are now Full BID members.
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NHBA membership has two levels. Full membership is available only to those business or commercial property owners located within the NHBID area. Associate membership is available to those outside of the NHBID area. Both levels provide you with the opportunity to benefit from these two programmes.
Meet other local business owners, managers and leaders through our Business Breakfast, Business Luncheons and Training Seminars. These are published on www.nhba.org.nz/events so please keep up to date.
This is a free marketing portal for all members - to enable you to market your products and services to over 2000 local businesses. A free business directory listing is available to all members. The promotional voucher option is included free with your listing. Shop, Work and Play local. Any questions regarding any of these services, please contact NHBA.
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Sometimes in business it can feel like you need to do everything on your own. Wouldn’t it be great if someone offered a helping hand?
Telecom Business Hubs offer products and services tailored to your business. Simply dial 0800 BUSINESS (287 463) or book a visit from this Hub to arrange your 30-minute business tech check.
We are part of ManpowerGroup, the world leader in innovative workforce solutions, which creates and delivers high-impact solutions that enable clients to achieve their business goals and enhance their competitiveness. With 6 branches across the country, Manpower has provided organisations in New Zealand with a continuum of staffing solutions from the incidental to the strategic for 16 years, working with businesses to help them win. In the Human Age, where talent has replaced access to capital as the key competitive differentiator, Manpower New Zealand leverages its trusted brand to develop a deep talent pool, providing clients with access to the people they need, fast. Manpower New Zealand creates Linda O'Sulivan powerful connections between organisations and the talent they need to enhance their competitiveness and unleash their workforce potential. By creating these powerful connections, we help everybody achieve more than they imagined, and power the world of work.
Telecom Business Hub North Shore Unit 1a, 62-64 Paul Matthews Drive Rosedale, Auckland 0800 482 746
To learn how Manpower can assist your business, contact: Linda O’Sullivan 09 4141 440. Building E, Tawa Drive. North Shore City.
What Do Business Hubs do? The Telecom Business Hub localised service is created just for you. Our job is to understand your business needs to tailor the right communication tools. What our Business Hubs can do for you:
• One point of contact for all your business communication needs
• One-to-one conversations at your premises, at a time that’s convenient to you
• A dedicated business communications expert, as well as team of people at your local Telecom Business Hub to support your business
• Give advice to ensure you get the right broadband, landline, mobile and web solution for your business
• Regular business telecommunication tech checks to make sure you are always on the right plan
24 AUGUST 2013 FYI WWW.NHBA.ORG.NZ
FYI August 2013