Installation Guide
Hard Set Adhesive Fixed Method:
• This range is suited to a direct stick/glue down application over a sound substrate.
• Vinyl Plank Flooring should only be installed by a licensed professional installer.
• The installer must have a thorough understanding of the installation process and materials to be used.
• The owner must be satisfied with the ability of the installer.
• Site inspection must be performed prior to installation.
• The owner or installer must be satisfied that site conditions are appropriate for the installation of this product.
Adhesive: (Hard Set Adhesive Fixed Method)
• It is the responsibility of the owner / installer to select the appropriate glue to be used for installation.
• Read carefully the adhesive manufacturers instructions and make sure it is suitable to be used.
• If you are satisfied with the glue chosen, follow the instructions carefully.
Site conditions must be considered when choosing the appropriate glue and installation method.
Vinyl Plank Flooring Can Be Used In:
• Residential & light traffic commercial indoor use only.
• Vinyl Plank Flooring can be installed where there is underfloor heating. Underfloor heating should be switched off for 48 hours before, and should not be switched back on until 48 hours after installation. It is recommended that the heating is slowly re-applied to return it to the required operating temperature. This warranty will not cover any issues caused by underfloor heating.
• This product is not recommended to be used in wet areas such as laundries, bathrooms, toilets or a shower recess. This product can be used in kitchens and living areas.
Floor Preparation:
• Suitability of sub-floors and site conditions must be assessed prior to beginning an installation to ensure that they are in accordance with national standards. Please follow the guidelines set out in Australian Building Regulations, AS 1884-2021
Pre-installation of Vinyl Plank Flooring:
• Vinyl Plank Flooring is manufactured to a high standard in terms of quality, stability and accuracy.
• It is the responsibility of the owner / installer to examine each plank carefully to make sure there are no visible defects in the planks.
• Defective product should be removed and not installed. Notify the seller of any defective product immediately.
• Some planks with small damage may be used in ‘off-cut positions’ where full planks are not required.
• Once the product has been installed it is deemed that the product has been accepted by the owner / installer.
Handy tips to assist installation:
Storage:
• Delivery of boxes should be made 24 to 48 hours prior to installation.
• Boxes should be stored in a cool dry location (approximately 18-27° degrees celsius).
• Boxes should be stored on a flat surface.
• Do not stack boxes too high.
• Do not store or sit boxes vertically (up against a wall or similar).
Acclimation:
• Boxes should be removed from pallets, opened and separated from one another as part of the acclimatisation process. Product adhesive and sub-floor must be allowed to stabilise to a constant temperature between 18°C-27°C for a period of at least 24 hours before, during and after installation.
• Vinyl planks will / try to expand and shrink with changing climate conditions. Expansion and or shrinkage of the planks is not considered a defect. The amount of expansion or shrinkage of the planks is a result of conditions. There is no minimum or maximum expansion or shrinkage.
Substrate:
• Vinyl Plank Flooring can be installed over concrete, plywood, hardboard, masonite, cement sheeting, tiles, stone, terrazzo or cork.
• Chipboard, particle board (such as yellow tongue) is not a suitable underlayment.
• Make sure the substrate is dry, flat (3mm over 3m is recommended), free of any contaminates, free of any other obstacles. Sub-floors must be thoroughly mechanically cleaned of all paint, curing agents, grease, wax and any other foreign matter. The use of solvents to remove surface contaminants is not permitted.
• Make sure that the substrate is solid and secure.
Luxury Vinyl Plank Flooring Installation Guide
Handy tips to assist installation:
• Make sure you select the appropriate glue for installation on the substrate.
• Most solid sub-floors will require an application of a levelling compound to provide a hard, smooth and level surface to which adhesive and planks can be applied.
Concrete:
• Make sure the concrete substrate is dry (<2.5% moisture content is recommended).
• Make sure the concrete substrate is flat (3mm over 3m is recommended). A levelling compound can be applied.
• Make sure you apply an appropriate moisture sealer.
• Make sure your moisture sealer and glue are compatible for use together.
• Expansion joints are incorporated into concrete floor slabs in order to permit movement without causing cracks to form. These joints should not be filled with smoothing compound or overlaid with floor coverings. In all cases they should be mirrored through to the surface.
Tiles:
• Make sure the tiles are secure.
• Grout lines should / must be filled with suitable filler. It is the responsibility of the owner / installer to make sure the substrate and glue used are suitable for the installation of this product.
Timber:
• Timber floorboards, plywood, hardboard overlays.
• The timber substrate must be dry (<14% moisture content is recommended).
• Levelling may be required. If necessary, floorboards should be planed or use appropriate levelling compound.
• Make sure you use the appropriate glue.
• Do not adhere directly to chipboard or particleboard sub-floors, whether they are free floating or fixed. Floors should always be overlaid with plywood or hardboard (5.5mm minimum) prior to installation
Glue:
• Use a good quality permanent hard set glue. Use a glue with moisture resistant barrier.
• Only spread sufficient adhesive that can be covered within the recommended working time. Flooring should be rolled with a 45kg (100lbs) roller after laying and before the adhesive sets – timing will depend on site conditions and adhesive selection.
• Varied climate conditions on site may / will cause the planks to expand or shrink, therefore a good quality glue and installation process is essential.
Starting:
• Make sure the planks are installed in a straight line. Do not use a wall as a guide as it may not be straight.
• Make sure you measure the room and cut the planks to the lengths that best suit the room size. Try not to leave very small planks at ends of rooms.
• Plan the installation and layout of planks.
• Install the planks in brick style pattern (staggered joints)
• Staggered joints should be approximately 300mm apart for best visual effect.
Tools:
• 2-3m straight edge, chalk line, string line, commercial grade cutting knife, square, tape measure, hand roller, double sided tape.
Tips:
• Use a good quality knife with solid blade. Cut away from yourself. Mark the face of the plank. Cut / score the face of the plank.
• Use personal protective equipment (ears, nose, mouth and eyes) as needed. Use knee protection.
• Ensure the site is suitably ventilated.
• Ensure there is adequate light to perform the installation.
It is the responsibility of the owner / installer to ensure that all site safety rules are followed when performing the installation.
It is the responsibility of the owner / installer to perform the installation in a safe manner to minimise any possibility of injury.
The above information is a guide. It is not to be used as the only instruction or source of information.
It is the responsibility of the owner to make sure the flooring is suitable for the site conditions.
It is the responsibility of the owner to make sure the installer has the appropriate qualifications, experience tools and equipment to perform the installation.
If you are not sure what you are doing is correct then stop and get assistance.
Luxury Vinyl Plank Flooring Installation Guide
Care and Maintenance Guide
This document should be read in conjunction with our warranty document and our installation guide.
Our warranty requires that proper cleaning and maintenance procedures be carried out during the lifetime of the product. Improper or inadequate cleaning and maintenance procedure will void related parts of the product warranty.
The product warranty will become void if there are any visible signs of product abuse.
Please read this document carefully. Please make sure you understand the recommended procedures outlined in this document. If you do not understand any part of this document please ask for help from your seller or a suitably qualified and experienced installer.
Please use this guide to help keep your floor looking great for many years.
General site maintenance:
• Limit the exposure to harmful UV light. Use blinds, window dressing, window tint or other to minimise the harmful effect of prolonged UV light on your floor.
• Limit the exposure to excessive heat. Use air conditioners and or humidifiers to minimise the harmful effect of prolonged excessive heat on your floor.
• Keep room temperature range at 18 degrees Celsius – 27 degrees Celsius.
• Keep room humidity at an approximate range of 35%50%.
• Keep spare planks (if possible) to replace damaged flooring
Cleaning:
• Always keep the floor as clean as possible.
• Remove spill immediately with an absorbent cloth or similar.
• Remove surface dirt and dust regularly using a vacuum cleaner with soft bristle head or sweep with a soft bristle room.
• We recommend the use of a moist mop (or static mop).
• Do not use an overly wet mop.
• Do not use a steam mop.
• Use low alkaline cleaners. We recommend suitable BONA floor care products.
• Do not use ammonia or bleach.
• Do not use any product that may scratch the surface (steel wool or other).
• Do not use product that may dull the surface of the flooring.
• Scuff marks and stubborn stains may be removed by lightly rubbing with a cloth.
• Harsh fluids can also stain your flooring; products such as (but not limited to) dry cleaning fluids, lacquer, paint, nail polish, wood stains, varnish.
Cleaning:
• Clean frequently.
• Do not slide furniture or equipment on the floor.
• Use safe lifting methods to move furniture.
• Provide floor protectors under all furniture or equipment legs.
• Provide floor protectors under chair castors and products with rubber feet.
• Make sure the floor protectors are big enough to provide adequate protection to the floor.
• Replace the floor protectors periodically and make sure they are free of dirt or grit.
• Do not use wax or polish on the flooring.
• Avoid pet paws causing damage to the flooring. Keep pets’ claws suitably trimmed.
• Debris stuck to the bottom of shoes can scratch the flooring.
• Avoid damage caused by high heel shoes and work boots.
• Rugs or mats may cause the floor to appear different due to limitation of UV exposure and room conditions.
• Rugs or mats on the floor may scratch the surface or leave colour stains.
• Use mats or rugs in high traffic areas to minimise the wear on the floor. Do not use mats with a latex or rubber backing since these backings can cause permanent discoloration.
• Use mats at entry points and encourage people to clean or remove their shoes before entry.
Disclaimer:
This document (care and maintenance guide) is general in nature. We have used all reasonable endeavours to provide you guidance to maintain your flooring. We will not accept responsibility for any inaccuracies in the information provided in this document. We will not accept responsibility for any omissions in the information provided in this document. We will not accept responsibility for any misunderstanding of information provided in this document. We will not accept responsibility for any information or assurances given by the seller or installer.
Luxury Vinyl Plank Flooring Installation Guide
IMPORTANT
Before you open any boxes:
• Make sure you have received the product you ordered.
• Make sure the colour is correct.
• Do not open boxes if you are not sure if you have received the product you have ordered.
Visible damage:
• Take pictures of any damaged boxes / product.
• Take note of delivery date and time.
• Take note of product condition at time of delivery.
• Do not open boxes with visible damage.
• Report (in writing) any visible damage to the seller immediately.
Storing boxes:
• Boxes must be stored on a flat, level and smooth surface.
• Boxes must be stored in a dry location.
• Boxes must be stored in a consistent temperature between 18 degrees Celsius and 27 degrees Celsius.
• Boxes must not be stored in direct sunlight.
Important and helpful information:
• Please read our helpful installation guide.
• Additional documents (warranty, maintenance and cleaning guide and relevant testing) are available upon request from the seller.
We recommend:
• We recommend that the person performing the installation has suitable qualifications and relevant experience to install this flooring.
• If you are not 100% sure or if you are not suitably qualified or if you don’t have the relevant experience then please don’t do the installation
