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Beaumont Tiles Guarantee

Beaumont Tiles 225 Marion Road Marleston Marleston SA 5033 t 08 8292 4444 e

At Beaumont Tiles, we take our tiles very seriously. We endeavour to source the best quality and design tiles available from around the world, allowing us to confidently guarantee the quality of our tiles. All first grade tiles from Beaumont Tiles are guaranteed for 10 years. Beaumont Tiles will repair or resupply any first grade tiles supplied by them which are defective or which wear excessively within 10 years of installation. This guarantee does not extend to natural stone products or second grade tiles. Our displays, literature, data and information sheets will identify each of our tiles as suitable for wall or floor applications. All our floor tiles are tested prior to release into the Australian market. We then identify all tiles with a recognised ‘wear rating’ and if applicable, a tested ‘slip rating.’ These ratings are based on Australian Standards and guidelines. We provide clear advice regarding suitability of any tile for the purpose explained. It must be understood that not all tiles are manufactured, or suitable to be installed in all applications.

Important Notice Any claims for tiles that have obvious defects or blemishes, or that are not supplied as the selected shade or colour, must be made before the tiles are laid. It must be understood that tiles are a natural product, and that variations in size, shade, colour, and texture are an inherent characteristic of tiles. Therefore if the purchaser of tiles is not satisfied with either the colour, size, shade, or texture; or if there is concern that the surface may be blemished in some way, it must be reported before the tiles are laid. Once the tiles are laid, concerns or claims regarding these issues will not be entertained. Some tiles are covered in a wax protective layer when supplied and a sample of these should be cleaned prior to the tiles being laid to check that the correct shade and texture has been supplied and that the tiles are free from any defects or blemishes.

Beaumont Tiles is a division of RJ Beaumont & Co Pty Ltd. ACN 007 703 997 p.1

Claims To report a fault and make a claim: If the issue is regarding the colour, size, shade, texture, or blemish in some way, you should contact the sales team in the store the tiles were purchased from immediately (before laying/installation). If your question cannot be satisfactorily answered by the sales person in the store, they can arrange a claim form and help you complete it. The sales person will also send that form to our Customer Service Manager or you can send it directly to:

Customer Service Manager Beaumont Tiles Australia Pty Ltd ABN 84 106 666 602 225 Marion Road Marleston SA 5033 Ph 08 8292 4444 Email

If you choose to do this yourself then the cost of completing and sending the form is at your expense.

Our Action Once received, the claim will be assessed by our Customer Service Manager, or his nominated representative and we will then advise you of any action.

Conditions Users are expected to take reasonable care of tiles by installing suitable gliders on furniture, using mats at entries, and avoiding abrasive or corrosive cleaners. Tiles should only be used in accordance with manufacturers’ recommendations. This guarantee does not extend to defects or excessive wearing caused by abuse, misuse, or faulty installation.

Beaumont Tiles is a division of RJ Beaumont & Co Pty Ltd. ACN 007 703 997 p.2


Other Products Bathroomware, tapware, tools, adhesives, grouts, natural stone and other products distributed by Beaumont Tiles are covered by various manufacturers’ guarantees. If there is any doubt or concern regarding quality, performance, durability, or other warranty issue, Beaumont Tiles will gladly assist as an advocate for the purchaser.

Legally Speaking Any benefits listed or implied in this Guarantee are in addition to any consumer rights or remedies that apply under relevant State or Federal Laws. If you are a ‘consumer’ as defined in and for the purposes of the Australian Consumer Law and you have purchased tiles for personal, domestic or household use, then the following paragraph is relevant to you (but is probably not applicable to our many trade customers). Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Beaumont Tiles is a division of RJ Beaumont & Co Pty Ltd. ACN 007 703 997 p.3

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