Photography by Sungyoon Lim, CC ’24

Photography by Sungyoon Lim

City Diptych

New York City, Summer 2022

New York Botanical Garden

Enid A. Haupt Conservatory, Summer 2022

Abstract

When the COVID-19 pandemic shuttered the doors of restaurants in New York City, demand for delivery services like Uber Eats, GrubHub, and Postmates went through the roof. Thousands of people started to cycle for these companies, but despite large strides in the construction of cycling infrastructure in the past decade, riding a bike is still relatively dangerous in New York City because of car crashes that can severely injure or kill cyclists. This study combines an interview-based approach to determining how bike infrastructure impacts the safety and wellbeing of deliveristas with a quantitative observation of streets in Upper Manhattan to assess who uses cycling infrastructure. Data collected from interviews revealed that 75 percent of a sample of 61 deliveristas had been hit by a car or a car door while working, indicating that cycling infrastructure often fails to protect the cyclist. With 97 percent of interviewees being immigrants and people of color, the racialized element of the problem of traffic violence cannot be understated, and in turn should be considered a matter of environmental racism. While the majority of interviewees indicated they feel safer riding in a bike lane compared to car lanes, a number of interviewees reported feeling the opposite and identified problems with the design of bike lanes. Bike counts on avenues in Upper Manhattan revealed that some avenues without bike lanes have similar numbers of cyclists compared to avenues with bike lanes, suggesting the need for more and better bike infrastructure.

Introduction

At the onset of the COVID-19 pandemic in 2020, restaurants in New York were forced to shutter their doors, crippling the industry and rendering thousands unemployed. With dining rooms closed, food delivery services, while already around, gained greater popularity in the city, and a large—though unknown—number of New Yorkers ditched low-paying jobs in restaurants and delis and started making food deliveries on apps like Uber Eats, Postmates, and GrubHub. Known colloquially as deliveristas, a term that combines the English word “delivery” and the Spanish suffix “ista,” an estimated 65,000-80,000 traverse the city on bikes and e-bikes, quickly transporting meals through rain or shine and heat or cold (Figueroa 2021, 17). In July 2021, deliveristas were honored at the Canyon of Heroes parade, which gave thanks to the city’s essential workers for putting their own safety at risk throughout the pandemic. Despite their importance to the city, deliveristas have endured numerous

inequities. Before the passage of protective laws in October 2021, restaurants refused to let deliveristas use their restrooms, delivery apps prevented workers from setting maximum travel distances, and delivery apps were not required to disclose their gratuity policies (Local Law 2298-2021, Local Law 2289-2021, and Local Law 1846-2021). On April 22, 2022, the NYC Department of Consumer and Worker Protection implemented regulations onto food delivery apps, requiring them to allow deliveristas to set distance limits, pay deliveristas at least once a week, provide a free insulated bag after six deliveries, and disclose the route, pay, and gratuities for an order prior to accepting it (Local Law 118-2021, Local Law 1162021, Local Law 115-2021, Local Law 114-2021, Local Law 113-2021). Recently, robberies against deliveristas have been common, with thieves eager to steal e-bikes that cost upward of $2,000 and are difficult to track by police (Dzieza 2021). As cyclists, deliveristas also occupy a vulnerable position on New York City’s streets. While there have been large strides in developing New York City’s bike network in the last decade, riding a bike in the city is still dangerous, and even deadly (Sadik-Khan and Solomonow 2017). In 2020, 5,175 car-bike crashes resulting in injuries were reported, with 24 fatalities (NYC DOT 2020). Cycling injuries are likely to be significantly undercounted due to a lack of reporting, as indicated by interview results from the sample of 61 deliveristas. The term environmental racism refers to an environmental policy, practice, or directive that disadvantages individuals, groups, or communities based on race or ethnicity (Bullard 1999, 5). While usually the term is used to describe contaminated land, proximity to toxic industry, or the repeated occurrence of natural disasters, this researcher argues that the term can be extended to traffic safety issues in the built environment, and in this case, the lack of safe, quality bike lanes to protect cyclists from vehicles. This is a sharp departure from recent discourse that has accused bike lanes as being tools of gentrification that cater to wealthy, white riders, rather than safety infrastructure that benefits workers in some of the city’s most precarious occupations (Stein 2011, 34). A history of working cyclists and cycling infrastructure in New York City According to urban historian Evan Friss, cycling has risen and fallen in popularity and been subject to multiple bans and restrictions since bicycles first arrived in New York City in 1819 (Friss 2021). Initially an expensive hobby for New York’s white elites, bike prices began to drop by the 1890s when they hit the second hand market, opening the activity to a more diverse crowd, including immigrants and Black people. With a new contraption on the streets,

New Yorkers began to ask questions about where bikes should be allowed. City officials answered these questions by placing multiple restrictions on cyclists, regulating the time of day they could ride, banning them from parks, and requiring them to carry a lantern at night. Since cobblestone streets made it difficult to ride, cyclists began advocating for bike infrastructure, and in 1894, the City built an 18-foot-wide bike path on Ocean Parkway in Brooklyn, without controversy (Friss 2021, 48). The City also laid narrow strips of asphalt to reduce costs of paving entire streets, but they were often blocked by carts and cars, similar to modern day issues with painted bike lanes. In the early 20th century, Robert Moses, the city’s parks commissioner who had been rumored to never have ridden a bicycle, took the position that bikes were strictly for recreation and that streets were for cars only, so bike lanes were built only in and around parks (Friss 2021, 77). Little data about cycling was collected during Moses’s time, except for a record of crashes resulting from “careless bicycle riding” with no line item for car-bike crashes (Friss 2021, 88). This follows a similar sentiment seen in New York today, where cyclists are often blamed for being hit or causing crashes, even though it is the driver who hit them. By the 1970s, no permanent significant bike infrastructure had been added to the city’s streets, but the demand for bike messenger services grew quickly. While commercial cyclists had been around before the 1970s and 80s—in the 19th century, boys cycled to deliver telegrams, and during World War II, nurses made house calls on bikes—bike messengers had especially intense jobs, being tasked with delivering documents quickly for offices across the city. They were primarily men of color—only about three to four percent of bike messengers were women—made up of struggling artists, immigrants, and people craving excitement and freedom from bosses (Friss 2021, 125). Bike messengers were paid about five dollars per delivery, and made up to $100 on a good day. They were not provided with insurance or paid leave, despite the high injury rates. Messengers did not fit into the predominantly white “cycling community,” which was primarily made up of recreational riders, eco-conscious “yippies,” and young urban professionals known as “yuppies” (Friss 2021, 129).

Even though other cyclists violated traffic rules, messengers were targeted by multiple pieces of legislation. In 1984, after a councilwoman was almost hit by a messenger, she proposed and implemented legislation requiring all messengers to carry identification cards and wear identification tags on their bikes so they could be ticketed (Friss 2021, 131). In

1986, after a 17-year-old messenger hit and killed a pedestrian, NYPD put together a report detailing how cycling was a danger to society, even though bicycle-vehicle crashes killed 24 people—all cyclists—the year before, while bicycle-pedestrian crashes killed two (Friss 2021, 133). New Yorkers were more likely to be killed by a falling air conditioner than a cyclist, but even so, this report resulted in the Midtown Bike Ban of 1987, which explicitly banned bike messengers from 5th Avenue, Madison Avenue, and Park Avenue in Midtown. Soon after the law was passed, bike advocates sued the city and won, tabling the ban (Friss 2021, 142). In a shift of the city’s transportation policy during the Bloomberg administration, Janette Sadik-Khan transformed New York City’s streets into safer places for biking using only paint and good design (Friss 2021, 150). After visiting Denmark, Sadik-Khan imported the design of parking-protected bike lanes, where parked cars would act as a buffer between speeding traffic and cyclists. Due to low infrastructure costs, she worked quickly and added about 56 miles of new bike lanes each year, causing serious injuries on bikes to fall by 73 percent during Bloomberg’s three terms (Friss 2021, 178). Though the internet eliminated the need for bike messengers, delivery cycling grew in the 2010s with the rise of delivery apps like Uber Eats and Postmates. Delivery cyclists started to use pedal-assist and throttle-based e-bikes, which add a boost of power while pedaling and allow a cyclist to use a throttle without pedaling, making it significantly easier to ride long distances and up hills. After public backlash to delivery cyclists, the deBlasio administration banned e-bikes in 2017, but quickly relaxed the ban in 2018 to allow pedal assist bikes—though not throttle powered bikes—again targeting commercial cyclists. After the start of the COVID pandemic in April 2020, the de Blasio administration announced that throttle-based bikes would be temporarily decriminalized in recognition that deliveristas were essential, frontline workers (Offenhartz et al. 2020). They were fully legalized in November of that year (NYC DOT 2020). Overview of bike infrastructure in UWS and UES On the Upper West Side, Amsterdam Avenue and Columbus Avenue are both oneway streets with parking-protected bike lanes, Amsterdam going uptown and Columbus going downtown. Central Park West has car traffic that goes both uptown and downtown, with a buffered bike lane that goes uptown. West End Avenue lacks a formal bike lane, but has about a four-foot buffer between parked cars and car traffic. The Upper West Side lacks bike

lanes on Riverside Drive, West End Avenue, and Broadway. There are East-West painted bike lanes on 110th Street, 106th Street, 91st Street, 90th Street, 78th Street, and 77th Street. On the Upper East Side, 1st Avenue and 2nd Avenue are both one-way streets with parking-protected bike lanes that go uptown and downtown respectively. The Upper East Side lacks bike lanes on the majority of its avenues, including 5th, Madison, Park, Lexington, 3rd, and York. There are East-West painted bike lanes on 110th Street, 106th Street, 91st Street, 90th Street, 78th Street, 77th Street, 71st Street, and 70th Street. While the addition of parking-protected bike lanes to avenues in the Upper West Side and Upper East Side significantly improved safety, their designs and inexpensive installation techniques produce significant problems. New York’s parking protected bike lanes were famously cost-effective, since they only used paint and a reconfiguration of parking to create significant amounts of new infrastructure (Sadik-Khan and Solomonow 2017, 168). But because of this inexpensive construction technique, stretches of these cycling paths are littered with manholes and potholes, making riding bumpy and potentially hazardous. Despite being buffered by parked cars, automobiles and delivery trucks sometimes park in the cycling lane, blocking bike traffic and forcing cyclists to dart into the street. Painted bike lanes without a buffer of car parking are especially vulnerable to becoming parking spaces. Police officers are frequent culprits, and despite being a safety hazard, police say they reserve the right to park their vehicles in bike lanes (personal communication 2021). NYPD also rarely tickets or tows others who park in bike lanes, refusing to enforce traffic laws (Coburn et al, 2021). The expansion of restaurants into the street due during the pandemic created a new conflict between pedestrians and cyclists. On Amsterdam and Columbus Avenues restaurant sheds overtook parking spaces, building to the borders of car lanes and bike lanes and often taking away the car door buffer on bike lanes. This constricts portions of the bike lanes, but also introduces new pedestrian-cyclist conflicts, since waiters and restaurant-goers frequently pass through the bike lane to get to the shed. Some restaurants have responded to this problem by putting cones in the bike lane, further constricting it, and signs that urge cyclists to slow down in both English and Spanish. Some pedestrians, not realizing that bike traffic travels through the lanes, step into the lane while waiting to cross the street or to take phone calls. While a significant amount of bike infrastructure has been added to the Upper West Side and Upper East Side in the past decade, the bike lanes are imperfect and do not

completely protect cyclists from car traffic. The expansion of restaurant sheds onto streets have in some places narrowed bike lanes and created new potentials for cyclist-pedestrian conflicts. Research question While past studies have focused on various social and economic inequities that deliveristas face, little emphasis has been placed on how deliveristas utilize bike infrastructure and experience riding a bike through the city (Figueroa et al 2021; Lee and Saegert 2018). NYC DOT also lacks data about bike-car crashes for working cyclists, making the rate of crashes for deliveristas unknown. In recognition of the safety risks associated with riding a bike in the city, this study seeks to understand the unique interactions deliveristas have with New York City’s built environment and its cycling infrastructure. NYC DOT conducts twelve-hour yearly bike counts on avenues in the Upper West Side and Upper East Side at 86th Street, but their counts do not differentiate between working cyclists (deliveristas) and other types of cyclists (NYC DOT 2021). Additionally, the DOT’s bike counts do not indicate if a cyclist was riding in a bike or car lane or if they were going the right or wrong way. Without this data, it is impossible to determine who bike lanes serve. For this reason, this study seeks to conduct bike counts that record if the cyclist is a deliverista or other cyclist, if they ride in the bike lane or in a car lane, and if the cyclist is going the right way or wrong way on the street. To answer these research questions, this research will be divided into two parts: interviews with deliveristas and bike counts. See figure 2.

Part One: Interviews

Method To answer the question of how bike infrastructure impacts the safety and wellbeing of deliveristas, a qualitative, interview-based approach was necessary to reflect the range and diversity of lived experiences. A quantitative, survey-based method would have limited the findings of this study by oversimplifying interviewees’s thoughts, feelings, and experiences. The interviews for this research were conducted on the street in the Manhattan neighborhoods of the Upper West Side and Upper East Side. This study focuses on these neighborhoods because as a student at Columbia University, I have noticed the large numbers of deliveristas working in the area. Conversations with deliveristas on the Upper West Side led me to expand the scope of this research to include the Upper East Side, since

multiple deliveristas told me there are lots of orders there, but the lack of bike infrastructure makes it more difficult to safely ride in the area. On certain days between June 14 and July 27 and the times of 1 p.m. to 8:30 p.m., I walked up and down avenues in the Upper West Side and Upper East Side and visually identified deliveristas who were either on taking a break on a side street or waiting in front of restaurants to pick up orders. I approached them and asked, “Do you speak English?” If they said only a little, hesitated, or no, I would ask in Spanish, “Hablas Español?” and then introduce myself in Spanish. If the deliverista spoke neither Spanish nor English, I would apologize and walk away. Forty-three out of the 61 interviews were conducted in Spanish, and the rest were conducted in English. I am not a native Spanish speaker—I started teaching myself when I was 12 years old—but I am able to communicate effectively to where I can verbalize my questions and understand everything spoken to me. My Spanish is by no means perfect, and I frequently make grammatical errors, but this did not hinder my interviews with deliveristas. I never felt the sense that the deliveristas I spoke with were unsure if I understood them, and occasionally, my errors would lighten the mood and make the interviewees more comfortable. During one interview, when asking if the interviewee fell when he was hit by a car, I asked “te callaste?” instead of “te calliste?” which translates to “did you shut up?” He laughed, and then I realized my mistake. A significant limitation of this research is that I was only able to interview English and Spanish speakers, leaving out large populations of deliveristas who come from Frenchspeaking countries in West Africa and a smaller population from Asian countries. While there are no statistics on what countries deliveristas come from, research by CUNY Queens Professor Do Lee focuses on the experiences of Chinese deliveristas, indicating there are large populations of Asian deliveristas working in the city, in addition to Central Americans and West Africans (Lee and Saegert 2018). I approached 88 deliveristas in total and interviewed 61 of them. Twelve deliveristas I approached whom I did not interview did not speak English or Spanish, and 15 were either busy working or did not want to participate. I decided to take notes on my iPhone instead of asking if I could record the conversation, since I presumed that pulling out a recorder would make some people feel uncomfortable. Choosing to do this limited the number of direct quotes I could collect, but I was still able to document the conversations. I sought to establish an open environment

where deliveristas felt safe to share personal details of their lives with me while being aware of my class and racial presentation. For privacy reasons, I assigned pseudonyms to the participants. Many deliveristas have undocumented immigration statuses, and while the risk of retaliation by immigration authorities from this research is low, assigning pseudonyms protects their identities. Analysis of Interviews Demographics Out of the 61 deliveristas interviewed, 51 disclosed their country of origin. Ninety-six percent of the interviewees were from countries other than the United States. Ten countries from three continents were represented, including Bangladesh, Burkina Faso, Côte de Ivoire, El Salvador, Guatemala, Italy, Jamaica, Mexico, Senegal, and the United States. The largest group was Mexican, making up 23 of the participants, with 15 hailing from the state of Guerrero in Southwest Mexico, which has experienced significant violence and economic instability since the rise of the cartel Los Zetas in the 2000s (Woodrow Wilson International Center 2015). The next largest group of deliveristas interviewed was Guatemalan, making up 13 of the participants, followed by three Bangladeshis, and three Americans. Of the three Americans, all were from New York City. One was Black, one’s mother immigrated from Mexico, and the other did not disclose their ethnic background. As previously mentioned, this study is limited in its scope because interviews were only conducted in English and Spanish, leaving out large groups of French-speaking deliveristas from West Africa and others from Asian countries. None of the 61 of the deliveristas interviewed were white. Of the 61 deliveristas interviewed, 40 disclosed their ages, which ranged from 17 years old to 59 years old. The median age of the participants was 26.5 years old. Fifty-nine of the 61 deliveristas interviewed were men, and two were women. While looking for deliveristas to interview and counting cyclists on streets, I saw three women making deliveries, two of whom I interviewed. Women are an underrepresented group of cyclists in the United States, making up about 30 percent of all riders, one of the worst gender disparities in the world, according to transportation researcher Ralph Buehler (Buehler 2021, 197). It is not clear why the gender gap among working cyclists is so pronounced, but it is likely that a combination of harassment, violent thefts, and traffic violence deter women from becoming deliveristas. One woman deliverista who I interviewed said she had been followed for blocks and had to call her boyfriend, also a deliverista, to diffuse the situation.

Exodus from the kitchens For many immigrants in New York, and especially undocumented immigrants, delivering food is far more attractive than other job options. Due to language barriers and lack of documentation, many immigrants are forced to take jobs in kitchens or delis, where they work long, stressful hours over hot grills, sometimes illegally being paid less than minimum wage. “They abuse you in restaurants,” Mario Hernandez, a 35-year-old from Mexico, said. “They want you to do the work of three or four people.” Moustapha Abdou, a deliverista from Senegal, remarked, “It’s not good working in restaurants. They don’t pay you anything.” Though research has shown that deliveristas make less than New York minimum wage at roughly $12.21 per hour, including tips, interviewees told me they make significantly more delivering than in restaurants (Figueroa et al, 2021, 7). In addition to better pay, interviewees told me they started working as deliveristas for a number of reasons, including the freedom from reporting to a boss, the ability to take breaks whenever they want, the ability to choose when to take days off, the ease of making deliveries compared to kitchen work, and the excitement of exploring the city. For many, making deliveries provided a new sense of freedom. Despite the risks of traffic violence and robberies that come with working as a deliverista, for many immigrants, this job is the best option. “The cars kill people, but we have to keep going because this is the only job we have,” Israel Rojas, a 39-year-old from Guatemala, said. “We can’t work other jobs.” In March 2020, the COVID-19 pandemic forced thousands of businesses to close their doors in New York, creating an exodus of immigrants from grueling jobs in restaurants. Many of them turned to delivery work, which provided—and continues to provide—stable work throughout the pandemic. Eleven interviewees in this study said they started making deliveries because they were laid off or their hours were reduced during the pandemic. Traffic violence Forty-five out of 61 deliveristas—or 75 percent of the sample—reported that they had been hit by a car or a car door while making deliveries. In comparison, a recent report by the Workers Justice Project found that 49 percent of their survey respondents had been hit by a car or a car door (Figueroa et al, 2021, 8). This study found that 23 out of 61 participants said they had been hit by a car. Of the 23 participants who had been hit, 19 indicated if they went to the hospital or not after the incident. Eleven of these 19 said they went to the hospital afterwards, due to substantial injuries from being hit. The rest either determined their injuries

were not serious enough to go to the hospital or were not injured during the crash (sometimes drivers bump the back tire of bikes, for instance). Of the 23 participants who said they were hit by a car, 18 disclosed whether or not they reported being hit to the police. Only six out of the 18 reported being hit to the police. Thirty out of 51 participants—59 percent—said they had been doored while working, which occurs when a driver or passenger opens their door without looking for cyclists, causing the biker to run into the door. While these crashes are often less severe than being hit by a car, they can still result in fatalities. Recently in February 2022, someone riding a bike died after being hit by a car door on the Upper West Side (Kuntzman et al. 2022). Of these 30 participants, 22 indicated if they went to the hospital or not. Seven of these 22 went to the hospital afterwards. The rest determined their injuries were not serious enough to go to the hospital. Of the 30 participants who said they were doored, 17 disclosed whether or not they reported being hit to the police. Three out of 17 participants—who all went to the hospital as a result of their injuries—reported the incidents to the police. The frequency of traffic violence against deliveristas has lasting impacts—both physical and mental—on deliveristas and their families. Gonzalo Juarez, a 39-year-old from Mexico, said after a car hit him while he was working, he’s now afraid to ride. A taxi driver hit Alfredo Jonathan, a 26-year-old from Italy, while making a turn, putting him in the hospital for two weeks, forcing him to ask his family for money, since he couldn’t work. He still has lower back pain, which gets significantly worse during the winter. “My lower back is fucked for life,” he said. Despite the fact that bikes cause crashes and kill pedestrians at far lower frequencies than vehicles, many New Yorkers perceive bikes to be the biggest threat to them on the street (Kuntzman et al 2021; Levine 2021; Hamilton 2019). Though only seven fatalities have been reported for bike-pedestrian collisions in New York City between 2010 and 2020 compared to the 1,499 pedestrian fatalities caused by cars (NYC DOT Pedestrian Fatalities 2021), city politicians quickly mobilized to pass laws targeting cyclists. Alfredo Jonathan noted this trend. “When a car hits a person, it’s different from when a bike hits a person.” It is common for deliveristas to be blamed for being hit by cars and car doors and for assailants to not stop and render aid, let alone apologize. When a woman hit Gonzalo Juarez with her door as she exited her taxi, knocking him to the ground, she did not apologize or ask

if he was ok, but rather berated him for getting in her way. After someone doored Raphael Antonio, a 24-year-old from Mexico, they walked away without saying a word. The same happened to Inocente Rojas, who fell after being hit by a door. June, a woman deliverista who was hit by a car and badly injured, said that the driver kept going after the crash. Passersby ran after the driver and stopped him. She is pressing charges. This aggression and lack of empathy towards deliveristas have made many feel disrespected and as if the city does not care about them. “No one cares about our work,” said Jose Hernandez. “We don’t bother anyone,” said Israel Rojas. “We just want to work.” Robberies According to a survey conducted by the Workers Justice Project, 54 percent of deliveristas have had a bike stolen (Figueroa et al. 2021, 8). This study’s sample of 29 deliveristas who disclosed whether or not they have been robbed found that 12 had been robbed or experienced an attempted robbery. Some deliveristas are robbed while they are on their bicycles and are held at gun or knifepoint, and others have their bikes stolen while they walk into restaurants to pick up orders. Thieves use bolt cutters to break bike locks, doing so discreetly and quickly. Alberto Ruiz Gonzales, an undocumented immigrant from Guatemala, said that someone pulled a knife on him while he was working at 66th Street and 3rd Avenue on the Upper East Side. He defended himself and fought the assailant to get his bike back. Librado Pú, a 17-year-old from Guatemala, said he’s had his bike stolen twice, both times in front of Dig on Broadway between 112th and 113th Streets. These thefts have large financial implications for deliveristas, since e-bikes popular among deliveristas cost somewhere between $1,000 and $2,000. Having to buy a new bike can be a large burden, especially since the average income for deliveristas is about $2,345 per month, according to the Workers Justice Project (Figueroa et al. 2021, 7). Some deliveristas take precautions to avoid being victims of robberies. Jose Ortega, a 28-year-old from Mexico, said that he doesn’t deliver after 8pm. Many others agree that it’s more likely for them to be robbed when it gets dark. “It makes me scared to deliver at night,” Jose Mendez said, a 36-year-old from Mexico. Six deliveristas said that it is especially dangerous to deliver to public housing complexes, and three of them said that they no longer accept deliveries to them. “At 125th Street, they take bikes and try to fight you,” Hector Mendoza, a 42-year-old from Mexico, said, referring to NYCHA housing projects in the area.

“They’re always waiting for an immigrant to rob.” When delivering to a housing project, Mendoza said he’ll sometimes go in groups of deliveristas to appear less vulnerable. Despite these precautions, some deliveristas feel it is inevitable that they will be robbed or their bikes will be stolen. “I haven’t been robbed…yet,” Jose Galvez said, a 19year-old from Mexico who was raised in New York. “The police don’t do anything” Alberto Ruiz Gonzales, who has been hit by cars three times and been doored once, said he did not report the incidents because of his undocumented immigration status. He said he knows undocumented people who have reported crimes to the police and it resulted in immigration authorties coming after them. Gonzales, who was held at knifepoint during an attempted robbery, also did not report the incident to the police. “Reporting doesn’t do anything,” he said. “They don’t care about us.” Other deliveristas who have been hit by cars, doored, or been robbed share similar sentiments about law enforcement’s effectiveness and interest. Jesus Castillo, a 20-year-old deliverista from Mexico who has been hit by cars twice, doored three times, and robbed once, has never reported to the police. “I didn’t report because the police don’t do anything,” he said. “We’re like trash to them.” Since most deliveristas do not have the financial capability to hire lawyers, it is usually very difficult or impossible for deliveristas to sue the driver who hit them or negotiate settlements, meaning reporting to the police is not a step towards justice, but rather a waste of time. Bikes are extremely difficult for police to recover once stolen, so most deliveristas choose not to report the robberies. Mohammed Akter, a 22-year-old deliverista from Bangladesh, said his bike has been stolen twice. He reported to the police both times, but they never responded, so he assumes they did not find it. Instead of relying on the police, some utilize their network of deliveristas to help locate them, sending out messages on large Whatsapp group chats asking them to keep an eye out for their bike. Jesus Garza, a 35-yearold deliverista from Guatemala, said when his brother’s bike was stolen, he and his brother gathered a group of about 30 deliveristas to look for the bike. The bike was not recovered. Geobany Espinosa, a deliverista from Mexico, said when his bike was stolen on 106th Street in the Upper West Side, he did not call the police to report the theft, and instead he went with friends to look for it. He was unable to find it. Barriers to reporting crashes and robberies

In addition to the perception that police officers do not do anything for deliveristas who are victims of crashes or robberies, NYPD poses other barriers for deliveristas who want to make police reports. Margarito Perez, a 43-year-old deliverista from Mexico who only speaks Spanish, said he called the police after he was robbed, but he wasn’t able to make a report because the person who answered did not speak Spanish. Anthony George, a 24-year-old deliverista from Harlem, New York, said he tried to make a police report after he was hit by a car, but the officers turned him away, telling him he had to report the crash at the precinct where he was hit. He never made the report because he didn’t think it was that important. “I could have gotten a settlement, but at least I have my life,” he said. Currently, delivery apps do not offer ways to report a crash, either to the company or the police. Ibrahim Koffi, a 48-year-old from Cotê de Ivoire, was making a delivery when he was hit by a car, so he called the company to tell them why he would not be able to deliver the order. “They only say ‘I’m sorry,’” he said. When asked for the number of deliveristas who have been hit on the job, GrubHub, Postmates, Uber Eats, DoorDash, and Seamless did not respond. Impact on families: “May God protect you.” Out of 40 deliveristas who were asked, 38 said their families worry about them while they are working because of traffic violence and robberies. Omar Cantú, a deliverista from Mexico, said after he told his family that someone tried to stab him to steal his bike, they told him “Money’s not everything. Life is more than money,” and asked him to quit. Jose Mendez, a 36-year-old from Mexico who’s been doored once and robbed twice, said his wife tells him to look for other work because she’s so worried about him. Jesus Garza, a 35-year-old from Guatemala, says his family always tells him, “May God protect you,” as he leaves for work each day. The safety of bike lanes The purpose of bike infrastructure is to provide dedicated space for cyclists to prevent deadly collisions with vehicles. But, not all bike lanes are successful in protecting cyclists. Thirty-six participants were asked if they feel safer riding in bike lanes or in car traffic. Twentythree said it was safer in bike lanes, five said safety is about the same in bike and car lanes, and eight said it was safer to ride in car lanes. Though 64 percent—a clear majority of interviewees—said they feel safer in a bike lane, 36 percent said they don’t feel any safer riding in the bike lane or they feel safer riding in car traffic.

Interview results revealed the presence of multiple design flaws for NYC’s bike lanes. Sharmin Khatun, a 27-year-old from Bangladesh, has experienced traffic violence in New York very intimately. His brother, also a deliversta, was hit and killed by a driver. Khatun said he feels safer riding in the bike lane than the street because the cars and buses aren’t able to drive in the lanes. He said he rides on 1st and 2nd Avenues because of the parkingprotected bike lanes. “I feel safe,” he said. Israel Rojas, a 39-year-old from Guatemala, agreed that it is safer to ride in the bike lane, but he pointed out that pedestrians, both knowingly and unknowingly, walk into the bike lane, creating the potential for crashes if he doesn’t ride carefully. Still, he said, the bike lane is far better than riding in the street, where he has to dodge cars and ride between them. Rojas said he thinks it would be a huge improvement to add a bike lane on 3rd Avenue, a crowded thoroughfare in the Upper East Side.

On the other hand, multiple deliveristas explained why they thought it was safer to ride in the street, rather than the bike lane. Hector Mendoza, a 42-year-old from Mexico, said he doesn’t believe bike lanes work because people park in them and leave their doors open. Pablo Juarez, a 27-year-old from Mexico, said it’s safer to ride in the street than the bike lane because of pedestrians who wander into it, including children and old people. He would rather compete with cars than possibly hit a pedestrian or have to dodge parked cars, which, he pointed out, are often police cars. Discussion This 61 person sample, where 75 percent of all interviewees had either been hit by a car or a car door while working, indicates the presence of a public health issue of traffic violence that most directly impacts deliveristas, whose jobs require them to be riding for long periods. Moreover, the demographic makeup of deliveristas—the vast majority of whom are immigrants, people of color, and low-income—indicate the presence of a racialized inequity stemming from New York City’s built environment. For this reason, this researcher classifies the problem of traffic violence directed towards deliveristas as environmental racism. Since neither NYPD nor NYC DOT collect data on the number of crashes involving deliveristas or working cyclists, the impact of traffic violence on deliveristas is unknown to the city. Additionally, deliveristas in this sample reported incidents of traffic violence and robberies at very low rates, indicating that these events are likely significantly undercounted by NYPD.

Deliveristas are hesitant to report crashes or robberies to the police for reasons including concerns that police could arrest them because of their immigration status and the view that reporting to the police does nothing. While it is possible that police outreach to deliveristas could bridge the gap in trust between NYPD and this workforce, it is my view that no amount of public outreach will convince immigrant deliveristas that they will not be at risk of facing incarceration or deportation. Additionally, reporting a crash to the police can be time consuming and confusing. The majority of deliveristas in this sample agreed that riding in a bike lane was safer than riding in car lanes, though the ability for drivers to park in bike lanes reduces their safety. Improving bike lanes by adding permanent infrastructure like bollards or concrete curbs, which have been deployed in cities across the world, could solve this issue. Pedestrian-bike conflicts are also a significant safety problem, though the solution to preventing these interactions is less clear as restaurant sheds are likely to remain on New York’s streets in the endemic COVID era.

Part Two: Bike Counts

Method Conducting bike counts that differentiate working cyclists from others is necessary to quantify the extent to which (a lack of) bike infrastructure impacts deliveristas. Twenty-eight times during June and July of 2021 and the hours of 5 p.m. to 8 p.m., I sat on street corners at 85th Street and the following major avenues in the Upper West Side and Upper East Side: Upper West Side Riverside Drive, West End Avenue, Broadway, Amsterdam Avenue, Columbus Avenue, Central Park West Upper East Side 5th Avenue, Madison Avenue, Park Avenue, Lexington Avenue, 3rd Avenue, 2nd Avenue 1st Avenue I chose to sit at 85th Street, the numeric center of the Upper West Side and Upper East Side (using the downtown boundary of 60th Street and the uptown boundary of 110th Street), for all of these avenues in an attempt to control variation in these counts. The intersections of 85th Street and avenues on the Upper West Side and Upper East Side have different land uses. On the Upper West Side, Riverside Drive, West End Avenue, and Central Park West only have residential uses, whereas Broadway, Amsterdam Avenue,

and Columbus Avenue are mixed-use, with restaurants and shops on the ground floor and apartments above. On the Upper East Side, 5th Avenue and Park Avenue are only residential use, whereas Madison Avenue, Lexington Avenue, 3rd Avenue, 2nd Avenue, and 1st Avenue are mixed-use. New York City law requires working cyclists to wear a helmet while on the job (NYC DOT, 2021). If cited, a deliverista must go to court and potentially pay a fine ranging from $15 to $500, depending on the charge. This law polices deliveristas but exempts people who ride bikes for commuting, leisure, or any other activity, continuing a historic trend of targeting biking laws at people who ride bikes for work. Enforcement of these laws likely falls starkly along racial and socioeconomic lines, given that the vast majority of deliveristas—and 100 percent of this sample size—are Black, Indigenous, and people of color. Ninety-six percent of deliveristas in this study were immigrants. This summer was especially hot with high temperatures hovering around 90ºF, so some deliveristas chose not to wear helmets, which get uncomfortably warm. To avoid drawing attention from police, some deliveristas ditched their large, boxy food carriers, and opted to carry food by the bag on their handlebars or basket, as well as abandon reflective vests for inconspicuous pedestrian clothing. For this reason, it could be entirely possible that I undercounted the number of deliveristas on the street, though it is impossible for me to tell by what margin. The following graph records the number of people riding bicycles on the road, noting if the person was clearly a deliverista or another type of cyclist. Due to the large number of bicycles rolling quickly through the street, it was impossible for me to record other data, such as the perceived gender or race of the cyclist, or if they were riding a personal bicycle or a Citibike, and an e-bike or a regular bike. See figure 3. Raw numbers of deliveristas and other cyclists on avenues in Upper Manhattan. Analysis of bike counts The following graph shows raw data from bike counts, including the first count, indicated as #1, and the second count, #2. I was only able to take two bike counts for each avenue due to time constraints, and while this is not statistically significant data, the counts reveal how avenues with bike lanes generally attract more cyclists, though some avenues without bike lanes—Third and Broadway—have similar levels of ridership to avenues with bike lanes.

While the total number of cyclists observed neared 50 percent deliveristas and 50 percent other cyclists, different types of cyclists use select avenues at different rates. While thoroughfares such as Fifth Avenue and Central Park West mainly serve recreational cyclists due to their position surrounding Central Park, over 75 percent of cyclists on Broadway, Lexington Avenue, and Third Avenue were deliveristas. See figure 4. Wrong-way cyclists Wrong-way cycling can create unsafe cycling conditions for both the wrong-way cyclist and others around them. But, wrong-way cycling should not be viewed as a deliberate defiance of the law, rather an indication that one-way cycling infrastructure does not meet the needs of cyclists. There are many reasons why someone may choose to bike in the wrong direction. For instance, to reach a destination using one-way cycle paths, it may force the cyclist to circle the entire block, an annoying detour that could be avoided by briefly biking in the wrong direction. When separating deliveristas from other cyclists, there is not a significant difference between the rate each group was observed biking in the wrong direction. See figure 5. Percent of cyclists going in the wrong direction organized by avenue. Discussion: bike counts Avenues without bike lanes Compared to avenues with bike lanes, avenues without bike lanes serve an average of twelve percent more deliveristas. Out of the six avenues with the highest percentages of deliveristas, five of them lack bike lanes. The following reasons could explain why avenues without bike lanes generally serve a higher percentage of deliveristas compared to other cyclists: 1. Deliveristas do not have the choice to take a potentially safer route with a bike lane because they are trying to get to specific restaurants or apartments. 2. Deliveristas are using the most direct route to their destination to maximize their speed of delivery. The most direct route may not have a bike lane. 3. Other cyclists—including recreational cyclists and commuters—may be intimidated by fast moving car traffic, leading them to take routes with bike lanes. Wrong-way cycling Anecdotal empirical evidence from bike counts suggests that wrong-way cycling both on streets with bike lanes and on streets without bike lanes is somewhat common. Central Park West, which has automobile lanes in the uptown and downtown directions but only an

uptown-bound bike lane, had the largest percentage of wrong-way cyclists, with roughly one in five traveling the wrong way. On Amsterdam and Columbus Avenues, an average of about eleven percent of cyclists traveled the wrong way. These data suggest that there is a relatively high demand for dual-direction cycling lanes. Making the case for bike lanes on Broadway and Third Avenue Despite lacking bike lanes, Broadway and Third Avenue serve a similar number of cyclists as avenues with bike lanes. For this reason, this researcher asks why do these avenues not have protective infrastructure for the hundreds of cyclists that roll on the avenues each hour? Clearly, there is already a large demand for cycling on these avenues, and certainly the use of the avenues by hundreds of cyclists in thirty minutes would merit the addition of a bike lane, but Broadway and Third Avenue still only have lanes for cars due to opposition from drivers and business owners. The demographic data collected from interviews and bike count data collected from observing the street indicates the presence of a racialized inequity in New York City’s built environment: deliveristas are forced to risk their lives riding in streets with insufficient safety infrastructure. Thus, this researcher classifies the lack of protective infrastructure for avenues highly used by deliveristas and working cyclists as an issue of environmental racism.

Conclusions

Data collected from interviews suggests the lack of protected bike lanes on New York City’s streets has created a public health crisis of traffic violence, an issue that most intensely impacts deliveristas because of the frequency at which they cycle. Data collected from bike counts reveals that more than half of cyclists during these samples were deliveristas, and that compared to other cyclists, deliveristas were more likely to ride on streets without bike lanes, despite a majority of deliveristas reporting to feel safer in bike lanes. The racialized nature of this problem cannot be understated, and the lack of protective bike infrastructure should be considered environmental racism. This conclusion is a sharp departure from previous thoughts about bike infrastructure, which accused bike lanes of being tools of gentrification that serve wealthy white people. Firsthand accounts confirm the benefits that cycling infrastructure has on the lives of deliveristas, but interviews also illuminate significant problems with current designs, namely the ability for drivers to block bike lanes with their cars and pedestrians walking in bike lanes. While there are design solutions employed in cities across the world to prevent cars from

driving into bike lanes—bollards, concrete barriers, curbs, among other solutions—the solution to pedestrian-bike conflicts is less clear. Further analysis would be needed to determine how to minimize these interactions. Another large theme that emerged from this research is the inefficacy of current ways of reporting traffic violence. Many deliveristas feel uncomfortable reporting crashes to the police, and many don’t feel like reporting crashes to the police helps them. “The police don’t do anything” was a phrase spoken by many interviewees. While failing to report a crash prevents the possibility of a deliverista from getting justice in the form of a monetary settlement, it also has impacts on how the City views the need for cycling infrastructure. The low rate of reporting crashes indicates that NYC DOT’s data about bike crashes is severely undercounted, and because of this, the scope of this problem is unknown to the City. Instead of relying on police to collect data about traffic violence that affects deliveristas, delivery apps have the potential to make reporting crashes easier. Currently, delivery apps have no way for deliveristas to indicate that they have been hit by a car or a car door while working, but adding this function to delivery app interfaces has the potential to help capture data and get justice for deliveristas. A system that allows deliveristas to record where they were hit, when they were hit, how they were hit, and who hit them by taking a picture of the license plate would both gather data, but also, importantly, help build legal cases that could get justice for deliveristas. With the recent passage of new regulations for delivery app companies by the NYC Department of Consumer and Worker Protection, the City government has already set a precedent of requiring companies to change their user interfaces to prioritize workers’ rights. New regulation has the potential to help NYC DOT identify problem areas for cycling safety, reducing the number of deliverista-car crashes undercounted by the department. Data from this study’s bike counts support the need for bike lanes on avenues in Upper Manhattan, especially Broadway and Third Avenue, which have similar numbers of cyclists as avenues with bike lanes. Adding more protective bike infrastructure to the city will benefit deliveristas, but it will also encourage more New Yorkers to ride, helping to reduce vehicle miles traveled, and thus improving air quality. New York City should prioritize the construction of more protected bike infrastructure to mend the environmental injustice of traffic violence against deliveristas, as well as work towards the City’s climate change goals.

Appendix

List of questions used during interviews:

• Have you ever been hit by a car or a car door while making deliveries? If so, what

happened? Where did it happen? Were you injured? Did you have to go to the

hospital? Did you report the incident to the police? If not, why?

• Have you ever been robbed? If so, what happened? Where did it happen? Did you

report the incident to the police? If not, why?

• Why do you work as a deliverista instead of a job with less risk for injury?

• What does your family say about you working such a risky job?

• Do you feel safer riding in bike lanes or the street? Or is there a difference?

• Are there parts of the city where you feel less safe to ride?

• How long have you worked as a deliverista? Why did you start?

• What’s your name? How old are you? Where are you from? How long have you

been in the US?

Map of Interview Walking Routes

Figure 1. Map of bike lanes on the Upper West Side and Upper East Side of Manhattan.

Parking-protected bike lanes from left to right: Amsterdam, Columbus, Central Park West,

2nd Avenue, 1st Avenue.

Figure 2. Cones placed in bike lane at restaurant on 98th Street and Amsterdam Avenue.

Figure 3. Raw numbers of deliveristas and other cyclists on avenues in Upper Manhattan.

Figure 4. Percent of deliveristas compared to cyclists on avenues in Upper Manhattan.

Avenues with bike lanes are as follows: Amsterdam, Columbus, Central Park, Second,

First.

Figure 5. Percent of cyclists going in the wrong direction organized by avenue.

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