Patient Experience Survey

2022 marks the fourth time BC Renal has conducted a province-wide survey to assess patient experience of kidney care. Previous surveys were in 2009, 2012 and 2016.

New in 2022: Patients were able to respond by mail, phone or online; the survey was available in English, Punjabi, Traditional and Simplified Chinese; and for the first time, pediatric patients and their families at BC Children’s Hospital were invited.

16,000 patients actively receiving dialysis or kidney care from a clinic in one of the health authority renal programs were sent the survey with 25% responding (considered a valid and high response rate). 74% of survey respondents rated overall quality of services as “Very Good” or “Excellent.” The top three improvement opportunities identified across modalities and health authorities were:

1. Ask patients to talk about their goals in caring for their condition. 2. Ask patients how their chronic condition affects their life.

3. Help patients set specific goals in caring for their condition.

Thank you to all patients who shared valuable feedback with us! BC Renal committees and health authority renal programs will use the detailed results to inform ongoing improvement efforts.

See our Disease & System Statistics web page for the province-wide survey reports, and two full-page infographics that provide more of an overview of the results.

Web info & resources:

BCRenal.caAbout Disease & System Statistics

2022 Patient Experience Survey Infographic

2022 Patient Experience Survey - A Closer Look Infographic

Areas of Strength:

Providing wellorganized care Enabling patient participation

Managing health beyond medical care

Improvement Opportunities:

Goal-setting with patients Linking patients with other health and community services

In the spirit of striving for excellence, the reports are designed in a way that helps action planning. Moreover, a strategy aimed at supporting improved patient goal-setting is available to the network. Developed through a series of previous engagement activities, it includes existing tools and resources, and comes with a worksheet to help teams identify improvement opportunities most relevant to them through asking patients about the goals that matter to them and supporting them towards those goals.

Helen Chiu Quality Lead, Patient-Centred Performance Improvement, BC Renal