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Cassandra Coolin
Office Staff from left: Val, Jersey, and Tanya
Ionce asked a client what made her choose our Notary office to complete her transaction instead of asking another legal professional.
Her answer was simple . . . “Your Office Staff.”
When I think of my staff, I think “quality over quantity.” We are three diverse individuals, each bringing a unique personality and experience to our open and nonjudgmental office environment. Establishing their responsibilities while respecting each other’s boundaries allows my employees to apply their skills and abilities in a manner that helps them grow their confidence and self-esteem, which ultimately contributes to the success of the business.
As a Notary office, we have had the privilege of creating an inviting
and friendly atmosphere for clients who may have apprehension or stress in their current situations. The warm welcome they receive from our team, which includes little Jersey, makes them feel more relaxed and at ease. People sometimes come into the office just to say “Hi” to Jersey and bring him treats. He likes to nuzzle knees and he loves a good rub!
As a team, we openly acknowledge, explore, and address any errors or disagreements and come to a resolution that helps preclude future occurrences.
A high-functioning work team recognizes employees’ positive
BC Notary Cassandra Coolin
contributions on a regular basis. Our support for each other helps develop intrinsic enjoyment in, and dedication to, our work. The combination of challenge and reward translates into concerned stewardship that is observed and appreciated by our clients.
While there are numerous benefits to maintaining strong relationships at the office—including improved collaboration, employee morale, employee retention, and productivity, the most important benefit is having an ethical workplace where each person can strive to reach personal and professional goals while providing top-quality service and care to clients. s Cassandra Coolin Notary Corporation Maple Ridge cassandra@mapleridgenotarypublic.com www.mapleridgenotarypublic.com Telephone: 604 463-5106
