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HANDBOOK

EUROPEAN OMBUDSMAN

EUROPEAN OMBUDSMAN PUZZLE

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1. At the beginning, you will be divided in teams by Greeks and Spaniards.

2. The Greeks will receive the European Ombudsman Letter Soup. The letter soup will contain the answers to the puzzle.

3. On the other hand, the Spaniards will receive the European Ombudsman Crossword. The crossword will contain the questions of the puzzle.

4. You will have five minutes to try to solve the letter soup/crossword alone and without any clue.

5. After the first five minutes, you will be grouped in mixed couples (one Greek and one Spanish). Thanks to this, you will be able to start sharing some information regarding the answers and questions of the puzzle.

6. At this moment, you will have five minutes to solve the letter soup/crossword in couples and without any clue. Then, the facilitators will give you the answers of both puzzles, but without any instruction or direction. You will have five minutes more.

7. Later, you will form four mixed groups (two Greeks and two Spaniards). Thanks to this, the knowledge will increase and you will have more possibilities to solve the puzzle. You will have ten minutes to solve the letter soup/crossword in groups and solve the puzzle.

8. Finally, each group will share their final solution to the letter soup/crossword. You will have to explain why you think those are the best answers. Each group will give feedback and try to reach a consensus.

KNOWING MORE ABOUT THE EUROPEAN OMBUDSMAN

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1. You will form four mixed groups (two Greeks and two Spanish). Try not to repeat the groups of the previous activity.

2. You will have to choose/invent a Greek-Spanish name and a history for your group. Please, write/draw it in a paper, so everyone can see the name of your group.

3. At this point, the facilitators will introduce you the instructions of the European Ombudsman Quiz. a) We are going to show you a video of the European Ombudsman. b) You have to pay attention to this video, because after the facilitators are going to ask you questions about this video. c) The questions will be asked group by group, so each group have the same opportunities to participate and response the questions. d) The group that answers correctly the most number questions, wins.

5. After the European Ombudsman Quiz, you will stay in your group and you will try to think in examples or cases from your locality/city that which may be presented as a complaint to the European Ombudsman.

6. With your group, you will have to discuss and decide which is the most suitable example/ case and why.

7. Then, each group will have to present their example/case to everyone and explain why you think this example/case is suitable for the European Ombudsman. The whole group will give you feedback, in order to know if is really a suitable case.

8. Finally, this activity will help you to deepen in the contents viewed in the last two activities.

WORKING AT THE EUROPEAN OMBUDSMAN

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1. Organise four team works combining Greek and Spaniards youth workers. Three of them are going to prepare complaints to different EU institutions. The other one is going to act as representative of the European Ombudsman office. One of the members of this team is going to be Ombudsman in person. The distribution of the roles is going to be random.

2. All the groups will receive examples of previous cases solved by the European Ombudsman Office in order to prepare adequately their roles and to think about new good examples of complaints.

3. The three groups preparing complaints will fulfil a form as the one attached in 20 minutes.

The group acting as representative of the European Ombudsman will receive the forms and evaluate which answers are going to give to each of them. Those resources will be useful for the presentation and evaluation of the forms: a) Indications for the submission of complaints: Within two years of becoming aware of the facts on which your complaint is based; After having first contacted the EU institution concerned to try to resolve the matter; In writing, including via the online complaint form available on the European Ombudsman's website; and The form can be submitted electronically or printed out and sent by post. It is also available in paper format from the European Ombudsman's office on request. You may submit your complaint in any of the 24 official languages of the EU.

b) Nature of the complaint / Interactive guide for the presentation of the complaints: http://bit.ly/2cRW3IK 3. The group acting as representative of the European Ombudsman Office is going to present their resolutions to the complainers. Each resolution has to be written in no more than 1 page long.

4. The three complainer groups will communicate if they accept or not the resolution and, in case of rejection, they will express the reason of their rejection.

EUROPEAN COMMISSION

THE NON-FORMAL EUROPEAN COMMISSION

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1. At the beginning, the facilitators will ask you: Do you know what the European Commission does? In this regard, you will have two minutes to think and answer according to your knowledge/experience.

2. Once everyone expresses the opinions about what the European Commission does, you will find in the working room four pieces of paper with the following areas: a) Proposes New Laws; b) Manage EU Policies & allocates EU Funding: c) Enforces EU Law; and d) Represents EU Internationally.

5. Combining what the group already said and what inspires you of the titles, you will do the following steps: a) First, you will have five minutes to write what actions do you think that the European Commission does on those four areas. You will do this in blue post its. b) Second, you will form four mixed groups (two Greeks and two Spaniards) and you will have to choose in which area you want to be working. c) Third, in each group you will read carefully the actions provided in the previous step. Then, you will have to discuss if the actions are correct (and why?) and try to improve them, in order to have a solid list of actions that the European Commission does on that specific area. You will do this in yellow post its. d) Fourth, each group will present their consensus and agreements regarding what the European Commission does on that specific area. e) Fifth, each group will have the possibility to provide feedback to each title and try to reach a general consensus about each area. You will do this in orange post its.

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6. After we have obtained the final list of actions from each title, the facilitators will provide the final comments and nuances regarding the actions that the European Commission does on those four areas. And a Q&A time will be open, in order to resolve any doubt that you have regarding what the European Commission does?

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VISIBILITY VIDEOS ABOUT THE EUROPEAN COMMISSION

1. You will have to organise groups of 4 people (2 youth workers from Spain and 2 youth workers from Greece). Try to work with persons which you have not worked so far.

2. Each group will receive an envelope with information about one specific agency/programme of the European Commission. This agencies/programmes will be: a) Migration: European Asylum Support Office (EASO); b) Employment: The European Jobs Network (EURES); c) Democracy: The European Citizens' Initiative (ECI); and d) Equality: European Institute for Gender Equality (EIGE).

5. You will find the following information: what they do, priorities, target group, examples of their actions for the good of European citizens, videos and webpage.

6. With all that information, you will have to design a promotional video of that agency/ programme with the objective of spreading the word about this agency/programme among the new generation of Europeans.

7. The promotional video has to have the following features: a) Each member of the group has to appear; b) It has to be attractive or generate curiosity to young people; c) Has to be shot al least in a particular location of Salamanca; and d) Have a duration of no more than two minutes.

5. You will have a limited amount of time to script, shoot and edit the promotional video. For recording, you will use your mobile phones. For editing, the facilitators and the Youth Space will provide the computers.

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6. Once all the groups finish, you will present the videos of each agency/programme. At the same time, the facilitators will show an institutional video of the European Commission and one more from the Erasmus+ Programme.

7. Finally, each group will share their experience scripting, recording and editing the promotional video.

EUROPEAN PARLIAMENT

EUROPEAN PARLIAMENT CUP

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1. Eight groups will be composed between Greeks and Spaniards youth workers. They will compete, by pairs, in a kind of EU Parliament CUP. They will answer questions about the European Union in General and about the European Union Parliament specifically. Those teams obtaining more points will pass to the next round until a champion and sub-champion will be defined.

2. Each group will receive randomly the name of one European Political Party: a) European People's Party (EPP); b) Progressive Alliance of Socialists and Democrats (S&D); c) European Conservatives and Reformists (ECR); d) Alliance of Liberals and Democrats for Europe (ALDE); e) European United Left–Nordic Green Left (GUE-NGL); f) The Greens–European Free Alliance (Greens–EFA); g) Europe of Freedom and Direct Democracy (EFDD); and h) Europe of Nations and Freedom (ENL); 3. Teams will compete in different tables. One member of the organisation of the training course will act as referee. Results will be reproduced in the screen. The fixture of matches is going to be similar to this:

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Final

Semifinal

EPP vs ENL

ECR vs Greens–EFA

Semifinal

S&D vs EFDD

ALDE vs GUE-NGL

4. The norms for the game are those mentioned here a) 5 questions will be asked to each of the groups. b) In each of the three rounds of matches, the first group in answering will be chosen randomly (by draw). c) When a question is answered correctly, the group will advance two boxes. If it answers wrongly, the other group has the right to answer. If this second group answers correctly, it advances one box. In all the cases, bad answers are equal to no advance at all. d) Advances will be seen/recorded with chips on a board. e) The winner of each round is the group who obtained more points. f)

In the case of a dead heat, the winner will be chosen randomly (by draw).

PLENARY SESSION OF THE EUROPEAN PARLIAMENT

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1. We will simulate to be a plenary session of the European Parliament (these are the sessions in which legislation is passed). a) NOTE: This is when all the MEPs gather in the chamber to give a final vote on the proposed legislation and the proposed amendments. Normally held in Strasbourg for four days a month, but sometimes there are additional sessions in Brussels.

2. We will have four political groups (EPP, S&D, ALDE, Greens–EFA). Members of these groups will be chosen randomly. Each group will receive specific instructions in order to prepare two European laws: one about youth employment and the other one about integration of young migrants and refugees.

3. Each group has to create a proposal of European law for each topic with this structure:

FIRST PART

SECOND PART

Seen and considering

Description of the situation of departure (problems that we want to solve) NO MORE THAN A PARAGRAPH

Resolution

Specific solutions (concrete actions) that we are offering for the problems NO MORE THAN FIVE ACTIONS

4. Negotiations among groups will take place in order to generate two European laws (one per topic). A common structure of law will be generated.

5. This “common proposals” will be presented to the public by a representative of each group.

They will also be transmitted via Internet for its consideration to the “real members” of the European Parliament as a petition: http://bit.ly/1ruNZEY

EUROPEAN CENTRAL BANK

KNOWING THE EUROPEAN CENTRAL BANK

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1. You will have to organise by couples (1 youth worker from Spain and 1 youth worker from Greece). Try to work with persons which you have not worked so far.

2. The facilitators will give a notebook about the European Central Bank with its most relevant information (organisation, functions, history, policies), so you can have an overview about the institution.

3. With that document, you will have to realise two tasks: a) First, design an attractive brochure with those key aspects about the European Central Bank (what it is the most important information that the European citizens should know about the European Central Bank?) b) Combining the notebook and your own curiosity, design questions that you would like to ask to the Representative of the European Central Bank.

3. After those tasks, you will have to present your brochure and your questions to the group, so you can receive their feedback.

KNOWING THE EUROPEAN CENTRAL BANK

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1. You will have to organise groups of 4 people (2 youth workers from Spain and 2 youth workers from Greece). Try to work with persons which you have not worked so far.

2. In your group, you will have to choose/invent your own TV/Radio Media name combining elements from Greece and Spain, in order to work as journalists.

3. Each team will receive a list of general questions that they are suggested to ask to youngsters (between 16 and 35 years) in the streets of Salamanca about their knowledge on European

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Central Bank.

Suggested topics

Suggested questions

History of the institution

Can you tell us something about the history of the European Central Bank?

Activities of the institution

Can you explain us which are the main activities of the institution?

Monetary and fiscal policies

Do you know which of them is executed by the European Central Bank and which by each of the European countries?

Countries with euro

Can you make mention of countries in which euro is the official currency?

Contribution to the quality of life of citizens

Do you know why it is important to have a European Central Bank?

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4. On the other hand, with all the information received in previous activities, you will also have to design your own questionnaire about general trends of the European Central Bank, taking into account that your target group are youngsters or youth in general (14-30 years).

Topics added by the group

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Questions added by the group

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5. With a microphone (provided by BB&R Team) and your mobile phone/tablet, you will have to go out to the street and interview young people (14-30 years) in order to know how much they know about the European Central Bank.

6. You will have to collect, al least, 8 testimonials from different young people according to

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predefined requirements: age, sex, level of education, employ/jobless and location.

Men (4 in total)

Women (4 in total)

1 between 16-18 years

YES-NO

1 between 16-18 years

YES-NO

1 between 19-25 years

YES-NO

1 between 19-25 years

YES-NO

1 between 26-30 years

YES-NO

1 between 26-30 years

YES-NO

1 between 31-35 years

YES-NO

1 between 31-35 years

YES-NO

At least one of them has to be university student

YES-NO

At least one of them has to be university student

YES-NO

At least one of them has to be university graduate

YES-NO

At least one of them has to be university graduate

YES-NO

At least one of the have to be unemployed

YES-NO

At least one of the have to be unemployed

YES-NO

At least one of them have to be entrepreneur

YES-NO

At least one of them has to UE citizen (not Spanish)

YES-NO

At least one of them has to UE citizen (not Spanish)

YES-NO

At least one of them has to be UE resident (not national of any of the 28 member states)

YES-NO

At least one of them has to UE citizen (not Spanish)

YES-NO

At least one of them have to YES-NO be entrepreneur

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7. After the testimonial, you will have to produce a report/media piece about your findings.

8. The type or style of the media pice is up to you, as long as: a) Each member of the group appears;

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b) Make reference to your TV/Radio Media;

c) Present the answers of the youngsters. d) Each team expose their “general� impression/perception about the ideas/ knowledge of youngsters about the European Central Bank. e) Have an approximate duration of six minutes.

6. You will have a limited amount of time to script, shoot and edit the interviews and the media piece. For recording you will use your mobile phones. For editing, the facilitators and the Youth Space will provide the computers.

7. After the production of the media, you will show your findings to everyone and each group will share their experience with the proceses (in general) and in the interviews (in particular).

EUROPEAN OMBUDSMAN ANNEXES

date when you became aware of the facts on which

FR-67001 Strasbourg Cedex your complaint is based.

France

The Ombudsman will examine your complaint, and you will be informed of the outcome of his investigation.

A complaint can be made by writing a letter to the

European Ombudsman or by using the form enclosed.

An electronic version of this complaint form is available on the Ombudsman’s website:

http://www.ombudsman.europa.eu

No

Complaint guide and form

institutions already expired?

Yes (please specify)

Ombudsman decides that he is not entitled to deal with it?

Yes

Date and signature:

No

The European Ombudsman — 1 Avenue du Président Robert Schuman — B.P. 403 — FR- 67001 Strasbourg Cedex — France

(1) Regulation (EC) No 45/2001 of the European Parliament and of the Council of 18 December 2000 on the protection of individuals with regard to the processing of personal data by the Community institutions and bodies and on the free movement of such data (OJ L 8, 12.1.2001, p. 1).

Complaints to the Ombudsman may contain personal data relating to the complainant, or to a third party. The processing of personal data by the European Ombudsman is governed by Regulation (EC) No 45/2001 (1). Unless the complainant requests confidentiality, he or she is understood to consent for the purposes of Article 5 (d) of Regulation (EC) No 45/2001 to the Ombudsman dealing publicly with any personal data which the complaint may contain.

A complainant has the right to request that his or her complaint be dealt with confidentially. If confidentiality is requested, there is no public access to the complaint or to the other documents mentioned above. However, even a confidential complaint must be sent to the Union institution or body concerned, if the Ombudsman begins an inquiry. The Ombudsman’s decisions on confidential complaints are published on his website, after the removal of any information which could lead to the identification of the complainant. This information is also removed if the decision is published in full, or in summary form, in a hard copy or electronic format.

‘Dealing publicly’ with a complaint means that any member of the public may have access to the complaint and its annexes. If the Ombudsman opens an inquiry, the opinion of the institution or body concerned on the complaint, any observations on the opinion made by the complainant, as well as other documents mentioned in Article 14 of the Implementing Provisions (available on the Ombudsman’s website) are public documents to which any member of the public may have access on request. The Ombudsman’s decisions on complaints are published on his website with the complainant’s name removed. Some are also published in full, or in summary form, in hard copy and electronic formats. These publications do not include the complainant’s name or address.

Complaints to the European Ombudsman (and any annexed documents) are normally dealt with publicly.

No

Do you agree that your complaint may be passed on to another institution or body (European or national), if the European

I require that my complaint be treated confidentially

Please treat my complaint publicly

Please select one of the following two options after having read the information in the box below:

Yes (please specify)

Has the object of your complaint already been settled by a court or is it pending before a court?

No

administrative requests and complaints provided for in the Staff Regulations? If so, have the time limits for replies by the

If the complaint concerns work relationships with the EU institutions and bodies: have you used all the possibilities for internal

Yes (please specify)

Have you already contacted the EU institution or body concerned in order to obtain redress?

What, in your view, should the institution or body do to put things right?

1 Avenue du Président Robert Schuman

Q K-72-05-015-E N-D

5 6 7 8 9 10

The European Ombudsman your complaint.

June 2006 (1) There are currently (in June 2006) 21 Treaty languages: Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hungarian, Irish, Italian, Latvian, Lithuanian, Maltese, Polish, Portuguese, Slovak, Slovene, Spanish, and Swedish.

http://www.ombudsman.europa.eu been settled by a court.

■ Website are currently before a court or that have already

eo@ombudsman.europa.eu

■ The Ombudsman does not deal with matters that

■ By e-mail letter.

+33 (0)3 88 17 90 62 body concerned about the matter, for example by a

■ By fax ■ You must already have contacted the institution or

+33 (0)3 88 17 23 13 maladministration.

■ By telephone ■ You need not be individually affected by the

B.P. 403

■ A complaint must be made within two years of the

■ By mail (1), setting out clearly who you are, which EU institution

10/10/06 20:53:17 OPO50400_Ombudsman_EN.indd 1

or body you are complaining against and the grounds for

COULD HE HELP YOU? Write to the Ombudsman in any of the Treaty languages

The European Ombudsman How to contact the European Ombudsman How to complain

en

the institutions and bodies of the European Union (EU). You

can complain to the Ombudsman about maladministration

Member States, even when the complaints are about EU

matters. Many of these complaints could be addressed

to national or regional ombudsmen or committees on

petitions in national or regional parliaments. Contact details

for all national and regional ombudsmen and committees

on petitions in the EU are available on the European

What is maladministration?

Maladministration means poor or failed administration.

■ administrative irregularities

■ unfairness

■ discrimination

■ abuse of power

■ failure to reply

■ refusal of information

■ unnecessary delay

OPO50400_Ombudsman_EN.indd 2

■ European Parliament

■ European Court of Auditors

■ European Personnel Selection Office (EPSO)

■ European Anti-Fraud Office (OLAF)

This occurs if an institution fails to act in accordance Centre for the Development of Vocational Training,

with the law, fails to respect the principles of good the European Environment Agency, the Office for

administration, or violates human rights. Some examples are: Harmonisation in the Internal Market, etc.)

Please note that this list is not exhaustive. An overview of

the EU institutions and bodies is available on the Europa

website: http://www.europa.eu

reside in a Member State, you can make a complaint to

in the activities of these institutions and bodies.

■ Council of the European Union

the European Ombudsman about maladministration in

the activities of the EU institutions and bodies. Businesses,

The European Ombudsman cannot investigate complaints ■ European Commission associations or other bodies with a registered office in the

against national, regional or local administrations in the ■ Court of Justice of the European Communities Union may also complain to the Ombudsman.

(except in its judicial role)

What result can you expect?

■ European Economic and Social Committee

■ Committee of the Regions of the European Union The Ombudsman may simply need to inform the

Ombudsman’s website: ■ European Investment Bank institution concerned about a complaint in order for

http://www.ombudsman.europa.eu ■ European Central Bank satisfactorily during the course of the inquiries,

it to resolve the problem. If the case is not resolved

the Ombudsman will try, if possible, to find a friendly

solution which puts right the case of maladministration

■ European Police Office (Europol) and satisfies the complainant. If the attempt at

conciliation fails, the Ombudsman can make

■ Decentralised agencies (such as the European recommendations to solve the case. If the institution does

not accept his recommendations, he can make a special

report to the European Parliament.

3 4

2

1

If you are a citizen of a Member State of the Union or

European Central Bank European Personnel Selection Office (EPSO) European Anti-Fraud Office (OLAF) European Police Office (Europol) Other Union body (please specify)

Council of the European Union European Commission Court of Justice of the European Communities (*) European Court of Auditors European Economic and Social Committee

What do you consider that the EU institution or body has done wrong?

What is the decision or matter about which you complain? When did you become aware of it?

(*) Except in its judicial role.

Committee of the Regions of the European Union

European Investment Bank

European Parliament

Against which European Union (EU) institution or body do you wish to complain?

E-mail: ................................................................................................................................................................................................................................................

Fax: ......................................................................................................................................................................................................................................................

Tel.: ......................................................................................................................................................................................................................................................

Country: ............................................................................................................................................................................................................................................

Postcode: ..........................................................................................................................................................................................................................................

County/State/Province: ...............................................................................................................................................................................................................

Town/City: ........................................................................................................................................................................................................................................

Address line 2: ................................................................................................................................................................................................................................

Address line 1: ................................................................................................................................................................................................................................

On behalf of (if applicable): .......................................................................................................................................................................................................

Surname: ...........................................................................................................................................................................................................................................

First name: ........................................................................................................................................................................................................................................

The institutions and bodies of the EU include the:

Please continue on a separate sheet if necessary and enclose all the documents necessary to support your complaint.

The European Ombudsman investigates complaints against

Please read the section entitled ‘How to complain’ before filling out this complaint form.

Who can complain to the Ombudsman?

COMPLAINT ABOUT MALADMINISTRATION

What are the institutions and bodies of the EU?

The European Ombudsman

What does the European Ombudsman do?

10/10/06 20:53:24

Who can help you? 7

Case examples An Irish citizen asked the European Medicines Agency (EMA) for access to documents containing details of all suspected serious adverse reactions relating to an anti-acne drug. His son had committed suicide after taking the drug.

The EMA refused his request, arguing that the EU rules on access to documents did not apply to reports concerning suspected serious adverse reactions to drugs. After investigating the complaint, the Ombudsman concluded that the EU rules on access to documents apply to all documents held by the EMA. Besides recommending that the EMA review its refusal to grant access to the adverse reaction reports, the Ombudsman also urged the Agency, as part of its information policy, to provide additional clarifications so that the public can understand such data and their significance with greater ease. The EMA accepted the Ombudsman’s recommendation by announcing the release of the reports.

It also adopted a new, proactive policy designed to enhance transparency in matters concerning access to documents that are in its possession.

A Brussels-based non-governmental organisation complained to the Ombudsman that the European Commission had failed to deal with its file and to pay, within

the 45-day deadline provided for in the grant agreement, the outstanding balance for a study it had conducted.

The complainant had submitted the final report, financial statements, and other required documents within the required deadline. While the Commission acknowledged receipt of the report, it did not pay the outstanding balance. In reply to the first of several reminders from the complainant, it cited holidays and staff shortages as the causes of the delay. The Ombudsman contacted the Commission, which reacted immediately by contacting the complainant and resuming discussions.

It also apologised to the complainant for the delay, and promised to calculate the balance and pay it as soon as the complainant commented on it.

A Bulgarian national criticised the fact that the online registration form on the EU Bookshop website (http://bookshop. europa.eu) could only be filled in by using Latin alphabet characters. He argued that it should also be possible to use Cyrillic and Greek characters. The Ombudsman opened an inquiry into the case. The Publications Office, responsible for the website, responded to the Ombudsman by promising to ensure the use of both Cyrillic and Greek characters for online registration on EU Bookshop.

To find out more, visit http://www.ombudsman.europa.eu

Who can help you? 9

Case examples A Czech man, living in Ireland and receiving jobseeker benefits, got permission to travel to the Czech Republic to attend a course.

While there, he sat examinations on the day set for his return to Ireland. As a result of his delayed return, the Irish Department of Social Protection decided that he was not eligible for jobseeker benefits or even for a jobseeker allowance. After the Irish Ombudsman intervened and drew attention to the relevant EU rules, the department reviewed its decision and paid the man jobseeker benefits arrears for the period in question and until his entitlement ran out. The department also promised to re-examine his entitlement to a jobseeker allowance.

The Greek Ombudsman received complaints concerning discrimination against women in the examinations for admission to military academies. Among their allegations, the complainants mentioned the establishment of a common performance threshold for men and women regarding physical tests.

Complaints also cited the disproportionate increase in the minimum height for candidates of 5 cm for men and 10 cm for women. The Ombudsman found that both preconditions constituted indirect discrimination against women and were in breach of EU and national law. He asked the Greek authorities to eliminate the discrimination. The authorities agreed to reconsider the issue, in the light of the Ombudsman’s findings, after the preliminary examinations had ended.

To find out more, visit http://www.ombudsman.europa.eu/atyourservice/enointroduction.faces

What does the European Ombudsman do?

What are the institutions and bodies of the EU?

If you are a citizen of a Member State of the Union or

Who can complain to the Ombudsman?

reside in a Member State, you can make a complaint to

The institutions and bodies of the EU include the:

the European Ombudsman about maladministration in

the activities of the EU institutions and bodies. Businesses,

associations or other bodies with a registered office in the

Union may also complain to the Ombudsman.

What result can you expect?

The Ombudsman may simply need to inform the

institution concerned about a complaint in order for

it to resolve the problem. If the case is not resolved

satisfactorily during the course of the inquiries,

the Ombudsman will try, if possible, to find a friendly

solution which puts right the case of maladministration

and satisfies the complainant. If the attempt at

conciliation fails, the Ombudsman can make

recommendations to solve the case. If the institution does

not accept his recommendations, he can make a special

report to the European Parliament.

The European Ombudsman investigates complaints against

the institutions and bodies of the European Union (EU). You

■ European Parliament

■ Council of the European Union

can complain to the Ombudsman about maladministration

in the activities of these institutions and bodies.

■ European Commission

■ Court of Justice of the European Communities

(except in its judicial role)

■ European Court of Auditors

■ European Economic and Social Committee

■ Committee of the Regions of the European Union

■ European Investment Bank

■ European Central Bank

■ European Personnel Selection Office (EPSO)

■ European Anti-Fraud Office (OLAF)

The European Ombudsman cannot investigate complaints

against national, regional or local administrations in the

Member States, even when the complaints are about EU

matters. Many of these complaints could be addressed

to national or regional ombudsmen or committees on

petitions in national or regional parliaments. Contact details

for all national and regional ombudsmen and committees

on petitions in the EU are available on the European

Ombudsman’s website:

http://www.ombudsman.europa.eu

What is maladministration?

Centre for the Development of Vocational Training,

■ European Police Office (Europol)

the European Environment Agency, the Office for

■ Decentralised agencies (such as the European

This occurs if an institution fails to act in accordance

Harmonisation in the Internal Market, etc.)

Maladministration means poor or failed administration.

with the law, fails to respect the principles of good

Please note that this list is not exhaustive. An overview of

the EU institutions and bodies is available on the Europa

website: http://www.europa.eu

administration, or violates human rights. Some examples are:

■ administrative irregularities

■ unfairness

■ discrimination

■ abuse of power

■ failure to reply

■ refusal of information

■ unnecessary delay

OPO50400_Ombudsman_EN.indd 2

The European Ombudsman

COMPLAINT ABOUT MALADMINISTRATION Please read the section entitled ‘How to complain’ before filling out this complaint form.

Please continue on a separate sheet if necessary and enclose all the documents necessary to support your complaint.

1

First name: ........................................................................................................................................................................................................................................

Surname: ...........................................................................................................................................................................................................................................

On behalf of (if applicable): .......................................................................................................................................................................................................

Address line 1: ................................................................................................................................................................................................................................

Address line 2: ................................................................................................................................................................................................................................

Town/City: ........................................................................................................................................................................................................................................

County/State/Province: ...............................................................................................................................................................................................................

Postcode: ..........................................................................................................................................................................................................................................

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Fax: ......................................................................................................................................................................................................................................................

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Against which European Union (EU) institution or body do you wish to complain?

European Parliament

European Investment Bank

Council of the European Union

European Central Bank

European Commission

European Personnel Selection Office (EPSO)

Court of Justice of the European Communities (*)

European Anti-Fraud Office (OLAF)

European Court of Auditors

European Police Office (Europol)

European Economic and Social Committee

Other Union body (please specify)

Committee of the Regions of the European Union (*) Except in its judicial role.

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What is the decision or matter about which you complain? When did you become aware of it?

What do you consider that the EU institution or body has done wrong?

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en

Complaint guide and form

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The European Ombudsman

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on the Ombudsman’s website:

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Complaints to the European Ombudsman (and any annexed documents) are normally dealt with publicly.

‘Dealing publicly’ with a complaint means that any member of the public may have access to the complaint and its annexes. If the Ombudsman opens an inquiry, the opinion of the institution or body concerned on the complaint, any observations on the opinion made by the complainant, as well as other documents mentioned in Article 14 of the Implementing Provisions (available on the Ombudsman’s website) are public documents to which any member of the public may have access on request. The Ombudsman’s decisions on complaints are published on his website with the complainant’s name removed. Some are also published in full, or in summary form, in hard copy and electronic formats. These publications do not include the complainant’s name or address.

A complainant has the right to request that his or her complaint be dealt with confidentially. If confidentiality is requested, there is no public access to the complaint or to the other documents mentioned above. However, even a confidential complaint must be sent to the Union institution or body concerned, if the Ombudsman begins an inquiry. The Ombudsman’s decisions on confidential complaints are published on his website, after the removal of any information which could lead to the identification of the complainant. This information is also removed if the decision is published in full, or in summary form, in a hard copy or electronic format.

Complaints to the Ombudsman may contain personal data relating to the complainant, or to a third party. The processing of personal data by the European Ombudsman is governed by Regulation (EC) No 45/2001 (1). Unless the complainant requests confidentiality, he or she is understood to consent for the purposes of Article 5 (d) of Regulation (EC) No 45/2001 to the Ombudsman dealing publicly with any personal data which the complaint may contain.

(1) Regulation (EC) No 45/2001 of the European Parliament and of the Council of 18 December 2000 on the protection of individuals with regard to the processing of personal data by the Community institutions and bodies and on the free movement of such data (OJ L 8, 12.1.2001, p. 1).

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Write to the Ombudsman in any of the Treaty languages

How to complain

How to contact the European Ombudsman

June 2006

Q K-72-05-015-E N-D

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HOW TO NOW IS MY CASE CAN APPLY TO THE EUROPEAN OMBUDSMAN

Question 1: Would you like to lodge a complaint or do you have a request for information?

Question 2: Is your complaint against an EU institution or body?

Question 3: You are: Question 4: Is your complaint about maladministration?

Question 5: Have you already contacted the EU institution or body concerned, for example by letter, in order to obtain redress?

Question 6: Does your complaint concern work relationships in the EU institutions, bodies, offices and agencies?

Question 7: Have you used all the possibilities for internal administrative requests and complaints provided for in the Staff Regulations and, if so, have the time limits for replies by the institutions already expired?

Question 8: When did you become aware of the facts on which your complaint is based?

Question 9: Has the object of your complaint already been settled by a court or is it pending before a court? *You will find this procedure in the following web: http://bit.ly/2cRW3IK

EUROPEAN COMMISSION ANNEXES

VIDEO CHALLENGE

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BRINGING EUROPE CLOSER - EASO

The European Commission has hired your production company to design the new advertising campaign of the European Asylum Support Office (EASO). The immigration issue has gained great importance in recent years, specially in the subjects of refugees and asylums. In this regard, the European Commission want to promote the work that EASO has done and is doing among young people to ensure that individual asylum cases are dealt with in a coherent way by all Member States.

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The European Commission hired you because your proposal was the most creative, attractive and powerful campaign. Mr Jose Carreira, EASO Executive Director, like the idea to shoot in Salamanca, specially with those scenes of the Salamanca Cathedral. Mr Carreira gave you the brochure of the EASO with all the information you need and he is delighted with all your passion. At the same time, you know that is a unique opportunity to your team and your production company to become known at European level, so all of you are going to appear in the video.

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So know is the time to script, shoot and edit the new advertising video of EASO with a maximum duration of 2 minutes‌

VIDEO CHALLENGE

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BRINGING EUROPE CLOSER - ECI

The European Commission has hired your production company to design the new advertising campaign of The European Citizens' Initiative (ECI). The European Commission is aware that the European Union (EU) is not at its best time, specially with the euroscepticism growing and growing, and with (young) citizens that feel that their voice is not taken into account. In this regard, the European Commission want to promote ECI, as a tool that the (young) EU citizens can use in their advantage to set their own agenda and feel more Europeans.

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The European Commission hired you because your proposal was the most creative, attractive and powerful campaign. Mr Frans Timmermans, VicePresident of the European Commission like the idea to shoot in Salamanca, specially with those scenes of the Main Square of Salamanca. Mr Timmermans gave you the brochure of the ECI with all the information you need and he is delighted with all your passion. At the same time, you know that is a unique opportunity to your team and your production company to become known at European level, so all of you are going to appear in the video.

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So know is the time to script, shoot and edit the new advertising video of ECI with a maximum duration of 2 minutes‌

VIDEO CHALLENGE

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BRINGING EUROPE CLOSER - EIGE

The European Commission has hired your production company to design the new advertising campaign of the European Institute for Gender Equality (EIGE).

As you already know, EIGE seeks to make equality between women and men a reality for all Europeans. Unfortunately, the EIGE is still not known and recognised by most (young) EU citizens and their resources are not exploited by them, and even by the own Member States.

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The European Commission hired you because your proposal was the most creative, attractive and powerful campaign. Ms Pauline Moreau, Chair of EIGE, like the idea to shoot in Salamanca, specially with those scenes of the House of Shells. Ms Moreau gave you the brochure of the EIGE with all the information you need and she is delighted with all your passion. At the same time, you know that is a unique opportunity to your team and your production company to become known at European level, so all of you are going to appear in the video.

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So know is the time to script, shoot and edit the new advertising video of EIGE with a maximum duration of 2 minutes‌

VIDEO CHALLENGE

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BRINGING EUROPE CLOSER - EURES

The European Commission has hired your production company to design the new advertising campaign of The European Jobs Network (EURES). The European Commission is aware that the unemployment is a matter of concern to all Member States, specially among youth. In this regard, the European Commission want to promote EURES, as a tool that can help young people find a job, traineeship or apprenticeship opportunity in the European Union.

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The European Commission hired you because your proposal was the most creative, attractive and powerful campaign. Mr Jean-Claude Juncker, President of the European Commission, like the idea to shoot in Salamanca, specially with those scenes of the Lower Courtyards of the University of Salamanca. Mr Juncker gave you the brochure of the EURES with all the information you need and he is delighted with all your passion. At the same time, you know that is a unique opportunity to your team and your production company to become known at European level, so all of you are going to appear in the video.

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So know is the time to script, shoot and edit the new advertising video of EURES with a maximum duration of 2 minutes‌

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WHAT DOES THE EUROPEAN COMMISSION DO?

1. PROPOSES NEW LAWS • The Commission is the sole EU institution tabling laws for adoption by the Parliament and the Council that: ‣ protect the interests of the EU and its citizens on issues that can't be dealt with effectively at national level;

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‣ get technical details right by consulting experts and the public.

2. MANAGES EU POLICIES & ALLOCATES EU FUNDING • Sets EU spending priorities, together with the Council and Parliament.

• Draws up annual budgets for approval by the Parliament and Council.

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• Supervises how the money is spent, under scrutiny by the Court of Auditors.

3. ENFORCES EU LAW

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• Together with the Court of Justice, ensures that EU law is properly applied in all the member countries.

4. REPRESENTS THE EU INTERNATIONALLY • Speaks on behalf of all EU countries in international bodies, in particular in areas of trade policy and humanitarian aid.

• Negotiates international agreements for the EU.

EUROPEAN PARLIAMENT ANNEXES

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EUROPEAN PARLIAMENT TRIVIAL

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FIRST ROUND

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1) What is the name of the president of the European Parliament?

• Joseph Daul • Pat Cox • Martin Schulz

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Note: Martin Schulz (born 20 December 1955) is a German Social Democratic politician serving as the President of the European Parliament since 2012. Previously he was leader of the Progressive Alliance of Socialists and Democrats in the European Parliament. On 1 July 2014 Martin Schulz was re-elected as European Parliament President.

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2) Where is the official seat of the European Parliament?

• Brussels • Strasbourg • Luxembourg

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Note: The European Parliament has three places of work: Brussels (Belgium), the city of Luxembourg (Luxembourg), and Strasbourg (France). The official seat of the Parliament is located in Strasbourg, where the plenary sessions take place. Luxembourg is home to the administrative offices (the 'General Secretariat'). Committee meetings are held in Brussels.

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3) How many deputes are there in the European Parliament?

• 751 • 626 • 800

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4) Which judge is the current president of the European Court of Human Rights?

• Carla DEL PONTE • Françoise TULKENS • Guido RAIMONDI

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Note: Guido Raimondi (born 22 October 1953) is an Italian judge born in Naples and currently the President of the European Court of Human Rights (ECHR). Raimondi was nominated to the court by Italy and began his 9-year term as ECHR judge on 5 May 2010. He has been the President of ECHR since 1 November 2015.

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4) How many member states are there in the Council of Europe?

• 27 • 45 • 47

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Note: The Council of Europe (CoE; French: Conseil de l'Europe) is an international organisation focused on promoting human rights, democracy and the rule of law in Europe. Founded in 1949, it has 47 member states, covers approximately 820 million people and operates with an annual budget of approximately half a billion euros.

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5) Since when were the European deputies elected universally and directly?

• 1958 • 1979 • 1993

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6) What is the name of the European Parliament building which unites the European deputes in Strasbourg?

• Louise Weiss • Winston Churchill • Robert Schuman

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Note: Louise Weiss (25 January 1893 in Arras, Pas-de-Calais – 26 May 1983 in Paris) was a French author, journalist, feminist and European politician.

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7) It is possible to assist the plenary sessions of the European Parliament in Strasbourg?

• True • False

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8) Robert Schuman was the President of the European Parliament: • True • False

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Note: Jean-Baptiste Nicolas Robert Schuman; 29 June 1886 – 4 September 1963) was a Luxembourg-born French statesman. Schuman was a Christian Democrat (MRP) and an independent political thinker and activist. Twice Prime Minister of France, a reformist Minister of Finance and a Foreign Minister, he was instrumental in building post-war European and transAtlantic institutions and is regarded as one of the founders of the European Union, the Council of Europe and NATO.

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9) In the benches of the European Parliament, the deputes are seated: • By alphabetic order • By nationality • By political group

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SECOND ROUND

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1) What is the emergency telephone number valid in all the European Union member states?

• 12 • 112 • 118

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2) In average, what is the maximum weekly working time in the European Union?

• 40 hours • 48 hours • 60 hours

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3) How long is the period of time that can be arranged to cancel a contract of a sale by mail or a door-to-door selling in the European Union?

• 24 hours • 48 hours • 7 days

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4) What is the film that was financed by the European Union won the Oscar award in 2007?

• The Lives of Others • Welcome to the Land of Shtis • The Queen

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Note: The Lives of Others (German: Das Leben der Anderen) is a 2006 German drama film, marking the feature film debut of filmmaker Florian Henckel von Donnersmarck, about the monitoring of East Berlin residents by agents of the Stasi, the GDR's secret police.

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5) What is the European Voluntary Service?

• A service which replaces the military service • One day of obligated introduction of the European citizenship in all the European countries • A European program that permits the participation in a project of the general interests in other countries

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Note: European Voluntary Service (EVS) is the European Commission's project that allows a young person (18–30 years) to become a volunteer in another country for a specified period, normally between 2–12 months.

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6) Who did invent the printing press in 1440?

• Gutenberg • Goethe • Benz

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7) What is the name of the revolution that put an end to the dictatorship in Portugal in 1974?

• Reign of Terror • The Carnation Revolution • The spring in Lisbon

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Note: The name "Carnation Revolution" comes from the fact that almost no shots were fired and when the population took to the streets to celebrate the end of the dictatorship and war in the colonies, carnations were put into the muzzles of rifles and on the uniforms of the army men. In Portugal, the 25th of April is a national holiday, known as Freedom Day.

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8) What is the specific alphabet of Bulgaria called?

• The Greek alphabet • The Latin alphabet • The Cyrillic alphabet

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9) What is the name of the unfinished cathedral in Barcelona created by the architect Gaudi?

• The Church of Colònia Güell • The Sagrada Família • The cathedral of Santa Maria of Sedea

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10)Where is Schengen?

• In Luxembourg • In The Netherlands • In Belgium

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Note: Schengen is a small wine-making village and commune in far south-eastern Luxembourg, on the western bank of the river Moselle, near the tripoint where the borders of Germany, France, and Luxembourg meet. The name of the commune was changed in 2006[2] to take advantage of the Schengen's name recognition after the signing of the Schengen Agreement there in 1985.

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THIRD ROUND

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1) Where was the treaty signed that created the European economic community - forerunner of the EU? • Westphalia • Rome • Brussels • Versailles

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Note: The Treaty of Rome, officially the Treaty establishing the European Economic Community (TEEC), is an international agreement that led to the founding of the European Economic Community (EEC).

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2) What event does the Europe Day, May 9, commemorate?

• The introduction of the euro in 2001 • The Schuman Declaration of 1950 • Britain's entry into the European Economic Community in 1973 • The signing of the Maastricht treaty in 1992

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Note: In Europe, Europe Day is an annual celebration of peace and unity in Europe. There are two separate designations of Europe Day: 5 May for the Council of Europe, and 9 May for the European Union.

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3) Who was Britain's EU commissioner?

• Peter Mandelson • Robert Kilroy Silk • Michael Portillo • Chris Patten

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Note: He served as Member of Parliament (MP) for Hartlepool from 1992 to 2004, and held a number of Cabinet positions under Prime Ministers Tony Blair and Gordon Brown. He was also the European Commissioner for Trade between 2004 and 2008.

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4) What was the stated aim of the European coal and steel community, the first attempt at integration?

• To pool raw materials so France and Germany could never again build large armies and go to war • Providing the financial muscle to fund a higher standard of entries in the Eurovision song contest • The creation of an economic superpower to rival the United States • Vast economies of scale that would allow Europe to modernise itself cheaply

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5) Who, apart from the United Kingdom, had not joined the euro by January 2001?

• Austria • Greece • Denmark and Sweden • Portugal and Spain 6) What is "subsidiarity"?

• The process by which wine in a once infamous lake turned to vinegar • An opt-out in the European rapid reaction force's chain of command that allows contributing armies to put their troops under Nato's authority • A word used to describe the movement of the European parliament between Brussels and Strasbourg • Making decisions at the national level unless they are an agreed area of EU activity, or the member states can work better together than alone

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Note: Subsidiarity is perhaps presently best known as a general principle of European Union law.

According to this principle, the EU may only act (i.e. make laws) where action of individual countries is insufficient. The principle was established in the 1992 Treaty of Maastricht.

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7) How frequently does the rotating presidency of the EU change?

• Every five years • Every six months • Every year • Every three weeks 8) Who or what is the Schengen of the 1985 Schengen Agreement?

• A small wine-making town in Luxembourg • General de Gaulle's foreign secretary, who first proposed the creation of the group of states • The Dutch diplomat who devised the Schengen state group • A Belgian industrial city near the Dutch border 9) What nationality was Robert Schuman, the foreign minister who put his name to Jean Monnet's plan for a European steal and coal community?

• Belgium • German • British • French 10) Why are there 12 stars on the European flag?

• Ourapanos, the mythical first European, has 12 sons • To represent 12 member states • It is a number that represents prefection and completeness

EUROPEAN CENTRAL BANK ANNEXES

TIPS FOR THE EVALUATION OF THE ANSWERS OF THE YOUNGSTERS

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1. Can you tell us something about the history of the European Central Bank?

In June 1988 the European Council confirmed the objective of the progressive realisation of Economic and Monetary Union (EMU). It mandated a committee chaired

by Jacques Delors, the then President of the European Commission, to study and propose concrete stages leading to this union.

The committee was composed of the governors of the then European Community (EC) national central banks; Alexandre Lamfalussy, the then General Manager of the Bank for International Settlements (BIS); Niels Thygesen, professor of economics, Denmark; and Miguel Boyer, the then President of the Banco Exterior de España.

The resulting Delors Report proposed that economic and monetary union should be achieved in three discrete but evolutionary steps.

Step 1: ‣

Complete freedom for capital transactions

‣

Increased co-operation between central banks

‣

Free use of the ECU (European Currency Unit, forerunner of the €)

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Improvement of economic convergence

Step 2: ‣

Establishment of the European Monetary Institute (EMI)

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Ban on the granting of central bank credit

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Increased co-ordination of monetary policies

‣

Strengthening of economic convergence

‣

Process leading to the independence of the national central banks

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Preparatory work for Stage Three

Step 3:

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‣

Irrevocable fixing of conversion rates

‣

Introduction of the euro

‣

Conduct of the single monetary policy by the European System of Central Banks

‣

Entry into effect of the intra-EU exchange rate mechanism (ERM II)

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Entry into force of the Stability and Growth Pact

2. Can you explain us which are the main activities of the institution? a) The Eurosystem is responsible for: I. defining and implementing monetary policy II. conducting foreign exchange operations III. holding and managing the euro area’s foreign currency reserves IV. promoting the smooth operation of payment systems

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3. Do you know which of them is executed by the European Central Bank and which by each of the European countries?

"The primary objective of the European System of Central Banks [...] shall be to maintain price stability." (Article 127 of the Treaty on the Functioning of the European Union).

This is the key provision in the monetary policy chapter of the Treaty on the Functioning of the European Union. By having the monetary policy of the ECB focus on this objective, the Treaty incorporates modern economic thinking on the role, scope and limits of monetary policy and establishes the basis, in institutional and organisational terms, for the central banking arrangements in Economic and Monetary Union.

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4. Can you make mention of countries in which euro is the official currency?

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5. Do you know why it is important to have a European Central Bank?

The Governing Council of the European Central Bank aims to keep inflation below, but close to, 2% over the medium term.

NEW METHODOLOGIES ANNEXES

INSTRUCTIONS FOR THE DESIGN OF NEW METHODOLOGIES

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1. Each day, in the afternoon, you have to organise groups of 4 people (2 Greeks and 2 Spaniards). Try not to repeat the groups in order to favour the circulation of ideas.

2. Taking into account all the activities executed during each day, think and discuss in the group about methodologies that you can apply in order to “improve” the knowledge of youngsters about the “European Union institution of the day”. a) You have to think in one “on line” and/or one “off line” activity; b) These activities have to incorporate these “features”: I. Innovative (creating new resources or adapting older ones to new situations); II. Inclusive (thinking in ways in which special groups such as minorities are going to be considered); III. Attractive (they have to generate curiosity among the youngsters); d) These activities have to be described, at least, making mention of these dimensions: I. Profile of youngsters; II. Duration of the activity; III. Resources needed (economic, human, etc.); IV. Ways in which we can evaluate if they are useful; 5. Once you have the features and dimensions of your idea written or drawn on a paper, you have to go out to the street and present the idea to at least 4 people (specially youngsters) in order to receive their feedback.

6. With the feedback received, you have to improve your idea and present it to the whole group. Some of your team has to write the proposal (10 lines as maximum) in the forum about the EU institution in the Google Group (to have an electronic record).

7. Members of other teams and facilitators of the project are going to feedback the proposal of your team.

8. The graphic in the next page includes the features (in red) / dimensions (in blue) that your

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team will have to write for each proposal.

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PROPOSALS

INNOVATION

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CURIOSITY

INCLUSIVENESS

PROFILE OF YOUNGSTERS

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DURATION OF ACTIVITY

RESOURCES NEEDED

EVALUATION

Bringing Europe closer. An exchange for increasing European citizenship among youth workers. Project 2015-3-ES02KA105-007159 implemented by Biderbost, Boscan & Rochin (BB&R) in collaboration with Academy of Entrepreneurship (AKEP).

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http://bringingeuropecloser.com Biderbost, Boscan & Rochin John Dalton, 38-52, Bajo J 37007 Salamanca, Spain bbyr@bbyr.com www.bbyr.com

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Authors: Pablo Biderbost & Alonso Escamilla.

Design: Alonso Escamilla.

This project has been funded with support from the Erasmus+ Programme of the European Commission. This publication reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.