Everything you ever wanted to know about
BBB Complaints Better Business Bureau (BBB) has been around for over 100 years, working to bridge the gap between businesses and the consumers they serve. Although some consumers may think of BBB as an enforcement arm for their complaints, that's not how we operate. BBB strives to be impartial and unbiased. As a not-for-profit company, we offer many services, including dispute resolution (A.K.A. complaint handling), for free. When BBB takes a complaint, we strive to help the businesses and consumers in our community reach a fair outcome. Your local BBB has helped to resolve over 3,000 complaints for consumers and businesses every year since 2019.
Here's how it works: BBB can help with many issues, but we can only take complaints between consumers and businesses arising from a marketplace interaction. That means we can't help with employer and employee issues, business collection issues, and complaints about issues not arising in the marketplace i.e., personal issues against a business owner and/or its employees. * If you are a business owner and you receive a complaint about issues falling outside of our purview, let us know, and we will review your case.
Other issues that fall outside of BBB's purview include those involving criminal activity, discrimination allegations, complaints currently in litigation, malpractice, and buyer's remorse, among others. CONTINUE