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START WITH TRUST® eNewsletter | October Issue
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BBB Industry Report: Plumbing
Message from the CEO.
Tip: Seven Strategies to Increase Your Online Sales
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BBB Customer Review FAQs
Are you selling thru social media? You’ll want to read page 6 for “7 Strategies to Increase Your Online Sales” as it provides a useful discussion on what to Understand, Focus on, Create, and Being active. Engage more online customers with these tips.
5 Most Inquired & Most Complained About Industries
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October’s eNewletter is packed with beneficial articles providing information designed with productive insights to offer a transformative view on becoming a Better Business. Click on page 4’s Industry Report for an overview on the “Plumbing Industry Outlook”. Trends and opportunities in today’s plumbing industry as it moves to become increasingly competitive in a construction market.
Welcoming our Newly Accredited Businesses
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Become a Better Business With BBB
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Mediation & Arbitration Services by BBB
Learn “The Power of Customer Reviews” with BBB on page 10. Watch the embedded video. 98% of consumers read online local business reviews. It’s always time for positive impressions with customers. I am certain, this issue is packed with reputable and trustworthy tips to support your business being a Trusted Better Business. Enjoy!
Appreciatively,
Blair Looney President/CEO Better Business Bureau Serving Central California & Inland Empire Counties
BBB INDUSTRY REPORT iPlumbing Industry Outlooki iTrends and Opportunitiesi
More than 200 years since it became a profession, today’s plumbing industry moves with a deliberate pace. In the U.S., 2022 market growth is projected at 1.7%. Behind this unassuming number is a larger story about the ebbs and flows in the economy, and the impact on an increasingly competitive construction market valued at $124B today. READ READINDUSTRY INDUSTRYREPORT REPORT
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98% of consumers read online reviews for local businesses…And BBB is, by far, the most trusted review site. BrightLocal, Local Consumer Review Survey, 2022
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BBB Customer Review FAQs Do customer reviews impact my BBB letter grade? No! Customer reviews average out to a star rating that is completely separate and does not affect your BBB letter grade.
How long are reviews visible on my Business Profile? Both customer complaints AND reviews are reportable on your Business Profile for 36 months.
How long does it take for reviews to show up on my Business Profile? Requests are processed in 10 days or less on average.
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Top 5 Inquired about Types of Businesses
1. Online Retailers 15,857 Inquiries
2. General Contractors 13,372 Inquiries
4. Roofing Contractors 6,155 Inquiries
Data from September 2023
3. Solar Energy Contractors 6,979 Inquiries
5. Plumbers 5,993 Inquiries
Top 5 Complained about Types of Businesses
1. Solar Energy Contractors 99 Complaints
2. Online Retailers
3. New Car Dealers
92 Complaints
55 Complaints
4. Collection Agencies 22 Complaints
5. Hotels 20 Complaints
Mediation Services Every year, Mediation Services provided by Better Business Bureau® Serving Central California & Inland Empire helps thousands of people resolve tough problems without going to court - or giving in. Mediation Services staff and volunteers are trained to help people resolve problems and settle disputes in several ways. Many conflicts arise because people aren’t communicating at all. Our mediators spend a lot of time coaching people on how to negotiate effectively on their own, because that’s by far the best way to deal with problems. If it’s too late for that, a member of our staff can often conciliate a settlement with a couple of letters or phone calls.
REQUEST MEDIATION
Arbitration Services Better Business Bureau Serving Central California & Inland Empire Counties is currently inviting attorneys or dispute resolution professionals (retired or employed) to join our team of arbitrators to help determine disputes between consumers and businesses. If you are ethical, fair-minded, organized, possess strong written and verbal skills and are able to manage hearings and write decisions, BBB welcomes you to apply. Our BBB Auto Line Program, which is administered nationally by BBB National Programs, provides arbitration for disputes involving motor vehicles that qualify under State Lemon Laws. These cases are handled either in writing, by zoom or by teleconference. Arbitrators are compensated for each case. There is no cost for training or materials. Candidates who successfully complete the training will be eligible to hear both Auto Line arbitration and potential binding arbitration cases.
COMPLETE APPLICATION HERE
For additional information give us a call at 661-616-5250 or email at connie@ccie.bbb.org
Better Business Bureau serving Central California & Inland Empire Counties
BBB.org