BBB eNewsletter June 2023

Welcome to the refreshed design of your BBB’s eNewletter. OurAccredited Businesses told us what they wanted to see and how to meet marketplace challenges. We trust the “new look” is beneficial.

Just in time for summer the HVAC Industry is featured in the monthly series “TrendsAccelerating an Industry Forward” on page 4. Click on the Read Industry Report button for trends, challenges and opportunities.

Review pages 6 & 7 for the list of newlyAccredited Businesses approved at last month’s Board of Directors meeting.

AITechnology seems to be around every corner. On page 8 we feature “How businesses are usingAI marketing”. Let us know how this article helps your business.

For a list of businesses with one or more BBB complaints, click on the “HERE” highlighted at the bottom of page 15.

We listened to what you wanted with your BBB’s refreshed eNewsletter.Thank you for the comments, thoughts and continued support by being aTrusted Better Business.

Appreciatively,

Blair Looney President/CEO

The Future of the HVAC Contractors in the United States

The heating, ventilation, and air conditioning (HVAC) industry is crucial in maintaining comfortable indoor environments for residential, commercial, and industrial applications.As energy efficiency and environmental concerns continue to gain prominence, the demand for sustainable HVAC solutions has been on the rise. This report aims to provide an overview of the HVAC industry in the United States, highlighting the industry’s growth, key drivers, and outlook for the coming years.

Got Leads? BBB Get-A-Quote Program Does

Did you know consumers can request a quote directly from your business’s BBB® Profile or through BBB.org/ask tool? Available only to Accredited Businesses like yours, this resource is designed to give you more prospective customers by matching consumer requests to your business’s capabilities and location.

Here’s How It Works:

Direct Request:

Consumers can request a quote from BBB.org/ask or directly click the Get-A-Quote button from your business’s BBB Profile

Search and Share:

Requests made from your BBB Business Profile are sent directly to you. When a consumer request a quote on BBB.org/ask, BBB searches its database for Accredited Businesses near the consumer. The customer then selects which nearby business they would like to receive a quote from. Selected businesses are notifies of the new lead by text or email.

Claim:

Once your business is notifies of a new lead, you can claim or review it by clicking the link within the text or email you receive. Accredited Businesses are urged to only claim leads they lan to contact within 24 hours.

Respond:

Consumers expect quick responses from businesses. The faster you send them your quote, the more likely they are to choose you over a competitor.

BBBAccredited Businesses & BBBAccreditation

Q& A

With Valeria Smith

Helping Hands Corporate Business Packages

Q: Why did you choose BBB Accreditation?

Q: Do you use BBB outside your Accreditation?

A: Whenever I want to discover new vendors to purchase new products or services, I just look at the BBB accredited directory. These businesses clearly care about the expectations of the customers.

A: As a small business owner, I’m constantly looking for ways to expand my business base. That’s the same reason why I’m thrilled to have been a BBB Accredited Business for many years. By being a BBB Accredited Business, I can demonstrate to my customers that I am committed to providing a service with trust, integrity, and honor.

Q: Would you recommend BBB Accreditation to other businesses?

If you are not a BBB accredited member, you are missing out on a lot of opportunities available out there to grow your business. I strongly encourage you to go ahead and become an accredited member, you won’t regret it. I’m grateful for all the opportunities offered to my business

Revoked Accreditation

On 5/24/2023 BBB Accreditation for the following businesses was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet andabideby.

A. Ross Business & Tax Services

6A. Provide a response to each complaint that:

Is professional, addresses all significant issues raised by the complainant, includes appropriate evidence and documents supporting the business' position, and explains why any relief sought by the complainant cannot or should not be granted.

High RiseAuto Repair

6A. Provide a response to each complaint that: Is professional, addresses all significant issues raised by the complainant, includes appropriate evidence and documents supporting the business' position, and explains why any relief sought by the complainant cannot or should not be granted.

Unanswered Complaints

BBB assists in the resolution of disputesbetweenbusinessesand consumers who have had a marketplace relationship. BBB is an impartial party in the process, and BBB professionals facilitate andfosterethicalcommunication between the parties to try and resolve the dispute. For a list of businesses with one or more unanswered complaints in the last45daysclickHERE.

Happy Fourth of July

Our offices will be closedTuesday, July 4th

Better Business Bureau serving Central California & Inland Empire Counties