BBB eNewsletter August 2023

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START WITH TRUST® eNewsletter | August Issue

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BBB Industry Report: The Painting Industry

Working to Secure the Marketplace Message from the CEO.

What to Know when Developing Your Company’s Social Media Policy

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2023 Celebration of Ethical Leadership Awards

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Read this month’s feature “An Outlook for the Future of the Painting Industry” on page 4. Click on the Read Industry Report for an in-depth look at the emerging trends reshaping the painting industry’s future including challenges and opportunities.

3 ways to make your Business Profile on BBB.org stand out

Beginning on page 6 we present a discussion on “What to know when developing your company’s social media policy”. Valuable insights include making it clear who can post content supporting your brand’s voice, tone and repercussions for violations of policy.

Welcoming our Newly Accredited Businesses

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5 Most Inquired & Most Complained Industries

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Your BBB strives to provide articles that are productive for you and your business in each eNewsletter. This issue is filled with beneficial information. Let us know your thoughts.

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Revocations & Unanswered Complaints

Review the 78 newly approved Accredited Businesses beginning on page 10 and about the 3 Revoked Accredited Businesses on page 15.

Every page throughout this issue provides practical information and useful tips supporting being a Trusted Better Business.

Appreciatively,

Blair Looney President/CEO Better Business Bureau Serving Central California & Inland Empire Counties

BBB INDUSTRY REPORT IThe 5-year paintingi Iindustry forecast shows growth aheadI

The past two years have been more difficult than painting stucco without an airless sprayer for the painting industry. Those that survived the pandemic downturn shared an overabundance of work. But now, with a slowing economy, many painters wonder whether to expect a flat or high-gloss outlook.

This white paper provides painters with an unbiased look at the industry and the emerging trends reshaping the painting industry's future.

READ READINDUSTRY INDUSTRYREPORT REPORT

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Save the date Wednesday, September 6th 2023 KSEE24 | 7PM - 8PM Streamed on yourcentralvalley.com

EVENT PAGE

Thank you to our Sponsors!!!

Partner Sponsors:

Student Sponsors:

Event Sponsors:

Program Sponsors:

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3 ways to make your Business Profile on BBB.org stand out 1

1. Add a recent logo.

This will help your business stand out in search results.

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2. Update your overview and include pictures. Having a more completed profile adds to credibility with customers/clients.

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3. Make sure your contact information is accurate.

This assures that potential customers/clients can get in touch with you when they need to.

Get started on editing your BBB Business Profile today by logging into your business portal here!

EXAMPLE

Top 5 Most Inquired about Types of Businesses

1. Online Retailers 22,491 Inquiries

2. General Contractors 17,100 Inquiries

4. Plumbers 5,676 Inquiries

Data from July 2023

3. Solar Energy Contractors 8,029 Inquiries

5. Air Cond.

Contractors 5,078 Inquiries

Top 5 Complained about Types of Businesses

1. Online Retailers 162 Complaints

2. Solar Energy Contractors 64 Complaints

4. Clothing 30 Complaints

3. New Car Dealers 42 Complaints 5. Auto Repair 28 Complaints

REVOKED & UNANSWERED COMPLAINTS LISTS

Historic Union Cemetery Crematory and Funeral Home 6A. Provide a response to each complaint that:

Revoked Accreditation On 6/21/2023 BBB Accreditation for the following businesses was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by.

NGS New Generation Scaffold, Inc. 1B. Fulfill all competency and trade licensing requirements.

Approved Auto Sales 6A. Provide a response to each complaint that: Is professional, addresses all significant issues raised by the complainant, includes appropriate evidence and documents supporting the business' position, and explains why any relief sought by the complainant cannot or should not be granted.

Is professional, addresses all significant issues raised by the complainant, includes appropriate evidence and documents supporting the business' position, and explains why any relief sought by the complainant cannot or should not be granted.

Unanswered Complaints BBB assists in the resolution of disputes between businesses and consumers who have had a marketplace relationship. BBB is an impartial party in the process, and BBB professionals facilitate and foster ethical communication between the parties to try and resolve the dispute. For a list of businesses with one or more unanswered complaints in the last 45 days click HERE 15

Better Business Bureau serving Central California & Inland Empire Counties

BBB.org