Property management offering

City Property Management

barfoot.co.nz/city

Who we are Specialists in CBD apartments – We manage a portfolio of around 800 apartments in and around the City.

– We have built good working relationships with many of the Building Managers and Body Corporate Managers.

– Located just around the corner from most apartment buildings eliminating traffic and travel issues.

Our focus Arrears - City Property Management arrears of 0.86 percent are consistently the lowest in the company of over 75 Barfoot & Thompson branches. This is unheard of in such a large portfolio.

Vacancy rates - this is calculated by the number of days a property is vacant and then given a percentage by the number of properties in the portfolio. Our average is 5.6 percent which is also extremely low.

Growth - refer someone and receive 2 months of free management on your property and theirs. The growth aspect of the business is based on what percentage of growth the business has seen and with our Property Management team performing so well over all aspects of the business we have seen considerable growth year over year through repeat and referral business.

Tracey owns her own investment properties and understands the needs of Landlords who are looking for maximum returns and quality management.

City Property Management City Branch is one the largest branches in the Barfoot & Thompson network. The Property Management team manages the largest portfolio of properties for landlords in the company. We have a dedicated team of portfolio managers and letting agents, which is led by Tracey Boyle, who has over 15 years experience in property management. In 2017, Tracey and her team won ‘Large Property Management Office of the Year 2017’ at the REINZ Awards for Excellence.

We pride ourselves on exceptional service with 40 years combined experience in renting/managing properties in the CBD and across the greater Auckland area.

Shannon Northcott M 027 705 5901 E s.northcott@barfoot.co.nz barfoot.co.nz/s.northcott

5

Property Manager & Team Overall, to end March 2020

6

Property Manager & Team, Central Auckland Region, to end March 2020

6

Property Manager of the Year, to end March 2019 #1 Property Manager of the Year, to end March 2017

5

Barfoot & Thompson Property Manager, 6 months ending September 2016

Tracey’s reputation, expertise, systematized approach and her team’s exceptional results have captured intense customer loyalty over the years. Her wealth of industry knowledge, passion and experience is a key reason her team manage one of Auckland’s largest property portfolios within the Barfoot & Thompson network of Branches. After 15 years in the business Tracey is still looking for better ways to deliver exceptional service to her client base.

Exceptionally focused and results driven, Tracey and the team continue to exceed client expectations at every possible level, and focus on maximising a landlord’s return on their investment portfolio, maintaining the property and providing excellent communication protocols.

This year under the guidance of Tracey, City Property Management won the REINZ award for medium size Property Management Office of the Year.

Our services are headed up by a strong executive management team with a wealth of experience behind them. Our property management team holds all industry relevant qualifications and possess unparalleled market knowledge you can trust and rely upon.

Check out our team here.

Our services From the very beginning, Barfoot & Thompson City Property Management work hard to ensure your investment is well looked after.

Owning a residential investment property can provide outstanding returns over time, but it can also be stressful and time consuming with a lot of legislation to understand and processes to follow. Your property manager will take care of everything for you so you have more time to do what you want. It makes sense to leave the administration and day to day hassles to specialists - secure in the knowledge your property will be managed efficiently and cost-effectively.

Here’s an overview of what you can expect when you choose to work with our expert team.

An online marketing campaign for your property This includes free listing on barfoot.co.nz, realestate.co.nz, trademe.co.nz/property, oneroof.co.nz. homes.co.nz and hougarden.com.

Automated booking system For prospective tenants to streamline the viewing of your property and 24/7 response to inquiries.

Low vacancy rate – Professional photos $150 plus GST - staged by us for free Page 4 of 10 | City Property Management

– High-quality presentation of property

– Arrears managed daily by the manager:

– Daily assessing of market demand VS rental price with our letting team

– First day missed rent - text and email sent. If this is not responded to by 1pm, a phone call is made

– Our team ultimate is three days vacant - vacate on Monday; exit inspection, cleaning, maintenance etc. on Tuesday - Thursday; new tenant in on Friday

– Second day missed rent - 14 day breach notice is issued

Find you the right tenant Interviewing and rigorous screening of suitable prospective tenants and completion of residential tenancy agreement

Bond lodgement With the Bond Centre

Income collection and zero tolerance rent arrears

– Eighth day missed rent - application to tenancy tribunal and inspection notice is issued

Three monthly inspections (or as required by your insurance company) – FREE OF CHARGE – Photos are taken and detailed reports are written – At these inspections we focus on: – Water areas

– Strict vetting process

– Damages

– All tenants watch an informational video which explains their obligations. We discuss in length with tenants about our expectations for rent and care of the property. We believe this is a very important part of the process.

– Changes

Maintenance

– Establish and arrange automatic payments with tenants before they leave the office for sign-up

We’ll take care of all of the day-to-day maintenance and repairs using reputable and trusted suppliers and

tradespeople. Urgent maintenance and repairs will be completed as quickly as possible to minimise potential danger or damage to your property. You can allow us to authorise maintenance up to a monetary value without your consent to speed things up too.

Rent reviews Reviewed every 12 months to ensure your property is in line with current market rent.

Dispute resolution Any problems that arise will be dealt with immediately.

In many circumstances, we will be able to quickly and easily sort out the issues. If for some reason a problem is not resolved, Barfoot & Thompson will represent you at mediation and the Tenancy Tribunal – FOR FREE.

– How many people are there (we count the toothbrushes)

barfoot.co.nz/city

Our fee structure

Free for you!

Our service comes at a very competitive property management fee.

There are no additional charges for inspections, representation at dispute resolutions or when your property is vacant.

1. Inspections

8.5% + GST management and maintenance fee

2. No admin fees

– Fee on rent collected

3. No tribunal fees

– Maintenance fee is an industry standard fee charged on any repairs, maintenance and renovations arranged by us on your behalf. Also charged on any water rates, land rates and body corporate fees paid by us on your behalf – Unfurnished properties are 7.5% + GST

One week rent + GST letting fee – This includes viewings, processing applications, credit checks on potential tenants, signing the contract with new tenants, advertising the property on trademe.co.nz, realestate.co.nz, barfoot.co.nz and oneroof.co.nz – New contract fee of $120 + GST. This fee is charged when negotiating a new contract for you with current tenants staying on. It includes negotiation with the tenant around terms and conditions, rent review conducted at this point, new contract sent to tenants and signed

For all new managements we highly recomend professional photography.

Click here and ask for current pricing.

– Routine inspections are done every three months (or as required by your insurance company), includes detailed report and photos – In-going and exit inspections are done in between tenancies

– Free preparation and representation at tribunal cases

4. Rent reviews – Rent levels are reviewed on a yearly basis to ensure they are in line with market rent

5. Financial statements emailed monthly – plus an annual financial statement emailed at the end of the financial year

6. Troubleshooting – Often maintenance issues can be resolved by the tenants without a contractors callout. We troubleshoot potential issues with the tenants before arranging unnecessary maintenance

We work hard for you From the very beginning, we work hard to ensure your investment is well looked after. Here’s an overview of what you can expect when you choose to work with our expert team.

Initial consultation

Approval

We identify the management service that meets your needs and help you complete all the paperwork needed.

Once we’ve screened our shortlisted applicants, we present these applications to you so that you can make an informed decision and select the most suitable tenant for your property. Everyone is different and you may or may not want to be involved in this part of the process; the decision is yours.

Account activation We set up your account in our management system.

This includes all the details for your property. All future quotes, repairs, maintenance and information associated with your property will be linked to this account and can be sent to you easily whenever you require it.

Marketing We organise all the marketing for your property (in line with your agreed marketing strategy and budget). This can include advertising copy, signboards and photography.

Finding tenants To locate quality tenants, we organise online advertisements on barfoot.co.nz, realestate.co.nz, trademe.co.nz/property, oneroof.co.nz. homes.co.nz and hougarden.com This service is free of charge for you.

Property viewings We conduct viewings of your property by appointment on your behalf. Our Book-A-Viewing system helps us manage these efficiently for you. Ask us for more information.

Tenant applications We know that the success of your investment lies in finding you a quality tenant. We thoroughly check every tenant that applies to rent your property. This includes looking at employment references, past rental history, credit checks, tenancy tribunal checks and proof of income.

Notification Once an appropriate tenant has been selected, we promptly notify them of the decision to avoid losing them to another rental property.

Preparation We organise all final paperwork, monies and lodgment of the bond. If your property is vacant or a tenant is vacating, it will be cleaned, the state of all chattels is documented and any necessary maintenance is completed.

Acknowledged as industry leaders Barfoot & Thompson is committed to being the best real estate agency around. We’re thrilled to be recognised for providing our clients with outstanding service and results by winning coveted industry awards.

International Property Awards – Best International Real Estate Agency: 2018/19

Pre-inspection

– Best International Lettings Agency: 2017/18

We complete a full inspection of your property, including water readings and body corporate information (if applicable).

– Best Real Estate Agency Asia Pacific: three years running

Handover

– Best Lettings Agency New Zealand: 2015-2021

– Best Real Estate Agency Marketing Asia Pacific: three years running – Best Lettings Agency Asia Pacific: 2016-2018

Once a full inspection is completed and recorded, we meet and hand over keys to your new tenant on commencement date.

Receiving rent payments Unlike many property management companies, we collect rental funds from your tenants and hold them in an audited trust account, so you know where your money is at any time.

Award winning website – Best Real Estate Agency Website New Zealand - 2020/21 International Property Awards – Global Winner Best Mobile Website - 2016 Leading Real Estate Companies of the World

2019 REINZ Large Agency of the Year, All Disciplines 8th consecutive year – Recognised as New Zealand’s best large real estate agency of the year by the Real Estate Institute of New Zealand.

Find out more about what a property manager can do for you, visit barfoot.co.nz/howwehelp

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barfoot.co.nz/city

City Property Management T 09 307 6310 M 027 298 4982 E t.boyle@barfoot.co.nz Cnr Fort Street & Commerce Street, Auckland Central

barfoot.co.nz/city Page 10 of 12 | City Property Management