CareConnection July 2014

July2014

Care Connection

Vestex速 uniforms arrive!

New uniforms part of Baptist’s

Eagerly unwrapping their new uniforms at distribution events throughout the organization, employees made history as Baptist Health became the first health system in the world to widely adopt new protective uniforms.

“It’s great to see employees so happy and excited about our new uniforms,” said Diane Raines, DNP, RN, NEA-BC, Baptist Health’s senior vice president and chief nursing officer. “The new infectionpreventing technology enhances our culture of safety and is a big step toward protecting our team members and patients.”

With her new Vestex® scrubs in hand, Cheryl Palmer, assistant nurse manager for Progressive Care at Baptist Beaches, is excited about not having to change her uniform mid-day when contaminates splash on it. “As nurses, we all

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have times where we’ve had to change uniforms during a shift,” said Palmer. “Because the new uniforms repel fluids, we won’t have to do that anymore.”

Ashlene Gormley (pictured left), a nurse in the NICU at Wolfson Children’s Hospital, said, “It’s nice to know that fluids won’t absorb into your undergarments. They just roll completely off the new material.”

While change can be difficult, Veronica Scott-Fulton, vice president of Operations & Patient Care Services, DNP, MPH, RN, NEA-BC, said the bottom line is safety for patients, team members and their families.

“When I was a nurse in the NICU and PICU, I used to change in my garage after work because I didn’t want to expose my children to possible

“journey to zero”

germs. Employees won’t need to do that with our new uniforms,” said Scott-Fulton.

Dina Atallah, an X-ray technologist at Baptist Jacksonville, has always been concerned about exposing her kids to infections. “I will feel more comfortable washing these uniforms at home,” she said.

Sonia Wright, Environmental Services team leader, has worked at Baptist Health for 32 years.

She’s had about five different uniforms and thinks her new hunter green Vestex uniform is the best. “They are very comfortable and much brighter and cheerful,” she said.

Terri Wallace, RN, MSN, associate director of nursing in critical care at Baptist Beaches, and Elizabeth Usher, RN, BSN, CCRN, who works at Baptist Beaches in the critical care unit, both pointed out the advantages of color coding.

“Patients will be able to tell which area we represent based on the color of our uniform. It makes good sense,” Usher said.

Glenn Milano, supervisor for Pulmonary Care at Baptist Jacksonville, was part of the team from Baptist that toured the manufacturing facility in Nicaragua in April.

“Seeing our uniforms from start to finish gives me more appreciation for the product,” Milano said. “I was impressed with the amount of detail that went into ensuring the products were made to our specifications.”

Raines said team members will find that the uniforms will not only provide an added layer of protection, but they will be more durable and last longer.

“This is not a coating,” Baptist Health President and CEO Hugh Greene, FACHE, explained to listeners of a local radio station recently. “The technology is built into the fabric itself. This antimicrobial and fluid repelling aspect doesn’t ever go away.”

With patient garments made of the same infection-preventing technology being July2014 3

distributed later this year, patients will be doubly protected, Raines said.

“The most important thing we can do is wash our hands and make sure the rooms are clean, but this is a technology that allows us to go a step above that,” she said.

“We believe this is not just an investment in uniforms, but in an innovative technology that will make our environment safer,” said John Wilbanks, Baptist Health chief operating officer.

Greene emphasized that our new uniforms are part of Baptist’s journey to zero. “We are on this journey to reduce to zero the number of hospital-acquired infections and this fabric technology is one dimension of this effort in this journey,” Greene said. “We are convinced this technology will make a difference.”

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What if my order was not available or incomplete?

Vestagen will contact you as soon as your item is available to determine the best method of delivery. You should have received a voucher to claim your uniforms, and you should expect to receive your complete order during August.

Please rest assured, all deliveries are expected prior to the Sept. 1 effective date of the new dress code policy.

What if I need to make an exchange after the delivery events end?

Directions are coming soon via email with instructions on how to make exchanges directly with Vestagen.

What about employees who are hired after the delivery events?

There will be two websites available for online purchasing.

More details will be shared in early August.

How should I contact Vestagen with an order issue?

Please email service@vestagen.com and Vestagen will contact you as soon as possible.

We’re No. 1!

Baptist Jacksonville and Baptist South rank No. 1 hospital in Jacksonville by U.S.News and World Report For the third consecutive year, Baptist Jacksonville and Baptist South earned the prestigious No. 1 ranking among metro Jacksonville hospitals in the U.S.News and World Report annual Best Hospital rankings.

Hospitals are ranked nationally by U.S. News & World Report in 16 specialties including cancer, orthopedics, and neurology and neurosurgery.

Baptist Jacksonville and Baptist South were among 144 facilities in the nation – roughly 3 percent of the 4,743 analyzed – to be ranked as high-performing in one or more of the 16 specialties. These specialties included: n Cancer n

Gastroenterology & GI Surgery

This is a tremendous honor and speaks volumes about the high-quality, compassionate care our physicians, nurses and team members provide every day.

U.S. News publishes Best Hospitals to help guide patients who need a high level of care because they face a particularly difficult surgery, a challenging condition, or added risk because of other health problems or age. Objective measures such as patient survival and safety data, the adequacy of nurse staffing levels and other data were used to determine the rankings.

n Geriatrics n Gynecology n Nephrology n

Neurology & Neurosurgery

n Orthopedics n Pulmonology n Urology

In addition to receiving the top ranking in the metro area, Baptist Jacksonville and Baptist South was ranked nationally among the best hospitals for diabetes and endocrinology for the third consecutive year. In addition, Wolfson Children’s Hospital was once again ranked nationally among the 50 Best Children’s Hospitals for Neurology and Neurosurgery.

July2014 5

United Way Days of Caring 2014 Are you interested in volunteering but short on time? The United Way Days of Caring brings volunteer opportunities to you. Come by during your break – only 15 - 30 minutes are necessary – to help make a positive impact on our community.

Please join us for a Day of Caring at a location near you.

No reservation required. Just stop by!

Baptist Jacksonville/Wolfson Children’s, Aug. 4, 11:30 am – 1:30 pm, Function Room C, 8th floor Tower Baptist Information Services, Aug. 7, 9:30 am – 11:30 am, Large Break Room Baptist Beaches, Aug. 12, noon – 2 pm, Conference Rooms A and B Baptist Clay, Aug. 13, 11 am – 1 pm, Conference Room Baptist Nassau, Aug. 15, 1 pm – 3 pm, Board Room Baptist Metro Square/Physician Services, Aug. 20, 1:30 – 3:30 pm, Building B, Conference Rooms 2A and 2B Baptist Home Health, Aug. 28, 1:30 – 3:30 pm, Break Room Baptist South, Aug. 29, 1 – 3 pm, Conference Rooms A, B and C

Employees from Metro Square and Baptist Nassau participated in the 2013 Days of Caring activities where they made thank-you notes for Achievers for Life mentors and ReadingPals volunteers.

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Update: Baptist Stroke & Cerebrovascular Center The Stroke & Cerebrovascular Center at Baptist Endovascular neurosurgery fellows Jacksonville, which opened in March, is already In early July, two endovascular neurosurgery exceeding projections with more than 220 fellows joined the center to receive expert procedures performed during its first three training from our internationally renowned Stroke aEmergency nd Cerebrovascular Program Surgical Cin ase Volume months. transfers from hospitals cerebrovascular surgeons Ricardo Hanel, MD, March 17 through June 22, 2014 the region account for 60 percent of the cases PhD, and Eric Sauvageau, MD. performed at our new center.

Ramesh Grandhi, 250 MD, joins us 200 after completing 97 subspecialty training in 150 interventional 100 neuroradiology at the 38 31 126 23 50 University of Pittsburgh 5 42 39 35 Medical Center, and 10 0 Mar-­‐14 Apr-­‐14 May-­‐14 Jun-­‐14 YTD Richard Williamson, Jr., MD, joins us after Hanel Sauvageau Target completing his % of Total Transfers by Sending Hospital residency in neurological surgery at March through June 2014 “We are clearly making an impact on the lives St. Joseph’s Hospital and Medical Center’s 1.5% of the 0.8% 1.5% 0.8% in families and0.8% around Jacksonville South as the 0.8% Barrow Neurological Institute in Phoenix, Ariz.

Beaches 3.0% patient stories continue to mount regarding Nassau the 3.0% 3.0% Clay Neurocritical care specialist life-saving care the team is delivering,” Naval Hospital Jacksonville 3.0% Ed Fraser said Nicole Thomas,27.1% MHA, FACHE, vice Crucial Care Neurocritical Care Specialist 3.0% Flagler Hospital 3.0% president of Operations and Specialty Services OPMC Shirley Chen, DO, joined SE GA Hlth System-­‐Brunswick 3.8% for Baptist Jacksonville.

SE GA Hlth System-­‐Camden Baptist in July to provide clinical St. Vincent's Riverside Memorial ED -­‐ Julington Creek St. Vincent's Clay Halifax 4.5% 18.0% Phoebe Putney Memorial On June 9, our new state-of-the-art neuroTower.

Putnam Community Vincent's interventional operating suite openedSt. on the Southside

5.3%

17.3%

Neuro-interventional suite

second floor of the J. Wayne and Delores Barr Weaver Tower. This room is equipped with the latest biplane interventional imaging system, which allows for reduced radiation exposure and enhanced visibility for the physician.

leadership for the Neurological Intensive Care Unit in Weaver Dr. Chen completed her neurocritical care fellowship at California Pacific Medical Center in San Francisco and her neurology residency at University of South Florida in Tampa. Most recently, she was an assistant professor in the department of Neurology, department of Neurosurgery and division of Neurocritical Care at the University of Mississippi Medical Center in Jackson, Miss.

July2014 7

Healthy For Life

Want to know what you’re made of?

Try the Bod Pod The Bod Pod is a comprehensive body analysis machine that provides quick, extremely accurate measurements of body weight, body fat percentage and total lean mass. It takes only three minutes, provides instant results and is free to all employees.

Two packages are available: n The Awareness Package – 15-minute visit n The Transformation Package – three monthly visits 30 minutes each, as well as coaching sessions to help you set goals and improve your results Every employee who completes a Bod Pod analysis during July and August will be entered in a weekly drawing to win a Healthy For Life gym bag. Call 202.4850 to set up your appointment today. Located in Howard 710.

Healthy For Life welcomes our newest wellness coach Kyle Manz is excited to join the Healthy For Life team.

She graduated from Georgia College and State University with a Bachelor of Science degree in Health Education and a specialization in exercise science. She can be reached at 202.3316 or Kyle.Manz@bmcjax.com .

To make an appointment with a Healthy For Life wellness coach, call 202.1819.

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Lydia Jones: a Healthy For Life success story

A few years ago, Lydia Jones, Main Admitting, Baptist Jacksonville, discovered that she had severe hypertension after participating in a Healthy For Life screening.

After following up with her physician to confirm the diagnosis, she struggled to manage her disease for several years. Then she decided to make some changes and she became an avid Healthy For Life participant, making regular visits to see her wellness coach, Latrice Kempt. Recently, with hard work and dedication, she has lowered her blood pressure tremendously. As a result, her physician lowered her medication dosages.

Jones attributes her success to better nutrition and fitness habits that have resulted in weight loss. She eats more vegetables, enjoys a fresh garden salad with each meal, and removed fried foods from her diet. She brings a healthy lunch to work, which helps with portion control and saving money. She has also stepped up her physical activity and walks to work.

“Healthy For Life has inspired me to be more accountable. I stay involved and read the wellness communications regularly for great tips that I have incorporated in my life,” said Jones. “I have learned that small steps lead to big change.”

Collaboration is moving forward Baptist Health, Flagler Hospital and Southeast Georgia Health System boards have now signed a non-binding letter of intent to affiliate Our three health systems have made significant progress since last November, when we announced our intent to explore a closer relationship while each remaining independent and focused on our own communities. Our CEOs and boards envision an umbrella of collaborative leadership that will strenthen us for the future.

Meet Carlton Devooght, J.D., FACHE Carlton Devooght will become Senior Vice President of Coastal Community Health

The name that has been chosen for our umbrella organization is: Coastal Community Health. We will continue to operate under our current brand names, but having a single name for the affiliation will be helpful if we ever sign contracts that cover all three of us.

This relationship is not going to be a merger or acquisition.

Nobody is buying anybody!

on July 28. Carlton will report to Hugh Greene and provide day-to-day oversight of the teams made up of selected representatives of each of the three organizations which will help identify top areas of opportunity that would be enabled by a formal alliance.

After attending Episcopal High School in Jacksonville, Carlton received his BA and JD degrees from The University of Georgia and his MBA from Brenau University. He also trained at The Bolles School under Gregg Troy, head coach of the Florida Gators swimming and diving teams.

DeVooght has practiced law for 17 years, spending nearly 9 years as Vice President/ General Counsel & Government Relations at Southeast Georgia Health System. There, he has been responsible for oversight of all legal, regulatory and governmental affairs as well as having administrative duties.

What’s the next step? We roll up our sleeves. With a goal of reaching a final agreement by calendar year-end, the three CEOs have selected a few people from each health system to define the areas of greatest opportunity for collaboration – the things we can do better or more efficiently together. Carlton Devooght (see sidebar at right) joins us on July 28 to help orchestrate this work.

To keep the lines of communication open as this work is done, meetings will be scheduled to answer questions. Information about the alliance also will be posted on the employee intranet.

“My wife, Leslie, and I have family and friends in Jacksonville, and our children play in a soccer league that has connected us with families here,” said DeVooght. With the youngest of their three children starting first grade this August, the Devooght clan will be moving to Jacksonville from Brunswick in early August. Please welcome Carlton and family to Jacksonville!

July2014 9

Bridging the language gap OPI project improves patient understanding

Baptist’s Office of Interpreting Services helps improve communication with patients.

The most recent U.S. census data shows that approximately 15 percent of Jacksonville residents speak a language other than English in their homes.

Baptist Health established the Office of Interpreting Services approximately three years ago to ensure that adequate resources are available for our patients who prefer to communicate in a language other than English.

Previously, all interpreting was provided by outside agencies.

Since its inception, the office has grown to include more than 20 employees who provide interpretation services for 25 different languages. Currently, the department responds to approximately 500 requests per month.

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“We’ve seen tremendous growth in visits by patients who know they will have an interpreter at Baptist Health, either in person, over the phone or via video,” said Debbie Spiker, manager of the Office of Interpreting Services.

“By simply calling 202.5411, an interpreter can be scheduled immediately.”

However, one area identified for improvement was the inefficiency associated with downtime when an agency interpreter is being paid, but is not actively interpreting. Most often this happens when the patient is waiting in the ED and the interpreter is being paid to wait with the patient.

To solve that issue, an OPI (Operational Performance Improvement) team was created in June of 2013. Previously, Patient Access Services

A Patient’s Experience (PAS) representatives would call for an interpreter when the patient checked in. If a Baptist-employed interpreter wasn’t available, an agency interpreter would be sent. Now, PAS representatives use a blue-colored interpreter phone or video remote interpretation to register and triage a patient. After the patient is brought back to a treatment room, the assistant nurse manager calls for an onsite interpreter.

As a result, patient satisfaction in the Baptist Jacksonville and Wolfson Children’s Hospital Emergency Departments have increased and costs have decreased.

“This improvement maximizes patient safety in the absence of an onsite interpreter, and reduces interpreter downtime, said Spiker. “Also, by prioritizing Baptist-employed interpreters, faster and more cost-effective care can be provided to patients who need this service.”

A deaf patient who recently delivered at Baptist Medical Center via C-section said,

“I knew exactly when my baby was born because the interpreter told me that my baby was crying. Prior to that, I only knew when they showed my baby to me. It was the first time I felt like I was part of my own delivery, and I was so grateful for having the sign language interpreter there.”

Wolfson Children’s patients lend a creative hand to BCMA Bar Code Medication Administration (BCMA) is now live at all Baptist Health campuses. Clinicians are using handheld bar-code scanners to enhance the safety of administering medications to patients. Like any device, bar-code scanners occasionally may not work, so additional scanners need to be available. To address this issue, Information Services (IS) came up with a fun and creative way to involve young patients at Wolfson Children’s Hospital.

Tina Potts, IS team leader explains, “We decided to place a box of extra scanners in the office of the associate director of nursing for each facility, and have the kids at Wolfson Children’s Hospital decorate them. This not only makes the boxes easily recognizable, but it also provides an opportunity to show these patients how the bar-code scanners help keep them safe.”

Pat Kirkland, MS, CCLS, CHES, manager of Family Support Services, worked with her team of child life specialists to have patients decorate the boxes. “This was an awesome project for our patients. We really appreciate the kid-friendly approach,” said Pamela Turner, Ph.D., APRN, CPN, NEA-BC, director of pediatric nursing at Wolfson Children’s Hospital.

July2014 11

Ginger Griffin named life member of ASRT Congratulations to Ginger Griffin, RT (R), ASRT, of Baptist Health’s Office of Accreditation, who was awarded life membership by the American Society of Radiologic Technologists (ASRT) during their annual meeting in Orlando on June 27. Only 25 ASRT members have been elevated to life-member status since the group’s inception in 1938.

Life members must maintain continuous membership for at least 30 years and participate in a range of volunteer activities that demonstrate their dedication to the society and the radiologic technology profession.

Griffin graduated from Baptist’s School of Radiologic Technology in 1966 and immediately began working at Baptist as a staff technologist. She joined Kathy Murray, RN, MSN, NEAASRT the same year and served on numerous boards, committees and BC, nurse executive of Baptist task forces, including terms as ASRT president and chairman of the board.

Beaches (left) and Baptist Health Accreditation, and Ginger Griffin, RT She also serves as an on-call adjunct faculty member for the radiologic (R) ASRT, Office of Accreditation technology program at Florida State College of Jacksonville, and is a key member of their advisory committee.

Advisory board fellows Congratulations to our Baptist Health leaders who graduated in June from the Advisory Board Fellowship, an 18-month, advanced leadership development program that prepares emerging executives to become health care’s next generation of leaders.

Special kudos go to LeeAnn Mengel, administrator, Oncology Service Line whose graduation project on the topic, “Facilitation of the Research and Committee Groups around the Development of the Women’s Service Line,” was voted as one of the projects with the most opportunity.

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Ron Roberts, RRT, director of Cardiopulmonary Services, Baptist South; Dana Voiselle, MBA, PHR, director, Human Resources, Baptist Beaches and Baptist Nassau; Amy Lisenby, former system patient experience officer; LeeAnn Mengel, RN, MBA, CPC, CMPE, administrator of Oncology Service Line; Seth McCracken, MBA, CCNA, CSSGB, director, Physician Technology Solutions

Transitions in human resources Ron Floyd is transitioning toward retirement and stepping down as director of Compensation and Human Resources Information Systems (HRIS). He will continue to work part time as he moves toward the next phase of his life. “Ron has a long history with our organization and has served in numerous roles in Benefits, Compensation and HRIS,” said Beth Mehaffey, senior vice president and chief human resources officer. “He has contributed greatly to our team, including leading the creation of an HRIS function, which has been instrumental in automating HR processes.”

To help ease the transition, Camille Cossa is assuming a new role as director of Total Rewards. She will continue to oversee Employee Benefits and Wellness, and will assume leadership for Compensation. Within the Compensation department, Kimberly Johnson has been promoted to senior compensation

analyst and Heather Morgan was recently promoted to compensation analyst.

We also welcome Robin Huber as our new manager of HRIS. She comes to Baptist from CSX and has many years of PeopleSoft experience. She is leading the HRIS team, which includes Marlene Miller and Tara Priest.

HR Team Members (left to right): Camille Cossa, director of Total Rewards, Robin Huber, HRIS Manager, and Heather Morgan, Compensation Analyst

New accreditation director Kip Deckerhoff, RN, MSN, MBA, NEA-BC, was named director of Accreditation for Baptist Health. He will report to Kathy Murray, RN, MSN, NEA-BC, nurse executive of Baptist Beaches and Baptist Health Accreditation, and Diane Raines, DNP, RN, NEA-BC, senior vice president and chief nursing officer.

Deckerhoff joined Baptist in 1987. He has been nurse manager of the Pediatric Oncology Unit since 1998. In 2012 he took on additional responsibility for the Pediatric Day Hospital. His leadership skills will serve him well as he works with team members across the system to fully exemplify Magnet standards and meet accreditation and regulatory standards.

July2014 13

Meet this month’s Star: Sherry Woody, Baptist Nassau Sherry Woody, RN, CNOR, has been a nurse for 21 years, and 18 of those years have been with Baptist Health. She began in Labor & Delivery at Baptist Nassau and then transferred to Labor & Delivery at Baptist Jacksonville. After living in Alabama for three years, she returned to Baptist and continued her career in the operating room at Baptist Eye Institute. She is now back at Baptist Nassau, where she works in the Operating Room.

Woody has participated in ExCEL/PEERS every year since the program’s inception. She served as the staff nurse representative on the PEERS system program development committee and continued to serve when the program changed to ExCEL. She also was the co-site coordinator for Baptist Nassau until 2013.

ExCEL for nurses ExCEL (Excellence in Clinical Education and Leadership) is a selfmanaged, professional development program for qualified registered nurses. It enables nurses to select and pursue opportunities that enhance their professional development and help meet their educational and professional aspirations.

Learn more about ExCEL on the intranet. Select the Education Station tab at the top and the ExCEL topic listed under Professional Development Initiatives.

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What is the reason you initially become involved in ExCEL? I began my involvement with the initial program when it was called PEERS. I realized I could be part of a special program that would recognize and reward me for going above and beyond to deliver best-practice care to my patients. It allows me to evaluate my own practice and be part of process changes that can make a difference in successful patient outcomes. As the ExCEL program has evolved, along with our Magnet successes, the two have become synonymous with educational enhancement, professional maturity and quality patient care.

How have you benefited from your involvement in ExCEL? It encourages and motivates me to work toward professional growth. My participation has resulted in rewards and recognition for developing my clinical expertise in perioperative nursing.

What advice would you give nurses who are interested in participating in ExCEL? Nursing is an admirable and rewarding profession. Be proud of it, own it and make a difference! ExCEL gives you an avenue to enrich your professional goals and make a difference in patient outcomes using best practices.

End-of-Life Care Conference One of the greatest challenges and privileges care providers experience is caring for patients at the end of life. This care extends to their families and friends. On May 15 and 16, more than 60 people gathered for an End-of-Life Care Conference sponsored by Baptist Health. Attendees included nurses, social workers, chaplains and clergy, educators and community members.

End-of-Life Care Conference organizers were: Cindy Howard, RN, MSN, OCN; Shawna Watson, RN, BSN, CCRN; Tasha Schoppee, RN, BSN, CHPN; and Carol Whitefield, RN, MSN, HNB-BC.

During the conference, artist Patty Magee, RN, helped attendees create a beautiful piece of art that represented the lives of those they have had the opportunity to walk with, both professionally and personally, during the final hours of life.

“We thank all the presenters and attendees who shared many heartfelt experiences, as well as insights, wisdom and support,” said conference organizer Tasha Schoppee, RN, BSN, CHPN.

BENEFITS NEWS

No co-pay for Florida Blue wellness benefits Just a reminder: Employees covered by the Baptist Health medical plan, offered through Florida Blue, do not have a co-pay for wellness benefits when using an in-network physician for annual preventive visits or screenings, including annual physicals, annual well woman visits, mammograms, prostate screenings, immunizations and colonoscopies.

The Florida Blue preventive schedule outlines the frequency of each covered wellness service based on age and gender. (For example, how often a mammogram is covered based on a woman’s age.) The schedule can be found on the intranet in the Employee Experience section, under the Benefits link. Please note that if your physician performs services or lab work not included on the preventive schedule, you may have a member responsibility for those services.

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Emerging Leaders revamp technology service request process An Emerging Leaders group recently completed a project to increase customer satisfaction with the Information Service (IS) department’s technology service request (TSR) process. The team surveyed employees who submitted TSRs during a 60-day period, and here is what they learned: n

Nearly 80 percent of respondents felt their requests were handled with enthusiasm.

n

There is room for improvement in customers being kept up-to-date about the status of their requests.

n

Less than half were satisfied with the overall process.

Latrice Kempt, a wellness coach in Employee Health, was one of the Emerging Leaders who worked with IS on this project. She said, “By surveying customers, we were able to hone in on what to work on. Seeing the comments really pointed us toward improving communications.”

The group also mapped TSR processes, interviewed IS subject matter experts and analyzed data. They plan a follow-up survey to see if their recommendations have increased customer satisfaction.

“This has been an opportunity for the Information Services team to work with our Emerging Leaders to improve a very complex service,” said Dave Dully, CHCIO, vice president, Information Technology, and chief technology officer.

Cindy Budzinski, a pharmacist at Baptist Jacksonville, said, “I had no idea how complicated the TSR process was. Learning about the prioritization, resources and the sheer number of requests gave me a better appreciation for what IS does.”

In addition to Kempt and Budzinski, the Emerging Leaders group consisted of: Marty Brown, team lead, Web Technologies; John Cook, supervisor, CE-Tech; and Cortney Surrency, program coordinator, Community Health. Cliff Mika, OPI consultants, helped guide the group in the use of Lean/Six Sigma tools, and Pam Kota was the IS process owner.

One of the group’s recommendations was to add an email address so TSR submitters could ask questions.

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Tim e

ou

g ’s

ood for y

Mark your calendars for: Aug. 23, 2014 l 7:30 am – 3:30 pm l Hyatt Regency l Jacksonville Riverfront

h all tha w it t

.

reconnec t to

Don’t miss Baptist Health’s annual conference featuring women’s health on Aug. 23.

Our keynote speaker is Joy Bauer, MS, RD, CDN, nutrition and health expert for NBC’s Today Show. As one of the nation’s leading health authorities, Bauer will share her practical and straightforward advice about eating better and leading healthier, more fulfilling lives.

The conference also features Baptist Health physicians and clinicians who will share their expertise on a variety of women’s health issues. n n n n n n n

Ellen A. Williams, PhD – Exploring the Intersection of Spirituality and Mental Health Martin Garcia, MD – Bioidentical Hormone Therapy for Women Ricardo A. Hanel, MD, PhD, and Eric Sauvageau, MD – Can I Prevent a Stroke?

Joan Ryan – Yoga Techniques for Relaxation Mona Shah, MD – How our Thoughts and Emotions Affect our Health Kym Dunton, RN, BA, IBCLC – Simple Strategies to Manage Stress Mary Ellen Wechter, MD – Healthy Sex at Any Age

Free health screenings, a fabulous lunch and giveaways are part of this exciting day. Tickets are $35.

Space is limited, so register today. Call 904.549.2983 or visit wjct.org/swh

You’re invited: New lobby opening for Wolfson Children’s The senior management team of Wolfson Children’s Hospital invites you to join in the dedication and ribbon-cutting ceremony for the updated lobby. Phase 1 of the renovated lobby will include newly designed, more private, patient- and guest-friendly space for Patient Access Services. Look in future issues of Care Connection for exciting announcements about the next two phases of the lobby renovation.

Friday, Aug. 1, 2014 Lobby, 1st Floor, Wolfson Children’s Hospital 9 – 10 am: Dedication, Ribbon-Cutting and Open House Light refreshments will be provided.

July2014 17

Don’t just ride, Bike MS Ho

pe Fait h Cu re

MS

Join the Baptist Health team in Bike MS: 2014 PGA TOUR “Cycle to the Shore,” Sept. 20-21.

Bike MS, the premier fundraising cycling series in the nation, raises awareness and funds to help create a world free of multiple sclerosis, a chronic, often disabling disease that affects the central nervous system. The Bike MS: PGA TOUR Cycle to the Shore event benefits the North Florida Chapter of the National Multiple Sclerosis Society. The ride is for any cyclist, age 12 or older, from beginners to avid cyclists.

Route options There are optional distances for cyclists. All cyclists will finish on the boardwalk in Daytona Beach. Visit www.BikeMS.org for route information.

Route support This is a fully supported ride with SAG vehicles, motorcycle patrols, rest stops, medical volunteers and bike shops along the route.

2014 jersey will be unveiled later this month

To register To join the Baptist Health team, visit myBHhome.com/bike for a link to the MS cycling site. Then, click on “Team Baptist Health – Join Team.” Register early to receive a free jersey and water bottle while supplies last. The registration fee is $65, now through Sept. 14, and increases to $75 on Sept. 15. However, if you use the Baptist2014 discount code it will reduce the registration fee to $40. This $25 discount is offered only to those who ride on the Baptist Health team.

Volunteers needed Volunteers also are needed to staff the Baptist Health tent in Daytona Beach during the event and a reststop along the route. Visit “Community Opportunities” on the intranet for more details.

FREE cycling jersey to the first 80 registrants* *In addition to registering on the MS cycling site, riders must order their jerseys on the employee intranet. Visit myBHhome.com/bike.

Order by Aug. 20 to guarantee delivery before Bike MS.

Stay in touch with the team To learn about upcoming group rides, events and to keep in touch with the team, visit the Baptist Flyers Facebook page.

For more information about the MS event, volunteering, group training rides, or jerseys, contact Ryan Timonere at 202.5090 or ryan.timonere@bmcjax.com .

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Reminder: All passwords

every 90 days Baptist Health is implementing stronger password requirements, which include updating your password every 90 days.

Here are some tips to make password changes easier:

If you forget your new password: Go to any PC located at a Baptist Health facility and launch Internet Explorer, which should open to the intranet. n Click on Apps & Tools at the top of the page. n Click on the Password Reset Tool in the middle of the page. n Select Password Reset and follow the on-screen instructions. n Non-employees and employees not at a Baptist Health location should call the Service Desk at 202.7565. n

For employees with mobile devices connected to Baptist email If you are connected to Baptist email through your mobile device, it should prompt you for your password. Do not enter any passwords because they have expired and will not work.

Log in to your PC/laptop or log in to the Physicians’ Portal, Outlook Web, or TITO machine and change your password. n Enter your new password into your mobile device. IMPORTANT: If you forget to update your password on a mobile device, it will continue to automatically try your old password, which will result in locking your user account. n If you have multiple mobile devices connected to your Baptist email, you will need to update each device with the new password. n

For additional details, please see the intranet or the Physicians’ Portal. If you need assistance, contact the Service Desk at 202.7565 or servicedesk@bmcjax.com .

Teal Deals Are Back Baptist Health is teaming up once again with the Jacksonville Jaguars for tickets to home games this season. Order the 3-Game Value Pack for a savings of up to $75 per pack. Tickets for all three games must be purchased on the same order. Single game tickets are discounted up to $30 per ticket off the game-day price.

Tickets can be ordered online at http://www.jaguars.com/baptist or go to the Discounts web page in the Employee Experience section of the intranet .

If you have questions regarding these tickets, contact Brad Fain with the Jaguars at 633.6534.

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Integration

PhysicianIntegration Welcome New Physicians Iman Naseri, MD Baptist ENT – Southpoint office Dr. Naseri earned his medical degree from Medical University of South Carolina and completed his residency in otolaryngology-head and neck surgery at Emory University. His fellowship was in rhinology/skull base at the University of Toronto.

Most recently, he was clinical assistant professor at the University of Florida Jacksonville College of Medicine and chief of the UF Health Sinus & Allergy Center. For an appointment with Dr. Naseri, call 281.0234.

Michael Yorio, MD Jacksonville Orthopaedic Institute Dr. Yorio earned his medical degree from State University of New York Health Science Center at Syracuse.

He completed a residency in internal medicine at Carolinas Medical Center in Charlotte, N.C., and a primary care sports medicine fellowship at the University of Maryland.

Most recently, he was section chief at ProHealth Care Associates in Lake Success, N.Y., as well as a team physician for the NHL New York Islanders, Hofstra University and Molloy College.

Takaya Jones, MD Baptist Primary Care – Black Creek South Dr. Jones earned her medical degree from American University of Antigua, West Indies, and completed her residency in family medicine at the University of Mississippi Medical Center in Jackson. Most recently, she was a hospitalist at Baptist South. For an appointment with Dr. Jones, call 264.6404.

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Elicia Roos, DO Baptist Primary Care – Ponte Vedra Dr. Roos earned her medical degree from Nova Southeastern College of Osteopathic Medicine in Davie, Fla., and recently completed her residency in family medicine at St. Vincent’s Medical Center, Jacksonville. For an appointment with Dr. Roos, call 273.6900.

Ethan Molitch-Hou, MD Baptist Primary Care – Hospitalist Team Dr. Molitch-Hou has joined the hospitalist team at Baptist Jacksonville. He earned his medical degree from Northwestern University in Chicago and completed his residency in internal medicine at the University of Chicago Medical Center, where he was a hospitalist before joining Baptist Health.

Keely Fischbach, MD Baptist Primary Care – Hospitalist Team Dr. Fischbach has joined the hospitalist team at Baptist Jacksonville. She earned her medical degree from the University of South Florida and r ecently completed her residency in internal medicine there.

Dakota Peacock Baptist Primary Care As a patient financial services representative I, Peacock was recognized for going above and beyond his job requirements by offering to lend a hand to suitemates when his primary duties Jolene Bowman, Leslie are complete. Staff from Woodin, Dakota Peacock Physician Recruiting stated and Angelique Wright. that he displays the core values of a Baptist Health employee by showing initiative and a willingness to help other employees. He was presented with a Distinguished Caregivers pin by his manager, Leslie Woodin, along with tickets to dinner and a movie by the Physician Recruiting staff, Angelique Wright and Jolene Bowman.

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Trevanne Matthews Hew, MD Baptist Primary Care – Hospitalist Team Dr. Matthews Hew, MD, has joined the hospitalist team at Baptist South. She earned her medical degree from the University of West Indies in Jamaica and completed her residency in internal medicine at the University of Florida Jacksonville.

Distinguished Caregiver

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Christina Mathai, MD Baptist Primary Care – Hospitalist Team Dr. Mathai has joined the hospitalist team at Baptist Jacksonville. She earned her medical degree from St. George’s University School of Medicine in Grenada, West Indies, and recently completed her residency in internal medicine at University of Florida Jacksonville.

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Community

CommunityInvolvement Habijax volunteers

In June, the Physician Enterprise Services team and Baptist Jacksonville’s nursing leadership team volunteered at Habitat for Humanity’s Habijax. Volunteers worked to construct 25 new homes and complete 25 rehabilitation projects in Jacksonville neighborhoods.

Colyer Friedman, Sabrie Arnold, Catherine Graham, Misty Manwaring and Melissa Gregory

Patricia Lotz, Julie Shafter and Amanda Stevens Michelle MacDonald, Nancy Simon, Ed Hubel, Blanca McKean, CeCe Brooks, Ann-Marie Grietens, John Polisknowski and Waheed Baqai

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BaptistJacksonville Jacksonville Tower 6 opens in mid-August

We are the champions!

Employees from Baptist Jacksonville came in first place in their division in the YMCA First Coast Games, a city-wide corporate flag football tournament.

Nancy Simon, vice president of Patient Care Services for Baptist Jacksonville, shows off the newly renovated Tower 6, which will house Bariatrics and Medical Surgical Telemetry. The floor is expected to open during the week of Aug. 12.

First row: Markus Terrell (sitting), Pamela Nicoli (kneeling), Lonnie Russell and Deborah Jackson.

Second Row: Chris Smith, Cliff Mika, Sammie Robinson, Marcus Clark, Vincy Samuel, Mike Ibarra, Greg Warner, Jr, Leonard Douzart, Quniton Griffin and Rick Walker.

BaptistSouth South Welcome Todd Mollitt Baptist Health welcomes Todd Mollitt, PHR, as the new director of Human Resources, Community Relations and Volunteers at Baptist South. Mollitt has more than a decade of experience in Human Resources, including nine years with Cook Medical, a medical device company based in Winston-Salem, N.C. Mollitt is already a familiar face to some as he was a nurses services technician in the Pediatric Operating Room of Wolfson Children’s Hospital from 1998 – 2001. He has a Bachelor of Science degree in Health Science Education from the University of Florida, a Master of Science in

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Human Resources Management from Indiana, and he is a Certified Professional in Human Resource Management.

“We are very excited to have Todd join our team and look forward to working with him as he transitions to this role,” said Ron Robinson, hospital president, Baptist South. Beth Mehaffey, senior vice president, Human Resources, adds, “Todd brings a combination of Human Resources and leadership experience in both health care and non-health care industries.

He will serve as an integral part of the Human Resources leadership team as well as the leadership team at Baptist South.”

South

BaptistSouth Tammy Daniel published in Executive Insights Tammy Daniel, DNP, MA, RN, NEA-BC, vice president, Baptist Health, and nurse executive, Baptist South, recently authored an article in Executive Insight magazine. The article, “Business Intelligence and Compliance: How one hospital used BI to comply with Joint Commission Standards,” explains how Baptist South used teletracking technology to improve patient flow in the Emergency Department and admit patients to inpatient units more quickly.

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“I’ve learned so much from the nurses, health unit coordinators and MRI techs. They always included me.” n “I enjoyed meeting new people and having new experiences that I could not get anywhere else.” n n n n n n

“The staff is awesome!”

“I’ve learned that I definitely want to work in a hospital.”

“It is hard to get up early in the morning and work long days.”

“It was interesting to see nurses and doctors in action.”

“I learned how to work as a team and get through difficult situations.”

“I loved visiting with the patients!”

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Congratulations to the first group of 37 summer volunteens to complete the four-week volunteer program. Here are a few of their comments:

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Joseph Leone, Charge Specialist Surgical Services Joseph Leone, charge specialist, is a role model and team player, who always has a pleasant attitude and a big smile. When a colleague from Patient Access Services (PAS) had to take a family leave earlier this year, Leone did not hesitate to oversee activity in the lobby after all of the patients checked in. In addition, the PAS staff appreciates his willingness to assist them by contacting the Outpatient Surgery staff to check in consult patients.

Summer volunteen program

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Beaches

BaptistBeaches Kathy Deem Respiratory Therapy Kathy Deem has been a respiratory therapist at Baptist Beaches for more than 16 years. Her caring attitude makes a big difference in her patients’ recoveries. She also volunteers for multiple committees, including the Beaches Employee Advisory Team and as a United Way champion each year.

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Thank you teen volunteers

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Great food drive The summer food drive was a big success this year, collecting more than 302 pounds of food to help feed families in need. Janice Kiernan, senior consultant, Patient Experience, and member of Beaches Emergency Assistance Ministry (BEAM) board of directors shared, “On behalf of the staff and clients at BEAM, thank you to all who contributed to the summer food drive. Along with the fresh food harvested from the Grace Garden, community food drives help to keep the BEAM Food Pantry well stocked.

This allows BEAM to feed more needy families, especially during the summer months when children are not having some of their meals at school.”

This summer’s Teen Volunteer Program, sponsored by the Beaches’ Auxiliary, has been very successful with nearly 100 teens participating. Many are return volunteers, and several are sons and daughters of employees.

Most are required by their high schools to earn community service hours, but many are also looking for an opportunity to learn more about the medical field. They are assigned to nursing units, Outpatient Registration, the Information Desk, Imaging, Jacksonville Orthopaedic Institute, the Wilson Cancer Care Center, the Emergency Department, and both inpatient and outpatient surgery areas.

We thank the Auxiliary Committee who manages this program. They are led by Jerri Snavley and include LouAnn Wolford, Donna Mount, Karen Crews, and University of North Florida interns Danica Mandarano and Jeanette Bateh.

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BaptistClay Clay What makes Wolfson Children’s ERs different?

You may know that Baptist Clay Medical Campus features an ER designed for the unique medical needs of children. But what makes it so special? From the moment you enter the Wolfson Children’s-themed waiting area, you are greeted with a child-friendly environment. Beyond the cheerful decor, here’s what our ER for children offers: n

No other ER in the region has more experience with every level of emergency care for children.

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Wolfson Children’s ERs have fellowship-trained pediatric emergency medicine physicians.

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Specially trained nurses and other health care staff use pediatric treatment protocols for the healing and safety of children.

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Specialized pediatric medical equipment, imaging technology and techniques increase comfort and reduce radiation exposure.

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Dedicated treatment areas and waiting areas are designed just for children and their families.

The Baptist/Wolfson Children’s Emergency Center is conveniently located on Fleming Island, just off U.S. 17 and Village Square Parkway, at 1771 Baptist Clay Drive.

BaptistNassau Nassau Welcome Roxanne Curtright

Revitalizing Self-Care Workshop

Roxanne Curtright joined Baptist Nassau on July 14 as executive assistant to Hospital President Stephen Lee. She has worked for Baptist Health since March 2007 and was the office manager at Lyerly Neurosurgery since July 2009. She is also a graduate of the Baptist Health Emerging Leaders Initiative.

Baptist Health, in partnership with HeartMath and the Watson Caring Science Institute, offers an exciting and effective Revitalizing SelfCare™ program for stress management. The Revitalizing Care Workshop consists of two half-day sessions. The next workshop at Baptist Nassau is Aug. 7 and Aug. 21 from noon to 4:30 pm in the board room. To register, visit eLearning on the intranet and search for Caritas HeartMath. For questions, call Debbie Jones at 202.1393 or Jamie Chiles at 202.9450.

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Wolfson

Wo l f s o n C h i l d re n’s Video goggles help children relax during MRIs

Autism elopement training success story

The Florida Times-Union

Wolfson Children’s offers a new technology that allows children to watch movies using special goggles.

Cinemavision Goggles help distract young patients while they are inside the MRI. Wolfson Children’s is the only hospital in northeast Florida to offer Cinemavision Goggles, thanks to an anonymous donor. “They will help so many more of our kids have MRIs without sedation, especially kids with short attention spans and claustrophobia, as well as very young children,” said Laura McCalvin, Child Life specialist in the Radiology department.

The Child Life department also offers “MR-I Am Ready!” to help alleviate patients’ anxiety by preparing children and their parents for the MRI and by guiding them all the way through the procedure. One week before the MRI, they come to the hospital, where McCalvin shows pictures of everything the child will see, explains the sequence of events, and teaches coping strategies.

Nearly all patients who have completed the training have successful, sedation-free MRIs, reports McCalvin. “It makes it possible to schedule the MRI sooner than would be required with sedation and gets children and their families back to their normal routines safely and quickly.”

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A patrol officer who participated in a training session on elopement behavior (wandering off) in individuals with autistic spectrum disorder, offered by Wolfson Children’s Rehab, recently reported how the training helped him in the field. On April 15, Courtney Ward, OTR/L, pediatric occupational therapist, and Lauren Papke, SLP, pediatric speech-language pathologist, provided the first training for deputies of the Clay County’s Sheriff Office.

In July, Papke received an email from Sgt. Keith Smith of Operations Bureau/Patrol Division, stating, “This past weekend we encountered a 23-year-old nonverbal autistic male. The training and information we received was a huge part of us being able to handle this situation and getting the positive outcome that we did. Thank you so much for what you did.”

Wolfson

Wo l f s o n C h i l d re n’s Distinguished Caregivers

Greg Hermann, RN, Pediatric Intensive Care Unit A young girl had been in the PICU for brain mapping and she was not interacting with any of the staff. Hermann requested a bottle of pink nail polish and painted her fingernails, making a special connection with this patient that was touching to those who witnessed it and demonstrated his compassion as a caregiver.

Lisa Teel, nurse manager Peds Cardiac ICU A nurse who works with Teel says she is an excellent manager who develops strong relationships with patients and families. She came in to work on her day off one Saturday to sit with a patient so the mother could have a break. Staff on the unit also appreciate her positive attitude and kind gestures.

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Sue Fazio, recreational therapist Peds Behavioral Health Fazio is deeply committed to providing heart-centered holistic care to patients, families and staff. She has been very helpful in the development of Wolfson Children’s Integrative Care Program, providing massages to patients and team members. She also seeks to expand her knowledge base and skills by learning new modalities such as healing touch and breath training.

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Amy Shaheen, RN, assistant nurse manager Children’s Research Center In addition to her strong clinical skills and the connection she develops with families, Shaheen has a special ability to share her positive energy with others.

Earlier this year, she spread some cheer to the 6 Weaver staff with treat bags with affirming statements like “We would crumble without you,” “You are sun-sational,”and “You’re a real Life Saver,” which were greatly appreciated.

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Heart Walk fast approaching Don’t miss a beat. Register early for the 2014 First Coast Heart Walk on Saturday, Sept. 20.

Each walker who registers before Aug. 1 and raises at least $25 will receive a NEW 2014 Baptist Health Changing Health Care for Good T-shirt.

Shirts will be awarded on a firstcome, first-served basis this year.

There are no guarantees you will receive a shirt in your size if you don’t register by Aug. 1.

To register as a team captain, visit www.firstcoastheartwalk.kintera.org/baptisthealth and click “create new team” under your location. To register as a walker, visit the site and click “join team” under your location.

Classifieds AUTOMOTIVE

1985 Jeep CJ7 six cylinder has & will run needs alternator mounted & belt (both included) good body large tires clean title $5500 mjcbrown@gmail.com

FOR RENT

Westside 2 bed/1 bath. freshly painted, covered parking, fenced yard. $700/mo.

993.1539 Springfield 3 bed/1 bath. freshly painted, new roof, new floors, new blinds, covered porch, fenced yard, $700/mo. 993.1539 1100sf 3 bd, 1 bath home in Lakewood.

Hardwood, w/d, large fenced yd and driveway, screened front porch, quiet, close to downtown, $925/mo 504.1383

PETS

XL Petco Dog Crate in PERFECT condition paid $129 selling for $50 Alisha (text) 904.874.0659 Kittens/mama cat need good homes, preferably indoors. Free. 8 weeks, trained, sweet females. Mama spayed. sallycatlane@hotmail.com 4 Free kittens available, gray with black stripes. They are 6 weeks old and will have shots shortly. Please call 904.276.4780 - can email pictures.

Miscellaneous

E M P L O Y E E S

Submit a Classified Ad

Next Deadline: August 7, 2014 On the employee intranet, go to Life at Baptist and select Submit Classifieds online.

Please do not include your work phone number or email in the text of your ad.

Digital CareConnection CareConnection is available online.

Issues can be found on the employee intranet by clicking on Life at Baptist.

Ultimate dog kennel/dog run, has extras, paid $2300, will take $1000, for interested buyers please contact 904.755.1857.

Canon dslr lenses, ef 70-200 f/4L usm $500, ef 135 f/2 L usm $800, ef 85 f1.8 usm $300. Excellent condition.

904.505.7878

Home

Kodak ESP 6150 All in one Printer $100 excellent condition, Sony Cybershot 14.1 megapixels 7x optical zoom $125, like new.

Call 382.8016.

Canon 18mp T2i dslr camera, including ef-s 18-55 and ef-s 55-250 lenses.

Excellent condition, asking $450.

904.505.7878

furniture

Twin XL bedding (female). Guaranteed to fit all college dorm twin XL beds. Text 904.382.4357 for photos/info.

WANTED

For Sale - 1040 Talbot Ave, Jax, FL 32205. Google MLS# 722400 for details or Michael 904.333.2304.

Glass Top/Iron Frame dining table with 2 arm chairs and 4 side chairs. In great condition. $350 Kyra 687.8122

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Old slate pool table for DIY project.

Call Debbie @ 912.674.8672

Goods advertised are sold by individual employees. Baptist Health claims no knowledge of goods advertised, offering no warranties or guarantees.