Understanding your statement An essential guide to your Support at Home funding JULY 2026
See exactly where your funding goes Each month, we send you a statement so you can see how your Support at Home funding is being used. It’s a summary, not an invoice – there’s nothing to pay when it arrives. If you have any client contribution payments to make, they’ll come to you separately as an invoice.
Your statement comes in two parts: • A summary page – your funding, what you’ve spent this month and what’s left • A detailed breakdown – every service and expense, so you can see each cost individually
If anything doesn’t look right, or you’d like it explained, your Care Manager is always happy to help.
Understanding your summary The first part of your statement gives you the big picture at a glance.
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Statement Period The date range this statement covers
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BaptistCare ID Your unique identifier in our system
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Participant ID Your unique government aged care number
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Current quarter The three-month period your ongoing Support at Home budget covers
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Quarterly Budget Your funding for the full quarter. If you have short-term pathway funding this will be shown separately further down.
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Classification Your Support at Home classification level, or your Home Care Package level if you’ve transitioned from one.
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Care Manager The BaptistCare team member who looks after your care
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Support at Home account summary Your total funding available this quarter
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Carry-over from previous quarter Any unused funding brought forward from last quarter.
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Support at Home available budget to end of current quarter The quarterly funding you had available at the end of last month.
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Expense summary Everything claimed against your ongoing budget this month
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Remaining Support at Home balance What’s left after this month’s expenses and adjustments.
90 000 049 525
ABN
Support at Home Monthly Statement
Provider
Canberra
Address ABN Phone Provider
14 Wormald Street Symonston ACT 2609 90 000 049 525 (02)6195 3130 Canberra
Address
14 Wormald Street Symonston ACT 2609 (02)6195 3130
Phone
Support at Home Monthly Statement Jane Citizen 29 Sample Street SAMPLETOWN NSW 2000 Jane Citizen 29 Sample Street SAMPLETOWN NSW 2000
1 2 3 4 5 6 7
Statement Period
1 May 2026 to 31 May 2026
BaptistCare Id
AC099999999
Participant Id
444444444 1 May 2026 to 31 May 2026 1 Apr 2026 to 30 Jun 2026 AC099999999
Statement Period Current Quarter BaptistCare Id Quarterly Budget Participant Id Classification Current Quarter Care Manager Quarterly Budget Classification
$10,473.50
444444444 Transitioned HCP Level 3 1 Apr 2026 to 30 Jun 2026 Erica De Raadt $10,473.50
Transitioned HCP Level 3
- no payment is required Erica De Raadt This is an Activity Statement of your Support at Home funding Care Manager If you are required to pay a client contribution, you will receive a separate Tax Invoice Statement
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This is an Activity Statement of your Support at Home funding - no payment is required Support at Home account summaryyou forwill 1 receive May 26 to 30 Jun If you are required to pay a client contribution, a separate Tax26 Invoice Statement $7,474.46 Carry-over from previous quarter
Support at Home summary for 1 May 26 to 30 Jun 26 Support at Home availableaccount budget to end of current quarter o Ongoing from services Carry-over previous quarter Support at Home available budget to end of current quarter
Expense summary for 1 May 26 to 31 May 26 o Ongoing services
Expenditure - Care and services
$1,036.98 $6,437.48 $1,036.98
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$3,377.53 $6,437.48
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$3,377.53
Expense summary for 1 May 26 to 31 May 26 Remaining Support at Home Balance as at 31 May 26 Expenditure - Care and services
$3,377.53 $4,096.93 $3,377.53
Home CareSupport packageatunspent funds as at 31 May 26 Remaining Home Balance
$4,096.93
Home Care balance held by Services Australia
Home Care package o Expenses incurred this month unspent funds o Closing Home CareBalance balance held by Services Australia o Expenses incurred this month o Closing Balance
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$7,474.46
$2,132.90 $215.95 $1,916.95 $2,132.90 $215.95 $1,916.95
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Understanding the other sections on your summary Depending on the type of funding you receive, your summary may include one or more of these sections.
Home Care Package unspent funds You’ll only see this if you were a Home Care Package client on 1 November 2025 and had funds left unspent. These funds transitioned with you to Support at Home. They don’t have an end date – they stay available until they’re used up. The funds may be held by Services Australia or by BaptistCare. They both work the same way.
Support at Home additional funding If you’ve been approved for short-term pathway funding, a summary will appear here. This can include assistive technology, home modifications, restorative care and end of life services. Each short term pathway has its own budget, separate from your ongoing quarterly budget.
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Planned expenditure and administration fees If you have funding for assistive technology or home modifications, you may see an entry for planned expenditure and/or an administration fee. Support at Home summary continues Support at Home additional funding Additional Short Term Funding-Assistive Technology
$2,000.00
o Expenses incurred this month
$283.80 Remaining Assistive Technology budget until: 02/02/2027
Additional Short Term Funding- Home Modifications
$2,000.00
$15,000.00
o Expenses incurred this month
$0.00 Remaining Home Modifications budget until: 02/02/2027
$15,000.00
Planned Expenditure (not included in the closing balance)
1 2
o Replacing Sliding Door
20/04/2026
$3,990.00
o Replacing Sliding Door Coordination Costs
20/04/2026
$598.50
Total Participant Contributions for 1 May 26 to 31 May 26
1
$0.00
Planned expenditure Assistive technology or home modification items that have been approved and/or ordered, but not yet invoiced.
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Assistive technology administration and home modifications coordination costs This covers the cost of arranging your order and processing the invoice.
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Understanding your detailed breakdown The remainder of your statement provides an itemised breakdown of every service and expense. Each type of funding is listed the same way.
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Care management The total number of hours of care management delivered for ongoing services in this statement period. Note that this is just for your information: the cost comes from a dedicated care management pool, so you don’t need to pay anything.
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2
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Expenditure – care and services An itemised list of services or items delivered for each of the service categories listed during the month.
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Date When the service was delivered
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Description and service provide What the service was and who delivered it
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Hour/units and rate How much was delivered and the cost of each hour or unit
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Govt. Sub. The portion the government subsidises
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Client cont. Your contribution, if any
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Total amount The full cost of the service or item
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Use of unspent Home Care Package funds If any of your unspent Home Care Package funds have been used, this will be shown as a separate line in your statement.
Wraparound services These charges cover the administration and coordination involved in organising an approved assistive technology or home modification item.
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Adjustments and missed items A service from a previous month that’s been added or corrected in this statement.
Service planning codes (end of life pathway) On end of life pathways, you may see codes such as DIR and IND. These show the types of direct and indirect care management services.
If you’re unsure about anything on your statement, talk to us. Your Care Manager will be happy to explain your statement and answer any questions you may have.
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Have a question about your statement? We’re always happy to help. Your Care Manager is here to talk to you about any questions or concerns you might have. If you would prefer to discuss your fees and services with an independent third party, you can contact the Older Person’s Advocacy Network (OPAN). OPAN can connect you to a representative to discuss your needs on a confidential basis. Please refer to their website www.opan.org.au or call them on 1800 700 600 for more information.
To discuss your home care package or care plan at any time, please call your Care Manager.
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For more information Call 1300 275 227 Email ask@baptistcare.org.au Visit baptistcare.org.au
BaptistCare is a leading purpose-led care organisation. Guided by our Christian identity, we have been serving people and communities across Australia for more than 110 years. We help people find new ways to live better, through residential aged care, home care, retirement living, community services, disability support and housing across New South Wales, the ACT, Western Australia, Victoria, Tasmania and South Australia. BaptistCare – ABN 90 000 049 525
13395 August 2026 NSW ACT WA