Annual Report 2016
YEAR IN REVIEW THE 2016 ANNUAL REPORT IS NOW
YEAR IN REVIEW A look at our year through the eyes of our Facebook community. 25 JUL 2015 14 SEP 2015
23 WATCH TONIGHT’S NBN news to hear about the 25,000th meal we served at Wallsend today.
40 “What an excellent forum - a great day sharing, learning, meeting new friends”
ALF BOURNE - 100 REASONS TO CELEBRATE
25 OCT 2015 17 NOV 2015
GRACEWOOD STAGE 2 UNVEILED
“Happy Birthday to an inspiring and beautiful man. What a milestone and still going strong!”
167 “From a very humble beginning BaptistCare has grown and growing!!”
ALBUM FOR THE HOMELESS RELEASED
23 DEC 2015 27 MAY 2016
“Well done guys! This makes me cry happy tears! God bless you all!!”
26 JUSTICE CREW HAD us out of our seats before mains were served last night!
The Chairman & CEO’s Report Together, we welcome you to our 2016 Annual Report and invite you to share our heartbeat and capture a glimpse of the year we have been privileged to experience. Across all of our services this year, we have again committed wholeheartedly to better understand and respond to the needs of our customers and clients. Whether this is a woman and her children who have been traumatised by an abusive husband and father, or an ageing man who has no family and declining health. We believe that Care you can trust begins from that very first moment of contact, and to that end, BaptistCare has launched our new Customer Engagement Centre, rolling out strong and positive customer service training to all of our staff. As we write this year’s Annual Report, we continue to work through some of the biggest changes our organisation has faced. Much preparation and foundational work has taken place across the organisation in the last year, as we strive to be a robust and sustainable care provider into the future. We are acutely aware that inequality, depressed living standards and housing stress across our country is a pressing issue. Poverty and homelessness are realities for many of the communities we operate in, and the individuals to whom we provide services. We have also seen the increasing public awareness of an issue that has long destroyed families across our country, that of domestic and family violence. While BaptistCare has worked in this area for almost 30 years, we have welcomed
the intensified national attention calling for the violence to end. As we see opportunities to break the cycle of poverty, our microfinance team have realised some wonderful outcomes and our BaptistCare HopeStreet has also continued to evolve, offering people a sustainable pathway out of long term unemployment through the launch of HopeEnterprises.
HopeEnterprises launched in February 2016 Amongst this hardship, we observe that Australia’s ageing population and the babyboomer generation soon to reach retirement are certain to increase the demand on BaptistCare’s aged care services. These customers are also on a journey of change that we have spent the last year preparing for, as together, we will operate and provide services in an increasingly competitive, consumer-oriented, market driven aged care environment. For our home care services, this saw the introduction of Consumer Directed Care (CDC) in July 2015. We are especially pleased with our response to CDC following the launch of YouChoose, an approach to care in the home that allows the customer control, choice and clarity around the services they need.
We have continued to witness impressive progress on building and refurbishment projects across many of our residential aged care sites, with a total of $33 million invested on two significant projects; Orana on the Central Coast and Niola in Parkes. We are also excited to see work continuing on our new residential aged care facility at Kellyville, where on the same site, The Gracewood has grown to become a wonderful community of people, who are enjoying a community living lifestyle, and who enthusiastically welcome the sale of stage 2 apartments at this award-winning retirement living site.
course of the year. His professionalism and wise counsel will be greatly missed.
Orana Centre redevelopment underway We appreciate those that have gone before us and paved the way for BaptistCare to become the caring, trustworthy and Christled organisation it is today. Our members and donors play a very special role in our organisation, and we are indebted to their passion, commitment and long-standing support of our important mission.
As part of the NSW Government’s biggest social housing reforms in 40 years, BaptistCare was successful in an Expression Of Interest, and therefore moved to lodge a Request For Proposal, to provide 500 dwellings “Our most for older people at risk of homelessness and for resource continues to women and children In particular, we thank be our 3600 staff and escaping domestic violence. Ron Robertson, our first 1000 volunteers who We believe that housing is Secretary, who went to be not just about placing a roof with the Lord on Monday exemplify Care you over someone’s head, but 27 June. Ron gave 27 years can trust each and it is about the provision of of employment and service every day”. security, community, and most to our organisation, and with importantly, a sense of belonging. his wife Nancy, was pivotal in the development and expansion of Our most important resource continues services in those very early days. to be our 3600 staff and 1000 volunteers who exemplify Care you can trust each and every day. As always, we thank God for his grace and We thank them for their hearts, their dedication provision. We commit the future to Him, and commitment and for the difference they make confident that under God’s direction, BaptistCare in the lives of our customers. will continue to grow and prosper as we seek to leave an imprint of the love of Christ on the The Association of Baptist Churches of NSW & lives of those for whom we care. With all the ACT continues to work alongside BaptistCare, challenges of change we face, we continue to and we thank them for the very practical and place our trust in Him as our refuge and our prayerful partnership we enjoy. strength. (Psalm 46:1) The leadership of our Board of Directors, our Executive Committee and Senior Leadership Group have ensured BaptistCare is well positioned for the future, and to them we Graham Henderson Ross Low express our sincere gratitude. Of particular note, we farewell and thank Robert Dunn, who resigned from the Board during the
Chief Executive Officer
Our People 3600 STAFF 1000 VOLUNTEERS
Work Part Time
Work Full Time
Our staff work in the following roles
specialist support roles
community outreach roles
of BaptistCare managers are
of our workforce are
ΓΕΝΝΗΘΕΊ ΣΤΟ ΕΞΩΤΕΡΙΚΌ NACIDO EN EL EXTRANJERO NÉS À L’ÉTRANGER LAHIR DI LUAR NEGERI
Our Customers 17,602 CUSTOMERS 52% 20% 10% 9% 4% 3% 2%
+ over 50,000 meals & food parcels to customers in the community
Our Financials TOTAL REVENUE BY SERVICE (2015/16 & 2014/15) $ millions INCOME PARTS
Residential Aged Care
Community Services & Other
Housing & Retirement Villages
TOTAL REVENUE (BY SOURCE) $268M
150 100 50 0
Residential Aged Care
Community Housing & Services Retirement Villages & Other
TOTAL EXPENDITURE $259M
Government subsidies $188M Fees from Residents & Clients $51M Retention Income $10M Other $10M Financing Income $7M Donations & Legacies $2M
Staff Costs $181M Property Expenses $43M Catering & Housekeeping Expenses $24M Other Expense $11M
1300 275 227 email@example.com baptistcare.org.au BaptistCare Level Two, 22 Brookhollow Avenue PO Box 7626 Baulkham Hills NSW 2153 BaptistCare NSW & ACT ABN 90 000 049 525
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