Annual Report 2026
Chair & CEO Report
Welcome to BaptistCare’s 2026 Annual Report This year has been a defining year for BaptistCare. Following last year’s merger of BaptistCare, Baptcare and Baptist Care SA, this year has been about turning that vision into reality; integrating systems, aligning ways of working and strengthening how we serve our customers and communities as one national organisation – BaptistCare. A defining milestone was the launch of our new Vision, Purpose, Values and Brand, developed through consultation with employees, customers, volunteers and communities. Together, these provide a shared foundation for more than 14,600 employees and volunteers across Australia, uniting us around our vision of ‘Communities where everyone can live to their full potential’, our purpose of ‘Inspired by Jesus to champion care for all’ and our ‘I ACT’ values of inclusivity, accountability, compassion and teamwork.
BaptistCare launched its new national brand in March.
and family violence, workforce sustainability and community services – helping ensure reform is grounded in the realities of the people and communities it is designed to serve. The acquisition of Keyton’s WA retirement village portfolio welcomed more than 2,000 residents and 50 employees into BaptistCare, significantly expanding our retirement living presence in WA. We also welcomed two NSW retirement villages through the acquisition of Presbyterian Aged Care’s retirement living portfolio, further strengthening our ability to provide high-quality housing, care and community as people age.
This year also reinforced the important role BaptistCare plays in shaping the future of aged care, housing and community services in Australia. Working closely with governments, sector partners and communities, we continued to bring forward the voices and experiences of customers, residents, employees and Ten new villages were added to BaptistCare’s carers to inform better policy, WA retirement living portfolio in November. funding and service responses. Major reform continued across the sectors in which BaptistCare operates, alongside increasing demand, workforce shortages, housing stress and rising operating costs. BaptistCare responded by contributing practical operational insight to policy discussions and reform processes across aged care, housing and homelessness, domestic 2
Annual Report 2026
The acquisition of Sunrise Supported Living Tuncurry and Sunrise Home Care expanded our presence on the NSW Mid North Coast, welcoming a 106-unit retirement community, around 300 home care clients and more than 90 employees, while strengthening our integrated continuum of care.
The approval of BaptistCare’s Macquarie Park master plan by the NSW Government marked an important milestone for future growth. The development will create a major intergenerational community incorporating aged care, seniors living, housing, student accommodation and public green space, reflecting our vision
of creating connected communities where people can live to their full potential. We also invested in the environments that support our people. In WA, BaptistCare also relocated its Support Services office to Rivervale, bringing teams together in a modern workplace that supports connection, collaboration and flexible ways of working. Across our aged care homes, we continued investing in quality of life, resident experience and meaningful ageing. The opening of Glendale Lodge in south-west Sydney added 96 beds to our residential aged care portfolio, while the redevelopment of Caloola in Wagga Wagga, NSW, received national recognition, winning the Urban Development Institute of Australia’s Aged Care Development of the Year Excellence Award for its innovative household model. In WA, major upgrades were completed at Morrison Gardens, Balladong Gardens, Bethel and Gracewood, with further refurbishments planned as part of our ongoing investment in resident experience. Lifestyle and wellbeing programs continued creating opportunities for connection, including BaptistCare’s national Christmas Cake cook-off, which brought residents together in a celebration of community, creativity and friendly competition. In VIC and TAS, the program Living Well Together strengthened person-centred care, with evaluation findings showing improvements in resident experience, quality of life and meaningful engagement, helping inform our future national approach. Across the country, BaptistCare supported older Australians to remain living independently at home through coordinated clinical, allied health and care services. During the year, home care teams responded to the introduction of Support at Home by strengthening systems, processes and service models, while drawing on operational experience to support practical implementation Sunrise Supported Living Tuncurry and Sunrise and reform Home Care joined BaptistCare in October. outcomes.
We also strengthened connections between home care and retirement living, bringing services together in the communities where people choose to live. This is helping older Australians maintain independence for longer, with greater access to care as their needs change and a more connected experience across our services. This year marked one of the most significant periods of growth in BaptistCare’s retirement living history, with major acquisitions and continued investment expanding communities that support independence, connection and wellbeing. Development activity continued across the portfolio, including successful sales at Kintyre Living in Dubbo and the next stage of The Grange in Wagga Wagga, which delivered 37 new independent living units. At Peninsula View, stage two progressed, with 57 new two and three-bedroom villas due for completion in early 2027 on the Mornington Peninsula, VIC. BaptistCare Community Housing Limited and Baptcare Affordable Housing continued to provide safe, stable homes for people and families experiencing housing stress, while strengthening quality, tenant experience and national collaboration. Tenant satisfaction remained strong across the housing portfolio, with results exceeding sector benchmarks in NSW and remaining positive in VIC. In NSW, 91% of tenants were satisfied with BaptistCare’s overall services and 93% with the condition of their home. In VIC, satisfaction was 82% and 89% respectively, underscoring the importance of safe, secure and affordable housing in supporting wellbeing and community connection. Eleven new homes in Lara, near Geelong, VIC, are helping larger families remain safely housed together, while teams across housing, clinical services and retirement living worked together to provide more joined-up support for tenants with complex needs. BaptistCare’s community services team delivered strong progress across programs supporting children, young people, families and communities, while strengthening quality, governance and impact. A major milestone was the acquisition of Bridging the Gap in Western Sydney, extending the reach of services that help people build pathways to stability, participation and independence. Services maintained strong accreditation and compliance outcomes, including successful Annual Report 2026
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Chair & CEO Report
QIC Health and Community Services Standards and NDIS reviews, while Mindset mental health services received a rare accreditation commendation BaptistCare welcomed Bridging the Gap in November. for excellence in governance, lived-experience leadership, peer workforce integration and consumer partnership. Other highlights included Wright Place in SA, where around 70% of women supported through the housing-led homelessness response transitioned into long-term stable housing, alongside growth in foster and kinship care and expanded family violence recovery programs in TAS and VIC. Through the Towards Inclusion Framework, BaptistCare continued to support more inclusive communities for people with disabilities. Developed in partnership with the University of Melbourne, the framework promotes belonging, participation and connection, while a new suite of training resources developed during the year will help employees, practitioners and community leaders apply these principles in practice. Meaningful engagement with customers, communities and stakeholders remains central to how we operate. This year, we held BaptistCare’s first National Consumer Town Hall, bringing together residents, clients and lived-experience representatives from across Australia to help shape conversations about our services and future direction. This built on our broader commitment to consumer engagement, with 13 Consumer Advisory Bodies and livedexperience groups active across BaptistCare, ensuring consumer perspectives inform decisionmaking at local, service and organisational levels. We also launched our Nunga Action Plan in SA in June 2026, following extensive engagement with Aboriginal employees, Elders and community members. Together, these initiatives reflect our commitment to listening deeply, strengthening trust and ensuring the voices of the people and communities we serve help shape the decisions we make as a national organisation. Innovation and technology remain key enablers of better outcomes for our customers, communities and employees. 4
Annual Report 2026
BaptistCare continued investing in innovation through its Researcher in Residence model, embedding research, evaluation and evidence directly into service delivery. Working alongside customers, families, employees and community partners, the model helps test ideas in real-world settings and translate evidence into practical improvements. Technology remained a critical enabler of safe, connected and efficient services, with national platform improvements, stronger cyber security, integration of newly acquired services and digital enhancements supporting better outcomes for customers, employees and communities. Chaplaincy and Spiritual Care continued supporting the emotional, social and spiritual wellbeing of customers and employees, with up to 117 chaplains and 137 pastoral and spiritual care volunteers providing care, companionship and pastoral support across our services and communities. Volunteers remain central to BaptistCare. This year, we strengthened our national volunteer program by improving screening, onboarding, learning and governance, while increasing the cultural diversity of our volunteer workforce from approximately 5% to 35%. BaptistCare’s financial position remains strong and resilient, providing a solid foundation for future growth and service delivery. Revenue remained steady at $1.5 billion during our first full year as a national organisation. Despite cost-of-living pressures and the increasing cost of care, strategic acquisitions and continued demand for services contributed to a strong and steady EBITDA performance, while supporting the delivery of increased care minutes for residents and clients. Our underlying surplus for the year was $1.2 million, a reduction from the prior year driven by escalating workforce costs. This result also reflects ongoing investments in integrating legacy state-based systems and building the foundations of a unified national organisation. Enabled by a strong balance sheet, BaptistCare remains well placed to invest in the future while continuing to deliver high-quality care and support. This year, we celebrated the inaugural BaptistCare Excellence Awards, recognising 37 employees, volunteers and teams whose dedication reflects
the compassion, professionalism and commitment shown across BaptistCare every day. We extend our sincere thanks to all employees and volunteers for the care, resilience and generosity you bring to the people and communities we serve.
Financial summary
We are also deeply grateful to our donors, supporters, partners and the many individuals and Baptist
Revenue by source 2%
0%
Government income ($1,028m) Resident income ($168m) Lease income ($169m) Donations and legacies ($6m) Other income ($127m) Finance income ($25m)
8% 11% 68%
11%
The Inaugural Excellence Awards were held in August.
churches who faithfully pray for our organisation and mission. Your encouragement, generosity and partnership strengthen our mission and impact. We thank our Board for their wisdom, stewardship and governance, and for the guidance they provide as BaptistCare continues to grow as one national organisation. As we look ahead, we do so with confidence and optimism. While the challenges facing the care, housing and community services sectors remain significant, BaptistCare is strengthened by our national scale, shared purpose and commitment to innovation. Guided by our vision, grounded in our Christian faith and united by our values, we will continue working to create communities where everyone can live to their full potential.
“And let us consider how we may spur one another on toward love and good deeds, not giving up meeting together... but encouraging one another.” – Hebrews 10:24-25
Charles Moore Chief Executive Officer
Tim Farren Board Chair
Total $1.5b
$ Millions 2026/25 2025/24 1,028 687 168 114 169 126 6 3 127 590 25 22 1,523 1,542
Income Government income Resident income Lease income Donations and legacies Other income Finance income
Source: BaptistCare 2026
Expenditure
Total $1.5b
17%
Employee expenses ($965m) Property expenses ($122m) Service delivery expenses ($139m) Business support and other expenses ($253m)
10% 8%
65%
$ Millions 2026/25 2025/24 965 678 122 91 139 88 253 167 1,479 1,024
Expenditure Employee expenses Property expenses Service delivery expenses Business support and other expenses
Source: BaptistCare 2026
Revenue by service 900
Total $1.5b
845
800 700 600
611 525
500 400
312
300
231
200 100
176
166 94
81
24
26/25 25/24
26/25 25/24
26/25 25/24
26/25 25/24
26/25 25/24
Residential aged care
Home care
Retirement living
Community services and housing
Other
Income Residential aged care Home care Retirement living Community services and housing Other
Source: BaptistCare 2026
$ Millions 2026/25 2025/24 845 611 312 231 176 94 166 81 24 525 1,523 1,542
Annual Report 2026
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2026 by the Numbers
86.8k
customers
12.6k
employees
4.6k
7.3k
aged care residents supported in FY26**
community housing te
47
3.8k
4.7k
1,00
retirement villages
aged care residents receiving care*
retirement units
18.5k 24.3k
home care clients receiving care*
*Customers receiving care at 30 June 2026 **Unique customers supported throughout FY26 (annual total)
Annual Report 2026
1.6k
51
aged care homes
6
voluntee
Housing an homelessn
Residential aged care, home care and retirement living
Updated June 2026
2k
home care clients supported in FY26**
village residents**
community housing dw
735
people sup case mana homelessn
ers
747.2k
hours volunteered
nd ness
k
y enants*
117
chaplains
$1.5b revenue
Disability, mental health, youth, families and community services
37
community housing locations
08
15.8k 19.8k
disability service clients**
adventure camping clients**
10k
8.8k
y wellings
family, youth, and children**
community service clients, including crisis support**
5
1.5k
895
pported through agement to leave ness**
mental health service clients**
therapeutic appointments for people recovering from DFV**
Annual Report 2026
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Document Name top Two lines if needed
Scan to read the stories
FY26 highlights
Read more about our new national brand story
Christmas cake cook-off across all residential homes
Home care growth on NSW’s central coast
Ten new villages added to retirement living portfolio in WA
Rural Mental Health conference in TAS
Halo Ball 2025 raises record funds
An opportunity to connect at Camp Yurrebilla
WestCare Centre food hub expands
Meet Amalie – passionate about working in disability
For more information Call: 1300 275 227 Email: ask@baptistcare.org.au Visit: baptistcare.org.au
Read our Annual and Financial Reports
baptistcare.org.au/annual-report/2026
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