BCS Annual Report 2012

annual report

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At BCS wellbeing is achieved through RESPECT

YEAR ENDED 30 JUNE 2012

BCS Annual Report 2012

RESPECT

Our Vision To be a passionate, innovative, Christian organisation, bringing life-transforming care to our clients.

Our Mission To express Christ’s love as we serve individuals, families and people in the community who have unmet spiritual, emotional or physical needs.

Our Values • Mutual respect and trust in all relationships • Integrity and the highest ethical standards • Stewardship of the resources and responsibilities in our care • Communication that is open, consistent and two way • Continuous improvement in all we do • Performance with recognition for results • Creativity, co-operation and commitment in the workplace The following principles contribute to the BCS RESPECT approach, featured throughout this year’s Annual Report.

This care and service approach focuses on how we can remain person-centered as we relate to those we serve, and to one another: Respect Enable Safety & Security Person-centred Environment Communication Teamwork

ABN 90 000 049 525

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CONTENTS

BCS Annual Report 2012

Contents

Our Chairman’s Report

3

Our CEO’s Report

5

Working to Strengthen our Christian Foundations

7

Our Strategic Plan in Summary

8

Our Geographical Service Coverage

10

Our Service Footprint

12

Our Volunteers

15

BCS LifeCare

17

BCS AgeCare

22

Our Commitment to Sustainability

24

Research & Evaluation at BCS

27

Working at BCS

29

Our Members

30

Our Strategic Leadership Team

31

Our Board of Directors

32

Financial Summary

34

Our Valued Partners

36

BCS’ 2012 Annual Report is printed on Ecostar 100% Recycled Silk paper

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BCS Annual Report 2012

RESPECT

Each person is unique, loved by God, and worthy of respect, dignity and inclusion in the community.

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OUR CHAIRMAN’S REPORT

BCS Annual Report 2012

Our Chairman’s Report “Whenever you did it for any of my people, no matter how unimportant they seemed, you did it for me.”

Matthew 25:40 (CEV) On behalf of the Board and staff of Baptist Community Services - NSW & ACT (BCS), I take great pleasure in presenting the Annual Report for the year ending 30 June 2012.

The theme of this year’s Annual Report is focused on wellbeing, and in particular, how BCS is committed to achieving wellbeing, not only for our clients, their families and carers, but also for our many valued employees and volunteers.

As we reflect on what has been achieved throughout 2011-12 I am pleased to report that there is much for which we are thankful to God. BCS AgeCare continues to grow as a significant outworking of the BCS mission across NSW and the ACT. The Board recognises and salutes the ongoing dedication of the many committed people who contribute to the successful operation of our aged care services. We are delighted that the reach of this work is being further developed through new community care packages, the Gracewood Community development at Kellyville, and the new residential aged care facility being developed at Griffith in the ACT. The Directors of the Board welcome this expansion of our ministry and the attendant challenges that the building of these new developments bring. Our primary concern remains focused on the quality of the care and services we provide, the relationships we develop, and the manner in which we honour those whom we serve.

BCS LifeCare continues to reach out to the poor, the marginalised and those with unmet needs in our community; an aspect of our mission to which the Board remains firmly committed. This year, Directors have been working with both the LifeCare Division and the Strategic

Leadership Team to develop a planning tool designed to audit existing programs and to assess the place of growth opportunities in strategic planning decisions. This audit tool is an important step forward as BCS seeks to chart the future direction of these vital ministries.

As BCS pursues its vision to transform lives, we are once again indebted to our dedicated CEO and committed Strategic Leadership Team. I pay tribute to my fellow Directors, who, in a volunteer capacity have faithfully given so much of their time and continue to dedicate themselves to the oversight and strategic direction of BCS. I particularly wish to thank Barry Marx for his faithful contribution, unique insight and dedicated service as a Director from 2008 to 2011. I again express my gratitude to Judith Carpenter who as Deputy Chair has given me her ongoing support and encouragement.

We gratefully acknowledge the financial support given by the Federal and State Governments during the past year with total income growing by $23 million dollars on the previous year to $242 million. However, the net deficit of $1 million for the year highlights the real challenge BCS faces to remain financially sustainable while continuing to provide the highest standard of care for our clients and residents.

Finally, as you take the time to ponder on this year’s Annual Report, I ask you to join with me in giving thanks to God for His goodness to us. In humility we commit to Him all that lies ahead, looking forward to the coming year in prayerful anticipation.

Dr Graham Henderson Chairman of the Board

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BCS Annual Report 2012

RESPECT

Optimising each person’s self-esteem, choice, abilities, purpose, self-expression and supporting the highest level of involvement and quality of life.

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OUR CEO’S REPORT

BCS Annual Report 2012

Our CEO’s Report ”As each part does its own special work, it helps the other parts grow, so that the whole body is healthy and growing and full of love.”

Ephesians 4:16 (NLT) This past year has seen my vision for the future of BCS begin to impact and shape the organisation as we have all worked with diligence towards this goal.

My vision for the future is that BCS will be an easily accessible, responsive, consolidated organisation delivering care with the passion that our residents and clients deserve. My desire is that this care will be delivered by a vibrant, inspired, capable and well resourced workforce. Furthermore, that BCS will be a financially viable, secure and sustainable organisation in which all employees have a positive attitude, feel accountable through being empowered to take the initiative and approach change with enthusiasm.

To achieve this vision I continue to outline three key focus areas for myself and our Organisation. These three areas include first and foremost our clients, then secondly our people, and thirdly the major projects that BCS is undertaking.

I am pleased to report that during this past year BCS has achieved many significant milestones. In BCS AgeCare plans for development in the ACT received a boost with the Development Application at Griffith receiving approval in October 2011. A sod turning and dedication ceremony was celebrated in March 2012, followed by the beginning of construction in May 2012. Construction of the first stage of The Gracewood Community at Kellyville officially commenced on 8 September, and is due for completion in February 2013.

This past year BCS AgeCare also celebrated the reaccreditation of 16 of our Residential Aged Care Facilities, and success in the Quality Reporting round for 8 of our Community Care Centres.

In BCS LifeCare we witnessed the beginning of operation of the BCS Illowra Place, our community housing program

in Lismore. BCS Food 4 Life expanded its operations to include an outlet in Dubbo in the states Central West.

Finally, in June 2012 BCS Relationships Services launched the Not In My House program which made new resources available for those working with victims and perpetrators of domestic violence.

All this would not have been possible without the ongoing commitment, dedication and passion of the many staff and volunteers across NSW and the ACT who continue to serve our clients care needs.

I also want to acknowledge the contribution made by the Strategic Leadership Team at BCS over this past year.

Their continued support and commitment to the mission and vision of BCS is vital in enabling BCS to grow and develop to be a leading not-for-profit service provider.

Alongside the Strategic Leadership Team I want to thank our Board of Directors who devote many hours in their support of the Organisation and as they chart the direction for BCS. Lastly, thank you to all our members, church partners, donors, and corporate supporters for the part you play in promoting and sharing the mission of BCS. As you read this Annual Report I hope you can embrace the passion we share in seeing genuine wellbeing achieved for our clients and their families and carers as well as for our many staff and volunteers who serve so willingly day by day.

Ross Low Chief Executive Officer

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BCS Annual Report 2012

RESPECT

Addressing each person’s need for feeling safe and secure.

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WORKING TO STRENGTHEN OUR CHRISTIAN FOUNDATIONS

BCS Annual Report 2012

Working to Strengthen our Christian Foundations “BCS proactively expresses its Christian identity in a wide range of ways.”

Baptist Community Services – NSW & ACT (BCS) was formed in 1944 with the vision of expressing the love of Jesus to people in need, and in 2012 this calling remains at the very heart of BCS as an organisation. During 201112 the primary focus has been on working to understand and expand the way in which this goal is expressed and articulated throughout the organisation.

BCS proactively expresses its Christian identity in a wide range of ways. At the highest level our Vision and Mission statements articulate our intention to bring life-transforming care to all people whom we serve, in a manner that communicates God’s love for them. In turn, both our values and RESPECT care and service approach are firmly anchored in Biblical principles for appropriate, honouring behaviours that reflect the dignity of all people as loved by God and worthy of respect and inclusion.

At the heart of BCS’ leadership our Board of Directors is comprised of men and women who are active members of Baptist churches, as is the CEO. Similarly our employment policies indicate that senior managers are to have an active Christian faith and to model leadership in the workplace that reflects the values associated with communicating Jesus’ love for all people.

All staff employed by BCS agree to work within the Christian principles articulated through the Mission, Vision, Values and RESPECT approach. Staff are further supported by the activities of Chaplains working across all of our centres and services to provide pastoral care and support for clients and residents. In 2011, the number of chaplains has grown to 42. As well as residential aged care, chaplains serve across the broader community

linked to BCS in-home aged care and disability programs.

Chaplains within BCS LifeCare are located in four hospitals and four prison or justice programs as well as three LifeCare community centres.

Clients and staff across all of our services and facilities have the opportunity to attend regular Christian devotions, prayer and worship services. Major Christian holidays such as Christmas and Easter are celebrated together, focusing on the true meaning and significance of these occasions.

Partnerships with Baptist Churches are promoted in order to provide opportunities for members to be involved in care activities, to encourage prayer and to support local community service initiatives.

This year we have also worked to develop a framework to express the manner in which BCS’ Christian heart is communicated at the level of service delivery, noting that we have an extremely diverse workforce as well as a highly diverse range of clients.

Building on the RESPECT approach, we have outlined the manner in which we seek to serve people of all faiths, cultures, lifestyles and backgrounds with respect and inclusiveness. A range of scenarios are included in order to ensure a common approach, rather than one based on personal values and assessments. Across our services we want to help our staff to consistently communicate God’s love relationally by bringing the resources we have available to offer hope, care and compassion to those in need.

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BCS Annual Report 2012

OUR STRATEGIC PLAN IN SUMMARY

Our Strategic Plan in Summary “...as the Living Better, Living Longer aged care reform package is implemented, BCS will need to adapt to these changed conditions.”

BCS has identified five key issues for focus over the next five years. These include: 1 Ageing Population 2 Growing Communities of Disadvantage 3 Ageing Workforce and Changing Employment and Volunteering Trends 4 Dramatic Developments in Technology and Environmental Considerations 5 Effective Partnerships with Churches, Government and other Non-Government Organisations In response to these societal challenges BCS’ Strategic Plan 2011-2015 has set out 13 Strategic Objectives which are based around 7 Business Excellence Framework Categories (see table on page 9 opposite). These objectives will equip BCS to continue achieving its Vision and Mission for the communities we serve in NSW and the ACT. Policy decisions by Governments will also influence how care is provided in the future. In particular, as the Living Better, Living Longer aged care reform package is implemented, BCS will need to adapt to these changed conditions.

Our Operational Divisions BCS is organised into two operational divisions, AgeCare and LifeCare, with services spread throughout NSW and the ACT. The geographic service coverage is depicted in the maps included on pages 10 and 11 of this report.

BCS AgeCare BCS has a significant ministry to the aged through residential care and community-based services across NSW and the ACT. Services include: • 21 residential aged care facilities with care options ranging from independent living to high care and dementia-specific services • 6 retirement villages • Respite services • Transition aged care program • Over 10,000 in-home packages for the aged and people living with disabilities, including Home and Community Care (HACC), Community Aged Care Packages (CACPs), Extended Aged Care in the Home (EACH), Consumer Directed Care (CDC), EACH Dementia (EACH-D), and Veterans Home Care (VHC).

BCS LifeCare Beyond the aged care sector, BCS serves the community, particularly the disadvantaged and people living on the margins, through a range of practical and creative care initiatives. These include: • Relationship and family counselling services • Accommodation and support for women and their children escaping domestic violence • Microfinance loan services and food security program • Youth residential programs and crisis intervention services • Affordable and social housing for marginalised people • Local community and early childhood centres • More than 40 chaplains working across residential and community aged care, LifeCare programs, in hospitals and in juvenile justice centres.

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OUR STRATEGIC PLAN IN SUMMARY

BCS Annual Report 2012

Business Excellence Framework Categories

Strategic Objectives

Christian Leadership

1. Our Christian Mission and Values are actively demonstrated in the way we deliver our services, our relationships and our organisational culture.

2. Client wellbeing will be a key objective for all BCS clients.

Client and Market Focus

People

3. Responding to the needs of increasingly frail and vulnerable older people will be the primary focus for BCS AgeCare.

4. Develop strategies that focus on the needs of families and people impacted by abuse and trauma not being addressed by other organisations.

5. A people management model which is responsive to organisational needs.

6. Attract, engage and retain committed employees and volunteers.

7. Building stronger partnerships with the Baptist Churches.

Strategy and Planning

Information and Knowledge Process Management, Improvement and Innovation

Success and Sustainability

8. Develop effective partnerships with government, not-for-profit and corporate sectors.

9. Improve the availability and quality of community housing.

10. The BCS Service Delivery Model will provide an integrated range of services offering client choice and flexibility which maximise independence and wellbeing.

11. Service delivery and business operations are continuously improved.

12. Achieve environmental sustainability in our operations and practices.

13. Provide a sustainable revenue stream for BCS LifeCare services.

The full BCS Strategic Plan for 2011-15 is available from the BCS website at http://www.bcs.org.au/AboutBCS/Publications.aspx, or by contacting BCS to request a printed copy.

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BCS Annual Report 2012

OUR GEOGRAPHICAL SERVICE COVERAGE

Our Geographical Service Coverage 35 49

9

57

8

10 15

56

6

12

22

63 26

23 14

19

40

59

32

36

44

13 11

43

GREATER SYDNEY

18

58

42 28

7

52 38

54 60

17

39 16

61 50 31

25

30 29

34

46

24 5

33

47 41

63

3

21

4

27

20

37

51

55 53

KEY

1

48

45

Areas we service in NSW Areas we service in Sydney Areas we service in ACT

1. ACT 2. Ballina 3. Bathurst 4. Bland 5. Blayney 6. Bogan 7. Boorowa 8. Bourke 9. Brewarrina 10. Broken Hill 11. Cabonne 12. Central Darling 13. Cessnock 10

14. Cobar 15. Coonamble 16. Coolamon 17. Cootamundra 18. Cowra 19. Dubbo 20. Dungog 21. Forbes 22. Gilgandra 23. Gloucester 24. Gosford 25. Goulburn Mulwaree 26. Greater Taree

27. Great Lakes 28. Griffith 29. Gundagai 30. Junee 31. Kiama 32. Lachlan 33. Leeton 34. Lockart 35. Lismore 36. Maitland 37. Mid Western Regional 38. Murrumbidgee

39. Narrandera 40. Narromine 41. Newcastle 42. Oberon 43. Orange 44. Parkes 45. Palerang 46. Lake Macquarie 47. Port Stephens 48. Queanbeyan City 49. Richmond Valley 50. Shellharbour 51. Shoalhaven

52. Temora 53. Tumut 54. Upper Lachlan 55. Wagga Wagga 56. Warren 57. Walgett 58. Weddin 59. Wellington 60. Wingecarribee 61. Wollongong 62. Warrumbungle 63. Wyong

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BCS Annual Report 2012

OUR GEOGRAPHICAL SERVICE COVERAGE

Greater Sydney Local Government Area Service Coverage

HAWKESBURY

HORNSBY

BAULKHAM HILLS

PITTWATER

BLUE MOUNTAINS

HUNTERS HILL KU-RING-GAI

WARRINGAH

BLACKTOWN

MANLY WILLOUGHBY

RYDE

PENRITH

LANE COVE

NORTH SYDNEY

MOSMAN

PARRAMATTA CANADA BAY

HOLROYD AUBURN FAIRFEILD

WOOLLAHRA

LEICHHARDT BURWOOD ASHFEILD

SYDNEY MARRICKVILLE CITY

STRATHFEILD

WAVERLY

CANTERBURY LIVERPOOL

BANKSTOWN

ROCKDALE

BOTANY BAY

RANDWICK

HURTSVILLE KOGARAH CAMDEN

SUTHERLAND

WOLLONDILLY

CAMPBELLTOWN

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BCS Annual Report 2012

OUR SERVICE FOOTPRINT

Our Service Footprint BCS LifeCare Youth & Children BCS Auburn Baptist Pre-School Kindergarten BCS Leith House BCS Northmead Baptist Child Care Centre BCS Pathways LifeCare Relationship Services BCS LifeCare Relationship Services BCS LifeCare Relationship Services BCS LifeCare Relationship Services BCS LifeCare Relationship Services Community Housing BCS Chisholm Care

BCS Clinton Place BCS Illowra Place

Auburn Pennant Hills Northmead Wyong Bankstown Campbelltown Central Coast Penrith Illawarra/ Macarthur Goulburn Lismore

Community Development BCS Darcy House Port Kembla BCS Warilla North Community Centre Warilla North Food 4 Life BCS Food 4 Life BCS Food 4 Life BCS Food 4 Life BCS Food 4 Life BCS Food 4 Life BCS Food 4 Life BCS Food 4 Life BCS Food 4 Life BCS Food 4 Life BCS Food 4 Life

Beresfield Dubbo Hornsby Heights Jannali Newcastle Petersham Raymond Terrace Wallsend Wellington Windale

Hunter Services BCS Assistance with Care & Housing for the Aged BCS Employment Ventures BCS Maycare Community Centre BCS Night Vision BCS Community Outreach Team

Tuggerah Newcastle Newcastle Newcastle Newcastle

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Microfinance Loan Services No Interest Loan Scheme BCS No Interest Loan Scheme BCS No Interest Loan Scheme BCS No Interest Loan Scheme BCS No Interest Loan Scheme BCS No Interest Loan Scheme BCS No Interest Loan Scheme BCS No Interest Loan Scheme

Broken Hill Dubbo Sutherland Moree Newcastle Warilla North Wellington

Step Up Loan Scheme BCS Step Up Loan Scheme BCS Step Up Loan Scheme BCS Step Up Loan Scheme

Dubbo Newcastle Warilla North

Pastoral Care BCS AgeCare Chaplaincy BCS LifeCare Chaplaincy

BCS LifeCare Chaplaincy BCS LifeCare Chaplaincy

All Regions Community Centres Corrective Services Hospitals

Other BCS Services BCS Care Call BCS Catering Solutions BCS Support Services

Marsfield Granville Epping

BCS AgeCare BCS AgeCare Northern Region BCS Northern Regional Office

Kariong

Residential Aged Care BCS Kara Centre BCS Kularoo Centre BCS Maranoa Centre – Alstonville BCS Maranoa Centre – Lismore BCS Orana Centre BCS Warabrook Centre BCS Mid Richmond Centre

Mayfield Forster Alstonville Lismore Point Clare Warabrook Coraki

OUR SERVICE FOOTPRINT

Retirement Living BCS Maranoa Village – Alstonville

Alstonville

Day Respite Care BCS Blue Gum Cottage BCS Hunter Centre Based Day Care

Taree Warabrook

In-Home Care BCS Care Centre – Central Coast BCS Care Centre – Hunter BCS Care Centre – Mid North Coast BCS Care Centre – Northern Rivers

Kariong Adamstown Tuncurry Alstonville

BCS AgeCare Southern Region BCS Southern Regional Office

Symonston

Residential Aged Care BCS Caloola Centre BCS Carey Gardens Centre BCS George Forbes House BCS Morling Lodge

Wagga Wagga Canberra Queanbeyan Canberra

Day/Overnight Respite Care BCS Towner House

Wagga Wagga

In-Home Care BCS Care Centre – Canberra Canberra BCS Care Centre – Goulburn Goulburn BCS Care Centre – Illawarra/Shoalhaven Nowra BCS Care Centre – Murrumbidgee Griffith BCS Care Centre – Queanbeyan Queanbeyan BCS Care Centre – Riverina Wagga Wagga BCS Care Centre – Southern Highlands Bowral BCS AgeCare Sydney Region BCS Sydney Regional Office BCS Gracewood Marketing Suite

Marsfield Kellyville

Residential Aged Care BCS Aminya Centre BCS Cooinda Court BCS Dorothy Henderson Lodge BCS Hayfield Court BCS Shalom Centre BCS Waldock Centre BCS Yallambi Centre

Baulkham Hills Marsfield Marsfield Carlingford Marsfield Carlingford Carlingford

BCS Annual Report 2012

Retirement Living BCS Aminya Village BCS Willandra Village

Baulkham Hills Marsfield

Day/Overnight Respite Care BCS Robertson Centre BCS Willmette Cottage BCS Nukara Respite Centre

Carlingford Carlingford Willoughby

In-Home Care BCS Care Centre – North Shore BCS Care Centre – Cumberland BCS Care Centre – Hills District BCS Care Centre – Northern Suburbs BCS Care Centre – Seven Hills BCS Care Centre – Wisemans Ferry

Hornsby Auburn Castle Hill Marsfield Seven Hills Wisemans Ferry

BCS AgeCare Western Region BCS Western Regional Office

Wentworthville

Residential Aged Care BCS Morven Gardens Centre BCS Niola Centre BCS Warena Centre

Leura Parkes Bangor

Retirement Living BCS Kitty Doyle BCS Merindal Hamlet BCS Warena Village BCS Wingara Hamlet

Five Dock Glenbrook Bangor Springwood

Day/Overnight Respite Care BCS Bushman’s Centre BCS Victoria Centre

Parkes Forbes

In-Home Care BCS Care Centre – Broken Hill BCS Care Centre – Central West BCS Care Centre – Macarthur BCS Care Centre – Mid State BCS Care Centre – Nepean BCS Care Centre – South East Sydney BCS Care Centre – South West Sydney

Broken Hill Cowra & Parkes Harrington Park Dubbo Penrith Sutherland Liverpool

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BCS Annual Report 2012

RESPECT

Identifying and responding flexibly and creatively to each person’s individual perspectives and needs, and focusing on enabling wellbeing in a supportive environment.

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OUR VOLUNTEERS

BCS Annual Report 2012

Our Volunteers “Every BCS volunteer makes a difference and their contribution is appreciated…”

Over the past year more than 1000 volunteers have given their time and energy to make a valuable difference.

Every single volunteer is valued and every contribution is important not just to our clients, but also because volunteers are an essential part of maintaining BCS’ standard of care.

BCS volunteers are just as varied as the roles they undertake every week. They range from a great grandfather who drives a bus to a University student who serves hot meals and gives blankets to those without a place to sleep.

Every volunteer has a desire to serve others, sharing their time and knowledge with those who are less fortunate and the people who need it most.

While many BCS programs and facilities are able to provide extra care and support for their clients through the assistance of voluntary workers, a number of BCS programs are only able to operate because of the effort and time of the volunteers. There are Community Centres and Homeless Outreach programs with a single staff member who is supported by volunteers. Mobile Book Libraries and Men’s Outreach programs have been started because a volunteer had the passion and time to make them happen.

any visitors during the holiday. Staff spent time with each resident and distributed hampers containing gifts that had been donated for the day.

In the Hunter Region volunteers from BCS Mayfield Community Centre and Mayfield Baptist Church packed and distributed Christmas hampers to more than 260 individuals and families as part of the ‘Hampers of Hope’ project.

The theme of National Volunteer Week 2012 year was “Volunteers – Every One Counts”. Many BCS’ facilities and programs ran appreciation events. This week was used to recognise the time, effort and commitment of each volunteer, and to acknowledge and thank them for the care they provide to our clients. These events ranged from morning teas to the presentation of awards. One BCS volunteer in the ACT was the recipient of one of two Highly Commended Volunteer of the Year Awards for an individual in the Community Service category.

Every BCS volunteer makes a difference and their contribution is appreciated every day by the Directors and the Strategic Leadership Team, by the staff they work alongside, and by the clients they serve.

Christmas 2011 provided the opportunity for a number of BCS staff to volunteer their time on Christmas Day to visit residents at BCS Marsfield facilities who wouldn’t receive

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BCS Annual Report 2012

RESPECT WORKING BCS LIFECARE AT BCS SERVICES

Supporting and enriching the comfort, autonomy and quality of life of each person.

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BCS LIFECARE

BCS Annual Report 2012

BCS LifeCare Sharing Hope BCS LifeCare sharpened its focus in 2011-12 to be more targeted at adults living with socio-economic disadvantage and/or distress in identified communities of disadvantage, who are not receiving adequate support from other organisations. Services have been sustained and developed to provide safe, welcoming places, financial inclusion, affordable food, secure and affordable housing, and emotional and spiritual repair. Programs included church partnerships wherever possible.

Financial Inclusion: Microfinance Loan Services Remarkable growth has occurred in the provision of microfinance loans, with a total loan value of more than $1.2 million being delivered in 2011-12 to individuals and families who have been unable to access affordable finance for basic necessities. BCS is an approved provider for two microfinance loans schemes, the No Interest Loan Scheme (NILS) and StepUP program and is recognised as the second largest provider of microfinancing in Australia.

Developed by Good Shepherd Microfinance (formerly Good Shepherd Youth and Family Service) nearly 30 years ago, NILS is a community managed microcredit program providing interest-free loans to people on low incomes. The loans enable people to purchase essential household or medical goods and services up to the value of $1,000 without fees, charges or interest. Some conditions apply to this loans scheme. BCS operates NILS in seven locations – Warilla North, Newcastle, Jannali, Dubbo, Wellington, Broken Hill and Moree.

BCS is committed to partnerships with Government, other Not For Profit organisations and the Corporate sector as we extend our response to individuals and families experiencing significant financial disadvantage.

In providing NILS, BCS partners with National Australia Bank (NAB), Good Shepherd Microfinance, Sydney Water, Country Energy, NSW Department of Services, Technology & Administration and the Department of Families, Housing, Community Services and Indigenous Affairs (FaHCSIA). Funding provided by FaHCSIA and the Office of Fair Trading (OFT) assists with the staff and office costs.

BCS is also an approved provider for a second microfinance loans service – the StepUP program. This service provides assistance to people on low incomes experiencing financial stress and at risk of being trapped in a permanent cycle of debt and poverty. Loans of up to $3000 are provided by the National Australia Bank (NAB) at a low interest rate, with some conditions. StepUp is operated by BCS in partnership with NAB and Good Shepherd Microfinance at three locations – Warilla North, Newcastle and Dubbo.

Safe, Secure and Affordable Housing BCS recognises the needs of people experiencing homelessness or living with a high risk of becoming homeless and responds with a range of services.

Supported accommodation for women is offered in south-west Sydney and the Illawarra through the BCS Chisholm Care program, with a focus on women who are parenting alone as they escape domestic violence.

Many Chisholm Care residents are from migrant or CALD backgrounds. Crisis and then mediumterm accommodation, with case management and counselling support provided by LifeCare, enables women and children to rebuild their lives in a safe and supportive environment.

Community and Social Housing Funding from the Federal (National Rental Affordability Scheme - NRAS) and State (Housing NSW) Governments has assisted BCS in constructing and operating 33 dwellings at Goulburn and 26 at Lismore. All units at both the Goulburn and Lismore sites are now fully tenanted. The official opening of the Lismore Community Housing project - BCS Illowra Place – on the 19 October 2011 was attended by the Mayor of Lismore and other dignitaries. BCS Illowra Place was selected as a finalist in the 2012 Urban Development Institute of Australia NSW Austral Bricks Awards for Excellence. In November 2011 BCS was advised by the Department of Families, Housing, Community Services and Indigenous Affairs that an application under NRAS Round 4 to fund the refurbishment of 60 BCS AgeCare dwellings for inclusion in the BCS LifeCare Community Housing portfolio was successful. BCS was assessed by the NSW Regulator of Community Housing in June 2012 and found to be compliant with the Housing Act and Regulatory Code for community housing provision (Class 2).

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BCS Annual Report 2012

BCS LIFECARE

“During 2011-12 a total of 11,000 clients received support, 10,800 meals were served and 1,000 clients received 1:1 support at Darcy House.”

Affordable Food: BCS Food 4 Life BCS Food 4 Life provides vulnerable people experiencing disadvantage with access to affordable food and other basic grocery items. Clients with a Government benefit card register with the Food 4 Life program and receive grocery items of their choice. Donations made by clients assist with the costs of providing the service and promote a sense of ownership and enhanced self-esteem. All Food 4 Life outlets offer a safe and welcoming environment and an opportunity to build relationships while enjoying a cup of tea or coffee. In addition to providing affordable food, the service acts as a connection point, opening doors to other physical, emotional and spiritual support services.

At five sites a significant level of synergy has developed between Food 4 Life and BCS microfinance loans. In addition to five outlets in the Newcastle region, Food 4 Life operates in Hornsby Heights, Jannali (Sydney’s Sutherland Shire), Wellington and Dubbo (Central West) in partnership with local Baptist churches. The BCS Crystal Street Opportunity Shop in Petersham, operated through a partnership with Petersham Baptist Church, is transitioning to a Food 4 Life outlet. This new service will meet the needs of local residents living on low incomes, including boarding house residents. A review of Food 4 Life operations is being conducted to increase the sustainability of the service, maximise the opportunities for church partnership and position the service for growth.

Youth and Children BCS Pathways is a seven-day residential program, located in Wyong, for young people aged from 12 to 16 years who are seeking to make positive changes in their lives and family relationships. The program is focussed on young people who are unable to live at home due to a behavioural or relationship problem. The Pathways program provides case management and counselling support with the goal of restoring young people to their family context.

BCS Leith House is a medium to long term supported accommodation service for homeless young people aged from 14 to 18 years. The service is located in Pennant Hills and provides a home for up to six young people at a time.

Support links established with Dural Baptist Church and the Plunge gap-year training program of Morling College have been well received.

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BCS LifeCare operates two child care centres - BCS Northmead Baptist Child Care Centre and BCS Auburn Baptist Pre-School Kindergarten. After much prayer, consideration and review of the two child care Centres, the BCS Board, in February 2012, resolved to withdraw from managing both Centres. BCS has been operating Northmead Baptist Child Care Centre for 27 years, in partnership with Parramatta Baptist Church, and Auburn Baptist Pre-School for 36 years, in partnership with Auburn Baptist Church. During this time it has been a privilege to participate in these ministries to children and families. In the last five years, BCS has attempted to, on a number of occasions, expand our child care ministry; however in each instance we have been unsuccessful. As BCS continues to reach out to the Australian community and meet unmet needs, we believe that our capacity and strength in the child care sector is limited. We believe there are organisations that are better placed and equipped to provide the most suitable support and management of child care centres, particularly with current changes to the Australian Quality Framework Standards being introduced in 2012.

BCS has provided assistance to Parramatta Baptist Church and Auburn Baptist Church, on whose properties the Centres are located, in selecting a suitable organisation with child care experience to operate the Centres from January 2013. On 14 June 2012 the decision of both churches to select Integricare as the new provider, a Christian organisation specialising in child care, was confirmed by the Board of Integricare. BCS is working with the management of Integricare to ensure that a smooth process of transition occurs, with an ongoing commitment to quality child care.

Community Centres Four community centres provide a hub for services in communities of disadvantage identified by BCS LifeCare.

Clients with multiple levels of need, including street-based sex workers, boarding house residents and homeless persons, are supported at BCS Darcy House in Port Kembla. A safe place is provided, with support offered by trained staff and volunteers, addressing issues of personal health, drug and alcohol dependence, mental health and housing. Services include free hot meals, tea and coffee, shower and laundry facilities, an art space, computers and a clothing bank. During 2011-12 a total of 11,000 clients

BCS LIFECARE

BCS Annual Report 2012

“Support was provided in 2011-12 through the provision of 600 emergency food parcels, 2600 meals served at the Wednesday community lunch, 1500 frozen meals, housing assistance for an average of four clients a week and breakfast served to 30 clients a day.” received support, 10,800 meals were served and 1,000 clients received 1:1 support at Darcy House.

BBQ’s. A new program provides boarding house residents with the facilities to renovate bicycles.

A second Illawarra community centre is located at Warilla North, with close links to the Shellharbour City Baptist Church. Services include breakfast clubs in two local primary schools, assistance with utility payments, educational tutoring, adult literacy program, an opportunity shop, monthly community meals and community BBQ’s and microfinance loans. Stir It Up is a cooking program equipping people to cook low cost, nutritious meals (in partnership with NSW Health).

The fourth community centre is located in Mayfield, an inner suburb of Newcastle, operated in partnership with Mayfield Baptist Church. The BCS MayCare Centre provides a drop-in space for the local community and a wide range of services, responding daily to a wide range of client needs. The majority of clients are living with a mix of complex issues, which include poverty, unemployment, mental health, drug or alcohol dependence, family breakdown, social isolation, inadequate housing and limited education. Support was provided in 2011-12 through the provision of 600 emergency food parcels, 2600 meals served at the Wednesday community lunch, 1500 frozen meals, housing assistance for an average of four clients a week and breakfast served to 30 clients a day. A number of other community groups also use the centre, also home to the BCS Night Vision street outreach team.

The Crystal Street Opportunity Shop in Petersham, operated in a partnership with Petersham Baptist Church since opening in 2005, is being transitioned to a BCS Food 4 Life outlet and will provide affordable and nutritious food. The community hub model will continue, with support for local boarding house residents in need of emergency assistance, advocacy and other practical support including a community garden, information about other services, chaplaincy, community forums and weekly

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BCS Annual Report 2012

BCS LIFECARE

Hunter Services

Chaplaincy

BCS LifeCare has established an extensive range of services in the Hunter region, centred on Newcastle, including the community hub at BCS MayCare. BCS Night Vision is an after-dark street-based service, providing practical care and support to vulnerable people in the inner city of Newcastle, including people living with homelessness, at-risk youth and other socially isolated people. The service operates a street van, providing free food and drinks, clothing, blankets, crisis care, housing support, referral and advocacy services. A BBQ is provided on Saturday nights in the CBD, connecting with people on the street and others in need, including those affected by alcohol. A generous donation from the Eventide Foundation has recently enabled a new Night Vision van to be purchased and fitted out.

BCS is committed to the provision of chaplaincy and pastoral care services across the range of BCS programs, including LifeCare. Chaplains within LifeCare are located in four hospitals and four prison or justice programs. Three chaplains operate within LifeCare community centres at BCS MayCare (chaplain provided by Mayfield Baptist Church), Petersham and Darcy House (Port Kembla).

Chaplains respond to the emotional and spiritual needs of LifeCare clients, utilising a person-centred approach.

The Community Outreach Team (COT) is focussed on reducing homelessness in Newcastle. COT is part of the innovative Reaching Home service, involving a partnership between Housing NSW, Legal Aid NSW, Hunter New England Health and BCS. COT staff make contact and develop relationships with some of the city’s most vulnerable people seven days and nights a week, with the goal of enabling people to secure long-term housing.

Six hundred and thirty six clients were assisted through Reaching Home in 2011-12, almost 200 more than the funding target. Government funding has been secured to enable the service to continue until June 2013.

BCS LifeCare Employment Ventures is a disability employment service, offering supported employment and training to men and women living with a diagnosed mental illness. High quality and competitively priced lawn and garden maintenance and cleaning services are offered to customers, both individuals and businesses. In February 2012 the BCS Board decided to withdraw from this service, dependent on the identification of an appropriate provider.

Assistance with Care and Housing for the Aged (ACHA) is a program offering assistance with community care and accommodation to vulnerable older people in the Tuggerah area, who are renting or experiencing homelessness.

The extensive range of services provided in the Newcastle region will be further enhanced by the implementation of a BCS-funded supportive transitional housing service and a Men’s Shed program.

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Relationship Services BCS LifeCare Relationship Services offers counselling and programs to individuals, couples and families in the Bankstown, Campbelltown, Penrith and Central Coast areas. Clinically trained and supervised staff provide assistance in a range of areas including divorce or separation, men’s counselling, depression, sexual abuse and adolescent counselling. The highly developed competencies in domestic violence programs and counselling, including perpetrator programs, are well recognised. The ‘Not In My House’ training package was released in June 2012, providing a resource for skilled trainers and group facilitators to explore the dynamics of domestic and family violence and its impact on women and children. The resource has been well received in the counselling sector and is being utilised as a resource for practitioner training and in men’s behaviour change group work.

Take 2 - Respectful Relationships is an innovative program for Year 9 students developed by BCS LifeCare Relationship Services. The program uses a one-day workshop format comprising interactive theatre and facilitated discussion activities to challenge beliefs and promote behaviours in support of respectful relationships. A comprehensive outcomes-focused evaluation indicated that Take II was a highly effective program demonstrating that it is possible to shift the attitudes and behaviours of Year 9 students, to reduce violence and abuse and to encourage ethical and protective relationships. The program focused on encouraging young people to think about what they would like in a relationship, and how to establish their boundaries – ‘their line’. A training package has been developed and is now being promoted to schools.

BCS LIFECARE

BCS Annual Report 2012

Partnership Development

Narara Valley Baptist Church

The Partnership Development team, previously under the Community Relations Unit, was established within the LifeCare Division in February 2012. The team implements an agreed fundraising strategy to support LifeCare and coordinates the development of relationships with churches and BCS members.

Poverty Relief Project: For the purchase of AV equipment to assist in building relationships with those accessing the Central Coast Community Centre in Gosford.

On the first Sunday in November, BCS Sunday is held.

BCS Sunday is an opportunity to highlight the work of BCS within our Baptist family and to encourage engagement in three key areas of support: Praying, Volunteering and Giving. The Community Relations Unit supported the production of a DVD, specifically highlighting the work of BCS Chaplains. In addition, churches were also sent a resource kit outlining various opportunities for people and churches to support BCS ministries.

Since 2002, BCS has partnered with local Baptist Churches to reach out into the community to express Christ’s love in practical ways through the Connect Grants program. Grants of up to $5,000 are available for new initiatives for community ministry. Since the inception of the program, BCS has distributed more than $379,000 and in November 2011, eight churches received BCS Connect Grants to assist in the development of new community-focused ministry projects: Baptist Community Church Burwood Positive Parenting Program (Triple P): funding for a four week program to assist parents and carers in the community with parenting information and parenting skills development.

Bridgewater Baptist Church

Nelson Bay Baptist Church Shoal Bay Primary School Breakfast Program: To provide breakfast four days per week for children with learning difficulties who come to school without breakfast.

Northside Baptist Church Manna Café: To commence a monthly Saturday community breakfast for the homeless, socially isolated and mentally ill in the Crows Nest area.

Port Macquarie Baptist Church Community Garden: Develop a community garden for church members to meet and support people in the community including Seniors, Men’s Shed participants and Playgroup parents.

Through 16 programs operating at more than 40 sites, LifeCare expresses the commitment of BCS to share hope with individuals and families living with disadvantage and distress, offering them new choices and the opportunity to make new beginnings.

Mobile Maintenance Program: Equipment purchase to commence a mobile cleaning and maintenance ministry for the disadvantaged and elderly in the Hawkesbury community.

Matraville Baptist Church Computer and English Classes Outreach: For the purchase of computers and software for use during English and Computer classes.

Merrylands Baptist Church Encounter Youth Centre Band Ministry: For the purchase of musical instruments and equipment for youth to start up their own bands at the youth centre.

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BCS Annual Report 2012

BCS AGECARE

BCS AgeCare “The role of a care service employee is a diverse one. We are counsellors, nurses, clowns, maintenance men, chefs, cleaners and many others, all in one! I love caring for the elderly; making them smile, laugh, feel loved, comfortable and safe in their home. I also enjoy the great team work, knowledgeable nurses and Care Supervisors at BCS who are kind and willing to share their experiences with me.” - Shang BCS’ dedication to providing residents and clients with the life-transforming and person-centred care that they truly deserve is BCS’ very reason for being.

The growth in BCS’ provision of innovative aged care services to older Australians living in the community has allowed the organisation to continue to improve on its flexible, person-centered and comprehensive care to older Australians.

The development of new aged care facilities in both NSW and the ACT has also been a significant focus of the organisation, as it strives to provide much-needed care and services to the local communities of Kellyville and Griffith.

In-Home Care Funding In recognition of increasing community desire for people to remain in their own homes as they age, BCS is continuing to expand our scope of services in this area. BCS was the most successful organisation in NSW in the last competitive funding round for aged care packages, providing growth in our programs in the Central West, Far West, RiverinaMurray, Southern Highlands and the Illawarra.

In the 2012 Australian Government Living Longer, Living Better Aged Care Reforms, the number of Home Care packages has been announced to increase from 60,000 to almost 100,000 over the next five years and will include the addition of two new levels of packages. For BCS this will represent the opportunity for significant growth in the care services we are able to provide within the community.

Consumer Directed Care In an attempt to provide community aged care recipients with greater choice and control regarding the care they receive, the Commonwealth Department of Health and Ageing has been trialling a new approach entitled Consumer Directed Care. BCS has taken part in the pilot of this program and results of the national evaluation indicate some increased satisfaction by clients and their

22

carers in regard to higher levels of involvement in decisionmaking and the provision of more flexible services.

In the future, all new Home Care packages will be offered to care recipients on a Consumer Directed Care basis, with existing packags anticipated to also be converted by July 2015. While this will mean some operational changes across BCS Care Centres, the organisation is excited at the opportunities this will provide for BCS to enhance our delivery of flexible and responsive person-centred care.

‘Steps into Aged Care’ Resources BCS appreciates that accessing and understanding aged care services can be complicated. As a result the BCS Community Relations Unit commissioned a creative team to develop two animated films explaining the general steps that families and individuals need to take when accessing aged care.

Steps into In-home Care – BCS was one of the pioneers of bringing care into people’s homes. This helpful animated film describes in-home care and the simple steps needing to be taken to move to accessing care in your own home.

Steps into Residential Aged Care – We all age, and sometimes the care we need can no longer be provided in our homes. This film outlines the steps that will assist you when needing to move into a residential aged care facility.

The films are included in BCS’ Information Packs and are available for the community to access via BCS’ YouTube Channel http://www.youtube.com/BCSNSWACT BCS Manager Wins Aged Care Scholarship Greg Price, Residential Manager at BCS Maranoa Centre – Alstonville, was announced as the national winner of the HESTA & Aged and Community Services Australia (ACSA) Provider Assist Scholarship Program Award in September 2011.

BCS AGECARE

The $35,000 scholarship, with the highest dollar value of any aged care industry award, included a trophy and plaque as well as an all-expenses-paid SAGE study tour of Chicago, New York and Washington, with education and training activities and $2,000 in spending money, which Greg attended in October, 2011.

The award acknowledged Greg’s innovative Interactive Life Stories project, which helps care staff to discover what is genuinely important to residents, while reinforcing the organisation’s focus on providing person-centered care and support. One feature of the project proving popular with BCS residents is the production of short videos to document each individual’s experiences, insights and interests.

Quality Reporting and Accreditation Over the past year, many of BCS’ community care centres and residential age care facilities have undergone successful quality reporting and re-accreditation, receiving a variety of positive feedback and comments about the quality of care provided by the centres and facilities and about the BCS employees’ commitment to care and management.

BCS Annual Report 2012

New Developments: Kellyville & Griffith, ACT The Gracewood Community development in Kellyville progressed during the financial year, with the construction on roads and services beginning in August 2011, while building construction of the first stage (73 apartments, a Wellness Centre and clubhouse) commenced in September.

An onsite display apartment opened in May 2012, and complements the existing website and marketing collateral that is successfully building interest from potential residents.

The first stage is due to be completed in February 2013.

Development of BCS’ new residential aged care facility in Griffith, ACT commenced in May 2012, after a sod turning ceremony in March.

The innovative and modern looking facility is being built to cater for 160 people with low care and high care needs, as well as dementia.

Construction on the Griffith development is estimated to be completed by November 2013.

The Gracewood Community development at Kellyville, September 2012

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BCS Annual Report 2012

OUR COMMITMENT TO SUSTAINABILITY

Our Commitment to Sustainability Progress Report 2011-12

BCS is committed as a Christian organisation to being more environmentally sustainable in our operations and practices, and a leader in the stewardship of the natural resources in our care. Our goal is to provide quality care and sustainability in a changing world. To achieve this BCS has four areas of focus which include – Resources, Supply Chain, People and Buildings.

Resources

THE OBJECTIVES To reduce the use of natural resources, reducing operational costs and the creation of waste and green house gases and to provide benchmarks for usage to assist in the management and monitoring of consumption.

Gather baseline data, residential age care first priority

Electricity, Gas & Water data collected for large facilities & Epping office up until 2011-12. Investigation of variances in consumption has commenced. Analysis of trends in energy and water usage has also commenced.

Develop efficiency indicators and KPIs

Bed Use per day is currently the preferred measurement – KPIs will be developed now that patterns have been established.

Develop a program of resource efficiency upgrades to BCS facilities

Monitoring of funding opportunities is on going.

The upgrade of Orana Ozone laundry system and rainwater tanks have been completed under Central Coast Water Savers Funding Project. An application for the Save Water awards has been lodged.

The upgrade of Kularoo facility received an award from the Office of Heritage & Environment for its contribution to outstanding business sustainability achievements.

Develop a data management system

In collaboration with Aged & Community Services Association (ACSA) and the Office of Environment & Heritage (OEH), an online benchmarking tool has been provided to the sector, allowing benchmarking against state-wide facilities with similar profiles.

Set up reporting methodologies

Reporting methodologies are progressing and will undergo further development over the coming year.

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OUR COMMITMENT TO SUSTAINABILITY

BCS Annual Report 2012

Supply Chain

THE OBJECTIVE To review current suppliers and contractors, looking at environmentally friendly products / services that reduce natural resource consumption, waste and packaging.

Request producer / manufacturer liability for recycling / buyback

Will be included in the updated procurement policy.

Contracts for waste / recycling

Cost of general waste is expected to rise as part of the State Governments strategy to reduce waste as well as the Federal Governments Carbon Tax. BCS is working with ACSA & OEH to assist Relivit and our continence products supplier Bunzl develop a program for the efficient waste disposal of continence products, reducing costs and waste to landfill.

Amend specifications for products to include energy efficiencies, recycling content, recyclability and embodied energy

Will be included in the updated procurement policy.

Develop procurement policies that consider the requirements for environmental management

BCS procurement team has attended an in house workshop and one run by ACS and OEH to assist in developing a procurement policy that promotes sustainability that is specific to the aged care sector.

People

THE OBJECTIVES To engage staff in environmentally sustainable practices to reduce natural resource consumption, waste and costs, and to provide leadership in sustainability at work, home and in the community.

Provide environmental information in staff and other magazines

The internal magazine ‘Transform’ always includes at least one article on sustainability issues.

Incorporate Environmental Risk Management into OH&S risk management procedures and policies

Workshop was held in November 2011. Progress on incorporating environmental risk has been slow.

Environmental risk is not considered high in the sector.

Induction of Contractors

New procedures for induction are being developed, they will include assessment of environmental risk and in particular on site waste management.

Buildings

THE OBJECTIVE Deliver benefits to residents and staff through building design that provides greater resource efficiency, long-term economic benefits and high quality indoor environment and living / working standards.

Design – passive solar design, engineering design to ensure reduced energy loads

Both Lismore and Goulburn Community Housing developments take advantage of passive solar design.

Construction – selection criteria to include sustainability experience and understanding, as well as use recycled materials where possible

This objective is progressing but is behind schedule.

Construction Site Waste Management Policy

Implemented on large projects.

Education – staff and residents. Provide information and training to staff and residents on operations, features and philosophy at new buildings

Education information will need to be developed for new residents in Kellyville to ensure that they are able to take advantage of the energy efficiencies of their units.

Operations – understanding of operation of buildings and engagement with environmentally sustainable ideals

To be developed and implemented.

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BCS Annual Report 2012

RESPECT

Quality interactions build strong, trusting, encouraging and informed relationships.

26

RESEARCH & EVALUATION

BCS Annual Report 2012

Research & Evaluation “Over 2,500 surveys were received back from clients across our In-Home services.”

In order to ensure the effectiveness of our programs, BCS is committed to ongoing research, monitoring and evaluation across our services.

Client Perception of Value During 2011-12 the Client Perception of Value (CPV) team have conducted extensive surveying programs to ensure that we are keeping in touch with clients, listening to what they say and actively responding to their feedback.

Over 2,500 surveys were received back from clients across our In-Home services, responding to a range of questions about how well BCS staff are supporting them to maintain their independence at home. Information gained has assisted us to further explore improvements in the provision of information to clients, care planning, rostering and billing.

CPV surveying was undertaken across all of our Retirement Villages, with high levels of enthusiastic participation by residents. Feedback indicated high levels of satisfaction with the services provided, especially regarding the pleasant atmospheres within the villages, feelings of safety and security experienced and the warm and friendly nature of the staff. Several helpful suggestions for improvements were also noted and are being acted upon.

CPV surveys were designed in consultation with clients to measure satisfaction with the services provided through BCS’ Community and Supported Housing services, BCS CareCall emergency response service and BCS Catering Solutions.

Residents of BCS Clinton Place in Goulburn, BCS Illowra Place in Lismore and BCS Chisholm services all indicated outstandingly high levels of satisfaction with the support and services they are receiving. In particular residents highlighted the quality of the staff across these services.

Over 1,000 BCS CareCall clients returned surveys covering a wide range of aspects of this emergency pendant service. Responses were extremely positive, indicating the significant satisfaction clients are experiencing from the service and the manner in which it is supplied. A small number of areas for improvement were identified, particularly in regard to clarifying some areas

of communication about the equipment, and these have subsequently been addressed.

For BCS Catering a range of improvements in training and communication in food service delivery have been recommended in response to client feedback.

Research Partnerships Over the past year BCS has partnered with a range of researchers to explore various facets of health and care provision. These projects have included: • Clinical Leadership in Aged Care - in conjunction with the University of Sydney, exploring the impact of aged care management training on service improvements.

• Moving into Aged Care – in conjunction with Alzheimers Australia NSW, exploring the impact on carers of moving their relative with dementia into aged care.

• Relatives Attitudes to Restraint Practices in Aged Care – conducted by the BCS Research & Development Unit to inform practice in the area.

• Investigating Consumers Expectations of Service Provision in Residential Aged Care in the 2020s – being undertaken by a PhD student to explore the differing expectations of ‘Baby Boomers’ as they approach needing aged care.

• Heat Ready – in cooperation with the University of Sydney exploring premature deaths in elderly Australians due to heat waves.

• Intimate Partner Violence and Living Beyond Abuse – undertaken by members of BCS LifeCare Relationships Services to better understand issues around domestic violence.

Evaluation The BCS Research and Development Unit engaged in a number of evaluation projects throughout the year to examine the outcomes of new initiatives and inform service improvements. Projects evaluated over the past year include the Strategic Leadership Initiatives in Community, the Individual Lifestyle Development Plan rollout, RESPECT implementation and an analysis the Food 4 Life programs.

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BCS Annual Report 2012

RESPECT

Effective partnerships will drive quality service.

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WORKING AT BCS

BCS Annual Report 2012

Working at BCS Alongside our dedicated volunteers there are over 4000 employees that make up the ‘BCS team’. The organisation’s strong and committed workforce are doing more than just a job; they are making a difference in the lives of thousands of BCS clients each and every day.

Changes to Work Health and Safety BCS is committed to developing an organisational culture around work health and safety which reflects BCS values and leads to significantly improved outcomes for all employees and volunteers.

BCS commenced the design, development and implementation of an industry-leading work health and safety management system in March.

This process involved an audit of the BCS Work Health and Safety (WHS) Management System by an external organisation. The audit compared current processes against AS 4801 and the Due Diligence requirements of the WHS Act 2011 and provided a table of recommended action.

Considerable work has also been undertaken to ensure that all employees and volunteers received information and awareness training in relation to the changes to work health and safety as a result of the introduction of the Work Health and Safety Act 2011.

Incident reporting and injury management processes have also been revised and new processes are being implemented. BCS is pleased with the initial indications showing significant improvement in lost time injury data and achieving improved outcomes for employees.

Training and People Development Further feedback received from BCS employees through the Staff Satisfaction Survey highlighted that the development of frontline management and local managers was a priority for the organisation.

As a result, a fully funded six month course was offered to BCS managers through the Australian Institute of Management. In December, 11 staff graduated with an Advanced Diploma of Management and another 11 staff graduated with a Diploma of Management.

Funding was provided by the Department of Education and Training, and the course has again been offered to BCS managers in the new financial year.

In addition to ongoing partnerships with Registered Training Organisations for ongoing development, the organisation created a leadership development framework, focussing on both leaders and team members.

The framework includes two modules, Team Development 1 and Team Development 2, which have at their core leadership skill deepening and development.

In further support of the organisation’s people development strategy, the Performance Development Planning process was relaunched to build links between the performance of our employees, their personal development, career development and succession planning opportunities.

New resources established to support the development process also enabled the organisation to capture a training “needs analysis” for each region and division.

Alongside of the Performance Development Planning process, BCS has established links to career development and succession planning. Such planning assists BCS’ managers to achieve their business plans through individual commitment to business objectives while providing an formalised opportunity for employees and managers to discuss career aspirations and learning needs.

Recognising and Rewarding BCS’ Inspire Awards Program, established in 2008, recognises and values staff and volunteers at BCS who go the extra mile, show consistent commitment and dedication and demonstrate role model behaviour.

The program has been intentionally developed with an inclusive nomination process, allowing any staff member or volunteer to nominate a colleague.

One of the key dates in the BCS calendar is the BCS Annual Celebration Dinner, which takes place in December.

This year 19 staff who achieved an Inspire Level Three ‘Outstanding Service’ award dined with Board Directors and the Strategic Leadership Team as they celebrating attaining a Level Four ‘Excellence’ Inspire award.

Our Most Important Resource At BCS, our employees are our most important resource and we take their careers seriously.

We provide a working environment and culture that supports employees in their career, including ongoing employee development, career pathway opportunities, work/life balance, generous leave entitlements and competitive remuneration and benefits including salary packaging.

Visit our website for career opportunities across NSW and the ACT today. www.bcs.org.au

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BCS Annual Report 2012

OUR MEMBERS

Our Members Since 1944, BCS has been committed to partnership with Baptist churches and their members. While the vision originally centred on personal evangelistic goals, BCS has become the catalyst to bring people together to pursue a shared vision of developing a caring ministry for people in need throughout the Baptist community.

Our Honorary Life Members Mr Ron Robertson

Year of Award

1984 (Secretary Emeritus)

Mrs Shirley Ives

1992

Miss Lola Cousemacker OAM

1997

Mrs Margery Field OAM

1997

As a not-for-profit company limited by guarantee, membership in a variety of forms is available to all members of churches affiliated with the Baptist Churches of NSW & ACT. There are five categories of members:

Mrs Shirley Lindner

1997

Mr Allan Richards

1997

Mrs Barbara Jones OAM

1999

• Ordinary Membership: Members of Executive Committee of Baptist Union of NSW (10)

Mrs Clarice Mangelsdorf

1999

Mrs Ailsa Parsons

1999

• Ordinary Membership: Financial Life Members (14)

Mrs Betty Checkley OAM

2000

• Ordinary Membership: Church nominated (80)

Mr Roger Peffer OAM

2001

• Ordinary Individual Membership: Annual Subscription (52)

Mrs Gladys Bergersen

2002

Mrs Dorothy Baker

2003

Mr Roy Gilchrist OAM

2003

Mrs Janet Abrahamffy

2004

Mr Alan Goss

2004

Mr James Mallice OAM

2004

All Baptist churches in NSW and ACT are entitled to nominate a BCS company member providing them a voice in shaping the vision and direction of the organisation as well as being a valuable communication link with local congregations. The members can become advocates or champions of BCS with their church and encourage support through prayer, volunteering and giving.

Mrs Peg Warman

2004

Mrs Grace van der Kooi

2005

Mrs Nancy Beach

2006

Mrs Betty Clissold

2007

Mr Douglas Furniss

2007

For more details about BCS membership, please contact a member of the BCS Partnerships Development team:

Mr Donald McGregor

2007

Mr Kevin Leek

2008

[P] 1300 ASK BCS (1300 275 227)

Mrs Heather McGregor

2009

[E] ask@bcs.org.au

Mrs Alma O’Rourke OAM

2009

• Honorary Life Members: Conferred by the Board (26) Members receive quarterly prayer diaries, news updates on all aspects of BCS ministry along with copies of publications (including the Trust magazine, the Financial Report, the Annual Report) and an invitation to attend the BCS Annual General Meeting.

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OUR STRATEGIC LEADERSHIP TEAM

BCS Annual Report 2012

Our Strategic Leadership Team

The Strategic Leadership Team (SLT) comprises: Graham Hall General Manager Corporate Division

Annette Hili General Manager Care Systems Division

Mike Furner General Manager Sydney Region

Paull English General Manager Southern Region

Ross Low Chief Executive Officer

Stuart Young Company Secretary

Gerry Murphy General Manager Northern Region

Rob Ellis General Manager BCS LifeCare Division

Allen Sibley General Manager Western Region

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BCS Annual Report 2012

OUR BOARD OF DIRECTORS

Our Board of Directors

Front left to right. Top row: Graham Henderson, Judith Carpenter, Deborah Boston, John Church, Robert Dunn.

Middle row: Catherine Ellis, Corinne Glasby, Gary Lear, Alan Rice and Gregory Sheridan. Bottom row: Paul Watkins and Ian Wilson

Directors The Directors of the Company at October 2012 are: Chairman

Member of the Governance Committee from November 2007

2003 and Chairperson from 26 July 2010

Member of the Search Committee from February 2009

Member and Chairperson of the Search Committee from February 2009

Graham Henderson

Vice President of the Baptist Churches of NSW & ACT

MB BS GradDipDiv FRCS FRCOG FRANZCOG MAICD

Member of Carlingford Baptist Church

Gynaecologist Board member from July 1995 Chairperson from December 2008 Member of the Audit & Finance Committee from February 2009 Member of the Remuneration & Performance Committee from December 2002 to 26 July 2010 and Chairperson from February 2009 to 26 July 2010

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Member of Petersham Baptist Church

Deborah Boston

Vice Chairperson

Voluntary Worker

Judith Carpenter

Board member from November 2007

BA TCert MIMCA

Member of the Governance Committee from February 2009

Human Resources Consultant Board member from July 2002 Vice Chairperson from September 2009 Member of the Remuneration & Performance Committee from May

Member of the Remuneration & Performance Committee from 18 April 2011 Member of Mortdale Oatley Baptist Church Resigned 10 October 2012

OUR BOARD OF DIRECTORS

BCS Annual Report 2012

John Church

Corinne Glasby

Gregory Sheridan

FFin FCIS FAICD FTIA

BEc FIAA

Licenced Builder

Solicitor, Public Notary & Company Director

Actuary

Interiors Manager (Fitout)

Board member from June 2007

Board member from September 1984

Board member from 30 July 2012

Member of Audit & Finance Committee from November 2007

Member of Dural Baptist Church

Member and Chairperson of the Governance Committee from February 2009 to 29 November 2010

Paul Watkins

Member of the Audit & Finance Committee from May 1992 Member of the Governance Committee from November 2009 Trustee of BCS Foundation Director of BCS Foundation Pty. Limited

Trustee of BCS Foundation from 30 December 2010

Consultant to Church & Grace

Director of BCS Foundation Pty. Limited from 30 December 2010

Director of Milton Corporation Limited

Member of Epping Baptist Church

Member of Gordon Baptist Church

Gary Lear

Robert Dunn BA(Hons) CA

Chief Executive Officer, International Aid & Development Board member from July 2004 Chairperson of the Audit & Finance Committee from July 2004 Member of the Remuneration & Performance Committee from July 2004

MBA

BSc(Arch) BArch(Hons)

Managing Director, Property Development & Construction Company Board member from July 2001 Member of Castle Hill Baptist Church

Ian Wilson OAM BHealthScience(Mgt) Dip Health Admin

Management Consultant

Retired Aged Care/Community Services Senior Executive

Board member from June 2007

Board member from 29 March 2010

Member of the Governance Committee from February 2009

Member and Chairperson of the Governance Committee from 29 November 2010

Member of Dural Baptist Church

Alan Rice AM

Member of Kiama Baptist Church

BA MEd PhD FACE FACEL JP

Emeritus Professor

Company Secretaries

Member of Castle Hill Baptist Church

Board member from November 2000

Catherine Ellis

Former Dean of the Australian Centre for Education Studies, Macquarie University

The Company Secretaries of the Company at October 2012 are:

BNursing MA(Christian Studies) PG Dip (Management)

Health Policy Analyst Board member from May 2005 Member of the Audit & Finance Committee from November 2005 to November 2007 and from February 2009 Member of Northside Baptist Church

Member of the Search Committee from February 2009 Former President, Immediate Past President and current President Elect of the Baptist Churches of NSW & ACT Director of Morling College and Chair of the Morling College Academic Board Director of Bedford College National Director, Life Education Australia Member of Baulkham Hills Baptist Church

Stuart Young CA CA(SA) CTA GradDipApplCorpGov ACIS

Company Secretary Extensive experience in financial and administrative management functions within organisations Company Secretary from December 2007

Ross Low BCom GradDipFin CPA ACIS

Chief Executive Officer Extensive experience in leadership and management of organisations Company Secretary from August 2010

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BCS Annual Report 2012

FINANCIAL SUMMARY

Financial Summary For the Year ended 30 June 2012 A Copy of the Directors’ Report and Financial Report is available from the Company Secretary. Please phone (02) 9023 2500.

Results of our Efforts

$ millions (Deficit)/Surplus for the year

Income d) 0.5%

e) 6.4%

f) 4.5%

2011/12

2010/11

(1)

5

$ millions

c) 2.4%

2011/12

2010/11

161

144

47

44

c) Retention Income

6

6

d) Donations & Legacies

1

1

e) Other Income

16

13

Total Revenue

231

208

11

11

242

219

a) Government Subsidies b) F ees from Residents & Clients

b) 19.6% a) 66.6%

f) Financing Income Total Income

Expenditure d) 5.1% $ millions

c) 8.7%

2011/12

2010/11

171

152

b) P roperty Expenses (Inc Depreciation)

39

30

c) Catering & Housekeeping Expenses

21

20

d) O ther Expense (Inc Asset Disposals)

12

12

243

214

a) Staff Costs b) 15.9%

a) 70.3%

Total Expenditure

34

FINANCIAL SUMMARY

BCS Annual Report 2012

What we Own c) 9.0% $ millions

b) 36.1%

a) 54.9%

2011/12

2010/11

a) P roperty Plant and Equipment

246

228

b) I nvestments & Cash

162

178

40

33

448

439

c) Debtors & Other Assets Total Assets

What we Owe c) 11.7% $ millions b) 8.6%

2011/12

2010/11

234

225

b) L eave Provisions

26

22

c) Creditors & Other Liabilities

34

36

Total Liabilities

294

283

Total Net Assets

154

156

a) R esidents Bonds & Loans

a) 79.7%

The parts of our organisation 150

150 150 120 120 120 90

9090

2011/12

60

2010/11

6060

INCOME PARTS

30

Residential Aged Care

3030 0

00

$ millions

Residential Aged Care

Community LifeCare & Care Other Services

2011/12

2010/11

134

122

Community Care

76

68

LifeCare & Other Services

32

29

242

219

Total Income

150 150 150 120 120 120

2011/12

9090

2010/11

90

$ millions EXPENDITURE PARTS

2011/12

2010/11

133

121

Community Care

75

66

LifeCare & Other Services

35

27

243

214

Residential Aged Care

6060 60

3030

Total Expenditure

30

00 0

Residential Aged Care

Community LifeCare & Care Other Services 35

BCS Annual Report 2012

OUR VALUED PARTNERS

Our Valued Partners Government Partners

Corporate Partners

Australian Government

AGL Retail Energy Ltd All Suburbs Private Home Care Aqualogic ArjoHuntleigh BCS Foundation BOC Gases Australia Ltd Bunning’s Trade Bunzl Outsourcing Services Ltd Canterbury Concepts Chippy’s Food Distributors Clarendon Homes Clifford Hallam Cojo Complete Constructions Australia Corporate Express Australia Country Energy Crown Furniture Custom Fleet Davis Langdon Australia Pty Ltd E-Bisprint EBOS ECOLAB Energy Australia Epic Wright Heaton Eventide Foundation EveryDay Hero Ford Australia Geo Flooring Pty Ltd Go Electrical Wholesale Good Shepherd Youth & Family Service Gosford Detail Cleaning Greaney and Sweeney (ACT) Pty Ltd Hartmann Australasia Hyundai Australia Invacare Australia Pty Ltd ISS Facility Services Just Better Care Just Better Care (Hawkesbury) Kennards Hire Kloster Ford

Department of Families, Housing, Community Services and Indigenous Affairs Department of Health and Ageing Department of Veterans’ Affairs New South Wales Government Corrective Services NSW Department of Attorney General and Justice, Corrective Services Department of Health (through various Area Health Services) Department of Transport Housing NSW Juvenile Justice NSW Legal Aid NSW NSW Department of Family and Community Services, Aging, Disability and Home Care NSW Department of Family and Community Services, Community Services NSW Department of Services, Technology & Administration Australian Capital Territory Government ACT Department of Disability, Housing and Community Services ACT Health

36

Lecsafe LG Electronics McFadyen Architects Merv Newby Smash Repairs Milton Corporation Foundation National Australia Bank National Foods Optus Pelican Manufacturing Pty Ltd Peter Thomas (Lawn Mowing) Port Waratah Coal Services Quad Cleaning Services P/L Quality Care Nursing Agency Questek Australia Ricoh SAI Global Sinclair Ford SITA Environmental Solutions Stanton Dahl Architects STEM Industries Pty Ltd Sydney Water Technology One The Mack Group The Printing Department Totally Corporate Triforce Australia Trust Foundation Tunstall Australasia United Way Sydney Westpac Banking Corporation Zadro Constructions Pty Ltd 50plus Ministry Partners Our team of 1000 volunteers Members, financial supporters, prayer partners, and the Baptist Churches of NSW & ACT Friends of Carey Gardens, Morling Lodge Auxiliary, and Partners in Care - The Hills.

Editor Brendan Wood Editorial Team & Contributors Howard Bennett, Elizabeth Byrne, Rob Ellis, Craig Goodreid, Julia Harris, Graham Henderson, Ross Low, Jim Mallice, Sarah Newman, Jodie Rutherford Design Lasso Creative www.lassocreative.com.au

Baptist Community Services - NSW & ACT 28A Cambridge St Epping NSW 2121 PO Box 655 Epping NSW 1710 T (02) 9023 2500 F (02) 9023 2501

@

ask@bcs.org.au www.bcs.org.au www.facebook.com/baptistcommunityservices www.youtube.com/BCSNSWACT

ABN 90 000 049 525